Snom VoIP PABX User's Manual
Contents
1. Press and the call will be transferred to the recipient Announced Transfer If you wish to talk to the recipient before transferring the call O Press the 27 HOLD key Quick Reference Card snom 320 360 V1 2 generic Copyright IP Cortex Ltd 2005 2006 29 Dial the destination number Press and talk to the recipient Hang up the original call will be transferred to the new recipient If after calling the intended recipient you decide not to transfer the call do not hang up but instead press again to retrieve the held call Voicemail Your Own Extension Voicemail If the message light is flashing and or is shown on the display then you have one or more messages To retrieve your messages O Press the button under the prompt or the E button A message summary is displayed Press to connect to the voicemail system Follow the voice prompts to pick up and delete messages etc The Initial password on all mailboxes is For security reasons you should change this to your own private code when you first log in to voicemail To access a mailbox from another extension dial 8501 You will then be prompted for the three digit extension number and its password The password may be changed along with other operations like recording your own outgoing announcements via the Mailbox Options 0 sub menu in the voicemail system Accessing from Outside To ac2. Voicemail Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default When a call is made to your extension and it is either not answered within a period of time determined by your system administrator or busy because you are on another call then the call will be answered by the voicemail system The caller will be promoted to leave a message which you can retrieve either via your phone the PABX web interface or e mail Accessing Voicemail Your system manger should have informed you of your initial voicemail PIN which will be required to access your voicemail account If you do not have this you may obtain it from the my phone area of your PABX logon See Using the Web Interface Your voicemail PIN should be changed to a secure code that you can remember This can be done from the web interface or using a phone keypad To access voicemail simply dial your internal voicemail number from your internal extension phone The default number to access your own voicemail is 8500 but your administrator may have set this to something different on your system This voicemail interface knows your voicemail box from the extension you are calling on and will tell you the extension number when you call and hen ask for your password or PIN There is a second interface to voicemail which does not decide on the mailbox from the calling phone but instead prompts you for yo
3. Old messages If you have messages then this prompt will take you to the first message Change folders messages can be saved to alternate folders see option 9 below This option allows those folders to be accessed Return to main menu Return to main menu Once a message has been listened to the following additional options are available Repeat message 22 e Ll le G le Next message move to next available message Delete message Forward message to someone else Save message to a specific folder Help repeat options Exit Advanced gives access to the following advanced options Reply send a reply if sender was a local extension Envelope play time date and sender information about the message followed by the message Return to main menu leave the advanced menu 23 Short Code Features Built in short codes on the PABX are O lt ext gt Connect directly to voicemail for lt ext gt doesn t ring the phone Hot desk Bring my extension here feature Hot desk Release this phone 9 Forward calls Allow calls to ring on an additional extension Record IVR menu message 24 Phone Quick Reference Cards The following quick reference cards give basic generic information required to operate a number of types of phone They need to be customised with information about your system for example voicemail number and will often be superseded by copies provided by your system adm
4. gt SS _ Then select the ipcortex Asterisk line Dialing Options x Settings For speed dialing Delete Settings for phone number Formatting and dialing J Automatically add country code to local phone numbers Dialing Properties ipcortex Asterisk Line Properties AA OK the changes and then click on Start Call in the previous dialogue Your phone should ring and then when you pick it up the far end will start to ring You can then complete the call and hang in the normal way once complete Troubleshooting If the phone fails to ring when a call is placed there may be a number of reasons Wrong TAPI provider being used Double check your application is using the TAPI provider dialler called ipcortex Asterisk TAPI incorrectly configured Repeat the steps in the previous section entitled Configuring the TAPI Driver Wrong phone rings The TAPI configuration via registry download from your my phone area is only appropriate when you wish to allow TAPI to control your main owned phone If you wish to control other phones please contact your system administrator for details 19 20 No network connectivity to PABX The PC needs to be able to communicate with an application on TCP port 5038 of the PABX If there is no network connectivity between your PC and the PABX or a firewall is preventing these connections then TAPI will not be able to operate
5. system administrator will need to reset your password for you 12 TAPI Configuration This is an optional component which may be licenced on your PABX If it is enabled on your installation you will see the Show TAPI settings option on the my phone area of your user settings Introduction TAPI is a Microsoft provided interface that allows a PC running Windows 2000 or XP to make or receive phone calls Our system provides a TAPI driver which allows Windows applications to control your phone When correctly deployed and configured phone calls may be initiated and notifications received about incoming calls via your PC This does not affect the way that you actually proceed with calls as your phone rather than the PC is responsible for actually making or receiving the call but does allow this to be controlled from suitable Windows applications The TAPI drivers provide the interface which allows applications to control a phone How the application uses that interface and presents it s functions to the user is determined by the application Requirements The TAPI drivers operate on Microsoft Windows systems with the following minimum specification Windows XP or Windows 2000 TCP IP LAN connection 50MB free disk space TCP IP connectivity is required between the PC and the PABX for TAPI to operate Installing the TAPI Drivers For convenience the drivers you will need to install on your PC are available for download fro
6. VoIP PABX User Guide PABX User Guide Release 1 1 April 2006 This document and certain software on the system disk of the device is Copyright 2005 IP Cortex Ltd The above software is licenced under terms which can be found in the Software Licence section of the documentation Use of the device is subject to the terms therein If you do not accept those terms then you may return the device unused in it s original packaging for a full refund of the purchase price Important Safety Notice Depending on the power arrangements it is possible that your VolP system phone will not work during power outages Your system administrator will be able to give your further information about arrangements for access to telephone service during power failures It is not safe to assume that your VolP phone will be available to make emergency calls at all times and you should therefore famailiarise yourself with other means of making emergency telephone calls e g fixed exchange lines and mobile phones should this be required EMERGENCY CALLS the VoIP phone system should not be used as the sole or primary means of summoning assistance in the event of an emergency as power interruptions or other system failure modes could cause it to become unavailable without warning Trademarks ipcortex is a Trademark of IP Cortex Ltd All other Trademarks reproduced in this document are the property of their respective owners and used for ide
7. andset dialling the full extension local or national number and pressing the button marked OK 1 or Dial is usually sufficient to make an outbound call Quick reference cards may have been provided with key information about use of your phone system templates are attached in the Appendix of this manual For information on more advanced features please see the phone Quick Reference Card or full phone manual Using the Web Interface The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences Connecting The web user interface is available from most HTML supporting browsers including e Mozilla Firefox all versions e Microsoft Internet Explorer 5 0 e Opera Start your preferred browser and enter the URL you have been provided with Login Page Mozilla Firefox File Edit View Go Bookmarks Tools Help lt a X E E amp A r pabx mydomain com Opera Opera Web Mail Opera Community Shout99 Doublespe SU Stumble All Ilikeit 2 Not for me e E O A Menur ipcortex A Logon F logon This area of the site gives access to private customer resources Username Password OK gt hel p Note that login to this site requires that your browser accept cookies We plant a cookie to be sent back to this server only which expires at the end of your session t
8. ation problems gt y Getting Started We assume for the purposes of this user level manual that your phone system administrator or installation engineer have setup your VoIP PABX and phones If you are also a phone system administrator then you should consult the ipcortex VoIP PABX Installation amp Administration Guide for details of how to administer the whole system As a user you will normally have been provided with either a physical phone or a PC based soft phone which works in conjunction with your PC or PDA and suitable audio hardware You should also have been given a username password and URL to access your own personal user area of the PABX If you do not have this information then you will need to obtain them if you wish to make any changes to user level settings or access advanced integration features such as TAPI PC integration If you have been provided with a physical phone then you do not need the above username and password information to make phone calls Making Phone Calls Using a Phone Handset Phone operation does vary between manufacturers and models but basics usage is reasonably intuitive being quite similar to the way that traditional analogue handsets operate The key difference is that most digital handsets have the concept of pressing a dial key after the whole number has been entered in a similar way to a modern mobile phone before the call attempt will be made Picking up the h
9. cess the voicemail system from 30 outside mobile etc dial 0 Follow the prompts to enter your extension number and password Important Notes The snom system phones normally require power from a wall socket to operate If your phone is powered locally in this way then you will not be able to make or receive calls on your phone should mains power fail The central PABX is however powered by long running backup batteries to maintain service while the power is off Calls During Power Outage Incoming calls to extensions which have lost power will go straight to voicemail Voicemail may then be picked up from anywhere see opposite Phones in certain locations are powered from the central battery backup supply BT Exchange line s should be useable during power failure and are available at Emergency Calls Calls to the emergency services 999 112 may be made in the normal way In the event of an emergency during a power outage one of the above phones may be used to make outgoing calls Use of a mobile phone if available may be a quicker way to obtain help during a power outage without moving from your current location 31 Index B browser 8 13 14 17 busy message 21 button mappings 11 C call pickup short code 23 change password 12 configuration tips definition 6 14 critical instructions definition 6 13 D delete message voicemail 22 E e mail address 3 9 Elmeg IP290 25
10. ed and the resultant directory sorted by name as it would be on the phone for display my details This is the main area where general details and preferences may be changed Name Your full name as it appears in the directory and on calls to other users E mail Address The address to which notifications will be delivered for this login o The e mail address given here is the one to which voicemail notifications from ordinary extensions and or faxes from any soft fax extensions will be sent If this is entered incorrectly then you will never receive these notifications and information may be lost Send Email Voicemail Alerts If set and an e mail address is entered above then an e mail will be sent to the address whenever a Voicemail is received at your extension Attach Voicemail to Alerts If set then the above notification will have a copy of the message attached as a WAV file This may be listened to on a suitably equipped PC or PDA 1 Notifications with attached messages will generate large e mails Please ensure that your mail system and collection arrangements can cope with the volume and size of messages before enabling this option Remember to disable it if you are going to be away from your e mail for a while Personal phonebook Enter names and numbers into empty fields in this area to add new entries into your personal phonebook Use for phone buttons if this is set to yes for an entry then the system will a
11. emergency calls 26 E folders 21 forward short code 23 forward to voicemail 23 H home extension 11 hot desk 23 L licence software 2 Logon See login M main menu voicemail 21 menu user 9 32 N network connectivity 19 new messages voicemail 21 next message voicemail 22 night mode 23 number barring See call barring O old messages voicemail 21 Outlook using with TAPI 18 P password 8 changing 8 password voicemail 21 phone 10 11 13 17 19 20 21 23 24 25 27 phonebook 3 9 10 personal 10 phone line 3 11 phone quick reference 24 PIN number 11 20 R RS 232 See Serial S Short codes 23 T 23 2 23 5 23 0 23 8 23 9 23 8 23 SIP registration 11 snom 190 25 soft fax See fax supported browsers 8 T TAPI 13 33 Configuration 13 Configuring 17 installing drivers 13 Introduction 13 Requirements 13 Testing 18 Troubleshooting 19 U unavailable message 21 V Voicemail 20 accessing 20 advanced options 22 configuring 20 delete message 22 folders 21 main menu 21 new messages 21 next message 22 old messages 21 password 21 retreiving 21 voicemail alerts 10 voicemail alerts 10 W Web Interface 9 34 Notes 35 ed The Mansion Bletchley Park Milton Keynes MK3 6EB UK Tel 01908 276650 Fax 01908 276699 http www ipcortex co uk
12. inistrator You may make copies of these for your own use in conjunction with the phone system 25 26 Phone System Quick Reference Elmeg IP290 snom 190 phone Answering Calls To answer calls in the normal way simply pick up the handset To answer a Call hands free S the built in speaker phone press rather than lifting the handset Dialling External numbers Enter full external number Press the io delete digits in case of error When complete press OY io dial The number is the normal full local national or international number No prefix e g 9 is required Other Extensions by Number Enter extension number Press GQ The handset can be lifted at any time before or after dialling the number If the handset is not lifted then the call will proceed as a hands free call on the built in speaker phone Using the Directory Press the key under the _PhoneBE on screen menu Use the O and O keys to move around the directory until the required name is shown Press lt gt Numbers All Centre extensions are digit numbers starting witha ____ The extension number is normally shown top centre of the phone display Press to see this if the display has other messages e g missed calls All extensions may be called directly from outside by prefixing them with 0 e g 0 Ending a Call Press amp or Return the handset to its cradle Placing a Call on H
13. irmation boxes will be displayed by the registry editor If you are quite sure that the file you are importing is the same one downloaded from the PABX then it is safe to OK these Registry Editor xi Are you sure you want to add the information in C Documents and Settings rob Desktop asttapi reg to the registry On completion a message similar to the following will be displayed and indicates that the settings were successfully imported You may now need to reboot your PC for the settings to take effect Testing the TAPI Interface 18 Once the settings have been loaded TAPI may be tested by running any TAPI capable application and dialling a number An example of a TAPI application which may be present on many PCs is Microsoft Outlook The following instructions assume Outlook purely as an example For other applications you should consult the documentation provided with the application or Whichever program you use you will need to tell it to use the ipcortex TAPI service provider to place calls In Outlook select a contact then right click on Dial number The first time you dial a number you can set the correct TAPI dialler by selecting Dialling Options from the call menu 2 New Call x r Number to dial Contact Home y Open Contact Number 01908276654 y Dialing Properties Create new Journal Entry when starting new call Call status On hook Start Call End Call Dialing Options
14. k up the handset To answer a call hands free using the built in speaker phone press rather than lifting the handset Dialling External numbers O Enter full external number Press the key under the symbol to delete digits in case of error When complete press to dial The number is the normal full local national or international number No prefix e g 9 is required Other Extensions by Number O Enter extension number Press The handset can be lifted at any time before or after dialling the number If the handset is not lifted then the call will proceed as a hands free call on the built in speaker phone Using the Directory O Press the key or the button under the under the BBE on screen menu symbol Use the up or down arrow buttons on the silver directional dial or the button under the onscreen arrow keys to move around the directory until the required name is shown Press Ending a Call Press or return the handset to its cradle Numbers All extensions are digit numbers starting with a ___ All extensions may be called directly from outside by prefixing them with 0 e g 0 Placing a Call on Hold To place a call on Hold press the En HOLD key To retrieve the call press the Z key again Transferring a Call Unannounced Transfer Whilst in the call with the third party O Press the TRANSFER key O Dial the destination number
15. m your user area of the PABX o Installation and configuration of the TAPI drivers requires at least one restart of the system In addition installation may fail if other applications are running at the same time as the installer For these reasons you should save all data and close all other applications apart from the web browser before downloading and running the installer 13 To download the installer log on to the PABX using your user login and go to the my phone settings screen Once on that screen open up the Show TAPI settings option by clicking on the text see previous chapter for details of how to do this iy because it isn t licenced on your PABX Please contact your administrator or system vendor for further help ys f the Show TAPI settings option is not present this is probably Next click on the driver installer download amp z Hide TAPI settings for AstTapi Asterisk Server pabx2p bp ipcortex net Port 5038 User 651 Password edit User channel SIP 651 Inbound channel SIP 651 Dial by Context on Context local Caller ID Rob Pickering TAPI gt Set caller ID on Download MS Windows reg file Save file then double click to install The Asterisk TAPI driver nstaller can be downloaded from gano D Depending on your browser and settings you may well be warned that the file contains executable code 3 Exact details of the following dialogs will differ between browser types 0 a
16. my phones Show TAPI settings When this file is imported onto your Windows PC the settings in the TAPI driver are automatically setup for your current phone To download this file simply click on it s description or disk icon on you phone page az Hide TAPI settings for AstTapi Asterisk Server pabx2p bp ipcortex net Port 5038 User 651 Password edit User channel SIP 651 Inbound channel SIP 651 Dial by Context on Context local Caller ID Rob Pickering TAPI lt gt Set caller ID on Download MS Windows reg fil Save file then double click to install aller can be downloaded from here H asttapi exe Because this file changes settings on your PC you will receive several warnings during download and execution of the file These will depend on your browser and it s configuration but the following are typical The most reliable way of importing the settings is to save the file to hard disk and then import it from there Do you want to run or save this file Name asttapi reg Type Registration Entries 393 bytes From pabx2 A potentially harm your computer If you do not trust the source do not Y While files from the Internet can be useful this file type can run or save this software Whats the risk Having saved the file to a local folder or the desktop executing it locally should start the registry editor to import the settings 17 When importing the settings conf
17. n number and its password The password may be changed along with other operations like recording your own outgoing announcements via the Mailbox Options 0 sub menu in the voicemail system 28 Accessing from Outside To access the voicemail system from outside mobile etc dial 0 Follow the prompts to enter your extension number and password Important Notes The snom system phones require power from a wall socket to operate You will not be able to make or receive calls on your phone should mains power fail The central PABX is however powered by long running backup batteries to maintain service while the power is off Calls During Power Outage Incoming calls to extensions which have lost power will go straight to voicemail Voicemail may then be picked up from anywhere see opposite Phones in certain locations are powered from the central battery backup supply and should be available for emergency use during brief power outages Emergency Calls Calls to the emergency services 999 112 may be made in the normal way In the event of an emergency during a power outage one of the above phones may be used to make outgoing calls Use of a mobile phone If available may be a quicker way to obtain help during a power outage without moving from your current pcortex Phone System Quick Reference snom 320 360 phone Answering Calls To answer calls in the normal way simply pic
18. nd versions please contact your system adminstrator if you are unsure about how to proceed As long as you are sure you are logged on to your own PABX then you can be reasonably sure about the source of the executable and should be safe to run the installer xl Do you want to run or save this file Name asttapi exe Type Application 492 KB From pabx2 ae po a AA potentially harm your computer If you do not trust the source do not Y While files from the Internet can be useful this file type can run or save this software ahat s the risk 14 You may also see the following message and again it should be safe to trust the installer from it s known source Internet Explorer Security Warning u x The publisher could not be verified Are you sure you want to run this software This file does not have a valid digital signature that idee its BEEN Y should only run software from publishers you trust How can I decide wha Name asttapi exe Publisher Unknown Publisher If the installer is properly started a screen like the following is displayed j AstTAPI Setup ES E Welcome to AstTAPI Setup Wizard The Setup Wizard will install AstTAPI on your computer Click Next to continue or Cancel to exit the Setup Wizard 19 You will then be prompted to accept the licence agreement and when accepted asked to confirm the install location l iiS AStTAPI Setup ioj xj Select Installa
19. ntification purposes only Contents Document Conventions Getting Started Making Phone Calls Using a Phone Handset Using the Web Interface Connecting my calls my phonebook my details Name E mail Address Send Email Voicemail Alerts Attach Voicemail to Alerts Personal phonebook my phone Current home extension Phone line and button mappings change password TAPI Configuration Introduction Requirements Installing the TAPI Drivers Configuring the TAPI Driver Tesing the TAPI Interface oO O O OO O N N QO 10 10 10 11 11 12 13 13 13 13 17 18 Troubleshooting Voicemail Accessing Voicemail Configuring Voicemail Retreiving Voicemail Short Code Features Phone Quick Reference Cards 19 20 20 20 21 23 24 Document Conventions Throughout the document normal text like this indicates procedures required to correctly configure your device Critical instructions and helpful configuration tips are highlighted in italics throughout the text 1 Critical instructions are formatted like this and preceded by an exclamation mark in a circle Failing to comply with a critical instruction may cause anomalous behaviour damage to the PABX or other components or even result in safety issues an gt Configuration tips are formatted like this and highlight necessary steps that need to be performed in certain circumstances Always take note of these tips as they contain information which can prevent common configur
20. o hold your login state Se rial Number 105001 Les iced b feti key Park Bulk Type SD NSO 050416 If you have lost your password click here Figure 1 Logon screen Then enter the username and password you have been allocated and click on the OK button Once logged in unless you are also a PABX administrator you will see a single tabbed menu to the left oft the screen which allows you to select various options As a first step after initial logon you should select Change password from the menu and set your password to something of your own choosing my calls This menu allows you to view the most recent calls made through the PABX If your PABX administrator has set call cost patterns for some or all of the number prefixes in your recent list then the cost of these calls will also be shown in the list Where the cost of a call is shown as unknown this simply means a call cost pattern has not been set by the administrator my phonebook This menu displays the whole phonebook that is available to you asa user This consists of entries from the following sources O All of the extensions on the system who s entries have been configured to be visible to you not ex directory etc Your personal phonebook entries see my details below for information about how to configure these System phonebook entries set by the system administrator Numbers from all of the above sources are merg
21. old To place a call on Hold press the aim HOLD key To retrieve the call press the a gt key again Transferring a Call Unannounced Transfer Whilst in the call with the third party Either press the key under the TEP menu item or press the gt TRANSFER key Dial the destination number O Press ana the call will be transferred to the recipient Announced Transfer Quick Reference Card snom 190 elmeg IP290 V1 1 generic Copyright IP Cortex Ltd 2005 27 Press the ie HOLD key Dial the destination number Press amp and talk to the recipient Hang up the original call will be transferred to the new recipient If after calling the intended recipient you decide not to transfer the call do not hang up but instead press gt again to retrieve the held call Voicemail Your Own Extension Voicemail If the orange light next to the gt button is flashing and or VMail or MWI is shown on the display then you have one or more messages To retrieve your messages Press the button under the vMail prompt or Dial 8500 and press E Follow the voice prompts to pick up and delete messages etc The Initial password on all mailboxes IS For security reasons you should change this to your own private code when you first log in to voicemail To access a mailbox from another extension dial 8501 You will then be prompted for the three digit extensio
22. r configured device to communicate with the PABX then this is the information you need to give it in order to place and receive calls M Show TAPI settings Clicking on this text reveals information Ag required to set up your local PC for TAPI integration if this is enabled on your PABX See the next chapter of this document for information about completing TAPI setup on your PC Phone line and button mappings Many phones have the ability to present more than one extension number and have a set of buttons with corresponding indicator lights to show which line is ringing or selected for outgoing calls Short dial numbers may also be allocated onto some of these buttons on certain kinds of phone The exact details number of buttons allocated to extensions and allocated to short dials varies by phone type and system configuration This section shows exactly how the extensions and or short dial buttons have been configured on your phone This information can be used to fill out an insert card or otherwise note which buttons and indicators correspond to which line or function on your phone 17 change password Enter the old password and new password in the two fields for confirmation and then click on the _shangepessward button If you subsequently forget your password then this can be retrieved by using the lost password link on the Logon page provided your e mail address is correct If this is not possible then your
23. tion Folder This is the Folder where AstTAPI will be installed To install in this Folder click Next To install to a different folder enter it below or click Browse Folder e QC Program Files 4stTAPI Browse Advanced Installer lt Back net gt conc _ Se Once preparation is complete the following message will be displayed prompting final confirmation of install ip AstTAPI Setup j xi E Completing the AstTAPI Setup Wizard Click the Finish button to exit the Setup Wizard Y Launch AstTAPI Once installation is complete you will be reminded that a reboot is required to fully install the TAPI drivers TSP Installation x TSP successfully installed Windows must be restarted Clicking OK does not cause a reboot which needs to be carried out manually before the TAPI driver becomes available 16 You may wish to delay rebooting your PC until after completing instructions in the next section to configure the application as a reboot is required after reconfiguring the application and it is quite safe to delay the installation reboot at this point x i x 2 yr 0 Configuring the TAPI Driver The TAPI configuration on your PC is associated with a specific phone After installation or if you change your phone the TAPI driver must configured to pair with the correct phone To simplify this process we provide a dynamically generated Windows registry file in
24. ttempt to place that entry onto a spare short dial button on your phone See my phone below for details of how to determine which entries have actually been placed onto phone buttons my phone Details about your own extension and physical phone may be viewed and changed from this page A number of links are present which reveal further information about the extension or phone For security and confidentiality reasons these do not open out when the page is initially displayed The information can however be seen and changed by clicking on the text This area is also where TAPI settings for desktop PC dialling and call integration may be viewed and configured but this is dealt with in more detail in the next section 10 Current home extension Shows the extension number of the main extension owned by you as a user A Show Change my PIN number Clicking on this text displays the PIN used to log in to voicemail for the extension When the PIN is displayed entering a new value into the box and clicking will change the PIN to this new number G Show SIP registration login s and password Clicking on this text displays the SIP registration information for each line on the phone You do not normally require this information for a hardware phone which has been set by your administrator to be auto configured by the PABX as the configuration will be pushed to the phone by the system If you are using a soft phone or other use
25. ur extension number This is accessed using 8501 by default but again may be something else on your system This is useful when you wish to check your voicemail whilst at another desk With either interface you should enter your PIN number followed by the hash key to gain access to your account On entry you will be told how many messages you have and given a range of options Configuring Voicemail Voicemail options are set from within the mailbox options sub menu 21 To enter this menu log in to your mailbox as above then select 0 Mailbox options Within this menu the following are available Record unavailable message This is the message which is used when you do not answer a call Record busy message This is the message which is used when you cannot answer a call because you are busy with another caller or have set Do Not Disturb on your phone Record name The name is used as part of the default greeting if either an unavailable message or busy message have not been recorded Change password Return to main menu Retrieving Voicemail Voicemail has the concept of both new and old messages New messages have not yet been heard and old messages are ones which have previously been heard but have not been deleted In addition you may create a number of sub folders and save messages to these for future replay From the main menu the following options are used to retrieve and manage messages New
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