OS X support essentials 10.9 : [supporting and troubleshooting OS X
Contents
1. Reference 11 1 Reference 11 2 Reference 11 3 Exercise 11 1 Exercise 11 2 Exercise 11 3 Exercise 11 4 Lesson 12 Reference 12 1 Reference 12 2 Reference 12 3 Exercise 12 1 Exercise 12 2 Lesson 13 Reference 13 1 Reference 13 2 Reference 13 3 Exercise 13 1 Exercise 13 2 Exercise 13 3 Fileyault 2s cok ariel Aue Seat Sod cae 273 FileVault 2 Technology 0 c cece eee eee eee 273 Enabling FileVault 2 0 c cece ccc eeee eens 275 FileVault 2 Recovery se erteni rerata i e eee 278 Enable File Vault 22 i005 cdeetees vac de E gees 280 Restart a FileVault 2 Protected System 45 284 Use a FileVault 2 Recovery Rey o2ajaacs ieedeida tad asta 287 Turn Off Pile Vault 2 ovis cae dicwes s usn kee Cerca tae 290 Permissions and Sharing 00 293 File System Permissions ccc seve cece eens 293 Permissions for Sharing 0 0 e cece 300 Managing Permissions cece ee eee 304 Create Items with Default Permissions 309 Test Permissions Changes i 0 iitwoss3 aaa dade ae aes ne 313 File System Troubleshooting 317 File System Inspection a 2 o42ceauutee eens eeaeeeudan 317 Troubleshoot Partitions and Volumes 4 321 Troubleshoot File System Permissions 325 Examine Local Storage lt s00xn sans cee wngeasaes fu gueks 328 Repair Partitions and Volumes in Target Disk Mode 334 Repair Parti2. 1 Reference 28 2 Reference 28 3 Reference 28 4 Exercise 28 1 Exercise 28 2 Exercise 28 3 Lesson 29 Reference 29 1 Reference 29 2 Reference 29 3 Reference 29 4 Reference 29 5 Reference 29 6 Exercise 29 1 Exercise 29 2 Appendix A Appendix B Print aud SCats oxace du iian a t heed 799 Print System Architectites s vsaris0s 2ui siege ver ates ogee 799 Print and Scan Configuration 00e ee eeee 802 Sharing Printers 25s24so lt haenr8 aaa ES N 810 Managing Print Jobs 554 iedsnetictoaetasonhowneatees 812 Print System Troubleshooting 00002 sees 821 Configure Printing 2i3 heccctes ht sae aauipeaet eet ae ee 823 Manage Printing 0 829 Troubleshoot the Printing System 0 00005 836 System Troubleshooting 839 System Initialization sc angtetecawiaey oad town ead 840 User SESSION i nate ai elo ela Ree ete ahh tee 847 Sleep Modes Logout and Shutdown 5 850 Startup Shortcuts os aee Di p a a tied eck rets aars 856 System Initialization Troubleshooting 858 User Session Troubleshooting 000 2000s 863 Examine System Startup lt 5 00se dies ecatvars cadvade 864 Use Single User Mode 2 0 ses saul viee dase 44a gaa ee 868 Lesson Review Questions and Answers Online Additional Resources 2 005 Online
3. 6 Exercise 20 1 Exercise 20 2 Exercise 20 3 Exercise 20 4 Exercise 20 5 Lesson 21 Reference 21 1 Reference 21 2 Reference 21 3 Reference 21 4 Reference 21 5 Exercise 21 1 Exercise 21 2 Exercise 21 3 Document Locking 4 s ws0gvotsn peice ene Vneeed emsaie se 503 Documents in iCloud 0 cece cece eee eens 506 Automatic Resume 02 cece cece eee eee eee eee 511 Use Alternate Applications s cSi dota a evades caked 514 Use Auto Save and Versions 0 c cee e sence 518 Manage Document Locking 00 c cece eee eee 521 Store Documents in iCloud 0 cece eee ees 523 Manage Automatic Behaviors 0 0 cess eens 528 Application Management and Troubleshooting soba nie vae eins we teaeg 533 Applications and Processes cceeceeeeeeees 533 Monitoring Applications and Processes 05 538 Application Troubleshooting 00 00 cee ee eee 542 Assistive Technologies o0 cc0 cexceve ner aevn ave sete 552 Managing Dashboard 22 0 ieeeeed eeadesee vas oeee 557 Force Applications to Quit 0 cece eee e eens 561 Troubleshoot Preferences 00 cece eee eee e ees 568 Examine Application Diagnostics 0000008 573 Network Configuration Lesson 22 Reference 22 1 Reference 22 2 Reference 22 3 Exercise 22 1 Exercise 22 2 Lesson 23 Reference 23 1 Reference 23 2 Reference 23 3 Reference 23 4 Refere
4. 6 4 Reference 26 5 Exercise 26 1 Exercise 26 2 Network Services zou eutneietensasees aeeks 677 Network Services Architecture o 2cs0 lt lt sceeta nawees as 677 Network Service Applications 0 e cee eee 679 File Sharing Protocols es lt isi ccc at wasaweakeedeag vere 692 Connecting to File Shares isis ies dev uasaveraden seeks 693 Network Service Troubleshooting 05 704 Configure a Network Service Account 04 709 Use File Sharing Services 0ijs4sc4sssesscevasdgeen ies 717 Troubleshoot Network Services 0 0000 eee eee 723 Host Sharing and Personal Firewall 729 Host Sharing Services ss cy5 ies cess asun erasers 729 Screen Sharing ose tou Cunueyeerate E EE aay 737 Air Drope Miro eae a E T EA EEA 748 Personal Firewall no erori reisas eo nieta aa E 751 Shared Service Troubleshooting 005 756 Use Host Sharing Services s touus cea ire iateres cease 758 Configure the Personal Firewall 0 764 System Management Lesson 27 Reference 27 1 Reference 27 2 Reference 27 3 Exercise 27 1 Peripherals and Drivers lt 0 sev estas tacts 773 Peripheral Technologies gcc itiws a 1h eee Soe saseetandse 773 Bluetooth Devices 10 Sad yan tenwasi sa easte esau oe 786 Peripheral Troubleshooting 0 022000 ee 790 Examine Peripherals via System Information 795 xiii xiv Contents Lesson 28 Reference 28
5. Apple Pro Training Series OS X Support Essentials 10 9 Kevin M White and Gordon Davisson Table of Contents Installation and Configuration Lesson 1 Lesson 2 Reference 2 1 Reference 2 2 Reference 2 3 Reference 2 4 Reference 2 5 Reference 2 6 Exercise 2 1 Exercise 2 2 Exercise 2 3 Exercise 2 4 Lesson 3 Reference 3 1 Reference 3 2 Reference 3 3 Reference 3 4 Reference 3 5 About This Guide os ccessarnss Kem tevesmesses 3 Learning Methodology 42 c0vesuauas weg ae nokgend e505 4 Lesson Structure 0 cc ccc cece cece cee eter e renee 4 Exercise Requirements 00 000 cece cece eee ee ee 5 Apple Training and Certification 000 7 InstalVOSUMAVECKSs 1i4s03nnce danas adete 9 About OS X Mavericks soc vees eerie salagis sind see sajad a 9 Installation CHOICES 25 2 55 28 si ehh S alee eistaas eas eld paces 12 Before Upgrading a Previous System 05 13 Preparing the System Disk yo o oo see es aiee cee saw nue 20 Upgrading and Installing 0 eee ee eee 22 Installer Troubleshooting 0c cece e ee 27 Prepare a Mac for Upgrade oon G34 inpiasikd Guat sns aes 28 Upgrade to OS X Mavericks 0 cece eee eee eee 36 Erase a Mac System and Install OS X Mavericks 40 Verify System Installation ces cene ewes acs awe e s 45 Setup and Configuration svi jovis eek evans 47 Setuip Assistant eis cieccea a hid eoe nee be
6. PUGATCHIVES 3 ix cica es ious ews tapatdaaen 401 File Archive Comparison 0 0 0 cece eee neno 401 Zip Archives rreren E shea ew were Sheen esas 402 Disk Images iorns a oor a asa totem Gaara E aes 404 Create Disk Imapess ssnircva sunk E EE ic 409 Time Machine 24 07 02 i sata caGnasiads aeiia 413 Time Machine Architecture issuances ised oeewe cans 413 Configuring Time Machine 2 cscccaasenditewe viene oi 418 Restoring from Time Machine 0e eee eee 423 Enable and Configure Time Machine 429 Restore Using Time Machine 00 cece eee 433 Application Installation 6 4 441 The Mac App Store 0 ccc cece eee eens 441 Application Environments 3 ccscus estas eee eaaes 452 Application S CUrityiss 400i on secsuanier nt atapwesaekx 458 Traditional Installation Methods 00000 463 Removing Installed Software 0 e cece cence ees 466 Use the Mac App Storen acces aids a nemo t eae 467 Use an Installer Packages lc salia tae denis sadewakeinay 477 Use a Drag and Drop Install 0 ec eee eee ee eee 480 Remove Applications isi n niece ean ee Marea end itiens 484 Document Management 14 coenixadnereunss 489 Launch Services 0 2 ccna esp EE ee Saeed alles 489 Quick Look roret wields pas a a a weet 493 Auto Save and Versions 0 0 6 ccc cece eee ee eens 496 Contents xi xii Contents Reference 20 4 Reference 20 5 Reference 20
7. ates n nonna aunn 111 Manual Software Updates 0 00 ccc eee euene 117 Installation History sec asd viiaiwta chad dedtageonataded as 120 Manually Install Software Updates in a Classroom 121 Manually Install Software Updates Independently 122 Use Automatic Software Update 0 0 0 124 User Accounts Lesson 6 Reference 6 1 Reference 6 2 Reference 6 3 Exercise 6 1 Exercise 6 2 User Accounts 24 34n rane Sedna Gon eee eas 129 User Account Management 3 0400 04 ese ase acid ous 129 Parental Controls jc oo03 so ea tard Cieabate tryed desea 136 Login and Fast User Switching 0 000 138 Manage User Accounts 20 xectweseiceee cartel ietts gent 144 Create a Managed User Account 0 000 152 Lesson 7 Reference 7 1 Reference 7 2 Reference 7 3 Exercise 7 1 Lesson 8 Reference 8 1 Reference 8 2 Reference 8 3 Reference 8 4 Reference 8 5 Exercise 8 1 Exercise 8 2 Exercise 8 3 Exercise 8 4 Lesson 9 Reference 9 1 Reference 9 2 Reference 9 3 Exercise 9 1 File Systems Lesson 10 Reference 10 1 Reference 10 2 Reference 10 3 Exercise 10 1 Exercise 10 2 Exercise 10 3 Exercise 10 4 Exercise 10 5 User Home Folders yaiets as cun scactennmy eas 157 Home Folder Contents igatathictzalteets heal re tice Sends 157 Deleting User Accounts 2 rica Gi evn cash paslees anes 160 Migrating and Restoring Home Folders 161 Resto
8. nce 23 5 Exercise 23 1 Network Essentials ETEN 579 Network Concepts sssrsrrsererrrererrrerere 580 Networks in Action 0 00 c cece eee e eee eee 585 Basic Network Configuration 6 ese eens 591 Connect to a Wi Fi Network 0 e eee eee 597 Monitor Network Connectivity 000005 601 Advanced Network Configuration 605 Network Locations 2 cece cece eee eee eens 605 Network Interfaces and Protocols 004 608 Network Services sr rreri ere e ipa EEY 613 VPN Configuration nssssssererrererrnrrereru 617 Advanced Network Configuration 0 4 622 Configure Network Locations s ssssrurrrrsss 631 Exercise 23 2 Exercise 23 3 Exercise 23 4 Lesson 24 Reference 24 1 Reference 24 2 Exercise 24 1 Contents Configure Network Service Order 00005 639 Configure VPN Settings sc2555 ov usses 643 Advanced Wi Fi Configuration 0 0 eee 647 Network Troubleshooting 653 General Network Troubleshooting 653 Network Wty ic aso owte via ek eh ee ahaa ote eet 659 Network Troubleshooting 0 eee eens 665 Network Services Lesson 25 Reference 25 1 Reference 25 2 Reference 25 3 Reference 25 4 Reference 25 5 Exercise 25 1 Exercise 25 2 Exercise 25 3 Lesson 26 Reference 26 1 Reference 26 2 Reference 26 3 Reference 2
9. re a Deleted User Account 00 0 cee eee 165 System Security eo yepi oie lulss wets uae bse st 175 User Account Security 0 0 175 Account PAaSSWOLGS yi0 c 5 osc tas sia cseeiie Signe F niMia din acces 177 Resetting Passwords iesn03 sta roa Sa aanwiadsaaenwaaa ys 181 System Security Settings oc adhe eda ew eeeeelen nes 187 Firmware Password iog23 sh 8s esd pees lengua 0 044 oe 194 Reset Account Passwords in OS X Recovery 196 Reset Account Passwords s 5 i i0ksalnnuniwinees seweeees 199 Synchronize Keychain Passwords 0 00 ee eee 203 Use a Firmware Password ci 0s5 is tendie tigre amido 208 Keychain Management 2 211 Keychain Systemscccupices rite aay eben ase te 211 Keychain Management 4 40 4 0 14 dediin sas awed awa ets 213 iCloud Keychain 2 428 ott hea ce wehbe E 220 Manage Keychains icin ie tacdovcasotae titaearachauseis 225 File Systems and Storage 0008 235 File System Components i432 lt 2 a0aduesaaieias ney 235 Managing File Systems n on ete s ni saetenyeatines 240 Mounting Unmounting and Ejecting 249 Repartition a Disk Dynamically 254 Erase and Partition a Dishe si2004 4 weasels cgoaae shave ac 256 Examine Disk Ejection 0ca uk cawcitawewaia ta uae ss 260 Enerypta Volume inerte ssion de venes nE EE 264 Securely Erase Disk Data dca craecdsing aber tuy aw aes 268 Contents ix x Contents Lesson 11
10. tions and Volumes in OS X Recovery Mode 341 Data Management Lesson 14 Reference 14 1 Reference 14 2 Reference 14 3 Exercise 14 1 Lesson 15 Reference 15 1 Reference 15 2 Exercise 15 1 Hidden Items and Shortcuts 349 Hidden Wiems 4 220d Mies tei Ono hiawe ss 349 Bundles and Packages 4 44 wast caisiladots seed ono eh awaed 352 File System SHOTCUtS 2 33 otecusa heey eerreeeans 354 Navigate Hidden Ttems c04 0 cniai nr rSic sever eiawine bi lt 359 System Resources oo bcc ce oae ees ot awd 363 OS X BIG Str ct re gass eni pla du cd aaa pees 363 Font Resources and Font Book 00058 371 Manage Font Resources 0 0 e cece eee 375 Lesson 16 Reference 16 1 Reference 16 2 Exercise 16 1 Exercise 16 2 Lesson 17 Reference 17 1 Reference 17 2 Reference 17 3 Exercise 17 1 Lesson 18 Reference 18 1 Reference 18 2 Reference 18 3 Exercise 18 1 Exercise 18 2 Applications and Processes Lesson 19 Reference 19 1 Reference 19 2 Reference 19 3 Reference 19 4 Reference 19 5 Exercise 19 1 Exercise 19 2 Exercise 19 3 Exercise 19 4 Lesson 20 Reference 20 1 Reference 20 2 Reference 20 3 Metadata and Spotlight 381 File SysternMetadata lt 3c ents tice este teases 381 Spotlight Search ysis Vivace iene nde eve esey 386 Examine File Metadata js covece sia wed oetw ts tae eeant 393 Search Using Spotlight osj05324 cdeotn tatsaiesanlastawe 396
11. tte cee eeee TEE 47 Migration Assistant 0 cece eee eee eens 52 System Preferentes p ean nde ri neve murat an ia a 55 Profiles vs cine aeii nit dodanie aeaa ae A 58 System Information caamitesae dant diametenesnaes 60 vii viii Contents Exercise 3 1 Exercise 3 2 Exercise 3 3 Exercise 3 4 Exercise 3 5 Exercise 3 6 Exercise 3 7 Lesson 4 Reference 4 1 Reference 4 2 Reference 4 3 Exercise 4 1 Exercise 4 2 Exercise 4 3 Lesson 5 Reference 5 1 Reference 5 2 Reference 5 3 Exercise 5 1 Exercise 5 2 Exercise 5 3 Configure a New OS X System for Exercises 63 Configure an Existing OS X System for Exercises 66 Examine System Preferences sic asics 4a yeaa hos tae Caged 69 Download the Student Materials in a Classroom 74 Download the Student Materials Independently 78 Install a Configuration Profile 0 0 0 00 81 Examine System Information 0 0 0 e ce eeee 84 OS ARECOVERY oree bu ceteris tiaia k Maced ee 87 Startup from OS X Recovery s 003 Maeda cheeses venvvwe 87 OS X Recovery Utilities 4 ccies te taaeeudels Sater eias 88 External OS X Recovery Disks 00 c cece eee 91 Use OS X RecoverVacwncteridecrstaowes tle ial eusiatek 93 Create an OS X Recovery Disk 00ceceeeeues 99 Create an OS X Install Disk 0 0 cece cece eee 106 OS X Software Updates 0005 111 Automatic Software Upd
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