Sprint Nextel Digital Voice DVP 403 User's Manual
Contents
1. e After leaving a message in a Subscriber Mailbox an Automated Attendant caller can dial zero 0 to reach the lowest numbered extension which is frequently an operator extension Issue 1 6 Installation Checklist 3 Chapter 2 Installation Checklist e By default the Automated Attendant answers with this recorded main greeting Thank you for calling If you are calling from a touchtone phone Default please dial the extension number you wish to reach or dial zero for Automated assistance If you are calling from a Rotary Dial phone please stay on the line for assistance This greeting can be re recorded at any time Attendant e Sprint Digital Voice lets the Automated Attendant play different main Answering greetings according to schedules that are based on the day s date and time For example you can set up a schedule for typical business workdays Monday Friday starting at 9 00 a m Then you can set up another schedule for typical off hours Monday Friday starting at 5 00 p m This schedule is used for weekends This way you can have two main greetings one for workdays and one for off hours These schedules are already set up as defaults The dialpad keys 0 8 can be used to customize a dialing menu Keys 9 and are each permanently assigned for a certain function described in the list Default below Callers can dial either extension or mailbox numbers Automated By default the dialing menu is as follows2. Sprint Digital Voice WY et CW DAA ICANN DVP 403 Ouick Start Guide Item Number 699345 Nothing contained in this guide shall be deemed to be and this guide does not constitute a warranty of or representation with respect to any of the equipment covered This guide is subject to change without notice and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide Further the Voice Mail Manufacturer also reserves the right without prior notice to make changes in eguipment design or components as it deems appropriate No representation is made that this guide is complete or accurate in all respects and the Voice Mail manufacturer shall not be liable for any errors or omissions In no event shall the Voice Mail manufacturer be held liable for any incidental or conseguential damages in connection with the use of this guide SPRINT AND THE DIAMOND LOGO ARE REGISTERED TRADEMARKS OF SPRINT COMMUNICATIONS COMPANY L P USED UNDER LICENSE Proteg is a registered trademark of Sprint Products Group Inc Copyright 2000 CTL Inc Used with permission All rights reserved Table of Contents Chapter 1 Introducing the Voice Mail System Weleometo punt Digital VY Occ cask tat celine YR Yd A DU 1 Fedw Regum Lai FA EUO AE AFON 2 Solare Regue MON Cd dn dw FA DORF TO ROF 3 caul vore Mil Set Dai dd CY FY AF MY YT 3 Befall Automated trend ait Arise ri Git sous a isda odd HY ntd 4 Detault Aut
3. e the Automated Attendant will answer calls using the default main greeting and dialing options To customize Sprint Digital Voice refer to the System Administrator s Guide Other Guides With Sprint Digital Voice e User s Guide This guide explains Sprint Digital Voice s subscriber mailbox features and how to use them It is for extension users Subscriber mailboxes are referred to as Voice Mailboxes in the User s Guide e System Administrator s Guide This document is a detailed explanation of Sprint Digital Voice s programmable features These features customize the Subscriber Mailboxes the Automated Attendant and the system wide features of Sprint Digital Voice In addition the appendices at the end of this guide contain menu trees for quick reference to programming and using the system This guide is intended for the installer and or the person who maintains the voice mail on a daily basis Installation Checklist amp 1 Chapter 2 Installation Checklist e Laptop Programming Guide This document details how to connect a laptop computer to Sprint Digital Voice An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox These programming options should not be used unless Sprint Products Group Technical Services request changes be made Changing any default settings may alter the operation of the voice mail system e Integration Guide This
4. 1 Plug one end of a modular line cord into Voice Mail Port 1 on Sprint Digital Voice See Figure 4 Connect Sprint 2 Connect the other end into the RJ11 modular jack that is Digital Voice to Your connected to an analog port on the phone system Note on the Phone System 3x8 and CTX systems this will be an Analog Adapter On the MTX Issue 1 6 and LTX the analog port may be from an analog station card or Analog Adapter 3 Repeat steps 1 and 2 for voice mail ports 2 3 and 4 if ports 3 and 4 are installed 4 Verify that all cabling and connections are correct Plug in the AC adapter connector to the voice mail and then plug the AC adapter into an electrical outlet Note If using a phone system other than Prot g refer to the Release Notes for Software Versions and the Integration Guide for further options IMPORTANT NOTE Extensions will receive notification of new messages flashing Intercom LEDs only when voice mail port 2 is connected to the phone system This is the factory default and can be modified if required For further information refer to STEP 8 of this guide Voice Mail Voice Mail Voice Mail Voice Mail Port 1 Port 2 Port 3 Port 4 7 SN 24 VAC yl Wo O 1 2 0 78 508007 nin el e CGR E gt gt mH o os x wmmoro gt q mrwmrvrmwT I NVM2VB C2 AC Power Cord AC Adapter Modular Jacks RJ11 To To Analog Station Analog Station Fig
5. document details the programming you must perform on your phone system when integrating with the Sprint Digital Voice System Use this guide if using a phone system other than Prot g e Release Notes for Software Versions This document details the latest change to the software Voice Processing Engine Number of Ports Hardware Requirement Analog network interface Control Microprocessor Digital Signal Processors Host 486 33MHz embedded processor DRAM Application Integrity 2 DB 9 Serial Ports Base Address Interrupt Level Telephone Interface Trunk Type Impedance Ring Detection Loop Current Range Crosstalk Coupling Frequency Response Connector Power Requirements External Wall Transformer Plug in Power Cord Base Unit Operating Temperature Storage Temperature Humidity 2 Installation Checklist DVP 203 allows for two ports DVP 403 allows for four ports On board loop start interface circuits Intel 80C188 Motorola DSP56303 80MHz PC core AMD Elan SC410 2Mbytes Real Time Clock with battery back up Operating at 115 kb s RS232 COM2 supports keyboard display emulation via ROM DOS Fixed at DEOO to DEFF Fixed at IRQ 5 Loop Start Ground Start for answer only 600 Ohms nominal 40 Vrms min 15 3 to 68 Hz 130 Vrms max 20 to 120 mA dc polarity insensitive 70dB at 3KHz channel to channel 300 Hz to 3400 Hz 3 dB transmit and receive RJ 11 type 120VAC 60Hz provide
6. from its own STEP 10 corresponding extension 1 From any extension Get intercom dial tone Access Voice Mail by pressing the voice mail feature key on the telephone or by dialing Call Log Onto a the voice mail group extension number Subscriber 9 Mailbox If you hear the Main Greeting dial and your mailbox number 3 Wait for the voice prompt You have no messages To record and send a Message press RS 77 For a help message press zero 0 Ready 4 Listen for the above voice prompt If you do not hear it return to STEP 3 Unstall Your Phone System Issue 1 6 Getting the Voice Mail System Up and Running 15 Chapter 3 Getting the Voice Mail System Up and Running Call in on one of your outside lines and wait for the STEP 11 Automated Attendant to answer The Automated Attendant will say the following main greeting which is Test the called an Instruction Menu Thank you for calling If you are calling Automated from a touchtone phone please dial the extension number you wish to Attendant reach or dial O zero for assistance If you are calling from a Rotary Dial phone please stay on the line for assistance The Automated Attendant allows callers to select options from a dialing menu To change the dialing menu see the System Administrator s Guide For now leave the dialing menu alone and go on to STEP 12 You may want to change the Main Greeting before STEP 12 doing any other Auto Attendant p
7. number of the UCD hunt group that will be used as the voice mail hunt group and press e From the Parameter Getting the Voice Mail System Up and Running 13 Chapter 3 Getting the Voice Mail System Up and Running Programming screen use the Down Arrow to highlight the Members field and press the e key to proceed to the Hunt Group Member screen Enter each extension s directory number that will be a member of the Hunt Group Exit the screen and Save Proteg XTX This is for future development IMPORTANT If the default mailbox numbering does not match the extension STEP 8 numbering plan of your phone system you will need to set up all your mailbox numbering before you perform any other voice mail programming If you add or change the mailbox numbering at a later Select the date you will have to re initialize Sprint Digital Voice As a result of the re initialization you must re program the entire system users must re record their personal Mailbox Greetings all messages and greetings will numbering for your Subscriber be erased Mailboxes When you select a phone system for integration see STEP 6 Sprint Digital Voice automatically assigns numbers to the Subscriber Mailboxes Generally these numbers start at the lowest numbered extension and continue in sequence until the total number of mailboxes reaches 50 However Proteg 3x8 has fewer than 50 extensions For these systems Sprint Digital Voice
8. place it on a level surface e Check that all components are included in the package These include One 1 voice mail unit Two 2 mounting screws with flange standoffs Two 2 wall anchors for drywall installation One 1 120VAC 60Hz Power Supply with six foot cord One 1 Wall Mounting Template and Instructions N Y 24 VAG 1 0 Wo 000 1 2 0 74 SUSZ _t 00000 00000 0 mm mm mm T O cooe O oo ws DIAL V1 Voice Mail AC Ports 1 4 Power COM I COM 2 Future Connect Laptop Figure 1 Sprint Digital Voice Cabinet Back Panel Getting the Voice Mail System Up and Running 7 Chapter 3 Getting the Voice Mail System Up and Running DIAL V2 Wc OQ 4D O Power Voice Mail Port Status LED LED LEDs Note The LEDs are lit when e the unit has power Power LED e Sprint Digital Voice is up and running Voice Mail LED e a particular Voice Mail port is busy Port Status LEDs Figure 2 Sprint Digital Voice Cabinet Front Panel 8 amp Getting the Voice Mail System Up and Running Issue 1 6 Chapter 3 Getting the Voice Mail System Up and Running Phone System Safety Precautions Before beginning installation of a Proteg phone system read through STEP 2 Important Safety Instructions found in the Ins
9. provides Subscriber Mailbox numbers that correspond to the current phone system numbering plan With the current 3x8 system there will be 34 unused mailboxes These unused mailboxes typically are numbered in sequence starting with mailbox 810 For example the default numbering for Subscriber Mailboxes in the Proteg 3x8 is 10 to 25 and 810 to 843 To create these mailbox ranges you use the laptop computer that you connected to Sprint Digital Voice and access a program in Sprint Digital Voice called the System Configuration Management Program You can change a Proteg system s numbering plan and create different ranges of mailbox numbers Such as ranges 10 to 15 and 22 to 25 for the 3x8 For more information on this feature refer to the document Using a Laptop with Sprint Digital Voice When you create mailbox ranges you need to account for any additional Mailboxes that you may need to use later on After you create the desired mailbox ranges you must re initialize Sprint Digital Voice The re initialization returns the entire database to default values and erases any recordings such as the Main Greeting personal Mailbox Greetings and messages To determine if you want the default Mailbox numbering 1 From the table below locate the system you selected in STEP 7 2 Review the default Mailbox numbering Note Trunk Mailbox numbering is not used with this version 14 amp Getting the Voice Mail System Up and Running Issu
10. Attendant e Press zero 0 or wait on the line for the operator the lowest numbered Dialing Menu extension during the workday schedule Press zero 0 or wait on the line to record a message for the operator the lowest numbered extension during the off hour schedule e Dial a Subscriber extension number to transfer to that extension If the extension is busy does not answer or is in Do Not Disturb the caller hears At tbe tone leave a message for extension XXX e Press 9 to hang up the call this cannot be changed e Press and a Subscriber extension number to leave a recorded message in that mailbox this cannot be changed e Press and a Subscriber Mailbox Number to log onto that mailbox and listen to the messages and or use other Voice Mail features this cannot be changed Note The Time Out function determines where the Automated Attendant routes a call if the caller doesn t press a key after the Main Greeting finishes playing The Time Out function works differently according to the workday schedule or the off hours schedule By default the Automated Attendant sends the caller to the lowest numbered extension during the workday schedule and lets the caller leave a message for the lowest numbered extension during off hours For questions regarding Sprint Digital Voice DVP 203 or DVP 403 or a Proteg Contactin g system contact Sprint Products Group Technical Support at 1 800 791 1110 Technical Supp
11. LTX Follow the instructions in Chapter 4 Customizing Subscriber Mailbox Features in the System Administrator s Guide to set up a System Administrator s mailbox The basic features are Mailbox Greeting Mailbox Security Code and Mailbox Name Subscribers do this from their own mailbox e The typical recorded Mailbox Greeting is Hello This is Jobn I can t answer the phone right now Note that at default Automated Attendant callers can dial zero 0 during or after the greeting to transfer the call to the lowest numbered extension as well as enter an extension number Subscribers can include this information in their greetings e A Mailbox Security Code can be assigned to prevent unauthorized access to a Subscriber Mailbox The code can be up to 6 digits long No one can log onto the mailbox without entering the code Note that there are no security codes assigned at default e A recorded Mailbox Name will play a personalized voice prompt instead of the corresponding extension or mailbox number In other words Sprint Digital Voice will say Jobn does not answer instead of Extension XX X does not answer See the User s Guide for instructions Review this 10 important steps to insure that Sprint Digital Voice is ready for use e From Sprint Digital Voice s system administrator s mailbox the lowest extension number which defaults to extension 10 or 201 at installation depending on the phone system and Sprint Digita
12. System Administrator Menu To set up different time periods schedules for the main greetings see the Programming section in the Installation and Maintenance Menu 16 amp Getting the Voice Mail System Up and Running Issue 1 6 Chapter 3 Getting the Voice Mail System Up and Running STEP 13 Set Up System Administrator s Mailbox STEP 14 Customize Three Basic Subscriber Mailbox Features Step 15 Installation Checklist Issue 1 6 You may want to set up a system administrator s mailbox for technicians This allows remote access to the system By default the lowest numbered mailbox on the system is the System Administrator s mailbox This is traditionally used by an on site administrator who is allowed to set up and delete mailboxes reset passwords customize attendant features and perform administrative and maintenance tasks on the voice mail system To ensure access to the system at all times multiple system administrator mailboxes can be assigned This will allow access to a secondary administrator when the primary administrator is unavailable There will be times when no administrators are available and a technician will be called to perform some task With a system administrator mailbox set up on Sprint Digital Voice a technician can dial into the system and make any changes that are reguested If available use mailbox number 25 on the Proteg 3x8 or mailbox number 250 on the CTX MTX
13. ation 6 Press 3 to initialize Sprint Digital Voice database for a specific phone system On the list below find the code corresponding to the Proteg system you installed 1 Proteg 3x8 2 Proteg CTX MTX or LTX 3 Proteg XTX Note If using a phone system other than Prot g refer to the Release Notes for Software Versions and the Integration Guide for further options 7 Enter the code and Follow the voice prompts 12 Getting the Voice Mail System Up and Running Issue 1 6 Chapter 3 Getting the Voice Mail System Up and Running STEP 7 Program the Proteg Phone System for Voice Mail Issue 1 6 Certain functions in the phone system require specific programming entries when integrated with Sprint Digital Voice Note If using a phone system other than Prot g refer to the Release Notes for Software Versions and the Integration Guide for further options Proteg 3x8 When installing Sprint Digital Voice on a Proteg 3x8 system the following settings must be changed on the phone system through the System Administrator s mailbox using a display keyset Extension Ring Assignment Under Extension change Ring Assignment for all voice mail ports to NO At default on the 3x8 system all extensions are assigned to ring for all lines in Day Mode operation If the voice mail ports ring assignments are YES then all voice mail ports will answer incoming calls simultaneously Trunkl
14. e 1 6 Chapter 3 Getting the Voice Mail System Up and Running 3 If you want to use the default numbering proceed to STEP 9 4 If you want to create ranges of Subscriber Mailbox numbers see the document Using a Laptop with Sprint Digital Voice When you are finished changing ranges of mailbox numbers go to STEP 9 below Default Default Subscriber Mailbox First Trunk HM E System Numbering Mailbox Number Proteg 3x8 sd 3x8 10 25 810 843 Not used Proteg C M LTX 201 250 Proteg XTX 2201 2250 7701 To set Sprint Digital Voice time and date from the STEP 9 System Administrator Mailbox the lowest numbered extension 1 Log onto the System Administrator Mailbox see STEP 6 2 Dial SA 72 for System Administrator Menu Set Sprint Digital Voice Time and Date 3 Dial TI 84 for System Time Follow the voice prompts When finished setting the time go step 4 4 Press DT 38 for System Date Follow the voice prompts When finished follow the voice prompts for exiting The basic setup is complete The default Sprint Digital Voice is up and running e By default there are 50 Subscriber Mailboxes e The Automated Attendant will answer incoming calls When the Automated Attendant answers callers can dial a desired extension number to which to transfer their call STEP 10 and STEP 11 show you how to verify the Subscriber Mailboxes and the Automated Attendant operation To call a Subscriber Mailbox
15. ial tone be sent upon disconnect from the far end that is when an Automated Attendant caller hangs up Once the Proteg phone system is installed and operational proceed with Step 4 Issue 1 6 Getting the Voice Mail System Up and Running 9 Chapter 3 Getting the Voice Mail System Up and Running To install Sprint Digital Voice STEP 4 1 Mount Sprint Digital Voice on a wall using the screw slots located on the bottom of the cabinet Use the enclosed template as a Install Sprint Digital guide when wall mounting Make sure that the ventilation slots are Voice not blocked Position the cabinet so that the LEDs are not blocked from view OR Place Sprint Digital Voice on any sturdy flat surface 2 Plug Sprint Digital Voice power supply cord into the connector labeled 24 VAC Place the adapter box into a 120V 60 Hz grounded outlet See Figure 3 Tools Need for Wall Mounting Onto Plywood Drill 1 8in Bit Phillips screwdriver Onto Drywall Drill 1 4 in bit Hammer Phillips screwdriver Port 1 Port 2 Port 3 Port 4 24 VAC a0 oi 1 2 07A 50808 eo Vo p r gt NVM2exVB C1 Ed T Zz E AC Power Cord AC Adapter 1 I I 1 1 1 1 I Figure 3 Installing Sprint Digital Voice 10 amp Getting the Voice Mail System Up and Running Issue 1 6 Chapter 3 Getting the Voice Mail System Up and Running To connect Sprint Digital Voice to a Proteg STEP 5 system
16. ice Mail amp Automated Attendant for Your Phone System Issue 1 6 Sprint Digital Voice Automated Attendant e Answers incoming calls with a recorded main greeting also called an Instruction Menu It typically begins with the phrase Thank you for calling XYZ company followed by a list of dialing options If this default greeting is too generic the Instruction Greeting can be customized at any time e Lets outside callers press digits on their touchtone phone to process their own call Dialing option can be customized to aid callers with such options as For sales press 1 For customer service press 2 For Joe press 3 etc Or the default selection of dialing options can be used Sprint Digital Voice e Lets an Automated Attendant caller leave a recorded message for an extension if the extension is busy does not answer or is in Do Not Disturb mode Or the caller can return to the Automated Attendant Instruction Menu e Provides a Subscriber Mailbox for each extension user This Subscriber Mailbox holds the recorded messages lets the extension users record and send messages to each other plus more e Retains any customized programming in the event of a power failure About This Guide This guide explains how to get Sprint Digital Voice up and running with the Proteg 3x8 CTX MTX LTX or XTX phone system Once the setup procedure is completed e each phone system extension will have a Subscriber Mailbox and
17. ine Voice Mail Group Answer Program Voice Mail Group Answer to allow ring in to the Automated Attendant based on the time of day when the Auto Attendant should answer If no Automated Attendant is used the field should be set to NEVER The other valid entries are ALWAYS DAY or NIGHT Call Handling Voice Mail Dialing Ratio Set both the Tone Time and Int_Dgt Time to 90 Control Voice Mail Program all of the fields in this category as follows VM Group Member enter all the voice mail extensions that are used Prefix Codes ICM VM 12 Transfer 11 Busy FWD 11 No Ans 11 Direct FWD 11 Suffix Code NULL Disconnect Digits 999999 Proteg CTX MTX LTX When installing Sprint Digital Voice on a Proteg CTX MTX or LTX system the following settings must be changed through Remote Maintenance Programming Once the changes are complete connect a laptop to the Proteg system and send the updated information RMP Programming Extension Category 3 Mark all ports that are connected to Sprint Digital Voice as V M The last column on the right specifies the port type To change a type press e until V M is displayed in the field Exit the screen and Save RMP Programming Call Handling Voice Mail Function Using the Down Arrow highlight the Disconnect Codes field and enter six of the number nine 9 Exit the screen and Save RMP Programming Extension Application Uniform Gall Distribution UCD Settings Enter the
18. l Voice installed select correct phone system If mailbox range is incorrect change it before proceeding with any other steps Getting the Voice Mail System Up and Running 17 Chapter 3 Getting the Voice Mail System Up and Running Set date and time Set answer schedule table with holiday schedule Set each dial action table that is used Record main greetings Disable mailboxes that are not in use Be sure to set each unused mailbox s Message Limit to zero 0 If message wait indication is desired make sure that port 2 on Sprint Digital Voice unit is connected If you have installed a DVP 403 but initially are using only ports 1 and 2 disable message notification on ports 3 and 4 This will allow the voice mail system to operate properly Assign mailbox names for dial by name directory Record mailbox names for use until subscribers can enter their mailboxes and record their names Assign system administrator s mailbox for vendors 18 amp Getting the Voice Mail System Up and Running Issue 1 6
19. omated Attendant Dialing Meny an deu a GR OF 4 Coniaeune Feche SUPPO eis sist wt Siti DG Ga oy noda 4 Chapter 2 Installation Checklist Before Installing the Voice Mail and Phone Systems eeeeesseeeseeeeseseeesseeeeaees 2 Chapter 3 Getting the Voice Mail System Up and Running SPER TA CRCR E pP Cn Ga Y YG Y Sl dd aa fl SIEP 2 Observe Sety Drec au LO Su R 9 STEP 37 Tastal Y our Phone Systennau ed a tenants 9 STEP 4r Tstalleghe Voice Mall BYSUS 10 STEP 5 Connect Sprint Digital Voice to Your Phone System 11 STEP 6 Program Sprint Digital Voice for the Correct Phone System 12 STEP 7 Program the Prot g Phone System for Voice Mail eee 13 STEP 8 Select the Numbering for Your Subscriber Mailboxes eee 14 STEP 9 Set Spent Digital Voice Time amd O ate ua nein asia 15 SLEP 10 Cal Loe Onto a Subscriber Mailbox Hurinuese cease ioneliiaas 15 STEP 11 Test the Automated Attendant 0 cccccccecsessecseccesscscccesecssssccsesssssecsecs 16 STEP 12 Re record the Wait Green una awi Td FF yd yT 16 STEP 13 Set Up A System Administrator s MailDo Xi eadw WA naa 17 STEP 14 Customize Three Basic Subscriber Mailbox Features 17 STEP 15s Tnstallanon ChecKlist ueu eo Gu Gu yn Wy da dd t7 Issue 1 6 Table of Contents amp i Table of Contents ii amp Table of Contents Issue 1 6 Chapter 2 Installation Checklist Welcome to Sprint Digital Voice Vo
20. ort 4 Installation Checklist Issue 1 6 Chapter 2 Installation Checklist Sprint Digital Voice is easy to install and maintain if the details of the installation are outlined before the phone or voice mail are installed Before Before beginning the installation talk with the customer and make sure that you Installing the have a complete understanding of how the customer wants the systems to Voice Mail function This will keep you from having to make changes after installation that can cause Sprint Digital Voice to re initialize When the voice mail has to be re initialized previous programming and recordings such as main and Phone Systems greetings and subscribers greetings are destroyed Some of the questions that you will need answers to are outlined below Which Proteg system is being used How many mailboxes will be needed Will the default numbering plan change Will Dial by Name be used If Dial by Name is used will it be first or last name How many greetings need to be recorded Who will record the greetings What information will the greetings contain Will the site use the Automated Attendant feature Important If the default mailbox numbering is incorrect for the extension numbering plan on your phone system change it before doing any other programming To change the mailbox numbering you must re program mailbox ranges This information is covered in STEP 8 of this document Issue 1 6 Ins
21. rogramming By default you can have two main greetings Instruction Menus one Re record the for each of the time periods listed below Main Greeting e Monday to Friday starting at 9 00 a m This is for typical workweek days e Monday to Friday starting at 5 00 p m This is for typical business off hours including weekends Suggestions for the Main Greeting e If Sprint Digital Voice is located in your business it is common to say Thank you for calling XYZ Company Please dial e When it comes to recording the dialing options use the default menu explained in the beginning of this guide as an example You may want to add the instructions for leaving a Ouick Message press the key and dial the extension number To change the Main Greeting from the System Administrator Mailbox the lowest numbered extension 1 Log onto a System Administrator Mailbox see STEP 6 Wait for the voice prompt You have no messages To record and send a message press RS 77 For a belp message press zero 0 Ready 2 Dial SA 72 for System Administrator Menu 3 Dial I 4 for Instruction Menu Follow the voice prompts When Sprint Digital Voice asks you to enter the mailbox number for the Main Greeting do the following To change the workday Main Greeting enter 802 8002 in Proteg XTX To change the off hours Main Greeting enter 803 8003 in Proteg XTX 4 When done follow the voice prompts for exiting the
22. s 24VAC Consumers 12W max 32 F to 104 F 09C to 40 C 32 F to 158 F 0 C to 70 C 20 to 50 non condensing Issue 1 6 Chapter 2 Installation Checklist Physical Dimensions Base Unit Height Width Depth Weight Power Requirements External Power Supply Height Width Depth Weight Regulatory Certifications United States Canada Warranty Software Capacity Storage Capacity Software Subscriber Mailboxes Trunk Mailboxes Programming Interface Requirement Mailboxes Default Voice Mail Setup CTX Wall or desktop mount 2 2 inches 11 1 inches 2 0 inches 2 0 pounds Wall transformer 6 foot power cord 2 5 inches 2 25 inches 2 0 inches 90 pounds FCC part 68 ID EBZUSA 25267 VM T REN 1 1B UL E96804 IC CS 03 885 8871 A REN 0 3 ULC E96804 One 1 Year DVP 203 allows for 3 5 hours DVP 403 allows for 3 5 hours Maximum 50 mailboxes Maximum depends on system A Proteg digital extension or a single line extension e Sprint Digital Voice DVP 203 and DVP 403 provide 50 Subscriber e When Sprint Digital Voice DVP 203 initializes for the first time it defaults to the Proteg 3x8 numbering plan The DVP 403 defaults to the Proteg e Sprint Digital Voice lets extension users Know when they have a new message in their Subscriber Mailboxes The voice mail feature key on the telephone flashes when the mailbox has a new message
23. tallation Checklist 5 Chapter 2 Installation Checklist 6 Installation Checklist Issue 1 6 Chapter 3 Getting the Voice Mail System Up and Running STEP 1 Check Equipment Package Contents Issue 1 6 Proteg System Equipment Requirements e Check the Installation and Maintenance Manual of the Proteg system you are installing to see that you have all of the equipment required Plus it contains the installation information needed to install the system e An analog station port from the phone system will be needed for each Voice Mail port Note On the Proteg 3x8 and CTX systems this will be an Analog Adapter On the MTX and LTX the analog port may be from an analog station card or Analog Adapter Sprint Digital Voice Equipment Requirements Sprint Digital Voice cabinet see Figures 1 and 2 Sprint Digital Voice AC power adapter AC outlet 120V 60Hz Modular line cord s 2 wire or 4 wire RJ11 Jack Laptop computer optional Sprint Digital Voice is configured to work with any of the phone systems in the Proteg family Upon the completion of the installation the unit is operational To change or modify the default settings such as mailbox numbering or providing advanced programming options and diagnostics a laptop is required Each Sprint Digital Voice DVP 203 or DVP 403 should be unpacked and inspected e Remove the DVP 203 or DVP 403 from its packaging and
24. tallation and Maintenance Manual Observe Safety Sprint Digital Voice Safety Precautions Precautions e Do not expose this product to rain or any type of moisture Do not locate the unit near heating appliances e Do not expose the operating unit to direct sunlight o Locate the unit away from devices that generate electrical noise like fluorescent lamps and motors Protect the unit from dust high temperatures and vibration Do not place any covering over the unit while it is in operation Do not obstruct the ventilation holes on the sides of the unit Allow at least two inches of clearance from any adjacent surface Keep the environment at a temperature of 50 to 104 F 10 to 40 C with a 10 90 relative humidity non condensing If this is a new installation install the Proteg phone system in accordance with the phone system Installation and Maintenance Manual STEP 3 IMPORTANT NOTE ABOUT THE OUTSIDE LINES Install Your Phone Reguest outside lines with open loop flash disconnect supervision from System the phone company Outside lines with open loop disconnect supervision prevent the recording of unwanted silence This can happen when an Automated Attendant caller records a message and then hangs up but Sprint Digital Voice is unable to detect the hang up Also reguest that the telephone company apply an open loop of at least 300 milliseconds If this feature is not available in the area request that continuous d
25. ure 4 Connecting Sprint Digital Voice to the Protege Phone System Getting the Voice Mail System Up and Running 11 Chapter 3 Getting the Voice Mail System Up and Running STEP 6 Program Sprint Digital Voice for the Correct Phone System Proteg 3x8 is the default phone system for Sprint Digital Voice DVP 203 Protege CTX is the default phone system for Sprint Digital Voice DVP 403 To change this setup log onto the system administrator s mailbox At default that is either 10 or 201 depending on the Proteg system and Sprint Digital Voice Once logged on follow the prompts to change the default phone system to the correct Proteg system Note This step must be performed before the Proteg phone system is programmed for voice mail Change the default phone system to the one installed in Step 3 1 Log onto the System Administrator Mailbox which before initialization is extension 10 or 201 depending on Sprint Digital Voice unit installed as follows Dial into the Automated Attendant using the outside number or Dial the extension number 2 If you hear the Main Greeting dial Otherwise go to step 3 3 If requested dial mailbox number 10 or 201 Before initialization of the new system Sprint Digital Voice s system administrator mailboxes are programmed for the lowest mailbox number 4 At the Main Menu press DM 36 for the Database Management Menu 5 Press SI 74 for System Initializ
Download Pdf Manuals
Related Search