Viking aes-2000 User's Manual
Contents
1. iiin 0 875 Diameter Knockout After the wall is finished the mounting ring can be screwed to the rough in box Once the mounting ring is secure the front panel of the AES 2000S can be fastened to the ring using the 3 screws and nuts provided by aligning the hinge with the three holes on the right side of the frame Note Make sure the key lock is in the open position Insert the screws and tighten the nuts firmly Note Be careful not to damage the foam gasket around the back edge of the panel Steel Rough In Box included Mounting Ring Optional Braille included Audio label gt included The rough in box VIKI G gt should be framed sm Qo o H into the wall Rivewbeve 0 875 Diameter Knockout OTETTETETTETTET EE 8 Screws included for mounting the ring to the rough in box 3 Screws included for mounting the AES 2000 to the ring 4 X Sealant Important If the enclosure is to be mounted outdoors use an appropriate sealant around the outer edge of the mounting ring Note To help steer visually impaired visitors to the location of the EZ HELP button the optional Braille Audio label may be adhered above the push button B Surface Mount Chassis AES 2000S The AES 2000S comes with a black powder painted steel surface mount chassis A knockout is provided on the bot tom of the chassis as an alternate wire entrance The four2. Features TELECOM SOLUTIONS FOR THE 21ST CENTURY AES 2000S Surface Mount AES 2000 Accessible Entry Practice System December 12 2002 Apartment Entry System with Accessibility Features The AES 2000 Accessible Entry System provides both audio and visual assistance for those with disabilities The LCD display with large 1 2 tall characters is back lit and will dis play a directory of tenants as well as directions and prompts A built in voice recorder and announcer can also provide a supporting audio message When the EZ Access button is pressed instruc tions on how to use the system are both displayed and announced The built in directory can support up to 525 tenant names and phone numbers and will dial a pre pro grammed phone number upon selection of a tenant Once two VWULKUINIG way communication has been established the tenant can activate a remote door strike by entering a Touch Tone command A second relay is also provided to operate an automatic door The AES 2000 will also support keyless entry at the door via its built in keypad The unit is available in flush AES 2000F and surface mount AES 2000S configurations and features a highly vandal resistant housing 16 position back lit display with 1 2 tall characters Non volatile digital voice announcer Factory configured to handle 75 apartments expandable to 525 apartments using Need More Information on ERAM 4M ERAM 4M exp
3. F with 5 to 95 non condensing humidity Display 16 position 0 5 x 4 25 back lit LCD Relay Contacts 5A 30V DC 250V AC max Connections 14 cage clamp screw terminals IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT PLEASE CONTACT VIKING TECHNICAL SUPPORT AT 715 386 8666 Our Technical Support Department is available for assistance Monday 8am 4pm and Tuesday Friday 8am 5pm central time So that we can give you better service before you call please 1 Know the model number the serial number and what software version you have see serial label 2 Have your Technical Practice in front of you 3 It is best if you are on site RETURNING PRODUCT FOR REPAIR The following procedure is for equipment that needs repair 1 Customer must contact Viking s Technical Support Department at 715 386 8666 to obtain a Return Authorization RA number The customer MUST have a complete description of the problem with all pertinent information regarding the defect such as options set conditions symptoms methods to duplicate problem frequency of failure etc 2 Packing Return equipment in original box or in proper packing so that damage will not occur while in transit Static sensitive equipment such as a circuit board should be in an anti static bag sandwiched between foam and individually boxed All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment Include ALL parts of the equipment C
4. Mahos Piace Paonia Upis Cargieed Auleocher W Sekn Fle qa Ap _ i I Shoe changes oe Ee Jai Han Hami miot okai R m i Bin bb i de de de ie te Fee Comet E a a Finale The Download Names screen left is used to retrieve the tenant names phone numbers access codes and keyless entry codes that have been pre viously programmed into the AES 2000 The Present ID box contains the ID number of the first record to be downloaded The tenant ID is an unchangable consecutive number assigned to the tenant when they were added to the database The Download Count box contains the total number of records to be downloaded Clocking on Download will retrieve all records starting with the Present ID through the Download Count Once the records are displayed in the data field the File pulldown menu can be used to print or save the data Clicking on Clear will clear data fields and reset the present ID to 1 Clicking on Close will return the user to the Data Transmit Screen Buding Prariar Estates Tic imk i Topless Code Tickerscoshi Z Saga Gd nM Ticker ick Vicherponght aoecccleoeccs BP PFF BISI The Recordings screen left is used to make an audio recording of each of the names of the ten ants These are the recordings that a user will hear when the user is stepping through the directory of the AES 2000 When in
5. O D or freight collect shipments cannot be accepted Ship cartons prepaid to Viking Electronics 1531 Industrial Street Hudson WI 54016 3 Return shipping address Be sure to include your return shipping address inside the box We cannot ship to a P O Box 4 RA number on carton In large printing write the R A number on the outside of each carton being returned RETURNING PRODUCT FOR EXCHANGE The following procedure is for equipment that has failed out of box within 10 days of purchase 1 Customer must contact Viking s Technical Support at 715 386 8666 to determine possible causes for the problem The customer MUST be able to step through recommended tests for diagnosis 2 If the Technical Support Product Specialist determines that the equipment is defective based on the customer s input and troubleshooting a Return Authorization R A number will be issued This number is valid for fourteen 14 calendar days from the date of issue 3 After obtaining the R A number return the approved equipment to your distributor referencing the R A number Your distributor will then replace the product over the counter at no charge The distributor will then return the product to Viking using the same R A number 4 The distributor will NOT exchange this product without first obtaining the R A number from you If you haven t followed the steps listed in 1 2 and 3 be aware that you will have to pay a restocking charge WARRANT
6. Y Viking warrants its products to be free from defects in the workmanship or materials under normal use and service for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured which ever is greater If at any time during the warranty period the product is deemed defective or malfunctions return the product to Viking Electronics Inc 1531 Industrial Street Hudson WI 54016 Customer must contact Viking s Technical Support Department at 715 386 8666 to obtain a Return Authorization R A number This warranty does not cover any damage to the product due to lightning over voltage under voltage accident misuse abuse negligence or any damage caused by use of the product by the purchaser or others Vikings sole responsibility shall be to repair or replace at Viking s option the material within the terms stated above VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED OR FOR ANY OTHER FAILURE OF THIS PRODUCT Some states do not allow the exclusion or limitation of incidental or con sequential damages so this limitation may not apply to you THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE HEREBY EXCLUDED BEYOND THE ONE
7. YEAR DURATION OF THIS WARRANTY Some states do not allow limita tion on how long an implied warranty lasts so the above limitation may not apply to you FCC REQUIREMENTS This equipment complies with Part 68 of the FCC rules Located on the equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive REN s on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total REN s contact the telephone company to determine the maximum REN for the calling area This equipment cannot be used on the telephone company provided coin service Connection to Party Line Service is subject to State Tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its
8. ack is available for TTY teletypewriter communication between tenants and the door Product Support Line 715 386 8666 Fax Back Line 715 386 4345 Due to the dynamic nature of the product design the information contained in this document is subject to change without notice Viking Electronics and its affiliates and or subsidiaries assume no responsibility for errors and omissions contained in this information such changes Revisions of this document or new editions of it may be issued to incorporate Fax Back Doc 202 Printed in the U S A ZF301450 RevA
9. ansion kits Call 715 386 4345 and select 854 Non volatile data memory for names phone numbers and access codes Volume control Optional AES NET card Need More Information on the AES NET reader interface available TTY jack for connection to personal teletypewriter TTY Postal lock switch input Built in modem for remote programming Available in surface mount AES 2000S or flush mount AES 2000F configurations Keyless entry capability 5 Amp door strike magnetic lock control relays Vandal resistant features 12 gauge stainless steel front panel 1 4 thick abrasion resistant polycarbonate display lens Metal keypad and push button switches Front panel lock Speaker protection screen Weather resistant features Conformal coated circuit board Gasketing behind lens speaker keypad and perimeter of front panel Sealed switches and keypad AES 2000F Flush Mount Applications e High rise apartment buildings e Condos e Senior citizen buildings e Assisted care centers e Retirement homes e Gated communities Phone 715 386 8861 http www vikingelectronics com Specifications Power 120V AC 13 8V AC 1 25A UL listed adapter provided Dimensions AES 2000S Surface mount 317 5mm x 247 6mm x 107 9mm 12 5 x 9 75 x 4 25 AES 2000F Flush mount 381mm x 317 5mm x 88 9mm 15 x 12 5 x 3 5 Shipping Weight 7 7kg 17 lbs Environmental 26 C to 54 C 15 F to 130
10. ata Transmit screen left is used to control the transfer of information from the P C to the entry system The data block size and the number of retries can be tailored to fit any phone line con dition The user has the option of sending all the records or just sending the records that have been modified in the previous screen by setting the Show Changes Only check off To go to the pre vious Apartment Selection screen click on the left arrow button To go on to the audio recording click on the right arrow button 2 3 Download Names Screen Belding Frazier Esinieg Jisim reae ff O Doakan Hind CS wears m Canter rmi Dar Coon Ewe Download Statistics Screen The Downlaod Statistics screen right allows the user to retrieve the AES 2000 s building entry log Each time the AES 2000 energizes the door strike it adds to the log recording the date time name type tenant allowing the entry and code type of actua tion Up to 1024 entries can be stored before the oldest entry is written over Retrieving just a portion of the log can be accomplished by entering a Read Pointer value for the starting point and a Count value for the ending point To receive the AES 2000 s existing data click on Download and to clear all existing data click on Reset Clicking Close will return the user to the Data Transmit Screen D Recordings Niecnchg ri Lep Bu iag
11. e the first name at that alphabet letter When the desired name is displayed and announced the visitor can press the Call button and the phone number for that tenant will be dialed When the dialing process starts the audio from the phone line will be sent to the speaker and call progress infor mation will be sent to the display When the tenant answers their phone Entry System will be announced and the visitor can talk to the tenant When the tenant confirms the visitor s identity a single digit opener code may be entered from the tenant s phone a message will be displayed Door Unlocked an audio buzz is heard and the door strike will be activated After a few seconds the AES 2000 will hang up automatically Note Announcements are only broadcast over the loud speaker if the EZ Help button has been activated D Other Controls Each time the volume button is pressed the volume of the speaker is increased If maximum level is reached the next press will roll the volume level over to it s lowest level The volume is reset to it s original starting point when the call is finished E Keyless Entry A tenant may use their personal keyless entry code to let themselves in by entering a followed by their 1 6 digit personal key less entry code on the AES 2000 s keypad Note For more accurate entry logging statistics a minimum of a 3 digit keyless entry code is recommended F TTY ATTY j
12. e telephone line interface using the PB 100 with special software This allows either remote programming from a distant location or local programming using the Viking DLE 300 line simulator The PB 100 is connected to a serial port of a P C and Windows based software is used to enter tenant names phone numbers and the recording for the voice directory A data base is constructed for each apartment to make future changes easier When the Remote Programmer software is first invoked the screen at the right pops up After a few seconds the Building Selection screen will appear ziaz Remote Programmer for Apittinent Eniry Cawag 2002 Wasia 2 1 7 The following sections provide a brief overview of programming screen shots and descriptions Detailed programming instructions are available only in the software itself Viking Electrenacs Inc VIKING A Building Selection PLE O ipi i The Remote Programming Software is capable of handling Pe pee Eee information on many different buildings The Building Location Indoor Acton Selection screen left displays the information on each o fem building This screen also allows the user to add a new ase 7 building or drop an old one Pressing the right arrow button m A will bring up the Apartment Selection screen Ba fl Callens Meram z i EA Four E E Location Nelson Place Deg kot Bese p Diski Comer PEA Dia b E ics 17A pea pa Code ice
13. facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please contact Viking Electronics Inc 1531 Industrial Street Hudson WI 54016 715 386 8666 If the trouble is causing harm to the telephone network the telephone company may request you to remove the equipment from the network until the problem is resolved The AES 2000 uses the USOC jack RJ11C It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges This equipment is Hearing Aid Compatible HAC The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other n
14. gi Eem The System Parameters pop up right under the Setup ig ES i eer eee A menu is used to set up the various programmable fea Denes aaah gine siege sates tures of each entry system Door strike timing opener imprest lee sirens Ue seal el rer code maximum call time ring count and silence time eee ee ES et EE eae ese a out are all programmable from this screen Hate Clear Field te Disable eon ea B Apartment Selection This screen far right is used to set up the information on C mi te ae each of the tenants in the building New tenants can be added and existing names and codes can be changed Location Meson Place hee Ten an If the apartment phone line is wired E amp E o AEEA J through a Viking C 3000 the phone num of ae Cia ber field must start with a C Satin j at Tam tlie baad pe The list can be sorted according to name A iome apartment number phone number or code A Bee kaea numbers by selecting the Sort pull down Seo eye near right Clicking on the left arrow will i SE bring up the previous screen Building z Se Selection clicking on the right arrow will Eo Ea bring up the Data Transmit screen tery cmn C Transmitting Data to and from the AES 2000 1 Data Transmit Screen Dwiding Nelson Aiece Hee teal srs deck toe o iiai Fier Count a heak ailisi Fwa fF i Teed Ha mith tortie D iha phage ly a Sa The D
15. ophone sensitivity In certain noisy locations the speaker vol ume can be increased and the microphone sensitivity may need to be decreased as shown Caution Setting the microphone gain too high may cause distorted 120V AC 13 8V AC Adapter included a a ee ee ee A audio and prevent the dis tant party from breaking a over o C O Line Keyed Momentary or Relay Contact Specs or Analog To C 3000 Sa 0 Postal Lock with Relay Contact Specs 5A 30VDC 250VAC PABX KSU Momentary Switch 5A 30VDC 250V AC Note Gate controllers do not B station B Note Gate controllers do not typically require power N ily ci wRclay Contact typically require power orma osed Relay Contac Doorstrike Magnetic Lock 1 y y Normally Open Relay Contact 0F Normally Open Relay Contact sors Normally Closed Relay Contact Ll x Doorstrike Magnetic Lock 2 Once the AES 2000 is secured to the wall the unit can be connected to the building wiring as described below Cut off the 2 1 mm plug from the end of the AC power adapter cord The AC adapter can be located up to 100 feet away from the entry system when using a minimum of 24 AWG wire Make all connections to the AES 2000 panel before inserting the adapter into a wall outlet The two wires from the AC adapter connect to the two terminal block positions labeled 13 8 VAC If the incoming telephone line has an RJ 11 connector connect it to
16. outer holes on the back of the chassis are for mounting the box to the wall 12 26 pe 2 0 20 x 0 43 Slots Typical A i A 3 0 4 0 i 1 65 3 0 Y 3 3 Y A 6 0 4 0 Y Y paag Eussen 4 0 26 Diameter 0 875 Diameter a 3 0 gt Typical Knockout 4 0 16 Diameter Typical To mount the unit to a wall unlock the panel using the key provided and swing the front panel open Use the single gang or junction box holes provided in the back of the enclosure for alignment Fasten the enclosure securely to the wall using the 4 outer chassis mounting holes Important If the enclosure is to be mounted outdoors use an appropriate sealant between the enclosure and the wall Optional Braille Audio label included Front View of Steel Surface Mount Chassis Steel Surface Mount Chassis included AES 2000 0 875 Diameter i 3 Hinge Holes E Knockout i bi Baiia Single Gang Box Holes Hinge sss 5 1 00 3 Screws included for mounting the AES 2000 to the surface mount chassis Use Sealant Note To help steer visually impaired visitors to the location of the EZ HELP button the optional Braille Audio label may be adhered above the push button C Wiring Connections Rear View of the AES 2000 Two POTs are provided to increase or decrease speak er volume and micr
17. seeeeeey Ae oe Digital Announcer visitor must enter a code pertaining to ral ales the apartment they wish to visit and panel Brushed VIKING Tr ny Ayr f Speaker Volume then speak to a person in the apartment 12 Gauge Stainless voume coniro using the built in hands free phone The Stee 12 x 9 5 apartment tenant could then dial a single digit opener code on their Touch Tone phone to operate a door strike to allow entry If the apartment access code is known it may be entered by using the telephone keypad If the apartment access code is not known the apartment directory can be used The directory is displayed with 1 2 tall characters on the back lit display Alternatively the tenant names can be broadcast over the speaker When the correct tenant name is displayed announced the user simply presses the Call button and the AES 2000 speed dials the tenants apartment You may also call a tenant by entering the person s phone number on the keypad Warning If the phone number entered matches one of the pre programmed access codes that number will be dialed Note To avoid busy signals on the entry phone call waiting is recommended on each tenant s phone line EZ Help Instructions General operating instructions can be received by pressing the EZ Help button The Help Message is displayed on the charac ter display and also broadcast over the speaker When the EZ Help button is pressed follo
18. the RJ 11 jack on the control board Two terminal positions marked C O are also provided for a striped wire connection The AES 2000 can be wired to operate a single door strike or a door strike and an automatic door opener The doorstrike and door strike power supply should be wired to the terminal positions labeled Door Strike 1 Both normally open and normally closed contacts are available If your automatic door requires a contact closure for activation wire it to the terminal positions labeled Door Strike 2 Both normally open and normally closed contacts are available If the installation requires a postal lock a normally open momentary key switch can be wired to the terminal block positions labeled Postal Lock If a C 3000 is to be used connect a pair of wires from the AES 2000 terminal block labeled C 3000 to the C 3000 entry phone connection The phone numbers for the lines wired to the C 3000 must have a C programmed as the first char acter see Programming For more information retrieve Fax Back Document 162 and 868 After all the connections are made close and lock the hinged panel The last step is to connect the A C power adapter to a wall outlet When power is connected to the system the front display should show Welcome Programming The tenant names and phone numbers must be programmed into the system for proper operation This programming is done through th
19. the record mode the soft ware will step through each name displaying it in large letters and prompting the user as when to speak After each recording is made the software plays it back automatically and selects the next name from the list Completed recordings are list ed in the box on the right hand side To go back to the data mode click on the left arrow button To end the session click on the Exit button 8 Operation A General prrrerererereeeeeeeehjeeeeee IrDA Interface for future use errr eee Fares TTY Jack Back Lit LCD Alpha pessssssesestsesesestetetstetstetenetetetetetenenen The AES 2000 is designed to use the Numeric Display i public switched phone network as a link QOO000 E arejee Directory Buttons 4 between the door or gate entry of an EZ Help Operating BZ HELP prensesinin LETTERS ceeeeeeeeeeeees on apartment building and the individual Instructions SN JA mhen 3 tenant s apartment The system Q O ae an i enables the tenant to speak to the visitor Panel Lock ES Oca So before allowing them to enter the build FA ee eee Speaker Phone ing To gain access to a building the Metal Keypad ss ffecceccccssssssestseeeeeeeecceceennnns
20. umber for which charges exceed local or long distance transmission charges PART 15 LIMITATIONS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable pro tection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Installation A Flush Mount Chassis AES 2000F The AES 2000F comes with a zinc plated steel rough in box and a black powder painted steel mounting ring The rough in box is meant to be framed into the wall Make sure the outer edge of the box is within 1 4 inch of the finished surface of the wall but not protruding past the surface level Knockouts are provided in the box to accommodate con duit entrance from the sides or bottom Front View of Steel Rough In Box lt 12 25 gt 0 875 Diameter Knockout Right Side View same as 1 26 lt a 9 74 gv 8 0 187 Left Side minus Knockout 4 87 i Diameter Holes Bottom View same as Top View minus Knockout
21. wed by another button a voice mes sage and display will give the function of that button For one handed operation of the EZ Help messages press the EZ Help button once then press any other button on the panel for help on it s operation A second press of the same button will cancel the help mode and normal operation of the button will proceed The help voice will stay active through the entire length of the call Calling a Tenant If the right arrow button is momentarily pressed a name will be shown on the display and broadcast over the speaker If the right arrow button is pressed again the next name in the directory will be displayed and announced In this manner the entire tenant directory name by name can be reviewed If the button is held the voice directory and display go into a high speed scan mode The directory is always in alphabetical order so the user can quickly get an idea as to where they are in the directory When the button is released the full name at that point in the directory will be announced and displayed If the desired name is passed the user can press the left arrow button to reverse the direction and go back to the desired name If a person stops for a few seconds on a name the message Press Call to Dial is announced and displayed The two Letters buttons can be used to walk through the alphabet in the same manner When the correct letter is reached pressing the arrow button will display and announc
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