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Quantum GoVault User's Guide

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1. 7 Carefully route the SATA data cable from the internal GoVault dock and connect the other end to either the SATA equipped motherboard or the SATA card see figure 6 Figure 6 Connecting the SATA Data Cable to the SATA Card SATA card data connector db Mee Z 8 Connect the drive end of the SATA power supply conversion adapter cable to the SATA power connector on the back of the internal GoVault dock see figure 7 SATA data cable GoVault for Windows User s Guide 12 Figure 7 Connecting the SATA Power Cable to the Dock 9 Figure 8 Connecting the SATA Power Cable to the PC 10 11 12 13 GoVault for Windows User s Guide Chapter 2 Installation Procedures Installing the Internal GoVault Dock SATA power connector SATA power supply conversion adapter cable lg sal Connect the power supply end of the of the SATA power supply conversion adapter cable to the computer power harness connector see figure 8 SATA power supply conversion adapter cable Computer power harness connector Reinstall the system cover and reconnect the AC power cord to the facility AC power receptacle Restart the workstation or server system Verify that the LED on the front panel of the GoVault dock illuminates when the system starts Insert a GoVault cartridge into the dock and verify that the front panel activity LED ind
2. If the password is forgotten the media can be reused after executing a Security Erase Doing so will result in the loss of any data on the media New Password Confirm Password 4 password must be from 6 to 16 characters No spaces are allowed The fields are case sensitive Cancel Help 38 Chapter 3 Operation Using Cartridge Password Protection 6 As prompted type the cartridge password in the New Password text box Note The password fields are case sensitive Also always record cartridge passwords and store them in a safe secure location 7 Type the password again in the Confirm Password text box 8 Click OK to assign the password to the GoVault cartridge and close the Set Cartridge Password dialog Entering the Cartridge When you insert a password protected cartridge into the GoVault dock Password the GoVault system application software displays the Enter Cartridge Password dialog see figure 23 Figure 23 Enter Cartridge Password Dialog Go ault Enter Cartridge Password E Enter password to make the cartridge accessible Password I J Change Password If you click Cancel the data on the cartridge will not be accessible Cancel Eject Help m Forgot Password Password recovery is NOT possible If you forget the password data in the cartridge will NOT be accessible However the cartridge can be erased and reused to store new data after a Security Erase Securi
3. a Save and close your open files and terminate all running applications b Restart the workstation or server system 10 When the system restarts verify that DMA is configured as the GoVault transfer mode see figure 44 as follows a Repeat steps 1 through 3 of Determining Your Motherboard Configuration on page 67 to find the QUANTUM GoVault listing in Device Manager GoVault for Windows User s Guide 71 Figure 44 DMA Mode Configured Appendix B Configuring Windows for DMA Data Transfer Mode Changing the Transfer Mode In the Device Manager window right click the IDE Channel listing under which QUANTUM GoVault is shown and select Properties to display the appropriate IDE Channel Properties dialog Open the Advanced Settings tab to verify that DMA is configured as the GoVault transfer mode as shown in figure 42 Secondary IDE Channel Properties General Advanced Settings Driver Details Device 0 Device Type Auto Detection v Transfer Mode DMA f available Current Transfer Mode Not Applicable Device 1 Device Type Transfer Mode DMA f available Current Transfer Mode DMA Mode 4 Note Windows 2000 might only show Ultra DMA Mode This is not a problem as GoVault will operate in all UDMA data transfer modes GoVault for Windows User s Guide 72 Do G f Environmental and Disposal Compliances a Environmental Compliance Quantum is committed to providing
4. Open the standard Windows File Open window with an expanded GoVault drive display Search the standard Windows File Search window with the GoVault drive displayed in the Look in list box Set Password the GoVault Set Cartridge Password dialog that you can use to configure password protection for cartridges see Using Cartridge Password Protection in the following subsection GoVault Help the online help for the GoVault system application software Scan for viruses the standard scan screen for your installed antivirus software application Format the standard Windows Format Local Disk dialog for the GoVault drive Eject nothing but initiates a software cartridge eject operation GoVault for Windows User s Guide 35 Chapter 3 Operation Accessing GoVault System Application Software Features Selecting Displays Rename the standard Windows Explorer window with the GoVault drive name highlighted for the file rename function Properties the standard Windows local disk Properties dialog for the GoVault drive see figure 21 with extensions to support the following GoVault features Dock and cartridge status checking see Checking the GoVault Dock and Cartridge Status on page 44 e Firmware updating see Updating the GoVault Firmware on page 47 Figure 21 GoVault Properties zixl Dialog General Tools Hardware Sharing Security Q
5. install the GoVault system application software on your workstation or server system as follows 1 Insert the GoVault Resource CD into the CD ROM drive 2 Browse the CD contents to find the SetupGoVault msi file for the appropriate system application applet 3 Double click the SetupGoVault msi file to launch the GoVault Setup Wizard see figure 11 4 Click Next to continue and display the License Agreement dialog see figure 12 GoVault for Windows User s Guide 17 Chapter 2 Installation Procedures Installing the GoVault System Application Software Figure 11 GoVault Setup Wizard CT Hox Welcome to the GoVault Setup Wizard The installer will guide you through the steps required to install Gov ault on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law GoVault for Windows User s Guide 18 Chapter 2 Installation Procedures Installing the GoVault System Application Software Figure 12 License Agreement Dialog i Go ault pe lel xi License Agreement Please take a moment to read the license agreement now If you accept the terms below click I Agree then Next Otherwise click Cancel ACKNOWLEDGMENT OF EXPORT REGULATIONS AND END USER
6. 00 0 0 ec eeeseeeereneeeeeee te teneeeneneeetenes 78 Canadian Standards Association CSA 79 International Electrotechnical Commission IEC cceeseseeeeeeees 79 GoVault for Windows User s Guide lt Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 GoVault for Windows User s Guide Figures GoVault DOCKS iscsi cidade huseia nid tied aR 2 Ruggedized Disk Cartridge oo eee seseseesneneteseseeeeeens 4 Installing the SATA Card ocscciciscssscssesoesevscacnotveystessotesenensentoeian 10 Installing and Securing the Internal GoVault Dock 11 Connecting the SATA Data Cable to the Dock 12 Connecting the SATA Data Cable to the SATA Card 12 Connecting the SATA Power Cable to the Dock 00 13 Connecting the SATA Power Cable to the PC 13 Successful Configuration Display cece eseseeseeeeeeeeees 14 GoVault Tabletop Rear Panel 15 GoVault Setup Wizard oe cseseeececreeeseeeecseeeetseateeeees 18 License Agreement Dialog cece cesses eenesssneeeteneeseeeeees 19 Select Installation Folder Dialog eects eee eeeee 20 Confirm Installation Dialog 0 0 eeeeeeeseeeeeeneeseeeeees 21 Installation Complete Display eee eeesesseeeeeneneeeeeees 22 Inserting a Cartrid Ge cicsscciscsssiscissenssesosscensiesessvenssensessetesenesbecsoes 27 Manual Cartridge Eject Hole
7. Access DMA mode for GoVault data transfer operations Installing the GoVault System Application Software After installing the GoVault dock and cartridge disk drive and verifying that your operating system recognizes the drive use one of the three system application applets on the GoVault Resource CD to install the GoVault system application software Each applet provides an installation package that corresponds to one of the three types of supported operating systems e x64 e x86 IA64 GoVault for Windows User s Guide 16 Determining Which System Application Applet to Use Installing the GoVault System Application Software Chapter 2 Installation Procedures Installing the GoVault System Application Software To install the GoVault system application software 1 First you need to determine which system application applet to use 2 Then see Installing the GoVault System Application Software for the detailed software installation instructions To find out which system application applet you need to use 1 From the Start menu on your PC right click My Computer 2 Select Properties 3 On the General tab under the System heading look for the words x64 Edition THEN use the IF system application applet you see x64 Edition x64 you do not see x64 Edition x86 the system is a 64 bit Itanium IA64 After determining which system application applet you need to use
8. Caution If you forget or lose a cartridge password you will not be able to access or retrieve any of the data on the cartridge The data will be lost There is no recovery from a forgotten or lost cartridge password Though the data will be lost you can perform a Security Erase Cartridge function and reformat the cartridge so it can be reused Always record cartridge passwords and store them in a safe secure location GoVault for Windows User s Guide 37 Setting Cartridge Password Protection Figure 22 Set Cartridge Password Dialog Chapter 3 Operation Using Cartridge Password Protection To set password protection for a GoVault cartridge 1 Create the password that you want using the following requirements e From 6 to 16 case sensitive characters e No spaces symbols or special characters 2 Record the password and store it in a safe secure location 3 Insert a write enabled cartridge into the GoVault dock GoVault for Windows User s Guide Right click the GoVault icon in the Windows My Computer or Explorer display to view the GoVault system application software menu see figure 20 on page 35 Select Set Password from the menu to display the Set Cartridge Password dialog see figure 22 Go ault Set Cartridge Password q x Once the password is set each new load of the media REQUIRES the password in order to access the data on the media Password recovery is NOT possible
9. DMA mode for GoVault data transfer operations SS About Data Transfer Modes By default depending on the hardware configuration of the motherboard in your workstation or server system if you do not install the GoVault system application software the Windows operating system might assign the low speed Programmed I O PIO mode for GoVault data transfer operations This can happen if all of the following conditions are true for your system 1 The operating system is a Microsoft Windows environment which is true 2 The workstation or server system has never had a GoVault installed previously GoVault for Windows User s Guide 66 Appendix B Configuring Windows for DMA Data Transfer Mode Determining Your Motherboard Configuration 3 The GoVault device server is connected to the system by an Intel or an Intel compliant motherboard with either an Intel or an Intel compliant ICH5 ICH6 or ICH7 I O Controller Hub To make sure that your system uses the high speed DMA mode for data transfer operations 1 First use the procedure in Determining Your Motherboard Configuration to see if it uses an ICH5 ICH6 or ICH7 I O Controller Hub 2 Then if it does use the procedure in Changing the Transfer Mode on page 69 to configure high speed DMA mode for your GoVault data transfer operations Sea i a Determining Your Motherboard Configuration Figure 39 Device Manager View Menu To find out if the motherboard in your wo
10. Gbytes The cartridges are all read write compatible interchangeable and can be used with any GoVault dock Each GoVault cartridge e Is a removable disk that can withstand a 1 meter drop to a hard surface and has a robust SATA connector that is rated for 5 000 matings with the GoVault dock e Provides safe data storage for up to 10 years under proper storage conditions GoVault for Windows User s Guide 3 Chapter 1 Introduction Product Description e Has a write protect switch to guard against accidental data overwrite e Is preformatted for the Microsoft New Technology File System NTFS Figure 2 Ruggedized Disk Cartridge Write protect switch Front view Rear view GoVault System The highly recommended GoVault system application software provides Application Software tools that you can use to e Download updated firmware to the GoVault dock e Set cartridge passwords to protect data on the cartridges e See warning messages about the fan or if the operating temperature or voltages are out of range internal dock only e View operating statistics about the GoVault dock and individual cartridges e Determine if a Self Monitoring Analysis and Reporting Technology SMART threshold is set on the cartridge e Reformat GoVault cartridges with the FAT32 file system Backup Application With each GoVault for Windows Quantum provides robust backup Software application software that simplifies the automation and
11. LICENSE AGREEMENT EULA FOR USE OF QUANTUM S PRODUCTS AND RELATED INSTALLATION UTILITIES WARNING EXPORT REGULATION ACKNOWLEDGMENT This software is subject to U S export laws as set forth in the Export Adminstration Regulations issued by the U S Department of Commerce C I Do Not gree e d Cancel lt Back 5 Read the License Agreement select Agree and click Next to continue and display the Select Installation Folder dialog see figure 13 GoVault for Windows User s Guide 19 Chapter 2 Installation Procedures Installing the GoVault System Application Software Figure 13 Select Installation Folder Dialog 151 xi Select Installation Folder The installer will install GoVault to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Quantum GoVault Browse Cancel lt Back 6 Use the Select Installation Folder dialog to specify the location where you want to install the GoVault system application software 7 The default location is shown in figure 13 If you want to specify a different location click Browse and navigate to the file location that you want 8 Click Next to continue and display the Confirm Installation dialog see figure 14 GoVault for Windows User s Guide 20 Chapter 2 Installation Procedures Installing the GoVault System Application Software Fi
12. Length 166 5 mm 6 56 in 166 5 mm 6 56 in Weight N A 500 g 17 6 oz Tabletop Standing Profile Dock Side Horizontal Height 117 5 mm 4 63 in 63 3 mm 2 49 in Width 63 3 mm 2 49 in 117 5 mm 4 63 in Length 182 5 mm 7 19 in 182 5 mm 7 19 in Weight 907 g 2 00 Ib Cartridge Height 24 5 mm 1 05 in Width 85 0 mm 3 37 in Length 112 0 mm 4 40 in Weight 158 8 g 5 6 oz 53 Chapter 4 Specifications Physical Specifications Figure 32 GoVault Internal ln 146 00 Dock Dimensions 101 60 D S r 166 50 Figure 33 GoVault Tabletop 117 50 Dock Dimensions 182 50 63 30 GoVault for Windows User s Guide 54 Chapter 4 Specifications Power Specifications Power Specifications The internal GoVault dock is powered by 5 VDC and 12 VDC from the internal power supply of the host workstation or server system The external GoVault Tabletop dock is powered by an AC to DC power adapter converter that provides 12 VDC The power adapter converter plugs into a standard 115 230 VAC facility power receptacle A two meter 24 AWG cord applies the 12 VDC output to the GoVault dock through a rear panel 2 0 mm surface mount power jack Table 4 lists the power specifications associated wit
13. and select Properties to display the appropriate IDE Channel Properties dialog 5 Open the Advanced Settings tab to view the device type and mode information for the two channel devices see figure 42 Secondary IDE Channel Properties General Advanced Settings Driver Details Device 0 Device Type ME Transfer Mode DMA available v Curent Transfer Mode Not Applicable Device 1 Device Type Transfer Mode PIO Ony Current Transfer Mode PIO Mode 6 Recall the Location value from the QUANTUM GoVault Properties dialog that you noted in step 2 of this procedure A Location value of Means GoVault is attached as Location 0 0 Device 0 Location 1 1 Device 1 70 Appendix B Configuring Windows for DMA Data Transfer Mode Changing the Transfer Mode In the examples shown GoVault is attached as Device 1 and the Transfer Mode is PIA Only 7 Tochange the transfer mode select DMA if available from the Transfer Mode list box see figure 43 Figure 43 Changing the Secondary IDE Channel Properties Transfer Mode General Advanced Settings Driver Details Device 0 Device Type Auto Detection Transfer Mode DMA available Current Transfer Mode Not Applicable S S S S S Device 1 Device Type Transfer Mode DMA available PIO O Curent Transfer MNES 8 Click OK to close the IDE Channel Properties dialog 9 To implement the change
14. management of data backup and recovery operations GoVault firmware resides on the GoVault dock and provides the functional operational interface between the GoVault cartridge and the host workstation or server operating system GoVault Firmware GoVault for Windows User s Guide 4 Chapter 1 Introduction Operational Features The GoVault firmware Implements Small Computer System Interface SCSI Block Commands SBC 2 device server Translates SATA based ATAPI block commands status response to SATA based ATA commands on the SATA drive interface Handles the e Write protect feature of the GoVault cartridge e GoVault dock activity LED indicator e GoVault disk drive operating states Manages the e Lock mechanism for the GoVault cartridge to prevent accidental data loss and enhance drive longevity by assuring that an orderly cache flush and shutdown are applied to the drive before each cartridge eject operation e Timeout standby modes for the GoVault dock electronics to extend product life and maximize the Mean Time Between Failure MTBF Operational Features Drive Properties Context Backup Application Interface GoVault for Windows User s Guide GoVault for Windows provides its own operational properties and context support under the Windows operating system See chapter 2 for information about installing the GoVault system application software and chapter 3 for information about using Go
15. page 31 e Changing the Volume Label of Cartridges on page 33 e Reformatting Cartridges on page 33 e Accessing GoVault System Application Software Features which are e Using Cartridge Password Protection on page 37 e Checking the GoVault Dock and Cartridge Status on page 44 e Updating the GoVault Firmware on page 47 e Handling Operational Fault Conditions on page 49 GoVault for Windows User s Guide 24 Chapter 3 Operation Understanding the Activity LED Indicator Display Understanding the Activity LED Indicator Display Table 1 Activity LED Indicator Display Definitions The on off or flashing condition of the green activity LED indicator on the front panel of the GoVault dock displays the various status conditions as shown in table 1 When the LED It means that the GoVault dock is off is not functioning properly or there is no power to the dock is on continuously and not flashing is functioning correctly and either e There is no cartridge in the dock e A cartridge load operation has completed and there is a cartridge in the dock is flashing on slowly is performing one of the following approximately once operations pengecongd e Data transfer e Cartridge security erase or encountered a cartridge medium error condition such as an incompatible file format device communication problem and so on is flashing on quickly firmware update i
16. system e External GoVault Tabletop Is already mounted inside a standalone enclosure The following subsections provide a brief description of each GoVault component e Hardware components e GoVault docks e GoVault cartridges e Software components e GoVault system application software e Backup application software e GoVault firmware Figure 1 GoVault Docks a j Internal External GoVault for Windows User s Guide 2 Chapter 1 Introduction Product Description GoVaultDocks Each GoVault dock provides e The electromechanical load and unload eject mechanisms for the removable disk cartridge e ASerial ATA SATA I O port for interfacing with the removable disk cartridge A green activity LED indicator e Instant availability of the cartridge to the host workstation or server system Additionally each GoVault dock Provides internal e ASATAI O port for interfacing with the host workstation or server system e A DC power connector that accepts 12 VDC and 5 VDC from the workstation or server system power supply external Tabletop A Mini B type USB port for interfacing with the host workstation or server system e A DC power jack that accepts 12 VDC from a 115 230 VAC power adapter converter GoVailtCartridaae GoVault removable Ruggedized Disk Cartridges see figure 2 are GoVault Cartrid 58 5 AES iaaa currently available in capacities from 40 to 160
17. system larger than 32 Gbytes however the maximum file size not volume size is 4 Gbytes If you format a cartridge with the FAT32 file system you must take care that the backup file does not exceed 4 Gbytes or your backup software will report an error SSS a eo ee a Ss ge a aS aan sass Accessing GoVault System Application Software Features The GoVault features described in the following subsections are only available if you have installed the GoVault system application software see Installing the GoVault System Application Software on page 12 To access the GoVault system application software features 1 Right click the GoVault icon in the Windows My Computer or Explorer display to view the GoVault system application software menu see figure 20 Note If you have not installed the GoVault system application software right clicking the GoVault icon displays the standard Windows menu for removable media disk drives GoVault for Windows User s Guide 34 Figure 20 GoVault System Application Software Menu Explore Open Search Set Password Go ault Help Chapter 3 Operation Accessing GoVault System Application Software Features W Scan for viruses t Add to Zip Format Eject Rename Properties 2 On the GoVault system application software menu Selecting Displays Explore the standard Windows Explorer window with an expanded GoVault drive display
18. 1 Chapter 3 Operation Using Cartridge Password Protection 7 As prompted type the new cartridge password in the New Password text box 8 Type the password again in the Confirm Password text box 9 Click OK to assign the new password to the GoVault cartridge and close the Change Cartridge Password dialog m TO remove password protection from a cartridge Figure 26 Removing Cartridge Password Protection 1 Insert or eject and reinsert the password protected cartridge to redisplay the Enter Cartridge Password dialog see figure 23 on page 39 2 As prompted type the cartridge password in the Password text box 3 Select the Change Password checkbox 4 Click OK to display the Change Cartridge Password dialog see figure 25 5 Select the Remove password protection checkbox 6 Verify that the New Password and Confirm Password text boxes are both blank 7 Click OK to remove password protection from the cartridge and close the Change Cartridge Password dialog Performing a Security The Security Erase Cartridge function erases all of the data on a cartridge Erase Cartridge Function Then after completing the Security Erase Cartridge function you will have to reformat the cartridge This is the only way to reuse a password protected cartridge if the password has been forgotten or lost Note The Security Erase Cartridge function only restores the cartridge for reuse There is no recovery function for the data on a
19. My Computer 2 E ey fem a T item to view its ER GoVault lescription use Compact Disc Removable Control Panel Displays the files and folders on Fs Disk G your computer See also My Documents My Network Places Network and Dial up Connections F object s E My Computer Us GoVault for Windows User s Guide 14 Chapter 2 Installation Procedures Installing the External GoVault Tabletop Dock Installing the External GoVault Tabletop Dock Install the external GoVault Tabletop dock and cartridge as follows 1 Connect the drive end Mini B connector of the USB interface cable to the Mini B USB port on the rear panel of the GoVault Tabletop dock see figure 10 2 Connect the DC power output plug of the power adapter converter to the DC power jack on the rear panel of the dock 3 Carefully position the dock in a secure location that provides adequate circulation for the rear panel air vents see figure 10 4 Plug the power adapter converter into a 115 230 VAC facility power receptacle and verify that the LED on the front panel of the GoVault Tabletop dock illuminates Figure 10 GoVault Tabletop Rear Panel Air vents Mini B USB port DC power jack 5 Connect the system end standard connector of the USB interface cable to an available USB port on your workstation or se
20. Vault Most backup applications that can mount removable media disk type devices can access GoVault for Windows For the current list of Quantum or vendor tested compatible backup applications visit the Quantum website at www quantum com ServiceandSupport CompatibilityGuides Index aspx Chapter 2 Installation Procedures This chapter provides instructions for installing the GoVault for Windows dock and cartridge disk drive including GoVault for Windows User s Guide System Requirements on page 7 Cartridge Handling Precautions on page 8 Unpacking and Inspection Procedures on page 8 Installing the Internal GoVault Dock on page 9 Installing the External GoVault Tabletop Dock on page 15 Installing the GoVault System Application Software on page 16 Installing the Backup Application Software on page 23 Registering GoVault on page 23 Chapter 2 Installation Procedures System Requirements System Requirements Before installing GoVault for Windows make sure that your workstation or server system meets the following hardware and software requirements e Hardware e CPU either e Intel Pentium 4 or above e AMD K6 or above e CD ROM drive e 2Mbytes of hard disk storage for the GoVault system application software e For the internal GoVault dock e One available 3 5 or 5 25 inch internal drive bay e ASATA compliant interface provided by either a SATA equipped motherboard or aSATA compli
21. You will not be able to click Cancel after you begin the Security Erase Cartridge function b Click Start Erase to display a deleting all files warning message 5 Click OK on the deleting all files warning message to begin the Security Erase Cartridge function 6 Monitor the progress of the Security Erase Cartridge function 7 Click OK when the erase function completes 8 Reformat the cartridge see Reformatting Cartridges on page 33 Checking the GoVault Dock and Cartridge Status The GoVault application system software keeps operational statistics and current status information about the GoVault dock and cartridges You can view this information on the Status tab of the GoVault Properties dialog see figure 28 as follows 1 Right click the GoVault icon in the Windows My Computer or Explorer display to view the GoVault system application software menu see figure 20 on page 35 2 Click Properties to display the GoVault Properties dialog see figure 21 on page 36 3 Click the Status tab on the GoVault Properties dialog to view the GoVault Status display see figure 28 GoVault for Windows User s Guide 44 Chapter 3 Operation Checking the GoVault Dock and Cartridge Status Figure 28 GoVault Status Go ault E Status Display General AutoPiay Tools Hardware Sharing Status Dock Status 4S shown in figure 28 the GoVault system application software displays operational statistics and status inform
22. ant host bus adapter PCI card e For the external GoVault Tabletop dock one available USB port One of the following operating systems e Windows 2000 Professional and Server SP4 or later e Windows 2003 32 and 64 bit Standard and Server e Windows XP 32 and 64 bit e Windows Vista all editions GoVault for Windows User s Guide 7 Chapter 2 Installation Procedures Cartridge Handling Precautions Cartridge Handling Precautions Always observe the following guidelines and precautions when handling GoVault cartridges Store cartridges e Between 20 C and 30 C at 20 to 40 relative humidity noncondensing e Away from magnetic and electric fields Do not expose cartridges to e Extreme temperature changes such as 20 C per hour e Corrosive gases e Liquids e Excessive dust and particles Do not stack cartridges such that the bottom cartridges are under compressive stress Do not attempt to open cartridges They are tamper evident assemblies Tampering with a cartridge will void the warranty and could permanently damage the hard disk drive Do not drop cartridges where nonoperational specifications might be exceeded E SSS SSS SSS SSS SSS SSS SS naa Unpacking and Inspection Procedures Carefully unpack and inspect the GoVault dock as follows 1 Visually inspect the shipping container and notify your carrier immediately of any damage 2 Place the shipping container on a flat clean stable sur
23. ata transfer operations Do not close the Device Manager window Changing the Transfer Mode If the procedure in Determining Your Motherboard Configuration indicated that PIO is the GoVault data transfer mode change it to DMA mode as follows 1 Right click QUANTUM GoVault in the Device Manager window and select Properties to display the QUANTUM GoVault Properties dialog see figure 41 Figure 41 GoVault Properties QUANTUM GoVault Properties Dialog General Policies Volumes Driver Detats a QUANTUM GoVault Device type Disk dives Manufacturer Standard disk drives Location Location 1 1 Device status This device is working properly you are having problems with this device click Troubleshoot to start the troubleshooter Device usage Use this device enable GoVault for Windows User s Guide 69 Figure 42 IDE Channel Properties Advanced Settings Tab GoVault for Windows User s Guide Appendix B Configuring Windows for DMA Data Transfer Mode Changing the Transfer Mode 2 Note the indicated Location value which might show Location 1 1 or Location 0 0 on your workstation or server system You will need this information later in step 6 of this procedure Click OK to close the QUANTUM GoVault Properties dialog 4 In the Device Manager window right click the IDE Channel listing under which QUANTUM GoVault is shown either the Primary IDE Channel or Secondary IDE Channel
24. ation about the GoVault dock on the left side of the display under the Dock heading The displayed dock information includes e The vendor product name and serial number of the GoVault dock as well as the revision level of its firmware and its interface SATA for the internal dock USB for the external dock The total number emergency eject and of cartridge load operations that have been performed since the dock was installed e The total hours of operation for the GoVault dock GoVault for Windows User s Guide 45 Chapter 3 Operation Checking the GoVault Dock and Cartridge Status For the internal dock SATA interface the displayed information also includes The total hours of operation for the fan The operational status of the voltage temperature and fan If there is a problem the displayed status changes from Normal to Problem see Handling Operational Fault Conditions on page 49 Cartridge Status As shown in figure 28 the GoVault system application software displays operational statistics and status information about the GoVault cartridges on the right side of the display under the Cartridge heading The displayed cartridge information includes GoVault for Windows User s Guide Whether a cartridge is currently loaded or not e Present signifies that there is a cartridge in the dock and the displayed status information is for the loaded cartridge e Previous signifies that there is no ca
25. bust backup application After you have installed the GoVault dock and cartridge hardware and the GoVault system application software THEN refer to the installation IF you want to install instructions provided the included backup application on the included backup CD software some other backup application by the other backup application software software supplier Before installing any other backup application software check the Compatibility Guide on the Quantum website to verify that it is compatible with GoVault www quantum com ServiceandSupport CompatibilityGuides Index aspx After installing the backup application software proceed to Registering GoVault in the following subsection SS ety Registering GoVault After installing GoVault for Windows register it via the Quantum website at Wwww quantum com registration Registering GoVault for Windows ensures that you will receive the latest technical information about the drive as well as other product service and support information GoVault for Windows User s Guide 23 Chapter 3 D f Operation OQ This chapter describes how to use the GoVault for Windows dock and cartridge disk drive including This chapter describes how to use GoVault Tabletop Topics include e Understanding the Activity LED Indicator Display on page 25 e Inserting and Ejecting Cartridges on page 26 e Attaching Labels to Cartridges on
26. c average Spindle speed 5400 RPM Start time 3 5 sec Stop time including eject 3 0 sec GoVault for Windows User s Guide 57 Reliability Specifications Chapter 4 Specifications Reliability Specifications Table 6 lists the GoVault reliability specifications Table 6 Reliability Specifications Specification Value Load unload cycles 5 000 dock and cartridge Dock service life 5 years at 2 75 load unload cycles per day MTBF Internal dock 375 000 hours Tabletop dock 300 000 hours Cartridge 330 000 hours Cartridge archive life gt 10 years GoVault for Windows User s Guide Unrecoverable data rate 1 error in 1014 58 Environmental Specifications Table 7 Environmental Specifications Chapter 4 Specifications Environmental Specifications Table 7 lists the GoVault environmental specifications Specification Value Temperature e Operating e Nonoperating 50 F to 104 F 10 C to 40 C Dock 40 F to 140 F 40 C to 60 C Cartridge 68 F to 86 F 20 C to 30 C Relative humidity e Operating e Nonoperating 20 to 80 noncondensing Dock 10 to 95 noncondensing Cartridge 20 to 40 noncondensing GoVault for Windows User s Guide 59 Chapter 4 Specifications Interface Compliance Specifications Interface Compliance Specifications Table 8 lists the GoVault interface compliance s
27. cseeeeeceeseeeeees 63 Releasing the Bezel Clips cies csceseseeeeeecseanseeeses 64 Removing the 5 25 inch Bezel s ssssssssssssesiesresresresresresresresees 64 Installing the 3 5 inch Bezel 0 c cece cs ceeeececseeeseeeeees 65 Device Manager View Menu cccccecsccsesseeseeesseseeesseeeees 67 Devices by Connection Listing ccc eee creeeeeeees 68 GoVault Properties Dialog ees eessesseseeeseseneseeeeeneneee 69 IDE Channel Properties Advanced Settings Tab 70 Changing the Transfer Mode eee esseeeeessseneeeeeeenenenenes 71 DMA Mode Configured 0 0 0 ccc eeeececseseseececscsnanseeesees 72 vii Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 GoVault for Windows User s Guide Tables Activity LED Indicator Display Definitions 25 Resolving Abnormal Hardware Conditions cseeeceee 51 Physical Specifications ccc cesses ee cesseseeneeesesenees 53 Voltage and Current Specifications cece eeeees 55 Performance Specifications 0 0 ceeescseseeeseeseseneeeeseseeeeteeeeaes 57 Reliability Specifications ccc ccescseseses es cseeesescseeaeseeeeeee 58 Environmental Specifications ceccsseeeeseseseeeeeeseseeeteeeeees 59 Interface Compliance Specifications cesses 60 Safety Stamd ards cssesessiees ssscscsassssssseseestoasnssevs nieee Sess 76 Electromagnetic Compatibility EMC Regulations 77 Regulatory AZencieS 0 e
28. d the product GoVault for Windows User s Guide 74 Appendix D 2 m Regulatory Compliances O This appendix identifies the GoVault regulatory compliances The topics include Safety Standard Compliances on page 76 e Electromagnetic Compatibility EMC Compliances on page 77 e Regulatory Agency Certifications on page 78 GoVault for Windows User s Guide 75 Safety Standard Compliances Appendix D Regulatory Compliances Safety Standard Compliances GoVault drives comply with the safety standards listed in table 9 Table 9 Safety Standards Country Regulatory Organization Compliant to Canada Canadian Standards Association CSA UL CSA 60950 1 EU member nations Comit Europ en de Normalisation Electrotechnique the European Committee for Electrotechnical Standardization CENELEC EN 60950 1 1st edition Germany Bauart EN 60950 1 2001 IECEE member nations Taiwan TECEE International Electrotechnical Commission on Electrical Equipment IECEE for Mutual Recognition of Test Certificates for Electrical Equipment CB Scheme BSMI CB Scheme per IEC 60950 1 with details and exceptions for each member country BSMI certification CNS 14336 United States Nationally Recognized Testing Laboratory NRTL UL CSA 60950 1 IECEE member nations include Argentina Austria Australia Belgium Brazil Canada China PR Czech Republic D
29. dge while it is being accessed can result in a loss of data GoVault for Windows User s Guide 27 Chapter 3 Operation Inserting and Ejecting Cartridges 2 Press and hold the front panel cartridge eject button for a second or longer and watch the activity LED to confirm that the cartridge eject operation is underway This LED indication Signifies continuous fast flashing a normal cartridge eject operation which can take up to ten seconds to complete five flashes and then stop that either the backup application software or the operating system inhibited the cartridge eject operation In this case see Software Cartridge Eject Procedure in the following subsection or refer to the documentation for your backup application software 3 Remove the cartridge from the dock after the eject operation completes and store it in its protective case Software Cartridge Eject Procedure Use Windows to perform the cartridge eject function as follows 1 Verify that the font panel activity LED indicator is not flashing which would signify that the cartridge is being accessed Caution Ejecting the cartridge while it is being accessed can result in a loss of data 2 Right click the GoVault icon in either Windows Explorer or the My Computer window to display the GoVault menu see figure 14 on page 30 3 Click Eject to eject the cartridge 4 Remove the cartridge fr
30. e 5 Before using the cartridge again verify the integrity of its directory and file system as follows a Insert the cartridge into the GoVault dock b Use the Windows chkdsk command or a third party utility to check the cartridge file system c Ifthe integrity check fails reformat the cartridge before using it again see Reformatting Cartridges on page 33 GoVault for Windows User s Guide 29 Chapter 3 Operation Inserting and Ejecting Cartridges Manual Cartridge Eject Procedure In case of a power loss or other unusual situation that prevents a normal power or software cartridge eject operation you can manually eject the cartridge from the GoVault dock by straightening a large paper clip and inserting it into the front panel manual cartridge eject hole see figure 17 Do not use a pencil or other breakable items Caution Do not use the manual cartridge eject procedure while power is applied to the GoVault dock Data can be lost or corrupted if you eject the cartridge while power is applied to the dock Figure 17 Manual Cartridge Eject Hole Manual cartridge eject hole GoVault for Windows User s Guide 30 Chapter 3 Operation Attaching Labels to Cartridges Attaching Labels to Cartridges GoVault cartridges have two designated areas for attaching labels one on the front and one on the top as shown in figure 18 Additionally the protective plastic cartridge case has an area for at
31. ee ee cesseseeeetesssssseeeeteseseeeeens 78 viii 9D 9 V Audience Purpose Document Organization Preface This guide was written for users of the Quantum GoVault for Windows dock and cartridge disk drive This guide provides the following information about the GoVault disk drive Unpacking and installation instructions e Basic operating procedures e Specifications This guide is organized as follows e Chapter 1 Introduction provides an overview of the GoVault disk drive and summarizes the drive s key operational features e Chapter 2 Installation Procedures provides handling precautions unpacking tips and installation instructions for the GoVault disk drive e Chapter 3 Operation describes how to use the GoVault disk drive and deal with operating fault conditions GoVault for Windows User s Guide ix Preface e Chapter 4 Specifications provides detailed GoVault dock and cartridge specifications e Appendix A Changing the Bezel provides instructions for changing the internal GoVault dock to fit in a 3 5 inch drive bay Appendix B Configuring Windows for DMA Data Transfer Mode provides instructions for configuringWindows to use direct memory access DMA transfer speeds to improve GoVault performance if you do not install the GoVault system application software e Appendix C Environmental and Disposal Compliances identifies GoVault environmental compliance
32. eee ceeeescseeeseeeseee 30 vi Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 GoVault for Windows User s Guide Figures Cartridge Label Locations 00 0 csesesseseeessnsseeseseseeseseee 31 Cartridge Write Protect Switch 0 ee eee ceseseeseseteseneneneee 32 GoVault System Application Software Menu 35 GoVault Properties Dialog eee eects ceseseeeesceeeseseeeeees 36 Set Cartridge Password Dialog ee eeeeeeeeees 38 Enter Cartridge Password Dialog cece eects eens 39 Incorrect Password Eject Message c ccc eeeseeneeeeees 40 Change Cartridge Password Dialog 0 ees eeseseseteeees 41 Removing Cartridge Password Protection 42 Security Erase Cartridge Dialog eerste teens 43 GoVault Status Display 0 ccc ceccsessseesescseseseseecseseaeseeeeees 45 GoVault Firmware Update Dialog cceeeeeeeeees 48 Ready to Commence Firmware Update Message 48 Firmware Update Complete Message cccccecesneeees 49 GoVault Internal Dock Dimensions 0 eee eeeeeeeeeeees 54 GoVault Tabletop Dock Dimensions cee eeeeeeeeeeeees 54 Parts and Tools Required ieee cseseessseseeceeseeceeneeesseeeaees 63 Removing the Side Brackets 00 0 0 cesses c
33. enmark Finland France Germany Hungary India Ireland Israel Italy Japan South Korea Montenegro Netherlands Norway Poland Russian Federation Serbia Singapore Slovakia Slovenia South Africa Spain Switzerland Turkey United Kingdom and USA GoVault for Windows User s Guide 76 Appendix D Regulatory Compliances Electromagnetic Compatibility EMC Compliances Electromagnetic Compatibility EMC Compliances Table 10 Electromagnetic Compatibility EMC GoVault drives comply with the EMC regulations listed in table 10 Regulations Country Regulatory Organization Compliant to Canada Industry Canada Digital Apparatus ICES 003 Digital Apparatus Interference Causing Equipment Standard ICES 003 EU member nations CE Emissions per CISPR 22 EN55022 and Immunity per CISPR 24 EN55024 Japan Voluntary Control Council for Interface VCCI VCCI South Korea MIC CISPR 22 and CISPR 24 Taiwan Bureau of Commodity Inspection and BSMI EMC certification CNS Quarantine BSMI 14338 United States Federal Communications Commission Title 47 Code of Federal FCC Regulations Part 15 Subpart B 47CFR15B Note Use the internal GoVault dock only in equipment where the combination has been determined to be suitable by an appropriate certification organization for example Underwriters Laboratories Inc or the Canadian Standards Association in North America GoVault for W
34. esseseessessssesesesnesseesesenenees 51 Specifications 52 Physical Specifications ansan 53 Power SPCCHACATONS ccceeetssscsneyesesnsesentnayssnencdovasbunevdberiicnnebesadsvrgrobaatuvenctes 55 Performance Specification Susiec iecerei a e 57 Reliability Specifications nisesiriiiinisisesiiniisiniierriiiisiisensiireiiesii deessent 58 GoVault for Windows User s Guide iv Contents Environmental Specifications cccccsscsesssescsseecesesseeesseseecssesesscseseeseenessens 59 Interface Compliance Specifications 0 eeseseneeceeseenseetesseaeeeseeaees 60 Appendix A Changing the Bezel 62 Parts and Tools Required esscr 62 Proced t snircniii a e EA E EEE E EEA 63 Appendix B Configuring Windows for DMA Data Transfer Mode 66 About Data Transfer Modes sisi icscecsssesesssssstssstssersnstersestsncssebacesassvavestnannoes 66 Determining Your Motherboard Configuration cece eee 67 Changing the Transfer Mode o 0 ccccesesseseeesesesesescsesssesesescsesesesesescseaeaeans 69 Appendix C Environmental and Disposal Compliances 73 Environmental Comp liance sssescssssesseeesscssessecenssssesessessseecssensnsensesee 73 Disposal of Electrical and Electronic Equipment 0 cece eseneeeeeeee 74 Appendix D Regulatory Compliances 75 Safety Standard Compliances cc ceeeseesscsessesesesessesesesessseseseseseesesesesens 76 Electromagnetic Compatibility EMC Compliance 0 eee 77 Regulatory Agency Certifications
35. face and GoVault for Windows User s Guide carefully remove the contents Chapter 2 Installation Procedures Installing the Internal GoVault Dock 3 Visually inspect the GoVault dock and notify your Quantum representative immediately of any damage 4 Always save the shipping container and packing materials for any future use ea Se Installing the Internal GoVault Dock Installing the SATA Card To install the internal GoVault dock and cartridge disk drive complete the following procedures in the order presented e Installing the SATA Card if required e Installing the Internal GoVault Dock If your workstation or server system does not already have either a SATA equipped motherboard or aSATA compliant host bus adapter PCI card you should follow the procedures provided by the manufacturer of the SATA card and your computer reference manual If the procedures presented in this subsection do not appear to be appropriate for your workstation or server system stop the installation attempt and seek assistance from the appropriate hardware manufacturer Note This procedure is only necessary if your workstation or server system does not already have a SATA equipped motherboard or aSATA compliant host bus adapter PCI card installed Procedure 1 As required a Save and close your open files and terminate all running applications b Shut down the workstation or server system c Disconnect the AC power c
36. ftwareandDocumentationDownloads GoVault Index aspx Firmware 4 Compare the most recent revision of the GoVault firmware on the Quantum website with the version that is installed on your dock a If they are the same then there is no need to proceed with the firmware update procedure b If the firmware on the Quantum website is a later version than the firmware installed on your dock then download the newer firmware file saving it to a location on your local system startup hard drive This is usually drive C 5 Insert a write enabled cartridge into the GoVault dock 6 Click Update Firmware on the Status display to view the Firmware Update dialog see figure 29 7 Click Browse for Firmware File and navigate to the new firmware file you downloaded and saved in step 4 b of this procedure 8 With the new firmware file displayed in the Enter Firmware Filename field click Start Update 9 As prompted by the Ready to commence firmware update message see figure 30 close all open applications that might try to communicate with the GoVault drive including e Any third party backup software e Windows Explorer e My Computer GoVault for Windows User s Guide 47 Chapter 3 Operation Updating the GoVault Firmware Figure 29 GoVault Firmware Update Dialog Go ault Firmware Update xi Transfer firmware File to Enter Firmware Filename Browse for Firmware File Perform Firmware update Start U
37. gure 14 Confirm Installation Dialog lc x Confirm Installation The installer is ready to install GoVault on your computer Click Next to start the installation Cancel lt Back 9 Click Next to start the installation 10 Appearance of the Installation Complete display signifies a successful installation of the GoVault system application software see figure 15 11 As prompted click Close to exit the GoVault Setup Wizard GoVault for Windows User s Guide 21 Chapter 2 Installation Procedures Installing the GoVault System Application Software Figure 15 Installation Complete Display Pele Installation Complete GoVault has been successfully installed Click Close to exit 12 Remove the GoVault Resource CD from the CD ROM drive 13 Verify successful installation of the GoVault system application software by right clicking the GoVault drive letter and seeing the Set Password and GoVault Help options on the menu display 14 If you are going to install the included backup application or another backup application proceed to Installing the Backup Application Software in the following subsection If you are not going to install a backup application skip to Registering GoVault GoVault for Windows User s Guide 22 Chapter 2 Installation Procedures Installing the Backup Application Software Installing the Backup Application Software GoVault for Windows includes a ro
38. h the GoVault docks Table 4 Voltage and Current Specifications Specification Value Internal 5 VDC 12 VDC Dock DC voltage tolerance 5 0 VDC 5 12 0 VDC 10 Non operating 5 5 VDC 28 0 VDC maximum Maximum operating current e Idle 0 8 Amps N A e Continuous 1 2 Amps 0 3 Amps Ripple peak to peak 100 mAmps 100 mAmps GoVault for Windows User s Guide 55 Chapter 4 Specifications Power Specifications Specification Value Tabletop Input voltage 60 Hz 115 230 VAC 10 Dock DC voltage tolerance 12 0 VDC 10 Non operating maximum 28 VDC Maximum operating current e Idle e Continuous 0 30 Amps with cartridge inserted 0 11 Amps without cartridge 0 50 Amps with cartridge inserted Ripple peak to peak 100 mAmps GoVault for Windows User s Guide 56 Chapter 4 Specifications Performance Specifications SS E Performance Specifications Table 5 Performance Specifications Table 5 lists the GoVault performance specifications Specification Value Capacity A function of the installed cartridge 40 80 120 or 160 Gbytes Data transfer rates e 26 Mbytes second typical e 34 Mbytes second maximum peak Seek rates e Minimum 1 track e Average e Maximum 1 0 msec read 1 5 msec write 12 5 msec read 14 5 msec write 22 msec read 24 msec write Latency 5 56 mse
39. icator signifies a successful cartridge load operation see Inserting Cartridges on page 21 13 Chapter 2 Installation Procedures Installing the Internal GoVault Dock 14 Use Windows My Computer to verify successful GoVault installation and configuration see figure 9 15 Perform a number of file copy operations to and from the GoVault cartridge to verify the disk write read functions 16 If you are going to install both the GoVault system application software and the backup application software then proceed to Installing the GoVault System Application Software in the next subsection If you are not going to install the GoVault system application software then skip to Installing the Backup Application Software on page 23 Note If you do not install the GoVault system application software the Windows operating system might assign the low speed Programmed I O PIO mode for GoVault data transfer operations Use the procedures in appendix B Configuring Windows for DMA Data Transfer Mode on page 66 to determine if this is the case and if necessary configure the operating system to use the high speed Direct Memory Access DMA mode for GoVault data transfer operations Figure 9 Successful Emycomputer A Configuration Display File Edit View Favorites Tools Help Bak v gt gt search Gyrolders CBristory BS GE x A Eel B Pe Ya LJ SS 3 Floppy Local Disk C Local Disk D Compact Disc
40. indows User s Guide 77 Appendix D Regulatory Compliances Regulatory Agency Certifications You should also consider the following safety points e Install the drive in an enclosure that limits the user s access to live parts gives adequate system stability and provides the necessary grounding for the drive e Provide the correct voltages 5 VDC and 12 VDC based on the regulation applied Extra Low Voltage SEC for UL and CSA and Safety Extra Low Voltage for BSI and VDE if applicable Regulatory Agency Certifications Table 11 Regulatory Agencies GoVault is certified by the regulatory agencies and organizations listed in table 11 Certification Country Mart Cert BSMI Taiwan Mark amp D33102 Emissions amp Safety cCSAus Canada amp US Mark amp Safety LR56637 CE Europe Mark Immunity amp Emissions amp Safety C Tick Australia Mark amp N1132 Emissions requires CE report FCC US Mark Immunity amp Emissions Nemko Norway Mark Safety VCCI Japan Mark Emissions combined CSA and UL is acceptable under C UL US GoVault for Windows User s Guide 78 Canadian Standards Association CSA International Electrotechnical Commission IEC Appendix D Regulatory Compliances Regulatory Agency Certifications GoVault is certified under the CSA s Component Recognition Program CSA Standard C22 2 NO 950 GoVault is classified fo
41. ion software monitors the currently installed cartridge for detection of a Self Monitoring Analysis and Reporting Technology SMART threshold once a minute When it detects a SMART threshold fault the GoVault system application software displays a SMART fault warning and e Posts a message in the Windows Application Event log e Updates the GoVault Properties setting the SMART set status to Yes see figure 28 on page 45 Contact Quantum Technical Support for diagnosis instructions GoVault for Windows User s Guide 51 Chapter 4 Specifications This chapter provides GoVault for Windows dock and cartridge disk drive technical specifications including GoVault for Windows User s Guide Physical Specifications on page 53 Power Specifications on page 55 Performance Specifications on page 57 Reliability Specifications on page 58 Environmental Specifications on page 59 Interface Compliance Specifications on page 60 52 Physical Specifications Chapter 4 Specifications Physical Specifications Table 3 lists the GoVault physical specifications see figure 32 and figure 33 Table 3 Physical Specifications Specification Value GoVault for Windows User s Guide Internal Bay Installation Configuration Dock 3 5 inch 5 25 inch Height 41 3 mm 1 63 in 41 3 mm 1 63 in Width 101 6 mm 4 00 in 146 0 mm 5 75 in
42. is not accessible and you will not be able to read any data from the cartridge GoVault for Windows User s Guide 32 Chapter 3 Operation Changing the Volume Label of Cartridges Changing the Volume Label of Cartridges Under Windows 2003 Windows XP and Windows Vista you can change the volume label name of GoVault cartridges as you would any other disk drive by 1 Right clicking the GoVault drive letter in the Windows My Computer or Explorer display 2 Selecting either e Rename on the menu display and typing a new volume name on the My Computer or Explorer display e Properties on the menu display and typing a new volume in the name field of the General tab dialog Reformatting Cartridges Caution Reformatting a cartridge destroys all of the data on the cartridge You can reformat GoVault cartridges as you would any other disk drive by 1 Right clicking the GoVault drive letter in the Windows My Computer or Explorer display 2 Selecting Format on the menu display and specifying the new cartridge e Capacity e File system e Volume label e Format options GoVault for Windows User s Guide 33 Chapter 3 Operation Accessing GoVault System Application Software Features The GoVault system application software can format the cartridge with the NTFS or FAT32 file system Note If you have installed the GoVault system application software you can format a FAT32 file
43. o frequently asked questions FAQs You can also access software firmware and drivers through this site For further assistance or if training is desired contact Quantum Quantum Technical Assistance Center in the USA 800 284 5101 For additional contact information www quantum com support To open a Service Request www quantum com esupport For the most up to date information on Quantum Global Services please visit www quantum com support GoVault for Windows User s Guide xi Preface GoVault for Windows User s Guide xii Chapter 1 0 m Introduction m This chapter provides an introductory overview of the Quantum GoVault for Windows dock and cartridge disk drive Topics include e Overview on page 1 e Product Description on page 2 e Operational Features on page 5 a Overview The GoVault drive is an easy to use cost effective high performance removable disk data protection device for the following Microsoft Windows based workstation and server systems e Windows 2000 Professional and Server SP 4 and later e Windows 2003 32 and 64 bit Standard and Server e Windows XP 32 and 64 bit e Windows Vista all editions GoVault for Windows User s Guide 1 Chapter 1 Introduction Product Description Product Description As shown in figure 1 GoVault is available in two models e Internal Mounts in a 3 5 or 5 25 inch bay of your computer workstation or server
44. om the dock after the eject operation completes and store it in its protective case GoVault for Windows User s Guide 28 Chapter 3 Operation Inserting and Ejecting Cartridges Emergency Cartridge Eject Procedure Caution Avoid using this procedure Ejecting a cartridge in this manner can result in a loss of data and directory corruption If neither the power nor software cartridge eject procedure is successful and you absolutely must have the cartridge ejected from the dock 1 Verify that the font panel activity LED indicator is not flashing which would signify that the cartridge is being accessed Caution Ejecting the cartridge while it is being accessed can result in a loss of data 2 Press and hold the front panel cartridge eject button until the cartridge ejects This could take from fifteen to thirty seconds or more Disregard any displayed error messages Note If the cartridge still does not eject remove power from the GoVault by either shutting down your workstation or server system internal GoVault dock or unplugging the power adapter converter from the DC power jack on the rear panel of the external GoVault Tabletop dock and use the manual cartridge eject procedure see Manual Cartridge Eject Procedure 3 Remove the cartridge from the dock after the eject operation completes 4 Restart your workstation or server system to reset the GoVault dock firmwar
45. ord from the facility AC power receptacle GoVault for Windows User s Guide 9 Chapter 2 Installation Procedures Installing the Internal GoVault Dock 2 Remove the cover from the workstation or server system Note See your computer manufacturer s instructions for the proper procedures to remove the cover 3 Install the SATA card in an available PCI slot and secure the card to the computer using one screw see figure 3 Figure 3 Installing the SATA Card Dh SATA card PCI slot Installing the Internal After you have installed the SATA card or if your computer workstation GoVault Dock or server system already has either a SATA equipped motherboard or a SATA compliant host bus adapter PCI card use the following procedure to install the internal GoVault dock Note The standard configuration of the internal GoVault dock includes side brackets and a 5 25 inch bezel for installation in a 5 25 inch drive bay If you need to install the dock in a 3 5 inch drive bay use the procedure in appendix A on page 62 to remove the side brackets and change the bezel before installing the internal GoVault dock GoVault for Windows User s Guide 10 Figure 4 Installing and Securing the Internal GoVault Dock GoVault for Windows User s Guide Chapter 2 Installation Procedures Installing the Internal GoVault Dock If you have just installed a SATA card then you already have shut down the workstation o
46. orkgroup 27 August 2004 Serial ATA II Extension to Serial ATA 1 0a Errata Serial ATA Workgroup January 17 2005 USB 2 0 e Universal Serial Bus Specification version 2 0 April 27 2000 GoVault for Windows User s Guide 61 Appendix A 2 m Changing the Bezel T The standard configuration of the internal GoVault dock includes side brackets and a 5 25 inch bezel for installation in a 5 25 inch drive bay If you need to install the dock in a 3 5 inch drive bay use the procedure in this appendix for removing the side brackets and changing the bezel E E Parts and Tools Required Make sure you have the following parts and tools before you attempt to change the GoVault 5 25 inch bezel see figure 34 A3 5 inch GoVault bezel assembly A blunt dowel no larger than 0 12 inches in diameter A wooden or plastic stick is ideal e A small Phillips screwdriver GoVault for Windows User s Guide 62 Appendix A Changing the Bezel Procedure Figure 34 Parts and Tools Required SSS Procedure To change the GoVault bezel 1 Remove the two screws that attach each side bracket to the GoVault dock see figure 35 2 Remove the side brackets store them in a safe place Figure 35 Removing the Side Brackets 3 Carefully insert the dowel into each of the four access holes two on the upper front sides two on the bottom to release the bezel clips while applying a slight outward force on
47. password protected cartridge with a forgotten or lost password GoVault for Windows User s Guide 42 Chapter 3 Operation Using Cartridge Password Protection If you cannot access a password protected cartridge because of a forgotten or lost password perform the Security Erase Cartridge function as follows 1 Close all applications running on the workstation or server system especially e Applications that might try to access the GoVault cartridge e File managers such as My Computer or Explorer Note Depending on the size of the cartridge the Security Erase Cartridge function could take anywhere from 30 minutes to 2 hours or more 2 Insert or eject and reinsert the password protected cartridge to redisplay the Enter Cartridge Password dialog see figure 23 on page 39 3 Click the Security Erase button to display the Security Erase Cartridge dialog see figure 27 Figure 27 Security Erase Go ault Security Erase Cartridge x Cartridge Dialog After a Security Erase the cartridge must be formatted This operation can take two or more hours depending on the capacity of your cartridge Click Help for details Elapsed time 00 00 00 Cancel Help GoVault for Windows User s Guide 43 Chapter 3 Operation Checking the GoVault Dock and Cartridge Status 4 On the Security Erase Cartridge dialog a Click Cancel if you want to quit without erasing any of the data on the cartridge
48. pdate Close Help SEA Ce Ed H Be Commence Firmware Update GoVault Fire i Message Ready to commence firmware update Please close all applications that may access the device including any open Windows Explorer windows The firmware update may take several minutes and will require a system reboot Do NOT remove power from the system or device To begin the update click OK To quit click CANCEL cme 10 Click OK to begin the firmware update 11 When the firmware update operation completes the GoVault system application software prompts you to restart the system see figure 31 12 As prompted click OK to restart the workstation or server system GoVault for Windows User s Guide 48 Chapter 3 Operation Handling Operational Fault Conditions Figure 31 Firmware Update Go ault Firmware Update x Complete Message Firmware update complete Please close all applications and click OK to reboot the system now 13 To verify that the GoVault dock firmware was successfully updated a Right click the GoVault icon in the Windows My Computer or Explorer display to view the GoVault system application software menu see figure 20 on page 35 b Click Properties to display the GoVault Properties dialog see figure 21 on page 36 c Click the Status tab on the GoVault Properties dialog to display the GoVault Status dialog see figure 28 on page 45 d Verify that the Revision field displays the upda
49. pecifications Table 8 Interface Compliance Specifications Interface Specification Compliances SCSI 2 e SCSI 2 Small Computer System Interface 2 SCSI 2 ANSI INCITS 131 1994 e SCSI Architecture Model 2 GAM 2 ANSI INCITS 366 2003 e SCSI Primary Commands 2 SPC 2 ANSI INCITS 351 2001 SCSI Block Commands 2 SBC 2 draft standard rev 16 ANSI INCITS Project T10 1417 D SCSI 3 e SCSI Architecture Model 3 SAM 3 approved standard ANSI INCITS Project T10 1561 D e SCSI Primary Commands 3 SPC 3 draft standard rev 23 ANSI INCITS Project T10 1416 D e SCSI 3 Block Commands SBC ANSI INCITS 306 1998 GoVault for Windows User s Guide 60 Chapter 4 Specifications Interface Compliance Specifications Interface Specification Compliances SATA e AT Attachment with Packet Interface 6 ATAPI 6 ANSI INCITS 361 2002 e AT Attachment with Packet Interface 7 Volume 1 Register Delivered Command Set Logical Register Set ATAPI 7 V1 draft standard ANSI INCITS Project T13 1532D e AT Attachment with Packet Interface 7 Volume 3 Serial Transport Protocols and Physical Interconnect ATAPI 7 V3 draft standard ANSI INCITS Project T13 1532D Serial ATA High Speed Serialized AT Attachment Revision 1 0a Serial ATA Workgroup 7 January 2003 Serial ATA 1 0a Errata Serial ATA Workgroup December 20 2004 Serial ATA II Extensions to Serial ATA 1 0a Revision 1 2 Serial ATA W
50. possible to insert the cartridge either upside down or backwards If you feel any mechanical resistance as you slide the cartridge into the dock stop and make sure the cartridge is oriented properly with the connector to the rear and the alignment slot to the upper right 3 Firmly push the cartridge the rest of the way into the dock GoVault for Windows User s Guide 26 Chapter 3 Operation Inserting and Ejecting Cartridges 4 Verify that the front panel activity LED flashes on and off as the operating system accesses the cartridge Figure 16 Inserting a Cartridge Alignment slot Ejecting Cartridges Eject a cartridge from the GoVault dock by either e Pressing the front panel cartridge eject button see Power Cartridge Eject Procedure e Using the Windows software eject function see Software Cartridge Eject Procedure or your backup application software If neither of those procedures ejects the cartridge and you must remove the cartridge from the dock you could also e Force an emergency cartridge eject by pressing and holding the front panel cartridge eject button see Emergency Cartridge Eject Procedure e Use the front panel manual cartridge eject hole see Manual Cartridge Eject Procedure Power Cartridge Eject Procedure 1 Verify that the font panel activity LED indicator is not flashing which would signify that the cartridge is being accessed Caution Ejecting the cartri
51. quality products in an environmentally sound manner and to comply with all applicable environmental laws rules and regulations This product was designed manufactured and made available with consideration to worldwide laws rules and regulations applicable to the product and the electronics industry including the European Union Directives 2002 95 EC amp 2002 96 EC RoHS and WEEE For further information on Quantum s Environmental Compliance and Global Citizenship please visit our website at qcare g uantum com GoVault for Windows User s Guide 73 Appendix C Environmental and Disposal Compliances Disposal of Electrical and Electronic Equipment Disposal of Electrical and Electronic Equipment This symbol on the GoVault dock or on its packaging indicates that the components should not be disposed of with your other waste materials Instead they should be submitted to a designated collection point for the recycling of electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal helps conserve natural resources and ensures that the equipment is recycled in a manner that protects human health and the environment For more information about properly disposing of your waste equipment for recycling please visit our website at qcare quantum com or contact your local government authority your household waste disposal service or the business from which you purchase
52. r safety standards of the International Standard TEC 950 European Standard EN 60950 by GS and Bauart license GoVault for Windows User s Guide 79
53. r server system and removed the cover In this case skip to step 4 of this procedure If your computer workstation or server system already had either a SATA equipped motherboard or aSATA compliant host bus adapter PCI card then proceed to step 2 of this procedure As required a Save and close your open files and terminate all running applications b Shut down the workstation or server system c Disconnect the AC power cord from the facility AC power receptacle Remove the cover from the workstation or server system Note See your computer manufacturer s instructions for the proper procedures to remove the cover Select an available internal drive bay and if required remove the bay cover Slide the internal GoVault dock into the bay and secure it to the computer chassis with two mounting screws on each side see figure 4 Internal GoVault dock re 11 Chapter 2 Installation Procedures Installing the Internal GoVault Dock 6 Connect one end of the SATA data cable to the SATA data connector on the back of the internal GoVault dock see figure 5 Caution Do not force SATA connections SATA connectors are designed to fit one way only If you encounter any difficulty in making the SATA cable connection rotate the cable and try again Figure 5 Connecting the SATA Data Cable to the Dock SATA data connector SATA data cable
54. re ss eessesesseseisesriseeeisrerisrsrisrsrrsreresrereereresees 4 GoVault FitMWate ienesis evan ie e EEEE 4 Operational FedttreS sisien ienie nen r E E E EAEE iiet 5 Drive Properties COntext essensen 5 Backup Application Interface cc cesecesecseeeeeseeseseseetecasseeeseeaeseeeetees 5 Chapter 2 Installation Procedures 6 System REQUIPCIMENUS 3 eose iessen nien n E E ATE EERE 7 Cartridge Handling Precautions s sssessesissesresrsesiestsrrsriesierresrssnesresresrrsnesres 8 Unpacking and Inspection Procedures ssssssesiesiesressesissrerrisresresrerresreres 8 Installing the Internal GoVault Dock ccc eeeeeeesesseeseeneeeteseneeees 9 GoVault for Windows User s Guide iii Contents Installing the SATA Card isc sectiesssinssitiesisoesiaescvenstienessevetiinsevenstieye obedhases 9 Installing the Internal GoVault Dock ccccccceeeseseseseeeseetesseeeseseaes 10 Installing the External GoVault Tabletop Dock cccessseeeeeseseeeeeeneees 15 Installing the GoVault System Application Software cceeeeeeeeee 16 Determining Which System Application Applet to Use 17 Installing the GoVault System Application Software oe 17 Installing the Backup Application Software 0 0 cece ee eeeeeene tees eeees 23 Registering Gov aul erneieren eneeier ni e e tanin 23 Chapter 3 Chapter 4 Operation 24 Understanding the Activity LED Indicator Display eee 25 Inserting and Hjecting Cartridges cccccccsesese
55. rkstation or server system uses an Intel or Intel compliant ICH5 ICH6 or ICH7 I O Controller Hub 1 Open a Device Manager window 2 On the View menu click Devices by connection see figure 39 to display your system devices by connection type g Device Manager TOR gt GH e Devices by type gt Devices by connection Resources by type Resources by connection Show hidden devices Customize IDE ATA ATAPI controllers 9 IEEE 1394 Bus host controllers Keyboards E gt Mice and other pointing devices GoVault for Windows User s Guide 67 Figure 40 Devices by Connection Listing GoVault for Windows User s Guide Appendix B Configuring Windows for DMA Data Transfer Mode Determining Your Motherboard Configuration 3 Sequentially expand the following device categories in the order presented looking for a QUANTUM GoVault listing see figure 40 a b c d o ACPI Uniprocessor PC or ACPI Multiprocessor PC Microsoft ACPI Compliant System PCI Bus Intel R XXXXX Ultra ATA Storage Controllers or Intel R XXXXX Serial ATA Storage Controllers Primary IDE Channel Secondary IDE Channel Advanced programmable interrupt controller Intel R 82801 PCI Bridge 244E Intel R 8280 1GB LPC Interface Controller 2788 Intel R 8280 1GB PCI Express Root Port Intel R 8280 1GB PCI Express Root Port Intel R 8280 1GB PCI Express Root Port Intel R 82801GB PCI E
56. rtridge in the dock and the displayed status information is for the last cartridge that was loaded Whether the cartridge password protection feature is enabled If the cartridge is write protected An indication if the cartridge has detected a Self Monitoring Analysis Reporting Technology SMART threshold fault see SMART Threshold Detection on page 51 The capacity and serial number of the cartridge The total number of Gbytes that have been written to the cartridge and read from the cartridge The total number of times that the cartridge has been loaded into a GoVault dock and the total operating hours Power on hours of the cartridge Note The statistics that are cumulative over the life of the cartridge Gbytes written read load count and power on hours are all stored on the cartridge and will revert to zero as a result of a Security Erase Cartridge operation 46 Chapter 3 Operation Updating the GoVault Firmware Updating the GoVault Firmware Check and update the firmware on the GoVault dock as follows 1 Use the procedure in Checking the GoVault Dock and Cartridge Status to view the GoVault Status display see figure 28 2 Note the Revision level shown for the GoVault dock in the Dock column on the Status display 3 To determine the most recent revision level of the GoVault firmware use your Internet connection to open the Quantum web page at http www quantum com ServiceandSupport So
57. rver system and verify that the system launches the Found New Hardware wizard that finds and configures the device driver assigns a drive letter and enables read write access 6 Use Windows My Computer to verify successful GoVault Tabletop configuration see figure 9 GoVault for Windows User s Guide 15 Chapter 2 Installation Procedures Installing the GoVault System Application Software 7 Insert a GoVault cartridge into the dock and verify that the front panel activity LED indicator signifies a successful cartridge load operation see Inserting Cartridges on page 21 8 Perform a number of file copy operations to and from the GoVault cartridge to verify the disk write read functions 9 If you are going to install both the GoVault system application software and the backup application software then proceed to Installing the GoVault System Application Software in the next subsection If you are not going to install the GoVault system application software then skip to Installing the Backup Application Software on page 23 Note If you do not install the GoVault system application software the Windows operating system might assign the low speed Programmed I O PIO mode for GoVault data transfer operations Use the procedures in appendix B Configuring Windows for DMA Data Transfer Mode on page 66 to determine if this is the case and if necessary configure the operating system to use the high speed Direct Memory
58. s and provides instructions for proper disposal of unwanted electrical and electronic equipment e Appendix D Regulatory Compliances identifies the GoVault compliance with safety and EMC regulations Notational Conventions This guide uses the following conventions Note Notes emphasize important information related to the main topic Tech Tip Tech Tips provide technical information which may be helpful in performing the procedure Caution Cautions indicate potential hazards to equipment and are included to prevent damage to equipment Warning Warnings indicate potential hazards to personal safety and are included to prevent injury Contacts The following subsections identify the Quantum company contacts GoVault for Windows User s Guide xX Preface Quantum Corporate Headquarters To order documentation on GoVault Tabletop or other products contact Quantum Corporation P O Box 57100 Irvine CA 92619 7100 949 856 7800 800 284 5101 Technical Publications To comment on existing documentation send e mail to doc comments quantum com Quantum Home Page Visit the Quantum home page at www quantum com Getting More Information or More information about this product is available on the Service and Help Support website at www quantum com support The Service and Support website contains a collection of information including answers t
59. s in progress approximately once per second is flashing on quickly is unloading a cartridge approximately two times per second is flashing on quickly approximately four times per second temperature or voltage is out of range internal dock only GoVault for Windows User s Guide 25 Chapter 3 Operation Inserting and Ejecting Cartridges When the LED It means that the GoVault dock is flashing on very quickly approximately eight times per second encountered an unrecoverable hardware error such as a Power On Self Test POST failure Inserting and Ejecting Cartridges You can insert and eject GoVault cartridges without shutting down the workstation or server system Inserting Cartridges Procedure 1 Verify that the activity LED indicator is on continuously and not flashing to signify that the GoVault dock is functioning correctly Caution Do not insert a cartridge when the activity LED indicator is either off or flashing Doing so might require a manual eject procedure to remove the cartridge 2 Carefully slide the cartridge into the GoVault dock until you feel a slight resistance as the cartridge engages the internal mechanical load eject mechanism see figure 16 Note The GoVault dock has an internal alignment tab that engages a matching alignment slot on the upper right side of the cartridge This design feature makes it im
60. sseteseseessseseessseseseseeesneeseeeeeses 26 Inserting Cartridges secorir En E EE 26 Ejecting Cartrid g s osrennennesnencnna n eai 27 Attaching Labels to Cartridges ssssssssssessssssesisissrsreesserresresrnsresrenresresnesnes 31 Write Protecting Cartridges c cicsscsectesscassectersennscstsnscgrvestorscatverassocvtvnsanenes 32 Changing the Volume Label of Cartridges ecceeeseeeeeeeneeeeeees 33 Reformatting Cartridges scenerie iia i 33 Accessing GoVault System Application Software Features 34 Using Cartridge Password Protection sssssessesissesssesserieresrresrerierresresresres 37 About Cartridge Password Protection ss sssessesissessesreerisrrsresrereerrsres 37 Setting Cartridge Password Protection ceeeccesesseseeeseeseseeeeeeeneee 38 Entering the Cartridge Password 0 cee ee eeeeeeeseeeeteteneeeeeeeee tenes 39 Changing the Cartridge Password ccessescceseseseeceeseeseeeecetenetetenens 41 Performing a Security Erase Cartridge Function eee 42 Checking the GoVault Dock and Cartridge Status 00 0 0 eee 44 Dock Status eseina aonr aE Ea E aaar 45 Cartridge Status iiiar r E ER 46 Updating the GoVault Firmware ss e sssesssssserissisresresreerrsresnessrerienrnrenresres 47 Handling Operational Fault Conditions s ssssessessssissessesresrissesresrrereeresens 49 Abnormal Hardware Conditions sssssssssesiseressisresseeresresresresreeresnesses 50 SMART Threshold Detection eeeeccess
61. t dock to redisplay the Enter Cartridge Password dialog see figure 23 Repeat the password entry procedure beginning with step 1 40 Chapter 3 Operation Using Cartridge Password Protection Changing the Cartridge To change the current password of a password protected cartridge Password l 1 Eject and reinsert the cartridge to redisplay the Enter Cartridge Password dialog see figure 23 in the preceding subsection 2 As prompted type the current cartridge password in the Password text box 3 Select the Change Password checkbox 4 Click OK to display the Change Cartridge Password dialog see figure 25 e x Password Dialog Go ault Change Cartridge Password x Once the password is set each new load of the media REQUIRES the password in order to access the data on the media Password recovery is NOT possible If the password is forgotten the media can be reused after executing a Security Erase Doing so will result in the loss of any data on the media New Password Confirm Password I Remove password protection 4 password must be from 6 to 16 characters No spaces are allowed The fields are case sensitive Cancel Help 5 Create the new password that you want using the following requirements e From 6 to 16 case sensitive characters e No spaces symbols or special characters 6 Record the password and store it in a safe secure location GoVault for Windows User s Guide 4
62. taching a label Caution Use only Quantum labels on GoVault cartridges Other labels can cause a cartridge to jam in the GoVault dock Figure 18 Cartridge Label Locations Label locations Vents Caution Do not block the vents when attaching labels to the front of GoVault cartridges GoVault for Windows User s Guide 31 Chapter 3 Operation Write Protecting Cartridges Write Protecting Cartridges GoVault cartridges have a two position write protect switch that enables and disables write access to the disk see figure 19 In this position The write function is unlocked enabled Data can be both written to and read from the cartridge locked disabled write protected Data can be read from the cartridge but not written to it Note The Windows operating system displays an error message if you try writing to a write protected cartridge The default configuration of the write protect switch on GoVault cartridges is the unlocked write enabled position Figure 19 Cartridge Write Protect Switch l F Write protect switch shown in the unlocked position Note On Windows 2000 systems you cannot use the write protect function on GoVault cartridges that are formatted with the New Technology File System NTFS Accessing a write protected NTSF cartridge on a Windows 2000 system produces an error message indicating that the drive
63. ted firmware revision Handling Operational Fault Conditions The following subsections provide guidelines for dealing with GoVault fault conditions including e Abnormal Hardware Conditions which are e Internal dock voltage problems e Internal dock temperature problems e Internal dock fan problems Note The abnormal hardware conditions apply to the internal GoVault dock They are neither detected nor reported by the external GoVault Tabletop dock e SMART Threshold Detection GoVault for Windows User s Guide 49 Abnormal Hardware Conditions Chapter 3 Operation Handling Operational Fault Conditions The GoVault system application software samples three operational aspects of the internal GoVault dock and cartridge disk drive once a minute e Voltage e Temperature Fan When it detects that the internal dock temperature voltage or fan operation is abnormal the GoVault system application software e Displays a temperature voltage or fan warning message e Posts a message in the Windows Application Event log Open the Windows Event Viewer to see this message If the hardware condition remains abnormal for two minutes the GoVault system application software e Flashes the activity LED indicator on the internal GoVault dock quickly at approximately four time per second e Fjects the cartridge e Displays a cartridge eject message If you reinsert a cartridge while the abnormal
64. temperature condition persists the GoVault system application software will eject the cartridge after one minute If the hardware condition persists the GoVault system application software continues posting messages to the Windows Application Event log at five minute intervals When the hardware condition returns to normal and remains there for five minutes the GoVault system application software e Posts a message to the Windows Application Event log indicating that the hardware operation has returned to normal Displays a message that the abnormal hardware condition has cleared Table 2 lists the steps you should take to resolve abnormal hardware conditions GoVault for Windows User s Guide 50 Table 2 Resolving Abnormal Hardware Conditions SMART Threshold Detection Chapter 3 Operation Handling Operational Fault Conditions IF a problem occurs THEN voltage shut down the computer and contact the computer manufacturer for instructions and diagnosis temperature check and make sure that the internal GoVault dock fan is operational and the exhaust air flow is not restricted or blocked fan contact Quantum Technical Support for diagnosis instructions Note After the activity LED indicator begins flashing to signify an abnormal hardware condition it will not return to normal until you shut down and restart the workstation or server system The GoVault system applicat
65. the bezel see figure 36 GoVault for Windows User s Guide 63 Appendix A Changing the Bezel Procedure Figure 36 Releasing the Bezel Clips 4 Make sure that the bezel release is even across all surfaces and carefully remove the bezel in a straight outward motion see figure 37 and store it in a safe place Caution Do not force the bezel It should slide off easily Figure 37 Removing the 5 25 inch Bezel 5 Set the chassis up right and carefully align all four clips of the 3 5 inch bezel with the access holes 6 Verify that cartridge manual eject button is aligned with the through hole on the bezel and carefully push down on the bezel assembly with slow even pressure across all surfaces until the clips snap the bezel into place see figure 38 7 With the 3 5 inch bezel in place you can now install the GoVault dock in a 3 5 inch drive bay GoVault for Windows User s Guide 64 Figure 38 Installing the 3 5 inch Bezel GoVault for Windows User s Guide Appendix A Changing the Bezel Procedure 65 DD G E Appendix B Configuring Windows for f DMA Data Transfer Mode If you are not going to install the GoVault system application software use the procedures in this appendix to determine the hardware configuration of the motherboard in your workstation or server system and if necessary configure the operating system to use the high speed Direct Memory Access
66. ty Erase GoVault for Windows User s Guide 39 Chapter 3 Operation Using Cartridge Password Protection As prompted type the cartridge password in the Password text box Click OK to close the Enter Cartridge Password dialog and access the GoVault cartridge If you entered an incorrect password an error message asks you to try again Click OK to redisplay the Enter Cartridge Password dialog see figure 23 5 As prompted type the cartridge password in the Password text box Figure 24 Incorrect Password Eject Message Click OK to close the Enter Cartridge Password dialog and access the GoVault cartridge If you entered a second incorrect password a second error message asks you to try again Repeat steps 4 5 and 6 If you enter a third incorrect password the GoVault system application software terminates the password entry routine and displays an error message indicating that you must now eject and reinsert the cartridge to proceed see figure 24 Go ault Incorrect Password f x The Password you entered is incorrect The cartridge must be ejected and reinserted before another password can be attempted IF you click Cancel the data on the cartridge will not be accessible and the cartridge must be ejected with the eject button on the dock ma _ nob 9 As prompted click Eject to eject the cartridge 11 GoVault for Windows User s Guide Reinsert the cartridge into the GoVaul
67. uota Status Label ooo Type Removable Disk File system NTFS W Used space 68 788 224 bytes 65 6 MB PP Free space 39 938 445 312 bytes 37 1 GB Capacity 40 007 233 536 bytes 37 2 GB Drive F J Compress drive to save disk space IV Allow Indexing Service to index this disk for fast file searching Cancel sow GoVault for Windows User s Guide 36 Chapter 3 Operation Using Cartridge Password Protection Using Cartridge Password Protection The GoVault system application software provides cartridge password protection features that you can use to e Create and use a unique password for each GoVault cartridge e Change the password or remove password protection for a cartridge e Perform a Security Erase Cartridge function to reuse the cartridge if you forget or lose the password About Cartridge Before setting up password protection for your GoVault cartridges Password Protection carefully consider the following issues e Ifyou set a password for a cartridge you will have to type the password each time you insert the cartridge into the dock e You might want to use a cartridge password if the data stored on the cartridge is sensitive to you and you don t want the data to be seen by others But if you are certain the cartridge will always be in your possession you might not want to use a password e There is no possible data recovery from a forgotten or lost cartridge password
68. xpress Root Port Intel R 8280 1GB PCI Express Root Port Intel R 82801G8 Serial ATA Storage Controllers 27C0 3 Primary IDE Channel lt HDS722516VLSA80 z IDE Channel 270F G Primary IDE Channel Intel R 8280 1GB USB Universal Host Controller 27C8 Intel R 8280 1GB USB Universal Host Controller 27C9 Intel R 8230 1GB USB Universal Host Controller 27CA Intel R 8280 1GB USB Universal Host Controller 27CB 1 If you do not see QUANTUM GoVault listed as either an Intel R XXXXX Serial ATA Storage Controller or an Intel R XXXXX Ultra ATA Storage Controller then the GoVault device server is connected to the system by an I O Controller Hub with DMA already configured as the data transfer mode In this case you do not have to change the mode Close the Device Manager window and enjoy your GoVault installation If you do see QUANTUM GoVault listed as either an Intel R XXXXX Serial ATA Storage Controller or an Intel R XXXXX Ultra ATA Storage Controller then it is true that the GoVault device server is connected 68 Appendix B Configuring Windows for DMA Data Transfer Mode Changing the Transfer Mode to the system by an Intel or an Intel compliant motherboard with either an Intel or an Intel compliant ICH5 ICH6 or ICH7 I O Controller Hub In this case PIO is configured as the data transfer mode and you should use the procedure in Changing the Transfer Mode to configure high speed DMA mode for your GoVault d
69. y Quantum e Q OC aa User s Guide User s Guide User s Guide User s Guide User s Guide User s Guide User s Guide GoVault for Windows 20013264 001 GoVault for Windows User s Guide P N 20013264 001 June 2007 Product of USA Quantum Corporation provides this publication as is without warranty of any kind either express or implied including but not limited to the implied warranties of merchantability or fitness for a particular purpose Quantum Corporation may revise this publication from time to time without notice COPYRIGHT STATEMENT Copyright 2007 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law TRADEMARK STATEMENT Quantum and the Quantum logo are registered trademarks and GoVault is a trademeak of Quantum Corporation Other trademarks may be mentioned herein which belong to other companies Contents Chapter 1 Introduction 1 OV CIVIC ain e ET RERE EEEE E E E panedaete dacs 1 Product Descriptio eisini e n a CE CEON RE 2 GoVault DOCKS sciis iioriir naei A A E 3 G Vault Cartridges s ssssscs sisenssesesssenssseesdberdvesssissnsteassias iovenssdeodssensebaniseenss 3 GoVault System Application Software sssessesessesresresiesresresresseereeness 4 Backup Application Softwa

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