Home

Q-See QC304 Remote Monitoring Guide

Contents

1. 173 15 156 138 http 173 52 8 46 Las fen FIAT AA pair server verification https for all sites in this zone PICTURE 3 3 General Security privacy Content Connections Programs Advanced Select a zone to view or change security settings amp y O Internet Localintranet Trusted sites Restricted sites Trusted sites SY This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Custom Custom settings To change the settings dick Custom level To use the recommended settings click Default level E Enable Protected Mode ceetif STE8tartigg Internet Explorer Reset all zones to default level PICTURE 3 4 27 STEP 12 Pull down the Reset to a ites menu button and select Low Settings Loose XAML Disable Enable Prompt XAML browser applications Disable Enable Prompt lat XPS documents Disable Enable Prompt Fp NET Framework reliant components Fp Permissions for components with manifests _Nieshle 4 m Takes effect after you restart Internet Explorer Reset custom settings Reset to adi default W Medium default W PICTURE 3 5 STEP 13 Click the Reset button STEP 14 Click Yes when asked Are you sure you want to change
2. In multi screen mode only the channel outlined in green will be affected by the controls As with the Preview window double clicking on a channel in multi screen mode wik bring it 1o a OPE hana view However X double clicking on it again will bring it to full screen mode where it occupies the entire monitor Double click Watermark H lt Return a third time to return it to its original position 08 11 31 109 04 4 Speed 0 KB S Progress Oo Start Time 16 40 45 End Time 16 41 00 File Size i0482 KR PICTURE 3 33 Checking the box next to a file in the File List window will allow you to download it to your computer s hard drive Use the More button to more conveniently download multiple files at one time The Watermark feature allows you to tag a file that has been saved to your computer while Return closes the File List search This authentication only appears during playback 37 ALARM Clicking the Alarm tab at the top of the screen will shift the display to the Alarm window where you can have the Web Service provide on screen notifications of alarm events Alene Typa Biak Eror J Wider Less PE External Alan PE Oina Alarm PICTURE 3 36 These settings do not affect the alarm notifications made on the system itself Instead these are notifications made by the application In this manner the Web Service acts as a back up notification system For example if the network connection at the DVR s sys
3. hitp 10 6 196 6 Router s IP address into the browser window s address bar to access your PICTURE 1 6 router Applications amp STEP 2 Locate the DMZ settings in SAT your router Each manufacturer is different so please consult your drania orra Treig P hitmi T iny P Abret router s manual for the location of this setting Two examples are shown at ME Cees right Doeme STEP 3 Enable DMZ PICTURE 1 7 STEP 4 Enter the NVR s IP address one oE RE z Te can E rita be bo pat a migi Computer on POUT ey qu STEP 5 Click on Apply or Save to se ee preserve your settings The DMZ hemitewed Fone option lati yoo set a Mingis competer on your m the rosten F yau havt 2 cope that capt run iemet apokcaten suc behiti tha r ugi theni you Gen Heca che carputer mto thee DME for unre Mew Leave your router control panel open as you will need to obtain DNS information from your router in Section 1 5 Domain Name System DNS You should now proceed to the section entitled Confirming that Ports are Opened Bote Putting a compute in the DME may apata thot computer to a wot U G thE chion ce cee ie Pea Ene CME E oat a DHE F ADH i p paas PICTURE 1 8 S AN NOTE Specific instructions for setting up DMZ in 2Wire Airport Dlink O Linksys Netgear and other brand routers can be found at www Q See com Network 10 OPTION 3 OPENING PORTS USING DMZ ON 2WIRE ROUTERS Access
4. 63 Account Just as you can authorize others to use your system you can also create user accounts for others to use Smart PSS to observe and control any connected recorders The process is the same as on your NVR or NVR And you can grant users specific permissions or limit their ability to make changes as needed STEP 1 Open the Account window and aduse Si y select Add from the upper left User Type EEE STEP 2 The Add User window will UserName open Enter the new user s name and Password password You will also need to set Confirm Password iy whether this user is a Manager or i sd Operator Additionally you may add notes regarding this user STEP 3 Select which rights this user is allowed from the User Authority menu You can also limit which cameras and devices this user has access to using the Device List on the right of the window STEP 4 Click Add to save the new account Select Add More to add additional users without closing the window SHSASHSHS ESHS AS iv v v y v PICTURE 3 83 You can edit or remove a user account by clicking on that user s name in the Account window and clicking on the Edit or Delete button respectively Device Parameter Configuration This button is located in the lower left of the PICTURE 3 84 Device Setup menu and opens up the Device Configuration window This window contains menus granting access to more of your system s functions Detailed information
5. Comnpansiyi H254 w REMOTE DEVICES ee iE th i ADVANCE Resolution tigr se Rescludon CIF wl Frame Piste F PA 25 w Frame Ratoi PS 15 w Bi Rate Type Constant w BE Rate Type Constant se Bi Rate 405 w es Ba Rate 192 vw KS Reteence DA Rate 9 4095 0193KRS Reteence Dii Rate 1412 40069 Auto Enable CI Audio Enabe Copy Save Ratrasn PICTURE 3 41 Record Setting This menu will have three to six submenus available depending on the recorder s technology and capabilities Not all menus listed below will appear on all models Camera Settings This menu controls how the recorder deals with each camera including resolution framerate and more You can set the performance for both main stream and the substream for remote viewing 40 RECORD SETTING Schedule gt CAMERA SETTINGS Channel 1 Second 0 30 Redundancy gt ALARM gt MOTION EVENTS SETTING REMOTE DEVICES sae ESD IES DO ST EE IT TEE EE a Setup ADVANCE os Pree rr errr l 4 Ae PICTURE 3 42 Schedule This is exactly the same as the Schedule menu allowing you to set up the recording mode for each camera for specific times of the day RECORD SETTING IPC Ext Alarm No Signal Local Alarm Net Alarm gt CAMERA SETTINGS Enable 1 v gt SCHEDULE gt gt MOTION EVENTS Hold Time 5 Second 5 600 Sensitivity 3 Vv ree 5 600 vity REMOTE DEVICES ccion ADVANCE i M Record Channel 2 lal fa sA e z ls Rec Continue 10 Second 10
6. Enter the FTP server address port and remote directory If the remote directory is left blank the system will automatically create folders according to the IP time and channel User Name and Password This is the account information created when you set up your FTP and is used to allow the DVR to log into the server File Length This is the maximum length in minutes Files under the maximum will upload completely Files longer PICTURE 2 6 than the maximum limit will only upload to that limit and not continue If the value is left at O there is no limit and the system will upload all files completely Image Upload Interval This is the time taken between snapshots uploaded to the FTP e The lower portion of this window allows you to set up to two upload periods for each channel Recordings made during the time s selected will be uploaded to the server You can specify which type of incidents will be uploaded as well e Once you ve completed your FTP setup click the Test button to check your settings 24 25 Remote monitoring is the ability of the user to monitor and control their system from another location This allows the user to be able to continue to maintain situational awareness without being restricted to being physically at their DVR or NVR In the case of the latter system this adds yet another layer of security as the NVR can be housed in a secure off site location while connecting to the cameras throug
7. Loyola Ave Cambridge Ave Abraham Ave Harvard Ave Rochelle Ave 1S JUOWaIETD 1S Aysusniun Yale Ave Edita Axa St Marys Cir Westminster Blvd Shrewsbury Ave i gt cau ve Westminister PH e3143 s108 iS abpuqxy PICTURE 3 86 When you first select the E Map icon you will be asked to add a map Once you have imported the file it will appear in the window Select Edit and then drag a camera from the device list on the right to its location on the map While in Edit mode you may modify or add to the map using the options in the Tool pulldown to the right If you selected Flash in E Map option when creating your Alarm Scheme the icon for a St Marys Cir camera that is triggered will flash red toalet estminster Blvd you You can double click on either icon or Shrewsbury Ave the camera s name in the device list to see its video iftilinasn Parl PICTURE 3 87 66 TV WALL If you have a multi screen video or other large format display connected to your computer you Can export your camera views instead of being contrained to a single computer monitor The operation of your video wall will follow the same process used to set up your Preview screen You can splice the video from two or more adjacent screens by selecting them hold Ctrl while clicking on the screen s You will need to bind your display to a format by first using TV Wall setup If 1 0 DEVICE MGR you do not see your vide
8. With the exception of 2Wire brand routers when a router or networked device reboots due to a power loss or other issue the addresses will change and the port forwarding configuration will no longer work For that reason unless you have a 2Wire router we recommend changing your NVR s network setting to a fixed or static IP address which will not change STEP 1 Return to the Network Menu STEP 2 Select TCP IP on the left STEP 3 Uncheck the box marked DHCP STEP 4 Click Save Proceed to Section 1 5 Domain Name System DNS without closing the window a CAMERA ee EVENT NETWORK E STORAGE E SYSTEM PORTS MTU 1500 PPPOE DONS UPNP BLOCKIALLOW EMAIL FTP POE SWITCH Default Cancel Apply PICTURE 1 12 13 1 4 PPPOE If you are going to attach the DVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options Before you proceed you will need to contact your ISP to obtain your User Name and Password You will not have to worry about Static IP previous section STEP 1 Select the PPOE option on the left of the Network Settings window PICTURE 1 13 STEP 2 Click Enable STEP 3 Input the User Name and Password provided by your ISP into their respective fields STEP 4 Click OK to save your settings Click on Save in the Netwok window before closing that window PICTURE 1 14 STEP 5 Restart your DVR and return to the PPOE window
9. tent defiewtions for tha profile are shows in the Oslin STEP 8 Enter 85 in the From and To Apeticanion Prota Name 6 Create Application Definition boxes for Port or Range rence TP UOF Port or Range frome To STEP 9 Leave the next two boxes blank cues pia nasi pon _ to use the default settings ae 2 eee _ SEES specubred firemasl changes it addon to urmgie pott forwarding If STEP 10 Click on Add to List Your A EAAS a router will require you to log in to asn un Definition List accept the settings If you have not OAA created your own password for your Ba router it is the 10 digit System Key printed on the label on your router between the square brackets PICTURE 1 10 STEP 11 Once your settings have been confirmed repeat Steps 8 10 this time entering 37777 for the From and To ports STEP 12 Click on Back and then select the name you entered in Step 6 from the list of Applications Clicking on Add and then Save Leave your router control panel open as you will need to obtain DNS information from your router in Section 1 5 Domain Name System DNS 11 CONFIRMING THAT PORTS ARE OPENED To confirm that your ports have been forwarded successfully go to www canyouseeme org using a computer connected to the same router as the DVR STEP 1 Enter 85 into the box labeled What Port Browser Windows Internet Explorer C8 a http canyouseeme org STEP 2 Click on t
10. when opening Smart PSS for the first time the Device Management page will be opened to the Add Device tab as well Pi 7 DEVICE MGR Professional Surveillance System PICTURE 3 66 If you are adding systems that are located on the same network as the computer click on Auto Add Smart PSS will then search the network for any NVRs NVRs or IP cameras that are connected Those that are found will be added to the list of systems that are available to be added to Smart PSS Select which systems to add using the check box to the left of that device s name 10 10 6 198 37777 10 10 6 198 DVR Xx04HF X 192 168 1 120 37777 192 168 1120 DWR 10 10 56 82 40009 10 10 6 82 NVR P 10 10 6 86 40006 10 10 6 86 aPC 10 10 56 87 40005 10 10 6 87 PC 10 10 6 183 37777 10 10 6 183 aPC 10 11 65 37777 10 11 65 IPC HD2100 10 10 6 189 37777 10 10 6 189 DVR 192 168 1 107 IPC 192 168 1107 37777 PO 192 168 1 110 37777 192 168 1110 IPDome Added Total 0 10 PICTURE 3 67 Once you ve selected the desired systems click on Add to allow Smart PSS to manage it If you do not see a specific system click Refresh to search the network again 52 For systems that are not connected to the same network as the computer you are running Smart PSS on you must use the Manual Add button You ll need to manually add the information needed for the program to connect to the item Title Name the device to make i
11. 300 C Alarm Out 2 3 Alarm Continue 10 Second 1 300 C PTZ Activation C Tour w 2l la lalla Le lz 1s Snapshot a i2 al lal s kel 17 18 C Show Message v Send Email yj Alarm Upload _ Buzzer PICTURE 3 43 Alarm This submenu will only appear if the recorder has alarm capabilities and will have three or four tabs depending on the type of recorder This menu is for scheduling the alarm periods and determining how the system will react when an alarm is triggered by different types of alarm events The IPC External Alarm is an NVR only feature that handles any alarm inputs from cameras like the QCN8002B and QCN8010Z 41 Coma T im j mhn ji iwari PICTURE 3 44 PICTURE 3 45 The next two tabs cover signal loss and alarms triggered by external sensors connected to the recorder These tabs operate in the same manner as their respective menus on the recorder with full information covering setup of events and triggers can be found in Sections 4 1 Camera and 4 2 Event in the Users Manual The Network Alarms tab is for future software development and is not functional at this point in time Motion Events This is the area where most users will make changes This menu duplicates the Events menu which is found in the Settings menu on the recorder This is covered in Motion Video Loss and Camera Masking Detection which is located in Section 4 1 Camera of the Users Manual Motion Detect w Enable Trigger Period Setup S
12. Your NVR will have automatically connected to the Internet and you can use the number in the IP address field to remotely access the DVR 14 1 5 DOMAIN NAME SYSTEM DNS MACINTOSH AND PC USERS Once you have completed the above sections you are able to operate your DVR remotely The sections below allow you to take advantage of additional features including the ability to access your DVR using a conventional domain name and having your system send out e mail alerts To access these functions you will have to access your router to obtain your DNS Domain Name System number STEP 1 Return to your router s control Browser Windows Internet Explorer window eo hittp 31 919 622 24 If you did not have to open your G router ial router in a Previous Step simpy open i SSM scrus a new browser window and enter DEVICE INFO DEVICE INFORMATION the Gateway address covered in aE All of your Internet and network connection details z STATISTICS Section 1 1 INTERNET SESSIONS ROUTING MAC Address 00 24 01 77 f9 00 EE IP Address 81 919 622 249 WIRELESS Subnet Mask 255 255 255 0 Primary DNS Server 10 6 196 6 eco g V UIN erve u Advanced DNS Disabled STEP 2 Locate your router s status window may also be named Information or Info it will list the DNS number You will only need to PICTURE 1 15 use the primary set of numbers write it down for later use STEP 3
13. amp Wi window CONFRIM cae iene YOU RE HUMAN sa FPN EA P Enter the text you see above cass boa N ba STEP 4 Select DDNS from the list on the left PICTURE 1 20 PICTURE 1 18 STEP 5 Check the Enable box a CAMERA we EVENT BOD aes Network l na STEP 6 Enter your account information STEP 3 mene oe vt your OOU oan ilir including the user name and TCP IP CORRENGN IS highlighted in the iSi of a password that you used when PORTS T Enable connections to the right of the main es ee ema care rd a creating your domain name PPPOE R part of the Network window and me r a E ER that its status reads Connected YE ee z nie STEP 7 Click the OK button to preserve UPNP Taban Maik TSS 755 255 0 The DNS server information will be shown Write this down for use in the next section your settings BLOCK ALLOW PICTURE 1 21 Be a l A Olin the beck bo preveni further change Asahia t Aeir k Enable PICTURE 1 19 Q SEE DONS Myo 388 com PICTURE 1 22 16 17 1 7 RESOLVING CONNECTION ISSUES There are several hardware related situations which can prevent the NVR s port from being properly forwarded The presence of multiple routers or the routers not featuring UPnP or DMZ are the two most common issues DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK If there is more than one router between the NVR and the Internet it will block communication to and from your system To find out the number of routers o
14. computer without having to run the full Preview window at all times Alarm 1 0 This allows you to group alarms together in the same manner as you can create groups of cameras using Device Manager When alarms in a group are activated they can be used to activate a siren or other device connected to the system s Alarm Out port 61 GENERAL While most of the controls in Smart PSS are for operating your system remotely the General Setting window is for controlling the program itself There are two tabs in the General settings window General and File The first tab General lets you perform some basic housekeeping Network Adjust this slider to reflect your network speed It ranges from WAN to 1000M Log Save This lets you set how long the activity logs are saved Choose from 1 to 6 months Auto Login When checked Smart PSS will automatically log into your system when the program is launched Auto Login Windows If this is enabled and the computer restarts while Smart PSS is running then the computer will automatically log you back into Windows Auto Time Sync If needed you can instruct Smart PSS to sync to the computer s internal clock at a set time The File tab is where you set where recordings and snapshots will be saved on your computer s hard drive DEVICE SETUP This window handles the functions found in the Alarm and Recording menus on your system Clicking on any of the five icons under the Device
15. control your system using one of two addresses You will have a local IP address usable by computers connected to the same router as your DVR This address can also be used by wireless devices as long as they are able to also connect to your router s WiFi signal Once you leave the area covered by your local network you will need to use a Second address to access the DVR This is the address which will allow you to connect to your system from anywhere in the world with Internet access And by using Q See s free DDNS service MyQ See com more on this later you ll be able to do so using a conventional web address If you are using a router proceed with Section 1 1 If you are connecting directly to the Internet via a modem then begin with Section 1 4 NOTE The minimum speed on the internet connection is 1Mbps download and 1Mbps upload for 4 and 8 channels and 2Mbps download and upload for 16 channels You can check the speed of your connection at both ends by going www SpeedTest net from both a computer attached to the same router as the DVR as well as the remote computer which you will be using Startup Wizard and the Remote Monitoring Quick Start Poster If you were able to connect your computer to your network and to the Internet using the Startup Wizard when you powered up your DVR you should skip to Section 1 3 Static Internal IP Address in order to ensure that your network address does not change in the event of a power outa
16. enable you to make changes to the basic settings on your recorder You can change the date and time format I Tune Format 24 HOUR v Daylight Savings Time settings your System Time 213 11 07 09 01 26 imomceca time zone how your recorder deals v os A DSTT A Date Day of Week with a full hard drive and indicate sg edan Start Trae Ma v The 2nd Wee w Sunday v 00 o0 which dates are holidays so that your End Time No w Tme 1st Week w Sunday v oo 00 recorder will use the appropriate re Time Zone GMT G3 00 v schedule on the proper day a Renn ere Changing the language on your ex isons Update Penod 1 Hours 0 1024 recorder remotely will cause you to lose remote connection as it will an enm oma have to reboot for the change to take PICTURE 3 48 place You will be able to reconnect normally after a few minutes by logging in again PICTURE 3 49 43 Network This series of menus allows you to adjust your network settings in the same way that you would using the Network window on your system These settings are covered at the beginning of this manual Please note that making certain changes such as the IP address ports and mode of connection can cause you to lose remote connection with your recorder You will have to log in again using the new settings In extreme situations your recorder will no longer be able to stream video to your remote devices until the corre
17. on these funtions is contained in respective parts of the User Manual Included menus are Network Event Manager Storage Manager System Configuration and System Info Again these menus replicate those found on your recorder Network The settings for your system s connection to the network are located here Care should be given when altering these settings as changing them could result in loss of connection to your recorder Event Manager This contains the remaining settings that were not included in Video Check above You can set responses for both the recorder itself and any other networked systems You are also able to configure the alarm responses for network conflicts hard drive failure or full disk among others Storage Manager This shows the status of your recorder s hard drive s System Config Many of these are found in your Settings menu on your system including the general settings such as the system language date format daylight savings time etc You 64 can also add and manage users with access to that recorder If you are connected to a DVR you may also add remote IP cameras to your system using the Remote Setting sub menu Note that QC systems do not make use of the Serial Interface The Auto Maintenance option is to allow the NVR or NVR to reset on a schedule for optimal performance System Info Use the Log Information submenu to search and download activity logs from your system TOUR Just as with yo
18. using DMZ check to make sure that the UPnP option is turned off If Multiple Routers are Detected If there are multiple routers you will see a display similar to Picture 1 26 ion Aiii If so it may be preferable to connect your DVR and computer to the router that connects directly to the Internet However this is not always possible depending upon your particular situation Router Modem 1 Router Modem 2 Computer PICTURE 1 26 In this case you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the first If only one router is detected you will need to consult your router s manual 19 SETTING UP DMZ IN ROUTER 2 STEP 1 Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser as in the example shown in Picture 1 25 where the IP address of Router 1 is 192 168 0 1 STEP 2 Find the status page on the router settings that shows the WAN Internet IP address and write it down this WAN IP address STEP 3 Log into the Router 2 by putting the IP of Router 2 into the Internet Explorer browser as in example shown in Picture 1 26 where the IP address of Router 2 is 192 168 1 1 STEP 4 Find the DMZ page in the router settings STEP 5 Enter the WAN IP for Router 1 into the DMZ page and enable DMZ NOTE f you do not have a DMZ setting in the router check to see if there is a Bridge setting If so then us
19. 2 2012 PICTURE 4 1 For tablets 68 STEP 1 To launch QC View simply tap on its icon in your app menu STEP 2 Upon launch the program will display its main menu To view your NVR you will need to add it using the Device Manager option STEP 3 A connection to our Demonstration system is already pre loaded on the application You can remove this from your list at any time but it offers an easy option to get the feel of how to control your NVR before you begin STEP 4 Click on Add to begin the process of configuring QC View to access your DVR Home Real time Monitor Playback Device Manager Event List Channel Config Push Config Favorites PICTURE 4 2 Device Manager Add PICTURE 4 3 69 70 STEP 5 You will need to enter certain details in order to access your DVR You will most likely want to set up two methods to connect to your system one for when you re on the same network ie within the same building as the DVR and able to connect wirelessly to your network as well as one for times when you re away and will be accessing using the Internet IP address NVR Title Name This should be a descriptive name such as DVR Local or DVR Internet to help you utilize the proper connection method Cancel New Device Name Address Port 3 777 User Name Password Channel amount 16 PICTURE 4 4 Server Address Enter the LAN or Internet IP address as
20. C View will keep a log of these events which can be reviewed in this list Channel Config You are able to adjust the configuration of each video channel to optimize the performance on your iPad or iPhone These settings will not change those set on your NVR but instead allow you to compensate for being in areas where with poor connectivity for example Push Config This window provides you a check list allowing you to indicate which cameras will alert you based on motion detection camera masking or a local alarm triggered at the NVR itself When Push is activated you will receive alerts on your mobile device even when you re not currently in the program You can click on an alert and it will take you directly to video playback of the incident that triggered the alert Back Q See Qc Demo Channel Channel 01 Name CAM 1 Video on i Audio o OFF Resolution Frame rate Bit Rate Type Bit Rate PICTURE 4 9 Push Q See QC Demo oK Period o Days w Video motion CAM 1 CAM 2 CAM 3 CAM 4 gt Video Blind gt Local alarm PICTURE 4 10 73 Favorites You may configure one or more groups of channels that you to view together using 4 2 ANDROID this button These favorites can then be selected from the Device Manager list In order to monitor your system using your Android smartphone or tablet you will need to install either the Q See QC View app for smartphones or Q See QC View HD ap
21. ETTING Hold Time 5 Second 5 600 Sensitivity 3 w ADVANCED a a Region Setup V Record Channel la 2 345 5 ee ee em ea 14 15 116 Rec Continue 10 Second 10 300 C Four lal 2 llalla lla 7 8 9 10 14 12 13 14 15 46 i Snapshot a p 3 1 SiE 6 Po BS 7d a2 S 147 aB L Show Message _ISendEmait liAlarmUpioad Buzzer m PICTURE 3 46 The three tabs operate in the same manner allowing you to choose what action the recorder will take in the event that motion is detected the video signal is lost or something blocks the camera Each tab has a similar set of options available to the user allowing you to have the recorder send email alerts take snapshots start recording on one or more cameras and etc Once you have made changes to the settings click on the Save button You may also copy the settings made on one channel to another channel using the Copy button 42 Setting This menu contains the majority of the configuration options for your system The submenus contain the settings for network connections your on screen display camera names and etc RECORD SETTING GENERAL SETTING 5 Device ID NETWORK Device No o gt DISPLAY Language ENGUSH y gt CHANNEL SETTING Video Standard Nse gt CHANNEL NAME HDD Full Overwrite gt DEFAULT REMOTE DEVICES Pack Duration 60 Minute ADVANCE Save Refresh Default PICTURE 3 47 General This submenu and its three tabs
22. In the DVR s Network window enter the DNS number in the area marked Preferred DNS You do not need to have an alternate server STEP 4 Click Save to save your settings PICTURE 1 16 15 MACINTOSH COMPUTERS 1 6 DYNAMIC DOMAIN NAME SERVICE DDNS In addition to retrieving the DNS info from the router Macintosh users can get it from the This is an optional step which allows you to take advantage of Dynamic Domain Name computer s Network window Service or DDNS Not to be confused with DNS above DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network It also allows you to avoid having to repeat Sections 1 3 and 1 5 when if your ISP reassigns IP addresses Q See offers DDNS service for free at www MyQ See com and your DVR is STEP 1 Click on the System configured to accept account information from that site Preferences icon at the bottom of the Macintosh s screen STEP 1 Open a browser window and go NEW USER REGISTRATION to www MyQ See com EEES PASSWORD STEP 2 Register with the website and EE PICTURE 1 17 follow the instructions for creating CONFIRM a domain name The website will FIRST NAME m 7 display your pubic IP address and Meee 7 1 your domain name which will look like this http example myq See com a My first phone number w STEP 2 Click on the Network icon ES tim i ie STEP 3 In your DVR open the Network T2995 Internet
23. LOG IN Upon launch you will be asked to log in Enter admin for both the user name and password You can and should change this to ensure your security Instructions for changing your password are included later in this section The Admin account cannot be deleted IMPORTANT Please keep in mind that this manual and other documentation are freely available for download online Therefore it is absolutely essential that you should change the passwords on your system and any application used to access it in order to maintain the integrity of your system Once you have logged in you will see the Device Management page In the future once you have added systems to Smart PSS you ll be able to use the Home page to manage them The Device Management page consists of two tabs Add Device and Group Manager The first is used to add NVRs NVRs and IP cameras to the Smart PSS program while re a the second tab allows you to organize them into groups for your convenience PICTURE 3 64 You can switch between the two pages as desired The Device Management page 10 03 04 g pag i PN K BE Ea tt can be closed and its icon removed from the nn napa top of the Smart PSS program window by clicking the X in the upper right of the icon Zz g It can be re opened by clicing on the Device ts Mesai aor Management icon in the Home page wn Ge ee B n E PICTURE 3 65 51 ADDING A SYSTEM TO PSS As was written earlier
24. List on the left of the window will open up the appropriate settings options ox t Ei Worst fe ia in a ia a a PICTURE 3 81 When you have made changes click the OK button at the bottom right of the window to save your new settings You can also apply these settings to another camera by clicking on the Use To button and selecting the other camera 62 Audio Video This window contains three tabs which allow you to control the settings for the video streams snapshot quality and quantity along with privacy masks and on screen display Audio Video Stream This tab allows you to make settings to optimize the video stream from each camera This is the same as found in the Camera Settings window of your system You can adjust the quality frame rate coding and other aspects of both the Main Stream which is recorded onto the DVR as well as the Substream which is used by mobile devices and computers over the network or Internet Pic Stream You can set the quality and number of images taken when a snapshot is taken You can apply different settings depending on whether the image is captured manually as a result of motion detection or when triggered by an alarm Video Cover This tab lets you mask up to four areas of the video as well as toggling the display of the camera name the date and the time To mask an area selecta camera and its gape e video will appear in the center left Select whether you want
25. QSee simplicity quality technology Apple Macintosh Computer Setup Guide for Remote Internet and Smartphone C Monitoring MyQ See DDNS and Email Notification iOS Android QC SERIES DVR amp NVR MODELS REMOTE MONITORING SETUP GUIDE QSee Thank You for Choosing a Q See Product Our products are backed by a 2 year conditional service warranty covering all hardware from the original date of purchase We offer free lifetime software and firmware upgrades for your system online at www Q See com Be certain to make the most of your warranty by completing the registration form online In addition to warranty and technical support benefits you ll receive notifications of product updates along with free downloadable firmware updates for your NVR or NVR Register today at www Q See com 2011 14 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Trademarks All brand names and products are trademarks or registered trademarks of their respective owners Q See is a registered trademark of DPS Inc Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties either expre
26. Setting Up DMZ in Router 2 2 ADDITIONAL SETTINGS 2 1 Advanced Network Settings Online Users Block Allow List E Mail FTP 3 REMOTE MONITORING 3 1 Web Service ActiveX for Internet Explorer 3 2 Using Web Service Live Viewing Playback Alarm Setup info Logout ok COO NNN OC 11 12 13 14 15 17 18 18 20 21 21 21 22 23 24 26 26 26 29 30 37 38 39 46 46 3 3 Pro Surveillance Software PSS System Requirements Installing Smart PSS on a PC Installing Smart PSS on a Macintosh Log In Adding A System to PSS Home Page Preview Video Search and Playback Alarms General Device Setup Tour E Map TV Wall PC NVR 4 MOBILE SURVEILLANCE 4 1 iPhone and iPad 4 2 Android 49 49 49 50 50 51 54 55 57 59 61 61 64 65 66 66 67 67 74 In order to access your DVR remotely you must connect it to a router or a modem Using a router allows you to connect to your DVR from other computers on your LAN Local Area Network in addition to over the Web Directly connecting to a modem makes your DVR available for connection through the Internet only If you are using a router and wish to access your DVR from outside your LAN either over the Internet or from your mobile device then that router must be connected to the Internet The instructions below will guide you through the process of configuring your DVR for remote access Once completed you will be able to access and
27. TEP 4 You will need to enter certain details in order to access your DVR You will most likely want to set up two methods to connect to your system one for when you re on the same network ie within the same building as the NVR and able to connect wirelessly to your network as well as one for times when you re away and will be accessing using the Internet IP address DVR Title This should be a descriptive name such as DVR Local or NVR Internet to help you utilize the proper connection method Server Enter the LAN or Internet IP address as appropriate If you set up a domain name with MyQ see com then you can enter that name for Internet connections Port 37777 EA a 7 35PM Back Device Manager Add E Demo Site PICTURE 4 13 wt 7 35PM Save Server Port User Name Password MaxChannel 16 PICTURE 4 14 User ID admin by default or use whatever user ID that you set in the DVR Password admin by default or whatever password you set in the DVR Max Channel This can be the maximum number of channels that your DVR has OPERATION Once you have selected the device you wish to monitor you are able to perform most operations on your mobile device that you can on the DVR itself or using either of the computer based remote monitoring options The major exception are that you cannot reconfigure your DVR using QC View and you can only record still images fro
28. appropriate If you set up a domain name with MyQ see com then you can enter that name for Internet connections Port 37777 User Name admin by default or use whatever user ID that you set in the DVR Password admin by default or whatever password you set in the DVR Channel amount This can be the maximum number of channels that your DVR has but if your network connection is slow you can reduce the number OPERATION Once you have selected the device you wish to monitor you are able to perform most operations on your mobile device that you can on the DVR itself or using either of the computer based remote monitoring options The major exception are that you cannot reconfigure your DVR using QC View and you can only record still images from your cameras onto your mobile device but not videos The Main menu gives you access to all of the functions of QC View Touching the device s Return button whether on screen or on a keypad while in one window will return you back to this menu Initially you will need to turn on each Real time Monitor channel s display individually from the Device List You can bring up the device list by tapping on its icon on the righ of the K gt Favorites v FET Q See QC Demo screen or by double tapping in an empty CAM 1 video display Additionally you can create a OKNE group of cameras using the Favorites option cams Rearrange the layout by dragging a camera view to
29. art and end times to search for the video The playback controls are self explanatory You can view multiple cameras simultaneously Capture a still image using the Snapshot icon at the bottom of the screen Camera DWASOR 18 11 PICTURE 4 16 Favorites You may configure one or more groups of channels that you to view together using this button It also allows you to select the desired group Local Files Snapshots captured from the Real time Monitor or from Playback are stored here Config PTZ camera configuration Select a PTZ camera connected to your DVR for control from your mobile device The slider sets the rotational soeed You can use the directional controls or finger dragging on that camera s video feed to point the camera Zoom in or out using the controls or with your fingers Help Opens the internal helo documentation 78
30. aster clearer data stream If your network is slow or if you are not on the same network as the NVR then use the WAN option for better video speeds IMPORTANT We strongly recommend that you modify your password on the DVR itself for extra security before logging into it remotely as changing the password from a PC will cause you to be logged out 29 LIVE VIEWING The Web Service interface has been updated to be compatible with Microsoft s Internet E comet BE ae tae Eroe tos Explorer versions 8 9 and 10 It is always possible that Microsoft may make changes in the future that will cause your display to place the Camera Controls Picture Controls or other panels out of order as in Picture 3 21 rather than as shown in Picture 3 22 PICTURE 3 21 PICTURE 3 22 PICTURE 3 24 Within the Explorer window the display has several sections each with their own function Item Area Function Operations Separate controls for DVR features including video search alarms and logging out Channel Controls Select which cameras to display along activating bi directional chat if available To resolve this issue select Compatibility View in the Tools drop down to the upper right of the Explorer Window Real Time Monitor Live viewing of selected channels Image View Options Controls for number of channels viewable at once plus other options The page will refresh and you will have to log ea Edit Post to Blog in again be
31. ct settings have been restored Display These two tabs contain the settings for the on screen display at your recorder allowing you to adjust the GUI transparency the on screen resolution and in the Tour tab the on screen rotation of the different channels While these settings are best made at your system itself this will allow you to remotely make corrections or adjustments if another user has made undesired changes Channel Setting You can adjust the video feed from individual cameras to compensate for the local lighting conditions RECORD SETTING TCP IP SETTING gt GENERAL Mode NETWORK MAC Address MTU gt Ports IP Version gt PPPOE IP Address gt DONS gt IP E iter Subnet Mask gt EMAIL Default Gateway gt UPnP Preferred ONS gt FTP Alternate DNS gt SWITCH Wan Ip Address gt DISPLAY gt CHANNEL SETTING RECOMO SETTING SETTING GENERAL ME THVORE t jee eee PICTURE 3 51 PICTURE 3 52 Channel Name This allows you to customize the camera names that appear on screen Default Use this menu to restore factory defaults for your Network Storage Event System and Add Device Please be aware that reverting to default network settings may cause you to lose remote access to your recorder until you reconfigure your system remote 44 device or remote log in Remote Devices Add Device This is an NVR only function Full instructions are available in S
32. e IP Filter If you Enable Trusted Sites ONLY those on the trusted list will be allowed to log into the NVR from those locations regardless of having correct user name and password If Blocked Sites is enabled then no users from those IP addresses may log in Up to 64 addresses may be entered Trusted Users STEP 1 Select Block Allow from the list on the left of the Network Settings menu STEP 2 Check the Enable box STEP 3 Choose Trusted Sites PICTURE 2 3 STEP 4 Click Add STEP 5 Enter the trusted IP addresses into the field at the top of the window and click Add Repeat for additional addresses and then IP Add select OK to save your list ress IP Section e f you want to block all users from an IP address then select IP Section from the pulldown and enter the first two blocks of numbers for that IP address PICTURE 2 4 Blocked Users This is set up the same way as Trusted Users You only need to create one list or the other 22 E MAIL Several DVR functions allow you to send out e mail alerts when specific events occur Configuring this feature lets you set the DVR up to send out alerts via e mail to a single recipient You may need to contact your e mail provider or IT department for some required information e You can add two more recipient emails using the Web Client software as shown in the Secton 3 2 NOTE Depending upon your settings the system can generate a lot of e mail alerts Fo
33. e left of the window and name your new group 2 Choose a NVR NVR or IP Camera from the Device List on the right When selected all of that device s channels will display in the middle 3 Select the cameras that you wish to add to your new group and then click on the lt lt button They will appear in the group s list of cameras 4 To add cameras from another device to this group repeat steps 1 3 54 HOME PAGE All of Smart PSS functions are accessed through its main window which is referred to as the Home Page The functions are divided into three areas Basic Extension and Setting Smart PSS BASIC PREVIEW PLAYIACK ALARM MGR ALARM LINK E esicr Uter Leve Manager Login Tim 11 39 2015 06 05 EXTENSION 5 gg WW a TV WALL EMAP DISPLAY LOC RES MGA TETTING T rs G2 6 amp GE 3 E GENERAL ALARM ALARM JE DEVICE SETUP TV WALL DEVICE MGR ALCOUNT Pe NVR TouR PICTURE 3 71 The first area Basic is where you ll find the live viewing search and playback and alarm events functions which are the most commonly used Extensions contains features and operations not found on your system and Setting allows you to make changes to your NVR or NVR as if you were at the machine Clicking any one of the icons will open up a new window within Smart PSS You will be able to move between windows by clicking on its icon at the top of the window Hovering the mouse over the icon will reveal an X which can be clicked upon to clo
34. e the Bridge setting instead of DMZ STEP 6 Save your changes You have forwarded the ports on the router to which the DVR is connected to the IP address E Detect Multiple Routers Number Of Routers Detected Checking for routers Possible 1st Router 192 168 0 1 Possible 2nd Router 192 168 1 1 Routers Found 2 _www PcWinTech com _ PICTURE 1 26 of the DVR and set the primary router to pass the connection to this router 20 2 1 ADVANCED NETWORK SETTINGS Now that you ve successfully connnected your NVR to your network and to the Internet there are additional features which you can take advantage of These settings allow your DVR to send out e mail alerts as well as post images and records to an FIP site In addition you can see which users are online limit online access and more ONLINE USERS A list of users accessing the DVR from over the network or through the Internet is shown in Online Users menu which itself is found in the Network Info menu The user s name as well as the IP address ey emai used to access the NVR is displayed If you have proper system management rights Configured in Account See Section 4 5 in the User s Manual for full instructions you can disconnect or block a user The maximum time a user can be disconnected is 18 hours 65 535 seconds PICTURE 2 2 21 BLOCK ALLOW LIST You can also improve security by controlling remote access to your DVR using th
35. ection 4 1 Camera in the NVR User Manual and Section 2 4 Connecting Your Camera to a Remote Network in the IP Camera Manual RECORD SETTING SETTING REMOTE DEVICES ADVANGE Display Fiter Hul Y 2D GHW 10 1 1 116 Pi TZIK MOJ 1A 14 132 161179 12001 132 PHS 1 128 ITT pea nae iin Qe ee PICTURE 3 53 The same actions and methods used on your recorder are used in this menu You will be able to add cameras that are on the same network as your DVR using the local IP search while cameras on a different network even those that are on the same network as the computer you are currently using will need to use the procedure for adding remote devices icon Meaning Description Editable You may edit the settings on this device by double clicking on it Cannot This device is connected directly to the DVR and must be physically Delete unplugged to be removed from this list This device may be deleted from the list by checking the box next to Removable it and clicking on the Delete button below Device The connected device is operating normally Status OK Device There is an issue with the connected device that is preventing it from operating normally Error 45 Advance This contains all of the additional settings that govern your recorder s internal operations including hard drive management recording status user accounts and firmware upgrades HDD Manage This is where you can review the status of any hard driv
36. eight vs width of the on screen view Ratio Full Screen Click to bring window to full screen Pressing ESC will return to normal window view 9 Shortcut Menu Gives access to additional controls and functions Cameras can be dragged from the Device List on the right of the window into a channel space where the camera s video will appear If a camera is dragged onto a space where another camera already is the new video feed will replace the old one You can close the camera view by clicking on the X in the information bar that appears at the top of the video image when you place the mouse cursor in that area Shortcut Menu Right clicking on any camera s screen view will open up the Shortcut Menu This is a different menu than that which appears on screen in the NVR This menu includes the same controls that are available in the Information Bar that appears above the screen view along with addition of expanded options and functions Close Video Close All Video Ends the display of the live feed from the camera s Does not close Smart PSS Start Record Snapshot Triple Snapshot Records video or still images directly to the computer s hard drive The save paths for these files can be set in Files are of the General setting window which is located in the bottom portion of the Home Page Triple Snapshot will as the name suggests save a sequence of three images to your hard drive When Snapshot is selected either t
37. en the window to see the updated IP address STEP 5 Write down the 1 DVR s IP Address 2 Subnet Mask and 3 Gateway your Router s address PICTURE 1 4 STEP 6 Exit Menu You may now proceed to Section 1 2 Opening Ports However if you are unable to obtain an IP address from your router please proceed to Section 1 3 Static IP 1 2 OPENING PORTS To make your DVR accessible from outside of your local network you have to forward ports 85 and 3777 through your router to your DVR s IP address The most preferred and easiest method is UPnP This is the method used by the Startup Wizard and for most users the DVR should connect automatically If not we offer some other methods which should work for the majority of users You will only need to use one of these methods which are the same if you are using a Macintosh or Windows PC If you are unable to connect your DVR to the Internet using any of these procedures the likely cause is the presence of multiple routers on your network The solution is covered in Section 1 7 Resolving Connection Issues OPTION 1 UPNP The QC series of DVRs come configured to take advantage of the latest networking technology UPnP or Universal Plug n Play right out of the box If you have an UPnP enabled router you will only need to plug the DVR into your network and you will then be able to proceed to the end of this section Consult your router s manual to determine whethe
38. er higher quality images or whether smooth flowing video is more important None of the changes made here will affect the quality of the video recorded onto your device s hard drive 57 Adjust This will open a new window with four sliders which allow you to adjust the Smart PSS Brightness Contrast Color Saturation and Hue of that channel s video These settings will not affect the recorded video Audio Talk If you have audio equipped cameras or a microphone co located with a camera you can listen to the audio from that equipment Similarly if you have a microphone connected to your computer and a speaker located near to the camera s location you can use that to communicate The system is not duplex like a telephone where you can talk and hear at the same time but rather it is like a CB radio or walky talky where you will need to turn off your microphone to hear any response Depending upon network speeds there may be a lag or delay between the time you say something and the person on the other end will here it Save as Video Task You can save a camera as a Video Task that will create a shortcut to that camera which can be accessed through the Tasks pulldown at the lower left of the Preview window Item 6 in Picture 3 72 Full Screen This will bring the camera viewing windows to full screen by hiding the control areas on the top right and bottom If you are viewing in a four camera split screen for e
39. er to ensure smooth operation File Edit View Favorites elp mew BlankPage Delete Browsing History Diagnose Connection Problems Setting Up ActiveX Control STEP 1 Open Internet Explorer STEP 2 Click on Tools STEP 3 Select Internet Options in the pull down menu Pop up Blocker gt Phishing Filter gt Manage Add ons gt Subscribe to this Feed Feed Discovery gt Windows Update Send to OneNote Internet Options a PICTURE 3 1 26 STEP 4 Click on the Security Tab STEP 5 Select Trusted Sites STEP 6 Click on the Sites button STEP 7 Uncheck the Require server verification https for all sites in this zone button STEP 8 Type the NVR s IP address obtained during Network Setup or DDNS domain name into the Add this website to the zone box STEP 9 Click the Add button STEP 10 Close the window STEP 11 Click the Custom level button General Security ivacy Content Connections Programs Advanced Select a zone to view or change sec Internet Local intranet TT ee This zone contains websites that you trust not to damage your computer or your files PICTURE 3 2 You can add and remove websites from this zone All websites in this zone will use the zone s security settings website to the zone A d Websites http inhouseit com http 10mockingbirdpy myvnc com http
40. ervice method to monitor and control your system Q See also offers the Smart PSS Pro Surveillance Software This free software is included on the CD packaged along with your NVR The file is also available for free download on Q See com support Smart PSS differs from the browser based Web Service in that you can monitor up to 36 cameras at one time These cameras can be connected to a QC Series NVR or NVR or they can be IP cameras operating in stand alone mode Smart PSS is compatible with Windows XP Vista 7 and 8 or Mac OSX 10 7 and later PC users also have the option of installing PC NVR which enables the computer to be used as a security recorder and server SYSTEM REQUIREMENTS Windows Macintosh Windows XP Vista 7 8 OSX 10 7 10 8 10 9 2 4GHz or Higher 2 GHz or Higher Display Card Full Direct Draw Video Display Minimum 1024x768 Minimum 1024x768 INSTALLING SMART PSS ON A PC To install Smart PSS from the included CD using the menu Click on the Software button in the CD s menu Next click on the PSS button The installer will start and ask you to select a language currently English or Chinese By default the installer will place the application within the Programs folder on your computer s hard drive You can change the install location if desired Once installed Smart PSS can be launched like any other program PICTURE 3 62 To install Smart PSS from a download or from the CD The latest version of Sma
41. es installed in your recorder In addition to showing the amount of free space available on a drive you can also change it s operation to Read Only from Read Write This is done if there are critical recordings on the drive and downloading them isn t an option at the present However if your recorder only has a single hard drive changing it to a Read Only profile will mean that you will no longer be able to record video until you change it to Read Write In the HDD Setting tab you can add selected hard drives to a group This option is only available on systems with multiple internal hard drives but it allows you to assign specific channels to record onto a selected hard drive using the HDD Channel submenu below Record Status This window shows the current recording mode of each channel Schedule Manual or Off Additionally it shows the status of that channel s extra stream Sent over the Internet as well as whether it has been set to take snapshots The status of each channel can be changed by selecting the appropriate radio button and then selecting Save Likewise factory defaults can be restored by clicking on Default HDD Channel As was mentioned above in HDD Manage this area allows you to assign channels to be recorded on a group of one hard drive or more Obviously this feature will only work in systems with more than one hard drive Please check your model s specifications to see if it will Support multiple hard drives Thi
42. fore continuing a PTZ Controls Controls for any attached PTZ cameras Picture Controls Adjust hue brightness etc PICTURE 3 23 It should be noted that the screen outlined in green is the one that will be affected by any control inputs and that clicking on another screen will highlight that one instead making it the one that will be controlled Operations There are six operations that can be selected Preview Search Alarm Setup Info and Logout Clicking on any of these will change from the live feed from the camera s to a new window allowing you to set or enable options and functions Their use will be described later in this section 30 31 Channel Controls In this area you can select which cameras to view which data stream to use activate two way communication with someone near a camera and play back a recorded video that has been saved on your computer Channel Cameras Clicking on one of the camera icons will open the corresponding el IPDome channel You may have to choose a stream see below before the IPDome M camera s video will appear Cameras will be numbered as they are on the n DVR In multi camera vies click on an empty channel before clicking on the camera icon Stream When you are connected to the system on the same network LAN you can select whether to use the main data stream or the smaller Extra Stream also known as a SubStream which may provide smoother video if you have bandwid
43. ge Likewise if you were able to successfully connect using the Startup Wizard then the DVR was able to connect using UPnP or Universal Plug n Play and your ports have already been opened In this case it is very important to NOT attempt to open your ports as that will cause communication errors between your DVR and the network possibly preventing reliable remote access If you were unable to connect to your network the most likely cause is UPnP being disabled or not available on your router Two alternate connection options are presented for PC users on the Remote Monitoring Quick Start Poster They are also presented again in Section 1 2 Opening Ports along with instructions for Maciintosh users 1 1 CONNECTING YOUR SYSTEM TO A NETWORK First and foremost you will need to physically connect your DVR to a router This router can be part of an existing network of computers or it can be the router modem supplied by your Internet Service Provider ISP to connect you to the Internet This connection will be made by plugging the included Ethernet cable into the port on the back of the DVR marked RJ45 Your DVR is not designed to be connected wirelessly to a network It is also recommended that the router that the DVR is connected to should be connected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity You will also need to have a computer connected t
44. h a network connection In this manner it is safe from any threat of malicious activity while the owner can be on site and still in control of his or her surveillance situation There are essentially two overall categories of remote monitoring using a computer or a mobile device Using a computer to monitor a system regardless of the technology adds a further layer of protection An off site computer can serve as a back up recorder and if it detects a loss of connection to the security system it can send out an alert on its own In cases where intruders cut the teleohone network lines this would provide the owner with a warning that something is happening For the purposes of this manual mobile remote monitoring is covered separately in the next chapter Computer based monitoring options are the web based Web Service and the Smart PSS application for Mac and PC 3 1 WEB SERVICE This browser based application allows you to access your system without having to download a separate program While Microsoft s Internet Explorer 10 is the preferred browser Web Service works with IE 8 11 as well as Google s Chrome Apple s Safari and Mozilla s Firefox browsers The latter may require the download of the Internet Explorer and Octet Stream plugins from Mozilla s site at https addons mozilla org ACTIVEX FOR INTERNET EXPLORER Some users may need to configure Microsoft s built in ActiveX controls prior to logging into their DVR in ord
45. he Check button _ Open Port check Too CanY ouSeeM e org Open Port Check Tool This page will serve as a free utility for remotely verifying a port is open or closed It STEP 3 You should See a green be useful for users who wish to check to see if a server or ISP is blocking certain port Success message If not return to Your IP 8L919 622 24 the DVR s Network window and in What Port the Network tab change port 85 to 81 or 83 and click Apply to save your success can aa aa elisa changes before checking using that y EA a port 85 95 new number on CanYouSeeMe al ng port STEP 4 Repeat for port 3777 If there is PICTURE 1 11 a problem with port 37777 then try 37000 in the same manner as above This website will also display your Public IP address near the top of the page above the box where you entered your port number This is the number which you will use to access the NVR using a web browser or your mobile device from outside of your local network away from the building in which your DVR is located NOTE If you are successful after changing from port 85 then you will need to add that to the IP address when accessing the DVR via the Internet If for example you changed to port 81 from 85 the address would now read 64 245 112 90 81 12 1 3 STATIC INTERNAL IP NETWORK ADDRESS Most routers assign connected devices a random IP address that is not currently in use by another device on your internal network
46. he Start Menu accessible by clicking on the Windows icon in the lower left of your screen STEP 2 Type uac into the search bar and hit ENTER The User Account Control will open or you will be offered a link to click to open it STEP 3 Move slider to lowest setting and press OK Daa Fe nee ee PICTURE 3 58 eed Fecedy lear a Der teers Teelin doe Cartei Ds oe Oe anon Wiser Ace Lote UA i mee cu ampuller me iE te Goren C ontrei a0 cn p peed rh change to poe congener W Erare that yea Ben UAC damad on in hig preter pra cep Une Une Becca Contd LC to hig probki pra ciep YoU man Hegel yut Seep o apee Pee changes Date trary Chet ay Opn Pe eed Coe Wl peer Enar beware Penia Lae PICTURE 3 59 n rs Microsoft Office Outlook 2007 gs Sticky Notes A iTunes n Adobe Acrobat gt All Programs Devices and Printers Default Programs Help and Support Shut down D E Uae Au mat C arid sg o cl A Oaie when to be notified about Changes te we Account orercl heip peert poterne ArmA progres born meting henge t3 poe Compete han Meer trhy mr whee O Pepe try te msl oRange or meie honga be my compute O imge tengnt Anine np Q tere mended homse thes eat dpe moet te wee perpe thet eet not Aed lo eden Rec oute Try da aot iuppon Lun de Count Contant i Sos ji cms PICTURE 3 61 3 3 PRO SURVEILLANCE SOFTWARE PSS In addition to using the web based Web S
47. hrough the Shortcut Menu or the Information Bar anew window will open to allow you add notes and classify the image before saving it StreamType Quality Fluency These settings allow you to adjust the video stream to compensate for network and or bandwidth issues Your system records both a Main Stream which is saved to the device s internal drive and an Extra Stream which is lower quality and therefore smaller to better be sent out over a network If you Close Video Close All Video Start Record Snapshot Triple Snapshot Stream Type Quality Fluency gt Adjust Start Audio Start Talk Save as video task Full Screen PICTURE 3 73 BI DeviceMeme Avar Cherne Aere Chews Cate dead lt e ee Tom 1549 35 ta 820 8D Sreo temon Saty tamane Operete omn PICTURE 3 74 are connecting through the same network as your security system you should be able to use the Main stream for the best quality Likewise if both your device and the computer are both connected to networks with good Internet connections the Main stream should also provide best quality However if you regularly see breaks in on screen movement then switching streams may improve the quality of the on screen video Also be aware that viewing multiple screens at the same time can also affect the smoothness of the video they overflow the available bandwidth of your connection With Quality Fluency you can choose whether you pref
48. ing your router s DMZ controls 2Wire brand routers are currently the exclusive router used for AT amp T s Uverse and other Internet servers Their configuration protocols are different enough that you should follow these instructions rather than the generic router instructions in Option 2 if you are an AT amp T customer STEP 1 On a computer connected to the same router as the DVR open a Browser Windows Internet Explorer web browser and enter the Gateway Router s IP address into the browser fe 5 C http 10 6 196 6 window s address bar to access your PICTURE 1 9 router STEP 2 Click on the Settings tab and then Firewall Once in Firewall Hote ARI Site Mp click on Applications Pinholes and pean ee DMZ nui Apna Panels ae Het hanced Contra STEP 3 In the Select Your Computer T Sakect a comper area locate your DVR s IP address sre oar eae and click on it naan STEP 4 Scroll down to select User neon Defined Auten STEP 5 Click on Add a new user essa marna defined application gee STEP 6 In the box labeled Application 4 morse pes Profile Name enter DVR NVR or another appropriate name STEP 7 Ensure that TCP is selected h the wras Status Appirainm Pehetes aad OM Advanced Configuranne Firewall Application Profile Definition F the Geered application requires mettio s ports of both TCP and UDP ports you f need to add muiipie Cer iow Geingors
49. ive X Closes channel CAM 3 e Shows which days have video records Sy CAM 4 Download Opens list of videos saved to computer s hard drive Se CAM5 Manager Controls playback function in selected screen oe Stats playback of other channels with video recorded at the I same time Click to bring window to full screen Pressing ESC will return to normal window view Shows videos recorded on that date Arrows to right of camera name filter results based on method of recording Magnifying slider adjusts scale of timeline for precise selection of video Volume Control Requires an microphone to be connected to that channel Multi Screen Slider adjusts between single screen view and 36 screen view with Mode 10 configurations possible Change the aspect ratio height vs width of the on screen view 59 ALARMS This section will cover all of the areas of Smart PSS that deal with alarms as they are interrelated These alarms are in addition to those already set up in your system You can determine which of those pre configured alerts will generate a notification in Smart PSS and you can also create notifications and actions that will occur within the program itself In this manner Smart PSS acts as a back up or second layer of defense for your recorder and property If an intruder is able to get to your NVR and the program is properly configured you will still retain evidence and be alerted even if the phone cable a
50. lick on Close to change it to Open in order to make it active If you have alarms attached to your system repeat these steps using the Alarm Input tab in the Alarm Source window for the trigger 60 rofetuons Surredance Systers SETTING GENERAL ALARM ALARM I O PICTURE 3 77 Smart PSS Scheme Name Ca Mero Time Setup Allay Period sc EET BEED 4E Audio Setup ounrdwideo knot es c w D CD Other E mop flashes when an alarm occurs PICTURE 3 78 PICTURE 3 79 Alarm Manager This window contains the logs of alarm events that have occurred They can be filtered by level of severity if you included that when creating your alarm scheme If events are happening at a rapid pace check the Stop Refresh box to freeze the list Clicking Display Overlay Window will leave a small panel open on screen that will show the number of alarms CPU usage and a volume control It will appear above any other applications you have running CPU MINNI PICTURE 3 80 Use the Search tab to locate alarm events in the same manner as searching for video Alarm Link This is a standalone window which when activated by selecting it from the Home Page will pop up when an alarm is detected to show the linked video s It will run in the background behind any other apps until an event occurs at which time it ll pop up to appear on screen This allows you to have an instant video notification on your
51. m your cameras onto your mobile device but not videos The Main menu gives you access to all of the functions of QC View Touching the device s Return button whether on screen or on a keypad while in one window will return you back to this menu Initially you will need to turn on each channel s display individually from the Device List You can bring up the device list by tapping on its icon on the righ of the screen or by double tapping in an empty video display Additionally you can create a group of cameras using the Favorites option Rearrange the layout by dragging a camera view to the desired area of the screen Double tapping on a channel will bring it to single screen view Double tapping again will return to the multi channel display The camera feed with the green surround is the active channel and any actions performed using the buttons on the left of the screen will affect that channel Real time Monitor This window is where you will view the feeds from your cameras Snapshot saves to Local Files Device list Favorites groups of channels Close Channel Audio requires audio enabled camera PTZ Controls 10 15 5 81 Camera FW450 PICTURE 4 15 10 15 5 81 DH S06570 77 Play Back You can access video files recorded on your DVR Play Back Click on a channel to open the Device 2 1A E Manager to select which camera s record to view You will then need to select the date and the st
52. n your network you will need to download a FREE router detection program cs SRE Dane s Toolbar Pew x g Dini hiei25 V202 NA not STEP 1 Go to http www pcwintech com shanes toolbox _ a a T He Bow sm HBMOBOCAN STEP 2 Click on Detect Multiple EaR i bd tree Routers to begin the download Shane s Toolbox g Need fo Check that yout oot ort forwarding it working Click Hese Shane s looibox Se Map of PcWinlechcom gt i r Jer ors of probierat Post hee hip ioum ocwindect com inde php board 35 0 For of my Ste opps mote to helo with o problem or to fix Detect Mefipte Rowters bowsi oan tool cre FREE These cre s POQ Or tiro odd to ths page iA STEP 3 Unzip the application to install it PICTURE 1 23 d Simple port torward oy Libraries i detect routers Documents detect_routers STEP 4 Click on the detect_routers application to run it PICTURE 1 24 18 STEP 5 Click on CHECK NOW to ey REE detect how many Routers are in the E etect Multiple Routers network Number Of Routers Detected Checking for routers Possible 1st Router 192 168 0 1 Possible 2nd Router 192 168 1 1 Routers Found 2 www PcWinTech com PICTURE 1 25 STEP 6 If there is only one router detected and you are using UPnP then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1 2 Opening Ports If you are
53. nu LOGOUT This returns you to the Login screen You will have to enter your user name and password again to go back to viewing the DVR 47 TROUBLESHOOTING USER ACCOUNT CONTROL FOR WINDOWS Some users of computers using Windows Vista or Windows 7 amp Windows 8 operating systems may receive an error message informing of a codec that is missing or not installed This conflict can be resolved by turning off User Account Control UAC Windows Vista STEP 1 Open the Control Panel accessible by clicking on the Windows icon in the lower left of your screen PICTURE 3 54 User Accounts and Family Safety Set up parental controls for any user Add or remove user accounts STEP 2 Select User Accounts and Family Safety Change user account settings and passwords and set up parental controls Customize colors Adjust screen resolution ps STEP 3 Select Add or Remove User ines ee Account a Parental Lonteots rir hui oe edt qonis onis i Dr ap par erhi i k r Lip amp 3 Widen CardSpace ee eee nin iD STEP 4 Select the desired user account Owner Administrator Password protected PICTURE 3 57 48 STEP 5 Select Turn User Account Control on or off STEP 6 Uncheck the box next to Use User Account Control UAC to help protect your computer STEP 7 You will then be asked to restart your computer for the change to take effect Windows 7 STEP 1 Open up t
54. o both technologies Remote NVRs Only Add Device This submenu performs the same functions as the Remote Device window in your DVR You can connect remote cameras to your NVR modify their settings or disconnect them The full operations are covered in Section 4 5 Remote Device in the Users Manual Camera This submenu is the same as the Camera Settings window on the NVR You can adjust the camera s levels day night mode and enable flip or mirror options Further details may be found in Section 3 4 Recording in the Users Manual PICTURE 3 39 39 REMOTE PAd Deere gt CAMERA gt CHANNEL NAME HETWORK EVENT STORAGE SETTING Frame Fata EPS 39 cd Trara Fate PS 15 het Be Rabe Typa Constant ha ik Ante Type Corsa we Dt Rats am w FS De Rira EAF kae Relerence Di Rma 25502110S Rewe Da Ama 112645 Baio Evans Audis Enable PICTURE 3 40 Audio Video This submenu contains the rest of the settings found in the Camera Settings window Specific features are divided among four tabs Of note is the Path tab This allows you to determine where snapshots and video will be saved on your computer s hard drive Channel Name This allows you to customize the camera names that appear on screen A i a RECORD SETTING Camera Settings gt SCHEDULE Charnes 1 gt ALARM Main Stream Subs Stream MOTB EVENTS m m Code Steem Type Regular s ot Vaden Enable SETTING Compression H254
55. o device shown on the left part of the screen while in the Screen Input Binding window check your PICTURE 3 88 connections and video drivers You can create multiple combinations of screens Each will be saved as a Task EEH much as with the Preview window You can s switch through Tasks from within the TV Wall oad D extension PC NVR This is an optional program that lets you use a computer as a Network Video Recorder and server This will allow you to take advantage of some broadband connections You will need to have installed the PC NVR software on the computer that will be used for this purpose Click Add to get started You will be entering the Name IP address and network port information for the computer that will be used along with the user name and password needed to log into the computer PICTURE 3 89 Once you have added your computer you can add cameras by dragging and dropping them into the available screens Set up a recording schedule for each channel using the Record Plan button Click the Copy button to apply your schedule to another channel You may adjust the file packet size network settings user access and manage the hard drives through the Setup tab PICTURE 3 90 NOTE It is best to use a aE hard drive or Sai a partition as the storage drive Tine Setup 0 4 8 12 16 20 24 l Mon cord FT setup Tue SaaS ee setup PICTURE 3 91 for PC NVR as it will use all available s
56. o the same router at least temporarily to make certain settings If after following the instructions you are still not able to access your DVR please see Section 1 7 Resolving Connection Issues later in this chapter BEFORE YOU GET STARTED You will need to have e Your router s brand model number and manual The manual is also usually available on your router s manufacturer s website e The Manuals and Software CD that came with your DVR It contains necessary software and links to other important programs which are mentioned in this guide e Your router s password the default password should be in your router s manual OBTAINING AN IP ADDRESS Each device on a network both a LAN or the Internet has a specific IP address This address is what allows different devices on the network to communicate with each other Your QC series DVR displays its IP address in the Network window STEP 1 Select Main Menu from the OQ Search Shortcut Menu Override Tour Remote Device t Main Menu PICTURE 1 1 STEP 2 Click on the Network Settings icon in the Main Menu PICTURE 1 2 STEP 3 Click on the Network icon in the Settings Menu a CAMERA wg EVENT 5 PORTS PPPOE DDNS UPNP BLOCK ALLOW EMAIL STEP 4 Ensure that the box labeled PICTURE 1 3 DHCP is filled If it is not please put a click on the box so that it is filled in white Click on Save and then exit the window Reop
57. p if you re using a tablet These are available for free through the Android market by searching for Local Config PTZ camera configuration Select a PTZ camera connected to your NVR Q See Install either one as you would any other Android application for control from your mobile device The slider sets the rotational soeed You can use the directional controls or finger dragging on that camera s video feed to point the camera Zoom Both versions have identical functionality The HD version for the Android tablet differs in in or out using the controls or with your fingers that you can view 16 cameras simultaneously and the viewing resolution is greater to take advantage of the tablet s higher resolution screen Help Opens the internal help documentation Q See QC View DPSI For smartphones Free For tablets Q See QC View HD DPSI Free PICTURE 4 11 STEP 1 To launch QC View simply tap on its icon in your app menu Al amp 7 30PM STEP 2 Upon launch the program will Q See OC View display its main menu To view your DVR you will need to add it using the eo Real time Monitor Device Manager option Play Back Device Manager Alarm Push Favorites Local Files Contig Help NOTE If you like this application please leave positive feedback in the App Store PICTURE 4 12 79 76 STEP 3 Click on Add to begin the process of configuring QC View to access your DVR S
58. pace which may impact your computer s performance 67 In addition to remotely monitoring your DVR over the Internet or a local network you can view live feeds and recorded events on your iPhone iPad Android mobile device Symbian Windows Mobile or BlackBerry smartphone using free software NOTE As of this writing the Symbian operating system was no longer being supported by its manufacturer The apps for Symbian the older BlackBerry operating system and Windows Mobile are provided by a third party and instructions for their use are provided as a courtesy at www Q See com support Before you can access your DVR via a smartphone you must have completed Port Forwarding for ports 85 and 37777 as discussed in Section 1 2 Opening Ports 4 1 IPHONE AND IPAD In order to monitor your system using your iPhone or iPad you will need to install either the Q See QC View app for smartphones or Q See QC View HD app if you re using a tablet These are available for free through the Apple AppStore by searching for Q See Install either one as you would any other AppStore application Both versions have identical functionality The HD version for the iPad differs in that you can view 16 cameras simultaneously and the viewing resolution is greater to take advantage of the tablet s higher resolution screen Q See QC View Utilities Released Apr 28 2012 For smartphones Q See QC View HD Utilities Released May
59. r it has UPnP or not Please note that as of this writing 2Wire brand routers do not have the UPnP feature If you do not have a UPnP enabled Router you will have to utilize another method to forward your ports If you wish to ensure that UPnP is turned on in your DVR go to the Network window as described above select UPnP on the left and make sure that the Enabled box is checked If it is not checked click on the box PICTURE 1 5 to add the check then click on Save before exiting the window When you reopen the window the box should be checked IMPORTANT If you connect your system to your network using UPnP you should NOT forward your ports as described later in this section as it will create connectivity problems You may skip to Confirming that Ports are Opened OPTION 2 OPENING PORTS USING DMZ Accessing your router s DMZ controls The exact location of DMZ within the router s settings vary by manufacturer so please consult your router s manual for the location of this feature The method for accessing your router s settings however is pretty standard NOTE f you are an AT amp T Internet or Uverse customer you should follow the instructions laid out in Option 3 as they specifically apply to the brand of router used by AT amp T STEP 1 On a computer connected to Browser Windows Internet Explorer the same router as the DVR open a web browser and enter the Gateway lt gt v
60. r that reason we recommend setting up a dedicated e mail address specifically for the system to send alert notices If you do not have your own e mail system Such as a corporate mail server you should consider using a free e mail provider However because many free e mail services allow only a limited amount of e mail traffic we specifically recommend using Google s Gmail service with its higher limit Similarly you will want the alert e mails to go to a different account than the one sending them This will ease your management of these alerts SMTP Server smtp example com Port This is the port your mail provider uses User Name and Password These are for the sending e mail address and were set up when you created the e mail account Receiver This is the recipient e mail account Sender Example QC DVR Subject This is the subject line of e mails generated by this DVR Attachment This allows the e mail to include one or more snapshots as attachments PICTURE 2 5 Encryption The system supports SSL and TSL encryption 23 FTP File Transfer Protocol FTP allows you to securely share manage and distribute files over the internet You will need to already have a server and FTP service tool to utilize this feature on the NVR Follow the software s instructions to set up your service password and FIP folder You will need to grant Write privileges to the FTP upload user
61. rnings To prevent possible injury or damage to the product read all warnings before use jN NOTE Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system DVRs and NVRs The three types of systems covered in this manual use diffferent technolgies and have different capabilities but the operating system is identical as is way you connect them to the Internet For the purposes of this manual the terms DVR System and Recorder will be used to refer to both DVRs and NVRSs If a feature is specific to either a DVR or NVR it will be pointed out as applying to that type of recorder Every effort has been made to make this manual easy to understand and follow However If you should run into any difficulties during any of these operations we are here for you QUESTIONS OR COMMENTS CONTACT US 24 7 TECHNICAL RESOURCES KNOWLEDGE BASE AND MORE www Q See com Support Version 3 0 2 20 14 3 1 REMOTE ACCESS 1 1 Connecting Your System to a Network Before you get started Obtaining an IPaddress 1 2 Opening Ports Option 1 UPnP Option 2 Opening Ports Using DMZ Option 3 Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 1 3 Static Internal IP Network Address 1 4 PPPOE 1 5 Domain Name System DNS 1 6 Dynamic Domain Name Service DDNS 1 7 Resolving Connection Issues Determine the Number of Routers on the Network
62. rns audio on or off if this channel has audio connected K Audio to it This does not have any relationship to the system s audio XxX Close Video Ends the video display for that channel 35 Image View Options This row of buttons along the bottom of the Real Time Monitor area allow you to set how you will view the video feeds in addition to how many screens will be displayed simultaneously Some settings will display more channels than a single DVR can connect to but if you are controlling multiple DVRs of the same type using Q See s Smart PSS software you will be able to display the signals from multiple DVRs simultaneously When you do not have as many cameras as channels displayed the empty channels will remain grayed out and display No Signal in the upper left where the IP bitrate and channel data would normally appear f g d d A gt ap Leal Po Wy i EBJ I ED HE A iim 25 bel PICTURE 3 31 The first three buttons in the row deal with image quality and size while the remaining buttons will configure the display to show 1 36 images Symbol Button Function Image Quality This raises or lowers the quality of the image Latency Fluency Allows you to prioritize image quality versus Red smoothness of the video SZ Full Screen Selecting this will expand the entire display to fill the full screen hiding all the controls In the case of the Image Qualit
63. rt PSS can be downloaded from our support site Q See com support and it comes in a highly compressed rar format for faster download You will need to download an extraction program to be able to install PSS One extraction program can be downloaded for free at at http rarlabs com download htm You can also access the Smart PSS installer directly from the CD s menu It is located in the following directory Software PSS Viewer Program PSS for Windows The installer will start and ask you to select a language currently English or Chinese By default the installer will place the application within the Programs folder on your computer s hard drive You can change the install location if desired Once installed Smart PSS can be launched like any other program PICTURE 3 63 50 INSTALLING SMART PSS ON A MACINTOSH Smart PSS can be either installed from the included CD or downloaded from our support site Q See com support The download will be in the form of a zip file which your computer should automatically decompress On the CD it will be located in the following directory Software PSS Viewer Program PSS for Mac Simply drag and drop the application into your Applications folder or any other desired location on your hard drive You may wish to create an Alias or shortcut on your desktop from the computers File menu or drag and drop the program s icon to your Toolbar for easy access to the program
64. s feature can be used for example when some cameras are recording all of the time while others will only record in the event of motion detection or another alert The two groups can be assigned to record on different drives with that for the constantly recording cameras being set to automatically overwrite when filled while the alert only cameras record to a second drive making it even easier to locate video of the event Error Alert The options in the six tabs located in this submenu allow you to enable alert messages emails alarm uploads and the internal buzzer on the system for disk error missing hard drive drive full network disconnect IP or MAC conflict situations Alert Manage and edit user accounts Because of the availability of a keyboard connected to your computer it may be easier to enter user names and passwords in this window than on the recorder itself Auto Maintain Like computers your system benefits from occasional restarts to clear internal files You can schedule this activity here Of course when the recorder restarts you will be logged out of the system 46 Config Backup This offers you a way to back up your preferred configuration settings Upgrade You can download firmware upgrades from our support site at www Q See com Support to your computer You can then upload the file to your DVR through this window INFO This menu contains the System Information Log and Online User windows found in the Info me
65. scribed in Chapter 6 PTZ Cameras in the User Manual before being able to use this function This control panel operates just like the PTZ controls on the NVR itself While you can refer to 6 2 PTZ Control and Setup in the User Manual for instructions on general PTZ operation there are a couple of features in this control panel that should be noted The button at the center of the directional controls is the 3D Intelligent Positioning Key which allows you to control select Q See PTZ cameras just by moving your mouse The tab labelled PTZ gives you access to settings to create scans tours preset points and etc Also available are functions such as flio light and wiper controls The tab labelled PTZ Menu is for use with PTZ cameras that have an internal menu with the directional controls being used to navigate within in O O O 0o00 O OO Speed 1 8 Zoom Focus O o PTZ PTZ Menu PICTURE 3 26 33 Image Controls This tab allows you to adjust the levels of the video displayed on screen It does not affect the actual recorded video just the on screen display The color controls will only affect the screen view that is highlighted in green in the Real Time Monitor window They are in order Brightness Contrast Hue and Saturation and are adjusted by moving the respective slider Selecting Reset will revert the settings to their defaults PICTURE 3 27 Alarm Out You can manually activa
66. se that window Only the Home Page window cannot be exited in that manner 55 PREVIEW Viewing live video from your connected devices takes place in the Preview window 6 We 5 ve d 1 celle J smart PSS Priima Surrel Sy Other MYA Ty Channel Sy Channel iq Channel Sq Channels Sip Channels he Chanett Channel Sy Channels fie Channelio i Channel b 9m x 2 Channeli Se Channelis Ti Channeli EEE hannelis 5 hanneli6 Close All Video Start Record Snapshot Triple Snapshot Stream Type l Quality Fluency b Adjust Start Audio Start Talk Save as video Full Screen PICTURE 3 72 Switch between windows by clicking on icons in this area 2 Shows video feed from camera 1 3 Green outline indicates which channel is active for control 4 Device List Shows available groups and cameras PTZ Tabs PTZ Camera Controls 5 Information Bar Appears when mouse hovers over camera view Contains information about bit stream and includes shortcut controls o Turn audio on or off W Turn microphone on or off HI Begin end local record saves to computer s hard drive Kol Take snapshot saved to computer s hard drive X_ Closes channel Tasks Allows quick access to saved tasks such as tours channel combinations etc 7 Multi Screen Slider adjusts between single screen view and 36 screen view with Mode 10 configurations possible Screen Aspect Change the aspect ratio h
67. ss or implied of any kind with respect to completeness of its contents Manufacturer shall not be liable for any damages whatsoever from misuse of this product 2 This manual is written for the QC series of Analog DVRs AnalogHD DVRs and NVRs It was accurate at the time it was completed However because of our ongoing effort to constantly improve our products along with smartphone and router manufacturers adding and changing features on their products it is possible that some functions may change from how they are described We encourage you to visit our website at www Q see com to check for the latest firmware updates and product announcements This manual covers the remote access and monitoring of your system over the Internet via a computer or mobile device Instructions for setting up configuringand local control of your system are contained within the User Manual which is included on the CD that accompanied your system and which can also be found on www Q See com support The User Manual will be referred to frequently within this Remote Monitoring Guide so it is recommended that you have that document available as well Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below IMPORTANT Red boxes with this icon indicate wa
68. t easy to identify from the other systems you may be controlling Group Name Enter the name of an established group Or if you ve not created one yet enter the group name and make sure that the Create Group box at the bottom of the window has been checked Type Select whether the device is a NVR NVR or IP Camera IPC IP Domain Name This should be the public Internet address that you obtained when setting up your NVR see Confirming That Ports are C Centinueus add 7 Create grap e n ee TT IF Domain Name RP 915629 cont User Name nm Device Details Device Model i ij Device SN em Video Cutout a aaaae dorm ot aa PICTURE 3 68 a Ade z h ia Cancel k Opened in Section 1 2 of this manual It may also be the Dynamic Domain Name Service DDNS address you created in Section 1 6 Regardless of which you choose you will not be able to connect to the NVR using its local network address because your computer and system are not on the same network Port The default for your device will be 37777 but if you ve changed it during setup then you will need to enter the correct number in this field User Name amp Password Enter the User Name and Password that you use to log into your system Get Info Click on this to have Smart PSS query the device Device Model and Serial Number are read only but they and the other fields will be auto filled 53 Once yo
69. t your system s location is cut Alarm Setup To begin you will need to create the Alarm Scheme using the Alarm Setting window Once the window has been opened you will need to create a name for this event set the time of day that it will be active and the nature of the event You can also have the computer play an audible alert and if the E map described later is configured the camera s location will appear on screen Click Loop play to have the alarm play until silenced Setting the level is optional You may decide for instance that a motion detection event in a certain area is less important Level 5 than a similar event in another Level 1 This will make it easier to filter alarm events when searching for a specific event After you have created an event move to the next tab Alarm Source to select the trigger for the event Select the trigger s from the list on the left of the window and click on the gt gt button to add it to the right panel You can limit the type of alarm to just Motion Detection Camera Masking or Video Loss or you can have all three serve as triggers Lastly in the LInk Video tab select your alarm from the Alarm Source list on the left of the window and then choose which video source s you will be using Make sure that your source is highlighted in blue or you will get an alert asking you to select an alarm source Click OK to save your alarm When you return to the Alarm list c
70. te any external Image Alarm Out alarms connected to your system by clicking on them Alarm Channe ty fe PICTURE 3 28 34 Real Time Monitor Live monitoring and recorded video playback takes place in the Real Time Monitor section of the window The number of screens being viewed at once is set with the Image View Options at the bottom of the screen described below but at any time you can double click on any channel in multi view mode to make it a single screen view Double clicking on the screen will return it to tts place in the multi view display PICTURE 3 30 At the top of each channel s video display there is a set of data and a set of six function buttons The data in the upper left shows the device s IP address the channel and the stream rate for that channel as well as which stream it is using The function buttons allow you to perform operations within the display Each button will only affect the channel it is attached to Other channels will not be affected Symbol Button Function Select this button it will highlight in white and then click a and drag within the video image to zoom in on that Q Digital Zoom oF 6 section Clicking on the button again will return you to the original view When this button is selected you will begin recording it to Local Record your computer This will take still images of the video which will be saved Snapshot on according to your settings in Pic Path Tu
71. tem is lost and Video Loss has been selected the Web Service application will alert you that it is no longer receiving video This way you will still receive an alert even if the DVR is not able to send out an e mail notification The list of alarm events will populate as they occur The list serves as a reference to the user for a more precise video search Alarm Type The alarm types include the same events that will trigger an alarm on your DVR Prompt When this is selected an animated alert icon will appear in the Alarm tab This will appear when the user is viewing other tabs PICTURE 3 37 Alarm Sound You may choose an audible alert using a WAV sound file stored on your computer 38 SETUP This window allows you to make changes to the setting on both the DVR and the computer you re using to monitor it HETWORK EVENT STORAGE SETTING f Sates IP Ahitsa i 7 1110 5 TERME NOT 1 Prbeate d Fa Q Te 4 TAC VOM IDES 1 Private 3 Fa o 19141 ie 7 TEC W000 i Phivata 4 ca o TEER T 3 TICES pT i Pte ats 5 7 G es 11031 YECMADS 100009 1 Private i 7 la Es EEREN ITT TARENTE D 1 Phivate 7 o CERET TTT TACE vaniiga i Private 8 Fa o 197 1340134 WaT TAGEVOMDITSS 1 Phat a a PICTURE 3 38 Depending on whether your system is a DVR or NVR there will be four or five collapsible menus on the left side of the screen Remote is for use with NVRs only while Network Event Storage and Setting are common t
72. th issues Systems on another network will only stream the substream M signifies that the channel is using the main stream while S indicates the substream Open All Opens all available cameras Again you may be able to choose whether you will view the main stream or the substream Refresh Refreshes camera list PICTURE 3 25 Instant Record The DVR will start recording video from all cameras Start Talk If you have a microphone and speaker co located with a camera and you have a microphone connected to the input port on the side of the DVR you can initiate a bi directional dialog with a person near that camera There are four options DEFAULT G711a G711u and PCM Local Play Open and playback a recorded video file saved on your computer The files are saved as dav format which will require conversion to avi format to play in another application The color of the camera icons indicate their status Icon Status icon Status Online Offline ELE Playing oe ore In live view mode a new camera can be selected by clicking on the desired screen segment and then clicking the new camera You can re order the layout as you desire within a multi screen mode by clicking on a frame to highlight it and then dragging its video to another position on the screen where it will swap places with the video currently in that spot 32 PTZ Controls You must have already connected and set up one or more PTZ cameras as de
73. the G XAML browser applications setting for this zone iare Prompt e XPS documents STEP 15 Click OK D naii Prompt Fp NET Framework reliant components Fp Permissions for components with manifests STEP 16 Click Apply a Takes effect after you restart Internet Explorer Reset custom settings STEP 17 Click OK Reset to STEP 18 Close Internet Explorer PICTURE 3 6 Other Considerations e Internet Explorer 10 and 11 have Activex Filtering which may need to be turned off e On 64 bit Windows computers Internet Explorer 10 and 11 may need to run in 32 bit mode 28 3 2 USING WEB SERVICE The instructions below show screen shots from Internet Explorer 10 on a Windows PC However the Web Service looks and operates identically on different browsers If a user running Windows Vista or Windows 7 experiences difficulty with functionality User Account Control UAC may need to be disabled UAC instructions are provided at the end of this section under Troubleshooting STEP 1 Enter the IP address or the DDNS address obtained in Section 1 5 into an Internet Explorer window You will see the Login screen shown in Picture 3 20 STEP 2 Enter the User Name and Password in the appropriate fields The default user name and password are admin and admin PICTURE 3 20 If you are logging in using a computer on the same local network as your system you may select the LAN button for a f
74. the desired area of the screen Double tapping on a channel will bring it to single screen view Double tapping again will return to the multi channel display OKE PICTURE 4 5 The camera feed with the green surround is the active channel and any actions performed using the buttons on the left of the screen will affect that channel Real time Monitor This window is where you will view the feeds from your cameras Audio requires audio enabled camera Snapshot saves to Local Files Favorites groups of channels Close Channel Device list PTZ Controls PICTURE 4 6 71 Playback You can access video files recorded on your DVR Click on a channel to open the Device Manager to select which camera s record to view You will then need to select the date and the start and end times to search for the video Picture 4 8 The playback controls are self explanatory You can view multiple cameras simultaneously Capture a still image using the Snapshot icon at the bottom of the screen Images captured will be saved in your Photos folder 72 Home Pla yback cam if M4 PICTURE 4 7 Playback Start time 2012 04 30 12 10 00 End time 2012 04 30 15 10 00 Sun Apr 29 11 09 OO OSA ee emano PICTURE 4 8 Event List When you set up Push Config below to notify you of events such as motion detection camera masking video blind or a local alarm triggered at the NVR itself Q
75. the privacy mask to apply lt A to just remote viewing or on the NVR itself and then click on the Edit pencil button to the right to draw the privacy mask adio Video Sires Pic Steam y When managing multiple systems it may be easier to add an identifying name to a particular channel to specify where a camera is located These overlays are separate from those on the recorder itself Click the Edit button to position the overlay where desired The Date Time overlay works in the same manner PICTURE 3 82 Recording Settings This window replicates the Schedule window on the NVR Recording Plan This tab shows the current schedule for each camera Click on Set and a new window will open to allow you to set the recording mode and schedule Recording Control Use this tab to adjust the pre recording time O to 5 seconds for this camera when an event occurs Video Check This window is identical to the Events menu on the recorder You can set how the system responds to Video Loss Camera Masking and Motion Detection including activating other cameras sending out alarm notices and etc Pic Property These settings allow you to adjust the on screen appearance of the video to compensate for the lighting conditions where the camera is located If the light changes during the day you can set two different lighting profiles PTZ Control Make changes to the PTZ camera communication protocol bit rate and etc if needed
76. u have finished adding systems to your Smart PSS program you ll return to the Add Device tab and will see your devices listed 2 Group Manager Auto Add Manual Add SH Tithe Model ZH 1P Domaein Name Port Channel No Operation taroa PICTURE 3 69 Clicking on one will reveal three tools under the Operations heading at the far right Modify Device Configuration Delete S L Opens Manual Device Opens Device X Remove device Addition window Configuration window You can also remove a device from Smart PSS by checking the box to the left of the device s name and clicking on Delete at the bottom of the window Clicking on the Next button on the bottom right of the window will take you to the Group Manager tab You can also switch between the two tabs simply by clicking on them Smart PSS _ Pinter Sorila Sythe Group List Device Nome DVR Derine Liat z i i CAM i CAM J TAM 3 CAM 4 CAM 5 cAM amp CAM 7 a CAM amp hati CAM G CAM 10 CAM 11 CAM 12 CAM 15 CAM 14 CAM 15 244A AAARAAAAA BAO 2 a P z a Refresh Picture Cores to chirk all or Cilie click mount to meleci more Bock Finish PICTURE 3 70 Creating a Group When you add an NVR or NVR it will most likely be its own group However you can create a new group using selected cameras from multiple systems up to 36 cameras 1 Click on the New Group button on th
77. ur recorder you can have Smart PSS cycle through your cameras In this case those cameras can be connected to many different systems Please drag a channe on the right pane to the device list PICTURE 3 85 STEP 1 Determine how many screens will be displayed at once and set the Windows Number to the desired amount up to 36 STEP 2 Name your task and add a description if needed STEP 3 Drag cameras from the Device List on the right to the desired tab A camera can be placed in more than one tab You can double click on the Stay Time and Stream Type to set the amount of time this channel will stay on screen and which data stream will be used respectively Us the Up and Down buttons to organize the order in which each channel will appear in a window STEP 4 Click OK to save your settings 65 E MAP When systems and cameras are connected from multiple locations it can sometimes be difficult to keep track of where an event is occuring Using the E Map feature you can import a graphic map in BMP JPG or PNG format and place icons representing your cameras in the appropriate location Depending on where your cameras are located the map can be the floorplan of your building or of a much larger area ma DOr Ab Dr Clat w Fray lroquots A K Q Vallecito Ave PPPPIIIAD Princeton Ave Berkeley Ave sen icam 4 Dartmouth Ave EM i Bo Placer A Cornell Ave Chica Park AA g o e
78. xample the four screens will occupy the available space on the computer monitor Press Esc on the keyboard or right click with the mouse to return to normal viewing mode VIDEO SEARCH AND PLAYBACK Using Smart PSS to search for video recorded on your NVR functions in the same manner as the search and playback function on the NVR itself Men g STEP 1 Select the camera s you want to search The Calendar below the E F root 2 Snapshot camera list will highlight those dates m NVR Record Bar with recorded video in green The 2 CAM 1 current date will be highlighted in amp 7 CAM 2 blue Depending on network speeds it may take a few moments for the Calendar to update ee 7 STEP 2 Select the date to review and a Se CAM 6 Playback press Search The timeline at the ee i Conii bottom of the window will show colored blocks representing video that has been recorded STEP 3 Click on a colored block to begin playback The playback controls operate in the normal manner The slider is used to speed up or slow down the playback rate Timeline As with Preview mode the screen with the green frame is considered the active screen for purposes of using the controls PICTURE 3 75 58 Screen Aspect Ratio Full Screen PICTURE 3 76 Choose which camera s you wish to search ET Lists recorded files Files can be downloaded to your computer KOJ Take snapshot saved to computer s hard dr
79. y and Latency Fluency buttons only the channel highlighted in green will be affected In multi screen mode a channel can be clicked and dragged to another location This is useful in those modes where one or two screens are larger than the others The channel being replaced will move to the old location of the one that was moved Double clicking on a channel will bring that to single screen mode Double clicking on it again will return to the previous multi channel format 36 PLAYBACK Clicking on the Playback tab at the top of the monitoring window will open the Search and Playback window This operates along the same lines as the Search function described in Section 3 1 Search and Playback in the User Manual PICTURE 3 32 As with the system s Search and Playback window you can search for a video record based on the timeline 12 00 00 AM at the bottom of the screen or by clicking the File List button in the lower right portion of the window m s Channel 1 You can search and review up to nine channels at a time CJo7 49 50 using the screen viewing mode options also located in 07 50 21 the lower right of the window _ 07 53 18 08 00 23 When using the timeline simply click on a colored area _ 08 10 16 to start the video In file search mode set your start time at the top or scroll through the list of events recorded by that channel Click on the one you wish to view Playback controls are provided below the viewing area

Download Pdf Manuals

Related Search

Related Contents

取扱説明書 注意！ ホルダー本体とクランプ本体のはめ込みは、ホルダー  Owner`s Manual    User Manual - B&H Photo Video Digital Cameras, Photography  東芝健康線用蛍光ランプ取扱説明書  V5N3 - Forth    Quick Start Tutorial - mirabyte Software: Downloads  BiqCrunch User's Guide  Röntgen- Panoramasystem Progeny Vantage  

Copyright © All rights reserved. Failed to retrieve file