Hoover WH20400 Use and Care Manual
Contents
1. Do not immerse in water e Do not allow to be used as a toy Not intended for use by chil dren age 12 and under Close supervision is necessary when used near children To avoid injury burn or damage keep children away from product and do not allow children to touch steam cleaner while in use or before completely cool or to place fingers or other objects into any openings e Do not use any extension cord with this product e Do not handle the plug or the Steam Mop with wet hands Do not operate the Steam Mop without footwear e Do not place hands or feet under the Steam Mop while it is in operation as the steam cleaner gets very hot and may create a burn hazard e Use only on flat horizontal surfaces Do not use the Steam Mop on walls counter tops or windows o protect against a risk of electric shock do not immerse the Steam Mop into water or any other liquids e Use only as described in this manual Use only manufacturer s recommended attachments and products e Do not use with damaged cord or plug If appliance is not work ing as it should has been dropped damaged left outdoors or dropped into water call Customer Service at 1 800 944 9200 for instructions before continuing use e Do not pull or carry by cord use cord as a handle close a door on cord or pull cord around sharp edges or corners Do not place product on cord Do not run steam cleaner over cord Keep cord away from heated surfaces e Do not unpl2. a a paper clip in the blockage can be seen area shown insert to use a small thin object remove the blockage such as a paper clip insert to remove 18 Need Help If you need further assistance If your product needs servicing within the warranty period please contact Customer Service at 1 800 944 9200 Mon Fri 8am 7pm EST Always identify your steam cleaner by the complete model number when requesting information or ordering parts The model number of the steam cleaner is located on the data plate PLEASE DO NOT RETURN THIS STEAM CLEANER TO THE STORE 19 Storage e Unplug the power cord e Allow time to cool e Empty the residual fluid from the twin tank and clean the external surface with a dry cloth Allow to dry e Re install twin tank e You may leave solution in solution tank for short period of time but if you are going to leave solution in tank for more than 2 weeks it is recommended to empty the solution tank QUESTIONS OR CONCERNS Contact Us 800 944 9200 For a Complete Troubleshooting Guide see Twitter HooverUSA Facebook facebook com hoover Do not return to store See back of product for model number Troubleshooting This Steam Cleaner contains no user serviceable parts Do not try to repair it yourself USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING If steam cleaner is not working as it should has been dropped damaged left outdoor
3. as warranted take or send the product to either a Hoover Sales and Service Center or Hoover Authorized Warranty Service Dealer along with proof of purchase For an automated referral to authorized service outlets in the U S A phone 1 800 944 9200 OR visit Hoover online at www hoover com For additional assistance or information concerning this Warranty or the availability of warranty service outlets phone the Hoover Consumer Response Center Phone 1 800 944 9200 Mon Fri 8am 7pm EST In Canada contact Hoover Canada Carson Building 100 Carson St Etobicoke Ontario M8W 3R9 Phone 1 800 944 9200 Mon Fri 8am 7pm EST WHAT THIS WARRANTY DOES NOT COVER This Warranty does not cover use of the product in a commercial operation such as maid janitorial and equipment rental services improper 21 maintenance of the product damage due to misuse acts of God nature vandalism or other acts beyond the control of Hoover owner s acts or omissions use outside the country in which the product was initially purchased and resales of the product by the original owner This warranty does not cover pick up delivery transportation or house calls However if you mail your product to a Hoover Sales and Service Center for warranty service cost of shipping will be paid one way This warranty does not apply to products purchased outside the United States including its territories and possessions outside a U S Military Exchange and outsi
4. cloth Do not pour water or use alcohol benzene or paint thinner on the steam cleaner e Do not use in areas where flammable or combustible liquids such as gasoline may be present e Do not use without microfiber pad properly attached to mop head e Do not clean over floor electrical outlets e Do not use the Steam Mop on leather wax polished furniture or floors synthetic fabrics velvet or other delicate steam sensitive materials e Use only Hoover 4X Steam Multi Floor Cleaning Solution e Do not operate Steam Mop without water in water tank e Unplug Steam mop from outlet before filling rinsing or cleaning Do not fill water reservoir with more than recommended amount of water Do not fill detergent reservoir with more than recom mended amount of detergent and water WAR N N G This product contains chemicals known to the State of California to cause cancer birth defects or reproduc tive harm WASH HANDS AFTER HANDLING CAUTION TO REDUCE THE RISK OF DAMAGE e Check and follow flooring manufacturers warranty and recommendations regarding the use of steam mops PRIOR to using this product on your floors and carpets e Store appropriately indoors in a dry place Do not expose machine to freezing temperatures e Never use Steam Mop without microfiber pad attached e Never leave Steam Mop in one spot or on any surface for any period of time when pump is turned on and steam is activated WARNING TO REDUCE THE
5. RISK OF ELECTRIC SHOCK THIS APPLIANCE HAS A POLARIZED PLUG ONE BLADE IS WIDER THAN THE OTHER THIS PLUG WILL FIT IN A POLARIZED OUTLET ONLY ONE WAY IF THE PLUG DOES NOT FIT FULLY IN THE OUTLET REVERSE THE PLUG IF IT STILL DOES NOT FIT CONTACT A QUALIFIED ELECTRICAN TO INSTALL THE PROPER OUTLET DO NOT CHANGE THE PLUG IN ANY WAY 2 Getting started with your steam mop CARTON CONTENTS A Handle B Steam Mop Body Water Tank and Solution Tank attached C Multi Surface Microfiber Pad x2 quantities vary per model D D Carpet Glider E Water Filter Pre assembled in steam cleaner remove water tank to expose filter F 8 oz 4X Steam Multi floor Cleaning Solution Remove all parts from carton and identify each item shown WH20400 WH20420 Make sure all parts are located before disposing of packing materials Remove all parts from carton and identify each item shown Make sure all parts are located before disposing of packing materials Varies per model Attach handle Insert main body 2 Insert the handle 3 To stand steam down into floor into main body until mop upright push head until it clicks it clicks into place handle until clicks into place into place Cord storage Wrap cord around cord release hooks Attach microfiber pad A WARNING A To reduce the risk of personal injury Unplug th
6. SIEAM MOP WH20400 WH20420 Series Series User guide IMPORTANT Read carefully before assembly and use 2014 Techtronic Floor Care Technology Limited All Rights Reserved Distributed by Royal Appliance Mfg Co Glenwillow Oh 44139 961151139 1ID110563 RO Welcome to Hoover ownership Now you can make it official Visit www hoover com filter reminders to receive free service reminders sent straight to your inbox Get cleaning confidence for up to 1 full year with the Hoover limited warranty Your Guide Safety Instructions Getting started with your steam mop How to use Before you begin cleaning Using your machine Maintenance Need Help Troubleshooting Service amp Warranty 10 19 19 20 21 IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using an electrical steam cleaner basic precautions should always be followed including the following READ ALL INSTRUCTIONS BEFORE USING THIS STEAM CLEANER THIS PRODUCT IS INTENDED FOR HOUSEHOLD USE ONLY IF USED COMMERCIALLY WARRANTY IS VOID WARNING TO REDUCE THE RISK OF FIRE ELECTRIC SHOCK OR INJURY e Fully assemble before operating e Operate steam cleaner only at voltage specified on data label on back of steam cleaner e Do not leave steam cleaner when plugged in Unplug from outlet when not in use and before cleaning or servicing e Do not use outdoors or store outdoors e Do not use for space heating purposes e
7. Twin Tanks section and ensure tank is fully seated 3 Check Water Filter and clean or replace 4 Unplug steam cleaner and allow to cool down 5 Please refer to the Clearing Blockages section 1 Wash or replace with clean pad Please refer to the Removing Cleaning Pads section 20 SERVICE amp WARRANTY SERVICE INFORMATION ANY SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE Call 1 800 944 9200 USA amp Canada In the event that further assistance is required visit an authorized service center Find one nearest you by visiting our website at www hoover com Costs of any transportation to and from any place of repair are to be paid by the owner Always identify your product by the model number and manufacturing code when requesting information or ordering replacement parts The model number and manufacturing code are on the back of the product LIMITED ONE YEAR WARRANTY DOMESTIC USE WHAT THIS WARRANTY COVERS When used and maintained in normal household use and in accordance with the Owner s Manual your HOOVER product is warranted against original defects in material and workmanship for a full one year from date of purchase the Warranty Period During the Warranty Period Hoover will provide labor and parts at no cost to you to correct any such defect in products purchased in the United States U S Military Exchanges and Canada HOW TO MAKE A WARRANTY CLAIM If this product is not
8. de of Canada This warranty does not cover products purchased from a party that is not an authorized retailer dealer or distributor of Hoover products OTHER IMPORTANT TERMS This Warranty is not transferable and may not be assigned This Warranty shall be governed and construed under the laws of the state of Ohio The Warranty Period will not be extended by any replacement or repair performed under this Warranty THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY PROVIDED BY HOOVER ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT WILL HOOVER BE LIABLE FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER WHETHER BASED IN CONTRACT NEGLIGENCE TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER Some states do not allow the exclusion of consequential damages so the above exclusion may not apply to you This warranty gives you specific rights you may also have others that vary from state to state
9. e steam cleaner when assembling the accessories e IMPORTANT e Never use the Steam Mop without the Microfiber Pad correctly attached to the Mop Head The Multi Surface Microfiber Pad can be used on all sealed hard floor surfaces as well as carpet When using on carpet the carpet glider attachment should be utilized as directed in the Refreshing Carpet section of this manual Place the cleaning pad on the floor white side facing up Place steam mop on top of pad making sure the Mop Head covers the entire pad Hook and loop feature on the bottom of the mop will hold the pad in place How to use oof to Tec 15 Quantity varies per model Handle Solution Trigger behind Twin Tank release button Twin Tank Hard Water Filter behind Steam and Solution Dial or Control Panel On Off Switch SteamStream Button Compact Scrub Brush beneath Floorhead SteamSteam Nozzle Handle Release Button Quick Cord Release Hook Floorhead release button Carpet Glider Accessories 16 Multi Surface Microfiber Pad 17 Carpet Glider 18 Water Filter Pre assembled in steam cleaner remove tank to expose filter 19 Cleaning Solution e WH20400 Series z WH20420 Series O AOO 16 Y 17 18 i Ql E Accessories TECHNICAL SPECIFICATION Model Number WH20400 WH20420 Inp
10. eaner or press the Steam Trigger without water in the water tank e IMPORTANT e Never use the Steam Mop without the Microfiber pad properly attached to the Mop Head Plug into outlet and slide switch to ON I ON position The red light will illuminate to show power on The blue light will illuminate to show the steam mop is ready to use To turn OFF slide switch to OFF O OFF position To recline the steam mop place your foot onto the floor head and pull handle backwards WH20420 To steam your floors WITHOUT solution select the Steam Only setting To steam floors WITH solution select tile vinyl or wood Vari del aries per mode 10 To produce steam squeeze the trigger To prevent over wetting floors avoid holding the trigger continuously Move the steam mop slowly 5 backwards and forwards across the floor paying particular attention to high traffic areas Squeeze release trigger as required TO SANITIZE HARD SURFACES Select the STEAM ONLY setting Connect the 8 microfiber pad and J run a minimum of 6 strokes at a medium pace 5 7 seconds per 32 stroke across same area Allow to dry To engage SteamStream from the front nozzle press the SteamStream button to activate and squeeze the trigger to release steam Press the SteamStream button to turn OFF O OFF A WARNING A e IMPORTANT e Do not clean over floor electrical outlets When using o
11. n carpets always ensure the Refresh I ng ca rpets Do not use steam cleaner or press the Steam _multi surface microfiber pad and carpet Trigger without water in the water tank glider are properly attached to the Mop Head wu V IZ TILE WOOD is STEAM Place the microfiber pad With microfiber pad attached Select the Steam only To recline the steam on the floor white side hook steam mop into the setting mop place foot on floor facing up Place steam front of the carpet glider head and pull handle mop onto pad making sure and push to clip into place backwards the entire pad covers the Carpet glider should only l floor head be used when refreshing Varies per model carpets 12 13 To produce steam squeeze the trigger To prevent over wetting floors avoid holding the trigger continuously Move the steam mop slowly To remove carpet glider backwards and forwards push down on clip and lift across the floor paying steam mop particular attention to high traffic areas Using tile and grout scrub brush and SteamStream A WARNING A Do not clean over floor electrical outlets Do not use steam cleaner or press the Steam Trigger without water in the water tank A WARNING A Scrub brush bristles may damage wood floors e IMPORTANT e Always switch off the steam mop before attaching or removing the floor head e IMPORTANT Scrub brush only recommended for tile and grout cleani
12. ng only Place foot on outer floor Move steam mop back To engage SteamStream from the head and gently pull and forwards across the front nozzle press the SteamStream away steam mop to floor getting into corners button to activate and squeeze the release the tile and grout and awkward places trigger to release steam Press the scrub brush or compact SteamStream button to turn OFF Varies per model scrub brush O OFF 14 Maintena nce Emptying the twin tank If steam cleaner is not working as it should has been dropped damaged left outdoors or dropped into water call Customer Service at 1 800 944 9200 for further instruction before continuing use This steam cleaner contains no user J serviceable parts Do not try to repair it yourself e IMPORTANT e Allow the steam mop to fully cool down before performing any maintenance or troubleshooting checks e IMPORTANT e Press the twin tank e Twist caps counter Empty any excess Never use bleach or fabric softener when release button and lift the clockwise and lift to fluid over the sink washing the pad twin tank by the handle remove replace caps and turn clockwise to tighten 15 Removing cleaning pads A WARNING A To reduce the risk of personal injury Unplug Steam Mop before servicing and allow to cool e IMPORTANT Never use bleach or fabric softener when washing the pad Hold corner of pad down with f
13. nplug and switch off the steam mop when assembling Always switch off the steam mop and allow to cool before emptying the water tank or changing the cleaning pads accessories IMPORTANT Please refer to floor manufacturer s care recommendations before use and test the steam mop on a discrete area of flooring to begin with When using the steam mop basic safety precautions should always be observed e Don t aim the steam mop at people animals plants and electrical components such as interior of ovens or wires Never touch the steam spray or floor head from a short distance There is a risk of scalding The steam mop is equipped with a thermostat and a thermal cut out If for any reason the steam mop overheats it will switch off If this happens turn off and unplug the steam mop allow to cool for a least 2 to 4 hours and re start Using your machine A WARNING A Never leave the Steam Mop in one spot on any surface for an extended period of time with a damp or wet Microfiber pad attached as this may damage the floor surface When cleaning hard floors your Steam Mop should only be used on tiles linoleum sealed hardwood flooring engineered hardwood laminate vinyl and sealed stone floors If used on waxed flooring you may experience loss of glossiness To reduce the risk of personal injury unplug the steam cleaner when assembling the accessories Do not clean over floor electrical outlets Do not use steam cl
14. oot and lift steam mop to peel away 5 HOW TO CLEAN All cleaning pads are machine washable on WARM setting For best results lay flat to dry Allow to fully dry before use 16 Replacing the hard water filter e IMPORTANT e The condition of the filter affects the performance of your machine A WARNING A Check and change filter depending on level of use and water To reduce the risk of personal injury conditions in your area Unplug Steam Mop before servicing and Do not operate Steam Mop without Water Filter in place allow to cool E Ca Remove twin tank to y Lift to remove the hard 3 New filter beige Hard water filter should access the hard water filter water filter cream color be replaced every 6 8 months old or discolored WHAT TO BUY and darkened Contact a HOOVER customer service representative at 1 800 944 9200 for replacement 17 details Part 440001633 or visit www hoover com Clearing Blockages e N If there is an obstruction to the steam flow through the machine steam may be released through the bleed valve lt A A p To remove the floor head from main body push the plastic clip and lift 3 A WARNING A To reduce the risk of personal injury Unplug Steam Mop before servicing and allow to cool f After floor head is Remove cleaning pad removed using a and inspect steam mop thin object such as base for blockages If
15. s or dropped into water call Customer Service at 1 800 944 9200 for further instruction before continuing use PROBLEM POSSIBLE CAUSE Steam Mop 1 No voltage in wall plug won t run 2 Blown fuse or tripped breaker 3 Steam cleaner may not be plugged into the electrical outlet correctly 4 The electrical outlet may not be working prop erly check the fuse or breaker or consult an electrician 5 The power cord may be damaged 6 Does not turn On Steam mop not producing steam 1 Twin tank may be empty 2 The twin tank may not be attached correctly 3 Water Filter may be clogged and needs to be replaced 4 Thermal protector may turn off pump if trying to operate steam cleaner before steam indicator is illuminated 5 Steam path may be blocked Microfiber pad 1 The cleaning pad may already be saturated doesn t pick up with dirt and needs washing dirt A WARNING A To reduce the risk of personal injury Unplug Steam Mop before servicing and allow to cool POSSIBLE SOLUTION 1 Check fuse or breaker in home 2 Replace fuse or reset breaker in home 3 Ensure the plug is pushed in securely 4 Check fuse or breaker in home Replace fuse reset breaker in home 5 If cord is damaged have it replaced by an authorized service representative 6 Check the On Off switch to make sure it is in the On position 1 Please refer to the Filling Twin Tanks section 2 Please refer to the Filling
16. ug by pulling on cord To unplug grasp the plug not the cord e Do not put any object into openings Do not use with any open ing blocked e Keep hair loose clothing fingers and all parts of body away from openings e Turn off all controls before unplugging e Use extra care when cleaning on stairs When not in use do not place steam cleaner on stairs or furniture as it may result in injury or damage e To avoid burn or injury do not apply steam directly to any per son or animal e Only use water to refill the water tank Do not use any type of chemicals or additives in the water tank e Do not add descaling aromatic alcoholic products cleaning solutions scented perfumes oils or any other chemicals to the water used in this steam cleaner as this may damage the steam cleaner or make it unsafe for use While this Steam Mop is designed for tap water to increase effectiveness of the steam and to avoid build up of minerals you may use distilled water to fill Steam Mop e Do not use Steam Mop in an enclosed space filled with vapor given off by oil based paint paint thinners some moth proof ing substances flammable dust or other explosive or toxic vapors e When in use never turn the steam cleaner over or use while on its side e Allow Steam Mop sufficient time to cool prior to removing the microfiber pad e Before cleaning the Steam Mop unplug the power cord from the electrical outlet and clean with a dry or damp
17. ut Power AC 120V 60Hz 10A 6 Before you begin cleaning Filling the twin tanks A WARNING amp To reduce the risk of personal injury Unplug the steam cleaner when filling the water and solution tanks Do not use hot or boiling water to fill water tank e IMPORTANT DO NOT MIX HOOVER 4X STEAM MULTI FLOOR CLEANING SOLUTION WITH ANY OTHER CLEANING SOLUTION e IMPORTANT e If you don t want to use detergent on your flooring Select STEAM ONLY setting Always test on an inconspicuous area of flooring first before using detergent l 9 Locate the water tank on the front of the Steam Mop and press the release button on top of the tank e IMPORTANT e NOTE When the tank is turned DO NOT ADD SOLUTION TO WATER TANK upright it may allow a few drops to drip from cap This is normal clockwise to remove line Replace the water cap and twist clockwise until secure y Twist the cap counter 3 Fill the water tank to fill Twist the solution cap counter clockwise to remove 5 Pour solution to the solution fill line Then fill remainder with water See tank fill lines for reference m Before replacing the twin tank make sure the hard water filter is in place VEN Align the twin tank and push until it clicks into place The steam mop and accessories get very hot during use always allow them to cool down before handling Always u
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