VeriFone Vx670 User's Manual
Contents
1. 15 Front Panel 15 Examining Connection Ports 16 Power Adapter Cable 17 USB Host Cable 17 Multiport 18 USB Modem 18 USB Serial Dongle 5232 18 Establishing Telephone Line 19 Installing the Paper Rolls scri rana eee paro eka bass awed ex 20 Installing Replacing MSAM 23 Installing Replacing SIM Card GSM GPRS Models 24 Using the Smart 25 Smart Battery 25 Battery Behavior No Power 26 Manual Startup s siae ira fiderei 26 Manual 5 lives 27 Installing the Smart Battery 27 eee oe KRESS RR 27 Connecting the Terminal Power 28 Charging the Smart Battery2. 29 Bale cae ns late veces 29 V 670 INSTALLATION GUIDE 3 m CONTENTS 4 CHAPTER 3 Specifications CHAPTER 4 Maintenance CHAPTER 5 VeriFone Service and Support CHAPTER 6 Troubleshooting Guidelines VX670 INSTALLATION GUIDE Using the Base 30 Standard Base Station eske wrea mae Ci eevee Se eee a aa 30 Full Feature Base 30 Powering Up the Base Station 31 Placing the Terminal Onto the Base Station 32 Attaching the USB Dongles to the Base 32 Charging the Spare Battery the Base 33 Conducting Wireless 34 Conducting Smart Card Transactions 34 Using the Magnetic Card 35 encanta cp Ba Ra 37 DG Power Pack as denna LE aaa ia 37 TeMmperaiure 4 9 pisses fear Ea 37 External Dimensions LL 37 Cleaning the Terminal 39 Terminal ila ai aa 39 Smart Gard eee Rei 39 Returning a Terminal or Smart Bat
3. Bora VeriFone V 670 Installation Guide VeriFone Part Number 24003 Revision A V 670 Installation Guide 2006 VeriFone Inc All rights reserved No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone Inc The information contained in this document is subject to change without notice Although VeriFone has attempted to ensure the accuracy of the contents of this document this document may include errors or omissions The examples and sample programs are for illustration only and may not be suited for your purpose You should verify the applicability of any example or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As ls VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFone s products and services are trademarks of VeriFone Inc All other brand names and trademarks appearing in this manual are the property of their respective holders Comments Please e mail all comments on this document to your local VeriFone Support Team WARNING 57 Do not dispose of the V 670 Li ion smart battery in a fire Li ion batteries must be recycled or eS disposed of properly Do not dispose of Li ion batteries in municipal waste sites VeriFone Inc
4. Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card Ensure that you are swiping cards properly With the V 670 card reader the black magnetic stripe on the card should face down and inward toward the keypad and must be inserted from the top of the terminal see Figure 28 Process a transaction manually using the keypad instead of the card reader If the manual transaction works the problem may be a defective card reader Contact your VeriFone distributor or service provider If the manual transaction does not work proceed to Check the Telephone Line Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly and that the card is not removed prematurely Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured see Installing Replacing MSAM Cards Contact your VeriFone distributor or service provider If the manual transaction does not process proceed to Check the Telephone Line Check the Telephone Line Disconnect the telephone line from the V 670 terminal and connect it to a working telephone to check for a dial tone If there is no dial tone replace the telephone cable If the problem appears to be with the telephone line check with the party you are trying to call to s
5. e communicates with the terminal charge parameters and status e determines full charge capacity on charge cycle and uninterrupted discharge cycle and e automatically shuts down when cell voltage is extremely low e A safety circuit that e prevents cell damage from overcharge over discharge or overheating and V 670 INSTALLATION GUIDE 25 TERMINAL SETUP Battery Behavior No Power Cord 26 NOTE Battery Behavior No Power Cord Manual Startup NOTE V 670 INSTALLATION GUIDE e activates when the battery is left in an unused terminal for extended periods Lithium ion batteries are not affected by shallow charging Furthermore when the terminal has no external power source or battery the coin cell battery provides power to the security circuit e Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery which does not recharge and must be replaced if drained e Conserve battery power by turning the V 670 terminal off when not in use If the terminal is not to be used for an extended period of time keep the Lithium ion battery inserted in the terminal and power up the terminal periodically to check the battery charge Do not let the battery charge fall below 10 for extended periods of time as this may permanently diminish the battery capacity Recharge the battery by attaching the power cord to the terminal and plugging the pow
6. S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call VeriFone toll free within the United States at 1 800 VeriFone and follow the automated menu options e Select the MRA option from the automated message The MRA department is open Monday to Friday 8 A M 8 P M Eastern Time e Give the MRA representative the information you gathered in Step 1 If the list of serial numbers is long you can fax the list along with the information gathered in Step 1 to the MRA department at 727 953 4172 U S b Address a fax to VeriFone MRA Dept with the model and part number s e Include a telephone number where you can be reached and your fax number V 670 INSTALLATION GUIDE 41 __ __ VERIFONE SERVICE AND SUPPORT Accessories and Documentation Documentation c Complete the Inquiry Contact Form at http www verifone com aboutus contact contact_form cfm e Address the Subject box with to VeriFone MRA Dept e Reference the model and part number in the Note box o One MRA number must be issued for each V 670 terminal you return to VeriFone even if you are returning several of the same model oo Describe the problem s 4 Provide the shipping address where the repaired or replacement unit must be returned 5 Keep a record of the following items e Assigned MRA number s e VeriFone serial number assigned to the V 670 terminal smart battery base station
7. Current ATM Automated Teller Machine CDMA Code Division Multiple Access CR Check Reader EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication ITP Internal Thermal Printer 6 V 670 INSTALLATION GUIDE _ gt e ee PREFACE Conventions and Acronyms Table 2 Acronym Definitions continued LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule Size Security Access Module PED PIN Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS 232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi Fi Wireless Fidelity V 670 INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms 8 V 670 INSTALLATION GUIDE 74 TER 1 Terminal Overview NOTE This chapter provides brief description of the V 670 terminal The V 670 terminal represents a revolution for e payment The V 670 device uses a bold ergonomic design that is sleek and stylish offering countertop power and 32 bit performance in an integrated terminal that can be handed to the consumer for input making it ideal for pay at table usage The V 670 terminal is a portable battery powered device that uses wireless technologies including Wi Fi with 802 11g technology and GSM GPRS It also featu
8. Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up see Figure 10 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper Unwind the paper roll past any glue residue Figure 10 Removing Partial Paper Roll 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted see Figure 12 V 670 INSTALLATION GUIDE 21 TERMINAL SETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray Figure 11 Loading Paper Roll 7 Pull paper up past the glue residue on the paper roll 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut allowing a small amount of paper past the glue residue to extend outside the printer door CAUTION i y y To prevent damaging the print roller always gently press down on the paper roll cover to close it Figure 12 Closing Paper Roll Cover 22 VX670 INSTALLATION GUIDE TERMINAL SETUP Installing Replacing MSAM Cards 9 Tear the paper off against the serrated plastic strip in the printer Installing When you first receive your V 670 terminal you may need to install one or more Replacing MSAM MSAM cards or you may need to replace old cards Cards CAUTION Observe standard precautions when handling electrostatically sensitive devices Electrostatic discharges can damage this equipment VeriFone recommend
9. This guide is your primary source of information for setting up and installing the V 670 terminal This guide is useful for anyone installing and configuring a V 670 terminal Basic descriptions of the terminal features are also provided This guide is organized as follows Chapter 1 Terminal Overview Provides an overview of the V 670 terminal Chapter 2 Terminal Setup Explains how to set up and install the V 670 terminal It tells you how to select a location establish power and telephone line connections and how to configure optional peripheral devices Chapter 3 Specifications Discusses power requirements and dimensions of the V 670 terminal Chapter 4 Maintenance Explains how to maintain your V 670 terminal Chapter 5 VeriFone Service and Support Provides information on contacting your local VeriFone representative or service provider and information on how to order accessories or documentation from VeriFone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration To learn more about the V 670 terminal refer to the following set of documents V 670 Certifications and Regulations Sheet VPN 24000 V 670 Quick Installation Guide VPN 24001 V 670 Reference Manual VPN 24004 V 670 Base and Dongle Quick Installation Guide VPN 24005 V 670 Standard Base Quick Installation Guide VPN 24006 Verix V Operating System Programmer s Manual VP
10. not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider V 670 INSTALLATION GUIDE 39 mm MAINTENANCE Smart Card Reader 40 VX670 INSTALLATION GUIDE Pera VeriFone VeriFone Service and Support Returning a Terminal or Smart Battery for Service NOTE For V 670 terminal problems contact your local VeriFone representative or service provider For V 670 product service and repair information e USA VeriFone Service and Support Group 1 800 VeriFone 837 4366 Monday Friday 8 A M 8 P M Eastern time e International Contact your VeriFone representative Before returning a V 670 terminal smart battery or base station to VeriFone you must obtain an MRA number The following procedure describes how to return one or more V 670 terminals smart batteries or base stations for repair replacement U S customers only Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service return or replacement of terminals or batteries To Return a Terminal 1 Get the following information from the printed labels on the bottom of each for Service V 670 terminal smart battery or sled module to be returned e Product ID including the model and part number For example V 670 and M267 XXX XXX xxx e Serial number
11. rated 12V DC 2 0 A Barrel connector polarity Gea e Operating temperature 0 to 40 C 32 to 104 F e Storage temperature 30 to 60 C 22 to 140 F e Relative humidity 5 to 90 non condensing For V 670 Terminals e Length 169 mm 6 7 in e Width 81 mm 3 2 in e Depth 60 mm 2 4 in V 670 INSTALLATION GUIDE 37 SPECIFICATIONS External Dimensions 38 V 670 INSTALLATION GUIDE Maintenance Cleaning the Terminal CAUTION W Terminal Contacts CAUTION Y Smart Card Reader Para VeriFone 5 The V 670 terminal and base stations have user maintainable parts To clean the terminal and base station use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use alcohol or an alcohol based cleaner Never use thinner trichloroethylene or ketone based solvents they may cause deterioration of plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or terminal display Gently swab the contacts with alcohol or contact cleaner to remove the dirt It is important that the exposed contacts of the V 670 battery stay clean and unbent Avoid touching the contacts of the V 670 battery and the recessed area on the terminal Finger oils tarnish contacts causing bad connections When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers clean the contacts Do
12. shipping damage The V 670 is a secure product and any tampering may cause the terminal to cease to function properly 1 Remove and inspect the following items Terminal Power pack Telephone line cord Power cord Battery pack Paper roll 2 Remove all plastic wrapping from the terminal and other components 3 Remove the clear protective film from the LCD screen Do not use a terminal that has been damaged or tampered with The V 670 terminal comes equipped with tamper evident labels If a label or component appears damaged please notify the shipping company and your VeriFone representative or service provider immediately 4 Save the shipping carton and packing material for future repacking or moving the terminal TERMINAL SETUP Examining Terminal Features Examining Before you continue the installation process notice the features of the Terminal V 670 terminal see Figure 2 Features INTERNAL THERMAL PRINTER AT THE BACK INDICATOR LED Para VeriFone V 670 ATM STYLE FUNCTION KEYS MAGNETIC CARD READER PROGRAMMABLE FUNCTION KEYS TERMINAL DISPLAY ALPHA KEY TELEPHONE STYLE __ KEYPAD ENTER KEY CANCEL KEY CLEAR KEY SMART CARD READER Figure 2 V 670 Terminal Features Front Panel Front Panel The front panel includes the following features e A terminal display backlit LCD screen e Five types of keys a A 12 key telephone style keypad keypads may vary in
13. you are returning for service or repair terminal serial numbers are located on the bottom of the unit e Shipping documentation such as air bill numbers used to trace the shipment e Model s returned model numbers are located on the VeriFone label on the bottom of the V 670 terminal Accessories VeriFone produces the following accessories and documentation for the and V 670 terminal When ordering please refer to the part number in the left column e VeriFone online store at www store verifone com e USA VeriFone Customer Development Center 800 VeriFone 837 4366 Monday Friday 7 A M 8 P M Eastern time e International Contact your VeriFone representative Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs CPS11224 3B R DC power pack universal 21973 01 AC power cord US Thermal Printer CRM0047 20 Thermal paper in 20 roll bulk package Paper VeriFone Cleaning 02746 01 Cleaning Kit Kit 42 V 670 INSTALLATION GUIDE Spare Battery AVX Host Cable Modem Dongle Serial Dongle Telephone Line Cord VERIFONE SERVICE AND SUPPORT Accessories and Documentation 24016 01 R V 670 spare battery 24223 01 R V 670 AVX Host Cable 24123 01 R V 670 Modem Dongle 24122 01 R V 670 Serial Dongle 00124 17 2 1 meter 7 foot telephone line cord black with modular RJ11 type connectors Documentation For V 670 Terminals V 670 Certifications and Regulat
14. 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number 24003 Revision A CHAPTER 1 Terminal Overview CHAPTER 2 Terminal Setup PREFACE ene Se cee See ek 5 ee 5 Organizatii ee OI eases 5 Related Documentation 5 Conventions and lt 6 Document 6 Acronym Definitions 6 Features and Benefits 10 Exceptional Ease of 10 Performance and Durability 10 True Multi Application Capability 11 Expandable Communication 11 Wireless 11 COUN ss end oa cers ea eo ee 11 Selecting Terminal 13 Environmental Factors 13 Electrical Considerations 14 Unpacking the Shipping Carton 14 Examining Terminal
15. N 23230 Verix V Tools Programmer s Manual VPN 23231 V 670 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and This section describes the conventions and acronyms used in this guide Acronyms Document Various conventions are used to help you quickly identify special formatting Table Conventions 1 describes these conventions and provides examples of their use Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms See Conventions and Acronyms that are cross referenced Italics Italic typeface indicates You must install a roll of thermal book titles or emphasis sensitive paper in the printer Courier The courier type face is http www verifone com used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL The pencil icon is used to RS 232 type devices do not work NOTE highlight important with the PINpad port information The caution symbol The terminal is not waterproof or CAUTION indicates possible hardware _dustproof and is intended for indoor or software failure or loss use only of data The lightning symbol is Due to risk of shock do not use the WARNING used as a warning when terminal near water 57 bodily injury might occur Acronym Definitions Various acronyms are used in place of the full definition Table 2 presents acronyms and their definitions Table 2 Acronym Definitions AC Alternating
16. Station USB Serial Dongle The USB Serial Dongle may be provided with the V 670 terminal It is designed to RS232 UART accommodate the 45 connector The USB Serial Dongle can also be connected to the full feature Base Station when the terminal is placed in the station see Attaching the USB Dongles to the Base Station NOTE A Base Station may be provided with the V 670 terminal A full feature Base Station has two USB host ports for external dongles as well as battery charger VD slot for charging an extra lithium ion battery pack A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack 18 V 670 INSTALLATION GUIDE TERMINAL SETUP Establishing Telephone Line Connections CAUTION The Modem Dongle and Serial Dongle are intended for use with the V 670 terminal and Base Station only They should not be installed or used with any equipment other than the V 670 terminal or Base Station Establishing To connect a telephone line Telephone Line 1 Connect end of the telephone cord to the USB Modem Dongle Connections Connect the USB Modem Dongle to the terminal using the AVX Connector VPN 24223 01 R 3 Route the other end of the telephone cord directly to a telephone wall jack WARNING i To reduce the risk of fire use only 26 AWG or larger UL Listed or CSA 57 Certified Telecommunication Line Cord
17. USB HOST CABLE Figure 7 V 670 USB Modem Dongle Connection V 670 INSTALLATION GUIDE 19 TERMINAL SETUP Installing the Paper Roll Installing the Paper Roll CAUTION WV To Install a Paper Roll 20 V 670 INSTALLATION GUIDE A fast quiet thermal printer is built into the V 670 terminal Before you can process transactions that require a receipt or record you must install a roll of thermal sensitive paper in the printer The ITP uses a roll of single ply thermal sensitive paper 57 millimeters 2 24 inches wide and 38 millimeters in diameter A pink out of paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll After this line appears there is enough paper remaining on the roll to conclude at least one transaction Poor quality paper can jam the printer and create excessive paper dust To order high quality VeriFone paper refer to Accessories and Documentation Store thermal paper in a dry dark area Handle thermal paper carefully impact friction temperature humidity and oils affect the color and storage characteristics of the paper Never load a roll of paper with folds wrinkles tears or holes at the edges in the print area 1 Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover Figure 8 Unlocking the Printer Cover TERMINAL SETUP Installing the Paper Roll 2 Lift the printer cover up and back Figure 9
18. as one primary port that supports different peripherals through the use of various cables Figure 3 The V 670 Primary Port Bottom View TERMINAL SETUP Examining Connection Ports Power Adapter Each V 670 terminal comes with a power adapter cord that completes the Cable connection between the power pack and the terminal Figure 4 Power Adapter Cable Connection to a V 670 Terminal USB Host Cable A 2 Wire USB Host port for external peripherals A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle Figure 5 USB Host Cable Connection to a V 670 Terminal V 670 INSTALLATION GUIDE 17 TERMINAL SETUP Examining Connection Ports Multiport Adapter An adapter that provides connectivity for power USB Host USB Device and COM1 RS232 UART This cable is used primarily for deployment or development purposes Figure 6 Multiport Adapter Connection to V 670 Terminal NOTE Other cables are available for development purposes Check with your local VeriFone representative for further information USB Modem Dongle modem in the form of a USB Modem Dongle may be provided with the V 670 terminal The USB Modem Dongle provides communication via a telephone line at speeds of up to 14 400 bps It can also be connected to the full feature Base Station when the terminal is in the station see Attaching the USB Dongles to the Base
19. ation 1 Insert the USB dongle into the USB port located at the back of the Base Station Figure 24 Inserting External Dongle Into USB Port 2 After inserting the external dongle into the USB port place the V 670 terminal onto the Base Station see Powering Up the Base Station 3 Connect the peripheral to the external dongle Charging the The tull feature Base Station can charge the V 670 terminal while charging an Spare Battery on extra battery pack the Base Station 1 Connect the Base Station to a power source see Powering Up the Base Station 2 Place the spare battery pack onto the Base Station as shown in Figure 25 Figure 25 Putting Spare Battery Pack Into the Base Station V 670 INSTALLATION GUIDE 33 TERMINAL SETUP Conducting Wireless Transactions 3 Place the V 670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time Figure 26 Charging the Spare and Installed Battery Simultaneously Conducting To conduct a wireless transaction Wireless 3 e Ensure the terminal is in an optimal position for transmitting Transactions e Follow the on screen instructions provided with your application Conducting The smart card transaction procedure may vary from one application to another Smart Card Verify the procedure with your application provider before performing smart card Transactions transaction To Conduct a Smart 1 Position a smart card with the contacts
20. battery the coin cell battery provides power to the security circuit e Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery which does not recharge and must be replaced if drained e Conserve battery power by turning the V 670 terminal off when not in use If the terminal will not be used for an extended period of time keep the Lithium ion battery inserted in the terminal and power up the terminal periodically to check the battery charge Do not let the battery charge fall below 10 for extended periods of time as this may permanently diminish the battery capacity Recharge the battery by attaching the power cord to the terminal and plugging the power pack into a wall outlet e The V 670 terminal automatically shuts off when the smart battery reaches the critically low charge state If this occurs the smart battery must recharge a minimum of 1 2 hour before it can power the terminal t may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state When the spare battery is installed in the base for charging the Base LED will flash amber if the battery is charging or stay solid green if the battery is fully charged If the battery is not charged and the LED does not flash amber check the contacts on the battery and in the terminal base to make sure they are clean Also try charging a known good battery to
21. e Terminal Onto the Base Station The smart battery has a safety circuit to protect the Li ion cells from overcharging and over discharging If the battery is over discharged the safety circuit shuts down the battery The battery must then be recharged to restore operation The V 670 terminal automatically shuts off when the smart battery reaches the critically low charge state If this occurs the smart battery must be recharged for a minimum of 1 2 hour before it can power the terminal t may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state The V 670 smart battery can be charged and discharged hundreds of times but will eventually wear out When operating times are noticeably shorter than usual it is time to buy a new battery see Accessories and Documeniation for ordering information WARNING Do not dispose of batteries in a fire Li ion batteries must be recycled Y or disposed of properly Do not dispose of Li ion batteries in municipal waste sites V 670 INSTALLATION GUIDE 29 TERMINAL SETUP Using the Base Station Using the Base Station Standard Base Station Full Feature Base Station 30 V 670 INSTALLATION GUIDE The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay at table environments The Base Station can be positioned on a co
22. ee if their system is operational If they are not experiencing difficulties with their line contact the telephone company and have your line checked If the telephone line works contact your local VeriFone representative for assistance accessories 42 documentation 43 ordering 43 power packs 42 telephone line cord 43 thermal printer paper 42 VeriFone cleaning kit 42 AVX host cables 43 Base Station 30 batteries extending the battery life 29 See also smart battery battery mode 670 26 cleaning kit 42 cleaning kits ordering 42 connection ports 16 contact VeriFone 41 D dial out problems troubleshooting 46 displays troubleshooting 45 46 documentation 42 acronym definitions 6 conventions 6 ordering 43 E electrical considerations 14 23 electrostatic discharges 23 prevention 23 environmental factors 13 F full feature Base Station 30 installation 9 connecting the terminal power pack 28 connecting the terminal to a telephone line 19 MSAM cardholders 23 MSAM cards 23 terminal location 13 unpacking the shipping carton 14 K keypads troubleshooting 47 maintenance cleaning the terminal 39 cleaning the terminal contacts 39 returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 MSAM cardholders 23 MSAM cards 23 multiport adapters 18 paper jams troubleshooting 47 paper rolls for thermal printers 20 47 insta
23. er pack into a wall outlet If you connect the V 670 to a non battery power source the terminal shifts to corded power mode and starts up automatically regardless of the battery charge state Hold the green key down for about 4 seconds until the terminal displays the startup screen The 4 second power up delay is for preventing terminal startup if the green key is accidentally held down The time required to hold the green key down to power up the terminal is configurable for more information see the V 670 Reference Manual VPN 24004 When the terminal has power the terminal lights are activated and the green LED indicator remains lit If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen ECON TERMINAL SETUP Installing the Smart Battery Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen Keep holding the red key until the V 670 terminal shuts down NOTE e The 4 second shutdown delay is for preventing terminal shutdown if the red key is accidentally held down The time required to hold the key down to 50 shut down the terminal is configurable for more information see the V 670 Reference Manual VPN 24004 e When the te
24. erminal supports the installation of a SIM Subscriber Identity Module card Use the following procedure to replace or install a SIM card 1 Place the terminal upside down on a soft clean surface to protect the lens from scratches 2 Removethe battery 24 V 670 INSTALLATION GUIDE Figure 15 Removing the Smart Battery 3 After removing the battery the SIM compartment is exposed The SIM card holder is labeled RADIO SIM NOTE Using the Smart Battery Smart Battery Features _ V TERMINAL SETUP Using the Smart Battery 4 Insert the SIM into the cardholder There is only one SIM slot but there are multiple SAM slots Make sure you insert the SIM card into the SIM slot as shown in Figure 16 Figure 16 Inserting SIM Card 5 Install the battery see Figure 17 The V 670 terminal uses an Li ion smart battery see Accessories and Documentation for ordering information The internal logic of the smart battery prevents both overcharging and undercharging a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable The V 670 terminal will operate on battery power or on power pack power The smart battery charger in the terminal will be active whenever the power pack is connected The following are features of the smart battery e Two Li ion cells e A fuel gauge module that e monitors state of charge voltage and percentage of capacity
25. facing upward see Figure 27 Card Transaction 2 Insert the smart card into the smart card reader slot in a smooth continuous motion until it seats firmly 34 V 670 INSTALLATION GUIDE TERMINAL SETUP Using the Magnetic Card Reader 3 Remove the card only when the application indicates the transaction is complete Figure 27 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete Premature card removal will invalidate the transaction Using the Vx670 terminal supports credit debit card transactions Magnetic Card Reader To Conduct a Credit 1 Position a magnetic card with the stripe in the card reader and facing inward Debit Card toward the keypad Transaction 2 To ensure a proper read of the magnetic swipe the user should insert the magnetic card from the top of the unit as shown in Figure 28 V 670 INSTALLATION GUIDE 35 TERMINAL SETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader Figure 28 Using the Magnetic Card Reader 36 V 670 INSTALLATION GUIDE Specifications Power DC Power Pack Temperature External Dimensions A CHAPTER 3 5 This chapter discusses power requirements dimensions and other specifications of the V 670 terminal V 670 terminal 12V DC 2 0 A UL ITE listed Class 2 power supply Input rated 100 240V AC 50 60 Hz b Output
26. he Base Station Placing the Terminal Onto the Base Station WARNING VA Attaching the USB Dongles to the Base Station NOTE 32 V 670 INSTALLATION GUIDE The V 670 terminal can be placed on the Base Station when not in use or to charge the battery External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station see Attaching the USB Dongles to the Base Station Figure 23 Placing the V 670 onto the Base Station The full feature Base Station can also charge a spare battery while it charges the battery attached to the terminal see Charging the Spare Battery on the Base Station To protect against possible damage caused by lightning strikes and electrical surges consider installing a power surge protector Do not plug the power pack into an outdoor outlet or operate the terminal outdoors Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost While the V 670 terminal is resting on the Base Station you can drive external peripherals through the use of USB dongles Only one Modem Dongle and one Serial Dongle can be connected to the Base Station A second Modem Dongle or a second Serial Dongle will be ignored by the terminal The full feature Base Station has USB ports for two external dongles The standard Base Station does not have USB ports TERMINAL SETUP Charging the Spare Battery on the Base St
27. hundreds of terminals e Rounded corners and drop resistant design minimizes breakage True Multi Application Capability Expandable Communication Capabilities Wireless Connectivity Security TERMINAL OVERVIEW Features and Benefits Sealed MSR blade locks out moisture for excellent spill resistance Innovative design resists spills by forcing liquid down and off the front of the terminal Integrated PINpad offers added convenience to handle PIN based applications Uncompromising reliability from VeriFone the worldwide leader in e payment Complies with RoHS Restriction of Hazardous Substances directive of the European Union 6 MB of memory and the Verix V OS dynamic memory allocation support two or three typical sized applications on a single terminal Primary smart card reader and MSAMs safeguard sensitive financial data and support multiple smart card schemes V 670 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions Verix EMV Library provides efficient development of other EMV compliant applications VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on V 670 terminals USB Host Port USB Device Port for application debugging RS 232 Serial Port 14 400 bps Modem Universal Asynchronous Receiver Transmitter UART
28. ion e Conducting Wireless Transactions e Conducting Smart Card Transactions e Using the Magnetic Card Reader Use the following guidelines when selecting a location for your V 670 terminal e The 670 is a portable terminal Select a flat support surface such as a countertop or table to keep the terminal safe in between uses Do not use the terminal where there is high heat dust humidity moisture or caustic chemicals or oils V 670 INSTALLATION GUIDE 13 TERMINAL SETUP Unpacking the Shipping Carton 14 CAUTION Electrical Considerations Unpacking the Shipping Carton To unpack the Shipping Carton CAUTION WV V 670 INSTALLATION GUIDE e Keep the terminal away from direct sunlight and anything that radiates heat such as a stove or motor e Do not use the terminal outdoors The terminal is not waterproof or dustproof and is intended for indoor use only Any damage to the unit from exposure to rain or dust may void any warranty e Avoid using this product during electrical storms e Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners electric motors neon signs high frequency or magnetic security devices or computer equipment e Do not use the terminal near water or in moist conditions Open the shipping carton and carefully inspect its contents for possible tampering or
29. ions 47 terminals 45 46 U USB dongles modem 18 serial 18 USB host cables 17 USB modem dongles 18 ordering 43 USB serial dongles 18 ordering 43 V VeriCentre Appliance Management Suite simultaneous downloads 10 V 670 multi application capability 11 starting on battery power 26 V 670 startup battery mode 26 INDEX W wireless connection CDMA 11 GSM GPRS 11 Wi Fi 11 wireless transactions 34 VX670 INSTALLATION GUIDE 51 Bora VeriFone VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com V 670 Installation Guide VeriFone Part Number 24003 Revision A
30. ions Sheet VPN 24000 V 670 Quick Installation Guide VPN 24001 V 670 Reference Manual VPN 24004 V 670 Base and Dongle Quick Installation Guide VPN 24005 V 670 Standard Base Quick Installation Guide VPN 24006 V 670 INSTALLATION GUIDE 43 mu VERIFONE SERVICE AND SUPPORT Accessories and Documentation 44 VX670 INSTALLATION GUIDE Para VeriFone Troubleshooting Guidelines NOTE CAUTION WV Terminal Does Not Start Terminal Display Does not Show Correct Readable Info The troubleshooting guidelines provided in the following section are included to help you install and configure your V 670 terminal successfully Typical examples of malfunction you may encounter while operating your V 670 terminal and steps you can take to resolve them are listed in this chapter If the problem persists even after performing the outlined guidelines or if the problem is not described below contact your local VeriFone representative for assistance The V 670 terminal comes equipped with tamper evident labels The V 670 unit contains no user serviceable parts Do not under any circumstance attempt to disassemble the terminal Perform only those adjustments or repairs specified in this guide For all other services contact your local VeriFone service provider Service conducted by parties other than authorized VeriFone representatives may void any warranty Use only a VeriFone supplied power pack Using an incorrectly rated powe
31. k shown in Figure 19 Figure 19 V 670 Power Pack Connection 2 Insert the AC power cord into the power pack 3 the AC power cord into a wall outlet or powered surge protector WARNING Do not plug the power pack into an outdoor outlet or operate the terminal 57 outdoors During a transaction disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost NOTE To protect against possible damage caused by lightning strikes electrical surges consider installing a power surge protector When the terminal has power the terminal lights are activated and the LED indicator remains lit 28 V 670 INSTALLATION GUIDE Charging the Smart Battery NOTE Battery Life TERMINAL SETUP Charging the Smart Battery If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen After unpacking your V 670 terminal install the battery and connect the power pack to the unit for 6 hours or until fully charged The V 670 terminal s smart battery is also charged when the terminal is in the Base Station For more information see Placing th
32. llation 20 power adapter cables 17 power packs AC version 42 connecting 28 DC version 42 ordering 42 printer paper ordering 42 printers VX670 INSTALLATION GUIDE 49 INDEX 50 troubleshooting 47 R RS232 UART 18 5 service returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 SIM cards for GSM models 24 smart battery 29 battery life 29 charging 29 conserving power 26 disposal 29 features 25 installation 27 recharging 29 removal 27 troubleshooting 46 spare batteries charging on the Full Featured Base Station 33 ordering 43 specifications DC power pack 37 power 37 temperature 37 standard Base Station 30 T technical support contacting VeriFone 41 returning a battery for repair or replacement 41 returning a terminal for repair or replacement 41 telephone line connections 19 telephone line cords ordering 43 terminal features general 15 terminals accessories 42 benefits 10 cleaning 39 documentation 42 electrical considerations 14 V 670 INSTALLATION GUIDE environmental factors 13 features 15 repair 41 replacement 41 service and support 41 troubleshooting 45 46 thermal paper ordering 42 thermal printer paper storage 20 thermal printers about the thermal printer paper 20 47 paper jams 47 troubleshooting 47 transactions smart cards 34 wireless 34 troubleshooting batteries 46 displays 45 46 guidelines 45 keypads 47 printers 47 terminal transact
33. port Customers are not tied to a fixed location with the V 670 wireless terminals the point of payment can be almost anywhere Always on wireless connection uses the latest wireless technologies including GSM GPRS and Wi Fi with 802 119 technology for faster transmission and enhanced compatibility with access points and routers WPA PSK pre shared keys protects Wi Fi transactions Other security features include tamper resistant construction adoption of SSL protocols and VeriShield file authentication V 670 INSTALLATION GUIDE 11 TERMINAL OVERVIEW Features and Benefits 12 V 670 INSTALLATION GUIDE Terminal Setup Selecting Terminal Location Environmental Factors 5 2 This chapter describes the terminal setup procedure You will learn about e Selecting Terminal Location e Unpacking the Shipping Carton e Examining Terminal Features e Examining Connection Ports e Establishing Telephone Line Connections e Installing the Paper Roll Installing Replacing MSAM Cards e Installing Replacing SIM Card GSM GPRS Models Only e Using the Smart Battery e Battery Behavior No Power Cord e Installing the Smart Battery e Charging the Smart Battery e Connecting the Terminal Power Pack e Using the Base Station e Placing the Terminal Onto the Base Station e Attaching the USB Dongles to the Base Station e Charging the Spare Battery on the Base Stat
34. r supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal See Chapter 3 Specifications for detailed power supply specifications Obtain the appropriately rated power supply before continuing with troubleshooting e Ensure that the smart battery charge state is not below the critically low level e Recharge or replace the smart battery e Ensure that you pressed the green ENTER ON key for approximately 4 seconds until the unit lights up e Recharge or replace the battery e Connect the V 670 terminal into a known good power supply if you have one to see if this clears the problem e If the problem persists contact your local VeriFone representative for assistance V 670 INSTALLATION GUIDE 45 TROUBLESHOOTING GUIDELINES Smart Battery Will Not Charge 46 Smart Battery Will Not Charge NOTE Spare Battery Base Station Will Not Charge Blank Display Terminal Does Not Dial Out V 670 INSTALLATION GUIDE The V 670 smart battery must initially receive a full charge to ensure proper operation e Allow the V 670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge e Lithium ion batteries are not affected by shallow charging Furthermore when the terminal has no external power source or
35. res a 128 by 128 pixel display and a speedy thermal printer VeriFone ships variants of the V 670 terminal for different markets Your terminal may have a different configuration The following devices may or may not be present a smart card reader zero or three MSAM cardholders and or a SIM cardholder Figure 1 The V 670 terminal V 670 INSTALLATION GUIDE 9 TERMINAL OVERVIEW Features and Benefits 10 Features and Benefits Exceptional Ease of Use Performance and Durability V 670 INSTALLATION GUIDE Features at a glance 32 bit ARM9 processor delivers power and usability in a convenient hand over design Multi application operating environment e 32 bit processing and multi tasking capabilities e USB support for VeriFone peripheral devices Backward compatibility with VeriFone solutions reduces development costs Drop resistant design minimizes breakage e Securely supports and runs payment and value added applications Offers unsurpassed performance on EMV smart card transactions Security architecture meets specifications for PCI PED and sophisticated file authentication Max UI design provides large display on small footprint Designed to meet the needs of TablePAY DeliveryPAY and CarsidePAY markets e Spill resistant design forces liquid down and off the front of the terminal V 670 terminals provide the right combination of featu
36. res and functions This includes a triple track magnetic stripe card reader smart card reader integrated PINpad and a quiet yet fast internal thermal printer ITP e Lightweight less than 1 pound tapered design is compact and stylish and the ergonomic balance allows for convenient terminal hand off to the consumer for PIN entry or other input e 128 by 128 pixel display with anti glare adjustable contrast dimming capability intuitive ATM style interface and oversized menu prompts simplify training and reduce calls to the helpdesk e Large well placed blue backlit keys provide improved tactile response to simplify usage and minimize finger slips e Integrated high speed thermal printer prints quickly and silently and simplified paper loading virtually eliminates paper jams e Triple track high coercivity card reader handles most magnetic stripe cards e Optional Base Station with battery charger supports connectivity to a UART module or a 14 400 bps modem via USB dongles e Accepts all types of payments including debit e 32 bit processing and multi tasking capabilities make short work of payment payment related and value added applications e Exceptional graphics handling capabilities of display and printer quickly render logos graphical fonts and character based languages e VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to
37. rminal has no power the screen is blank and the green LED indicator is not lit Installing the The V 670 smart battery fits in a slot on the back of the V 670 terminal as shown Smart Battery Figure 17 The locking tab clicks when the battery is in place The slot is keyed so that there is only one way to insert the battery Figure 17 Installing the Smart Battery Removal To remove the V 670 smart battery press the locking tab and pull the smart battery from its slot Figure 18 Detaching the Smart Battery from the V 670 Terminal V 670 INSTALLATION GUIDE 27 TERMINAL SETUP Connecting the Terminal Power Pack Connecting the When you have finished installing the smart battery you are ready to connect the Terminal Power V 670 terminal to the provided power source for initial charging Pack CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal See Chapter 3 Specifications for detailed power supply specifications Obtain the appropriately rated power supply before continuing with troubleshooting The V 670 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC To Connect the 1 Insert the round barrel connector into the power port in the connector as Terminal Power Pac
38. rrectly A solid red indicator light indicates a printer error Verify that the printer door is properly latched If the problem persists contact your VeriFone distributor or service provider If paper jams inside the printer Press the button at the bottom of the terminal to unlatch the paper roll cover then open the cover Remove the damaged paper from the paper roll and clear the feed mechanism Install a roll of printer paper as described in Installing the Paper Roll If the problem persists it may be due to poor paper quality Install a new roll of higher quality paper Poor quality paper may jam the printer To order high quality VeriFone paper refer to Accessories and Documentation If the keypad does not respond properly Check the terminal display If it displays the wrong character or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process If pressing a function key does not perform the expected action refer to the user documentation for that application to ensure you are entering data correctly If the problem persists contact your local VeriFone representative There are several reasons why the terminal may not be processing transactions Use the following steps to troubleshoot failures V 670 INSTALLATION GUIDE 47 _ TROUBLESHOOTING GUIDELINES Transactions Fail To Process 48 V 670 INSTALLATION GUIDE Check the Magnetic Card Reader
39. s using a grounded anti static wrist strap To Install Replace 1 Power off the terminal MSAMs CAUTION It is very important that the terminal is powered off before removing the battery 2 Place the terminal upside down on a soft clean surface to protect the lens from scratches 3 Remove the battery Figure 13 Removing the Smart Battery 4 After removing the battery the MSAM compartments are exposed 5 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder V 670 INSTALLATION GUIDE 23 TERMINAL SETUP Installing Replacing SIM Card GSM GPRS Models Only Installing Replacing SIM Card GSM GPRS Models Only 6 Install MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted see Figure 14 The MSAM card holders are labeled MSAM1 MSAM2 and Figure 14 Installing MSAM Card Before inserting the MSAM card position it as shown in Figure 14 with the card s gold contacts facing the smart card reader end of the terminal The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly 7 Install the battery see Figure 17 The V 670 t
40. see if the problem is with the base or with the battery If the problem persists contact your local VeriFone representative When the V 670 terminal display screen does not show correct or clearly readable information e Check terminal power connection e Remove and reapply power to the terminal e If the problem persists contact your local VeriFone service provider If the terminal does not dial out e Check the telephone line connections e Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone Printer Does Not Print Printer Paper Jam WARNING VA Keypad Does Not Respond Transactions Fail To Process TROUBLESHOOTING GUIDELINES Printer Does Not Print Replace the telephone cable that connects the terminal with a cable you know is working correctly If the problem persists contact your local VeriFone service provider If the printer does not work properly Make sure the battery is properly installed in the terminal The printer will not print if there is no battery in the terminal Check battery status or terminal power connection The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation Check if the printer is out of paper slow red blinking light and that the roll is properly installed Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding co
41. style b Six ATM style function keys labeled FO to F5 to the right of the LCD screen c Four programmable function keys above the keypad Three color coded function keys below the keypad icons at right from left to right CANCEL E 29 CLEAR ENTER An ALPHA key centered at the top of the keypad V 670 INSTALLATION GUIDE 15 TERMINAL SETUP Examining Connection Ports 16 NOTE Examining Connection Ports V 670 INSTALLATION GUIDE e magnetic card reader built into the right side Swipe the card using the proper direction with the magnetic stripe down and facing inward toward the keypad e A green indicator LED indicates power is ON An internal thermal printer at the back of the terminal e A smart card reader built into the front of the terminal For directions on how to use a smart card see Conducting Smart Card Transactions e A SAM security access module compartment built into the bottom of the terminal The V 670 terminal contains MSAM cardholders to support multiple stored value card programs or other merchant card requirements VeriFone ships variants of the V 670 terminal for different markets Your terminal may have a different configuration The following devices may or may not be present a smart card reader or zero or three MSAM cardholders However the basic processes described in this guide remain the same regardless of terminal configuration The Vx670 terminal h
42. tery for 5 41 Accessories and Documentation 42 Power Pak a aa 42 Thermal Printer 42 VeriFone Cleaning 42 Spare Battery sicario ones E 43 AVX Host Cable e 43 Modem Dongle paris ENERE ES SERA SES 43 Serial Dongle Rw Ses ees 43 Telephone Line Cord 43 Documentation aaau aaeeea 43 Terminal Does Not Start Lira 45 Terminal Display Does not Show Correct Readable Info 45 Smart Battery Will Not 46 Spare Battery in Base Station Will Not Charge 46 Blank 6 cessa taste Sen taste Redden e 46 Terminal Does Not Dial Out 46 Printer Does Not Printe sara a 47 Printer Paper 47 Keypad Does Not Respond 47 Transactions Fail To 5 47 INDEX rar Aa Poa ERE eae Seo eee ee eee 49 Audience Organization Related Documentation PREFACE
43. untertop or mounted to the wall There are two types of Base Stations the standard model and the full feature model The standard Base Station can charge the V 670 terminal However it does not have any external ports and has a single LCD to indicate power status Figure 20 The V 670 Standard Base Station The full feature Base Station can charge the V 670 terminal while charging an extra battery pack In addition it has two USB ports for external dongles together with one LED for power indication and another LED for the charger status Figure 21 The V 670 Full Feature Base Station t_ TERMINAL SETUP Using the Base Station For more information on charging the spare battery on the full feature Base Station and connecting external dongles to the USB ports see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station Powering Up the Use the procedure in this section to connect the V 670 Base Station to a power Base Station source 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station Figure 22 Connecting the Base Station to a Power Source 2 Insert the AC power cord into the power pack 3 the AC power cord into a wall outlet or power surge protector 4 Confirm that the Base Station is powered up as indicated by the solid green LED V 670 INSTALLATION GUIDE 31 TERMINAL SETUP Placing the Terminal Onto t
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