Technicolor COM1002 Key Loss Avoidance Manual
Contents
1. 1 Pro Idiom respectively m UDP 258 gt QAM 1 Program 2 PIDs 20 23 28 29 m Available UDP ports for QAM2 Program 3 and 4 are 513 767 m UDP 513 QAM 2 Program 3 PIDs 10 13 18 19 UDP 514 gt QAM 2 Program 4 gt PIDs 20 23 28 29 3 NO PIDS are reused m UDP 515 gt QAM 2 Program 3 gt PIDs 30 33 38 39 UDP 516 gt QAM 2 Program 4 gt PIDs 40 43 48 49 j Yes PIDS are unique m Available UDP ports for QAM3 Program 5 and 6 are 769 1023 m UDP 769 QAM 2 Program 3 PIDs 10 13 18 19 UDP 770 gt QAM 2 Program 4 gt PIDs 20 23 28 29 j NO PIDS are reused m UDP 773 QAM 3 Program 5 PIDs 50 53 58 59 E UDP 774 gt QAM 3 Program 6 gt PIDs 60 63 68 69 3 1851 PIDS are unique technicolor 9 11 17 2011 Avoidance Techniques SW updates m Technicolor is constantly working to improve the features and performance of the COM1000 system m t is usually beneficial to update COM24s to the most recent SW revision whenever a field visit is necessary for other reasons COM24 cards should usually be updated to the most recent release at system integration m Check the Technicolor Support Services website for the most current release and field service bulletins m Your Technicolor Multi Client Solutions Sales representative Tony Watters will alert you whenever new SW versions are released SW release version ST02 05 13 incorporates 2 new updates to impr2. 43 EE Red X Live Search 2 File Edit View Favorites Tools Help Ye dv es o ha rFMonic NSG 9000 192 168 100 43 User configure Qo Alarms O Warnings w Help Platform Applications D O Reports Appy gt Logs E El teh ab Page Toos Z usc 9000 standalone M x amp comiooo gt Alarms Diagnostics Output Module Module 6 Refresh Output Services Output Hierarchy E gt RF Port 1 El QAM 6 1 1 TS ID 41 El BPService 1 i PID Ox 13 jg PID Ox 18 BD PID Ox 1A E FpPservice 2 BD PID 0x 23 jg PID Ox 28 B BP PID Ox 2A EY QAM 6 1 2 TS ID 42 El FPservice 1 On this channel PID 0x2A is a Pro Idiom Key Management message PID On the adjacent channel PID 0x2A is a second audio PID BP PID Ox 13 po i PID Ox 18 BD PID Ox 1A E FP service 2 BD PID ox 23 i PID Ox 28 i BP PID Ox 2A Ei amp 3 QAM 6 1 3 TS ID 43 E E service 2 BA PID Ox 23 H ji PID Ox 28 pog PID Ox 2A BD PID ox 28 amp Eeservice 1 BP PID Ox 13 cl PID Ox 18 H dl PID Ox 1A HD PID ox 18 B QAM 6 1 4 TS ID 44 IM RF Port 2 Ee QAM 6 2 1 TS ID 45 Sl QAM 6 2 2 TS ID 46 E QAM 6 2 3 TS ID 47 E QAM 6 2 4 TS ID 48 During a channel change the P decryptor device can misinterpret SAP data as a Key Management message TT T E internet 00 y Z 13 11 17 2011 The Solution Control the PIDs NSG 9000 StandAlo
3. Pro ldiom Key Loss Avoidance Best Practices technicolor Key Loss Causes There are two mechanisms which can cause Pro ldiom key loss in commercial television sets that have been identified to us by LG m Unapproved mapping or remapping of PIDs m Off air OA ATSC receivers may use PIDs which conflict with PIDs in use in Pro ldiom licensed systems m edgeQAMs map or remap PIDs in violation of the Pro Idiom P 1 licensing agreement m Other unapproved digital video equipment may also use PIDs which conflict with P l licensed equipment m V set power on sequencing design problems m Avery small number of TV set models are known to have power up sequencing issues that cause the Pro ldiom licensed decryptors to operate improperly The manufacturers of these sets have taken strong corrective action measures to update them Contact your specific set s manufacturer for details technicolor 2 11 17 2011 Causes PID remapping PID mapping at the COM24 receiver Pro Idiom PIDs are in a protected range Channel 1 Channel 2 VIDEO PID 0x27 VIDEO PID 0x27 AUDIO PID 0x30 AUDIO PID 0x30 Pro Idiom PID 0x105A AUDIO PID 0x31 PID remapping at the edgeQAM Pro Idiom PIDs have been remapped and overlap with Audio PIDs on other channels Channel 1 Channel 2 VIDEO PID 0x13 VIDEO PID 0x13 AUDIO PID 0x18 AUDIO PID 0x18 Pro Idiom PID 0x1A AUDIO PID 0x1A technicolor 3 11 17 2011 Avoidance Techn
4. anufacturers regarding their equipment m Two other commonly used edgeQAMs from Harmonic Lightwave the NSG9116 and the NSG9000 are known to employ PID remapping schemes which can create issues in distribution networks using Pro ldiom The following slide section will present a port mapping method which while it is not strictly within the Pro Idiom guidelines does avoid PID reuse which has been shown to break P 1 keys technicolor 7 11 17 2011 Avoidance Techniques NSG edgeQAM port mapping 8 e When using Harmonic edgeQAMs in the paradigm mode the position of the UDP port in the list of ports available for a given channel sets the first digit of the PID value If you pick the first available UDP port value for a given channel all the PID values will start with one if you pick the second available port value all the PID values will start with two etc e Reuse of the same PID value is a major contributing factor in key loss and should be avoided when mapping out the IP and port scheme used to send the data to the QAM DO NOT USE THE FIRST TWO UDP PORTS AVAILABLE OVER AND OVER AGAIN Channels that are set up this way will have PID values 10 13 18 and 19 or 20 23 28 and 29 associated with them technicolor 11 17 2011 Avoidance Techniques NSG edgeQAM port mapping m Available UDP ports for QAM1 Program 1 and 2 are 257 511 m UDP 257 gt QAM 1 Program 1 gt PIDs 10 13 18 19 for PMT video audio
5. iques Off Air Receivers m ATSC off air receivers There is no way to control the PID mapping used in broadcast programming and we recommend that this equipment NOT be used in P systems unless the broadcast PIDs can be remapped in accordance with the P system requirements If an installer does choose to use ATSC off air receivers broadcast off air OA channels MUST NOT be placed adjacent to P protected channels in the channel map It does not matter where the physical channels are located only whether they are mapped to adjacent channels in the TV lineup A non P l non off air channel MUST be placed in the channel map between any broadcast channel and a Pro Idiom protected channel The COM1000 EPG channel makes a good buffer Analog SMATV channels can also be used as buffers technicolor 11 17 2011 Avoidance Techniques Off Air Channel Lineup NO Off Air and P I adjacent at 2 locations in the channel ring QAM plant channel Analog plant channel Channel map channel Station WTVJ 6 NBC Satellite Air Ch 31 6 1 Signal Type 5 23 3 6 WSVN 7 FOX 7 74 HD OA 24 3 7 WPLG 10 ABC 10 10 1 HD OA 25 3 8 WSFL 39 CW 19 39 1 HD OA 26 3 9 WPBT 2 PBS 20 17 1 HD OA WLTV 23 Univision 23 23 1 13 AMC 254 DTV SD Analog 29 2 14 Animal Planet 282 DTV HD P l 15 Bloomberg 353 DTV SD Analog 30 1 16 Bra
6. ne Manager Microsoft Internet Explorer provided by Thomson Multimedia Gc Ad Je http 192 168 100 43 ty x Live Search File Edit View Favorites Tools Help Ye e gg o harmonic NSG 9000 192 168 100 43 User configure 0 Alarms 0 warnings Qu Platform Applications Lh Reports Apply Apply gt Alarms Diagnostics 4 NSG 9000 Standalone M x Logs ur ule lodule Em efres utput Services 1 1 1 Output Module Modiss Beftesh output services On this channel PID 0x2A is a Pro Idiom Key E Output Hierarchy i mt RF Port 1 Management message PID E C QAM 6 1 1 TS ID 41 E FPservice 1 BP PID Ox 13 li PID ox 18 BD PID ox 1A The Key Management message PID is not a Fihservice 2 ca reused anywhere else in the multiplex BP PID Ox 2A El GY QAM 6 1 2 TS ID 42 E E EService 3 i BP PID 0x 33 jj PID Ox 38 i BD PID ox 3A E FP service 4 BD PID Ox 43 i PID Ox 48 i HD PID Ox 4A E1 G3 QAM 6 1 3 TS ID 43 FpPservice 5 BD PID Ox 53 jj PID Ox 58 Ei PID Ox 5B i BD PID ox SA E FPservice 6 BD PID 0x 63 o fil PID Ox 68 gt PID Ox 68 i HD PID ox 6A FC QAM 6 1 4 TS ID 44 RF Port 2 E QAM 6 2 1 TS ID 45 E QAM 6 2 2 TS ID 46 E QAM 6 2 3 TS ID 47 amp QAM 6 2 4 TS ID 48 T T FT T fi EI EU
7. ove or eliminate Key Loss events m Adds support for user selectable Second Audio Program SAP support in the web based configuration tool m SAP is defaulted to off Under some combinations of circumstances SAP has been shown to cause P l key loss technicolor 10 11 17 2011 Avoidance Techniques RF RF and RF Although not strictly a key loss avoidance technique making sure the DIRECTV satellite feed and cable distribution networks are constructed with approved components and good workmanship practices and operating within recommended equipment limits can significantly decrease service calls which claim key loss Of the systems investigated personally by Technicolor MCS Field Service staff on average less than 4076 of televisions claimed to have suffered key loss events actually responded to rekeying The other 6076 either had no problems or problems other than key loss Many of the rooms where broken TVs were reported had obvious distribution plant problems Several sites which reported key loss and other serious operational issues had obvious satellite feed problems to the headend DIRECTV has published an excellent installation guide for the COM1000 system USE IT technicolor 11 11 17 2011 Appendix A Key Loss Example technicolor The Problem Illegal PID remapping NSG 9000 StandAlone Manager Microsoft Internet Explorer provided by Thomson Multimedia F lel xj Qc http 192 168 100
8. vo 237 DTV HD P I 17 Cartoon Network 296 DTV SD Analog 30 2 18 CNBC 355 DTV HD P l 31 1 19 CNN 202 DTV HD P l 20 Comedy Central 249 DTV SD Analog 31 2 21 Discovery Channel 278 DTV HD P l 22 E Entertainment 236 DTV SD Analog 31 3 23 COM1000 EPG SD ESPN DTV HD P I technicolor pm m Avoidance Techniques Off Air Channel Lineup Yes Analog or non P I SD channels between each OA and P I QAM plant Analog channel channel plant map channel channel Station Satellite Air Ch Signal Type 21 1 i NEO RS L 22 3 23 3 24 3 25 3 26 3 27 3 28 3 31 3 29 1 13 A amp E 265 DTV HD P l 2 13 AMC 254 DTV SD Analog 29 2 14 Animal Planet 282 DTV HD P l 3 15 Bloomberg 353 DTV SD Analog 30 1 16 Bravo 237 DTV HD P l 4 17 Cartoon Network 296 DTV SD Analog 30 2 18 CNBC 355 DTV HD P l 31 1 19 CNN 202 DTV HD P l 6 21 Comedy Central 249 DTV SD Analog 31 2 22 Discovery Channel 278 DTV HD P l 32 1 23 ESPN 206 DTV HD P l 32 2 24 ESPN 2 209 DTV HD P l 7 technicolor 6 11 17 2011 Avoidance Techniques edgeQAMs m edgeQAM PID remapping A number of edgeQAM products have been designed specifically to work in Pro ldiom systems and are known to correctly manage Pro ldiom Key Management message PIDs including but not limited to Technicolor s QAM24 and Video Propulsion s Floodgate Check with other m
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