VeriFone DUET Vx810 User's Manual
Contents
1. 18 Magnetic Card Reader Use 18 To Conduct a Credit Debit Card Transaction 18 Contactl ss Module ERR Aa debe cav baie Os 19 Installing the V 810 CTLS Module 19 Using the VX810 CTLS 21 Specifi 12 sett eo ciated either I4 34 23 Unit Power 1 lt 23 Power PACK ii de an eee 23 Temper awe sneaky eh ee Reh ae Meee ia i Bl 23 Humidity seses PTT 23 External DIMENSIONS LL 23 ta 23 VX810 INSTALLATION GUIDE 1 m CONTENTS 2 CHAPTER 4 Maintenance and Clean the PIN 25 Cleaning Card Readers a nn Geek E RR ERR Seo he whe eee Pas 25 CHAPTER 5 Service and Support Service Returns issu e Fa seve ey E yx wee l 27 Accessories and Documentation 29 Supplementary Hardware 29 Data Cables 29 Power SUDO svasata ti BE SOULS bia Ea Sete meta 29 Power COR RIEN dup ERE E MEE 29 Cleaning pe eR ea kere se eee Ran Ce 29 Contactless Module 29 Documentation yit2. de AS Ed 3 Audience Li 3 Busque M C Et 3 Related Documentation 3 Guide Conventions a auaa naa eaa RR as 4 Acronym Definitions 4 rc ad Sri diminue E Sau dese TY sew cabo IE eats 7 Features at a Glance RR nh 7 Features and Benefits 8 Select Location si s de e band hl na ports 9 Ease OVUse cmt Li INL re eens ia ue s 9 Environmental Factors 9 Electrical Considerations 10 Unpack Shipping 10 Examine VXB10 Features 2 cree RR ER UR Us 11 Inisiall RHeplace MSAM RESET us 12 Privacy Shield i s oveuents qe RI ad 14 Cable Connections 14 Connection to another VeriFone Terminal 15 RS232 Connection using an External Power Brick 15 Direct USB 16 USB Download Support using an External Power Brick 16 Terminal using a PoweredUSB connection 16 Ethernet Connection with External Power Brick 17 POWER SUDDIV aat ili e URS EDU Ded dede bere 17 Smart Card Reader Use
3. International customers please contact your local VeriFone representative for assistance with your service return or replacement 1 Gather the following information from the printed labels see Figure 21 on the bottom of each VX810 to be returned e Product ID including the model and part number For example m108 xxx xx and PTID xxxxxxxx Serial number S N xxx Xxx Xxx 2 Within the United States call VeriFone toll free at 1 800 834 4366 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 8 P M eastern time 4 Give the MRA representative the information gathered in Step 1 If the list of serial numbers is long you can fax the list along with the information gathered in Step 1 to the MRA department at 1 727 953 4172 U S e Please address the fax clearly to the attention of the VeriFone MRA Dept e Include a telephone number where you can be reached and your fax number VX810 INSTALLATION GUIDE 27 SERVICE AND SUPPORT Service Returns e You will be issued MRA number s and the fax will be returned to you NOTE e One MRA number must be issued for each VX810 you return to VeriFone even if you are returning several of the same model 5 Describe the problem s and provide the shipping address where the repaired or replacement unit must be returned 6 Keeparecord of the following items e Assigned MRA number s e VeriFone serial number a
4. Revision B
5. 810 Reference Guide VPN 24964 V 810 Privacy Shield Quick Installation Guide VPN 24965 V 810 Stand Adapter Quick Installation Guide VPN 24966 VX810 CTLS Quick Installation Guide VPN 28601 V 810 INSTALLATION GUIDE 3 mm PREFACE Guide Conventions 4 Guide Various conventions are used to help you quickly identify special formatting Conventions Table 1 describes these conventions and provides examples of their use Table 1 Convention Blue Italics NOTE CAUTION Ww WARNING W Document Conventions Meaning Text in blue indicates terms that are cross references Italic typeface indicates book titles or emphasis The pencil icon is used to highlight important information The caution symbol indicates hardware or software failure or loss of data The lighting symbol is used as a warning when bodily injury might occur Example See Guide Conventions You must not use this unit underwater RS232 type devices do not work on the VX810 communication port The unit is not waterproof or dustproof and is intended for indoor use only Due to risk of shock do not use the terminal near water Acronym Definitions Various acronyms are used in place of the full definition Table 2 presents acronyms and their definitions VX810 INSTALLATION GUIDE Table 2 Acronym Definitions Definitions Acronym AES API ARM CAPK CBC COG COGS CTS DEA DES DUKPT ECB ECR EMV ERS
6. Advanced Encryption Standard Algorithm Application Programming Interface Advanced RISC Machines Certification Authority Public Key as in the EMV standard Cipher Block Chaining mode as defined in ANSI X3 106 Chip on Glass Cost of Goods Sold Clear to Send Data Encryption Algorithm Standard as defined in ANSI X3 92 Derived Unique Key Per Transaction Method as defined in the VISA s POS Equipment Requirement PIN processing and Data Authentication International Version 1 0 August 1988 Electronic Code Book mode as defined in ANSI X3 106 Electronic Cash Register Joint Europay MasterCard and Visa Standard Engineering Requirements Specification PREFACE Guide Conventions Table 2 Acronym Definitions continued GID Group Identifier Concept inherited from Verix terminals file system HDLC High level Data Link Control ICC Integrated Chip Card Smart Card LCD Liquid Crystal Display MAC Message Authentication Code as defined in ANSI X9 19 MMU Memory Management Unit MSAM Multiple Secure Access Module MSR Magnetic Stripe Reader OS Operating System PED PIN Entry Device PIN Personal Identification Number POS Point of Sale PRD Product Requirement Document PSCR Primary Smart Card Reader RFID Radio Frequency Identification RTS Ready to Send SOC System on Chip SAM Secure Access Module SC Smart Card Integrated Chip Card SD Secure Digital SDK Software Development Kit SL3 Security Level 3 and 4 SR Ship Release SRAM
7. card reader smart card reader and integrated PIN pad Delivers power and usability in a convenient hand held design Securely supports and runs payment and value added applications Offers unsurpassed performance on EMV smart card transactions e Security architecture meets specifications for PIN entry devices PCI and sophisticated file authentication Figure 1 V2810 with new handheld design VX810 INSTALLATION GUIDE 7 m OVERVIEW Features and Benefits 8 Features and Benefits VX810 INSTALLATION GUIDE Exceptional Ease of Use Bold ergonomic design is sleek stylish and lightweight for conveniently handing the unit to the consumer for PIN entry or other input Intuitive telco style interface and large colored control keys simplify training and reduce support requests Highly readable display handles multiple languages for global applications Critical Security Protection Incorporates tamper detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software based security features Integrated security modules simultaneously support sophisticated encryption AES DES 3DES RSA and key management schemes including single and 3DES Master Session single and 3DES Derived Strong Feature Set Ensures uncompromising reliability from VeriFone the worldwide leader in e payment Primary smart card reader support for synchronous and asynchronous smart cards
8. others by country contact your local VeriFone representative or service provider to identify the best power cord for your needs Cleaning Kit 02746 01 R VeriFone Cleaning Kit Contactless Module The V 810 supports CTLS module as an add on to the traditional magnetic card reader Documentation To learn more about VX810 refer to the following set of documents V2810 Certification and Regulation Sheet VPN 24960 V 810 Quick Installation Guide VPN 24961 V 810 Reference Guide VPN 24964 V2810 Privacy Shield Quick Installation Guide VPN 24965 V2810 Stand Adapter Quick Installation Guide VPN 24966 VX810 CTLS Quick Installation Guide VPN 28601 VX810 INSTALLATION GUIDE 29 QE 6 4 SERVICE AND SUPPORT Accessories and Documentation 30 VX810 INSTALLATION GUIDE Para VeriFon kem aA SS Ta CHAPTER 6 Troubleshooting Guidelines NOTE CAUTION Y This chapter lists typical examples of malfunctions that you may encounter while operating your VX810 and the steps that you can take to resolve them The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX810 If you are having problems operating your VX810 please read these troubleshooting examples If the problem persists even after performing the outlined guidelines or if the problem is not described contact your local VeriFone representative for assistance The VX810 co
9. EE Exe nx ORE REED 29 CHAPTER 6 Troubleshooting Blank Display 31 Guidelines Keypad Does Not Respond 31 Transactions Fail To Process 32 VX810 INSTALLATION GUIDE Audience Organization Related Documentation PREFACE This guide is the primary source of information for setting up and installing VX810 This guide provides simple descriptions of VX810 features as well as basic information for the installation and configuration of the VX810 This guide is organized as follows Chapter 1 Overview Provides an overview of the V 810 Chapter 2 Setup Explains setup and installation of VX810 selecting a location and establishing connections with other devices Chapter 3 Specifications Discusses power requirements and dimensions of the V 810 Chapter 4 Maintenance and Cleaning Explains maintenance of the V 810 Chapter 5 Service and Support Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration To learn more about V 810 refer to the following set of documents V 810 Certification and Regulation Sheet VPN 24960 V 810 Quick Installation Guide VPN 24961 V
10. Fone representative VX810 INSTALLATION GUIDE 31 _ TROUBLESHOOTING GUIDELINES Transactions Fail To Process 32 Transactions Fail To Process VX810 INSTALLATION GUIDE There are several possible reasons why the unit may not be processing transactions Use the following steps to troubleshoot failures Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card Ensure that you are swiping cards properly see Magnetic Card Reader Use Process a transaction manually using the keypad instead of the card reader If the manual transaction works the problem may be a defective card reader If the problem persists contact your local VeriFone representative Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly see Smart Card Reader Use Ensure the MSAM cards are properly inserted in the slots and are properly secured see Install Replace MSAM Cards If the problem persists contact your local VeriFone representative TROUBLESHOOTING GUIDELINES Transactions Fail To Process VX810 INSTALLATION GUIDE 33 Para VeriFone VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com V 810 Installation Guide VeriFone Part Number 24963
11. Para VeriFone V 810 Installation Guide VeriFone Part Number 24963 Revision B V2810 Installation Guide 2008 VeriFone Inc All rights reserved No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone Inc The information contained in this document is subject to change without notice Although VeriFone has attempted to ensure the accuracy of the contents of this document this document may include errors or omissions The examples and sample programs are for illustration only and may not be suited for your purpose You should verify the applicability of any example or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As ls VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFone s products and services are trademarks of VeriFone Inc All other brand names and trademarks appearing in this manual are the property of their respective holders Comments Please e mail all comments in this document to your local VeriFone Support Team VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number 24963 Revision B CHAPTER 1 Overview CHAPTER 2 Setup CHAPTER 3 PREFACE
12. Static Random Access Memory STN Super Twisted Nematic Ul User Interface USB Universal Serial Bus VSS VeriShield Security Scripts VX810 INSTALLATION GUIDE 5 m PREFACE Guide Conventions 6 VX810 INSTALLATION GUIDE Overview VX810 PIN pad Features at a Glance Para VeriFone This chapter provides a brief description of VeriFone s V 810 The V 810 is a PIN pad with an integrated smart card reader for connection to either VeriFone transaction terminals or third party electronic point of sale systems offering advanced security and smart card processing capabilities The V 810 series supports both symmetric encryption algorithms DES 3DES and AES and asymmetric encryption RSA This device internally manages simultaneous multiple keys through either Master Session or DUKPT based processes and offers high performance smart card processing as well as support for the new generation of 3 volt cards The V 810 is a programmable device allowing a custom or EMV approved transaction application to run from the VISA PCl compliant PIN pad either to meet local regulatory requirements or relieve the ECR or terminal of this task The V 810 has a sleek and stylish ergonomic design that offers power and performance a smart card or MSR integrated PIN pad device The V 810 provides the right combination of features and functions in a sleek stylish device that fits in the palm of your hand This includes a magnetic stripe
13. Support for international character sets and Unicode standard The V 810 received EMV Level 1 approval for smart card solutions VeriShield security architecture provides sophisticated file authentication to prevent execution of unauthorized software on the V 810 Extended PIN pad Capabilities Optional privacy shield Display backlighting for use in low light or high glare environments Triple track high coercivity card reader handles most magnetic stripe cards Three Security Access Modules SAMs safeguard sensitive financial data and support multiple smart card schemes Optional contactless module enhancement Can be combined with VX810 DUET to provide a complete counter top payment solution Can be powered by other Vx series terminals through the multi connector cable Select Location Ease of Use Environmental Factors CAUTION Y SA CHAPTER 2 This chapter describes the setup procedure for V 810 in the following sections e Select Location e Unpack Shipping Carton e Examine V 810 Features Install Replace MSAM Cards Privacy Shield e Cable Connections e Power Supply e Smart Card Reader Use e Magnetic Card Reader Use Use the following guidelines to select a location for the VX810 e Select a location convenient for both merchant and cardholder e Select a flat support surface such as a countertop or table e Select a location near a power outlet and the terminal ECR or computer conne
14. an application for the CTLS Module conduction of a contactless smart card transaction To perform a contactless smart card transaction 1 Gently tap the card onto or hold the card within to 4 cm against the surface of the RFID canopy 2 An activated LED visual on the RFID canopy accompanied by a short beeping sound indicates a successful transaction Figure 20 Contactless Smart Card Reader Use NOTE Proper care to ensure that the contactless module is working properly includes Preventing the module from coming into contact with metallic surfaces while in use VX810 INSTALLATION GUIDE 21 m SETUP Contactless Module 22 VX810 INSTALLATION GUIDE 4 TER 3 Specifications This chapter discusses power requirements dimensions and other specifications of the VX810 9 12 V DC minimum of 450 mA e 5 V DC minimum of 500 mA USB power Unit Power Requirements Power Pack CPS11212 3A R e UL ITE listed Class 2 switching power supply e PS 12 0 V DC UNIVERSAL 12W Temperature Operating temperature 0 to 40 C 32 to 104 F e Storage temperature 30 to 60 C 22 to 140 F Humidity Relative humidity 5 to 95 no condensation External Length 150 mm 5 9 in Dimensions Width 85 mm 3 3 in e Depth 32 mm 1 3 in Weight Unit weight 0 27 Kg 0 6 Ib e Shipping weight 0 850 Kg 1 9 Ib VX810 INSTALLATION GUIDE 23 I TC Specifications 24 VX810 INSTALLATION GUIDE ve
15. cted to the VX810 For safety do not string cables or cords across a walkway Do not use the unit where there is high heat dust humidity moisture or caustic chemicals or oils e Keep the unit away from direct sunlight and anything that radiates heat such as a stove or a motor e Do not use the V 810 outdoors The V 810 is not waterproof or dustproof and is intended for indoor use only Any damage to the unit from exposure to rain or dust can void any warranty VX810 INSTALLATION GUIDE 9 m SETUP Unpack Shipping Carton 10 Electrical Considerations WARNING W Unpack Shipping Carton WARNING W VX810 INSTALLATION GUIDE Avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners electric motors neon signs high frequency or magnetic security devices or computer equipment Do not use the V 810 near water or in moist conditions Due to risk of shock or damage do not use the VX810 near water including a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage The V 810 is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner 1 Remove and inspect the co
16. fications Connection to another VeriFone Terminal RS232 Connection using an External Power Brick ee SETUP Cable Connections The V 810 connects to a VeriFone terminal via a straight cable There is a minimum power requirement for the VX810 currently specified as 3 5W In cases where the terminal is only able to provide a 7 V DC output to power the V 810 the terminal must be able to source at least 0 5 A of current Otherwise proper functioning of the VX810 is not guaranteed Figure 8 VX810 Connected to Another VeriFone Terminal A special dongle cable is used where one end of the cable plugs into the V 810 while the other end terminates in a DB 9 connector housing On the housing a DC jack is provided to connect to an external power brick This is a generic cable for all RS232 based hosts Figure 9 VX810 with an RS232 Connection Using an External Power Brick VX810 INSTALLATION GUIDE 15 SETUP Cable Connections Direct USB Similarly a dongle cable is required in standard USB environments For this cable Connection option the host end has a molded housing which exposes the standard USB plug Figure 10 Direct USB Connection USB Download This cable option comes with a junction box that provides a mini style Type B USB Support using an socket for connecting to the USB based host and a DC jack for external power External Power connection Brick In addition a Type A USB socket is provided on the junction box
17. in the 810 has a set of contacts MSAM card has a notch one corner to ensure that it fits into the connector base in only one way the V 810 has a matching notch cast into the backside of the MSAM compartment door to ensure the MSAM card is positioned correctly when the cover is closed 12 VX810 INSTALLATION GUIDE SETUP Install Replace MSAM Cards 5 Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted Figure 5 MSAM Insertion 6 Close the MSAM compartment door and tighten the locking screw Figure 6 Closed MSAM Compartment VX810 INSTALLATION GUIDE 13 m SETUP Privacy Shield 14 Privacy Shield Cable Connections CAUTION V VX810 INSTALLATION GUIDE This figure shows an example of a V 810 with the privacy shield installed Figure 7 Installed Privacy Shield The V 810 has six general cabling scenarios depending on what the VX810 connects to Connection to another VeriFone Terminal RS232 Connection using an External Power Brick Direct USB Connection USB Download Support using an External Power Brick Terminal using a PoweredUSB connection o oa A WO N a Ethernet Connection with External Power Brick Using an incorrectly rated power supply can damage the unit or cause it not to work properly Use only a power pack with VPN CPS11212 3A R see Specifications for detailed power supply speci
18. mes equipped with tamper evident labels The VX810 contains no user serviceable parts Do not under any circumstance attempt to disassemble the unit Perform only those adjustments or repairs specified in this guide For all other services contact your local VeriFone service provider Service conducted by parties other than authorized VeriFone representatives may void any warranty Not all units require use of a power supply Using an incorrectly rated power supply may damage the unit or cause it not to work properly Before troubleshooting ensure that the power supply used to power the unit matches the requirements specified on the back of the unit see Specifications for detailed power supply specifications If not obtain the appropriately rated power supply before continuing with troubleshooting Blank Display Keypad Does Not Respond When the V 810 display does not show correct or clearly readable information e Check all power and cable connections e If the problem persists contact your local VeriFone service provider If the keypad does not respond properly Check the display If it displays the wrong character or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process e f pressing a function key does not perform the expected action refer to the user documentation for that application to ensure you are entering data correctly e If the problem persists contact your local Veri
19. n Magnetic Card The V 810 has a magnetic card reader that uses a triple track stripe reader This Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments To Conduct a Credit 1 Position a magnetic card with the stripe facing the keypad Debit Card Transaction 2 Swipe it through the magnetic card reader Figure 15 Magnetic Card Reader Use 18 VX810 INSTALLATION GUIDE Contactless Module Installing the VX810 CTLS Module NOTE WARNING W SETUP Contactless Module The V 810 supports contactless smart card transactions through the VX810 CTLS module The SD card slot at the back of the VX810 serves as the expansion port for installing the module as an add on to the traditional magnetic card reader To install the VX810 CTLS module 1 Place the device facedown on a soft clean surface to protect the lens from scratches 2 Remove the SD card slot cover and store it in a safe place where it can be easily retrieved for later use The SD card cover slot will not be used while the VX810 CTLS module is in place 3 Slide the connector into the SD card slot of the VX810 as illustrated below until you feel it click into place Figure 16 Sliding the VX810 CTLS Module Into Place The mechanism that alows you to feel the connector click into place does not hold the VX810 and the V 810 CTLS module together Once the connector is inserted hold both device
20. ntents of the shipping carton since the VX810 ships in multiple configurations the carton may include any or all of the following e VX810 e Data cable e Power pack e Power cord e ECR cable e Privacy shield Remove all plastic wrapping from the terminal and components Remove the clear protective film from the display Save the shipping carton and packing material for future repacking or moving of the device Do not use a unit that has been tampered with or damaged The V 810 comes equipped with tamper evident labels If a label or component appears damaged please notify the shipping company and your VeriFone service provider immediately SETUP Examine V 810 Features Examine Before you continue with the installation process familiarize yourself with the VX810 Features V 810 features ALPHA KEY FUNCTION KEYS DISPLAY ATM STYLE KEYS TELCO KEYPAD MAGNETIC CARD READER COLOR CODED FUNCTION KEYS OPTIONAL SMART CARD READER OPTIONAL Figure 2 VX810 Features The V 810 includes the following features A display Three types of keys Keypad matrix for four ATM style keys and four Function keys Alpha key for entering text Three color coded function keys below the keypad CANCEL RED BACKSPACE YELLOW ENTER GREEN A magnetic card reader built into the top side An icon shows the proper swipe direction with the stripe facing down and towards the keypad A smar
21. ron Maintenance and Cleaning Sa HAP TER 4 The V 810 has no user serviceable parts Clean the To clean the unit use a clean cloth slightly dampened with water and a drop or PIN Pad two of mild soap For stubborn stains use alcohol or an alcohol based cleaner For best results use a Verifone Cleaning Kit refer to the Accessories and Documentation section CAUTION Never use thinner trichloroethylene or ketone based solvents they can W deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or display Card Readers Do not attempt to clean the card readers Doing so can void any warranty For card reader service contact your VeriFone distributor or service provider VX810 INSTALLATION GUIDE 25 4 4 MAINTENANCE AND CLEANING Card Readers 26 VX810 INSTALLATION GUIDE Service and Support For VX810 problems contact your local VeriFone representative or service provider For VX810 product service and repair information e USA VeriFone Service and Support Group 1 800 834 4366 Monday Friday 8 A M 8 P M eastern time e International Contact your VeriFone representative Service Returns Before returning the VX810 to VeriFone you must obtain a Merchandise Return Authorization MRA number The following procedure describes how to return one or more V 810 for repair or replacement U S customers only NOTE
22. s in place while making sure that you do not allow the devices to separate so that the connector does not slip backwards out of the slot 4 Insert the metal plate onto the back of the module and V 810 to hold the devices in place To do this hold the metal plate at an angle as shown in the figure below then slide the tabs on the wide end of the metal plate into the slots of the CTLS module Figure 17 Sliding the Metal Plate into Place VX810 INSTALLATION GUIDE 19 SS SETUP Contactless Module 5 Slide the tabs on the narrow end of the metal plate down to engage the ears of the V 810 6 Carefully hold both devices and the metal plate in place Screw fine thread black machine screw into the V 810 first Next install the 3 coarse thread self taping screws into the VX810 CTLS module Figure 18 Installing the Screws WARNING careful The self taping screws will require a moderate amount of force to Y install Be sure to use the proper size screw driver and to securely support the V 810 CTLS module to avoid any possible damage Figure 19 Installed VX810 CTLS Module NOTE You can verify if the module is installed properly through the CONTACTLESS DIAGNOSTIC function System Mode of the VX810 For more information please refer to the VX810 Reference Guide VPN 24964 20 VX810 INSTALLATION GUIDE SETUP Contactless Module Using the V 810 The V 810 CTLS module is only active when signaled by
23. ssigned to the V 810 you are returning for service or repair serial numbers are located on the bottom of the unit see Figure 21 e Shipping documentation such as air bill numbers used to trace the shipment e Model s returned model numbers are located on the VeriFone label on the bottom of the VX810 MODEL NUMBER SERIAL NUMBER Figure 21 Information Label on Unit Bottom 28 VX810 INSTALLATION GUIDE U SERVICE AND SUPPORT Accessories and Documentation Accessories and VeriFone produces accessories and documentation for the VX810 When Documentation ordering please refer to the part number in the left column VeriFone Online Store at www store verifone com e USA VeriFone Customer Development Center 1 800 834 4366 Monday Friday 7 A M 8 P M eastern time e International Contact your VeriFone representative Supplementary 08392 01 R Mounting adapter Hardware 9g368 01 R Privacy shield Data Cables 08361 XX R Connects VX810 to V 510 VX570 and V 610 terminals Mod 10 08398 XX R Connects VX810 to ECR with USB Type A Various others depending on what they connect to Contact your local VeriFone representative or service provider to identify the best cable for your needs Power Supply Power packs are optional except in certain instances see Power Supply CPS11212 3A R DC power pack universal 07152 02 R AC power cord US Power Cord 07152 xx United States of America Various
24. t card reader built into the unit s front side An icon indicates the proper card position and insertion direction Optional A SAM Security Access Module compartment built into the back side of the unit The VX810 contains multiple SAM MSAM cardholders to support multiple stored value card programs or other merchant card requirements Optional VX810 INSTALLATION GUIDE 11 Eo SETUP Install Replace MSAM Cards Install Replace You may need to install one or more multiple security access module MSAM MSAM Cards cards or replace the old cards CAUTION Observe standard precautions in handling electrostatically sensitive devices AT Electrostatic discharges can damage the equipment VeriFone recommends i using a grounded anti static wrist strap To change or install 1 Remove the data cable from the back of the unit MSAMs Place the VX810 facedown on a soft clean surface to protect the lens from scratches 3 Loosen the retaining screw The restraining screw is captive which means that it cannot be fully removed from the slot Figure 3 MSAM Compartment Door and Locking Screw 4 Lift open the compartment door The MSAM cardholders are now accessible Each cardholder consists of a slot inboard of a numbered tray Figure 4 Opening MSAM Compartment Door NorE Before inserting the MSAM card position it as shown in Figure 5 with the card s gold contacts facing away from you toward the unit The cardholder slot
25. to support application download via a USB thumb drive Figure 11 VX810 Connected to a USB with Download Support Terminal using a For a USB based host with PoweredUSB feature a straight cable is all that is PoweredUSB required The VX810 supports the 12 V DC option connection Figure 12 PoweredUSB Connection 16 VX810 INSTALLATION GUIDE Ethernet Connection with External Power Brick Power Supply CAUTION Y WARNING VA NOTE SETUP Power Supply The cable required junction box that provides a standard RJ 45 LAN socket and a DC jack However since most hosts do not support peer to peer LAN connection to a PIN pad an additional RJ 45 socket is provided on the junction box to allow a direct connection between VX810 and the host Figure 13 Ethernet Connection with External Power Brick Not all VX810 configurations and device contexts require the use of a power supply VeriFone ships power supplies with the VX810 as required If you have changed the context in which the VX810 is used or have questions about which power supply should be used contact your VeriFone representative Using an incorrectly rated power supply can damage the unit or cause it not to work properly Use only a power pack with VPN CPS11212 3A R see Specifications for detailed power supply specifications Before connecting a power supply disconnect the power pack cord from the power outlet Connect and route all cables be
26. tween the VX810 ECR and PC before plugging the power pack cord into a wall outlet or surge protector Do not plug the power pack into an outdoor outlet or operate the VX810 outdoors Also disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost To protect against possible damage caused by lightning strikes and electrical surges VeriFone recommends installing a power surge protector When the VX810 has power and an application is loaded the application starts after the initial VeriFone copyright screen and displays a unique copyright screen If no application is loaded DOWNLOAD NEEDED appears on the display after the initial VeriFone copyright screen VX810 INSTALLATION GUIDE 17 SETUP Smart Card Reader Use Smart Card The smart card transaction procedure can vary depending on the application Reader Use Verify the proper procedure with your application provider before performing a smart card transaction To Conduct a Smart 1 Position the smart card with the gold contacts facing upward see Figure 14 Card Transaction 7 L Insert it into the smart card reader slot in a smooth continuous motion until it seats firmiv 3 Remove the card when the display indicates the transaction is completed Figure 14 Smart Card Reader Use CAUTION E V7 Leave the smart card in the card reader until the transaction is completed Premature removal can void the transactio
Download Pdf Manuals
Related Search