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Samsung iDCS100 User's Manual

1. 00011 LONGEST QUEUE TIME TODAY 02 14 TOTAL CALLS 00004 AGENT STATISTICS MEMBER AGENT CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 UCD GROUP 515 SUPPORT FROM MON 03 Jan 08 30 TO SUN 02 02 54 CALL STATISTICS AVERAGE RING TIME TIME TO ANSWER 00 07 NUMBER OF TIMES ALL AGENTS BUSY 00005 AVERAGE TIME IN QUEUE 4 4 24 01 06 TOTAL CALLS MCC IVC 00023 LONGEST QUEUE 01 02 TOTAL CALLS 00001 AGENT STATISTICS MEMBER AGENT CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 223 FRED 0012 02 33 00 08 02 213 JANE 0010 01 04 00 04 4 39 UCD Statistics Calls in Queue Now How many calls are currently in queue This is a real time statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being an swered A high number probably means that there are not enough agents available and the wait time is too long Average Ring Time This is calculated from the time an agent s phone begins to ring until the time an agent an swers the call This does not include calls to an agents phone that does not answer
2. 3 4 Chapter 4 Business Features Package pp 4 1 Syst m _ _ gt gt gt gt _ 99 2 9 4 1 System Feature Descriptions oooo oo oo om momo 4 2 Station Features 15 4 23 Station Feature Description SU AAA 4 23 Display Features 154 4 omah 4 30 9 9 4 30 9 9 9 0 0 9 0 0 0 0 09 0 0 M 0 0 0 62 4 34 Sample Caller ID Displays na 4 35 Sample UCD Displays ee 4 36 Sample SMDR Printout 44 4 37 sample UCD el e 4 38 UCD Call IA 4 39 9 4 40 4 42 TEARS Report OV CLV ea gt 4 43 2 __ 4 49 List of Figures 1 1 1 2 1 3 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 2 10 2 11 2 12 2 13 2 14 2 15 2 16 iDG S100 BASIC
3. 32 INTERNAL PAGE USED EXTERNAL PAGE USED ALL PAGE USED ala ala ala ala ala ala ala ala ala ala ala ala ale ala ala ala ala ala 4 4 4 4 4 2 4 4 4 4 4 4 2 0 4 4 4 4 4 4 GROUP OUTGOING BUSY 9 1245 18 800 521 3 801 20 3 0 ala ala aa ala ala ala ala ala ala ala ala ala ala ala als ala ale 4 4 2 S 4 4 TRUNK TRUNK NAME ANSD 701 LOCAL 1 0 737 702 LOCAL 2 0 541 703 LOCAL3 0 290 lt OUTSIDE CALL gt GROUP ANSD NOT ANSD 500 439 19 501 261 37 502 40 2 503 87 5 504 19 1 la ala ala ala ala ala ala ala ala ala ala ala als ala ale ale ale ale ale ala ala RUNK ROUPS 4 4 4 4 4 4 4 4 4 2 4 4 4 4 2 4 2 4 4 4 4 4 2 4 2 4 2 4 0 4 4 4 4 4 ala ale ala ala ala ala ala ala ala ala ala ales als ala ala ala ala ala ala ales ala INDIVIDUAL RUNKS 4 4 4 4 4 4 4 4S 4 S 4 4 4 4 2 48 4 4 4 YA 4 NOT ANSD OUTGOING BUSY 0 19 12 4 26 11 1 37 21 ala ala ala ala ala ala ala ale ale ala ale ale ala ale ala ala ale ale ala ala ale ale ale ale ale ala ale ala ala ala ala HUNI R UP 4 4 4 4 4 2 4 4 S 4 2 2 4 4 2 4 4 S 2 2 4 4 4 4 2 4 2 2 2 4 4 4 lt gt
4. opo jueuo UMY NI PEZOT 202 I 100 TOL ZOZ IT 990 02 02 2 0 206 ST 072 ITI 72701 20 I 0T OZSTI coc ONIT LL 6 01 CUZ T ONIT 30 71 11 XC 0L coc I ONASWWS 66666691910 GEES L9SGvECO68LOGEPEZIO V 01 00 00 8 PZ OTL Pers 202 NODSTSI ONASWWS 656666691970 L 69 65 C LI 01 00 00 82 71 71 2 0 POL Poz 200 WOOSIXL ONASWWS 66666691910 869206 0200500 SZ PI TI Ve 0L TOL 726 OZ I 968LLGGE9Z LOGPEZOGB8LOGPEZIO OG 01 00 00 01 201 202 I 196 2106819567221 L9SvPEZO68LOGPEZIO 01 00 00 0 TOL PEZI ZOZ I sample SMDR Printout JWNVN 1509 7 068195 010681957 010681957 21068195 021068195 21068195 21068195 7 2 10681957 2 106819597 9 8 9 6 9 6 L 9 IZ II C0 C 0 1 DNASNYS IHOdWH YANS 4 38 Chapter 4 Business Features Package Sample UCD Report GROUP 501 SALES FROM SUN 02 Feb 00 00 TO SUN 02 Feb 02 54 CALL STATISTICS AVERAGE RING TIME TIME TO ANSWER 00 40 NUMBER OF TIMES ALL AGENTS BUSY 00002 AVERAGE TIME IN OUEUE 00 51 TOTAL CALLS RECEIVED
5. and Voluntary In this case account codes are not required to make outgoing calls but may be used if desired This is also the method used to assign an account code to incoming calls These account codes can contain the digits 0 9 and Account Code Key The account code ACCT key can be programmed on any keyset and will appear as a soft key on display keysets This key allows the user to enter account codes without interrupting a call Call Voice Page Users can page zone 1 and all external paging zones at the same time by dialling the All Page code Keysets may be restricted from making or receiving pages in system program ming A maximum of 40 keysets can be programmed in each internal page zone to receive page announcements Attention Tone To get users attention a brief tone precedes all page announcements and internal voice calls There are separate programmable duration timers for page and voice announce tones Authorisation Codes Authorisation codes give permission to make a call A maximum of 250 four digit authorisa tion codes can be either forced or voluntary When used authorisation codes will automati cally change the dialling station s class of service to the level assigned to the authorisation code Authorisation codes may be programmed to print or not print on SMDR Forced When a station is programmed for forced authorisation the user must always enter this code before dialling is allowed Th
6. iDCS100 Size Configuration The iDCS100 comprises Basic Key Service Unit KSU Figure 1 1 cabinet in terface cards and electronic keysets The simplest KSU has eight 8 keyset ports but this is expandable to 18 analogue line ports 24 BRI lines or 32 stations In addition up to eight keyset daughterboards may be added to the system along with the optional 2SLI card Two types of Expansion cabinet are available Expansion A and Expansion B Expansion A has three universal slots and one DCS slot for a PRI or Voice Mail card Expansion B has two universal slots and two DCS slots the first DCS slot is for a Voice Mail card the second DCS slot supports a PRI or TEPRI card The system also has an optional MISC card which provides Music On Hold facilities two se rial I O ports and other useful facilities J NOTE For a full description of each card discussed in this section refer to Chapter 2 Hard y ware Descriptions The charts shown in Figures 1 2 and 1 3 describe possible configurations using the Basic KSU Expansion cabinet and interface cards However by using the system s unique keyset daughterboards KDBs which are installed in the base of a digital keyset the capacity of the system can be increased by one station per Installing a KDB DLI adds another digital port while a KDB SLI adds a single line port You can mix and match these two types of KDB to get
7. plex Speakerphone Module added Station Lock With a programmable personal station passcode any keyset or single line telephone can be locked and unlocked to control use of each telephone There are three options O UNLOCKED 1 LOCKED OUTGOING and 2 LOCKED ALL CALLS 0 UNLOCKED 1 LOCKED OUTGOING 2 LOCKED ALL CALLS Make outside calls YES NO _ MERE _ E NEM Tri Coloured Lights Keysets are equipped for tri coloured LED indications green red and amber The number of tri coloured LED keys available depends on the keyset type On these keys your calls al ways light green other calls show red and recalls light amber Volume Settings A keyset user may adjust the volume of the ringer speaker handset receiver background music page announcement and off hook ring tone Wall Mountable Keysets Each keyset and add on module can be wall mounted by reversing the base wedge 4 30 4 Business Features Package Display Features Account Code Display Calling Party Number Call Duration Timer Conference Information Call for Group Identification Date and Time Display Call Logs Name Processing Information Dialled Number Caller ID CID Information Enhanced Station Programming Name Number Display Identification of Recalls Next Call Identification of Transfers Save CID Number Message Waiting
8. 4 4 4 4 4 4 4 4 4 8 ITRUNK 2TRUNK NAME 701 702 703 704 705 706 707 708 709 710 TRUNK 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 4ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 A listing of each trunk in the system TRUNK NAME The names of each trunk as set in MMC programming ATTA 5NOT ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 60UTGOING 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ala ale ale ale ale ale ale als ala ala ala ale ala ale ala ala INDIVIDUAL 1 RUNKS 4 4 4 4 4 4 4 4 4 4 4 4S 4 4 4 4 2 4 2 4 0 4 4 7BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 4 45 Average Time To Answer for trunks in seconds calculated from the time that ringing voltage is detected at the trunk interface until the trunk is answered by a station or device in the system The ATTA is the sum of all answered times divided by the answered call count ANSD This is the number of times this specific trunk was answered by any station or device whether it is a new call or a recall NOT ANSD This is the number of times this specific trunk rang the system but was not answered These are the same calls that would be flagged as abandoned in SMDR OUTGOING This is the number of times this trunk was used to make an outgoing cal
9. 9 TRUNK RECALLS TO STATION These are trunk calls that were placed on any kind of hold and recalled a station and also trunk calls that were transferred were not answered and recalled the transferring station This includes members of the operator group that put calls on hold which then recall the operator s station 10 TRUNK RECALLS TO OPERATOR GROUP These trunk calls that recalled to the operator group 11 INTERNAL PAGE USED Peg count of every time internal page was accessed 12 EXTERNAL PAGE USED Peg count for every time external page was accessed 13 ALL PAGE USED Peg count of every time the All Page feature was accessed This does not include internal or external page 55 or PAGE U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U U 9 2 HF 203 AS SS 1 RUNK ROUPS listing of all trunk groups assigned system 2 OUTGOING This is the number of outgoing trunk calls made using each trunk group Pegged every time a member of this trunk group was used to make a valid outgoing call A valid outgoing call is defined by the SMDR START TIME programmed in MMC programming 3 BUSY This is the number of times each trunk group was busy when someone attempted to ac cess it ala ala nda ala ala ale ala ala ala ale ala ala ale ale ale ala ala 4
10. Inquire Park Hold CID Review List CID Review List Investigate Abandon Call List CID on SMDR Number to Name Translation Calling Line Identification CLI for Outgoing Calls Outgoing CID Restricting Outgoing CID Sample UCD Report UCD Call Statistics UCD Agent Statistics Sample Traffic Report Traffic Report Overview Sample Alarm Report Call Forwarding All Calls Busy No Answer Busy No Answer Forward DND Follow Me External To Voice Mail Preset Destination Call Forward Busy CFB Networking Enabled Only Call Forward No Response CFNR Networking Enabled Only Call Forward Unconditional CFU Networking Enabled Only Call Hold Exclusive System Remote Call Park and Page Call Pickup Directed Groups Call Waiting Camp On Centrex PBX Use Chain Dialling Class of Service Common Bell Control Computer Telephony Integration CTI TAPI 2 1 Conference Add On 5 Party Unsupervised Data Security Database Printout DECT Service Direct In Lines Direct Dialling In DDI 4 Business Features Package Direct Inward System Access DISA Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release Door Phones Executive Barge In Override With Warning Tone Without Warning Tone Trunk Monitor or Service Observing Executive Secretary Pooling External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Hot Desking Hot Line In Group O
11. No Response CCNR also known as Callback or No Answer Callback When a station A in one system calls a station B in another system across the network link and station B does not answer station A can set a Callback to station B When station B indicates that its user is present by becoming busy e g when the user lifts the handset and then becomes idle again the system will ring station A when station A answers the system will ring station B Call Forward Busy CFB This is a different feature from the normal Call Forward Busy and is only used when the forward destination is in a different node of the network Operation of the feature is the same as the normal Forward Busy when the forwarded station is busy a calling station will be for warded to the programmed destination 4 16 Chapter 4 Business Features Package Call Forward No Response CFNR This is a different feature from the normal Call Forward No An swer and is only used when the forward destination is in a different node of the network Operation of the feature is the same the normal Forward No Answer if the forwarded station does not answer af ter a programmed time a calling station will be forwarded to the programmed destination Call Forward Unconditional CFU This is a different feature from the normal Call Forward All and is only used when the forward destination is in a different node of the network Operation of the feature is the same as the normal
12. input a security code and receive system dial tone Users can then place internal calls or if permitted calls using C O lines The caller must have a tone dial phone and know their DISA security code DISA lines can be used as both way lines or incoming only and may be active inactive according to the ring plan table The C O lines used for DISA must have disconnect supervision The requirement to put in a DISA security code can be disabled if desired Direct Trunk Selection Each station can be allowed access to or denied access from a trunk or trunk group by ac cess code when LCR is activated When restricted the station user must use a trunk key or a route key Directory Names Each station station group and C O line may be assigned a directory name maximum 11 characters addition each personal speed dial number system speed dial number and entry in the DDI translation table may be assigned a name maximum 11 characters These names are displayed during calls with these ports and in the case of station and speed dial names can be used to originate calls See the Dial by Name feature in Display Features 4 11 DISA Security Telephone fraud and long distance theft are a serious concern The iDCS100 provides a strong DISA security system If an incorrect DISA passcode is entered repeatedly as is the case with hackers the DISA system can be automatically disabled temporarily Both the al lowed number of incorrect passc
13. A useful guide to system administrators for programming the most commonly used features of the telephone system Combined Programming Manual Provides complete instructions for programming your system using MMC programs at a digital keyset Keyset User Guides Guides are available for using a variety of Samsung keysets and standard telephones with your iDCS100 Contents Chapter 1 Introduction to iDCS100 1 1 General Description 1 1 ae lore 6 _ 1 2 Tecmiology ba EE 1 5 Ken EE 1 5 Chapter 2 Hardware Descriptions 1222 22 2 2 1 gw 2 1 Expansion Cabinet 8 8 2 2 internace Cards ee 2 3 Station Equipment aa 2 6 Chapter 3 Specifications ee 3 1 _ _ _ gt 3 1 og aa 3 1 Environmental 3 2 C C 3 2 Power Sup na 3 2 System TONGS 3 3 avi iid zballe rA
14. ANSD 61 38 77 162 44 ala ale ala ala ala ala ala ala ala ala ala ala als ala ala ala ala ala ala ala ala ala ala INDIVIDUAL S IONS 4 4 4 4 4 4 4 4 2 4 4 4 48S 4 2 4S 4 4 4 4 4 4 4 48S 8 4 4 4 4 49 88 lt OUTSIDE CALL INTERNAL EXT STATION NAME ATTA ANSD NOT ANSD DIALLED ICM TRSF TRK TRK PICKUP ANSD DIALLED 201 Operator 9 202 Barbara 12 203 Ivania 4 360 11 60 2 80 20 0 12 49 66 25 1 36 3 0 18 86 29 15 341 0 0 39 72 4 43 Traffic Report Overview AE E XX XX XX X 30390 90 BEBE EEE EERE XXX XX SYSTEM STATISTICS YWOCWOWOWOCRCKCKCACACKCKCKCKCACACRCWONCA XX WW 1 BEGINNING Mar 15 2001 08 00 ENDING Mar 15 2001 17 30 2 ACTIVITY SYSTEM TOTAL 3 INCOMING TRUNK CALLS 5 0000 4 INCOMING TRUNK CALLS NOT 5 0000 5 OUTGOING TRUNK 15 0000 6 SELECTED TRUNK WAS 0000 Z INTERNAL CALLS 0000 8 INTERNAL CALLS 0000 9 TRUNK RECALLS TO 5 0000 10 TRUNK RECALLS TO OPERATOR 0000 TNERNAI CETT I 0000 12 PAGE MU SED iran dre SE 0000 S 0000 BEGINNING amp ENDING
15. Caller Number Store CID Number Outside Line Identification Inguire Park Hold Override Identification CID Review List Programmed Message Display Investigate Soft Keys Abandoned Call List Stopwatch Timer Calling Party Name UCD Supervisor Displays Display Feature Descriptions Account Code Display Account codes are conveniently displayed for easy confirmation If entered incorrectly users may press the ACCOUNT key again and reenter the account code Call Duration Timer system can automatically time outside calls and show the duration in minutes and seconds Station users may manually time calls by pressing the TIMER key Call for Group Identification When call is made to station group the display shows CALL FOR GROUP and the user s group number These calls can be answered with a different greeting than calls sent directly to the user s extension number Call Logs A display keyset user can review a list of up to 50 numbers containing the most recent incom ing calls to the keyset and external telephone numbers dialled from the keyset The numbers can be viewed stored and or dialled using the associated soft keys Call Processing Information During everyday call handling the keyset display will provide helpful information e g CALL FROM 203 In some cases the user is prompted to take action and in other cases receives directory information 4 31 Caller ID Information information is depend
16. Feature Descriptions Add On Module 4 23 Off Hook Voice Announce Standard Off Hook Voice Announce Executive One Time Do Not Disturb One Touch Dialling Keys On Hook Dialling Programmable Keys Programmed Station Messages Protection From Barge In Pullout Directory Tray Euro Keysets Pulse To Tone Switch Over Redial Auto Retry Last Number Memo Redial Save Number Remote Hold Ring Modes Ringing Preference Set Relocation Speakerphone Station Lock Tri Coloured Lights Volume Settings Wall Mountable Keysets Add on modules 5 add to the capability of a keyset by increasing the number of avail able programmable keys 14 Key AOM for iDCS Series Keysets 14 programmable keys with red LEDs can be used for feature keys DSS BLF keys or one touch speed dial keys 48 Key AOM for DCS Euro Keysets The 48 programmable keys with red LEDs can be used for feature keys DSS BLF keys or one touch speed dial keys Up to four 48 key can be added to each keyset 64 Key AOM for iDCS Series Keysets The 64 programmable keys with red LEDs can be used for feature keys DSS BLF keys or one touch speed dial keys Up to four 64 key can be added to each keyset A maximum of five can be in stalled on a system 4 24 4 Business Features Package Appointment Reminder Keysets with an alarm key can be used like an alarm clock When programmed for a specific time the keyset will sound a distinc
17. Forward All all calls to the forwarded station will be forwarded to the pro grammed destination Forward External This feature operates in the same manner as a non networked system with the ex ception that because calls across a network link are trunk calls network calls do not follow the ICM EXT FWD option in MMC 210 It is therefore suggested that this option be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls Call Intrusion Barge In This feature operates in the same manner as in a non networked switch Call Offer Call Waiting Camp On This feature operates in the same manner as in a non networked switch When a called station is busy the caller can press a Camp On key and appear as a ringing call on the second call key The AUTO CAMPON feature will not work on calls across a network link if set ON in MMC 110 Call Transfer Calls answered in one network node can be transferred to a station or station group in another network node Transfer Retrieve Calls on Transfer Hold during a screened transfer can be retrieved by pressing the Call key for that call Transfer Recall Calls transferred across a network link will recall to the transferring station after the originating system s transfer recall timer expires After recalling if not answered prior to the system s attendant recall timer expiring the call will recall to the system s designated operator group Attendant reca
18. KEY SERVICE UNIT 1 3 iDCS100 CONFIGURATION MATRIX TABLE ANALOGUE TRUNKS 1 4 iDCS100 CONFIGURATION MATRIX TABLE DIGITAL TRUNKS Wa 1 4 KSU WITH EXPANSION TYPE A 2 2 KSU WITH EXPANSION TYPE CABINET iii 2 3 AB RE 2 6 WZ 6 T G HH 2 6 foli 2 7 CE PASIEN NAN E 2 7 ANAE As 2 7 4o BUT TO AA 2 8 DOOR PHONE INTERFACE 9 2 9 DOOR PHONE ae en Un aa 2 9 20 BUTTON DCS KEYSET 2800 en ok nenen 2 9 18 BUTTON JDC SIR VSI 1G 2 10 o BUTTON DCS KEYSET ea 2 10 od BUTTON DCS AON Aa 2 10 BUTTON DCS STR 2 11 iDCS SERIES KEYSET 5 2 11 Chapter 1 Introduction to iDCS100 This chapter contains the following sections General Description Size and Configuration Technology Programming General Description The Samsung iDCS100 Digital Communications System is a digital telephone system de signed for small to medium sized businesses can operate with the functionality of a key system PABX o
19. Middleton Manchester M24 105 TELECOMS
20. add on module These keys will be off when the station is idle light red when that station is in use and flash distinctively when that station is in DND mode Call Forwarding Station users can forward internal and outside calls to other destinations using the following options refer to Call Forwarding in System Features for full descriptions immediately Forward All when busy Forward Busy if not answered in a programmable time Forward No Answer Q if either busy or not answered in a programmable time Forward Busy No Answer when in Do Not Disturb mode Forward There are similar options for networked systems These call forward destinations can all be different Once a destination has been programmed it can be turned on and off with a pro grammable key Forward All takes priority over Busy and No Answer conditions 4 25 An additional option called Follow is available This option allows a station user to set a Forward All condition from their normal station to a remote station while at the remote station To display the Follow Me condition the TRANSFER or TRSF key lights steady red at the station that is forwarded The TRANSFER or TRSF key also lights if Forward All is set and no key is programmed for Forward All Keyset users can be given an external call forward key to forward their calls to an external phone number Each outside line may be programmed to either follow or ignore station ca
21. install a daughterboard that provides a Digital Line Interface DLI port for connec tion of a digital station device such as a keyset or 64 button add on module iDCS KDB Single Line Interface FKDBS If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation you may install a daughterboard that provides a Single Line Interface SLI port for connec tion of a standard telephone device such as a cordless phone iDCS KDB Full Duplex FKDBF The standard speakerphone mode of operation for iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding an FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation In addition the FKDBF may have up to three external microphones attached to it for conference room type applications These microphones require an EXTMIC key programmed on the keyset to activate or deactivate them Figure 2 16 iDCS Series Keyset Daughterboards 3 1 Chapter 3 iDCS100 Specifications This chapter provides the technical data for the iDCS100 hybrid key telephone system as fol lows Electrical Specifications Dimensions and Weights Environmental Limits Cable Requirements Power Supply System Tones Keyset LED Indications Electrical Specifications INPUT 220 20 48 63 Hz Selectable Input age for some countries POWER CONSUMPT
22. is answered Conference Information When a conference is set up each extension and outside line number is displayed at the controlling station when it is added When a station is added its display shows Conf with xxx alerting the user that other parties are on the line Date and Time Display In the idle condition the current date and time are displayed Display keysets can have a 12 or 24 hour clock in either the WESTERN or ORIENTAL display format with day month infor mation shown in upper case or lower case letters Dial By Name Each station and speed dial number can have an associated directory name Any station or speed dial number can be selected by scrolling alphabetically through a directory list There are three directories 1 System speed dial list 2 Personal speed dial list 3 Station directory list This online phone book allows display keyset users to look up and dial any speed dial number or station quickly Dialled Number When an outside call is made digits are displayed as the user dials them If the display indi cates that an incorrect number was dialled the user can quickly hang up before billing begins Enhanced Station Programming Personal programming options are easier to select and confirm with the help of the display Identification of Recalls Hold recalls and transfer recalls can be distinguished from other ringing calls Hold recalls in dicate the recalling line or station number an
23. mail by pressing the VMSG key 4 17 Premises Extensions single line and ring extension from 250 card only may connected to telephone company provided OPX circuits to remote locations 8SLI cards and KDB SLIs do not sup port off premises extensions Operator Group The operator group can contain up to 32 stations to answer incoming calls Calls to this group can be set for distributed sequential or unconditional ringing Operators can use the In Out of Group feature to meet flexible operator requirements Operator groups are select able per ring plan Overflow Unanswered calls to the operator group or station groups can overflow to other preset desti nations after a programmed period of time Each group has its own timer The overflow desti nation can be a station or station group Override Code This feature allows users to make emergency outside calls from a station that has a forced code such as an Account Code or Authorisation Code enabled but without requiring them to enter a forced code The basis of this feature is an override code table containing five entries of up to 11 digits each The system will examine digits that are dialled from a station to see if they match any entry in the Emergency Number table If the digits match the table the sys tem will process the call without requiring a forced code Paging System software allows the use of four internal and four external paging zon
24. on to any station will recall to the originating station if not answered within a programmable time recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group Hold transfer camp on and attendant recalls have individual programmable timers Calls recalling to keys with tri coloured LEDs will flash amber Remote Programming Remote programming allows you to access the system database from a remote location to make changes to the customer database You need either an external modem or the optional internal MODEM card and a PC running the PCMMC program Ring Modes The system can be programmed to allow calls to ring defined destinations based on ring plan settings Time Based Routing Plans Each C O line or DDI number can be programmed to ring at any station or station group Each line can be assigned a ring destination based on six different ring plans according to time of day and day of the week Automatic Manual Ring destinations will automatically change according to time of day and day of week At any time the system can be manually forced into a specific ring plan It will remain in this plan until manually taken out Holiday Schedule The system has a table of 60 dates that are used to define holidays On a date designated as a holi day the system will remain in a ring plan for that calendar day This feature will override the ring plan timetable Temporary Ove
25. patterns sequential distributed and unconditional is available for each group Each unconditional group may contain a maximum of 32 stations and each sequential and distributed group may contain a maximum of 48 stations A station may be assigned to more than one group Each station group has its own recall timer for calls transferred to that group Station Message Detail Recording SMDR The system provides records of calls made received and transferred Connecting a cus tomer provided printer or call accounting system will allow collection of these records Each call record provides the following details station number outside line number start date start time duration of call digits dialled maximum 18 an account code if entered the DDI number and name The system may print a header followed by 50 call records per page or send continuous records with no header for use with a call accounting machine See the Sample SMDR Printout at the end of this chapter The SMDR format contains many options that allow it to be customised for a company s indi vidual needs Print options include incoming calls outgoing calls in and out of group status change in DND status and authorisation codes SVMi 4 and SVMi 8 Integrated Voice Mail The iDCS100 can be connected to Samsung s proprietary SVMi 4 or SVMi 8 integrated Voice Mail and Auto Attendant system SVMi 4 provides two or four ports and SVMi 8 four or eight ports of voice process
26. ringer volumes Desk or wall mounted 32 character display 2 x 16 with three associated soft keys and a scroll key 8 programmable keys with tri coloured LEDs Two fixed function keys Keyset Status Indicator Built in speakerphone Eight selectable ring tones Figure 2 13 8 Button iDCS Keyset 8D Volume Up Down keys for digital control 80 of speaker handset ringer volumes Desk or wall mounted 8 Button iDCS Keyset 85 This is similar to the 8D above but does not have a display or keyset status indicator 64 Button iDCS AOM 2 14 64 programmable keys with red LEDs Up to four can be assigned to a keyset to pro vide additional programmable keys Maximum of 12 per system Figure 2 14 64 Button iDCS AOM connected to keyset 2 11 14 Button IDCS STRIP Figure 2 15 14 programmable keys with red LEDs e One only can be assigned to a keyset to provide additional programmable keys Figure 2 15 14 Button iDCS AOM Strip connected to keyset iDCS Series Keyset Daughterboards 28D and 18D Keysets Only Figure 216 iDCS 28D and 18D button keysets can have one of three different types of daughterboards installed on them to enhance operation or to provide an additional local port depending on the type of daughterboard iDCS KDB Digital Line Interface FKDBD If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation you may
27. station Users may dial the access code or press the HOLD key Calls on system hold may be retrieved at any station Call Hold Remote Outside calls can be placed on hold at a remote station This allows calls to be answered at one station and placed on hold at another station The user can then move to that station or the party that the call was intended for can have that call placed at their station The call or trunk key will flash at the remote hold station 4 Call Park and Each C O line has its own park zone This simple method eliminates confusion and ensures that a park zone is always available Pressing the PAGE key parks the call automatically There are no extra keys to press and there is no lost time looking for a free zone Call Pickup Directed With directed call pickup users can answer calls ringing at any station by dialling a code plus that station s extension number or by pressing the feature key and then dialling the exten sion Groups The group pickup feature allows users to answer any call ringing within any pickup group There are 20 pickup groups available A station cannot be in more than one pickup group To use this feature station users either dial the access code or press the assigned feature key followed by the pickup group number Call Waiting Camp on Busy stations are notified that call is waiting camped on when they receive a tone The tone is repeated at a programmable int
28. system wide timer Single line telephones will receive a tone burst through the handset re ceiver instead of a ring Off Hook Voice Announce Standard Keysets may receive a voice announcement while on another call The calling station must have an OHVA key When transferring a call to a busy keyset or while listening to busy sig nal the station user can press the OHVA key to make an OHVA call to the busy keyset If the called keyset is in the DND mode it cannot receive OHVA calls 4 27 Do Not Disturb The Do Not Disturb One Time feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call Upon com pletion of the call DND is cancelled and the station is returned to normal service This fea ture reguires a programmed key One Touch Dialling Keys Freguently used speed dial numbers can be assigned to one touch dialling keys for fast ac curate dialling On Hook Dialling Any keyset user can originate calls without lifting the handset When the called party answers the user may speak into the microphone or lift the handset for more privacy Programmable Keys Keysets have a number of programmable keys The number depends on the type of keyset e g 24B 12B 24D 18D etc To personalise a keyset each key can be programmed for one of many different uses Examples of key assignments include individual outside lines in divid
29. the station made a valid outside call An outside call is de fined by the SMDR START TIME in MMC programming ICM TRSF This is the number of times a trunk call was successfully transferred to another station includes both screened and unscreened transfers TRK TRK This is the number of times a trunk call was transferred to another trunk tie line This is called a trunk to trunk transfer This field is pegged every time the station completes a trunk to trunk transfer 10 PICKUP This is a count of the outside calls that were picked up by the specific station Picked up calls are calls that were not ringing at your station but were answered by you This peg count is separate from the number of answered calls in 5 above 4 48 4 Business Features Package 11 INTERNAL Statistics for internal calls An internal call made from a station or a station device within the system to another station 12 ANSD This is the number of times internal call was answered by this specific station Screened transfers count as an answered internal call 13 DIALLED The number of times the specific station dialled another station or station group Screened transfers count as a dialled internal call 4 49 Sample Report ALARM REPORT FOR 1DCS100 SAMPLE MAR 24 1999 19 45 03 14 1999 16 45 00 MJC03 CID DSP Fault MAP OPT 1 03 14 1999 16 45 00 MJC03 CID DSP Fault MAP OPT 2 03 14 1999 16 45 00 MNFO3 IP
30. 4 48 48 8S 4 2 4 8S 4 4 8 GS 8 8 8 4 INDIVIDUAL STAT IONS 4 4 4 4 4 4 48S 4 2 4 4 4 4 48 8 2 8 2 4 8 4 8 8 8 4 EXT STATION NAME ANSD NOT ANSD DIALLED ICM TRSF TRK TRK PICKUP ANSD DIALLED 201 0000 0000 0000 0000 0000 0000 0000 0000 0000 202 0000 0000 0000 0000 0000 0000 0000 0000 0000 203 0000 0000 0000 0000 0000 0000 0000 0000 0000 204 0000 0000 0000 0000 0000 0000 0000 0000 0000 AAAA NANA AAAA NNNA NAANA NAANA AAAA OUTSIDE CALL These statistics are for outside calls that reached individual stations or devices regardless of how they arrived there EXT Listing of all extension numbers in the system This also includes AA and VM ports STATION The for each particular station as set MMC programming ATTA Average Time To Answer for stations is the time in seconds that ringing signal is applied to a station for trunk calls and recalls The is the sum of all answered times divided by the answered call count Uses the same calculation method as for individual trunk ATTA ANSD This is a count of how many times an outside call was answered by the specific station Outside calls recalling a station are not counted again when they are answered NOT ANSD This is a count of how many times a trunk call was directed to the station but was not an swered by the station DIALLED Peg count of how many times
31. C Error 1 501 03 14 1999 16 45 00 MNF03 IPC Error 1 504 03 14 1999 16 45 00 MJC03 CID DSP Fault 1 03 14 1999 16 45 00 MNFO3 IPC Error 1 501 03 14 1999 16 45 00 MNFO3 IPC Error 1 504 03 14 1999 16 45 00 MJC03 CID DSP Fault MAP OPT 1 03 14 1999 16 45 00 MNFO3 IPC Error 1 501 03 14 1999 16 45 00 IPC Error 1 504 03 14 1999 16 46 00 MNFO1 Card Out C1 S10 03 14 1999 16 46 00 MNF02 Card C1 S10 03 14 1999 16 47 00 2001 SYNC Failure 2 52 03 14 1999 16 47 00 MJD02 SYNC Recvry 2 52 03 16 1999 16 47 00 MNF04 Trunk Fault C1 S08 P03 03 16 1999 16 48 00 MNF05 Trunk Recvry 1 508 01 03 16 1999 16 48 00 MNF05 Trunk Recvry 1 508 02 03 16 1999 16 48 00 MNF05 Trunk C1 S08 P03 03 18 1999 16 51 00 MNFO1 Card Out 1 502 03 18 1999 16 51 00 MNF02 Card 1 502 03 18 1999 17 04 00 M3C04 Ring Gen Fault CABINET 1 03 19 1999 17 22 00 M3C05 Ring Gen Recvry CABINET 1 03 19 1999 17 23 00 MNFO1 Card Out C1 S06 03 20 1999 17 24 00 MJC01 DTMF Fault CCP OPT 1 03 20 1999 17 24 00 MJC01 Fault CCP OPT 2 03 20 1999 17 24 00 IMJCO1 Fault CCP OPT 3 03 20 1999 17 24 00 IMJCO1 Fault CCP OPT 4 03 20 1999 17 24 00 MNF03 IPC Error C1 S01 03 20 1999 17 24 00 MNF03 IPC Error 1 504 03 24 1999 17 24 00 MJD19 PRI Restart C2 S6 03 24 1999 17 25 00 MNF16 SU Alarm CABINET 2 Samsung Telecoms U K Limited Brookside Business Park Greengate
32. DNDO and the appro priate class of service to override the DND setting at a called keyset This will allow a user to go into DND while waiting for an important call and have that call transferred to them via a screened transfer from a station the user s secretary for example with a DNDO key Door Lock Release Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for control of a customer provided electronic door lock Exclusive Hold Pressing the HOLD key twice will hold an external call exclusively at a station so no other station can pick up that call Internal calls are automatically placed on exclusive hold Group Listening This feature allows users to turn on the speaker while using the handset It allows a group of people to listen to the distant party over the speaker without the microphone turned on 4 26 4 Business Features Package Headset Operation Every keyset can be programmed to allow the use of a headset In the headset mode the hook switch is disabled and the ANS RLS key is used to answer and release calls Keyset users may turn headset use ON OFF by keyset programming or more easily by pressing a programmed headset ON OFF key The headset key lights steady red when the keyset is in headset mode The ANS RLS key lights if headset mode is activated by keyset programming only Hearing Aid Compatible All keysets are hearing aid compatible Line Gueuin
33. I cards a networking solution using TE PRI program database upload download and Hotel features Ring Generator Unit RGU1 RGU2 Two kinds of sinusoidal waveform Ring Generator Units are available RGU1 provides 3W ring signals RGU2 provides 20W ring signals RGU2 is required when a large number of sin gle line telephones are connected to the system Expansion Cabinet One metal Expansion cabinet can be attached to the KSU There are two types available Expansion A type Figure 2 1 comprises three Universal expansion slots and one DCS card slot for a PRI or SVMi 8 card Expansion type Figure 2 2 consists of two universal expansion slots and two DCS card slots The Expansion cabinet connects to the KSU via a 64 pin ribbon cable two 2 wire power connections and an F GND connection It contains a 50 Champ connector for external connections Be aware that a DCS card has its own connector and the plastic case should be removed be fore installing the card in the Expansion cabinet Figure 2 1 KSU With Expansion Type A Cabinet 2 3 Figure 2 2 KSU With Expansion B Cabinet Interface Cards These cards provide the interface connections for telephone lines and stations to the KSU and Expansion cabinet They fit into the card slots to configure the system as required Refer to the Samsung iDCS100 Installation Guide for information on how to rec
34. ION DC OUTPUT 5 VOLTS 4 0 AMPS MAX 5 VOLTS 0 5 AMPS MAX on motherboard 55 VOLTS 1 7 AMPS MAX 54 VOLTS 0 4 AMPS MAX battery HEIGHT WIDTH DEPTH WEIGHT mm DOOR PHONE 17 99 02 Dimensions of keysets and AOMs depend on type s used Refer to Chapter 2 for an over view of station equipment available 3 2 Chapter 3 1DCS100Specifications Environmental Limits OPERATING TEMPERATURE 32 104 F 0 40 C STORAGE TEMPERATURE 13 158 F 10 5 70 C HUMIDITY 1090 9090 non condensing Cable Requirements EQUIPMENT CABLE AWG mm METRES DIGITAL KEYSET 1PR TWISTED 424 05 400 _ ae mead ON C CU NIE COE m This is the maximum distance a door phone can be from the DPIM DPIM be up to 274 cable metres from the KSU Power Supply RESERVE POWER DURATION ESTIMATES IN MINUTES pr gt _ a T mM pee _ MEM uoi phos These are approximate values in minutes based on an idle system The greater the C O line activity on the system the lower these readings will become In addition specific UPS devices due to their in ternal construction can have greater or lesser values System Tones CADENCE Milliseconds DIAL TONE steady tone that indi
35. Key Operation While a user is on an outside line pressing the FLASH key will flash the central office or PBX This is used for custom calling features on C O lines or in conjunction with CENTREX PBX operation System programming allows individual flash times for C O and PBX lines When C O or PBX flash is not required setting the timers for two seconds releases the existing call and returns dial tone to make a new call Flexible Numbering System programming allows stations to have 2 3 or 4 digit extension numbers beginning with the digit 2 or 3 By default extension numbers begin with 201 Station group numbers can be three or four digits beginning with the digit 5 Other numbering plans can be used Using digits other than 2 3 or 5 will require the installer to change other feature access codes in the system default numbering plan Take this into account when referring to Sam sung Keyset User Guides as these all assume that the default numbering plan is being used Hot Desking Hot Desking gives users mobility by allowing them to locate to any selected station and sim ply by dialling a code at the station transfer all the features they normally require a specified extension number pickup groups paging groups call barring voice mailbox and so on to the station This feature is also referred to as Set Relocation see Station Features 4 13 Hot Line Stations can be programmed to automatically call a pre defi
36. SAMSUNG 0 5100 Digital Communication System General Descnption TELECOMS eL Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manu facturing may warrant Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing programming or operating their Samsung Systems as described in this manual Copyright 2003 Samsung Telecoms U K Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retrieval system without express written permission of the publisher of this material Part MC 17831 Version 1 1 Intended Use This telephone system is intended to provide the user with voice communication between the system extensions and connection to the public switched telephone network by digital or analogue links The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features In this case it is capable of passing information to the computer network via a specified link The system is powered by mains voltage and can optionally be powered by batteries Det
37. This identifies when the statistics were collected It includes dates and times ACTIVITY SYSTEM TOTAL Overall summary of traffic in the system for activities 3 to 13 INCOMING TRUNK CALLS ANSWERED These are any incoming trunk calls to the system These calls are pegged when answered by any device and or station in the system whether it is a new call or a recall INCOMING TRUNK CALLS NOT ANSWERED These are any incoming trunk calls that were not answered by any station or device in the system These are the same calls that would be flagged as abandoned in SMDR OUTGOING TRUNK CALLS These are all outgoing trunk calls that were originated by any station or through the DISA feature Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC programming A SELECTED TRUNK WAS BUSY Pegged every time a trunk or trunk group was busy regardless of the manner in which it was selected e g DTS key LCR 9 7xx Trunk Group Select Speed Dial External Call Forward DISA INTERNAL CALLS COMPLETED These are all internal calls that were completed to any station station group or device INTERNAL CALLS NOT COMPLETED These are all internal calls that were not answered and resulted in the calling party hang ing up A call to a station group that overflows to another station is considered not an swered whether the overflow destination did or did not answer 4 44 4 Business Features Package
38. UCD Supervisor Displays When UCD is used multiple supervisors can view information about UCD group calls or agents Call Screen This allows the supervisor to view how many calls are in queue the longest wait time how many calls have been received today what the average time in queue is and how many calls were abandoned Agent Screen This allows the supervisor to monitor how many agents are logged in check each agent s status IN GROUP OUT OF GROUP or and view each agents total number of calls average call length or average ring time y 4 NOTE Accessing this screen will also allow a supervisor to change the status of each 4 agent IN GROUP OUT OF GROUP or 4 34 Chapter4 Business Features Package oample Keyset Displays Display keysets have a large easy to read 32 character liquid crystal display Helpful call processing information is provided so everyday call handling is quick and easy Here are some examples of the displays you may see 209 Ti m Kelly FRI 23 Sep 02 54 Idle display shows extension name day date and time Call for 501 202 Mr Smith This station e g in the sales departm ent is receiving a group call from Mr Smith 203 Busy MSG CAMP gt This station is calling station 203 which is currently busy Conf with 203 John This station is on a conference call with John extension 203 Assume other parties will hea
39. ails of all connections and power arrangements are provided in the instructions for use It should not be used in any other way Preface About This Guide The iDCS100 Digital Communication System is designed for small to medium sized businesses This Guide provides a comprehensive overview of the system including configuration hardware descriptions and available features The Guide consists of the following chapters Chapter 1 Introduction to the iDCS100 Information on capacities possible configurations the technology employed and default programming Chapter 2 Hardware Descriptions Describes the components of the Basic Key Service Unit and Expansion cabinets including interface cards such as TRK BRI DLI and the station equipment available Chapter 3 Specifications Electrical physical and environmental specifications including system tones and keyset LED indications Chapter 4 Business Features Package All the system station and display features available on the iDCS100 to enhance your business procedures including example reports and printouts supporting Documents This Guide is supported by the following iDCS100 system guides and manuals which are available from Samsung Installation Guide Provides full instructions for installing the iDCS100 system including interface cards station equipment telephones and optional devices such as printers and paging equipment System Administration Guide
40. alking to a secure station 4 28 4 Business Features Package Pullout Directory Tray A pullout directory tray is conveniently located beneath DCS Euro keysets It is used to record station directory names and speed dial numbers Pulse to Tone Switchover When dialling a number on a dial pulse network a station user can dial and the system will begin to send DTMF tones Redial There are various external number redial options available to station users Each type can redial up to a maximum of 18 digits e AUTO RETRY When an outside number is dialled and a busy signal is received the auto retry feature can be used to reserve the outside line and automatically redial the number for a program mable number of attempts available to keyset users only LAST NUMBER REDIAL LNR The most recently dialled number on a C O line is saved and may be redialled by pressing the Redial key or dialling the LNR access code MANUAL RETRY with LNR When you make an outside call and receive a busy signal you can press the LNR key to redial the same number again This operation can be manually repeated for a limited number of attempts as defined by system programming available to keyset users only SAVED NUMBER REDIAL Any number dialled on a line may be saved for redial at a later time Remote Hold A user can place an outside call on system hold on an available CALL or Line key at another remote stati
41. all in progress If CID information is available for an incoming call you can see to whom this station user is speaking On outgoing calls you can see who was called After investigating you may barge in on the conversa tion disconnect the call or hang up Abandoned Call List There is a system wide abandoned call list that stores CID information for calls that rang but were not answered The list is accessed using the administrator s passcode When reviewing this list you are provided options to CLEAR the entry or DIAL the number You can use the NND key to toggle between the CID name number and the date and time the call came in The abandoned call list will store up to 50 unanswered calls CID SMDR The Station Message Detail Recording SMDR report can be set to include CID name CID num ber for incoming calls This format expands the printout to 113 characters Use a wide carriage printer or an 80 column printer set for condensed print Number to Name Translation The system provides a translation table for 350 entries When the CID number is received the table is searched When a match is found the system will display the corresponding name 2 Calling Line Identification CLI for Outgoing Calls Outgoing CID A station user can choose to have an identifying number sent to called parties when a call is made This number can be any valid number the user selects in programming options the DDI number for example O
42. aller waits to be answered Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in Each station s status can be reviewed for the number of calls an swered and the average call length for the current day Group Supervisors Multiple supervisors can be assigned to each group or one station can be given supervisor status for multiple groups The group supervisor using a display keyset can add and delete agents in real time to from the group to handle the workload Printed Reports Agent supervisors may run printed reports to a customer provided printer showing the data available on the supervisor displays Universal Answer Night Bell otation users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device The UA device can be a station group of stations common bell or ring over page 4 22 4 Business Features Package Voice Mail In band Integration The system uses DTMF tones in band signalling to communicate with any compatible voice mail system Stations can call forward to a voice mail system When answered the system will send DTMF tones routing caller directly to the called station user s mailbox users can press a key to retrieve messages from the voice mail system A Voice Mail Trans fer VT key permits keyset users to easily tran
43. alogue Trunks Trunk Lines Station Lines Figure 1 3 Configuration Matrix Table With Digital Trunks Technology Memory The system operates using stored program control This program is stored in EPROM chips or flash memory All specific customer data is stored in Random Access Memory RAM which is protected against the loss of AC power to the system by an onboard battery back up system Microprocessors iDCS100 uses distributed processing The primary processor is 16 bit Motorola MC68000 operating at a clock speed of 16 MHz Secondary processing is carried out in some special cards such as BRI and also in keysets Digital keysets use a Hitachi H8 proc essor for data communication Switching The system provides 256 switchable digital channels Each of the 256 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM for mat In addition to these channels the system uses Digital Signal Processors DSPs Each DSP may be configured by the switching control program as a DTMF sender a DTMF receiver or as a C O tone detector on a per call basis Four DSP channels are provided by default Four additional DSPs are added when a MISC card is installed This means that the system con tains a total of eight DSP channels when fully expanded The DSP channels are fully shared throughout the system as a common resource Programming iDCS100 is a self configuring system This
44. bits Busy No Answer This feature allows the station user to use both types of forwarding simultaneously provided both des tinations have already been entered in the usual manner Forward DND This feature works with the Do Not Disturb feature This allows calls directed to a station in Do Not Disturb or One Time Do Not Disturb mode to forward immediately to another destination Follow Me This feature allows the user to forward all calls from another station to the user s station or change the forward destination to the user s current location External This feature forwards incoming C O calls to an external number via a C O trunk if allowed by class of service Internal calls may also be programmed to forward to an external number via a C O trunk These calls will forward only after the programmable external call forward delay timer expires To Voice Mail Each station may be programmed to allow or deny the ability to forward internal calls to voice mail When denied valuable message time in the voice mail system can be saved Preset Destination If desired this feature provides for a permanent preset Forward No Answer destination for each ex tension It can only be programmed by the system installer or system administrator If a station does not have Forward No Answer set the call will ring this preset destination if one is programmed Call Forward Busy CFB Networking Enabled Only This is a different feature from
45. calls today average time in queue is 03 51 The average time on hold waiting to be answered is three minutes and 51 seconds 06 available 04 logged in There are six members in the group Four of the members are currently logged in 201 answered 065 calls today The agent at station 201 has answered 65 calls today 201 average call time 04 43 The average call length for station 201 is four minutes and 43 seconds 202 Sondra STATUS OUT Station 202 is currently out of the group The display can also show IN GROUP and DND 4 37 VI JoJsueJ 10 Jequunu euJa xo peuopueqy V Jo 1 4 ue jeo Ino VSIG JejsueJ 1 ul VSIC IC L IIeo VSIQ 30 puloplno O 2 subi Z 5240 soeg sul N S4H subi 1500 2 9941 10 subi v z 11 1 IBI v z NGSI 91 10 ON OO SJo oeJeu JequinN zL 1 subi 81 1 Jo subid v OWEN 4110 aur 19III 1 V 089 CI0I ON 8V0LI98 9 opew
46. cates you can begin dialing CONTINUOUS RINGBAGK TONE __ station you dialled is ringing 400 200 400 2000 BOIRINGBACKTON 22 22 22 Ringback tone heard by external party when dialing DDI 1000 3000 1000 3000 number BUSY TONE The station you dialled is busy 350 350 350 350 DND NO MORE CALLS Fast busy tone tells you the station you dialled is in the Do Not Disturb mode or cannot receive any more calls Rings 250 250 250 250 for 10 secs TRANSFER CONF Your is being held and you can dial another party 100 100 100 100 _ _ Very short beeps followed after 2 seconds by dial tone indicate you have correctly set cancelled system feature 50 50 50 50 set a barge in with tone A distinctive two level beeping tone followed after 2 seconds dial tone indicates have done something 100 100 100 100 incorrectly Try again MESSAGE WAITING T A message waiting indication has been left at the SLT station CONTINUOUS HOLD CAMP ON Call on hold or camped on 500 3500 500 3500 Ring over page 1000 3000 1000 3000 line
47. ce 4 10 4 Business Features Package Data Security Single line telephones used with modems and machines can be programmed so that they will not receive any system generated tones that would disrupt data transmissions In addi tion these devices receive C O ringing pattern instead of internal ring pattern Devices con nected to an SLI card receive a disconnect signal upon termination Database Printout A copy of the customer database can be obtained using PCMMC the PC program for con figuring the telephone system This information can be directed to a printer or the PC screen and may be done either on site or remotely A complete database or specific data blocks may be printed DECT Service The system provides DECT cordless communications in a single office or throughout a large commercial or industrial To implement this service you need 3BSI card DECT Base Station s and DECT handsets Users of this service meet improved overall efficiency since they can be reached or make calls while away from their desks Direct in Lines Outside lines be programmed to bypass the operator s and ring directly at any station or group of stations Direct Dialling In DDI Direct Dialling In DDI refers to digit steered inbound call handling This service is provided over ISDN PRI and BRI circuits Direct Inward System Access DISA Users can call in on specific DISA lines at any time
48. circuits in any combination of the following e oop start lines DID Direct Inward Dialing E amp Mtie lines or two way DID calling QSIG If configured as PRI refer to the description for the PRI card below Contains one Primary Rate access port i e thirty ISDN channels Protocol is compatible with Euro ISDN PRI See also PLL above ITM3 IP Telephony Module Supports eight Voice over IP VoIP channels These channels are H 323 compliant and are used in conjunction with either the 5 723 or 3 729 voice compression protocols The ITM3 card may be installed in any Universal card slot 2 Station Cards 251 8SLI 8DLI The 2SLI card is installed in the dedicated SLI slot on the KSU motherboard The card pro vides two single line telephone interfaces equipped with Long Line protection and the ability to provide a loop disconnect signal The 8SLI card provides eight SLI ports for industry standard single line telephones and the ability to provide a loop disconnect signal This card does not provide Long Line protection Provides eight DLI ports for digital stations 2 5 6MWSLI 100V pulse for message waiting LED working Provides six SLI ports for industry standard single line telephones and the ability to provide a loop disconnect signal and a message waiting signal This card does not provide Long Line protection Keyset Daughterboards A variety of keyset daughterboards KDB are available If install
49. d the associated name Transfer recalls indicate the recalling line or station and where it is coming from Identification of Transfers The display will identify who transferred a call to the user Message Waiting Caller Number If one or more message waiting indications have been left at a station pressing the MES SAGE key displays the station number s of the person s who have messages for the user Display keyset users can scroll up and down to view message indications 4 33 Outside Line Identification Each line can be identified with a name up to 11 characters Incoming calls display this name before the call is answered This feature is helpful when individual lines must be answered with different greetings Override Identification If another station barges in on a user s conversation the display will alert the user with a Barge from xxx display if the system is set for barge in with tone Programmed Message Display Preprogrammed station messages set by other stations are displayed at the calling station s keyset Soft Keys Below the display there are three soft keys and a SCROLL key These keys allow the user to access features allowed by the station class of service without requiring the keyset to have designated feature keys Stopwatch Timer Display keyset users can use this feature to time meetings calls and other functions Users simply press once to start the timer and press again to stop the timer
50. d to the listener External source Up to two external sources such as a digital announcer or radio one connected to the base board and one to a MISC card played to the listener Digital Announcement on AA card If the system is equipped with an AA card the last port of this card can be flagged as an MOH source and used to repeatedly play a message re corded on the AA card to the listener Voicemail Sound File II the system has an optional Cadence SVMi 8 SVMi 4 card installed up to 100 custom recorded sound files from the Voice Mail card can be used for MOH sources For information on creating the sound files see your Samsung Voice Mail system documentation Each VMMOH source requires a dedicated VM port channel Networking The networking feature allows up to four iDCS100 systems to be connected together with some important feature transparency The physical connection between the systems is via a proprietary ISDN connection a TEPRI card must be used and is based on the QSIG specifi cation The following features are supported between networked systems Call Completion Busy Station CCBS also known as Callback or Busy Station Callback When a station A in one system calls a station B in another system across the network link and station B is busy station A can set a Callback to station B When station B becomes idle the system will ring sta tion A when station A answers the system will ring station B Call Completion
51. e calls to sta tions in the other system If programming allows you can access lines in the other system to make outside calls Tieline calls can be put on hold transferred and conferenced in the same way as other outside calls Users accessing the tieline from the other system can get a line in our system and make outgoing calls These calls can be controlled by assigning a dialling class to the tieline Account Code Entry Station users may enter an account code maximum 12 digits before hanging up from a call This account code will appear in the SMDR printout for that call record Keyset users may enter this code using an account code key without interrupting a conversation Single line telephone SLT users must temporarily interrupt the call by hook flashing and dialling the feature access code Manually entered account codes can be up to 12 digits long In some cases users can be forced to enter an account code and this account code may or may not be verified as described below 4 3 Forced Verified When set for this option the user must enter an account code for all outgoing calls The account code entered will be verified from a system list of 500 entries Forced Verified codes can contain the digits 0 9 Forced Not Verified When set for this option the user must enter an account code for all outgoing calls but the account code is not verified against the system list Non verified account codes can contain the digits 0 9
52. e dialled authorisation code is verified from the system list of 250 authorisation codes Voluntary Any station user can always enter an authorisation code before they begin dialling The dialled au thorisation code is verified from a system list of 250 codes 4 4 Chapter 4 Business Features Package Auto Attendant The integrated digital Automated Attendant feature AA provides sik ports per AA card and four ports on a MISC 2 card for simultaneous answering and call processing Each card has 16 professionally recorded announcements to inform callers of the progress of their calls Examples are sorry There is no answer That station is busy and Invalid Number Please try again A maximum of 127 seconds of super capacitor backed random access memory RAM provide up to 48 customer recordings for announcements or greetings This RAM will hold data for up to 100 hours without power supplied Twelve individual AA Plans each with its own dialling options allow you to build call routing branches as needed Callers are routed through the branches by dialling extension numbers or single digits AA is com patible with the SVMi 4 SVMi 8 and Cadence Voice Mail systems NOTE Announcements recorded one card cannot be played to callers on another yr AA card Automatic Hold While a keyset user is engaged on an outside C O call pressing another trunk key route key or Call key automatically places the cal
53. ecutive Barge in Override The feature allows specially programmed stations with a Barge In key to override the automatic privacy of another station or outside trunk Programming allows barge in with or without a warning tone Stations may also be programmed as secure so that they cannot be barged in on With Warning Tone When the barge in with tone option is set the barging in keyset has its microphone on and the barged in on station receives an override display A double burst of warning tone sounds and repeats every 10 seconds This feature does not work from single line telephones Without Warning Tone When the barge in without tone option is set the barging in keyset has its microphone muted and the barged in on station does not receive an override display This feature does not work from single line telephones WARNING Barge in without tone may violate laws concerning the right to privacy Samsung Telecoms UK is in no way responsible for the possible misuse of this feature 4 12 4 Business Features Package Trunk Monitor or Service Observing This feature allows the user who barged in to retain trunk call after the on station has hung up Executive Secretary Pooling Each keyset may be defined as an executive 55 or a secretary SECR keyset in sys tem programming Each executive can have up to four secretaries and each secretary can have up to four execu
54. ed in a digital keyset con nected to the Basic KSU a KDB provides a second DLI or SLI port See Station Equipment below for full details 3 Other Cards MISC MISC 1 or MISC 2 One dedicated slot in the Basic KSU is for a MISC card The MISC 1 card contains one addi tional External Music interface for Music On Hold or Background Music one additional Ex ternal Page interface one circuit for Alarm Sensor Detection 4 channel DTMF receiver three general purpose dry contact relays two RS 232C serial interfaces with connectors for PCMMC and SMDR and a MODEM card interface The MISC 2 card contains all these fea tures and also provides a built in 4 AA function It is strongly recommended that a MISC card be used in situations requiring heavy single line telephone use MODEM This card is a built in modem and is installed on a MISC card SVMi 4 SVMi 4 is a self contained Voice Mail and Auto Attendant system on a single card It is designed to meet the demands of the sophisticated voice mail user without sacrificing sim plicity The SVMi 4 may act as an Auto Attendant system only a Voice Mail system only both By default the SVMi 4 can handle two calls simultaneously It can be easily upgraded to handle up to four calls simultaneously No external line or power connections are necessary The standard memory capacity is about 3 5 hours using a 64MB memory card Higher ca pacity Flash memory card
55. em as follows Key Service Unit Interface Cards Station Equipment Key Service Unit KSU The iDCS100 KSU see Figure 1 1 in Chapter 1 is a single metal cabinet containing the fol lowing Power supply unit Processing and switching technology Eight 2B D digital keyset interfaces Memory MEM card MEMS removable card containing 4Mbytes of program memory 1Mbyte data mem ory with a back up super capacitor real time clock a monitor LED and a RAM clear switch MEM4 A removable card containing 8Mbytes of program memory 1Mbyte data mem ory only 512Kbytes are backed up 512Kbytes common memory real time clock a monitor LED a RAM clear switch a LAN interface and a serial interface One Internal Music source an External Music interface for Music On Hold and Background Music One External Page interface One general purpose dry contact Three universal expansion slots a MEM card slot a 2SLI card slot and a MISC card slot e Two Champ connectors for external connections and other connectors for the Expansion cabinet and the Ring Generator Unit 2 2 2 Hardware Descriptions MEM Card The card contains EPROM memory to support new features such as Windows PCMMC and the ITM3 and TEPRI cards The MEM4 card is provided with an SIO port and a 10 100 base T LAN interface The card has Flash memory to support new features such as Windows the ITM3 and TEPR
56. ent on the use of display keysets The following explains dis plays that are used with CID Name Number Display A display keyset user can choose to see the CID name or CID number in the display first when a call is received Regardless of which is selected to be seen first the NND key can be used to view the other Next Call In the event that there is a call waiting or a camped on call at the user s keyset the user can press the NEXT key to display the CID information associated with the next call in queue at the station Either the CID name or number will show in the display depending on the NND selection above Save CID Number At any time during an incoming call that provides CID information the user may press the SAVE key This saves the CID number using the Save Number feature Pressing the SAVE number redial key will dial the CID number Store CID Number At any time during an incoming call that provides CID information the user may press the STORE key This saves the CID number as a speed dial number in the personal speed dial list Inquire Park Hold When a user is informed that an incoming call is on hold or has been parked the user may view the CID information before retrieving the call This will influence how the user chooses to handle the call CID Review List This feature allows display keyset users to review CID information for calls sent to their stations This list contains between 10 and 50 calls on a fi
57. er Next Call In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the CID information associated with this next call in queue at your station Either the CID name or number will show in the display depending on your selection Save CID Number At any time during an incoming call that provides CID information you may press the SAVE key This saves the CID number in the Save Number feature Pressing the Saved Number Redial SNR key will dial the CID number Store CID Number At any time during an incoming call that provides CID information you may press the STORE key This saves the CID number as a speed dial number in your personal speed dial list Inquire Park Hold Having been informed that an incoming call is on hold or has been parked you may view the CID in formation before you retrieve the call This will influence how you choose to handle the call 4 6 4 Business Features Package CID Review List This feature allows display keyset users to review CID information for calls sent to their stations The review list is 10 to 50 calls on a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press a key to dial the person back Investigate I SPY This feature allows selected stations with a special class of service to investigate any c
58. erval Keysets receive an off hook ring signal through the speaker and single line stations receive a tone in the handset The volume of the camp on tone can be set by the station user Camped on calls follow Forward No Answer if a For ward No Answer destination has been set Optionally any station can be programmed to automatically camp on to a busy station instead of having to press the Camp On key or dial a camp on code Centrex PBX Use lines be installed lieu of central office trunks feature access codes including command for hook flash FLASH be stored under one touch keys Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these services Chain Dialling Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required Class of Service The system allows a maximum of 30 station classes of service Each class of service can be customised in memory to allow or deny access to features and to define a station s dialling class Each station can be assigned different classes of service according to the ring plan ta ble Common Bell Control The MISC card provides relays that may be programmed to control a customer provided common bell or common audible device These contacts must be programmed as members of a statio
59. es Stations can page any individual zone all internal zones all external zones or all zones simultaneously Using system programming each station may be allowed or denied the ability to make and or receive page announcements to any zone or combination of zones Park Orbits The system has 10 park orbits 0 9 These orbits can be used to park calls prior to paging and allows the call to be retrieved by dialling a park code plus the orbit number Calls parked in this manner can also be retrieved by dialling the Park Pickup code plus the station or trunk number This feature is in addition to Call Park and Page Prime Line Selection Any station can be programmed to select a specific line trunk group telephone number sta tion or station group when the handset is lifted or the Speaker key is pressed same as the Hot Line feature Private Lines For private line use stations can be prevented from dialling and or answering any line Programmable Line Privacy PRB Key Each outside line can be programmed to ignore automatic line privacy This allows up to four other parties to join your conversation by simply pressing a line key This is similar to 1A2 key telephone operation 4 18 4 Business Features Package Programmable Timers There are over 50 programmable system timers to allow each installation to be customised to best fit the end user s application Recalls Calls put on hold transferred or camped
60. g with Callback If the called outside line is busy the station user can press the CALLBACK key or dial the access code to place the station in a callback gueue The user will be called back when the line is available of 100 callbacks are allowed system wide at any one time cluding busy station and busy trunk Line Skipping When the user is talking an outside line and the automatic hold feature is turned off pressing an idle line key can skip to that line without causing the previous call to go on hold Loud Ringing Interface The MISC card has three relays for control of a customer provided loud ringing device Any relay can be programmed to operate with a specific station or station group Message Waiting Light Indication When a message indication is left at a keyset the MESSAGE key will slowly flash red Single line telephones will receive a distinctive dial tone to notify them that a message is waiting Message waiting indications can be left for any station or group of stations Mute Microphone Handset Any keyset user can mute the keyset s handset transmitter by pressing the MUTE key In ad dition keyset users can also mute the keyset microphone while the keyset is in speaker phone mode Off Hook Ringing When a keyset is in use the system will provide an off hook ring signal to indicate that an other call is waiting The ring signal is a single ring repeated The interval is controlled by a
61. ing Both systems are upgradeable Features include one touch Call Recording Answering Machine Emulation and Voice Mailbox Administration with interac tive keyset displays Ask your dealer for information on Samsung VM systems System Alarms A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts The alarm can ring any station or group of stations and show an appropriate display at the assigned station s System Maintenance Alarms The system continuously performs internal self diagnostics When either a major or minor fault is detected the system can ring stations which have a System Alarm Key assigned The keyset display shows information that includes the description location and date and time stamp for each alarm A log of 100 alarms is stored in a buffer and can be reviewed at a display keyset or sent to a printer See the Sample Alarm Report at the end of this chapter 4 20 4 Business Features Package 4 System Directory Each station station group and outside line can have a directory name up to 11 characters This name will appear on keyset displays to provide additional information about lines and stations Toll Restriction There are 250 Allow entries and 250 Deny entries each entry up to 11 digits in the system tables Each of these entries can apply to dialling classes B C D E F and G Expensive calls as well as s
62. is logged out because of the Ring Next option Number of Times Agents Busy This is the number of times that a call is placed to a UCD group and all agents are busy or out of group This check is made when the call is first placed to the group Example There are five members in a group three are Out of Group one is busy and one is idle A call is placed to the group Because there is an idle station the all agents busy counter is not incre mented If the idle station rings does not answer and is logged out although the condition of the group is now agents busy the check has been made and the agent busy statistic does not increment Also if a call comes in to a group with all agents busy and then one becomes idle the busy counter will increment because the check has been made Average Time in Queue This is calculated as an average of all the calls that were in queue The caller must have overflowed to the UCD recording to be considered in queue An AA card is required A call is considered in queue until it is answered or until it goes to the final destination Total Calls Received The total number of times that calls were sent to a group This includes calls that were an swered by the group calls that went to a group with all agents busy or out of group calls that are abandoned and calls that go to UCD final destination This includes internal calls to the UCD group If this number is less than the t
63. is busy 350 350 350 350 _ Ar Ai C O line is ringing 400 200 400 2000 _ pc C O line dialling tone 1000 250 1000 250 3 4 Chapter 3 1085100 Specifications LED Indications CONDITION LED COLOUR _ LED ON _ LED OFF LINE IDLE E OFF EE RENS E ERE _ _ mca MEM A i PUTENT ME ME TE RED tm om _ OPERATOR CALLS RED 100 ms 100 RE RENE _ E gaa NET NEM NE MEN Overrides headset mode 4 1 Chapter 4 Business Features Package This chapter describes the features available on the iDCS100 keyphone system to enhance your business procedures It is subdivided into the following sections System Features e Station Features Display Features e Sample Keyset Displays Sample Caller ID Displays Sample UCD Displays Sample SMDR Printout oystem Features AC15 Tielines Account Code Entry Forced Verified Forced Not Verified Voluntary Account Code Key All Call Voice Page Attention Tone Authorization Codes Forced Voluntary Auto Attendant Automatic Hold Background Music Cadence Integrated Voice Mail Call Activity Display Call Costing Caller Identification Caller ID Calling Line Identification CLI for Incoming Calls Caller ID CID Features Name Number Display Next Call Save CID Number Store CID Number
64. l A valid outgoing call is defined by the SMDR START TIME in MMC programming BUSY This is the number of times this trunk was busy when accessed by a key or dial code 4 46 4 Business Features Package HUNT GROUPS lt 1 OUTSIDE CALL gt 5 INTERNAL 2GROUP 3ANSD 4NOT ANSD 6ANSD 500 0000 0000 0000 501 0000 0000 0000 502 0000 0000 0000 503 0000 0000 0000 504 0000 0000 0000 OUTSIDE CALL These statistics are for outside calls that reached these station groups regardless of how they arrived there GROUP Listing of all station groups in the system ANSD This column is peg count of all answered trunk calls that rang to the specific group direc tory number regardless of how they arrived NOT ANSD The number of times any trunk call directed to the specific group number was not an swered by any member of the group INTERNAL An internal call made from a station or device within the system to the specific group number ANSD This is a count of how many times an internal call was answered by any group member of that specific group 4 47 ala ale ala ala ala ala ala als ala als ale ala ala ala als ala ala ala ala ala ala ale ala ale ala ale ala als ala ale ale ala ale ala ala ala E 4 4 4 4 4 4 4 4 4 2 4 2 4
65. l on hold when Automatic Hold is enabled Press ing TRSF CONFERENCE PAGE or a DSS key always automatically places a C O call on hold Internal calls can be automatically held only by pressing TRSF or CONFERENCE Each keyset user can enable or disable Automatic Hold Background Music Keyset users may choose to hear music through their keyset speakers when optional exter nal sources are installed Each user may adjust this level by the use of a volume control pro gram at the selected keyset Cadence Integrated Voice Mail The iDCS100 can be equipped with Samsung s proprietary integrated Cadence Voice Mail and Auto Attendant card CVM8A It provides four or eight ports of voice processing ex pandable from four to eight ports Because it is built into the system it provides such features as one touch Call Record Answering Machine Emulation and Voice Mailbox Administration with interactive keyset displays Call Activity Display The iDCS100 will record and buffer all calling activity within the system With Call Activity Display CAD key the system will display a snapshot of the following information e maximum number of ports that have been used e maximum number of trunks that have been used e maximum number of stations that have been used e current number of ports in use e current number of trunks in use current number of stations in use 4 5 iDCS100 provides programmable call cos
66. ll forwarding A per station option controls whether internal calls forward to voicemail or not Single line telephones must have the system administrator program this feature for them Call Pickup With directed call pickup a user can answer calls ringing at any station by dialling a code plus that extension number The group pickup feature allows the user to answer any call ring ing within a pickup group Pickup keys may be customised with extenders to allow pickup from a specific station or pickup group The system has 20 programmable pickup groups Direct Station Selection DSS Programmable keys can be assigned as DSS keys associated with extension numbers Us ers press these keys to call or transfer calls to the assigned stations Do Not Disturb Programmable The Do Not Disturb DND feature is used to stop all calls to a station System programming can allow or deny use of the DND feature for each station Parties calling a station in DND will receive DND No More Calls tone When in DND mode calls may be forwarded to an other destination See Call Forwarding above A keyset without a DND key can activate DND via the feature access code The ANS RLS key will flash rapidly when DND is set There is a programmable option to allow DDI number to override at its ring destination if that destination is a single extension Do Not Disturb Override The feature allows a keyset with a Override key
67. ller can leave an indi cation that a message is waiting The message key will flash red at the messaged keyset A single line telephone will receive a distinctive message waiting dial tone Five message waiting indications can be left at a station at any one time Microphone On Off Per Station The microphone can be disabled at any keyset When the microphone is disabled the keyset cannot use the speakerphone although on hook dialling and group listening are still possible Music On Hold MOH Flexible The iDCS100 allows its music sources to be used in a very flexible manner Each keyset can have a designated music source for playing as Background Music BGM through the keyset speaker 4 15 Each station can a designated music source for playing to callers placed on exclusive hold at that station Each trunk can have a designated music source for playing to callers placed on hold This setting is overridden by some of the other settings such as station Music On Hold MOH DDI and UCD Each UCD group can have a designated music source to be played while a caller is in queue Music On Hold MOH Sources The system provides for up to six different types of source including silence NONE as listed below None No audio is played to the listener Tone tone or is repeated at a programmable interval Chime A music chime source Old Folks At Home located on the MCP card is playe
68. lls will not recall to a Centralised Attendant see below DDI with Pass Through Incoming DDI calls can be routed through one switch across a network link to be processed by the DDI table of the destination switch Do Not Disturb DND This feature operates in the same manner as in a non networked switch An option in MMC 823 determines the type of DND tone sent across the network link Caller ID CID CID in the forms that are currently available PRI Name and Number and BRI Num ber will be transported across the network link with the original call Centralised Attendant This feature allows a user in any switch to dial 0 and ring at the designated Central Attendant group Each system on the network requires its own designated attendant group for local usage and recalls Internal Calling Uniform Dialling Plan Station to station and station to group calls can be made across the network link without having to dial an access code for a call within the network LCR can also be programmed to route calls across a network link to access local trunks in another networked system Centralised Voice Mail with Message Waiting Lights This feature will operate only with Cadence SVMi 8 or SVMi 4 voicemail systems Users one node can call forward CFNR and to the voice mail group in a different switch and messages left in that switch will be indicated on the VMSG key in the originating switch Messages can be returned to voice
69. m ringing at group 500 4 35 05 25 09 41 702 CLEAR NND DIAL This display shows the information on the abandoned call list This call came in on May 25 at 9 41 A M on line 702 The user can CLEAR the entry DIAL the caller back or examine further NND information SAMSUNG TELECOM CLEAR NND DIAL This display shows an entry in a station review list showing the three initial options The arrow indicates other options available to you by pressing the SCROLL key 13054264100 NEXT NND ANS This display is seen while examining calls in queue at your keyset SAMSUNG TELECOM ANS NND IGNORE This display is seen while using the INQUIRE feature It shows the three options available while you are checking on a held or parked call TALKING TO 203 BARGE DROP This display can be seen when investigating an internal call The investigator can BARGE in or DROP the connection 4 36 Chapter4 Business Features Package oample UCD Displays 005 calls in queue now There are five calls currently waiting to be answered by the UCD group longest wait time is 02 24 The longest call on hold waiting to be answered was for two minutes 24 seconds This data applies to all calls since the supervisor data was last cleared It does not necessarily represent calls currently in queue 124 calls received today The UCD group has received 124
70. me extension number and status The status can be In Group Out of Group or in DND This is a real time statistic and so will not print on a report Calls Answered The total number of calls answered by the agent This does not include ring no answer to an agent station If this total number is less than the calls received by the group it is possible that calls were unanswered by an agent and went to the final destination or that callers hung up while in queue If this total number is more than the calls received by the group it is possible that calls were transferred from one agent to another 4 41 This is an average of all the call durations for agent Average Ring Time This is an average of all the ring times for the agent See UCD Call Statistics 4 42 4 Business Features Package sample Traffic Report TRAFFIC REPORT FOR SAMSUNG Mar 21 1999 13 35 BEGINNING Mar 15 1999 00 42 ACTIVITY INCOMING TRUNK CALLS ANSWERED SYSTEM STATISTICS 7 ENDING Mar 21 1999 13 32 SYSTEM TOTAL INCOMING TRUNK CALLS NOT 26 OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 8 V 5V 44 INTERNAL CALLS COMPLETED INTERNAL CALLS NOT ANSWERED TRUNK RECALLS TO STATION 145 TRUNK RECALLS TO OPERATOR GROUP
71. means that immediately after applying power the system reads the types and locations of all installed interface cards and keysets and assigns default data to them trunks and stations are assigned numbers according to the default numbering plan This numbering plan is flexible and may be changed to suit customer re quirements The system can be programmed from any LCD display keyset without interrupting system operation There are three levels of programming technician or system customer and sta tion The technician level has access to all programs and can allow the customer access to system programs as needed Technician and Customer access levels are controlled by dif ferent security passcodes and access procedures Refer to the Samsung Combined Pro gramming Manual for more information The system also allows the use of a proprietary computer program called PCMMC This per mits a technician to program the system using a personal computer PCMMC can be used on site to modify the customer database or to download save the entire customer database to a file This file can then be saved as a backup and be uploaded when required to restore the database Using a modem PCMMC can access the system remotely off site to make changes to the customer database or to perform uploads or downloads of the database as if the technician were on site 2 1 Chapter 2 Hardware Descriptions This chapter describes the hardware for the iDCS100 syst
72. n group and may provide steady or interrupted closure Computer Telephony Integration CTI Computer Telephone Integration CTI allows integration between the iDCS100 and a sonal computer PC or a local area network LAN CID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the system TAPI 2 1 TAPI 2 1 is the method of integrating the iDCS100 system and a PC TAPI 2 1 is LAN based solution allowing PCs to communicate directly with the telephone system over the PCs LAN This establishes a logical connection rather than a physical connection between telephone and PC It eliminates the cost and administrative overhead of connecting every PC to a desktop phone It emphasises third party call control For example calls can be tracked as they are transferred making it more suited to large office applications Conference The system allows six simultaneous conferences with up to five parties in each Add On 5 Party Any combination of up to five parties stations or outside lines can be joined together in an add on conference Parties may be eliminated or added after a conference has been established Unsupervised A station user may set up a conference with two or more outside lines and then exit the conference leaving the outside lines connected in an unsupervised trunk to trunk conferen
73. ne of four numbers can be selected depending on the outgoing trunk circuit Restricting Outgoing CID Sending of information can be turned off either permanently in MMC programming or on a time basis using a programmed NOCLIP key at the station Call Forwarding This feature allows the user to redirect forward incoming calls The calls can be redirected to the attendant a hunt group voice mail external number or another station user If the des tination station is in Do Not Disturb the calling party will receive DND Reorder tone Calls cannot be forwarded to a door phone All Calls This type of forwarding is not affected by the condition of the station All calls are immediately redi rected to the designated destination If desired the destination station may redirect the call back to the forwarding station by using the transfer feature The forwarding station user can continue to originate calls as usual If no key is programmed as Forward All the Transfer or TRSF key lights steady when a Forward condition is set 4 7 This feature forwards all calls only when station set is busy The station user can originate calls as usual No Answer This feature forwards calls that are not answered within a preprogrammed time The user can make and receive calls as usual The timer is programmable on a per station basis by the system adminis trator to allow for differences in individual work ha
74. ned station or station group whenever that station goes off hook hot line delay timer of 0 250 seconds can be grammed to allow sufficient time to make a different call if reguired In Group Out of Group Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In Out of Group key provided that there is someone still in the group There is however a system option to allow all members to log out of a station group if this is required Stations logged out of a group will not receive calls to that group but will con tinue to receive calls to their individual extension numbers When desired the user can log back into the group by pressing the key again Users who do not have this key may dial the access code and the group desired A station user is allowed to be in several groups pro vided a key and the extender for that group are assigned for each group on the user s keyset Logging in and out can be done with or without Agent ID codes see Uniform Call Distribu tion Incoming Call Distribution Incoming calls can be assigned to ring a distributed station hunt group This allows all mem bers of the group to share the call load Incoming Outgoing Service Outside lines are available for incoming or outgoing service Programming allows any outside line to be used for incoming calls only outgoing calls only or both way service Individual Line Control Each station in
75. number dialled by any station The iDCS100 LCR program in cludes the following features Option to use or not use LCR Programmable access code Digit analysis table 1000 entries each with 10 digits Routing by time of day and day of week four time bands per day Routing according to individual station class Modify digits table 100 entries Flexible trunk group advance timer Option to use or not use trunk group advance warning tones Live System Programming The system can be programmed from any display keyset or PC without interrupting normal system operation There are three levels of programming technician or system customer and station The technician system level has access to all programs and can allow the cus tomer access to system programs as needed Technician and customer access con trolled by different security passcodes Programming from a PC requires the PCMMC pro gram Meet Me Page and Answer After a user makes a Meet Me Page the user may remain off hook to allow the paged party to meet the user for a private conversation Memory Protection In the event that system power is lost all customer data contained in memory is retained by the use of a super capacitor for approximately 7 days In addition the PCMMC program may be used to produce a backup copy of the customer database Message Waiting Indications When calling a station and receiving a busy signal or no answer the ca
76. ode attempts and the time for which DISA is disabled are programmable In addition all failed attempts to access DISA print on SMDR if provided with a DE DISA error flag Distinctive Ringing The type of call received by a user can be recognised by the type of ring heard For example in the UK outside calls have a double ring repeated while internal calls have a single ring re peated In addition any trunk or station can be programmed to ring a keyset with a predefined ring tone selectable between 1 and 8 or to ring a single line telephone with a predefined ca dence selectable between 1 and 5 This provides for easy identification of special lines or extensions that ring your phone Door Lock Release Programmable After answering a call from the door phone users can dial a code to activate a contact clo sure This can be used to operate a customer provided electric door lock release mechanism The contact closure timer is programmable in the range 100 2500 ms Door Phones The door phone interface module DPIM provides for connection of a door phone to a DLI port Pressing the key on the door phone produces a distinctive ring three short rings re peated at the assigned station or station group If not answered within a programmable time the system releases the door phone and stops the ringing Stations may call the door phone directly and monitor the surrounding areas Door phones follow the system ring mode plan Ex
77. ognise and install interface cards 1 Trunk Cards AC15 Contains three 4 wire tielines Signalling frequency is 2280 Hz Provides three loop start interface circuits The first two circuits equipped with power failure transfer PFT relays Each circuit contains a Metering Pulse Detection MPD or Po larity Reversal Signal PRS interface The optional MPD or PRS hybrid chips for a Sam sung DCS system can be used Provides six loop start interface circuits The first two circuits are equipped with PFT relays Each circuit contains a Metering Pulse Detection MPD or Polarity Reversal Signal PRS interface The optional MPD or PRS hybrid chips for a Samsung DCS system can be used 2 4 2 PLL Chapter 2 Hardware Descriptions Contains two Basic Rate access ports i e four ISDN channels Protocol is compatible with Euro ISDN BRI For S0 applications power feeding to ports is selectable by programming See also PLL below Contains four Basic Rate access ports i e eight ISDN channels Protocol is compatible with Euro ISDN BRI For 50 applications power feeding to ports is selectable by programming See also PLL below Any ISDN card i e BRI or PRI requires that a PLL card be installed in the dedicated PLL slot on the KSU motherboard TEPRI PRI Can be configured as a T1 E1 card or PRI card If configured as T1 E1 it provides up to 30 trunk
78. on rather than their own using a simple series of key presses Ring Modes Each keyset user can select one of three distinct ways to receive internal calls The phone can automatically answer on the speakerphone voice announce through the speaker or re ceive ringing When the ring mode is selected keyset users can choose one of eight distinct ring tones Forced Auto Answer is invoked by the calling station and is controlled by the call ing station s class of service Ringing Preference Lifting the handset or pressing the Speaker key automatically answers a call ringing at the keyset Using this method users are assured of answering the oldest call first When ringing preference is turned off the user must press the flashing key to answer Users may answer ringing lines in any order by pressing the flashing key Set Relocation This feature allows a user to relocate to a station other than their usual one and by dialling a code and extension number at the station transfer all the features and program settings trunk ring station group station Class of Service station speed dial key assignments call forward conditions and so on from their usual station to the new station This is also referred to as Hot Desking see System Features 4 29 Speakerphone Most keysets have a built in speakerphone The speakerphone enables calls to be made and received without the use of the handset The iDCS 28D and 18D models can have a Full Du
79. otal calls received by all the agents it is possible that calls were transferred from one agent to another If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to the final destination or callers hung up while in queue 4 40 4 Business Features Package This statistic includes a Calls answered by agent b Calls that are not answered by an agent and goto the final destination C Calls that are sent to the UCD group but callers hang up before being answered Longest Queue Time Today This shows the longest call in queue today The queue time is calculated as follows a Queue time begins when a call is queuing b Queue time ends when caller is answered by an agent System gets disconnected from C O or caller is transferred to the final destination Longest Queue Time Now This shows the longest call currently in queue The queue time is calculated as follows a Queue time begins when a caller starts to hear the first UCD message b Queue time ends when e caller is answered by an agent e system gets disconnected from or caller is transferred to the final destination UCD Agent Statistics Logged in The number of stations programmed in the UCD group and the number of stations that are currently logged in This is a real time statistic and so will not print on a report Status This screen shows the agent s na
80. pecific area and office codes can be allowed or denied on a per class basis Class A stations have no dialling restrictions and Class H stations cannot make outside calls Any outside line may be programmed to follow station toll restriction or follow the toll restric tion class assigned to it Each station and trunk can have a dialling class specified by the time plan Special Code Table A Special Code Table of 10 entries four digits each allows use of telephone company features such as CID Blocking or Call Waiting Disable without interference to toll restriction or LCR The Special Code table allows use of these custom calling features on a per call basis Toll Restriction Override Program options allow system speed dial numbers to follow or bypass a station s toll restric tion class In addition users may make calls from a toll restricted station by using the Walk ing Class of Service or Authorisation Code feature Tone or Pulse Dialling Outside lines can be programmed for either tone or pulse dialling to meet local telephone company requirements Traffic Reporting The system can store peg counts for various types of calls These peg counts can be printed on demand daily hourly or for up to three separate programmable shifts The report in cludes statistics for each trunk trunk group station station groups and page announcements See Sample Traffic Report at the end of this chapter Transfer System operation
81. per keyset Desk or wall mounted Figure 2 7 DS 2100B Model Keyset 2 8 2 Hardware Descriptions 48 Button AOM Figure 2 8 48 programmable keys e Up to four can be assigned to any DCS keyset to provide additional programmable keys Figure 2 8 48 Button AOM DCS Series Keyset Daughterboards KDB DLI This daughterboard can be installed only in a 12B or 24B keyset The KDB DLI provides one additional DLI circuit for the connection of any digital station device such as a keyset add on module or DPIM The KDB DLI will only operate when the keyset is connected to a DLI port on the base board so it can use the second B channel Each port is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation See Chapter of the Samsung iDC S100 Installation Manual for details KDB SLI This daughterboard can be installed only in a 12B or 24B keyset The KDB SLI provides one additional SLI circuit for the connection of any standard single line telephone This KDB SLI will only operate when the keyset is connected to a DLI port on the base board so it can use the second B channel Each port is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation See Chapter 3 of the 5 sung iDCS100 Installation Manual for details NOTE The circuitry on a KDB SLI does not provide a loop open disconnect
82. permits station users to transfer calls to other stations in the system Transfers can be screened unscreened or camped on to a busy station 4 21 Trunk Groups Outside lines can be grouped for easy access by dialling a code or pressing a key There are 11 trunk groups available Uniform Call Distribution UCD UCD is used whenever an organisation expects to have more ringing calls than people agents to answer them It prevents callers from receiving busy signals or lengthy delays before being answered Callers reaching a busy station group are held in queue for an avail able agent First and second announcements reassure the caller until an agent becomes free Programmable automatic logout removes a station from the group if a call is placed to an un attended station thus preventing unanswered calls A wrap up timer prevents calls to a sta tion for a programmable period to allow the agent to finish up work associated with a previ ous call UCD Groups The UCD group option allows callers in queue at a UCD group to be temporarily diverted to an an nouncement device and then placed back in the queue A wrap up timer will allow agents to complete paperwork before receiving the next UCD call Call Statistics UCD supervisor positions using a display keyset can monitor the number of calls in queue the time that the oldest caller has been waiting the total number of calls received for the current day and the average time a c
83. r a combination of both hybrid The system employs DSP Digital Signal Processor digital technology The iDCS100 offers a variety of interface cards that allow connection to the public telephone network or to private networks These are generally referred to as trunk cards Two types of telephone can be connected to the system proprietary digital phones called keysets con nect to digital line interface cards DLI and standard telephones generally called single line telephones or 5115 connect to single line interface cards SLI In addition station ports are used to connect peripheral devices such as door phones and add on modules Miscella neous circuits are provided to allow such optional features as external paging music on hold background music common audible devices alarms and emergency power failure tele phones Voice Over IP VoIP The iDCS100 ITM3 interface card supports eight calls over an IP network connection using the industry standard H 323 protocol allowing the transfer of voice data and images quickly and efficiently Samsung Keysets All keysets have a single PCB with surface mounted components assuring the highest prod uct quality and long life Samsung s customary large easy to read displays and key LEDs make them much easier to use In many instances sophisticated features are made simple through the use of friendly display prompts or programmable feature keys 1 2 1 Introduction to
84. r your conversation Transfer to 203 John This station is transferring a call to John at extension 203 00 NOT DISTURB ON OFF This station is setting the Do Not Disturb feature Camp on to 203 Wait for answer This station is camped on to extension 203 and is waiting for 203 to answer Call for 501 106 Local 6 This display tells you this is a new inco ming call to e g the sales department OHVA from 203 REJ ECT This station is receiving an off hook voice announcement from station 203 CONF 202 102 CONF 2 This station is on a conference call with extension 202 and trunk 702 and has the option to add two more parties Call from 201 Operator This station is receiving a call from extension 201 Sample Caller ID Displays 13054264100 102 RINGI NG This display shows an incoming call from 1 305 426 4100 on Line 702 ringing directly at your station 13054264100 TRANSFER FM 201 This display shows an incoming call from 1 305 426 4100 being transferred to you from station 201 SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom Investigator can BARGEun to the conversation DROP the call from the system or examine further NND information SAMSUNG TELECOM CALL FOR 500 This display shows an incoming call from Samsung Teleco
85. rride The system can at any time be forced into a specific ring plan for a temporary period until the next scheduled ring plan automatically takes effect Ring Over Page Any outside line can be programmed to ring over a customer provided paging system Out side lines door phones and station groups may ring over page in the system ring plan mode Single Line Connections Single line ports allow connection of a variety of single line telephones SLTs plus fax ma chines answering machines loud bells computer modems cordless phones and credit card machines When connecting customer provided equipment to these extensions compatibility should be checked before purchase to ensure correct operation C O ring cadence can be selected for SLTs this is helpful when optional devices cannot detect system internal ring ca dence 4 19 Speed Dial Numbers A library of 1500 speed dial numbers may be allocated as needed The system list can have up to 500 numbers and each station can have up to 50 numbers Speed dial numbers are assigned in blocks of 10 Each speed dial number may contain up to 24 digits Speed Dial by Directory The system allows the user to look up a speed dial number using the name allocated to it and place the call There are three speed dial selections personal system and station This feature requires a display keyset Station Hunt Groups System programming allows up to 20 station hunt groups One of three ring
86. rst in first out basis The list includes calls that were an swered and calls that rang the user s station but that were not answered When reviewing this list the user can press a key to dial the person back Investigate This feature allows a selected station with a special class of service to investigate any call in progress at another station If CID information is available for an incoming call the investigating station can see to whom the investigated station is speaking On outgoing calls the investigating station can see who was called After investigating the station may barge in on the conversation disconnect the call or hang up Abandoned Call List The system has a system wide abandoned call list that stores CID information for calls that rang but were not answered The list will store up to 100 unanswered calls and is accessed using the operator s passcode When reviewing this list you are provided options to CLEAR the entry or DIAL the number You can use the NND key to toggle between the CID name CID number and the date and time the call came in Calling Party Name For internal calls LCD keysets show the calling name before answering The names must be stored in the system directory list and can be up to 11 characters long 4 32 4 Business Features Package Calling Party Number When an internal call is received all display stations show the calling party s extension number before the call
87. s Built in speakerphone Volume Up Down keys for digital control of speaker handset and ringer volumes Eight selectable ring tones Desk or wall mounted LCD 12B Keyset Figure 2 4 32 character display 2 x 16 with three associ ated soft keys and a scroll key 12 programmable keys eight with tri coloured LEDs Four fixed function keys Built in speakerphone Volume Up Down keys for digital control of speaker handset and ringer volumes Eight selectable ring tones Desk or wall mounted 5 FE M Figure 2 4 LCD 128 Keyset 2 7 LCD 6B Keyset Figure 2 5 32 character display 2 x 16 with three associ ated soft keys and a scroll key 6 programmable keys e Four fixed function keys Built in speakerphone Volume Up Down keys for digital control of speaker handset and ringer volumes Eight selectable ring tones Desk or wall mounted 6B Basic Enhanced Model Keyset Figure 2 6 6 programmable keys e Four fixed function keys e Built in soeakerphone Volume Up Down keys for digital control of speaker handset and ringer volumes e Eight selectable ring tones per keyset Desk or wall mounted Figure 2 6 6B Basic Enhanced Model Keyset DS 21 00B Keyset Figure 2 7 e Multi function indicator e Four fixed function keys e Built in soeakerphone e Volume Up Down keys for digital control of speaker handset and ringer volumes e Eight selectable ring tones
88. s are available from Samsung SVMi 8 The SVMi 8 Voice Mail system is a fully integrated Auto Attendant Voice Mail Fax system on a single card This optional card provides four or eight communication channels Only one card is permitted per system and it should be installed in DCS slot in the Expansion cabi net This should be the first DCS slot in an Expansion type B cabinet This fully featured self contained system is connected directly to the data bus and communi cates with the system processor This design means that installation time is minimised op eration is streamlined and many features can be implemented that are not normally possible with older conventional stand alone Voice Mail Auto Attendant systems 2 6 2 Hardware Descriptions All power to run the system comes from the power supply Each power supply is rated ac cording to the number of stations it will support When SVMi 8 is installed it counts as eight 8 stations of the PSU rating regardless of the number of Voice Processing Modules in stalled 3BSI Supports up to three DECT Base Stations for cordless handset communication otation Equipment Note that the keysets described here may differ according to the country of use DCS Series Euro Keysets LCD 24B Keyset Figure 2 3 32 character display 2 x 16 with three associ ated soft keys and a scroll key 24 programmable keys 16 with tri coloured LEDs Eight fixed function key
89. sfer a caller directly to an individual voice mailbox without navigating through menus Voice over IP VoIP The ITM3 VoIP card supports up to 8 voice calls over an IP network connection using the in dustry standards based H 323 protocol The ITM3 card fits into any universal card slot in the Basic KSU VoIP is transported by the ITM3 card using the ITU standards based H 323 protocol This standard addresses the means of transferring voice data and images through IP Internet Protocol networks With VoIP certain compression standards have also been adopted to represent each second of voice with an amount of bandwidth The ITM3 uses G 711 G 729A or G 723 standards voice compression codecs This allows for a selectable 64kbps 8kbps or 6 3kbps bandwidth when preparing voice compression for IP transport Compression is used to reduce the digi tized voice into a smaller bandwidth that can be carried in smaller packets The H 323 gateway determines the compression method for each call setup There is also a certain amount of frame packet overhead in each compression channel 64k of band width can nominally support 6 7 calls simultaneously This can vary depending on efficiency features like Silence Suppression and multiframe counts Unlike switched networks VoIP connections consist of a sequence of numbered data packets Since voice conversation is usually considered real time these packets need to be delivered in a consistent manner
90. signal or have the over voltage protection necessary for OPX operation 2 9 Door Phone Interface Module DPIM Door Phone Figures 2 9 ana 2 10 The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to reguest entry through locked doors interior or room monitoring Provides contact control to be used with a customer provided electric door lock Door phone is wall mounted Door phone is weather resistant Figure 2 9 Door Phone Interface Module Figure 2 10 Door Phone iDCS Series Keysets 28 Button iDCS Keyset 28D Figure 2 11 32 character display 2 x 16 with three associated soft keys and a scroll key 28 programmable keys with tri coloured LEDs Two fixed function keys Keyset Status Indicator Built in speakerphone Eight selectable ring tones Figure 2 11 28 Button iDCS Keyset 28D Volume Up Down keys for digital control of speaker handset and ringer volumes Desk or wall mounted 2 10 2 Hardware Descriptions 18 Button iDCS Keyset 180 Figure 2 12 8 Button iDCS Keyset 80 Figure 2 13 32 character display 2 x 16 with three associated soft keys and a scroll key 18 programmable keys with tri coloured LEDs Two fixed function keys Keyset Status Indicator Built in speakerphone Eight selectable ring tones Volume Up Down keys for digital control Figure 2 12 18 Button iDCS Keyset 18D of speaker handset and
91. the normal call Forward Busy and is only used when the forward desti nation is in a different node of the network The operation of the feature is the same as the normal Forward Busy when the forwarded station is busy a calling station will be forwarded to the pro grammed destination Call Forward No Response CFNR Networking Enabled Only This is a different feature from the normal call Forward No Answer and is only used when the forward destination is in a different node of the network The operation of the feature is the same as the normal Forward No Answer when the forwarded station does not answer after a programmed time a calling station will be forwarded to the programmed destination Call Forward Unconditional CFU Networking Enabled Only This is a different feature from the normal call Forward All and is only used when the forward destina tion is in a different node of the network The operation of the feature is the same as the normal For ward All all calls to the forwarded station will be forwarded to the programmed destination 4 8 4 Business Features Package Call Hold Exclusive Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key twice during a call Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold Internal calls are always placed on exclusive hold Call Hold System Outside calls can be placed on system hold at any
92. the system can be individually programmed to allow or deny dialling out as well as allow or deny answering for each outside line ISDN Service The iDCS100 supports ISDN service through both the Primary Rate Interface PRI and the Basic Rate Interface BRI Primary Rate Interface PRI Simultaneous data calls calling party and calling line identification high speed call setup and discon nect are among the benefits of ISDN calling The 30B D configuration of ISDN allows call information to be delivered via the data channel the D of 308 0 thus leaving the bearer channels the of 308 0 available for single use or combined use to provide a wider bandwidth for data and video Basic Rate Interface BRI The BRI card supports trunk or station level Basic Rate Interface services BRI Trunk or station BRI use is software programmable BRI allows simultaneous data calls called party and calling number identification high speed call setup and disconnect among other benefits of ISDN calling The 28 0 configuration of ISDN allows call information to be delivered the data channel the D of 2B D thus leaving the bearer channels the B of 2B D available for single use or combined use to provide a wider bandwidth for data and video 4 14 4 Business Features Package Least Cost Routing Least Cost Routing LCR is the ability to automatically select the most cost effective central office route for the outside
93. ting tables to calculate the cost of incoming and outgoing calls Rates are calculated by the number dialled and may include surcharges Display keysets can be set to show the call duration timer or the call cost The SMDR report will show either the call duration or the call cost depending on the station selection The rele vant portion of the cost for a call handled by multiple stations will be allocated to each station Caller Identification Caller ID or CID The iDCS100 supports caller identification on ISDN circuits as a means of identifying an incoming caller It is also possible for station users to identify themselves to external parties by sending CID information when making calls 1 Calling Line Identification CLI for Incoming Calls With ISDN calling party information is referred to as Calling Line Identification and is supported on both BRI and PRI type circuits The iDCS100 supports Number only delivery format provided by the telephone company Names can be attached to telephone numbers of frequent callers via the CID translation table Caller Identification CID Features The following features apply to all forms of caller identification However for simplicity caller identification is referred to as CID Name Number Display Each display keyset user can decide to see either the name or number in the display first Regardless of which is selected to be seen first the NND key can be used to view the oth
94. tive ring to remind the user of meetings or appointments Alarms can be set for today only or for every day at the same time Up to three alarms may be set at each keyset Display keysets can also show a programmed message when the alarm rings Automatic Hold Station users can enable or disable automatic hold at their keysets While a user is engaged on an outside C O call pressing another trunk key route key or CALL key automatically puts the call on hold when this feature is enabled Pressing TRANSFER or TRSF CON FERENCE PAGE or a DSS key will always automatically place the call on hold This type of automatic hold is not a user selectable option Automatic Privacy All conversations on outside lines and internal calls are automatically private The privacy feature be turned off per line basis Background Music Keyset users may choose to hear music through their keyset speakers when optional exter nal sources are installed Each user may adjust this level by the use of a volume control pro gram at the selected keyset Busy Station Callback When reaching a busy station callers may request a callback by pressing a key or dialling a code The system rings the caller back when that station becomes idle a system wide maximum of 100 callbacks are allowed at one time including busy station and busy trunk Busy Station Indications or Busy Lamp Fields BLF DSS BLF keys may be assigned to any keyset or
95. tives assigned to it These arrangements are known tive secretary pools There can be multiple pools in a system When an executive is in DND mode all calls to the executive ring the first secretary assigned to that executive if that sec retary is busy the call hunts to the next available secretary assigned If the secretary needs to communicate with the executive while the latter is in DND mode pressing the correspond ing executive key on the secretary s keyset results in an Auto Answer internal call being made to the executive providing the executive is free The iDCS100 software has a system wide option to allow the stations to ring rather than auto announce the executive secretary calls A station can only be the executive of one secretary pool In addition a station cannot be in more than one pool External Music Interfaces The system provides up to two inputs for connecting to customer provided external music sources The Basic KSU provides one input on the base board selectable internal external and the optional MISC card provides another Music sources can be used to provide back ground music or any of the varied Music On Hold MOH functions External Page Interfaces The system base board provides one external page output and the optional MISC card pro vides an additional external page output and three relays which can be used for page zone control Multiple relays may be assigned to each zone Flash
96. ual stations DSS group of lines group of stations and one touch speed dial keys Us ing these keys eliminates the need to use dialling access codes Some feature keys have extenders that make them more specific The extender can be a station a group or another identifying number See also Add On Module Examples are SPEED DIAL SUPERVISOR PAGE DSS DIRECTED PICKUP and GROUP PICKUP For a full listing of feature extenders refer to the Samsung iDCS100 System Administration Guide Programmed Station Messages A display keyset user can select one of 20 messages to be displayed both at a calling party s keyset and on their own keyset s display The message displays the status of the keyset user being called e g In a Meeting Messages 1 10 are factory programmed and mes sages 11 18 are blank Any message 1 18 be customised by the system administrator in MMC programming up to 16 characters maximum Messages 19 and 20 have a 9 character default message with a 5 character date time ex tender 19 RETURN AT 44 20 RETURN ON 77777 Keyset users enter a time for message 19 or a date for message 20 when the message is selected For example RE TURN AT 1230p or RETURN ON JAN22 The default messages can be customised in MMC programming Protection from Barge In Each station can be programmed as secure or not secure Secure stations cannot be barged in on Nor can a station that is not secure be barged in on when t
97. up to a total of eight KDBs in the system Using this method allows the system to ex pand to a maximum of 64 stations Adding the optional 2SLI card to the KSU provides a fur ther two SLI ports The combination of the Basic KSU plus three expansion cards in the KSU plus three expansion cards and one DCS card in the Expansion A cabinet plus eight KDBs plus a 250 card provides a maximum configuration of 96 ports plus a MISC Important Points to Remember e Only one 25 card can be installed in the system e Only one MISC card can be installed in the system e Only three expansion cards can be installed in the KSU An additional three expansion cards and a DCS card such as a PRI TEPRI or SVMi 8 card can be installed in an Expansion A cabinet OR an additional two expansion cards and two DCS cards can be installed in an Expansion B cabinet e Only eight KDBs can be installed in the keysets connected to the Basic KSU he system can have up to 40 digital keysets if an SVMi 8 card is installed but up to 48 digital keysets if not Mounting Holes Co E d ud dz Figure 1 1 SAMSUNG Mounting Holes iDCS100 Basic Key Service Unit 1 4 1 Introduction to iDCS100 Trunk Lines 36 30 24 18 12 6 0 mE Two Cabinets 8 16 18 26 34 42 50 58 66 Station Lines Figure 1 2 Configuration Matrix Table With An
98. ut of Group Incoming Call Distribution Incoming Outgoing Service Individual Line Control ISDN Service Primary Rate Interface PRI Basic Rate Interface BRI Least Cost Routing Live System Programming Meet Me Page and Answer Memory Protection Message Waiting Indications Microphone On Off per Station Music on Hold Flexible Music on Hold Sources Networking Off Premises Extensions OPX Operator Group Overflow Operator Station Group Override Code Paging Park Orbits Prime Line Selection Private Lines Programmable Line Privacy Programmable Timers Recalls Remote Programming PC Ring Modes Time Based Routing Plans Automatic Manual Holiday Schedule Temporary Override Ring Over Page Single Line Connections Speed Dial Numbers Speed Dial by Directory Station Hunt Groups Station Message Detail Recording SMDR SVMi 4 amp SVMi 8 Integrated Voice Mail System Alarms System Maintenance Alarms System Directory Tenant Service Toll Restriction Toll Restriction Override Tone or Pulse Dialling Traffic Reporting Transfer Trunk Groups Uniform Call Distribution UCD UCD Groups Call Statistics Agent Statistics Group Supervisors Printed Reports Universal Answer Night Bell Voice Mail In band Integration Walking Class of Service Requires optional hardware and or software Ask your dealer for details System Feature Descriptions AC15 Tielines Your system can be connected to another system with a tieline Use it to mak
99. with minimal delay This can be controlled via a Gatekeeper which tracks and monitors voice packets Gatekeepers are part of the H 323 standard but are not mandatory The ITM3 is Gatekeeper compliant In any Ethernet environment packet transfers are sub ject to delays and or loss If these delays are greater than 200ms the voice quality will dete riorate The Ethernet data traffic and network topology should be a consideration when apply ing the VoIP feature Network congestion affects call quality in any VoIP application Walking Class of Service WCOS This feature allows users to make calls or use features from a station that is normally re stricted The feature is similar to the Authorisation Code feature Both methods change the class of service to correspond with the station passcode or authorisation code that is dialled After the call is completed the station returns to its programmed class of service Station Features Add On Module Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications BLF Call Forwarding Call Pickup Direct Station Selection DSS Do Not Disturb Override Do Not Disturb Programmable Door Lock Release Hold Group Listening Headset Operation Hearing Aid Compatible Line Queuing With Callback Line Skipping Loud Ringing Interface Message Waiting Light Indication Mute Microphone Handset Off Hook Ringing Station

Samsung iDCS100 User's Manual

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