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Technicolor - Thomson TG787 User's Manual

1. Activate CCBS when you want to set up a call to a busy subscriber Press R 5 E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 2 3 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway Web Interface lists m Successful incoming calls m Missed incoming calls m Successful outgoing calls mi Failed outgoing calls Accessing the Telephony Statistics page Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Telephony 3 The Address Book page appears Call Statistics The Call Statistics page shows you the number of m Successful incoming calls m Missed incoming calls m Successful outgoing calls m Failed outgoing calls for each phones separately and combined E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 3 Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a small network as much as possible This means that UPnP capable devices can join and leave a network without any effort of a network administrator Supported Operating Systems Following operating systems support UPnP m Windows Vista m Windows XP If your computer is running Windows XP you first have to install the UPnP component For more information see 4 3 4 Installing UPnP on Windows XP on page 51 UPnP and the Thomson
2. THOMSON THOMSON TG787 Wireless VoIP Residential Gateway Setup and User Guide THOMSON TG787 setup and User Guide Copyright Copyright 1999 2008 Thomson All rights reserved Distribution and copying of this document use and communication of its contents is not permitted without written authorization from Thomson The content of this document is furnished for informational use only may be subject to change without notice and should not be construed as a commitment by Thomson Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document Thomson Telecom Belgium Prins Boudewijnlaan 47 B 2650 Edegem Belgium http www thomson broadband com Trademarks The following trademarks may be used in this document gt DECT is a trademark of ETSI gt Bluetooth word mark and logos are owned by the Bluetooth SIG Inc gt Ethernet is a trademark of Xerox Corporation gt Wi Fi WMM and the Wi Fi logo are registered trademarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Protected Access Wi Fi Multimedia Wi Fi Protected Setup WPA WPA2 and their respective logos are trade marks of the Wi Fi Alliance UPnP is a certification mark of the UPnP Implementers Corporation gt Microsoft MS DOS Windows Windows NT and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the Unite
3. On the CD Menu click m Re configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to your network View Documentation to view the documentation that is available for your Thomson Gateway This list will be automatically updated if you are connected to the Internet Visit Thomson Broadband to visit the online support sections on www thomson broadband com P4 Actual available items may depend on the Setup CD delivered with your Thomson Gateway E DOC CTC 20080118 0051 v2 0 1 Installation 1 3 2 Manual Installation Procedure Proceed as follows 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows 1 Connect your computer to the Thomson Gateway as described in 3 1 Adding a Computer to your Network on page 20 2 Connect the Thomson Gateway to the DSL line W Connect the power supply 4 Turn on the Thomson Gateway Configure the Thomson Gateway 1 Open your web browser 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway momson Welcome Congratulations on purchasing this Thomson Gateway residential gateway You are currently not connected to the Internet click on the task below to continue Set up my Thomson Gateway http www google com igq hl en If this window does not appear browse to http dsldevice lan or to the IP address of your Thomson Gateway by defaul
4. Web site filtering allows you to restrict access to specific web sites Strategies There are two strategies you can follow m Allow access to all web sites and manually specify which web sites may not be accessed or m Deny access to all web site and manually specify a number of web sites that may be accessed Procedure Proceed as follows 1 Enable Web site filtering and specify a default action 2 Configure the exceptions Enable Web site filtering and specify a default action Proceed as follows Browse to the Thomson Gateway Web Interface On the Toolbox menu click Web Site Filtering On the Navigation Bar click Configure Select the Use Address Based Filter check box In the Action for Unknown Sites select the action you want to use by default ong A UNa Click Apply Configure the exceptions You can now m Denying access to a specific Web site m Allowing access to a specific Web site m Redirecting a Web site a Redirecting all Web sites E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 2 1 Denying access to a specific Web site Use cases Use this feature if Allow is selected under Action for Unknown Sites and you want to make an exception for a specific site Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule For example you are allowing provider com but you want to block access to mail provider com Procedure
5. Waiting incoming call while active call indication Waitingoncall call waiting active for only one call Checking which services that you can use To check which services you can use 1 Browse to the Thomson Gateway Web Interface On the Tools menu click Content Sharing In the Navigation Bar click Configure In the Pick a task list click View Telephony Services of O N Under Telephony Services you can see the services that are supported by your provider Activating services You can activate deactivate supplementary services in two ways m Via activation deactivation codes also referred to as service code commands m Via the Telephony Configure page The activation deactivation codes for a specific supplementary service is displayed in the overview For example to activate Call Hold dial 94 to deactivate the service dial 94 E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Activating services on the web pages To activate deactivate supplementary services via the web page Browse to the Thomson Gateway Web Interface On the Tools menu click Content Sharing In the Navigation Bar click Configure In the Pick a task list click View Telephony Services In the Navigation Bar click Configure To activate deactivate supplementary services select clear the check box of the supplementary service VN OO 0 B WN Click Apply Call Forwarding Call Forwarding informs you
6. Behaviour aanne ennen enenne nen nenneeen 12 2 2 Thomson Gateway Web Interface aannneeennneneenennenenenneer 14 2 3 Backing Up Restoring your Configuration 00ccsseeeeseneeeeneeeeeeneeeeneeneees 17 3 Adding New Devices to your Network 19 3 1 Adding a Computer to your Network eenen eneen nennen 20 3 1 1 Connecting a computer USING VVIFCIESS aaaranrmerenenetenenm diemen deabreostnerratiersnertedaernarandedetet 21 3 1 2 Connecting a computer USING EINSFNOE smerende nerede dn deet neneestae vennen neh 22 3 2 Adding a Phone to your Network oane ennen ennen en ennnnnennennnneer 23 3 2 1 Connecting Phones to the Thomson Gateway snunnnennennenn eneen ennenn ennen ennen ennen enenen vanen ennn 24 322 Configuring your Thomson Gateway ssssesaneernrsersmerssneekvantendemerrsvinsnenenernsetdoerke nde eed ennen mma neee 25 320 MEID NOSIS ssrninersenentenrnteldtennmstnasnitstehntnientenhietennitebaniennntsitsonteinideiedestedeieitn 27 4 Getting the Most Out of Your Thomson Gateway 29 4 1 Sharing Content on your Network nonnen menemen ne nennnenennenenn 30 4 1 1 Setting Up the File Server nsensn scannen nennen senrensenannnensenneanensennenssensnsnensnssenenssanansnenensennnenseneen 32 412 Managing your Shared Content me eene EK ETEA a 35 4 1 3 Using UPnP AV to Share Content with Media Devices cccccsscce
7. Configuration Under Backup current configuration click Backup Configuration Now The Thomson Gateway prompts you to save your file ong A UNa Save your file to a location of your choice Restoring your configuration Proceed as follows Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Save or Restore Configuration Under Restore saved configuration click Browse Open your backup file ond FAN The Thomson Gateway restores your configuration E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter Topic Page Adding a Computer to your Network Adding a Phone to your Network E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 1 Adding a Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation use the same procedure on the computer that you want to add At a specific point in the installation the Setup wizard will inform you that the Thomson Gateway has already been configured Setup Wizard Configuration of Thomson Gateway THOMSON Your Thomson Gateway has been configured before If you want to reconfigure your Thomson Gateway choose Yes otherwise No Yes Any existing Thomson Gateway configuration w
8. E DOC CTC 20080118 0051 v2 0 1 Installation 1 3 1 Guided Installation Connecting devices wait Do not plug in any cables or connect any devices until you are prompted to do so by the wizard In case of problems If you encounter problems during this installation please refer to 7 1 Setup wizard Troubleshooting on page 74 Starting the wizard To start the wizard 1 Insert the Setup CD into your computer s CD or DVD ROM drive 2 If your computer runs gt Microsoft Windows The CD should autostart gt Mac OS X Double click Menu in the window with the content of the CD 3 Select the language of your choice and click OK 4 The Setup wizard will now guide you through the installation 5 Atthe end of the installation following screen appears Setup Wizard Completing the Thomson Home Install Wizard You have successfully configured your Thomson Gateway and network Click finish to quit the wizard E Go to the Thomson Gateway Web Interface Finish 6 Select the Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway Web Interface after closing the wizard On the Thomson Gateway Web Interface you can further configure your Thomson Gateway 7 Click Finish 3 The CD menu appears E DOC CTC 20080118 0051 v2 0 1 Installation CD menu CD Menu ono Thomson Gateways THOMSON Bi Re configure my Thomson Gateway Bj Visit Thomson Broadband
9. Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Web Site Filtering Select the Use Address Based Filter check box Type the URL of the Web site you want to block for example mail provider com in the Web Site box In the Action list click of WO N gt Block if you want to block this Web site gt Redirect if you want to redirect to another page Type the address of the redirect page in the Redirect box 6 Click Add E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 2 2 Allowing access to a specific Web site Use cases Use this feature if Block is selected under Action for Unknown Sites and you want to make an exception for a specific site Allow is selected under Action for Unknown Sites and you want to make an exception on a block redirect rule For example you are blocking bank com but you want to allow access to netbanking bank com Procedure Proceed as follows 1 Type the URL of the Web site you want to allow for example netbanking bank com in the Web Site box 2 Click Allow in the Action list 3 Click Add E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 2 3 Redirecting a Web site Procedure Proceed as follows 1 Type the URL of the Web site you want to redirect for example cracks am in the Web Site box 2 Click Redirect in the Action list 3 Type the URL of the Web site you want to redirect to for exa
10. Windows gt Mac continue with How to access the shared content on Mac E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway How to access the shared content on Windows Proceed as follows 1 Open Windows Explorer 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box in our example Thomson P4 If you did not provide a server name type 192 168 1 253 3 All storage devices that are attached to your Thomson Gateway are listed as folders S i gt co m By Organize v a Views oes Network and Sharing Center net Name Type Comments E Documents J Da IE Pictures s s B Music dy Recently Changed BB Searches U Public Folders If the storage device has multiple partitions an index number will be added at the end for example Disk _a1 and Disk_a2 If the partition is a managed partition the Media and Shared folders will be displayed instead Go Network Thomson gt v 4 Search gt ee By Organize v a Views m Network and Sharing Center Favorite Links Name Type Comments E Documents Media J Shared IE Pictures s IB Music Pow 4 Recently Changed cA Printers B Searches i Public Folders For more information on managed partitions see 4 1 2 Managing your Shared Content on page 35 4 Ifyou plan to frequently use this folder it might be us
11. a local networking device E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer For more information on UPnP see 4 3 Universal Plug and Play on page 46 Assign a game or application to a local networking device If you assign a game or application to a local networking device you will basically tell the Thomson Gateway that if it receives requests for a specific game or application it has to forward these messages to a specific computer Proceed as follows to do so 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game amp Application Sharing 3 Inthe Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web If the service is not available in the list click Create a new game or application in the Pick a task list For more information click Help on the Thomson Gateway Web Interface 5 Inthe Device list select the computer to which you want to assign the service Your computer will be listed with it s computer name 6 All incoming request for the selected service will now be directed to the sel
12. retrieve the call on hold when there is R 1 no active call B A presses on hold R1 active a od To terminate an active call and enables a call set up the dial tone is generated B C je a x A presses active 7 on hold R9 7 on hold A T dial tone m Activate Waiting when you want to Action Press Illustration To terminate an active call and switch to an R 1 5 C c incoming call e he active incoming R1 active hmm A To reject an incoming call r B A presses active incoming RO active mmm A B C C 9 A presses active R2 active mmm A C amp B hg A presses N active incoming R2 on hold 4 active nn A A To switch between an active call and a call on hold To switch between an active call and an incoming call m Activate 3 PTY when you want to Action Press Illustration To establish a conference call or 3 party R 3 connection B C B C A presses on hold active R3 active active a A During 3 pty put B and C on hold R 2 B C B G A presses he active active R2 on hold z on hold 3 A A E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Action Press Illustration During 3 pty retrieve B and C R 3 B C B C a A presses on hold z on hold R3 active active 3 A A Activate Transfer when you want to Press Illustration Transfer a call B active C B C A presses on hold active R4 A A
13. software releases visit us at http www thomson broadband com E DOC CTC 20080118 0051 v2 0 About this Setup and User Guide E DOC CTC 20080118 0051 v2 0 1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer s to the Internet E DOC CTC 20080118 0051 v2 0 1 Installation 1 1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line If both conventional telephone and DSL service are simultaneously available from the same copper pair you will need a central splitter or distributed filters for decoupling DSL and telephone signals Public telephone lines carry voltages that can cause electric shock Only try to set up splitter Ta filters that have been designed to be installed by unqualified personnel For further assistance contact your Internet Service Provider Computer requirements m To connect a computer via Ethernet make sure the computer is equipped with an Ethernet Network Interface Card NIC m For wireless networking you will need a WiFi certified wireless client adapter for each computer you want to connect wirelessly Internet connection details You may need the following connection details from your Internet Service Provider ISP m Your ISP s method for connecting
14. soseen R 59 Configuring WPA PSK Encryption s sssssssnssssnnnnernnenrnrsnnrrnnnernnnrnnnrrnnnrnnnnnrnnnrnnnrrnnnnnnnnnnnnnnnnnnn nnmnnn nenna 60 Access Control cebenc i REA aniei 61 Disabling SSID Broadcast eneen eenen en ennenennnnennennnnennnnnen 64 Internet Security aaan one neeneeenenennnnsansnnsnnsnnenansnenns 65 RVC WV R E E A E A A A E 66 Wep site Fiering scsaceseseenwtasscecersansnscscennsuernansecssmaumissausesascebabenscnansaaducesaantuaends 67 Denying access to a specific Web site una senennernennnen ennen ennen ennnensennennennsnn ennen sennnerenens 68 Allowing access to a specific Web site nun ennenneneennenvennenr ennen ennen vennen vennen sennnnen ennen enn 69 BCU OCI MNO 2 VON 55 Ue osiaenasepaseinsnenc Sepesae new eatoenano vance ak ea nee tic aac e sand tememomads sees a samduesee unacsuusn i sendusseeonte 70 Redirecting all Web sites nnnunvern eenn nnenenenrnnenrenenvenenrenenvenanvennnvenenvennnvenenvenenvenenvenensenenven 71 TFOUDIESNOOUNG anneer esn tenen dede 73 Setup wizard Troubleshooting 0000000000000500552222222 222 22 74 General Thomson Gateway Troubleshooting 200c 00ecsseeeseneeeseneessnneenenees 75 Wired Connection Troubleshooting ness nannrnennenennnenennnenn ensen ennensennenrenenen ennen ennen vennennenn 76 Wireless Connection Troubleshooting oan enennnenennnen eenen vennen ennen ennen vennen vennen eennnnnennneenenn 77 Voice o
15. to the Internet for example PPPoE m The VPI VCI for example 8 35 m Your user name and password to connect to the Internet for PPP connections Hi Your IP settings in case of static configurations ef Optionally your ISP may indicate the Service Profile to use during Setup You may have received this information when you subscribed to DSL at your Internet Service Provider ISP You will be prompted for this information at a given step in the installation procedure Voice over IP VoIP connection details If you want to be able to make phone calls over the Internet you will need following details for your VoIP connection m A user account at your VoIP Service Provider m The server settings of your VoIP Service ef These settings may be provided by your Internet Service Provider E DOC CTC 20080118 0051 v2 0 1 2 1 Installation Placing your Thomson Gateway Possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface 1 2 3 4 5 Take the wall mount leaflet out of the box Stick the wall mount leaflet on the place where your want to mount your Thomson Gateway Drill two holes through the marked positions Fasten two screws in the wall holes The screws should protrude five millimetres from the surface of the wall Attach your Thomson Gateway on the wall using the two moun
16. v2 0 5 Wireless Security 5 Wireless Security Methods The Thomson Gateway offers you following tools to protect your wireless network from intruders m Encryption m Access Control Disabling SSID Broadcast As you will find out in the following sections not all of these security measures are hard to crack But all together it may discourage some hackers to break into you network E DOC CTC 20080118 0051 v2 0 9 Wireless Security 9 1 Encryption Introduction By using encryption communication between the wireless clients and your Thomson Gateway is protected by a passphrase Only clients which use the correct network name SSID and passphrase can connect to your network Encryption methods During the years a number of encryption types have been developed The list below gives you an overview of the supported encryption types ordered by security level you will find the highest level of security at the top of the list m WPA PSK Encryption The wireless data is being encrypted with a user defined key Wireless clients must be configured with this key before they can connect to the Thomson Gateway WEP Encryption The first encryption type used for wireless connections Like WPA PSK it uses a user defined key but WEP has been proven to have some security issues We strongly recommend you to use WPA PSK instead Configuring the wireless encryption Proceed as follows 1 2 3 Cl Open the Thomso
17. 1 2 de 3 4 m 42 DSL PSTN Phone Phone Ethernet ke ON OFF 3 Release the Reset button 4 The Thomson Gateway restarts 1 Your system administrator may have disabled the physical reset button of the Thomson Gateway In this case a hardware reset to defaults is not possible E DOC CTC 20080118 0051 v2 0 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www thomson broadband com Thomson 2008 All rights reserved E DOC CTC 20080118 0051 v2 0 THOMSON Images amp beyond De
18. 2 0 7 Troubleshooting 14 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install it may be useful to perform a reset to factory defaults Warning A reset to factory default settings deletes all configuration changes you made Therefore after the reset a reconfiguration of your Thomson Gateway will be needed Also your WLAN clients will have to be re associated as described in 3 1 1 Connecting a computer using Wireless on page 21 Methods You can choose between Software Reset m Hardware Reset Software Reset Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Reset my Thomson Gateway to default settings The Thomson Gateway restores the initial configuration and restarts of ON The Thomson Gateway returns to the Thomson Gateway home page unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway being 192 168 1 254 E DOC CTC 20080118 0051 v2 0 Troubleshooting Hardware Reset Proceed as follows 1 Make sure the Thomson Gateway is turned on 2 Usea pen or an unfolded paperclip to push the recessed Reset button on the back panel Push it until the Power LED lights red this will take about 7 seconds 5 20 3 10 1 4 z i
19. 3 Universal Plug and Play on page 46 E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics Components THOMSON TG787 en nl Thomson Gateway A Your DSL connection is down Verify that your Thomson Gateway is correctly connected to your phone ee there 4 line If the problem persists check your documentation n DSL Connection DSL Connection n Internet Services e View more Toolbox Link Status A e View more Link Status Disconnected Type PPPoE Last Error Message Pick a task aa Check connectivity to the Internet Label Description peter o C ZZ Menu The menu is located on the left side of the page and consists of the following menu items m Thomson Gateway Provides basic information on the Thomson Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to assign games or applications to a device and secure your Internet connection m Home Network Allows you to manage your local network Language Bar The language bar is located in the top banner and allows you to change the language of the Thomson Gateway Web interface The language bar will only be shown if more than one language is available E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to m View the current user name Click this name to change y
20. Gateway With UPnP you can m Access the Thomson Gateway Web Interface without having to open the Thomson Gateway Web Interface For more information see Accessing Your Thomson Gateway with UPnP m Connect disconnect without having to open the Thomson Gateway Web Interface For more information see Managing your Internet connection with UPnP m Automatic port configuration for UPnP enabled games and applications You do not have to create port to run services on a computer If the application is UPnP enabled UPnP will create these entries automatically For more information see Assigning a service HTTP FTP to a computer E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 3 1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista 1 On the Windows Start menu click Network 2 The Network window appears onx oe oSsSsssaaan9 gt 9S 9M9M9 m0m0m93 0 0 0 Organize v G Views v oe Network and Sharing Center 2 g m mh g File sharing is turned off Some network computers and devices might not be visible X a Name Category Workgroup Network lo IE Documents IE Pictures E Music B Recently Changed A WINVISTAHP Searches wa Thomson TG787 0732AH00J Folders 3 Right click your Thomson Gateway displayed as THOMSON TGXXX and click View device web page 4 The Thomson Gateway Web Interface appears Windows XP I
21. Panel 2 The Control Panel window appears Click Network and Internet Connections gt Internet Connections 3 The Network Connections window appears s Network Connections DEAR Fie Edit View Favorites Tools Advanced Help Q Ed Wi P Search Folders 731 5 e Network Connections Internet Gateway Network Tasks y Internet Connection See Also A a oo J Network Troubleshooter LAN or High Speed Internet y Other Places oa Local Area Connection Connected LL A Broadcom Netxtreme 57xx Gig Details y 4 Ifyou right click the Internet Connection icon you can connect disconnect your connection to the Internet E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect disconnect you can enable Extended Security For more information see 4 3 3 Configuring UPnP on the Thomson Gateway on page 50 E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 3 3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can m Enable Disable UPnP m Extended Security Enable Disable UPnP Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game amp Application Sharing 3 Under Universal Plug and Play gt Select the Use UPnP check box to enable UPnP gt Clear the Use UPnP check box to disable UPnP Cli
22. Wireless Access Point page appears In the Navigation Bar click Configure Under Security clear the Broadcast Network Name check box E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you various options to secure your network Topic Page Besse Web site Filtering E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 1 Firewall Changing the security level Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Firewall The Firewall page appears In the upper right corner click Configure A list with security settings with a brief description is displayed of WO N Select the security level of your choice and click Apply Creating a new security level If you do not find a security level up to your need you are able to create a new security level a This feature is intended for advanced users only Proceed as follows In the Toolbox menu click Firewall In the upper right corner click Configure In the Pick a task list click Create a new Security Level In the Name box type a name for the new security level In the Clone from existing Security Levels list click the security level you want to start from Click Apply VN OO 0 2B WN You can now make the necessary changes to the security level E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 2 Web site Filtering Introduction
23. about the call forwarding parameters m CFNR timer or Call Forwarding on No Reply timer is the time expressed in seconds after which an incoming call is forwarded when not answered m CFNR destination or Call Forwarding on No Reply destination is the telephone number to which a call is forwarded to when the CFNR timer expires m CFU destination or Call Forwarding Unconditional is the telephone number to which an incoming call is always forwarded to CFBS destination or Call Forwarding on Busy Subscriber is the telephone number to which an incoming call is forwarded to when your telephone is busy Using switching order commands In order to use switching order commands R or hook flash followed by a digit certain supplementary services have to be activated The following list gives an overview of the supplementary services that have to be activated in order to use switching order commands SOC Activate Hold when you want to Action Press Illustration To put an active call on hold and enable a R 2 call set up the dial tone is generated B C B A presses active R2 on hold dial tone A To terminate the call on hold x R R A presses e active z on hold RO active mmm To terminate an active call and switch to the call on hold Ag A presses active z on hold R1 active j A A E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Action Press Illustration To
24. al is low try repositioning the Thomson Gateway or directing the Thomson Gateway s antenna s for optimal performance Make sure that the wireless client adapter is enabled message like radio on Poor Wireless Connectivity or Range Try the following Change the wireless channel Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain Check the location of the Thomson Gateway in the building Check the signal strength indicated by the wireless client manager If the signal is low try to place the Thomson Gateway or to direct the Thomson Gateway s antenna s for optimal performance Change the wireless channel Proceed as follows 1 2 3 NN 0 A E DOC CTC 20080118 0051 v2 0 Browse to the Thomson Gateway Web Interface On the left menu click Home Network Under Wireless click your access point tpa Wireless L WLAN Thomson83C7C7 54Mbps Your access point will be listed in the following format WLAN lt Network Name gt lt Actual Speed gt For example WLAN Thomson83C7C7 54Mbps The Wireless Access Point page appears In the Navigation Bar click Configure Under Configuration select the channel of your choice in the Channel Selection list Click Apply 7 Troubleshooting 1 3 Voice over IP Troubleshooting Introduction If you cannot establish a phone call via your T
25. ble to access following folders Media Shared All other folders will be hidden from the user If you connected more than one USB storage device those device will be hidden If these folders are not on your USB storage device The Thomson Gateway will create them automatically Procedure Proceed as follows 1 2 3 4 5 Result Browse to the Thomson Gateway Web Interface On the Tools menu click Content Sharing In the Navigation Bar click Configure Under List of connected disks click the radio button next to the partition you want to configure as Managed Partition Click Apply The Thomson Gateway creates following folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders gt Movies gt Music gt Pictures Shared Use this folder to share your data with other users Optionally users can also access this folder using FTP For more information see 4 1 4 Accessing your Shared Content by FTP on page 37 If the above folders are already exist the existing folders are used E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 1 3 Using UPnP AV to Share Content with Media Devices Introduction If you want to share your media files with media devices like IP Set Top Boxes you have to configure the Thomson UPnP AV Server Thomson UPnP AV Server The Thomson UPnP AV Serve
26. cesseeceseeeeeeeeeeceeaseeseaeeeeseseessaeees 36 4 1 4 Accessing your Shared Content by FTP anne nenenenene nennen ennnenennnenennnenennnen vennen sennenvennenvennenn 37 4 2 Telephony Features innsmenruumnnsssnennasensnigendsews en vend amended uses ude sum nennen den dn 39 12 POSS DOOK ce rat sac E heee benne neden eene benson cutee toseus sats 40 A2 TOEP SENICE Sandee be mente manden eenen ne anne 41 4 2 3 Viewing Telephony Statistics saas tetteren nitens 45 E DOC CTC 20080118 0051 v2 0 Contents 4 3 4 3 1 4 3 2 4 3 3 4 3 4 4 4 4 5 5 1 5 1 1 5 1 2 5 2 5 3 6 1 6 2 6 2 1 6 2 2 6 2 3 6 2 4 7 1 7 2 7 2 1 7 2 2 7 3 7 4 Universal Plug and Play annen enennnnnennnennnnennennnnnnnnnnreennnnnnneenn 46 Accessing Your Thomson Gateway with UPnP nan enenenenanenenaneen snaren ennen eenen ennen ennn 47 Managing your Internet connection with UPnP un suuneen ennen ener nenen ennen ners enene renee venne nnen 48 Configuring UPnP on the Thomson Gateway uns snenunenennnensennennennenn ennen eneen senen vennenvennenn 50 MSA EAP On VWINOOWS AP sunsa O 51 Assigning a service HTTP FTP to a computer oane ee eenen 53 Dvnamie DNS ninmnserenderennanterennkunntnartensbrinamnsnnktnnserkensnsne kenne erkennnineitenden kenden 55 Wireless Security aanne on enennenenennsnnrsnarnerrensnnsnersnenens 57 ile donde a caran erste ne E cenewavensaten ers cauaneuenencuusnesanersneienesesecuane 58 COMMUTING WEP EAP ON
27. ck Apply A Extended Security If Extended Security is enable only limited UPnP operation between the host and the Thomson Gateway is allowed A local host is not allowed to connect disconnect the Thomson Gateway Internet connection You can then only connect disconnect the Internet connection on the Thomson Gateway Web Interface Enabling Extended Security Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Game amp Application Sharing 3 Under Universal Plug and Play select Use Extended Security 4 Click Apply E DOC CTC 20080118 0051 v2 0 4 3 4 4 Getting the Most Out of Your Thomson Gateway Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP it is recommended to add the UPnP component to your system Proceed as follows 1 2 5 E DOC CTC 20080118 0051 v2 0 In the Start menu click Settings gt Control Panel The Control Panel window appears Click Add or Remove Programs The Add or Remove Programs window appears Click Add Remove Windows Components The Windows Components Wizard appears Windows Components Wizard ard Windows Components eee ir You can add or remove components of Windows XP ie To add or remove a component click the checkbox 4 shaded box means that only part of the component will be installed To see what s included in a component click Details Components V WE MSN Explorer Netw
28. ck Run 3 Inthe Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive m Mac OS X 1 On your desktop double click the CD icon 2 Double click Menu Your Thomson Gateway has not been found If you see this error during setup check whether m The Thomson Gateway is turned on and fully initialized Your computer has a valid IP address that is any address but 0 0 0 0 No dedicated firewall device or router is placed between your computer and the Thomson Gateway No personal network security software for example firewall software is running on your computer Your computer is correctly connected to the Thomson Gateway E DOC CTC 20080118 0051 v2 0 7 Troubleshooting 7 2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up make sure that m The Thomson Gateway is plugged into a power socket outlet m You are using the correct power supply for your Thomson Gateway device P The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway Only use the power adaptor supplied with your Thomson Gateway The Thomson Gateway is turned on via the push button or rocker switch on the back panel Thomson Gateway unreachable If your Thomson Gateway cannot be reached due to misconfiguration you might consider a hardware reset to factory defaults a
29. ck Telephony In the Navigation Bar click Configure Select Service Enabled ao fF O N Click Apply Assign Phone Numbers To configure your Internet SIP telephone numbers 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Telephony 3 In the Navigation Bar click Configure Assign phone numbers to the ports If you want to use the same number for all ports select Port All P4 The phone numbers are provided by your provider 4 Click Apply Configure the Telephony Service Proceed as follows to configure the telephony service 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Telephony 3 Inthe Navigation Bar click Expert configure E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 4 Enter the IP address and the port number of the registrar and the proxy as provided by your ISP 5 Click Apply Verifying Telephone Connectivity Proceed as follows to verify the voice connection 1 Make sure the Thomson Gateway is turned on and ready for service Check whether your phone is properly attached to the Thomson Gateway Make sure the Internet telephony service is enabled and configured The Voice LED must be solid green ao A OQ N Pick up your phone wait for the dialling tone and dial the number If you dial a after the phone number the phone number will be called instantly The phone s attached to the Thomson Gateway can recei
30. d States and or other countries V gt Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries gt UNIX is a registered trademark of UNIX System Laboratories Incorporated gt Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incor porated registered in the United States and or other countries Other brands and product names may be trademarks or registered trademarks of their respective holders Document Information Status v2 0 June 2008 Reference E DOC CTC 20080118 0051 Short Title Setup and User Guide TG787 R8 1 en Contents About this Setup and User Guide 1 1 Installation nennvanen nennen nnn nnnene nennen nensnnnenvnnennennns 3 l t Preliminary Stens sstarnsmnmnatsnnmieniermnhnenn ien see 4 1 2 Placing your Thomson Gateway 000000000000200222212222 22 22 5 1 3 Installing your Thomson Gateway eveneens enennneennnnnnennnenennnennn 6 1 3 1 Guided Stall Atl O Mrcpoctcncctssedspancesneqtnssteacsacnetenccesuaersocaettenabocetunesecdcnestcadsestsauseast natenedariesdeacanssaateec scence 7 t32 Manual INSTA OM ere ccsectescescecesddentstentacachitenstehentacaatecnnnecsdcaentaceneceannecntteshaaiieidusadaeatnseshaeaieidasedaeatntosesbede 9 2 Thomson Gateway Basics us onononennennennnnnrnn ennn 11 2 1 Thomson Gateway LED
31. e Thomson Using the Address book The contact details of a contact in your Address book allow you to directly make a call or send a message from out the Thomson Gateway web interface Per contact you can click if available Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s VoIP telephone number E mail for sending an E mail message to the contact with your e mail client E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 2 2 Telephony services Introduction Telephony services or supplementary services add extra functionality to your phone Which supplementary services that are available is determined by your service provider To following list gives an overview of the services that may be available 3pty three party call Callreturn to call back the last missed call Ccbs call completion on busy subscriber automatic callback Cfbs call forwarding on busy Cfnr call forwarding on no reply Cfu call forwarding unconditional Clip calling line identification presentation Clir calling line identification restriction Clironcall clir for only one call ForcedFXO switch to FXO PSTN Hold put an active call on hold Mwi message waiting indication Transfer call transfer between local ports
32. e to the Thomson Gateway Web Interface on a computer that is already connected to your network 2 On the Home Network menu click Wireless 3 Inthe upper right corner click Details 4 The wireless Access Point page appears Under gt Configuration you can find the network name SSID gt Security you can find the encryption If none of your computers is connected to your network connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are Another option is to reset your Thomson Gateway and reconfigure it all over again For more information see 7 4 Reset to Factory Defaults on page 79 Procedure Proceed as follows 1 Configure your computer with the same wireless settings as your Thomson Gateway For more information consult the help of your wireless client 2 If you enabled the access control list on the Thomson Gateway you have to register your computer before you can connect to the network Access control is disabled by default For more information see 5 2 Access Control on page 61 E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 1 2 Connecting a computer using Ethernet Requirements Your computer must have a free Ethernet port m Your computer must be configured to obtain an IP address automatically This is the default setting Procedure Proceed as follows 1 Connect one end of the yellow Ethernet cable to o
33. ected device The Thomson Gateway will also configure the Thomson Gateway firewall to allow this service E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 5 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name for example john dyndns org to a broadband connection even if it is using a dynamic IP address As soon as the device gets a new IP address the dynamic DNS server updates its entry to the new IP address What you need Before we can configure Dynamic DNS you first have to create an account at one of the following Dynamic DNS service providers EB www dyndns org EB www no ip com BE www dtdns com Procedure Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click Dynamic DNS On the Navigation Bar click Configure Select the Enabled check box of WO N If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list Type the user name and password of your Dynamic DNS service account in the corresponding fields N In the Service list click the name of your Dynamic DNS service provider 3 In the Host box type the host name that you got from the Dynamic DNS service provider for example mywebpage dyndns org 9 Click Apply E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway E DOC CTC 20080118 0051
34. edia Devices on page 36 E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 1 1 Setting Up the File Server Introduction If you want to allow users to change the content on your USB storage device you have to enable the Network File Server on your Thomson Gateway This way all users connected to your Thomson Gateway will be able to access your USB storage device and make changes to it Procedure To enable the Network File Server 1 Browse to the Thomson Gateway Web Interface 2 On the Tools menu click Content Sharing 3 Inthe Navigation Bar click Configure 4 Under Network File Server Windows Networking click Server Enabled It is also recommended to complete in following fields gt Server Name You will use this name to access the Thomson Gateway If you leave this field empty you can only access your USB storage device by entering the IP address by default 192 168 1 253 gt Server Description Here you can add a short description for what kind of data is stored on the USB storage device gt Workgroup Enter the same workgroup as your computer s 5 Click Apply 6 All users connected to the Thomson Gateway can now connect to your SUB storage device If you want to limit the number of folders users can access continue with 4 1 2 Managing your Shared Content on page 35 7 If your computer runs gt Microsoft Windows continue with How to access the shared content on
35. eful to map this folder as a network drive For more information see your operating system s help E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway How to access the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears 3 In the Server Address box type smb lt server name gt where lt server name gt is the Server Name you assigned to your USB storage device So in our example we will type smb Thomson eon Connect To Server Server Address smb Thomson O Favorite Servers Remove Browse C Connect 4 The SMB Mount window appears SMB Mount 4 Select a share Disk_b1 HA Cancel Authenticate Co Select the shared folder you want to mount and click OK 5 The SMB CIFS Filesystem Authentication window appears You do not need to authenticate click OK 6 Your USB storage device is now mounted and is displayed on your desktop E DOC CTC 20080118 0051 v2 0 4 1 2 4 Getting the Most Out of Your Thomson Gateway Managing your Shared Content Introduction To prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent the Thomson Gateway allows you to configure your USB storage device as Managed Partition Managed Partition If you select your drive or partition as managed partition users will only be a
36. ess client software to initiate the association 4 Depending on your wireless client adapter a wireless icon may become green or a message similar to the following may appear Successfully joined Wireless network Thomson123456 5 After one minute the Thomson Gateway locks the Access Control List again P4 The registration procedure can be repeated as often as needed E DOC CTC 20080118 0051 v2 0 5 Wireless Security 5 3 Disabling SSID Broadcast What does this mean Access points broadcast their Network Name SSID to announce themselves to the wireless stations and other access points Wireless clients will make a list of these access points and show them to the user The user can then select his wireless client and try to connect to this access point By disabling the SSID broadcasting your access point will no longer be available in those lists Users will have to enter the Network Name manually if they want to connect to your wireless network Security This was the first method to secure a WLAN because you have to know the Network Name in order to access the wireless network With the correct tools hackers can still find out which SSID you are using But you can see it as a first step in discouraging them to try and break in to your wireless network Procedure To disable SSID broadcast proceed as follows 1 of WO N Open the Thomson Gateway Web Interface Under Home Network click Wireless The
37. f you computer runs Windows XP 1 Goto My Network Places 2 The My Network Places window appears gt My Network Places SEE File Edit View Favorites Tools Help Back ed t P Search Key Folders si address Q my Network Places Local Network bd Network Tasks M Other Places y a Thomson TG787 07324H00J Details y 3 Double click your Thomson Gateway displayed as THOMSON TGXXX 4 The Thomson Gateway Web Interface appears E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 3 2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista 1 Onthe Windows Start menu click Network 2 The Network window appears e9 OE CE e Sea co By Organize v a Views v m Network and Sharing Center gt File sharing is turned off Some network computers and devices might not be visible X Name Category Workgroup Network lo Favorite Links E Documents Ennn E a gt Thomson TG787 0732AH00J J Pictures E Music A Recently Changed Ae WINVISTAHP WB Searches 3 Right click your Thomson Gateway displayed as THOMSON TGXXX 4 Ifyou are currently gt Connected to the Internet click Disable to disconnect from the Internet gt Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings gt Control
38. figuration offered by your Internet Service Provider ISP some features may not be available on your Thomson Gateway For more information contact your ISP E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 1 Sharing Content on your Network Introduction The Thomson Gateway allows you to store your data on a centralised place in the network This way you can share your files with everyone that is connected to your network What do I need A FAT32 formatted USB storage device To format your device for FAT32 consult the help of your operating system Make sure to make a copy of your data before you doing this Formatting your device will erase all data Procedure Proceed as follows 1 Connect your USB storage device to the Thomson Gateway 2 Configure Content Sharing on the Thomson Gateway Connect your USB storage device to the Thomson Gateway Plug your USB memory stick or external hard disk in one of the USB master port s of your Thomson Gateway Jp fou Sp CD x E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson Gateway If you want to m Simply share your data and media with other users on the network proceed with 4 1 1 Setting Up the File Server on page 32 m Share your media with media devices like an IP Set Top Box proceed with 4 1 3 Using UPnP AV to Share Content with M
39. he IGD Discovery and Control client to your system Proceed as follows 1 On the Windows taskbar click Start 2 Select Settings gt Control Panel gt Add or Remove Programs 3 In the Add or Remove Programs window click Add Remove Windows Components 4 The Windows Components Wizard appears Windows Components Wizard Windows Components You can add or remove components of Windows XP To add or remove a component click the checkbox 4 shaded box means that only part of the component will be installed To see what s included in a component click Details Components M W MSN Explorer Networking Services C 32 Other Network File and Print Services 0 0 MB V E Update Root Certificates DOMB v Description Contains a variety of specialized network related services and protocols Total disk space required 0 0 MB Space available on disk 2386 9 MB Select Networking Services in the Components list and click Details 5 The Networking Services window appears Networking Services To add or remove a component click the check box A shaded box means that only part of the component will be installed To see what s included in a component click Details Subcomponents of Networking Services 7 7 A Peerto Peer 0 0 MB RIP Listener 0 0 MB C Sl Simple TCP IP Services 0 0 MB A UPnP User Interface 0 2 MB Description Allows you to find and control Intemet c
40. homson Gateway try the suggestions below Calling over VoIP If you have problems calling via VoIP check whether m Your telephone is correctly connected to the Thomson Gateway m Your telephone is working on the PSTN network gt Connect your phone directly to PSTN not via the Thomson Gateway gt Try to make a phone call m Your phone number user name and password is configured correctly m The registrar s and proxy server s IP address and port number are configured correctly m The Power Broadband DSL and Voice LEDs are on As soon as the Voice LED turns on you will hear a click indicating the switch from PSTN to VoIP Calling over PSTN If you have problems calling via the regular phone line check whether m Your telephone is correctly connected to the Thomson Gateway et If the Thomson Gateway is turned off phone calls are always routed over PSTN m Your telephone is working on the PSTN network gt Connect your phone directly to PSTN gt Try to make a phone call m The Forced FXO service is activated or whether your service provider requested you to dial an extra prefix for making calls via PSTN If VoIP is enabled VoIP Ready LED is on and when making a forced FXO call you will hear i a click indicating the switch from VolP to PSTN Problems with Supplementary Services If you have a problem with a supplementary telephony service check whether the service is activated E DOC CTC 20080118 0051 v
41. ill be removed and a new configuration will be applied on your Thomson Gateway The existing Thomson Gateway configuration will NOT be changed Click Next to continue lt lt lt Back Next gt gt gt Cancel Select No and click Next to continue Manual Installation You can also manually add a new computer to your local network m Connecting a computer using Wireless m Connecting a computer using Ethernet E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 1 1 Connecting a computer using Wireless Before you start Before you can connect a computer to your wireless network you need to know which Network Name SSID and encryption your Thomson Gateway is using Where can I find the SSID If you did not change the SSID manually your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway Where can find the encryption You have not yet configured your Thomson Gateway In this case no encryption is used You have already configured your Thomson Gateway using the Guided Installation If you choose to use the wireless settings proposed by the Setup wizard you can find the encryption keys on the label on the bottom of your Thomson Gateway Forgot your wireless settings If you have changed the wireless settings manually and you can t remember your settings try one of the following If one of your computers is already connected to your network 1 Brows
42. ireless Security New stations are not allowed Access Control is enabled You can only add your wireless devices to the access control list using the Search for wireless devices task on the Thomson Gateway Web Interface Search for wireless devices task To add new wireless devices to the access control list 1 Browse to the Thomson Gateway Web Interface 2 On the Home Network menu click Devices 3 Inthe Pick a task list click Search for wireless devices 4 The Thomson Gateway is now in registering mode and will add all devices that use the correct SSID and encryption to the access control list During this phase the WLAN LED colour will switch between red and green 5 Your new wireless clients should now be connected to the Thomson Gateway E DOC CTC 20080118 0051 v2 0 9 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button 1 Push the Registration button on the Thomson Gateway front panel and hold it for at least two seconds 2 The WLAN LED toggles between green and red 3 The Thomson Gateway unlocks the Access Control List for one minute Wireless clients configured with the correct wireless settings that try to connect to the Thomson Gateway will be added to the list of allowed devices Some wireless clients do not automatically join a wireless network If that is the case follow A the instructions for the wirel
43. mple mycompany com internetpolicy htm in the Redirect box 4 Click Add E DOC CTC 20080118 0051 v2 0 6 Internet Security 6 2 4 Redirecting all Web sites Procedure Proceed as follows 1 Type in the Web Site box 2 Click Redirect in the Action list 3 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 4 Click Add 5 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Web Site box 6 Click Allow in the Action list 7 Click Add E DOC CTC 20080118 0051 v2 0 6 Internet Security E DOC CTC 20080118 0051 v2 0 7 Troubleshooting 7 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your Thomson Gateway If the suggestions do not resolve the problem look at the support pages on http www thomson broadband com or contact your service provider For Internet connection troubleshooting refer to the provided Installation and Setup Guide Topics In this chapter m General Thomson Gateway Troubleshooting m Voice over IP Troubleshooting m Reset to Factory Defaults E DOC CTC 20080118 0051 v2 0 7 Troubleshooting 1 1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs m Microsoft Windows 1 Click the Windows Start button 2 Cli
44. n Gateway Web Interface On the left menu click Home Network Under Wireless click your access point tpa Wireless L WLAN Thomson83C7C7 54Mbps Your access point will be listed in the following format WLAN lt Network Name gt lt Actual Speed gt For example WLAN Thomson83C7C7 54Mbps The Wireless Access Point page appears In the Navigation Bar click Configure Under Security you can change the Encryption If you want to use gt WEP Encryption continue with 5 1 1 Configuring WEP Encryption on page 59 gt WPA PSK Encryption continue with 5 1 2 Configuring WPA PSK Encryption on page 60 E DOC CTC 20080118 0051 v2 0 5 1 1 5 Wireless Security Configuring WEP Encryption Procedure Continuing from Configuring the wireless encryption 1 2 3 E DOC CTC 20080118 0051 v2 0 Select Use WEP Encryption In the WEP Key Length list click the desired key length a higher key length offers higher security In the Encryption key box type a Network key of your choice If you are using gt A 64 bit key Type 10 hexadecimal characters characters from 0 to 9 and from A to F or 5 alphanumeric characters gt A 128 bit key Type 26 hexadecimal characters characters from 0 to 9 and from A to F or 13 alphanumeric characters Click Apply Configure your wireless client s with the same settings 5 Wireless Security 5 1 2 Configuring WPA PSK Encryption Procedu
45. ne of the yellow Ethernet port s of your Thomson Gateway ie SSZ zee dd SELS SAAA SASSEN RK RRAANNSDWOODA NN A 20 3 10 4 9 ns asl 1 DE S 4 g DSI PSTN Phone Phone Ethernet 0 j ON OFF 2 Connect the other end of the yellow Ethernet cable to your computer 3 Your computer is now connected to your network No additional configuration is needed E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 2 Adding a Phone to your Network Introduction Depending on your Thomson Gateway you can connect one or two analogue phones or faxes to the Thomson Gateway Procedure Before you can make a phone call over the Internet you must 1 Connect your phone to the Thomson Gateway For more information see 3 2 1 Connecting Phones to the Thomson Gateway on page 24 2 Configure the telephone services on your Thomson Gateway For more information see 3 2 2 Configuring your Thomson Gateway on page 25 After the Installation In 4 2 Telephony Features on page 39 we will take a closer look at some telephony features E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 2 1 Connecting Phones to the Thomson Gateway Procedure Use a phone cable with RJ 11 connectors to 1 Wire the green Thomson Gateway Phone port s to your phone s or fax 2 If your Thomson Gateway has a black port labelled PSTN you must connect this port to the telephone output of you
46. nternet connection changes frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for example mygateway dyndns org For more information see 4 5 Dynamic DNS on page 55 E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 2 Telephony Features Contents In this chapter we will have a closer look at some interesting telephony features Topic Page Address Book Telephony services Viewing Telephony Statistics E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 42 1 Address Book Introduction The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway Web Interface On this page you can make a call or send a message simply by clicking on a link Accessing the Address Book page Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Toolbox menu click Address Book 3 The Address Book page appears Managing contacts To m Add a contact click Add m Edita contact click Edit m Delete a contact click Delete All information provided per contact is optional except for the Last and First Name and can be updated or completed at any time Gateway web interface can view and use the Address book ef The Address book resides on the Thomson Gateway so everyone with access to th
47. nts based on their MAC address Drawbacks MAC authentication is linked to the user s hardware and not to his identity m You can easily change the MAC address of your wireless clients How can configure this on the Thomson Gateway Proceed as follows 1 2 3 Gl Browse to the Thomson Gateway Web Interface On the left menu click Home Network Under Wireless click your access point tpa Wireless L WLAN Thomson83C7C7 Your access point will be listed in the following format WLAN lt Network Name gt lt Actual Speed gt For example WLAN Thomson83C7C7 54Mbps The Wireless Access Point page appears In the Navigation Bar click Configure Under Security you can set the Allow New Devices property to gt New stations are allowed automatically gt New stations are allowed via registration gt New stations are not allowed Select the option of your choice and click Apply New stations are allowed automatically Access control is disabled All wireless client can connect if they use the correct SSID and encryption New stations are allowed via registration Access Control is enabled To add new wireless clients to the access control list you have to search for new wireless devices using the E DOC CTC 20080118 0051 v2 0 Registration button on the front panel of your Thomson Gateway Search for wireless devices task on the Thomson Gateway Web Interface 5 W
48. onnection sharing hardware and software that uses UPnP TM Total disk space required 56 5 MB Space available on disk 28541 4 MB Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 Atthe end of the procedure the Wizard informs you that the installation was successful Click Finish to quit E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 4 Assigning a service HTTP FTP to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers This means that all your computers share one public IP address as if only one computer is connected to the outside world Problem When the Thomson Gateway receives an incoming message the Thomson Gateway has to decide to which computer he will have to send this message If the incoming message is a response to an outgoing message originating from one of your computers the Thomson Gateway sends the incoming message to this computer If your are running a server or an application that acts as a server for example a HTTP server internet game the initial message will come from the internet and the Thomson Gateway has to decide to which computer he should forward the incoming message Solution To avoid this problem you can m Enable UPnP m Assign a game or application to
49. orking Services C 35 Other Network File and Print Services 0 0 MB wl E Update Root Certificates OOMB v Description Contains a variety of specialized network related services and protocols Total disk space required 0 0 MB Space available on disk 2386 9 MB In the Components list select Networking Services and click Details The Networking Services window appears Networking Services To add or remove a component click the check box A shaded box means that only part of the component will be installed To see what s included in a component click Details Subcomponents of Networking Services C ERIP Listener 0 0 MB dE Simple TCP IP Services 0 0 MB m Universal Plug and Play 0 2 MB Description Allows your computer to discover and control Universal Plug and Play devices Total disk space required 0 0 MB Space available on disk 2387 9 MB Select Universal Plug and Play or UPnP User Interface and click OK Click Next to start the installation and follow the instructions in the Windows Components Wizard At the end of the procedure the Wizard informs you that the installation was successful Click Finish to quit 4 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices IGD like the Thomson Gateway on your local network Therefore it is recommended to add t
50. our password or switch to another user m View the current position on the Thomson Gateway Web interface Select change the display level of the page for example Overview Details or Configure m Get context related Help information Notification Area The notification area is located under the Navigation Bar and is used to display m Error messages indicated by a red traffic light m Warnings indicated by an orange traffic light m Information indicated by a green traffic light P4 If none of these events occur the notification area will not be shown Content pane The content pane is located at the centre of the page and displays the information and configurable items of the selected topic Tasks To allow a quick configuration of your Thomson Gateway some pages may offer you a number of related tasks in the Pick a task list These tasks will guide you to the page where you can perform the selected task E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics 2 3 Backing Up Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs it may be a good idea to save your configuration for later use This way you can always return to your working configuration in case of problems Backing up your configuration Proceed as follows Browse to the Thomson Gateway Web Interface On the Thomson Gateway menu click Configuration In the Pick a task list click Save or Restore
51. password 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu click User Management In the Pick a task list click Change my password Leave the Old Password box empty of WO N Type your new password both in the New Password box and Confirm New Password box Configure FIP access for your shared content Proceed as follows 1 Browse to the Thomson Gateway Web Interface On the Tools menu click Content Sharing In the Navigation Bar click Configure Under FTP Server click Server Enabled Under List of connected disks click the radio button next to the partition that you want to access using FTP The Thomson Gateway now creates a Media and Shared folder on the selected partition The Shared folder will be used as root location for FTP sessions 7 Click Apply of WO N E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway Result The Shared folder is now accessible using FTP If you are connected to the Internet the link to the FTP server is displayed under FIP Server ad Content Sharing e Network File Server Windows Networking Ld ae ee Frahbedc e FTP Server Server Address ftp Administrator 81 245 165 128 Server Enabled Yes e List of connected disks Managed partition petto On the Thomson Gateway network you can also FTP to the local address 192 168 1 253 Additional configuration As you may know the IP address of your I
52. r DSL splitter to allow analogue phone calls with the same telephone set that you use for VolP calls P4 This is only required if you still want to make phone calls using the analogue telephone line Be aware that if the PSTN port if provided is not wired to your telephone wall outlet or distributed filter emergency calls are not always possible As distributed filters are country specific you cannot use the device everywhere If this is not the case no additional connections are needed Emergency calls If the device is not powered the Thomson Gateway will automatically select the analogue signal if connected So you still will be able to make emergency calls E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 2 2 Configuring your Thomson Gateway Introduction If you configured your Thomson Gateway using the Guided Installation the telephony service will already be configured by the Setup wizard If you choose to configure your Thomson Gateway manually or you still need to configure the telephony service you can follow the procedure below Procedure Proceed as follows 1 Enable the Telephony Service 2 Assign Phone Numbers 3 Configure the Telephony Service ef Your Internet connection must be up and running before you can configure Internet telephony Enable the Telephony Service To enable the telephony service 1 Browse to the Thomson Gateway Web Interface On the Toolbox menu cli
53. r is a server that shares media files with devices that are connected to the same network These media files are stored on a USB storage device connected to the Thomson Gateway Procedure Proceed as follows 1 Enable UPnP AV on the Thomson Gateway 2 Select your USB storage device as managed partition Enable UPnP AV on the Thomson Gateway Proceed as follows 1 Browse to the Thomson Gateway Web Interface 2 On the Tools menu click Content Sharing 3 Inthe Navigation Bar click Configure 4 Under UPnP AV Media Server click Server Enabled Select your USB storage device as managed partition Proceed as follows 1 Under List of connected disks click the radio button next to the partition of which you want to share the media files 2 Click Apply E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 1 4 Accessing your Shared Content by FTP Introduction The Thomson Gateway allows you to access your shared content by FTP This can be useful if you want to be able to access your shared content from the Internet Procedure Proceed as follows 1 Protect your Thomson Gateway Web Interface login account with a password If you have already configured a password for your login account you can continue with the next step 2 Configure FIP access for your shared content Protect your Thomson Gateway Web Interface login account with a password If your login account is not yet configured with a
54. re Continuing from Configuring the wireless encryption 1 Select Use WPA PSK Encryption 2 Inthe WPA PSK Encryption Key box type a pass phrase also known as Pre shared key of your choice The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters characters from 0 to 9 and from A to F 3 In the WPA PSK Version list click the WPA version of your choice Following options are available gt WPA2 WPA2 is the most secure version but not all wireless clients already support it Before you select this version make sure all of your wireless clients support it gt WPA WPA2 If not all of your wireless clients support WPA2 or you are not sure if they support WPA2 we recommend you to choose WPA WPA2 Wireless clients that support WPA2 will use WPA2 the others will use WPA gt WPA If none of your wireless clients support WPA2 choose this option To use WPA2 on Windows XP SP2 you first have to install Wi Fi Protected Access 2 WPA2 Wireless Provisioning Services Information Element WPS IE update You can find this update on http support microsoft com kb 917021 4 Click Apply 5 Configure your wireless client s with the same settings E DOC CTC 20080118 0051 v2 0 5 2 5 Wireless Security Access Control What Is access control Every network device carries a unique hexadecimal code MAC address Access control enables you to allow deny access to wireless clie
55. s described in 7 4 Reset to Factory Defaults on page 79 Poor Thomson Gateway performance Make sure that the Thomson Gateway is installed and configured as instructed in 1 Installation on page 3 or as instructed by the Service Provider E DOC CTC 20080118 0051 v2 0 7 Troubleshooting 121 Wired Connection Troubleshooting LAN LED does not light up Make sure that m The LAN cable is securely connected to the 10 100Base T port m You are using the correct cable type for your Ethernet equipment that is UTP CAT5 with RJ 45 connectors E DOC CTC 20080118 0051 v2 0 7 2 2 7 Troubleshooting Wireless Connection Troubleshooting Not Able to Connect Wireless Clients Check the following If registration is enabled you must press the Association button to register the wireless client or search for wireless devices via the embedded web pages Make sure the Thomson Gateway Association Control List is not locked You can check this on the web pages On the Wireless Access Point settings make sure New stations are not allowed is NOT selected No Wireless Connectivity Make sure that Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain The wireless client is configured for the correct wireless settings SSID security settings Check the signal strength indicated by the wireless client manager If the sign
56. t 192 168 1 254 and click Thomson Gateway on the menu on the left hand side 3 Click Setup my Thomson Gateway 4 The Easy Setup wizard appears This wizard will guide you through the configuration of your Thomson Gateway Click Next and follow the instructions E DOC CTC 20080118 0051 v2 0 1 Installation E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour Thomson Gateway Web Interface Backing Up Restoring your Configuration E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics 2 1 Thomson Gateway LED Behaviour Status LEDs On the top panel of your Thomson Gateway you can find a number of status LEDs indicating the state of the device during normal operation Power LED Name Colour State Green Solid on Power on normal operation Red Solidon Power on self test failed indicating device malfunction Bootloader active during upgrade Ethernet LED Colour State Blinking Ethernet activity Ethernet connection no activity No Ethernet connection Wireless WLAN LED Name Colour State Green Blinking Wireless activity WPA 2 encryption No wireless activity WPA 2 encryption Amber Blinking Wireless activity WEP encryption Solidon Solidon No wireless activity WEP encryption Wireless activity no security Em Solid Solidon No wireless activity no security E DOC CTC 20080118 0051
57. ting slots on the bottom If you install the Thomson Gateway onto plasterboard use dowels to secure the screws Otherwise P4 the strain of the cables connected to the Thomson Gateway rear panel connectors could pull the E DOC CTC 20080118 0051 v2 0 Thomson Gateway from the wall 1 Installation 1 3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway m Guided Installation m Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway This is the recommended way to install your Thomson Gateway Requirements m Your computer must run one of the following operating systems gt Microsoft Windows Vista x64 gt Microsoft Windows XP Service Pack SP 2 or higher gt Microsoft Windows XP x64 SP 1 or higher gt Microsoft Windows 2000 SP4 gt Mac OS X 10 3 Panther gt Mac OS X 10 4 Tiger m You must have administrative rights on your computer Getting started Proceed with 1 3 1 Guided Installation on page 7 Manual Installation How it works The Setup and User Guide will first help you to connect your computer to the Thomson Gateway After this is done you can configure your Thomson Gateway using your web browser Requirements Javascript must be enabled on your web browser Getting started Proceed with 1 3 2 Manual Installation on page 9
58. v2 0 2 Thomson Gateway Basics Broadband DSL LED Name Colour State Green Blinking Pending DSL line synchronisation DSL line synchronised No DSL line Internet LED Name Colour State Green Internet activity Internet connectivity no activity fed Solon memetconneeon setuptatea OOOO Phone Voice LED Name Colour State Green VoIP service up Blinking VoIP activity Ethernet LED Ethernet port A LED may be provided per Ethernet port to indicate link integrity or activity LED Status Description Blinking Data is flowing from to this port E DOC CTC 20080118 0051 v2 0 2 Thomson Gateway Basics 2 2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser Requirements Javascript must be enabled on your browser Accessing the Thomson Gateway Web Interface Proceed as follows 1 Open your web browser 2 Browse to http dsldevice lan or to the IP address of your Thomson Gateway by default 192 168 1 254 3 If you have protected your Thomson Gateway with a user name and password the Thomson Gateway will prompt you to enter these Enter your user name and password and click OK 4 The Thomson Gateway Web Interface appears If your computer runs Windows Vista or Windows XP you can also access the Thomson Gateway Web Interface using the Internet Gateway Device icon For more information see 4
59. ve incoming VoIP calls as long as your P4 Thomson Gateway is turned on and the Voice LED is lit For calls over the analogue phone line your phones are line powered by the telephone company and can therefore always be reached even if the Thomson Gateway is turned off E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network 3 2 3 Multiple Identities Introduction You can assign up to three Internet telephone numbers or URIs to one or both phone ports or you can assign a common number to both phone ports P4 The phone numbers are provided by your provider Procedure Proceed as follows Browse to the Thomson Gateway web pages On the Toolbox menu click Telephony In the Navigation Bar click Configure In the Pick a task list click Use multiple identities Click Add Enter another URI your user name and password Choose the phone port for which you want to use this telephone number ON O A fh WN Click Apply E DOC CTC 20080118 0051 v2 0 3 Adding New Devices to your Network E DOC CTC 20080118 0051 v2 0 4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features Topic Page Sharing Content on your Network Telephony Features Universal Plug and Play Assigning a service HTTP FIP to a computer Dynamic DNS Feature availability Depending on the con
60. ver IP Troubleshooting evannnenneeeennnnnnneeennennnnnnnen nnn 78 Reset to Factory Defaults nsnanrsarenertuersvesenennnaskenindenenendkweninntenensensunin dansende 79 E DOC CTC 20080118 0051 v2 0 About this Setup and User Guide About this Setup and User Guide Used Symbols ef A note provides additional information about a topic Ta A caution warns you about potential problems or specific precautions that need to be taken Terminology Generally the THOMSON TG787 will be referred to as Thomson Gateway in this Setup and User Guide Typographical Conventions Following typographical convention is used throughout this manual m Sample text indicates a hyperlink to a Web site Example For more information visit us at www thomson broadband com m Sample text indicates an internal cross reference Example If you want to know more about guide see 1 Introduction on page 7 m Sample text indicates an important content related word Example To enter the network you must authenticate yourself Sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file Documentation and software updates Thomson continuously develops new solutions but is also committed to improving its existing products For more information on Thomson s latest technological innovations documents and

Technicolor - Thomson TG787 User's Manual

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