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Skype Manager - 3.0 User Guide

1. Page 10 Skype Manager User Guide 3 0 Getting started with Skype Manager Skype Manager has been designed to help you work smarter The Dashboard gives you an overview of your company s Skype usage and there are separate areas dedicated to Members Features and Reports easily accessible from the toolbar This makes it easy for you to find your way around Skype Manager and to perform the tasks needed to manage Skype effectively in your company 3 1 Signing in to Skype Manager Once you have set up your Skype Manager you can sign in to it at any time by visiting skype com go skype manager signin Just enter your Skype Name and password and click Sign me in Note that if you are a new administrator for an existing Skype Manager the following will be displayed the first time that you sign in C Please accept Terms of Service T have read and accept the Skype Business End User Licence Agreement and the Skype Business Terms of Service L Once you have read the agreements check I have read and accept the Skype Business End User Licence Agreement and the Skype Business Terms of Service and click Sign me in To ensure the safety of your company s information you will be automatically signed out of Skype Manager if you haven t used it in a while Alternatively you can sign out of Skype Manager at any time by clicking Sign out in the top right corner of your Skype Manager 3 2 Using the Dashboard When
2. To cancel a subscription for one or more members 1 Click Features in the toolbar Page 38 Skype Manager User Guide 2 In the menu on the left click Subscriptions The subscription details of your members are displayed 3 Check the box next to each member whose subscription you want to cancel 4 Click Cancel subscriptions 5 Confirm that you want to cancel the subscription by clicking Cancel subscription The subscriptions and all the benefits will expire on the dates indicated for each subscription No further costs will be incurred 6 3 Group video calling Group video calling lets you work face to face with colleagues or customers helping you to build relationships and work more effectively It s simple and cost effective to use as only the host needs to have a group video calling subscription When you allocate a group video calling subscription to your members they will be able to hold group video calls with three or more people up to a maximum of 10 to help get work done in more productive ways All everyone needs is the latest version of Skype a laptop and a webcam 6 3 1 Allocating group video calling To allocate a group video calling subscription to one or more members 1 Click Features in the toolbar 2 In the menu on the left click Group video calling The group video calling details of your members are displayed 3 Check the box next to each member for whom you want to allocate a group video calling
3. Item Auto recharge Amount 10 00 Date April 14 2011 at 17 46 GMT 15 VAT Bought by Josh Lorentz Total 11 50 FS D VISA Visa Paid with Download invoice as PDF Status Delivered O A To download the details of the order as a PDF for review away from Skype Manager click Download invoice as PDF Skype Manager User Guide 7 3 Displaying the Allocations report This report provides a detailed list of the features allocated in a given month This report is particularly useful if you want to find out how much Skype Credit has been allocated to particular features such as Voicemail or Online Numbers or who has been allocated which features To display the Allocations report 1 Click Reports in the toolbar 2 In the menu on the left click Allocations 3 Click on the name of the feature whose allocations you want to view to display the report a gt Skype Credit Allocations January 2011 SS Subtotal 43 55 of 156 56 total allocations Filter this list Date Item Allocated to Allocated by Amount Jan 25 2011 Skype Credit allocation Claude Morel Auto recharge 10 00 Jan 25 2011 Skype Credit allocation Hiroshi Tanaka Josh Lorentz 10 00 Jan 20 2011 Skype Credit allocation Mike Jackman Josh Lorentz 52 00 Jan 12 2011 Skype Credit allocation Vanessa Lombardi Josh Lorente 10 00 50 items per page Showing 1 to 4 of 4 io B4 The report provides details on when the allocation was made the member it w
4. SKYPE manager Architects Account details claude morel Sign out Help Chat support M minors BR EP 95 05 CET Panorte Your account Arret nimes Amar The toolbar contains links to the following areas A Dashboard For an overview of your Skype Manager 22 Members For adding members to your Skype Manager and managing their details ey Features For allocating features to your members and managing their details Reports For keeping track of purchases allocations features and the Skype usage of your members The toolbar also contains e Your current Skype Manager credit balance e The Buy Skype Credit button for buying additional Skype Credit e Search Members Simply enter the member s name and a list of matching members will appear below Architects Account details Joshlorent gt Sign out Help Chat support 988 04 Josh Lorentz Your account Accou joshlorente Ne J Click the member you are looking for to view that member s details Page 13 Skype Manager User Guide 3 4 Changing your Skype Manager s language You can change the language in which your Skype Manager is displayed which will include any communications sent from your Skype Manager so that you can use the language you and your members are most familiar with To change your Skype Manager s language 1 In the top right corner of Skype Manager click Account details 2 In the menu displ
5. Send request 10 6 Viewing your Online Numbers If you belong to a Skype Manager with a personal Skype account you can see the details of any Online Numbers you have To view your Online Numbers 1 Sign in to Skype and select Account from the Skype menu bar 2 Under Settings and extras next to Skype Manager click View details 3 Click Online Numbers 10 7 Leaving your Skype Manager If you belong to a Skype Manager with a personal Skype account you can leave your Page 64 Skype Manager User Guide Skype Manager at any time for example if you leave the company Note that if you leave your Skype Manager the administrator will no longer be able to allocate you Skype Credit and any subscription allocated will end when the next payment is due If you have a business Skype account you should contact your administrator if you need to leave your Skype Manager To leave your Skype Manager 1 Sign in to Skype and select Account from the Skype menu bar 2 Under Settings and extras next to Skype Manager click View details 3 Click Leave Skype Manager RE Skype Manager settings P EPER Your details Members list Online Numbers Leave Skype Manager Leave Skype Manager Are you sure you wish to leave the Skype Manager called Architects agree that upon leaving this Skype Manager the authorised representatives of this entity that manages this Skype Manager Administrator can no longer allocate me Skype Credit and
6. Skype 3 Under Your password enter a password for the account 4 Under About you ensure that your personal details are correct 5 Click Activate You can now view your Skype Manager settings in your account 10 2 Finding out which Skype Manager you belong to Sign in to Skype and select Account from the Skype menu bar If you have signed in using a business Skype account being to a Skype Manager a message indicating this is displayed at the top of the screen a N F You are a member of a Skype Manager and have been allocated a Skype business account Although you cannot buy products directly for this account you can easily request them from your company s administrator O Alaleama wanaeces lambhareli ASSN nn gt The name of the Skype Manager you belong to is displayed under Settings and extras in the bottom right of the screen Page 61 Skype Manager User Guide S Settings and extras e Payment settings Stored payment details and Auto recharge settings View details Currency Your currency is setto USD American Dollars Change dy Skype Manager You are a member of Architects View details t Redeem voucher Redeem your voucher or prepaid card Redeem sf 10 3 Viewing and changing your personal details You can view the personal details held by the Skype Manager that you belong to in the Skype Manager Settings screen If you have a personal Skype account you can update your det
7. a Skype account X No don t have a Skype account First name Last name Your email address Repeat email Skype Name ZE The Skype account you use to set up your Skype Manager will be used to administer Skype products and credit throughout your business We therefore strongly recommend you to click No don t have a Skype account to create a new Skype account You can now enter your company details Set up Skype Manager Create accounts Allocate credit Assign features About your company Fields marked with an asteris are required Cc x ompany name Did you know Country United Kingdom You can sign into your Sky Manager directly from Registration address https manager skype cc Address Bookmark my sign in page City City Zip or postal code Zip or postal code State Province State Province Ne 3 Enter your full legally registered company name and select the country in which your Page 9 Skype Manager User Guide company is registered 4 Enter the legally registered address of your company 5 If required enter your VAT number Companies based outside the European Union do not have to pay VAT when purchasing Skype Credit in Skype Manager Companies based within the European Union except Luxembourg do not have to pay VAT if they provide a valid EU VAT code and declare they are purchasing the Skype Credit on behalf of their business 6 Check I have read and accep
8. account automatically when my balance falls below 2 00 If you do not want to enable Auto recharge please untick the box Learn more Click here to complete your purchase at PayPal Ne eA Auto recharge is only available with PayPal or credit card payments and lets you recharge your Skype Manager credit balance automatically when the balance falls below a certain amount If you have not verified your company these payment methods may be unavailable to you and you may not be able to Auto recharge 5 Click Buy now Confirmation of your purchase will be displayed If you decide not to proceed with your purchase at any point click Back to Skype Manager in the top right corner of your Skype Manager to return to the Dashboard 5 3 Verifying your company When you set up Skype Manager you are given a purchase limit that determines the maximum amount of Skype Credit you can buy for your Skype Manager credit balance in one go The range of payment methods available to you is also limited To access a wider range of payment methods or to increase your purchase limit you will need to get your company verified It s easy to do so 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left click Payment settings 3 Under Purchase limits click Get verified now 4 Purchase limits Show limits w Le 4 Verify your company for additional payment methods and limits ubmit your comp
9. by default 2 Check the box next to each member you want to add to the group Page 24 Skype Manager User Guide w Filter this list ET Name Skype Name Group E Claude Morel claude morel Hiroshi Tanaka hiroshi tanaka F Mike Jackman mike iackman v FT Selectall 2 members selected Move selected members to a group Delete members from the Skype Manager Ungrouped Delete members 3 Select the group to which you want to add the members from the drop down list displayed and click Move 4 6 4 Changing a member s account currency You can change the currency that a member s business Skype account uses so that it is appropriate to their location Members with personal Skype accounts can change their own account currency For more information on the actions that your members can perform within Skype please see support skype com Skype uses an exchange rate similar to that used by major credit cards Changing the currency denomination of a member s account will involve a small fee To avoid this fee you should advise the member that they should first spend their existing Skype Credit balance before you change the currency and allocate more credit To change a member s account currency 1 View the details of the member whose account currency you want to change For more information on how to do this please see 4 6 Managing your members 2 Click anywhere in the Account currency row a N Account currency A
10. click Skype Manager settings 3 Click anywhere in the Currency row a N Skype Manager language English Currency American Dollars USD x Cancel Current balance 0 00 Exchange rate 1 00 0 71 New balance 0 00 w Skype uses an exchange rate similar to major credit cards and this may involve a small fee To avoid this fee first spend your existing Skype Credit balance and then change your currency before buying more credit Low balance alert Sends an email alert when the Skype Credit balance of your Skype 4 Select your desired currency from the drop down list and click Save To avoid exchange rate fees for Skype Credit allocations you should ensure your chosen currency in Skype Manager is the same as that used by most of your members Note that if your company s registered address is in the United States you cannot change your currency from US dollars 5 5 Changing your Skype Manager s Auto recharge settings Auto recharge works by automatically adding more Skype Credit to your Skype Manager credit balance when it falls below a certain amount For example you can configure Auto recharge to purchase an additional 200 of Skype Credit whenever your balance falls below 25 Page 31 Skype Manager User Guide You can select to enable Auto recharge when you buy Skype Credit with PayPal or a credit card Note that if you have not verified your company these payment methods may be unavailable
11. details of the people you want to create an account for by using a CSV file generated from your existing company directory For more Page 16 Skype Manager User Guide information on how to do this please see 4 1 1 Creating business Skype accounts from a CSV file 5 Skype Manager automatically suggests some Skype Names based on the information you ve entered Click a suggested Skype Name to edit it T D Email address Skype Name vanessa lombardiq architects com Vanessa Lombardi Either modify your choice or choose one ofthese alternatives Vanessa Lombardi 1 Vanessa Lombardi 2 6 Vanessa Lombardi 14 First name Vanessa Last name Lombardi Password The password needs to be at least 6 characters long and contain atleast 1 number Repeat password Remove this account Add another account J You can also edit the new member s first name or last name or set a password for the new account The password needs to be at least six characters long and contain at least one number If you edit a member s details be sure to click Save and close If you don t set a password the member will be sent an email requesting them to set their own password The member will need to set their password before they can start using Skype You can also add another account at this point by clicking Add another account 6 If required you can add the new members to a group by selecting the name of the group from
12. how to do this please see 5 0 Skype Credit 6 1 Credit allocations Your employees don t need to worry about buying Skype Credit for themselves you can allocate what they need from your Skype Manager And with Auto recharge you can ensure that their credit is automatically topped up whenever it falls below a set amount 6 1 1 Allocating credit to members To allocate Skype Credit to one or more members 1 Click Features in the toolbar The credit allocations for your members are displayed by default Page 35 Skype Manager User Guide 2 Check the box next to each member to whom you want to allocate credit E Credit allocations Skype Credit allows members to call phones send SMS use a Skype To Go number and 9 other features v Filter this list I Name Credit Auto recharge Fi Hiroshi Tanaka 0 00 Auto recharge disabled Fl Mike Jackman 50 00 Auto recharge disabled E Vanessa Lombardi 10 00 z Selectall 2 members selected Add credit Take back credit Auto recharge Disable Total 20 H 3 Under Add credit enter an amount and click Add credit The allocated credit is immediately deducted from your Skype Manager credit balance and added to the Skype account of the selected members It will take a short while until the new credit balance will be visible in your Skype Manager You may need to reload the screen to see the new balance To see a record of a Skype Credit allocation go to the Allocati
13. is displayed Click a report in the menu to view the report you require Skype manager Architects Account details claude morel Sign out Help Chat support 95 05 en January 2011 Reports Summary January 2011 ee E a E Skype Credit Purchases 73 35 t Summary Purchases Allocations Usage Allocations v v Filter this list Ungrouped x Skype Credit ney 43 55 Subscriptions ee Usage Download Reports 20 62 t eo Group video calling 40 76 sia B Online Numbers aaaeeeaa 35 72 1 B Voicemail 59 19 1 Skype Connect eo 6 74 1 Total 156 56 lt Members with personal accounts must provide their consent for administrators to view information on their individual Skype usage If they have not provided their consent only their current Skype Credit balance can be viewed by administrators If you are a member of a Skype Manager and want to learn how to give consent for the administrator of your Skype Manager to be able to view details of your Skype usage please see 10 4 Giving consent for your Skype Manager administrator to view your Skype usage 71 Displaying the Summary report This report provides a breakdown of where Skype Credit has been allocated in a given month To display the Summary report 1 Click Reports in the toolbar The Summary report is displayed by default Page 49 Skype Manager User Guide Reports Summary January 2011 Purc
14. subscription 2 Group video calling Face to face video calls with three or more people up to a maximum of 10 Everyone can see each other on the video conference with group video calling v Filter this list F Name Subscription Hiroshi Tanaka S K Mike Jackman vanessa Lombardi Group video calling E Select all 2 members selected Allocate group video calling Cancel group video calling Page 39 Skype Manager User Guide 4 Click Allocate group video calling 5 Select how often you would like to be billed and click Buy now The group video calling subscription will become available in a few minutes and its cost will be deducted from your Skype Manager s credit balance 6 3 2 Cancelling group video calling To cancel a group video calling subscription for one or more members 1 Click Features in the toolbar 2 In the menu on the left click Group video calling The group video calling subscription details of your members are displayed 3 Check the box next to each member whose subscription you want to cancel 4 Click Cancel group video calling 5 Confirm that you want to cancel by clicking Cancel group video calling The group video calling subscriptions will expire on the dates indicated for each subscription No further costs will be incurred 6 4 Voicemail Voicemail lets you pick up messages that were left when you were busy or offline Unanswered calls are sent to voicema
15. the Add members to a group after their account is created drop down list or clicking create a group to create a new group Groups are a great way to manage members of your Skype Manager For more information on how to add your members to groups please see 4 6 3 Adding members to a group 7 Click Create accounts The accounts are created and emails are sent to the people whose email addresses you entered New business Skype accounts have no Skype Credit or features allocated to them For more information on allocating credit and features please see 6 0 Features 4 1 1 Creating business Skype accounts from a CSV file You can import the details of the people you want to create an account for by using a CSV file generated from your existing company directory The CSV file needs to have the Page 17 Skype Manager User Guide following columns e First name e Last name e Email address You can also add a column for Password Setting a password is optional If left blank the new member will be invited by email to create their own password to activate their account Passwords must be at least six characters long and contain at least one number To add members from a CSV file follow the steps in 4 1 Adding members by creating business Skype accounts and instead of entering the email addresses of each person click Browse next to or import a CSV file with member data and select the CSV file that you want to use before clicking on Next
16. the toolbar 2 In the menu on the left click Online Numbers The Online Numbers details for your members are displayed Note that only members with business Skype accounts are listed 3 Check the box next to each member whose Online Numbers you want to cancel 4 Click Cancel numbers 5 Confirm that you want to cancel the Online Numbers by clicking Cancel numbers The Online Numbers will expire on the dates indicated for each member No further costs will be incurred 6 5 5 Setting up Online Numbers as Caller ID You can set up Caller ID for members with business Skype accounts so that the Online Number allocated to them is displayed when calling landlines or mobiles from Skype Note that members with personal Skype accounts have to set up their own Caller ID To assign an Online Number as the Caller ID for a member Page 45 Skype Manager User Guide View the details of the member you want to assign an Online Number as their Caller ID For more information on how to do this please see 4 6 Managing your members 2 In the menu on the left click Features Click Set up Caller ID Co is sai bas gt Caller ID Set up Caller ID x Show this number when calling phones 44205556666 Online number Only the Online Numbers that you can use for Caller ID are shown above Le A Select the Online Number you want to use as the member s Caller ID from the drop down list For a list of countries in which
17. well as all invoices generated in a given month These can be downloaded as comma separated value CSV or PDF format files To download reports and invoices 1 Click Reports in the toolbar 2 In the menu on the left click Download reports Page 55 Skype Manager User Guide Reports mman Amel A A 4 Purchases J Download Report for April 2011 54 16 4 Please choose which reports you would like to download Allocatiot Purchase Report Download as Allocation report CSV spreadsheet E PDF Filter Skypt ET All invoices as PDF x 0 00 Gr Subsi _ Cancel 516 27 Grouf 320 97 Online Numbers T Sif O AL 3 Choose the reports you would like to download and your desired format and click Generate The selected reports and invoices are downloaded as a zip file Page 56 Skype Manager User Guide 8 0 Changing your company details When you set up your Skype Manager you have to enter information about your company such as its name registration address and billing address If your details change at any time for example if your company changes address or name you can update your company details in your Skype Manager 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left click Company details J N Company details Company name Architects Registration number 0123456739 VAT number Registration address 1234 Longwater
18. will no longer be able to use any Online Numbers that may have been assigned to me via the Skype Manager If a subscription was allocated to my account this will end when the next payment is due Yes want to leave Cancel K 2 4 Click Yes want to leave Page 65 Skype Manager User Guide Copyright Skype Limited 2011
19. you sign in to Skype Manager the Dashboard is always displayed first and provides a useful overview of your company s Skype usage Page 11 Skype Manager User Guide SKYPE manager Architects Account details claude morel Sign out Help Chat support 95 05 COCO VE Reports Your account Account status All OK 200 595 05 Auto recharge is disabled 100 0 Upcoming allocations next 30 days 0 00 Your account will be automatically recharged when E payments are due Oct No Dec Jan Feb Mar Apr 2011 amp Your features 22 Your members gt News Your Skype Manager has 11 members p 3 members have Skype Credit Welcome Skype Manager is a brand new product Add members that replaces the Business Control Panel From 7 2 members have Subscriptions setting up employee accounts to allocating Skype Since you last signed in Credit to activating Online Numbers Skype 3 members has Group video calling No changes since you last logged in Managers completely redesigned interface is much easier to use Don t forget to check the Skype Support Still outstanding te for hain if vou net stuck and the B 3 members have Online Numbers site for help if you get stuck andthe Skype Manager One outstanding invite forum to share useful information feedbac Q Set up Call forwarding for your members More news The Dashboard provides the following information Reports the amount of Skype Cr
20. your Skype Manager the Credit allocations screen is displayed by default On the left a menu of features is displayed along with the number of members currently allocated that feature Click a feature in the menu to see which members that feature is allocated to and to manage how the feature is allocated Architects Account details claude morel Sign out Help Chat support as 79 Features 95 05 Buy Skype Credit Credit allocations Credit allocations 0 members we Skype Credit allows members to call phones send SMS use a Skype To Go number and a 7 Subscriptions other features 2 members 6 JE o RCA o Group video calling 3 members a v Filter this list 8 Voicemail 2 members Name Credit Auto recharge B D es Claude Morel 0 00 Auto recharge disabled 3 members ial Hiroshi Tanaka 50 00 Auto recharge disabled 8 Call forwarding s 0 members Mike Jackman 50 00 Auto recharge disabled O Skype Connect Vanessa Lombardi 50 00 Auto recharge disabled 4 profiles 50 x items per page Showing 1 to 4 of 4 D No emergency calls with Skype Skype com Privacy Policy Lega Skype and Skype Connect are not replacements for your ordinary telephone services and can t be A E Selectall No members selected lt J Before allocating credit or features to members of your Skype Manager for the first time you need to buy Skype Credit for your Skype Manager For more information on
21. 4 2 Inviting members with personal Skype accounts by email To invite members to join your Skype Manager with their personal Skype accounts by using their email address 1 Click Members in the toolbar 2 In the menu on the left click Add members 3 Click Invite by email a 7 Invite personal members by email address Enter email addresses f es Enter email addresses e g john example com mary example com is Enter one or more email addresses of people you want to invite to join your Skype Manager 4 Enter the email address of each person you want to add and click Next 5 Skype Manager confirms whether the email addresses that you have added are valid If required you can add another email address at this point by clicking Add another email address 6 If required you can add the new members to a group by selecting the name of the group from the Add members to a group when they accept the invite drop down list or clicking create a group to create a new group Page 18 Skype Manager User Guide Groups are a great way to manage members of your Skype Manager For more information on how to add your members to groups please see 4 6 3 Adding members to a group 7 Click Send invites Emails are sent to the people that you specified indicating that they have been invited to join your Skype Manager An email will be sent to you when a member accepts or declines the request The invite is valid for 30 days
22. Ave Los Angeles 95125 3418 CA United States Billing address 1234 Longwater Ave Los Angeles 95125 3418 CA United States a pi 3 Click anywhere in a rows to make the changes required e Company name the name of your company which is displayed in the top right corner of Skype Manager e Registration number the number allocated to your company by the Company Registration Office where your company was registered You can leave this blank if you do not have a registration number or your company is not required to have one e VAT number your company s VAT number You will not pay VAT when buying Skype Credit if you provide an EU VAT number VAT numbers start with a country specific prefix followed by a maximum of 12 alohanumerical digits or capital characters e Registration address the registered address of your company Note that if your Skype Manager is verified you need to contact Skype Customer Service if you want to change your registration address Your verification status will not be affected For more information on how to contact Skype Customer Service please see Contacting Skype e Billing address the billing address of your company this address is displayed on all of your invoices Same as registration address by default Page 57 Skype Manager User Guide If you change your registration or billing address to a location in the United States a pop up window will be displayed notifying you of the changes t
23. Emails are sent to the people that you specified indicating that they have been invited to join your Skype Manager An email will be sent you when a member accepts or declines the request 4 4 Resending invites to members with personal Skype accounts To resend an invite to join your Skype Manager 1 Click Members in the toolbar 2 In the menu on the left click Manage Invites A list of all of the members who have not yet accepted their invite to join your Skype Manager is displayed 3 Check the box next to each member to whom you want to resend an invite a Manage Invites Y Invite more people i Email or Skype Name Invite senton Status G claude morel Apr 22 2011 Pending PI 51 vanessalombardi Apr 22 2011 Pending 50 tems per page Showing 1to 1 of1 hal Select all 1 invite selected Ne 4 Click Resend invites Page 20 Skype Manager User Guide 4 5 Deleting invites to members with personal Skype accounts To delete an invite 1 Click Members in the toolbar 2 In the menu on the left click Manage Invites A list of all of the members who have not yet accepted their invite to join your Skype Manager is displayed 3 Check the box next to each member to whose invite you want to delete 4 Click Delete invites 4 6 Managing your members Once you have added your member it s easy to manage their accounts You can allocate them Skype Credit and if they are members with busi
24. Filter this list Date Order Number Item Status Amount Jan 25 2011 f 724623702 Auto recharge Delivered 11 50 Jan 25 2011 724612529 Auto recharge Delivered 11 50 Jan 20 2011 724497417 Credit purchase Delivered 11 50 Jan 20 2011 724497181 Credit purchase Pending 11 50 Jan 17 2011 724320955 Credit purchase Pending 11 50 Jan 17 2011 724320359 Credit purchase Pending 11 50 Jan 17 2011 724320315 Credit purchase Pending 11 50 Jan 17 2011 724320159 Credit purchase Delivered 28 75 Jan 5 2011 724021580 Credit purchase Pending 28 75 Jan 5 2011 724021557 Credit purchase Pending 528 75 Jan 5 2011 724021552 Credit purchase Pending 28 75 50 items per page Showing 1 to 11 of 11 J 3 6 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected You can filter the report by what was purchased payment method the administrator who made the purchase or the current status of the order For example to display only Skype Credit purchases for the current month but for only click Filter this list then select Skype Credit from the Filter by item drop down list To display more information on a specific purchase including the payment method used and the administrator who made the purchase click the order number ie N Order 726586691 Back to the list
25. First Name Claude Last Name Morel Job title Contact details Skype Name B claude morel Can t be changed Personal email address claude morel architects com Work email address claude morel architects com Skype Manager settings This member belongs to the group Ungrouped or create a group FT Make this member a Skype Manager administrator Account currency Ea EUR Euros Password Change password Delete this account Le On the Member s details screen you can e Edit the member s personal details e Make the member an administrator of your Skype Manager e Add the member to a group e Change the member s password e Delete the member s account Page 22 Skype Manager User Guide You can also manage features for the specified member To do so click Features in the menu on the left For more information on allocating features please see 6 0 Features To view reports on the member s Skype Credit usage and allocations click Reports in the menu on the left For more information on reports please see 7 0 Reports 4 6 1 Editing a member s personal details On the Member s details screen you can change a member s first name last name job title email address and the group to which they belong The member s Skype Name cannot be changed and for members with personal Skype accounts their password and email address also cannot be changed For members with personal Skype accounts the above details are the ones used withi
26. Manager It couldn t be easier to get started with Skype Manager All you need to set up your Skype Manager is to enter a Skype Name and password and register your company details online Once you are signed in to Skype Manager you can add the employees whose Skype usage you want to manage buy and allocate Skype Credit allocate features and monitor your company s Skype usage immediately You can sign in to Skype Manager whenever you have an internet connection available so you re not tied to one computer or location when you need to administer Skype products and features across your business To set up your company s Skype Manager 1 Go to skype com go skype manager setup 2 If you want to use an existing Skype account to set up your Skype Manager enter your Skype Name and password then click Sign me in Set up Skype Manager Do you already have a Skype account Yes have a Skype account No don t have a Skype account Please sign in with your Skype name and password These credentials will also be used to access your Skype Manager Skype Name Forgotten your Skype Name Password Forgotten your password Sign me in MS a If you want to create a new Skype account specifically for your Skype Manager click No don t have a Skype account enter your details and click agree Continue Page 8 Skype Manager User Guide Set up Skype Manager Do you already have a Skype account Yes have
27. Note that you can preview the invite that will be sent to the new member before clicking Send invites by clicking See invite text 4 3 Inviting members with personal Skype accounts by Skype Name To invite members to join using their personal accounts by email 1 Click Members in the toolbar 2 In the Members menu on the left click Add members 3 Click or by Skype Name 7 N Invite personal members by Skype Name 1 Enter Skype Names Enter Skype Name e g john smith jahnsmitht23 r Please enter one or more Skype Names of people you want ta invite to join your Skype Manager Add members to a group when they Ungrouped or create a group accept the invite C A 4 Either e Enter the Skype Name of each of the members you want to invite or e Check the box next to the Skype Name of each of the members that you want to invite from your Skype contact list Note that your Skype contact list is only displayed on the Invite personal members by Skype Name screen if you are currently signed in to Skype 5 If required add the members to a relevant group by selecting a group from the Add members to a group when they accept the invite drop down list or clicking create a Page 19 Skype Manager User Guide group to create a new group Groups are a great way to manage members of your Skype Manager For more information on how to add your members to groups please see 4 6 3 Adding members to a group 6 Click Send invites
28. Online Numbers can be used as Caller ID refer to skype com allfeatures calleridentification Click Save settings 6 5 6 Changing Caller ID To change which Online Number is used as a member s Caller ID 1 ao fF O N Use the Search members tool in the top right corner of Skype Manager to find and select the member whose Caller ID you want to change In the menu on the left click Features Click anywhere in the Caller ID row Click Change Caller ID Select the new Online Number you want to allocate as the member s Caller ID from the drop down list Click Save Settings 6 5 7 Disabling Caller ID To disable Caller ID for a member 1 Use the Search members tool in the top right corner of Skype Manager to find and select the member whose Caller ID you want to disable 2 In the menu on the left click Features 3 Click anywhere in the Caller ID row 4 Click Disable Caller ID Page 46 Skype Manager User Guide 6 6 Call forwarding With call forwarding calls to the member are forwarded from Skype to a landline mobile or a co worker s Skype Name Calls can be forwarded to landlines and mobiles at Skype s standard rates or to Skype Names for free So when someone is away in a meeting or on holiday you can ensure important business calls are never missed Call forwarding can only be set up by an administrator of Skype Manager for members with business Skype accounts 6 6 1 Setting up call
29. Page 30 5 4 Changing your Skype Manager s currency Page 31 5 5 Changing your Skype Manager s Auto recharge settings Page 31 5 6 Displaying your purchase limits Page 32 Skype Manager User Guide 5 7 Viewing details of your last purchase Page 33 5 8 Setting up low balance alerts Page 33 5 9 Redeeming a voucher or prepaid card Page 34 6 0 Features Page 35 6 1 Credit allocations Page 35 6 2 Subscriptions Page 37 6 3 Group video calling Page 39 6 4 Voicemail Page 40 6 5 Online Numbers Page 42 6 6 Call forwarding Page 47 6 7 Skype Connect Page 48 7 0 Reports Page 49 71 Displaying the Summary report Page 49 7 2 Displaying the Purchases report Page 50 7 3 Displaying the Allocations report Page 52 7 4 Displaying a Member s Allocations report Page 52 7 5 Displaying the Usage report Page 53 7 6 Displaying a Member s Usage report Page 55 7 7 Downloading reports and invoices Page 55 8 0 Changing your company details Page 57 9 0 Deleting your Skype Manager page 59 10 0 For members Managing your settings Page 60 10 1 Activating your business Skype account Page 60 10 2 Finding out which Skype Manager you belong to Page 61 10 3 Viewing and changing your personal details Page 62 10 4 Giving consent for your Skype Manager administrator to view your Skype usage Page 63 10 5 Adding other members of your Skype Manager to your Skype Contact list Page 63 10 6 Vie
30. Skype Skype Manager User Guide Version 3 0 Copyright Skype Limited 2011 About this guide Skype Manager is a web based management tool that lets you centrally manage Skype for businesses of any size This guide has been written for administrators of Skype Manager who are responsible for overseeing their company s usage of Skype excluding US registered Skype Managers It provides detailed step by step guidance on how to set up and use Skype Manager This guide also contains help for people who are members of a Skype Manager with guidance on how they can use the Members List and the actions that they can perform within Skype Manager itself Please note that this guide does not cover the actions people can perform within Skype itself such as adding contacts making calls or changing their profile settings For more information on the actions that you can perform within Skype please see support skype com Finding more information If you re new to Skype Manager and need to get up to speed fast you may be interested in the Skype Manager Quick Start Guide This guide along with a range of self help resources for both technical and non technical issues is available on the Skype Support site support skype com This site contains comprehensive information on how to get the most out of Skype including troubleshooters FAQs user guides technical guides and quick start guides For information on all Skype for Bu
31. Tanaka 0 00 Auto recharge disabled w Select all 1 member selected Add credit Take back credit Auto recharge 1000 Add credit Recharge member s account with 10 00 7 h l fall Total 40 when balance falls below 2 00 Monthly recharge limit 125 00 L L 4 Specify the following amounts e Recharge member s account with enter the amount of credit to recharge e When balance falls below enter the level at which the member s Skype account will be recharged when it falls below this level e Monthly recharge limit enter the maximum amount of credit by which the member s Skype account can be recharged in any month When this limit is reached Auto recharge will be suspended until the first day of the next month 5 Click Confirm 6 1 4 Disabling Auto recharge for members To disable Auto recharge for one or more members 1 Click Features in the toolbar The credit allocations for your members are displayed by default 2 Check the box next to each member for whom you want to disable Auto recharge 3 Click Disable next to Auto recharge 6 2 Subscriptions Subscriptions can be a great way of saving money when calling phones When you Page 37 Skype Manager User Guide allocate a subscription to your members they will be able to make unlimited calls a fair use policy applies to landlines and even mobiles in some countries covered by the subscription Subscriptions are available for calls to a single c
32. ails If you have a business Skype account and need your personal details to be updated please contact the administrator of your Skype Manager To view your personal details 1 Sign in to Skype and select Account from the Skype menu bar 2 Under Settings and extras next to Skype Manager click View details If you have a business Skype account your personal details are displayed but cannot be changed Personal details Job title L First name Vanessa Last name Lombardi RE Skype Manager settings ne Your details Members list 2 However if you have a personal Skype account you can change your personal details Page 62 Skype Manager User Guide RE Skype Manager settings ee Your details Members list Online Numbers Leave Skype Manager Personal details Detailed activity reports Please enter some personal details so your colleagues at Architects can find The authorised representative s of the entity or individual that manages this you This information will appear in a directory which is only accessible by Skype Manager you belong to Administrator may with your agreement view members of the Skype Manager you belong to detailed information about the activity on your Skype account including the time date duration and destination number of calls and SMS made traffic First name Last name data and details of your purchases and downloads You can withdraw your NN agreement at any ti
33. any details to use all payment methods Get verified now L A 4 Enter your company details in the form displayed and click Submit Once you have submitted the form Skype will check your company details and contact you to confirm your request Once we have confirmed your request a wider range of payment methods will become available to you and your payment limits will be increased This process is usually completed within 3 days but may take up to 2 weeks Verification is available for many but not all countries Please contact Skype Customer Page 30 Skype Manager User Guide Service for details For more information on how to do this please see Contacting Skype Alternatively you can make a request to buy larger amounts of Skype Credit by going to https manager skype com account request credit If not already signed in to Skype Manager you will need to sign in to see this screen 5 4 Changing your Skype Manager s currency You specify the currency in which your Skype Credit balance is calculated when you set up your Skype Manager However you can change this to another currency if required Skype uses an exchange rate similar to major credit cards and this may involve a small fee To avoid this fee first soend your existing Skype Credit and then change your currency before buying more To change the currency 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left
34. ar of your Skype Manager the All members screen is displayed by default so you can see all the members that you currently manage within your Skype Manager Pa ECS manager Architects Account details claude morel Sign out Help Chat support B BL tones EP 95 05 Bey Styne crei CSN Members overview All members All members 4 Allocated features Allocation report Ungrouped 4 Create a group itt Re v Filter this list Name Skype Name Group C Claude Morel ET claude morel Hiroshi Tanaka hiroshitanaka Mike Jackman mike jackman Vanessa Lombardi vanessa lombardi Select all No members selected lt A Before adding any new members you should first decide whether you want to create new business Skype accounts for them or invite them to join your Skype Manager using their own existing personal Skype accounts A business Skype account is owned by the Skype Manager where it was created You control who uses the account and all the features and credit allocated to it A personal Skype account is owned by the person who created it You cannot control who uses it and there are limitations on the features and credit that you can allocate to it With a business Skype account you can e Change the email and password of the account holder e Permanently delete the account when it s no longer required e Take back any Skype Credit you ve allocated to it e Allocate call forwarding e Se
35. as allocated to the member it was allocated by and the amount allocated 4 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected 5 You can filter the report by group or type of member For example to display the breakdown of a feature s allocations for the current month but for members who are also administrators of your Skype Manager only click Filter this list then select Administrators from the Filter by type of member drop down list 7 4 Displaying a Member s Allocations report This report provides a detailed list of the features allocated to a specific member in a given month This report is particularly useful if you want to find out which features have been allocated to a member and how much it has cost Page 52 Skype Manager User Guide To display the Member s Allocations report 1 View the details of the member whose report you want to view For more information on how to do this please see 4 6 Managing your members 2 In the menu on the left click Reports then Allocations C D Member s allocations January 2011 Total 13 46 Member changed the currency on their account in January 31 2011 The summary shows an approximate value of the total usage in the new currency based on the exchange rate on January 31 2011 1 00 1 33 Filter
36. ayed on the left click Skype Manager settings 3 Click anywhere in the Skype Manager language row C A N Skype Manager language English 7 Cancel x 4 Select the language required from the drop down list displayed and click Save Your Skype Manager will automatically refresh and display in the language that you have selected 3 5 Using your Skype Manager Once you know your way round your Skype Manager you can start to manage your company s Skype usage The most important things you need to do now are 1 Add members Create business Skype accounts for your employees or invite people with personal Skype accounts to join your Skype Manager as members For more information please see 4 0 Members 2 Buy Skype Credit Before allocating credit or features to members of your Skype Manager for the first time you need to buy Skype Credit for your Skype Manager For more information please see 5 0 Skype Credit 3 Allocate Skype Credit and features Provide your members with the Skype Credit and features they need to work smarter For more information please see 6 0 Features 4 Keep track of your company s usage of Skype Monitor how your company uses Skype in real time with Skype Manager s reports For more information please see 7 0 Reports Page 14 Skype Manager User Guide 4 0 Members Members are the people whose Skype usage you want to manage in your Skype Manager When you click Members in the toolb
37. cemail assigned to the account will be cancelled when the expiry period is reached Deleting a business Skype account will permanently delete the account and all data associated with it will be lost You should therefore keep a record of any account information you require before deleting the account Any Skype Credit or Online Numbers previously assigned to the business account will be returned to your Skype Manager Any remaining subscriptions or voicemail allowances will be lost To delete a member 1 View the details of the member that you want to delete For more information on how to do this please see 4 6 Managing your members 2 At the bottom of the Member s details screen click Delete this account A message is displayed asking you to confirm that you want to remove the selected members from your Skype Manager 3 Click Delete to confirm that you want to remove the members To delete more than one member at the same time 1 Click Members in the toolbar Page 26 Skype Manager User Guide A list of all the members of your Skype Manager is displayed by default 2 Check the box next to each member you want to delete 3 Click Delete members A message is displayed asking you to confirm that you want to remove the selected members from your Skype Manager 4 Click Delete to confirm that you want to remove the members 4 7 Giving your members access to the Members list There s an easy way for members to add colleag
38. e Learn how to pay with a credit card and increase PayPal limits Ne ae 3 Select the amount of Skype Credit you wish to buy C Select an amount of Skype Credit 10 00 Billing Address Down Street 5 30 00 London London 123456 60 00 United Kingdom _ Change details 125 00 Paying with 300 00 600 00 Regular bank transfer 1 200 00 Change Plus 120 00 Skype Credit bonus Want to buy over 1 000 Contact us and we ll help you to make the purchase Skype Credit purchase of 30 USD This amount of credit could get you almost 20 hours of 30 00 calls to landlines worldvide Total 30 00 SS The amount of Skype Credit you can buy depends on the payment method that you have selected and whether your company is verified If you cannot buy an amount the option is disabled with an explanation of the reason why underneath a Paying with N 300 00 Fe nn ee ER de oe PayPal Unfortunately you cannot purchase this amount of Skype Credit as it will exceed the monthly limit set for your current payment method You can PayPal try purchasing a smaller amount of credit or use a different payment g method Change J Page 29 Skype Manager User Guide 4 Check or uncheck the Save time in the future with Auto Recharge box to specify whether you want to Auto recharge your Skype Manager credit balance C N Save time in the future with Auto Recharge Recharge my
39. e toolbar 2 In the menu on the left click Online Numbers The Online Numbers details for your members are displayed Note that only members with business Skype accounts are listed 3 Check the box next to each member to whom you want to allocate Online Numbers a N Online Numbers ai Online Numbers are available in over 20 countries m You have 1 unallocated number oe Pd w Filter this list ET Name Online Numbers Hiroshi Tanaka hike Jackman Vanessa Lombardi 447055566666 E Selectall 2 members selected Allocate Online Numbers Cancel numbers 4 Click Allocate Online Numbers 5 Specify the country of the Online Number you would like and click Continue Page 42 Skype Manager User Guide Buy Online Numbers You are buying for 1 member Change 6 30 month for each number In which country would you like your numbers United States Online Numbers are provided as is and their ongoing availability to you is subject to applicable local residency rules and regulatory practices Skype reserves the right to change their terms of use accordingly including by introducing a residency requirement where necessary L J To be able to set up Online Numbers for some countries your company needs to be registered in that country 6 Enter how many Online Numbers you require Select the region and area codes to use for your Online Numbers 8 Se
40. ecome a member of a Skype Manager an email is automatically sent to you to let you know You can belong to a Skype Manager with a business Skype account that has been created for you or with a personal Skype account that you have created A business Skype account is owned by the Skype Manager where it was created Only the administrators of the Skype Manager where the account was created can control who uses the account and all the features and credit allocated to it A personal Skype account is owned by the person who created it The administrators of the Skype Manager cannot control who uses it and there are limitations on the features and credit that they can allocate to it If a business Skype account has been created for you this email will contain a link so that you can activate your account and change your personal details if required If you have been invited to join a Skype Manager using your personal Skype account the email will contain a link so that you can accept the invite Once you have joined your company s Skype Manager you can view your Skype Manager settings You can review your account details and if your administrator has allowed it see the Members list where you can view other members of your Skype Manager and use it to add those members to your Contact list in Skype Note that although your administrator can allocate Skype Credit and features to your account depending on the type of account that you have they cannot
41. ect Skype Connect provides connectivity between your business and the Skype community By adding Skype Connect to your existing SIP enabled PBX your business can save on communication costs with little or no additional upgrades required You can configure your SIP enabled PBX so that Skype calls can be made directly from your desk phones at Skype s great low rates You can also buy Online Numbers to let customers with landlines and mobiles call you By adding Click and Call buttons on your company web pages and emails all registered Skype users worldwide can reach your business reception or call center for free using Skype You can use Skype Manager to create SIP Profiles buy channel subscriptions to activate profiles and set up your calling options For more information about Skype Connect please see skype com go sip To find out how to use Skype Connect please see our Skype Connect FAQs section on support skype com or read our Skype Connect User Guide Page 48 Skype Manager User Guide 7 0 Reports The Reports area of Skype Manager provides a useful way of keeping track of your company s usage of Skype There are four types of report available Summary Purchases Allocations and Usage Use these reports to keep track of the Skype Credit your company has purchased allocated and used When you click Reports in the toolbar of your Skype Manager the Summary report is displayed by default On the left a menu of the reports available
42. edit you have allocated per month Place your cursor over a month to view the total expenditure for that month Alternatively click a specific month to view the Summary report for that month For more information on the Summary report please see 71 Displaying the Summary report Account status the status of your payment settings which can be All OK Attention Required or Problem Current balance your Skype Manager credit balance as well as an indication of whether you have Auto recharge enabled Upcoming allocations the total value of allocations due to be deducted from your Skype Manager credit balance in the next 30 days If you have insufficient credit to cover the cost of your allocations in the next 30 days the amount of credit that is missing is displayed below Upcoming allocations Click Buy more Skype Credit to add credit to your Skype Manager credit balance For more information on buying Skype Credit for your Skype Manager please see 5 0 Skype Credit Your features a summary of all of the features currently allocated to members of your Page 12 Skype Manager User Guide Skype Manager e Your members a summary of how many members you have any changes that have occurred since you last signed in and details of any outstanding invites or account transfer requests e News the latest Skype Manager news 3 3 Using the toolbar The toolbar lets you move between the different areas of your Skype Manager
43. etails 2 In the menu displayed on the left click Payment settings Under Stored payment details the payment method the date of purchase and the order number of your last purchase is displayed C N Stored payment details Payment method Last purchase m April 14 2011 XXXX 7197 d VISA i Order 726586691 a 27 3 For more details on the order itself click the order number to display its details N Order 726586691 Backtothe list Item Auto recharge Amount 10 00 Date April 14 2011 at 17 46 GMT 15 VAT Bought by Josh Lorentz Total 11 50 7 VISA Visa Paid with Download invoice as PDF Status Delivered Se A 4 To download the details of the order as a PDF for review away from Skype Manager click Download invoice as PDF 5 8 Setting up low balance alerts You can have an email alert automatically sent to you when the Skype Credit balance of your Skype Manager falls below a certain amount This can be useful to keep track of your Skype Credit and help ensure your Skype Manager does not run out of Skype Credit Page 33 Skype Manager User Guide The email alert will only be sent out to you and not to any other administrators of your Skype Manager Other administrators must set up their own alerts To set up a low balance alert 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left click Skype Manager settings 3 To set up a new alert click anyw
44. f Page 53 Skype Manager User Guide members you may be required to comply with the local data privacy laws in many jurisdictions Please familiarize yourself with the applicable laws for your location and proposed use Note that members with personal Skype accounts have to give their consent for you to access their reports For more information on how a member can give consent please see 10 4 Giving consent for your Skype Manager administrator to view your Skype usage If you no longer want to access the Usage report for specified members at any point in the future click no longer want to access member s reports on this screen 4 Enter the name of the member or SIP Profile and a list of matching members will appear below d gt Usage report April 2011 Show usage report for jol Josh Lorentz josh lorent J Click the member you are looking for to view the report for that member 4 Member s Skype Credit usage May 2011 Total 1 47 z v Filter this list Date v Item Type Rate min Duration Amount se Di nt D SMS 0 30 2 0 30 21 oll sia Call 0 88 zl 00 18 1172 Includes connection fee 50 x items per page Showing 1 to 2 of 2 y 5 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected 6 You can filter the report by type of usage Fo
45. forwarding To set up call forwarding for one or more selected members 1 Click Features in the toolbar 2 In the menu on the left click Call forwarding The call forwarding details for your members are displayed Note that only members with business Skype accounts are listed 3 Check the box next to each member to whom you want to set up call forwarding a Call forwarding Calls can be forwarded to landlines and mobiles at Skype s standard rates orto Skype Names for free Call forwarding can only be set up for members with business accounts w Filter this list C Name Calls are forwarded to Hiroshi Tanaka Mike Jackman Wanessa Lombardi Select all 3 members selected Add a number or Skype Name United Kingdom Add Disable call forwarding NI H 4 Add the number or Skype Name that calls will be forwarded to and click Save If you want to add another number or Skype Name that calls can be forwarded to click Add another number Page 47 Skype Manager User Guide 6 6 2 Disabling call forwarding To disable call forwarding for one or more selected members 1 Click Features in the toolbar 2 In the menu on the left click Call forwarding The call forwarding details for your members are displayed Note that only members with business Skype accounts are listed 3 Check the box next to the members whose call forwarding you want to disable and click Disable Call forwarding 6 7 Skype Conn
46. hases amp Skype Credit Purchases 73 35 1 Allocations Usage v Filter this list Ungrouped x Skype Credit D 543 55 7 Subscriptions 20 62 Group video calling 40 76 ns i B Online Numbers r 35 72 8 Voicemail 9 19 Skype Connect 6 74 Total 156 56 2 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected 3 You can filter the report by group or type of member For example to display the breakdown of allocations for the current month but for members who are also administrators of your Skype Manager only click Filter this list then select Administrators from the Filter by type of member drop down list The arrows next to each feature indicate whether the allocation is more than equal to or less than the previous month 7 2 Displaying the Purchases report This report shows the purchases of Skype Credit you have made in a given month This report is particularly useful if you want to know how much Skype Credit your company has bought To display the Purchases report 1 Click Reports in the toolbar 2 In the menu on the left click Purchases to view the report Page 50 Skype Manager User Guide Page 51 s Purchase Report January 2011 A Subtotal 5266 04 of 266 04 total purchases r v
47. hat will occur if you register your Skype Manager in the US and prompting you to agree to the US Skype Business End User Licence Agreement and US Skype Business Terms of Service 4 Whenever you make a change click Save Page 58 Skype Manager User Guide 9 0 Deleting your Skype Manager Deleting your Skype Manager will permanently delete all record of your company s Skype usage It will also permanently delete all business Skype accounts created in your Skype Manager and any remaining features assigned to members will be cancelled We recommend that you keep a record of any information contained within your Skype Manager likely to be required in future before you delete it To delete your Skype Manager 1 Take back any remaining Skype Credit from the business Skype accounts created in your Skype Manager For more information on how to do this please see 6 1 2 Taking back credit from members 2 Allocate all of your Skype Manager s Skype Credit balance to a personal Skype account For more information on how to do this please see 6 1 1 Allocating credit to members 3 In the top right corner of Skype Manager click Account details 4 Click Skype Manager settings 5 Click Delete this Skype Manager at the bottom of the Skype Manager settings page If you have any Skype Credit still assigned to business Skype accounts within your Skype Manager a message is displayed to notify you that this is the case To find out which business acc
48. here in the Low balance alert row a Currency USD American Dollars Low balance alert Alert me when balance falls below 0 00 Cancel F This email alert will only be sent out to you not to any ofthe other administrators of the Skype Manager They must set up their own alert on this page by signing in with their Skype Name and password Disable alert XX ai 4 Enter the amount that will trigger the alert and click Save If you decide at any point that you no longer need the alert click Disable alert 5 9 Redeeming a voucher or prepaid card Skype Credit redeemed with business vouchers are added to your Skype Manager credit balance To redeem a business voucher or prepaid card 1 In the top right corner of your Skype Manager click Account details 2 In the menu on the left click Redeem voucher Redeem voucher or prepaid card Type in the unique number from your voucher or card Only special business vouchers can be redeemed on this page Vouchers for your personal account can be redeemed here Redeem voucher L 2 3 Enter the unique number from your voucher or card and click Redeem voucher Page 34 Skype Manager User Guide 6 0 Features In Skype Manager you can help everyone in your business work smarter by managing their Skype Credit as well as their access to features like group video calling voicemail and call forwarding When you click Features in the toolbar of
49. il and you can listen to the calls whenever you are signed in to Skype Voicemail is included with a subscription However you can also allocate voicemail to a member if the member does not have a subscription 6 4 1 Allocating voicemail To allocate voicemail to members without subscriptions or to change their voicemail 1 Click Features in the toolbar 2 In the menu on the left click Voicemail The voicemail details of your members are displayed 3 Check the box next to each member to whom you want to allocate voicemail Page 40 Skype Manager User Guide Voicemail Never miss a call with voicemail v Filter this list F Name Voicemail lt Hiroshi Tanaka v Mike Jackman Vanessa Lombardi Included with subscription Q E Selectall 2 members selected Allocate Change voicemail Cancel voicemail p Note that you cannot allocate voicemail to those members whose voicemail is already activated as part of their subscription 4 Click Allocate Change Voicemail 5 Select how often you would like to be billed and click Buy now Voicemail is allocated to the selected members It might take a few minutes until you can see it in your Skype Manager and for your members to be able to start using it Note that members will have to set up their voicemail such as recording their voicemail message after it has been allocated For more information on the actions that your members can perform
50. it and features and monitor Skype usage for individual groups For example you may want to categorize your members according to the department they belong to within your company Marketing Human Resources Engineering etc To add a member to a new group Page 23 Skype Manager User Guide 1 View the details of the member who you want to add to a group For more information on how to do this please see 4 6 Managing your members 2 Under Skype Manager settings click create a group a Sk Create to a D Cancel Create new group al Make this member a Skype Manager administrator 3 Enter the group s name and click Create 4 Click Save changes To add a member to an existing group 1 View the details of the member who you want to add to a group For more information on how to do this please see 4 6 Managing your members 2 Under Skype Manager settings select the group to which you want to add the member from the drop down list displayed 3 Click Save changes To create a new group without adding any members to it 1 Click Members in the toolbar A list of all the members of your Skype Manager is displayed by default 2 In the menu on the left click Create a group 3 Enter the group s name and click Create To add more than one member to an existing group at the same time 1 Click Members in the toolbar A list of all the members of your Skype Manager is displayed
51. lbar of your Skype Manager ca 95 05 E a LIGAUWVE TTTUT ET AJN JUL HEIP a E a SD 5 2 Buying credit for your Skype Manager To buy Skype Credit for your Skype Manager credit balance 1 Click Buy Skype Credit on the toolbar 2 If this is the first time you ve bought Skype Credit select the payment method you want to use and click Next When you set up Skype Manager there is a limit to the maximum amount of Skype Credit you can purchase which depends on the payment method you use and how much Skype Credit you ve already purchased in any given month The range of payment methods available to you is also limited To access a wider range of payment methods and to increase your purchase limit you will need to get your company verified if available for your country For more information please see add 5 3 Verifying your company Page 28 Skype Manager User Guide Select your payment method PayPal PayPal the safe and easy way to pay online PayPal accepts all major credit cards Please note that you can only associate one Skype account with one PayPal account For security most Skype payment methods put a limit on the amount you can buy during any one transaction and on the total amount you can buy in one month There are no monthly limits on the amount you can buy with bank transfers but a single bank transfer cannot exceed 1 000 Learn more about ways to pay sa k
52. lect which Online Numbers you would like to buy Please choose your Online Numbers Buy 1 numbers max 100 Region code California Click an Online Number to select it 13109097950 13109097951 13109097954 13109097955 13109097956 13109097957 13109097958 13109097959 13109097960 13109097961 Show 10 diferent Online Numbers ES S A Page 43 Skype Manager User Guide If you want to select from a different set of numbers click Show 10 different Online Numbers 9 Select how often you would like to be billed and click Buy now a gt How often would you like to be billed Quarterly 3 months Annually 12 months ail Save 33 Save 50 Total cost Cost per number 18 00 33 Discount 5 95 Numbers purchased 1 Total cost every 3 months 12 05 The cost willbe deducted fram the Skype Credit balance of your Skype Manager k J The Online Numbers are allocated to the members you have selected It may take a few minutes before the Online Numbers are displayed in Skype Manager and your members can start using them 6 5 2 Reallocating Online Numbers You can reallocate an Online Number from one member with a business Skype account to another member with a business Skype account or to a SIP Profile To do so 1 Click Features in the toolbar 2 In the menu on the left click Online Numbers The Online Numbers details for your members are displayed Note that only members with busines
53. me by returning to this page and unchecking the tickbox Vanessa Lombardi Job title Cli agree that the Administrator may see the detailed activity on my Skype Account including my traffic data and purchase history Save Settings Cancel Kg x 3 If you have a personal Skype account you can edit your name and job title as needed Click Save Settings to save any changes that you make 10 4 Giving consent for your Skype Manager administrator to view your Skype usage If you belong to a Skype Manager with a personal Skype account the administrator of your Skype Manager cannot view your Skype usage without your permission To give consent for your Skype Manager administrator to view your Skype usage 1 Sign in to Skype and select Account from the Skype menu bar 2 Under Settings and extras next to Skype Manager click View details 3 Check I agree that the Administrator may see the detailed activity on my Skype Account including my traffic data and purchase history 4 Click Save Settings If you no longer want to give your consent at some point repeat the above steps and uncheck I agree that the Administrator may see the detailed activity on my Skype Account including my traffic data and purchase history 10 5 Adding other members of your Skype Manager to your Skype Contact list You can use the Members list to view the other members of your Skype Manager and add them to your Contact list in Skype Note that the colleague mus
54. mendment of local residency requirements and or require you to provide further user information for continued access to defined Online Numbers Such changes may impact on your ability to use purchase and allocate Online Numbers in the future The terms that relate to Online Numbers are clearly displayed within the Online Number purchase flow and you need to agree to these prior to proceeding to purchase Online Numbers Page 3 Skype Manager User Guide Page 4 Contents 1 0 What is Skype Manager Page 6 2 0 Setting up your Skype Manager Page 8 3 0 Getting started with Skype Manager Page 11 3 1 Signing in to Skype Manager Page 11 3 2 Using the Dashboard Page 11 3 3 Using the toolbar Page 13 3 4 Changing your Skype Manager s language Page 14 3 5 Using your Skype Manager Page 14 4 0 Members Page 15 4 1 Adding members by creating business Skype accounts Page 16 4 2 Inviting members with personal Skype accounts by email Page 18 4 3 Inviting members with personal Skype accounts by Skype Name Page 19 4 4 Resending invites to members with personal Skype accounts Page 20 4 5 Deleting invites to members with personal Skype accounts Page 21 4 6 Managing your members Page 21 4 7 Giving your members access to the Members list Page 27 5 0 Skype Credit Page 28 5 1 Finding your Skype Manager credit balance Page 28 5 2 Buying credit for your Skype Manager Page 28 5 3 Verifying your company
55. n Skype Manager and displayed in the Members list They are not the details associated with the member s personal Skype account Because it is a personal account only the personal account holder can modify these details Once you have made your changes ensure that you click Save changes 4 6 2 Making a member an administrator To make a member an administrator of your Skype Manager 1 View the details of the member who you want to make an administrator For more information on how to do this please see 4 6 Managing your members 2 Under Skype Manager settings check Make this member a Skype Manager administrator 3 Click Save changes You can now notify the member that they can sign in as an administrator of your Skype Manager The first time a new administrator signs in to Skype Manager they will be asked to agree to the Skype Business End User Licence Agreement and the Skype Business Terms of Service For more information please see 3 1 Signing in to Skype Manager If at any point you no longer want the member to be an administrator of your Skype Manager re display the member s details uncheck Make this member a Skype Manager administrator and click Save changes Note that if you remove yourself as an administrator you will automatically signed out of Skype Manager when you click Save changes 4 6 3 Adding members to a group Groups are a great way to manage members of your Skype Manager You can easily allocate Skype Cred
56. ness Skype accounts allocate them features and manage their details The quickest way to view or modify a member s details is to use the Search members tool in the top right corner of Skype Manager Simply enter the member s name and a list of matching members will appear below Architects Account details josh lorent Sign out Help Chat support Buy Skype Credit Josh Lorentz Your account Accou Josh lorentz Ne gt Click the member you are looking for to view that member s details It s also possible to use the Filter this list tool to find members To do so click Members in the toolbar to display a list of all members Then click Filter this list to display the filter options You can filter by the date on which members joined Skype Manager or by the type of member Only members matching this filter criteria are displayed Page 21 Skype Manager User Guide a Filter this list Business accounts Joined this month x x Filter by type of member Business accounts Members who joined the Skype Manager Joined this month ET Name Skype Name Group E Claude Morel claude morel T Hiroshi Tanaka hiroshitanaka E Mike Jackman mike jackman T E Vanessa Lombardi vanessa lombardi C E Selectall No members selected Click the name of the member whose details you want to view a Member s details Ti D omer LE 3 Personal details Fields marked with are required
57. ons report For more information on how to display the Allocations report please see 7 0 Reports 6 1 2 Taking back credit from members You can take back the Skype Credit that has been allocated to members with business Skype accounts Any taken back credit is refunded to your Skype Manager credit balance To take back all the credit currently allocated to one or more members 1 Click Features in the toolbar The credit allocations for your members are displayed by default 2 Check the box next to each member whose credit allocation you wish to take back 3 Click Take back credit next to Add credit 4 Confirm that you wish to take back the credit by clicking Take back credit The credit is refunded to your Skype Manager s credit balance 6 1 3 Enabling Auto recharge for members When activated Auto recharge automatically tops up a member s Skype account balance with a specified amount of credit whenever it falls below a certain amount The credit is Page 36 Skype Manager User Guide deducted from your Skype Manager credit balance To enable Auto recharge for one or more members 1 Click Features in the toolbar The credit allocations for your members are displayed by default 2 Check the box next to each member for whom you want to enable Auto recharge 3 Under Auto recharge click Activate change v Filter this list EF Name Credit Auto recharge Fj Claude Morel 0 00 Auto recharge disabled Hiroshi
58. ountry a region for example Europe or to over 40 countries worldwide You can change an allocated subscription for member up to three times a month The unused portion of the previous subscription is converted into credit that is allocated to the member s account Note that if a member with a personal Skype account already has a subscription they set up outside of Skype Manager you cannot allocate an additional subscription to them within Skype Manager 6 2 1 Allocating or changing subscriptions To allocate a subscription to one or more members or to change existing subscriptions 1 Click Features in the toolbar 2 In the menu on the left click Subscriptions The subscription details of your members are displayed 3 Check the box next to each member to whom you want to allocate a subscription a gt Subscriptions Subscriptions are a great way of saving money when calling phones v Filter this list Name Subscription W Hiroshi Tanaka Mike Jackman F Vanessa Lombardi United Kingdom v C Select all 2 members selected Allocate Change subscriptions Cancel subscriptions AS H 4 Click Allocate Change subscriptions 5 Select the subscription you require and how often you would like to be billed and click Buy now The subscription will become available in a few minutes and its cost will be deducted from your Skype Manager credit balance 6 2 2 Cancelling subscriptions
59. ounts still have Skype Credit allocated to them click Show list Take back the Skype Credit from these business accounts before attempting to delete your Skype Manager again 6 Read the statements displayed and check the boxes next to them to accept them a N You are about to delete this Skype Manager A Please read the following statements carefully and tick the boxes to accept them All business accounts will be deleted All credit allocated to business members will be refunded to the administrator of your choice Any subscription or voicemail allocated to these members will be lost All credit allocated to personal members will remain in their accounts Any allocated subscription or voicemail will be cancelled but will remain active until the end of the last payment period up to 30 days V All Online Numbers bought via your Skype Manager will be deactivated immediately iv Deleting a control panel cannot be reversed Your personal Skype account will not be affected You will still be able to use it as before ig 7 7 Enter your password to confirm that you want to delete your Skype Manager 8 Click Delete Skype Manager If you decide not to go ahead with deleting your Skype Manager click I ve changed my mind at the bottom of the page Page 59 Skype Manager User Guide 10 0 For members Managing your settings This chapter provides information specifically for members of a Skype Manager When you b
60. perform actions on your behalf within Skype itself such as adding contacts making calls or changing profile settings For more information on the actions that you can perform within Skype please see support skype com 10 1 Activating your business Skype account If a business Skype account is created for you you are sent an email welcoming you to the Skype Manager where the account was created You will need to activate your account and set a password for it Note that if your administrator has set your password for you please contact your administrator to find out what your password is To activate your business Skype account 1 Open the A Skype business account has been created for you email that has been sent to you 2 Click Please activate and set a password for your new account Page 60 Skype Manager User Guide R Activate your Skype account A Skype account has been created for you by the administrator of Architects Skype Manager Your Skype Name B vanessa lombardi Your password Fields marked with are required Please enter a password below to start using this account Password The password needs to be at least 6 characters long and contain at least 1 number Repeat password About you First name T Last name Walpole Your email address t_walpole hotmail com Job title I Tick this box if you d like to be emailed news about new features latest products and additional information from
61. r example to display the member s SMS usage for the current month click Filter this list then select SMS from the Filter by item drop down list Page 54 Skype Manager User Guide 7 6 Displaying a Member s Usage report The Usage report is a detailed activity report of a specified member s Skype usage This report is particularly useful if you want to find out how an individual member is using Skype To display the Member s Usage report 1 View the details of the member whose report you want to view For more information on how to do this please see 4 6 Managing your members 2 In the menu on the left click Reports The Member s Usage report is displayed by default g X Member s Skype Credit usage May 2011 ee Sal v Filter this list Date Item Type Rate min Duration Amount May 372557 3 ey ipa pans SMS 0 30 z 0 30 zI er Call 0 88 zi 00 18 1172 50 items per page Showing 1 to 2 of 2 C p 3 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected 4 You can filter the report by type of usage For example to display the member s SMS usage for the current month click Filter this list then select SMS from the Filter by item drop down list 7 7 Downloading reports and invoices You can download Purchase and Allocation reports for a given month as
62. s Skype accounts are listed 3 In the list of members click the row containing the name of the member whose Online Number you want to reallocate a m TITOOTIT ATAA N E Mike Jackman 447055566666 x Member details Next payment 6 30 on May 9 2011 Reallocate number Cancel number Add a number Page 44 Skype Manager User Guide 4 Click Reallocate number 5 Enter the name of the member to whom you want to reallocate the Online Number to and click Confirm The Online Number can only be reallocated to another member with a business Skype account or to a SIP Profile The Online Number is then reallocated to the specified member or SIP Profile 6 5 3 Reactivating Online Numbers You can reactivate any Online Number that has expired within the last 90 days To do so 1 Click Features in the toolbar 2 In the menu on the left click Online Numbers The Online Numbers details for your members are displayed Note that only members with business Skype accounts are listed 3 In the list of members click the row containing the name of the member whose Online Number you want to reactivate 4 Click Reactivate number 5 Select how often you would like to be billed and click Buy now The Online Number is reactivated for the specified member or SIP Profile 6 5 4 Cancelling Online Numbers To cancel Online Numbers allocated to one or more members with a business Skype account 1 Click Features in
63. s Skype accounts for your colleagues keep track of what they are spending allocate features and monitor Skype usage in real time all from one central point Employees with business Skype accounts no longer need to worry about buying credit or features themselves they are allocated centrally from Skype Manager And with Auto recharge set up they ll always have credit available to make that important business call With Skype Manager you can e Create business Skype accounts Get your employees set up with their own business Skype account Business Skype accounts created in Skype Manager are owned and controlled by your company not the individual employee Page 6 Skype Manager User Guide e Allocate Skype Credit Buy Skype Credit centrally and then allocate it to your employees as needed Monitor their expenditure and usage with reports that can be generated at a company departmental or employee level e Allocate features Give your employees the tools they need to collaborate and work smarter Buy and allocate features like subscriptions group video calling Online Numbers call forwarding and voicemail All products are pre paid giving you flexibility over how you manage your company s expenditure on Skype and for many features you can decide whether to be billed monthly quarterly or annually Skype Manager is the simple way to manage Skype in your business Page 7 Skype Manager User Guide 2 0 Setting up your Skype
64. siness products visit the Skype for Business area of the Skype website skype com business Contacting Skype If you need help with your Skype Manager you can find more answers in our Skype Manager FAQs section by clicking Help in the top right corner of your Skype Manager a gt Architects Account details claud morel Sign out Help Chat support fi Ruw Skwne Credit Alternatively if you need to contact Skype Customer Service about a specific problem you re having with Skype Manager click Chat support to talk to a live chat representative Page 2 Skype Manager User Guide Important Emergency calling Access to a broadband internet connection is required Skype is not a replacement for traditional telephone services and cannot be used for emergency calling Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP enabled PBX not as a stand alone solution Skype Connect users need to ensure all calls to emergency services are terminated through traditional fixed line telephone services connected to the local exchange or through other emergency calling capable telephone services Online Numbers Online Numbers are provided as is and their ongoing availability to you is subject to applicable local residency rules and regulatory practices The terms related to Online Numbers may change accordingly such changes may include the imposition or a
65. t agree to the contact request before they can be added as a contact Page 63 Skype Manager User Guide To view the Members list and add other members to your Contact list 1 Sign in to Skype and select Account from the Skype menu bar 2 Under Settings and extras next to Skype Manager click View details 3 Click Members list to view a list of all the members of your Skype Manager g heg Skype Manager settings anne Your details Members list You are a member of the Skype Manager called Architects Listed below are the administrator s for this Skype Manager Use this list to find co workers and add them as contacts Simply click on the green plus sign to add them to your Skype contact list Administrators Claude Morel claude morel Office Administrator Info Add contact Fellow members Hiroshi Tanaka hiroshi tanaka Structural Engineer info Q Add contact Mike Jackman mike jackman Architect Info Add contact Vanessa Lombardi vanessa lombardi Sales Manager Info Add contact Show 20 people per page Showing 1 to 4 a 4 To add someone to your Skype Contacts list click Add contact next to their name 5 Depending on your browser a message may be displayed asking you to confirm that you want to open Skype or asking if you want to allow access to Skype Accept to continue 6 Before the contact can be added you must send a contact request to the member Enter some text to introduce yourself and click
66. t the Skype Business End User Licence Agreement and the Skype Business Terms of Service 7 Click Set up Skype Manager You will be automatically signed into your Skype Manager The first thing you will see is the Dashboard Skype manager Architects Account details claude morel Sign out Help Chat support M owo AR ED 0 00 ECTS Reports Your account Account status All OK No allocations made yet 0 00 Auto recharge is disabled As soon as you Start allocating credit or other features to your members you can monitor all allocations here Upcoming allocations next 30 days 0 00 Your account will be automatically charged when payments are due the risk of fraud and malicious account hacking x g Verify your company and help protect your business and Skype from Learn more e Your features 22 Your members IF News Your Skype Manager has 1 member _ 1 member has Skype Credit Welcome Skype Manager is a brand new product Create accounts that replaces the Business Control Panel From E Setup Subscriptions for your members setting up employee accounts to allocating Skype Since you last signed in Credit to activating Online Numbers Skype Setup Group video calling for your members No changes since you last logged in Managers completely redesigned interface is much easier to use Don t forget to check the Skype Support C GA caton Anilina Mom PAT che site for help if you get stuck and the Skype Manager J
67. t up Caller ID e Allocate an Online Number You cannot do the above for a personal Skype account Therefore to retain full control of your company s Skype usage we recommend that you only add new members by creating business Skype accounts for them Note that a member can only belong to one Skype Manager at a time Also note that you cannot invite members with personal Skype accounts if your company is registered in the U S Please see your Terms of Service Page 15 Skype Manager User Guide 4 1 Adding members by creating business Skype accounts To create new business Skype accounts 1 Click Members in the toolbar 2 In the menu on the left click Add members r There are two ways to add your colleagues to your Skype Manager Create business Invite them with their accounts for them personal accounts Ne 3 Click Create business accounts i Create business accounts o Enter email addresses Import CSV Enter email addresses e g john example com marn example com F Please enter one or more email addresses of people you want to invite to join your Skype Manager or import a CSV file with member data The CSV file must contain columns for Firstname Last name and Email address Username and Password columns can also be added How to generate a CSV file Ms 4 Enter the email address of each person you want to create a business Skype account for and click Next Alternatively you can import the
68. this list Date em Allocated by Amount Jan 24 2011 Unlimited US amp Canada 1 month Josh Lorent 1 95 Jan 24 2011 Unlimited US amp Canada 1 month Josh Lorent 1 95 Jan 12 2011 Group video calling Josh Lorente 5 99 50 items per page Showing 1 to 3 of 3 L gt 3 You can specify the month on which to run the report by selecting the month from the drop down list in the menu on the left or by clicking Previous month or Next month By default the current month is selected 4 You can filter the report by item feature or the administrator who allocated the features For example to display the breakdown of just the member s subscription allocations for the current month click Filter this list then select Subscription from the Filter by item drop down list 7 5 Displaying the Usage report The Usage report is a detailed activity report of a specified member or SIP Profile s Skype usage It includes the date duration and destination number of all calls and SMS made This report is particularly useful if you want to find out how an individual member or SIP Profile is using Skype To display the Usage report 1 Click Reports in the toolbar 2 In the menu on the left click Usage 3 If this is the first time that you have attempted to display a Usage report click I want to access my members reports then I want to access the reports You should be aware that by accessing and monitoring personal and traffic data o
69. to you For more information please see 5 3 Verifying your company Once you have enabled Auto recharge you can change the amount that is added and the level at which it is added known as the trigger amount 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left click Payment settings 3 Click anywhere in the Recharge amount row Auto recharge Disable Auto recharge works by adding credit to your Skype Credit balance when it falls below a certain amount Auto recharge is available with PayPal or credit card payments Recharge amount Recharge with 10 00 Cancel x Trigger amount Recharge when the balance falls below 2 00 Payment method Visa XXXX 7197 he A Note that the Auto recharge section will not become available until you have purchased Skype Credit for the first time 4 Enter the amount to add when the trigger amount is reached and click Save settings 5 Click anywhere in the Trigger amount row 6 Enter the trigger amount and click Save settings If you no longer want to Auto recharge your Skype Manager s Skype Credit click Disable in the Auto recharge section of the Payment settings page 5 6 Displaying your purchase limits For details of the payment methods available to you and any limits on how much Skype Credit you can buy for your Skype Manager credit balance 1 In the top right corner of Skype Manager click Account details 2 In the menu displa
70. ues to their Skype Contacts list It is called the Members list and any member of your Skype Manager can use it Note that access is given to all members You cannot prevent access to the Members list for individual members To give your members access to the Members list 1 In the top right corner of Skype Manager click Account details 2 In the menu displayed on the left click Skype Manager settings 3 Under Company directory click enable If you have to prevent access to the Members list for any reason return to the Skype Manager settings screen and click Disable under Company directory For more information on how your members can use the Members list please see 10 5 Adding other members of your Skype Manager to your Skype Contact list Page 27 Skype Manager User Guide 5 0 Skype Credit Before allocating credit or features to members of your Skype Manager for the first time you need to buy Skype Credit for your Skype Manager It s easy to buy Skype Credit in Skype Manager You can pay for Skype Credit using a credit card PayPal and lots of other ways Once you have bought some Skype Credit you can allocate it to your members for calling or use it to buy features to allocate to your members If you want to learn more about how to allocate Skype Credit to your members please see 6 1 Credit allocations 5 1 Finding your Skype Manager credit balance Your current Skype Manager credit balance is always displayed on the too
71. ustralian dollars AUD Cancel Current balance 0 00 Exchange rate AU 1 00 0 75 New balance AUS 0 00 Skype uses an exchange rate similar to that used by major credit cards Changing the currency denomination of an account will involve a small fee To avoid this fee the member should first spend their existing Skype Credit balance and you should then change the currency before allocating more credit Ke A 3 Select the required currency from the drop down list displayed Page 25 Skype Manager User Guide 4 Click Save changes 4 6 5 Changing a member s password You can change the password for members with business Skype accounts but not for those members with personal Skype accounts To change the password of a member with a business Skype account 1 View the details of the member whose password you want to change For more information on how to do this please see 4 6 Managing your members 2 Click Change password a N Password x New password The password needs to be atleast 6 characters long and contain atleast 1 number Repeat password i J 3 Enter the new password and click Save changes Once you have changed a member s password you will need to notify them of the password update 4 6 6 Deleting members Deleting a personal Skype account will only remove it from your Skype Manager The account itself will retain any Skype Credit allocated to it Any subscriptions or voi
72. wing your Online Numbers Page 64 10 7 Leaving your Skype Manager Page 64 Page 5 Skype Manager User Guide 1 0 What is Skype Manager Skype Manager is a web based management tool that lets you centrally manage Skype for businesses of any size SKYPE manager Architects Account details claude morel Sign out Help Chat support GY om 2 EP Eh 95 05 CET Reports Your account Account status All OK 200 95 05 Auto recharge is disabled Upcoming allocations next 30 days 100 0 00 Your account will be automatically recharged when 0 _ payments are due Oct No Dec Jan Feb lar Apr 2011 e Your features 22 Your members IF News Your Skype Manager has 11 members g 3 members have Skype Credit Welcome Skype Manager is a brand new product Add members that replaces the Business Control Panel From E 2 members have Subscriptions setting up employee accounts to allocating Skype Since you last signed in Credit to activating Online Numbers Skype eo 3 members has Group video calling No changes since you last logged in Managers completely redesigned interface is much easier to use Don t forget to check the Skype Support 2 3 members have Online Numbers ass ESA site for help if you get stuck and the Skype Manager One outstanding invite forum to share useful information feedbac Q Set up Call forwarding for your members More news es 2 members have Voicemail A Pi Quickly and easily set up busines
73. within Skype please see support skype com 6 4 2 Cancelling voicemail To cancel voicemail for one or more selected members 1 Click Features in the toolbar 2 In the menu on the left click Voicemail The voicemail details of your members are displayed 3 Check the box next to each member whose voicemail you want to cancel Note that you cannot cancel the voicemail of those members whose voicemail is already activated as part of their subscription 4 Click Cancel Voicemail 5 Confirm that you want to cancel the voicemail by clicking Cancel Voicemail The voicemail will expire on the dates indicated for each member No further costs will be incurred Page 41 Skype Manager User Guide 6 5 Online Numbers With Online Numbers members can receive incoming calls from any phone landline or mobile This is perfect if your members have customers or business colleagues who don t use Skype When someone dials an Online Number from a phone or mobile the member s Skype rings and they can pick up the call wherever they are in the world Online Numbers cannot be allocated to members with personal Skype accounts although they can buy their own Online Numbers away from Skype Manager For members with business Skype accounts or for SIP Profiles you can allocate one or more Online Numbers 6 5 1 Allocating Online Numbers To allocate Online Numbers to members with business Skype accounts or to SIP Profiles 1 Click Features in th
74. yed on the left click Payment settings 3 Next to Purchase limits click Show limits a gt Purchase limits Hide limits To safeguard your interests and keep risks to a minimum we set limits for the purchase of Skype Credit for businesses who do not have a credit history with Skype Payment method Limit per month Purchased this month Credit and debit cards Visa 5140 00 554 27 MasterCard etc PayPal 5210 00 50 00 Moneybookers regular bank transfer No limit 32 96 retail vouchers Promotional vouchers No limit 0 00 The availability of payment methods is different for each country and not all of these methods may be available for you View payment methods available in your country Page 32 Skype Manager User Guide The availability and purchase limits on different payment methods is displayed Also displayed is a summary of purchases made that month for each payment method Not all payment methods may be available for you to use To see which payment methods are available to you click View payment methods available in your country under Purchase limits To access a wide range of payment methods and to increase your purchase limit you will need to get your company verified For more information on how to do this please see 5 3 Verifying your company 5 7 Viewing details of your last purchase To view the payment details of your last purchase 1 In the top right corner of Skype Manager click Account d

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