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NEO 2000E/4000E Library User Guide

1. 3 Enter the partitioning key in the field provided You must enter the full 32 digit key hyphens and spaces are ignored It is recommended that the key be cut and pasted from the notification e mail 4 Click Submit The feature is enabled on your library and the library is automatically rebooted Notification Registration IMPORTANT Simple Network Management Protocol SNMP trap addresses and e mail settings are network specific Contact your network system administrator for the appropriate values Clicking the Notifications button in the Setup menu displays a screen Figure 6 25 to configure the library for sending out e mail messages and significant system event notifications to the network management system NMS You can control the SNMP protocol used and the scope of the events that trigger the messages Changes take place immediately 255 255 255 255 Informational Warning and Critical Reset Figure 6 25 Notification Registration Configuration Screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 24 To set up notification registration settings in WebTLC 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 2 Click Notification Registration The Notification Registration screen is displayed 3 Make any necessary configuration changes then click Submit Refer to Table 6 7 below for detailed information on the notification registration options 4 To tes
2. Message Area Figure 6 6 WebTLC Navigation Bar The WebTLC navigation bar in the top frame provides easy access to web pages for viewing information and configuring options The library name is displayed directly below the navigation buttons The default library name is NEO Series For information on changing the library name see Setting or Changing the Library Name on page 5 3 NOTE If the library is busy a message is displayed in the lower data frame below the navigation buttons and library name 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 5 WebILC Navigation and Security Access Table 6 1 shows what options are available and the security levels required for accessing them Table 6 1 WebTLC Navigation Descriptions and Security Access Options Functionality Access Status Button Displays visual representations of the drives and All Levels magazines library status chart and drive status charts Holding the mouse over a media icon temporarily displays the bar code information A drop down list provides access to detailed drive and library data Move Media Lets you load or remove media from a tape drive or Web Level 2 Button move media to different slots within the library only Setup Button Provides access to most library configuration Web Level 2 parameters only Functions Offers maintenance and diagnostic options for the Web Level 2 Button library Reboot and Rec
3. NEO 0159 NEO 0159 3 1 Partition 2 2 Partition o NEO 0159 NEO 0159 1 3 Partition 1 1 2 Partition NEO 0159 1 2 1 Partition 2 1 1 Partition a T rd ll I i v I i ig v 5 J 1 1 1 1 Partition O Partitions Unpartitioned NEO 0159 NEO 0159 Figure 8 2 NEO 4000E Magazine Partition Options 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 2 e 3 1 Partition P1 uses the first three magazines and P2 uses the last magazine e 2 2 Partition P1 uses the first two magazines and P2 uses the last two magazines e 1 3 Partition P1 uses the first magazine and P2 uses the last three magazines e 1 1 2 Partition P1 uses the first magazine P2 uses the second magazine and P3 uses the last two magazines e 1 2 1 Partition P1 uses the first magazine P2 uses the next two magazines and P
4. Figure 8 11 Partial Configuration Menu Partitioning Configured To view the library s current partition configuration 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 2 Click Display and Disable Partitions clicking OK at the offline message if it is displayed The Current Partition Settings screen is displayed Figure 8 12 Current Partition Settings You are about to disable the partition mode The library will reboot immediately after its configuration is updated Click Confirm to proceed with the requested operation otherwise click Cancel Figure 8 12 Current Partitions Settings Screen NEO 2000E 3 Do one of the following e To keep the partitions click Cancel A cancelled message is shown Click any menu button to continue e To remove the current partition configuration click Confirm Partitioning is removed from the library s configuration and the library is rebooted immediately 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 10 9 Troubleshooting Introduction This chapter describes the error messages and descriptions that may be displayed when there is a possible malfunction including e Platform Problems Host Lock Out Error Recovery Fault Symptom Codes Platform Problems An incorrect installation or configuration can cause platform problems In this case the library appears to be operating normally but no data c
5. ccececcsesseescessecsecsscesecssesaeessees 4 12 primary power specifications ccceeeees A 4 R rebooting library ccc cccscesecseceseeteceeeneeesees 6 29 removing a CALtVIAZE eee cesceseessceseeeseeseeees 5 7 replacing a cleaning cartridge uu 7 4 requirements WebTLC ccccccceseseeseeseeeees 6 1 reserved slots multi module mode ccccccseeseeseesseeees 6 17 numbering CONVENION cccecesecseceseeeeees 3 4 setting UP ccccccsccsccssessecssessecsscessesscesseseseeeeees 3 3 Standalone mode cccecccscessceseesseeseessenees 6 17 NOD OULICS oi csesadsecssensdieesagesstanssdacaieuatenetentgied isas 1 7 DMs eee aici eine a ia Ree 1 3 CONTON rninn Hiceidiersvietseniesctsci ewes 1 3 IX 3 S ER eorne aea 9 3 erYOY YECOVETY cccccccssccescessscesseceeeecsseeeeeeeseees 9 2 T e A AE E T E EA 1 2 fault symptom codes ceccsscccscsessessssssseseeseeeee 9 3 SOS esr eee Ren a en 1 2 WOSE TECK OUb vocccsecoocoececsceevacceszccescoosscscs 5 11 9 1 SCSI drives platform problems 0 eeeeeeeeeeeeeeeeeneeees 9 1 configuration via WebTLC 000 6 19 turning on the internal light 4 2 host bus adapter HBA ccccceceees 3 2 S CSD MD E E 3 1 SCSI FC SAS options U changing SCSI ID numbe ceeeceeen 3 1 unload MOE cceeccessesesesessecesesesveceescesvsvsnsenees 4 20 modifying a 4 24 updating fIPMWaALE cccccccesceeessesessesseeneees 6 28 VIEWING OptionS sesssse
6. CAUTION Use this clear option only at the direction of an authorized service person Enter Feature Key Flash Slaves Provides the means to enter a feature key which enables an optional purchased feature from the library s touch screen GUI Updates the firmware of a Slave library using the Master firmware image NOTE The Flash Slaves option is displayed only when the library is configured as a multi module unit Force Reconfiguration Forces an immediate reconfiguration of the NEO Series library to the appropriate settings of Master Slave or Standalone Used whenever a drive or library module is permanently removed NOTE NEO Series libraries automatically reconfigure themselves when a new drive or library module is added Replace Drive Presents a screen with buttons for each drive Press a drive button to deactivate that drive for removal If a tape is currently in the drive you are prompted to move the tape to a different location Reboot Library Forces an immediate reboot of the NEO Series library Set User Defaults Resets the user defaults to the factory default values stored in non volatile memory The library immediately reboots upon completion CAUTION This clears ALL customer configured settings such as IP addresses Recommended for Overland Authorized Service Technicians only 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 14 Running Librar
7. 1 877 654 3429 O 5 North America Latin America Asia 1 858 571 5555 Option 5 Europe 44 0 118 9898050 http www overlandstorage com techsupport overlandstorage com Back Figure 4 13 Technical Support Screen If you are having difficulty contacting your local service provider contact Overland Storage directly For further assistance you can also access Overland s web site at http www overlandstorage com Adjusting the Contrast of the GUI Screens If the contrast of the NEO library s GUI display screens are not optimal for visibility you can adjust the screen contrast as desired 4 Ot Pressing the up arrow A and down arrow W in the upper right corner of the Default screen temporarily increases or decreases the contrast of the LCD display There are 31 incremental steps of contrast to choose from To change the setting on a permanent basis go to Menu gt Library gt LCD Contrast Adjust see LCD Contrast Adjust on page 4 22 Menu Screen Options Selecting Menu from the Default GUI screen displays the main Menu screen of the top level features that let you view configure and edit various library settings and configurations Figure 4 14 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 9 View System Data Library Options SCSI FC SAS Options Network Options Utilities Maintenance Diagnostics r Edit Options Library SCSIZFC 5AS Factory Network Library
8. Fault symptom codes FSCs that appear on the touch screen GUI are described in the tables below A descriptive message and instructions for clearing the fault accompany each FSC If a fault persists look up the FSC in Table 9 2 to determine the error recovery procedure or to report it to your service provider Table 9 2 Fault Symptom Codes Message FSC ERP NvRAM Update Error 0306 G The non volatile configuration area in flash memory could not be updated programming error Bar Code Not Active Error 0501 D G The hardware could not detect a bar code reader OS Catastrophic Error 0901 Catastrophic Smx operating system error task creation error unexpected error OS Task Exit Error 0902 G SmxNet Ethernet WebTLC task error server spawn error TCP IP fatal error Invalid Ethernet MAC Address OAO1 F The library s Ethernet MAC address stored in the non volatile configuration is not valid the last 3 octets are either 0 0 0 or 255 255 255 Invalid IP Subnet Mask OAO2 F The Ethernet subnet mask stored in the non volatile 255 255 255 255 configuration is not valid 255 255 255 255 SCSI Firmware Error 1001 D G Internal SCSI task processing error unexpected state or hardware status SCSI FIFO Empty 1002 D G The SCSI controller data FIFO is empty but should contain more data bytes SCSI FIFO Error 1003 D G The SCSI controller data FIFO should be empty but still contains data bytes SCSI Gross Error 1004 C D G
9. 10 1 10 98 IP Mask 255 255 0 0 IP Gateway 10 1 8 59 DNS Server 10 1 8 14 Vn Figure 6 3 Setting User Specified IP Addresses 5 Select each field in turn enter the required IP addressing information then press OK 6 Press Save to lock in your settings Tip Once you have configured the IP addressing for remote access we recommend that you change the WebILC passwords from their default settings Changing WebILC Passwords on page 6 4 Locating the Library s Local IP Address Set by DHCP If you configure the library to obtain the library s local IP address from a DHCP server each time you power up or reboot the library a new local IP address may be assigned To locate that newly assigned local IP address in order to log in to WebTLC do the following From the Default screen press Menu gt Library Info Figure 6 4 Write down the Local IP Address Miscellaneous Library Info Firmware Revision 1 22 Boot Code Revision 2 nemet address UUSUUL Serial Number 2812345678 Partitioning Enable Key 1122 1223 2233 2256 1234 2345 0D48 BECE Power On Hours 2568 Back Figure 6 4 Current Local IP Address Displayed Accessing WebTLC To access WebTLC follow these steps Tip While you can log in regardless of the operational status the library must be in Ready mode to communicate with WebTLC If you are unable to access some WebTLC screens after logging in check to see if the
10. From the Default screen press Menu gt Passwords The GUI screen for setting library passwords is displayed Figure 4 32 mTouch an Input Box to Edt_ Decimal Keypad New User Level 1 m 2 3 Password jeenter New 4 5 6 Se a ey ee gt Security Level User Level1 User Level 2 Clear Back Disabled Disabled saan E E Service en Disabled Save Back Figure 4 32 GUI Screen for Setting Library Passwords 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 29 2 In the Security Level section select the password level you wish to set by pressing the appropriate button User Level 1 User Level 2 or Service 3 In the New Level n Password input box enter one to four digits using the decimal keypad Touch the Reenter New Level n Password input box to activate it Reenter the same password number you entered in Step 3 Press Save You receive the following confirmation message The new lt type gt password was successfully saved 7 Press OK To disable password verification for a Level 1 Level 2 or Service GUI password follow the procedure above and enter 0000 as the new password WebTLC Passwords Access to the various WebTLC web pages is controlled by the level of security set when initially logging into the WebTLC e Web Level 1 User access View Status and History screens only default 1 e Web Level 2 Administrator access View c
11. NEO 4000E only All Slots Empty 5011 F There are no cartridges installed in any of the 10400200 003 05 2010 reserved cleaning slots 2003 2008 10 Overland Storage Inc 9 6 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Expired Clean g Cart 5015 F The cleaning operation failed due to an expired cleaning cartridge Not a Clean g Cart 5016 F The cleaning operation failed because the loaded cartridge is not a cleaning cartridge Move Command Fail 503B F A front panel move operation failed Clean Operation Timeout 503C F The cleaning operation failed because the drive timed out Drive Status Fail 503D F The cleaning operation failed because the library could not retrieve drive status Command response from 7001 D G A command response was received from a task to unexpected source which a command had not been sent Control command execution failed 7002 D G Acommand response opcode from the Control task was not anticipated or is un identifiable Control response not matched to 7003 D G A command response was received from the a known command Control task but the original command opcode could not be determined Loader response not matched toa 7004 D G A command response was received from the known command Loader task but the original command opcode could not be determined Drive response not matched toa 7005 D G A command response was received from a Drive k
12. Tapes come in a variety of sizes and formats A device that reads data from and writes it onto a tape A target is a device peripheral that responds to an operation requested by an initiator host system Although peripherals are generally targets a peripheral may be required to act temporarily as an initiator for some commands for example SCSI COPY command Targets are embedded in iSCSI storage controllers They are the software that makes the RAID storage available to host computers making it appear just like any other sort of disk drive Short for Transmission Control Protocol Internet Protocol The basic protocol used for data transmission over the Internet Short for Telephone Company When used in reference to a rack it refers to the two posted light weight rack for center mounted appliances 2003 10 Overland Storage Inc GL 10 Telnet Terminator A terminal emulation program for TCP IP networks such as the Internet The Telnet program runs on a computer and connects it to a server on the network You enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console This enables you to control the server and communicate with other servers on the network To start a Telnet session you must log in to a server by entering a valid user name and password Telnet is a common way to remotely control Web servers A terminator refers to the electrical connect
13. The Maintenance Menu is displayed Figure 4 20 m Maintenance A Set Clean Drive User Defaults Replace Drive Force PI Reconfiguration Clear Crash Log Reboot Library Enter Clear SRAM Feature Key Position Offsets Back Figure 4 20 Maintenance Menu Screen CAUTION When you press any Maintenance button other than Replace Drive the library is automatically and immediately taken offline Once the action is completed the library automatically goes back online The hot swap feature allows the library to remain online while a drive is being replaced 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 13 Table 4 2 describes the maintenance functions that can be accomplished using the Maintenance menu Table 4 2 Maintenance Menu Functions Option Clean Drive Description Using a screen similar to the Move Media screen Figure 4 12 on page 4 8 selected drives can be cleaned Clear Crash Log The non volatile crash log entries are set when the CPU detects a fatal execution error Such as divide by O or page fault to provide sufficient information to trace the error back to the offending line of code CAUTION Use this clear option only at the direction of an authorized service person Clear SRAM Position Offsets The positions for all servo targets bins Mail Slots pass through slot and drives are corrected on the first fetch and are stored in Static RAM SRAM
14. Used when the library contains a single unit e Master Used to designate this library as the primary library which controls the XpressChannel in a multiple module system e Slave Used to designate this library as a slave library ina multiple module system Default Standalone 2003 2008 10 Overland Storage Inc 4 23 Table 4 3 Editable Library Options Continued Option Description Custom Display Turn off the Overland Storage name and logo that is displayed during the POST and on the Default screen When Custom 1 Enabled is selected Initializing is displayed during the POST On the Default screen the upper left corner and logo area is left blank Also Technical Support Assistance is disabled and the Overland Storage name on the WebTLC status page is removed Custom 2 through Custom n are for specific vendors and should not be used The setting for this option will not change when Set User Defaults is selected go to Menu gt Maintenance gt Set User Defaults Default Disabled Library Auto Power On This option lets you enable or disable an auto power on feature Mode for the library When enabled if the power is interrupted the library will automatically power up as soon as the power is restored When disabled the operator will have to touch the GUI touch screen when the power is restored The factory setting is Disabled The setting for this option will not change when Set User Defaults is s
15. adding or removing s sesssessssesrirsrrserreree 5 7 TPA k E EIEN EAEE EEA E E A en 5 4 cartridge cycle diagnostic VUDTING oo eeecceseeeeececeeseseeeessecseeseeeeseeaeeeeeaes 4 15 from WebTLC 0 ceccececsesecseteeeeteeeeseeeene 6 27 Cartridge Map button ccccceccseceseeseteeeene 4 12 cleaning cartridge automatically running eects 7 3 cleaning cartridge slot ceccesseeeteeeees 7 3 data cartridge slot ccc cceesecssceseeeeceteees 7 2 10400200 003 05 2010 mailslot asinine ee 7 2 OVELVICW cccccscesscescessecsecseeceecssessecaecssecsecsseaeens 7 1 PO PIACIN T aerden 7 4 cleaning tape drives cccceesecescessesscesseeseeseeees 7 1 configuration drives via WebTLC ccecccceeeeeeeees 6 21 e mail addresses cccceeccescessesscesseeeeeseeees 3 9 Fibre Channel drives 3 6 library NAME oo eee eceeceseeseteeeesteceeseeeeseees 5 3 passwords for library access 0 0 0 5 1 reserved SLOTS cccccccsccssecsecssessecsecssecsecsseeseens 3 3 SCSI configuration via WebTLC 6 19 SCST IDS tactician denen keane 3 1 contrast adjusting on GUI screens 4 9 COOLING SPeCifICATIONS cccecceeeeecseeeeteeseeeeeees A 5 create or change a password ccceseeeeeeeees 4 29 CUSTOM displ y eeecccsesecssessececsseesecsseeseensees 4 24 customer SUPPOLt ccccccsecsesseeteesseeees PR i1 4 9 D data cartridge slot cleaning cartridge 7 2 Default sc
16. or Cleaning Slot by pressing the appropriate button on the lower left NOTE The Cleaning Slot button is displayed only when one or more Reserved slots have been configured for the library c Enter the Source element number using the decimal keypad You can also repeatedly press the appropriate Source Element Type button to cycle through all possible options slots or drives with a tape in them NOTE If you use the keypad to enter a slot number and the number is shown grayed out that slot is not available Clear your entry and enter a different number d Touch the Destination input box to activate it e Select the Destination Element Type by pressing the appropriate button 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 8 f Enter the Destination element number using the decimal keypad You can also repeatedly press the appropriate Destination Element Type button to cycle through all possible options empty slots or drives 4 Press Execute Move The tape cartridge is moved to the specified location You are automatically returned to the Default screen when the operation is done Contacting Technical Support Pressing the Overland logo in the top left corner of the Default screen displays Overland specific technical support information Figure 4 13 Technical Support Assistance Contact your Overland Local Reseller or Authorized Overland Service Provider Technical Support United States and Canada
17. 18 19 23 24 25 26 27 28 Reserved Ji L JL pant _ ei Ai os 7 es J a J z AEA ae EN L L Slot Slot Slot Slot Slot Slot Slot Slot Slot Slot Hii Slot Slot Slot Slot Slot Sot Slot Cingl Cing Cing Cing 31 32 33 34 36 37 38 39 40 41 42 45 48 49 50 51 52 53 1 2 45 Library Status Serial Number 2B84100086 Firmware Revision 122 Figure 6 8 WebTLC Status Screen NEO 4000E Unpartitioned Physical Display Table 6 2 provides details on the information presented on the Status screen Table 6 2 WebTLC Status Screen Features Status Description Auto Refresh You can configure an automatic refresh setting for the Status Options screen Options of 1 2 or 5 minute refreshes are available Default Off Inventory Display You can configure the style of media display Select Logical to show all the slots in order or Physical to shown the slots based on magazines and positions Default Logical Current Library Visual display of the magazines and drives showing the locations Inventory of the tape media In some browsers holding the mouse over the tape icon temporarily displays the a
18. 2091 C G Door open sensor time out detected when open door Open Right Door Fault 2092 C G Door open sensor time out detected when open door Open Doors Fault 2093 Door open sensor time out detected when open door No IP Address Found 20a0 C G Router failed to get an IP address No IP Address Mode Fault 20a1 C G Router failed to detected static or IP address mode Unknown exchange for the async 20b0 C G Unexpected exchange detected when process message Messages Drive In Error 20c0 C G Control failed to set SCSI id Drive In Error 20c1 C G Control failed to installed drive Motor Fault Condition 3000 C G One of the motors has been disabled and could not be re enabled Picker Tach Errors 3002 C G Picker Tach errors were detected when checking slots Bin Fetch Failure 3011 C G Loader failed to fetch a cartridge from a bin Drive Fetch Failure 3013 C G Loader failed to fetch a cartridge from a drive 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 9 4 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Drive Timeout Failure 3015 C D G Loader detects unload command time out Drive Status Failure 3016 C D G Detected drive error from fetch or stow Drive Load Retry Failed 3018 C G LTO drive fail to load detected in drive task Drive Communication Error 301B C D G Intertask send receive failed Drive Get General Status Fail 301C C D G Dri
19. 3 Power Supplies Power to the libraries is supplied through AC connectors at the rear power supply panel Figure 1 6 on page 1 5 Library power is normally controlled from the Graphical User Interface GUI touch screen however a manual power disconnect switch located at the rear of the power supply can also be used Power Supplies i li Mal du i i ll I fa i Mi I l i ally ee re dae Power Cord Switch NEO 0204 Switches Sell a Figure 1 6 Location of Power Supplies 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 5 WARNING The power supplies are NOT to be removed by the operator Hazardous voltage is present in the cavity if the power cord is not removed AVERTISSEMENT les sources d alimentations ne peuvent pas tre enlev par l operateur Voltage dangereux est pr sent dans la cavit si les cordons lectriques ne sont pas retir The NEO 4000E uses modular power supplies that are located at the rear of the library These auto ranging power supplies are capable of using any nominal AC voltage between 100 and 240 VAC power at 50 Hz or 60 Hz Each has an ON indicator LED that lights after touching the GUI to power ON the library A Phillips screwdriver is required to rem
20. Delivery Subsystem that transmits information between the Initiator and the Target Short for Small Computer System Interface SCSI is an industry standard for connecting peripheral devices and their controllers to an initiator Storage devices are daisy chained together and connected to a host adapter The host adapter provides a shared bus that attached peripherals use to pass data to and from the host system Examples of devices attached to the adapter include disk drives CD ROM discs optical disks and tape drives In theory any SCSI device can be plugged into any SCSI controller Each device supported by a SCSI adapter has its own unique SCSI address which dictates the device s priority when arbitrating for access to the SCSI bus A SCSI address of 7 has the highest priority For a fast wide SCSI adapter that supports up to 16 devices the next highest priority address is 6 then 5 4 3 2 1 0 15 14 13 12 11 10 9 and 8 The narrow SCSI adapter supports up to eight devices including itself The SCSI address 7 has the highest priority followed by 6 5 4 3 2 1 and 0 A SCSI bus provides a means of transferring data between SCSI devices A SCSI bus is either an 8 or 16 bit bus that supports up to 8 or 16 devices including itself The bus can consist of any mix of initiators and targets with the requirement that at least one initiator and one target must be present A SCSI device is a single unit on a SCSI bus that orig
21. FCC US Std 47 CFR Part 15 Rules Class A Notation on Product Industry Canada Industry Canada Rules ICES 003 Class A Notation on product CE Marking European Union EMC Directive 89 336 EEC Laws relating to electromagnetic compatibility European Union EN55022 Standard RFI limits Information Technology Equipment Class A EN55024 Information Technology Equipment Immunity VCCI Class A per CISPR 22 Japan VCCI statement on product BSMI BCIQ CNS 13438 Taiwan EMC warning and certificate number on product 10400200 003 05 2010 2003 2008 10 Overland Storage Inc A 2 Temperature Humidity and Altitude NON OPERATING LONG TERM Unpacked or Packed Dry Bulb Temp 40 C to 60 C Temp Gradient 20 C hr across the range Temperature Shock 15 C over 2 min Wet Bulb Temp 30 C Relative Humidity 5 to 95 non condensing Humidity Gradient 10 hr Altitude sea level 1000 ft to 10 000 ft TRANSIT SHORT TERM Packed 7 days Dry Bulb Temp 40 C to 60 C Temp Gradient 25 C hr across the range Temperature Shock 15 C over 2 min Wet Bulb Temp Relative Humidity 30 C 5 to 95 non condensing Altitude Sea level 1000 ft to 10 000 ft Shock OPERATING Within Spec No Damage Peak Acceleration 1 5 G s Duration 11 ms Waveshape 1 2 sine pulses Application X Y Z axes repeat 3 times NON OPER
22. Inc lt 8 8 NEO 2000E 4000E User Guide Partitioning 6 Click the appropriate button to continue e If all the drives or all the magazines have been assigned to partitions click Submit and continue with Step 8 e Otherwise click Continue The first configuration screen for the next partition is displayed Figure 8 9 Current Partition Settings Partition 2 Configuration Magazines and Drives Configuration Reset Figure 8 9 First Configuration Screen for Second Partition Repeat Steps 3 6 for each remaining partition 8 After configuring the final partition click Submit The library automatically reboots A screen Figure 8 10 showing the new configuration is displayed for a minute before switching to the login screen Current Partition Settings A Login screen will automatically be displayed in 60 seconds Click this link to immediately display a Login screen Figure 8 10 Partition Final Configuration Screen NEO 4000E IMPORTANT To change any partition settings you must disable partitioning using the Setup menu first to clear all old data 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 9 NEO 2000E 4000E User Guide Partitioning Displaying or Deleting Partitioning Once a library has been configured as partitioned the second Setup menu option changes to Display Current Partitions and Disable Partition Mode Figure 8 11 on page 8 10 Library Cor mg sl
23. Mail Slot 1 2 Install a cleaning cartridge into a Mail Slot Go to the Cleaning option e From the GUI screen press Menu gt Maintenance gt Clean Drive e From WebTLC select Function gt Perform a Drive Cleaning Operation Choose the Source e From the GUI press the Source select field and then press Mail Slot e From WebTLC select Mail Slot from the drop down list Select the Drive e From the GUI press the Cleaning select field and press Drive in the Destination Element Type area until the drive needing cleaning is shown e From WebTLC select the specific Drive from the drop down list Press click Execute the Clean When the cleaning cycle completes the library returns the cleaning cartridge back to the Mail Slot and the display returns to the Maintenance options screen If using the GUI press Back twice to return to the Default screen Use the GUI s Mail Slot Access option remove the cleaning cartridge Running a Cleaning Cartridge from a Data Cartridge Slot To run a cleaning cartridge from a data cartridge slot 10400200 003 05 2010 Install a cleaning cartridge into a data cartridge slot Slot 4 for example Go to the Cleaning option e From the GUI screen press Menu gt Maintenance gt Clean Drive e From WebTLC select Function gt Perform a Drive Cleaning Operation Choose the Source e From the GUI press the Source select field and then press Slot until the slot with the cleaning
24. Network Options IP Address Determination User Specified IP Address IP Address 10 1 10 98 IP Mask 255 255 0 0 IP Gateway 10 1 8 99 DNS Server 10 1 8 14 x ew Figure 4 17 View Network Options Initial Screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 11 Use the AJ or W arrows to shift between screens No modifications can be made on these screens Refer to Editing the Network Options on page 4 28 for information on changing these settings Viewing Library Info The Library Info Information button in the View System Data area provides read only access to the general information about the NEO Series library To view the library information go to Menu gt Library Info Figure 4 18 Miscellaneous Library Info Firmware Revision 1 22 Boot Code Revision Ps Hardware Revision 3 Local IP Address 10 1 25 78 Ethernet Address 00900D112233 Serial Number 2812345678 Partitioning Enable Key 1122 1223 2233 2256 1234 2345 0D48 BECE Power On Hours 2568 Back Figure 4 18 Library Info Screen The Miscellaneous Library Info screen displays the following information e The library s firmware revision e Boot code revision e Hardware revision e The library s current local IP address e Ethernet address e Library serial number e Partitioning enable key If there are multiple valid enable keys for the Library they are displayed on this screen e N
25. Only one port at a time can be used Default Soft Address Port n Loop ID Specifies the Loop ID that the tape drive uses to determine the ALPA for Port n The possible settings are 1 125 NOTE This option requires Hard Address to be selected in the Port n Control option Default 1 World Wide Port n Name Select either a Default or Custom WWPN The Default setting uses the factory configured WWPN while Custom allows you to create a unique name for Port n Default Default World Wide Node Name Select either a Default or Custom WWNN The Default setting uses the factory configured WWNN while Custom allows you to create a unique name for the device Default Default Topology Specifies the topology used by the Fibre Channel ports The four options are Use Loop Allow Point to Point Use Point to Point Allow Loop Force Loop or Force Point to Point Default Use Loop Allow Point to Point Speed 10400200 003 05 2010 Sets the link speed in gigabits used by the Fibre Channel ports The options are Auto 1 Gb sec 2 Gb sec 4 Gb sec or 8 Gb sec depending on the drives installed In Auto mode the drive negotiates the speed with the host Default Auto 2003 2008 10 Overland Storage Inc 4 27 Editing the Network Options In the Edit Options area press Network to set or modify the library s network settings Figure 4 31 Use the AJ or W arrows to move between screens mTo
26. Radio Electronics Television Manufacturers Association It is the common name given for a 19 inch distribution frame rack for mounting components Short for Remote Management Utility It is an interface built into the unit that provides remote access to and configuration of the library through an Ethernet port It hosts a dedicated protected web site that can be accessed by a web browser using the IP address assigned The Round Robin path selection policy causes all healthy paths to be used for I O Paths are used in a round robin order A router is a device that enables connectivity between Ethernet network segments 2003 10 Overland Storage Inc GL 8 SAN SAS SCSI SCSI addressing SCSI bus SCSI device SCSI port 10400200 003 05 2010 Short for Storage Area Network Data storage connected to a network that provides network clients access to data using block level protocols To the clients the data storage devices appear local rather than remote An iSCSI SAN is sometimes referred to as an IP SAN Short for Serial Attached SCSI It is a point to point serial protocol that replaces parallel SCSI bus technology multidrop and uses the standard SCSI command set It has no termination issues supports up to 16 384 devices using expanders and eliminates clock skew It consists of an Initiator that originates device service requests a Target containing logical units that receives device service requests and a Service
27. Screen NEO 4000E Power Cord GUI Touch Screen IT Switches NEO 0201 Power Cords lt Figure 2 2 Applying Power to the NEO Series Library Modules 2 Toggle the power switches to the ON position 3 If necessary touch the GUI touch screen to activate the display and turn the library module ON For information on powering down the NEO library see Powering Down the Library on page 5 11 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 2 3 N 3 Basic Configuration This chapter explains how to initially configure a NEO 2000E 4000E tape library For most applications you do not have to change the factory default settings however if you do need to change a configuration setting use the instructions provided in the following sections If you are uncertain whether you need to change a setting contact your authorized Overland service provider Configuration settings that are commonly modified include e Changing the SCSI ID Settings if applicable e Configuring a Fibre Channel Drive if applicable e Setting Up Reserved Slots e Setting Up Remote Configuration with WebTLC e Configuring E Mail Communications For detailed information on configuring additional components in your NEO Series library see Chapter 5 Functions for Daily Op
28. Security Passwords Info Level Cartridge ap ee EE Back Figure 4 14 Menu Screen CAUTION If you press Diagnostics Factory or any of the Edit Options buttons the library is automatically and immediately taken offline Once the action is completed the library automatically goes back online The Menu screen is divided into three vertical sections e View System Data Library Options SCSI FC SAS Options Network Options Library Info and Cartridge Map e Utilities Maintenance Diagnostics Factory access and Security Level for authorized service technicians IMPORTANT The buttons in the Utilities section are intended for use by Overland Authorized Service Technicians and with few exceptions are not recommended for access by end users e Edit Options Library SCSI FC SAS Network and Passwords Pressing the Back button returns you to the Default screen Viewing Library Options The library Options button provides read only access to the library settings To view the library s settings press Menu gt Library Options Figure 4 15 View Library Options Library Remains Offline After Disabled Power up Initialization Sa See Dire Aka Tinea Disabled Unload Mode Implicit Total Reserved Slots 0 Auto Clean Mode Disabled v pes Figure 4 15 View Library Options Initial Screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 10 Use the AJ
29. The SCSI controller detected a gross error condition invalid SCSI bus phase or DMA error 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 9 3 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Illegal SCSI Cnt Cmd 1005 C D G Either an invalid command was sent to the SCSI controller or the controller was not in the correct mode SCSI Invalid Element 1007 D G Internal SCSI task processing error invalid element type was detected SCSI Invalid Int 1009 D G The SCSI controller posted an invalid interrupt status Loader Not Ready 2004 C G Fail to fetch stow scan move pass through or when loader detects invalid command aborts command Door Open status only 2009 Door is forced open or door sensor failed Cart Unaccessible 200C Indicates the tape is not ejected Cartridge in drive is not accessible from changer Drive In Error 200D C G A general drive error detected by control task No Magazine 200E Cannot move element not installed from changer Removal Prevented 200F F Received medium prevent removal from the drive for a fetch Ctl Firmware Error 2010 C G Internal inter task processing error Unexpected event SMX send or receive error Move Command Failure 2081 C G Move command from to drive slot failed detected by control task Open Mail Slot Fault 2090 C G Door open sensor time out detected when open door Open Left Door Fault
30. The library system appears to the host computer system and library control software as a single library For multi module applications the top library module becomes the primary Master module and all other lower libraries are Slave modules Each library s robotics pick and place tape cartridges into a movable shuttle in the elevator assembly allowing individual tapes to be passed up or down between the libraries contained in the multi unit library system Robotics access to the elevator assembly is located at the rear of the library NOTE If a Slave library is powered OFF or physically removed from the library configuration during normal library operation the elevator assembly continues to function between the Master library and any remaining Slave libraries 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 8 Installation and Setup This chapter explains how to install the NEO Series library modules Sections in this chapter include First Things First Activate Your Warranty NEO 2000E or 4000E Rack Installation Applying Power to a NEO Library First Things First Activate Your Warranty Before installing your new unit it is essential that you activate your Overland warranty Technical and warranty support are not available until this is done 1 Go to the Overland Storage web site at http www overlandstorage com Select Service amp Support gt My Products 3 At the Site Login Figure 2 1 enter yo
31. Unknown Undefined drive activity Unloading Medium is being unloaded from the drive Updating Code Drive firmware is being flashed to the drive Uploading code The drive has its own firmware which is maintained by the drive manufacturer This status indicates that the drive firmware is being uploaded to the drive This is the status from running Functions gt Drive Flash Operation Wr Encrypt Writing encrypted data Writing Writing to medium The view the full status of another drive select its number from the drop down list at the bottom and click Select Drive Move Media Button NOTE Web Level 2 security is required to access the WebTLC Move Media screen The Move Media button lets you move a selected cartridge to a target drive or cartridge slot using drop down lists showing available sources and destinations Moving a Tape Cartridge No Partitioning To move a tape cartridge in a library with no partitioning 1 Access WebTLC 2 Select the Move Media button Figure 6 12 shows the Move a Tape Cartridge dialog Move a Tape Cartridge Source of Tape Cartridge Siloti v Destination of Tape Cartridge Drivel v Figure 6 12 Move a Tape Cartridge No Partition Dialog Box 3 Select the Move a Tape Cartridge options a From the Source drop down list choose the slot or drive where the source tape cartridge is currently located b From the Destination drop down list choose the destination slot o
32. WebTLC Default 2 2003 2008 10 Overland Storage Inc 4 28 Table 4 6 Network Editable Options Continued Option Enable Web Secure Login Description Select to encrypt the password entered at the WebTLC login screen The options are Yes or No Select Yes when the Java Console is enabled otherwise select No Default Yes Disable Web Level 2 Access Control the level of access that users have to the WebTLC The options are Yes or No Level 1 limits access to the Status screen to display the library and drive status information and the History screen to display and download library trace files Level 2 permits access to all screens including the Move Media Setup and Functions menus Default No Library Name Enter a custom library name that is displayed on the WebTLC page Up to 100 alphanumeric characters can be entered Default NEO Series Disable FTP Server Disables FTP access to the library This option is normally used for uploading drive or library firmware or downloading log files Default No These options are only valid if the IP Address Determination option is set to User Specified IP Address Otherwise they are greyed out Editing Passwords You can use the GUI to change the passwords for either the GUI interface or the remote WebTLC access GUI Passwords In the Edit Options area press Passwords to create or change a password used to access the NEO GUI 1
33. available host ports and controller ports Auto balancing spreads I O load by utilizing as many host ports and controller ports as possible Front end and back end are terms used to characterize program interfaces and services relative to the initial user human or program of these interfaces and services A front end application is one that application users interact with directly A back end application or program serves indirectly in support of the front end services usually by being closer to the required resource or having the capability to communicate with the required resource The back end application 2003 10 Overland Storage Inc GL 1 Bar Code Bridging Bus or Channel CA Cat 5 Cable Cat 6 Cable DHCP 10400200 003 05 2010 may interact directly with the front end or perhaps more typically is a program called from an intermediate program that mediates front end and back end activities The machine readable representation of a product code Bar codes are read by a scanner that passes over the code and registers the product code The width of black lines and white spaces between varies Combinations of lines and spaces represent characters Overland uses 3 of 9 code Code 39 where each character is represented by 9 bars 3 of which are wide Devices that connect and pass packets between two network segments that use different communications protocol A common physical path composed of wires or othe
34. default settings however if you do need to change the configuration use the instructions provided in the following sections If you are uncertain whether you need to change a setting contact your authorized service provider For detailed information about the GUI touch screen and its options refer to Chapter 4 Using the Touch Screen GUI Setting Passwords for Access to Library Functions The NEO Series library lets you assign up to three levels of security using passwords A fourth level of security is built in for factory technicians The default setting is Passwords Disabled Table 5 1 shows the different security levels and their scope of access Table 5 1 NEO Library Password Security Security Level Description User Level 1 Controls access to Mail Slot Access User Level 2 Controls access to Power Online Offline Magazine Access and Move Media Service Level 3 Controls access to the Utilities and Edit Options area Factory Level 4 Reserved no customer access You can manage the passwords for User Levels 1 2 and the Service Level using the Passwords button as described in this section Once passwords are enabled you are always prompted for a password whenever its associated buttons are pressed 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 1 When you return to the Default screen all password access is cleared and you must reenter the password for new access Passwords can also be validated b
35. drive is displayed Figure 6 11 Serial Number Product ID Fi irmware Version Drive 3 Status Complete Drive Identification HU1732081 Ultrium 4 SCS 012 18 Port 0 Hashed SAS Address Drive Status gt CO N gt gt 2 A T F p 5 D a Media Removal Figure 6 11 Full Drive Status Table SAS Drive The list of possible drive activity states are described in Table 6 3 10400200 003 05 2010 Table 6 3 Tape Drive Activity Summary Status Description Active Other medium activity Calibrating Calibrating medium Cleaning Cleaning operation in progress Communication Error Error communicating with the drive Erasing Erasing medium Formatting Formatting medium Hardware Error There is an error in the drive hardware Idle The drive is idle Initializing The drive is initializing Loading Medium is being loaded into the drive Locating The drive can be instructed to space n data blocks or file marks without host intervention to reach a desired piece of data quickly Media Error There is a pending error on the loaded medium No Tape No tape inserted Not Installed No drive is present Rd Encrypt Reading encrypted data Reading Reading from medium 2003 2008 10 Overland Storage Inc lt 6 10 Table 6 3 Tape Drive Activity Summary Continued Status Description Rewinding Rewinding medium
36. file needs to be manually uploaded into the NEO via FTP before selecting the local option If necessary contact Overland Technical Support for assistance NOTE If Local file is selected and no file is present an error message is displayed The Local file is automatically deleted after use to conserve space Click Start the Flash Click the appropriate file and then click Confirm The library reboots after the firmware update has successfully completed Drive Flash Operation Firmware Updates The Drive Flash Operation provides a way to update a drive s firmware either from the remote Overland FTP site or locally The Drive Flash Operation provides local and remote options individually for each drive or lets you use one option for all of the drives at once To download the latest firmware for the drives in your NEO 2000E or NEO 4000E library 1 Access WebTLC then click Functions The Drive Flash Operation dialog box is displayed Figure 6 29 Drive Flash Operation Flash Operation Flash Drive 1 HP LTO Gen 3 from Remote File v Start the Flash Figure 6 29 Updating Drive Firmware in WebTLC 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 28 2 From the Drive Flash Operation drop down menu select to update either a single drive or all drives if all drives are the same type using either the Local File or Remote File option e The remote options access Overland Storage s FTP site where
37. library is offline still initializing or being used locally 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 3 1 Type the unique NEO 2000E 4000E IP address in the URL field of your browser then press Enter 2 At the Login screen Figure 6 5 enter either the Web Level 1 User or Web Level 2 Administrator security password to set the level of access Login to the Web TLC Check to prevent other users from initiating any Level 2 operations with the Library for the duration of your session Check to disable frames Enter a Password Login Figure 6 5 WebTLC Login Screen The default passwords are e Level 1 password 1 e Level 2 password 2 WebTLC Passwords The WebTLC passwords are case sensitive and must be entered accurately to set new passwords see the next section Changing WebTLC Passwords 3 Click Login The WebTLC web interface is displayed The Status screen is displayed Figure 6 7 on page 6 7 Use the buttons and links to navigate NOTE After 15 minutes of inactivity the web session is automatically logged out and the security level is reset to off However if the Status page has auto refresh turned on it will continue to stay active until you either log out or you view a different page for more than 15 minutes without activity Changing WebTLC Passwords Access to the various WebTLC web pages is controlled by the level of security set when initially loggin
38. magazines are accessible through the front doors The front doors of either unit are opened using the GUI touch screen on the control panel Opening the Library s Doors on page 5 4 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 1 4 Mail Slots Looking at the front of NEO E Series library the left tape magazines also include a single magazine slot which can be configured as a Mail Slot It is accessible when that magazine slot s door is open Using the NEO Library Mail Slot on page 5 6 The single dual Mail Slot feature lets you insert or remove a single tape cartridge using the pivoting slot without interrupting library operation to remove the entire magazine A NEO 2000E library can be configured to have an entire left magazine 15 slots as Mail Slots A NEO 4000E library can be configured to have one 15 slots or both 30 slots left magazines as Mail Slots The following Mail Slot configurations are valid e NEO 2000E 0 1 or 15 Mail Slots e NEO 4000E 0 1 2 15 or 30 Mail Slots If entire magazines are required by the host software you can configure the library to disable the Mail Slot feature of the left magazines The right tape magazines contains only cartridge slots with no Mail Slot feature so it retains its full capacity at all times IMPORTANT If the partitioning option is used the availability of Mail Slots varies based on the configuration See Mail Slot Options on page 8
39. message from the free pool failed because the pool is empty Invalid comm put attempt A004 C G An attempt to place a message on a task s exchange failed because either the argument message pointer was NULL or the argument exchange pointer was NULL Invalid comm get attempt A005 C G An attempt to receive a message from a task s exchange failed because the argument exchange pointer was NULL Comm initialization error AOO6 C G The Comm manager could not be initialized at power up because system is out of memory Put of a NULL comm A007 C G An attempt to place a Comm block on a task s 10400200 003 05 2010 2003 2008 10 Overland Storage Inc exchange failed the argument Comm block pointer was NULL 9 9 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Msg contains no comm A008 C G A message obtained from the free pool did not contain a Comm block Comm return address is unknown A009 C G An attempt to return a command response to the originating task failed because the originator could not be determined Bad Image CRC FOO1 F The uploaded firmware image has a bad CRC and is probably corrupted Flash erase sector failed FOO2 F One of the flash memory sectors could not be programmed Flash program sector failed FOO3 C G One of the flash memory sectors could not be erased Bad flash CRC F004 C G The firmware image programmed into flash memory has a bad CRC and is probably corrupted Flash
40. provides network communication capabilities to and from a computer Short for Network Data Management Protocol A protocol standard used by some Network Attached Storage systems to provide an industry standard means to do backup and restores of the NAS system without the need for 3rd party agents to be installed on the NAS device Also see NDMP org for further details A Node Loop port is capable of arbitrated loop functions and protocols An NL_Port connects via an arbitrated loop to other NL_Port and at most a single FL_Port NL_Ports handle creation detection and flow of message units to and from the connected systems NL_Ports are end ports in virtual point to point links through a fabric for example NL_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch In the absence of a fabric switch FL_Port NL_Ports can communicate with other NL_Ports in virtual point to point links through a FC AL open loop circuit often through FC AL Arbitrated Loop hub or loop switch devices This is an eight byte 16 character hexadecimal number uniquely identifying a single fibre device It incorporates the World Wide Name and two additional bytes that are used to specify the format In a host system with multiple FC ports all adapters typically use the same Node Name but unique Port Names Short for New Technology File System The standard file system used by Windows NT and later versions of the Windows operating system Short
41. sad castesd sascacesaasdsacagsedsssevaasedia specs sad coavats daecesasadatedeatsvestenesa dvacedasansaeessbaxests 6 1 WebTLC System Requirements cccccessescesecsessesscsecsesesescsscseescessssecseseesecescsessesssesesseseseessscsesseseseecssesseaeees 6 1 WeDILC IP Address COmfiQuration cccccssccsssscsssscsccsesccsssecsesessesessescssesesseseusenesecssuectestesesestesenscteseuecseseens 6 2 Locating the Library s Local IP Address Set Dy DHCP ss essssssssssesesessssssesesenessnsesesenesensssnsesenesssssseseses 6 3 ACCESSING We DILG sssvctassecceacssdescvansceavdaesecazesecraatitclctaavastcuapaciavestapaneasunaasiatetay AA AANE E ARERI 6 3 Changing WEBILC POSSWOrAS veselas tartaar n a otea SE aa E E OEE E a 6 4 WEOE INGVIGGHOM serieren a N E E EO T EOE ROR 6 5 WebILC Navigation and Secunty ACCESS cssssssssssssssssscssstssscsssscssscceseccsesscssesceecceessssessceeesssceaseees 6 6 WEDILC Usage General STOPS rrari tirrr a E A 6 6 10400200 003 05 2010 2003 10 Overland Storage Inc vii Status Button Library Status Information Drive Status Summary Table Full Drive Status Move Media Button Moving a Tape Cartridge No Partitioning Moving a Tape Cartridge Partitioned Setup Button WebILC Configuration Menu Library Configuration Partition Configuration Disable Partitions SCSI Configuration Drive Configuration Feature Key Configuration Notification Registration Functions Button Perform a Drive Cleaning Operation Perform a T
42. screen GUI and WebTLC displays not the actual element addresses For example the first slot would be either Slot O zero based or Slot 1 one based Default One Based 2003 2008 10 Overland Storage Inc 4 20 Table 4 3 Editable Library Options Continued Option Description Library Mode Set the operating mode to Random or one of these sequential modes e Sequential Drv 1 e Sequential Drv 2 if installed e Sequential Drv 3 if installed NEO 4000E only e Sequential Drv 4 if installed NEO 4000E only e Sequential Split if two or more drives installed Sequential Modes use only one magazine per drive Random is the normal operating mode that gives complete control of the library to the host software Sequential Mode is locally controlled Begin by using the GUI Move Media command to load the first cartridge of the sequence into the drive When the host unloads the cartridge from the drive it is returned to the slot and the next cartridge is loaded in magazine numerical order This continues until all of the cartridges have been loaded an empty slot is encountered or the GUI is used to unload a tape from the drive In Sequential Split mode magazines and drives are paired as follows NEO 2000E Left Magazine Drive 1 Right Magazine Drive 2 NEO 4000E Upper Left Magazine Drive 1 Upper Right Magazine Drive 2 Lower Left Magazine Drive 3 Lower Right Magazine Drive 4 Sequential Mode limitations e The
43. the library and drive firmware are located e The local options access the NEO s internal file storage area The upgrade file needs to be manually uploaded into the NEO via FTP before selecting the local option If necessary contact Overland Technical Support for assistance NOTE If Local file is selected and no file is present an error message is displayed The Local file is automatically deleted after use to conserve space 3 Click Start the Flash When the operation is complete the library reboots When the reboot is done you can log back into WebTLC Reboot Library When you choose to reboot the library the library performs a full normal reboot after completing any cartridge move that was in progress 1 Access WebTLC then click Functions 2 Click Reboot Library The Reboot Library button is located at the bottom of the Functions page Reconfigure Library The Reconfigure Library button appears only if the library is e A Master or Alternate Master in a multi module configuration e A Standalone configuration which has been partitioned Unpartitioned Standalone units and Master units without a pass thru elevator attached Standby Masters do not show the button The button is used to reset the library configuration after permanently removing a drive or library module NOTE NEO 2000E and 4000E libraries automatically reconfigure themselves when a new drive or library module is added For a partitioned library
44. to SCSI pathing MD5 is a way to verify data integrity and is much more reliable than checksum and many other commonly used methods Short for Multipath Input Output A multipath solution built into Microsoft server grade operating systems It requires the DSM to work with RAID storage array hardware Short for Maximum Transfer Unit It is the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network A Node port connects via a point to point link to either a single N_Port or a single F_Port N_Ports handle creation detection and flow of message units to and from the connected systems N_Ports are end ports in virtual point to point links through a fabric for example N_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch 2003 10 Overland Storage Inc GL 6 NAS NAT Short for Network Attached Storage Data storage connected to a network that provides network clients access to data using file level protocols Short for Network Address Translation A technique for passing network traffic through a router whereby one set of IP addresses is used on one side of the router and another set of addresses is used on the other side This is done to avoid address conflicts and to increase the address space of the internal network Network Interface Card NIC NDMP NL_port Node Name NTFS NTP NVRAM 10400200 003 05 2010 A board that
45. to see the second page of network options where the library name is displayed On the WebTLC screen The library name is displayed directly below the WebTLC navigation buttons 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 5 3 Handling the Tape Cartridge Media The tape cartridge media is the focus for most of the daily operations of NEO libraries A NEO 2000E library manages up to 30 LTO cartridges including any cleaning cartridges A NEO 4000E manages up to 60 LTO cartridges Bar Code Labels The graphic below Figure 5 4 shows you how to install a bar code label on an LTO tape cartridge oe Bar Code Label Figure 5 4 Bar Code Label Installation on LTO Cartridge IMPORTANT Only Overland Storage bar code labels are supported with the library To order additional labels contact your authorized Overland Storage reseller LTO Cartridge Media Tips The following tips ensure maximum LTO cartridge media performance and life e For best results use Overland Storage media and bar code labels e Place labels only in the recessed area just below the write protection switch Never place labels on the top bottom sides or rear of the cartridge as they can cause loader faults and interfere with normal operations Labels placed in such locations can come off inside the equipment causing damage e Always inspect cartridges for incorrect or improperly attached labels e Never erase inform
46. touch screen follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu as shown in Figure 4 21 on page 4 15 press Touch Screen Calibrate The initial touch screen calibration screen is displayed Figure 4 25 NOTE Calibration can be aborted by touching anywhere on the touchscreen and holding the touch for more than 3 seconds First touch the center of this box Figure 4 25 Initial Touch Screen Calibration Screen 3 Use a stylus or similar blunt instrument to gently touch the center of the box indicated in Figure 4 25 The second touch screen calibration screen is displayed Figure 4 26 Next touch the center of this box NOTE Calibration can be aborted by touching anywhere on the touchscreen and holding the touch for more than 3 seconds Figure 4 26 Second Touch Screen Calibration Screen 4 Use a stylus to gently touch the center of the box indicated in Figure 4 26 The final touch screen calibration screen is displayed Figure 4 27 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 18 9 secs Before the displayed timer expires touch anywhere on the touchscreen to save the new calibration values Otherwise let the timer expire to skip saving the new calibration values Figure 4 27 Final Touch Screen Calibration Screen 5 Before the timer expires you have ten seconds use the stylus to touch anywhere on the touch screen to sa
47. using User Level 2 For details see Setting Passwords for Access to Library Functions on page 5 1 To power down the library 1 From the Default screen press Power Figure 5 11 Mail Slot Magazine Move O oy Media lo t Qerland NEO 2000E Figure 5 11 The Power Button on the Default screen A confirmation message is displayed 2 Press OK to power down the library or press Cancel to cancel the power down operation Host Lock Out Access to the library s media and magazines can be locked by the backup software running on the host for example Symantec s Backup Exec The library provides no GUI touch screen override for this condition Exiting the host software also locks media access Tip Ifyou are unable to access the library s magazine or media check to see if the host backup software has blocked access to the NEO library NOTE If in a locked status media access can be restored by cycling the library power 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 11 Using WebTLC Remote Access Introduction The NEO 2000E 4000E WebTLC utility is an interface built into the tape library that provides remote access to and configuration of the library through an Ethernet port WebTLC hosts a dedicated protected web site that can be accessed by a web browser using the IP address assigned to the NEO 2000E 4000E tape library Access to WebTLC is available either from a PC con
48. 3 uses the last magazine e 2 1 1 Partition P1 uses the first two magazines P2 uses the second magazine and P3 uses the last magazines e 1 1 1 1 Partition Each magazine is a separate partition Slot Options for Partitions Mail Slot Options Only the left magazines are configurable as Mail Slots using either the pivoting Mail Slot 1 slot or the entire magazine 15 slots A maximum of 15 Mail Slots is allowed per partition The possible number of Mail Slots per partition depending on the configuration used NEO 2000E e 0 No slots are configured as Mail Slots e 1 The single Mail Slot is configured on the left magazine NEO 4000E e 0 No slots are configured as Mail Slots e 12 Either the Upper Left or Lower Left Mail Slot is configured e 15 Either the entire Upper Left or Lower Left magazine is configured Table 8 1 shows the breakout of Mail Slot options based on partitions set Table 8 1 NEO 4000E Magazine Usage and Mail Slot Options Mag Mag Mag Mag P1 P2 P3 P4 Config 1 2 3 4 Mail Slots Mail Slots Mail Slots Mail Slots 3 1 P1 Pi P1 P2 0 1 0r15 O 2 2 P1 P41 P2 P2 0 141 or15 0 1 015 1 3 P1 P2 P2 P2 Oor1 0 1 0 15 1 1 2 P1 P2 TEES SRS O or 1 0 O 1 or15 1 2 1 P1 P2 P2 P3 Oor1 0 1 0 15 O 2 1 1 P1 P1 P2 P3 O 14 or15 Oort O 1 1 1 1 P1 P2 P3 P4 Oor1 0 Oor1 0 0 0 1 or15 Option not ava
49. 50Hz or 60Hz The machines will automatically adjust for 50 60Hz primary power operation without requiring user intervention or modification Power Requirements A NEO SERIES 2000E Library with two tape drives installed exhibits a nominal steady state AC power consumption of 192 watts maximum 240 watts A NEO SERIES 4000E Library with four tape drives installed exhibits a nominal steady state AC power consumption of 344 watts maximum 480 watts Current NEO SERIES 2000E 1 6 1 0A 120VAC 240VAC NEO SERIES 4000E 10400200 003 05 2010 3 5 1 8A 120VAC 240VAC 2003 2008 10 Overland Storage Inc A 4 Cooling Forced air cooling is used to keep the tapes drives logic devices motor amplifiers motors and power supplies below their maximum allowable temperatures at ambient extremes FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation Operation of this equipment in a reside
50. ATING Unpacked No damage Peak Acceleration 2 5 G s Duration 11 ms Waveshape 1 2 sine pulses Application X Y Z axes repeat 3 times TRANSIT STORAGE Packed No damage Peak Acceleration 3 0 G s Duration 30 ms Waveshape 1 2 sine pulses Application X Y Z axes repeat 3 times PHYSICAL DROP TEST Packaged No damage Drop Test Distance 12 inches 30 5 cm Application 10400200 003 05 2010 Per ISTA 1 time 2003 2008 10 Overland Storage Inc A 3 Vibration OPERATING Within Spec No Damage Frequency Range 5 1000 5hz Peak Acceleration 25 G s Waveshape Sinusoidal 1 octave min Application X Y Z axes 2 Sweeps per NON OPERATING Unpacked No damage Frequency Range 5 1000 5hz Peak Acceleration 1 0 G s Waveshape Sinusoidal 1 octave min Application X Y Z axes 2 Sweeps per TRANSIT STORAGE Packed No damage Frequency Range 5 1000 5hz Peak Acceleration 2 0 G s Waveshape Sinusoidal 1 octave min Application Primary Power Voltage Limits The NEO SERIES 2000E and 4000E Libraries are capable of using any nominal AC voltage between 100 and 240VAC power at 50 or 60 Hz The machines are capable of powering up and operating without error from any voltage within the ranges specified Frequency Limits X Y Z axes 2 Sweeps per NEO SERIES 2000E and 4000E Libraries are capable of operation at either
51. Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard provides performance of up to 250 MHz and is suitable for 1OBASE T 1OOBASE TX and 1000BASE T Gigabit Ethernet Short for Dynamic Host Configuration Protocol A mechanism for assigning unique IP addresses to network nodes 2003 10 Overland Storage Inc GL 2 DNS DSM Expansion Slot F_port Failback Failover Failover Failback FC AL Fibre Channel Firmware 10400200 003 05 2010 Short for Domain Name Service A network service that translates domain names into IP addresses Short for Device Specific Module it is a software module that allows RAID storage array hardware to use Microsoft s MPIO Area in a computer that accepts additional input output boards to increase the capability of the computer A Fabric port within a Fibre Channel switch that provides a point to point link attachment to a single N_Port F_Ports are intermediate ports in virtual point to point links between end ports for example N_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch Failback occurs when a path with a higher priority than the currently active path is restored In this case I O will fail back to the higher priority path once it is available again The ability to automatically substitute a working system or path for one which has failed A combina
52. Drive 2 NEO 4000E Upper Left Magazine Drive 1 Upper Right Magazine Drive 2 Lower Left Magazine Drive 3 Lower Right Magazine Drive 4 Sequential Mode limitations e There is no host access to the library robotics e Cannot be used with a partitioned library e Cannot be used with multi module configurations e Mail slots cannot be used e Reserved slots and Auto Cleaning cannot be used e Move media drive cleaning and diagnostics are not available in WebTLC e If a drive signals cleaning is required the sequential operation is terminated Default Random 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 16 10400200 003 05 2010 Table 6 4 WebITLC Library Configuration Options Continued Library Option Sequential Mode Description If the Library Mode is set to one of the sequential settings you use this option to set the sequential operation to Normal Recirculate or Autoloader mode Normal Mode Operates as described above in Library Mode Recirculate Mode Instead of stopping after the cartridge in the last slot for the drive has been unloaded by the host the operation continues by loading the first cartridge in the magazine Recirculate will continue until an empty slot is encountered or the operator unloads the tape using the touch screen GUI Autoloader Mode This mode will skip any empty slots in the magazine by continuing with the next available cartridge in the magazine and stops on
53. Error sense key when the Method of Reporting Information Exceptions MRIE field is set to a value of x3 in Mode Page 1Ch or if the TapeAlert Mode option is set to Rec Error cnd Default Disabled 2003 2008 10 Overland Storage Inc 4 25 10400200 003 05 2010 Table 4 4 NEO Library SCSI FC SAS Editable Options Continued Option TapeAlert Mode Description Specifies conditions for logging and reporting the following TapeAlert data options Logging Disabled inhibits the logging feature e No Exceptions Information exceptions are not reported e Generate Unit Attention Reports information exceptions with a Unit Attention sense key and an ASC ASCQ of 5D e Conditionally Generate Recovered Error If Post Recovered Errors is enabled reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 5D e Unconditionally Generate Recovered Error Unconditionally reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 5D e Generate No Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D Report on Unsolicited Request Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D only in response to an unsolicited Request Sense command Default Logging Disabled Door Open Response Specifies the SCSI response when a library media drawer is being accessed manually The choices are R
54. GUI press the Cleaning select field and press Drive in the Destination Element Type area until the drive needing cleaning is shown e From WebTLC select the specific Drive from the drop down list Press click Execute the Clean When the cleaning cycle completes the library returns the cleaning cartridge back to the Mail Slot and the display returns to the Maintenance options screen If using the GUI press Back twice to return to the Default screen Automatically Running a Cleaning Cartridge You can configure the library to automatically run the cleaning cartridge mode If a tape drive needs cleaning after it completes an unload operation it sends a cleaning needed message to the library This activates the automatic cleaning cycle provided a cleaning cartridge slot has been reserved with a cleaning tape in it To automatically run a cleaning cartridge using Auto Clean Mode 1 10400200 003 05 2010 Reserve one or more cleaning cartridge slots e From the GUI use Menu gt Library gt Total Reserved Slots e From WebTLC Setup gt Library Config gt Reserved Slots 2003 2008 10 Overland Storage Inc 7 3 2 Install one or more cleaning cartridges into the reserved slots 3 Enable automatic cleaning e From the GUI use Menu gt Library gt Auto Clean Mode gt Enabled e From WebTLC use Setup gt Library Config gt Auto Clean Mode gt Enabled Replacing a Cleaning Cartridge in a Reserved Slot When
55. Hard Address is selected the Port O ID button is enabled to select a valid Loop ID Default Soft Address Port O Loop ID Specifies the Loop ID that the tape drive uses to determine the AL PA for Port O The possible settings are 1 to 125 NOTE This option requires Hard Address to be selected in the Port O Control option Default 1 World Wide Port O Name Select either a Default or Custom WWPN The default setting uses the factory configured WWPN while Custom allows you to create a unique name for Port O Default Default World Wide Node Select either a Default or Custom WWNN The default setting Name uses the factory configured WWNN while Custom allows you to create a unique name for the device Default Default Topology Specifies the topology used by the Fibre Channel ports The four options are Use Loop Allow Point to Point Use Point to Point Allow Loop Force Loop or Force Point to Point Default Use Loop Allow Point to Point Speed Sets the link speed in gigabits used by the Fibre Channel ports The options are Auto 1 Gb sec 2 Gb sec 4 Gb sec or 8 Gb sec depending on the drives installed In Auto mode the drive negotiates the speed with the host Default Auto Setting Up Remote Configuration with WebTLC The NEO 2000E 4000E WebTLC utility is an interface built into the NEO 2000E 4000E tape library that provides remote access to and configuration of the library through an Ethern
56. IONS aicecsecscsasesetucsaipuctuaveravessanasveaecisaasestanceateas A a A A E 4 9 Viewing Ubrany OPTIONS scnsi22ssexcessiiecesscesdeanstadietvavdniddesivcssddadekearoccateucatescucoredensbel NANa aana aak 4 10 VIEWING SCSI EC SAS OPTIONS sessies iieiea Soriara st MENES ENEEK RENEE endte alan SENERA SEREEN 4 11 VIEWING NETWOFK ODORS vesccsscissteecrccessceideceesets A T E NAA 4 11 ewng Urar IMO sess a E E TA T A ETA 4 12 VIEWING CONnGGe MOP ssi icertasiesschievheestivesteassaehiettetiira diesen bias in aieuaesi asians 4 12 AGGESSING MCINTENGNGE OPTIONS serrr on onean cscesccesvdavovnstavestvavssatecbexvi cat axesivi al dlevens stseveastons 4 13 RUMNING Horaiy DIAQMOSNGS srce ne E lieve decvi eevee Motive sta TA 415 Factor ACCESS OPTION mainesana aaa ERA AN AAAA TAEA AAAA aA 4 19 Sec rity Level OPON sasis iiiar AA A AA A ate avast 4 19 Editing ihe LIBFONY OPTIONS csadsvcsiiedeuses cetavesd sheds cessexblv dest ailvenesssabloaceel blacqeedentbaclhahecanstshesaderestebeeaeeds 4 19 Modifying the SCSI FC SAS Options cccccccscsescsesessssesescsescesssesescsesessssescsssseseseseseseseesceeseseseeseeceesenss 4 24 Eqiting The NETWORK OPTONS seisesdestdvesssvancedaleastiesnspeveisssehuastvessstesescaeeepnateretenls a E NEES raan aa 4 28 Edining POSSWOIGS asi csisecscszssicecscadesisviacntsesassacntsachesdsndceaptadandaespeatazestiacntsdeptaacnt gentsd A 4 29 Chapter 5 Functions for Daily Operations ITO CU GCTION wii cxcsessasudectivastssdsssehsccuc
57. LC follow these steps 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 2 Click SCSI Config then click Confirm The SCSI Configuration screen is displayed Figure 6 20 3 Make any necessary configuration changes then click Submit Refer to Table 6 5 below for descriptions of the SCSI configuration options Prevent Allow Command Inhibits v OVERLAND v NEO Series Pe Short 14 bytes x No Inventory v One Based Single _ s Disabled Disabled Logging Disabled 90 we Sumi Ra Figure 6 20 SCSI Configuration Screen Table 6 5 describes the SCSI setup options available through WebTLC 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 19 Table 6 5 WebTLC SCSI Configuration Options Component Mail Slot Access Description Determine whether a host Prevent Allow Medium Removal command inhibits or allows an operator access to the mail slot magazine You can set it to inhibit access or be ignored Default Prevent Allow Command Inhibits Vendor Identification Custom Vendor Identification Specifies the response to the Vendor ID field of the SCSI INQUIRY command The choices are OVERLAND or a custom ID Vendor Unique The custom vendor ID is entered in the second field The vendor ID must be exactly eight characters long so spaces are appended to the end of a shorter ID Default OVERLAND Product Identificati
58. NEO 2000E 4000E Library User Guide a Cverland 10400200 003 STORAGE 2003 2008 10 Overland Storage Inc Overland Storage Inc All rights reserved Overland Overland Data Overland Storage ARCvault LibraryPro LoaderXpress Multi SitePAC NEO NEO Series PowerLoader Protection OS REO REO 4000 REO Series Snap Care Snap Server StorAssure ULTAMUS VR2 WebTLC and XchangeNOW are registered trademarks of Overland Storage Inc GuardianOS REO Compass SnapWrite Snap Enterprise Data Replicator and Snap Server Manager are trademarks of Overland Storage Inc All other brand names or trademarks are the property of their respective owners The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software Any resemblance to actual companies or individuals whether past or present is coincidental PROPRIETARY NOTICE All information contained in or disclosed by this document is considered proprietary by Overland Storage By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used reproduced in whole or in part nor its contents revealed to others except to meet the purpose for which it was delivered It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without ex
59. Port VLAN 10400200 003 05 2010 A hardware interface for low speed peripherals such as the keyboard mouse joystick scanner printer and telephony devices Short for Virtual LAN It consists of a network of computers that behave as if they are connected to the same wire even though they may actually be physically connected to different segments of a LAN 2003 10 Overland Storage Inc GL 11 N Index Symbols gt menu flow indicator cccccccecceseeeseceees PR iv A activate WALTANLY ccccccccssscsseesscseesecseesseesees 2 1 adding cartridge oo ee ececceseeseseseeseetecseeeeeeeseees 5 7 AUD ENE E E A EEE 1 3 ADI and robotics control 1 3 altitude specifications cccccccccsscesseseseeeesees A 3 auto Clean MOE cceeccccsecseessecseceteeeens 4 20 7 1 auto power ON MOAE ccceesecseeseessetees 4 24 6 18 Back button sic da ccdeiniivni niin 4 1 bar Code diagnostic cccccesccecesseesseseessesseesees 4 17 bar code labels installing cece 5 4 bar code OPtiONS ccceccscescesscessessseeeceesseesees 4 23 bar code label alignment cccee 4 23 bar code label check digit 06 4 23 bar code label S1Ze c ccc cccessesecnseeeees 4 23 bar Code reader ccccecccsesesscseesseeeteeeesees 4 23 bridge drive and robotics control 06 1 3 C calibrating the touch screen cceeeeeeeee 4 18 CATO c it econco a 1 6 cartridge
60. RU s Height nominal 8 75 in 22 25cm 5U NOTE 17 50 in 44 50cm 10U Rear rack enclosure door if used must provide minimum of 6 0 additional clearance from rear of chassis for SCSI cables and fan housings Width 16 7 in 22 23cm 16 7 in 42 40cm Depth with drive handles 31 0 in 78 74cm 31 0 in 78 74cm Weight approximate Unpacked with 2 drives 66 0 Ibs 30kg Packaged 99 0 Ibs 45kg Unpacked with 4 drives 171 0 Ibs 78kg Packaged 199 0 Ibs 90kg 10400200 003 05 2010 Excluding pass through channel access t Excluding rewind unload eject time Excluding power supply tape drives and cooling fans 2003 2008 10 Overland Storage Inc Environmental Specifications Safety NEO SERIES 2000E and 4000E Libraries comply with the following regulatory agency product safety specifications Agency Standard UL Listed Mark UL 1950 Standard for Safety of Information Technology Equipment CUL Mark Canadian UL CAN CSA C22 2 No 950 Standard for Safety of Information Technology Equipment CE Marking European Union Low Voltage Directive 72 23 EEC European Union TUV GS Mark Germany EN60950 IEC950 Standard for Safety of Information Technology Equipment Third edition Electromagnetic Emissions NEO SERIES 2000E and 4000E library modules comply with the following EMC compliance specifications Agency Standard
61. Temperature Humidity and Altitude sssessssesesssesesesssseresesesesesessesesenesesssresssesenesesrensseresesesesesteeessrese A 3 SHOCK o uN A AG A 3 WISP e e a AEA AE E EE AE AEAEE E AE EA E EE OERA A 4 Piman POW Sle sraronioi raean an a a a A A A 4 vada S LINIS ese casi ccseec sins eoest cet AG sas cSecosea ct cease iad casestuaa se abaciae ic SA aciasecasad a tectesehovoea ts eee eco sess A 4 FREQUENCY Omilai omane a A E ENS A 4 POWEMREGUISMINSIMS estame aane E E AE AE E PEART A 4 COGNO caririamaara npa aa A A OOE A N AA AEA A 5 FEC NOICE soiseniianiartieiin a naaa O A NE ENA tea AEAT A 5 Master Glossary amp Acronym List Index 10400200 003 05 2010 2003 10 Overland Storage Inc lt ix NEO 2000E 4000E User Guide 10400200 003 05 2010 2003 10 Overland Storage Inc 4x DOO CHAPTER Introduction 1 Overview The NEO 2000E and NEO 4000E libraries Figure 1 1 support the latest in tape drive technology and are designed for backup operations with high end networks and high performance servers The libraries also feature high availability maximum storage density easy serviceability and scalability Figure 1 1 NEO 2000E and 4000E Libraries This chapter describes the major components and accessories of the NEO 2000E and NEO 4000E library modules e Front Panel Indicators e Library Interfaces e Tape Drives e Library Magazines e Power Supplies e Library PCI Cards e Robotics e Multi Module Library Sy
62. The picker jammed during loader initialization Picker Jammed 2 3102 C G The picker jammed during a bin stow operation Picker Jammed 3 3103 C G The picker jammed during a bin stow operation Picker Jammed 4 3104 C G The picker jammed during a bin stow operation Picker Jammed 5 3105 C G The picker jammed during a bin stow operation Picker Jammed 6 3106 C G The picker jammed during a bin stow operation Picker Jammed 7 3107 C G The picker jammed during a bin fetch operation Picker Jammed 8 3108 C G The picker jammed during a bin fetch operation Picker Jammed 11 310B C G The picker jammed during a drive fetch operation Picker Jammed on Stow 310F C G The picker jammed on a stow operation Picker Retries Exceeded 1 3111 C G Picker retries exceeded during a bin fetch operation Picker Retries Exceeded 3 3113 C G Picker retries exceeded during a bin stow operation Picker Retraction Error 3115 C G The picker did not retract during a bin check operation Shuttle Jammed 3200 C G The shuttle could not reach the target location Rotary Jammed 3300 C G The rotary track could not reach the target location Shuttle on Wrong Side Of The 3301 C G The zone indicators show that the shuttle is Rotary backwards on the rotary track during power up initialization Passthrough Elevator Jammed 3400 C G The pass through shuttle could not reach the target location Vertical Elevator Jammed 3500 C G The vertical elevator could not reach the target location
63. W Node Name 00 00 00 00 00 00 00 00 Topology Use Loop Allow Point to Point v Speed Auto v Figure 6 23 Fibre Channel Drive Configuration Screen Refer to Table 6 6 below for information on the Fibre Channel drive options available and their functionality Table 6 6 Fibre Channel Drive Configuration Options Option Port O Control Description Specifies the method for setting the ALPA The settings are Disable Soft Address and Hard Address When Hard Address is selected the Port O Hard Loop ID is enabled to select a valid Loop ID Default Soft Address Port O Hard Loop ID 10400200 003 05 2010 Specifies the Loop ID that the tape drive uses to determine the AL PA hard address for the port The possible settings are 1 125 NOTE This option requires Hard Address to be selected in the Port O Control option Default 1 2003 2008 10 Overland Storage Inc 6 22 Table 6 6 Fibre Channel Drive Configuration Options Continued Option World Wide Port O Name Description Select Default or Custom to set the World Wide Port Name WWPN The Default setting uses the factory configured WWPN while Custom allows you to create a unique name for Port O using the Custom WW Port O Name option Default Default Custom WW Port O Name Create a unique World Wide Port Name for Port O To use this option World Wide Port O Name must be set to Custom Used to allow the WWPN from a removed or replace
64. a tape drive detects an expired or defective cleaning cartridge a message appears on the front panel display It is then necessary to replace the cleaning cartridge 10400200 003 05 2010 NOTE Under normal conditions a cleaning tape can be used up to 50 times 1 o oe oN Use the Status screen to verify that the cleaning cartridge has been unloaded from the tape drive If necessary unload it using the Move Media menu option Move the expired cartridge to the Mail Slot Press Mail Slot Access to remove the cleaning cartridge Mark it EXPIRED and then properly dispose of it Place a new cleaning cartridge in the Mail Slot Use Move Media to move it to its proper place 2003 2008 10 Overland Storage Inc 7 4 8 Partitioning Partitioning can only be configured using WebTLC it is not configurable from the GUI At a minimum each partition consists of one drive and one magazine The magazines are considered separately from the drives and each partition starts with the first available drive magazine during configuration Numbering of drives Mail Slots and regular media slots starts at 1 for each partition Pn where n 1 to 4 Partitioning is a method in which cartridges magazines and LTO drives can be virtually autonomous for the convenience or use of the host or host software thus creating virtual libraries There can be a maximum of four partitions Partitioning allows different servers to use the same phy
65. acters It is used primarily for a Read Element Status command Default 8 Bar Code Label Alignment Specify the alignment of a bar code label reported in the response to the SCSI Read Element Status command The options are Left Align or Right Align When used in conjunction with the label size option this option strips unwanted trailing characters left alignment or leading characters right alignment Default Left Align Bar Code Label Check Digit CAUTION Standard bar code labels from Overland do not have a check digit Enabling this option prevents those labels from being read Enable or disable the verification of a check digit character in the bar code label e For bar code labels without the check character select Disabled e For bar code labels with the check character select either Enable Check Send the check character to the host or Enable Check Don t Send the check character to the host If disabled and a bar code label with a check character is read the check character is displayed as part of the bar code If enabled and a bar code label with no check character is read the library will indicate No Label Present Default Disabled Bar Code Reader Specify whether the bar code reader will retry reading bar code labels on individual cartridges Default Retries Enabled Module Configuration Specify the Library Module Configuration Three options are available e Standalone
66. agazines and an optional XpressChannel The cartridge shuttle assembly includes a mounted bar code reader for scanning tape cartridges installed in the magazines and tape drives NOTE Both a full bar code reader scan and a physical scan are conducted each time the library is initially powered up Each time a tape magazine is exchanged or accessed a bar code reader and physical scan is made of just that magazine Multi Module Library Systems The NEO Series library modules are modular expandable tape libraries that may be configured in a variety of module and drive combinations The drives are mounted ina removable tape drive assembly allowing easy user installation and removal as well as swapping a failed drive without requiring that the library power be cycled NOTE Information about installing and configuring multi module library systems can be found in the NEO 2000 4000 XpressChannel Installation Guide The NEO Series libraries can be stacked in a scalable combination with additional NEO 2000E or NEO 4000E library modules to form a multi module rack mounted configuration Through the use of an optional rear mounted elevator assembly all multi module libraries in the stack can operate together as a single library system Stacked units are interconnected through their rear panel Ethernet connections to an optional Router V I A card in the Master library Any combination of modules not exceeding 40U may comprise the library system
67. ail Slot NOTE A mechanical lock holds each Mail Slot closed until its button is pressed Closing the library door relocks the magazines returns you to the Default screen Left side door is open gal Mai Sict 1 a Mail Slot 2 Back Figure 4 8 NEO 4000E Mail Slot Access Screen Magazine Access CAUTION If you press Magazine Access the library is automatically and immediately taken offline Once the action is completed the library automatically goes back online 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 6 Pressing the Magazine Access button displays the Magazine Access screen Figure 4 9 This screen lets you deactivate the solenoid locks that secure the magazines so they can be removed It can be password protected using User Level 2 Magazines Magazines m Select a Magazine to Access Select a Magazine to Access Upper Left a a a Both Right Lower Left ia Both a All NEO 2000E NEO 4000E Figure 4 9 Magazine Access Screens Access to the magazines is gained by pressing either a specific magazine button or the Both or All button The appropriate door automatically opens On the NEO 4000E if a left magazine is selected only the appropriate magazine is unlocked Closing the library door relocks the magazines returns you to the Default screen and flashes the Status LED while the magazine slots are inventoried Moving Media CAUTION If you press Moving Media the library is
68. alibrated for accurate touch response For recalibration information see Calibrating the Touch Screen on page 4 18 Overview The touch screen GUI is a 3 75 x 2 875 9 5cm x 7 3cm pressure sensitive grayscale screen It provides text and graphic messages and through the use of virtual buttons and sliders allows users to make changes to current library settings Some features are comprised of multiple screens To move between these screens use the up A or down W arrows The Back button returns you to the previous screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 1 For most applications there is no need to change the factory default settings However if changes are needed use the instructions provided in the following sections If you are uncertain whether you need to change a setting contact your authorized service provider Default screen The Default screen appears 50 seconds after Power On Self Test POST diagnostics begins or when you press the Continue button Figure 4 2 Mail Slot Magazine Move l t Access Access Media Technical A Support Online Status Power Contrast Qerland aah STORAGE NEO 4000E Figure 4 2 Default screen NEO 4000E NOTE Though visible this screen is not fully functional until the POST process completes During POST you can only access the Network Options and Library Information in the View System Data area From this scre
69. an be interchanged You also might or might not get an error code on the touch screen Graphical User Interface GUI To identify an error caused by this type of problem check your installation and configuration setup See Chapter 2 Installation and Setup for information on how to correctly install and configure the library General drive errors usually result from a miscommunication between the library and the tape drive or a mechanical malfunction within the library Both platform problems and general drive errors display an error message and a Fault Symptom Code FSC on the touchscreen GUI Use an FSC to report errors to your service provider or in some cases to determine a recovery procedure Host Lock Out Access to the library s media and magazines can be locked by the backup software running on the host for example Symantec s Backup Exec The library provides no touch screen GUI override for this condition Exiting the host software also locks media access Tip Ifyou are unable to access the library s magazine or media check to see if the host backup software has blocked access to the NEO library NOTE If in a locked status media access can be restored by cycling the library power 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 9 1 Error Recovery Figure 9 1 outlines the recommended steps for error recovery You should follow this chart in all cases Error Recovery Procedures ERPs are listed i
70. at interface for details see Perform a Timed or Free Running Library Diagnostic on page 6 27 To run the Drive Cycle diagnostic follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu as shown in Figure 4 21 on page 4 15 press Drive Cycle The Drive Cycle diagnostic will run until commanded to stop or a hard fault occurs 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 16 Bar Code Cycle Diagnostic The Bar Code Cycle diagnostic tests the accuracy and repeatability of the bar code scanner It performs an initial inventory and records all bar codes present associating them with specific slots The diagnostic then re inventories the library and compares the bar code for each slot to the reference inventory To run the Bar Code Cycle diagnostic follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu as shown in Figure 4 21 on page 4 15 press Bar Code Cycle The diagnostic continues to run until an error occurs or it is halted by the operator Inventory Diagnostic The Inventory diagnostic simply performs an inventory of all installed magazines and updates the cartridge map The drives are not checked To run the Inventory diagnostic follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu as shown in Figure 4 21 on page 4 15 press Inventory Vi
71. ate that the password was incorrect Entering Passwords When you have set User Level passwords or a Service password the NEO 2000E 4000E Library automatically enforces the password access to the appropriate library functions In the example shown in Figure 5 1 above we set the User Level 1 password which controls access to the Mail Slot Thus when a user presses Mail Slot Access from the Default screen the user must then enter the correct Level 1 password and press Validate to access the Mail Slot Figure 5 2 on page 5 8 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 2 NEO 2000E 4000E User Guide Functions for Daily Operations Figure 5 2 Entering a Library Password Setting or Changing the Library Name When there is more than one tape library in your installation it is often useful to assign a name to each library The default library name is NEO Series To set or change the name of a NEO Series tape library 1 From the Default screen press Menu gt Network 2 Then press the down arrow W to access the second page of Network menu items Figure 5 3 Figure 5 3 Accessing the Library Name Option 3 Press the Library Name button 4 Use the keyboard display to enter the desired library name then click OK The library name is displayed in two locations In the NEO touch screen GUI To view it there go to Menu gt View Systems Data gt Network Options Then press the down arrow W
72. ated inside the left door If partitioning was purchased later as an add on it can be activated using either WebTLC Setup gt Feature Key or the library GUI Menu gt Maintenance gt Enter Feature Key NOTE To cancel the partitioning any time before completion click the Setup button To configure partitions on your library 1 Login to WebTLC using Administrator User Level 2 security 2 Click Setup gt Configure Partitions The first Partition 1 configuration screen is displayed Figure 8 8 Partition 1 Configuration Magazines and Drives Configuration Ea z Select number of magazines for partition 1 Select Number of Magazines 1 Magazine _ w This includes all mail slots mail magazines Select number of drives for partition 1 Number of Drives 1Drive v Figure 8 3 Partition 1 Initial Configuration Screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 8 4 NEO 2000E 4000E User Guide Partitioning 3 Because of NEO 2000E partition minimums accept the defaults by clicking Continue The second Partition 1 configuration screen is shown Figure 8 4 Current Partition Settings Partition 1 Configuration Mail Slots and Bridge Drive Configuration continue Reset Figure 8 4 Partition 1 Mail Slot and Bridge Drive Option Screen 4 Using the drop down menus choose the partition options e Add any available Mail Slot or Mail Magazine to the partiti
73. ation on a cartridge label always replace the label Opening the Library s Doors The library module doors Figure 5 5 on page 5 5 have both an electrical release via the GUI touch screen and a manual release We recommend that you always open the doors using the GUI touch screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 4 In an emergency the doors can be manually opened by pushing a stiff wire against the mechanical releases directly behind the front panel GUI Touch Screen e Manual v Release NEO 0155 Figure 5 5 Opening Magazine Doors There are two ways you can open the library s doors via the GUI touch screen e Mail Slot Access e Magazine Access Magazines CAUTION Always keep a loaded magazine level Tilting the magazine can result in the tapes falling out When removing a magazine pull it straight out without twisting or pulling sideways Also do not hold a magazine by the handle only place your other hand under the center of the magazine for added support 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 5 There are two media magazines in the NEO 2000E library and four magazines in the NEO 4000E library Each magazine holds up to 15 LTO cartrid
74. automatically and immediately taken offline Once the action is completed the library automatically goes back online The Move Media command in the Library s touch screen GUI provides the means to move cartridges from one location to another inside the library without physically touching them 1 At the Default screen press Move Media Figure 4 10 ee a Move O Access Access t Qrerland NEO 4000 Figure 4 10 NEO 4000E Default screen NOTE If a User Level 2 password is enabled the validate password screen is displayed Enter the correct password and press Validate 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 7 NEO 2000E 4000E User Guide Using the Touch Screen GUI 2 Ifthe library is partitioned you are prompted to select the partition for the move operation Figure 4 11 P1 P2 etc then press OK Figure 4 11 Select Partition for the Move Operation 4000E 3 Use the Move Media dialog box Figure 4 12 to select the Source and Destination Press Here e First Press Here I Next SS Figure 4 12 Move Media Dialog Box NOTE You can cancel the move operation at any time by pressing the Back button which returns you to the Default screen If a slot number is grayed out that slot is not available Clear your entry and enter a different slot number a Touch the Source input box to activate it b Select the Source Element Type Drive Slot Mail Slot
75. ave operation was unknown Unexpected state after SCSI init 7024 C G After successfully completing a Scsilnitcommand cmd the current state of the save operation was unknown Drive Fan stalled 8002 C D G The fan in the drive hot swap shoe is either not installed or has stalled Drive load did not complete 8003 C D G The drive failed to successfully load a tape Invalid drive was installed 8004 F One or more installed drives are of a type either unknown or not supported in the current library personality LTO unmask drive failed 8005 F The LTO drive unmask operation failed LTO mask drive failed 8006 The LTO drive mask operation failed LTO unload drive in load retry 8007 The LTO drive failed to unload a cartridge during a failed load retry operation Is Drive Unloaded Failed 8008 F The LTO drive failed to return status when being polled for unloaded state Invalid Cleaning Media 8010 Invalid cleaning media Orphan cartridge recovery failed 9001 C D G The master module could not successfully return an orphan cartridge to a slot location Master pass through opto failed 9003 C D G The master module opto sensor was not detected during the power up pass through module inventory SMX send error A001 C G An attempt to place a message on a task s exchange generated a kernel error SMX receive error A002 C G An attempt to receive a message from a task s exchange generated a kernel error Comm free list empty A003 C G An attempt to acquire a
76. bel is located inside the left door If partitioning was purchased later as an add on it can be activated using either WebTLC Setup gt Feature Key or the library GUI Menu gt Maintenance gt Enter Feature Key NOTE To cancel the partitioning any time before completion click the Setup button 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 7 NEO 2000E 4000E User Guide Partitioning To configure partitions on your NEO 4000E library 1 Login to WebTLC using Administrator User Level 2 security 2 Click Setup gt Partition Configuration The first Partition 1 configuration screen is displayed Figure 8 7 Partition 1 Configuration Magazines and Drives Configuration 1 Magazine 1 Drive x Figure 8 7 First Partition Configuration Screen 3 Using the drop down menus enter the options for Partition 1 e Select 1 or more magazines e Select 1 or more drives 4 Click Continue The second Partition 1 configuration screen is displayed Figure 8 8 Current Partition Settings Partition 1 Configuration Mail Slots and Bridge Drive Configuration oo 1s Figure 8 8 Second Partition Configuration Screen 5 Using the drop down menus choose the remaining Partition 1 options e Add any available Mail Slot or Mail Magazine to the partition e Select the drive that will be the partition bridge to the host network 10400200 003 05 2010 2003 2008 10 Overland Storage
77. ble Fibre Channel settings 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 3 6 NEO 2000E 4000E User Guide Basic Configuration 1 At the Default GUI screen press Menu gt SCSI FC SAS NOTE If a Service password is enabled the validate password screen is displayed Enter the correct password and press Validate 2 At the FC edit screen Figure 3 11 press Set Values for the tape drive you are changing Figure 3 11 FC Initial Screen Edit Options 3 At the Set Values edit screen Figure 3 12 make all the necessary changes by pressing the appropriate buttons and entering the new data Press the down arrow key W to access the second screen Figure 3 12 Edit FC Drive Configuration Set Values Screen 4 Press Save A dialog box appears stating the configuration is being updated and then you are automatically returned to the FC edit screen 5 Press Back twice to return to the Default GUI screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 3 7 Table 3 1 describes the editable options for NEO Series Fibre Channel drives Table 3 1 NEO Series Library Fibre Channel Editable Drive Options Option Drive n Configuration FC drives installed Description Press Set Values to display additional screens of editable data for Fibre Channel drives Port O Control Specifies the method for setting the ALPA The settings are Disable Soft Address and Hard Address When
78. buttons e Configuration e Cartridges loaded Pressing the appropriate button displays a detailed status screen Figure 4 6 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 4 NEO 2000E 4000E User Guide Mail Slot Access Library Initializatiqn Figure 4 6 Status Screen Examples Using the Touch Screen GUI Drive State Media type Cartridge Removal Prevented Ready for Access Drive Error Port 0 Enable Directory Registration Cleaning Protected Pressing the Mail Slot Access button displays the Mail Slot Access screen This screen lets you gain Mail Slot or Mail Magazine access without taking the library offline It can be password protected using User Level 1 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 5 NEO 2000E The left door is automatically unlatched when this screen is accessed The screen icon shows the slot unlocked Figure 4 7 Left side door is open wah Mai sict 1 Back Figure 4 7 NEO 2000E Mail Slot Access Screen Closing the library door relocks the Mail Slot and returns you to the Default screen The Mail Slot is inventoried NEO 4000E Initially accessing the Mail Slot Access on the NEO 4000E screen causes no physical change to the library When you press either Mail Slot button the left door is automatically unlatched along with that particular Mail Slot Figure 4 8 Pressing the other button unlocks the second M
79. changes If you need to add or remove a large number of tape cartridges it is usually easier to stop the library and open the media magazines 10400200 003 05 2010 1 2 3 4 CAUTION To prevent unnecessary stress on the magazine keep the magazine level and straight as it is removed Do not twist or pull toward any side Press Magazine Access This takes the library offline Wait for the robotics to come to a stop Press either a specific magazine button or unlock Both All NOTE If you click Both AIl and the doors are in different partitions you receive this message stating that accessing different partitions will cause the partitions to go off line Press OK to continue or press Cancel to cancel the operation Open the media access doors Unload a magazine a Holding your thumb against the library chassis pull slightly with your fingers to release the magazine pressure catch b Gently pull the magazine straight out of the library with one hand underneath to help support it c Add or remove the media d Slide the magazine all the way back into the library Repeat Step 4 for any additional magazines Close the doors The doors automatically relock the library is inventoried and it then comes back online To update the library and return to the Default screen press Back IMPORTANT If using the magazine for storage be sure to adequately secure and package the magazine to protect the media during transi
80. cirostatie Decharge IMMORMIGNON msssssmeerion an E E E v Chapter 1 Introduction OVONIOW utiionai armata aiaa AA A A A A A ANARA 1 1 Font Panel NaCO osuen AA N NN 1 2 LIDKGRY NIEA CES sansin a E EE NA E EEES 1 2 brary Robotica Conio ws cciitevetssabeaseesssucnenaoneds avers enter estes a aaa a aaa a senile 1 3 VirtUal Interface APCHITECTUIS ceccessscscssesccsssccsesccsssccsesceasscsaesceasscsasscsesacsecacsesscsesauscsanscsensesansecacsesansess 1 3 TADE DIVES seca ses eecadepavsstdcertoscatiesdatese Cheaendrwataveviata tse stidedane eorex subset ae avesee east ac havea teretsaentest eet 1 3 LIDTORY MOG OZIN SS sirr n a E E A a wlanandaelatets 1 4 Mail SOTS sirinim earr EE EE E AE E ae 1 5 POW OST SU DISS erem are iE EE EAEE AEE AEE EEE EEEE 1 5 LIB KORY REIC GRAS iisa ea n a i e e a a E A tietek2 1 6 RODONC S aineinaan A e ENA ER SS aA A Ales 1 7 MUIIEMOGUIGEIBEGINY SVSTEIMS oriona an cdusashuve SUN RAA NNA 1 8 Chapter 2 Installation and Setup First Things First AcCtIVaTS YOUR WOON sesoses ionen nina a aE NENNEN aS 2 1 NEO 2000E or 4Q00E RACK INSTGIGMOMN siisii aa AAA AAAA 2 2 Applying Power to a NEO LOI ccccsccccssscsssscsssscsssscssssceccsceecsneccscescsssesssecsaesceaesceaescsacscsaesceecaceesaceesansess 2 2 Chapter 3 Basic Configuration Changing the SCSI ID SSMINGS anena nTa E a nates 3 1 Setting UP Reserved Slots sccsscsssssssssecessscssssececsncececesccsacsescessnecesenensesensnsnessesencacsesssceacecaasensesss
81. ck Execute the Move then click Confirm During the move operation updates are displayed every five seconds After the move is completed a final status message is displayed The cartridge move operation was completed successfully 6 To view the results of the move operation click the Status button 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 12 Setup Button NOTE Web Level 2 security is required to access the WebTLC Setup screens The Setup button lets you configure these nonvolatile library options q n N nfiguration Dis al hle titions requires a Foar Key EEN separately WebTLC Configuration Menu To access the WebTLC Configuration menu 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed Figure 6 15 on page 6 13 The library configuration options and settings sessed to the E and settings available through the touch screen GUI when you go to Menu NOTE The second item Partition Configuration changes based on whether a Feature Key has baan entered and the apiu configuration status see Figure 6 15 Figu ret and F Figure 6 17 on page 6 14 Figure 6 15 Configuration Menu Partitioning Not Configured 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 13 NEO 2000E 4000E User Guide Using WebTLC Remote Access Figure 6 16 Partial Configuration Menu Partitioning Feature Key Entered Figure 6 17 Partial Configuration M
82. command The options are Disabled or Enabled Select Disabled for the standard method that uses the DVCID CDB field Select Enabled to use the vendor specific field in the Element Descriptor Default Disabled 2003 2008 10 Overland Storage Inc Table 6 5 WebTLC SCSI Configuration Options Continued Component Description Post Recovered Enable or disable the reporting of TapeAlert informational exception Errors conditions with a Recovered Error sense key when the Method of Reporting Information Exceptions MRIE field is set to a value of Ox3 in Mode Page 1Ch or if the TapeAlert Mode option is set to Rec Error cnd Default Disabled TapeAlert Mode Specifies conditions for logging and reporting the following TapeAlert data options e Logging Disabled inhibits the logging feature e No Exceptions Information exceptions are not reported e Generate Unit Attention Reports information exceptions with a Unit Attention sense key and an ASC ASCQ of 5D 00 e Conditionally Generate Recovered Error if Post Recovered Errors is enabled reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 5D 00 e Unconditionally Generate Recovered Error Unconditionally reports information exceptions with a Recovered Error sense key and an ASC ASCQ of 5D 00 e Generate No Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 Report on Unsolicited Request Sens
83. cssecsecssessessecscessens 6 24 troubleshooting 10400200 003 05 2010 2003 10 Overland Storage Inc IX 4
84. ctronic mail and the accessing ad retrieval of information from remote sources A system component that originates an I O command over an I O bus or network An initiator issues the commands a target receives them An initiator normally runs on a host computer It may be either a software driver or a hardware plug in card often called a Host Bus Adapter HBA A software initiator uses one of the computer s Ethernet ports for its physical connection whereas the HBA will have its own dedicated port 2003 10 Overland Storage Inc GL 4 IQN iSCSI iSNS Server LAN LED LTO 10400200 003 05 2010 Software initiators are readily available for most host operating systems Hardware initiators are not widely used although they may be useful in very high performance applications or if 10 Gigabit Ethernet support is required Short for Internet Protocol IP specifies the format of packets and the addressing scheme Short for iSCSI Qualified Name A name format used in the iSCSI protocol Initiators and targets have IP addresses just like any other network entity They are also identified using an iSCSI name called the iSCSI Qualified Name IQN The IQN should be unique world wide It is made up of a number of components specifying the date identifying the vendor in reverse format and then uniquely identifying the initiator or target An example of an IQN is igqn 2001 04 com example storage diskarray sn 123456789 Si
85. ctual bar code Library Status Shows general information about the library and its firmware See Library Status Information for more information Drive Status Displays a summary of key drive information for each drive Summary See Drive Status Summary Table for more information 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 8 NEO 2000E 4000E User Guide Using WebTLC Remote Access Library Status Information The Library Status table shown on the Status page includes the current library state Figure 6 9 Library Status Library Status Idle Figure 6 9 Current Library Status Table Drive Status Summary Table Figure 6 10 shows the Drive Status Summary table on the Status page Drive 1 Status Summary 50 01 10 A0 01 33 DE 66 Tape Format LTO 5 ADI Bridge Enabled Figure 6 10 Drive Status Table NOTE The information displayed in the Drive Status Table varies with the type of drive installed in the library Full Drive Status To get a complete status on a drive in the library 1 Log into WebTLC and click Status At the bottom of the Status screen you will see the Full Drive Status button Click Full Drive Status From the Select Drive drop down list select a drive number then click Select Drive 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 9 NEO 2000E 4000E User Guide Using WebTLC Remote Access The Full Drive Status table for the selected
86. d drive to be reused to save configuration time Default 00 00 00 00 00 00 00 00 World Wide Node Name Custom WW Node Name Select Default or Custom to set the World Wide Node Name WWNN The Default setting uses the factory configured WWNN while Custom allows you to create a unique name for the drive Default Default Create a unique World Wide Node Name for Port O To use this option World Wide Node Name must be set to Custom Used to allow the WWNN from a removed or replaced drive to be reused to save configuration time Default 00 00 00 00 00 00 00 00 Topology Specifies the topology used by the Fibre Channel ports The four options are Use Loop Allow Point to Point Use Point to Point Allow Loop Force Loop or Force Point to Point Default Use Loop Allow Point to Point Speed Sets the link speed in gigabits per second used by the Fibre Feature Key Configuration 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 10400200 003 05 2010 Channel ports The options are Auto 1 Gb sec 2 Gb sec 4 Gb sec or 8 Gb sec depending on drive types installed In Auto mode the drive negotiates the speed with the host Default Auto 2 Click Feature Key then click Confirm The Feature Key Configuration screen is displayed Figure 6 24 Feature Key Configuration Key Figure 6 24 Entering the Feature Key for Partitioning 2003 2008 10 Overland Storage Inc
87. duct Documentation NEO E Series product documentation and additional literature are available online at http www overlandstorage com Overland Technical Support For help configuring and using your NEO E Series library search for help at http support overlandstorage com kb Our Overland Storage Technical Support staff is also available to assist you by phone at 1 877 654 3429 Toll free and active only in the U S and Canada 1 858 571 5555 x5 Worldwide Normal business hours are from 6 A M through 5 P M Pacific time excluding Overland holidays At all other times we will respond to technical support calls within four hours Technical support for our European customers is available from our United Kingdom office at 44 0 118 9898050 9 00 A M to 5 00 P M GMT Monday through Friday You can e mail our technical support staff at techsupport overlandstorage com 10400200 003 05 2010 2003 10 Overland Storage Inc iii Downloading Firmware Updates The latest release of the firmware for the NEO 2000E and NEO 4000E libraries can be obtained from the Overland Storage FTP site 1 Point your browser to ftp ftp overlandstorage com firmware Neo_Series NeoE 2 Download and install the latest firmware file For more assistance search for help at http support overlandstorage com kb Documentation Conventions This User Guide employs several typographical conventions to help explain how to us
88. e Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 only in response to an unsolicited Request Sense command Default Logging Disabled Drive Configuration NOTE There are no configuration settings for SAS drives To view or modify the drive configuration settings in WebTLC 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 2 Click Drive Configuration The Configure a Tape Drive screen is displayed Figure 6 21 Configure a Tape Drive Drive Number Select the Drive to be Configured Figure 6 21 Drive Number Configuration Screen 3 From the Drive Number drop down list select the drive you wish to configure 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 21 4 Click Select the Drive to be Configured e Ifthe drive to be configured is a SCSI drive the screen shown in Figure 6 22 is displayed From the SCSI ID drop down list select the SCSI ID number then click Submit Drive 1 Configuration Figure 6 22 SCSI ID Drive Configuration Screen e Ifthe drive to be configured is a Fibre Channel drive the screen shown in Figure 6 23 is displayed Enter the configuration information for each field then click Submit Drive 1 Configuration Port 0 Control SoftAddress v PortOHardLoopID 1 v World Wide Port 0 Name Default v Custom WW Port 0 Name 00 00 00 00 00 00 00 00 World Wide Node Name Default v Custom W
89. e your NEO 2000E or NEO 4000E library Convention Description amp Usage Words in boldface indicate items to select such as menu items or command buttons This type of format details the keys you press simultaneously In this example hold down the Ctrl and Alt keys and press the r key A Note indicates neutral or positive information that emphasizes or supplements important points of the main text A note supplies information that may apply only in special cases for example memory limitations or details that apply to specific program versions IMPORTANT An Important note is a type of note that provides information essential to the completion of a task or that can impact the product and its function A CAUTION A Caution contains information that the user needs to know to avoid damaging or permanently deleting data or causing physical damage to the hardware or system A WARNING A Warning contains information concerning personal safety Failure to follow directions in the warning could result in bodily harm or death ADVERTISSEMENT Un avertissement comme celui ci contient des informations relatives la s curit personnelle Ignorer les instructions dans l avertissement peut entra ner des l sions corporelles ou la mort Menu Flow Words in bold font with a greater than sign between them indicate the Indicator gt flow of actions to accomplish a task For example Setup gt Passwords gt User indicates
90. e 3 4 Bus ID Edit Screen 5 At the Confirm dialog box Figure 3 5 press either OK to accept or Cancel to discard Press OK to save new option NOTE Option change is effective immediately after saving Press Cancel to skip saving the new option Figure 3 5 Bus ID Confirmation Dialog Box NOTE If you entered an ID number that is already assigned within the NEO library you are prompted to accept or cancel the duplication Numbers outside the library are not checked such as Bus ID 7 for the Host Bus Adapter HBA The newly selected SCSI ID flashes for a few seconds while the drive is being updated then stops indicating that the operation is complete 6 Repeat Steps 2 5 for the other drives 7 Press Back twice to return to the default screen Setting Up Reserved Slots Use this option to remove up to 15 tape cartridge slots from storage use This is necessary if one or more tape cartridge slot is being dedicated as a cleaning slot or if your software license limits you to a number of slots less than the total available in your NEO library 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 3 3 How Reserved Slots Are Numbered Standard tape cartridge slots are numbered from the front of the magazine to the rear see Figure 3 6 on page 3 4 and Figure 3 7 on page 3 5 If you reserve one slot it becomes Reserved Slot 1 in the last slot of the magazine Additional reserved slots continue in this rear
91. e SysteMS ccccceseseeseeseeeeeseeeees 1 8 mail slot mode cc cc ceecessceseesecesceseeeeeeees 6 18 reseryed slots cececeeseescssesseseesecseeseeeeeseees 6 17 10400200 003 05 2010 2003 10 Overland Storage Inc N Network button ccccccccccsseeeseeseeseesensensesenees 4 28 network management system NMS event notifications 0 0 cesses 6 24 Network Options button cccccceeseeeeees 4 11 notification registration SOLID sik ri EE ES 6 24 testing e mail notifications 6 25 O Online Offline button sesesessseeessesesersereee 4 3 Overland technical support PR iii 4 9 P partitioning CONFISULING oo ceeceseescescescescsscesesecseseeeeaeees 8 1 drive used for bridging cccceeees 6 18 enable key displayed ccccccseeseeseeees 4 12 QTV AD MAG serere eit cots es ssadeaeceeeaeedd 6 19 Feature Key configuration 0008 6 19 viewing current configuration 8 10 passwords create OF CHANGE ccc cccsscesscescessceseesseees 4 29 dasa DIN sacre 4 30 CNCCLING cccccecsccsecssessecsscesecescecesceeeesseseeens 5 2 for library ACCESS ccccecesssseesesecssessereeaeees 5 1 validating oo ceecceeeccescesscescessessceseeceseseeeseenees 5 2 for Web T LG acetate eae 6 4 power applying to library module 08 2 2 auto pOWeY On Se 6 18 powering GOWN 2 cceeecssessecssessecseesscesecsseeseensees 5 11 power on NOULS
92. e detected If disabled new drives can be explicitly installed using the GUI Choose from either Enabled or Disabled Default Enabled 2003 2008 10 Overland Storage Inc 6 17 Table 6 4 WebTLC Library Configuration Options Continued Library Option Mail Slot Mode Description Select the Mail Slot configuration of the left magazines For multi module systems the mail slots in the master and each slave module can be individually configured Disabled mail slots are enabled as data cartridge slots Only left magazines can be configured for mail slots NOTE If the library is partitioned the Mail Slot setup is handled by the partition wizard See Chapter 8 Partitioning NEO 2000E Default Single Mail Slot Enabled NEO 4000E Default Both Single Mail Slots Enabled Drive and Slot Numbering Determine if the drives and slots are numbered starting at either one or zero Default One Based Bar Code Label Size Choose the number of characters from the bar code labels actually used by the library The range is 1 8 characters Default 8 Chars Bar Code Label Alignment Specify Left Aligned or Right Aligned bar code label alignment If there are more characters in the bar code than configured as the maximum number only the specified number of characters are reported as read from either the left or right end of the bar code based on this setting Default Left Align Bar Code Label Check Digi
93. e module number containing the task that is returning a command response failed Invalid L drive number to convert 701B C G Attempt to send a command to a drive but the logical drive number is out of range Invalid P drive number to convert 701C C G Attempt to send a command to a drive but the physical drive number is out of range Invalid mod number to convert 701D C G Attempt to send a command to a drive in a remote module but the module number is out of range Unknown drive type 701E C G Attempt to show detailed drive status of a drive whose type is unknown The SCSI response was not 701F C G The command response from the SCSI task in a expected remote module was unexpected The Flash response was not 7020 C G The command response from the Flash task in a expected remote module was unexpected SCSI response not matched toa 7021 C G A command response was received from a SCSI known command task but the original command opcode could not be determined Unexpected state after 7022 C G After successfully completing a NonVolConfigPut NonVolConfig cmd 10400200 003 05 2010 command the current state of the save operation was unknown 2003 2008 10 Overland Storage Inc 9 8 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Unexpected state after SCSI mode 7023 C G After successfully completing a cmd ScsiUpdateModeParameters command the current state of the s
94. eady or Not Ready Default Not Ready Report Element Type Determine the method to report the type of library elements installed using the Read Element Status command The options are Disabled or Enabled Select Disabled for the standard method that uses the DVCID CDB field Select Enabled to use the vendor specific field in the Element Descriptor Default Disabled Report Binary Device ID for Fibre Channel Drives Enable or disable the reporting of the World Wide Node Name in the Device ID field of the Read Element Status Data Transfer Element Descriptor When disabled this option returns the ASCII descriptor Vendor ID Product ID Serial Number Default Disabled 2003 2008 10 Overland Storage Inc 4 26 For FC configured systems mTouch FC Option Button to Edit Drive 1 Configuration Set Values Drive 2 Configuration Set Values Drive 3 Configuration Set Values Drive 4 Configuration Set Values ss Library SCSI Bus ID v Eea Figure 4 30 FC Initial Edit Options Screen Pressing Set Values opens a new screen that lets you set the values for the options shown in Table 4 5 Table 4 5 NEO Library FC Editable Drive Options Definition Port n Control Option and Default Description Specifies the method for setting the ALPA The settings are Disable Soft Address and Hard Address When Hard Address is selected the Port n ID button is enabled to select a valid Loop ID
95. eceeesecsceeeseeseeseseeeseees 4 1 calibrating touch sereen ccceeseseteeeees 4 9 contrast AGJUSTING cc cceeeeeeeeeeeeeeeees 4 9 LCD contrast adjustment 0 0 4 22 10400200 003 05 2010 2003 10 Overland Storage Inc Magazine ACCESS cccccccecesssseesesscsseseeteessees 4 7 Mail Slot ACCESS ccccceseceeeseteescseeseseeeens 4 5 OVOLVICW oc eccceccccccscescesesseesceececeseeeesecseeseeseeaeens 4 1 POWER sei sieecesccstviecatietrethnsctireeerin ceeeeenes 5 11 scrolling up and down arrowS 06 4 1 Status button ccc cccccccccssescsscscseeesseeeesees 4 4 technical support logo ceeeceseeeeees 4 9 touch screen contrast setting 4 9 H hardware specifications ccccceccesseseseeeeees A 1 HBA oromni E ERE 3 2 host bus adapter ccccccscssessecsscsssesscessesseeseeees 3 2 host lock Out cccccececesccessceeecssseesseeeseeens 5 11 9 1 humidity specifications ccccccccsescsseecseeeeees A 3 l installation applying power to library module 2 2 bar code labels cccccccscesscessesseeeseseeeseesees 5 4 interfaces AVAIUADI Ss crciesseiiscdsecseehisdisiceseerteeseddheistnedoass 1 2 internal light activation ccceceeseeeeeeeteeeees 4 2 inventory CiaAQNOStiC cccccecsccsecsseesecsseeteceeees 4 17 IP address of library 4 12 6 3 ISCSI GEOI protocol eee ceccseseeseeeeeees 1 3 L LCD contrast adjustment ccccccceseeeeeees 4 22 library auto p
96. elected Menu gt Set User Defaults Default Enabled Modifying the SCSI FC SAS Options In the Edit Options area press SCSI FC SAS to set or modify the SCSI FC or SAS settings for the Library See Figure 4 29 and Table 4 4 on page 4 25 for the editable options For FC configurations also refer to Figure 4 30 and Table 4 5 on page 4 27 for additional FC options Use the or W arrows to move between screens NOTE The options displayed vary based on the type of drives installed in the library Because SAS drives have no customer adjustable settings they are grayed out r Touch SCSI Option Button to Edit Drive 1 Bus ID 1 Drive 2 Bus ID 2 i Prevent Allow Mail Slot Access Command Inhibits Init Element Status No Inventory Product Identification NEO Series v BA Figure 4 29 SCSI FC SAS Edit Options Initial Screen SCSI 2000E NOTE The current library SCSI FC or SAS settings can be viewed in a read only format when you go to Menu gt SCSI FC SAS Options 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 24 Table 4 4 shows the editable SCSI SAS FC options available 10400200 003 05 2010 Table 4 4 NEO Library SCSI FC SAS Editable Options Option Drive n Bus ID SCSI configuration only Description Set the SCSI addresses of the drives The default addresses are Drive 1 ID1 Drive 2 ID2 Drive 3 ID3 Drive 4 ID 4 For an illustration of the tape drive and con
97. en you can access the options functions informational screens and screen contrast adjustments of the NEO Series library You can also initiate a controlled library shutdown Tapping the logo area turns on the internal light for 30 seconds Default GUI Screen Options The Default GUI screen Figure 4 3 on page 4 2 consists of ten buttons surrounding a logo splash screen The buttons provide the primary links to the other key functions Table 4 1 Qerland NEO 2000 Figure 4 3 Default screen NEO 2000E 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 2 Table 4 1 Options Available from the Default screen Virtual Button Result Menu Shows the Menu screen Online Offline Switches the library between online and offline Status Displays the Library Status screen Power Starts a controlled power down Mail Slot Access Takes you to the Mail Slot Access screen Magazine Access Shows the Magazine Access screen Move Media Takes you to the Move Media screen O Logo Displays the Technical Support screen Up amp Down Arrows Adjusts the contrast of the screen Accessing the Menu Screen When you press Menu from the Default screen the Menu screen is displayed Figure 4 4 The Menu screen provides access to most of the library s functions View System Data Utilities Edit Options Library Options SCSI FC SAS Options Maintenance Librar
98. ensssneneaces 3 3 How Reserved Slots Are Numbered esesssesesesessssssssesesenessnstsesenestnsssnstsetnessnsesestsetnsssnstsestnessnsesesesesss 3 4 Comiguing Fibre CHOMNEL DIVE erennere n E ANAE 3 6 Setting Up Remote Configuration With WEDTLC uu cccccsccesesseseessseseesessescssescsecscsesecseescseseeseeessesseeeseesees 3 8 Contiguring E Mail COMMUNICATIONS naana devi ain Hest adbinen Aimee neh nie aed adeseeiele 3 9 SMF Senen EMA CONIUGI serranon rE EO A 3 9 Chapter 4 Using the Touch Screen GUI DE E E E E A T I I E Beata aidan E 4 DETQUIPSCRO CI A dal cisnciden ssvsscea ie EEE T 4 2 Default GUI Screen OPTIONS ascscisesccocissesecszssssssivtesepsssveiai ope oteaiavaascasiasiaaasssdasardacivis statipvoisaies exeasatasiaiecataereve 4 2 ACCESSING THE MENUSCIO E inaa usareuders A N ENEE S E S ENE 4 3 10400200 003 05 2010 2003 10 Overland Storage Inc vi Setting the Library to Online or OMNE sccccccceavecsareceosecscveceavessavectavesscvevaceassccevecsasadeavacsdeiceeva cedvavecedeened 4 3 VIEWING Library STATUS INFOMMOTIOMN eases erin E T A 4 4 MAI SIO ACCESS pisna e E a E e a ee E N ee a R aaan 4 5 MaIgOZNE ACCESS oa a E E AE E E E E O TEE 4 6 MOVING MOGIG iiaeaa ata a en BAe MO abate ates 4 7 Contacting Technical SUDPOM swiss saesscensesenteethiastateteadavaabagen aid aA aan aad 4 9 Adjusting the Contrast of the GUI SCrEONS oc ccsecccssssssescsscsccscsceccscecssescsscsccacscescaceecsssccaneccacsccanacsesess 4 9 MENU Screen ODT
99. enu Partitioning Configured 2 Click one of the configuration buttons on the menu to open a configuration subpage to view or change parameters IMPORTANT Some changes automatically cause the library to reboot If any other changes are made that specify that they are not effective until the library is rebooted you must reboot the library manually Use the Reboot Library button at the bottom of the Functions page NOTE If you have not disabled the Offline Confirmation prompt it will appear the first time you access any of the configuration options under Setup Click OK to continue Library Configuration To configure the library settings 1 Log into WebTLC and click Setup The WebTLC Configuration menu is displayed 2 Click Library Config The Library Configuration menu is displayed Figure 6 18 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 14 NEO 2000E 4000E User Guide Using WebTLC Remote Access Random Disabled Both Single Mail Slots Enabled _One Based v 8 Chars v Left Align x Disabled v Submit Figure 6 18 Library Configuration Menu No Partitions If partitioned some items are not shown or not available Figure 6 19 Disabled v ga Implicit Enabled x Partition configuration x LeftAlign v Retries Enabled Disabled Figure 6 19 Library Configuration Menu Partitioned 3 Change the library settings as necessary When satisf
100. erations You can modify library configuration settings using the GUI touch screen on the front of the library or via the web based configuration utility WebTLC For a complete description of the touch screen GUI operations see Chapter 4 Using the Touch Screen GUI For information on using the web based configuration utility see Chapter 6 Using WebTLC Remote Access Changing the SCSI ID Settings Based on your SCSI bus configuration it may be necessary to change the SCSI IDs of your drives 1 From the Default screen Figure 3 1 on page 3 2 press Menu 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 3 1 NEO 2000E 4000E User Guide Basic Configuration Figure 3 1 NEO 4000E Default screen 2 In the Edit Options area Figure 3 2 press SCSI FC SAS Figure 3 2 NEO Series Menu Screen NOTE If a Service password is enabled the validate password screen is displayed Enter the correct password and press Validate 3 At the SCSI screen Figure 3 3 press the virtual button to the right of the tape drive you are changing Figure 3 3 SCSI Initial Edit Screen 4 At the Bus ID edit screen Figure 3 4 on page 3 3 press one of the SCSI ID number buttons for the new ID and press Save NOTE Bus ID number 7 is usually reserved for the Host Bus Adapter HBA 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 3 2 NEO 2000E 4000E User Guide Basic Configuration Figur
101. esaactcnads E E E E E E E E dh doccteal i astvessine 5 1 Setting Passwords for Access to library FUNCTIONS seseseonsoneneoit atnan n RS 5 1 VI P NOTS a E A AN 5 2 Entenng POSSWONGS arro nea E de ot dere caeri header ei eden be dtornctoes 5 2 Setting of Changing Me Library NAME gt sss scitiedssecsevideedenevesedeasraed eheasan nian aianieea ules 5 3 Handling the Tape Cartridge MGIC ccccscscesecssssccsstesssscsssscecssescsscsesscsesssacssscsssacsesecetseceesneacsneees 5 4 Bar COGS ILODEIS osscar A O AN AAA OOO EEN 5 4 HO Camide MSGI TOS ite cise dideesies Heisieh taewsantadeds ci A 5 4 Opening the Ubrany s DOO secsess cd adedesdazetectesdaitacaeak Gavctes a A AAAA 5 4 NETE OTAS E A A E E E EE E 5 5 Using the NEO library Mail Slot sccisssscescucscnscussecaatecesasensadecaveaisnd casbccveuasucaspedsucianiaacaasessgpevensaca E 5 6 NEO 2000E Mail Slot Adding or Removing Cartridges ss ssssesssssssesssssssesrssestssessesissesresesresesresesseseese 5 7 NEO 4000E Mail Slot Adding or Removing Cartridges eesesessssesesesessssesesesesessssesesesessesesesesessesesesese 5 7 Using Magazines Tor Bulk EXCHANGES esnin E E E 5 8 Moving Media Using the GUI ccsecssecscscsscsccsccecscsesscscsssccsssscsessesscnsssccesssnsessesessuesssuscesnscesccesscceeseneess 5 9 PowemngDownihe IDON ciistsh hehe niece E A NONA 5 11 HOST LOCKOUT E EE EA A TE E EEE EE 5 11 Chapter 6 Using WebTLC Remote Access MOGUCOM saci cessscisstaccascecdsoasesaucastezs
102. eseeesseseseeeesseseeeeeees A 3 IP address of library s es 6 3 VUDVATION eceescscececssscsesescesssscscseececsscseeeeeecaeas A 4 library controller card uo eee 1 7 Status button cca ioiaxcntdhinduedmnud 4 4 library diagnostics 6 27 status LED states s s s 1 2 library trace wosesssssssssssssssssssessececeeeeceeeeeeeeies 6 30 status via WebTLC cscssessctsctstesneeeen 6 7 Move MOMa saietiicccceanpemnnn raid Pn navigation DAL oo eceeccecesesseseeeeseceeseeeeaeees 6 5 Notification Registration option 6 24 T passwords 00 cececccccssessecssecsecssessecsecssecsscseeaeens 6 4 tape cartridges reboot LIDBAKY Asstvccciies ction 6 29 adding OF removing vecssssssssssssssessssssssssssseee 5 7 requirements soovsnneeeeeseannnseceesesnnansscetonnnnansaee 6 1 E TA SCSI configuration s ssesseseeeeesrerersesee 6 19 Setup button oo ccccccccccccsscecsscscsseesseeeees 6 13 CLEANING eiiean neient 7 1 P ccsesarescecacessocssssssce et 18 ee sates 1 3 SUAGUS e e ieee tier ae eer ee 6 7 technical SUPPOYt ccceeeeeceseeeeeeees PR iii 4 9 eee r o g 7 ae ane am bratr DE aE schesin 420 eb Level 2 access ccccccccscssseenees temperature specifications A 3 topology Fibre Channel ports ccee 6 28 touch SCrEEMs civic aireta enn a 4 1 calibrating ooo eee eeeeteeeeseeteteeeeeeeceeeseeeeeees 4 18 Contrast setting oo ccccccccessecsecsseesecsseeseees 4 9 OVOL VICW AS 4 1 trap AAAVESSES cccceccssessecse
103. et port WebTLC hosts a dedicated protected web site that can be accessed by a web browser using the IP address assigned to the NEO 2000E 4000E tape library Access to WebTLC is available either from a PC connected to your network or via the World Wide Web using the default HTTP port 80 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 3 8 The NEO 2000E and NEO 4000E libraries come preconfigured with the Dynamic Host Configuration Protocol DHCP To remotely access the unit for additional configuration open your browser using that address assigned to the library This automatically launches the WebTLC utility For details on setting up remote access to your NEO Series library see WebTLC IP Address Configuration on page 6 2 Configuring E Mail Communications Before options that send e mails can be used the network settings must be configured and a SMTP Server address entered SMTP Server E Mail Configuration 1 a PF wo DS 10400200 003 05 2010 From a computer connected to the same network as the NEO library open a browser and connect to the WebTLC IP address At the Login screen enter the default password 2 and click Login In the Navigation Bar at the top click Setup Click Notifications then click Confirm at the Offline message In the E Mail Addresses section Figure 3 13 enter the server and e mail data for your network E mail Addresses Enter the e mail server address as a
104. ewing the Error Log The View Error Log diagnostic does not perform any physical actions This non volatile error log is displayed showing all the faults posted by the library since SRAM was last initialized To view the error log follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu Figure 4 21 on page 4 15 press View Error Log The most recent error log entries are displayed Figure 4 24 Most Recent Error Log Entries 10 Power On Hours FSC 8001 5 Power On Hours FSC 3032 2 Power On Hours FSC 5011 Back Figure 4 24 Library Error Log The error log lists the Fault Symptom Codes FSCs for each error To identify the FSCs of interest refer to Fault Symptom Codes on page 9 3 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 17 Calibrating the Touch Screen Touch screen input devices are separate from the display screens that they overlay As a result there is no built in relationship between the coordinates of a spot on the display screen and the coordinates sensed when someone touches directly over that spot The software for the touch screen interface must learn which spots on the touch sensor overlay which spots on the screen This is called touch screen calibration The library s touch screen should be calibrated any time the touch screen is not responding easily or when the touch screen is serviced or the controller replaced To calibrate the
105. exit error FOO5 C G Internal flash task error Incompatible image FOO6 The uploaded firmware image is not compatible with the library hardware possibly an older firmware version Buffer allocation failed F402 F The flash task could not allocate a buffer area to hold the firmware image to be uploaded If an error message appears that is not included in Table 9 2 write down the fault code number and follow the recovery procedure If the same error occurs again call your authorized service provider 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 9 10 N NEO E Series Specifications A Hardware Specifications NOTE Refer to the current NEO Series data sheets for capacity and performance numbers Specification NEO 2000E NEO 4000E Host SCSI Interface LVD SE LVD SE Number of Drives 1 2 1 4 Number of Cartridges 30 LTO 60 LTO Maximum Transfer Rate Varies by Configuration see web site Varies by Configuration see web site Mount Time into Drive lt 15 seconds lt 15 seconds Dismount Time from Drive lt 15 secondst lt 15 secondst Mean Time Before Failure MTBF gt 250 000 hourst gt 250 000 hourst Mean Cycles Between Failures MCBF 4 000 000 cartridge cycles 4 000 000 cartridge cycles Design Life 7 yrs 30 duty cycle 7 yrs 30 duty cycle Minimum Time To Repair MTTR lt 10 min most FRU s lt 10 min most F
106. for Network Time Protocol A protocol for synchronizing the system clocks of computers over a packet switched network Abbreviation of Non Volatile Random Access Memory a type of memory that retains its contents when power is turned off 2003 10 Overland Storage Inc GL 7 OCP Port Name Portal Preferred Path PTP RETMA RMU Round Robin Router 10400200 003 05 2010 Short for Operator Control Panel The OCP touch screen is a 2 5 x 1 25 6 4cm x 3 2cm pressure sensitive blue and light gray screen that provides an easy way to directly communicate with the unit It provides text and graphic messages and through the use of virtual buttons and sliders allows users to make changes to current settings This is an eight byte hexadecimal number uniquely identifying a single host HBA port It incorporates the World Wide Name and two additional bytes that are used to specify the format and indicate the port number A target s IP address together with its TCP port number The preferred path is the default path When the path selection policy is set to Failover Failback the preferred path is always used if it is available If the preferred path fails I O switches to another path If it is later restored I O switches back to the preferred path Short for Point to Point PTP is the common mode of attachment to a single host PTP is sometimes used to attach to a Fibre Channel switch for SAN connectivity Short for
107. formation Download a Full Binary Trace File With this option you can download a full library trace file in binary format to your computer To download a full library trace file 1 Loginto WebTLC and click History 2 Click the Library Trace File link A Save As window appears letting you select a network destination for the download 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 30 7 Cleaning Library Tape Drives CAUTION Perform a Clean Drive option ONLY when the library displays a message informing you that a drive needs cleaning Because a cleaning cartridge is abrasive excessive cleaning can shorten the life of a drive Most backup software now manages the automatic cleaning of library tape drives as a normal part of operations It is recommended to use that process if available If it doesn t exist the NEO Series library has options to either manually or automatically clean a tape drive IMPORTANT The Maintenance option is designed for use by Overland Authorized Service Technicians With the exception of Clean Drive it is not recommended for access by end users There are two ways to manage the cleaning of the installed tape drives e Manually e Atthe GUI press Menu gt Maintenance gt Clean Drive e In WebTLC select Functions gt Perform a Drive Cleaning Operation e Automatically enable Auto Clean Mode e From the GUI it is located under Menu gt Library Options e From WebTLC
108. g into the WebTLC e Web Level 1 User access View Status and History screens only e Web Level 2 Administrator access View configure and move media set or change the user level password and use all WebTLC functions To change the WebTLC passwords 1 From the NEO 2000E 4000E touch screen GUI go to Menu gt Network 2 Press the down arrow W once The Web Level 1 and FTP Login and Web Level 2 Login options are shown 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 4 Press a login option to edit the desired WebTLC password 4 At the Web Level Login screen enter the new password To confirm the new password press Re Enter Login The Re enter Login field appears Enter the new password again then press OK Press Save then OK to confirm The WebTLC password change becomes effective when you reboot the library Refer to Reconfigure Library on page 6 29 for details WebILC Navigation A IMPORTANT Do not use the browser s Back button to return to a previous screen Always use the navigation buttons to ensure the dynamic data is refreshed and displayed correctly Each WebTLC page consists of two frames a navigational frame on the top that contains the navigational buttons shown in Figure 6 6 and a lower data frame which displays the options available under the WebTLC function selected i E T T eG EE Qin LOGOUT a Buttons NEO Series amp Library Name
109. ges The magazines are removed through the front as shown in Figure 5 6 E NEO 4000E Left Magazines with Mail Slots Right Magazines Figure 5 6 NEO Media Magazines Using the NEO Library Mail Slot The NEO libraries feature Mail Slots that allow you to import or export cartridges without interrupting library operation Each Mail Slot Figure 5 7 holds one cartridge and is located at the front of the left magazines The left magazines can be configured as mail slots refer to Mail Slot Mode in Table 4 3 Editable Library Options on page 4 22 for more information Mail Slot Pivoted Open Mail Slot Pivoted Open _ P Tape To g Be Inserted Tape To gl if Be Inserted Figure 5 7 Mail Slot Locations 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 6 Insert tape cartridges so that the bar code labels are facing outward and the tape hub is toward the left Handle and store tape cartridges in a clean dust free environment NEO 2000E Mail Slot Adding or Removing Cartridges Follow these steps to add or remove tape cartridges using the NEO 2000E Mail Slot 1 At the Default screen press Mail Slot Access NOTE If a User password is enabled the validate password screen is displayed Enter the correct password and pres
110. ied with the changes click Submit The library reboots Wait for POST to complete 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 15 4 If WebTLC is configured to obtain an IP address from a DHCP server note the new IP address by pressing Menu gt Library Info then log in to WebTLC again Table 6 4 below describes the library configuration options available Table 6 4 WebTLC Library Configuration Options Library Option Description Library Mode Set the operating mode to Random or one of these sequential modes e Sequential Drv 1 e Sequential Drv 2 if installed e Sequential Drv 3 if installed NEO 4000E only e Sequential Drv 4 if installed NEO 4000E only e Sequential Split if two or more drives installed Sequential Modes use only one magazine per drive Random is the normal operating mode that gives complete control of the library to the host software Sequential Mode is locally controlled Begin by using the GUI Move Media command to load the first cartridge of the sequence into the drive When the host unloads the cartridge from the drive it is returned to the slot and the next cartridge is loaded in magazine numerical order This continues until all of the cartridges have been loaded an empty slot is encountered or the GUI is used to unload a tape from the drive In Sequential Split mode magazines and drives are paired as follows NEO 2000E Left Magazine Drive 1 Right Magazine
111. ify the time to run the diagnostic The Time to Run options you can select are e 1 minute the default e 5 minutes e 10 minutes e 30 minutes e 1 hour e 2 hours e 5 hours e No Time Limit 4 Click Start the Diagnostic e When a timed diagnostic is finished running you receive the following message The Cartridge Drive Cycle diagnostic has successfully run to completion e For a free running diagnostic it will continue until you click the Stop the Diagnostic button that is displayed Library Flash Operation Firmware Updates The Library Flash Operation provides a way to update a library s firmware from either the remote Overland FTP site or locally 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 27 To install the latest library firmware update on your NEO 2000E or NEO 4000E library 1 Access WebTLC then click Functions The Library Flash Operation dialog box is displayed Figure 6 28 Library Flash Operation Flash Operation Flash Library from Remote File v Figure 6 28 Updating Library Firmware in WebTLC 2 From the Flash Operation drop down menu select whether to update the library s firmware from a remote file or a local file e The remote option Flash Library from Remote File accesses Overland Storage s FTP site where the library and drive firmware are located e The local option Flash Library from Local File accesses the NEO s internal file storage area The upgrade
112. ilable 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 8 3 Reserved Slots CAUTION Reserved slots must be configured before configuring any of the partitions See Automatically Running a Cleaning Cartridge on page 7 3 for details Reserved slots are taken from the last magazine and set aside for cleaning tapes or as a slot reduction method to meet host software requirements These slots are not part of any partition but are accessible by all partitions If all magazines are used in the partitions the slot count of the last partition is reduced by number of reserved slots NOTE Use care when setting up reserved slots ina NEO 2000E or a NEO 4000E with 3 1 1 2 1 2 1 1 or 1 1 4 1 partition configurations since the final partition consists of just a single magazine and only has 15 slots in the partition Drive Assignments IMPORTANT At least two drives must be installed in the library system to enable partitioning Any drives or magazines that are NOT included in a partition are no longer accessible by the library while it is partitioned Each partition must have at least one of the library drives assigned to it As such the maximum number of partitions is equal to the total number of drives in a library NEO 2000E Partition Setup A IMPORTANT A Partitioning Feature Key must be entered before starting this process If partitioning was purchased with the library the key has already been entered and a label is loc
113. imed or Free Running Library Diagnostic Library Flash Operation Firmware Updates Drive Flash Operation Firmware Updates Reboot Library Reconfigure Library History Button Display a Library Trace Log Download a Full Binary Trace File Chapter 7 Cleaning Library Tape Drives Manually Running a Cleaning Cartridge Running a Cleaning Cartridge from the Mail Slot Running a Cleaning Cartridge from a Data Cartridge Slot Running a Cleaning Cartridge from the Cleaning Cartridge Slot Automatically Running a Cleaning Cartridge Replacing a Cleaning Cartridge in a Reserved Slot Chapter 8 Partitioning Overview Slot Options for Partitions Drive Assignments NEO 2000E Partition Setup NEO 4000E Partition Setup Displaying or Deleting Partitioning Chapter 9 Troubleshooting Introduction Platform Problems Host Lock Out Error Recovery Error Recovery Procedures Fault Symptom Codes 10400200 003 05 2010 2003 10 Overland Storage Inc viii NEO 2000E 4000E User Guide Appendix A NEO E Series Specifications HGFAWOrE S DECITICOMIOMIS scisicssasasces sesstpsevsassvasicvsasusevsasavaadssaradesdea da aavsseaweatapicvaastieviavtasdeadeasaivens Bana A 1 Environmental SPECIFICATIONS cceeccsscssesseccescseseessesscsecsecsseecescseeseessesecseseesecescssesesseesesesseseseecascaesaseeses A 2 SCION E A A asinic iin ational agai uaa anagem onitnsiau denied A 2 EIECTIOMGGNENIC EMISSIONS sasaaa aaneen EA AEEA NRN A A ET AEA A 2
114. inates or services SCSI commands A SCSI device is identified by a unique SCSI address SCSI devices can act as initiators or targets ASCSI port is an opening at the back of a router that provides connection between the SCSI adapter and SCSI bus 2003 10 Overland Storage Inc GL 9 Session SMS SMTP SSL When an initiator wants to establish a connection with a target it establishes what is known as an iSCSI session A session consists of one or more TCP IP connections between an initiator and a target Sessions are normally established or re established automatically when the host computer starts up although they also can be established and broken manually Short for Short Message Service Is a means of sending short text messages to a mobile phone Short for Simple Mail Transfer Protocol A TCP IP protocol used for sending and receiving email Short for Secure Sockets Layer A protocol for managing the security of a message sent on the Internet Storage Area Network Tape Cartridge Tape Drive Target TCP IP Telco 10400200 003 05 2010 See SAN A magnetically coated strip of plastic in a plastic housing on which data can be encoded Storing data on tapes is considerably cheaper than storing data on disks Tapes also have large storage capacities ranging from a few hundred kilobytes to several gigabytes They are generally used for long term storage and backup or for transporting large amounts of data
115. ine Type 3057 F Unsupported magazine type detected Magazine Type Change Not 3058 F Unsupported magazine type detected Handled Drive Type Not Supported 3059 Unsupported drive type detected Diag Fetch Drive not loaded 305b No cartridge present for a fetch Diag Time out waiting for drive 305d F Fetch time out waiting for drive unload empty ready Invalid bin number 305f F Invalid bin number detected in diagnostics Zone Sequence Error 3060 C G Eject command time out Drive O Eject Failed 3074 C G Eject command time out 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 9 5 Table 9 2 Fault Symptom Codes Continued Message FSC ERP Drive 1 Eject Fail 3075 C D G Eject command time out Drive 2 Eject Fail 3076 C D G Eject command time out Drive 3 Eject Fail 3077 C D G Eject command time out Diag get drive O status failed 3078 C D G Failed to get drive status communication error Diag get drive 1 status failed 3079 C D G Failed to get drive status communication error Diag get drive 2 status failed 307a C D G Failed to get drive status communication error Diag get drive 3 status failed 307b C D G Failed to get drive status communication error UnSupported Drive For Requested 3084 F Unsupported drive type Operation No Retry On Fetch Stow 308F F The loader retried an operation and retries were disabled Picker Jammed 3100 C G
116. ingle microprocessor and associated logic devices to control all robotics operations and manage overall library functions The library s interface is accomplished by bridging through one of the drives as LUN 1 WebTLC is a function built into the library controller card that enables you to remotely monitor and control the NEO tape library from any terminal in a local network or the Internet For details see Chapter 6 Using WebTLC Remote Access The Library Controller card is installed in a card cage at the rear of the library which also contains the V I A options NOTE The Library Controller card must always be installed in the right most slot in the card cage On the NEO 4000E it must be installed in the right most slot of the upper card cage the lower card cage connections do not support the card Robotics The library module robotics consists of a cartridge shuttle motor hardware motor drives and other support electronics Figure 1 9 on page 1 7 Motor Track Coupler L pinni 7 E O e We J 6 Shuttle De Assembly NEO 0150 Track Assembly Figure 1 9 Top View of Shuttle and Track Assemblies 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 7 These robotics are capable of picking and placing tapes throughout a 180 degree arc that consists of the tape drives tape cartridge m
117. ion at each end of a SCSI bus The terminator is composed of a set of resisters or possibly other components The function of a terminator is to provide a pull up for open collector drivers on the bus and also impedance matching to prevent signal reflections at the ends of the cable SCSI buses require that a terminator be placed on the SCSI connector on the last SCSI peripheral Data errors may occur in a SCSI bus that is not terminated TOE TCP Offload Engine Topology UDP Short for TCP Offload Engine TOE is a technology used in network interface cards to offload processing of the entire TCP IP stack to the network controller It is primarily used with high speed network interfaces such as gigabit Ethernet and 10 gigabit Ethernet where processing overhead of the network stack becomes significant Logical layout of the parts of a computer system or network and their interconnections There are two types of topology physical and logical The physical topology of a network refers to the configuration of cables computers and other peripherals Logical topology is the method used to pass the information between workstations Short for User Datagram Protocol A communications protocol for sending messages between computers in a network that uses the Internet Protocol IP UDP is an alternative to the Transmission Control Protocol but unlike TCP does not guarantee reliability or ordering of data packets USB Universal Serial Bus
118. it is located under Setup gt Library Config NOTE The Auto Clean Mode requires a minimum of one reserved slot for storing the cleaning tape Manually Running a Cleaning Cartridge A cleaning cartridge can be installed and run from one of three locations Mail Slot This location has the advantage of not needing to use a data cartridge slot or to reserve a cleaning cartridge slot Data Cartridge Slot This location requires inserting a cleaning cartridge into a data cartridge slot and then removing it after cleaning 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 7 1 Reserved Slot This location requires reserving a Data Cartridge Slot for exclusive use as a cleaning cartridge slot The advantage with this method is that the cleaning cartridge is stored in the library and is always available for use It only needs to be handled when the cartridge needs to be replaced Also by having multiple cleaning cartridges in several slots the Auto Clean option will check each on until it finds an unexpired tape or comes to the end or empty slot See Setting up Reserved Slots on page 3 5 for more information NOTE When pressing the Source or Cleaning locations you can repeatedly press the Element Type button to cycle through all the available choices You can also use the decimal keypad to enter the choice number directly into the field Running a Cleaning Cartridge from the Mail Slot To run a cleaning cartridge from the
119. ition number then click Continue Specify the source of the cleaning tape and the destination drive e From the Source of Cleaning Tape drop down list select the slot where the cleaning tape is located e From the Drive s to Clean drop down list select the drive to be cleaned 6 Click Execute the Clean then click Confirm When the cleaning cycle is finished the library returns the cleaning cartridge back to its original slot 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 26 Perform a Timed or Free Running Library Diagnostic The Library Diagnostic tests the library s operational mechanisms to make sure they are running and operating properly Two library diagnostic tests are available e Cartridge Cycle Randomly fetches cartridges from slots and stows them in different slots e Drive Cycle Randomly fetches cartridges from slots and inserts them into a drive After running both of the library diagnostics the library performs an inventory to update the library s cartridge map To run a library diagnostic 1 Access WebTLC then click Functions The Library Diagnostic dialog box is displayed Figure 6 27 Perform a Timed or Free Running Library Diagnostic Diagnostic to Run Cartridge Cycle v Time to Run 1 minute v Start the Diagnostic Figure 6 27 Library Diagnostic Dialog Box 2 From the drop down menu select which diagnostic to run Cartridge Cycle or Drive Cycle 3 Spec
120. loading s sesessssesesesssseserisesrsesresesesese 6 30 local IP address of library cccceeeeeeees 4 12 LTO cartridge MeEd18 cc cecccesesseseseeeseeeeeees 5 4 M magazine ACCESS oe ccseesccsscessessceseeesceseeeeecseeeseesees 4 7 mail slot Cleaning cartridge oo cecccccceesesseeseeseeees 7 2 multi module systeMs cccceeeeseeees 6 18 NEO 20008 s sorrencs 5 7 NEO 40008 E nesca 5 7 Mail Slot Access SCYECN ccccceseseseseesereeeeeees 4 5 Mail Slot mode iach aiieen ches eee 4 22 Maintenance Menu ccccceceesseteeseeeeeeeeens 4 18 media magazines CAPACITIES kerseenn Ena n aa RS 5 6 NUMDEYLING oeann a RAN 5 6 status WebTLO eeseesssesesesseerseeserere 6 7 menu flow INdICALOL ee ccee cece cseeeeteeeeseeeees PR iv Menu screen Cartridge Map button 4 12 Library Dutton ccc ccccccesseescesceeeseseeees 4 19 Library Info button 4 12 Library Options button cece 4 10 Maintenance Menu ceccceeseereeeeteees 4 13 Network button ssesssseseeseseseeessesesesrsrereeee 4 28 Network Options button 0 0 4 11 SCSI FC SAS button ccceecenees 4 24 SCSI FC SAS Options button 4 11 module Configuration ccccccccccsecseseceeteeeenees 4 23 Move Media via WebTLUC eonna n 6 11 moving a tape cartridge inside the library ececeeeeeeeeees 4 7 5 9 with no partitioning cc eeeeeeeseeeeeteeee 6 11 With partitioning ccccceeeseeseeeceeees 6 12 multi modul
121. ly when the last cartridge has been loaded Default Normal Auto Clean Mode Select either Enabled or Disabled from the drop down list to activate this feature A cleaning cartridge must be in a reserved slot for this feature to function Default Disabled Reserved Slots NOTE If the library is to be partitioned the reserved slots must be configured before partitioning You can reserve up to 15 slots The slots are reserved from the last available slot forward and are numbered with Cling prefix Cleaning on the Status page physical inventory display The reserved slots can be used to either store cleaning cartridges or reduce the number of active slots to meet host software requirements since they are not visible to the host NOTE Reserved cleaning slots are allocated from the last magazine of the master module or a standalone module If reserved cleaning slots are configured for a partitioned library they are available from any partition Cartridges can be transferred between partitions using a reserved cleaning slot as an intermediary Reserved slots do not appear in the WebTLC Logical Status view Moves must be done manually using either the GUI or WebTLC Default O Unload Mode Choose from either Implicit no Unload command or Explicit separate Unload command to drive to match the host application Default Implicit Auto Install a Drive Permits automatic installation of new drives as they ar
122. n detail in Table 9 1 on page 9 3 Fault symptom codes are listed in Table 9 2 on page 9 3 along with their related ERPs Troubleshooting and Error Recovery Error Fault Malfunction NO PLATFORM ERROR YES cycling the power Retry Does it work now YES Is unit configuration OK YES Is Fault Symptom Code Displayed YES GENERAL DRIVE ERROR Does on screen steps fix it Does process in table fix it NO Call Overland Technical Support r gt DONE a For a CARTRIDGE ERROR an FSC may or may not be shown If the cartridge won t YES YES eject normal operation is impossible Call Overland Technical Support Figure 9 1 Troubleshooting Flow Chart 10400200 003 05 2010 2003 2008 10 Overland Storage Inc NE O 0049 9 2 Error Recovery Procedures Table 9 1 lists ERPs for errors reported on the touch screen GUI of the library This list includes only those procedures that can be safely performed by an end user Table 9 1 Error Recovery Procedures ERP Code Procedure Description C Cycle power to the library using the Power option on the GUI touch screen Wait 30 seconds to power on again Turn off power to the library and inspect connectors and cables Invalid operation Select parameters correctly and try again Call Technical Support Fault Symptom Codes
123. name xyz com or as an IP address www XXxx yyy zzz Enter e mail addresses as ASCII strings myname mydomain com Server address E mail addr 1 E mail addr 2 E mail addr 3 E mail addr 4 Return address webtlc neo Figure 3 13 E Mail Addresses Notification Setup Screen a Enter the Server Address b Enter up to four E Mail Addresses to receive e mail event messages c Change the default Return Address webtlc neo for the event messages to a real e mail address NOTE The webtilc neo address is placeholder and not meant to be used Click Submit at the bottom of the screen you may have to scroll down The information is updated immediately Click Logout next to the Navigation Bar 2003 2008 10 Overland Storage Inc 3 9 N 4 Using the Touch Screen GUI The touch screen Graphical User Interface GUI on the front of the NEO 2000E and NEO 4000E library Figure 4 1 provides an easy way to directly communicate with the library Touch Screen GUI NEO 0155 Power Status LED Figure 4 1 Touch Screen GUI Locations By gently pressing the virtual buttons you can select menus and options to view or change library settings NOTE Refer to Chapter 6 Using WebTLC Remote Access for ways to communicate with and configure the library from a web browser You may find that the touch screen GUI needs to be c
124. nce these IQNs are rather unwieldy initiators and targets also use short user friendly names sometimes called alias names or just aliases Short for Internet SCSI iSCSI is an IP based storage networking standard for linking data storage facilities developed by the Internet Engineering Task Force IETF By carrying SCSI commands over IP networks iSCSI is used to facilitate data transfers over intranets and to manage storage over long distances The iSCSI protocol is among the key technologies expected to help bring about rapid development of the storage area network SAN market by increasing the capabilities and performance of storage data transmission Because of the ubiquity of IP networks iSCSI can be used to transmit data over local area networks LANs wide area networks WANs or the Internet and can enable location independent data storage and retrieval Short for Internet Storage Name Service Server A protocol enabling the automatic discovery configuration and management of iSCSI devices on a TCP IP network Short for Local Area Network A network connecting computers in a relatively small area such as a building Short for Light Emitting Diode An LED is a type of diode that emits light when current passes through it Visible LEDs are used as indicator lights on electronic devices Short for Linear Tape Open a technology that was developed jointly by HP IBM and Certance Seagate as an open standards It is ideally sui
125. nected to your network or via the World Wide Web using the default HTTP port 80 NOTE If connecting a computer directly to the unit to access the WebTLC site use either a auto MDIX port or crossover Ethernet cable plugged into the Ethernet port at the rear of the unit The WebTLC default login page uses Java based encrypted HTTP authentication that encrypts the password sent to the unit The WebTLC firmware uses standard HTML based pages that are served to a web browser The password used to log in determines the level of access permitted NOTE Physical options such as tape removal can only be accessed using the library s touch screen GUI WebILC System Requirements The WebTLC interface uses interactive buttons to access different web pages for configuring the library In order to use WebTLC you must have the following available e 10 100 BaseT Ethernet network e NEO 2000E 4000E IP address Default Obtain IP Address From a DHCP Server e Host computer with Ethernet port e Internet Explorer 3 0 or higher Firefox 1 0 or higher or Netscape 3 0 or higher browser with Java and FTP configured 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 1 WebILC IP Address Configuration To set up WebTLC for remote access you need to set up the IP addressing through the library s touch screen GUI To set up IP addressing 1 Press Menu gt Network The initial Network configuration dialog box appears Figu
126. nector locations see Figure 1 3 Figure 1 4 and Figure 1 5 in Chapter 1 starting on page 1 3 Drive n Configuration FC configuration only Press Set Values to display additional screens of editable data for Fibre Channel drives See Table 4 5 NEO Library FC Editable Drive Options for details Mail Slot Access Specify if a host Prevent Allow Medium Removal command inhibits or allows an operator access to the mail slot magazine Default Prevent Allow Command Inhibits Init Element Status Specifies the library s response to the Initialize Element Status command The possible settings are No Inventory Force Inventory and Force Label Scan Default No Inventory Product Identification Specifies the response of the library s robotics to the Product ID field of the SCSI Inquiry command The choices are NEO Series LXB or a custom ID Vendor Unique The ID must be exactly 16 characters long so blanks are appended to the end of a shorter ID Default NEO Series 6 spaces Vendor Identification Specifies the response of the library s robotics to the Vendor ID field of the Inquiry command The choices are OVERLAND or a custom ID Vendor Unique The ID must be exactly 8 characters long so blanks are appended to the end of a shorter ID Default OVERLAND Post Recovered Errors Enable or disable the reporting of TapeAlert informational exception conditions with a Recovered
127. nitialization If enabled you must press the Online button on the Default screen to bring it online Default Disabled Auto Power up An Installed Drive After Enable or disable whether a tape drive automatically powers up after being replaced if it is not turned on manually There is a Time out short two second delay before the automatic power up occurs Default Enabled Unload Mode Select either an implicit or explicit tape unload mode for a Move Media command from the host If Implicit is selected the library unloads a tape drive before attempting to move a cartridge from that drive If Explicit is chosen the host must issue an Unload command to a tape drive before each Move Medium command Default Implicit Total Reserved Slots Reserve up to 15 Data slots that are located in the last magazine The slots are reserved from the last enabled slot to the end of the magazine The reserved slots can be used to store cleaning cartridges and are labeled Cling n on the Status screens Default Auto Clean Mode Enable or disable the automatic cleaning cycle driven by tape drive requests NOTE To use this option you must have reserved one or more slots for a cleaning cartridge using the Total Reserved Slots option Default Disabled Drive and Slot Numbering 10400200 003 05 2010 Specify whether elements in the library use either zero based or one based numbering This only affects the touch
128. nown command task but the original command opcode could not be determined Flash response not matched toa 7006 D G A command response was received from the Flash known command task but the original command opcode could not be determined Drive index on Update Status 7007 C D G An Update Drive Status message was received from message was invalid a module but the drive index was out of range The Drive response was not 7008 C D G A command response was received from a Drive expected task to which a command had not been sent The opcode fora WORD message 7009 C D G A WORD sized message was received but the was unknown message opcode could not be identified The opcode for a DWORD 700A C D G A DWORD sized message was received but the message was unknown message opcode could not be identified The button causing library to go 700B C D G A command to take the library offline was offline was unknown completed successfully but the GUI button that initiated the action could not be identified Destination Xchg was Null 700C C G Attempting to send a command to a task but the argument exchange pointer was NULL Sending of a cmd failed 700D C G An attempt to place a command on a task exchange failed Deactivating a drive that is not 7O0E C G The Control task is indicating that a request to attached 10400200 003 05 2010 deactivate a drive failed because the drive is not attached 2003 2008 10 Overland Storage Inc 9 7 Table 9 2 Fa
129. ntial area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 10400200 003 05 2010 2003 2008 10 Overland Storage Inc A 5 N Master Glossary amp Acronym List 1000BASE T Address ADI ATA Auto Balance Back end 10400200 003 05 2010 NOTE This is a general Overland Storage glossary and acronym list Not all items may be found in this document or be used by this product 1000BASE T also known as IEEE 802 3ab is a standard for gigabit Ethernet over copper wiring It requires at a minimum Category 5 cable the same as 1OOBASE TX but Category 5e Category 5 enhanced and Category 6 cable may also be used and are often recommended 1000BASE T requires all four pairs to be present and is far less tolerant of poorly installed wiring than 1OOBASE TX An address is a data structure or logical convention used to identify a unique entity such as a particular process or network device Short for Automation Drive Interface Media changer automation devices use a private communication link for monitoring and controlling removable medium devices drives The standard specifies a protocol for transporting commands data and status between automation devices and the drives Short for Advanced Technology Attachment A standard interface for connecting storage devices to a PC A feature that automatically balances preferred paths evenly among all
130. of bin swaps while running To run the Cartridge Cycle diagnostic follow these steps 1 From the Default screen press Menu gt Diagnostics 2 From the Diagnostics menu as shown in Figure 4 21 on page 4 15 press Cartridge Cycle The screen is displayed Figure 4 22 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 15 NEO 2000E 4000E User Guide Using the Touch Screen GUI Cartridge Cycle diagnostic Press the Start button to begin test View Cartridge Map Start Bn MailSlot Figure 4 22 Starting the Cartridge Cycle Diagnostic 3 Press Start The screen now indicates that the cartridge cycle diagnostic test is running Figure 4 23 The diagnostic reports the total number of bin swaps while running This diagnostic will continue to run until commanded to stop or a fault is detected Cartridge Cycle diagnostic Testis running View Cartridge Map Stop Reset Count oon Figure 4 23 Running the Cartridge Cycle Diagnostic 4 When satisfied with the diagnostic press Stop You receive the message Test has been stopped Drive Cycle Diagnostic The Drive Cycle diagnostic also moves cartridges randomly between bins but inserts a drive stow or fetch operation after every 12th cartridge stow to a magazine Accumulated slot cycles and drive cycles are reported to the touch screen display Progress is also reported to the WebTLC display if the diagnostic was initiated from th
131. ology which transports SCSI commands over Fibre Channel networks e Serial Attached SCSI SAS a point to point serial protocol that replaces parallel SCSI bus technology multidrop and uses the standard SCSI command set It has no termination issues supports up to 16 384 devices using expanders and eliminates clock skew 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 2 Library Robotics Control The library robotics control is provided through the path bridge of a tape drive s Automation Drive Interface ADI The host manages the library using Logical Unit Number LUN 1 of the bridging drive s target ID As a result the library has the same target ID as the host bridge drive Virtual Interface Architecture Virtual Interface Architecture V I A provides you with the ability to change or add highly integrated interface options to the NEO Series library offering tremendous flexibility and investment protection V I A is your gateway for customizing your NEO Series library modules to provide seamless integration to your storage network backup needs Options currently available include e Fibre Channel Option FCO a SCSI to Fibre bridge used when integrating SCSI tape drives into a fibre SAN e Router Card used to allow interconnectivity between modules of a multi module system e Gigabit Ethernet Option GEO provides Gigabit Ethernet technology that transforms the library into a high speed net
132. on Custom Product Identification Specifies the response to the Product ID field of the SCSI INQUIRY command The choices are NEO Series LXB or a custom ID Vendor Unique The custom product ID is entered in the second field The ID must be exactly 16 characters long so spaces are appended to the end of a shorter ID Default NEO Series Device Capability Page Length Choose between Short 14 bytes and Long 18 bytes lengths of the Mode Sense Select Device Capabilities Page SCSI page 1Fh to accommodate different SCSI device implementations Default Short 14 bytes Init ialize Element Status Specifies the library s response to the SCSI Initialize Element Status command The possible settings are No Inventory Force Inventory and Force Label Scan No Inventory option sends the inventory data currently stored in the controller memory Default No Inventory Element Base Choose the element numbering option Zero based numbering starts the first element in each region at O while One based numbering starts each element at 1 and increments This allows an application to show inventories in the user s preferred view Default One Based SCSI Transport Element Reports either a Single or Multiple transport element Default Single 10400200 003 05 2010 Report Element Type Determines the method to report the type of library elements installed LTO drives using the SCSI Read Element Status
133. on e Select the drive that will be the partition bridge to the host network 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 5 NEO 2000E 4000E User Guide Partitioning 5 Click Continue The first Partition 2 configuration screen is displayed Figure 8 5 Current Partition Settings Partition 2 Configuration Magazines and Drives Configuration continue Reset Figure 8 5 Partition 2 Initial Configuration Screen 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 8 6 NEO 2000E 4000E User Guide Partitioning 6 Because of NEO 2000E minimums click Continue to accept the defaults The second Partition 2 Configuration screen is shown Figure 8 6 on page 8 7 Current Partition Settings Partition 2 Configuration Mail Slots and Bridge Drive Configuration Figure 8 6 Second Partition 2 Configuration Screen 7 Using the drop down menus e Add any available Mail Slot or Mail Magazine to Partition 2 e Select the drive that will be the partition bridge to the host network 8 Click Submit The NEO 2000E automatically reboots IMPORTANT To change partition settings you must disable partitions first to clear all old data before entering new partition data NEO 4000E Partition Setup IMPORTANT A Partitioning Feature Key must be entered before starting this process If partitioning was purchased with the library the key has already been entered and a la
134. onfigure and move media set or change the user level password and use all WebTLC functions default 2 To change the WebTLC passwords 1 At the GUI press Menu gt Network 2 Press the down arrow W once The Web Level options are shown 3 Press Web Level 2 Login 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 30 NEO 2000E 4000E User Guide Using the Touch Screen GUI 4 At the Web Level 2 Login screen Figure 4 33 on page 4 31 enter the new password in the Enter Login field Use Alpha Numeric and Shift Up Down to select the appropriate keyboard Figure 4 33 GUI Screens for Setting WebTLC Level 2 Passwords 5 Press Edit Re enter Login and retype the password in the Re enter Login field 6 Press OK 7 Press Save then OK to confirm 8 From the Menu screen press Maintenance gt Reboot Library The WebTLC password change becomes effective after the library reboots 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 4 31 5 Functions for Daily Operations Introduction This chapter covers some of the operations and configuration changes to the NEO Series libraries that occur during everyday use The library provides several configuration options to support a variety of applications and platforms The settings for each of the available options are stored in non volatile memory in the library For most applications you do not have to change the factory
135. onfigure buttons are available only on this screen History Button Gives you access to view or download library trace All Levels logs Logout Disconnects from WebTLC and resets the security level All Levels to off WebTLC Usage General Steps To change the WebTLC settings follow these general steps 1 Click the appropriate navigation button to display the item to be configured CAUTION Clicking a button may cause the library to go offline possibly interrupting host requests Once you exit the menu item the library automatically goes back online 2 Ifthe Library to go Offline message screen is displayed do the following a If desired check one or both of the following options e Ifyou no longer want this message prompt to appear check the first option Check to discontinue this prompt e Ifyou want the function to be executed even if the library is busy check the second option Check to execute the operation This is not recommended while the host software is active b To continue click Confirm or click Cancel to terminate the process 3 Follow the onscreen instructions In most cases when you are done click Submit If necessary click a button on the main page to access a subpage of options 4 To go back to the main menu page click the same navigational button again 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 6 NEO 2000E 4000E User Guide Using WebTLC Remote Access Stat
136. op operations and is connected to one or more NL_Ports via a Fibre Channel Arbitrated Loop An FL_Port becomes a shared entry point for public NL_Port devices to a Fibre Channel fabric FL_Ports are intermediate ports in virtual point to point links between end ports that do not reside on the same loop for example NL_Port to FL_Port to F_Port to N_Port through a single Fibre Channel fabric switch See Back end Also known as GigE or GbE this Ethernet standard uses a one Gigahertz 1000 Hz clock rate to move data Short for Host Bus Adapter An HBA is an I O adapter that sits between the host computer s bus and the Fibre Channel loop and manages the transfer of information between the two channels In order to minimize the impact on host processor performance the HBA performs many low level interface functions automatically or with minimal processor involvement The action of components being removed and replaced while the unit is running with power to either the component or a device still connected to the unit Not all components are hot swappable Please read installation and maintenance instructions carefully Short for Integrated Drive Electronics A standard interface for connecting storage devices to a PC A configurable import export slot or magazine to provide a means of exchanging tape media while the unit is still operating A global network of networks used to exchange information using the TCP IP protocol It allows for ele
137. or W arrows to shift between multiple option screens No modifications can be made on these screens Refer to Editing the Library Options on page 4 19 for information on changing these settings Viewing SCSI FC SAS Options NOTE The options displayed vary based on the type of drives installed in the library Because SAS drives have no customer adjustable settings they are grayed out You can use the SCSI FC SAS Options button to provide read only access to the SCSI SAS or Fibre Channel drive settings To view the drive settings go to Menu gt SCSI FC SAS Options Figure 4 16 View SCSI Options Drive 1 Bus ID 1 Drive 2 Bus ID 2 Drive 3 Bus ID 3 Drive 4 Bus ID 4 Mail Slot Access ce aven now v p Figure 4 16 View SCSI FC SAS Options Initial Screen SCSI 4000E Use the Al or W arrows to move between screens For libraries with Fibre Channel pressing the View Values field for a particular drive displays a second set of data screens No modifications can be made on these screens Refer to Modifying the SCSI FC SAS Options on page 4 24 for information on changing these settings Viewing Network Options The Network Options button in the View System Data area provides read only access to the network settings To view the library s network settings press Menu gt Network Options Figure 4 17 The network options consists of three screens of information showing 11 options View
138. ove a power supply from its bay on the NEO 4000E The two power supplies on the NEO 4000E provide redundancy for mission critical operations and avoid power interruption to the library Both power supplies share the load under normal operating conditions However if one of the power supplies fails the other will assume the full load Library PCI Cards The libraries contain a rear access card cage Figure 1 7 and Figure 1 8 on page 1 7 with a Compact PCI backplane This backplane contains the plug in connectors for the library s Library Controller card and Virtual Interface Architecture V I A cards e Gigabit Ethernet Option GEOi e Internal Router used for multi module systems only e Fibre Channel Option FCO i it H is wel pml NEO 0203 NEO 2000E Figure 1 7 NEO 2000E Library Controller Card and PCI Slots 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 6 fais Lg Winey e M p ii Sy V I A Slots i ll mim HEI g Zz NEO 4000E T E kalo j A Figure 1 8 NEO 4000E Library Controller Card and PCI Slots The Library Controller card contains a s
139. ower ON MOE ccececccceesseeseesseees 4 24 DUTON iiin 4 19 diagnostics WebTLO uu cece 6 27 doors Opening 0 0 ccecccssesscescessesscetseseseseeees 5 4 drive numbering 0 0 eeecscesseeseesseeeeesseees 4 20 Ethernet address ccccccccseeseceseeteceeees 4 12 firmware revision 00 0 cceceseeeeseesceseseeeeeees 4 12 firmware updating ossessi 6 28 Tanlo Dutton sensosanneranniuianersronnos 4 12 interfaces available cccccccceeseeeeneeeees 1 2 IP address Current ccccccceeeesceeeees 4 12 module configuration cccccccececeeees 4 23 Options Dutton ccc cesesseesceecreeeees 4 10 partitioning enable key cccceeeeees 4 12 power applying to module cc0 2 2 powering GOWN ececececsceeseesecesceteceseeeeees 5 11 power on NOULS c cs cececscceseesscescessceseeseeees 4 12 tig 61010 6101 See Erne ee oe ee RERS 6 29 remains offline after power up 4 20 FODOUICS x oere ereere Mex nile enc 1 7 Slot numbering cccceeeesesseeseeseeseesseees 4 20 IX 2 status LED 00 cccccceceeectecreeeceteeeeeeeeees 1 2 Status tabli nananana 6 9 Library Controller card s s s 1 6 Library Mode random eisioes istesen 4 21 6 16 sequential oo ees csccsecsseetectseeteeteees 4 21 6 16 library name setting or Changing cccccccccseseeseeeeteees 5 3 VIEWIN 4 soi excns eicavie hat deeekes lee eenerenndetenceeceiee 5 3 library trace Cisplayin t eias 6 30 down
140. ox to activate it b Select the Source Element Type Drive Slot Mail Slot or Cleaning Slot by pressing the appropriate button on the lower left NOTE The Cleaning Slot button is displayed only when a Reserved slot has been configured for the library c Enter the Source element number using the decimal keypad You can also repeatedly press the appropriate Source Element Type button to cycle through all possible options slots or drives with a tape in them NOTE If you use the keypad to enter a slot number and the number is shown grayed out that slot is not available Clear your entry and enter a different number d Touch the Destination input box to activate it e Select the Destination Element Type by pressing the appropriate button Enter the Destination element number using the decimal keypad You can also repeatedly press the appropriate Destination Element Type button to cycle through all possible options empty slots or drives 4 Press Execute Move The tape cartridge is moved to the specified location You are automatically returned to the Default screen when the operation is done 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 10 Powering Down the Library The Power button initiates a controlled power down sequence that parks the robotics assembly and shuttle before powering down During the process you are prompted to either confirm or cancel the shut down The Power button can be password protected
141. press permission from Overland Storage Overland Storage provides this manual as is without warranty of any kind either expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Overland Storage may make improvements or changes in the product s or programs described in this manual at any time These changes will be incorporated in new editions of this publication Overland Storage assumes no responsibility for the accuracy completeness sufficiency or usefulness of this manual nor for any problem that might arise from the use of the information in this manual Overland Storage Inc 4820 Overland Avenue San Diego CA 92123 U S A Tel 1 800 729 8725 toll free U S Tel 1 858 571 5555 Option 5 International Fax 1 858 57 1 0982 general ye la d Fax 1 858 571 3664 sales N r n www overlandstorage com STORAGE 10400200 003 05 2010 2003 2008 10 Overland Storage Inc ii Preface This guide provides installation instructions and operational information necessary for using the Overland Storage NEO 2000E or NEO 4000E tape library It assumes you are familiar with basic functions of your computer SCSI Serial Attached SCSI SAS and Fibre Channel FC devices as well as networking concepts and terminology It also assumes you are knowledgeable about the Storage Area Network SAN to which your NEO E Series library is being connected Pro
142. press the Total Reserved Slots button Figure 3 8 m Touch Library Option Button to Edit Library Remains Offline After Disabled Power up Initialization ae Unload Mode Implicit Total Reserved Slots Lae a Auto Clean Mode Disabled v E Figure 3 8 Total Reserved Slots Screen 3 Use the keypad to enter the number of slots you want to reserve and press Save Figure 3 9 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 3 5 NEO 2000E 4000E User Guide Basic Configuration Figure 3 9 Reserved Slots Numeric Keypad 4 At the confirmation screen Figure 3 10 press OK Total Reserved Slots r Decimal Keypad Confirm Press OK to save new option WARNING Option change causes library to be immediately rebooted after saving Press Cancel to skip saving the new option Figure 3 10 Total Reserved Slots Confirmation Screen The library reboots automatically to activate the reserved slots 5 To view the change go back to the Default screen and press Status Configuring a Fibre Channel Drive In most cases you can use the default configuration values for Fibre Channel drives However if it becomes necessary to change the default values the editable values are e Port n Control e Port n Loop ID e World Wide Port n Name e World Wide Node Name e Topology e Speed Table 3 1 NEO Series Library Fibre Channel Editable Drive Options on page 3 8 details the availa
143. r drive 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 11 4 Click Execute the Move then click Confirm During the move operation updates are displayed every five seconds After the move is completed a final status message is displayed The cartridge move operation was completed successfully 5 Click the Status button to view the results of the move operation or Move Media to move another tape Moving a Tape Cartridge Partitioned To move a tape cartridge in a library with partitioning configured 1 Access WebTLC 2 Select the Move Media button Figure 6 13 shows the Move a Tape Cartridge dialog Move a Tape Cartridge Partition Number 1 v Select the Partition for the Move Figure 6 13 Move a Tape Cartridge Partitioned Dialog Box 3 Select a partition number from the drop down list then click Select Partition The Move a Tape Cartridge in Partition n dialog box appears where n is the number of the partition selected in Step 3 Figure 6 14 on page 6 12 Move a Tape Cartridge in Partition 1 Source of Tape Cartridge i Destination of Tape Cartridge Drivel iv Execute the Move Figure 6 14 Move a Tape Cartridge in Partition Dialog Box 4 From the Move a Tape Cartridge in Partition n dialog box a From the Source drop down list choose the slot or drive of the source tape cartridge b From the Destination drop down list choose the destination slot or drive 5 Cli
144. r media across which signals are sent from one part of a computer to another A channel is a means of transferring data between modules and adapters or between an adapter and SCSI devices A channel topology network consists of a single cable trunk that connects one workstation to the next in a daisy chain configuration All nodes share the same medium and only one node can broadcast messages at a time Short for Certificate Authority A trusted third party in a network that issues and manages security credentials Short for Category 5 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connectors CAT 5 cabling supports frequencies up to 100 MHz and speeds up to 100 Mbps It can be used for ATM token ring 1OOBASE T and 10BASE T networking Cat 5 is based on the EIA TIA 568 Commercial Building Telecommunications Wiring Standard developed by the Electronics Industries Association as requested by the Computer Communications Industry Association in 1985 Short for Category 6 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connectors made to higher standards that help reduce noise caused by crosstalk and system noise The ANSI TIA 568 B 2 1 specification states the cable may be made with 22 to 24 AWG gauge wire so long as the cable meets the specified testing standards It is designed for Gigabit Ethernet that is backward compatible with the
145. re 6 1 Touch Network Option Button to Edit Obtain IP Addresses IP Address Determination Fons DNCE Sener IP Address 10 1 10 98 IP Mask IP Gateway DNS Server 10 1 8 124 v Save Cancel Figure 6 1 Network Configuration Dialog IP Addresses The first field in this dialog box is the IP Address Determination field which is set by default to Obtain IP Addresses From a DHCP Server 2 Select one of the following methods of determining the library s IP address e To set the IP addresses automatically accept the default Obtain IP Addresses From a DHCP Server and exit e To set IP addresses manually press the IP Address Determination field The following screen is displayed Figure 6 2 IP Address Determination Current Obtain IP Addresses From a DHCP Server New User Specified IP Address Obtain IP Addresses From a DHCP Server User Specified IP Address Back OK Figure 6 2 Setting User Specified IP Addresses 3 Press User Specified IP Address User Specified IP Address is now displayed in the New field 4 To accept this setting press OK You return to the initial Network configuration dialog but now the fields for setting the IP Address IP Mask IP Gateway and the DNS Server are enabled Figure 6 3 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 2 mTouch Network Option Button to Edit IP Address Determination User Specified IP Address IP Address
146. re is no host access to the library robotics e Cannot be used with a partitioned library e Cannot be used with multi module configurations e Mail slots cannot be used e Reserved slots and Auto Cleaning cannot be used e Move media drive cleaning and diagnostics are not available in WebTLC e If a drive signals cleaning is required the sequential operation is terminated Default Random 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 21 Table 4 3 Editable Library Options Continued Option Description Sequential Mode If the Library Mode is set to one of the sequential settings you use this option to set the sequential operation to Normal Recirculate or Autoloader mode Normal Mode Operates as described above in Library Mode Recirculate Mode Instead of stopping after the cartridge in the last slot for the drive has been unloaded by the host the operation continues by loading the first cartridge in the magazine Recirculate will continue until an empty slot is encountered or the operator unloads the tape using the touch screen GUI Autoloader Mode This mode will skip any empty slots in the magazine by continuing with the next available cartridge in the magazine and stops only when the last cartridge has been loaded Default Normal LCD Contrast Adjust Permanently increase or decrease the contrast of the LCD display The incremental steps range from 1 to 32 The Contrast controls on the Defa
147. reen appearance ON power UP seeceesseeesseeeees 4 2 contrast adjusting ce ccecsecsecssecteceeeeens 4 9 Magazine Access button ccccceeeeeees 4 7 Mail Slot Access button ccccccceeeeeee 4 5 Online Offline button cece cece 4 3 overview Of OPtIONS cccccceeeecsseseeeeeeees 4 2 Power Dutton ccccccesceesessccsssesecseseseeeesaes 5 11 Status Dutton cecccccceecsecsseseesecseceeseeees 4 4 technical support button logo 4 9 technical support accessing 4 9 diagnostics Bar Code oo ccccccsccscscsssesceseceessescsscssseecsscsassees 4 17 Cartridge Cycle ccccccccscssescesssssessessseess 4 15 Drive Cycle ccccccccccescccccscessssseseescssssseeneees 4 16 Inventory ooo ececcccceseeseeeceeeeeeceseeeecseseeeeeaes 4 17 Touch Screen Calibrate 4 18 View Error L0g cccccccecesseescesseeseesseessees 4 17 doors OPCTING cccscesscescesscescesseeeceseeesseseeeaeenees 5 4 2003 10 Overland Storage Inc IX 1 drive cycle diagnostic cceceeseteeteeeeeeees 4 16 WebTLC 2 5 04h Sune hein ead 6 27 drive firmware updating ceee cee 6 28 drive flash operation ccccccessseesesesseeseeees 6 28 drive NUMDELING eee cseeeeseeeeeeeeecneeseeeeeaes 4 20 Drive Status Summary table 0 0 0 0 6 9 drives COMPIGUYPATION ccccsesesseseseesesseseseeseeesseeens 6 21 used for bridging cceccesecesecseteceeeeeese 6 18 electrostatic discharge ccccccccsec
148. s Validate This automatically unlocks the Mail Slot 2 When you hear the door latch release open the left door 3 Using the Mail Slot handle open the slot insert or remove the tape cartridge and close the slot For a Mail Slot Magazine the entire magazine is unlocked for removal 4 Close the door This automatically locks and reinventories the Mail Slot 5 Use the Move Media option to move the tape Moving Media Using the GUI on page 5 9 NEO 4000E Mail Slot Adding or Removing Cartridges Follow these steps to add or remove tape cartridges using NEO 4000E Mail Slots 1 At the Default screen press Mail Slot Access NOTE If a User password is enabled the validate password screen is displayed Enter the correct password and press Validate 2 Press a Mail Slot button This unlocks the Mail Slot selected If desired press the other Mail Slot button to unlock both slots 3 When you hear the door latch release open the left door 4 Using the Mail Slot handle open the slot insert or remove the tape cartridge and close the slot If necessary repeat for the other Mail Slot For a Mail Slot Magazine the entire magazine is unlocked for removal 5 Close the door This automatically locks and reinventories the Mail Slots 6 Use the Move Media option to move the tapes Moving Media Using the GUI on page 5 9 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 5 7 Using Magazines for Bulk Ex
149. sical library while maintaining control of their allocated resources because to the host each partition looks like a separate tape library IMPORTANT A Partitioning Feature Key must be entered before starting this process If partitioning was purchased with the library the key has already been entered and a label is located inside the left door If partitioning was purchased later as an add on it can be activated using either WebTLC Setup gt Feature Key or the library GUI Menu gt Maintenance gt Enter Feature Key Overview While the general partitioning procedure is the same for both the NEO 2000E and NEO 4000E the availability of additional drives and magazines in the NEO 4000E offer more ways for it to be configured The NEO 2000E can be partitioned in just one way Figure 8 1 e 1 1 Partition P1 uses the first magazine and P2 uses the other magazine NEO 0158 Figure 8 1 NEO 2000E Magazine Partition Options 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 8 1 NEO 2000E 4000E User Guide Partitioning The NEO 4000E partitioned in one of these seven ways Figure 8 2
150. ssessecseesseeees 2 2 electrostatic discharge information PR v e mail address configuratiONn ccccceeeeeees 3 9 e mail configuration ONN P eE ienninshave veered 6 24 environmental specifications A 2 ER Pann aA NNE 9 3 error log viewing sssssesessssssssssissrsreerssrseeses 4 17 CYTOL LOCOVECLY ccccsscecscessecesseceeeecsseesecesseceseceseees 9 2 procedures ceccccsseescesceeseesceeeeeseeseecseesseenees 9 3 Ethernet address cccccccccssecseseeseeteeteeeeeees 4 12 event notifications 0 cceeecceeescesesseeseeeteeeeeeees 6 24 F Factory Optinen 4 19 fault symptom COdES cccccceeccsesseetecseteeseeseees 9 3 FC Fibre Channel interface cecceeees 1 2 FCC Notice cccccscessecssescssescssssessesessesessesessenees A 5 Feature Key COMPIGUYPATION cccecesesseseseesesseseeseseeesseeens 6 19 partitioning 00 eeeeecccesseeseceseeeeees 8 1 8 4 8 7 Fibre Channel drives configuration cceccesccecescesessceseseesecseeeeeaeees 3 6 WO ses Gesazestiees E OEE eect 1 3 topology specifying 0 eee ceeeeees 6 23 firmware revision NUMDEY cccesecesessecsecesceseeeeeeees 4 12 WPA AGMYS seseissdviciiisceeocdieneiattaniaien cies 6 28 front panel indicators ccccccceeecsecseeseeeesees 1 2 PIS C8 N E E E E deenvsees ais 9 3 FTP server disabling ccc cccsseeseceeeeteees 4 29 G Gigabit Ethernet Option GEO uu 1 3 GUI screens Back Dutton cccccccces
151. ssessssesersesessesesssssese 4 11 Security Level button validating passwords cccccccseeseseeeseeees 5 2 V Security Level option wesc Ea 1 Cee CR ene Cee mn ieee 1 3 security levels for library access s000 5 1 vibration specificationS cccccceeseeeesseseeees A 4 sequential mode oc ccceseesecsseeseeeeseeeaes 4 22 6 17 Setup button OVELVIEW mesire Aen na r S 6 13 W slot NUMDEYVING cccccccsccssecsecssececssesseesseeseens 4 20 warranty SUppoTt sssessssssesisissisisrisisrsssereeseseeses 2 1 SNMP trap addresses and e mail settings 6 24 WebTLC Specifications Changing settings cccccessceesecsseseeseeeees 6 6 Electromagnetic Emission cccece A 2 drive cycle diagGnoOstiCs ccccccseeeeseeees 6 27 specifications drive firmware updating cce 6 28 altitude oe eeeeeeeccecceseeeecesscecesescscssectececaeecsecenes A 3 Drive Status Summary table 6 9 COONS aipee iE R EE E A 5 e mail address configuration 00 3 9 environmental s sssssssessrssiressis sees A 2 Feature Key configuration 008 6 19 Hardware c ceccceccssccsscecssessesceesveseseeeseeesseaees A 1 firmware updating ccccccccesecseseeseseeees 6 28 humai dityasrnrsneniannaen a a A 3 History optionS sssesssssssesrsesiesierirrerreenerse 6 30 primary POWEL ooeeeeeeecseceseseescecscseseseecsesseeeeees A 4 interface oe eceececceeceseseesesseseeseseseeseeecseeeeseseens 6 1 tEMperature oo eeeeeesccscse
152. stems 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 1 Front Panel Indicators The NEO Series Library modules front panel indicators Figure 1 2 consist of the following Viewing Window i ie GUI Touch JT a Screen Status LED Figure 1 2 NEO Series Front Panel e Viewing window Lets you visually check the unit s internal operations e GUI touch screen Manually operated to set up and configure the library e Library status LED Displays the unit s operational status e OFF Power is not available at the power inlet of the library or the library is initializing e Steady amber Power is available Press the GUI touch screen to power on the library e Steady amber with the power ON The library requires attention e Flashing amber Power is available but the master switches are OFF e Steady green Power is ON and the library is online e Flashing green Power is ON and the library is offline Library Interfaces The NEO Series library modules are available with the following interfaces e Small Computer System Interface SCSI an industry standard for connecting peripheral devices and their controllers to an initiator A SCSI interface to host system supports either Low Voltage Differential LVD or Single Ended SE attachment e Fibre Channel FC a gigabit speed network techn
153. t 2003 2008 10 Overland Storage Inc 5 8 NEO 2000E 4000E User Guide Functions for Daily Operations Moving Media Using the GUI The Move Media command in the Library s touch screen GUI provides the means to move cartridges from one location to another inside the library without physically touching them 1 At the Default screen press Move Media Figure 5 8 Figure 5 8 NEO 4000E Default screen NOTE Ifa User Level 2 password is enabled the validate password screen is displayed Enter the correct password and press Validate 2 Ifthe library is partitioned you are prompted to select the partition for the move operation Figure 5 9 P1 P2 etc then press OK Figure 5 9 Select Partition for the Move Operation 4000E 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 5 9 3 Use the Move Media dialog box Figure 5 10 to select the Source and Destination mTouch an Input Box to Edit Decimal Keypad Press Here a First a 5 1 2 a T 4 5 6 ae J PAR Element Type DRE oo a 0 Fa lot entry space Slat Cleaning E Slot TA Back Move Figure 5 10 Move Media Dialog Box Press Here Next NOTE You can cancel the move operation at any time by pressing the Back button which returns you to the Default screen If a slot number is grayed out that slot is not available Clear your entry and enter a different slot number a Touch the Source input b
154. t Choose one of these settings for the bar code check digit e Disabled e Enable Check Send e Enable Check Don t Send Default Disabled Bar Code Reader Select to either enable or disable the bar code reader from retrying to read a bar code label Default Retries Enabled Drive Used for Bridging NOTE This option is not available on single drive or partitioned libraries Select the drive in a multi drive system that is used for LUN 1 bridging of the library robotics controller to the host system Default 1 Auto Power On 10400200 003 05 2010 Enable or disable the auto power on feature When enabled if the power is interrupted the library will automatically power up and go online when the power is restored The setting for this option does not change when Set User Defaults is selected Default Enabled 2003 2008 10 Overland Storage Inc 6 18 NEO 2000E 4000E User Guide Using WebTLC Remote Access Partition Configuration Disable Partitions Before you can partition your NEO library you must purchase the feature key license for library partitioning from Overland Storage If partitioning was purchased with the library it is already in place Once you have entered the feature key number you can enable partitioning Refer to Chapter 8 Partitioning for detailed information on adding and removing partitions SCSI Configuration To view or modify the SCSI configuration settings in WebT
155. t the warning level and e mail settings open and close a door on the library E mails are generated and should appear in the Inbox of the address configured to receive notices and event messages Table 6 7 describes the Notification Registration options Table 6 7 Notification Registration Options Option Description Server Address Enter the address of the SMTP mail server either as a hostname or an IP address Default lt blank gt E mail Addr n Enter up to four addresses to receive e mail event messages n 1 to 4 Default lt blank gt Return Address Enter the e mail address that will be used as the return address for the event messages and e mails Default webtlc neo SNMP Trap Address n Enter the IP addresses of up to four hosts that can receive SNMP n 1 to 4 traps Default 255 255 255 255 SNMP Version Select the trap protocol of SNMPv1 or Disabled from the drop down list Default SNMPv1 Trap Filter Select the level of severity filter for the notifications from the drop down list The selections are e Informational Warning and Critical e Warning and Critical e Critical Only Default Informational Warning and Critical Trap Community Enter the authentication for using Trap commands Name Default private traps Get Community Name Enter the authentication for using Get commands Default public Set Community Name Enter the authentication for using Set commands Default priva
156. tape is shown e From WebTLC select the appropriate Slot from the drop down list Select the Drive 2003 2008 10 Overland Storage Inc 7 2 e From the GUI press the Cleaning select field and press Drive in the Destination Element Type area until the drive needing cleaning is shown e From WebTLC select the specific Drive from the drop down list Press click Execute the Clean When the cleaning cycle completes the library returns the cleaning cartridge back to the Mail Slot and the display returns to the Maintenance options screen 6 Ifusing the GUI press Back twice to return to the Default screen 7 Use either the GUI s Mail Slot Access option or WebTLC s Move Media option remove the cleaning cartridge Running a Cleaning Cartridge from the Cleaning Cartridge Slot To run a cleaning cartridge from the cleaning cartridge slot 1 Reserve one or more cleaning cartridge slots e From the GUI use Menu gt Library gt Total Reserved Slots e From WebTLC Setup gt Library Config gt Reserved Slots 2 Install a cleaning cartridge into a reserved slot Go to the Cleaning option e From the GUI screen press Menu gt Maintenance gt Clean Drive e From WebTLC select Function gt Perform a Drive Cleaning Operation Choose the Source e From the GUI press the Source select field and then press Cleaning Slot e From WebTLC select Cleaning Slot from the drop down list Select the Drive e From the
157. te 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 25 Functions Button NOTE Web Level 2 security is required to access the WebTLC Function screens The Functions button provides six operations e Perform a Drive Cleaning Operation e Perform a Timed or Free Running Library Diagnostic e Library Flash Operation Firmware Updates e Drive Flash Operation Firmware Updates e Reboot Library e Reconfigure Library Perform a Drive Cleaning Operation You can either store a cleaning cartridge in a reserved slot or insert one when needed in a Mail Slot If no reserved slots are configured a cleaning cartridge can be stored in a regular slot CAUTION Perform a Clean Drive option ONLY when the library displays a message informing you that a drive needs cleaning Because a cleaning cartridge is abrasive excessive cleaning can shorten the life of a drive NOTE The drive being cleaned must be empty of all tape cartridges before cleaning the drive 1 Ifnecessary remove the media from the drive to be cleaned 2 Verify that a cleaning cartridge is loaded in the library 3 Access WebTLC then click Functions The Perform a Drive Cleaning Operation dialog box is displayed Figure 6 26 Perform a Drive Cleaning Operation Source of Cleaning Tape Siloti v Drive s to Clean Drive 1 v Execute the Clean Figure 6 26 Perform a Drive Cleaning Operation Dialog Box If the library is partitioned select the part
158. ted for backup restore and archive applications and provides reliability in both stand alone and automated environments The tape cartridges go by the label Ultrium 2003 10 Overland Storage Inc GL 5 LUN LVD MAC Address Mail Slot Mapping table MD5 Algorithm MPIO MTU N_port 10400200 003 05 2010 e Ultrium generation 3 LTO 3 cartridge up to 800 GB capacity 2 1 compression and an uncompressed transfer rate of 80 MB s e Ultrium generation 4 LTO 4 cartridge up to 1 6 TB capacity 2 1 compression and an uncompressed transfer rate of 120 MB s e Ultrium generation 5 LTO 5 cartridge up to 3 0 TB capacity 2 1 compression and an uncompressed transfer rate of 140 MB s Short for Logical Unit Number A SCSI or Fibre Channel device identifier LUN is a subdivision of a SCSI target Short for Low Voltage Differential LVD is a method of powering SCSI cables that will be formalized in the SCSI 3 specifications LVD uses less power than the current differential drive HVD is less expensive and allows for higher speeds such as those of Ultra 2 SCSI LVD requires 3 3 volts versus 5 volts for HVD Short for Media Access Control address a hardware address that uniquely identifies each node of a network See I E Element A table indexed by sequential LUN values indicating the selected BUS TARGET LUN devices Mapping tables are used by routers and bridges like the GEOi to perform Ethernet
159. that you should press the Setup button then the Passwords button and finally the User button to accomplish a task 10400200 003 05 2010 2003 10 Overland Storage Inc iv NEO 2000E 4000E User Guide Preface Electrostatic Discharge Information A discharge of static electricity can damage static sensitive devices Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions e Transport products in static safe containers such as conductive tubes bags or boxes e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Cover the library with approved static dissipating material e Usea wrist strap connected to the work surface and properly grounded tools and equipment e Keep the work area free of non conductive materials such as foam packing materials e Make sure you are always properly grounded when touching a static sensitive component or assembly e Avoid touching pins leads or circuitry 10400200 003 05 2010 2003 10 Overland Storage Inc dy N Contents Preface Product DOCUMENTOHION israe E tanena nae il Overland Technical SUPPOR eneninda aae a atese ni atts nee Huei cinetees il Downloading Firmware USAOTES rasaire r n E E OA EO iv DOCUMENTATION CONVENTIONS siesdesasestavssteiesetiesseastcvestasastevalesadeevasdiesdetvacliess deve slavieetes divi vest E iv Ele
160. the unit in a clean air conditioned environment with power conditioning and an adequately rated uninterruptible power supply UPS The unit is intended to be grounded IMPORTANT Before unpacking the unit ensure that the area is free from conditions that cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface Also avoid touching pins leads or circuitry Using the NEO 2000E 4000E Quick Start Guide that came in the Accessory Kit install the unit in the rack as follows 1 Install the Rail Kit into a four post 32 inch depth EIA 310 rack 2 Insert the library into the rack 3 Connect the network and data SCSI FC or SAS cables 4 Attach the power cords NOTE To access online versions of the NEO 2000E 4000E documentation visit the Overland Storage NEO Downloads and FAQs web site Applying Power to a NEO Library Use the following instructions to apply power to your library module NOTE NEO 2000E 4000E libraries include an Auto Power On option When enabled the library powers up as soon as power is applied If power was turned off from the front panel touch the GUI touch screen to turn on the power 1 Connect the supplied power cords to AC receptacles located on the back of the library module Figure 2 2 on page 2 3 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 2 2 NEO 2000E 4000E User Guide Installation and Setup NEO 2000E GUI Touch
161. tion of Failover and Failback When a preferred path becomes unavailable another path is used to route I O until the preferred path is restored In this case I O will fail back to the preferred path once it is available again Short for Fibre Channel Arbitrated Loop An FC ALis a Fibre Channel network in which up to 126 systems and devices are connected in a loop topology with each transmitter connecting to the receiver of the device on its logical right The Fibre Channel Arbitrated Loop protocol used for transmission is different from Fibre Channel switched and point to point protocols Multiple FC AL loops can be connected via a fabric switch to extend the network Fibre Channel FC is a gigabit speed network technology which transports SCSI commands over Fibre Channel networks Fibre Channel was primarily concerned with simplifying the connections and increasing distances but later designers added the goals of connecting SCSI disk storage providing higher speeds and far greater numbers of connected devices Software stored in read only memory ROM or programmable ROM PROM Firmware is often responsible for the behavior of a system when it is first switched on 2003 10 Overland Storage Inc GL 3 FL_port Front end Gigabit Ethernet HBA Hot Swap IDE 1 E Element Internet Initiator Device 10400200 003 05 2010 A Fabric Loop port within a Fibre Channel switch that is capable of Fibre Channel Arbitrated Lo
162. to front pattern If your software license limits you to less than the full magazine capacity Reserved Slot 1 is always the slot following the last unreserved data tape cartridge 14 29 i l i Reserved Slots 13 i 28 I IS d 2 27 11 26 10 25 Reserved Slot 1 9 24 8 23 7 22 Mail Slot 6 sal Left Magazine FE 5 20 19 18 17 16 i MAIL SLOT 1 15 O_o o o o NEO 0125 Figure 3 6 NEO 2000E Magazine Slot Numbering 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 3 4 43 Reserved Slots 42 eee H 41 40 39 Reserved Slot 1 38 37 36 Mail Slot 35 Left Magazine RET Only 33 32 31 go MAIL SLOT NEO 0126 Figure 3 7 NEO 4000E Lower Magazine Slot Numbering To reserve one or more slots 1 At the Default GUI screen press Menu gt Library 2 On the Library options screen
163. uch Network Option Button to Edit EREN Obtain IP Addresses IP Address Determination Rona DHERIGaner IP Address 10 1 10 96 IP Mask P Gateway hA Save Cancel Figure 4 31 Network Edit Options Initial Screen NOTE The current library network settings can be viewed in a read only format when you go to Menu gt Network Options Table 4 6 shows the editable network options that are available 10400200 003 05 2010 Table 4 6 Network Editable Options Option IP Address Determination Description Select the method for setting the IP address of the library s embedded WebTLC utility protected Internet site The settings are Obtain IP Address From a DHCP Server or User Specified IP Address Default Obtain IP Address From a DHCP Server IP Address Enter a valid IP address for WebTLC using the numeric keypad Default 255 255 255 255 IP Mask Enter a valid Subnet Mask address for WebTLC using the numeric keypad Default 255 255 IP Gateway Enter a valid Gateway IP address for WebTLC using the numeric keypad Default 255 255 255 255 DNS Server Enter a valid DNS server address using the numeric keypad Default 255 255 255 255 Web Level 1 and FTP Login Enter up to 15 alphanumeric characters as a password for Level 1 access via WebTLC Default 1 Web Level 2 Login Enter up to 15 alphanumeric characters as a password for Level 2 access via
164. ult Symptom Codes Continued Message FSC ERP Deactivation of a drive failed 700F C G The Control task is indicating that a request to deactivate a drive failed reason is not known Drive removal failed 7010 C G The Drive task is indicating that a request to power down a drive failed reason is not known Drive is Active failed 7012 C G The Drive task is indicating that a request to determine if a drive is executing a host command failed reason is not known Control Com Unidentified 7013 C G During Hot Swap a command response from the Control task could not be associated with any outstanding command Drive status update failed 7014 C G The Drive task is indicating that a request to determine the current state of a drive failed reason is not known Loader command execution failed 7015 C G The Loader task is indicating that a command has failed to complete successfully Sequential command execution 7016 C G The Sequential task is indicating that a command failed has failed to complete successfully Destination Xchg for msg was Null 7017 C G Attempting to send a message to a task but the argument exchange pointer was NULL Bad src mod in peg msg 7018 C G A message was received from a remote module but the module number was out of range A Peg message has a pointer to 7019 C G Peg message wrapping a Null msg partner NULL Xchg conversion failed 701A C G Attempt to determine th
165. ult screen only temporarily change the contrast of the display Default 16 Mail Slot Mode NOTE For partitioned libraries the mail slot configuration is selected during partitioning configuration Any previous settings are reset at that time Select the Mail Slot configuration of the left magazines For multi module systems the Mail Slots in the Master and each Slave module can be individually configured Disabled Mail Slots are enabled as data cartridge slots Only left magazines can be configured for Mail Slots NEO 2000E choices e All Mail Slots Disabled e Single Mail Slot Enabled 1 mail slot e Mail Magazine Enabled 15 mail slots NEO 4OOOE choices e All Mail Slots Disabled Both Single Mail Slots Enabled 2 mail slots Upper Mail Slot Only Enabled 1 mail slot e Lower Mail Slot Only Enabled 1 mail slot Upper Mail Magazine Enabled 15 mail slots Both Mail Magazines Enabled 30 mail slots NEO 2000E Default Single Mail Slot Enabled NEO 4000E Default Both Single Mail Slots Enabled 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 22 10400200 003 05 2010 Table 4 3 Editable Library Options Continued Option Bar Code Label Size Description Limit the maximum number of characters reported for the bar code label both to a host and on the Cartridge Map Possible settings are 1 through 8 This is to accommodate software that requires that bar code labels be less than eight char
166. umber of power on hours No modifications can be made to the information on this screen Viewing Cartridge Map The Cartridge Map provides a visual indication of where cartridges are present in the library drives and cartridge slots Drives are listed first followed by Mail Slots and then regular slots Only slots reported to the host are shown If available the bar code label is shown for the cartridge Figure 4 19 To view the cartridge map go to Menu gt Cartridge Map 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 12 NEO 2000E NEO 4000E Figure 4 19 Initial View Cartridge Map Screen Use the AJ or arrows to move between screens The screens loop so you can go in either direction to quickly find a particular slot No modifications can be made to the information displayed on these screens Refer to Moving Media on page 4 7 for information on changing the location of a cartridge Accessing Maintenance Options The Maintenance button displays a menu of options that address the general library service functions Figure 4 20 The number and type of options varies depending on the installed options and firmware version Use the Al or W arrows to move between screens IMPORTANT The Maintenance option is intended for use by Overland Authorized Service Technicians and with the exception of Clean Drive is not recommended for access by end users To access the Maintenance menu go to Menu gt Maintenance
167. ur e mail address and password and click GO E mail Password Remember Me Forgot your passwordt New Figure 2 1 Sign In Section NOTE If you are not yet a member click New member and follow the instructions given It s free and easy Click the Register New Product button Fill in the information and click Submit IMPORTANT Within three business days after registering you will receive an e mail from Overland with your warranty certificate Review it carefully and verify that the product and address information is accurate If any errors are found e mail us at warranty overlandstorage com 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 2 1 NEO 2000E or 4000E Rack Installation WARNING It is recommended that a mechanical lifter or at least two people be used to raise and align the unit to prevent injury during installation Use care when inserting or removing a unit into or out of a rack to prevent the accidental tipping of the rack causing damage or personal injury AVERTISSEMENT afin d viter des blessures pendant l installation il est recommande d utiliser un monte charge ou au moins deux personnes pour lever ou aligner l appareil Faites attention lorsque vous ins rez ou retirez l appareil d un support pour emp cher le d versement accidentel de la cr maill re causant des dommages et des blessures CAUTION Overland strongly recommends that you install
168. us Button The Status button displays visual representations of components general information statuses and reports about the library Figure 6 7 When necessary you can scroll to see all the information on the page Auto Retresh Off 1 min 2 min 5 min Inventory Display Logical Physical Status Idle Current Current Library Inventory Il Firmware Revision 6 04 Boot Version 3 uray M Mode Random Hours Since Power On 29 SCSI ID T Format Tape Motion Write Protected EULLDRNESTATUS ee Report Cy rland STORAGE Figure 6 7 WebTLC Status Screen NEO 2000E Unpartitioned Logical Display 10400200 003 05 2010 2003 2008 10 Overland Storage Inc lt 6 7 To change from the default Logical view to a Physical view click the Physical link in the second bulleted item at the top of the display area NOTE A Physical layout more clearly shows cartridge locations by displaying each magazine as its own component Auto Reffesh Of 1 min 2min 5 min Inventory Display Logical Physical Status Idle Current Library Inventory Standalone Slot 29 Slot Slot Slot Slot Slot f Slot Slot Slot Slot Sot Slot UE HUD Slot Slot Slot Slot Slot Slot Slot Slot Slot f Siot 3 4 6 8 _9 10 11 12 13 y 5 16 17
169. ve communication failed Drive Get Status 3 Fail 301D C D G NOT USED Undefined Config 3020 C G In loader unexpected configuration not a NEO 2000E or NEO 4000E Orphan Cartridge not stowed 3030 C G The loader could not successfully stow an orphan cartridge to a bin Chassis S N Mismatch Previous 3031 G The serial number scanned from the bar code label S N retained doesn t match the value stored in non volatile memory Chassis S N Character count is 3032 G A valid serial number bar code label could not be not correct read Chassis S N did not scan 3033 G A valid serial number bar code label could not be read Chassis S N save operation failed 3034 G The serial number scanned from the bar code label could not be saved to non volatile memory Motor Firmware Error 3040 C G The loader task detected an unexpected status and could not recover internal target error Loader Received Invalid 3041 C G The loader task received an unexpected command Command and could not recover internal target error Motor Firmware Error 3042 C G The loader task detected an unexpected status and could not recover internal target error Missing Magazine 3050 F No magazine installed for diagnostics to run No Cartridges In Library 3051 F No cartridge available for diagnostics to run Too Many Cartridges 3052 F Unable to run cart or drive cycle loader is full with cartridges Need 1 Drive Minimum 3054 F No available drive to run diagnostics Invalid Magaz
170. ve the new touch screen calibration values You receive the message Saving new calibration values and then return to the Diagnostics menu The library s touch screen has now been calibrated and will now respond to touch easily and accurately Factory Access Option IMPORTANT The Factory option is intended for use by Overland Factory Technicians only and is not available for access by end users Security Level Option IMPORTANT The Security Level option is intended for use by Overland Factory Technicians only and is not available for access by end users Editing the Library Options In the Edit Options area press Library to edit the library s user options Figure 4 28 Use the A or W arrows to move between screens mTouch Library Option Button to Edit Library Remains Offline After Disabled Power up Initialization merece eee Unload Mode Implicit Total Reserved Slots 0 Auto Clean Mode Disabled v Ee Figure 4 28 Library Edit Options Initial Screen NOTE The current library user settings can be viewed in a read only format when you go to Menu gt Library Options 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 19 Table 4 3 shows the different library options available Table 4 3 Editable Library Options Option Library Remains Offline After Power up Initialization Description Enable or disable whether the library remains offline after power up i
171. work enabled addressable device This option is available with the iSCSI GEOi protocol for both the SAN and NAS environments Tape Drives The NEO 2000E library supports up to two tape drives The NEO 4000E library supports up to four tape drives The tape drives control the host functions using different connectors for the interface protocol types and target IDs e SCSI I O is handled through two VHDCI series 68 pin SCSI connectors located on each tape drive Figure 1 3 It is recommended that each SCSI drive be on it s own bus to maximize throughput N NEO 0193 Figure 1 3 NEO 2000E with SCSI Drives 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 1 3 NEO 2000E 4000E User Guide Introduction e Fibre Channel I O is connected directly to the Fibre Channel socket on the drive Figure 1 4 NEO 0192 Figure 1 4 NEO 2000E with FC Drives e SAS I O is connected through the SAS connector on the drive using either a single cable or a multi cable connected to a single HBA Figure 1 5 NEO 0191 Figure 1 5 NEO 2000E with SAS Drives Library Magazines The NEO 2000E library contains two removable tape cartridge magazines and the NEO 4000E library contains four removable tape cartridge magazines These
172. y Diagnostics SCSI FC SAS Network piers Network Factory Security Level Library Passwords Info elii e elile Cartridge Map ele Back Figure 4 4 Menu Screen Refer to Menu Screen Options on page 4 9 for complete details for all the options shown on the screen Setting the Library to Online or Offline Pressing the Online Offline button switches the library between online and offline status The button name displays the current status of the library It can be password protected using User Level 2 NOTE By default the library automatically is brought online after powering it up When offline the front panel Status LED blinks When offline the tape drives continue to function and record without interruption However any attempt to operate the robotics will result in a Not Ready message to the host 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 4 3 NEO 2000E 4000E User Guide Using the Touch Screen GUI Viewing Library Status Information Selecting the Status option from the Default screen displays the library Status screen Figure 4 5 Library Initialization am mm Figure 4 5 NEO 4000E Status Screen The Status screen displays buttons to access tape drive and media information These buttons show some of the following information e Tape Drive buttons e Active drives e Drive type e Physical drive status e Mail Slots and Media Magazine
173. y Diagnostics The NEO Series libraries provide six user accessible diagnostics that calibrate and exercise the library All six library diagnostics are available from the touch screen GUI A IMPORTANT The Sensor Test Tachometer Diagnostic Vertical Calibration NEO 4000E only and Friction Diagnostic options are intended for Authorized Service Personnel only The Cartridge Cycle and Drive Cycle diagnostics are also available from WebTLC where they may be specified to run for a specific duration or indefinitely for details see Perform a Timed or Free Running Library Diagnostic on page 6 27 To access the diagnostics functions press Menu gt Diagnostics The Diagnostics Menu screen is displayed Figure 4 21 on page 4 15 r Diagnostics 5 Touch Screen Cartridge Cycle Inventory Calibrate 5 Tachometer Drive Cycle Sensor Test Denai Vertical Friction BarCode Cycle Calibration Diagnostic View Error Log Back Figure 4 21 Diagnostics Menu Screen 4000E NOTE We recommend that you set a Service level password for the Diagnostics menu For instructions on setting passwords see Setting Passwords for Access to Library Functions on page 5 1 Cartridge Cycle Diagnostic The Cartridge Cycle diagnostic moves cartridges between magazine slots Selection of the source and destination slots is random to mimic the action of a typical external application The diagnostic reports the total number
174. y using the Security Level option see Validating Passwords for details Each password is represented by four decimal digits that are stored in NVRAM non volatile memory in a range of 1 to 9999 leading zeros are ignored NOTE While the input box allows for five digits the passwords are limited to four Once Service Level is enabled you must have that level of password to change or disable the password protection Also you can use a higher level password to gain access to a lower level operation For example you could use a Service password to access the Move Media operation which requires Level 2 access Validating Passwords When you have set User Level passwords or a Service password you can validate a password without disturbing the operation of the library 1 Select Menu gt Security Level 2 Press the Security Level button for the password that you want to validate Figure 5 1 Elevate Security Level m Decimal Keypad Cnet ela Enter 4 5 6 User Level 1 Password 7 8 Security Level User Level 1 0 Entry space Factory Validate Back Figure 5 1 Validating a Library Password 3 Enter the password in the Enter Security Level dialog box and press Validate e Ifthe password is correct for the selected security level the Current security level box will flash the security level e Ifthe password is incorrect for the selected level a warning box will indic
175. you must disable partitioning add the drive or library module and then reconfigure partitioning to add the drive or module to the correct partition When you choose to reconfigure the library the library performs a full normal reboot after completing any cartridge move that was in progress To reconfigure the library 1 Access WebTLC then click Functions 2 At the bottom of the Functions page click Reconfigure Library The library reboots 10400200 003 05 2010 2003 2008 10 Overland Storage Inc 6 29 History Button The History button provides access to service related options such as viewing the library trace logs The trace log options let you either view a trace log on screen or download it as a file IMPORTANT A Library Trace log should be saved every time changes are made to the configuration in the event the information is needed particularly should the chassis or controller card be swapped out Display a Library Trace Log To display a library trace file in your web browser 1 Log into WebTLC and click History The following History options are displayed Figure 6 30 Display a Library Trace Log i Download a Binary Trace File from the Library Library Trace file 406596 bytes Figure 6 30 WebTLC History Options 2 Click Display Trace A full trace file is created and displayed in the web browser Use the web browser s Print option to make a hard copy of the in

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