Quantum DLT2000xt Product Bulletin
Contents
1. CB No CBO0126 Date October 3 2002 Page 1 of 1 Quantum DLT amp Storage Systems Group Customer Bulletin Subject End of Service Life for DLT2000 and DLT2000XT Product DLT2000 and DLT2000XT Purpose To notify customers that Quantum will utilize third party repair providers for all DLT2000 and DLT2000XT repairs effective October 1 2002 and that Quantum will cease supporting DLT2000XT for parts or service effective March 30 2003 Strategy Quantum has a commitment to support each of its products for a total of five years from last customer ship which would be March 2003 in the case of DLT2000XT The recent volume of returns and the five year commitment now indicate it is time for Quantum to cease support Effective October 1 2002 Quantum will begin utilizing a third party repair provider for all DLT2000 and DLT2000XT products All return authorization procedures will be provided by the third parties identified below Quantum has authorized MSRC Co in North America and Connexion Point in Europe to perform repairs on the DLT2000 and DLT2000XT For more information please visit our website at WWW Quantum com Details For North American repairs For Europe and APAC repairs MSRC Co Connexion Point UK Ltd 112 Crawley Falls Road Unit 9 Queen Eleanor House Brentwood New Hampshire 03833 Kingsclere Park Kingsclere Phone 603 642 6899 Ext 210 Hampshire RG20 4SW Contact Name Steve Mower Phone 44 0 1635 291 460 Contact N2. ame Doc O Connor Actions Customers should take this opportunity to determine their support requirements for the DLT2000 and DLT2000XT beyond March of 2003 and execute a plan to ensure un interrupted service Quantum Confidential 2002 Quantum Corporation All rights reserved Quantum and the Quantum logo are trademarks of Quantum Corporation registered in the U S A and other countries DLTtape the DLTtape logo Super DLTtape and the Super DLT tape logo are trademarks of Quantum Corporation 85 60018 01 Rev D
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