33 MAINTENANCE & TROUBLESHOOTING This section
Contents
1. MAINTENANCE amp TROUBLESHOOTING This section describes how to clean the lens ereplace the projection lamp ereplace the batteries in the remote euse the security lock feature etroubleshoot the projector Cleaning the Lens Follow these steps to clean the projection lens Apply a non abrasive camera lens cleaner to a soft dry cloth e Avoid using an excessive amount of cleaner and don t apply the cleaner directly to the lens e Abrasive cleaners solvents or other harsh chemicals might scratch the lens 2 Lightly wipe the cleaning cloth over the lens in a circular motion 3 If you don t intend to use the projector immediately replace the lens cap Replacing the Projection Lamp Q The lamp hour counter in the Status menu counts the number of 5 eee hours the lamp has been in use After 2 000 hours of use the mes WARNING To avoid burns sage Change Lamp temporarily appears on the screen when allow the projector to cool for at the projector is turned on Change the lamp within the next 50 gus j hours After 2 050 hours the LED flashes orange and the lamp least 30 minutes before you open will not light You can order new lamp modules from your InFo the lamp module door Never cus dealer See Accessories on page 42 for information extract the lamp module while the Follow these steps to replace the projection lamp projector is operating Turn off the projector and unplug the po2. to determine the correct order eMake sure your laptop s external video port is turned on See the Portable and Laptop Activation Chart on page 44 or your computer s manual for details 37 eMake sure your computer s video board is installed and con figured correctly eMake sure your computer has a compatible video board The projector isn t CGA EGA or SXGA compatible If you re using Windows 98 Open My Computer icon the Control Panel folder and then the Display icon 2 Click the Settings tab 3 Verify that the Desktop area is set to 1024x768 or less Problem Color or text not being projected eYou might need to adjust the brightness up or down until the text is visible Refer to Brightness on page 21 for more infor mation Problem The screen resolution is not right eMake sure the computer s video card is set for a resolution of no greater than 1024x768 Problem Image isn t centered on the screen Move the projector to reposition the image Reposition the image using the menu Refer to Horizontal position on page 26 and Vertical position on page 26 Be sure the projector is at a 90 degree angle to the screen Problem Image is too wide or narrow for screen e Adjust the zoom or projector placement e Adjust the resolution of your video card if it s greater than 1024x768 Problem Image is out of focus Turn the projection lens to focus the image eMake
3. een 9 30 a m and 5 30 p m Or send us an e mail at techsupport infocus com
4. ghtness on page 21 Tint on page 21 and Contrast on page 21 Problem Lamp seems to be getting dimmer eThe lamp begins to lose brightness when it has been in use for a long time Replace the lamp as described in Replacing the Projection Lamp on page 33 39 40 Problem Lamp shuts off eA minor power surge may cause the lamp to shut off Unplug the projector wait at least a minute then plug it back in eMake sure the vents are not blocked eMake sure the lamp has not been in use for over 2 050 hours The lamp automatically shuts off at 2 050 hours See Replac ing the Projection Lamp on page 33 The most current troubleshooting information can be found in the Service and Support section of our website at http www infocus com service You ll also find a Technical Library FAQs and support contacts including a technical sup port e mail form Before calling your dealer or InFocus Technical Support for assis tance please have the following information available ethe projector s serial number located on the bottom label ethe resolution of your computer Call InFocus Technical Support at 1 800 799 9911 between 6 a m and 6 p m PST Monday through Friday Service is available in North America after hours and on weekends for a fee at 1 888 592 6800 In Europe call InFocus in The Netherlands at 31 35 6474010 between 8 a m and 6 p m Central European Time In Asia call 65 332 0659 betw
5. he lamp door does not fit properly or bulges out remove the door and re seat the lamp module Plug in the power cord and press the Power button to turn the projector back on 12 To reset the lamp hour counter in the Status window press and hold the volume button then press the menu button while still holding down the volume button for 5 seconds Verify that the counter was reset by pressing the menu button and viewing the counter in the Status window WARNING Do not drop the lamp module or touch the glass bulb The glass may shatter and cause injury 35 Replacing the Batteries in the Remote Control The life of the batteries depends on how often and how long you use the remote Symptoms of low battery charge include erratic responses when using the remote and a reduced range of opera tion Follow these steps to replace the batteries Turn the remote face down in your hand 2 Slide the battery cover off the end of the remote 3 Remove the old batteries and dispose of them in an environ mentally proper manner 4 Install two new AAA alkaline batteries Make sure you install each in the correct direction 5 Slide the battery cover back on the remote Using the Security Lock The projector has a security connector for use with a PC Guardian Cable Lock System Figure 23 See Optional Accessories on page 43 for ordering information Refer to the information that came with the lock for instructions on how
6. sure the projection screen is at least 5 feet 1 5 m from the projector eCheck the projection lens to see if it needs cleaning 38 Problem Image and menus are reversed left to right Rear projection mode is probably turned on Turn Rear Projec tion off in the Controls menu The image should immediately return to forward projection See Rear Projection on page 28 Problem the projector displays vertical lines bleeding or spots e Adjust the brightness See Brightness on page 21 eCheck the projection lens to see if it needs cleaning Problem no sound e Adjust volume e Verify audio input connections e Adjust audio source Problem Image is noisy or streaked Try these steps in this order Deactivate the screen saver on your computer 2 Turn Auto Image off and then back on again See Auto Image on page 24 3 Turn Auto Image off and adjust the synchronization and track ing manually to find an optimal setting See Manual Sync on page 25 and Manual Tracking on page 25 eThe problem could be with your computer s video card If possible connect a different computer Problem Projected colors don t match the computer or video player s colors eJust as there are differences in the displays of different moni tors there are often differences between the computer image and the projected image Adjust the brightness tint and or contrast from the Display menu See Bri
7. to use it to secure the projector FIGURE 23 Installing the security lock Troubleshooting Problem The projector is not running eMake sure that the power cord is properly connected to a fully functional AC electrical outlet Make sure that the power cord is also properly connected to the projector elf the projector is plugged into a power strip make sure the power strip is turned on eMake sure the projector is turned on Problem Projector is running but nothing appears on projec tion screen eMake sure you have removed the lens cap on the projection lens at the front of the projector eMake sure the lamp has not been in use for over 2 050 hours The lamp automatically shuts off at 2 050 hours and the LED blinks orange See Replacing the Projection Lamp on page 33 eCheck the projector s lamp to ensure that it is securely con nected in the lamp module Make sure the lamp door is installed See Replacing the Projection Lamp on page 33 Problem Only the start up screen displays e Verify that the cables are connected correctly See page 9 through page 10 for connection procedures eMake sure that the cables do not have any bent pins Verify that the proper input source is connected See Source keypad only or Computer and Video remote only on page 18 eYou might need to turn everything off and power up the equipment again in the proper order Refer to your com puter s documentation
8. wer cord 2 Wait 30 minutes to allow the projector to cool thoroughly 33 3 Invert the projector on a soft flat surface then insert a small screwdriver or other flat object into the tabs on the lamp mod A ule door Figure 20 and gently pry the door up WARNING Be extremely careful when removing the lamp module In the unlikely event that the bulb ruptures small glass fragments may be generated The lamp module is designed to contain these fragments but use caution when removing the lamp module FIGURE 20 amp Removing the lamp door VETO TE Ree eee eae ease 4 Pull the lamp door up and remove it CAUTION Never operate the 5 Loosen the two non removable screws on the outside of the projector with the lamp door open module Figure 21 or removed This disrupts the air flow and causes the projector to overheat FIGURE 21 Loosening the screws on the lamp module 34 6 Lift and grasp the pull tab and lift the module out Figure 22 Dispose of the lamp module in an environmentally proper manner FIGURE 22 Removing the lamp module 7 Install the new lamp module being sure to align the connec tors properly 8 Push the module in until it is flush with the bottom case of the projector 9 Tighten the screws on the outside of the module 10 Replace the lamp door by inserting the hooks on the lamp door into the slots on the projector and pressing the lamp door into place If t
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