Home

Skype Connect - 4.0 User Guide

1. Connect 3 Scroll to the SIP Profile whose Skype Credit you want to change and click View profile next to the name of the profile Page 23 Skype Connect User Guide 4 Click anywhere in the row displaying the amount of Skype Credit currently allocated to the SIP Profile Outgoing calls 6 84 Auto recharge active x Add credit Auto recharge settings 1433 Add credit Take back credit 5 If you want to add more Skype Credit enter the amount of Skype Credit that you want to add to the SIP Profile and click Add credit Alternatively if you want to take back the Skype Credit that you previously added to the SIP Profile click Take back credit A message is displayed asking you to confirm that you want to take back the credit Fr Add credit Auto recharge settings Take back credit You are about to take the total of 6 84 back from this member ELGEA n Add credit Click Take back credit The Skype Credit is refunded back to the Skype Manager s credit balance 6 If you want to change the Auto recharge settings click the Auto Recharge settings tab To enable Auto recharge enter the amount of Skype Credit you would like to Auto recharge and the minimum SIP Profile balance that needs to be reached before the Auto recharge amount is automatically allocated to the SIP Profile then click Save changes If you enter Auto recharge amounts lower than the default amounts automatically entered in
2. Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile to which you want to add an Online Number and click View profile 4 Click Add a number or business account Add a number or business account x You can receive incoming calls on your SIP Profile via Skype Online Numbers and via Skype business accounts When someone calls your Online Number or contacts your business account on Skype the calls get forwarded to your SIP Profile Add Online Number Add business account Add a number Selectanumber Allocate number Buy a new number 5 To add an existing Online Number select it from the drop down list displayed and click Allocate number To add a new Online Number click Buy an Online Number Once you have bought the Online Number it is automatically assigned to the SIP Profile For more information on buying Online Numbers please see the Skype Manager User Guide 7 5 2 Changing your SIP Profile s Online Numbers You can change the Online Numbers added to your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose Online Numbers you want to change and click View profile 4 Click on the Online Number that you want to change Incoming calls 12026843376 x Next payment 6 30 on June 21 2011 BEE Cancel number Add a number v 5 To reallocate the Online Num
3. Only the Online Numbers that you can use for Caller ID are shown above If your company has been verified and you have both landline numbers and Online Numbers available for selection Online Numbers are marked as Online Numbers in the drop down list To add a landline number not currently available for selection in the drop down list as Caller ID if your company has been verified click enter a new number enter the landline number required in the field displayed and click Save Settings Important You are only authorized to use landline numbers contracted for use by your company and that are associated with your PBX Use of a number that is not allocated to your company and associated with your PBX shall constitute a material breach of agreement with Skype and may result in criminal and civil liability to you and your company To manage the list of available landline numbers if your company has been verified click Manage stored landline numbers To disable Caller ID for the SIP Profile click Disable Caller ID 7 7 Renaming your SIP Profile You can rename your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to rename and click View profile 4 Click anywhere within the Profile name row Profile name Sales Architects SEVE Cancel Re 5 Enter the new name that you want to use and click Save Page 35
4. Profile each with their own unique login credentials You may create as many SIP Profiles as you want in Skype Manager This is useful if you e Have multiple SIP enabled PBXs in different geographical locations in the same country because it means you can create a separate SIP Profile for each PBX e Want to separate and manage outgoing calling costs from different parts of your organization Page 13 Skype Connect User Guide 6 0 Creating a SIP Profile In this chapter we ll describe creating a new SIP Profile for the Sales team at our example company Architects For a reminder of how Architects is organized please see 3 0 Meet our example company To create a SIP Profile 1 Sign in to Skype Manager 2 Click Features in the toolbar 3 In the menu on the left click Skype Connect Credit allocations 3 members Subscriptions 2 members 6 members B Voicemail 2 members B Online Numbers 2 members QG Call forwarding 0 members S Skype Connect 6 profiles 6 Group video calling ETS manager Architects Account details claude moral Sign out Help Chat support BAR EP rou 95 05 MENTI CE Skype Connect i Connect your existing SIP enabled PBX to Skype with Skype Connect Learn more ee e Your SIP Profiles Create a new profile Engineering Architects view profile Channels 1 channels Outgoing calls Setup outgoing calls Incoming calls Set up incoming calls 4
5. Skype Manager administrator Claude Morel has already created the company s first SIP Profile for the Sales team For a walk through of the processes he followed please see 6 0 Creating a SIP Profile and 7 0 Managing a SIP Profile Page 41 Skype Connect User Guide Now he wants to set up a new SIP Profile for Engineering This allows him to provide a separate pool of Skype Credit for the Engineering team enabling him to keep a closer eye on call expenditure and helping with internal budgeting 1 Claude Morel creates a new SIP Profile for the Engineering team Engineering Architects including adding a channel subscription and US minute bundles following the process described in 6 0 Creating a SIP Profile Create a SIP profile Authentication Your SIP profile has been created It might take a few minutes until you can see it on your Skype Connect page We will bill 6 95 to your next invoice Your next payment is due July 14 2011 Please choose the method of authentication needed for your PBX Registration or IP Authentication Username password SIP User 99050000037337 Password DxmUHe7Uu7nfwU Generate a new password Skype Connect address sip skype com UDP Port 5060 amp SIP user is not yet registered at sip skype com 2 Now as he did with his first SIP Profile he chooses to allocate some Skype Credit by clicking Allocate Skype Credit below the new profile s authentication details then clicki
6. call is meant for even though they are on the same SIP Profile The SIP enabled PBX then directs the call according to how it is configured to Page 44 Skype Connect User Guide direct calls to that number You can see that by adding Online Numbers to a SIP Profile DID like functionality can be achieved Page 45 Skype Connect User Guide 9 0 Architects a summary In 3 0 Meet our example company we described the structure of our fictitious company Architects which we ve used to illustrate how you can administer Skype Connect using Skype Manager If you have worked through this guide sequentially and want to see a schematic diagram of Architects Skype Manager up to its current point of evolution in other words how it looks having worked through Chapters 5 6 and 7 sequentially we have produced a diagram that shows this We hope this contextualizes the main ideas covered in the guide Architects Skype Manager Administrator Skype Manager Administrator Skype Credit Claude Morel 0 Business Accounts Business Account Business Account Business Account Business Account Hiroshi Tanaka Vanessa Lombardi So Products Hiroshi s Online Number SIP Profiles Sales Engineering One Sales Online Number Sales Architects Engineering Architects SIP Credentials Skype Credit Allocated for Outbound Calls R EJ LU Assigned Online Numbers Channel Subscription 4 Sales O
7. how to get the most out of Skype including troubleshooters FAQs user guides technical guides and quick start guides We ve also created the Skype Connect Requirements Guide for use by IT managers and administrators Please read this document before configuring your SIP enabled PBX The Skype Connect Troubleshooting Guide is also available It covers common issues you may experience implementing Skype Connect and the ways you can resolve them For information on all Skype for Business products visit the Skype for Business area of the Skype website skype com business Contacting Skype If you need help with Skype Connect you can find more answers in our Skype Connect FAQs section support skype com category SKYPE_CONNECT Page 2 Skype Connect User Guide Alternatively if you need to contact Skype Customer Service about a specific problem you re having with Skype Connect click Chat support in the top right corner of your Skype Manager to talk to a support representative Architects Account details claude morel Sign out Help Chat support Page 3 Skype Connect User Guide Important Emergency calling Access to a broadband internet connection is required Skype is not a replacement for traditional telephone services and cannot be used for emergency calling Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP enabled PBX not as a stand alone solution Skyp
8. more information on how to configure these features please see your PBX manufacturer s support documentation Calls to any business account added to your SIP Profile whether to its Skype Name or to an Online Number allocated to that business account will now be received in the SIP enabled PBX to which your SIP Profile is associated You can add an unlimited number of business accounts to your SIP Profile at any time by following the above steps Page 29 Skype Connect User Guide Example Vanessa Lombardi the Sales Manager wants all calls to her business account to be directed to the Sales team s SIP Profile while she is on holiday Claude Morel clicks Add a number or business account enters the name of the business account belonging to Vanessa Lombardi and clicks Confirm Skype calls to her Skype Name are now received in Architects SIP enabled PBX 7 4 2 Changing your SIP Profile s business Skype accounts You can change the business Skype accounts added to your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile to whose business account details you want to change and click View profile 4 Click on the name of the business account that you want to change View account details x Incoming calls E sales architects Remove account Extension number optional gt SEVGI Clear number ke 5 To forward calls to the busin
9. or more Online Numbers have been added to your SIP Profile the above is displayed when you click Set up Caller ID If no Online Numbers have been added to your SIP Profile click Buy an Online Number to buy an Online Number to use as Caller ID for your SIP Profile For more information on buying Online Numbers please see the Skype Manager User Guide Caller IDO Set up Caller ID x Please note that only Online Numbers from some countries are supported as caller ID Buy an Online Number To use a landline number Get your company verified If your company has not been verified and no Online Numbers have been added to your SIP Profile the above is displayed when you click Set up Caller ID 7 6 3 Changing your SIP Profile s Caller ID You can change the Caller ID set up for your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile to whose Caller ID you want to change and click View profile 4 Click anywhere within the Caller ID row Caller ID Caller ID is setto 12026843376 LED ESC S NL Disable Caller ID 5 To change the Caller ID to a different number click Change Caller ID select the Page 34 Skype Connect User Guide number required from the drop down list displayed and click Save Settings Caller IDO Caller ID is setto 12026843376 x Show this number when calling phones 12026843376 Online number v
10. se Connect your existing SIP enabled PBX to Skype with Skype Connect Learn more Subscriptions e E ee 2 members Group video calling 3 members Your SIP Profiles B Voicemail B Online Numbers 3 members a Call forwarding Engineering Architects view profile 0 members Channels 2 channels Skype Connect 4 profiles Outgoing calls 10 80 available Auto recharge active Incoming calls 1 Skype account Sales Architects view profile With Skype Connect you can e Make outgoing calls Take advantage of Skype s low cost global calling rates to landlines and mobiles If you call the US a lot you can save even more with our US minute bundles e Receive incoming calls Buy Online Numbers to receive calls from landlines or add business accounts and set up Skype buttons so people with Skype can call you for free through Skype e Let customers know you re calling Set up Caller ID with certain Online Numbers your company s landline numbers if your company s been verified so that when your employees call your company s local number is displayed e Manage usage and expenditure Create multiple SIP Profiles to control how your teams use Skype Connect if accepted by your SIP enabled PBX and monitor their call spend using Skype Manager s simple real time reporting tools 1 1 What does SIP mean SIP is an abbreviation of Session Initiation Protocol and is a signaling protocol used to control communications such
11. time For more information on changing your channel subscription please see 7 1 2 Changing your SIP Profile s channel subscription 7 If you call the US a lot you could save on your calling with US minute bundles To add bundles to your profile click Add US minute bundles Page 15 Skype Connect User Guide Choose optional US Minute bundles a if you call the US a lot you ll make greater call savings using our US minute bundles Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US Don t add US minute bundles a Bundles Monthly cost 30 00 month 5 150 00 with 5000 mins 25000 mins Save 15 when you buy more than 20 bundles Or save 10 when you buy more than 10 and save 5 when you buy more than 5 Enter the number of bundles you think you will need The total cost of the bundles per month will automatically be displayed Important The number of US minute bundles you enter cannot exceed the number of channels you have entered Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US If minutes run out before the next renewal date calls to the US will be charged from your Skype Manager s available Skype Credit balance at Skype Connect s standard call rates You can change the number of bundles you have at any time For more information on changing your US minute bundles please see 7 3 2 Changing your SIP Profile s US minute bun
12. to the Skype Credit allocated to the SIP Profile for outgoing calling Page 38 Skype Connect User Guide To change the month of the report either select the date from the drop down list available in the menu on the left or click Previous month or Next month to locate the month in which you are interested To return to the SIP Profile s usage report click Usage in the menu on the left For more information on the reporting available in Skype Manager please see the Skype Manager User Guide Page 39 Skype Connect User Guide 8 0 Advanced use of Skype Connect 8 1 Multiple SIP Profiles Some Skype certified SIP enabled PBXs can accept more than one SIP Profile Some companies particularly those with multiple offices will often own multiple PBXs Either scenario offers you as an administrator the option to create and administer multiple SIP Profiles for offices located in the same country There are very good reasons why you may want to do this e Each SIP Profile has its own budget for outgoing calling in the form of the Skype Credit added to it By creating multiple SIP Profiles for individual departments you gain a more granular view of call expenditure made by each department This may also aid internal budget control e Particularly for larger companies having a number of smaller SIP Profiles may simplify the process of calculating how many channels are needed in total rather than having just a single SIP Profile
13. to the nearest 10 Channels Monthly cost 6 95 month 1 6 95 Price reflects any applied discounts Max 300 How many channels do need Each channel will allow either one incoming or one outgoing call at the same time Skype Connect supports up to 300 simultaneous calling channels enabling up to 300 concurrent conversations Quantities over 100 will be rounded up or down to the nearest 10 and are nontransferable between profiles but you can create as many profiles as you like If you re unsure of how many channels you think that you may need click How many concurrent channels does my company need to display guidelines on the suggested number of channels based on number of employees A channel subscription is for 30 days from the day it is bought and unless cancelled or changed is subsequently renewed automatically every 30 days Skype Credit for channel subscriptions is taken from your Skype Manager credit balance not from any Skype Credit allocated to the SIP Profile To avoid loss of connectivity you must maintain sufficient Skype Credit in your Skype Manager We recommend that you use Auto recharge Auto recharge works by automatically adding more Skype Credit to your Skype Manager credit balance when it falls below a certain amount For more information on setting up Auto recharge please see the Skype Manager User Guide You can change the monthly recurring channel subscription settings for a SIP Profile at any
14. with a large number of channels e For the sake of simplicity itself Skype recommends that a Skype Manager administrator should create and maintain schematic diagrams of their Skype Manager set up for an example schematic for our fictitious example company Architects please see 9 0 Architects a summary Such schematics are significantly easier to maintain for smaller SIP Profiles than for large ones e For companies with branches in different countries Skype requires that you create a Skype Manager for each country your business is located in where the branch uses Skype Connect with a SIP enabled PBX 8 2 Skype Connect and DIDs DID like functionality can be implemented with Skype Connect by using a combination of Online Numbers and taking advantage of your SIP enabled PBX s functionality and configuration options This is possible because Skype Connect passes details of the calls received to the PBX Therefore even if there are multiple Online Numbers assigned to a single SIP Profile the PBX if correctly configured can direct the incoming call to the intended recipient or resource such as a Hunt Group Auto Attendant or Conference Bridge Page 40 Skype Connect User Guide 8 2 1 How details of incoming calls are passed to the PBX When someone calls an Online Number assigned to a SIP Profile Skype Connect inserts the Online Number in the INVITE request line of the incoming SIP message Here is an example of a SIP IN
15. 000 minutes to call landlines and mobiles in the US Dont add US minute bundles a Bundles Monthly cost 30 00 month 5 150 00 with 5000 mins 25000 mins L 5 Enter the number of bundles you think you will need The total cost of the bundles per month will automatically be displayed Important The number of US minute bundles you enter cannot exceed the number of channels you have entered 6 Click Buy now The US minute bundles are added to your SIP Profile To pay for your US minute bundles you must maintain sufficient Skype Credit in your Skype Manager We recommend that you use Auto recharge For more information on setting up Auto recharge please see the Skype Manager User Guide 7 3 2 Changing your SIP Profile s US minute bundles You can change the number of US calling minute bundles allocated to your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose US calling minute bundles you want to change and click View profile next to the name of the profile Page 25 Skype Connect User Guide 4 Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile Outgoing calls US Minute bundle 5000 mins left of 5000 as of June 16 2011 at 10 56 gt x Bundles 1 US minute bundle Monthly minutes 5000 minutes Next payment 36 95 on July 13 2011 ifthese minutes run out b
16. 1 Channel subscriptions Page 18 7 2 Skype Credit for outgoing calls Page 22 7 3 US minute bundles Page 24 7 4 Business Skype accounts for incoming calls Page 27 7 5 Online Numbers for incoming calls Page 30 7 6 Caller ID Page 32 7 7 Renaming your SIP Profile Page 35 7 8 Deleting your SIP Profile Page 36 7 9 Retrieving your SIP Profile s credentials Page 36 710 Changing your SIP Profile s password Page 37 7 11 Reporting options Page 38 8 0 Advanced use of Skype Connect Page 40 8 1 Multiple SIP Profiles Page 40 8 2 Skype Connect and DIDs Page 40 9 0 Architects a summary Page 46 10 0 Important Dos and Don ts Page 47 10 1 General Page 47 10 2 Setting up your Skype Manager Page 47 Page 6 Skype Connect User Guide 10 3 Creating a SIP Profile Page 48 10 4 Adding Skype Credit to a SIP Profile Page 48 10 5 Adding business Skype accounts to a SIP Profile Page 48 10 6 Deleting a SIP Profile Page 48 10 7 Changing a SIP Profile password Page 49 1 0 What is Skype Connect Skype Connect provides connectivity between your business and the Skype community By adding Skype Connect to your existing SIP enabled PBX your business can save on communication costs with little or no additional upgrades required ES manager Architects Account details claude morel Sign out Help Chat support BBR rave 95 05 asus Credit allocations Skype Connect 3 members 2
17. 5376 View account details Architects Engineering Remove account Add a number or business account This means that the Engineering team can now be reached on 1 202 655 5376 from landlines or mobiles as well as by the Skype Name Architects Engineering Skype to Skype or from a Skype button 6 Hiroshi Tanaka is the Structural Engineer He has left on paternity leave for 9 months and while he is away calls to him need to be re directed to the Engineering team Claude therefore adds Hiroshi Tanaka s business Skype account to the Engineering Architects SIP Profile to achieve this Profile name Engineering Architects Calling channels 4 channels Outgoing calls 510 00 Auto recharge active Caller ID O Set up Caller ID Incoming calls 12026555376 hiroshitanaka View account details Remove account Architects Engineering View account details Remove account Add a number or business account Now crucially to our explanation of Skype Connect and DIDs Hiroshi Tanaka s business Skype account has an Online Number assigned to it as this screen shows As a result of adding his business Skype account to the Engineering Architects SIP Profile and separately adding an Online Number to the same SIP Profile directly there are now two Online Numbers that will be directed to the same SIP Profile Because Skype passes details of the called number to the PBX the SIP enabled PBX is able to see which recipient the
18. 641982xxxx 641983xxxx 641985xxxx 641992xxxx 760569xxxx 951262xxxx 6057154xxxx 6412104xxxx 6413152xxxx 6413155xxxx 6413158xxxx 6415525xxxx 6417102xxxx 6417105xxxx 6417108xxxx 6417132xxxx 6417133xxxx 6417134xxxx 6417135xxxx 6417138xxxx 6417150xxxx 6417153xxxx 6418162xxxx 6418163xxxx 6418164xxxx 6418165xxxx 6418168xxxx 7122276xXxxx 7124396xxxx 7124510xxxx 7124511Xxxx 7124512xxxx 7124513xXxxx 7124514xxxx 7124515xxxx 7124516XXXX 7124517XXXX 7124720xXxxx 7124756xxxx 7125416Xxxx 7125686xxxx 7127256 XXXX 112 7266xXxXxxX 7127379XXXX 218237XXXX 218339xxxx 218486xxxx 218548xxxx 218844xxxx 218862xxxx 218895xxxx 218936xxxx 219632xxxx 712432xxxx 2096471 xxxx 5595461xxxx 7123387XXXX 7123388xXxxx 7605690xxxx 7605691xxxx 7605692xxxx 7605694xxxx Page 4 Skype Connect User Guide 7605696xxxx 7605697xxxx 7605821xxxx 8053601xxxx 9512620xxxx 9512621XXXX 9512622xxxx 9512623xxxx The number of US minute bundles you buy cannot exceed the number of channels you have entered Page 5 Skype Connect User Guide Contents 1 0 What is Skype Connect page 7 1 1 What does SIP mean Page 7 1 2 Making outgoing calls Page 8 1 3 Receiving incoming calls Page 8 2 0 TLS and sRTP Page 9 3 0 Meet our example company Page 10 4 0 Setting up your Skype Manager Page 11 5 0 Getting started with Skype Connect Page 12 6 0 Creating a SIP Profile page 14 7 0 Managing a SIP Profile Page 18 7
19. Click Create a new profile Ke Create a SIP profile 0 Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name Q For example New York office You can edit this name later Next Cancel 5 Enter a name for the new profile and click Next Example The administrator for Architects Claude Morel is creating a SIP Profile for the Sales team and chooses to call this SIP Profile Sales Architects Page 14 Skype Connect User Guide You can change the name of a SIP Profile at any time after it s been created as the name is just for your own internal reference For more information on changing the name of a SIP Profile please see 7 7 Renaming your SIP Profile 6 Enter the maximum number of calling channels that you think you will need Create a SIP profile 2 Set up subscription To setup a monthly subscription simply choose how many calling channels your company needs Once your SIP Profile is up and running you will be able to allocate Skype Credit to the SIP Profile to make outgoing calls If you make regular calls to the US you can save money by choosing to purchase US Minute bundles below Choose the number of channels you need Each channel will allow either one incoming or one outgoing call atthe same time Quantities over 100 will be rounded up or down
20. EWI Skype Connect User Guide Version 4 0 Copyright Skype Limited 2011 About this guide Skype Connect provides connectivity between your business and the Skype community By adding Skype Connect to your existing SIP enabled PBX your business could save on your communication costs with little or no additional upgrades required This guide has been written for administrators of Skype Connect Using a fictitious business Architects it provides detailed step by step guidance on how to set up and manage Skype Connect using Skype Manager the web based management tool that lets you centrally manage Skype for businesses of any size This guide may also be a useful reference for any Skype Channel Partner responsible for setting up Skype Connect for a customer with a SIP enabled PBX Please note that this guide does not cover the other actions you can perform in your Skype Manager and assumes that you are already familiar with the terminology and functionality of Skype Manager Please read both the Skype Manager User Guide and this guide before setting up Skype Connect Finding more information If you re new to Skype Connect and need to get up to speed fast you may be interested in the Skype Connect Quick Start Guide This guide along with a range of self help resources for both technical and non technical issues is available on the Skype Support site support skype com This site contains comprehensive information on
21. P Profile s Caller ID using a landline number Your company must be verified before you can use a landline number as Caller ID For more information on verification please see the Skype Manager User Guide To set up your SIP Profile s Caller ID using a landline number 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to set up Caller ID for and click View profile 4 Click Set up Caller ID Caller 1D Set up Caller 1D x You can either use Online Numbers assigned to this profile or landline numbers for caller identification Use an Online Number Use a landline number Page 32 Skype Connect User Guide 5 Click Use a landline number Caller 1D Set up Caller ID x Show this number when calling phones EE 44 You are only authorized to use landline numbers contracted for use by your company and that are associated with your PBX Use of a number that is not allocated to your company and associated with your PBX shall constitute a material breach of agreement with Skype and may result in criminal and civil liability to you and your company Save Settings Cancel 6 Enter the landline number that you want to use Important You are only authorized to use landline numbers contracted for use by your company and that are associated with your PBX Use of a number that is not allocated to your company and associated with your PBX shall constitu
22. SIP Profile causes e Remaining Skype Credit allocated to that SIP Profile to be returned to your Skype Manager credit balance e Online Numbers to be returned to your Skype Manager for reallocation e Call history to be lost Page 48 Skype Connect User Guide e If you need a record of the call history please take one using the reporting options available in Skype Manager please see 711 Reporting options before deleting the SIP Profile Please see 7 8 Deleting your SIP Profile 10 7 Changing a SIP Profile password e The SIP Profile password is used by your SIP enabled PBX to connect to Skype On changing the password for a SIP Profile in Skype Manager your PBX will not be automatically disconnected by Skype It is however vital that the new password is also updated in the SIP enabled PBX s configuration before the next time the PBX needs to re register with Skype e If the new Skype Connect password is not updated in your SIP enabled PBX configuration your PBX will be unable to connect to Skype the next time that it tries to re register resulting in the loss of any outgoing calling Incoming calls if set up will also not be received in your SIP enabled PBX unless the Skype Connect password is updated in your PBX e The frequency with which registration refreshes between your SIP enabled PBX and Skype is a PBX setting e Skype recommends that SIP Profile password changes are coordinated with or by your IT department o
23. SIP enabled PBX to work with Skype Connect please read the Skype Connect Requirements Guide Page 9 Skype Connect User Guide 3 0 Meet our example company Throughout this guide we ll be using a fictitious business called Architects to illustrate the various processes and administrative functions available to you Here is a summary of how Architects is structured so you can see what we are aiming to achieve with each process that we walk you through You may find it useful to refer back to this summary e Architects is a small business with between 5 and 9 people e The Skype Manager administrator is Claude Morel who is responsible for management of the company s business operations e There is a Sales team which take calls from potential and existing clients e The Sales team also wants to be able to make outgoing sales related calls abroad e The name of the Sales Manager is Vanessa Lombardi e There is also an Engineering team who correspond with clients to ensure their requirements are met e The name of the Structural Engineer for the Engineering team is Hiroshi Tanaka Page 10 Skype Connect User Guide 4 0 Setting up your Skype Manager Before you can get started with Skype Connect you need have Skype Manager It couldn t be easier to get started with Skype Manager All you need to set up your Skype Manager is to enter a Skype Name and password and register your company details online To do this go to skype
24. Skype Connect User Guide 7 8 Deleting your SIP Profile Before deleting a SIP Profile please note that deleting a SIP Profile causes e Any remaining Skype Credit allocated to that SIP Profile to be returned to Skype Manager credit balance e Online Numbers to be returned to Skype Manager for reallocation e Outgoing call history for the SIP Profile will be lost If you need a record of the call history please take one using the reporting options before deleting the SIP Profile For more information on how to do this please see 7 11 Reporting options To delete a SIP Profile 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to delete and click View profile 4 Click Delete this profile a Outgo a o You are about to delete a SIP Profile o By deleting this profile all current configuration details will be Caller ost and you will be unable to make or receive SIP calls using this profile incom Any Skype Credit allocated to this profile will be returned to pe Manager Online Numbers will be returned to the flew account details temove account 5 Click Delete The SIP Profile is permanently removed from Skype Manager 7 9 Retrieving your SIP Profile s credentials To retrieve your SIP Profile s credentials 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile
25. VITE with an Online Number INVITE SiP 44151324xxxxx 86 145 xxx xxx 5060 rinstance 459608bf8eeb29ef SIP 2 0 From lt Sip 44782450xxxxxx sip skype com gt tag 44da78c1 13c4 4b7e9808 6490ae24 7460fde5 To lt Sip 44151324xxxxx sip skype com gt Call ID CXC 69 6940e910 44da78c1 13c4 4b7e9808 6490ae24 ecb194f CSeq 1 INVITE Via SIP 2 0 UDP 193 120 218 68 5060 branch z9hG4bk f58d 4b7e9808 6490ae24 1ec610ba Max Forwards 30 User Agent sipgw 1 0 Allow INVITE ACK CANCEL OPTIONS BYE Contact lt Sip 44782450xxxx 193 120 218 68 5060 transport udp gt Content Type application sdp Content Length 306 8 2 2 Extension mapping With Skype Connect you can associate PBX extension numbers with the business Skype accounts that you add to your SIP Profiles This means that when a customer or contact calls the Skype Name of one of your business Skype accounts the call is automatically directed to a route point on your PBX an extension number hunt group auto attendant or contact center Skype Connect supports unlimited business Skype accounts with their target extensions For more information on how to enter an extension number for a business account added to your SIP Profile please see 7 4 1 Adding a business Skype account to your SIP Profile 8 2 3 How DID like functionality works with Skype Connect To illustrate how to achieve DID like functionality with Skype Connect we will use our Architects example Example Architects
26. a firewall or NAT 45 seconds or whether it connected directly to the Internet 3600 seconds e We recommend that SIP Profile password changes are coordinated with or by your IT department or by whoever is responsible for the administration of your SIP enabled PBX equipment We also recommend that you change your password and credentials in your SIP enabled PBX at an off peak time for your business so to avoid any potential interruption of Skype Connect e We also recommend that the process for changing a SIP Profile s password in your business is added to your company s existing process and protocol documentation To change a SIP Profile s password 1 Click Features in the toolbar Page 37 Skype Connect User Guide In the menu on the left click Skype Connect Scroll to the SIP Profile whose password you want to change and click View profile In the menu on the left click Authentication details a Q N Click Generate a new password A new password is automatically generated and displayed in the Password field 7 11 Reporting options Skype Manager provides two types of reports for Skype Manager administrators to use in relation to Skype Connect monthly allocations and detailed usage reports Both of these are accessible directly from Skype Connect To view the Skype Connect reports 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose repo
27. as voice calls over the internet Page 7 Skype Connect User Guide For more technical information on Skype Connect and advice on how to prepare your corporate network to use it please see Skype Connect Requirements Guide 1 2 Making outgoing calls With Skype Connect you can e Take advantage of Skype s low cost global calling rates for calling landline and mobile numbers If you call the US a lot you can make even greater call savings using our US minute bundles e Track and control the costs of outgoing calls using Skype Manager s simple real time reporting tools Important You cannot call people on Skype using their Skype Name from your SIP enabled PBX However you can call people on Skype if they have an Online Number 1 3 Receiving incoming calls With Skype Connect you can e Receive calls to your SIP enabled PBX made by people calling directly from Skype This means customers with Skype can call you for free Anybody using Skype can add your business s Skype Name to their Skype contact list so they can make free calls to you e Add Skype buttons to your website or emails so that customers using Skype can call you directly with just one click Again this is free for people calling from Skype e Purchase Online Numbers within the country that your business operates so customers in that country can call your business at local rates Online Numbers can be associated to a SIP Profile meaning that your business
28. ber to another member or SIP Profile click Reallocate number then enter the name of the member or SIP Profile to whom you want to Page 31 Skype Connect User Guide reallocate the Online Number and click Confirm To cancel the Online Number click Cancel number A message is displayed indicating when the Online Number will expire if you proceed with the cancellation Click Cancel number to confirm the cancellation To buy a new Online Number for your SIP Profile click Add a number then Buy an Online Number For more information on buying Online Numbers please see the Skype Manager User Guide 7 6 Caller ID Caller ID Caller Line Identity or CLI can be used to display the your company s number when your employees make outgoing calls This means customers and contacts can see you re trying to get in touch with them Depending on how you set up your Caller ID the number displayed will reflect the location being called So for example if you have set up your Caller ID with US UK and Estonian numbers when an employee calls a customer in the UK the UK number is displayed You have three Caller ID options available with Skype Connect for your SIP Profile e Set the Caller ID to be one of the landline numbers used by your company provided your company has been verified by Skype e Set Caller ID to be any Online Number that you have added to your SIP Profile e Choose not to present a Caller ID 7 6 1 Setting up your SI
29. can receive calls from landlines and mobiles via a SIP Profile in your SIP enabled PBX Your SIP enabled PBX can then be configured to direct these calls to your desk phones e Integrate these Skype Connect features with the built in functionality of your PBX such as directing calls to user extensions Auto Attendants and Hunt Groups Page 8 Skype Connect User Guide 2 0 TLS and sRTP Transport Layer Security TLS and Secure RTP SRTP are additional Skype Cnnect features that encrypt SIP signals and RTP media transported between your SIP enabled PBX and Skype providing security from man in the middle attacks such as eavesdropping wiretapping or the theft of Skype business user credentials TLS and sRTP are automatically enabled for Skype Connect customers For most SIP enabled PBXs Skype Connect can auto detect whether to use TLS only or TLS and sRTP based on the type make and model of the equipment that you are using to connect to Skype meaning that no configuration or provisioning is required However in some circumstances Skype Connect may not recognize the type make and model of the equipment that you are using to connect to Skype If this is the case you will need to configure your SIP enabled PBX to use TLS and sRTP If you are unsure how to this please see your PBX s support documentation or contact the PBX manufacturer for more information For more information on what you need to consider before configuring your
30. com go skype manager setup Follow the instructions on screen to specify the personal Skype account you want to use to set up Skype Manager You can either use your existing personal Skype account or create a new one specifically for your Skype Manager The Skype account you use will be used to administer Skype products throughout your business We therefore strongly recommend you create a new Skype account specifically for your Skype Manager Example The administrator for Architects Claude Morel creates a new Skype account called Architects Admin For more detailed information on how to set up your Skype Manager please see the Skype Manager User Guide Once you have created your new Skype account and registered for Skype Manager you will be automatically signed into Skype Manager EEI manager Reports Your account Current balance No allocations made yet As soon as you start allocating credit or other features to your members you can monitor all allocations here Upcoming allocations Learn more amp gt Your features 422 Your members pe Manager has 1 member 1 member has Skype Credit Create accounts Set up Subscriptions for your members Since you last signed in Jo changes since you last logge n 6 Set up Group video calling for your members Architects Account details claude morel Sign out Help Chat support Account status All OK 0 00 Auto rechar
31. dles 8 Click Set up and create profile The profile s registration details are displayed Create a SIP profile 8 Authentication Your SIP profile has been created It might take a few minutes until you can see it on your Skype Connect page We will bill 6 95 to Your next payment is d our next invoice ue July 14 2011 Please choose the method of authentication needed for your PBX Registration or IP Authentication Username password SIP User 99050000040027 Password 8jsEZA767gXUdY Generate anew password Skype Connect address sip skype com UDP Port 5060 SIP user is not yet registered at sip skype com Page 16 Skype Connect User Guide 9 Make a note of the profile s authentication credentials You can retrieve these credentials at any time For more information on how do this please see 7 9 Retrieving your SIP Profile s credentials Alternatively if you have a SIP enabled PBX that doesn t support SIP registrations click the or IP Authentication tab enter the public IP address and UDP port for your PBX and click Continue This is an ideal point to test your authentication credentials by entering them into your SIP enabled PBX and placing an echo test call You can use Skype s echo test Online Number 1760 660 4690 to do this ensure that you use the full international number i e 1 for the US 760 660 4690 For more information on placing a test call please refer to your PBX manufactur
32. e Connect users need to ensure all calls to emergency services are terminated through traditional fixed line telephone services connected to the local exchange or through other emergency calling capable telephone services Online Numbers Online Numbers are provided as is and their ongoing availability to you is subject to applicable local residency rules and regulatory practices The terms related to Online Numbers may change accordingly such changes may include the imposition or amendment of local residency requirements and or require you to provide further user information for continued access to defined Online Numbers Such changes may impact on your ability to use purchase and allocate Online Numbers in the future The terms that relate to Online Numbers are clearly displayed within the Online Number purchase flow and you need to agree to these prior to proceeding to purchase Online Numbers US Minute Bundles Calls to the following US prefixes are not included within US minutes bundles Calls to these US prefixes will be charged at Skype s standard calling rates 218632xxxx 605475xxxx 605477xxxx 605562xxxx 641213xxxx 641235xxxx 641237Xxxx 641262XXXX 64126 4xxxx 641308xxxx 641309xxxx 641388xxxx 641395xxxx 641398xxxx 641410xxxx 641453xxxx 641509xxxx 641551xxxx 641570xxxx 641608xxxx 641612xxxx 641654xxxx 641665xxxx 641696xxxx 641739xxxx 641749xxxx 641795xxxx 641826xxxx 641827XXXX 641865xxxx 641962xxxx
33. e Credit that you want to add to the SIP Profile and click Add credit Example Architects Skype Manager administrator Claude Morel chooses to add an initial 10 of Skype Credit to the SIP Profile he is setting up for the Sales team 6 If you want to enable Auto recharge click the Auto Recharge settings tab Add credit Auto recharge settings Recharge member s account with 10 a when balance falls below 2 7 Enter the amount of Skype Credit you would like to Auto recharge and the minimum SIP Profile balance that needs to be reached before the Auto recharge amount is automatically allocated to the SIP Profile then click Save changes If you enter Auto recharge amounts lower than the default amounts automatically entered in the Auto recharge settings tab a message is displayed notifying you that to avoid running out of credit during a call we recommend higher amounts to be entered Click Reset to recommended amounts and click Save changes twice Ensure that your Skype Manager s credit balance has sufficient Skype Credit to satisfy the auto recharges that you have set up for your SIP Profiles We recommend that you use Auto recharge For more information on setting up Auto recharge please see the Skype Manager User Guide 7 2 2 Changing your SIP Profile s Skype Credit You can change the amount of Skype Credit allocated to your SIP Profile at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype
34. e normally paid for by Skype Credit being allocated to business Skype accounts However Skype Connect is different because Skype Credit can be allocated directly to your SIP Profile Skype Credit added to a SIP Profile is used only to pay for outgoing calls Channel subscriptions US minute bundles and fees for Online Numbers are paid directly from your Skype Manager s credit balance You can view the call history and associated expenditure for a SIP Profile at any time by using the reporting options in Skype Manager For more information on how to run Skype Manager reports please see 7 11 Reporting options 7 2 1 Adding Skype Credit to your SIP Profile To add Skype Credit to a SIP Profile 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile to which you want to add Skype Credit and click View profile next to the name of the profile 4 Click Set up outgoing calls Page 22 Skype Connect User Guide Outgoing calls Q 0 00 Auto recharge disabled x To make outgoing calls from this SIP Profile you need to add Skype Credit You can also set up Auto recharge so you never run out of credit while on a call Outbound calls to landlines and mobiles in the US are charged at 0 8 cents min For all other destinations see Skype s standard per minute call rates Add credit Auto recharge settings 1433 Add credit 5 In the Add Credit tab enter the amount of Skyp
35. efore the next renewal date calls to the US will be charged from your available Skype Credit balance at Skype Connects standard call rates EUr CARAC TGE Cancel US minute bundles 5 Click Change US minute bundles Choose optional US Minute bundles If you call the US a lot you ll make greater call savings using our US minute bundles Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US Bundles Monthly cost 30 00 month 1 30 00 with 5000 mins 5000 mins 6 Enter the new number of bundles you think you will need The total cost of the bundles per month will automatically be displayed Important The number of US minute bundles you enter cannot exceed the number of channels you have entered 7 Click Buy now The new number of US minute bundles are added to your SIP Profile 7 3 3 Cancelling your SIP Profile s US minute bundles You can cancel your US minute bundles at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose US calling minute bundles you want to cancel and click View profile next to the name of the profile Page 26 Skype Connect User Guide 4 Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile 5 Click Cancel US minute bundles A message is displayed asking you to confirm the cancellation Outgoing calls US Minu
36. er s support documentation Having tested your credentials you will need to allocate some Skype Credit to your SIP Profile if you want to start making outgoing calls to landlines and mobiles If you call the US a lot and did not add any when creating your SIP Profile you can also add our US minute bundles to make greater call savings If you want to receive incoming calls you will need to add some business Skype accounts or Online Numbers to the SIP Profile For more information on how to add Skype Credit business accounts and Online Numbers to your SIP Profile please see 7 0 Managing a SIP Profile Page 17 Skype Connect User Guide 7 0 Managing a SIP Profile In this chapter we ll describe how to manage your SIP Profile You can e Add a new channel subscription or change the channel subscription that you purchased when you created your SIP Profile to ensure that you have the number of calling channels that you need e Buy Skype Credit to take advantage of Skype s low cost global calling rates to landlines and mobiles and if you call the US a lot you can make even greater call savings using our US minute bundles e Buy new Online Numbers or add existing Online Numbers to your SIP Profile to receive calls from landlines and mobiles e Add business Skype accounts to your SIP Profile so people with Skype can call you for free through Skype Once you have added business accounts to your profile you can then add Skype buttons to you
37. ess account to an extension number on your SIP enabled PBX enter the extension number to which you want calls forwarded and click Save To remove the existing extension number click Clear number To view the details of the business account click View account details To remove the business account from your SIP Profile click Remove account The account is removed from the SIP Profile and a message is displayed to let you know you can now use the account as a regular Skype account it can be used to sign in to Skype on your computer or any other device 7 5 Online Numbers for incoming calls To set up a SIP Profile for incoming calling to Online Numbers you must either add one or more business Skype accounts that have Online Numbers allocated to them to your SIP Profile or add one or more Online Numbers directly to your SIP Profile Adding an Online Number to a SIP Profile allows calls to that Online Number to be received in your SIP enabled PBX Depending on your PBX you may also be able to direct calls to that Online Number to for example a Hunt Group or Auto Attendant You can use both business Skype accounts and Online Numbers simultaneously on a single SIP Profile if you wish In other words you may have multiple business accounts and Online Numbers added to one SIP Profile at the same time Page 30 Skype Connect User Guide 7 51 Adding an Online Number to your SIP Profile To add an Online Number to your SIP Profile 1 Click
38. ge is disabled 0 00 x Verify your company and help protect your business and Skype from the risk of fraud and malicious account hacking Page 11 Skype Connect User Guide GE vos AR EP 0 00 asums 5 0 Getting started with Skype Connect To use Skype Connect you need to create at least one SIP Profile in Skype Manager Creating a SIP Profile is straightforward using the process described in 6 0 Creating a SIP Profile A SIP Profile comprises of six elements 1 SIP authentication credentials these are the login details needed by your SIP enabled PBX to connect to Skype 2 monthly channel subscription which determines the number of concurrent calling channels you want to use with Skype Connect 3 Skype Credit to pay for outgoing calls if required If you call the US a lot you can also buy US minute bundles to save even more on your calling 4 Business Skype accounts for receiving calls from Skype in your PBX if required 5 Online Numbers so people can call from landlines and mobiles which will be directed to your PBX if required 6 A preferred Caller ID which can be any Online Number you have associated with your SIP Profile or a landline number your company is authorised to use once it has completed Skype s company verification process This diagram summarizes the various parts of a SIP Profile SIP Profile SIP authentication Channel Skype Credit credentials subscription for out
39. going calls The login details needed to The number of simultaneous Skype Credit is needed to configure your PBX calls you can run using Skype pay for the outgoing calls you Connect make through your PBX a amp Business accounts Online Numbers Caller for incoming calls for incoming calls identification Add business Skype accounts Add Online Numbers to the Available with certain Online to the SIP Profile to receive SIP Profile to receive calls Numbers or your company s calls from the Skype Name of from that number landline number if verified that account GP Page 12 Skype Connect User Guide A SIP Profile can be configured for outgoing calls e To enable a SIP Profile for outgoing calls you must allocate Skype Credit to that SIP Profile from your Skype Manager If a Caller ID has been set up for this SIP Profile then it will be used for all outgoing calls from that SIP Profile A SIP Profile can also be configured for incoming calls e To enable incoming calls add one or more business Skype accounts to the SIP Profile You can also purchase Online Numbers and add them to your SIP Profile Incoming calls to the Skype Names of the business Skype accounts or Online Numbers will be directed to that SIP Profile Important The authentication credentials for a SIP Profile are unique Do not use the same SIP Profile on more than one SIP enabled PBX Some types of SIP enabled PBX may be configured to use more than one SIP
40. in the toolbar 2 In the menu on the left click Skype Connect o Scroll to the SIP Profile whose channel subscription you want to change and click View profile next to the name of the profile A Click anywhere within the Calling channels row Calling channels 1 channels x Next payment 6 95 on July 8 2011 Change subscription Cancel subscription Click Change subscription O o Enter the new number of calling channels that you need Channel subscription and bundles We will refund the remaining value of the existing subscription to your Skype Credit balance Once you make the changes to the subscription we will take the full purchase today and this will become your new monthly billing date Choose the number of channels you need O Each channel will allow either one incoming or one outgoing call at the same time Quantities over 100 will be rounded up or down to the nearest 10 Channels Monthly cost 6 95 month 1 6 95 Price reflects any applied discounts Max 300 How many channels do need If you change an existing channel subscription for example increase or decrease the number of channels then your existing channel subscription is effectively cancelled Page 20 Skype Connect User Guide and a pro rata refund is applied to your Skype Manager The new replacement channel subscription is effective immediately runs for 30 days from the day it is bought and u
41. ing subscription to your Skype Credit balance Once you make the changes to the subscription we will take the full purchase today and this will become your new monthly billing date Choose the number of channels you need Each channel will allow either one incoming or one outgoing call at the same time Quantities over 100 will be rounded up or down to the nearest 10 Channels Monthly cost 6 95 month 1 6 95 Price reflects any applied discounts Max 300 How many channels do need Each channel will allow either one incoming or one outgoing call at the same time Skype Connect supports up to 300 simultaneous calling channels enabling up to 300 concurrent conversations Quantities over 100 will be rounded up or down to the nearest 10 and are nontransferable between profiles but you can create as many profiles as you like If you re unsure of how many channels you think that you may need click How many concurrent channels does my company need to display guidelines on the suggested number of channels based on number of employees A channel subscription is for 30 days from the day it is bought and unless cancelled or changed is subsequently renewed automatically every 30 days Skype Credit for channel subscriptions is taken from your Skype Manager credit balance not from any Skype Credit allocated to the SIP Profile 6 If you call the US a lot you could save on your calling with US minute bundles To add bundles to
42. n to Skype on your computer or any other device We strongly recommend that you don t add any Skype Manager administrator s account to a SIP Profile as this would prevent them from being able to sign in to Skype Manager 7 4 1 Adding a business Skype account to your SIP Profile To add a business Skype account to your SIP Profile 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile to which you want to set up incoming calling and click View profile next to the name of the profile Example Architects administrator Claude Morel wants to set up incoming calling for the SIP Profile he is creating for the Sales team so clicks on View Profile next to the Sales Architect name to proceed 4 Click Add a number or business account 5 Click the Add business account tab Page 28 Skype Connect User Guide Add a number or business account x You can receive incoming calls on your SIP Profile via Skype Online Numbers and via Skype business accounts When someone calls your Online Number or contacts your business account on Skype the calls get forwarded to your SIP Profile Add Online Number Add business account Add an existing business account T Create a new account Extension number optional A Important If a Skype account is attached to a SIP Profile it cannot be used to sign into Skype on your computer or any other device 6 To add an existing busine
43. nd the new replacement channel subscription is effective immediately To avoid loss of connectivity you must maintain sufficient Skype Credit in your Skype Manager We recommend that you use Auto recharge For more information on setting up Auto recharge please see the Skype Manager User Guide 71 3 Cancelling your SIP Profile s channel subscription You can cancel your channel subscription at any time 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose channel subscription you want to cancel and click View profile next to the name of the profile 4 Click anywhere within the Calling channels row 5 Click Cancel subscription A message is displayed asking you to confirm the Page 21 Skype Connect User Guide cancellation Calling channels 1 channels x You re about to cancel the subscription for your channels This will also cancel any US minute bundles you may have The subscription will expire on July 11 2011 No further costs will be incurred After this date your SIP Profile will remain disabled for 90 days during which time you can reactivate it After 90 days of inactivity the SIP Profile will be deleted OU ETNENOUE Back 6 Click Cancel subscription An expiry date for the channels that you have just cancelled is displayed 7 2 Skype Credit for outgoing calls In Skype Manager outgoing Skype calls to landlines and mobiles ar
44. ng Set up outgoing calls as described in 7 2 1 Adding Skype Credit to your SIP Profile Outgoing calls 0 00 Auto recharge disabled x To make outgoing calls from this SIP Profile you need to add Skype Credit You can also set up Auto recharge so you never run out of credit while on a call Outbound calls to landlines and mobiles in the US are charged at 0 8 cents min For all other destinations see Skype s standard per minute call rates Add credit Auto recharge settings 10 00 Add credit 3 He allocates 10 of Skype Credit from the Skype Manager credit balance sets up Auto recharge and clicks Add credit The Skype Credit allocated is displayed in the Outgoing calls row Page 42 Skype Connect User Guide Profile name Engineering Architects Calling channels 4 channels Outgoing calls 510 00 Auto recharge active Caller ID Set up Caller ID The effect of having two separate SIP Profiles for Sales and Engineering is that he can monitor and control their expenditure independently of each other a key objective for him in our example and a core benefit for you in your business 4 Claude now adds the business Skype account Architects Engineering to the new SIP Profile as described in 7 4 1 Adding a business Skype account to your SIP Profile He does this by clicking Add a number or business account and entering its name in the Add business account tab He also enters the Engineering team s extension
45. ng an echo test call For more information on how to do this please see your PBX manufacturer s support documentation Please see 6 0 Creating a SIP Profile 10 4 Adding Skype Credit to a SIP Profile e To avoid loss of connectivity you must maintain sufficient Skype Credit in your Skype Manager credit balance Skype recommends using Auto recharge for your Skype Manager To avoid the loss of outgoing calling capability that will occur should a SIP Profile run out of Skype Credit Skype also recommends using Auto recharge for your SIP Profiles For more information on Skype Credit please see the Skype Manager User Guide Please see 7 2 Skype Credit for outgoing calls 10 5 Adding business Skype accounts to a SIP Profile e A business Skype account may only be added to one SIP Profile Adding a business Skype account to more than one SIP Profile will result in incoming calls not being received This is because Skype Connect cannot determine to which SIP Profile any given call should be directed e If a business Skype account is added to a SIP Profile it cannot be used to sign in to Skype on your computer or any other device It needs to be one or the other e We strongly recommend that you don t add any Skype Manager administrator s account to a SIP Profile as this would prevent them from being able to sign in to Skype Manager Please see 7 4 Business Skype accounts for incoming calls 10 6 Deleting a SIP Profile e Deleting a
46. nless cancelled or changed is subsequently renewed automatically every 30 days Skype Credit for channel subscriptions is taken from your Skype Manager s credit balance not from any Skype Credit allocated to the SIP Profile You may only change the channel subscription for any SIP Profile once a day 7 If you call the US a lot you could make greater call savings using our US minute bundles To add bundles to your profile or to change the number of bundles you bought when you created your SIP Profile click Add US minute bundles gt Choose optional US Minute bundles f you call the US a lot you ll make greater call savings using our US minute bundles Each bundle ncludes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US Don t add US minute bundles a Bundles Monthly cost 30 00 month 5 150 00 with 5000 mins 25000 mins he Enter the number of bundles you think you will need The total cost of the bundles per month will automatically be displayed Important The number of US minute bundles you enter cannot exceed the number of channels you have entered Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US If minutes run out before the next renewal date calls to the US will be charged from your Skype Manager s available Skype Credit balance at Skype Connect s standard call rates 8 Click Buy now Your existing subscription is cancelled a
47. nline Number Assigned Business Account Business Account Business Account Sales Vanessa Lombardi SIP Credentials Skype Credit Allocated for Outbound Calls a Assigned Online Numbers Channel Subscription 4 Engineering s Online Number Assigned Business Account Business Account Business Account Hiroshi Tanaka Engineering Page 46 Skype Connect User Guide Hiroshi s Online Number Engineering s Online Number 10 0 Important Dos and Don ts All of the following dos and don ts may be found elsewhere in this guide in the relevant section Listed here they may be a useful summary to help you avoid making mistakes when setting up and administering Skype Connect in your business 10 1 General e To use Skype Connect access to a broadband internet connection is required Skype is not a replacement for traditional telephone services and cannot be used for emergency calling Skype Connect is meant to complement existing traditional telephone services used with a corporate PBX it is not a stand alone solution Skype Connect users need to ensure all calls to emergency services are terminated through traditional telephone services e To help you set up and administer Skype Connect we have produced extensive user guides and troubleshooting documentation These can be found at support skype com category SKYPE_CONNECT e Online Numbers are provided as is and their ongoing availability t
48. number and clicks Confirm Add a number or business account x You can receive incoming calls on your SIP Profile via Skype Online Numbers and via Skype business accounts When someone calls your Online Number or contacts your business account on Skype the calls get forwarded to your SIP Profile Add Online Number Add business account Add an existing business account Architects Engineering Create a new account Extension number optional amp Important If a Skype account is attached to a SIP Profile it cannot be used to sign into Skype on your computer or any other device This means that Skype calls to the Architects Engineering Skype Name will be received in their SIP enabled PBX and forwarded directly to their extension They may also use this Skype Name to create a Skype button Calls to this Skype button using Skype would also be received in their SIP enabled PBX and forwarded to their extension 5 Claude now adds a new Online Number to the Engineering Architects SIP Profile as described in 7 5 1 Adding an Online Number to your SIP Profile He does this by clicking Add a number or business account then clicking Buy a new number By buying the Online Number it is assigned to the SIP Profile Page 43 Skype Connect User Guide Profile name Engineering Architects Calling channels 4 channels Outgoing calls 510 00 Auto recharge active Caller IDO Set up Caller ID Incoming calls 1202655
49. o you is subject to applicable local residency rules and regulatory practices The terms related to Online Numbers may change accordingly such changes may include the imposition or amendment of local residency requirements and or require you to provide further user information for continued access to defined Online Numbers Such changes may impact on your ability to use purchase and allocate Online Numbers in the future The terms that relate to Online Numbers are clearly displayed within the Online Number purchase flow and you need to agree to these prior to proceeding to purchase Online Numbers 10 2 Setting up your Skype Manager e Before you start check whether anyone else in your company has already registered as a Skype Manager administrator e Skype does not recommend that the Skype Manager account is administered using any employee s own personal Skype account details e Skype does recommend that the person in your business who will administer Skype Credit and manage business Skype accounts create a new Skype account on behalf of the business for setting up your Skype Manager e Skype suggests creating a Skype Name such as Company Admin to reflect the fact the account is for administering Skype within your business Please see 4 0 Setting up your Skype Manager Page 47 Skype Connect User Guide 10 3 Creating a SIP Profile e Once you have created a SIP Profile test its credentials by entering them into your PBX and placi
50. r by whoever is responsible for the administration of your SIP enabled PBX equipment e Skype also recommends that the process for changing a Skype Connect password in your business is added to your company s existing process and protocol documentation Please see 7 10 Changing your SIP Profile s password Page 49 Skype Connect User Guide Copyright Skype Limited 2011
51. r website or emails so that customers using Skype can call you directly with just one click e Set up Caller ID on your SIP Profile with certain Online Numbers or your company s landline number if your company s been verified so that customers and colleagues know that you re calling You can also change the name of the profile or remove the profile completely when it is no longer required Reporting is also available so that you can monitor your Skype Connect usage and control your costs in real time 7 1 Channel subscriptions Channel subscriptions represent the amount of concurrent calling channels you would like to use with your SIP Profile and are charged on a monthly basis Skype Connect supports up to 300 simultaneous calling channels enabling up to 300 concurrent conversations 711 Adding a channel subscription to your SIP Profile You can add a channel subscription to your SIP Profile if you did not purchase one when you first created the profile 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to add a channel subscription to and click View profile next to the name of the profile 4 Click Buy a channel subscription to activate this profile 5 Enter the maximum number of calling channels that you think you will need Page 18 Skype Connect User Guide Channel subscription and bundles We will refund the remaining value ofthe exist
52. rting you want to view and click View profile 4 In the menu on the left click Reports The SIP Profile s usage for the current month is displayed by default The number called and call duration are provided in the report For calls made at Skype s standard call rate the cost of the call is shown For calls made using any US minute bundles added to the SIP Profile calls are zero rated on the report Profile s Skype Credit usage July 2011 Subscriptions Us Minute bundle 1 min used in July x o Total 0 04 Filter this list Date Item Type Rate min Duration Amount Ju 7 2011 3728800814 20 56 Estonia Jui 7 2011 3728800814 Jul7 2011 12152751701 20 51 USA Jul7 2011 12152751701 20 45 USA Jul7 2011 12152751701 20 44 USA uration of a billed Skype Connect call is 30 seconds After the first 30 seconds Skype Connect calls are billed in increments of six seconds For more information see our Terms of Service e 50 3 items per page Showing 1 to 5 of 5 To change the month of the report either select the date from the drop down list available in the menu on the left or click Previous month or Next month to locate the month in which you are interested 5 To display the SIP Profile s allocations report click Allocations in the menu on the left Any Skype Connect channels and US minute bundles purchased for the SIP Profile during the month are displayed as well as any changes made
53. ss Skype account enter its name As you enter the name of the account required Skype Manager will automatically find and list those accounts that match the name that you re entering To add a new business account click Create a new account For more information on creating a new business account please see the Skype Manager User Guide Important A business Skype account may only be added to one SIP Profile If a Skype business account is assigned to a SIP Profile it cannot be used to sign in to Skype on your computer or any other device We strongly recommend that you don t add any Skype Manager administrator s account to a SIP Profile as this would prevent them from being able to sign in to Skype Manager 7 Calls to the business account can be forwarded to an extension number on your SIP enabled PBX Enter the extension number to which you want calls forwarded 8 Click Confirm Example Architects administrator Claude Morel has previously set up a business account for the Sales team called Architects Sales He enters Architects Sales and clicks Confirm By doing this calls made to the Skype Name Architects Sales will be received in the company s SIP enabled PBX Claude Morel also creates a Skype button using that Skype Name and places it on the Architects company website SIP enabled PBXs can be configured to direct calls received via that Skype button to a Sales Hunt Group or Auto Attendant For
54. te a material breach of agreement with Skype and may result in criminal and civil liability to you and your company 7 Click Save Settings to save your landline number as the profile s Caller ID 7 6 2 Setting up your SIP Profile s Caller ID using an Online Number To set up your SIP Profile s Caller ID using an Online Number 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to set up Caller ID for and click View profile Example Architects Skype Manager administrator Claude Morel wants to set up a Caller ID for the SIP Profile he is creating for the Sales team so clicks View Profile next to the Sales Architects name to proceed 4 Click Set up Caller ID Caller 1D Set up Caller ID x You can either use Online Numbers assigned to this profile or landline numbers for caller identification Use an Online Number Use a landline number Page 33 Skype Connect User Guide 5 Click Use an Online Number 6 If one or more Online Numbers have been added to the SIP Profile select the Online Number that you want to use as the SIP Profile s Caller ID from the drop down list displayed and click Save Settings Caller 1D O Set up Caller ID x Show this number when calling phones 12026843376 Online number Only the Online Numbers that you can use for Caller ID are shown above If your company has not been verified and one
55. te bundle 5000 mins left of 5000 as of June 16 2011 at 11 17 Q x You are about to cancel your US minute bundles This will also cancel your channel subscription and you will no longer be able to make outgoing calls or receive incoming calls from this SIP Profile Bundles will expire on July 16 2011 Bac he 6 Click Cancel US minute bundles An expiry date for the bundles that you have just cancelled is displayed 7 3 4 Extending your SIP Profile s US minute bundles You can extend any US minute bundles currently allocated to your SIP Profile that are due to expire in the next 30 days 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile whose US calling minute bundles you want to extend and click View profile next to the name of the profile 4 Click anywhere in the row displaying the US minute bundles currently allocated to your SIP Profile 5 Click Extend A message is displayed asking you to confirm that you want to extend your US minute bundles Outgoing calls US Minute bundle 5000 mins left of 5000 as of June 16 2011 at 11 25 A Q x You are about to extend your US minute bundles This will also extend your channel subscription The next payment is due on July 13 2011 You can cancel these minute bundles at any time By clicking Extend you agree to Skype s Terms of Service 6 Click Extend The next payment date for the extended bundles is displa
56. the Auto recharge settings tab a message is displayed notifying you that to avoid running out of credit during a call we recommend higher amounts to be entered Click Reset to recommended amounts and click Save changes twice Alternatively to disable Auto recharge click Disable Auto recharge 7 3 US minute bundles If you call the US a lot you could save on your calling by allocating US calling minute bundles to your SIP Profile Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US If minutes run out before the next renewal date calls to the US will be charged from your Skype Manager s available Skype Credit balance at Skype Connect s standard call rates Page 24 Skype Connect User Guide Important The number of US minute bundles you add to your SIP Profile cannot exceed the number of channels you have added to the SIP Profile 7 3 1 Adding US minute bundles to your SIP Profile To add US calling minute bundles to your SIP Profile 1 Click Features in the toolbar 2 In the menu on the left click Skype Connect 3 Scroll to the SIP Profile that you want to add US calling minute bundles to and click View profile next to the name of the profile 4 Click Set up US minute bundles then click Add US minute bundles Choose optional US Minute bundles call the US a lot you ll make greater call savings using our US minute bundles Each bu cludes a monthly allowance of 5
57. whose credentials you want to view and click View profile 4 In the menu on the left click Authentication details Page 36 Skype Connect User Guide Authentication details Please choose the method of authentication needed for your PBX Registration or IP Authentication Username password SIP User 99050000019738 Password ctSrcfgGCweXLw Generate a new password Skype Connect address sip skype com UDP Port 5060 A SIP user is not yet registered at sip skype com 710 Changing your SIP Profile s password Before changing your SIP Profile s password please note the following important points to avoid any loss of connectivity e The password is used by your SIP enabled PBX to connect to Skype e When you change the password for a SIP Profile your SIP enabled PBX will not be automatically disconnected by Skype It is however vital that the new password is also updated in the SIP enabled PBX s configuration before the next time the PBX needs to re register with Skype e If the new password is not updated in your SIP enabled PBX configuration your PBX will be unable to connect to Skype the next time that it tries to re register resulting in the loss of any outgoing calling Incoming calls if set up will also not be received in your SIP enabled PBX unless the password is updated in your PBX e The frequency with which your SIP enabled PBX will re register is determined by whether your SIP enabled PBX is behind
58. yed 7 4 Business Skype accounts for incoming calls To set up a SIP Profile for incoming calling you must either add one or more business Skype accounts to your SIP Profile or add one or more Online Numbers to the SIP Profile Page 27 Skype Connect User Guide Adding a business Skype account to your SIP Profile has three purposes e Skype calls to the Skype Name of that business account will be directed to the SIP Profile and the associated SIP enabled PBX e A Skype button using the Skype Name of that business account can be created and placed on for example your company s website so that customers with Skype can call your SIP Profile using Skype for free Your company is therefore immediately connected to millions of registered Skype users worldwide e If the business account has any Online Numbers allocated to it then calls to those Online Numbers will also be received in your SIP enabled PBX This potentially offers you the option to create DID Direct Inward Dial functionality depending on the communications equipment you are using You can use both business Skype accounts and Online Numbers simultaneously on a single SIP Profile if you wish In other words you may have multiple business accounts and Online Numbers added to one SIP Profile at the same time Important A business Skype account may only be added to one SIP Profile If a Skype business account is assigned to a SIP Profile it cannot be used to sign i
59. your profile or to change the number of bundles you bought when you created your SIP Profile click Add US minute bundles Choose optional US Minute bundles If you call the US a lot you ll mak yreater call savings using our US minute bundles Each bundle ncludes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US Dont add US minute bundles a Bundles Monthly cost 30 00 month 5 150 00 with 5000 mins 25000 mins Enter the number of bundles you think you will need The total cost of the bundles per month will automatically be displayed Important The number of US minute bundles you enter cannot exceed the number of channels you have entered Page 19 Skype Connect User Guide Each bundle includes a monthly allowance of 5 000 minutes to call landlines and mobiles in the US If minutes run out before the next renewal date calls to the US will be charged from your Skype Manager s available Skype Credit balance at Skype Connect s standard call rates 7 Click Buy now to add the channel subscription to your SIP Profile To avoid loss of connectivity you must maintain sufficient Skype Credit in your Skype Manager We recommend that you use Auto recharge For more information on setting up Auto recharge please see the Skype Manager User Guide 7 1 2 Changing your SIP Profile s channel subscription You can change your channel subscription at any time Click Features

Skype Connect - 4.0 User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents