Sprint Nextel Q10 User's Manual
Contents
1. Volume up Wednesday March 6 March6 1 4 Giri On Fire port a Annie Matti CR Mute Press USB charging nee we oi Voice Control Project Brief R eae port ane T Press and hold f Ski Resort Detd Review Q2 2 Volume down Type the alternate character on a key Delete Enter Capitalize Speakerphone letters Symbols Voice Control b Microphone Press and hold Speaker Using This Guide This Get Started guide is designed to help you set up and use your new BlackBerry Q10 smartphone It s divided into four sections to help you find the information you need quickly and easily IN Get Ready page 6 Find out what W Use Your Smartphone page 16 you need to do before you use your Take advantage of your smartphone s smartphone the first time including features and Sprint services from the inserting a battery and activating Sprint basics Making Calls to the more service on your smartphone advanced using Facebook Wi Fi and W BlackBerry Basics page 9 Learn MOIR some basics about how to move around Tools amp Resources page 30 on your smartphone use the home Find useful tips for your smartohone screen and enter text and discover resources and other helpful Sprint information For additional information including the full User Guide videos tutorials and community forums visit Sorintcom support Using This Guide W WW Get Your Smartphone Ready Before you Star2. Get Started All you need to know to get going F BlackBerry Sprint gt W Special note for Sprint As You Go customers With Sprint As You Go you can free yourself from long term contracts and enjoy more wireless flexibility Some limitations apply depending on your service plan and smartphone Data roaming may not be enabled and certain applications that are preinstalled on your smartohone may not be available or operational Also to purchase other subscription based third party content from application stores such as BlackBerry World you will need to provide them with credit card information For more information visit sprint com asyougo S p rin y Welcome Thanks for choosing Sprint This booklet introduces you to the basics of getting started with Sprint and your BlackBerry Q10 smartphone ReadyNow For more help in getting up and running with your new smartphone take advantage of exclusive Ready Now resources at sprint com readynow You can even schedule a one on one appointment at a Sprint Store near you For ongoing support and resources visit sprintcom support There you ll find guides tutorials and more to help you get the most out of your smartphone Note Available applications and services are subject to change at any time Your BlackBerry Q10 Power on off Press and hold Lock screen Press Front camera Notification LED Headset jack Sass ect HDMI display BlackBerry Hub px
3. connecting with them is easy The Contacts app is integrated with the BlackBerry Hub your Calendar app and other apps so you can quickly add contacts to relevant messages and events or share your pictures and videos MW Messaging BlackBerry Hub BlackBerry Hub BlackBerry Hub is a convenient always on location for all your email text messages social networking messages BBM chats and more Swipe down to change the device settings mors Orm 4a Tap to view BlackBerry Hub filed email Thursday January 3 24 Drag down Tapio titer f MIRENA aes view your ea at s prol ue i messages Christian upcoming show or hide E What time is the movie events email BBM im Tanya McPherson messages Organizational announcement text Greg Hislop ex messages Join my network on Linkedin Tap for social messaging lt Karla Tetzel settings and accounts calls options add and more or remove accounts Search Compose change display options and more Add an Account to Your Smartphone You can add email accounts social networking accounts and more to your smartphone Note For Microsoft Exchange ActiveSync accounts contact your company s Exchange Server administrator for required settings 1 Swipe down from the top of the home screen 2 Tap Settings gt Accounts 3 If you already added an account to your smartphone tap to add another account 4 Tap the type of account that you want to add 5 Enter t
4. account prione gt To activate call Sprint Worldwide Customer Activating Online Support at 1 888 226 7212 gt Chat with or email an international support rep Note Prior to using your Sprint Worldwide GSM by visiting sprint com swwsupport UMTS Data Services you must establish and Activating Over the Phone utilize your CDMA data services domestically on the Sprint Network gt Call Sprint Worldwide Customer support at 1 888 226 7212 28 Turn on Global Roaming Mode Getting Help To roam globally make sure your smartphone s Please call the following numbers if you need global roaming options are set assistance with Sprint Worldwide service 1 From the home screen swipe down from the While in the United States top of the screen and tap Settings Call 1 888 226 7212 2 Tap Network Connections gt Mobile Network While traveling outside the United States 3 Under Network Technology select Global e In GSM mode touch and hold J and then dial 1 817 698 4199 e In CDMA mode enter the international access code and then dial 1 817 698 4199 For more information about international roaming visit sprint com international Use Your Smartphone visit sprintcom support for guides tutorials and more 29 Tools amp Resources Settings Change the settings for network connections accounts display language and more Access Settings 2 Select a category to change e Security and Privacy settin
5. and purchase new ringtones and ringback tones for your smartphone e For more information tap More gt Help amp About and tap MW GPS Navigation Maps App You can use the GPS feature on your device to search for a location and then view it on a map to see where you need to go From the home screen tap to open Maps To zoom slide Enter an address two fingers or a descriptive together and word such as apart or coffee or double tap hospital Tap for settings To pan a zoomed and options map slide your finger on the screen Use Your Smartphone See places as pins on the map Find your favorites recent places and contacts places Note Before using Maps you need to enable location services Swipe down from the top of the home screen tap gt Location Services and then tap the Location Services switch to turn it On visit sorint com support for guides tutorials and more 27 EW Sprint Worldwide Wireless Service With Sprint Worldwide Wireless Service you can make and receive calls check your email and browse the Web wherever you travel within Sprint s international roaming coverage area Activate Sprint Worldwide Service International Data Roaming Before using your smartphone in global roaming To use Sprint Worldwide Data Services you will mode you must activate Sprint Worldwide need to have these services activated on your Service You can do this online or over the
6. customer information including location information when applicable to the application provider or some other third party Sprint s policies do not apply to these third party applications Please carefully review the application s terms of use and or the application provider s policies for more information about how the application will collect access use or disclose your information before using a third party application Terms of use and other policies usually are available on the application provider s website 2013 Sprint Sprint and the logo are trademarks of Sprint 2013 BlackBerry All rights reserved BlackBerry and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world MAT 54992 001
7. home screen tap EA to open the Music app Artist details screen Touch and hold a song to open the menu Tap to go back to the main music screen Recent Library or Playlists Radiohead Song 1 Planet Telex 2 The Bends 3 High and Dry Shuffle songs The Bends ey 1995 Add to playlist Play on another device Share the song Select multiple songs to share or delete Delete song Note You can buy songs through BlackBerry World or you can sync music directly from your computer using BlackBerry Link visit sprint com support for guides tutorials and more 25 Use Your Smartphone EW Sprint Applications Access additional exclusive Sprint features right from your smartphone Sprint Music Plus In addition to the Music app see page 25 your smartphone offers Sprint Music Plus an all in one music store and player for full songs ringtones and ringback tones Get Started with Sprint Music Plus 1 From the home screen tap FF to open Sprint Music Plus 2 Tap agree 26 Use Sprint Music Plus gt From the home screen tap Sprint Music Plus e Tap My Library to access all your music including items you have purchased or loaded onto your smartphone e Tap Downloads to access your list of downloaded music e Tap Music Store to access the music store where you can search for sample and purchase DRM free music e Tap Ringtone Store or Ringback Tone Store to find
8. notification icons by sliding your finger up from the bottom of the screen from anywhere on the smartphone Bem BlackBerry Basics Phone call Notification messages from apps and services such as BlackBerry World BBM message visit sprint com support for guides tutorials and more 13 WW Applications Contacts Remember Access the contacts from all of your A productivity app for collecting and accounts as well as updates and categorizing information shared activities in a single app Story Maker Browser Create and share a movie that you View and share webpages quickly make using pictures videos and with your contacts music on your smartphone Calendar Settings View all your events in one place Change your smartphone s settings including events from your email and social networking accounts ery Setup BBM Set up your accounts personalize your Chat in real time by using text or smartphone and watch tutorials video and share files Help BlackBerry World Find out how to do things quickly read FAQs and learn tips Download buy rate and review apps games music and videos e For a more complete list of app icons go to docs blackberry com Q10 Icons WW Typing Type Using the Keyboard Cut Copy and Paste Text 1 To highlight text touch and hold the text RN To change your selection move the am cursor indicators T 2 Do one of the following Q To type an i l
9. also manages your apps and services If you didn t sign in with or create a BlackBerry ID during setup you can do it from the Setup app 1 From the home screen tap Setup A 2 Tap BlackBerry ID and then tap Sign In to sign in with your existing BlackBerry ID or tap Create New and follow the prompts to create a new BlackBerry ID Transfer Information to Your Smartphone With BlackBerry Link you can bring your contacts pictures music apps and more from your old smartphone to your new smartphone Find information about BlackBerry Link at blackberry com startswitch visit sprint com support for guides tutorials and more BlackBerry Basics mW BlackBerry Hub BlackBerry Hub From any app stay close to what s important with one fast and fluid gesture Just a swipe to the right lets you peek at the BlackBerry Hub allowing you to flow in and out of your messages and conversations Swipe to the left and you have all your apps at your fingertips e Swipe right for messages e Swipe left for apps Mons 11 35am BlackBerry Hub ga Monday April 15 Marcia Ma x e Tap an app icon to launch the app e Tap or atthe bottom of an app screen to show menus or additional actions Or touch and hold an onscreen item to view its options 10 mW BlackBerry Navigation Basics Wake Up Your Smartphone Leave or Close an App Swipe up from below the screen and release You can leave an app by swiping up fr
10. een ay we Gen This guide is printed with soy inks and contains 100 post consumer paper m Survey We are interested in your initial impressions of this new Sprint smartphone Within two weeks of your smartphone purchase please go to the website htto labs sprintcom sprintohonesurvey to complete a brief survey Your feedback will help us provide the wireless features and services you want most Tools amp Resources Thank you for choosing Sprint visit sprint com support for guides tutorials and more 35 The services described in this guide may require a subscription to a service plan and or may incur additional charges Not all services will work on all devices Coverage is not available everywhere See sprint com coverage for more details Important Privacy Message This smartphone is capable of determining its your geographical location To set controls for access and use of your location information by others swipe down from the top of the screen and tap Settings gt Location Services for location sources Follow any applicable prompts These settings for the use of location information can be turned on and off For some applications and services you select a smartphone must be turned on and set to allow collection of location information in order to function Please be advised that if you use a third party application the application may collect your personal information or require Sprint to disclose your
11. ei character e To copy ra text tap the highlighted Tapa press and hold the text Ta suggested letter and then tap the nee b A a word to use it accented character e To cut the text tap the highlighted text on the screen Tap aS Type the a alternate 3 To paste the text touch and hold where saath Delete you want to paste the text Tap E os Enter sas eo Speakerphone a Symbols Voice Control Press and hold visit sprint com support for guides tutorials and more 15 Phone Headset jack Front camera BlackBerry Active call screen a Volume up A Switch between a Mute speakerphone Volume down headset and 519 555 0199 handset Make call notes amp Make another call sae to and put the active Il on hol aTa Open the Keypad Hardware keypad T T ouch and ho to put the call on hold Speaker _ Microphone 16 MW Use Your Smartphone Phone Make Phone Calls 1 From the home screen tap or lal to open the Phone 2 Tap Eg 3 Dial a number 4 Tap Call From the Phone tap to call a recent number or speed dial contact or tap 2 to call someone from your contact list Tip To make a call on home screen type a contact name or phone number Type Call lt name gt or Call lt number gt BW Voicemail Set Up Voicemail Check Your Voicemail You should set up your voicemail and personal From your BlackBerry smartphone greeting as soon as your smartphone is act
12. gs j j 1 From the home screen swipe iis meee anarng down from the top of the e About e Date and Time screen and tap Settings e Network Connections e Software Updates e Notifications e Search e Main Volume e Storage and Access e Accounts e Location Services e Display e Payment Options e Language and Input e Accessibility e Voice Control e BlackBerry Link e BlackBerry ID e BlackBerry Protect 30 Battery and Power Tips Battery life varies depending on how you use your smartohone To help battery power last longer try any of the following e Use the power saving options in your smartphone settings To adjust the screen brightness or change the screen lock timeout on the home screen swipe down from the top of the screen Tap 4 Settings gt Display e Turn down the smartphone volume with the volume keys To adjust other volume settings on the home screen swipe down from the top of the screen Tap Settings gt System Volume or Notifications e Close any apps or features that you are finished using Some features consume more battery power than others and should be closed or turned off when not in use e If your smartphone is out of a network coverage area turn off the connection To turn off or change network connections on the home screen swipe down from the top of the screen Tap 2 Settings gt Network Connections e Use the latest software for your smartphone If an update is available a notifica
13. he account information Tap Next 6 Change any additional settings such as synchronization preferences 7 Tap Done visit sprint com support for guides tutorials and more 19 Use Your Smartphone W Camera and Video Camera App To open the camera tap on the home screen Time shift mode captures several milliseconds before and after your picture so you can pinpoint the best frames to create the perfect shot To change settings swipe down To focus on a subject drag the box then tap the screen to take a picture Previous picture 20 Tap to switch between Time Shift mode video camera and camera To zoom slide two fingers together and apart Tap for options flash shooting mode and switch between front and rear cameras EE Browser Access the Browser Tap A on the home screen to open the Browser To zoom slide two fingers together and apart or double tap To pan a zoomed page slide your finger on the screen Open your bookmarks history and tabs ave 4 nationalgeograp Back Tap for settings and options turn on Reader mode for easier viewing of webpages search the page bookmark the page share the page over email BBM and more visit sprint com support for guides tutorials and more 21 Use Your Smartphone W Wi Fi and Bluetooth Connect to a Wi Fi Network When you connect to a Wi Fi network your smartphone saves the
14. int com readynow for and the latest news additional help to get started on your new smartphone You ll find more information on basic setup activation maximizing your smartohone s performance and personalization Plus you can even schedule a personalized one on one Ready Now appointment at a Sprint Store near you e Online Support For ongoing help over the life of your smartphone visit Sprint com support to find videos tutorials troubleshooting tips and the complete User Guide for your BlackBerry Q10 smartphone Tools amp Resources visit sprintcom support for guides tutorials and more 33 Sustainability At Sprint environmental responsibility is more than talk We re continuously working to reduce our carbon footprint and decrease our use of natural resources So where is my user guide We took the full printed user guide out of the box and put it along with expanded support resources online for you Less paper more and better information Just visit sorint com support from any computer to access your complete user guide and the rest of our support materials 34 What else has Sprint been doing Plenty To find out just what we ve been up to use your smartphone to scan the QR Code below or visit sprint com green To scan the QR code tap to open BlackBerry World Swipe down from the top of the screen and tap Hold your device so that all four corners of the QR code appear on your scr
15. ivated Always use a password to protect 1 From the Phone touch and hold EFS against unauthorized access 2 Enter your password 1 From the home screen tap or ba to open From any other phone the Phone 2 Tap Ed and then touch and hold to dial the voicemail number 3 Follow the voice prompts to create your password and record your name and greeting Sprint strongly recommends setting and using a voicemail password Without a password anyone who has access to your smartphone can access your messages 1 Dial your wireless phone number 2 When your voicemail answers press 3 Enter your password Use Your Smartphone visit sorintcom support for guides tutorials and more 17 W Contacts Contacts App Favorites Filter contact types such as BBM Facebook and Twitter 18 Ahmed Farrakha T t onishing Tribe W The Astonishing Alex Kinsella BlackBerry Andrea Aime ug Tungle Atsuko Iwamoto B Q Search contacts Add a contact Swipe down to change settings Tap a contact for details social updates and shared activities Press and hold a contact for options such as sharing Add Contacts to Your Smartphone 1 From the home screen tap B to open the Contacts app 2 Tap A 3 Enter the information for the contact e Tap afield and use the keyboard to type the information e For additional fields tap im 4 Tap Save When you add contacts to your smartphone
16. network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your smartohone connects automatically 1 On the home screen swipe down from the top of the screen 2 Tap Wi Fi If the Wi Fi switch is Off set it to On 3 Tap a network 4 If the Wi Fi Protected Setup screen appears do one of the following e If you have access to the Wi Fi router and it uses Wi Fi Protected Setup tap Press WPS Button on Router or Enter PIN into router Complete the onscreen instructions 22 e f you don t have access to the Wi Fi router or it doesn t use Wi Fi Protected Setup tao Don t use WPS 5 If necessary enter the username or password for the Wi Fi network 6 Tap Connect Turn on Bluetooth Technology 1 On the home screen swipe down from the top of the screen 2 Tap EZ When Bluetooth technology is on turns blue and appears in the upper left corner of the screen To turn off Bluetooth technology tap again mW BlackBerry World Access the BlackBerry World App Swipe down to amp 4 change settings From the home screen tap to open parental controls BlackBerry World download data ERAGE o network and payment options G Trending Apps amp Games Tap to select what type Search of content to view then filter for games apps music and videos or select My World to view your downloads Sprint As You Go customers You will need to pr
17. nt com activate and follow the instructions When you have finished make a phone call to confirm your activation If your smartphone is still not activated or you do not have access to the Internet contact Sprint Customer Service at 1 888 211 4727 for assistance Get Ready NW Set Up Your Smartphone Explore the Setup Screens When you turn on your smartphone for the first time you ll be asked to set some options Just follow the onscreen instructions and you ll be up and running in no time 1 After turning on your smartphone follow the onscreen instructions to e Select a language e Set up wireless and Wi Fi connections e Accept the license agreement e Sign in to or create your BlackBerry ID for details see BlackBerry ID on page 9 e Select your diagnostics and location options 2 Complete the video tutorial to learn essential gestures for using your smartphone 3 Once you ve finished the initial setup tap Setup EH on the home screen to explore additional setup options including setting up email social networking accounts BlackBerry Messenger BBM and more For more information about setting up your smartphone visit blackberry com startqsetup NW BlackBerry ID EE BlackBerry Link BlackBerry ID Sign in using your BlackBerry ID or create a new BlackBerry ID if you don t have one BlackBerry ID helps sync information for example contacts between your smartphone and computer It
18. om your finger half way up To put your smartohone below the screen The app is minimized and to sleep press the Lock screen key appears as an Active Frame To close the app completely tap X BlackBerry Basics Note For added security you can require a Us Vo Vo Bi rie password to wake up your smartphone Swipe BELA EET down from the top of the home screen and tap gt Security and Privacy gt Smartphone Password Follow the prompts to set a password 7 8 9 2 1t 9 HT ZEXi Civils UN M IJ sym visit sprintcom support for guides tutorials and more 11 WW Notifications Checking Notifications On the home screen or in an app slide your finger up from the bottom of the screen and Mone 11 35am pause Your notifications appear on the left j Sa A oe J To peek into the BlackBerry Hub to check messages slide your finger to the right To stay in your app slide your finger to the bottom of the screen 1 2 EM fi x 1 2 3 z wee RT Y Ut P QIwILEIRI tify fuU M lo le 4 5 6 z 4 4 5 6 sA d STD FI GHIH J FK a Al sibDIFiGI H J K E 7 8 9 Q 7 8 9 Q aj zixl civi B N M xaj zixicivi B IN IM 2 oo oan 0 a5 sym 4 12 The notification icons show you that you have new or unopened items for your accounts in the E BlackBerry Hub When you have a new item ate the X indicator appears on the notification icon You can peek at your
19. ovide credit card information to purchase and download items from BlackBerry World visit sprint com support for guides tutorials and more Scroll down to view top apps games albums movies and TV episodes Tap an item for details and reviews then download the item or share it over email BBM and more 23 Use Your Smartphone W BBM and BBM Video You can use BlackBerry Messenger to chat and BBM Video Chat share voice notes pictures videos and other files To start a BBM video chat in a BBM chat the with friends who have a BlackBerry smartphone Phone or the Contacts app tap p With BBM you can enjoy chatting in real time with your friends and knowing when someone has read your message The BBM Groups feature lets you share pictures lists appointments and To move the more with a group of family members friends or video thumbnail 9 p Yy touch and hold Switch to a co workers the thumbnail BBM chat and drag it to Sh e From the home screen tap a to open BBM a corner ie Aad You can start a BBM Video chat from any BBM End a video chat or from the Phone or Contacts app on your smartphone If you try to start a BBM Video chat Pitot Suidibawesi from the Phone or Contacts app with someone microphone the front and rear who isn t a BBM contact you will be asked to eee add the person to BBM before you start your BBM Video chat chat 24 EE Music Access the Music Player From the
20. t Visit sprint com readynow to 1 To remove the battery door press and slide the battery door down 2 Align the battery contacts to insert the battery To remove the battery pull up the colored end of Install the Battery and Memory Card the battery 3 Insert the optional memory card if you have one 4 Charge your smartphone using the charger provided in the box Plug the charger into a power outlet and connect the charger to your smartphone using the USB port Turn the Smartphone On or Off gt Press and hold the Power On Off button to turn your smartphone on or off learn about transferring contacts calendars and more from your old phone A memory card might be pre installed 6 HW Activate Your Smartphone Activate Your Smartphone ca amp If you purchased your smartphone at a Sprint Store it is probably activated and ready to use If you received your smartphone in the mail and it is anew Sprint account ora new phone number your smartphone is designed to activate automatically when you first turn it on You will see a Contacting the wireless network screen at startup Follow the onscreen instructions to continue To confirm your activation make a phone call visit sprintcom readynow for more information to get your smartphone up and running Gd If you received your smartphone in the mail and it is going to be activated on an existing number you re swapping phones go to spri
21. tion appears in BlackBerry Hub e Save data to a memory card instead of your smartphone storage e Turn off the camera flash Tip Like most electronic devices your smartphone battery will drain less quickly if you keep it out of the sun and other hot places keep the contacts clean and charge it regularly Avoid leaving your smartphone turned off with a low battery power level for an extended period visit sprint com support for guides tutorials and more 31 Tools amp Resources Manage Your Account Online www sprint com e Make a payment see your bills enroll in online billing e Check minute usage and account balance e See or modify the details of your Sprint service plan e Get detailed instructions and download content From Your Sprint Smartphone e From the Phone touch Bio check minute usage and account balance e From the Phone touch Bic make a payment 32 e From the Phone touch Eto access a Summary of your Sprint service plan or get answers to other questions From Any Other Phone e Sprint Customer Service Dial 1 888 211 4727 e Business Customer Service Dial 1 888 788 4727 m Resources Resources For Your Smartphone e Community Visit community sprint com to join the discussion about all things Sprint This Get Started Guide to get you up and Here people helo each other make the most of NS their wireless services with tips forums blogs e Ready Now Visit spr
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