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Numark Mixtrack Pro Troubleshooting
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1. Devices 3 Click on MixTrack Pro under MIDI Inputs and then click OK Presate Wx Cancel MIDI Inputs Fort Wapping 1 MisTrack Pro MIDI Outputs Port Map Objects 1 Microsoft GS Wavetable Synth Channels 2 MisTrack Pro SF System 3 MIDI Mapper E MixTrack Pro MIDI O Events a MOMS SMAPT oxm 4 Now press the button knob slider in question You should now see incoming data If you do not then there is a hardware issue with the device and it would require service Please contact technical support rag Monitor Qutput TIMESTAMP IN PORT STATUS DATA DATA CHAN NOTE EVENT Mac 1 Download and Install MIDI Monitor Download 2 Open MIDI Monitor 3 Click on the Sources tab to view MIDI devices Confirm that your USB MIDI device is listed pi MIDI Monitor Y Sources VW MIDI sources PortA Port 8 Act as a destination for other programs gt Spy on output to destinations morra 4 Once you confirm your MIDI device is connected and listed Play any key s on your keyboard controller to confirm each button or key is sending data to your computer If you device is working you will see a message with data like below 0 99 MIDI Monitor gt Sources gt Filter Remember up to 1000 events Clear Time Source Message Chan Data Vo 22 297 NUV2 FUM ryvurtwA rrr Wice z IcoOoU 09 12 29 017 From Port A Pitch Wheel 1 769 re 09 12 29 032 From PortA Pitch Wheel l 257
2. that the MixTrack Pro is plugged in and recognized If it was listed but grey it is not being recognized by the Mac 000 MIDI Studio lined 4 TIRE Default ot ri imrar hd 7 icon Size Configuration Add Device Remove Device Show Info Rescan MIDI TestSetup Help How to open Audio MIDI Setup Open Spotlight by pressing Command Spacebar or clicking the magnifying glass in the top right corner of your desktop 1 Type in Audio MIDI Setup TE wand 3 Show All Top Hit Audio MIDI Setup Macinto Applications ff Audio MIDI Setup Macinto 2 Hit Enter or select Audio MIDI Setup from the list 3 Two windows should open the Audio Devices and MIDI Studio 4 If not click on Window at the top and make sure MIDI Studio is checked Window Help Show Audio Window Hide MIDI Window Close Ww Minimize 3M Zoom Bring All to Front MIDI Studio 5 With the MIDI Studio window open plug in your USB MIDI keyboard or controller Once the device is plugged in and recognized it will appear in the window as solid If the device is grayed out it is currently unavailable MIDI Troubleshooting Symptom Not all controls on the device are functioning as they should Solution Test the device itself to see if a control on the device is not functioning Windows 1 Download the free MIDI OX software here http www midiox com moxdown htm 2 Click Options from the top menu and select MIDI
3. 09 12 29 046 From Port A Pitch Wheel l 0 09 12 35 203 From Port A Note On l C3 43 09 12 35 364 From Port A Note Off l C3 09 12 35 489 From Port A Note On l F3 7 09 12 35 578 From Port A Note Off l F3 O o 09 12 52 017 From Port A SysEx Korg 521 bytes Y You should now see incoming data If you do not then there is a hardware issue with the device and it would require service Please contact technical support
4. Numark Mixtrack Pro Troubleshooting e Audio Troubleshooting e USB Troubleshooting e MIDI Troubleshooting Audio Troubleshooting e Symptom Headphone cue coming out of speakers Solution Make sure the speakers are connected to red and white of Output 1 on the back of the Mixtrack Pro e Symptom No sound from the speakers but the channel fader is up Solution Make sure the center Master Gain fader is also turned up as this controls all sound levels e Symptom The music sounds slowed down and distorted Solution Within the Serato Intro software click setup in the top right Increase the USB Buffer Size or Latency e Symptom No FX are applied to the microphone Solution No FX can be applied to the mic The Mic is not routed into the Serato Intro software USB Troubleshooting Symptom Serato DJ intro displays Hardware Disconnected Solution Ensure the Mixtrack Pro is recognized by the computer by trying the recommendations below e Remove all other USB devices from the equation This will ensure there is no conflict with another device e Try a different USB port e Ensure they are not going into a USB hub If using a USB hub is unavoidable it must be a powered USB hub e lf the customer is using a desktop computer recommend a USB port on the back of the tower This connection is usually stronger faster and directly connected to the motherboard e If you have tried all available USB ports try switching the USB cable with ano
5. ther device The cable is just a standard A to B USB cable similar to a USB printer If a replacement cable is needed contact Numark support team USB Troubleshooting Cont To confirm device is recognized by the computer check the Device Manager Windows or MIDI Studio Mac Windows Open the Device Manager to see if MixTrak Pro is listed under Sound video and game controllers Q Sound video and game controllers L d onexant HO Audio MixTrack Pro How to open the Device Manager Windows 7 Click on the Start menu then the Control Panel then Systems and Securities then System and finally click on the Device Manager in the left hand column Windows Vista Click on the Start menu then click on Settings then Control Panel In the left hand column of the window that pops up click on Classic View In the window to the right find the System icon and double click it Finally in the left hand column click on Device Manager Windows XP Click on the Start menu istat run your mouse up to Settings and click on Control Panel In the window that pops up double click on System In the new window that pops up click on the Hardware tab Within the Hardware tab click on Device Manager System Properties System Restore Automatic Updates Remote General Computer Hame Hardware Advanced Mac Open MIDI Studio to see if MixTrack Pro is connected and recognized In the example below you can see
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