SureFlap SureFeed User's Manual
Contents
1. NS Place the feeders apart so that each pet can begin to differentiate which feeder is theirs Using different coloured bowls can help with this LC Note At this point pets can eat from all feeders 0 y S As you progress through the training modes your pets will learn which feeder is theirs because it will only open for them 2 ie Where to place your feeder ft lt 2 The feeder is designed for To prevent damage to your feeder and indoor use only yourself try not to place in areas where people are walking past frequently where it could cause a trip hazard F E gt R Placement near metallic electrical Do not place the feeder in appliances is normally not a problem the fridge or place ice packs If unreliable operation occurs then underneath or in the feeder moving the feeder away from the appliance may be required lt p Lid close delay If you feel that your pet is nervous about the lid closing after they back away from the feeder or if you have a greedy pet who is trying to bully their way in for some extra food you can increase or decrease the time it takes the lid to close once the pet has finished eating and stepped away The delay slider can be found on the bottom of the feeder NE eo If other pets are stealing the food after the learnt pet has finished eating slide the slider to I fora shorter delay before the lid closes ww By default th2. 3255 0805 080 431 AUSTRALIA 1 800 824 142 BELGIQUE NIEDERLAND 0800 395 26 0800 020 6197 0207948569 http sureflap com help twitter com sureflap facebook com sureflap twitter com sureflapDE facebook com sureflapDE instagram com sureflappets Tou youtube com sureflap instagram com sureflappetsDE S28 LAP p m PETCARE INNOVATION f sureflap com Copyright SureFlap Ltd 7 The Irwin Centre aes m Scotland Road Dry Drayton P Cambridge CB23 8AR United Kingdom
3. Sess LAP sureflap com PETCARE INNOVATION SERAFEED microchip pet feeder User Manual EN User Manual 1 18 Welcome to your new feeder Congratulations on the purchase of your new feeder The Microchip Pet Feeder has been designed to recognise either the microchip already implanted in your pet or the SureFlap RFID Collar Tag one included packs of two sold separately allowing your pet to access their food whilst keeping out other animals Designed for use in multi pet homes the feeder will recognise authorised pets opening only for them If an unauthorised greedy or bully pet tries to eat from the bowl it will not open or if the feeder is already open the lid will close The SureFeed bowls have an integrated seal on the top lip This has been designed so that once the lid of the feeder is closed a seal is formed with the top of the bowl keeping your pet s food fresher for longer Setting up the feeder to work in your home is asimple step by step process detailed in this user manual We will guide you through from inserting the batteries to teaching your pet to use the feeder When an authorised pet places their head inside the hoop on the front of the feeder their microchip or collar tag will be read The lid only opens for pets up to 32 who have been granted access What s in the box A Microchip Pet Feeder 2 Single Grey Bowl G Split Grey Bowl 4 Grey Mat 5 SureFlap RFID Collar Tag Conte
4. SureFeed Microchip Pet Feeder carries a 3 year warranty from the date of purchase subject to proof of purchase date The warranty is restricted to any fault caused by defective materials components or manufacture This warranty does not apply to products whose defect has been caused by normal wear and tear misuse neglect or intentional damage In the event of a part failure due to faulty parts or workmanship the part will be replaced free of charge during the warranty period only At the manufacturer s discretion a replacement product may be provided free of charge in the case of a more serious malfunction Your statutory rights are not affected To register your warranty visit sureflap com warranty Disclaimer The SureFeed Microchip Pet Feeder incorporates selective access features which have been designed to minimise the risk of pets eating each others food However it is not possible to fully guarantee the exclusion of all other pets in all circumstances In the rare event of an unauthorised pet gaining access to the feeder SureFlap cannot accept liability for any damage or inconvenience which may be incurred Entroduce your hapey pet and tell US your Story Jom the SureFlap community OO OG ve 4 ae Customer care UNITED KINGDOM SCHWEIZ NORTH AMERICA 0800 012 4511 031 528 0158 1 855 461 4740 DEUTSCHLAND SUISSE ee 0800 7236198 031 528 0405 0800 787 335 OSTERREICH FRANCE DROOSMRERLAE 0800 88 66
5. bowls and mats ask a SureFlap stockist or visit sureflap com a Batteries Always use 4 good quality 1 5V alkaline C Cell batteries This will ensure the best performance of your feeder This product is not designed for use with rechargeable batteries The light at the back of the feeder will flash red every few seconds if the batteries are low First remove the mat then turn the feeder upside down to access the battery compartments Remove the battery covers Insert the batteries Ensure the Replace the battery covers symbols on the batteries match the symbols on the feeder itself abe x4 Qt Learning your pet into the feeder When learning your pet into the feeder make sure all other pets are kept away If the wrong pet is accidentally learnt you can perform a factory reset as detailed in the troubleshooting see page 16 You can also use the SureFlap RFID Collar Tag if your pet does not have a microchip and wears a collar O aO 0 Press the Add Pet if button found The lid will open and the light on the rear of the feeder will flash green once every second The feeder will stay in this mode until a pet is learnt or if you cancel with a second press of the Add Pet tf button EBEBFEED S When your pet eats from the bowl and has been learnt the light will stop flashing and Put some food treats into the bowl remain on When your pet moves away from and place the feeder w
6. e slider is set to the middle setting II for a standard delay time NS If your pet seems nervous of the movement after eating slide the slider to III to set to a long delay before the lid closes Cleaning It is important to keep your SureFeed Microchip Pet Feeder clean to ensure it functions reliably Do not put the whole feeder into water or the dishwasher x The feeder should be wiped with a damp cloth or household cleaning wipes Make sure the four black dots on the hoop are kept clean to ensure reliable operation How to remove the lid for cleaning Move the slider to the 1 unlocked position and press the button on the back AN ii Hand wash the lid Do not put WS it in the dishwasher After cleaning Turn the feeder so the back is facing you and pull the lid up SCD Move the slider back to replace the lid the locked position and keepingit flat then a press the button to once inserted fold close the feeder the lid over X Incorrect Lid Insertion Correct Lid Insertion Lid behind the lever Lid in front of the lever Troubleshooting PART1 Feeder is not working e Ensure the sensors inside the hoop are clean see page 15 Fit new good quality 1 5V alkaline C cell batteries Ensure they are all the correct orientation See page 7 for detailed information Move the feeder away from any metallic or electrical appliances Re learn your
7. eating spot During this first stage of teaching your pet to use the feeder the lid will not close after they have finished eating 4 Remember to take your time and let your pet get used to their new bowl Once they are happy proceed to Part 2 Oo PART 2 Increasing the lid movement Now start to add increasing amounts of movement to the lid This allows your pet to get used to the motion of the lid in 3 stages Once again for the best results and a happy pet it is important to be patient and not rush this process The amount of time required at each stage will vary for each pet days weeks but we recommend taking a few days for each step Start to increase the motion of the lid by pressing the Training Function Fn button once again The lid will close a small amount and the light will flash orange twice Now when your pet eats from the bowl there will be some movement as the lid opens fully When they finish eating it will close slightly Allow your pet to use the bowl as normal whilst they get used to the new lid movement When you need to replace their food do so 6 as normal see page 5 After replacing the food ensure you press Y the open close button to close the lid to its training position Remember to take your time Do not proceed to the next step until your pet is confident with this amount of lid movement Once your pet is happy with the movement press the Training Function b
8. he time it takes the lid to close Change the delay slider to III For full instructions see page 14 Other pets are stealing food If greedy pets are trying to steal food from an open feeder try reducing the time it takes the lid to close after the pet has finished eating Change the delay slider to position I For full instructions see page 14 Troubleshooting PART2 The feeder lid is not closing all the way e This has probably been caused by food debris getting caught under the lid or in the mechanism Although this may stop the lid from sealing onto the bowl it should continue to prevent uncontrolled access to the food in all but the most extreme cases To ensure that the lid continues to close correctly it is important to clear food debris from the surfaces of the feeder each time that you replace the food Multiple pet homes e Ifyou find that your pets are confused by which feeder is theirs try using a different coloured bowl to help with this When in training mode pets can feed from all available feeders Proceed through the stages of training and as the lid closes more reducing access to the food each of your pets should begin to identify which bowl is theirs See page 12 Still in need of assistance For more detailed guidance videos and customer help forums visit http sureflap com help Alternatively call our friendly customer care team on 0800 012 4511 Warranty amp Disclaimer Warranty The
9. here you would the feeder the lid will close and the green normally feed your pet light will turn off Their microchip number is now stored permanently in memory even when the batteries are removed must detect a pet s presence Therefore it is important to ensure that your pet places their head In order to learn a pet s microchip number sensors located in the hoop at the front of the feeder through the hoop to eat No amount of waving your pet in front of the feeder will have an effect s s If you want to use the feeder for more than one pet you can do this by repeating the process You are able to store up to 32 pets in each feeder a Teaching your pet to use the feeder training mode PART 1 Introducing your pet to the feeder It is important to allow your pet to get used to their new feeder for a couple of days without any lid movement Ensuring they are comfortable with their new bowl will help once we start to introduce movement to the lid This can take a little time but be patient and do not move on to Part 2 until your pet seems confident See page 11 for help on introducing particularly cautious pets to the feeder With the lid closed press the Training Function button Fn once on the rear of the feeder The lid will open and the light will flash orange once every few seconds Now fill the bowl of your choice with your pet s favourite food and once again place the feeder in your pet s normal
10. lly This can take several weeks but it is well worth the effort e Remove the feeder from the feeding Once your pet seems comfortable with environment Replace your pet s normal the new bowl type this could be days bowl with the SureFeed bowl reintroduce the feeder to their environment placing it near the bowl SESFEED Once your pet is happy with the feeder in Finally when they are happy move the their environment move the bowl onto the bowl into the feeder with the lid in the open feeder mat position mx RS e A You can now start the training process Watch how your pet approaches the feeder ensuring that your pet is happy with the lid If it is always in a certain direction don t be movements at each stage See page 9 afraid to change the feeder position to help them Training multiple pets When training multiple pets to use their feeders they will be able to access each other s food until the later stages of training During this time continue to monitor and manage your pet s food intake We recommend that each pet has their own feeder This allows for the correct control of individual diets Make sure that all pets get used to eating from the feeder when in the open position before starting the training modes When you start using the training modes remember to only move to the next stage once all pets are happy with the movement of the lid
11. nts Buttons amp lights Normal operation Replacing the food open close lid Bowls amp mats Batteries Learning your pet into the feeder Teaching your pet to use the feeder PART 1 Introducing your pet to the feeder PART 2 Increasing the lid movement Introducing a cautious pet to the feeder Training multiple pets Where to place the feeder Lid close delay Cleaning Troubleshooting Warranty amp Disclaimer 69666066 0000000 CA x Q Buttons amp lights There are 3 main controls found at the rear of the feeder A Open Close allows access to VW the bow for refill or cleaning Add a pet used to learn your pet s et microchip into the feeder See page 8 de O 20 Training Function used to teach your pet to use Fn Fn the feeder See page 9 Sensors used to recognise when your pet approaches the feeder Slider unlocks locks lid to allow removal for cleaning See page 15 Light see below for descriptions Feeder Mat used to catch spilt food Lights Flashing Green once every second Learn mode Green constant Microchip has been successfully read or learnt Flashing Orange Feeder is in Training Mode Flashing Red every few seconds Low battery A Normal operation Once set up see pages 8 10 for setup and training the SureFeed Microchip Pet Feeder will stop greedy or bully pets from accessing food that is not theirs giving you control over your pets pre
12. or replace Before placing the bowl back into with a fresh bowl the feeder ensure that all the 4 surfaces on the feeder are wiped clean and there is no food debris under the bowl This allows the lid to move freely and seal correctly onto the bowl Fill a clean bowl with food Ensure that you do not overfill the bowl as this may prevent the lid from closing fully and cause a mess LS Bowls amp mats The bowls and mat supplied have been specifically designed to work with SureFeed products The SureFeed bowls have an integrated seal on their top lip Once the lid of the feeder is closed flies can t get in and food stays fresher The silicone mat helps control mess and can be removed daily for easy cleaning S S Suitable for a single portion of The split bowl is designed for wet and wet or dry food dry food used at the same time The silicone mat is placed on the front of the feeder see page 3 for mat location and is designed to collect food mess making it easy to clean daily O Please ensure bowls and mats are washed before their first use A Please remove the bowl and mat from M the feeder when cleaning To keep the integrated seal in optimal condition we eX X recommend hand washing only Add some colour If you have multiple feeders or if you just want to customise your feeder you can purchase coloured bowls and mats separately Available in blue green pink and grey To purchase additional
13. pet using the Add Pet button see page 8 Reset the feeder to factory settings holding down the Add Pet W button for 10 seconds until the light starts alternating red green and the lid opens and closes Then re learn your pet s in to the feeder again see page 8 Please check with your vet to ensure that your pet s microchip is working and that it is located in the normal place If there is no microchip or it has moved significantly becoming hard to read the provided SureFlap Collar Tag may be used instead Attach the collar tag to your pet s collar and repeat the setup process see pages 8 10 If your pet does not wear a collar please visit http sureflap com help for further advice My pet is not happy using the feeder Repeat the training process see page 9 allowing more time for your pet to feel comfortable between each step e If your pet is still very cautious of the feeder then try following the steps on page 11 ensuring you don t try to force your pet to feed at any point e Assess your pet s feeding environment Do they always approach their bowl from a set angle Are they worried about having their back to the door There is no set orientation that the feeder must be placed in so if you can change it to help your pets feel more comfortable don t be afraid to move it e Ifthe time delay for the lid to close after your pet has finished eating and stepped back is not right for them you can increase t
14. scription diets medication and weight management It is common that pets like to eat small amounts of food throughout the day The SureFeed bowls with integrated seal have been designed to accommodate this regular use keeping food fresher throughout the day and reducing wastage wW Authorised pet The feeder lid will remain closed at all times until it is opened for food replacement see page 5 or an authorised pet approaches to eat v When a pet places its head into the hoop on the front of the feeder the microchip reader is activated 4 gt If the pet is authorised and allowed to eat the lid will slide open for them Once your pet has eaten and moved away from the feeder the lid will close after a short delay See page 14 to adjust the lid delay This once again seals the bowl keeping the food fresher X Unauthorised pets x If an unauthorised greedy pet tries to eat from the feeder when the lid is closed then the lid will simply not open Replacing the food Open close lid It is important to change your pet s food on a daily basis not only to ensure your pet stays happy and healthy but also to keep the feeder clean and in working order Press the open close button to open the feeder Place the filled bowl into the feeder and press the open close Remove the dirty bowl amp button to close the lid and for cleaning seal the food The feeder can now be used as normal Clean the bowl
15. utton Fn again The lid will close to the next position and the light are J s nn 4 will now flash orange 3 times Again continue to use the feeder normally and do not proceed to the next step until your pet is confident with this motion Your pet should be happy with the lid movement now so this final stage of training has the lid closed even further As before press the Training Function button Fn again The lid will close to its final position and the light will now flash orange 4 times Once your pet is happy with this final position press Fn again The lid will close fully and the light will no longer flash The feeder is now sealed and in daily use mode Training mode tips 6 You can end the training mode at any time by pressing and holding the Training Function Y Fn button for 5 seconds When using multiple feeders and training your pets only proceed to the next stage of training at the point all pets are ready See page 12 for more details 9 If your pet appears nervous of the lid closing after they have backed away you can adjust e the length of time before the lid closes For full instructions see page 14 2 Introducing a cautious pet to the feeder In rare cases you may find your pet will require more time to become comfortable with their new feeder even when there is no lid movement When this is the case it is important to let them get used to the changes in their feeding environment gradua
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