TP-Link TD-W8960N V4 Quick Installation Guide
Contents
1. Installation Please tear off the plastic film on the modem router for heat dissipation D If you currently use a modem disconnect it now the modem router will replace your current modem 2 Connect your computer to the Port labeled 1 4 on the modem router with an Ethernet cable 3 Connect the splitter to the wall jack using a telephone line then use the other telephone line to directly connect it to the ADSL port on the modem router and the MODEM port of the splitter also have the PHONE port of the splitter connected to a telephone If no telephone is needed please connect the ADSL port of the modem router to the wall jack using the telephone line directly g Plug the provided Power Adapter into the Power jack 7 M on the back of the Modem Router and the other end to a standard electrical wall socket 3 Power on all your network devices and then check to see if the LEDs of the modem router display normally as the diagram below describes POWER Solid light ADSL Solid light or flashing WLAN Solid light or flashing LAN Solid light if the corresponding port is connected If the LEDs display abnormally please check to see if all the cable connectors power adapter phone line and Ethernet cable are well connected to your device With the phone2. 00 AM to 6 00 PM GMT 1 or GMT 2 Daylight Saving Time Singapore Tel 65 62840493 E mail support sg tp link com Service time 24hrs 7 days a week USA Canada Toll Free 1 866 225 8139 E mail support usa tp link com Service time 24hrs 7 days a week Australia New Zealand Tel AU 1300 87 5465 NZ 0800 87 5465 E mail support tp link com au Service time 24hrs 7 days a week Italy Tel 39 0230519020 E mail support it tp link com Service time Monday to Friday 9 00 AM to1 00 PM 2 00 PM to 6 00 PM Indonesia Tel 62 021 6259 135 E mail support id tp link com Service time Monday to Friday 9 00 12 00 13 00 18 00 Except public holidays Malaysia Tel 1300 88 875465 1300 88TPLINK Email support my tp link com Service time 24hrs 7 days a week Poland Tel 48 0 801 080 618 48 22 7217563 if calls from mobile phone E mail support pl tp link com Service time Monday to Friday 9 00 AM to 5 00 PM GMT 1 or GMT 2 Daylight Saving Time Germany Austria Tel 49 1805 875465 German Service 49 1805 TPLINK E mail support de tp link com Fee 0 14 EUR min from the German fixed phone network and up to 0 42 EUR min from mobile phone Service time Monday to Friday 9 00 AM to 6 00 PM GMT 1 or GMT 2 Daylight Saving Time in Germany Except bank holidays in Hesse
3. A a Search 5 Favorites Se Address 192 168 1 1 Eco Links 7 amp Open your web browser and type 192 168 1 1 in the address bar and press Enter A dialog box will prompt you for the Connect to 192 168 1 1 User name and Password Enter the default values and click OK Wireless N ADSL2 Modem Router TD W8960N User name User name admin Password admin Password _ Remember my password Cancel Click OK If the dialog box does not pop up please refer to T3 in the Troubleshooting guide and T2 will give you some help if you forget the password The web management page will display after a successful login Device Info Click Quick Setup 14 2 Internet Parameters Configuration This page will then display Quick Setup WAN Configurations oos the WAN Type for a Internet access psa tema ME Wana fo onal OCCA f ADSL WAN is selected please continue to read this guide If Ethernet WAN is selected please refer to section 4 4 2 ve Service in User ae Click Next If you are unwilling to configure WAN Service now you can click the Skip WAN button and you can configure it in the Layer2 Interface referring to User Guide later ADSL WAN Type Quick Setup WAN Configurations 7 Enter the VPI and VCI a pie ozaro values given by yo
4. LEDs don t resemble the statuses as in the chart above please check your Internet connec tion Otherwise please click NEXT to continue EXIT The configuration has now been completed Please skip to Step 3 Testing the Internet Connection Testing the Internet Connection The basic settings for your modem router are completed Please open the web browser and try to log on to some popular website to test your Internet connection for example http www tp link com http www google com If the above websites can be accessed it indicates that your modem router has been configured successfully and you can start to enjoy the Internet If the websites cannot be accessed please refer to T4 What can I do if cannot access the Internet in the Troubleshooting guide For the advanced configurations please refer to the User Guide on the CD provided The above configurations only need to be set once If you want other computers in your LAN to access the Internet please connect the desired computer to the ADSL Modem Router directly If the additional computer can not access the Internet please set that computer referring to T3 What can do if cannot access the web based configuration page in the Troubleshooting guide Troubleshooting T1 How do I restore my modem router s configuration to its factory default settings With the modem router powered on press and hold the RESET bu
5. D and your WLAN Authentication type G TP LINK_CE48BB lal In order to protect your network from hackers and unsUMomeee sere tie men recommencee yer choos Mixed WPA2 WPA PSK Personal adaptive v A INTENTA lancis M KYTYTTYT s called WPA Pre Shared Key between 8 and 63 characters or 8 to 64 Hexadecimal characters Fo called SSID e one of the following wireless network securit ti ity sel ngs Select a Network Authentication here takes Mixed WPA2 WPA PSK Personal for example Create a Security Key using 8 64 characters Click Next The wireless security is Disabled by default You are suggested to select a Network Authentication for security settings After completing the above configuration please proceed to 4A Quick Setup Summary 17 A Quick Setup Summary To continue the following page will be displayed Click Confirm Quick Setup Summary WAN Configurations WAN Type ADSL WAN Jens Layer2 Information YT CISNAP BRIDGING WAN Link Type PPPoE PPP Username tplink PPP Password 123456 PPP MTU 1480 Note Some WAN Connection s or Layer2 interface s may be replaced by new one Wi Fi Configurations Wireless Network Name TP LINK_CE48BB Network Authentication Mixed WPA2WPA PSK Personal Wireless NetWork Key 123456789 Now your modem router has been configured 18 Technical Support
6. For more troubleshooting help go to http www tp link com en support faq To download the latest Firmware Driver Utility and User Guide go to http www tp link com en support download For all other technical support please contact us by using the following details Global Tel 86 755 26504400 E mail support tp link com Service time 24hrs 7 days a week UK Tel 44 0 845 147 0017 E mail support uk tp link com Service time 24hrs 7 days a week Turkey Tel 444 19 25 Turkish Service E mail support tr tp link com Service time 9 00 AM to 9 00 PM 7 days a week Ukraine Tel 0 800 505 508 E mail support ua tp link com Service time Monday to Friday 14 00 PM to 22 00 PM Brazil Toll Free 0800 770 4337 Portuguese Service E mail suporte br tp link com Service time Monday to Saturday 08 00 AM to 08 00 PM France Tel 33 0 820 800 860 French service Email support fr tp link com Fee 0 118 EUR min from France Service time Monday to Friday 9 00 AM to 6 00 PM Except French Bank holidays Russian Federation Tel 8 499 754 55 60 8 800 250 55 60 toll free call from any RF region E mail support ru tp link com Service time From 10 00 to 18 00 Moscow time Except weekends and holidays in Russian Federation Switzerland Tel 41 0 848 800998 German Service E mail support ch tp link com Fee 4 8 Rp min depending on rate of different time Service time Monday to Friday 9
7. P IP v B Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks lt Install Description Show icon in notification area when connected Notify me when this connection has limited or no connectivity 10 Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Select Obtain an IP address i automatically O Use the following IP address IP address Subnet mask Default gateway Select Obtain DNS server Obtain DNS server address automatically address automatically O Use the following DNS server addresses Preferred DNS server Alternate DNS server Click OK 4 Local Area Connection Properties 3 General Authentication Advanced Connect using E Realtek RTL8139 Family PCI Fast Ett This connection uses the following items M E QoS Packet Scheduler n 3 Network Monitor Driver Internet Protocol TCP IP Description Transmission Control Protocol lnternet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notific
8. Uninstall a program Click Change adapter settings Right click Local Area Connection Click Properties Double click Internet Protocol Version 4 TCP IPv4 o a Kikai gt lt Network and intemet_ Network and Sharing Center Control Panel Home i A A View your basic network information and set up connections Change adapter settings ile See full map Change advanced sharing settings TESTS PC Internet This computer View your active networks Connect or disconnect 4 Network Access type Internet Work network Connections Local Area Connection Change your networking settings g Set up a new connection or network Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point Ma Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings Troubleshoot problems Diagnose and repair network problems or get troubleshooting information See also HomeGroup Internet Options Windows Firewall we Local Area Connection aa __ Network GE Realtek RTL8168C P 8111C P E Disable Status Diagnose Bridge Connections Create Shortcut Delete Rename Properties r W Local Area Connection Properties Network
9. ation area when connected Notify me when this connection has limited or no connectivity Click OK 11 2 Configure your IE browser Open your IE browser click Fe eee A a Tools tab and you will see Fie Edit view Favorites Tools Help the following screen a Mail and News O Beck Q x E Pop up Blocker t Address about blank Manage Add ons Synchronize Windows Update Windows Messenger Diagnose Connection Problems Click Internet Options General Security Privacy Content Connections Programs Advanced To set up an Internet connection click Setup Setup M Dial up and Virtual Private Network settings Add Remove Choose Settings if you need to configure a proxy server for a connection Settings Select Never dial a connection Never dial a connection Dial whenever a network connection is not present Always dial my default connection Gurrent None m Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN Settings Choose Settings above for dial up settings Click OK Cancel Now try to log on to the Web based configuration page again after the above settings have been configured If you still cannot access the configuration page please restore your modem router s factory default settings and reconfigure your modem router foll
10. heck the eae eae U se D H C P a n d O btai n DNS Settings Obtain Automatically Set DNS Manually Primary DNS Automatically boxes A Secondary ONS ne Click Next C Configuration for IPoA Quick Setup WAN Configurations VPLVCI 8 1 35 0 255 32 65535 Encapsulation Mode LLC SNAP ROUTING w optional WAN Link Type IPoA Static IP over ATM w WAN IP Address Settings Enter the WAN IP Address WAN IP Address WAN Subnet Mask Su bnet Mask and D NS DNS Settings Obtain Automatically Set DNS Manually addresses provided by your ISP Primary pns Secondary DNS optional Click Next 16 If you did not get the IP Address Subnet Mask and DNS addresses please contact your ISP for this information D Configuration for Bridge Mode Quick Setup WAN Configurations This type doesn t need to be configured VPLVCI a 35 0 255 32 65535 Encapsulation Mode LLC SNAP BRIDGING optional WAN Link Type Click Next After completing the above configuration please proceed to 3 Wireless Configuration 2 Wireless Configuration Create a unique and easy to remember name for your wireless network You can also keep the default setting without the device being affected Quick Setup Wireless Configurations Enable Wireless You can configure SSI
11. ing Connect using amp Realtek RTL8168C P 8111C P Family PCI E Gigabit Eth This connection uses the following items v 0 Client for Microsoft Networks M E QoS Packet Scheduler rv v v Link Layer Topology Discovery Responder Install Uninstall Properties Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks o r Internet Protocol Version 4 TCP IPv4 Properties 2 D _ General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Select Obtain an IP address automatically Obtain an IP address automatically 5 Use the following IP address IP address Subnet mask Default gateway Select Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server Validate settings upon exit Click OK For Windows Vista OS Go to Start gt Settings gt Control Panel and then EOE O es gg uyansam you will see the following ceil B daoino iarann page p Add or remove user accounts i Security N Check for updates Appearance and Check this computer
12. ion uses the following items B File and Printer Sharing for Microsoft Networks Network Magic Device Discovery Driver Realtke RtlProt WLAN Utility Protocol Driver rotocol ae 6 TCP IPv6 Uninstall Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks a p 7 P Internet Protocol Version 4 TCP IPy4 Properties _ otto e Se General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Select Obtain an IP address automatical ly Use the following IP address Select Obtain DNS server address automatically Click OK For Windows XP OS Go to Start gt Control Panel you BB coir Poe m Pick a category gt Switch to Classic View will then see the following page Ga LY Printers and othe Sues Ko Appearance and Themes Hardware e a X owe di a d l te om et ea p a Network and Internet dicey Acccands Connections ch nara 2 Connections 2 ions Se g Add or Remove Programs Sp Date Time Language and Regional Options Performance and Maintenance Security Center cs JO a Speech and Accessibility Options w Click Network Connections Right click Local Area Co
13. line well connected if the ADSL LED turns off after flashing please contact your ISP to ensure that your Internet connection is active To configure the device TP LINK strongly recommends that Windows users run the setup CD Mac OS Linux Windows Android iOS user who can not run the mini CD please refer to Appendix to run the web based Quick Setup Wizard Use the CD gt Insert the provided Resource v Le CD into your CD ROM drive Y SIO EE I eea TP LINK Setup Wizard The Reliable Choice Wireless ADSL2 Modem Router via 2 The Setup wizard will automatically pop up on your computer s screen model and click Start Setup Eo select your product Then a flash video will pop up and TP LINK Easy Setup Assistant The Reliable Choice Wireless ADSL2 Modem Router show you how to connect your devices After that the Easy Setup Le LED Indicator Description Install ADSL Device Please look through the table below to check if your modem router has been connected correctly Assistant will start Configure ADSL Device SE _S Power On em outer is powered on Confirm Settings ADSL 2i Flash On WIAN CMAN Fast eto O LAN 1 4 Flash The modem router is sending or receiving data over this LAN port Click NEXT and then follow the step by step instructions until you complete the configuration If the
14. nnection Click Properties Double click Internet Protocol TCP IP a Change settings of this connection See Also My Network Places Pick a task H Printers and Other Hardware F Remote Desktop D Network and Internet Connections Pa 8 Set up or change your Internet connection Bee Phone and Modem Options Create a connection to the network at your workplace 5 Set up or change your home or small office network Troubleshooters 8 Set up a wireless network for a home or small office 2 Home or Small Office Networking 2 Internet Explorer 2 Network Diagnostics Change Windows Firewall settings or pick a Control Panel icon we Network Connections o gt Network Setup Wizard Windows Firewall r _ Wireless Network Setup NI Wizard LAN or High Speed Internet Network Tasks is eate a nev connection Set up a home or small office network Change Windows Firewall settings F Disable this network device Q Repair this connection Status Repair Bridge Connections Create Shortcut mj Rename this connection Delete er i Rename view status of this 4 Local Area Connection Properties General Authentication Advanced Connect using E Realtek RTL8139 Family PCI Fast Ett This connection uses the following items A E QoS Packet Scheduler a vV Network Monits ie nternet Protocol TC
15. owing the instructions of this QIG Please feel free to contact our Technical Support if the problem persists 12 T4 What can do if cannot access the Internet 1 2 3 4 5 Check to see if all the connectors are connected well including the telephone line Ethernet cables and power adapter Check to see if you can log on to the web management page of the modem router If you can try the following steps If you cannot please set your computer referring to T3 then try to see if you can access the Internet If the problem persists please go to the next step Consult your ISP and make sure all the VPI VCI Connection Type account username and password are correct If there are any mistakes please correct the settings and try again If you still cannot access the Internet please restore your modem router to its factory default settings and reconfigure your modem router by following the instructions of this QIG Please feel free to contact our Technical Support if the problem still exists Nee For more details about Troubleshooting and Technical Support contact information please log on to our Technical Support Website http www tp link com en support 13 Appendix Configuration for Mac OS Linux Windows Android iOS users who cannot run the mini CD WD Login Zj about blank Microsoft Internet Explorer File Edit view Favorites Tools Help ar yy 4 as f il Q Back x 2
16. s security status i pres Personalization i Allow a program through Windows pog ii s Change desktop background Firewall Customize colors Adjust screen resolution Clock Language and L Click View network status and tasks ain Hardware and Sound Change keyboards or other input methods Play CDs or other media automatically R Printer Change display language Mouse Ease of Access f Ninas Programs eae eae settings zi E q Uninstall a program PARERE PERY F Change startup programs n a program Additional Options A je startup programs Check for updates File Edit View Tools Help Tis Network and Sharing Center View computers and devices View full map Connect to a network Set up a connection or network 4 l Aye u h x Manage network connections SUPPORT4 PC Network 10 Internet Diagnose and repair This computer A Network 10 Public network Customize Access Local only Click View status Click Properties Double click Internet Protocol Version 4 TCP IPv4 J Local Area Connec Connectio Connection IPv4 Connectivity IPv6 Connectivity Limited Media State Enabled Duration 03 45 22 100 0 Mbps mr Sent ws Received a 4 222 308 34 994 388 i Local Area Connection n Proj perties Connect using EP Marvell Yukon 88E8056 PCI E Gigabit Ethemet Controller This connect
17. tton on the rear panel for 8 to 10 seconds before releasing it ios e a ADSL LAN4 WAN LANS LAN2 LANI WiFi J OR WPS ON OFF POWER Press it for 8 to 10 seconds Nees Once the modem router is reset the current configuration settings will be lost and you will need to re configure the modem router T2 What can do if don t know or forget my password 1 Restore the modem router s configuration to its factory default settings If you don t know how to do that please refer to T1 2 Use the default user name and password admin admin 3 Try to configure your modem router once again by following the instructions in the previous steps of the QIG T3 What can do if cannot access the web based configuration page 1 Configure your computer s IP Address For Windows 7 OS Go to Start gt Settings gt Control Panel and then you will see the following page eF L3 gt Control Panel Adjust your computer s settings e Systeri ar nd bared User Accounts and Family Safety 2 3 uter s statu amp Add or remove user account Back u ey Set up parental controls for any user Click View network Sawai pid inieine change ete M Personalization status and tasks a OT NTA ion Peep 7 Hardware and Soung Clock Language and Region t nd prin Change keyboards or other input methods Kida jat Change display language B Programs Ease of Access Kal
18. ur ISP Encapsulation Mode LLC SNAP BRIDGING optional Na WAN Link Type Choose the WAN Link Type given by your ISP lf PPPoE or PPPoA is selected please proceed to A If IPoE is selected please skip to B If IPoA is selected please skip to C If Bridge is selected please skip to D J If you did not get the VPI VCI and WAN Link Type information please contact your ISP for this information NOGI Bridge mode is not recommended because multiple computers are not permitted to share Internet access in this mode 15 A Configuration for PPPoE or PPPoA Quick Setup WAN Configurations VPINCI 8 4 35 0 25 32 65535 Encapsulation Mode LLC SNAP BRIDGING w optional Enter the PPP Username u PPPoE PPP over Ethernet v and PPP Password PPPoE Service Name optional provided by your ISP n Ta50 inne Click Next If you did not get the PPP Username or PPP Password please contact your ISP for this information WE the configuration for PPPoA is similar to that of PPPoE B Configuration for IPoE te WAN IP Address Sunet Quick Setup WAN Configurations Mask Gateway IP Address oo 1 38 0 255 32 65535 and DNS are provided by your Encapsulation Mode LLC SHAP BRIDGING TX optonah ISP check the Static IP and Set DNS Manually boxes and enter oy eee Os ae them into the corresponding S blanks Otherwise c
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