Zebra PA/PT 400 User's Manual
Contents
1. 27 Calibration 28 Auto em 28 Manual 28 Preventive Maintenance 30 Cleaning 30 LUE CATION eee ete eee 31 4 PA PT400 amp PA PT 403 User s Guide Extending Battery 2 1 2122 31 Battery Disposal eee areca ell 32 Troubleshooting 33 Help The LEDs are On Off Flashing 33 Resolutions 1 33 Print Quality Problems o ed aedem e coe a iue did S RUE 34 Troubleshooting Tests 0 0 36 Printing a Configuration Label 36 RECaliD rations eerie cerra 36 Resetting the Factory Default Values 36 Communications Diagnostics 37 Feed Button Modes 37 Specifications ERR EE MENERENEEEENEE 38 Printing Specifications 1 38 Ribbon Cartri2. 13 Fanfold Media optional vibration mount required 16 Loading the Ribbon PT SERIES only 18 Operator Coritrols 20 POwWer orn roe 20 Feed BUON 20 Indicator LEDS 21 eiiam EN ER 21 Etrot E ca D 21 Battery Charging LED zoo edet ri eie pede 21 Printing a Test Label 22 Connecting the Printer and Computer 22 Connecting to a Portable Data Terminal 22 Communicating with the Printer 24 Setting the Communication Parameters 24 IR Communications aget 24 Setting Up the Software cesses 24 Adjusting the Print Width sss 24 Adjusting the Print Darkness 25 Adjusting the Printhead Pressure 25 Adjusting the Strap eiecerunt 26 Harid Shoulder Strap tte tma e aee 26 Adjustable Shoulder
3. Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced Radio TV technician for help NOTE This unit was tested with shielded cables on the peripheral devices Shielded cables must be used with the unit to insure compliance The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user s authority to operate this equipment Canadian DOC Compliance Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Com munications Liability Disclaimer Zebra Technologies takes steps to assure that its published Engineering Specifications and Manuals are correct however errors do occur Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom No Liability for Consequential Damage In no event shall Zebra Technologies Corporation or anyone else involved in the creation pro duction or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation damages for loss of business prof its business interruption
4. 1 Zebra When it s on the line Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation It is intended solely for the information and use of parties operating and maintaining the equipment de scribed herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technol ogies Corporation Product Improvements Since continuous product improvement is a policy of Zebra Technologies Corporation all spec ifications and signs are subject to change without notice FCC Compliance Statement NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one ore more of the following measures
5. Interval Use 70 isopropyl alcohol on a cotton swab to clean the print elements from end to end the print elements are located in the thin gray line on the printhead Note You do not have to turn off the printer to do this If print quality has not improved after performing this procedure try cleaning the printhead with Save a Printhead After every five cleaning film This specially coated rolls of media or material removes contamination three ribbon buildup without damaging the cartridges or printhead Call your authorized Zebra more often if reseller for more information needed With the printer turned off rotate the platen roller and clean it thoroughly with 70 isopropyl alcohol and a cotton swab or lint free cloth With the printer power turned off and battery removed press down on the top of the printhead Then clean the area beneath the screw with 70 isopropyl alcohol and a cotton swab Caution Do not turn the screw Clean it thoroughly with 70 isopropyl alcohol and a cotton swab Clean it thoroughly with 70 isopropyl alcohol and a cotton swab As needed Water dampened cloth Brush air blow PA PT400 amp PA PT 403 User s Guide Lubrication CAUTION No lubricating agents of any kind should be used on this printer Some commercially available lubri cants if used will damage the finish and the mechanical parts inside the printer Extending Battery Life Never expose the battery to dire
6. catch tray Standard battery Extended life battery 120 VAC battery charger Universal switching battery charger Battery eliminator Data cables For details call your authorized Zebra reseller PA PT400 amp PA PT 403 User s Guide 41 42 9 Pin D to RJ45 Connection PA PT400 amp PA PT 403 User s Guide A Adapter cable 22 42 Adjusting the strap 26 Adjustments Print darkness 25 print width 24 Printhead pressure 25 Agency approvals 41 B Battery charging 9 Battery Charging LED 21 Battery disposal 32 Battery installing 9 Battery life tips 31 c Calibration Automatic 28 Manual 28 Cleaning Exterior 30 Head open sensor plate 30 Interior 30 Peel bar 30 Platen roller 30 Printhead 30 Tear bar 30 Communication Parameters setting 24 Communications diagnostics 37 Communications IR 24 Configuration label 36 D Damage shipping 7 Darkness adjusting 25 Data Terminal Equipment DTE 22 Defaulting the printer 37 E Error LED 21 33 F Factory defaults resetting 36 Fanfold media 16 Feed button 20 Feed button modes 37 H Handshaking 24 1 Indicator LEDs 21 Inspection 7 L Loading Media Tear Off Mode 10 Loading the Media Peel off mode 13 Loading the media Fanfold media 16 Loading the ribbon 17 18 Lubrication 31 M Maintenance Manual 7 Media Loading Peel off mode 13 Tear off mode 10 Media loading Fanfold media 16 N Null modem cable 22 pinouts 42 Operator controls 20 Options
7. media ac cess door over the top cover Push in the bottom of the media access door to close 7 Turn on the printer or press the Feed button if the printer is al ready To remove the ribbon cartridge simply lift the print head and pull the ribbon cartridge from the printer AN PA PT400 amp PA PT 403 User s Guide 19 Operator Controls Refer to Figure 17 Power Button Press to turn on the printer To turn off the printer press and hold until the Power LED flashes once Holding the button for approximately two sec onds acts as a safeguard That way no data will be lost if the button is accidentally pressed or bumped CAUTION The power should be turned off before con A necting or disconnecting the communications cable Feed Button Forces the printer to feed one blank label Takes the printer out of a pause condition The printer is put into pause by either a software command or an error condi tion See Troubleshooting Used for printer setup and status see Feed Button Modes in Troubleshooting Feed Error Power Power Button Button Figure 17 20 PA PT400 amp PA PT 403 User s Guide Indicator LEDs Refer to Figures 17 and 18 Power LED Green On during normal printer operation e Functions as a printer operational battery status indicator see Help The LEDs are On Off Flashing in Troubl
8. screws FIGURE 22 PA PT400 amp PA PT 403 User s Guide 25 Adjusting the Strap Hand Shoulder Strap To lengthen the strap Refer to Figure 23 1 With the printer in front of you unwrap the padded handle by lifting up the loose end of the handle 2 Unlatch the buckle by squeezing both sides of the fastener 3 Let the loose end of the strap fall to the side 4 Pull up the handle Pull Up Fastener 1 2 FIGURE 23 26 400 amp PA PT 403 User s Guide To shorten the strap Refer to Figure 24 1 Pull the buckle until the strap is taut 2 Latch by inserting the fastener into the buckle 3 Wrap and secure the padded handle around the strap Buckle Fastener Adjustable Shoulder Strap Refer to Figure 25 Slide the two buckles toward either the printer or shoul der pad until you achieve the desired length _ PA PT400 amp PA PT 403 User s Guide 27 Auto Calibration lt The printer will not auto calibrate when you us 6 ing pre printed labels or pre printed label backing If are using this type of media see Manual Calibration By default this printer automatically sets the sensor levels for and determines the leng
9. to Print Battery Installing the Battery NOTE Batteries are shipped uncharged 1 Slide up the battery compartment door 2 Insert the battery into the printer as shown in Figure 2 with the silver colored battery contacts facing up 3 After the battery is completely inserted slide down the battery compartment door When the battery is first installed the Power and Error LEDs will light approximately two seconds and then go off If these lights do not go on the battery is not fully charged see Charging the Battery Charging the Battery Refer to Figure 3 your battery charger may look slightly different than the ones illustrated 1 With the battery installed in the printer insert the connector of the battery charger into the receptacle on the side of the print er 2 If you are using a 120 VAC battery charger plug the battery charger into an appropriate 120 VAC electrical outlet If you are using a universal battery charger Make sure the sup PA PT400 amp PA PT 403 User s Guide 9 Loading the Media You can operate this printer in one of two different modes Tear Off or Peel Off Tear Off mode allows you to tear off each label or a strip of labels after it is printed In Peel Off mode the backing material is peeled away from the label as it is printed After you remove this la bel the next one is printed Tear Off Mode yu if lt NOTE If ribbon is loaded PT models only remove the S ribbon c
10. without 7 notice Printing Specifications 203 dots inch 8 dotsimm Print Width Up to 4 1 104 mm Print Speed 1 5 or 2 per second 38 1 mm or 50 8 mm per second 3 per second on 403 Series Tolerance Vertical 0 0393 1 0 mm on media gt 2 50 8 mm in height 180 3 0 mm on media lt 2 50 8 mm in height unless they are run without backfeed Distance from Center Print Element 0 0393 1 0 mm to Center of Label Up to 18 black per batch Maximum Duty Cycle Up to 60 linear inches of media per batch Up to four batches per hour Ribbon Cartridge Specifications PT SERIES Ribbon Width 4 33 110mm Ribbon Outer Diameter 66 1 6 8 mm 38 PA PT400 amp PA PT 403 User s Guide Label Specifications Label Tag Width 1 to 4 25 25 4 mm to 108 mm Fanfold Width 3 5 to 4 25 89 mm to 108 mm Label Tag Length Inter label Gap 0 5 to 10 1 2 7 mm to 254 mm 400 Series 0 5 to 70 1 2 7 mm to 1778 mm 403 Series 08 to 16 12 preferred 2mm to 4 mm 3 mm preferred Label Tag Thickness 0030 to 0106 076 mm to 269 mm Label RollSize Max Diameter 2 1 53 3 mm Inner Core Media Requirements 1 25 4 mm Use Zebra brand direct thermal or thermal transfer roll media that is outside wound Media may be reflective black mark sensing or transmissive sensing die cut notched or continuous For die cut labels use only full a
11. 41 P Peel Off Mode 13 Power button 20 Power LED 21 33 Print Darkness adjusting 25 Print width adjusting 24 37 Printhead pressure adjusting 25 R Reporting damage shipping 7 Ribbon loading 18 RJ45 connector pin identification 42 5 Software 24 Specifications Font bar Code 40 Label 39 Memory communications 39 Physical Environmental Electrical 40 printing 38 Ribbon cartridge 38 Strap adjusting Adjustable shoulder strap 27 Hand shoulder strap 26 T Tear Off Mode 10 Troubleshooting 33 Troubleshooting tests 36 U Unpacking 7 2 ZPL Il 7 24 ZPL II Program Guide ordering 7 PA PT400 amp PA PT 403 User s Guide 43 Zebra Technologies Corporation 30 Plan Way Telephone 1 401 739 5800 1 800 556 7266 Facsimile 1 401 732 7808 Zebra Technologie Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Telephone 44 0 1494 472872 Facsimile 44 0 1494 450103
12. NEVER touch the thermal print elements on the underside of the printhead Under certain conditions they can be very hot Also dirt or moisture from your hands can damage the printhead 5 Separate and hold open the media hangers refer to Figure 11 6 Place the plastic media core refer to Figure 11 onto the media hangers rt amp NOTE The plastic media core can be obtained from an au thorized Zebra supplies reseller 7 Release the media hangers so the plastic media core locks into the correct position 8 Place the fanfold media in the fanfold media tray Media Guides Media Hangers Plastic Media Figure 11 PA PT400 amp PA PT 403 User s Guide 9 Swing up the media access door Thread the fanfold media through the slot beneath the notch on the media access door refer to Figure 12 10 Swing open the media access door Continue to insert the media into the printer and under the plastic media core until it appears beneath the print Notch head Make sure the LA media is threaded under both media 4 guides If you re using direct thermal media con tinue on with step 11 However if you re using thermal transfer media you must also install a ribbon cartridge Proceed to Loading the Ribbon in this chap ter 11 Swing up the media access door ensuring that the media ex tends over the tear bar refer to Figure 13 12 Lift to hook the top of the me
13. al media continue on with step 10 However if you re using thermal transfer media you must also install a ribbon cartridge Proceed to Loading the Ribbon in this chapter FiGURE 7 10 Close the printhead and the top cover 11 Swing up the media access door ensuring that the media ex tends over the tear bar refer to Figure 8 12 Lift to hook the top of the media access door over the top cover 13 Push in the bottom of the media access door to close 14 Turn on the printer or press the Feed button if the printer is already on Figure 8 12 PA PT400 amp PA PT 403 User s Guide Peel Off Mode why NOTES Your authorized Zebra reseller can recommend lt the correct ribbon and peel off media for your application If ribbon is loaded PT series only remove the ribbon car tridge before loading the media 1 Refer to Figure 4 Raise the media access door by lifting at the notch until it unhooks from the top cover 2 Refer to Figure 5 Swing the media access door open to ex pose the media compartment 3 Pivot the top cover to reveal the printhead 4 Lift the printhead until you feel it lock into place Use caution not to force the printhead past this position lt WARNING NEVER touch the thermal print elements on the underside of the printhead Under certain condi tions they can be very hot Also dirt or moistu
14. artridge before loading the media 1 Refer to Figure 4 Raise the media access door by lifting at the notch until it unhooks from the top cover Top Cover Notch Media Access Door 2 Refer to Figure 5 Swing the media access door open to ex pose the media compartment 3 Pivot the top cover to reveal the printhead 4 Lift the printhead until you feel it lock into place Be careful not to force the printhead past this position A 4 WARNING NEVER touch the thermal print elements on the underside of the printhead Under certain conditions they can be very hot Also dirt or moisture from your hands can damage the printhead 10 PA PT400 amp PA PT 403 User s Guide 5 Refer to Figures 5 and 6 Thread the media into the printer until it extends approximately 1 25 4 mm past the printhead 6 Separate and hold open the media hangers 7 Place the media roll onto the media hangers making sure it is tightly wound 8 Release the media hangers so the media locks into the correct position Make sure the media is threaded under both media guides lit P PA PT400 amp PA PT 403 User s Guide 11 9 Refer to Figure 7 If it s not already in place install the tear bar in the media access door Gently lift the tab on the bar to move it over the protrusion on the door Make sure the lip of the bar inset Figure 7 faces out of the printer If you re using direct therm
15. ation about Zebra s label design programming language better known as ZPL Il If one was not ordered with your printer simply call your reseller or Zebra Technologies Corporation or visit the Zebra web site If you d like to use a different label preparation software contact your reseller or Zebra for advice and information PA400 PT400 Maintenance Manual part 505142L con tains all the information you ll need to properly maintain the printer Unpacking and Inspection Inspect the printer for possible shipping damage Check all exterior surfaces for damage Raise the media access door refer to Loading the Media in the Getting Ready to Print section and inspect the media com partment for damage Save the carton and all packing material in case you have to return the printerdue to shipping damage Reporting Damage If you discover shipping damage Immediately notify and file a damage report with the shipping company Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy Keep the carton and all packing material for inspection Notify your authorized Zebra reseller PA PT400 amp PA PT 403 User s Guide 7 5 Battery ompartment p Silver colored Battery Contacts PA PT400 amp PA PT 403 User s Guide Getting Ready
16. choose to use a label preparation system follow the installation instructions included in the package Adjusting the Print Width Print width must be calibrated when you are using the printer for the first time and whenever there is a change in the width of the media you are using Print width can be set via the software consult your label preparation software user s manual or refer to Feed Button Modes in Troubleshooting 24 PA PT400 amp PA PT 403 User s Guide Adjusting the Print Darkness The relative darkness setting is software controlled Follow the in structions in your label preparation software user s manual Adjusting the Printhead Pressure Adjust printhead pressure if print darkness is inconsistent across the label amp NOTE In general use a higher setting wide labels and lower setting for narrow labels There are four printhead pressure settings see Figure 22 Depend ing on whether you want to increase or decrease the printhead pres sure slide the printhead pressure adjuster toward the back or front of the printer Then print another test label Repeat this procedure until you achieve the desired results WARNING NEVER tighten loosen the two screws Y that secure the printhead to the bracket They not used to adjust printhead pressure Printhead Pressure Adjuster Highest Pressure Setting Lowest Pressure Setting Don t tighten or loosen these
17. ct sunlight or temperatures over 104 F 40 C Choose the media or ribbon that is easiest to burn An autho rized Zebra reseller can help you determine this Make sure you re using the optimal ribbon media combination for your application An authorized Zebra reseller can help you determine this If you print the same text or graphic on every label consider using a pre printed label Choose the correct print darkness print speed and printhead pressure for your media and ribbon Use software handshaking XON XOFF whenever possible Select Tear Off mode whenever possible Peel Off mode uses more power Pull the battery out of the printer if the printer won t be used for a day or more and you re not performing a maintenance charge Completely discharge the battery before recharging Wait until you get a battery under voltage level 1 indication Error LED off and Power LED flashing before you recharge Consider purchasing an extended life battery which offers dou ble the life of a standard battery PA PT400 amp PA PT 403 User s Guide 31 Battery Disposal The EPA certified RBRC Battery Recycling Seal on the nickel cad mium Ni Cd battery indicates Zebra Technologies Corporation is vol untarily participating in an industry program to collect and recycle these batteries at the end of their useful life when taken out of ser vice in the United States or Canada The RBRC program provides a convenient alternati
18. dge Specifications PT SERIES 38 Label Specifications 2 2 cines nre rece 39 Memory Communications Specifications 39 Font Bar Code Specifications 40 Physical Environmental Electrical Specifications 40 Agency Approvals 41 jl 41 Adapter Cable Pinout 2 2 4 42 RJ45 Connector Pin Identification 42 Null Modem Cable Pinout 42 2 22 c0 22200sozcoOiGcEGNBIbSESN DE REOR eens 43 PA PT400 amp PA PT 403 User s Guide 5 PA PT400 amp PA PT 403 User s Guide Introduction Thank you for choosing our Zebra Mobile Printer The PA PT 400 and PA PT403 printers are sure to become productive and efficient additions to your workplace This user s guide gives you all the information you ll need to op erate your printer There are two basic types of printers in the 400 series the PA type which uses direct thermal technology and the PT type which uses a thermal transfer film to print There are two models within the 400 series the cost effective 400 models and the more powerful 403 models with expanded memory to handle even larger and more complex printing tasks To create and print label formats take a look at the ZPL II Pro gram Guide part 46530L for inform
19. dia access door over the top cover 13 Push in the bot tom of the media access door to close 14 Turn on the printer or press the Feed button if the printer is already on Fanfola Media PA PT400 amp PA PT 403 User s Guide 17 Loading the Ribbon PT400 and 403 only 1 If the printhead is not already open lift it until you feel it lock into place WARNING NEVER touch thermal print elements Y on the underside of the printhead Under certain condi tions they can be very hot Also dirt or moisture from your hands can damage the printhead 2 Hold the ribbon cartridge as shown in Figure 14 The place ment arrows should be visible and pointing toward the back of the printer 3 Align the lower protrusions on both sides of the ribbon car tridge with the channels in the left and right frames refer to Figure 14 Printhead ANT S lt lt 18 PA PT400 amp PA PT 403 User s Guide 4 Slide the ribbon cartridge past the printhead refer to Figure 15 It will automatically move into the correct operating posi tion 5 Close the printhead refer to Figure 16 and the top cover Swing up the media access door ensur ing that the media is properly extending out of the printer see Figure 8 for Tear Off or Figure 10 for Peel Off 6 Lift to hook the top of the
20. e instructions in Charging the Battery in Getting Ready to Print Make sure the battery is properly installed Refer to Installing the Battery in Getting Ready to Print 2 The printhead is open Close the top cover and media access door Then press the Feed button to resume printing The media is out Load a roll of media following the instructions in Loading the Media PA PT400 amp PA PT 403 User s Guide 33 in Getting Ready to Print Then press the Feed button to resume printing The ribbon is out PT SERIES only Load the ribbon following the instructions in Loading the Ribbon in Getting Ready to Print Then press the Feed button to resume printing The head open sensor plate is dirty Clean the head open sensor plate according to the instructions in Preventive Maintenance 3 The printer is paused Press the Feed button to resume printing 4 The printhead is under temperature Continue printing while the printhead reaches the correct operating temperature 5 The printhead is over temperature Printing automatically stops until the printhead cools to an acceptable printing temperature the printer then automatically resumes operation The battery is over temperature Printing automatically stops until the printer and battery cool to an acceptable operating temperature then the printer automatically resumes operation 6 The battery is under voltage level 1 Wait unti
21. eshooting Error LED Orange Off during normal printer operation Functions as a printer operational status indicator see Help The LEDs On Off Flashing in Troubleshooting Battery Charging LED Yellow Functions as a battery charging status indicator On while the battery is fast charging Flashing when the printer is preparing the battery for fast charging or the battery overheats while charging e Off if the battery is fully charged or the battery charger is not plugged in y PA PT400 amp PA PT 403 User s Guide 21 22 PA PT400 amp PA PT 403 User s Guide Adapter Cable Modem Cable Computer Communications Ports 1 2 Ferrite Lo Cable PA PT400 amp PA PT 403 User s Guide Communicating with the Printer Setting the Communication Parameters When using the printer s serial port to transfer data you will need to make sure that the printer and the computer have identical communi cation parameter settings To initialize the communication parameters for the printer Press and hold the Feed button until the Error LED flashes once then twice then three times Release the button The baud rate for the printer will be reset to 9600 baud 8 bits per charac ter no parity and 1 stop bit using software handsha
22. king XON XOFF Then set the communication parameters on your computer to match this Some computer programs use different settings than the default modes for example computers operating in MS DOS use hardware handshaking instead of To use different set tings than the defaults and save these settings permanently refer to your label preparation software user s manual IR Communications Printers equipped with the IR infrared option can establish wire less communications between the printer and an IR equipped host terminal using the industry standard IrDA communications protocol IR units can also communicate with a cable as detailed above how ever IR functions are disabled when the cable is plugged in compliant terminals will automatically initiate communications to the printer First insure that there is a direct line of sight between the printer and the terminal that will be sending data The IR window on the front of the printer must face the corresponding window on the terminal and the distance between the communicating units should not exceed 39 1 m to properly send and receive signals see Figure 21 An IrDA compliant terminal will seek out any linkable devices and establish communications with them Setting Up the Software In order to create labels you must decide whether you will use ZPL commercial label preparation system To use ZPL Il refer to the ZPL II Programming Guide If you
23. l the current label finishes printing then plug the battery charger into the printer you don t have to turn off the printer to do this 7 The battery is under voltage level 2 The battery may not have enough power to print the next label and can reset the printer losing formats in the printer Plug the battery charger into the printer you don t have to turn off the printer to do this After the battery is charged press the Feed button 8 FLASH memory is not programmed Return the printer to an authorized Zebra reseller Print Quality Problems No print on the label f you aren t using ribbon make sure the correct media direct thermal is loaded Try this Quickly rub your nail or a blunt object over the label surface If it doesn t produce dark marks the wrong media thermal transfer is loaded Are the media and ribbon loaded correctly Follow the instructions in Loading the Media and Loading the Ribbon in Getting Ready to Print 34 PA PT400 amp PA PT 403 User s Guide You may be trying to use the printer outside of its environmental limits The correct operating temperature range for this printer is between 32 F and 104 F 0 to 40 C The printed image doesn t look right The printhead is dirty Clean the printhead according to the instructions in Preventive Maintenance Printhead pressure needs to be adjusted Follow the steps in Adjusting the Printhead Pressure in Getting Ready to Prin
24. loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such product even if Zebra Technologies Corporation has been advised of the possibility of such damages Because some states do not allow the exclusion of liability for consequential or incidental damages the above limitation may not apply to you Copyrights The copyrights in this manual and the system described therein are owned by Zebra Technolo gies Corporation All rights are reserved Unauthorized reproduction of this manual or the software in any of the system modules may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability All products and brand names are trademarks of their respective companies All rights re served 92001 Zebra Technologies Corporation When it s on the l Introduction cree ies eee wae HE 7 Unpacking and Inspection 7 Reporting 7 Getting Ready to Print 9 on KD E EB s ds wi LR Eden 9 Installing the Battery eis rte t e ek dn 9 Charging the Battery ue ce eco 9 Loading the Media 10 10 Peel Off Mode
25. not recognized by the printer s the printer in pause mode If so press the Feed button If the LEDs on or flashing refer to Help The LEDs are On Off Flashing in Troubleshooting Make sure the data cable is installed correctly Also make sure you are using a null modem cable between the printer s adapter cable and the computer see Figure 19 or the appropriate null modem cable A communications problem has occurred First make sure that the PA PT400 amp PA PT 403 User s Guide 35 correct communications port on the computer is selected Next verify that the same handshaking is in use by both the printer and the computer Then ensure that the communication parameters of the printer and the computer match Refer to Communicating with the Printer in Getting Ready to Print Troubleshooting Tests Printing a Configuration Label To print out a listing of the printer s current configuration a sample is shown in Figure 28 refer to Feed Button Modes in this chapter Recalibration Recalibrate the printer if it starts to display unusual symptoms such as skipping labels See Calibration Resetting the Factory Default Values Resetting the printer to the factory defaults can solve some printer problems Follow the instructions in Feed Button Modes in this chap ter Printer Configuration Darkness Tear Off Adjust Web Sensor Media Sensor Ribbon Sensor Mark Media Sens
26. ock Code 49 2D Bar Codes Available Data Matrix MaxiCode MicroPDF417 PDF 417 QR code Rotation Angles 0 90 180 and 270 Physical Environmental Electrical Specifications Physical Size L x W x H 2 9 x 9 2 x 7 9 74 mm x 235 mm x 200 mm Weight w std battery amp strap PA400 amp 403 4 0 Ibs 1 8 kg excluding media PT 400 amp 403 4 2 Ibs 1 9 Kg Cartridge 1 6 oz 45 g Temperature Operating 32 to 104 F 0 to 40 C Storage w battery 22 to 122 F 30 to 50 C Range Storage w o battery 40 to 140 F 40 to 60 C Range Relative Humidity Operation 10 to 90 non condensing Storage 5 to 95 non condensing Electrical External 120 or 230 VAC battery charger depending on which model you order Additional custom line cords may also be available 40 PA PT400 amp PA PT 403 User s Guide Agency Approvals UL 544 Medical Equipment Standard Part 42 5 CSA 22 2 number 950 Canadian Safety Standard IEC 95O EN 60950 International Safety Standard FCC Part 15 Subpart B Class B Electromagnetic Radiation Standard UL 1950 Domestic Safety Standard Canadian DOC Class A SOR 88 475 Canadian Electromagnetic Radiation Standard EN50082 1 International Immunity Standard EN55022 Class B European Electromagnetic Radiation Stan dard Options Hand shoulder strap Adjustable shoulder strap Weather resistant protective case Vibration mount U arm bracket and media
27. or Mark Sensor Ribbon Led FES FO394 25 AA Mark 46 53 BE 46 33 39 34 2 32 35 41 41 253MM Mage N 18 10 FDCOOO0 Non Cont inuous Media Type 4E 2C 31 38 2C 31 30 5E 46 44 28 30 30 30 Direct Thermal Print Method Data Bite 29979 99995 Parity 29 39 39 39 2D 39 39 39 39 5E 46 53 D BA Stop Bits Handshake Protocol FOO 50 AAN 18 UNIS 46 4F 30 2C 35 30 41 41 4E 2C 31 38 2C Control Prefix Netuork ID Hodes Enabled 10 FDCENTER STA Modes Disabled 31 30 5E 46 44 43 45 4E 54 45 52 20 53 54 41 Resolution Backfeed Label Top Left Position Socket 1 ID Firmware Boot Rom Configuration Memory B Memory E Memory Battery Voltage Media Power Up Media Head Close FIRMWARE IN THIS PRINTER IS COPYRIGHTED FIGURE 28 FIGURE 29 36 PA PT400 amp PA PT 403 User s Guide Communications Diagnostics If there s a problem transferring data between the computer and the printer try putting the printer in the Communications Diagnostics mode The printer will print the ASCII characters and their respective hexadecimal values for any data received from the host computer see Figure 29 To find out how refer to Feed Button Modes in this chapter Feed Button Modes Power Off Mode Communications Diagnostics Mode With the printer power off press and hold the Feed button while you turn on the power The printer prints out a listing of its current config
28. ough the wide slot in the media access Backing door refer to Material Figure 10 12 Lift to hook the top of the media access door over the top cover Figure 10 Wide Slot 14 PA PT400 amp PA PT 403 User s Guide 13 14 Mu A Push in the bottom of the media access door to close Turn on the printer or press the Feed button if the printer is al ready on 6 lt NOTES ensure optimal print quality make sure that the backing material is flush against the peel bar as shown in Figure 10 If it starts to loop away from the peel bar gen tly pull down on the backing material With certain types of media it may be necessary to reduce the print speed to 1 5 38 1mm per second to produce consistent peel operation Consult your authorized Zebra reseller for advice and information PA PT400 amp PA PT 403 User s Guide 15 Fanfold Media optional vibration mount required it lt NOTE If ribbon is loaded PTseries only remove the rib cartridge before loading the media 1 Raise the media access door by lifting at the notch until it un hooks from the top cover refer to Figure 4 2 Swing the media access door open to expose the media com partment refer to Figure 5 3 Pivot the top cover to reveal the printhead 4 Lift the printhead until you feel it lock into place Be careful not to force the printhead past this position WARNING
29. re from your hands can damage the printhead 5 Refer to Figures 5 and 6 Remove approximately 6 152 4 mm of labels from the media roll Then thread the media into the printer until it extends approximately 1 25 4 mm past the printhead 6 Separate and hold open the media hangers 7 Place the media roll onto the media hangers making sure it is tightly wound 8 Release the media hangers to lock the media into the correct position Ensure that the media is threaded under both media guides 9 The tear bar should not be installed in the printer If it is gently lift the tab on the bar to get it over the protrusion on the door reverse the procedure shown in Figure 7 Then pull the bar out of the printer PA PT400 amp PA PT 403 User s Guide 13 lt lt NOTE When not in use the tear bar may be stored on the inside of the media access door Refer to Figure 9 With the lip of the bar facing the inside of the door simply align the notches of the bar with the tabs on the door Press and slide the bar toward door s hinged end Ste FIGURE 9 If you re using direct thermal media continue on with step 10 However if you re using a PT series printer with thermal transfer media you must also install a ribbon cartridge Proceed to Loading the Ribbon in this chapter 10 Close the printhead and the top cover 11 Swing up the media access door ensuring that the media liner is thread ed thr
30. t The print darkness needs to be adjusted See Adjusting the Print Darkness in Getting Ready to Print The print mode may be incompatible with the media you are using If your printer is set for thermal transfer mode you must use thermal transfer rather than direct thermal media and a ribbon cartridge The media being used is incompatible with the printer Be sure to use the Zebra recommended media for your application Battery voltage is low See Charging the Battery in Getting Ready to Print There are long tracks of missing print blank vertical lines on several labels The printhead is dirty Clean the printhead according to the instructions in Preventive Maintenance The printhead elements are damaged Call a qualified service technician to replace the printhead Mis registration of labels the printing does not start at the top of the label and misprinting of 1 to 3 labels The media may not be threaded under the media guides Refer to Loading the Media in Getting Ready to Print The printer needs to be calibrated Refer to Calibration Printhead pressure needs to be adjusted Follow the instructions in Adjusting the Printhead Pressure in Getting Ready to Print The correct media sensor may not be activated In manual calibration select the media sensing method for the labels you are using refer to your label preparation software user s manual A label format was sent to but
31. th of the label you are using To auto calibrate 1 Load the media according to the instructions in Loading the Media in Getting Ready to Print 2 Turn on the printer or press the Feed button if the printer is al ready on 3 Some blank labels will feed completing auto calibration 4 f the Error LED begins flashing refer to Manual Calibration Hints Auto calibration only works when you are using non continuous media a gap notch or black mark separates each label When auto calibration is selected it occurs when the printer is turned on if the printhead has been opened whenever an er ror is cleared or if the battery or other power source has been removed Manual Calibration A manual calibration should be performed whenever you are using pre printed labels or label backing or if the printer will not auto cali brate 1 Turn on the printer power 2 Remove 4 6 102 152 mm of labels from a section of backing material Load the media so that only the backing material is threaded through the printer and under the printhead 3 Press and hold the Feed button until the Error LED flashes once then twice Release the button 4 The printer will set the media sensor for the label backing you are using After it is done making this adjustment the roll will automatically feed until a label is positioned at the printhead 5 A profile of the media sensor settings will print similar to the example in Fig
32. uration see Figure 28 After printing the label the printer will automatically enter a diagnostic mode in which the printer prints out a literal representation see Figure 29 of all data subsequently received Power On Modes With the printer power on printhead closed and Error LED off press and hold the Feed button for several seconds The Error LED will flash a number of times in sequence The explanation at the right Action shows what happens when you release the key after the specific number of flashes Flash Sequence A configuration label prints The media sensor calibrates and a media sensor profile prints see Calibration and Figure 25 The serial communication parameters are reset to 9600 baud 8 bits per character no parity stop bit and XON XOFF Resets the factory defaults auto calibrates and saves settings into memory The print width is calibrating While the Error LED rapidly flashes a series of stacking rectangles prints on the label When the rectangle prints to the outer edges of the label press and release the Feed button The label width and current communication parameters will be saved into memory If the Feed button is held down for six flashes and quickly released the printer will ignore the button For additional information refer to the maintenance manual PA PT400 amp PA PT 403 User s Guide 37 Specifications lt Printer specifications are subject to change
33. ure 26 Upon completion the printer will save the new settings in memory and the printer is ready for normal operation 28 PA PT400 amp PA PT 403 User s Guide 6 Press the Feed button One entire blank label should feed If this doesn t happen try defaulting refer to Feed Button Modes in the Troubleshooting section and recalibrating the printer 2 M lt NOTES Performing a manual calibration disables the auto calibration function To return to auto calibration either default the printer see Feed Button Modes in Troubleshooting or refer to your label preparation soft ware users manual When using non continuous media set the appropriate software command see your label preparation software users manual before you perform a manual calibration 020 000 MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA FIGURE 26 PA PT400 amp PA PT 403 User s Guide 29 Preventive Maintenance L3 AY WARNING To avoid possible personal injury or damage Y to the printer never insert any pointed or sharp objects into the printer Cleaning CAUTION Use only the cleaning agents indicated Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer Printhead Figure 1 Platen Roller Figure 1 Head open sensor plate Figure 27 Peel bar Figure 1 Tear bar Figure 8 Exterior Interior
34. uto dies Notched media must have a 0 5 1 2 7 mm wide x 0 094 2 4 mm long cutout located in the center of the roll The reflective media black marks must be located in the center of the roll Minimum Black Mark Dimensions Mark width 0 5 12 7mm perpendicular to the edge of the media Mark length 0 094 2 4 mm parallel to the edge of the media Memory Communications Specifications ROM Memory 1 MB flash 400 Series 2MB flash 403 Series RAM Memory Communications 512 KB DRAM 400 Series 2 MB DRAM 403 Series RS 232 serial port RJ45 connector Configurable Baud rate from 110 to 19 200 Baud parity and data bits Software X ON X OFF or hardware DTR STR communication handshake protocols Error detection CRC protocol Optional infrared wireless link meets IrDA 1 1 specifications 2 400 to 115 200 Baud rate PA PT400 amp PA PT 403 User s Guide 39 Font Bar Code Specifications Fonts Available CG Triumvirate Bold Condensed scalable smooth Zebra fonts A B C D E H GS Codabar supports ratios of 2 to 3 1 Code 11 Code 128 USD 8 supports serialization in all subsets and UCC Case Codes Code 39 supports ratios of 2 1 to 3 1 Code 93 EAN 8 JAN 8 1D Bar Codes Available EAN 13 JAN 13 EAN 14 UPCA Industrial 2 of 5 Standard 2 of 5 Interleaved 2 of 5 supports ratios of 2 1 to 3 1 Modulus 10 Check Digit LOGMARS MSI Plessey POSTNET UPC UPC EAN Extensions Codabl
35. ve to placing used Ni Cd batteries into the trash or the municipal waste stream which may be illegal in your area Please call 1 800 8 BATTERY for information on Ni Cd battery recycling and disposal bans restrictions in your area Zebra Technologies Corpora tion s involvement in this program is part of our commitment to pre serving our environment and conserving our natural resources Outside North America please follow local battery recycling guide lines 32 PA PT400 amp PA PT 403 User s Guide Troubleshooting Try as you may you can t seem to get the label to look right Or the LEDs are on or flashing when they re normally off This is the section of the User s Guide that can help you solve your printer s problems If after reading this section you re still having difficulty getting your printer to print contact a qualified Zebra service technician Help The LEDs are On Off Flashing Error LED Power LED Printer Refer to Orange Green Status Resolutions Off Off Off 1 Flashing Stopped Double Flashing Paused On Stopped Flashing On Flashing Stopped Alternate Flashing Needs Service Simultaneous Flashing Various Flashing On Flashing Various Double Flashing Flashing Resolutions Yes 1 The printer is not receiving power Have you turned on the printer power Ensure that the battery is fully charged Follow th
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