Zebra Printers User's Manual
Contents
1. Create A Label Tools for Windows e Drivers available for Windows 3 xx Win dows 95 NT 3 51 and NT 4 0 Direct thermal LP and thermal transfer TLP printing Maximum print speed 4 102mm per second 203 dpi 8 dots mm print resolution Maximum print width 8 5 216mm Maximum print length 11 A4 standard 22 2 x A4 optional Minimum print length 5 12 7mm With optional cutter 1 25 31 75mm Code 39 Code 93 Code 128 UCC Serial Shipping Container Code 49 Printer Features 50 Standard Fonts Media Sensing Code 128 Autoselect CodaBar UCC EAN 128 Interleaved 2 of 5 UPC A UPC E 2 amp 5 digit add on EAN 8 EAN 13 2 amp 5 digit add on POSTNET MaxiCode PDF 417 German Postal Code Bar codes with or without human readable text Bar codes can be printed in four directions 0 90 180 and 270 International character sets standard Five alpha numeric fonts from 049 1 25mm to 23 5 84mm high All fonts expandable vertically and horizon tally up to 8x Fonts can be printed in four directions 0 90 180 and 270 Smooth soft fonts can be downloaded from Create A Label Tools for Windows and Create A Label 3 for Windows Moveable see through sensor for die cut la bels and tags Reflective sensor for use with black stripe marks 980181 001 Rev C Media Ribbons Communications Interface 980181 001 Rev C Printer Features Type r2. Buij qo asun duo suoloo1ddo sou JO Ju j 5x3 p jpuoy 9 0 s qp aiaym suoyoIjddo 1049 suolypoiddy p3id L uOllDuIquioo 6pi qo aasuedxa sow 5upuip ddop o1jayjsan Iu 92x3 u jiqpinp jooiskud yBiy Aui jiqpinp pjuawuoJ1nua uBili 5upip ddop o1jayjsan poop XOM uDu AISu9dx 9 BON XDA UDY 39UDISISAJ UOISOIQD 19499 AM IQUINP OJUSWUOIIAUS 19499 31M D94 usan PIDH ulsoy sodind ENES uoqqiy Jago DWeULUAS Jago DeyjuAs Bo ago 4edbq 201S pip w ADJSUDAL Duuj u L 55 980181 001 Rev C Supplies and Accessories 56 980181 001 Rev C Appendix D Using the Media Cutter Printers with the cutter option have a bezel with a motorized blade Printers with cutters can dis pense a single form that is automatically cut from the media roll 980181 001 Rev C 57 Using the Media Cutter Guidelines Use the cutter to cut through continuous paper from rolls and liner between labels You can switch between cutting and feeding by using the OC command You can set form length and gap distances by using the Q com mand Refer to the EPL2 programmer s man ual for complete programming information Keep the cutter dry Never use any solutions or solvents to clean the blade If there is a jam fol low the steps for Clearing the Cutter Specifications Cutter warranty Blade life Media types MaximumThickness Density Width Minimum length u
3. NG 35 Cleaning the Print Head 36 Cleaning Under the Sensor Bracket l Using the Label Dispenser 38 Troubleshooting eee 41 Where to Start y ero iia wR A Ow N 41 Other Support Resources 44 Serial Interface Communication Configuration 45 Serial Interface Cable Wiring 45 Tag Media Sensing 46 Printer Features 2 6 46 04 hho x 47 Supplies and Accessories 53 Using the Media Cutter 57 980181 001 Rev C lt General Cautions and Warnings These pages describe general safety and maintenance warnings and cautions for the printer They are referenced throughout the manual The manual may also include other warnings and cautions not displayed here Warning Shock Hazard The printer should never be operated in a location where it can get wet Personal injury could result Warnung Stromschlaggefahr Der Drucker sollte nie an feuchten Standorten in Betrieb genommen werden Es besteht erh hte Verletzungs und Unfallgefahr Warning Static Discharge A The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destrov the print head or electronic components used in this device DO NOT TOUCH the print head or the electronic components under the print head assembl
4. gt B 4 id A Left Side Edge of Tag Stock Media A Tag Tear away 6 Print Direction The dimensions show the position acceptable position range of the Notch hole on tag stock for the printer and the gap sensor s adjust ment range Dimension Min Max Nominal A 236 512 6mm 13mm B 079 512 118 2mm 13mm 3mm c Sensor Adjustment Range Left Side From Center of Media to 4 3 109mm D 250 6 85mm Maximum Media Width With Roll Holders 8 5 216mm Without Roll Holders 8 75 222mm 980181 001 Rev C Features 980181 001 Rev C Printer Features Appendix B Printer Features The printer has manv time saving user friendlv design features Some ol these printer features are listed below e Anti jam straight through media path e Sturdv clam shell case with force balanced lid and locking latch for safer handling e Internal label roll holder e 5 printer resident fonts e Over 20 bar codes including 2 dimensional bar codes PDF 417 and MaxiCode e Batch or on demand printer operation e Double buffered label formatting for on the fly label printing e Power media loading e Flip up print head carriage and label sensor assemblies for fast easy cleaning e Center aligned label printing and adjustment e RS232C serial and Centronics parallel ports 47 Printer Featu
5. is directional and will not work properly if installed incorrectly The media holder is keyed with a hex to be mounted on the right side of the printer when installed CORRECT INCORRECT 14 980181 001 Rev C Operation Step 3 Center the media roll on the holder If the media roll is narrow then the media roll holders can be added to prevent loose uneven pack of the media on the roll 980181 001 Rev C 15 Operation Step 4 Setthe media and roll holder on the upper me dia stand for loading 16 980181 001 Rev C Operation Step 5 Turn the media guide adjustment wheel to wards the rear of the printer to open the media guides Open the media guides until they are wider than the media A S s De BAN sp Media Guides 980181 001 Rev C 17 Operation Step 6 Open the print head carriage with the release lever Pull forward and then up Od 18 980181 001 Rev C Operation Step Z Insert the loose end of the media roll between the media guides and under the guide bar bracketthat holds the transmissive gap sensor Continue feeding the media under the print head carriage until it exits out the front of the printer 980181 001 Rev C 19 Operation Step 8 Turn the green media guide adjustment wheel towards the front of the printer until the label
6. proof of purchase or product registration cannot be established shipment date to the original buyer dealer or distributor will be used to establish the warranty pe riod Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse may void the warranty Failure to use only Zebra approved media may void the warranty Zebra will at its option repair or replace the equip ment or any parts which are determined to be defective within this warranty period and which are returned to Zebra F O B factory of origin The warranty set forth above is exclusive and no other warranty whether written or oral is ex pressed or implied Zebra specifically disclaims the implied warranties of merchantability and fit ness for a particular purpose Table of Contents Installation 2 se ee eH s s s s s s s s s 1 Inirod ctiom es Q aa cede W anes S U a S SUR Q a Zl a 1 Unpacking Your Printer aterra 2 a AA s a aa a eA de a amp US Na 3 Operation s eco is ak QU na ele w a arar ae le NW 7 Yo r Printer s s sied bh hk de h W s 8 The FEED Comitan de 10 The STATUS Indicator sa lt a EERE 12 Loading Labels OP ao SANAN TAN ce a 13 Loading Transfer Ribbons NG 25 Removing A Partially Used Transfer Ribbon 31 Top Of Form Sensing 4 4 neo es 32 Using AutoSense e es a oe o eS 33 Cleaning Your Printer
7. 03 dpi 8 dots mm The printer can print letter 8 5 x 11 and A4 210mm x 297mm sizes Print forms up to 8 5 inches 216 mm wide and 22 inches 558 8 mm long or two times A4 210mm x 594mm size with optional memory added Installation Unpacking Your Open the shipping carton and remove the Printer printer and its accessories Check List Printer Power Cord Media Holder and Retainers Cleaning Pen for print head Sample Label Roll Sample Transfer Ribbon Roll TLP only Ribbon Core TLP only Software and Documentation CD 980181 001 Rev C Installation Installation The following steps will guide vou throuqh the installation of the printer and software Step Attach Power So Check Voltage See Warnings Page vi 980181 001 Rev C 3 Installation Step Attach Interface Cable Parallel Interface Serial Interface For additional information on serial cable wir ing refer to Appendix A 4 980181 001 Rev C Installation Step Apply N Power as If the indicator fails to light refer to Appendix A Troubleshooting 980181 001 Rev C 5 Installation Step O Install Start your computer Follow the installation Software instructions on the disk label to install the software Refer to Section 2 Operation for information on loading labels and using your printer 6 980181 001 Rev C 980181 00
8. 1 Rev C 2 Operation This section provides information on the opera tion of the printers All user control and adjustment printer features are identified by green parts Operation 0000009 Your Printer SANG sad Z CS ek Cover Release Buttons Feed Button Status Indicator Media Roll Holder Media Roll Retainers Lower Media Stand Printing Position Upper Media Stand Loading Position 600 e 800 Carriage Lock Release Lever Media Guide Adjustment Gear Transmissive Gap Sensor Adjustment Gear Transmissive Gap Sensor Position Indicator Reflective Black Mark Sensor Platen Roller Media Guides 980181 001 Rev C Operation SN O Release for Transmissive Gap Sensor Guide Bar Bracket Ribbon Supply Spindle Ribbon Sensor Label Taken Sensor Dispenser Bar label Liner Exit O Batch Dispense Select Switch Serial Interface Parallel Interface Power Cord Receptacle On Off Switch O Fan Fold Media Entry O Ribbon Take up Spindle 980181 001 Rev C Operation The FEED Control The FEED button controls specific printer 10 functions feeding media labels tags or continuous media loading media pausing printing and initiating AutoSense Dump Mode FEED Switch Use the FEED control button in normal opera tion by tapping or hol
9. Strata Thermal Printers User s Manual tron User s Manual No 980181 001 Rev C 1999 Zebra Technologies Corporation FOREWORD This manualprovides installation and operation information for the Eltron Strata LP LP2684 and Strata TLP TLP2684 printers manufactured by Zebra Technologies Corporation Camarillo California COPYRIGHT NOTICE This document contains information proprietary to Zebra Technologies Corporation This docu ment and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is ac curate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS Strata Strata LP Strata TLP LP2684 and TLP2684 are service marks and Eltron is a trademark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders FCC NOTICE This equipment has been tested and found to comply with the limits of a Class A digital device pur suant to Part 15 of the FCC Rules These limits are designed to provide reaso
10. arriage is closed and latched 980181 001 Rev C 43 Troubleshooting Serial Interface The printer s serial port is configured with the Communication Y command for the printer See the EPL2 pro Configuration grammer s manual for details The printer s serial port default configuration is 9600 baud 8 bit data 1 stop bit No parity Serial Interface The figure below displays the cable wiring re Cable Wiring quired to use the printer s serial interface Host DB 9 DB 2 Printer Pin Pin 1 1 5 Volts 2 D 2 lt lt TxD gt 3 gt gt 3 gt RxD gt 4 gt gt 4 gt NC gt 5 gt gt 5 gt GND gt 6 gt gt 6 gt lt RDY gt 7 gt gt 7 gt N C gt 68 gt gt 8 gt lt RDY 9 9 NC Female DB 9 to Male DB 9 Host PB 25 DB 9 Printer Pin Pin 8 1 5 Volts gt 3 gt gt 2 gt lt TxD gt 2 gt gt 3 gt gt RxD gt 20 gt gt 4 gt N C gt 7 gt gt 5 gt GND gt 6 gt gt 6 gt RDY gt 4 gt gt 7 gt N C gt 5 gt gt 8 gt RDY 22 9 N C Female DB 25 to Male DB 9 5 volts at 150 mA for external device e g KDU or scanner 980181 001 Rev C 45 Troubleshooting Tag Media Sensing The printer uses a moveable sensor to detectin dex holes notches in taq stock The sensor can move from a center tag notch to a notch on the out side edge of tag stock as wide as 8 5 inches 216mm m
11. ding the button e Tapping the FEED Button with labels loaded will cause the paper to advance to the top of the next label This action is referred to as a Form Feed e While Printing Tapping the FEED Button will pause batch printing at the next label gap with indicator green flashing red Press ing the FEED Button again will resume print ing with the next label in the batch process 980181 001 Rev C gt 980181 001 Rev C Operation e Holding the FEED button down will cause the printer to continuously Form Feed until the button is released The printer will feed the media until the next top of form is reached e Holding the FEED button without media loaded will cause the printer to continuously line feed until the button is released or me dia is detected This is useful when reloading media in the printer and is also known as Power Media Loading e Holding the FEED button down while pow ering up the printer with media loaded will cause the printer to enter the AutoSense mode See AutoSense on page 33 for impor tant details Always run the AutoSense procedure when loading new batch or type of media Media from the same manufacturing lot and having identical dimensions do not need to have the AutoSense procedure run every time new media is loaded The Form Feed length is set by printer programming Q command in EPL2 programming language or the AutoSense feature an automatic label and gap length
12. for easy cleaning Step 1 Open the print head carriage Step 2 Open the sensor bracket Pull the slide lock to the left and lift the front of the bracket up UN 7 Q ne J R 4 Transmissive Gap Sensor Bracket Slide Lock Step 3 Clean the metal part of the bracket only The sensor is recessed to protect it from labels and adhesive Clean the clear sensor window below the sensor bracket Do not use abrasive cleaning materials Only use water on a lint free clean damp cloth verv lightly moistened Let dry Verify that the window is clear of streaks and clouding Step 4 Swing the sensor bracket down to close The slide lock will automatically lock when in posi tion Close the print carriage 980181 001 Rev C 37 Operation Using the Label Printers with the label dispenser function indi Dispenser cated by a T after the model number can dis pense a single label that is already peeled away from the liner Before performing these steps load a media roll refer to page 12 if necessary Step 1 Push the switch to the peel position Step 2 Open the print head and lift the dispenser bar 38 980181 001 Rev C Operation Step 3 Remove a few labels Push a corner of the liner behind the gray roller and through the slot Dispenser 980181 001 Rev C 39 Operation Step 5 Close the dispenser bar and print head Tighten the liner against the dispenser ba
13. guides match the width of the media 20 980181 001 Rev C Operation Step 9 Move the media roll to the lower media stand for printing R lt gt Q gt A jy A gt 980181 001 Rev C 21 Operation Step 10 When using the transmissive gap sensor for 22 Sensor Position HHE sss kn as OO Ll ji s Na top of form label sensing verify that the sen sor is positioned at minimum label gap point or centered over a tag hole See Top of Form Sensing page 32 for more details on sensor operation Adjustment A S Wheel US Sensor Position darker Turn the sensor s adjustment wheel towards the rear of the printer to move it into the middle Turn it towards the front of the printer to move it out to the media edge Do not position the sen sor at the edge of media Center the transmissive gap sensor for most labels and always center it for continuous media 980181 001 Rev C Operation Step 11 Close and lock the print head carriage Push the print head carriage down to close and then push the lever back to lock V ee Turn on the printer power Tap the FEED con trol until the STATUS indicator glows GREEN 980181 001 Rev C 23 Operation Step 12 Set label detection parameters for media e Use
14. he AutoSense feature Set the power switch to the OFF 0 position Load labels into the printer do not use the dis penser Press and hold the FEED Control button while placing the power switch in the ON 1 position The STATUS Indicator light will blink Release the FEED Control when the printer starts feed ing labels and the indicator turns solid green Do not hold the FEED Control button more than 5 seconds The printer will advance 3 4 labels while per forming the adjustment When the adjustment is complete a status summary label will be printed and the printer will be placed in Diag nostic Dump mode 8 UKQ1775 0 00 01 003 Serial port i N 8 ALARA Image buffer ine 51 Fmem 0 K 19 9K avl Gmem OOOK 241K avl Emem 000K 0241K avl 183 0 001 rN 9 D13 RO000 000 ZT UN a1728 02377 061 Option 10 12 15 WWW Nu A Mmm AO NAN WWW 39 Operation Step 4 Tapthe FEED Control once to switch the printer back to normal operation If the indicator light turns AMBER or RED refer to Appendix A for troubleshooting information 34 980181 001 Rev C Operation Cleaning Your You have easy access to all of the printer s me Printer dia path areas to allow for cleaning and clearing MA 980181 001 Rev C of media jams You can clean the sensor areas print head platen roller and areas adjacent to the media path surfaces Warning Shock Hazard See page vi Always turn the printer off before cleani
15. he ability of the movable transmissive gap sensor to see through the label liner between labels Label and label backing liner opacity vary due to manufacturing differences in label stock The sensor may have difficulty distinguishing the difference between labels and the liner and may require the user to AutoSense the media Gap sensing is standard on all printers and the sensi tivity is set with the AutoSense feature The black mark sensing feature depends on the printer s fixed position reflective black mark sensor The sensor is in the middle of the media path The black mark sensor is used with special labels that have a black mark printed on the back of the label liner or tag between each label or tag Black mark sensing is standard on all printers If the media is continuous fax or plain paper with no marks notches or gaps then the top of form and form length must be set by program ming The transmissive sensor senses media out For proper operation the printer needs to measure the length of the form See the Q command in the EPL2 programming manual for setting the form length of continuous media with no label gaps black line mark or notch hole 980181 001 Rev C Operation Using AutoSense Step 1 Step 2 Step 3 Dump Mode Sample Printout 980181 001 Rev C The AutoSense feature sets sensitivity of the transmissive sensor and measures and stores the form label and gap lengths To activate t
16. hile printing DO NOT turn the power switch OFF 0 while reloading or data loss may occur The printer will automatically resume printing when a new label or ribbon roll is loaded Print Mode Control TLP2684 gt Print Quality Tip NS gt 980181 001 Rev C The printer is reconfigured for direct thermal or thermal transfer printing with the O command for the Strata TLP thermal transfer printer See the EPL2 programmer s manual for details Print density darkness is affected by the heat energy density setting applied and by the print speed Changing both Print Speed and Density may be required to achieve the desired results vii Vill 980181 001 Rev C Installation 1 Installation This section provides information on the installation of the printer and software Introduction The Strata printer models are low cost manu 980181 001 Rev C facturing oriented thermal desktop printers The Strata LP is a direct thermal printer The Strata TLP is a thermal transfer and direct ther mal printer The printers have been specifically designed for printing large labels hazardous material labels small signs fan fold media and shipping and receiving labels while operating in office to industrial environments The printer features sturdy construction a small footprint a heavy duty motor and sharp reli able printing up to 8 5 inches 216 mm wide The print head resolution of a Strata printer is 2
17. ify that the ribbon is wrapping straight on the ribbon core After the media is loaded hold the ribbon snug and close the print head See label and tag me dia loading page 13 Press the FEED button with the printer power on to condition the ribbon This is to remove the slack and wrinkles in the ribbon Repeat un til the slack is removed Verify that the ribbon is wrapping straight on the ribbon core 980181 001 Rev C Operation Removing A A partially used transfer ribbon can be removed Partially Used by following the steps below Transfer Ribbon The unused portion of partially used transfer ribbons can be reloaded using the normal rib bon loading procedure Step O Open the print carriage to release ribbon ten sion Using scissors cut the transfer ribbon just below the take up roll Step O Remove the supply roll and tape the end to prevent it from unwrapping Step O Remove the take up roll Discard used ribbon off the take up core Save the empty take up core for when you load ribbon again 980181 001 Rev C 31 Operation Top Of Form Sensing Gap Sensing Black Mark Sensing Continuous Media 32 To accommodate different media and media dimensions vour printer is equipped with sen sors capable of detecting the top of form for la bels or tags Two methods are used by the printer for top of form sensing gap sensing and black mark sensing The gap sensing feature depends on t
18. ke up spindle Rotate the core on the spindle until the notches on the right side of the core match up with the long spokes on the right side ribbon take up spindle EX 26 980181 001 Rev C Operation Step O Loosen the ribbon leader that secures the lead ing end of the transfer ribbon roll Fold the rib bon leader over and attach it to the under side of the ribbon leader 980181 001 Rev C 27 Operation Step Install the ribbon roll onto the rear ribbon supply spindle pair so that the ribbon feeds from the top of the roll toward the back of the printer The ribbon roll installs the same as the ribbon take up core 26 Wrap the ribbon around the print carriage aound the ribbon tracking bar and above the media guide bracket Caution The ribbon does not follow the same path as the labels The ribbon threads above the brackets that hold the media guides and transmissive gap sensor guide bar 980181 001 Rev C Operation Step Hold open the print carriage to pull the ribbon through towards the front of the print carriage and up to the empty take up core Center the ribbon on ribbon core Attach the ribbon to the core with the adhesive strip on the leader or with tape 980181 001 Rev C 29 Operation 30 Step Rotate the ribbon take up core a minimum one full revolution from the top to the back of the printer to remove most of the slack from the rib bon Ver
19. nable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications How ever there is no guarantee that interference will not occur in a particular installation Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements Cet equipement est conforme a I ICS 003 classe A de la norm Industrielle Canadian 980181 001 Rev C iii WARRANTY INFORMATION We Need To Hear From You To Establish Your Warranty Period And Provide Access To Technical Support Send Us Your Product Registration Card Today Zebra warrants the mechanism control electronics and power supply under normal use and ser vice to be free from defects in material and workmanship for a period of twelve 12 months from the date of purchase by the end user Zebra warrants the print head under normal use and service to be free from defects in material and workmanship for a period of ninety 90 days or 30KM of printing whichever occurs first from the date of purchase by the end user Proof of purchase or product registration is required If
20. ng Warnung Elektrische Gefahr Zuerst abschalten dur Drucker S ubern Sie jetzt den Drucker Use a brush or vacuum to clean the media path except the print head If necessary use a lint free cloth very lightly moistened with water to clean the platen Let the platen dry before loading labels Warning Static Discharge See page vi Never touch the print head Always clean the print head with a cleaning pen to protect the print head from static discharge and fibers If a label has become jammed in the printer remove the label and any adhesive residue immediately Adhesive may spread through out the printer s media path if not completely removed Many adhesives are permanent and have short set times 35 Operation Cleaning the Asvou use vour printer the print head mav be Print Head come contaminated resulting in poor print qual ity Whenever new labels are loaded into the printer the print head should be cleaned with a cleaning pen Open the printer and the print head carriage Gently rub the cleaning pen across the dark area of the print head 36 Clean Print Head Allow the print head to drv for 1 minute before loading labels Do not touch the cleaning pen to the platen roller If necessary gently wipe the platen roller with a dry lint free cloth 980181 001 Rev C Operation Cleaning Under The transmissive gap sensor guide bar bracket the Sensor Bracket can pivot up
21. oll fed die cut continuous or fan fold labels tags or tickets Materials thermal transfer or thermal sensi tive papers Maximum media width 8 75 222 3mm Minimum media width 4 102mm Maximum media length 11 279mm stan dard 22 559mm optional with maximum print width set Note The actual print length is dependent upon the programmed print image width and the maximum length will increase as the print area is narrowed Minimum media length 5 12 7mm With optional cutter 1 25 31 75mm Media thickness w liner 003 08mm to 0075 19mm Internal supply roll capacity 5 127mm O D Wax Wax Resin and Resin Standard widths 4 33 110mm 5 127mm 6 152mm 6 5 165mm 7 178mm and 8 66 220mm Standard length 6 142 156m on a 1 25mm I D Core RS232C Centronics parallel Xon Xoff hardware handshaking Programmable 7 or 8 bit data length 1 or 2 stop bits selectable parity 4 800 to 38 400 baud rates 51 Printer Features Mechanical e Electrical e Environmental e 52 Width 13 6 344mm Depth 11 9 305mm Height 8 1 204mm Weight 21 0lbs 9 5kg Voltage 115V 60 Hz 2304 50 Hz Complies with FCC Class B and CE require ments Built to UL CUL and TUV require ments Operating temperature 40 F to 104 F 5 C to 40 C Storage Temperature 40 F to 140 F 40 C to 60 C Operating Humidity 10 to 80 non condensing Sto
22. r Dispenser Adjust the media guides refer to page 19 Step 6 Send your printjob The printer dispenses one label and waits for you to take it before printing the next label You must remove each printed label before the next label prints 40 980181 001 Rev C Troubleshooting Appendix A Troubleshooting This section addresses the most common issues you may face with operation and configuration of the printer Where to Start The first troubleshooting reference source is the Common Problems Troubleshooting table on the following page 980181 001 Rev C 41 Troubleshooting Common Printing Problems Troubleshooting Guide Problem Solution or Reason STATUS indicator does not light GREEN the printer appears to be working but nothing is printed E 1 Check power connections from the printer to when power switch is ihe outlet turned to the ON 1 position With the STATUS 1 Verify that the labels are the correct type indicator light GREEN 2 Check the roll and verify that the print surface faces up for direct thermal printing 3 Check that the transfer ribbon is correctly routed and has the ink side out TLP only Printing is faded or poor quality Clean the print head with cleaning pen 2 Adjust print speed darkness in software or with programming Check the roll and verify that the media print surface is facing
23. rage Humidity 10 to 90 non condensing Ventilation Free air 980181 001 Rev C Supplies and Accessories Appendix C Supplies and Accessories Description Part Number Parallel Interface Cable 6 300016 006 Parallel Interface Cable 10 300016 010 Serial Interface Cable 6 DB 9 to DB 9 300017 006 Serial Interface Cable 10 DB 9 to DB 9 300017 010 Serial Interface Cable 6 DB 25 to DB 9 300018 006 KDU Keyboard Display Unit 120180 001 Windows Printer Driver 105501 003 Create A Label 3 for Windows 105524 001 User s Manual this Manual 980181 001 Programmer s Manual 980009 001 980181 001 Rev C 53 Supplies and Accessories Buij qo ocupijduuoo Buij qo jonpoug Buo MojusAuj Buiddiys Burns MojusAuj Buiddiys suolypoiddy p3 id L ouuey pap uoy aji 1aBuo 92UD SIS8 UOISOIQO AO n IqDINp jOJUsWUOIIAUS AO pasn juowwo SOY UO HDUIQUIOS JOJSUDJ DULISUL SOD IS AO s o9 uuayo pun ybiuns joey ol pasodxa USyM JO ODSIP JO PUD SPD JIM 941 9q0 Pee AI JIGDAING OJUSUWJUOJIAUJ AO esn Jo sp3 JSOD AO 31M D94 pes JON uoqqta el Jago 4edbq Jago DeyjuAs Bo ago 1 dpd 204S pip w 19JSUDAJL pwyl DUAISY Yang 980181 001 Rev C 54 Supplies and Accessories Bui qo 2upi duuoo S ODILI UD uA SJUBWUOIIAUY SJUSUUOJIAUD JOOPINO suonypo 1ddo p9pay SJUSWUOIIAUS elnjojadwaj ybiy
24. res Firmware Options Hardware Options 46 Accessories General Specifications Flash memory makes firmware updates easy and seamless Create A Label Tools for Windows Software Windows Drivers Windows 3 14 Windows 95 and Windows NT 3 51 amp 4 0 Snap N Lock front bezel for easy access Flash memory expandable to 1 megabvte SRAM memory expandable to 1 megabyte Real Time and Date Clock Asian character sets Chinese Japanese or Korean Factory installed Dispenser with label presen tation sensor Factory installed label and tag Cutter Keyboard Display Unit KDU for a stand alone printing solution TwinAX Converter Create A Label 3 for Windows 512KB Flash and 512KB SRAM standard Downloadable firmware capability Moveable see through and center justified black mark sensor for die cut labels and tags AutoSense automatic label sensor adjust ment Internal label roll holder Rear feed slot for fan fold or roll label stock 980181 001 Rev C Software and Drivers Printing Bar Codes 980181 001 Rev C Printer Features Easv to load label and ribbon path Easv to use EPL2 command language Prints text graphics and bar codes in four di rections 0 90 80 and 270 Graphics line and box drawing features PCX bit map supported Label back feed for maximum label usage printing Diagnostics and configuration print out and ASCII dump Double buffering for faster throughput
25. sensing operation See AutoSense page 33 Continuous media with no label gaps containing black marks or notch holes require programming to set the form length and feed distance 11 Operation The STATUS TheSTATUS indicator is a power and status in Indicator dicator When the printer power is first switched ON 1 the STATUS indicator will slow GREEN indicating that the printer is ready for operation STATUS Indicator Indicator Color Meaning Power ON ready for use Printing operation normal GREEN Blinking Interface Activity GREEN with RED Printer PAUSED GREEN 2 Blinking Twice during a batch print operation 1 Command Error condition AMBER 2 Command Syntax Error 1 Media Out printing RED 2 Ribbon Out printing 3 Power up failure RED Print Carriage Open Flashing DARK Power OFF Refer to Appendix A for additional information on troubleshooting error conditions 12 980181 001 Rev C Operation Loading Labels Your printer can print on adhesive backed la or Tags bels non adhesive tags or continuous media typically paper The printer is capable of using media on a roll or fan fold media Step 1 Open the printer Press the two green release buttons on the sides of the printer to open the cover 980181 001 Rev C 13 Operation Step 2 Place the roll of media on the media holder tube The media holder tube
26. sing cutter 58 90 days 500 000 cuts Direct thermal paper Paper label liner Tag stock 0 0075 in 0 191mm 150 g m 4 00 8 75 in 101 6 222 25 mm 1 25 in 31 8 mm 980181 001 Rev C Clearing the Cutter Step 1 Prepare the Printer 980181 001 Rev C Using the Media Cutter If the media is crooked a jam can occur The only tool required to clear a jam is a pair of small tweezers Turn the printer off Unplug the power cord and interface cable 59 Step 2 Clear Use tweezers to remove media from the internal the Jam blade areas If the jam is inside the cutter detach the cutter assembly from the printer Press both bezel re leases and pull the cutter up and forward Bezel Release Lay the cutter flat Leave cables retainers and wires connected Do not pull or strain any con nections If you cannot remove the jammed media call for service 60 980181 001 Rev C Using the Media Cutter Step 3 Replace Align the left edges of the bezel and printer the Cutter Connectthe bezel bv snapping down into place AGE y A q r Q lt Dis Step 4 Check Connect the power cord and interface cable the Cutter Turn the printer on Tap the Feed button The printer should feed one label then cutthe liner 980181 001 Rev C 61 Y 980181 001C IWO Sm Sitron Products
27. the AutoSense procedure for first time use of new media to set the transmissive gap sensor e Use the AutoSense procedure for detection of label and gap lengths e Use EPL2 programming Q command to setform length and gap as well as media de tection and control method for sensing label gap black mark or continuous unmarked media Windows Users Use Settings Printers on the Start Menu of Windows 95 or Windows NT versions 3 51 amp 4 0 to select the label size that matches the labels loaded in the printer 24 980181 001 Rev C Operation Loading Transfer Transfer ribbons are used when printing on Ribbons thermal transfer media such as adhesive labels or non adhesive tags Thermal transfer ribbons are available in general purpose wax blue leader general purpose wax resin silver leader and polyester resin gold leader Take Up Spindles Spindles Tracking Bar The print head carriage in a thermal transfer printer includes these functional features e Ribbon Take Up Spindles forward pair Pulls ribbon over the print head e Ribbon Supply Spindles back pair Provides back tension to stop wrinkles e Ribbon Tracking Bar in back of print head carriage Automatically tracks ribbon ten sion equalizes across the ribbon s width 980181 001 Rev C 25 Operation Step Install an emptv ribbon core onto the front rib bon take up spindle pair Push the core onto the left side ribbon ta
28. up 4 Verify that the correct combination thermal transfer ribbon and media are in use O Printing stops and the STATUS indicator lights RED 1 Possible problem sensing labels with transmis sive gap sensor Perform AutoSense adjust ment Align the transmissive qap sensor position see page 22 2 Possible problem with label media a Gap between the bottom of a label and the top of the next label should be at least 1 16 b For tags see Tag Media Sensing page 46 c Use only Eltron approved labels and tags Possible label jam Check that the media is correctly routed Possible software programming problem a Check the printer memory configuration b Refer to the EPL2 Programming manual for the correct data syntax 6 Transmissive sensor is dirty Clean media path Q gt 0 42 980181 001 Rev C Troubleshooting Problem Solution or Reason Status Indicator is RED 1 2 4 Transmissive sensor is dirty Clean media Check for Out of Media condition or missing labels in the middle of a roll Check for Out of Ribbon condition or dam age or previous use of ribbon in middle of the roll Check that the ribbon and label media are correctly routed When direct thermal printing verify that the programmed mode or printer driver is set for direct thermal printing See the programmer s manual for details path Verify that the print head c
29. v Caution Printer Setup 8 Handling vi 1 When installing or modifying the printer setup or configuration ALWAYS TURN POWER OFF Before A Connecting any cables B Performing any cleaning or maintenance operations C Moving the printer 2 Damage to the printer interface connector accessories or enclosure may result from placing the printer on it s front bezel or backside during unpacking or handling 980181 001 Rev C Media Cautions amp Tips N Media Reload Tip gt 1 Always use high quality Eltron approved labels and tags Eltron approved supplies can be ordered from your ELTRON dealer For the name of a dealer in your area call Eltron Customer Service at one of the numbers listed on the back page of this manual 2 If poor quality adhesive backed labels are used that DO NOT lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer 3 DO NOT use non Eltron transfer ribbon Permanent damage to the print head may result if a non Eltron ribbon is used Non Eltron ribbons maybe wound incorrectly for the printer or contain chemicals that may damage the print head 4 IMPORTANT If a transfer ribbon is installed incorrectly by the operator damage to the print head may result 5 DO NOT use a ribbon when printing with direct thermal media If you should run out of labels or ribbon w
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