Xerox Fax Sharing User's Manual
Contents
1. recipient doesn t want R to and your y ENA e gt Show unread messages only Show all messages Z Hece Close 2 To identify the faxes that belong to you click a fax in the list and then read the first page information in the display area 3 Inthe list select the faxes you want to download If you want the faxes you download to be available for other Fax Sharing Client stations to download enable Leave As Unread At The Host For Others To Read 27 WinFax PRO Fax Sharing 5 Click Receive Now The Fax Sharing Host marks those faxes as read and transfers them across the network into your Message Manager Receive Log Note to Fax Sharing Clients To display the WinFax Receive dialog each time you start WinFax enable Check For New Events On Startup in the Fax Sharing Properties dialog Start Program Setup see page 11 double click Modems And Communications Devices click WinFax PRO Fax Sharing in the list and then click Properties Troubleshooting 28 If you encounter problems while using WinFax there are a number of things you can do before calling technical support Taking the time to troubleshoot your situation may help you identify the problem and fix it In many cases this can save you time and money Make note of any changes you have made to your computer and to your Windows setup Determine when you started experiencing the problem If you can reproduce the problem make note of the steps requi2. that is WinFax with a local modem or device is provided in the WinFax PRO User s Guide available in Adobe Acrobat format on your WinFax installation CD Using the Online Help The Help Topics dialog is the main entry into the WinFax online help and contains links to both feature overviews and instructions for the most commonly used features To open the Help Topics dialog 1 In Message Manager click WinFax PRO Help Topics on the Help menu The Help Topics dialog appears Click a book and display the topics available Use to quickly locate information using a standard index Use to search for words in the online help Help Topics WinFax Online Help Contents Index Find Click a topic and then click Display Or click another tab such as Index HE About the online help Introducing WinFax Personalizing Cover Pages and Phonebooks Sending Faxes amp WinFax Online Help Receiving Faxes Fie Edt Bookmark Options Help Checking for New Faxes Help Topics Beck Brint Viewing Faxes Printing Faxes Storing and Deleting Faxes Faxing one or more documents More information needed Using the Fax Sharing feature Using WinFax and ACT Troubleshooting WinFax open ves Bino gt Do you have one of the documents you want to fax 2 Select the help options you want to use Note For more information about the Fax Sharing
3. Installing WinFax for Fax Sharing Administrators Only You can install WinFax on one or more computers depending on the type of license you purchased If you are installing WinFax on a single computer you can do so from the WinFax CD If more than one person in your organization is installing WinFax your administrator may automate the installation process using a scripted installation 11 WinFax PRO Fax Sharing Setting Up a Fax Sharing Host Station Your Fax Sharing network must have at least one Fax Sharing Host station If you have a modem or communications device attached to your WinFax station you can share your modem or device with other WinFax users on your network when you enable the Fax Sharing Host feature To set up your WinFax station as a Fax Sharing Host install WinFax to work with your modem or device and then enable the Fax Sharing Host feature Installing WinFax on a Host Computer The Setup program guides you through the installation process by prompting you for information and automatically determining your system configuration modem or device setup COM port location and available disk space Note To install WinFax under Windows NT 2000 your Windows NT 2000 account must have administrative privileges To install WinFax on a host computer 1 Insert the WinFax installation CD into the CD ROM drive 2 Click the Windows Start button and then click Run The Run dialog appears 3 In the Open fiel
4. Note Use the same user name and password that the client uses on their own workstation 2 Start Program Setup see page 11 3 In the list double click Fax Sharing Host The Fax Sharing Host Properties dialog appears WinFax PRO Fax Sharing Host Configuration HE General MV Use this WinFax PRO station as a Fax Sharing Host T Use password PRA sont Hew password Host computer information Computer Name a a ey IP Address fis fee fiz fa After sending client events Keep fax pages and event information in the logs Delete fax pages but keep event information in the logs C Delete everything no record will be left in the logs 13 WinFax PRO Fax Sharing 4 Click the General tab 5 Enable Use This WinFax PRO Station As A Fax Sharing Host 6 Ifyou want to protect the Fax Sharing Host station with a password enable Use Password then type a password in the Password field 7 In the Host Computer Information section type the appropriate information 8 In the After Sending Client Events section click the option that best describes what you want WinFax to do with messages that Fax Sharing Client users send and receive through your computer 9 Enable automatic reception by doing one of the following Using the Controller Right click the Controller icon in the Windows taskbar and enable Automatic Receive on the menu that appears Using Message Manager On the Receive menu enabl
5. feature look up Fax Sharing in the online help index About this Guide Getting Help in a Dialog Many WinFax dialogs and windows contain a help button in the upper 7 right corner that you can use to display information about on screen Help button components such as commands and individual fields in dialogs in upper right PAA A To view the pop up help for an on screen component and windows In a dialog click the What s This button in the upper right comer then click any screen element A pop up appears over the element Help button General Advanced After Receive Junk fax Specify the options you want to use for answering calls When answering on Cardinal M i Automatic receive M Automatically answer incoming calls Answer after 2 ting s Type the number of times the phone rings before the modem or i Schedule device responds By default this is set to 2 If you use a single phone line for voice and fax you might want to increase this number to allow yourself time to answer the phone when you receive a voice call hen receiving calls Help pop up contains information about onscreen components Documentation Feedback Symantec is interested in your suggestions for improving both the print and the online documentation for WinFax We are interested in knowing what works and what needs improvement Did you find errors omissions
6. 24 Monitoring Fax Status ienien ineei e EEE EE EEEE EE EEE 24 Receiving Faxes in Message Manager essesssssssissssssssesisesestssessresestseseststetnessesesesesese 26 Troublesh oting iesirea Ea naa Er APENE EN KANA 28 iii Contents WinFax PRO Fax Sharing If you do not have a modem installed on your computer you can still use WinFax PRO to send and receive faxes To do so you must be attached to a network and there must be at least one computer with a fax capable modem or similar communications device and WinFax installed This modem sharing feature in WinFax is called Fax Sharing If you are sending and receiving messages using a modem on another computer your computer is a Fax Sharing Client station If you and others in your office are sending and receiving faxes using the modem or device on your computer your computer is a Fax Sharing Host station This document describes how to use WinFax with the Fax Sharing feature Topics in this document include information about using this document and the WinFax online help understanding the Fax Sharing feature installing WinFax PRO for Fax Sharing administrators only sending and receiving faxes using the Fax Sharing feature troubleshooting WinFax PRO Fax Sharing About this Guide While this guide contains instructions for the most basic Fax Sharing tasks the online help covers all features Additional information on using the Fax Sharing Host
7. WINTAX Fax Sharing User s Guide February 2000 ce m WinFax PRO Fax Sharing User s Guide Copyright Notice Symantec Corporation 2000 All rights reserved The use and copying of this product is subject to a license agreement Any other use is prohibited No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of Symantec Corporation Information in this manual is subject to change without notice and does not represent a commitment on the part of the vendor Federal copyright law permits you to make a backup of this software for archival purposes only Any other duplication of this software including copies offered through sale loan rental or gift is a violation of law and subject to both criminal and civil penalties Notice to WinFax PRO Users It shall be unlawful for any person within the United States to use any computer or other electronic device to send any message via a facsimile machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual Trademarks Symantec the Symantec logo Talk W
8. aring Administrators Only e ssssssssssssssersssssrrrrseeerrssrsserrrssrrrrrereeerrss 11 Setting Up a Fax Sharing Host Station cccesssescessesseeceeneeseecteneeeeecseseeeeecseeeeeteeeeees 11 Installing WinFax on a Host Computer ccccccccccsesscsseseessssesssscecsecseeecseeseseesenes 12 Enabling the Fax Sharing Host Feature 00 ccccccsescseseeseecseteeseecsesceenesseseeeeeeeneees 12 Installing the Fax Sharing Client Automatically ccccccccscsssssescsssseesctesecsssseesesserees 14 Copying the Installation Files to a Network Drive ou cueccessssceseeeeeeseeseeeseees 16 Creating an InstallShield Silent Response File c ccscsssesessesssscseescseescsesssersseens 17 Creating an Installation Script c cc ccsccscssessescsssscsssecssesseesseseceneceeesessseseesesees 18 Starting the Scripted Installation 0 0 cccessssssesssscccsscseeecsssseescsececsececsecseessseeaeaes 19 Troubleshooting the Scripted Installation 0 0 cccccseesessesssecsscscssceesscseeseseesesees 20 Installing the Fax Sharing Client Manually cccccccccccsccsescescssescsscsetscsseeceesseeesseerees 21 Modifying Fax Sharing Client Settings ccccscscsccsesessesssscseescesescseesesessssscseescseessseens 22 Working With Faxes sess ata ceusecacten eves uas facade acu apusaigh cece d avtetdeta seems 23 Sending Faxes ronen aii anoni E ETER A E R 23 Flow Faxes Are Sent ssicccesssescstvccvtvsresedcenvavrente ravetarvercinty roan vementernetantecietee
9. d type lt drive and path gt SETUP EXE where drive and path is the CD ROM drive containing the WinFax installation CD or the location of the WinFax installation files on the network 4 Click OK The Setup program starts 5 Follow the instructions on the screen Click Next to proceed 6 When the Modems And Communications Devices panel appears click your modem or device in the list and click Next 7 Follow the instructions on the screen Click Next to proceed 8 On the final wizard panel click Finish 9 After the installation is complete enable the Fax Sharing Host feature see Enabling the Fax Sharing Host Feature next 10 Assist WinFax users in installing WinFax on client computers see Installing the Fax Sharing Client Automatically on page 14 and Installing the Fax Sharing Client Manually on page 21 12 Installing WinFax for Fax Sharing Administrators Only Enabling the Fax Sharing Host Feature To allow Fax Sharing Clients to receive voice messages and send and receive faxes using the host computer you must first enable the Fax Sharing Host feature and then enable automatic reception To enable the Fax Sharing Host feature 1 If your Host computer is running under Windows 95 98 proceed to Step 2 If your Host computer is running under Windows NI 2000 create an account on the Fax Sharing Host for each Fax Sharing Client workstation see your Windows NT 2000 documentation
10. directory specification appear after the equals sign Proceed to step 10 Line does not exist Proceed to step 10 Line exists and nothing appears after the equals sign Locate the szExeDir entry earlier in the file and copy its value 17 WinFax PRO Fax Sharing 18 10 11 that is the drive and directory specification after the equals sign in the szDir line and proceed to step 10 Note You must edit the silent response file SETUP ISS before you can run a scripted installation Save the file and exit Notepad Copy the file to the Disk1 subdirectory of the network directory containing the WinFax installation files Creating an Installation Script If an installation script is included in the Disk1 subdirectory of the network directory containing the WinFax installation files users can use a scripted installation to bypass many of the configuration tasks they would normally perform after installing WinFax for example setting up the modem or device they want to use This scripted installation installs WinFax on a local computer as a Fax Sharing Client station To create a Fax Sharing Client installation script 1 In a text editor such as Notepad open the sample script file WFSCRIPT SPT included in the WinFax DISK1 directory on the WinFax installation CD The sample script file contains all possible installation options and commented text that explains the available o
11. e Automatic Receive Installing the Fax Sharing Client Automatically 14 To automate the installation process you can use a scripted installation A scripted installation installs WinFax using the settings contained in two files an InstallShield silent response file SETUP ISS and a script file WFSCRIPT SPT The InstallShield silent response file contains all options you would normally specify during the WinFax installation The script file contains options that you would configure after installing WinFax for example the modem or communications device you want to use The following flow chart illustrates the scripted installation process including the preparatory steps and how to run the scripted installation For step by step instructions on how to use the scripted installation feature see the procedure following the flow chart Installing WinFax for Fax Sharing Administrators Only Start Here Copy files to network see page 16 Copy the installation files to a shared WinFax CD network directory Silent response file see page 17 ened Script files see page 18 Copy the silent response file SETUP ISS 7 gt network lt a Copy the script file WFSCRIPT SPT to the shared network directory directory to the shared network directory Fax Sharing Client Installation On the Fax Sharing Client computer run the Setup program from the shared network directory using the s command line parameter In th
12. e Run dialog type lt network path gt SETUP EXE s Note More information on using a scripted install is provided in the Multiple Installation Guide available in Adobe Acrobat format WFSCRIPT PDF in the Docs folder on your WinFax installation CD To install Fax Sharing Client using a scripted install 1 Set up a Fax Sharing Host station See Setting Up a Fax Sharing Host Station on page 12 2 Copy the WinFax installation files to a network drive that is accessible to all users who will install WinFax on their computers See Copying the Installation Files to a Network Drive on page 16 3 Create an InstallShield silent response file SETUP ISS that you can use as an installation template See Creating an InstallShield Silent Response File on page 17 15 WinFax PRO Fax Sharing 16 4 Create an installation script file WFSCRIPT SPT containing the appropriate installation options See Creating an Installation Script on page 18 5 Copy both the InstallShield silent response file SETUP ISS and the installation script WFSCRIPT SPT to the Disk1 subdirectory of the network directory containing the WinFax installation files 6 Instruct users to install WinFax using the silent response file and installation script See Starting the Scripted Installation on page 19 7 Have each user modify their settings as required select their shared mailbox change greetings and so on See M
13. es Properties dialog start Program Setup see page 11 and double click Modems And Communications Devices Fax Sharing Host stations use their local modem or device while Fax Sharing Client stations use the WinFax PRO Fax Sharing device to connect to the Fax Sharing Host station and access its modem or device Once you have set up WinFax for Fax Sharing either as a Fax Sharing Host or a Fax Sharing Client you can send faxes using the procedures described in the WinFax PRO User s Guide and the WinFax PRO User s Guide Note For more information look up sending faxes in the online help index 23 WinFax PRO Fax Sharing 24 How Faxes Are Sent After you prepare your fax and click Send WinFax begins processing your fax The steps involved in processing a fax may vary depending on where the fax was created and assembled Faxes created on the Fax Sharing Host WinFax delivers the fax to the modem or device displays the Status dialog dials the recipient s fax number and instructs the modem or device to send your fax When the transmission is complete the Status dialog closes and WinFax updates the fax status in the display area of the Message Manager Logs window Faxes created on the Fax Sharing Client After you prepare your fax and click Send WinFax does the following Creates a log record in the Fax Sharing Client Outbox in Message Manager Connects to the Fax Sharing Host using the WinFax PRO Fa
14. g your Fax Sharing Client Host with modem or device WinFax PRO Fax Sharing System Requirements The Fax Sharing feature enables Fax Sharing Client stations to transfer faxes across the network to and from the Fax Sharing Host station To use the Fax Sharing feature you need at least one Fax Sharing Host station and one Fax Sharing Client station on your network Multiple Client stations can connect to a single Host station at any one time maximum 15 under Windows 95 98 maximum 25 under Windows NT 2000 The Fax Sharing Host station is any computer running WinFax with an attached fax capable modem or similar communications device that has enabled the Fax Sharing Host feature The Fax Sharing Client station is any computer running WinFax that does not have an attached modem or device and is set up for Fax Sharing with the Fax Sharing Host The WinFax PRO Program Group The table below describes the items included in the WinFax PRO program group More information on using these items is provided in the online help and the WinFax PRO User s Guide Icon Program Controller Use the Controller to receive faxes at all times even when Message Manager is not running to monitor current WinFax activity and to quickly view new faxes The Controller icon indicates that you are running in Fax Sharing mode by displaying a network node graphic directly below the usual Controller graphic Install Direct
15. itor these forums For more information look up support in the online help index Other documentation In addition to the above sources of information the documentation provided with your hardware your operating system and any other programs you use with WinFax may be a good source of information Telephone support Contact your WinFax administrator to obtain the technical support telephone number 29 WinFax PRO Fax Sharing 30
16. nd line parameter This parameter instructs the Setup program to record all of your selections in a silent response file SETUP ISS that you can later use as an installation template for other WinFax installations Note These installation options will apply to all users who install WinFax using the scripted installation When users perform a scripted installation the Setup program uses the recorded responses from the SETUPISS file It will also move through the installation screens at the same pace as you did when you created the original SETUP ISS file To create an InstallShield silent response file 1 Set up your computer exactly as user computers are set up Remove any previous installation of WinFax 2 Click the Windows Start button and then click Run The Run dialog appears 3 In the Open field type lt path gt SETUP EXE r where path is the network drive and directory containing the WinFax installation files 4 Click OK The Setup program starts 5 Follow the instructions on the screen Click Next to proceed 6 On the final panel click Finish Setup installs WinFax on your computer and creates an InstallShield silent response file ISS in your Windows directory 7 Open the silent response file SETUP ISS located in your Windows directory in a text editor such as Notepad Locate the SetupType 0 section Check for the szDir line Do one of the following Line exists and a drive and
17. nd path is the CD ROM drive containing the WinFax installation CD or the location of the WinFax installation files on the network 4 Click OK The Setup program starts 5 Follow the instructions on the screen Click Next to proceed 6 When the Modems And Communications Devices panel appears click the WinFax PRO Fax Sharing device and click Next Note You can also set up Fax Sharing after you install WinFax To do this start Program Setup see page 11 double click Modems And Communications Devices and then enable the Active check box beside the WinFax PRO Fax Sharing fax device 7 Follow the instructions on the screen Click Next to proceed 8 When prompted to configure the WinFax PRO Fax Sharing device click Yes The WinFax Fax Sharing Client Properties dialog appears 9 In the Host Name section click Browse select the Fax Sharing Host station you want to use to send and receive faxes and then click Open 10 In the Password field type the password required to access the specified Fax Sharing Host station if a password exists see your WinFax administrator for details 11 If you want WinFax to automatically check for new faxes each time you start WinFax enable Check For New Events On Startup 12 Click Next WinFax pings the selected Host station to confirm connectivity and connects your Client station to that Host This may take a few minutes 13 Click Finish to save your settings and exit the Fax Sharing Clie
18. nsfer the documents over the network to a Fax Sharing Host to be faxed all with a single click Similarly the Fax Sharing Host receives messages for all users on your Fax Sharing network To retrieve faxes you simply connect to the Fax Sharing Host Receive Log and select the faxes that belong to you The following diagrams illustrate how the Fax Sharing Host handles all sending and receiving activities for your Fax Sharing network Introducing WinFax PRO Fax Sharing Sending Faxes Step 1 Prepare your fax using Fax Sharing Client then click the Send button to send it to the Fax Sharing Host s Outbox Step 4 Your fax is received on the destination fax device Step 2 Fax Sharing Client sends your fax files to the Fax Sharing Host s Outbox Destination Client Step 3 The Fax Sharing Host sends your fax when the host modem or device is available If you scheduled your fax the Host with modem or Fax Sharing Host waits until device that time Receiving Faxes Receive Log Step 1 Someone sends you a fax Step 3 When the Fax Sharing Host receives a fax the program displays a dialog to the Fax Sharing Client showing all the faxes received You can retrieve your fax at that time F Client E Step 4 View and print your Originating fax machine Step 2 The modem or device receives your fax and transfers it to the Fax Sharing Host s Receive Log fax usin
19. nt Properties wizard Modifying Fax Sharing Client Settings You can modify your Fax Sharing Client settings at any time For example if your network has multiple Fax Sharing Host stations you can switch to another Fax Sharing Host To modify Fax Sharing Client settings 1 Start Program Setup see page 11 22 Working With Faxes Working 2 Inthe list double click Modems And Communications Devices The Modems And Communications Devices Properties dialog appears 3 Inthe devices list click the WinFax PRO Fax Sharing device 4 Click Properties The WinFax Fax Sharing Client Properties dialog appears 5 Make any changes as desired clicking Next to proceed W ith Faxes This section describes how to send and receive faxes with WinFax The instructions in this section apply to both Fax Sharing Client and Fax Sharing Host stations unless otherwise noted Note This section contains instructions for the most basic WinFax tasks the online help covers all features Additional information on using Fax Sharing Host mode or regular mode that is WinFax with a local modem or communications device is provided in the WinFax PRO User s Guide and in the WinFax PRO User s Guide both available in Adobe Acrobat format on your WinFax installation CD Sending Faxes WinFax sends faxes using a modem or communications device Which modem WinFax uses depends on the active modem set up in the Modems And Communications Devic
20. odifying Fax Sharing Client Settings on page 22 and Installing the Fax Sharing Client Manually on page 21 for more information Copying the Installation Files to a Network Drive With a scripted installation all users install WinFax from a network drive To prepare for the scripted installation you must copy the WinFax installation files from the WinFax installation CD to a network drive Note All users who will install WinFax must have network access to the network drive containing the WinFax installation files To copy the installation files to a network drive 1 Start Windows Note To install WinFax under Windows NT 2000 your Windows NT 2000 account must have administrative privileges 2 Insert the WinFax installation CD into the CD ROM drive The WinFax AutoRun program starts Click the Exit button to return to your Windows desktop Start Windows Explorer Locate the WinFax directory on the WinFax installation CD Copy the contents of the WinFax directory and all subdirectories to a network drive that is accessible to all users who will install WinFax nou A W Installing WinFax for Fax Sharing Administrators Only Creating an InstallShield Silent Response File WinFax uses the InstallShield program To perform a scripted install InstallShield requires you to create a silent response file SETUP ISS You can create a silent response file by running the Setup program with the r comma
21. on If the faxing traffic on your computer is heavy you can disable the Status dialog so it does not appear each time a fax is sent or received Start Program Setup see page 11 double click Call Status And Controller click the General tab and then disable Display Status Dialog From the Controller The Controller icon changes to reflect the status of the current faxing activity If a fax fails a failed transmission marker a red X appears on the Controller icon in the Windows system tray From the Send Log The details about sent faxes including those canceled appear in the record list of the Send Log folder on the Go menu in Message Manager click Send Log WinFax uses icons to identify the status of faxes in the Logs record list y Successful Entire message 3 Recurring Message is was sent or received and can scheduled to be sent at be viewed regular intervals x Unsuccessful Message Held Message is on hold was not sent or received or until you instruct WinFax to was only partially send it transmitted 4 In progress Message is Ll Collapsed group currently being sent Message is being sent to a recipient group 25 WinFax PRO Fax Sharing EA Scheduled or pending Message is scheduled or WinFax is waiting to retry the send Sometimes faxes are not sent successfully due to communication problems such as busy or no answer signals In those situations WinFax stores the faxes in the O
22. on selected Installing the Fax Sharing Client M anually If you do not have a modem or communications device attached to your WinFax station but another WinFax station on your Fax Sharing network has an attached modem or device and is configured as a Fax Sharing Host you can use that modem or device as if it were attached to your WinFax station To do so you must install WinFax on your computer as a Fax Sharing Client and connect to the appropriate Fax Sharing Host The Setup program guides you through the installation process by prompting you for information and automatically determining your system configuration modem or device setup COM port location and available disk space Note To install WinFax under Windows NT 2000 your Windows NT 2000 account must have administrative privileges To install WinFax on a client computer 1 Obtain the following information from your system administrator the name of the Fax Sharing Host station on your network if your Fax Sharing Host station is running under Windows NT 2000 verify that you have an account set up on the Fax Sharing Host station you cannot install or use Fax Sharing Client unless you have an account the password for the Fax Sharing Host station if one exists 2 Click the Windows Start button and then click Run The Run dialog appears 3 In the Open field type lt drive and path gt SETUP EXE 21 WinFax PRO Fax Sharing where drive a
23. or confusing information Tell us if you found information too difficult to find Tell us where you looked for information and where you looked first Your feedback will help shape future versions of the documentation for WinFax WinFax PRO Fax Sharing To forward your feedback use any of the following methods Fax Fax your comments to 1 416 441 0333 to the attention of the Technical Publications Department Postal letter Send a letter to Symantec Corporation Technical Publications Department 895 Don Mills Road 500 2 Park Centre Toronto Ontario M3C 1W3 Canada Introducing WinFax PRO Fax Sharing WinFax turns your computer into a full featured fax messaging communications center Using WinFax you can send and receive fax documents from your computer at any time WinFax sends and receives messages using a modem or related communications device For most WinFax users the modem or device is installed locally on their computer However if you do not have a modem or device installed on your computer you can still send and receive messages by setting up your computer as a Fax Sharing Client station and using the modem or device attached to the Fax Sharing Host station on your network The Fax Sharing Host station is the messaging center for all Fax Sharing Clients on your network Using Fax Sharing Client you can select the documents you want to fax on your computer assemble your fax in the Send dialog and then tra
24. orks PRO Cover Your Voice WinFax PRO Cover Your Fax and pcANY WHERE are trademarks of Symantec Corporation and its subsidiaries AOL is a registered trademark of America Online Inc cc Mail is a trademark of cc Mail a division of Lotus Development Corporation CompuServe is a registered trademark of CompuServe Inc Corel WordPerfect is a registered trademark of Corel Corporation Intel is a trademark of Intel Corporation Microsoft MS MS DOS Word Excel and PowerPoint are registered trademarks and Windows is a trademark of Microsoft Corporation SatisFAXtion is a trademark of WildCard Technologies Inc TextBridge OCR 1994 96 Xerox Corporation All rights reserved All other product names are trademarks of their respective owners 01 00 POUT TNS GING EE ees ca ed cok Ste Se Oo es eres Wetted ete 6 Using the Online Help reniir n r EE EEEE E suestounnceatenen 6 Getting Help in a Dialog cnr sccssseviinsceeesseersvesssonevav cevsaanesoutiane seventesevevienat n 7 Documentation Feedback is sicsidacsinaiiva sighed doieawarieausauuusineser 7 Introducing WinFax PRO Fax Sharing vaistssscvicsndisisiinnienieannicans 8 System Requirements E A E E E A NEET EEA EEE EE EEEa 10 The WinFax PRO Program Group cccccssecscsssssesesscsesscsssscssescssesessssessscecseeeseeseesasaeens 10 Starting and Exiting WinFax Programs cccccsssscseescssesceseseesssessesecseescsssscsesseessaeessaes 11 Installing WinFax for Fax Sh
25. ory This is a shortcut to the WinFax installation folder Program Setup Use Program Setup to configure and personalize your WinFax installation and to set up many of the main WinFax features fe S fl Send New Fax Use this command to open the WinFax PRO Send dialog so you can send faxes without starting Message Manager 10 Installing WinFax for Fax Sharing Administrators Only Icon Program WinFax PRO Message Manager Use WinFax PRO Message Manager to maintain a list of all WinFax messages and to create detailed reports about fax events Starting and Exiting WinFax Programs The Message Manager is the main interface for sending faxes for organizing and storing messages and for configuring your WinFax system Program Setup is the program you use to set up Fax Sharing and modify your WinFax preferences You can start these programs in a variety of ways For more information on alternate methods look up starting in the online help index To start Message M anager Click the Windows Start button point to Programs point to Symantec WinFax and then click WinFax Message Manager Message Manager starts To exit Message M anager On the File menu click Exit To start Program Setup Click the Windows Start button point to Programs point to Symantec WinFax and then click Program Setup Program Setup starts To exit Program Setup On the Program Setup dialog click Close
26. ptions Save the file on your hard drive Using the sample file as a template specify the options for your Fax Sharing Client station Do the following a In the GENERAL section specify the appropriate installation directory and type b In the LOCATION section specify the appropriate dialing instructions In the STANDALONE section set STDALO NE In the WFXIFSETUP section set WFXIFID WPP In the MODEMS section set USEHAL 1 and HAL 2 In the WPP SETTINGS section identify the Fax Sharing Host station you will be using the operating system on which the Fax Sharing Host station is running the Fax Sharing Host password if it exists and whether you want to check for new messages when you start WinFax gt oO 09 Installing WinFax for Fax Sharing Administrators Only Note The sample script file also contains information for other modems and communications devices Do not delete those entries Save the updated file Copy the file to the Disk1 subdirectory of the network directory containing the WinFax installation files Starting the Scripted Installation The Setup program guides you through the installation process by prompting you for information and automatically determining your system configuration and available disk space Depending on the options predefined in the InstallShield silent response file and the installation script file users may or may not be prompted for additional info
27. red to do so Also record any messages that appear on the screen when the problem occurs When you have done this check the following sources for troubleshooting information WinFax PRO User s Guide Contains detailed troubleshooting information for the most common problems encountered by WinFax users The WinFax PRO User s Guide is included on the WinFax installation CD in Adobe Acrobat format WinFax PRO Online help Contains detailed troubleshooting information for WinFax To view the troubleshooting section in the online help click WinFax Help Topics on the Help menu and then double click the Troubleshooting book in the Help Topics dialog WinFax PRO ReadMe file Contains hardware specific information and information not available when this user s guide was printed To view the ReadMe file click the Windows Start button point to Programs then to WinFax PRO and then click Install Directory Double click README TXT in the WinFax install directory Symantec Service And Support Web site For 24 hour access to technical product information Knowledge Base discussion Troubleshooting groups FAQs the automated Symantec Support Genie and the Symantec FTP site connect to http service symantec com For more information look up support in the online help index Online forums Provide question and answer support on CompuServe and America Online AOL Symantec Technical Support representatives mon
28. restart the computer Start Message Manager see page 11 On the Receive menu click Automatic Receive Troubleshooting the Scripted Installation The scripted installation creates a log file called SETUP LOG in the directory containing the WinFax installation files If you do not have write access to that directory SETUP LOG is saved in your Windows directory If the scripted installation does not work properly open SETUP LOG in a text editor such as Notepad and check for the response code in the ResponseResult section The table below lists the possible error codes Result Code Meaning 0 Scripted install was successful 1 General error 2 Invalid mode 3 Required data not found in the SETUP ISS file This result code appears when you did not edit the silent response file after it was created see Creating an InstallShield Silent Response File on page 17 4 Not enough memory available 5 File does not exist 6 Cannot write to the silent response file 7 Unable to write to the log file 8 Invalid path to the InstallShield silent response file 9 Not a valid list type string or number Installing WinFax for Fax Sharing Administrators Only ResultCode Meaning 10 Data type is invalid 11 Unknown error during setup 12 Dialogs are out of order 51 Cannot create the specified folder 52 Cannot access the specified folder 53 Invalid opti
29. rmation after they start the WinFax Setup program Note To install WinFax under Windows NT 2000 your Windows NT 2000 account must have administrative privileges To prepare for the scripted installation administrators only 1 2 Set up a Fax Sharing Host station see page 12 Copy the WinFax installation files to a network drive see page 16 Create an InstallShield silent response file see page 17 Create an installation script for the Fax Sharing Client stations see page 18 Copy both the InstallShield silent response file SETUP ISS and the installation script WFSCRIPT SPT to the network drive containing the WinFax installation files Instruct users to install WinFax using the response file and installation script see the next section To install WinFax on a client computer scripted install 1 Ensure that all preparations have made for the scripted install see the preceding procedure Start Windows If you are installing on a Windows NT 2000 computer log on to Windows NT 2000 using an account with administrative privileges 19 WinFax PRO Fax Sharing 20 4 Click the Windows Start button and then click Run The Run dialog appears 5 In the Open field type lt network path gt SETUP EXE s where network path is the location of the WinFax installation files on the network Oo ON DD Click OK The Setup program installs WinFax After the install is complete
30. utbox until either they are successfully delivered or the available number of retries is exceeded Note If the number of retries is exceeded WinFax places the fax in the Send Log and marks it as an unsuccessful event For more information look up retrying in the online help index Receiving Faxes in Message M anager 26 In Fax Sharing mode all incoming faxes not directed to a WinFax mailbox are received on the Fax Sharing Host station and appear in the Receive Log on that computer Before the Fax Sharing Host can receive faxes it must have an active modem or communications device capable of sending and receiving faxes if you use a send only modem receive features are disabled Windows running one of the following WinFax programs running Message Manager or the Controller automatic reception enabled After faxes are received by the Fax Sharing Host each Fax Sharing Client can connect and download their faxes To receive faxes Fax Sharing Host Do one of the following Using the Controller Right click the Controller icon in the Windows system tray and enable Automatic Receive on the menu that appears Using Message Manager On the Receive menu in Message Manager enable Automatic Receive Working With Faxes To download received faxes from the Fax Sharing Host Fax Sharing Client 1 Do one of the following depending on when you want to receive faxes Receive fa
31. x Sharing device Transfers the fax image files to the Fax Sharing Host s Outbox in Message Manager for delivery Updates the Fax Sharing Client fax status that appears in the display area of the Message Manager Logs window to read waiting at server Monitors the Fax Sharing Host until the fax is sent using the modem attached to the Fax Sharing Host Updates the Fax Sharing Client fax status Moves the log record from the Outbox to the Send Log Notes After the fax is delivered to the Fax Sharing Host you can exit WinFax If WinFax is not running when your fax is finally delivered the status is updated the next time you start WinFax Monitoring Fax Status You can verify the status of sent faxes in the following ways From the Status dialog Fax Sharing Host only During fax transmission status information appears in the Status dialog on the Fax Sharing Host The Status dialog is not visible to the Fax Sharing Client station Working With Faxes Current fax transmission activity Rate of transmission Current page Collapse details display area 4t Symantec Message Manager Line Status BBE F Creative Labs Pho Send fax to Chelsey Connie Connecting Device Creative Labs Phone Blaster Voice Operation Connecting Name Chelsey Connie Number 1 555 555 5555 Speed 14400 Current page 1 of 2 80 complete NoDetails Cancel the transmissi
32. xes automatically On the Receive menu in Message Manager enable Automatic Receive Whenever there are new faxes at the Fax Sharing Host the WinFax Receive dialog appears on your screen and displays a list of all unread faxes in the Fax Sharing Host s Receive Log Receive faxes manually On the Receive menu in Message Manager click Manual Receive Now In the dialog that appears click Yes The WinFax Receive dialog appears and lists all the unread faxes in the Fax Sharing Host s Receive Log WinFax PRO Receive 2f x Time Type Date Pages CsID 2 7 2000 0 2 Unknown 10 47 AM Fax 2 7 2000 2 pages Unknown 12 43 PM Fax 2 3 2000 2 pages Unknown gt T Leave as unread at the Host station for others to read ae WELCOME ro C WINFAX PRO 10 0 Congratulations You ve just installed the latest version of WinFax PRO the number one choice for sending receiving and managing faxes Read on to learn more about some of the exciting features available in this version and to hear how others are using it to make their small business more professonal all with the at your fingertips ease of WinFax PRO CREATE A PROFESSIONAL N ie AND FORWARD With the WinFax PRO libr Now you can send or LOOKING COVER PAGE FAXES BY EMAIL ary of business cover pages forward a fax in self the perfect cover viewing format to any page for your ae email address Your business is only a oe message arrives looking mouse click away exactly the way you
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