Sun Microsystems VCR B2B User's Manual
Contents
1. iGINE ma A DEEE PO tom User PO Records i Usar pO User PO Records Record Database Business Rules 1 Cancellation of PO must be performed via the Sun B2B webtront Rejeotoance lemon faq ues toute peter PO ste hdicating a Cabs Do bar been fequested OA PO tbo 2 Except when a PO is saved as Draft no PO generated will be deleted from the system Ifa PO is yet to be verified by a Sun OA staff partners may click on the Cancel Request button under the PO history and the PO will be taken out of the O s Inbox view Partners can then click on the Orders to make further amendments before re submitting it again 3 No cancellation is permitted once the PO has been verified by Sun OA staff and uploaded to Axiom for further processing 3 8 3 8 1 3 8 2 3 9 3 9 1 3 9 2 3 9 3 3 9 4 Order Deletion Deletion of an order can only be performed via the Sun B2B webfront Select Purchase Order tab and click PO History link To delete PO click Delete for a particular PO with status Draft or Cancelled Order Deletion is only possible for a draft PO or a cancelled PO on the user s web browser Other status indicates that the PO is being verified by Sun OA Other functions Copy Details of an existing PO can be copied or duplicated This is to facilitate the user to create a PO like the one which already exists It saves the time for re entering the same information This can be done by clicking2. For EMEA only Sun OA staff will verify the order without going through and download the order submitted For EMEA only Intermediate status between Submitted and Verified used for locking purposes Note that Pre verified orders cannot be reverted to Submitted status Rejected Change Locked Cancelled Order Sun OA Staff has deemed an Order as incomplete or other reasons and has requested for further clarifications related to the PO the order will be returned to the user account with the reason stated by the Sun OA Staff OA staff set the PO change request into pending status Partner has initiated a request to cancel a PO that they have been previously submitted but yet to be verified SunB2B Partner s User Guide v 26 4 PO generation via Webfront 5 a pia D E l fa a a LL LL F y k Bg Sh pphg Ful th Epd User o Eror Page Sar a Dratcopy hi a Fig Ta ae a oF users PO He ony a a h F a Maret a No Onder Ert be Other PO ib f Ww fy Paj fi Page Trackhig ht Rano i i home page a ET E wG e e Yr A Yas 5 Wal CowrttxALad tarkida ib no h p3 nm i i i Fi i G Prodect Mae eT User user User Ages ped Records P PO Po 4 E i Business Rules 1 Users must enter the following tems in order for the order to be complete PO number must be unique Indicate main or sub line item
3. Part Humber Guantity Discount Level or Mett Price 2 The system will flag an order tem as invalid ifboth Discount Level and Discounted Price values are entered User will be requested to fill in only ome of the two 3 If anew part number that does not exist in the Product Master Records has been entered the system shall flag the order item as invalid but will dig an additional check box to allow the partners to force a new part number to be accepted by the system In this case the Discounted Price valumust be entered while keeping the Discount Levele entry blank Reter to Annex 6 attached 4 The user s other PO information such as shipping and billing address shall be auto filled into the form presented in Annex 10 User may then choose to ar the values accordingly 5 Users are allowed to save the information entered as a Draft copy of the PO at any stage of the order entry These Draft copies will be place under tO History link and can be retrieve subsequently for SUBMISSION 6 Ali relevant information must be entered before the order can be submitted and transtered to Sun Order Administration Staft s Inbox 7 Inthe order summary page Annex 9 the main and sub line number shall be automatically calculated The following fields shall be displayed as well Part Description extracted from Product Master Records new parts entered will leave this field empty List Price fextracted from Product Master Records Disc
4. Preferred Browser Settings General Information 5 1 1 1 Java and Javascript Basically users must make sure that Java and Javascript are enabled at their browser 5 1 1 2 Secured Socket Layer Users must also make sure that SSL Secure Socket Layer is also enabled at their browser besides Java and Javascript 5 1 1 3 Cache This problem does not seem to appear in Netscape but if you suspect Netscape is caching the pages you may like to remove caching for Netscape Preferably users should make sure IE check for newer versions of stored pages for every visit to the page SunB2B Partner s User Guide v 34 5 1 1 4 Back Button Preferably users should refrain from using the browser s back forward and reload or refresh button Users should try to use the webfront s buttons which are generally located at the bottom of the page 5 1 2 Internet Explorer Settings 5 1 2 1 m 5 1 2 3 5 1 2 4 Enable SSL On the Tools menu in Internet Explorer click Internet Options Click the Advanced tab Scroll all the way down At the Security section make sure Use SSL 2 0 and Use SSL 3 0 are selected Remove Caching of Pages On the Tools menu in Internet Explorer click Internet Options Click the General tab At the center of the page click on the Settings button for the Temporary Internet Files Make sure Every visit to the page of Check for newer versions of stored pages is selected Pleas
5. Date 10 15 2003 mmiddlyyyy Part 1 Primary Channel 1 Distributor 2 Are these products meant for inventory M Part Il 3 Secondary Channel C VAR Please Specify Test 4 Purpose of this purchase B Resell to End Users 5a End User Names 4 Company Full Name APPLIED BUSINESS SYSTEMS SDB BHD B Contact Name Test C TelNo Test 6a Indicate specific use of items ordered which departments they are meant for what systems they are upgrading Test b Upgrade Information If ordering upgrades or CPUs please specify previous PO Number amp Sales order number no of CPU s before amp after upgrade 7 Industry of End User B Automotive 8 Primary Application 9 Are products bought under special program 10 Special Instructions to be printed on Invoice 11 ISV Software Partner working with AMDOCS 12 Software Application Remarks Completed By Name amp Designation 544602 ECS COMPUTERS ASIA PTE LTD Click Here to see a Printable version of this page Figure 18 Order Summary Page SunB2B Partner s User Guide v 24 Additional Business Rules a For ERP to ERP partners fax RConfig check to Sun OAs Please check with your respective SUN contact for more info a For POs with special discounts fax Special Discount Form to Sun OAs Please check with your respective SUN contact for more info During any steps above there are other buttons available on PO information modific
6. Latin America this field is labeled as Extended Distributor Price which is meant for Back Commission Orders For example an end user order may purchase 2 quantity of a product for US 500 each while the partner s price for that product is only US 400 each So the following fields should contain Quantity 2 End User Unit Price US 500 Nett to Sun Price US 800 partners are to compute the multiply of 400 x 2 themselves This is an optional field that is required by some Taiwan and PRC orders to indicate that certain product parts have been certified checked with an EMC CCIB This is the requested ship date for the particular line item This date must be later than the current today s date However note that this is only a REQUESTED date and the final shipment date may still differ depending on availability of the individual parts Partners may enter different dates to indicate partial shipment for a particular order Each product part has corresponding buttons SunB2B Partner s User Guide v Button Name Add Update Delete Description Add the keyed in product part details to the PO Product Part s added is displayed at the lower portion of the screen Saves the details of the product part that is being edited Removes the selected product part from the PO For PO which will be extracted from cart file indicate the cart file in Import Partner Webdesk Ca
7. Select Purchase Order tab click PO History Purchase Order gt Generate New PO gt End User Order gt PO History 3 6 2 Click a particular PO No listed to disclosed the PO details Home User Services Purchase Order Logout g Purchase Order History Purchase Order gt Generate New PO Feb 2002 gt End User Order Number of POs St PO History gt Feb 2002 Sales Process Draft y Change Change Jan 2002 i a PO No ggr Summary Order History Delete Cancel be ot ABC 02 02 2002 Submitted Farce rou ar 8 02 2002 Locked testsgoa aaa 08 02 2002 Verified esa ay 8 02 2002 Verified 08 02 2002 Submitted Cancel Request 06 02 2002 Verihed 0810212002 Verified Sa 08 02 2002 Verified ia 07 02 2002 Draft oe Change 07 02 2002 Verified a 07 02 2002 Venihed ie Ss 0702 2002 Verified Figure 19 PO History Page View PO details by clicking the corresponding links Links already visited or accessed are marked RED 3 7 Order Cancellation Cancellation of an order can only be performed via the Sun B2B webfront Flowchart 8 3 7 1 Select Purchase Order tab and click PO History link 3 7 2 To cancel PO click Cancel Request for a particular PO with status Submitted SunB2B Partner s User Guide v 29 8 PO Cancellation via Webfront ta a Ertatllt ted _ Session EI Seko FO Hebr Hog bm tied boa Rejectoancs atio Ss feques tan liie Dra a
8. User Services tab click Change Password link Old Password New Password Retype New Password Figure 5 Change Password 3 4 2 2 Enter Old Password and then New Password twice in the indicated fields 3 4 2 3 Hit to submit request or to re start the entry A confirmation of the new password is presented Both passwords must tally before the session is considered successful and completed After which the user is returned to the home page SunB2B Partner s User Guide v 9 2 Web user forget his her password gt S S o fl E oad Sun B2B a S Webfront J Select Forgot Password Key in Login ID and Partner ID Forgot g Login Page Password vy Send password via return to Oo Fig 1 Page email to user home page Fig 4 oO Q s User s a Profile Business Rules 1 Password requested shall be automatically emailed to the user s pre registered email address 2 A6 character Partner ID shall be assigned to each partner This ID will be used together with the user s login ID to retrieve the password SunB2B Partner s User Guide v 10 3 Change of user password Fa 2 SS Established pa E Sess
9. are also known as US Dollar orders or Back Commission orders such orders are applicable to only certain regions e g Asia South Korea Latin America etc 3 5 3 1 Go to Purchase Order tab folder Purchase Order gt Generate New PO gt End User Order gt PO History 3 5 3 2 Select Generate New PO link or the End User Order link SunB2B Partner s User Guide v 12 Import Partner Webdesk Cart File catfile o l Cr Please fill in the following information PO Number PWD Cart ID WebDesk Quote ID ES Quote Number Special Discount Number Pricing Option Please Select AgreementNumber PriceList Currency New Discount uit Part No Qty m Nett Price Requested Add Delete Part MM DD F E T l ROW MAIN NEW SVC PART NO MODEL NUMBER QTY DISCOUNT PRICE DATE REQUESTED Figure 6 Order Entry Ordinary Orders for Partners Please i in the follawing intormation End User PO Number Partner s PO Number PWD Cart Oh WebDesk Quote ID Special Discoum Number Pricing Option Please Saket AgaemenMsmber PaceList Currency al Discount Nea Price Nett To Sun S Pa oy Tw USDp Pricn USD nanan Figure 7 Order Entry End User Orders for Partners 3 5 3 3 Enter PO information in Generate New PO Screen Field Name Description SunB2B Partner s User Guide v 13 Cart File Ordinary Order PO Number Ordinary Order End Us
10. is secured by SSL encryption The ASP s iGINE B2B Transaction Engine stores and verifies portions of the PO information 3 SunCatalogue For Sun Catalogue customers they can first access and select the desired products via Sun Catalogue After generating the appropriate quotation the customer can choose to submit the orders to the Sun B2B system FUNCTIONALITY 3 1 Launching the Sun B2B Webfront 3 1 1 Launch a internet web browser from the desktop environment 3 1 2 Go to the Sun B2B WebFront web page at https www sun b2b com 3 2 User Registration User IDs are created separately by the ASP iGINE system administrator There is no online registration for users to gain access into the system To create the necessary user IDs and passwords the following information must be provided a Fullname a Company a Designation a Contact Number a Email Address a Partner ID 6 character ID assigned by Sun SunB2B Partner s User Guide v 4 3 2 1 3 2 2 3 3 Access Control There will be two types of user accounts that can be created for partners The key difference between the two types of accounts is that one is allowed to create a draft PO but does not permit submission while the other type of account allows the user to create and submit the PO to Sun User Login To access the system a user must enter Login ID and Password at the User Login Screen Note that the entire login session is encrypted using
11. the ID is NOT known Partner is required to key in the relevant shipping details This two sets of information are mutually exclusive and partners are required to entered only one set Billing information m m Partner has to select a BillTo ID from the dropdown list If the ID is NOT Known Partner is required to key in the relevant shipping details This two sets of information are mutually exclusive and partners are required to entered only one set Other information Q Payment Terms this is a non editable field that indicates the partner s desired payment terms for this particular order e g NET 30 DAYS For some regions e g Greater China Korea the Sales Manager Email is required If PO includes service part s this will be additional value SunB2B Partner s User Guide v 20 Other Information Partner Channel Payment Terms NET26 FM INV DD Figure 14 Additional fields for service part s 3 5 3 6 Hit to proceed with the Market Tracking Information Part Screen Market Information Tracking Form PO Number P00001 Part Please tick the appropnate boxes and complete ALL mandaton tems 1 Primary Channel Distributor 2 Are these products meant for inventory Yes Remarks Zj Completed By Name amp Designation ftestsgt _ CSA AUTOMATED Figure 15 Market Information Tracking Form Part I SunB2B Partner s User Guide v 21 3 5 3 7 Hit to proceed wi
12. 19 00 USD2488 05 USD4976 10 COMPACTPCISU CRD 14 RED KIT FOR 5 00 USD15000 00 USD14250 00 USD14250 00 SUNFIRE 3800 15 OPT RTS AC MOO 5 00 USD2500 00 USD2375 00 USD2375 00 SF EXP CAB 16 72GB A1000 5 00 US09445 00 USD8972 75 USD8972 75 RACKMOUNTABLE 1 7 OPT SF CAB 5 00 USD750 00 USD71250 U8S0712 50 EXPANDER KIT 20 CORE SERVER 00 USD1000 00 USD900 00 USD16000 00 SKILL PACKAGE 30 OPT PWR CORD i USs00 00 USDO 00 US0d 00 FOR SSA US 40 30 CT RK US 1 US029250 00 USD27767 50 USD27767 60 DLT8000 DR 50 ENG ONLY MED amp i USD12500 USD11875 USD118 75 INSTAL BOC Extended USD174389 95 Price Total SunB2B Partner s User Guide v 18 Figure 11 Order Summary Page Ordinary Orders Note If the PO includes service part s an additional screen will appear for Service Information before the Order Summary screen Service part details are displayed here and can be changed This screen will only appears for those countries that are configured for service part s Countries that are not enabled fro service part s a note will be displayed informing service parts are not allowed For more information please contact your SUN Representative Service Information Service Part Order Line Items Please tick the appropriate boxes and complete ALL mandatory items ROW PART NO QTY DISCOUNT LIST PRICE NET PRICE 1 WSD E45 26 10 00 i All address same as z Contract Owner Details Copy Contract Owner inf
13. SSL User Login Login ID Password Forgot Password STR Login Registration Select Region Figure 1 User Login Screen Note Please refer to the Login Flow Chart Flowchart 1 Deactivation and Reactivation of Users A user account will be deactivated after 3 consecutive failures of password entry Thereafter the deactivated user is presented with a message on the Login Screen indicating that the account has been deactivated SunB2B Partner s User Guide v 5 Welcome to the Sun B2B Order Management System You have attempted more then 3 unsuccessful logins consecutively Your account has been deactivated Please raise an issue ticket via Contact Us link located at the top right corner Home Figure 2 Access Denied Once an account is deactivated the user will be unable to log in even if the correct password is given and a message prompting Invalid Login or Password will be displayed The user will then need to contact the Sun B2B Helpdesk for account re activation User Login Login ID Password Invalid login or password Please re enter Forgot Password STR Login Registration Select Region Figure 3 Invalid Login SunB2B Partner s User Guide v 6 1 Login through Sun B2B Webfront or L pa No oad Sun B2B _ oa Webfront Ke
14. Standard PO creation proceeds by indicating the PO Number Upon clicking on Refresh the system will check against the database on the correctness of the product items Any incorrect information will display an error message at the upper portion of the screen This PO will not be submitted SunB2B Partner s User Guide v 17 Import Partner Webdesk Cart File Cart File Browse import Please fill in the following information Row 1 product X311L1 not found in price list International Pricelist C PO Number Poms t lt CSt s PWD Cart IDWebDesk Quote ID L ES Quote Number D Special Discount Number D Pricing Option NO_AGREEMENT International Pricelist C USD X Discount pata Part No Qty Nett Price Requested Edit Delete i MM DD J A amp HF a ROW MAIN NEW SVC PART NO MODEL NUMBER QTY DISCOUN PRICE DATE REQUESTED 12 12 2003 Figure 10 PO with incorrect information 3 5 3 4 Hit to view the PO items on the Order Summary Screen Please Check The List Of Items PO Number POO001 Agreement Number SG CH O00101 4 Special Discount Number Price Scheme Asia South Pricelist OE A aaa eh a Pan No No USD SD Price USD SF CAB FIRESFCAS TAD his USD13063 00 USD12409 85 USD12403 85 14 F3800 227 FIRE3B00 FIU SERVER 5 00 US086250 00 USD81997 50 USD61937 60 RM W2CPU2GB FA 1 2 6749A CPCI DUAL U D 5 00 USD3000 00 USD2850 00 USD2850 00 sesi 13 12344 OPT OFE 5 00 USD26
15. Sun microsystems SuN B2B ORDER PROCESSING MANAGEMENT SYSTEM User s Guide for Sun s Partners Download PDF version 700KB Version 2 1 1 September 2003 TABLE OF CONTENTS 1 INTRODUCTION 2 SYSTEM OVERVIEW 3 FUNCTIONALITY 3 1 Launch Sun B2B System 3 2 User Registration and Login 3 3 Deactivation Reactivation of Users 3 4 Password Administration 3 5 Purchasing Order Generation 3 6 View Purchase Order History 3 7 Order Cancellation 3 8 Order Deletion 3 9 Other Functions 4 SUPPORT 4 1 Support Procedure SunB2B Partner s User Guide v 1 4 2 Service Level Agreement 4 3 Emergency Contact 5 PERFORMANCE ENHANCEMENT GUIDE 5 1 Preferred Browser Settings 5 2 Hints on using SunB2B Webfront 5 3 Frequently Asked Questions 6 TROUBLESHOOTING 7 APPENDIX 7 1 Guide to Log Issue via ASP s Web Site SunB2B Partner s User Guide v INTRODUCTION The Sun B2B System is an automated order processing management system developed by Sun Microsystems Pte Ltd and the ASP iGINE The system provides electronic order processing transactions and hence eliminates most of the manual work over fax and phone It allows purchase orders POs sent to Sun electronically with a track of PO history PO order processing status PO verification PO processing capability and other submission via Internet Thus this minimizes errors that may be prone in manual means All transactions and transmission of data are governed and secu
16. ation Button Name Refresh Previous Reset Save As Draft Update the values of the product part details and or and Shipping update the Billing Information Information Go back to the previous page or screen Clear the entries on the current page Save the current PO in Draft stage this implies that PO is not yet submitted and invisible to Sun OA Next Go to the next page or screen All orders tracked by the system bear the following status PO Status Draft Change Draft Submitted POs generated via the webfront but are held temporarily within the user account before submission A Change Order in draft mode before submission POs that are submitted by users and are currently residing in the Sun OA Staff Inbox waiting to be validated POs generated by Partner s ERP system will be automatically submitted User may change PO status from Submitted to Draft by clicking the button in PO details screen Figure 18 Order Summary Page Change Submitted Locked When a change order is being submitted POs that are currently being opened and verified by a Sun OA staff no amendment and or cancellation request is permitted at this stage SunB2B Partner s User Guide v 25 Verified Verified Lite Pre verified Sun OA staff is satisfied with the Order and intends to submit for further processing no amendment and or cancellation request is permitted at this stage
17. ced in front of the running window The users click the button and nothing happens Actually the running window has opened in the back Why The Production Server Is Faster Than Testing Server Production environment is faster than the Testing Environment because of the following reasons a It s at Singapore s Internet Exchange Singtel IX operated by Singapore Telecom which is a regional telecom hub most of the ISPs are only one hop away It also has 100 Mbps link to the USA a iGINE servers hosted at Singtel IX are not throttled to any limited bandwidth Basically we are charged based on the amount of bandwidth the servers consume and not by the speed of connectivity a Lastly the servers are E450s with 2GB RAM 2 times more than the Testing Server which are E250 with 1 GB RAM How To Investigate Performance Issue To make iGINE investigate the problem effectively please collect the following information 5 3 4 1 Which URL site were they trying to get a If it is sigma igine com Can they ping 203 166 137 106 and 203 166 137 109 a If itis www sun b2b com Can they ping 202 160 242 151 SunB2B Partner s User Guide v 39 5 3 4 2 What is the DNS server that they are using i e IP address 5 3 4 3 What is the IP address of their machine 5 3 4 4 Which is the partner that can use IE but not Netscape If they are having the problem a did they set the right proxy for the problem browser a does that proble
18. e Refrain Preferably users should refrain from using the browser s back forward and reload or refresh button Users should try to use the webfront s buttons which are generally located at the bottom of the page Summary for Internet Explorer Click Internet Options on the Tools menu of Internet Explorer Enable SSL Scroll all the way down to Security Section Click the Use SSL 2 0 and Use SSL 3 0 to make it enabled Enable Secure o Click Internet Ontions on the Tools menu of SunB2B Partner s User Guide v 35 Internet Explorer Q Click the Connections Tab Section Q Click on the Settings depending whether you are connected via LAN or Dial up Q Click on Advanced under Proxy server setting Make sure Use the same proxy server for all protocols is checked Remove Caching of Page Q Click Internet Options on the Tools menu in Internet Explorer Q Click the General Tab Q Click on the Setting Button at the center of the pages Q Click Every visit to the page Back Button m ep M button instead of Browser s 5 1 3 Netscape Settings 5 1 3 1 Q 5 1 3 2 Enable SSL To configure these options open the Security window by clicking the padlock icon at the bottom left corner then select Navigator Make sure SSL Secure Sockets Layer v2 and v3 are enabled i e clicked at the Advanced Security SSL Configuration Remove Caching of Pages This problem is n
19. e left of Advanced Q Click Cache Q Click Every Time on the Document in cache is compared to document on the network Resize Back Button Q Use Webfront s button instead of Browser s button Q Avoid resizing Netscape browser SunB2B Partner s User Guide v 37 5 2 5 2 1 5 2 2 5 2 3 5 2 4 5 2 5 5 3 5 3 1 Hints on using SunB2B Webfront Traffic Time You are sharing the bandwidth of Internet with other people If you have problems in connectivity or traffic problem you may need to avoid to access B2B during rush hour Database Refresh If you press the Refresh button the system will search every item on the screen with the database This will require users to wait for a while in order to translate all items If you are in the rush hour you may experience hard time In that case if you are sure the items that you have entered are correct please press Next directly All the items will be stored in the database without translation Translation will only happen again if you request to see the printable version or revisit the details Save as a draft The Internet infrastructure is improving However in some countries the Internet infrastructure is under development and may not perform as good as other countries Unpredictable Internet performance may cause the disappearing of the browser Users are strongly advised to use Save as Draft as often as you can to avoid any unpred
20. er PO Number End User Order Partner s PO Number End User Order PWD Cart ID WebDesk Quote ID ES Quote Number for Ordinary Order Special Discount Number This the path of the cart file to be imported for PO creation Click Browse button to select the file then click Import to proceed with the extraction of the PO details Unique code number of the purchase order Unique code number of the end user purchase order Unique code number of the partner s PO The cart ID of the uploaded file for the indicated PO This is automatically filled up after importing cart file Otherwise this is the manually entered WebDesk Quote ID which is supplied by Sun This is an optional field provided for orders that included Enterprise Services ES parts and have been assigned a quote Number by the ES sales personnel A number assigned for the Special Term Request STR applied for discount computation Pricing Option Main Line New Part Note Ensure that the part is valid before checking The type of price list to be use for extracting the price of the PO item You may select from the provided dropdown list and click the button to view the detailed information of the chosen agreement number price list record This is used to add sub line item s that are meant to be configured and built into a base system i e Base Server Select the Main Line item that the sub line items are supposed to be tag
21. ged under Enter the subline item product part number and the relevant quantity discount and price After that click Add button to bring the subline item under the main line selected in the list box This flag allows partners to proceed with their order on New Product Parts that may not exist in the system s product database yet as there is a delay in the synchronization of the Sun B2B database with Sun s backend system SunB2B Partner s User Guide v this flag Part No If this is activated value for Nett Price column is required and Discount column should be blank Unique code number of the ordered product part Model No Discount or Nett Price The model number assigned to the indicated part This field has been disabled The quantity of the part ordered by the partner Unit Price will always take precedence over the Discount Percentage value If both the fields are entered the system will back calculate the discount based on the unit price keyed in and update the discount percentage field accordingly regardless of the value keyed in previously Nett to Sun Price End User Order EMC CCIB Date Requested MM DD YYYY This is meant for End User Orders where the unit price discount entered above are End User Unit Price Nett to Sun Price is the amount that Sun bills the Partners thus allowing them to enjoy a certain amount of back commission In
22. ictable event happening Browser s Back Button Preferably users should refrain from using the browser s back forward and reload or refresh button Users should try to use the webfront s buttons which are generally located at the bottom of the page Opening 2 windows in Sun B2B DO NOT open 2 windows to access SunB2B orders This will cause the session information to be replaced by the later request thus causing the information display to be inconsistent Stick to one window to process your orders Frequently Asked Questions What Is The Different Between IE and Netscape In general both browsers will work fine for the SunB2B tool However in some cases the formatting of the page will appear different in different browsers If you find that the words in the browser is too small you can enlarge the font by changing the font size in the Preferences menu in Netscape or Internet Options in IE SunB2B Partner s User Guide v 38 5 3 2 5 3 3 5 3 4 When Click The Button There Is No Response If the users cannot obtain any response from the browser please try to see if there is any dialog window at the back of the front browser In B2B users normally will click the printable version of the PO This printable version of the PO is another window that displays in graphical format This window takes some times to display If the users click the button again before the running window comes out the front browser will be pla
23. ill in mandatory fields and hit Submit to proceed Click OK to submit the order A message will be displayed for successful submission 7 Submit Order C cea Thank You for using Sun B2B Order Management System Your order has been successfully submitted Your purchase order number is TEST0704B Click Here to see a Printable version of this page Figure 17 After Submission Page SunB2B Partner s User Guide v 23 Cust PO Ho PARTNERGUIDE Sales Order Ho Purchase Order Submitted by 544602 ECS COMPUTERS Verified by gt Generate New PO ASIA PTE LTD 544602 a gt End User Order Price Scheme Asia South Pricelist Special Discount PWD Cart IDWebDesk Quote ID gt PO History Agreement Number ES QuoteNumber Order Information Bervic Spectrum ant Hett Extended Date Part Part Ho Model No Options Price Price Price EMC CC Req 5 usm usp uso mmiddiyyy 1 0 Description NORTH XML AMERICAN ASIA PWR 1 0 00 0 00 14752 80 14752 80 1212 2003 CRD KT Extended 14752 80 Price Total Shipping Information Billing Information Ship to ID 455323 Bill to ID 458198 Name ECS COMPUTERS ASIA PTE LTD Name ECS COMPUTERS ASIA PTE LTD Address1 BLK 19 KALLANG AVENUE Address1 BMC SOFTWARE Address2 O7 153 55157159 Address2 1 TEMASEK AVE City City State State Zipcode Zipcode 039192 Country Country Singapore Phone Phone Order Information Partner Channel Payment Terms Customer PO
24. ion Select Change Password Key in Old and New Password Change Check that old i es password i return to zZ Pado y correct and update Hooe pade s Fi 5 account with new pag 9 password AA o n isu a S User s 8 Profile Business Rules 1 Old password is required to verify the identity of the person before a new password can be used 2 All passwords must be more than or equal to 6 characters consisting of alphanumerics Passwords are non case sensitive SunB2B Partner s User Guide v 3 5 3 5 1 3 5 2 3 5 3 Purchasing Order Generation There are two ways whereby a Sun Partner can generate a PO For Partners with existing ERP systems and are determined by Sun to be eligible an ASCII file of PO information is created by the Partner s ERP system and sent its encrypted form to the ASP iGINE or further processing Flowchart 5 For EMEA only For EMEA Customers submitting via MySunCatalogue MSC the PO information is entered in MSC and an XML file of the PO is automatically created by MSC It is then encrypted and sent to the SunB2B webfront for subsequent verification For the rest of the Partners PO entry is performed via the Sun B2B Webfront using a web browser Flowchart 4 There are two kinds of orders that partners can create a Ordinary Orders o End User Orders for items that partners buy on their customer s behalf due to various reasons e g taxation constraints End User Orders
25. m browser support SSL TROUBLESHOOTING For ERP to ERP partners click here to display a list of error messages that will be sent to the user in the event that the adapter fails to send the orders successfully The possible causes and remedies are listed as well APPENDIX 7 1 Guide to Log Issue via ASP s Web Site 7 1 1 Under Your Company Name enter the company you are representing 7 1 2 Under Login ID enter your login ID Should you do not have one please insert as N A 7 1 3 Under Your Name enter your name 7 1 4 Under Your E mail enter your electronic email contact address 7 1 5 Under Phone Number enter your phone number with country and area codes 7 1 6 Under Select Your Country choose your country from the list 7 1 7 Under Priority enter an appropriate urgency for the issue you are reporting 7 1 8 Under Category Type select an appropriate category representing the nature of the issue you are reporting 7 1 9 Under Subject please provide a summary of the issue description 7 1 10 Under Description please provide a detailed write up on the issue encountered 7 1 11 Under Add Attachment you may attach any file less than 0 8 MB along with the issue submission 7 1 12 Click Submit SunB2B Partner s User Guide v 40 Return to amp Sun u microsystems Issue Management System Submission Form After you submit your issue you will receive a confirmatio
26. n email stating the contents of your message and your issue number indicate mandatory compulsory fields Your Company Name l Login ID m Select Issue type None selected gt Priority P3 Minor 7 Your Name OO P1 Urgent Systern unusable Your E mail P2 Serious System seriously impaired Phone number L L P3 Non critical General questions Country Code Area Code Phone Number Select Your Country None Selected z Category Type None selected z Subject NOTE Please enter what you are attempting to do what is the expected result and what is the actual result Specify the URL where you found the issue Include any error messagegs in the Details coloumn below Details a Add Attachment l Browse Please upload file that are less than 0 8 MB in size only Submit Reset Figure 21 Order Management Feedback Form SunB2B Partner s User Guide v 41
27. o from ps Company Name i Contact Name iS Contact Email ___ __ j Contact Number itis Address 1 i o o oooO Address 2 o City C i State Province E Postcode C E Country Figure 12 Service Information for Service parts For service parts having the same address copying information can be done by selecting the product part to be copied in All address same as or Copy contract information from dropdown lists 3 5 3 5 Hit to show Other Purchase Information Screen SunB2B Partner s User Guide v SINGAPORE 159548 SG SINGAPORE 159548 SG PO Number PO0001 Default Ship To ID Alternative Ship To Information Ship to ID ASNETCS pai CSA AUTOMATED PRIVATE LIMITED Address 1 f CSA AUTOMATED PTE LTD Address 2 2036 HENDERSON ROAD 205 07 City ee ee HENDERSON INDUSTRIAL PARK _ Default Hill To ID Alternative Bill To Information Name Balto ID ASNETCS CSA AUTOMATED PRIVATE LIMITED Address 1 CSA AUTOMATED PTE LTD Address 2 7 2036 HENDERSON ROAD 205 07 Cit ss HENDERSON INDUSTRIAL PARK ies Other Information Payment Terms Other Purchase Information State ii 4 Zipcode Oooo Country S7 7 SC Phone o State o Zipcode pa Country Mees Prone aC LC45 FM INV DD Figure 13 Other Purchase Information Shipping information m m Partner has to select a ShipTo ID from the dropdown list If
28. ot so serious in Netscape But if you suspect Netscape is caching some of your pages you may like to remove caching of pages as follows On the Edit menu in Netscape click on Preferences Click on the sign on the left of Advanced 3 more options appear Select Cache Make sure Every time is selected for Document in cache is compared to document on network SunB2B Partner s User Guide v 36 5 1 3 3 Please Refrain a Preferably users should refrain from using the browser s back forward and reload or refresh button a Users should try to use the webfront s buttons which are generally located at the bottom of the page 5 1 3 4 Resize a Netscape refresh reload even when you resize it a The time taken to refresh reload depends on your Internet connection speed traffic plus the size of your order So please avoid resizing your Netscape browser 5 1 3 5 Table Summary for Netscape Actions Options Enable SSL Q Open the Security window by clicking the padlock icon Q Select Navigator Q Click SSL Secure Sockets Layer v2 and v3 enabled Enable Secure Proxy Q Click Preferences from the Edit Menu Q Click on sign on the left of Advanced Q Click Proxies Q Select Manual Configuration OQ Make sure that BOTH HTTP and SECURE are set to the appropriate proxy settings Remove Caching of Page Q Click Preferences from the Edit Menu Q Click on sign on th
29. ounted Price calculated trom List Price Discount Level if mot entered by user Discount Level calculated from List Price Discounted Price if not entered by user Extended Price calculated through Discounted Price Quantity Grand Total calculated as the summation of the value of the entire order PO generation via ERP Parter to issue PO l ai l il 7 i a o LT LL Key in PO Sign and Encrypt ASCH Fat File o x XML PO Document eee aan Transfer to GA Staff Inbox Partner PO History Sun DA Stafi Inbox tne eve ears on Business Rules 1 Order information keyed into Partner s ERP system and generated into the ASCH Flat File must adhere strictly to the Purchasing Order ASCII File Transfer Speciication document 2 Any PO that is non compliant to the format specified shall be considered invalid Partners shall bear full responsibility for such occurences 3 Ifthe PO information submitted is found to be incomplete it will be saved as a Draft copy in the user s account PO History list An email notification will be sent to the owner of the PO and he she shall be instructed to login to webfront ta work on that PO 4 Al PO numbers submitted by one Partner shall be unique A check will be performed against the partner s PO history sum of all users PO history from the same partner ta ensure that no duplicate PO numbers are found 3 6 View Purchase Order History 3 6 1
30. red by security SYSTEM OVERVIEW The system and business workflow of the Sun B2B System is illustrated below fee 2 oe Cyan Jli y i a S a ae 4 7 oe at Wi ees Partner mps Transaction Partner Engine ERP wees Application Service P 4 b Provider amp l i i gt o u Oracle SN m4 oO ERP Sun OA Business Rule For a valid purchase order PO Sun s partners must submit two pieces of information a General Purchasing Order Information a Market Tracking Information In addition where applicable the following information is required in hardcopy with the appropriate approvals a Configuration Check a Special Discount Form Three ways to submit a PO 1 ERP to ERP SunB2B Partner s User Guide v 3 For partners with an existing ERP system and a mechanism to generate an ASCII file of both the purchasing order information and the market tracking information the ERP to ERP way to submit a PO is in use A file adaptor in partner environment sends the ASCII file of PO to the ASP iGINE via HTTPS protocol with SSL security 2 Sun B2B WebFront For partners without an existing ERP system partners can key in and generate a PO via the Sun B2B WebFront Partners can also obtain a trail of PO history PO processing status PO processing capability via the webfront Once PO is ready partners can submit and send the PO to the ASP iGINE through the webfront The transmission
31. related to MSC s environment it will be resolved by the e support team If the issue is related to problems transferring orders to B2B Transaction Engine and is not related to MSC s environment a request for ASP support can be logged via the Contact Us link found in Sun B2B page https Awww sun b2b com 4 1 3 On ERP to ERP Sun s Partners who encounter issues while sending orders electronically to the Sun B2B transaction engine will first contact partner s internal support team to determine if the issue is related to the Partner s environment If the issue is related to Partner s internal environment it will be resolved by the partner s internal technical support team Otherwise a request for ASP support can be logged via the Contact Us link found in Sun B2B page https Awww sun b2b com SunB2B Partner s User Guide v 33 4 2 4 3 For guideline refer to the Appendix section 7 1 Guide to Log Issue via ASP s Web Site Service Level Agreement Definition of Issue Priority and Response Time Priority Issue Definition Response Time Level ih Urgent System unusable Within 15 minutes Serious System seriously impaired Within 2 hours Non critical General questions Within 4 hours EE 2 3 Emergency Contact For emergencies the Sun B2B Helpdesk can be contacted 24 hours a day Monday to Friday SGT at 65 6826 6969 PERFORMANCE ENHANCEMENT GUIDE 5 1 5 1 1
32. rt File field and click the link o oho r Feo RK F4800 4050A 034A 10324 PUBD 4049 G MT2 H2D1T1 AIHA X38004 VVMGS 9993499 VXVMS 350 9999 MI m jim jim fi fi j j f es G x x x Model Number pe FIRESFCAB FIRE4800 Py P Ft C Figure 8 Cart File Details Fill in the items information Either Discount or Unit Price can be filled up and the Date Requested should be entered Date Requested is disabled for sub line items Click to proceed with the extraction or to ignore SunB2B Partner s User Guide v Import Partner Webdesk Cart File Cart File Browse Cimport Please fill in the following information PO Number PWD Cart ID WebDesk Quote ID C ES Quote Number Special Discount Number Pricing Option Please Select AgreementNumber PriceList Currency Main Line New Model No Qty een Nett Price Re ae Delete aut i tH MMDD n a a of o a et ROW MAIN NEW SVC MODEL NUMBER QTY DISCOUN PRICE DATE REQUESTED SF CAB FIRESFCAB 12 12 2003 F4800 RN FIRE4800 RK F4800 40504 10342 10324 CPUBD 4049 SG MT2 H2D1T1 43414 X38004 12 12 2003 VVNGS 9993 499 12 12 2003 VXVMNS 350 9999 12 12 2003 Figure 9 PO with extracted items from Cart File After clicking Update the PO details will be displayed with the extracted items and Partner Webdesk Cart Reference filled up This value is based on the cart file specified
33. th the Market Tracking Information Part II Screen only if No is selected for inventory otherwise it will proceed with the order submission Market Information Tracking Form PO Ho PARTNERGUIDE gt End User Order Part Il Please tick the appropriate boxes and complete ALL mandatory items gt PO History 3 Secondary Channel z Please Specify 4 Purpose of this purchase z 5a End User Name s A Company Full Name Please use Legal Entity Name Short forms not allowed Others 6a Indicate specific use of items ordered which departments they are meant for what systems they are upgrading b Upgrade Information If ordering upgrades or CPUs please specify previous PO Number amp Sales order number no of CPU s before amp after upgrade 7 Industry of End User x 8 Primary Application z 9 Are products bought under special programme Ka Passport Program specify discount level applied le a Marketing Programme specify Others specify ihe 10 Special instructions to be printed on Invoice x 114 ISY Software Partner working with hd Others Option if your choice is not in ISY list plese select Others 12 Software Application m Remarks Completed By Name amp Designation 544602 ECS COMPUTERS ASIA PTE LTD B Contact Name C Tel No l Figure 16 Market Information Tracking Form Part II 22 SunB2B Partner s User Guide v 3 5 3 8 F
34. the Copy link of a particular PO Details of the PO will then be displayed except for the PO number This allows the user to assign a new number for the PO being created Change Request This is used to perform any change on a verified changed verified PO This is done by clicking the Change Request link of a particular PO For other status changes can only be performed by the Sun OA View PO Details PO details and printable version of a draft PO can be viewed by clicking the corresponding link View Change Order History This is used to view the list of changes made to a Change Request Order Click the View Change History link of a particular PO Only altered PO have change history SunB2B Partner s User Guide v 32 Change Order History Feb 2002 Number of Versions 2 Sales Version i a ee Change 0105 PO105 18 02 2002 Request 0105 PO105 15 02 2002 Verified Figure 20 Change Order History Click PO number link to view its details SUPPORT 4 1 Support Procedure 4 1 1 Using the WebFront for Order Entry Sun s Partners who encounter issues while using the Sun B2B webfront for order entry will log help request for the ASP via the Contact Us link found in Sun B2B page https www sun b2b com 4 1 2 On MySunCatalogue for EMEA only Sun s Customers who encounter issues while using MSC will first contact Sun s e support team to determine if the issue is related to MSC s environment If the issue is
35. y in Login ID and Password y Partner Yes gt Log Access Yes Page 3 Login Page User Fig 6 Establish O Fig 1 Deactivated Session gt Error Message 3rd Fig 3 Attempt Yes v S Q Partner s Partner s Partner s 8 Profile Profile Profile Business Rules 1 All sessions shall be SSL enabled 2 User registration shall be performed off line by iGINE com administrator There will be no online registration of user account 3 To ensure security user accounts shall be deactivated after 3 consecutive unsuccessful attempt iN Once deactivated the user has to send an email to sunb2b igine com to request for re activation of the user account SunB2B Partner s User Guide v 7 3 4 Password Administration 3 4 1 Forgot Password Flowchart 2 3 4 1 1 Click the Forgot Password link on the User Login Screen 3 4 1 2 Enter the Login ID and the pre defined Partner ID at the Password Retrieval Screen 3 4 1 3 Hit to submit the request to the ASP iGINE system administrator Upon successful submission of the Login ID and Partner ID password is sent to user s email account Password Retrieval Forgot your password Please enter your login and Partner s ID in the spaces provided below and click Continue Login ID Partner ID Figure 4 Forgot Password SunB2B Partner s User Guide v 8 3 4 2 Change Password Flowchart 3 3 4 2 1 Upon a successful login go to the
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