Server Technology Sentry Global Security Modem User's Manual
Contents
1. 654321 The Global Security Modem is equipped with status LED indicators for five serial I O lines Label Serial I O Line DTR Data Terminal Ready DCD Data Carrier Detect RI Ring Indicator TXD Transmit Data RXD Receive Data Regulatory Compliance Safety EMC EN 60950 EN 55022 UL 1950 FCC Part 15 IEC 950 Canadian EMC AS NZ 3260 EN 55024 TS 001 GB 4943 GB 9254 CCIB China FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an exp2. States relating to electromagnetic compatibility and e Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and e Council Directive 1999 5 EC of 9 March on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity New Zealand Telecom Warning Notice l The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair This modem shall not be used in any manner which coul
3. Inc 1040 Sandhill Drive Tel 775 284 2000 Web www servertech com Reno Nevada 89521 USA Fax 775 284 2065 Email Equipment Overview support servertech com Each connector on the Global Security Modem is clearly labeled for easy identification e RJ12 Telco connector for connection to the incoming Telco line e IDC10 connector for connection to the Sentry internal logic power e 2 pin locking header for connection to internal power D ree Figure 1 1 Global Security Modem 2e Introduction D x L S i il i Ly a 5 N A i w Da 2 pin locking header ria p g Sentry Global Security Modem Installation and Operations Manual Chapter 2 Installation Before installing your Global Security Modem GSM refer to the following lists to ensure that you have all the items shipped with the unit as well as all other items required for proper installation Standard Accessories e Global Security Modem module e RJ11 to RJ11 crossover cable Safety Precautions Use this product only with approved Server Technology devices To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installi
4. Installation and Operations Manual Chapter 3 Operations The Sentry Global Security Modem is a v 92 56K data modem and provides out of band access to the Sentry Remote Power Manager The Sentry integrated Modem additionally supports Callback Security and Remote Configuration NOTE Sentry RPMs with integrated modems manufactured prior to June 30 2003 may contain older OEM modem modules Use the ATI3 command to positively identify the type of integrated modem the new Security Modem will display MT5634SMI in the response string For support on configuring older modems please contact Technical Support Logging In You may log directly into the Global Security Modem to configure the Country Code enable Callback Security or other features To log into the modem follow steps 1 through 3 from To initially configure the modem below Initial Configuration The Global Security Modem requires no initial configuration with the exception of the Country Code to operate as a standard modem without the optional security mechanisms enabled Callback Security is disabled by default Provided are instructions to configure the modem through a serial Pass Thru connection from the Sentry prompt The instructions below assume that the default Setup password has not been changed To initially configure the modem 1 Atthe Sentry prompt type connect modem and press Enter After receiving the Connection Complete banner type atelq0v1 and press E
5. Product Registration and Support Warranty and Limitation of Liability Server Technology Inc agrees to repair or replace Products that fail due to a defect within twelve 12 months after the shipment date of each Product unit to Buyer Warranty Period For purposes of this Agreement the term defect shall mean the Product fails to operate or fails to conform to its applicable specifications Any claim made pursuant to this Agreement shall be asserted or made in writing only by Buyer Buyer shall comply with Server Technology s Standard Return Merchandise Authorization RMA procedure for all warranty claims as set forth in Server Technology s operation manual Buyer must return Products in original packaging and in good condition This limited warranty does not include labor transportation or other expenses to repair or reinstall warranted Products on site or at Buyer s premises Server Technology reserves the right to investigate any warranty claims to promptly resolve the problem or to determine whether such claims are proper In the event that after repeated efforts Server Technology is unable to repair or replace a defective Product then Buyer s exclusive remedy and Server Technology s entire liability in contract tort or otherwise shall be the payment by Server Technology of Buyer s actual damages after mitigation but shall not exceed the purchase price actually paid by Buyer for the defective Product Server
6. Security Modem Appendices e 13 Installation and Operations Manual Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their ow
7. password before being disconnected 3 AT commands may now be sent to configure the modem Type AT amp WO and press Enter to save the new configuration 5 Type ATO and press Enter to exit the remote configuration mode and return to the on line data connection Setting the Escape Character The ATS9 command is used to set the remote configuration escape character value Changing this value from the default ASCII 37 further improves the security of the Global Security Modem The escape character may be set to ASCII 1 127 na NOTE The characters ACSII 43 and ASCII 64 are reserved system characters and should not be used for the Remote Configuration escape character To set the escape character Type ats9 the ASCII number for the desired character and press Enter Example The following command set the escape character to ASCII 63 ats9 63 lt Enter gt Disabling Remote Configuration The ATS9 0 command is use to disable the ability to remotely configure the Global Security Modem NOTE If disabled during a remote configuration session a local session will be required to re enable remote configuration Sentry Global Security Modem Operations e 11 Installation and Operations Manual Chapter 4 Appendices Appendix A Technical Specifications Data Connections Telco Connection Port Pin Signal Name 3 Tip 4 Ring LED indicators
8. the modem connection To enable these options additional characters are required when setting a dial string enables optional dynamic callback dial string entry enables optional direct connection without a callback ee es Used with enables optional use of dynamic extension entry Examples The following command enables dynamic callback string and extension entry where the extension length is 5 characters The following command enables direct connection without a callback at z0 atdp17 755551212 lt Enter gt Resetting a Callback memory location The AT CBR command is used to reset the dial string and password for any given memory location To reset a Callback memory location After successfully logging into the modem with the Setup password type at cbr followed by the memory location 0 29 and press Enter Type atz and press Enter to reset the modem with the new settings Example The following commands reset memory location 0 at cbr0 lt Enter gt OK atz lt Enter gt OK 8e Operations Sentry Global Security Modem Installation and Operations Manual Setting the maximum Callback attempts The AT CBA command is used to set the maximum number of callback attempts the modem will make The valid range for Callback attempts is Ito 255 The default value is 4 To set the maximum Call back attempts After successfully logging into the modem with the Setup password type at cba followed by the maximum number of a
9. the new settings Sentry Global Security Modem Operations e9 Installation and Operations Manual Callback Security Calling Procedures Standard Predefined Location Only Use the following steps when calling from a fixed location predefined in the Callback Security tables l 2 Using a communications program such as Hyper Terminal dial the number of the integrated modem in the Sentry unit At the Password gt prompt enter the password for the number being connected from and press Enter When a valid password is provided OK Disconnecting is displayed and the Sentry integrated modem disconnects After the specified Callback delay has elapsed the Sentry integrated modem attempts to connect with the Callback dial string associated with the supplied password NOTE Ifunable to establish a connection the modem will retry until the maximum Callback Attempts has been reached After the modem reconnects at the Password gt prompt re enter the predefined password for the number being connected from and press Enter When a valid password is provided OK Connecting is displayed and access to the Sentry is granted You are given three attempts to enter a valid password Ifall three attempts fail the modem will automatically disconnect Dynamic Callback number entry Mobile users may need to use this procedure when connecting from a number different than the one stored with the password The option must have been used in the origin
10. PENDICES 12 Appendix A Technical Specials i ccaiarsinscactulaswaseoetduaesuneduatninvasvautuludse sebscnoncsunedwervnvadanducedaanshe 12 Appendix B Warranty Product Registration and Support cccceesssscccceeececeeeeeeeseeeesssssnaeaees 17 Chapter 1 Introduction Quick Start Guide The following instructions will help you quickly install and configure your Global Security Modem for use in your Sentry product For detailed information on each step go to the page number listed to the right Tnstall the Global Security Modemi esssnroinsnsissinninini ianiai aaiae inaina aidd 3 2 Configure the Global Security Modem ooooooooooeenensosnensnenennnnnsesssssserressrereerrererrerrrrrrrerrreeeeees 5 oone we the Conny Colias esie 6 e Change the default Setup password n0n00on00o000oeoooseseeeeseseeseeseesnsssnesesssssssssssssssssssssssss 5 Conner Callback Secuii asional 7 e Configure Remote Configuration 0 0 0 0 ccccccecsescessseeeceesessessssssssssssssssssssssssssssssssesseaaeas 11 3 Connect to the Global Security Modem ccc cccccccseceeeeececeeeceeeeceeeeceeeeceecececeeeeeeeeeeeeeeeeeess 3 Technical Support Server Technology understands that there are often questions when installing and or using a new product Free Technical Support is provided from 8 30 AM to 5 00 PM Monday Friday Pacific Time See Technical Support in Chapter 4 Appendices for more information Server Technology
11. Server Technology Solutions for the Data Center Equipment Cabinet Global Security Modem GSM Installation and Operations Manual 2003 2005 Server Technology Inc All rights reserved Instructions This symbol is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Dangerous Voltage AN This symbol is intended to alert the user to the presence of un insulated dangerous voltage Protective Grounding Terminal This symbol indicates a terminal that must be connected to earth ground prior to making any other connections to the equipment Life Support Policy As a general policy Server Technology does not recommend the use of any of its products in the following situations e life support applications where failure or malfunction of the Server Technology product can be reasonably expected to cause failure of the life support device or to significantly affect its safety or effectiveness e direct patient care Server Technology will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Server Technology that e the risks of injury or damage have been minimized e the customer assumes all such risks and e the liability of Server Technology i
12. Technology shall have no responsibility or liability for any Product or part thereof that a has had the Serial Number Model Number or other identification markings altered removed or rendered illegible b has been damaged by or subject to improper installation or operation misuse accident neglect and or has been used in any way other than in strict compliance with Server Technology s operation and installation manual c has become defective or inoperative due to its integration or assembly with any equipment or products not supplied by Server Technology d has been repaired modified or otherwise altered by anyone other than Server Technology and or has been subject to the opening of any sealed cabinet boxes without Server Technology s prior written consent If any warranty claim by Buyer falls within any of the foregoing exceptions Buyer shall pay Server Technology its then current rates and charges for such services THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ALL OF WHICH ARE EXPRESSLY DISCLAIMED SERVER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL INCIDENTAL SPECIAL OR EXEMPLARY DAMAGES EVEN OF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES For warranty issues contact the Product Support Department at the number listed above All repair and return shipments must be approved by Server and must be accompanied by a RMA R
13. al configuration of the Callback dial string See Setting Callback dial strings on page 7 for more information l Zs Use the standard procedure with the following deviation At the Password gt prompt enter the password for a number entry enabled number followed by and the new dial string ex atdt7752842065 Press Enter When a valid password is provided OK Disconnecting is displayed and the Sentry integrated modem disconnects The procedure continues as noted in 3 and 4 above Dynamic Callback extension entry Users may need to use this procedure when an extension number must be provided for the dial string being called The and options must have been used in the original configuration of the Callback dial string See Setting Callback passwords on page 7 for more information l Zs Use the standard procedure with the following deviation At the Password gt prompt enter the password for an extension entry enabled number followed by and the required extension number Press Enter When a valid password is provided OK Disconnecting is displayed and the Sentry integrated modem disconnects The procedure continues as noted in 3 and 4 above Direct connection without Callback Use this procedure to make a direct connection to the Global Security Modem without a callback The option must have been used in the original configuration of the Callback dial string See Setting Callback dial strings on page 7 for mo
14. and string Command strings begin with AT and end when Enter is pressed The following table lists and briefly describes each command AT Command Summary Command Description CBA Sets the maximum Callback attempts CBD Sets the Callback delay CBF Displays the Callback failed attempts counter CBFR Resets the Callback failed attempts counter CBN Sets a Callback password CBR Resets a Callback memory location CBS Enables or disables Callback security S Sets the Setup password 119 0 Configures the country code amp V Displays all current settings amp W Stores the current configuration amp Z Sets a Callback dialing string AT Attention 119 Displays current country code configuration O Restores the remote session to data mode S9 Sets the remote configuration escape character value S9 0 Disables remote configuration Z Resets the modem with the new configuration Setting the Setup password The AT S command is used to set the Setup password The password may be 1 to 8 characters and is case sensitive The default Setup password is MTSMODEM NOTE For security Server Technology recommends changing the predefined password prior to connection to your network To set the Setup password After successfully logging into the modem with the Setup password type at s followed by the password and press Enter Type atz and press Enter to reset the modem with the new settings Example The following set the Setup
15. d constitute a nuisance to other Telecom customers This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the ne
16. d for memory location 29 to WhOduNnlt at cbn29 WhOduNnIt lt Enter gt OK atz lt Enter gt OK To verify the configured password After re authenticating with the Setup password type at amp v and press Enter Sentry Global Security Modem Operations e7 Installation and Operations Manual Setting Callback dial strings The Sentry integrated Modem supports definition of up to 30 callback dial strings The AT amp Z command is used to set a dial string Dial strings may be up to 34 characters and may include other AT commands To set a Callback dial string After successfully logging into the modem with the Setup password type at amp z followed by the memory location 0 29 at dt tone dial or dp pulse dial and the number dial string Press Enter Examples The following command sets the dial string for memory location 0 to tone dial 1 775 284 2000 at amp z0 atdt17752842000 lt Enter gt The following command sets the dial string for memory location 29 to pulse dial 1 775 555 1212 at amp z29 atdpl17755551212 lt Enter gt To verify and reset the modem with the configured dial strings Type at amp v and press Enter Type atz and press Enter NOTE Callback Security dial strings may also be configured to allow a user to bypass the stored number with a dynamic entry or make a direct connection without a callback Server Technology does not recommend the use of these options as they have a negative effect on security for
17. erienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 12 Appendices Sentry Global Security Modem Installation and Operations Manual Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le materiel brouilleur FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring
18. eturn Merchandise Authorization number and dated proof of purchase Product Registration Registration is your key to special offers and services reserved for Registered Users Excellent Technical Support Services Special Update and Upgrade Programs Warranty Protection Extended Warranty Service New Product Information Register your products online today www servertech com Sentry Global Security Modem Appendices e 17 Installation and Operations Manual Technical Support Server Technology understands that there are often questions when installing and or using a new product Free Technical Support is provided from 8 30 AM to 5 00 PM Monday Friday Pacific Time Server Technology Inc 1040 Sandhill Drive Tel 775 284 2000 Web www servertech com Reno Nevada 89521 USA Fax 775 284 2065 Email support servertech com Return Merchandise Authorization If you have a unit that is not functioning properly and is in need of technical assistance or repair Submit a request for support by phone at the above number or via the web at www servertech com support Be ready to provide Company Name Contact Name Phone Number and Email address Model or Part Number from the label on the equipment Server Technology Serial Number Version of firmware Description of problem 1 Technical Support will work to diagnose resolve the problem remotely if possible If the problem cannot be resolved Technical Support will then issue an RMA for t
19. he return repair of the equipment in question RMA s are valid for 30 days only from the issue date 2 Shipping charges for the return of the equipment to Server Technology shall be the responsibility of the customer For warranty repairs Server Technology shall assume return shipping charges but for non warranty repairs the shipping charges shall be billed 3 The RMA shall be placed conspicuously on all shipping documentation associated correspondence and the shipping container 4 Equipment must be returned in proper original packaging to protect the equipment in transit The customer shall be financially responsible for any damage destruction of the equipment due to improper packaging 5 Equipment shall typically be turned around within 48 72 hours of receipt at Server Technology Equipment under warranty shall be repaired at no cost Equipment NOT under warranty shall be repaired at the standard labor rate plus parts Upon diagnosis of the equipment the customer shall be notified of estimated charges prior to repair 6 For non warranty repairs return of the equipment will be expedited with the inclusion of a Purchase Order or credit card number for incurred charges 18 e Appendices Sentry Global Security Modem Installation and Operations Manual Solutions for the Data Center Equipment Cabinet server Technology Inc 1 800 835 1515 TF 1040 Sandhill Drive 1 775 284 2000 Tel Reno NV 89521 1 775 284 2065 Fax www se
20. k Security After successfully logging into the modem with the Setup password type at cbs2 and press Enter to enable Callback Security Type at amp w and press Enter to store the settings in nonvolatile memory Type atz and press Enter to reset the modem with the new settings Example The following commands enable Callback Security at cbs2 lt Enter gt OK at amp w lt Enter gt OK atz lt Enter gt OK To disable Callback Security After successfully logging into the modem with the Setup password type at cbs0 and press Enter to disable Callback Security Type at amp w and press Enter to store the settings in nonvolatile memory Type atz and press Enter to reset the modem with the new settings Example The following commands disable Callback Security t cbs0 lt Enter gt K t amp w lt Enter gt K atz lt Enter gt OK Setting Callback passwords The AT CBN command is used to set a password for each of the Callback dial string previously defined Passwords must be unique and 6 to 10 characters in length a O a O NOTE Passwords are case sensitive and may not include the or characters and must be unique To set a Callback password After successfully logging into the modem with the Setup password type at cbn followed by the memory location 0 29 and the password Press Enter Type atz and press Enter to reset the modem with the new settings Example The following command sets the passwor
21. modem To configure the country code After successfully logging into the modem type at t19 0 followed by the country code and press Enter Type atz and press Enter to reset the modem with the new settings Example The following command sets the modem for compliance in Singapore at t19 0 30 lt Enter gt OK atz lt Enter gt OK To verify the configured country code Type ati9 and press Enter The displayed Result Code should match the code listed in the previous table 6e Operations Sentry Global Security Modem Installation and Operations Manual Enabling or disabling Callback Security Callback Security provides a higher level of security against unauthorized access by requiring the connecting user to be at a predefined location when establishing a modem session to the Sentry When enabled Callback Security requires submission of a valid callback password at initial connection This password is compared to a predefined callback number password table for a return call by the modem The modem then terminates the initial connection and returns the call to the predefined number associated with the supplied password and upon reconnection the user is required to resubmit the callback password before proceeding with the Sentry username password authentication The AT CBS command is used to enabled or disabled Callback Security NOTE To use Callback Security Auto answer must be enabled on the calling modem S0 1 To enable Callbac
22. n protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada CS 03 Canadian regulations require that certified equipment bear an identifying certification label which is obtained from Industry Canada The label provided must be displayed on the equipment according to Industry Canada specifications http spectrum ic gc ca cert From Certification Procedure 01 CP 01 Certified equipment will bear an identifying certification label and the certificate holder will be responsible for permanently affixing this certification label The certification label identifies certified equipment to the public representatives of the telecommunications common carriers the Department and other interested parties The label must be permanently affixed to the equipment Multiple Listing This terminal device may be multiple listed to other distributors based upon the approval granted to the original certificate holder In order to obtain a multiple listing certification the following documentation must be presented to Industry Canada a The model number Industry Canada certificate number and certification
23. ng or modifying telephone lines e Avoid using a telephone during an electrical storm there is a risk of electrical shock from lightning e Do not use a telephone in the vicinity of a gas leak Installing the Global Security Modem module These instructions apply only to Sentry models designed to be user upgradeable Sentry units without a user removable Modem plate must be upgraded by the factory NOTE Server Technology highly recommends the use of a grounding wrist strap while installing the Global Security Modem to avoid damaging any components due to static electricity ESD 1 Remove power from the Sentry device 2 Loosen the Modem plate thumbscrews and gently pull plate away from enclosure exposing the attached IDC10 cable 2 pin power cable also present on some units Disconnect the cable s from the connectors on the Modem plate Remove Modem plate completely from the enclosure and set aside Remove the Global Security Modem module from the ESD protective packaging Attach the IDC10 cable from step 3 to the IDC connector marked J2 and if present attach the 2 pin cable from step 3 to the 2 pin locking header marked J3 7 Gently insert the Global Security Modem module into the enclosure and tighten the thumbscrews a a Connecting to the Global Security Modem The Global Security Modem is equipped with an RJ12 Telco port for direct connection to an incoming telephone line Sentry Global Security Modem Installation e3
24. nter This enables the modem s command echo and enables verbose result code mode 3 Type at sMTSMODEM and press Enter to authenticate and enter configuration mode If the password 1s incorrect the modem will display Error Type at t19 0 followed by the appropriate Country Code see page 6 and press Enter Type atil9 and press Enter to verify the configured Country Result Code Type atz and press Enter to reset the modem with the new settings Type login and press Enter to break the Sentry serial connection to the modem The Sentry will display the Disconnecting banner and return to the Sentry username prompt sy ae NOTE Server Technology recommends use of the ATZ command after any configuration changes to insure that they are stored and that the modem is reinitialized with them Re authentication step 3 1s required after using the ATZ command for any additional configuration changes 4e Operations Sentry Global Security Modem Installation and Operations Manual Commands AT commands are used to control and configure the operation of the Global Security Modem AT commands may be issued only from a serial Pass Thru session from the Sentry or a remote configuration command mode session if enabled See Remote Configuration on page 11 for more information on remote configuration sessions AT commands may be issued in any combination of uppercase and lowercase Multiple AT commands may be issued in one line also known as a comm
25. number of the approved equipment b A letter from the original certificate holder authorizing the Department to use information on file to grant a multiple listing certification The name model number certificate number and certification number for the subject equipment must be shown The letter must also declare that the model to be multiple listed is identical in design and construction to the originally approved model c A letter from the proposed multiple listee requesting the certification d A Terminal Equipment Certification Testing Application and Agreement form completed by the proposed multiple listee e A drawing sample or illustration of the product label and f Payment in accordance with TRC 49 section on Multiple Listings International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become noncompliant 14 Appendices Sentry Global Security Modem Installation and Operations Manual CE EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives e Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member
26. onsult the Server Technology web site at www servertech com In no event will Server Technology be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this document even if advised of the possibility of such damages In the interest of continued product development Server Technology reserves the right to make improvements in this document and the products it describes at any time without notices or obligation Table of Contents CHAPTER 1 INTRODUCTION 2 Om ao 21 E nna So ce ene neo 2 ME cial fers ei 0 016 ae ea rea ee ore nae AET eee er ne ene eae ee ene nna eee rear eee 2 TIAA Oy SI Wc ses octets cee TAR sees ear tems E tees deuteron ARTET TORE T ES 2 CHAPTER 2 INSTALLATION 3 Pan COS SO ICS ca56asceceasascuaneessseaceesacaaseres r E e r a a es ase 3 BE AU ENO ING ace csge cats asausaesaseseseiaseeascsapeseseiadetseiasor sa acaetsesas sss ease E E esas 3 Installing the Global Security Modem modulle cccccccccccccccesssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeeess 3 Connecting to the Global Security Modem ccccccccccccccecseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeseeeeeeseseesees 3 CHAPTER 3 OPERATIONS 4 Loro mo Mii es ceca sete etc tes asian pet aes see pee EA E EEN E E E E A 4 EIR Go 07 0 2401 e ae hen ne hn E E EEEN ee ee ee eee ee 4 AVI AEN Secs dtc encase ecg lsc oa secs og sce ecg ban notte sce a a aaa aee eE 5 CHAPTER 4 AP
27. ou remove the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 10 Ifso required this equipment is hearing aid compatible 11 This product is labeled with the following information Manufacturer Trade Name Model Number FCC Registration Number AU7 USA 25814 M5 E Ringer Equivalence Number 0 3B Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Sentry Global
28. password to OpenUp at s OpenUp lt Enter gt OK atz lt Enter gt OK Sentry Global Security Modem Operations e5 Installation and Operations Manual Configuring the Country Code The Sentry integrated Modem is compliant for use per Telecom Certification for the countries listed in the following table The AT T19 0 command is used to set the country code The default value is 34 NOTE For countries not listed please contact Server Technology Technical Support Country Codes Approved as of February 2003 Country Code Result Code Country Code Result Code Argentina 34 52 Japan 10 16 Australia 141 Liechtenstein 34 52 Austria 34 52 Luxembourg 34 52 Belgium 34 52 Malaysia o 30 48 Brazil 34 52 Mexico 34 52 Canada ti 52 Netherlands 34 52 Chie 34 52 New Zealand 9 9 China 8K 52 Norway 34 52 Cyprus 34 52 Philippines 30 48 Czech Republic 25 37 Poland 30 48 Denmark 34 52 Portugal 34 52 Estonia ae 34 52 Russia ast 34 52 Finland 34 52 Singapore 30 48 France 34 52 Slovak Republic 30 48 Germany 34 52 South Africa 35 53 Greece a KK i 52 South Korea 34 52 HongKong 30 48 Spain o 34 52 Hungary 30 4 amp 8 Sweden 34 52 Iceland aK i 52 Switzerland 340 tt 52 India i 48 Taiwana 34 52 Indonesia 30 48 Thailand 34 52 Ireland asi 34 52 Turkey 34 52 Israel 30 48 United Kingdom 34 52 Italy 84 52 United States 34 iD Compliance requires use of an approved surge protection device in conjunction with
29. re information 1 Use the standard procedure with the following deviation 2 At the Password gt prompt enter the predefined password for the number being connected from followed by and press Enter When a valid password is provided OK Connecting is displayed and access to the Sentry is granted You are given three attempts to enter a valid password If all three attempts fail the modem will automatically disconnect 10 Operations Sentry Global Security Modem Installation and Operations Manual Remote Configuration Remote configuration is a useful management tool that allows a system administrator to configure the modem from one or more remote locations eliminating the need to access the modem locally when changes to the modem configuration is needed Remote configuration is accessed through the use of an escape character sequence and the Setup password and will allow issuance of AT commands for maintenance or troubleshooting NOTE Please note that the master Setup password may not be changed remotely Opening a Remote Configuration Session The instructions below assume that the default Setup password and escape character have not been changed l Establish a dial up terminal data connection with a remote Global Security Modem During the session send three remote configuration escape characters followed by AT and the Setup password and press Enter 66 atMTSMODEMK lt Enter gt You have four tries to enter the correct
30. rvertech com sales servertech com Sentry Power Tower and Global Security Modem are trademarks of Server Technology Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Server Technology Inc disclaims any proprietary interest in trademarks and trade names other than its own 301 9999 1 Rev B 081305 2003 2005 Server Technology Inc All rights reserved
31. s adequately protected under the circumstances The term life support device includes but is not limited to neonatal oxygen analyzers nerve stimulators whether used for anesthesia pain relief or other purposes auto transfusion devices blood pumps defibrillators arrhythmia detectors and alarms pacemakers hemodialysis systems peritoneal dialysis systems neonatal ventilator incubators ventilators for adults or infants anesthesia ventilators infusion pumps and any other devices designated as critical by the U S FDA X Please Recycle Shipping materials are recyclable Please save them for later use or dispose of them appropriately Notices Copyright 2003 2005 Server Technology Inc All rights reserved 1040 Sandhill Drive Reno Nevada 89521 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Server Technology The information in this document has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Server Technology may improve and or change products described in this publication at any time Due to continuing system improvements Server Technology is not responsible for inaccurate information which may appear in this manual For the latest product updates c
32. ttempts and press Enter Type atz and press Enter to reset the modem with the new settings Example The following command sets the maximum Callback attempts to 1 at cbal lt Enter gt OK atz lt Enter gt OK Setting the Callback delay The AT CBD command is used to set the length in time the modem waits before attempting a callback The valid range for the delay is 1 to 255 in seconds The default value is 15 To set the Callback delay After successfully logging into the modem with the Setup password type at cbd followed by the delay in seconds and press Enter Type atz and press Enter to reset the modem with the new settings Example The following command sets the Callback delay to 30 seconds at cbd30 lt Enter gt OK atz lt Enter gt OK Displaying Callback failed attempts counter The Sentry integrated Modem counts the number of failed Callback passwords attempts since a reset or power up The AT CBF command is used to display this count NOTE The amp W command may be used with the AT CBF command to store this number in nonvolatile memory To display the failed attempts counter Type at cbf and press Enter Type atz and press Enter to reset the modem with the new settings Resetting the Callback failed attempts counter The AT CBFR command is used to reset the Callback failed attempts counter To reset the failed attempts counter Type at cbfr and press Enter Type atz and press Enter to reset the modem with
33. using a compatible modular jack that is Part 68 compliant 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company 5 Ifthis equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request y
34. xt attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another e For automatically answered incoming calls e The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 Sentry Global Security Modem Appendices e 15 Installation and Operations Manual Recycling Server Technology Inc encourages the recycling of its products Disposal facilities e environmental conditions and regulations vary across local state and country jurisdictions so K Server Technology encourages consultation with qualified professional and applicable regulations and authorities within your region to ensure proper disposal Waste Electrical and Electronic Equipment WEEE In the European Union this label indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility to enable recovery and recycling oS For information on how to recycle this product responsibly in your country please visit www servertech com support recycling Sentry Global Security Modem 16 Appendices Installation and Operations Manual Appendix B Warranty
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