Schneider Electric SURTD 3000 User's Manual
Contents
1. UPS will execute a self test Date of Last Battery Manufacture date Date of Reset this date when you replace Replacement battery replacement the battery modules Minimum Run time 0 seconds 0 to 3600 s of run time Specify the minimum run time Before Return from following a low battery Shutdown shutdown before powering connected equipment Audible Alarm ON ON OFF Enable or disable all alarms Setting permanently Simple Shutdown Delay 90 seconds 0 to 1800 s Set the interval between the time when the UPS receives a simple shutdown command and the actual shutdown Simple Low Run Time Warning 150 seconds 0 to 1800 s Change the warning interval default to a higher setting if the operating system requires a longer interval for shutdown The low battery warning beeps are continuous when 150 seconds of run time remain High Bypass Point 255 VAC Output Voltage Setting 200 VAC 210 280 VAC 208 VAC 220 280 VAC 220 VAC 235 280 VAC 230 VAC 245 280 VAC 240 VAC 255 280 VAC Maximum voltage that the UPS will pass to connected equipment during internal bypass operation NOTE SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OPTIONAL SMART SLOT ACCESSORY CARDS OR TERMINAL MODE FACTORY USER SELECTABLE FUNCTION DEFAULT CHOICES DESCRIPTION Low Bypass Point Output Voltage Setting Minimum voltage that the UPS 160 VAC2. gt Accessories gt Communication gt HyperTerminal 3 Double click on the HyperTerminal icon e Follow the prompts to choose a name and select an icon Disregard the message must install a modem if it is displayed Click OK e Select the COM port that is connected to your UPS The port settings are v bits per second 9600 data bits 8 parity none stop bit 1 flow control none e Press ENTER Press 1 to modify the UPS parameters Follow the prompts Exit the terminal program NSS IN OS SN SO For Windows users START the PowerChute Server using the following steps e From the Desktop go to Start gt Settings gt Control Panel gt Administrative Tools gt Services e Select APC PowerChute Server right click the mouse and select Start 7a For Linux users START the PowerChute Server using the following steps e Change directory to ete init d e Initiate the command PowerChute start 5000 VA models Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using PowerChute software or the installed Network Management Card interfaces Connect the serial cable to the serial port on the back of the UPS If PowerChute software is not installed do not perform steps 1 and 5 1 For Windows users STOP the PowerChute Server using the following steps e From the Desktop go to Start gt Settings gt Control Panel gt Administrative Tools gt S
3. 200 VAC will pass to connected 160 185 VAC equipment during internal bypass operation 208 VAC 160 190 VAC 220 VAC 160 195 VAC 230 VAC 160 200 VAC 240 VAC 160 205 VAC Output Voltage XLJ models 200 208 220 Allows the user to select the on 200 VAC 230 240 VAC on line output voltage XLT models 208 VAC XLTW models 220 VAC XLI models 230 VAC Output Frequency Automatic 50 3 Hz 60 3 Hz Sets the allowable UPS output 50 3 Hz or 50 1 Hz 60 1 Hz frequency Whenever possible 60 3 Hz 50 0 1 Hz 60 0 1 Hz the output frequency tracks the 50 3 Hz or 60 3 Hz input frequency Number of External 0 0 to 100 Defines the number of external Battery Packs connected battery packs for proper run time prediction Bypass Acceptable Not required Required Not required Phase and frequency lock required not required before the UPS will switch to bypass 10 CONNECTING THE EPO EMERGENCY POWER OFF OPTION The output power can be disabled in an emergency by closing a switch connected to the EPO Adhere to National and local electrical codes when wiring the EPO The EPO switch is internally powered by the UPS for use with non powered switch circuit breakers The EPO circuit is considered a Class 2 circuit UL CSA standards and a SELV circuit IEC standard Both Class 2 and SELV circuits must be isolated from all primary circuitry Do not connect any circuit to the EPO terminal block unless it
4. Q y 034 ee 024 017 a ego 0 lt 24 Indicator Description Online The Online LED illuminates when the UPS is drawing utility power and performing A double conversion to supply power to connected equipment On Battery The UPS is supplying battery power to the connected equipment Bypass The Bypass LED illuminates indicating that the UPS is in bypass mode Utility ze power is sent directly to connected equipment during bypass mode operation Bypass mode operation is the result of an internal UPS fault an overload condition or a user initiated command either through an accessory or the manual bypass switch Battery operation is not available while the UPS is in bypass mode Refer to Troubleshooting in this manual The UPS detects an internal fault Fault Refer to Troubleshooting in this manual X 8 Overload An overload condition exists See Troubleshooting Replace The battery is disconnected or must be replaced See Troubleshooting Battery x Feature Function Power On Press this button to turn on the UPS See below for additional capabilities Power Off Press this button to turn off the UPS Feature Function Cold Start When there is no utility power and the UPS is off press and hold the button to power up the UPS and connected equipment The UPS will emit two beeps During the second beep release the button Self Test Automatic The UPS performs a self test automati
5. can be confirmed that the circuit is Class 2 or SELV If circuit standard cannot be confirmed use a contact closure switch Use one of the following cable types to connect the UPS to the EPO switch e CL2 Class 2 cable for general use e CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air e CL2R Riser cable for use in a vertical run in a floor to floor shaft e CLEX Limited use cable for use in dwellings and for use in raceways e For installation in Canada Use only CSA certified type ELC extra low voltage control cable TERMINAL MODE TO CONFIGURE UPS PARAMETERS 3000 VA models Terminal Mode is a menu driven interface that enables configuration of the UPS by users not wishing to use PowerChute software or an optional Network Management Card Connect the serial cable to the serial com connector on the back of the UPS If PowerChute software is not installed do not perform steps 1 and 7 1 For Windows users STOP the PowerChute Server using the following steps e From the Desktop go to Start gt Settings gt Control Panel gt Administrative Tools gt Services e Select APC PowerChute Server right click the mouse and select Stop la For Linux users STOP the PowerChute Server using the following steps e Change directory to ete init d e Initiate the command PowerChute stop 2 Open a terminal program Example HyperTerminal e From the Desktop go to Start gt Programs
6. APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support 20
7. Check line voltages 7 Replace the access panel CONNECTING THE BATTERY MODULES AND ATTACHING THE FRONT BEZEL BASIC CONNECTORS CA The serial connector is to be used for interfacing with APC PowerChute software and terminal emulation software serial com Use only cables approved by APC Any other interface cable will be incompatible with the UPS connector Manual bypass enables the user to manually put connected equipment into bypass mode Emergency Power Off terminal allows the user to connect the UPS to the central EPO system EPO terminal P The UPS features a transient voltage surge suppression TVSS screw for connecting the ground lead on surge suppression devices such as telephone TVSS screw and network line protectors When connecting grounding cable disconnect the unit from the utility power outlet external battery pack connector Optional external battery packs provide extended run time during power outages These units support up to ten external battery packs See the APC Web site www apc com for the information on the external battery pack SURT192XLBP 5000 VA XLI models eee L QLOL output circuit COO IEC 320 C19 16 A per Receptacle gt IEC 320 C13 10A DI Receptacie breakers 3000 5000VA XLJ XLTXLTW L6 20 gt No Circuit Breaker mode
8. Smart UPS RT Uninterruptible Power Supply SURTD 3000 5000 VA 200 240 VAC Tower Rack Mount 3U English 2010 APC by Schneider Electric APC the APC logo Smart UPS and PowerChute are owned by Schneider Electric Industries S A S American Power Conversion Corporation or affiliated companies All other trademarks are the property of their respective owners Introduction The APC by Schneider Electric Smart UPS RT is a high performance uninterruptible power supply UPS that provides protection for electronic equipment from utility power blackouts brownouts sags and surges The UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged INSTALLATION Read the Safety Guide before installing the UPS Unpacking Inspect the UPS upon receipt Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the package contents UPS with battery modules disconnected m XLT XLI XLTW models Front bezel PowerChute software CD m Literature kit containing m Serial cable Product documentation 3000 VA XLI models three output power cords Smart UPS RT User Manuals CD two input power cords 5 m 3000 VA models conversion facepl
9. TURN OFF button not pushed Internal UPS fault Press the button once to turn the UPS off Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS BEEPS OCCASIONALLY Normal UPS operation when running on battery None The UPS is protecting the connected equipment UPS DOES NOT PROVIDE EXPEC TED BACKUP TIME The UPS battery s are weak due to a recent outage or battery s are near the end of their service life Charge the battery s Battery modules require recharging after extended outages They wear faster when put into service often or when operated at elevated temperatures If the battery s are near the end of their service life consider replacing the battery s even if the Replace Battery LED is not illuminated FRONT PANEL LEDs FLASH SEQ JUENTIALLY The UPS has been shut down remotely through software or an optional accessory card None The UPS will restart automatically when utility power returns ALL LEDs ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET The UPS is shut down and the battery is discharged from an extended outage None The UPS will return to normal operation when the power is restored and the battery has a sufficient charge BYPASS AND OVERLOAD LEDs ILLUMINATE UPS EMITS A SUSTAINED ALARM TONE The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifica
10. ate for Warranty Information accommodating a Network Management Card 5000 VA XLI models six output power cords Network Management Card documentation Specifications TEMPERATURE This unit is intended for indoor use only OPERATING 32 to 104 F 0 to 40 C Select a location sturdy enough to STORAGE 5 to 113 F 15 to 45 C charge the UPS handle the weight battery every six months Do not operate the UPS where there is Maximum excessive dust or the temperature and ELEVATION humidity are outside the specified limits OPERATING 10 000 ft 3 000 m Ensure that the air vents on the front STORAGE 50 000 ft 15 240 m and rear of the UPS are not blocked Humipity 0 to 95 relative humidity WEIGHT UPS 120 Ibs 55 kg UPS wiTH 140 Ibs 64 kg PACKAGING Wiring and Connecting the UPS 5000 VA XLI MODELS ONLY HARDWIRING INSTRUCTIONS e Wiring must be performed by a qualified electrician e Install a high magnetic 30 32 A utility circuit breaker e Adhere to all national and local electrical codes e Use 10 AWG gauge 5 mm wire 1 Switch the utility circuit breaker OFF 2 Remove the input access panel 3 Remove circular knockout 4 Run 10 AWG gauge 5 mm wire through the access panel and connect the wires to the terminal block Green Ground Brown Hot Blue Neutral Use an appropriate strain relief not included 5 Switch the utility circuit breaker ON 6
11. cally when turned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery Manual Press and hold the button for a few seconds to initiate the self test Os PY Diagnostic Utility Voltage The UPS has a diagnostic feature that displays the utility voltage Plug 200V 208V the UPS into the normal utility power 0236 0245 0217 0226 The UPS starts a self test as part of this procedure The self test Ses Biss does not affect the voltage display 180 0161 0170 Press and hold the button to view the utility voltage bar graph CI L display The five LED Battery Charge L_ display on the right of the 220V 230V 240V front panel shows the utility input voltage 0256 0266 0276 Refer to the figure at left for the voltage reading values are not listed 0238 0248 0258 on the UPS 0219 0229 0239 The display indicates the voltage is between the displayed value on the ieee ae 0 a list and the next higher value 181 192 202 USER CONFIGURABLE ITEMS NoTE SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE OPTIONAL SMART SLOT ACCESSORY CARDS OR TERMINAL MODE FUNCTION FACTORY DEFAULT USER SELECTABLE CHOICES DESCRIPTION Automatic Self Test On start up and every 14 days thereafter On start up and every 7 days thereafter On start up and every 14 days thereafter On start up only No self test Set the interval at which the
12. ed on the back of the unit and the date purchased If you call APC Customer Support a technician will ask you to describe the problem and attempt to solve it over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA e Ifthe UPS is under warranty repairs are free e Procedures for servicing or returning products may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the UPS in its original packaging e Ifthe original packing is not available refer to the APC Web site www apc com for information about obtaining a new set e Pack the UPS properly to avoid damage in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty Always DISCONNECT THE BATTERY S before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery s may remain in the UPS 4 Mark the RMA on the outside of the package 5 Return the UPS by insured prepaid carrier to the address given to you by Customer Support Limited Warranty American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obtain a Returned Mater
13. ervices e Select APC PowerChute Server right click the mouse and select Stop For Linux users STOP the PowerChute Server using the following steps e Change directory to ete init d e Initiate the command PowerChute stop Open a terminal program Example HyperTerminal e From the Desktop go to Start gt Programs gt Accessories gt Communication gt HyperTerminal Double click on the HyperTerminal icon e Follow the prompts to choose a name and select an icon Disregard the message must install a modem if it is displayed Click OK e Select the COM port that is connected to your UPS The port settings are v bits per second 9600 v data bits 8 v parity none v stop bit 1 v flow control none e Press ENTER Example for setting the number of external battery packs SURT192XLBP Once the blank terminal window is open follow these steps to enter the number of battery packs e Press ENTER to initiate terminal mode Press ENTER multiple times until the prompt User Name is displayed Follow the prompts Type slowly waiting until each character appears on the screen prior to typing the next character Network Management Card defaults e User Name apc e Password apc e Press 1 and ENTER to select Device Manager e Select the model by entering the corresponding number then press ENTER e Press 3 and ENTER to select Configuration e Press 1 and ENTER to select Battery Sa e Press 2 and ENTER
14. harging replace the battery The UPS emits short beeps for one minute and the Replace Battery LED illuminates The UPS repeats the alarm every five hours Perform the self test procedure after the battery has charged for 24 hours to confirm the Replace Battery condition The alarm stops and the LED clears if the battery passes the self test UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS Very high low or distorted line voltage Inexpensive fuel powered generators can distort the voltage Move the UPS to a different outlet on a different circuit Test the input voltage with the utility voltage display DIAGNOSTIC UTILITY VOLTAGE All five LEDs are illuminated The line voltage is extremely high and should be checked by an electrician There is no LED illumination If the UPS is plugged into a properly functioning utility power outlet the line voltage is extremely low ONLINE LED There is no LED illumination The UPS is running on battery or it is not turned on The LED is blinking The UPS is running an internal self test 18 Service If the UPS requires service do not return it to the dealer Follow these steps 1 Review the problems discussed in the Troubleshooting section of this manual to eliminate common problems 2 Ifthe problem persists contact APC Customer Support through the APC Web site www apc com e Note the model number of the UPS the serial number locat
15. ial Authorization RMA number from customer support Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WARRANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise 19 RADIO FREQUENCY WARNINGS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to pro
16. ls 250 V 20A L6 30 x2 250 V 30A Eom k S output circuit breakers CONNECTING EQUIPMENT AND POWER TO THE UPS Connect equipment to the UPS cables not included for XLJ XLT XLTW models 2 Avoid using extension cords e 3000 VA XLJ XLT XLI XLTW and 5000 VA XLJ XLT XLTW models Using a power cord plug the UPS into a two pole three wire grounded receptacle only e 5000 VA XLJ models To draw full 5000 VA from the UPS have a qualified electrician cut off the input plug and hardwire the UPS to the appropriate power panel 3 Turn on all connected equipment To use the UPS as a master ON OFF switch ensure all connected equipment is switched ON The equipment will not be powered until the UPS is turned on 4 To power up the UPS press the button on the front panel The UPS battery charges when it is connected to utility power The battery charges to 90 capacity during the first three hours of normal operation Do not expect full battery run capability during this initial charge period 5 For additional computer system security install PowerChute Server Smart UPS monitoring software OPTIONS Refer to the APC Web site www apc com for available accessories Q External Battery Pack SURT192XLBP Q Rail Kit SURTRK2 Q Isolation Transformer Q Service Bypass Panel OPERATION SMART UPS RT FRONT DISPLAY Load Battery Charge 085 096 068 apo S 072 51 z amp 048
17. ries to a recycling facility or ship to the manufacturer inthe replacement battery packing material REMOVING BATTERY MODULES REPLACING BATTERY MODULES Disconnecting the Battery for Transport Always DISCONNECT THE BATTERY s before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery s may remain in the UPS 1 Shut down and disconnect any equipment attached to the UPS 2 Shut down and disconnect the UPS from the power supply 3 Unplug the battery connectors Refer to Replacing Battery modules in this manual For shipping instructions contact APC at the Web site www apc com 16 T ROUBLESHOOTING SERVICE AND WARRANTY INFORMATION Use the table below to solve minor installation and operation problems Refer to the APC Web site www apc com for assistance with complex UPS problems PROBLEM AND POSSIBLE CAUSE SOLUTION UPS WILL NOT TURN ON Battery not connected properly button not pushed UPS not connected to utility power supply Very low or no utility voltage Check that the battery connectors are fully engaged utton once to power the UPS and the connected equipment Check that the power cable from the UPS to the utility power supply is securely connected at both ends Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked UPS WILL NOT
18. tions on the APC Web site www apc com The alarm remains on until the overload is removed Disconnect nonessential equipment from the UPS to eliminate the overload condition PROBLEM AND POSSIBLE CAUSE SOLUTION BYPASS LED ILLUMINATES The bypass switch has been turned on manually or through an accessory If bypass is the chosen mode of operation ignore the illuminated LED If bypass is not the chosen mode of operation move the bypass switch on the back of the UPS to the normal position FAULT AND OVERLOAD LEDs ILLUMINATE UPS EMITS A SUSTAINED ALARM TONE The UPS has ceased sending power to connected equipment The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site www apc com Disconnect nonessential equipment from the UPS to eliminate the overload condition Press the OFF button then the ON button to restore power to connected equipment FAULT LED ILLUMINATES Internal UPS fault Do not attempt to use the UPS Turn the UPS off and have it serviced immediately REPLACE BATTERY LED ILLUMINATES Replace Battery LED flashes and short beep is emitted every two seconds to indicate the battery is disconnected Weak battery Failure of a battery self test Check that the battery connectors are fully engaged Allow the battery to recharge for 24 hours Then perform a self test If the problem persists after rec
19. to change the Battery Settings e Type in the number of external battery packs four battery modules per pack and press ENTER Number of packs 1 1 SURT192XLBP 2 2 SURT192XLBP etc e Press 3 and ENTER to accept the changes e Press ESC multiple times 5 to return to the main menu e Press 4 and ENTER to log out For Windows users START the PowerChute Server using the following steps e From the Desktop go to Start gt Settings gt Control Panel gt Administrative Tools gt Services e Select APC PowerChute Server right click the mouse and select Start For Linux users START the PowerChute Server using the following steps e Change directory to ete init d e Initiate the command PowerChute start MAINTENANCE AND TRANSPORT Replacing the Battery Module This UPS has an easy to replace hot swappable battery module Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on during the procedure See your dealer or contact APC at the Web site www apc com for information on replacement battery modules The battery replacement procedure must include replacing all battery modules in the UPS and connected external battery pack s Once the battery s are disconnected the connected equipment is not protected from power outages Be careful during battery replacement the battery modules are heavy ae amp Be sure to deliver spent batte
20. vide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference The user is responsible for correcting the interference Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits COREG HHUBRETESRES SLM Rea VCCIORECE SA AAR E RWZECT CORES RES CHEATSCBRHRSERCTCEPHWRT CORSCHEAEAMISHRERPTSASERENSCEAHBWRT VCCLA APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways e Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests e www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information e www apc com support Global support searching APC Knowledge Base and using e support e Contact an APC Customer Support center by telephone or e mail Local country specific centers go to Www apc com support contact for information Contact the
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