SATO DR300 User's Manual
Contents
1. Sets printer operation conditions Back Panel Unit CHECK PIN sited invert For factory adjustment Do not wae touch unless specially instructed EXT Connector Connector for external From VR1 toVR6 For factory variable resistor Do not signal interface Siete o agna alter unless specially instructed KEB Connector for Touch Screen DR300 Quick Guide Pg 10 Media Loading Setting of Label and Carbon Ribbon Setting paper Use of genuine SATO labels for this equipment is recommended Rolled Label heated Lape Paced Pu MHOTE All LAbai Ticats Wedd in Fii pinli Fra mwe Sirti TEST PPS 0 E Tea aa Aran oP Pia Grrr CEET OAREN i a p Only open cover whio power supply is off Hemma lane guida Sant laba Lie mil ue DR300 Quick Guide Pg 23 Daily Maintenance This equipment is for printing information in the form of bar code and character Periodical preventive maintenance is recommended to keep the printer in good condition Timing for maintenance e Thermal head platen roller After printing every one roll or 150m of label e Others After printing every 6 rolls or 900m of label Caution for maintenance Take following caution in maintenance work e The above recommended cleaning frequency is only a guide Do carry out any cleaning where dirt or dust has gathered e Use applicator and cotton cloth for cleaning each component Avoid metallic tools to prevent damage to printer parts especiall2. ON ON 2400 bps 4800 bps 19200 bps OFF 9600 bps DR3OO Quick Guide Pg 30 Card maintenance fmion a Online maintenance function LLU No 2D Codes Yes PDF 417 QR Data code Printer Main Body Operation Unit LCD Display Unit 8 x 2 lines LCD display is displayed when touch screen is not connected Operation Key Feed Key Paper feeding Temporary halts printing print pause LED r colour RED error display LED GREEN On line DIP Switch DIPSW 1 Serial interface setting baud rate etc Setting Hex dump function Variable Control VR DR300 Quick Guide Pg 3 Unpacking Remove equipment from the carton box wiriy Box Of en Accessoneas a ie ange ae Printer Support L i WL te E _ f oe Printer Support ra en jr al a gf DR300 Quick Guide Pg 4 DR300 Quick Guide Pg 29 Unpacking Touch Screen Optional Item Operating Environment Condition Remove touch screen from the carton box Input Power Supply Voltage AC 220V 10 Voltage Max 190 VA 130W Environment Operating temperature 5 40 d c Condition Operating humidity 30 80 d c No condensation 5 60 d c Storage humidity 30 90 d c No condensation Except paper and carbon ribbon DR300 Software Specifications DR300 Software Specification On line os Stand alone specification i han z it ae Touch Screen ale a Format registration registration Po Stand alone specification sup
3. Area Max W 80 mm x P 178 mm Optional print area expansion RET ghe Li logy icis me l Fi feed tA EN DR300 Quick Guide Pg 26 DR3OO Quick Guide Pg 7 Serial Interface Touch Screen Keypad Interface Specifications Touch screen is connected to printer main body with a cable Protocol Ready Busy 1 item multi items selectable XON OFF 1 item multi items selectable Status 3 Multi item only Cave 2400 4800 9600 19200 BPS Asynchronous mode PRS SA Unika ini ae Maximum 32K HRES tanh Lintt Laka Supoly receive buffer OK e Unit wana crc tee ca occurrence Limited faiie 2Kbytes remained leas ll cancellation 8Kbytes remained me Bachem Character Data bit 7 or 8 bit l i construction Start bit 1 bit Stop bit 1 or 2 bit Irinom Fina Parity check Even Odd None Data ASC II 7 bit Graphic 8 bit Specification Hami Lice Leese Connector Printer side DB 25S Equivalent Cable side DB 25P Equivalent T muen Berke Cable length less than 5m Transmission format bl bo b7 b8 Stop Note b8 is omitted when set to 7 bit data Signal level High level 5 12 V Low level 5 12 V DR300 Quick Guide Pg 8 Operation Panel Unit Displays operation message and error message Display Display error and operation message STATUS Displays status of printer Green Printing and data communication are enabled Red Error occurred No Light Printing and data communication prohibi
4. HQ Japan Singapore Malaysia Thailand China USA Belgium Germany Poland UK Holland Factory Malaysia Malaysia MATTO DCS amp Labelling Worldwide SATO International Pte Ltd SATO Corporation SATO Asia Pacific Pte Ltd SATO Auto ID Malaysia Sdn Bhd SATO Auto ID Thailand Co Ltd SATO Shanghai Co Ltd SATO America Inc SATO Europe NV SATO Deutchland GmbH SATO Polska SP Z O O SATO UK Ltd SATO Rotterdam Logistics Center SATO Malaysia Electronics Manufacturing Sdn Bhd SATO Labelling Malaysia Electronics Sdn Bhd Quick Guide waT DCS amp Labelling Worldwide SATO Asia Pacific Pte Ltd 438A Alexandra Road 05 01 02 Alexandra Technopark Singapore 119967 Tel 65 6271 5300 Fax 65 6273 6011 Sales Hotline 65 6276 2722 Service Hotline 65 6273 6455 Email sales satoasiapacific com Website www satoworldwide com Copyright 2003 SATO Asia Pacific Pte Ltd Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps necessary to correct the interference All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO Asia Pacific Pte Ltd The m
5. Card Error Test Print Option Touch Screen Unit Cutter Unit Dispenser Unit PC Card JEIDA Type II Scanner cut Ticket Tag Receiver Full Qwerty Keyboard Rewind Unit Label amp Carbon Ribbon Specification Power Cable Size Min W32 mm Max W80 mm incl of label web Min P19 mm Max W181 mm incl of label web Type Rolled Paper Carbon Type Wax Wax Resin Length 300m roll Width Max 84 mm Winding Face in type DR300 Quick Guide Pg 6 DR3OO Quick Guide Pg 27 Name of Parts Specifications Basic Specification DR300 General Specifications Paver Line Density Method CPU 32 bit RISC CPU Print Speed 75 100 125 mm second Selectable Bar Code UPC A E EAN 8 EAN 13 NW7 Power Swatch Type Code 39 ITF2 5 Code 128 UCC EAN128 Puid nde for Power on Bookland le tor Power ail 2D PDF417 Data Matrix Vericode QR code Maxicode 2D barcode online printing only Bar Code 1 2 1 2 5 1 3 Software defined Ratio Expansion ie lids U Font W5xP9 Alphanumeric notation S Font W17xP17 Alphanumeric notation M Font W24xP24 Alphanumeric notation OCR A Font W19xP22 Alphanumeric notation Siida Cuide OCR B Font W20xP24 Alphanumeric notation aa ar TH ye WB Font W48xP48 Alphanumeric notation AC inpoi Power Torminal WL Font W48xP48 Alphanumeric notation Power cennecter Uppi patt ip ig IBM 850 Code Set Table Cord Cover apap iy meting the Print
6. alent fuse If it blows again after exchange contact SATO service engineer Please ensure printer is disconnected from the mains before exchanging fuse Check power source for power supply outlet If there is no problem with the power source check the electricity supply of the building Check for any power shut down Contact the building maintenance office e Do not operate power switch or plug in out power cable with wet hands to avoid electrocution e Disconnect printer from mains before printing DR3OO Quick Guide Pg 13 Setting Large Diameter Rolled Label Method for setting large diameter rolled paper explained e Remove right half of the cover fastened with snap rivets e Pull out 3 snap rivets on the cover by pushing their centre with finger rat Pl Alter set position of the label holder Alter position of the set screw Insert guide plate in label supply component and rolled label guide Set large diameter rolled paper i i HE Ma Ha DR300 Quick Guide Pg 14 DR300 Quick Guide Pg 19 Setting Carbon Ribbon Supply Power Only SATO carbon ribbons are recommended for the use on this printer Turn power switch on Push the switch on the side labelled e Open cover while power is OFF Faar miich When the power switch is switched on initial startup message Manual Print Mode is displayed on the touch screen gt s Open Merma hcad Do not operate switch or plug in out power cable with wet ha
7. aterials in this document are provided for general information and are subject to change without notice SATO Asia Pacific Pte Ltd assumes no responsibilities for any errors that may appear SAP DR300 QG Jan05 02 DR300 Quick Guide Pg 33 DIPSW 3 Now Setting Content 2 er OFF Emable Change parameter by touch screen Reserved oo Reserved OFF Reserved 7 ON Non standard protocode Standard protocode Zero without slash Zero with slash DR300 Quick Guide Pg 32 DR3OO Quick Guide Pg 1 Table of Contents Separate sheet 3 Protocol setting What VOU Get siiscsscisstscnsedevedssucswienecacsesteasterseddnniiesdsnecectaese wus 2 et aeee Unpacking cccccscssssesescssssescssscssssescscsseceseseseeseseeeeseneeeeaeess 3 ON ON Reserved o O Unpacking Touch Screen Optional Item 000 c00000000 4 ON OFF is SSCSSTATUS3 O_o o Accessories Checklist sssssesssssesssssesssssesssssesssssesssssessesseeeen 5 Nameof Parts epasesaceresecctoeiaccseeaweeverscieantn ese eeadsoaineesstensteetaae 6 AP eich Sores KE PAC sscasuctcncaceeserba hecencd ce eeeerhu den cetas 7 Operation Papel Unib i ncxunceactamntacsdncuntieenet ebsites ddewepaeu case 8 DIPSW 2 Card Cover Dh lt aiiececacacncccestudacaennres cieccieteanesenestutesianes 9 Back Pde OG E PE EE T ES 9 No Setting Content Media GAGA sseriisrrrr rrecn 10 1 Direct Thermal Setting of Label and Carbon Ribbon 0 cec
8. e Pg 16 DR300 Quick Guide Pg 17 e By turning the head lock lever to the direction of the arrow close thermal head e Close cover JN caution Thermal head and area around it are at high temperature right after printing Take caution not to get burnt Take caution to prevent hand injury when changing label Take caution not to trap your finger when closing the cover Pitch Sensor Adjustment e Open cover when power is OFF iN Caution Take GAURH feet to ie rut fieger whan closing tem Sore a J Laver e Pitch sensor adjustment Slide pitch sensor to locate centre hole This need to be done when using tickets tags with through punch hole only e Turn head lock lever to the direction of the arrow close thermal head and close cover
9. e eeeee ees 10 ORR Thermal Transfer Setting Rolled Paper asscccsasceusatoaneucameiesdsceucdacesrcentaseterenes 10 ON Reserved Reflecting type sensor Setting Large Diameter ROMCGTADE erran nn 13 Reserved See through type sensor l Setting Carbon KIDDO eee seh ccaerdauaes 14 Head Check Yes Pitch Sensor Adjustment cssisssririncerci rerin reari risbe ra 16 OFF Head Check No Power a N O A E A R E OA A E T Hex dump function Yes Simple Troub ES OCIO TO TE E E A E EE gt Daily Maintenance oriccicissii n a E E 23 Hex dump function No gt Serial MMCEIACE sc oavssccocadcrseevegsedesreacsGuaweadsceacesuaedisnscaceecaeneseseotwas 26 Mulaatemsaceen cmos re r s SpPECICAHONS seisein dni E E 27 item receive mode c Soecificat R J BASIC SpeciNcaON seiere n a E 21 Reserved Label and Carbon Ribbon Specifications 00ee eee 28 Reserved Operating Environment Condition cece cece cece ee ee ees 29 Size detection Yes DR300 Software Specifications cccccececeeeeeeeeeneen sees 29 Size detection Yes Printer Main Body Operation Unit sceccccscceccccecccccccccccecces 30 Tear off Dispense Yes DIP Switch Setting ccscscssssssescsesesesesesseseseseseseseseseeeesesescsun 31 Tear off Dispense No DIPS e E E N SAAE 32 DIPS WS bcssonesiuacesdutvesnasienaeisepaceeneseneeteimaceseaninisentceseeddmesdsearags 33 Pitch sensor DS W2 2 is effective only during service test print It is v
10. ler dirty 4 Is the thermal head dirty or is there a label stuck on it 5 Is the label used dirty 6 Are genuine labels carbon ribbons exclusively for the equipment being used Q Check 1f labels carbon ribbon are fixed firmly and at the correct position by lifting head assembly Re set the print darkness via user mode setting Wipe dirt off the platen roller with cleaning kit Clean dirt or label glue from thermal head with cleaning kit Remove label if it is stuck onto the print head Use clean label Genuine labels carbon ribbons exclusively for this printer must be used Available from SATO e Disconnect printer from mains before cleaning DR3OO Quick Guide Simple Trouble Shooting Pg 20 Confirm the following items when operation of this equipment failed when the power supply is on Nothing is displayed on the display Check Point Is the power cable firmly plugged into the power cable Is the power cable firmly plugged into the equipment Plug power cable again into the outlet firmly Plug power cable again into the power connector on the main body firmly 3 Is the power cable damaged Replace power cable 4 Is the fuse on the main body fine 5 Is there current supplied to the equipment 6 Is the power source fuse or the circuit breaker for the building out oS Check the fuse at the right side of main body If it is blown exchange with equiv
11. nds to avoid electrocution Turn head lock lever to the direction of the arrow Switch Off Power Supply The Following Must Be Done Before Power Off e Confirm printer is not in action idling e Stop or pause any printing process before switching off Head Lock Lover 34 DR300 Quick Guide Pg 18 Power Supply Setting power supply Power Cable Outlet Plug in power cable to the main body socket then the outlet socket Printer Main Body Power Chuthat Connect Touch Screen To Printer Unit Touch Screen comes with a cable to connect to printer main body Plug in this connecting cable to the connector KB at the back of printer main body as shown below Hold printer main body with one hand when plugging in the connecting cable ATT Tree GEST fee a koe pa a cred OF DR3OO Quick Guide Pg 15 Insert carbon ribbon fully onto ribbon unwinder unit Caution on direction of unwinding Set ribbon core on ribbon rewinding unit SEE DIAGRAM Para ie Pass carbon ribbon from ribbon unwinder unit to ribbon rewinding unit underneath the thermal print head Fix carbon ribbon on ribbon core with tape etc and wind several times in the direction of the arrow Confirm carbon ribbon is set as the drawing on the left side by viewing from its side Thee eked and or ki ed a att el Pepi freien ng ea pining Thks cauiaon dwi iin p hri Take daian lo pimai hare injur whee cray bar DR300 Quick Guid
12. oid during test print DR300 Quick Guide Pg 2 What You Get The DR300 printer comes packed in a protective carton Included in the carton are the following items DR300 Printer Quick Guide Driver Manual CD Rom 2 Pin Power Cable or 3 Pin Plug Head Cleaning Sheet Sample Ribbons Ribbon Take up Core Cleaning Solution Cleaning Cloth Ribbon Part List Maintenance Contract After taking the DR300 Printer out from the carton and removing the protective plastic cover it is ready for installation Installation and Handling Instruction Place of installation e Place on level surface e Avoid vibration e Avoid high temperature and humidity e Avoid high environment Power Supply e AC220 240V power supply is needed e Supply electricity from main power supply e Three pin earthed power lead is required e A maximum of 3 amp fuse link is recommended DR300 Quick Guide Pg 31 DIP Switch Setting DIP Switch Setting DIP Switch shall be set when printer is off Each DIPSW setting is described below All are set to OFF position as factory defaults 1 Data bit No 7 OFF Data bit No 8 2 Separate 3 Sheet 1 4 ON Stop bit 2 OFF Stop bit 1 Parity setting None Even Odd Separate Baud rate setting 2400 4800 9600 19200 Sheet 2 Separate Protocol setting Ready Busy Xon Xoff Status 3 Sheet 3 Separate sheet 1 Parity setting Reserved Separate sheet 2 Baud rate setting So 6 Content S SOS
13. per against the paper guide designated position as shown in the picture below ri si i k r a Cn lt fo Caution Pipir Oc Fimi Ln eh za Sj i E he ine Fmi e Disconnect printer from mains before cleaning CAAMA na ni nm be Gree i nee il Regn amjia l after pining Tekh Gate b Piovani hard ity i when Gr JENI HEHE q rrr Gavel i r Disan Pasihan Li e Adjust the sliding guide until it touches the label DR300 Quick Guide Pg 12 Fast k HAT Ad Gating Gk e Close the thermal head by turning the lock lever to the direction of the arrow e Close cover NOTE If thermal transfer in use ensure correct ribbon is installed Caution j Take caution not to irap am your fingers when Hoed Lisi closing the cover L dvi DR3OO Quick Guide Paper fed but no printing Pg 21 Check Point Clean dirt off thermal head with cleaning kit Avoid using metallic tools which may damage the print head 1 Is the thermal head dirty or is there a label stuck on it Are genuine labels carbon ribbons exclusively for the equipment being used Is the pitch sensor dirty Poor print image Genuine labels carbon ribbons exclusively for this equipment must be used Available from SATO Clean dirt off from pitch sensor with cleaning kit Check Point 1 Are the labels carbon ribbons properly set 2 Is the print darkness too light or too dark 3 Is the platen rol
14. port Ea gt ee e k Recall function 50 fields 50 formats on card we ae Printer Main Body Sequential Numbering xe es Numerio only ae es Numer fr be a E ae ee Varn Gia ye Support 10 Item function Yes card stored Store in PC card C D Calculation _ Yes Imagecopy No es S O Mode Continuous mode cutter Continuous mode cutter mode mode dispense mode tear dispense mode tear off mode off mode DR300 Quick Guide Pg 28 DR3OO Quick Guide Pg 5 Label Size Width 32 80 mm Pitch 19 181 mm Accessories Checklist Label size is inclusive of label web Label Thickness 0 1 0 26 mm When the box is opened confirm if the following accessories are included If anything is Operation Panel Key LINE Key FEED Key found short the sales outlet or the dealer from where you purchased LCD 8 digits x 2 lines English character display Black Lit only applicable to On line use STATUS 2 colour LED Red Green Adjustment VR PRINT Print Darkness PITCH Print Pitch OFFSET Print Offset Labed Core Cleaning Sheet User Mode 1 Print Darkness 2 Print Position Adjustment 3 Print Speed 4 Offset Adjustment Features Graphics Print Sequential Numbering Line Box Print Position Adjustment Back Feed Tear Off Calendar Inverse Image Zero Slash Selection Non Standard Code Setting Hex Dump Customized Design Character 16 x 16 24 x 24 dots Check Detection Memory
15. ted FEED Feed Key Feeds Label e Press FEED key to align label to correct position after changing new label roll LINE Line Key Switch Start Stop printing and ON OFF data transmission Display will be de activated when Touch Screen is connected DR3OO Quick Guide Pg 25 Cleaning with rubbing sheet Cee We eee eee Thermal head unit Clean thermal head and platen roller Ff I Pian Roller _ DR300 Quick Guide Pg 24 Cleaning method for printer parts ab enone par diss wah Air RIBET Chaaning of labo appi uni and Lael Quite waait unit Laita ce Shafi unit Gan be arnoa by nomen z Acted Labh Supply a Unit ooewex urea m JE man ETE i Pa Chan pides indicated by 4 ANA p oa Muli pinin Wiles Cat Sona Label Guide Sham ya C WEHI Cleaning for pitch sensor unit at Pull out pitch sensor guide unit and clean its bottom portion If a label is stuck remove pitch sensor guide unit from the shaft groove by pulling the stopper in the arrow direction pull it out and clean its bottom area DR3OO Quick Guide Pg 9 Card Cover Unit pte Adjustable Variable Resistor Variable control for service adjustment Do not alter unless specially instructed PRINT For print darkness adjustment OFFSET For cut dispense tear off position adjustment PITGH For pitch adjustment PC Card Slots PC cards slots for memory card DIP Switch
16. y print head e Ensure that power is switched off before performing any printing Maintenance Method e Printer cleaning kit A cleaning kit is available from SATO This contains 1 Solvent wipes for print head 2 Multi purpose wipes 3 Air duster This will help to keep your printer in good working condition DR300 Quick Guide Pg 22 DR3OO Quick Guide Pg 11 Print image shifts from its position e To open thermal head turn head lock lever in the direction of the arrow Check Point 1 Are the labels carbon ribbons Check if labels carbon ribbons are fixed properly set firmly and at the correct position by lifting head assembly 2 Is the platen roller dirty Clean dirt off from platen roller with cleaning kit 3 Are deformed labels carbon Use genuine SATO new labels carbon ribbons being used ribbons which are in good condition 4 Are genuine labels carbon ribbons Genuine labels carbon ribbons exclusively exclusively for this equipment for this equipment must be used Available being used from SATO 5 Is the content of data signal from Re set printer with power off on the computer correct If similar message is displayed check content of software and communication settings at the computer side n ee i i me kiari Ls ki aua 6 Is the print position offset setting Adjust the print position 140 Loos Lave correct e Pass paper underneath the pitch sensor and paper guide shaft e Lightly push the entire pa
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