VeriFone 3350 User's Manual
Contents
1. L R sax SS ISDN bal ISDN Modem Terminal b E OG fe U sez MSS F Dial Leased Line see Dial Leased Line Modem Terminal Canada only Figure 3 Connection Ports These ports connect the Omni 3350 to a telephone line optional devices and the power supply Telephone Line Ports On the back panel s far left are one or two modular ports based on your terminal s modem type for connecting the terminal to a telephone line 10 48 WB 03350 IG 19496 Book book Page 11 Wednesday April 5 2000 10 30 PM 1 Omni 3350 Installation Guide e Telset Port High Speed Modem Terminal only The first port is identified by a telephone shaped a Telset icon shown at right Use this port to lt gt connect a telephone to the Omni 3350 Telco ISDN Dial Leased Line Port The second port is identified by the icon shown at right Use this port to connect the Omni 3350 to a Cj telephone wall jack Ports for Attaching Optional Peripherals Devices In the center are two RJ45 type modular jacks serial ports e The RS232 serial port icon shown at right RS232 connects a VeriFone CR 600 check reader or other peripheral device e The other serial port identified by Bar Code IN and PIN Pad icons at right connects a PIN pad smart card reader or bar code wand Power Connection Port n2. OO mr ire au m me r Omni 3350 I PIN Pad Port A PINpad Serial Port SC 4xx SC 5xx PINPAD 501 3 PINpad Serial Port Bar Code Wand y Figure 16 Optional PIN Pad port devices Connect a CR 600 Check Reader Caution Check readers require a separate power source Before connecting a check reader or similar device turn off power to the terminal the LED is off 25 9 Z S A 03350 IG 19496 Book book Page 26 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide N 1 Ifthe cable is not already connected to the check reader insert the small modular plug on one end of the cable into the check reader s modular jack Figure 17 2 Insert the larger RJ45 type connector on the other end of the cable into the RS232 serial port on the terminal s back panel Omni 3350 Terminal at L AR s a 0 om me 7 Omni 3350 1 RS232 Port CR 600 Serial Port Figure 17 CR 600 Check Reader Connection 3 Turn on power to the terminal then connect the check reader to a power source Cable Routing VeriFone recommends the cable routing shown in Figure 18 Note that the cable guides have two larger openings for the use with optional device cables and two smaller openings for use with telco and telset cables e WSA S 03350 IG
3. 108 26 foot length single roll Paper Roll Spindle 02117 03 Plastic spindle for 58 mm 2 25 inch rolls of thermal printer paper orange color VeriFone Cleaning Kit 02746 01 Cleaning Kit Documentation 22131 Rev A Omni 3350 Installation Guide 19784 Rev A Omni 3350 Quick Installation Guide 19732 Rev B Omni 33XX Series Reference Manual 19733 Rev B Omni 33XX Series SDK Programmer s Manual e je WB 03350 IG 19496 Book book Page 38 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide 38 48 WB 03350 IG 19496 Book book Page 39 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide 39 48 fe 03350 IG 19496 Book book Page 40 Wednesday April 5 2000 10 30 PM Bi gm Verifone 2099 Gateway Place Ste 600 San Jose CA 95110 USA Telephone 1 408 232 7800 Fax 1 408 232 7811 World Wide Web www verifone com Omni 3350 Installation Guide VeriFone Part Number 22131 Revision B 2000 VeriFone All rights reserved Printed on recycled paper Se
4. 4 Remove the clear protective strip from the display lens Step 3 Examine Terminal Features Power On LED Indicator Paper Feed Button Internal Printer On Off Switch Magnetic Card Reader Smart Card Reader Display ATM Style Keys SAM Drawer Programmable Function Keys Telco Style Color Coded Keypad Function Keys Figure 2 Omni 3350 Terminal Features je WB S 03350 IG 19496 Book book Page 8 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide General Features Please notice the following Figure 2 e A display screen e Three types of keys A 12 key telephone style keypad o Eight function keys four to the right of the 12 key keypad and four above the keypad Four ATM style keys to the display s right right side The icon at right shows the proper e A magnetic stripe card reader built into the swipe direction with the strip outward I e A green red indicator LED Light Emitting Diode A steady green light indicates power is on flashing green indicates no paper in the printer A steady red light indicates a memory problem flashing red indicates the terminal is downloading printer related files e An internal printer The paper feed button ert icon at right feeds paper through the printer a e An on off switch located on the side below the paper feed button e A primary smart card reader built into the A terminal
5. 8 03330 1G 19496 Book book Page 18 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Perform a Power On Printer Test To ensure the printer is operating correctly Turn off power to the terminal 2 Hold down the paper feed button and turn on the terminal The printer test starts then stops after a few seconds When the test begins printing release the paper feed button The test printout with printer information and repeating character strings is about 38 centimeters 15 inches long 3 Press the paper feed button to advance the paper roll a few centimeters inches then tear off the test printout Congratulations Your Omni 3350 terminal should now be completely installed and ready to use Step 7 Install Replace MSAM Cards When you first receive your Omni 3350 terminal you may need to install a merchant smart card or one or more micromodule size SAM MSAM cards Or you may need to replace old cards with new ones The directions below describe both procedures Caution Observe standard precautions for handling electrostatically sensitive devices Electrostatic discharges can damage this equipment 1 Turn off power to the terminal 2 To install a merchant smart card grip the SAM drawer and pinch the locking lever Figure 10 If the drawer already gt je WV 03350 IG 19496 Book book Page 19 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide contains
6. dust or scraps of paper adhering to or lodged in the printer parts 6 Install a paper roll as described in Install a Paper Roll page 15 Printer Troubleshooting Printer Does Not Work 1 Check all terminal power connections The integrated printer receives its power directly from the Omni 3350 terminal The green power on indicator light should be on 2 Ifthe green power on indicator is blinking on and off the printer is out of paper Remove the paper roll cover and install a new roll of printer paper as described in Install a Paper Roll page 15 3 Ifthe problem persists contact your VeriFone distributor or service provider gt je NZ 8 03330 1G 19496 Book book Page 29 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Printer Paper is Jammed in the Feed Mechanism Warning Poor quality paper may jam the printer For high quality VeriFone paper refer to the Accessories and Documentation section 1 Remove the paper roll cover Then lift up the small red lever located on the paper roll cradle s right side until it snaps up Figure 7 The paper can now move freely through the paper feed mechanism 2 Carefully cut the damaged paper from the paper roll and clear the remaining paper from the feed mechanism 3 Lower the paper release lever until it snaps down Re install the roll of printer paper If the problem persists it may be due to poor p
7. s right side A graphical icon shown at right indicates the proper card position and a insertion direction with the chip inward and down bi He NZ 8 03350 IG 19496 Book book Page 9 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Note An adhesive backed smart card reader cover is provided for terminals that will not utilize the smart card reader To use the cover simply remove the backing and affix the cover over the primary smart card reader slot and icon Doing so will prevent accumlation of debris in the reader and reduce customer confusion e ASAM security access module drawer built into the bottom left side of the terminal The Omni 3350 terminal contains four micromodule size SAM MSAM cardholders for supporting multiple stored value card programs or other merchant card requirements In addition the drawer itself can hold one standard size merchant smart card Connection Ports on the Back Panel Beneath the paper roll holder Figure 3 you will see one of the following jack or port configurations based on your terminal s modem type 2 He WB 03350 IG 19496 Book book Page 10 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide ii Card Reader Slot a ke j Power Port G bicai ki Telset Port ME Code RS 232 PINPad Serial Port Serial Port Telco Port High Speed Modem Terminal
8. 19496 Book book Page 27 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide a Ee Figure 18 Recommended Cable Routing Clean the Terminal and Printer Terminal For dirt use a clean cloth dampened with water and mild soap For stubborn stains use alcohol or an alcohol based cleaner Caution Never use thinner trichloroethylene or ketone A based solvents they may deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or display For best results use a VeriFone Cleaning Kit refer to Accessories and Documentation Smart Card Reader Caution Do not attempt to clean the smart card reader Doing so may invalidate your warranty For smart card reader service contact your VeriFone distributor or service provider 27 bi He NZ 8 03330 1G 19496 Book book Page 28 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Printer Every few months check and thoroughly clean the printer Be sure the terminal is connected to a power source 2 Remove the paper roll cover and check it for signs of damage wear or warping 3 Remove the paper and spindle Carefully cut from the roll any paper still remaining in the feed mechanism 4 Press the paper feed button to eject the remaining paper Caution Do not attempt to pull paper from the printer A Damage to the paper feed mechanism could result 5 Remove any dirt
9. an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted Note The cardholder connector base has a set of contacts and a notch post on one corner to ensure the MSAM card is positioned correctly when the cover is closed The MSAM card has a notch on one corner to ensure it fits into the connector base in only one way Before inserting the MSAM card position it as shown in Figure 13 with the card s gold contacts facing the terminal s base 10 Pivot the cover into its connector base Figure 13 11 Lock each MSAM cardholder by sliding its locking plate as shown by the LOCK arrow until the plate stops Figure 12 21 S amp amp ian NZ 8 03350 IG 19496 Book book Page 22 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Caution To avoid damage to the MSAM cardholders ensure A each cardholder is locked before sliding the SAM drawer back into the terminal 12 Insert a standard size merchant smart card into the SAM drawer as shown in Figure 10 13 Slide the drawer back into the Omni 3350 terminal 14 Lift up on the lever to lock the drawer into place Step 8 Use the Primary Smart Card Reader 1 To conduct a transaction position a smart card and insert it into the smart card reader slot in a smooth continuous motion until it seats firmly with a click Figure 14 transaction is completed Premature removal will
10. 1 03350 IG 19496 Book book Bora VeriFone Omn 3350 Installation Guide 4 4 Page 1 Wednesday April 5 2000 10 30 PM gt WB lt 3 03350 IG 19496 Book book Page 2 Wednesday April 5 2000 10 30 PM Lithium Battery Caution The Random Access Memory RAM contents in the Omni 3350 terminal are protected by a lithium battery Do not under any circumstances attempt to replace this battery Failure to comply may invalidate the product warranty Document Title Omni 3350 Installation Guide VeriFone Part Number 22131 Revision B Copyright 2000 VeriFone All rights reserved No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written consent of VeriFone VeriFone and Omni are registered trademarks of VeriFone Any other brand names and trademarks appearing in this guide are the property of their respective holders Comments or suggestions on how to improve this document can be sent to Tell_us_more verifone com ap WB 03350 IG 19496 Book book Page 3 Wednesday April 5 2000 10 30 PM 1 E Omni 3350 Installation Guide Table of Contents Install the Omni 3350 cascon ie gl gli e e 5 Stepl SelectalocationfortheTerminal 5 Step 2 Unpack the Shipping Carton 6 Step 3 Examine Terminal Feature
11. 30 1G 19496 Book book Page 15 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide When the terminal has power the display screen lights and the green LED indicator flashes on and off if the printer has no paper or solid green if paper is loaded Step 6 Install a Paper Roll in the Printer The internal printer uses single ply thermal sensitive paper 58 millimeters 2 25 inches wide and about 25 meters 82 feet long Warning Poor quality paper may jam the printer For high quality VeriFone paper refer to the Accessories and Documentation section thermal paper carefully impact friction temperature humidity and oil affect the color and storage characteristics of the paper Never load a roll of paper with folds wrinkles tears or holes at the edges or in the printing area For best results cut a straight edge on the paper with scissors before feeding it into the printer Caution Store thermal paper in a dry dark area Handle Install a Paper Roll 1 Turn on the terminal The green LED indicator will blink on and off indicating the printer needs paper 2 Remove the paper roll cover by lifting it up Figure 7 Two ridges on the cover s sides show where to grasp it oe gt je A 03350 IG 19496 Book book Page 16 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide NY Paper Feed Button Power On Paper Detect LED Indicator Paper Release Lev
12. 96 Book book Page 5 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Install the Omni 3350 If using the optional swivel base refer to Accessories and Documentation page 36 follow the swivel base s instructions before installing your Omni 3350 terminal Step 1 Select a Location for the Terminal When selecting a location consider these important factors Ease of Use e A location convenient for both merchant and cardholder e A flat support surface such as a countertop or table e A location near a power outlet and a telephone modem line connection Environment e Do not use the terminal where there is high heat dust humidity moisture or caustic chemicals or oils e Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners electric motors neon signs high frequency or magnetic security devices or computer equipment e Keep the terminal away from direct sunlight and anything that radiates heat such as a stove or a motor Caution Do not use the terminal outdoors It is not waterproof or dustproof and is for indoor use only Any damage to the unit from exposure to rain or dust may void your warranty 48 S a 03350 IG 19496 Book book Page 6 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Warning Due to risk of shock or terminal damage do not use the termi
13. a merchant smart card the lever grips the card for removal from the terminal Terminal SAM Drawer Merchant Smart Card Figure 10 SAM Drawer with Merchant Smart Card 3 Slide the SAM drawer from the terminal Figure 10 Remove any previously installed merchant smart card by pulling the card from the SAM drawer To install or replace an MSAM card go to Step 5 Otherwise go to Step 11 5 Turn the terminal over Figure 11 on a soft clean surface to protect the lens from scratches The four MSAM cardholders are now accessible Each cardholder consists of a hinged tilt up cover attached to a connector base e Bil WSA S 03350 IG 19496 Book book Page 20 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide WAS 4 Micromodule Size SAM Cardholders Figure 11 Micromodule Size SAM MSAM Cardholders 6 To unlock a cardholder slide its locking plate to the unlocked position shown by the OPEN arrow Figure 12 Figure 12 MSAM Cardholder Close Up 7 Open the cardholder by pivoting the cover from its connector base Figure 13 bi He N ce 03350 IG 19496 Book book Page 21 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Installing a SAM card Closing the cardholder Figure 13 Using an MSAM Cardholder 8 Remove any previously installed MSAM card by sliding the card from the cover 9 Install
14. abels on Bottom of Terminal 2 Contact your VeriFone distributor or service provider and give them this information 3 Describe the problem s and provide the shipping address where the repaired or replacement unit will be returned 4 Keep all records of the following items gt je NZ 8 03350 IG 19496 Book book Page 31 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide e VeriFone serial number assigned to the Omni 3350 terminal you are returning for service or repair e Shipping documentation such as airbill numbers which you can use to trace the shipment Specifications Power Requirements Omni 3350 terminal 25 5 V DC 25 5 V DC 1 2 A 1 2 A DC power pack e Input 100 250 V 100 250 V AC 50 60 Hz 1 2 A 1 2 A e Output 25 5 V DC 25 5 V DC 1 57 A 1 57 A Barrel Connector Polarity S G Environmental e Operating temperature 0 to 55 C 32 to 131 F e Storage temperature 40 to 70 C 40 to 158 F e Relative humidity 15 to 90 no condensation Dimensions e Height 78 5 mm 3 09 inches e Width 150 mm 5 9 inches e Length 294 7 mm 11 6 inches Weight e Terminal unit weight 1 28 kg 2 82 Ib e Shipping weight 3 26 kg 7 19 Ib gt gt je NZ 8 03330 1G 19496 Book book Page 32 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide The shipping weight includes shipping carton terminal power
15. aper quality Install a new roll of higher quality paper VeriFone Service and Support For Omni 3350 terminal problems contact your local VeriFone representative or service provider For Omni 3350 product service and repair information e USA VeriFone Service and Support Group 1 800 834 9133 Monday Friday 8 A M 7 P M EST e International Contact your VeriFone representative 6 gt je NZ 8 03330 1G 19496 Book book Page 30 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Returning a Terminal for Service Note The Omni 3350 terminal comes equipped with tamper evident labels one on the case seam another on a screw hole on the case bottom Do not under any circumstance attempt to disassemble the terminal Perform only those adjustments or repairs specified in this installation guide For all other services contact your local VeriFone distributor or service provider Service conducted by parties other than authorized VeriFone representatives may invalidate the product warranty 1 Gather the following information from the printed labels on the bottom of each Omni 3350 terminal Figure 19 e Serial number S N xxx xxx xxx e Product ID including the model and part number For example Omni 3350 and P093 xxx xx VeriFone Product ID m VeriFone Serial Number 1 onanan I Loe 9 ii o o o Y Figure 19 Information L
16. asures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Part 68 This equipment complies with Part 68 of the FCC rules On the modem board inside this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information may be provided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum RENS for the calling area This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a comp
17. atible modular jack that is Part 68 compliant If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible 34 N g WB lt 3 03330 1G 19496 Book book Page 35 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please contact VeriFone or your local VeriFone Distributor or service center in U S A for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs can be done by a customer on this equipment It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment caused by local lightning strikes and other electrical su
18. eed Modem Only Figure 5 Pass Through Connection Step 5 Connect the Terminal Power Pack Caution Before you connect the terminal power J pack check that the on off switch is off shown at right k oe 1 Insert the round barrel connector Figure 6 into the power port identified by the icon at right Note The round barrel connector on the power pack cable has a plastic lock tab that secures the power cable to the terminal 13 bi He 03350 IG 19496 Book book Page 14 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Figure 6 Omni 3350 Power Pack Connection To lock the connector into the power port align the plastic lock tab so it points up Insert a the connector then twist it as indicated by the arrow icon above the port arrow and lock icons shown at right To unlock the connector twist it to the right toward the unlocked icon shown at right mi 2 Plug in the power pack Warning Do not plug the power pack into an outdoor outlet or operate the terminal outdoors Also disconnecting power during a transaction may cause transaction data files that are not yet stored in terminal memory to be lost Note To protect against possible damage caused by lightning strikes and electrical surges you may want to install a power surge protector 14 je NZ 8 033
19. er Paper Roll Cradle Paper Roll Cover Figure 7 Thermal Printer Features 3 Remove the protective strip from the paper and cut a straight edge across its leading end 4 Hold the roll so the paper feeds from the bottom of the roll and insert the cut end into the paper feed slot Figure 8 Printer Paper Figure 8 Loading Paper Z 03350 IG 19496 Book book Page 17 Wednesday April 5 2000 10 30 PM Di Omni 3350 Installation Guide A built in sensor detects the paper and pulls it through and out the unit s top just below the serrated metal tear strip 5 If necessary press the paper feed button until about 5 centimeters 2 inches of paper emerge from the top 6 Insert the orange plastic spindle into the paper roll and place into the cradle so the spindle s ends rest securely in the two slots 7 Replace the cover by inserting the two front tabs first and lightly pushing down until it snaps into place Figure 9 Ensure the paper s edge is outside the cover SE ron Roll Spindle Figure 9 Paper Roll Spindle and Cover Note To adjust paper position lift the small red release lever on the cradle s right side Figure 7 until it snaps up The paper now freely moves in the paper path When the paper is correctly positioned lower the lever until it snaps down For paper ordering information refer to Accessories and Documentation page 36 e gt AN NZ
20. iate 35 NZ 8 03330 1G 19496 Book book Page 36 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Accessories and Documentation How to Order e VeriFone Online Store at www store verifone com e USA VeriFone Customer Development Center 1 800 233 0522 Monday Friday 7 A M 5 P M MST e International Contact your VeriFone representative Download Cables 0565 1 xx MOD10 MOD10 terminal to terminal 26263 xx 02xxx MOD10 PC DB25F terminal to PC 26264 xx 02xxx MOD10 PC DB9F terminal to PC Cables for Optional Peripherals 07041 xx MOD10 MDIN9 CR 600 check reader 07042 xx MOD 10 4P4C all VeriFone PIN pads 07458 xx MOD 10 4 PIN SOCKET terminal to CM 450 Terminal Mounting Platform 07129 xx Plastic base for mounting onto a flat surface 07456 01 Swivel stand Telephone Line Cord 00124 17 2 1 meter 7 foot telephone line cord black color with modular RJ11 type connectors Power Pack Contact your local VeriFone distributor to determine which power pack fits your needs 05790 03 DC power pack e je NZ 8 03330 1G 19496 Book book Page 37 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Thermal Printer Paper CRM0039 High grade thermal printer paper 58 mm 2 25 inch width 25 meter 82 foot length single roll CRM0039 01 CRM0039 in 30 roll bulk package CRM0040 High grade thermal printer paper 58 mm 2 25 inch width 33 meter
21. invalidate the T Caution Leave the smart card in the card reader until the transaction Figure 14 Using the Primary Smart Card Reader 2 When the display indicates the transaction is completed remove the card gt je WB 03350 IG 19496 Book book Page 23 Wednesday April 5 2000 10 30 PM 1 Omni 3350 Installation Guide Step 9 Use the Magnetic Card Reader To conduct a transaction position a magnetic card and swipe it through the magnetic card reader as shown in Figure 15 Figure 15 Using the Magnetic Card Reader Connect Optional Device s The Omni 3350 supports the complete line of VeriFone peripheral devices designed for use with Point Of Sale terminals Use the two ports on the back panel to connect up to two optional devices The following chart lists the most common optional devices supported by this terminal Other optional devices may be supported For more information please contact your VeriFone distributor Optional Device Connection Port Barcode Reader PIN Pad CR 600 RS232 Console PIN Pad gt je NZ 8 03330 1G 19496 Book book Page 24 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Optional Device Connection Port External LAN RS232 PIN Pad PIN Pad RS232 Electronic Cash Register RS232 Caution Before connecting any peripheral device turn off 4 power to the terminal the LED is off Turn o
22. n power only after you are finished connecting the peripheral device s For complete information about peripheral installation and use refer to the user documentation supplied with those devices Note RS232 type devices do not work with the PIN Pad port PIN Pad type devices do not work with the RS232 port If an optional peripheral device does not function correctly check the port connection Connect PIN Pad Smart Card Reader or Bar Code Wand Refer to Figure 16 1 If necessary insert the small modular plug on one end of the PIN pad cable into the PIN pad s modular jack For a bar code wand insert the RJ45 type plug on the end of the cable into the PIN Pad serial port on the back panel 2 If installing a PINpad 101 PINpad 201 or PINpad 1000 position and insert the grommet to secure the cable connection as shown in Figure 16 If a cable is not already connected to the smart card reader or PINpad 501 insert the small modular plug on one end of the interface cable into the optional device s modular jack gt je 5 03350 IG 19496 Book book Page 25 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide q Zil 3 Insert the larger RJ45 type connector on the other end of the PIN pad cable into the PIN Pad serial port on the terminal s back panel PINpad 101 102 1000 PINpad Serial Port Omni 3350 Terminal PiNpad 201 301 2000
23. nal near water including a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Also avoid using this product during electrical storms Step 2 Unpack the Shipping Carton 1 Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage Figure 1 Warning Do not use a terminal that has been damaged or tampered with evident labels one on the case seam another on a screw hole on the case bottom If a label or component appears damaged please immediately notify the shipping company and your VeriFone distributor or service provider Note The Omni 3350 terminal comes equipped with tamper Power Pack cable not included Smart Card Reader Cover 0 Paper Roll Spindle lt Printer iii Paper Figure 1 Omni 3350 Product Components OTM Cod 7 al gt je WZ aC 03350 IG 19496 Book book Page 7 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide 2 Remove the following items e Omni 3350 terminal e Power pack for a power cable contact your supplier e Telephone line cord e Roll of thermal printer paper in a plastic bag e Smart card reader cover for optional installation e Plastic paper roll spindle Note The roll of thermal printer paper and the paper roll spindle may have been installed prior to shipment 3 Remove all plastic wrapping from the terminal and other components
24. on of Hewlett Packard Company at the address shown in the user guide 1 The product was tested with VeriFone Point of Sale POS systems F A Para 3 Rocklin CA USA Pa Let yi MM DD 1999 git Larry Forman Quality Manager European contact for regulatory topics only VeriFone UK Ltd Salamander Quay West Park Lane Harefield Uxbridge Middlesex UB9 6NZ United Kingdom Tel 44 1895 824031 33 ap WB lt 3 03330 1G 19496 Book book Page 34 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Product Certifications FCC Compliance Manufacturer VeriFone a division of Hewlett Packard Company Model Omni 3350 FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following me
25. otch for securely connecting the terminal to a power source identified by the electrical power icon at right e On the lower right is a round port with a lock Step 4 Connect the Terminal to a Telephone Line 1 Direct connection A telephone cord runs from the Telco ISDN Dial Leased Line Port C on the terminal directly to a telephone wall jack Figure 4 With a direct connection the line is dedicated to the terminal e ft WB 03350 IG 19496 Book book Page 12 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Omni 3350 Terminal Td Modular Wall Jack Dial Leased Line Modem Terminal Canada only Figure 4 Direct Connections 2 Pass through connection high speed modem only A telephone cord VeriFone ym part number 00124 17 runs from the Telset port on the terminal to the RJ11 type jack on a standard telephone Figure 5 With a pass through connection the line is busy during transactions and terminal downloads 12 gt je WB 03350 IG 19496 Book book Page 13 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Omni 3350 Terminal RJ11 Type Modular Wall Jack at F fe Sp RJ11 Type Jack in Telephone Base High Sp
26. pack and cable telephone line cable paper roll and spindle one Omni 3350 Installation Guide and one Omni 3350 Quick Installation Guide bi He WB lt 3 03330 1G 19496 Book book Page 33 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide Boa Verifone A division of Hewlett Packard DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company VASD Manufacturer s Address VeriFone 3755 Atherton Rd Rocklin CA 95765 USA declares that the product Product Name Omni 3350 Model Number P093 300 XX Product Options All conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A11 EMC CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B IEC 801 2 1984 EN 50082 1 1992 4 kV CD 8 kV AD IEC 801 3 1984 EN 50082 1 1992 3 V m 27 500 MHz IEC 801 4 1988 EN 50082 1 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly This equipment is designed to work in and complies with Council Decision 98 482 EC CTR21 requirements and compliant networks within Europe If it is necessary to operate this equipment on a different telephone network contact your local sales representative or contact VeriFone Divisi
27. rges Industry Canada NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropr
28. s 7 Step 4 Connect the Terminal to a Telephone Line 11 Step 5 Connect the Terminal Power Pack 13 Step 6 Install a Paper Roll in the Printer 15 Step 7 Install Replace MSAM Cards 18 Step 8 Use the Primary Smart Card Reader 22 Step 9 Use the Magnetic Card Reader 23 ConnectOp onalDevice s 23 Connect PIN Pad Smart Card Reader or Bar Code Wand 24 ConnectaCR600CheckReader 25 Cable Routing ossia ien Ben gl Shee Sate ee lv 26 CleantheTerminalandPrinter 27 a i e ee RO lil Coil er 27 SmartCardReader 27 Primte ts sisters Ras SOR BTR RAGIN Ra Rie Bee 28 PrinterTroubleshooting 28 VeriFoneServiceandSupport 29 Retumin gaTerminalforService 30 SpecificatonS 44 53 elele sele ri Bee eae Degree 31 DeclarattonofConformity 33 ProductCertifications 34 AccessoriesandDocumentation 36 How to Orders 2485 040410 Sd As il eek 36 bi He e ft WB 03350 IG 19496 Book book Page 4 Wednesday April 5 2000 10 30 PM Omni 3350 Installation Guide 48 WB 03350 IG 194
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