Operating Instructions (UK) Call Manager tiptel 355 ISDN
Contents
1. 20 Information system sss nennen 21 Information systems setting options sss 21 Information system settings sse 22 Opening the Information system menu item sse 22 Edit outgoing messages sub menu sese 22 Table of contents Information system examples sse 23 Information system welcome message ISO 23 Information system info message IS1 23 Answering mode with information system 25 Setting up the voicemail system brief guide 26 How to set up your voicemail system 26 Possible outgoing message combinations 27 Automatic switchboard process diagram 30 Welcome and transfer process diagram 31 Information system process diagram 32 Index o SEE HERREN 33 Call management introduction Call management General This manual describes all of the tiptel 355 ISDN s call management functions The manual for the tiptel 350 10 ISDN is enclosed for the answering machine and voice mail functions also included The tiptel 355 ISDN has th2. 15 Assign distinations 10 Busy message 11 Destination 11 Edit outgoing messages 10 Examples 13 Function available 10 11 Messages in mailbox 11 Process diagram 30 Setting OPTIONS i opcre ed 10 uso Ee 11 B Busy message Automatic switchboard 11 Welcome and transfer 17 management 6 Connection diagram 9 D Destination Automatic switchboard 11 Welcome and transfer 16 Display symbols 3 E Edit outgoing messages Automatic switchboard 10 Information system 21 Welcome and transfer 16 33 Examples Automatic switchboard 13 Information system 23 Welcome and transfer 19 F Function available Automatic switchboard 10 Information system 21 Welcome and transfer 16 Info messages Information system 21 Information system 21 Answerin
3. action as releasing the record button provides you with a pause function Using the Playback button you may listen to the OGM displayed Message in Mailbox or Mailbox X This is where you can set the mailbox in which any incoming message relating to a particular info message will be recorded With the setting there is no recording option 21 Information system Information system settings Opening the Information system menu item lt gt Press Menu The main menu appears in the display Setti 9 e X Coll Hanasgement ma dq Time control Press the select button next to Call The display shows all available call manage management ment functions Call Management 4 Automatic central lt gt Welcome and Exchange Information system gt Press the select button next to The display shows all the setting options Information system Information system function 949112618 na rec welcome ann i Info announce LR E Press the select button next to The display changes to Yes and this mode Function available is then immediately available in the menus a Press and hold the select button nextto You can record the welcome You can also Record welcome pause during recording displayed cs f you want to make a recording using the external AUDIO IN input first press the button Using the Playbac
4. displayed To delete the settings press and hold the select button for 2 seconds To exit the menu press Stop repeatedly 8 cp gt gt Set the flashing figure using the up d E x Q 18 The selected input point flashes The desired figure is displayed The input point stops flashing The mailbox displayed is now used to leave messages if the destination is busy The assignment for this destination is re moved The basic settings once again appear in the display Welcome and transfer Welcome and transfer examples Welcome and transfer outgoing messages BV1 to BV5 Good morning and welcome to technical support This call will cost you 24 Pfen nigs per minute Please have your customer reference number and information about your product such as the serial number and software configuration ready so that our staff can provide you with expert assistance You will now be connected to the next available member of staff c You can record up to 5 different outgoing messages BV1 to BV5 and switch between them either manually the lowest select button on the display in the default setting or using time control to change the outgoing message accord ing to the time and or day lt Instead of the default names BV1 to BV5 you should give them more meaning ful names such as Welc AM for the outgoing message in the morning or Welc W E for the weekend outgoing message The nam
5. is currently unavailable you wish to is out of the office at present you wish to is at lunch at present you wish to is on holiday at present Individual 0 you are through to the XYZ PLC switchboard Individual Hello you have dialled correctly and are through to XYZ PLC 27 9 mailboxes which can Call filter each be set independently individual outgoing messages optional optional Automatically selected if Automatically there is no free recording selected if capacity there is no free recording capacity optional optional optional optional optional optional optional optional optional optional optional optional Individual outgoing message for each person Hello this is the extension for Susi Blumenfeld am in a meeting at the moment Individual outgoing messagefor each person Hello this is the extension for Susi Blumenfeld am on holiday at present Voicemail system brief instructions Outgoing Global mailbox 9 mailboxes Call filter message with example which can each individual No 21 AZ 2 AZ AZ 4 AZ 5 BV 1 BV2 BV 3 BV 4 be setindepend outgoing ently messages Automatic switchboard outgoing message 1 Good morning you are through to XYZ PLC Unfortunately all our switchboard operators are currently busy However you can transfer your call yourself P
6. note 7 Transfers in PBX systems m 8 How to set the transfer type emeret rent 8 Connection diagram sssssssseseennetnntnen tete 9 Automatic switchboard sss 10 Automatic switchboard setting options sss 10 Automatic switchboard settings sse 11 Opening the Automatic switchboard menu item 11 Edit outgoing messages sub menu 12 Assign destinations sub menu 12 Automatic switchboard examples 13 Automatic switchboard outgoing messages AZ1 to 25 13 Automatic switchboard busy message seen 14 Answering mode with Automatic switchboard 15 Welcome and transfer sse 16 Welcome and transfer setting options 16 Welcome and transfer settings sss 17 Opening the Welcome and transfer menu item 17 Edit outgoing messages sub menu 18 Assign destination sub menu 18 Welcome and transfer examples 19 Welcome and transfer outgoing messages BV1 to BV5 19 Welcome and transfer busy message 19 Answering mode with Welcome and transfer
7. ringing yes Transfer to i with ECT ICT double DISCONNECT END End of outgoing message no Busy message Button 0 pressed yes no Does MB i exist Is MB i active no yes Activation of assigned mailbox i END 30 Technical appendix Welcome and transfer process diagram Call c Outgoing message End of outgoing message Call is held call to destination Busy or rejected Busy message Does MB exist Is MB active no Is destination ringing v Transfer Activation of assigned with ECT ICT double mailbox DISCONNECT 31 Technical appendix Information system process diagram Call Outgoing message 15 0 with evaluation Button i pressed i 1to9 Outgoing message IS i with DTMF evaluation 1109 pressed yes 0 pressed no Does MB exist Is MB active pressed Activation of assigned mailbox 32 Index Index A Answering mode Automatic switchboard 15 Information system 25 Welcome and transfer 20 Assign destinations Automatic switchboard 10 Welcome and transfer 16 Automatic switchboard 10 Answering mode
8. the Information system process diagram on P 32 24 Information system Answering mode with information system i gt Select the outgoing message defined as the welcome message ISO using the select button next to the outgoing mes sage symbol Press Answering mode The outgoing message selected appears next to the symbol in the bottom right of the display IS 0 The Answering mode button lights up The symbol for Information system appears in the display i WEDHESDAY x B 24 01 01 a 1005 150 You can switch between the Answering machine and Information system modes by pressing the select button next to ISO To de activate answering mode with Information system press Answering mode again Vo further calls are accepted The basic set tings appear in the display lt f you have the outgoing message changed by time control you can for exam ple use the Information system function during the day and automatically switch to answering machine mode voicemail system in the evening Example In the fourth switching time highlighted the outgoing message ISO information system welcome is selected at 18 00 from Monday to Friday and answering mode is activated At the same time the tiptel 355 ISDN mode is changed to Information system Dis ho TU ME TH FR mm eas IS 25 Voicemail system brief i
9. use this option please check with your network operator If you are connecting the tiptel 355 ISDN in a PBX system according to variant 4 your PBX system must support transfers to one of its internal So connections You should check that this is the case as otherwise you will not be able to use the tiptel 355 ISDN in this connection variant A transfer to an external number e g a mobile is only possible if your PBX system supports this function If you want to use this option please check with the supplier or manufacturer of your PBX system The internal So connections on the tiptel 411 clip 811 clip 822 clip and 4011 XT PBX systems support transfers to both internal and external subscribers Call management introduction Transfers in PBX systems The tiptel 355 ISDN currently supports two different kinds of transfer in PBX systems e ECT Explicit Call Transfer e ICT Implicit Call Transfer also known as double DISCONNECT You must set the variant required for your PBX system in the tiptel 355 ISDN as oth erwise the transfer function will not work Please check with the supplier or manu facturer of your PBX system as to which variant should be selected How to set the transfer type Press Menu The main menu appears in the display Seffindz e nn Coll Hanagement Time control Press the select button next to Call management The display shows all the call management functions availab
10. 2 if you would like to place an order please press 3 if you would like to speak to our service department please press 4 If you would like to hear this message again please press O Pause of approx 5 seconds You have not made any selection we will connect you to our switchboard You can record up to 5 different outgoing messages AZ1 to 25 and switch between them either manually the lowest select button on the display in the default setting or using time control to change the outgoing message accord ing to the time and or day lt Instead of the default names AZ1 AZ5 you should give them more meaning ful names such as OGM AM for the outgoing message in the morning or OGM W E for the weekend outgoing message The name can be up to 10 characters in length ce If the caller does not make any selection approx 40 of all subscribers in Germany still have their telephones set to pulse dialling the tiptel 355 ISDN automatically connects them to the destination reached by pressing 1 There fore a destination and if necessary a mailbox should always be set for this button 13 Automatic switchboard Automatic switchboard busy message Unfortunately the extension you require is not available busy at present If you would like to make another selection and be connected to another extension please press 0 now You can also leave a message for the person you wish to speak to to do this pres
11. EDHEZDRV x ru 24 01 01 ACL You can switch between the Answering machine and Automatic switchboard modes by pressing the select button next to AZ1 To de activate answering mode with No further calls are accepted The basic set Automatic switchboard press An tings appear in the display swering mode again c f you have the outgoing message changed by time control you can for exam ple use the Automatic switchboard function during the day and automatically switch to answering machine mode voicemail system in the evening Example In the second switching time highlighted the outgoing message AZ1 OGM AM is selected at 08 00 from Monday to Friday and answering mode is activated At the same time the tiptel 355 ISDN mode is changed to Automatic switchboard P Time control t 2 x Moe 00 TU WE TH FR mm 5 1 fe ACL ANN Horn 15 Welcome and transfer Welcome and transfer Your tiptel 355 ISDN can greet your callers and then transfer them to another number or extension e g collective number for connection in a PBX system In contrast to the Automatic switchboard function no action by the caller selection of a number is necessary If the transfer destination is busy the caller can be recalled and he will then hear the busy message selected Callers know straightaway that they are con nected correctly and your staff are
12. Operating Instructions UK Call Manager tiptel 355 ISDN tiptel Display symbols Display symbols qi foi 07 ii Automatic switchboard activated Information system activated Answering mode activated new messages 7 calls Playback Pause playback Recording in progress micro phone activated Destination of message transfer or update log book Record mode active Record general Time control activated switching time Message transfer activated Selected outgoing message Search skip forwards Search skip back Unsuccessful call Division into submenus Device locked LU 5 ym 11111112 hei 1 Welcome and transfer outgoing message before answering activated Automatic switchboard set to outgoing message 1 Answering mode activated no new messages 7 calls Caller number Call Call for number MSN Volume Free memory Second function Insert blank Delete Message record mode Remote operation carried out log book Message transfer carried out with no subsequent remote operation log book Mailbox 1 set up new messages Mailbox 1 set up no new messages Recording in progress via audio input Table of contents Table of contents Display symbols sse tenente enne 3 Call management 2 222 6 General a 6 Requirements for transfer sss 7 Important
13. come and Exchange Information system yr Press the select button next to The display shows all the setting options Automatic switchboard Autom Central function 949119612 na edit announce rec occuipied annouce Li 11 Automatic switchboard ED Press the select button next to Function available 2 Press and hold the select button next to Record busy message The display changes to Yes and this mode is then immediately available in the menus You can record the busy message You can also pause during recording displayed cs f you want to make a recording using the external AUDIO IN input first press the button Using the Playback button you may listen to the OGM dis played Edit outgoing messages sub menu Rnnounce record announce targets ACL edit announce Ann Morn gt gt Switch to the desired outgoing message using the up down arrow buttons If you would like to change the preset name of the outgoing message press the select button next to Outgoing message Press and hold the select button next to Record outgoing message The name of the outgoing message is dis played This takes you to the menu for setting the name You can record the outgoing message dis played You can also pause during recording displayed lt f you want to make a recording using the external AUDIO IN input first p
14. e can be up to 10 characters in length Welcome and transfer busy message Unfortunately all our staff are currently on customer calls Please stay on the line and you will be connected with the next available member of staff You can also leave a message to do this press the button on your telephone gt You do not have to tell the caller about the option of leaving a message If the caller does not press during the busy message he remains in a queue until the subscriber is reached c f you have not assigned a mailbox to this destination in the settings menu pressing the button has no function lt If the destination is not busy and no one picks up the call your telephone sys tem redials after a set time connection variant 4 only If you want to use this option please check with the supplier or manufacturer of your PBX system The tiptel 411 clip 811 clip 822 clip and 4011 XT PBX systems redial after 45 sec ondas Redial if the transfer destination does not answer gt More precise details of all functions can be found in the Welcome and transfer process diagram on P 31 19 Welcome and transfer Answering mode with Welcome and transfer ic Select the outgoing message defined as outgoing message selected appears next the welcome message using the select to the symbol in the bottom right of the display button next to the outgoing message BV 1 BV 2 BV 3 BV 4 BV 5 s
15. e following operating modes 1 Automatic switchboard This mode is used to relieve the burden on switchboard staff A caller is greeted and can use tone dialling to transfer themselves to the desired contact person 2 Welcome and transfer This mode relieves staff on a hotline for example from having to repeat the same welcome messages A caller is greeted with a comprehensive informa tion message and then transferred fully automatically to a collective number 3 Information system This mode offers a company the opportunity of handling constantly recurring customer enquiries or standard information automatically thus relieving the burden on its staff The caller can use tone dialling to select and listen to the de sired information himself Each of these modes can be configured completely independently As a default these modes are deactivated and they have to be configured and activated in the appropriate menu After configuration different outgoing messages AZ BV IS are available to you The choice of outgoing message can be used to switch between the different modes Of course it is also possible to do this fully automatically using the integrated time control In contrast to the tiptel 350 350 10 ISDN the tiptel 355 ISDN has a larger memory and therefore allows around 2 hours of messages as standard The message time can be extended to 6 hours for more comprehensive information for example To do this you need the mul
16. ed lt f you want to make a recording using the external AUDIO IN input first press ABCDE the amp button Using the Playback button you may listen to the OGM dis played Welcome and transfer Edit outgoing messages sub menu record announce assign traget WE1 edit announce Rnnounce Welt Horr um gt Switch to the desired outgoing message using the up down arrow buttons ie If you would like to change the preset name of the outgoing message press the select button next to Outgoing message m Press and hold the select button next to Record outgoing message The name of the outgoing message is dis played This takes you to the menu for setting the name You can record the outgoing message dis played You can also pause during recording displayed cs f you want to make a recording using the external AUDIO IN input first press ABCDE the button Using the Playback button you may listen to the OGM dis played Assign destination sub menu WEL target Welc Morn number 3B Hotline Press the select button next to Destination For multi figure setting of the destination move the input point using the arrow buttons right left down arrow buttons To finish inputting press the select button next to Destination again Press the select button next to Mailbox until the desired mailbox is
17. g mode 25 Edit outgoing messages 21 Examples 23 Function available 21 Info messages cete 21 Message in mailbox 21 Process diagram 32 Setting Options ss 21 Setti NGS beer diis 22 Welcome 21 M Mailbox Automatic switchboard 11 Welcome and transfer 17 Message in Mailbox Automatic switchboard 11 Information system 21 Welcome and transfer 17 Message time 6 nere rm CE ma 6 Outgoing message possible combinations 5 e P bd 27 Index P Possible outgoing message combinations 27 Process diagram Automatic switchboard 30 Information system 32 Welcome and transfer 31 S Setting options Automatic switchboard 10 Information system 21 Welcome and transfer 16 Setting up Voicemail system 26 Settings Automatic switchboard 11 Information system 22 Welcome and transfer 17 T Transfers
18. get travel to Mallorca please press 1 for our great value All inclusive offers in the Dominican Republic please press 2 for information on Tours in the USA please press 3 Press 4 for all our information on Holidays in Turkey for your Spanish holiday please press 5 City breaks are presented under 6 and for information on your Activity holiday in the Alps please press 7 Pause of ap prox 5 seconds c You can use the figures 1 to 9 The figure 0 is reserved for returning to this wel come message ISO from the info messages Information system info message IS1 Hello everyone this week we have a flight to Mallorca for just 99 Euros But there is more any length of outgoing message If you would like information on other offers simply select the appropriate number Pressing O will take you back to the selection menu if you want to listen to the options again You can also leave our staff 23 Information system a message about a particular topic to do this simply press the button on your telephone gt You do not have to inform the caller about the option of leaving a message If the caller does not press the button during the info message he remains in this info message until he selects another number or hangs up f you have not assigned a mailbox to this destination in the settings menu pressing the button has no function lt More precise details of all functions can be found in
19. k button you may listen to the OGM dis played Edit outgoing messages sub menu 151 edit announce Rnnounce Mallorca ecard annonce rec in UB Smith lt gt Switch to the desired outgoing message name of the outgoing message is dis using the up down arrow buttons played 22 Information system AE If you would like to change the preset This takes you to the menu for setting the name of the outgoing message press name the select button next to Outgoing message Press and hold the select button nextto You can record the outgoing message dis Record outgoing message played You can also pause during recording displayed c f you want to make a recording using the external AUDIO IN input first press the button Using the Playback button you may listen to the OGM dis played Sp Press the select button next to The mailbox displayed is used for incoming Message in mailbox until the desired messages left on that particular topic which mailbox is displayed are left by people who listen to the info mes sage shown Q To exit the menu press Stop repeatedly The basic settings once again appear in the display Information system examples Information system welcome message ISO Welcome to the Plane and Train travel agency You have reached our automatic in formation system which we would like to use to tell you about our great value offers For information on Bud
20. le Call Management Automatic Central Welcome and Exchange Information system Move to the option Transfer type using the down arrow button The menu option appears in the display Coll Management Welcome and Exchange Information system way of eschange D mp Press the select button next to Transfer type Press the Stop button twice to leave the menu 4 The selected transfer version appears in the display The default settings once again appear in the display Call management introduction Connection diagram socket of internal BRI in a PABX external BRI of a PABX ww socket at the NT W ISDN wall socket socket at the telephone device ISDN cable content of delivery ISDN cable of terminal to be connected not content of delivery Not if tiptel 355 ISDN is connected to an internal BRI in a PABX Audio in Audio out 3 5 mm jack cable is content of delivery Automatic switchboard Automatic switchboard The first type of application is the Automatic switchboard In this case the caller himself decides which destination he would like to be connected to using a number on his tone dial compatible MFV telephone As a result practically any telephone system is capable of direct dialling In addition the burden on an existing switch board is
21. n 1 to 9 Select the button which a caller with an MFV compatible telephone will have to press to reach the destination assigned to that number If the caller does not press any button the tiptel 355 ISDN trans fers the call to the destination entered for button 1 10 Automatic switchboard Consequently this destination should always be de fined Destination Enter the collective number of the extension to which the tiptel 355 ISDN should transfer the call after the appropriate button has been pressed on the caller s telephone Mailbox or Mailbox X This is where you can set the mail box in which any message for a particular destination will be recorded This is important for a busy number for example With the setting there is no record ing option Record busy message This is where you record the outgoing message that a caller will hear if the transfer destination is busy Using the Playback button you may listen to the OGM displayed Automatic switchboard settings Opening the Automatic switchboard menu item pud Press Menu The main menu appears in the display Mainmenu zeffingz e 6n Call Management Ta uu Time control B Press the select button next to Call The display shows all available call manage management ment functions Call Management 4 Automatic Central 4 Wel
22. nstructions Setting up the voicemail system brief guide Alongside a main mailbox main answering machine this device offers you the op tion of setting up a maximum of 9 other mailboxes personal answering machines for each MSN A mailbox is configured using the same menu structure as the main answering machine You simply have to first of all select the appropriate mailbox by pressing the third display button from the top How to set up your voicemail system 1 Save all MSNs that you want to use Press Menu select Settings skip through to Own number select it and en ter it 2 Assign the individual mailboxes Press Menu skip through to Set up mailbox and select it You can enter a name other than the default Mailbox X 3 Setupthe individual mailboxes Press the third display button from the top and select the mailbox The outgoing message numbers displayed in the bottom right now relate to the individual mailbox All buttons and all menus are now switched to the mailbox shown in the display More details of the possible outgoing message combina tions can be found on P 27 of this manual If you press the Menu button the selected mailbox is shown on the first line of the display in front of the relevant menu item Each mailbox has its own menu which other than a few general setting options is the same as that for the main answering machine ce More extensive details on this topic can be found in the manual f
23. omers with various pieces of information that do not change for some time travel agents weekly offers in a store manufacturer s product info line can use the Infor mation system function to ensure that its staff do not have to constantly repeat the same standard information Information systems setting options Function available Yes or no Here you set whether or not Information system is available for use This allows you to make all entries and record your outgoing messages with the No setting however the function cannot be ac tivated using the answering mode button or using time control i e it is removed from all menus Record welcome This is where you record the outgoing message that a caller will hear as a welcome This message must specify the max of 9 options for selecting an info message see below Using the Playback button you may listen to the OGM displayed Info messages gt gt Outgoing message Here you can change the name of the outgoing message max 10 characters The preset names are 151 to 159 Give the individual messages a meaning ful name e g Mallorca or USA budget This will give you a better overview later Using the up down arrow buttons you can switch between the individual messages Record outgoing This is where you can review or record the outgoing messages message set You do not have to do this in a single
24. or the tiptel 350 10 ISDN voicemail system under Mailbox set up Once you have set up the mailboxes they are available as alternate destinations in case of the call destination being busy or to leave messages in the Informa tion system Using time control while Automatic switchboard is running you can for ex ample set an outgoing message other than the standard one for the mailbox as this may be more suitable as a destination message To do this simply enter the same times in the mailbox time control as for the Automatic switchboard func tion 26 Voicemail system brief instructions Possible outgoing message combinations Outgoing Global mailbox with example message No Plug amp Answer Hello this is the automatic voicemail for extension number You can leave a message Please speak after the tone Individual Welcome to XYZ PLC Unfortunately our voicemail System has no more space for messages Please try again later Individual Hello and welcome to XYZ PLC Individual Good evening Welcome to XYZ PLC Unfortunately you have called outside our business hours Individual speak to Individual 0 and welcome to XYZ PLC The person speak to Individual 0 and welcome to XYZ PLC The person speak to Individual and welcome to XYZ PLC The person speak to 0 and welcome to XYZ PLC The person you wish to
25. relieved as a caller can transfer himself to the desired contact person If you have also set up mailboxes if one of the nine destinations is busy the caller hears an appropriate outgoing message and can if necessary leave a message You can find a brief guide to setting up mailboxes on P 26 see also Mailbox set up in the tiptel 350 10 ISDN manual Automatic switchboard setting options Function available Yes or no Here you set whether or not Automatic switchboard is available for use This allows you to make all entries and record your outgoing messages with the No setting however the function cannot be activated using the answering mode button or using time control i e it is removed from all menus Edit outgoing messages gt gt Outgoing messages Here you can change the name of the outgoing message max 10 characters The preset names are 21 to AZ5 Give them a meaningful name e g OGM for the message intended for the morn ing This will give you a better overview later Using the up down arrow buttons you can switch between the individual messages Record outgoing This is where you can review or record the outgoing messages message set You do not have to do this in a single action as releasing the record button provides you with a pause function Using the Playback button you may listen to the OGM displayed Assign destinations gt gt Butto
26. relieved of the burden of constantly repeating the welcome message If the transfer staff are busy overflow the call can also be diverted to a tiptel 355 ISDN mailbox The caller does not get the impression that no one is there Welcome and transfer setting options Function available Yes or no Here you set whether or not Welcome and transfer is available for use This allows you to make all entries and record your outgoing messages with the No setting however the function cannot be activated using the answering mode button or using time control i e it is removed from all menus Edit outgoing messages gt gt Outgoing message Here you can change the name of the outgoing message max 10 characters The preset names are BV1 to BV5 Give them a meaningful name e g Welc AM for the message intended for the morn ing This will give you a better overview later Using the up down arrow buttons you can switch between the individual messages Record outgoing This is where you can review or record the outgoing messages message set You do not have to do this in a single action as releasing the record button provides you with a pause function Using the Playback button you may listen to the OGM displayed Assign destination gt gt Destination Enter the collective number of the extension to which the tiptel 355 should transfer the call after
27. requirements 7 34 Voicemail system Setting 26 Welcome and transfer 16 Answering mode 20 Assign destination 16 Busy MESSAGE 17 Destination tette 16 Edit outgoing messages 16 Examples 4 opi 19 Function available 16 MailDOxX eini 17 Messages in mailbox 17 Process diagram 31 SENG eter iere 17 Setting Options xd 16 Welcome Information system 21 TIPTEL AG Halskestr 1 D 40880 Ratingen phone 49 2102 428 189 fax 49 2102 428 180 Internet www tiptel com GB 08 2001 4931473
28. resented under 6 and for information on your Activity holiday in the Alps please press 7 Pause of approx 5 seconds Information system outgoing message for button 1 Cheap holidays in Mallorca for only Information system outgoing message for button 2 Welcome to our Dominican Republic info Information system outgoing message for button 3 USA tours the varied alternative Information system outgoing message for button 4 Turkey for connoisseurs here are our offers Information system outgoing messge for button 5 Cultural holidays in Spain here is what we offer Information system outgoing message for button 6 City breaks are our speciality Information system outgoing message for button 7 For climbing the Alps you have come to the right place Information system outgoing message for button 8 Great deals for all four corners of the earth Information system outgoing message for button 9 Duty free shopping cruises in the Baltic 29 Technical appendix Automatic switchboard process diagram Call A Outgoing message with DTMF evaluation Button i Simulation 1 was pressed no no End of outgoing message yes pressed i 1to9 yes yes Button 0 pressed yes no Call is held call to destination i yes Busy or rejected no no ls destination i
29. ress the button Using the Playback button you may listen to the OGM dis played Assign destinations sub menu ACi Targets Ann Morn x 1 number 25 lioiceboH 0125 ED Switch to the desired button using the up down arrow buttons Press the select button next to Destination For multi figure setting of lt be the destination move the input point using the arrow buttons right left 12 The button to be pressed by the caller is dis played The selected input point flashes Automatic switchboard lt gt Set the flashing figure using the up The desired figure is displayed down arrow buttons gt To finish inputting press the select The input point stops flashing button next to Destination again que Press the select button next to The mailbox displayed is now used to leave Mailbox until the desired mailbox is messages if the destination is busy displayed e To delete the settings press and hold The assignment for this destination is re the select button for 2 seconds moved Q To exit the menu press Stop repeatedly The basic settings once again appear in the display Automatic switchboard examples Automatic switchboard outgoing messages AZ1 to AZ5 Good morning and welcome to if you would like to be connected directly to our switchboard please press 1 if you would like information on a product please press
30. ress Automatic switchboard outgoing message 2 Hello you are through to XYZ PLC Unfortunately all our switchboard operators are currently busy However you can transfer your call yourself Press Automatic switchboard outgoing message 3 Good evening you are through to XYZ PLC Unfortunately all our Switchboard operators are currently busy However you can transfer your call yourself Press Automatic switchboard outgoing message 4 Hello you are through to XYZ PLC Unfortunately we are closed for the summer holiday However you can transfer your call to one of our emergency staff Press Automatic switchboard outgoing message 5 Hello you are through to XYZ PLC Unfortunately we are closed at the weekend However you can transfer your call to one of our emergency staff Press Welcome and transfer outgoing message 1 Good morning and welcome to technical support This call will cost you 24 Pfennigs per minute Please have your customer ref erence number and information about your product such as the serial number and software configuration ready so that our staff can provide you with expert assistance You will now be con nected to the next available member of staff Welcome and transfer outgoing message 2 Hello and welcome to technical support Welcome and transfer outgoing message 3 Good evening and welcome to technical support Welcome and transfer o
31. s the button on your telephone If you do not do anything we will con tinue to try to connect you Please wait This example highlights all the possibilities but you do not have to explain all of the options to the caller If the caller does not press either 0 or during the busy message he remains in a queue until the subscriber is reached c f you have not assigned a mailbox to this destination in the settings menu pressing the button has no function lt If the destination is not busy and no one picks up the call your telephone sys tem redials after a set time connection variant 4 only If you want to use this option please check with the supplier or manufacturer of your PBX system The tiptel 411 clip 811 clip 822 clip and 4011 XT PBX systems redial after 45 sec onds Redial if the transfer destination does not answer gt More precise details of all functions can be found in the Automatic switch board process diagram on P 30 14 Automatic switchboard Answering mode with Automatic switchboard ic Select the outgoing message defined as outgoing message selected appears next the welcome message using the select to the symbol in the bottom right of the display button next to the outgoing message AZ 1 AZ 2 AZ 3 AZ 4 AZ 5 symbol Press Answering mode The Answering mode button lights up The symbol for Automatic switchboard appears in the display p ra LJ
32. the welcome message has been played 16 Mailbox Welcome and transfer Record busy message or Mailbox X This is where you can set the mailbox in which any message for a particular desti nation will be recorded This is important for a busy number for example With the setting there is no recording option This is where you record the outgoing message that a caller will hear if the transfer destination is busy Us ing the Playback button you may listen to the OGM displayed Welcome and transfer settings Opening the Welcome and transfer menu item uvwxyz Press Menu The main menu appears in the display Mainmenu Setti Dame X Coll Management eee gt Time control nnn Press the select button next to Call The display shows all available call manage management ment functions Call Management 4 Automatic Central Welcome and Exchonge a Information Press the select button next to The display shows all the setting options Welcome and transfer Welc and Exchange function auailable na edit announce LE rec occupied announce Li Press the select button next to The display changes to Yes and this mode Function available is then immediately available in the menus Press and hold the select button nextto You can record the busy message You can Record busy message also pause during recording display
33. timedia cards MMC available as an accessory With the tiptel 355 ISDN mailboxes can be defined as an alternate destination for a busy extension i e if a subscriber is busy the caller can be diverted to the specified mailbox and can leave a message For information on setting up these mailboxes please refer to following sections of the chapter Mailbox set up in the tiptel 350 10 ISDN manual Add multiple users and Operation with multiple users You can also find a brief guide to setting up mailboxes on P 29 of this manual Call management introduction Requirements for transfer Before configuring the device please read the chapter First steps in the tiptel 350 10 ISDN manual The variants 3 use in front of a PBX system and 4 use on a PBX ISDN extension are important for using the device as a call manager You use vari ant 3 if your PBX system has a multiple device connection and variant 4 if your PBX System has a system connection or if several ISDN connections are used Important note The transfer option is essential for the call management functions Welcome and transfer and Automatic switchboard If you are connecting the tiptel 355 ISDN in front of a PBX system according to vari ant 3 you can transfer to devices connected downstream of the tiptel 355 ISDN to its internal So bus A transfer to an external number e g a mobile is only possible if your network operator supports the ECT function If you want to
34. utgoing message 4 Welcome to technical support We have set up a special hotline for use at the weekend This call will cost you 96 Pfennigs per minute Please have your customer reference number and information about your product such as the serial number and software con figuration ready so that our staff can provide you with expert as sistance You will now be connected to the next available member of staff 28 Voicemail system brief instructions Outgoing Global mailbox 9 mailboxes Call filter message with example which can each individual No BV 5 IS 0 15 1 IS 2 IS 3 IS 4 15 5 IS 6 57 IS 8 IS 9 be setindepend outgoing ently messages Welcome and transfer outgoing message 5 Welcome to technical support We have set up a special hotline for use at night This call will cost you 96 Pfennigs per minute Please have your Information system Welcome message Welcome to the Plane and Train travel agency You have reached our automatic information system which we would like to use to tell you about our great value offers For information on Budget travel to Mallorca please press 1 for our great value All inclusive Offers in the Dominican Republic please press 2 for information on Tours in the USA please press 3 Press 4 for all our informa tion on Holidays in Turkey for your Spanish holiday please press 5 City breaks are p
35. ymbol Press Answering mode The Answering mode button lights up The symbol for Welcome and transfer appears in the display FS MJEDHESDRM x SE 24 01 01 nur 1 1 You can switch between the Answering machine and Welcome and transfer modes by pressing the select button next to BV1 To de activate answering mode with Vo further calls are accepted The basic set Welcome and transfer press An tings appear in the display swering mode again c f you have the outgoing message changed by time control you can for exam ple use the Welcome and transfer function during the day and automatically switch to answering machine mode voicemail system in the evening Example In the third switching time highlighted the outgoing message BV1 Welc AM is selected at 09 00 from Monday to Friday and answering mode is activated At the same time the tiptel 355 ISDN mode is changed to Welcome and transfer Time control TL zb Ed 09 00 THU TH FR Sa kr WED Horn 20 Information system Information system A menu controlled information system with 10 individual outgoing messages of any length is integrated as the third function of the tiptel 355 ISDN Here the caller de cides himself by pressing a number on his tone dial compatible MFV telephone which information he would like to listen to Any company which wants to provide its cust
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