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Promise Technology FastTrak SX Series Version 4.4 User's Manual

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1. ernnennneeennene nene nnnennnaen anne nnne nasa na nnana nen 20 Create 818 53714957 51 NME MEN AE 21 Create AN A AY kei bla ae E al lt a ale esas eedanae tt 22 Selup Email ALEFE NGUUNCATON irese alaalia aia aata tai 25 Chapter 4 PAM User IMEEMAGE mate kll mt lalla at ar nd 29 TEE VIOW aaa Ou ee eee ene ee ee 30 Tree View and Component Specific Menus nieeenneennnee naene 32 ODISCEVICW at ml alia all m m la 32 HIORMAON VIEW A ee A tees te AD AIA 33 SAUL ISD Ai seated aS al dantaadetee ad taa m sty 33 Pulldown Men s aiaiai i kraami Sia ai ai mai 34 TOODA ators aaa Aa an aiad aaa Siia a Sela a jaa aaa malt la dai 38 PODUD MENUS ad paslik aial a a alla carded aceted accede ae aeecce eee 39 Promise Array Management Chapter 5 RAID Monitoring and Maintenance with PAM ccccsseeseeeeeeeeeeeees 43 1882101 876 I eI ete Sahai AET AA ME Coase teeta e 43 EDE AEA eect A a a A A ante at aaa 44 HOO ala E A A E A 44 LOG OUN e E E E ne el nie estore E il alias 44 ROMIE FAM idre a kail aata iial 45 EOG IN E base ceye ease bee ace donut ne ae eed muah dete cera ede 45 Create a RAID Server cccccccccccceececeececeeceseeeeesececeasessaeesseeeeseeeeseneessaees 46 SITS GRADS SIV CMs iil ire ee lt aoe 47 Disconnect from a Message Server nninnnnnnenennnnnne anne 47 LOGOUCOFRAID PC somoniren te cbs sues rot oh a a ma 47 Future LOG INS PADMA RT M M TUME MN
2. J Myc onsole e Refresh Figure 12 Logging in to the Local Agent 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu see above The Login dialog box appears Login to danieltest mp Username Samuel Adams le Password oane Figure 13 Username and Password dialog box 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation Local PAM Log out To log out of a Local PAM right click on the RAID Machine 3 icon and select Logout from the popup menu 16 Chapter 3 Initial Setup Remote PAM Log in You must create a RAID Server in order to use Remote PAM The RAID Server in PAM communicates with the Message Server on the network to connect your PC with the other PCs running FastTrak Launch Remote PAM as described above When the PAM user interface appears Promise Array Management 4 0 Main View Connection Preference Help 388 2 7 ONS Refresh Rename Figure 14 Create a New Server 1 The first time you run Remote PAM right click on the My Console g icon and select New gt Server from the popup menu Or click the New Server icon in the Toolbar A RAID Server icon appears RAID System Configuration Label RAIDSERYER1 Server Name New Sever 0000000 IP Address 192 168 1 132 Reset
3. Figure 15 Input the Server s IP address 2 Double click on the RAID Server 5 icon In Information View above type in the IP address of the computer where the Message Server software is installed If the Message Software is installed on this computer you can use the default 127 0 0 1 IP address 3 Click Commit A list of networked RAID PCs appears 17 Promise Array Management amp my Console RAIDSERVER g craig promise com amp hitesh promise com amp xinhai promise com amp victor promise com g vinnie promise com E Refresh Figure 16 List of RAID PCs on the network 4 Click on the icon in front of the RAID Server to see the list of networked RAID PCs 5 From the list of networked RAID PCs find the one you want to access right click on its RAID Machine g icon and select Login from the popup menu Login to danieltest i User name Samuel Adams iv Password li cancel Figure 17 Login dialog box 6 In the Login dialog box type your Username and Password and click OK You are now logged into a RAID PC over your network Remote PAM Log out Disconnect from a Message Server To disconnect from the network e Right click on a RAID Server 5 icon and select Disconnect from the popup menu e Or right click on the RAID Server 5 icon and click the Disconnect fg Icon in the Toolbar Important This is the only correct way to log out a RAID Server from the
4. TECHNOLOGY INC decide to convert an array Do not select any RAID mode if you decide to expand an array lt Back Cancel Help Figure 64 Do notselect a RAID Level 4 Inthe Select RAID Mode dialog box do not select a RAID Mode Just click Next to continue 68 Chapter 5 RAID Monitoring and Maintenance Finish 4 A You choose to convert the following array 7 Array Name First rray To confirm that you want to do so please press PROM IS E FINISH button If you want to select another disk base NRTA MINT or RAID mode please press BACK If you change your mind please press CANCEL Cancel Help Figure 65 Verify the Array name and click Finish 5 Inthe Finish dialog box verify the name of the array you are expanding Then click Finish to begin the expansion process amp DANIELTEST Array Information FASTTRAK l SR FTP 1 Name FirstArray cht Q ch RAID Level RAIDS PARIT Y DISTRIBUTED n ch3 gt Block Sizef KB 64 kb ki FirstArray Expanding 50 BB 11SAMSUNG SV20 Status Expanding 50 da SAS Sy 2042H amp ch3iSAMSUNG S 2042H Array Size 38 010 GB User Management Figure 66 Expansion progress During the Expansion the array will be available for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Expansion is successfully completed The array will return to Functional status 69 Promise Array Management
5. PROMISE TECHNOLOGY INC PROMISE ARRAY MANAGEMENT PAM FOR Fasttrak 5150 SM4 antl SN4000 series Promise Array Management Copyright 2003 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implie
6. Array Size 33 521 GB Figure 72 An Array in Critical condition highlighted in Tree View left and shown in red in Information View right Your first action is to identify which disk drive has failed 1 Click on the Controller Ci icon to expand it 2 Click on the Array ad icon to expand it 3 Observe and compare the disk drives under the Controller with those under the Array chi e SAMSUNG 5V2042H Drives 1 2 and 3 are assigned ch to this array i SAMSUNG SV2042H ch3 i SAMSUNG SV2042H amp ch4 i Only drives 1 and 3 appear in the array Drive 2 is suspect 4 T EE i SV2042H di ch3 SAMSUNG SV2042H Figure 73 The drives under the Controller should match those under the Array 74 Chapter 5 RAID Monitoring and Maintenance In the example above there are three disk drives attached to the FastTrak controller and all three are assigned to a RAID 5 array The three disk drives appear under the Controller but only two appear under the Array The disk drive on Channel 2 does not appear under Array This is the suspect drive 4 To double check the suspect drive click on its icon ae under the Controller Disk Information Disk Model SAMSUNG SV2042H FTP 1 a x cht Disk Status Offline ch2 eha Mode Setting UDMA mode 5 ch4 E FirstArray Critical Configuration Disk is assigned to Array R chiiSAMSUNG 5V2042H amp ChASAMSUNG SV2042H SMART Status Disabled Mapping 39549 Cycls Hea
7. Conversion Converting changes its RAID Level and in some cases increases the array capacity without affecting data availability Depending on the source and target RAID levels you can add one or more free disk drives while performing the Convert function Note e With most operating systems expanding an array will require you to partition the added space with a new drive letter In effect you will end up with two arrays e Plan to run your conversion during off hours This will eliminate delayed read write response from the array and allow the process to go faster FastTrak S150 SX4 and SX4000 support the following RAID Conversions RAID 5 RAID 0 Increases the capacity and performance but loses the data redundancy RAID 1 RAID 5 Adds performance capacity and redundancy 3 or 4 drives required RAID 0 1 Adds performance and capacity 4 drives required RAID 0 Increases capacity and performance but loses data redundancy Must add a drive RAID 0 RAID 5 Adds performance capacity and parity 3 or 4 drives reguired RAID 0 1 Adds full redundancy and capacity 4 drives required Important No existing array can convert to RAID 1 RAID 0 1 arrays cannot convert to another RAID level e The Target array may require more disk drives than the Source array e You cannot reduce the number of disk drives in your array S 70 Chapter 5 RAID Monitoring and Maintenance To convert an existing array 1 Click on t
8. A chiiSAMS ch2 SAMS S V2042H SV 2042H ch315AMS 5V2042H Object View Array Information Name RAID Level Block Size KB Status Array Size FirstArray RAIDS PARITY DISTRIBUTED 64 kb Functional 37 251 GB Synchronizati Information View Start Periodic maintenance procedure to maintain data consistency administrator Figure 29 The PAM Monitor window has three views 29 Promise Array Management Tree View Local PAM The Monitor window is the user interface for PAM It has three views Tree View Object View and Information View which were introduced in Chapter 3 The Tree View displays all of the elements of your RAID system Use it to navigate to specific components My Console _ PAM Software DANIELTEST RAID Machine PC with FastTrak MB FASTTRAK RAID System FastTrak Card FTP 1 Controller cht Channel 1 i SAMSUNG SV2042H ch2 ge SAMSUNG SV2042H cha de SAMSUNG Sv2042H Assigned Drive on Channel 3 ch4 amp SAMSUNG 5V2042H Unassigned Drive on Channel 4 EE First rray Array i ch2 SAMSUNG 5420424 ae CHASAMSUMG S Y2042H 68 User Management i chiiSAMSUNG SV2042H Drives Assigned to Array j User Management administrator 7 r Samuel Adams Figure 30 An example of a RAID system in Tree View on Local
9. FastTrak S150 SX4 and SX4000 support this feature however SX4000 lite does not support it Expansion Expanding an array increases the array capacity without affecting data availability You can expand an existing array by adding one or more free disk drives to the array using the Expand Array function Notes e With most operating systems expanding an array will reguire you to partition the added space with a new drive letter In effect you will end up with two arrays e Plan to run your expansion during off hours This will eliminate delayed read write response from the array and allow the process to go faster To expand an existing array 1 Click on the Array EB icon in Tree View Conversion Expansion Wizard Start KA Change the RAID level or add drive Start a K to an existing array Figure 62 Start Expansion 2 Scroll down in Information View to show the Conversion Expansion Wizard and click the Start button 67 Promise Array Management Select Free Disk s SAMSUNG S 2042H P RO M IS E M Select free disks from the above list if you decide to pase el Bele A eM expand or convert an array Cancel Help Figure 63 Select a disk drive to add to the array 3 Inthe Select Free Disk dialog box click on the icon of any available disk drive to select it Then click Next to continue Select Raid Mode RAIDO STRI RAIDS PAR P RO M IS E M Select the RAID mode from the above list if you
10. GB cht SAMSUNG SV2042H l chASAMSUNG SV2042H Name FirstArray GB ch3iSAMSUNG 5V2042H 3 User Management RAID Level RAIDS PARITY DISTRIBUTED 8 administrator 2 Samuel Adams Block Size KB 64 kh Status Functional Tree View Array Size 37 251 GB Synchronizati Info rm ation View Periodic maintenance procedure to Start eae E maintain data consistency For Help press F1 administrator Figure 19 The PAM Monitor window has three views The Monitor window has three views Tree View Displays the elements of your RAID system It works like Windows Explorer with hierarchical menus You can expand individual items to see their components Object View Displays icons representing the devices below the highlighted device in the Tree View Information View Displays information on the item highlighted in the Tree View This may include text boxes list boxes fields and buttons It varies with the item selected 20 Chapter 3 Initial Setup Create a New User The Administrator is created by default You must create additional users manually To create a new User 1 Right click on the User Management icon 5 and select New gt User from the popup menu below A new User icon appears amp My Console DANNEL DELL FASTTRAK 5 FTP 1 Se 2 adminis A MT Refresh User Configuration Username Samuel Adams Password el Confirm Password i Administration Rights Setting lv Creation Right
11. Hot Spare Disk V Enable Auto Rebuild l Enable Hot Swap Disk Rebuild Low 1 1 1 1 1 1 1 1 High Setting PCI Bus Utilization Low 1 1 1 1 1 1 1 1 High Maintenance Error Handling Policy On Disk Error lv Fix if possible Handling Skip v Inconsistency Error Handling Policy Synchronization Handling Skip v n Figure 54 Controller Options for FastTrak System Information This describes the Controller type in this case a FastTrak S150 SX4 the FastTrak driver and PAM Message Agent version and the IRQ the FastTrak card is using on the PC This information may be helpful when upgrading your FastTrak or troubleshooting the PC 58 Chapter 5 RAID Monitoring and Maintenance Controller Cache Allows you to toggle between two write modes for the FastTrak s cache Write Through Data is written to the cache and hard drive at the same time This arrangement is safer Check the box to select it Write Back Data is written to the cache first and to the hard drive later This arrangement increases performance at the risk of data loss if the power fails Uncheck the box to select it Disk Parameters Check the respective boxes to enable these features Enable Write Cache Speeds hard disk performance by writing data to the cache to increase performance Note that you can lose data if a power failure occurs SMART Check SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the
12. Or select the User Management m icon and click the Add User button on the Toolbar User Configuration User name Samuel Adams Password Ss Confirm Password EE Administration Rights Setting lv Creation Rights create delete expand and convert arrays j Maintenance Rights rebuild synchronize arrays and general settings j User Account Rights add account delete account change user password Beset Figure 45 User Information View 3 Click on the User 2 icon to display the User Information View The User Information View displays a request for new user identification and access rights l Allows you to create and delete arrays rebuild and Creation l synchronize arrays and make general settings make general settings Allows you to add and delete user accounts and User Account change your password Each User has at least one of the above Rights Allows you to rebuild and synchronize arrays and 50 Chapter 5 RAID Monitoring and Maintenance amp my Console Type in a Username and Password in their amp DANNEL DELL respective fields Check all the appropriate boxes to J EB FASTTRAK set access rights Click the Commit button when FTP 1 you are done User Management administrator The new user s name appears in the Tree View 2 Samuel Adams right Delete a User 1 2 In the Tree View right click on the icon 2 of the User you wish to delete and select Delete from
13. PAM Remote PAM adds a RAID Server icon to connect with the Message Server PC in order to monitor arrays over a network 30 Remote PAM My Console 1H RAIDSERVER DANIELTEST fp FASTTRAK M FTF 1 chi e SAMSUNG S 2042H ch i SAMSUNG 5V2042H ch3 i SAMSUNG 5V2042H 4 ch4 SAMSUNG 5V2042H EB FirstArray i chi SAMSUNG S 2042H i ch2 SAMSUNG S 2042H i ch3iSAMSUNG S 2042H administrator TA User Management o Chapter 4 User Interface PAM Software RAID Server PC with Message Server RAID Machine PC with FastTrak RAID System FastTrak Card Controller Channel 1 Assigned Drive on Channel 3 Unassigned Drive on Channel 4 Array Drives Assigned to Array User Management Je Users Samuel Adams Figure 31 An example of a RAID system in Tree View on Remote PAM Normally the Tree View is present To close it right click on any object and select Hide Pane from the popup menu To open it again go to View menu and Outline 31 Promise Array Management Tree View and Component Specific Menus In PAM like most Windows applications you can access the various commands and functions by opening dropdown menus and clicking on icons Each time you click on a componentin Tree View PAM s menu bar also displays that component s dropdown menu Below are some examples Promise Array Management 4 0 Promise Array
14. Promise FastTrak SX4000 series and S150 SX4 Controller cards Generally if your PC runs the FastTrak card properly it will run PAM also Promise Technology recommends Windows 2000 XP Professional or 2003 Server to take full advantage of all the features of PAM In some cases you can run PAM on other Windows operating systems This becomes an issue when running PAM over a network where there are PCs with different operating systems Promise Array Management Network Reguirements If you plan to install PAM on a network be sure all the hosts and servers are connected and running That is each of the PCs RAIDs and Servers must have a working network connection before you install PAM In order for PAM to be configured over a network you must know the IP network address of the RAID PC s in your system The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs See the Appendix C for help in finding the IP Address of the RAID PC Pre Installation Procedure Before you start If you are installing PAM to run over a network determine the computers and servers onto which you will install PAM Obtain the IP addresses of all RAID PCs where PAM will be installed Visit the Promise Technology website www promise com and download the latest version of PAM Software PAM Installation With that information ready follow these steps to install PAM on each
15. The Controller attempts to repair the disk error Skip Bypasses the disk error and works around it Abort Halts the Rebuild and sends an error message Stop Pause Continue Promise recommends that you let your rebuild run to completion If you need to pause the process 1 Right click on the icon EE of the Array that is rebuilding and select Pause from the popup menu 2 To continue right click on the same icon again and select Resume from the popup menu 80 Chapter 5 RAID Monitoring and Maintenance Array Offline When a disk drive fails on a non fault tolerant array RAID 0 for any reason the Array goes Offline The array cannot read or write data All ofthe data on the array will be lost unless the failed drive is restored to operation A fault tolerant array RAID 1 0 1 and 5 will go Offline if two disk drives fail An Array Offline E icon displays in Tree View and the alarm if enabled beeps quickly to call your attention to the condition cht amp SAMSUNG SV2042H Array Information ch2 Name Array R SAMSUNG 5V2042H h3 e i RAID Level RAIDO STRIPING amp JArray2 Ofine l 8 chi SAMSUNG SV2042H Block Size KB 64 kb Management administrator Status C onne gt Array Size 37 251 GB Figure 81 An Array in Offline condition highlighted in Tree View left and shown in red in Information View right Your first action is to identify which disk drive has failed Follow the procedure de
16. disk drive software It monitors the internal performance of the drive and reports to the PC when it finds a potential failure SMART warns you of a developing drive failure so you can replace the drive before it actually fails Rebuild Setting Check the respective boxes to enable these features Enable Hot Spare Disk Enables a spare drive not assigned to the array to automatically replace a failed drive in the array You must also enable Auto Rebuild for this feature to be effective Enable Auto Rebuild Enables automatic rebuilding of a fault tolerant RAID 1 0 1 and 5 array when it goes Critical Enable Hot Swap Disk Allows you to replace a faulty disk drive without shutting down the system This feature works with an externally replaceable disk drive enclosure such as the Promise SuperSwap Rebuild Setting Allocates system resources between rebuilding the array and responding to read write commands from the computer system A High setting assigns most of the system resources to rebuilding Rebuilding goes faster restoring redundancy sooner but read write requests are handled slower A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild takes longer See Rebuild an Array later in this chapter for more information on the rebuilding process 59 Promise Array Management PCI Bus Utilization On High settin
17. drives When any disk member fails it affects the entire array Performance is better than a single drive since the workload is balanced between the array members This array type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is egual to the number of drive members times the smallest member capacity For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array Stripe Size A value can be set from 16KB to 256KB sector size The size can directly affect performance In the PAM the default is 64KB Pata Stripe Disk Drives Figure 83 RAID 0 writes data to both drives at the same time 84 Appendix A RAID Concepts Mirroring RAID 1 Writes duplicate data on to a pair of drives while reads are performed in parallel RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate controller channels If one of the mirrored drives suffers a mechanical failure for example spindle failure or does not respond the remaining drive will continue to function This is called Fault Tolerance If one drive has a physical sector error the mirrored drive will continue to function Data Mirror TI Disk Drives Figure 84 RAID 1 copies the data from one drive to the other PAM will display an error in the array and recommend replacing the failed drive Users may choose to c
18. see below Quick Initialization An option for all arrays It deletes the data map from the disk drives when the array is created To enable Initialization check the box If you select Quick Initialization for a RAID 5 array be sure you uncheck the Full Initialization box Full Initialization An option for RAID 5 arrays It wipes all existing data from the disk drives and sets up parity To enable Full Initialization check the box Gigabyte Boundary An option for all arrays It rounds the size of the array down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise To enable Gigabyte Boundary check the box 62 Chapter 5 RAID Monitoring and Maintenance 5 Click the Create button when you are done amp My Console amp DANNEL DELL FASTTRAK FTP 1 cht ch2 x ch3 ch4 T A chiiSAMSUNG 5V2042H E ch2 SAMSUNG 5V2042H 8 ch315SAMSUNG 5V2042H B User Management administrator Figure 56 New Array The new array appears in Tree View The next step is to partition and format the new array using the RAID PC s Operating System See Appendix B in this Manual There is no need to restart your computer Array Information EB FASTTRAK FTP 1 Name FirstArray x chi ch2 RAID Level RAIDS PARITY DISTRIBUTED ch3 B ch Block Size KB 64 kb T 8 ch11SAMSUNG SV2042H 4 ch2 SAMSUNG SV2042H Status
19. support Helping Promise improve our products and services PROMISE TECHNOLOGY INC Back Finish Figure 10 Install Complete dialog box 14 When the Install Complete dialog box appears you have the option to e Create program shortcuts on your Desktop e Register WebPAM online Both of these options are recommended 15 Click Finish or press Enter to finish the installation This completes the PAM installation Go on to Chapter 3 Initial Setup 14 Chapter 3 Initial Setup After you have completed installation you must setup your PAM Monitoring Utility to work with your RAID Launch PAM an Accessories gt A Acrobat Reader 5 1 0 Remote PAM Local PAM Internet Explorer Microsoft Excel i Microsoft PowerPoint Remote PAM Microsoft Word Figure 11 Desktop icons left and Start Menu entries right To Start PAM click on a Desktop icon or go to Start gt Programs gt Promise Array Management and select Local PAM Use to monitor and manage the FastTrak Controller in your PC Remote PAM Use to monitor FastTrak Controllers over your network Note If you only installed the Message Server this shortcut does not appear The Message Server works only through network connections and has no user interface Go to the RAID PC ora Networked PC to setup PAM 15 Promise Array Management Local PAM Log in Launch Local PAM as described above When the PAM userinterface appears
20. that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Figure 91 The New Partition Wizard 6 1 Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window e Select Primary Partition e Specify the maximum available partition size in MB e Assign the available drive letter of your choice e Choose Format this partition with the following settings File system NTFS e Allocation unit size Default e Volume label Enter your choice of name e Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 93 Promise Array Management lt Computer Management TB m File Action View Window Help s ame hes File System Status Capacity Free Space n System Tools I C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB ta Event Viewer ENew Volume E Partition Basic NTFS Healthy 37 25 GB 37 18 GB E Shared Folders Local Users and Groups 3 Performance Logs and Alerts E 4 Device Manager E Su Storage E Removable Storage Disk Defragme
21. the popup menu right In the confirmation dialog box click OK Note PAM will always keep one user account with access rights typically the Administrator This action protects you from being locked out of the system Another way to delete a User Select the User s icon 2 in Tree View then click the Delete User button E in the Toolbar Change Password Every User can change his her own password The Administrator cannot change other Users passwords 1 2 3 4 Log into PAM under the User Name whose Password you want to change Click on the icon 2 of the User whose Password you want to change In Information View type in the new Password in the two password fields see Figure 45 Click the Commit button when you are done Change User Rights The Administrator can change any User s Rights Other Users cannot change their Rights 1 2 3 Log into PAM as the Administrator Click on the icon 2 of the User whose Rights you want to change In Information View check or uncheck Rights options as desired see Figure 45 Click the Commit button when you are done 51 Promise Array Management Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the RAID Machine g icon Information for the RAID PC appears in Information View Event Log Setting j Enab
22. 4000 FastTrak S150 SX4 FastTrak S150 SX4 Message Agent Internal RAID array Message Agent Message Agent Figure 4 Networked RAID has many installation options Chapter 2 Installation Message Server The Message Server installs onto the RAID PC if your installation does not involve a network If you want run PAM over a network install the Message Server on one of your networked computers including a file server a networked PC or the RAID PC Only one installation of the Message Server is required for PAM to work over a network You may install Message Server on more than one network PC or file server but PAM s network configuration will only use one of them thus any additional installations are useless Do not install the Message Server on any PC that may be disconnected from the network such as a laptop or a computer that connects via the Internet Not only will a disconnect cause PAM to fail but reconnecting again may involve time consuming network configuration Network configuration is discussed later in this chapter Message Agent The Message Agent installs on the RAID PC whether your RAID is networked or not In order for PAM to monitor and manage a RAID it must have Message Agent installed If you have more than one PAM compatible RAID PC on your network you may install a copy of Message Agent on all of them Operating System Support PAM is a utility designed to run on top of previously installed
23. 5 1 2666 lt C gt Copyright 1985 2661 Microsoft Corp C Documents and Settings daniel gt ipconf ig all Windows IP Configuration Host Name Primary Dns Suffix Node Type IP Routing Enabled WINS Proxy Enabled Ethernet adapter Local Area Connection Connection specific DNS Suffix Description aa 3Gom EtherLink KL 16 166 PCI TR NIG C3C9 5B TH gt Dhcp Enabled Autoconfiguration Enabled s IP dr 168 1 132 Subnet Mask 255 255 6 Default Gateway 168 1 1 DHCP Server 168 1 5 DNS Servers 1681 Primary WINS Server 2 2168 1 5 Lease Obtained Tuesday May 27 20803 12 47 37 PM Lease Expires Thursday May 29 20803 12 47 37 PM C Documents and Settings daniel gt _ Figure 94 Use the Command Prompt to find your PC s IP address In the example above the IP address of this PC is 192 168 1 132 Locate and record the IP addresses of all PCs and Servers on your network that will work with PAM This document will help you recall individual PCs when it is time to specify their connections 95 Promise Array Management DHCP Issues Referring to the Figure 84 above note thatit says VAS enabled w e e Gem te e i YES This means that a DHCP server gave this IP address to this PC when the PC connected to the network DHCP stands for Dynamic Host Configuration Protocol and refers to software that allows a file server to assign IP addresses to computers on the network DHCP is very helpful in reducin
24. 7 Promise Array Management Toolbar The Toolbar is a series of buttons that are shortcuts to performing specific tasks You will never see all buttons active as in the example below Sap 2 2 K Figure 36 The Toolbar They become active when you click on specific system components in Tree View Only the tool buttons pertaining to that component are active Most of these functions reguire User Account Rights These are specified when a Useris added or modified Following is a description of the Toolbar buttons Vip w oo fF New Server Available when you select the MyConsole g icon in Remote PAM Creates a new Message Server Connect Available when you select the Message Server 5 icon in Remote PAM Initiates a connection with the RAID Server Disconnect Available when you select a Message Server 5 icon in Remote PAM Disconnects from the RAID Server Used when you want to shut down a RAID server for repair Delete User Available when you select a User 2 icon Deletes the user from monitoring and alert access New User Available when you select the User Management il About Brings up the information about this version of PAM Help Always available Brings up the Online Help 38 Chapter 4 User Interface Popup Menus In addition to the commands in the dropdown menus there is a corresponding set of commands you can access via popup menus In a popup menu you can use any of the commands that are in blac
25. GB ch3iSAMSUNG SV2042H Array Size Sider tay Le S Figure 57 When an array is working correctly it displays Functional status When your array is first created it will display Functional status If you have enabled Scheduled Synchronization see next page you will occasionally notice that your array is Synchronizing Then it returns again to Functional If your array encounters a problem with a disk drive it will display Critical status see page 74 This indicates that your array reguires your attention in order to return to Functional When a disk drive fails on a non fault tolerant RAID 0 array the result is an Offline status see page 81 63 Promise Array Management Synchronize an Array Promise uses the term synchronization to mean an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation Synchronization applies to RAIDs 1 0 1 and 5 It takes place when an array is first created and then optionally on a regularly scheduled basis to maintain content integrity Scheduled Synchronization Schedule a time for synchronization when the RAID is least busy reading and writing data The early morning hours are often a convenient time Array Synchronization Schedule V Enabled Change fe By Day start at A 00 AM C By Week every C By Month on the Figure 58 Array Synchronization Schedule To enable scheduled synchronization 1 I
26. Management 4 0 Promise Array Management 4 0 My Console View Connection Preference He RAIDsystem View Connection Preference Hi Maintenance View Connection Preference FH 4 7 E amp My Console amp My Console amp My Console auga DANIELTEST DANIELTEST 8 SB FASTTRAK Ea ELE we Refresh Read Events Clear Events X o ch2 Read Bad Sector Table ch3 ch3 ch4 Ed ch4 Beeper EB FirstArray EB FirstArray GB chiiSAMSUNG SV2C GB chiiSAMSUNG SV2C Refresh GB ch2iSAMSUNG SV2C GB ch2iSAMSUNG SV2C Ab rhAISAMSIING SvIr Ab rhAISAMSIING SWF TTT Figure 32 Each item in Tree View has its own dropdown menu in the menu bar Rather than access the menu bar you can right click on the icon of the component you are working with The menu bar and popup menus for Tree View items are identical Object View Object View is visible whenever the Tree View is visible The items appearing in Object View are determined by which component you select in Tree View In the example below we selected a Controller ki icon in Tree View Q Q Q Q ch1 ch2 ch3 ch4 FirstArray Figure 33 Object View of a Controller s components As a result you see the components of that Controller in this case four channels and an array This feature makes it easy to find an individual component as well as see what items are assigned to higher level components Double click on these items to see their components in
27. Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the RAID System ip icon whose alert notification events you wish to modify The Event Alert Setting box appears in Information View Event Alert Setting Options Message Type Severity Level Select All Error Event Description Popup Disk Set Down Yes Yes Disk Plug In No No Disk Time Out No No E Disk SMART Failed Yes Yes Bad Sector Yes Yes Array Rebuild Started No No Array Rebuild Completed No Yes Array Rebuild Aborted No Yes lt go ma fo ow Figure 27 Event Alert Setting box 2 The Event Alert Setting box has dropdown menus to help you select Alert Events quickly To select Events click on Options and choose Select Event Alert Setting Options Message Type Severity Level Disk Set Down Disk Plug In Disk Time Out Disk SMART Failed Bad Sector Yes Array Rebuild Started No No Array Rebuild Completed No Yes Array Rebuild Aborted No Yes w lt Figure 28 Specifying Events for Alert Notification 3 Click on Message Type and choose message delivery by E Mail by popup by All both or None 4 Click on Severity Level and choose Error Warning Information All or None 2 Promise Array Management Following is a list of Events and their Severity Information Events Warning Even
28. Object View and their configuration in Information View 32 Chapter 4 User Interface Information View Information View like Object View changes its content depending on which item you select in Tree View The difference is that you use Information View to obtain data input settings and information Array Information Name FirstArray RAID Level RAIDS PARITY DISTRIBUTED Block Size KB 64 kb status Functional Array Size 33 521 GB Synchronization Periodic maintenance procedure to Start TA i maintain data consistency Rebuild Wizard Copy data from an existing data Start si aa drive in the array on to a selected Figure 34 Information View showing the specifications of an Array Status Bar The PAM Status Bar is the same as other Windows applications It indicates such things as the selected RAID is rebuilding and the current user is the Administrator shown below For Help press Fl administrator Bee NUM JE fs Figure 35 PAM Status Bar Normally the Status Bar is visible To show or hide the Status Bar go to the View menu and check or uncheck Status Bar 33 Promise Array Management Pulldown Menus As indicated above the left most item of the Pulldown Menus changes according to which component is selected in the Tree View Dynamic Menus By the term Dynamic Menus we refer to menus appear only when a certain item is selected in Tree View They are Main My Console Server RAID Machine RAID Syst
29. P address 2 Click on the RAID Server 5 icon In Information View above type in the IP address of the computer where the Message Server software is installed If the Message Server software is installed on the monitoring PC you can use the default 127 0 0 1 IP address 3 Click Commit A list of networked RAID PCs appears as shown in Figure 43 above 46 Chapter 5 RAID Monitoring and Maintenance Delete a RAID Server If the IP address changes for the computer where the E My Console Message Server software is installed an existing RAID peman Server with the old address will no longer work ae EN 1 Right click on a RAID Server 5 icon and select Delete IMEMA from the popup menu MF 2 Click OK in the confirmation dialog box enama 3 Create a new RAID Server as described above Disconnect from a Message Server To disconnect from the network e Right click on a RAID Server 5 icon and select Disconnect from the popup menu e Or right click on the RAID Server icon and click the Disconnect fg Icon in the Toolbar Important This is the only correct way to log out a RAID Server from the system Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection You can log out of one RAID PC while remaining connected to others on the network Right click on the RAID Machine icon of the PC you want to disconnect and select Logout from the popup menu 47 Pr
30. SE LICENSE AGREEMENT apples Subject to the terms of this Agreement Promise Technology grants you the right to copy and distribute the enclosed software a Do you accept all the terms of the preceding License Agreement Ifyou choose No Setup will close To install Promise Array Management you must accept this agreement Figure 6 The License Agreement 8 When the License Agreement appears click the Yes button to agree to the terms and continue the installation If you click No PAM Setup will exit 11 Promise Array Management Promise Array Management PAM InstallShield Wizard Setup Type Select the setup type to install A OL i PR OM IS F TECHNOLOGY INC Please select a setup type Complete All program features will be installed Requires about 8 MB disk space Custom Select which program features you want installed Recommended for advanced users Figure 7 The Setup Type dialog box 9 Inthe Setup Type dialog box make your choice between Complete Recommended and Custom installation Use the Custom installation to change install locations or to deselect individual components 10 Click the Next button or press Enter to continue Promise Array Management PAM InstallShield Wizard Ready to Install the Program PA a The wizard is ready to begin instal ol 4 Hi eens PROMISE z gt ra TECHNOLOGY INC ne Click Install to begin the installation If
31. a more detailed description RAID Level Name Minimum Maximum drives drives 4 Striping 2 0 Striping Mirroring Distributed Parity Single Drive Table 3 RAID Levels available with FastTrak SX4000 series and 150 SX4 amp My Console amp DANNEL DELL Right click on the Controller icon and 7 Onn select New Array from the popup menu ie ale right A Create Array icon appears Read Bad Sector Table Beeper B U je Refresh N 61 Promise Array Management Create Array Setting Array Name RAID Mode Block Size KB Select Free Disk s Note Use lt Ctrl gt Mouse primary button lt Shift Mouse primary button or lt Shift Arrow key to select multiple disks FirstArray RAIDS PARITY DISTRIBUTED R4 P chi SAMSUNG 5V2042H ch2 SAMSUNG 5V2042H v 4Ch3ISAMSUNG 5V2042H Perform Quick Initialization l Perform Full Initialization for RAIDS Note It only works for RAIDS array and Quick Initialization option wont work if you select this option when you create a RAIDS array V Enable Gigabyte Boundary Create I Figure 55 Create Array Settings 3 The Select the Create Array 55 icon and go tothe Create Array Settings in Information View 4 Inthe Create Array Settings box e Type in a name for your array e Select the RAID Mode Level from the dropdown menu e Highlight the disk drives to add to the array e Select the options you want
32. ailable for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Synchronization is successfully completed The array will return to Functional status 65 Promise Array Management Synchronization Settings This feature tells FastTrak how to deal with inconsistencies in mirrored or parity data encountered on the disk drives during Synchronization Inconsistency Error Handling Policy Synchronization Handling Skip v Abort Reset aaa Figure 61 Error Handling Policy for Synchronization To access these settings click on the Controller Ci icon and look in Information View The options are Skip Bypasses the data error and works around it Fix Corrects the data error Abort Halts Synchronization and sends an error message Make your selection and click Apply Stop Pause Continue Promise recommends that you let your rebuild run to completion If you need to pause the process 1 Right click on the icon EE of the Array that is rebuilding and select Pause from the popup menu 2 To continue right click on the same icon again and select Resume from the popup menu 66 Chapter 5 RAID Monitoring and Maintenance Expand Convert an Array Expansion and Conversion are two different operations but they often work together Expansion means adding disk drives to an existing array Conversion means changing an existing array from one RAID level to another
33. ay Management When the Array EB icon is selected the Maintenance menu displays Controller functions e Pause synchronization rebuild e Continue synchronization rebuild e Delete this array e Refresh the screen e Rename the Array icon View Menu The View menu displays or hides three items e Toolbar e Status Bar e Tree View Outline Check to display or uncheck to hide each one as you prefer Connection Menu Remote PAM only The Connection menu deals with server connections Use it to e Create a new Message Server Connect to a RAID Server Disconnect from a RAID server To create a new Message Server click on the My Console g icon then select New gt Server To connect a Message Server to a RAID server right click on the Message Server icon and select Connect from the popup menu To disconnect a Message Server from a RAID server right click on the Message Server icon and select Disconnect from the popup menu 36 Chapter 4 User Interface Preference Menu The Preference menu allows you to start PAM automatically when your PC boots Check to enable or uncheck to disable this feature If you are using PAM for remote monitoring running PAM automatically is a good idea This way your PC will be connected to the RAID and you will receive all the alerts messages you have specified Help Menu Under Help PAM has e Full online Help file e Auto Demo display e About page with PAM information 3
34. computer or server 1 Boot the PC server and launch Windows 2 Ifthe computer is already running exit all programs 3 Ifyou are installing from the FastTrak S150 SX4 SX4000 series CD place into your CD ROM drive i 4 Open the CD or your download and locate the PAM folder Eii Inside the PAM folder look for the PAM Setup icon right 6 Double click the icon to run the installer The opening screen appears 10 Chapter 2 Installation Promise Array Management PAM InstallShield Wizard Welcome to the InstallShield Wizard for Promise Array Management PAM The InstallShield Wizard will install Promise Array Management PAM on your computer To continue click Next PROMISE TECHNOLOGY INC Figure 5 PAM Setup Opening Screen 7 Click Next or press Enter to continue Software License Agreement Please read the following License Agreement Press the PAGE DOWN key to see the rest of the agreement OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distibuting or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please alzo note IF you are an DEM the complete LICENSE AGREEMENT applies If You are an End User only Exhibit 4 the PROMI
35. d including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users Contents Chapter TE AH OAUEUOM aastana ia aki a e a rad kallak 1 PEAME OM POMGMIS steel maaliti Sekt aada aka 1 How They Work Together erimiks tel makaak saaksin like akkas va 2 PAM Installation Optom kas iii ela iii katsid lvl ju tamsiai 3 Chapter 2 INStallatiO mnsan a NAA SA dee 7 instalation Locations scat ete eal ee nda tee T Operating System Support sisctie sty iaseh otto iter Gaia tte tine tails Salstedetiastailes 9 Network Reguirements renneennenennnennananane mane nn vanana nnannnnne anname 10 Pre linst llaton Procedure assed cee ee eden lill m 10 PAVIA STAN AMO Mies Secs Peas dca a Sel ete dea eet ie ales Ae ee eee 10 Chapter 3 Mitial Sel Dios sinna kelli saiakatted aasia 15 LAUAGA PEAME eeta a al e ala al i vili ai i ad 15 OSA Al OG ll snare tence taccna ent oeataneinpe seats suede siancadar ts coca dune ani ear tattoniaaatevs 16 LOGal PAM LOG2OUL orenen a EA E 16 Remote FAM LOGIN aa e A la a a eee ah 17 Remote PAM EOG OUE ie vise aata lakk eee ens 18 Remote PAM Future LOG iNS cccccscccsececseeseeeeeeseceneuseseueesseeseneensueesseetens 19 PAM User Interface
36. de please press BACK If you change your mind please press CANCEL Cancel Help Figure 70 Verify the Array name and click Finish 5 Inthe Finish dialog box verify the name of the array you are converting Then click Finish to begin the conversion process 72 Chapter 5 RAID Monitoring and Maintenance amp DANIELTEST Array Information E FASTTRAK l i FTP 1 Name FirstArray cht a ch2 RAID Level RAIDS PARITY DISTRIBUTED x ch3 Block Size KB 64 kb E FirstArray Converting 50 i chiSAMSUNG SV203 Status Converting 50 Be HSE V2042H TSI 8 ch315AMSUNG S 2042H User Management Array Size 38 010 GB Figure 71 Conversion progress During the Conversion the array will be available for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Conversion is successfully completed The array will return to Functional status 73 Promise Array Management Array Critical When a disk drive fails on a fault tolerant array RAID 1 0 1 and 5 for any reason the Array goes Critical The array can still read and write data but fault tolerance has been lost An Array Critical ad icon displays in Tree View and the alarm if enabled beeps quickly to call your attention to the condition H gt ch2 Array Information Name FirstArray F S StArTAy Critica RAID Level RAIDS PARITY DISTRIBUTED MSN ELEM Q seta Block Size KB 64 kb Status
37. ds 63 Sectors Figure 74 Click on a disk drive icon in Tree View to display its information in Information View 5 In Information View check the disk drive s status The above example shows the suspected drive is Offline This drive has failed e Ifyou have a Hot Spare drive installed and enabled the array will begin to Rebuild automatically e If you do not have a Hot Spare drive you must replace the drive before a Rebuild of the array can begin Refer to the FastTrak S150 SX4 SX4000 series User Manual for more information about replacing a failed drive After you replace the failed drive go on to Rebuild an Array on the next page 19 Promise Array Management Rebuild an Array To Rebuild to restore redundancy to a RAID 1 0 1 or 5 after one of its drives has failed Unlike Synchronization a Rebuild is a repair operation When a drive fails for any reason the Array goes Critical An Array Critical ad icon displays in Tree View and the RAID alarm beeps guickly to call your attention to the condition cni ia Array Information Name FirstArray RAID Level RAIDS PARITY DISTRIBUTED Block Size KB 64 kb Status Array Size 33 521 GB Figure 75 An Array in Critical condition highlighted in Tree View left and shown in red in Information View right Automatic Rebuild Normally the rebuild process begins automatically when you replace the faulty disk drive The Array recognizes the new or spare drive and be
38. e 80 Rebuild Settings in Information View Right click on the Controller ji icon and look into Information View Check the respective boxes to enable these features Enable Hot Spare Disk Enables a spare drive not assigned to the array to automatically replace a failed drive in the array You must also enable Auto Rebuild for this feature to be effective Enable Auto Rebuild Enables automatic rebuilding of a fault tolerant RAID 1 0 1 and 5 array when it goes Critical Enable Hot Swap Disk Allows you to replace a faulty disk drive without shutting down the system This feature works with an externally replaceable disk drive enclosure such as the Promise SuperSwap Rebuild Setting Allocates system resources between rebuilding the array and responding to read write commands from the computer system A High setting assigns most of the system resources to rebuilding Rebuilding goes faster restoring redundancy sooner but read write requests are handled slower A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild takes longer 19 Promise Array Management Error Handling Maintenance Error Handling Policy On Disk Error lv Fixifpossible Handling Skip v Skip Abort A This feature deals with a bad sector on a disk drive that the FastTrak Controller encounters during a Rebuild The options are Fix if possible
39. e Disk g icon of an unassigned drive or the Disk ge icon of an assigned drive to access the following commands Refresh the screen Rename the Controller icon 40 Chapter 4 User Interface Array Icon Right click on the Array EB icon to access the following commands e Pause synchronization rebuild e Continue synchronization rebuild e Delete this array e Refresh the screen e Rename the Array icon User Management Icon Right click on the User Management 5 icon to access the following commands Create a New User Refresh the screen Rename the Controller icon User Icon Right click the User icon 2 to access the following commands Delete this User Refresh the screen Rename the Controller icon 41 Promise Array Management 42 Chapter 5 RAID Monitoring and Maintenance with PAM This chapter describes using PAM to monitor and manage your RAID system The chapter is divided into sections for major PAM functions Local PAM Alert Notification Remote PAM Controller e Manage Users e Arrays Launch PAM M Accessories gt fa Promise Array Management 0 Local PAM A A Acrobat Reader 5 1 GB Remote PAM A Local PAK 4 Internet Explorer Microsoft Excel i Microsoft PowerPoint Remote FAM Microsoft Word Figure 37 Desktop icons left and Start Menu entries right To Start PAM click on a Desktop icon or go to Start gt Programs gt Promise Array Management and se
40. e selected to rebuild the following disk ch2 SAMSUNG S 2042H To confirm that you want to do so please press FINISH button if you want to select PRO M I S D another disk please press BACK if you TECHNOLOGY INC change your mind please press CANCEL lt Back Cancel Help Figure 78 Rebuild Wizard Confirmation window To confirm the rebuild choice click Finish Tree View and Information View display the progress below amp DANIELTEST Array Information E FASTTRAK l 5 FTP1 Name FirstArray n cht a ch2 RAID Level RAIDS PARITY DISTRIBUTED n ch3 ki FirstArray Rebuilding 50 Block Size KB 64 kb chiSAMSUNG SV204 Status Rebuilding 50 F a i M GB ch3iSAMSUNG SV2042H Array Size 38 010 GB User Management Figure 79 Rebuild progress During the Rebuild process the array will be available for use but it may run noticeably slower If the beeper is enabled it will beep slowly during this process If the popup messages are enabled one will notify you when the Rebuild is successfully completed The array will return to Functional status 78 Chapter 5 RAID Monitoring and Maintenance Rebuild Settings Beeper Right click on the Controller Ri icon and select Beeper from the popup menu A checkmark means the beeper is enabled Rebuild Setting V Enable Hot Spare Disk V Enable Auto Rebuild l Enable Hot Swap Disk Rebuild Low ot High Setting Figur
41. em and Maintenance The functions of each menu are described below Main Menu When no itemin Tree View is selected the left most menu item is Main Its only function is Exit which guits the PAM application My Console Menu When the My Console g icon is selected the My Console menu appears Its functions include e Screen refresh e Rename the My Console icon e Exit PAM Server Menu The Server menu appears when the RAID Server 5 icon is selected This menu applies only to Remote PAM Its functions include e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh e Rename the Server icon e Exit PAM 34 Chapter 4 User Interface RAID Machine Menu When the RAID Machine g is selected the RAID Machine menu appears Its functions include Login Logout Screen refresh Rename the RAID Machine icon Exit PAM RAID System Menu The RAID System menu appears with the RAID System E icon is selected Its functions include Screen refresh Rename the RAID System icon Exit PAM Maintenance Menu When other Tree View items are selected the Maintenance menu appears When the Controller ki icon is selected the Maintenance menu displays Controller functions Read Events in the Event Viewer Clear Events from the Event Viewer Read Bad Sector Table Toggle the Beeper on and off Create a New Array Refresh the screen Rename the Controller icon Exit PAM 39 Promise Arr
42. for diagnosing and solving problems on your system To see the Event Log right click on the Controller icon e in Tree View and select Read Events from the popup menu Event Viewer E 101 x Time Level Name Description a 03 08 02 10 50 12 Warning Array Created Create a new array Array 0x0000001 8 i 03 08 02 10 50 12 Information Synchronization Beg Synchronization begun for Array SEAGATE ST3204244 0x Wy 03 08 02 10 27 06 Warning Array Deleted Delete array 0x00000018 db 12 31 69 16 00 19 Warning Array Rebuild Begun Automatic rebuild begun by Engine on Drive Maxtor 46160 eo 02 21 02 10 52 38 Warning Read Write Error Drive Maxtor 4G160H8 0x00000002 ch 4 of Array Array I 21 02 20 02 06 21 01 Warning Read Write Error Drive WDC AC313000R 0x00000001 ch 3 of Array Array D 02 19 02 18 17 04 Error Fan Stopped Fan Stop for Enclosure in ch for Disk Maxtor 5T020H2 Os 27 02 13 02 04 50 24 Warning Read Write Error Drive Maxtor 4G160H8 0x00000002 ch 4 of Array Array I A na na na nanana Warning Rebuild Halt Rebuild halted by User on Drive Maxtor 4G160H8 0x00000 12 31 69 16 00 19 Warning Array Rebuild Begun Automatic rebuild begun by Engine on Drive Maxtor eC gt Save to File Clear Events Figure 53 The Event Viewer In the Event Viewer you can view the events make a permanent record by saving them to a file and clear the events from the Viewer You can also clear the events u
43. g FastTrak holds onto the PCI bus longer for data transfers to occur On Low setting FastTrak releases the PCI bus sooner for other PCI devices to use Normally no adjustment is required However some video capture cards may produce a glitch during playback of audio video files If this happens try adjusting the slider Maintenance Error Handling This feature deals with a bad sector on a disk drive that the FastTrak Controller encounters during a Rebuild The options are Fix if possible The Controller attempts to repair the disk error Skip Bypasses the disk error and works around it Abort Halts the Rebuild and sends an error message Inconsistency Error Handling This feature deals with inconsistencies in mirrored or parity data on the disk drives which the FastTrak Controller encounters during Synchronization The options are Skip Bypasses the data error and works around it Fix Corrects the data error Abort Halts Synchronization and sends an error message 60 Chapter 5 RAID Monitoring and Maintenance Arrays Create an Array 1 In Tree View click the to the left of the Controller icon to see the Channels Click the to the left of each Channel 9 icon to see the unassigned disk drives Unassigned drives have this g ICON The available RAID selection depends on the number of disk drives available The table below lists the Levels and drives reguired See the Appendix A for
44. g the number of IP address a company or organization requires The DHCP server assigns an IP address to a computer as it logs onto the network The IP address will remain the same until the computer logs off or disconnects for any reason such as a power failure When the computer logs on again it will receive a different IP address Because IP addresses are subject to change when a DHCP server is involved make it a point to maintain the RAID PC network connections at all times When a disconnection happens for any reason you must find the new IP address and enter it into the Message Server Instructions for doing this appear under Message Server IP Address Change in Chapter 5 To avoid having to make Message Server IP Address changes assign the RAID PC a permanent IP address See your IT Manager for guidance 96 Appendix D Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e Adescription of the problem situation e System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives amp devices and other controllers Technica
45. ge Type and choose message delivery by E Mail by popup by All both or None 4 Click on Severity Level and choose Error Warning Information All or None 55 Promise Array Management Following is a list of Events and their Severity Information Events Warning Events Disk Plug In Disk S M A R T Failed Bad Sector Log Updated Disk Time Out Channel Reset Array Critical Bad Sector Log Cleared Controller Delete Array Controller Create Array Array Rebuild Aborted Array Rebuild Started Array Expansion Conversion Aborted Array Rebuild Completed Array Rebuild Aborted Array Synenronizauen Started Disk Offline Array NAG MOALE SUGA Completed Error Event Logged Array Synchronization PROLE Bad Sadia Error Array Sasson Started Array Offline Array Expansion Conversion Completed Synchronization on Uninitialized Array Array Synchronization Comparison Error 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Apply button 56 Chapter 5 RAID Monitoring and Maintenance Controller The Controller deals with creating new Arrays reading events from the memory buffer setting cache and performance options Array creation is covered in the Arrays section of this chapter View Event Log The Controller s Memory Buffer records all the events that happen on the RAID classified as Errors Warnings and Information These are very useful
46. gins the process a few moments later If your array has a Hot Spare drive the rebuild begins without waiting for a replacement drive Be sure to replace the faulty drive as soon as possible During the Rebuild process the array is still available to read and write data but it may run noticeably slower To enable a Hot Spare drive change the Rebuild settings and shut off the beeper see Rebuild Policy below If the popup messages are enabled one will notify you when the rebuild is successfully completed The array will return to Functional status 76 Chapter 5 RAID Monitoring and Maintenance Manual Rebuild After you replace a failed disk drive the replacement drive must be rebuilt in order to restore the Array To initiate an array Rebuild manually 1 In Tree View select the Array EE icon of the array you want to rebuild Rebuild Wizard Start Copy data from an existing data drive in the array on to a selected Figure 76 Start Rebuild Wizard 2 In Information View click on the Start button inside the Rebuild Wizard box Select disk to Rebuild a M c 4 S 2042H G Clad S 2042H n ch14SAMS Prae ch34SAMS AL Select the disk member of the array that you PROMISE m laikala Pakti Cancel Help Figure 77 Rebuild Wizard disk drive selection window 3 In the Rebuild Wizard select the drive to be rebuilt the replacement drive and click Next T7 Promise Array Management Finish You hav
47. he Array EB icon in Tree View Conversion Expansion Wizard Change the RAID level or add drive Start Kes R to an existing array Figure 67 Start Conversion 2 Scroll down in Information View to show the Conversion Expansion Wizard and click the Start button Select Free Disk s GY SAMSUNG S 2042H P RO M I S E Select free disks from the above list if you decide to pase ie Bele 611 19 expand or convert an array Cancel Help Figure 68 Select a drive only if you are adding one 3 Inthe Select Free Disk dialog box e f you are adding a disk drive to your array click on the icon of any available disk drive to select it Then click Next to continue e lf you are not adding a disk drive to your array just click Next to continue 71 Promise Array Management Select Raid Mode RAIDO STRI SEIM tela Y DISTRIBUT ED P RO M IS E Se Select the RAID mode from the above list if you TECHNOLOGY INC decide to convert an array Do not select any RAID mode if you decide to expand an array lt Back Cancel Help Figure 69 Select the new RAID Level 4 Inthe Select RAID Mode dialog box click on the icon of the new RAID level to select it Then click Next to continue Finish You choose to convert the following array Array Name Firstrray To confirm that you want to do so please press P RO M S D FINISH button If you want to select another disk LSA TAAL or RAID mo
48. he available RAID selection depends on the number of disk drives available The table below lists the Levels and drives reguired See the Appendix A in this Manual for a more detailed description RAID Level Name Minimum Maximum drives drives 4 Striping 2 0 Striping Mirroring Distributed Parity Single Drive Table 2 RAID Levels available with FastTrak SX4000 series and 150 SX4 amp my Console amp DANNEL DELL FASTTRAK jretieeeeresteseta Read Events Clear Events Read Bad Sector Table Beeper B U Refresh N 2 Right click on the Controller ki icon and select New Array from the popup menu right A Create Array icon appears 22 Create Array Setting Array Name FirstArray RAID Mode RAIDS PARITY DISTRIBUTED Block Size KB 64 Select Free Disk s FP chi SAMSUNG SV2042H k is aa eli 745h2 SAMSUNG SV2042H 4Ch3ISAMSUNG 5V2042H Mouse primary button lt Shift Mouse primary button or lt Shift Arrow key to select multiple disks Perform Quick Initialization l Perform Full Initialization for RAIDS Note It only works for RAIDS array and Quick Initialization option wont work if you select this option when you create a RAIDS array V Enable Gigabyte Boundary Create I Figure 21 Create Array Settings 3 4 Chapter 3 Initial Setup The Select the Create Array 55 icon and go tothe Create Array Settings in Information View In
49. il or name lt email gt For example Joe Recipient myemail myisp com Figure 48 Email Sender and Recipients 8 Scroll down to the Email Sender and Recipients box 9 Inthe Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 10 Click the Change button to update your configuration Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 Click on the RAID Machine g icon to which you wish to add an email alert message recipient 2 Inthe Alert Recipients Email Address List type in the email address of the user who you wish to receive alerts see Figure 48 3 Click the Add button when you are done The names appear in the Current Recipients window Current Recipients Remove micheWw promise com xinhaif promise com samd promise com Figure 49 Current Email Alert Recipients 4 Repeat Step 2 until all addresses have been added 53 Promise Array Management Delete a User from the Recipient List To remove a recipient from the Email Address List do the following 1 Click on the RAID Machine g icon from which you wish to delete an email alert message recipient The Current Recipients window appears in the Information View Current Recipients craigh promise com Remove micheWw
50. isk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next Figure 89 The Disk Management Window and Disk Wizard 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the array g Computer Management m File Action View Window Help e Mm e Bes m Computer Management Local Volume Layout Type File System status Capacity Free Space rim System Tools EI C Partition Basic NTFS Healthy System 37 26 GB 025 92 GB i Event Viewer Shared Folders 2 Local Users and Groups Performance Logs and Alerts Device Manager Removable Storage Disk Defragmenter Disk Management Ee Services and Applications Disk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System PDisk 1 Basic 37 25 GB 37 25 GB Online Unallocated New Partition HH Unallocated fE Primary partition Properties Help Figure 90 Initialized array ready for partition and format 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 92 Appendix B Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk A basic disk is a physical disk
51. itial Setup Setup Email Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the RAID Machine g icon Information for the RAID PC appears in Information View Event Log Setting j Enable NT system eventlog Ww Anti SPAM Protection If error and or event repeats send new message every 1 m hrs Figure 23 Event Log Setting portion of Information View 2 Be sure the Enable NT system event log checkbox is checked 3 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server l Email alert on error SMTP Server smtp promise com Change SMTP server name or IP For example smtp mydomain com or 123 45 67 89 Authentication Login Plain Method Username danneld Password ae Figure 24 Email Server portion of Information View 4 Click on the Email alert on error box if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 The default is No Authentication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login 7 Type in a User Name and Password in the fields provided 8 Click the Change button to update your configuration 25 Promise Array Management E Mail Sender and Recipient
52. k You will notice that some functions are grayed out meaning that you cannot use them Many functions reguire that you have User Account Rights to perform them My Console Icon Right click on the My Console icon to access the following commands e New Server Remote PAM e Screen refresh e Rename the My Console icon Message Server Icon Right click on the Message Server 5 icon in Remote PAM to access the following commands e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh e Rename the Message Server icon RAID Machine Icon Right click on the RAID Machine g icon to access the following commands e Login e Logout e Screen refresh e Rename the RAID Machine icon 39 Promise Array Management RAID System Icon The RAID System ip icon represents the FastTrak SX4000 series and S150 SX4 PCI cards right There are two commands for this item Screen refresh Rename the RAID Machine icon Controller Icon Right click on the Controller icon to access the following commands Read Events in the Event Viewer Clear Events from the Event Viewer Read Bad Sector Table Toggle the Beeper on and off Create a New Array Refresh the screen Rename the Controller icon Channel icon The Channel icon Dd represents an individual channel on the FastTrak PCI card There are two commands for this item Refresh the screen Rename the Controller icon Disk Icon Right click on th
53. l Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA European Tech Support E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attention Technical Support Phone Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time If you wish to write us for Promise Technology Europe B V support Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands 97 Promise Array Management Pacific Rim Sales Office E mail Support support promise com tw Fax Technical Support 886 3 578 23 90 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8870 9 00 6 00pm Taiwan Time If you wish to write us for Promise Technology Inc support Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China Office E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Phone Technical Support 86 10 6872 3941 9 00 6 00pm China Time If you wish to write us for Promi
54. le NT system eventlog Ww Anti SPAM Protection If error and or event repeats send new message every 1 m hrs Figure 46 Event Log Setting portion of Information View 2 Be sure the Enable NT system event log checkbox is checked 3 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server l Email alert on error SMTP Server smtp promise com Change SMTP server name or IP For example smtp mydomain com or 123 45 67 89 Authentication Login Plain Method Username danneld Password ae Figure 47 Email Server portion of Information View 4 Click on the Email alert on error box if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 The default is No Authentication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login Type in a User Name and Password in the fields provided 7 Click the Change button to update your configuration 52 Chapter 5 RAID Monitoring and Maintenance E Mail Sender and Recipients Email ID of Alert Sender sysadmin promise com Change Inputthe email ID recipient for this machine which is namesreplyemail or name lt email gt For example Administrator lt admin mydomain com Alert Recipients Email Address danneld promise com Add Inputthe email address like namesema
55. lect Local PAM Use to monitor and manage the FastTrak Controller in your PC See log in instructions on the next page Remote PAM Use to monitor FastTrak Controllers over your network See log in instructions on page 45 43 Promise Array Management Local PAM Log in Launch Local PAM as described above When the PAM user interface appears SS imyc onsale e Refresh Figure 38 Logging in to the Local Agent 1 Right click on the RAID Machine icon in Tree View Select Login from the popup menu see above The Login dialog box appears Login to danieltest Username Samuel Adams Password A ema Figure 39 Username and Password dialog box 2 Inthe Login dialog box type your Username and Password and click OK Initially the Administrator is the only user Use the Administrator s password selected during installation Log out To log out of a Local PAM right click on the RAID Machine icon and select Logout from the popup menu 44 Chapter 5 RAID Monitoring and Maintenance Remote PAM Log in The RAID Server remains under the My Console icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help a TK amp my Console E RAIDSERVER Delete connect Refresh Figure 40 Connect to the Message Server If PAM not connected to an existing RAID Se
56. mm 48 Message Server IP Address Change nnninennnnneennnennennnene nne 49 Manage SONS st aiamaa aE O E a T EA 50 create a NeW US Cl aaae a a E e EN 50 Delete aN SC Me aaa eater ka ia vai la aaa ji 51 Alert Notification mermerneneennanennene nene n anne nana nene nnne annan annan nen 52 Add a User to the Recipient List nenenneneneneneennenennne naa 53 Delete a User from the Recipient List rrernmeeee 54 Specify Alert Notification Events rrrrrrnmr 55 ES arc ar rs cer eat este E DA ease alee td M AI Do 57 VIEW EV CINE LOG PEA a mi 57 Read Bad Sector Table aserria e a e a madala E lees 57 COMUONCE CDOS a N 58 Controler Cache serasa daa lase al 59 Disk AAMELEIS pai salsa Aasiaati alata li 59 Rep ild SG 1179 Cy Salas RASA MAMMA ASU 59 PCL BUS WIINZAtON wicks css isana E E 60 MOP IANGMING deisi caaddeacsantese nb aamamecadaathxeneat decals undanieeusantenaueaentananauaeats 60 A AVS EEEE E EAEE TE te terete S PETIA EE A a maat ala N at 61 create ah ANTI AM ML MK MEA 61 SVNCGMFORI E AN ATA Venea tai lamaja i alea 64 Expand Convent an Airey 1141 Toro atu katk kiika kata Tata a 67 AIM eo en oe ee ee ee enna ee eee 74 Rebuild an Array aiva iki iili aadlike di vat muda ke maali ta s TAA 76 Anav OMNE al aa liu ae n tah A a 81 Delete AAV aa aar aaa alamat aa taala al ah 81 Appendix A RAID iC ONCE DIS cairan tati aata
57. mpramise com xinhaif promise com samd promise com Figure 50 Current Recipients window 2 Select the recipient you wish to delete 3 Click the Remove button or press the Delete key to remove the address from the list 54 Chapter 5 RAID Monitoring and Maintenance Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the RAID System Ea icon whose alert notification events you wish to modify The Event Alert Setting box appears in Information View Event Alert Setting Options Message Type Severity Level Select All Error Event Description Disk Set Down Yes Yes Disk Plug In No No Disk Time Out No No E Disk SMART Failed Yes Yes Bad Sector Yes Yes Array Rebuild Started No No Array Rebuild Completed No Yes Array Rebuild Aborted No Yes M lt 1 Figure 51 Event Alert Setting box 2 The Event Alert Setting box has dropdown menus to help you select Alert Events guickly To select Events click on Options and choose Select Event Alert Setting Options Message Type Severity Level Disk Set Down Disk Plug In Disk Time Out Disk SMART Failed Bad Sector Yes Array Rebuild Started No No Array Rebuild Completed No Yes Array Rebuild Aborted No Yes w lt gt Figure 52 Specifying Events for Alert Notification 3 Click on Messa
58. n Tree View select the RAID Machine g icon In Information View scroll down to the bottom 2 Check the Enabled box 3 Click on the radio button beside the time interval by day week or month you want 4 Based on the time interval you selected enter the clock time day of the week or day of the month for the synchronization process to begin 5 When you are done click the Change button The Synchronization Schedule is set If the Schedule is disabled it will remember its current settings 64 Chapter 5 RAID Monitoring and Maintenance On Demand Synchronization In addition to schedule Synchronization you can direct FastTrak to begin the Synchronization process immediately To access this feature Synchronization Periodic maintenance procedure to Start asa maintain data consistency Figure 59 Start Synchronization 1 Click on the Array EE icon and look in Information View 2 Click the Start Button in the Synchronization box 3 Click OK to the confirmation message Tree View and Information View display the progress below 3 DANIELTEST Array Information FASTTRAK nah All Name PROMISE Array 1 cht lt ee ch RAID Level RAIDS PARITY DISTRIBUTED ch3 i E Block Size KB 64 kb Bi FirstArray Synchronizing 50 Ag 290 Status Synchronizing 50 x R ch3iSAMSUNG SV2042H Array Size 28010 GB User Management Figure 60 Synchronization progress During the Synchronization the array will be av
59. n for instructions The instructions here are for data arrays only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties Figure 88 Right click on the My Computer icon 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the left menu click on Disk Management The Disk Management window opens with your new array identified as Disk 1 The Initialize Wizard appears automatically 91 Promise Array Management Computer Management m File Action view Window Help e Mm e Be Computer Management Local volume Layout Type File System Status capacity Free Space igh System Tools E Event Viewer Initialize and Convert Disk Wizard Shared Folders 2 Local Users and Groups Welcome to the Initialize and Performance Logs and Alerts Convert Disk Wizard a Device Manager M Na i yy Storage This wizard helps you to initialize new disks and to convert 3 mavabla Storage empty basic disks to dynamic disks Ka gt A Disk Defragmenter You can use dynamic disks to create software based RAID Disk Management volumes that can be mirrored or they can be striped or 4 E Services and Applications spanned across multiple disks You can also expand single disk and spanned volumes without having to restart the computer After you convert a d
60. n its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed Parity Data Blocks Disk Drives Figure 86 RAID 5 Stripes all Drives with Data and Parity Information The capacity of a RAID 5 array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 array with four 100 GB hard drives will have a capacity of 300 GB An array with two 120 GB hard drives and one 100 GB hard drive will have a capacity of 200 GB 88 Appendix A RAID Concepts JBOD Single Drive An alternative to RAID Just a Bunch of Disks JBOD capacity is egual to the sum ofall drives in the group even ifthe drives are of different sizes JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When a disk fails all data on the disk is lost Other disks are unaffected Disk Drive Figure 87 JBOD manages drives Individually unlike RAID 89 Promise Array Management 90 Appendix B Partition and Format In order for your Windows to recognize and work with your array you must partition and format the array These actions create a file structure within your array with which Windows can work Note If you plan to boot your computer from this array go to Windows and Device Driver Installation under the Installation sectio
61. ng and management activity Installation Locations The table below lists possible locations for the three PAM components Monitoring Message Message Utility Server Agent Network PC Network File Server RAID PC Table 1 Acceptable PAM Component Installation Locations Monitoring Utility The Monitoring Utility installs on any computer you will use to monitor and manage the RAIDs If your RAID runs without a network connection install it on the RAID PC with the rest of the PAM components If your RAIDs are networked you can install the Monitoring Utility on any computer connected to the network If your company has networked RAIDs and Internet access you may choose to install the Monitoring Utility on a laptop or home based PC for dial in remote access Limit your installation to the computers of RAID users and your IT administrator PAM features password protection to further limit access and provide security of your data Promise Array Management Laptop computer Home based PC Monitoring Utility Monitoring Utility Router amp Firewall A networked PC Network File Server Monitoring Utility Message Server PC PC PC FastTrak SX
62. nter Disk Management Ee Services and Applications Disk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System Bpisk 1 EEE Basic New Yolume E 37 25 GB 37 25 GB NTFS Online Healthy E Primary partition Figure 92 The newly formatted array as it appears under Disk Management When formatting is complete your array will appear as a hard drive in the Disk Management window above and the My Computer window below My Computer AHE File Edit Yiew Favorites Tools Help a Ci t P Search Key Folders 7 7 Address My Computer vi Go Links 7 Hard Disk Drives System Tasks y Oth r Plat s y lt Local Disk C lt New Volume E Details M Devices with Removable Storage H 314 Floppy A VD DVD Drive D Network Drives Ki Adapt on ConnectStorll 192 168 1 178 Y Figure 93 The newly formatted array under My Computer 94 Appendix C Networking Issues IP Address In order for PAM to be configured over a network you must know the IP network address of every component The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs To find the IP network address 1 Goto Start gt Programs gt Accessories gt Command Prompt 2 Type ipconfig all and press Enter The Windows IP Configuration displays below cx Command Prompt Microsoft Windows XP Version
63. omise Array Management Future Log ins The RAID Server remains under the MyConsole icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help a TE amp my Console E RAIDSERVER Delete connect Refresh Figure 44 Connect to the Message Server To make a connection with an existing RAID Server e Right click on a RAID Server icon and select Connect from the popup menu e Or right click on the RAID Server icon and click the Connect ES icon in the Toolbar The Login list of networked RAID PCs appears as before 48 Chapter 5 RAID Monitoring and Maintenance Message Server IP Address Change If the IP address changes for the computer where the Message Server software is installed an existing RAID Server with the old address will no longer work amp my Console e pa EMAEMA Disconnect Refresh Rename 1 Right click on a RAID Server 5 icon and select Delete from the popup menu 2 Click OK in the confirmation dialog box 3 Create a new RAID Server as described above 49 Promise Array Management Manage Users Create a New User The Administrator is created by default You must create additional users manually ee 1 Right click on the User Management i Pd Nps icon select New gt User from the popup x FTP 1 menu right A new User 2 icon appears i ei e EEN Refresh
64. ontinue using their PC however Promise recommends replacing the failed drive as soon as possible Due to redundancy the drive capacity of the array is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Using a Spare Drive Under a RAID 1 setup an extra hot spare drive You can attach a third drive to the FastTrak SX4000 series and S150 SX4 without assigning it to the array See Controller Rebuild Settings on page 59 Such a drive will be activated to replace a failed drive that is part of a mirrored array A rebuild takes place automatically in the background to mirror the good drive data on to the spare At a later time the system can be powered off and the failed drive can be physically removed and replaced Spare drives must be the same or larger capacity than the smallest array member 85 Promise Array Management Striping Mirroring RAID 0 1 A combination of RAID 0 and RAID 1 arrays It can increase performance by reading and writing data in parallel while protecting data with duplication A minimum of four drives are reguired With a four drive disk array two pairs of drives are striped Each pair mirrors the data on the other pair of striped drives The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for
65. ray It receives and displays reports on RAID condition and operation through the Message Server The Monitoring Utility works on any PC with a TCP IP network connection to your RAID When installed on the computer that operates the RAID the Monitoring tility also provides a complete set of RAID management tools Message Server The Message Server is the link connecting a PC with the Monitoring Utility Normally the Message Server runs on a network file server But it can also run on the PC controlling the RAID Message Agent The Message Agent runs on the PC that controls the RAID called the RAID PC It directly monitors the RAID and sends messages through the Message Server to all PCs running the Monitoring Utility Promise Array Management How They Work Together The Promise Array Management PAM utility provides and easy way to setup monitor modify and repair your RAID PAM works with the Promise FastTrak SX4000 series and S150 SX4 Controller card PAM watches the RAID and when significant events happen or it discovers a problem the Message Agent sends a warning to the Message Server The Message Server passes the warning along to all PCs running the Monitoring Utility Warnings appear on the PC in the form of email messages and popup alerts You can select either one or both You can also select which events and problems PAM will report A major benefit of PAM is that it runs over a TCP IP network This enable
66. redundancy Data Stripe ff Data Mirror Disk Drives Figure 85 RAID 0 1 starts with a two drive Striped array copies it onto two additional drives to make a Mirror 86 Appendix A RAID Concepts About Dual Data Redundancy One unigue though rarely occurring feature of RAID 0 1 is dual fault tolerance In some cases two drives can fail simultaneously and still maintain the integrity of data There are six combinations in which two drives can fail FastTrak SX4000 series and S150 SX4 protect the data array in four of those cases Assume the drives are configured as follows e CH indicates channels on the FastTrak Controller card e AIB indicates which striped pair the drive belongs to e 1 2 indicates which part of stripe data Under RAID 0 1 the array maintains data integrity if any 1 2 combination survives Failed Array Event Drives Status Why A1 A2 B1 B2 retain array integrity B1 B2 A1 A2 retain array integrity B1 A2 A1 B2 retain array integrity A1 B1 Offline B2 A2 contain only half of array data 6 B2 A2 Offline A1 B1 contain only half of array data B1 A2 retain array integrity 87 Promise Array Management Block and Parity Striping RAID 5 RAID 5 calculates parity in order to achieve redundancy rather than writing a second copy ofthe data like RAID 1 Parity is distributed across the physical drives along with the data blocks In each case the parity data is stored on a different disk tha
67. rver e Right click on a RAID Server icon and select Connect from the popup menu e Or right click on the RAID Server icon and click the Connect icon in the Toolbar The Login list of networked RAID PCs appears amp my Console Fy RAIDSERVER1 g craig promise com amp hitesh promise com amp xinhai promise com amp victor promise com amp vinnie promise com SoS Refresh Figure 41 List of RAID PCs on the network 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu see above The Login dialog box appears 2 Inthe Login dialog box type your Username and Password and click OK 45 Promise Array Management Create a RAID Server The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC In order for your monitoring PC to communicate with the Message Server you must create a RAID Server Promise Array Management 4 0 Main View Connection Preference Help 358 28 2 ONSE Refresh Rename Figure 42 Create a New Server 1 The first time you run Remote PAM right click on the MyConsole g icon and select New gt Server from the popup menu Or click the New Server icon in the Toolbar A RAID Server icon appears RAID System Configuration Label RAIDSERYER1 Server Name Newsere 0000000 IP Address 192 168 1 132 Reset Figure 43 Input the Server s I
68. rver runs on the company s file server The PAM Monitoring Utility runs on networked PCs and also on remote PCs connecting to the company network through the Internet With this arrangement you can monitor RAID condition and activity from offsite such as a hotel room or home office Promise Array Management A networked PC A networked PC Monitoring Utility Monitoring tility Message Server D QO O 3 O a O gt lt mi gt Z SP PC PC PC FastTrak S150 SX4 FastTrak S150 SX4 FastTrak SX4000 series Message Agent Internal RAID array Message Agent Message Agent Figure 2 Company LAN without a File Server In the above example there are three PCs with FastTrak SX4000 series and 150 SX4 Controller cards connected to the company s LAN the same as before But this network has no file server so the PAM Message Server runs on one of the networked PCs PAM Monitoring Utility runs on both networked PCs If this LAN were upgraded with a suitable router and an Internet connection you could set up offsite monitoring as in Figure 1 Chapter 1 Introduction PC PC FastTrak SX4000 series FastTrak 5150 SX4 Monitoring tilit
69. s Email ID of Alert Sender sysadmin promise com Change Inputthe email ID recipient for this machine which is namesreplyemail or name lt email gt For example Administrator lt admin mydomain com Alert Recipients Email Address danneld promise com Add Inputthe email address like namesemail or name lt email gt For example Joe Recipient myemail myisp com Figure 25 Email Sender and Recipients 9 Scroll down to the Email Sender and Recipients box 10 In the Email ID of Alert Sender field type in the email address of this computer 11 This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 12 Click the Change button to update your configuration Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 Click on the RAID Machine g icon to which you wish to add an email alert message recipient 2 Inthe Alert Recipients Email Address List type in the email address of the user who you wish to receive alerts see Figure 25 3 Click the Add button when you are done The names appear in the Current Recipients window Current Recipients A Remove michebW promise com xinhaif promise com samd promise com Figure 26 Current Email Alert Recipients 4 Repeat Step 2 until all addresses have been added 26 Chapter 3 Initial Setup Specify Alert
70. s create delete expand and convert arrays j Maintenance Rights rebuild synchronize arrays and general settings V User Account Rights add account delete account change user password Reset Figure 20 User Information View 2 Click on the User 2 icon to display the User Information View The User Information View displays a request for new user identification and access rights Allows you to create and delete arrays rebuild Creation and synchronize arrays and make general settings Allows you to rebuild and synchronize arrays and Maintenance make general settings User Allows you to add and delete user accounts and Account change your password 21 Promise Array Management Every User has least one ofthese three Rights and can change his her own password The Administrator can assign more or fewer rights to other Users but cannot change their passwords my Console 3 Typeina Username and Password in their 3 DANNEL DELL respective fields Check all the appropriate boxes to 2 E FASTTRAK set access rights Click the Commit button when 2 FTP 1 you are done User Management administrator The new user s name appears in the Tree View Samuel Adams right Create an Array 1 In Tree View click the to the left of the Controller icon to see the Channels Click the to the left of each Channel Kd icon to see the unassigned disk drives Unassigned drives have this amp ICON T
71. s remote monitoring of your RAIDs including offsite monitoring over an Internet connection Once you become aware of a problem go to the PC that controls the RAID called the RAID PC to take corrective action If you have more than one RAID PC on your network PAM will indicate which one has the problem PAM allows only monitoring access through the network Management access occurs only at the RAID PC Chapter 1 Introduction PAM Installation Options Following are some examples of ways you can incorporate PAM into your network and RAID systems Laptop computer Home based PC Monitoring Utility Monitoring Utility Router amp Firewall A networked PC Network File Server Monitoring Utility Message Server C Company LAN PC PC PC FastTrak SX4000 series FastTrak 5150 SX4 FastTrak S150 SX4 Message Agent Internal RAID array Message Agent Message Agent Figure 1 LAN and internet connections In the example on the facing page there are three PCs with FastTrak SX4000 series and S150 SX4 Controller cards connected to the company s LAN The PAM Message Agent runs on each of the PCs with a FastTrak card The PAM Message Se
72. scribed for Array Critical above When you have identified the failed drive check its connections and run the drive manufacturer s diagnostic program in an effort to restore the drive to operation There is no Rebuild function for a non fault tolerant array Delete Array To delete an array 1 Right click on the EE icon of the Array you want to delete 2 Select Delete from the popup menu 3 Click OK in the confirmation dialog box 81 Promise Array Management 82 Appendix A RAID Concepts RAID is an acronym that stands for Redundant Array of Independent Disks It is divided into different numbered Levels The numbers of these Levels do not mean that one Level is higher or better than another Each Level has its own advantages and shortcomings PAM allows you to select the RAID Level when you create an Array The available RAID Level selection depends on which Promise product you have and the number of disk drives available The table below lists the options RAID Level Performance FONN Capacity NO of Tolerance Drives RAID 0 No Drives x Striping es Smallest Size RAID 1 NSA Smallest Size Mirroring Drive No Drives 1 RAID 5 High Distributed Parity g JBOD Just a Bunch of Normal Sum of all drives Disks Figure 82 RAID Levels obtainable with FastTrak SX4000 series and S150 SX4 No 83 Promise Array Management Striping RAID 0 Reads and writes sectors of data interleaved between multiple
73. se Technology China support Attn Technical Support Room 3213 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 98
74. sing the popup menu in Tree View Note that the collecting and reporting of these Events is independent from the Alert Notification preferences set for the RAID System Read Bad Sector Table To see the Bad Sector Table right click on the Controller icon ki in Tree View and select Read Bad Sector Table from the popup menu In the Bad Sector Table you can view the bad sectors or media errors on disk drives discovered during Rebuild operations With this information you can decide whether a disk drive is OK to keep in use or you need to replace it Note that the collecting and reporting of this information is independent from the Alert Notification preferences set for the RAID System 57 Promise Array Management Controller Options The Controller has system information and settings several important features Click on the Controller Ri icon in Tree View to see the Options in Information View If any of these features are grayed out it means they are not available on your hard drives or that you are accessing the RAID from a remote location You must make these settings at the RAID PC To return to the default settings click Reset To Apply the changes you have made click Apply System Information Hardware Type FastTrak 5150 5x4 Driver Version 1 01 0070 21 Agent Version 4 0 0 17 IRA iM Controller Cache Write Mode l Write Thru Disk Parameters Enable Write Cache vV Enable SMART check Rebuild Setting l Enable
75. system 18 Chapter 3 Initial Setup Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection You can log out of one RAID PC while remaining connected to others on the network Right click on the RAID Machine icon of the PC you want to disconnect and select Logout from the popup menu Remote PAM Future Log ins The RAID Server remains under the My Console icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help pa TE 3 My Console 2 RAIDSERVER Delete connect Refresh Figure 18 Connect to the Message Server To make a connection with an existing RAID Server e Right click on a RAID Server 5 icon and select Connect from the popup menu e Or right click on the RAID Server icon and click the Connect a icon in the Toolbar The Login list of networked RAID PCs appears as before 19 Promise Array Management PAM User Interface The Monitor window is the user interface for PAM It appears immediately after login and displays monitoring and management functions Promise Array Management 4 0 Main View Connection Preference Help TY 5 STET R RQ Q DANIELTEST chi SAMS Ch2ISAMS ch3 SAMS FASTTRAK SV2042H SV2042H SV2042H FTP 1 s s ge Object View Dem ch4 amp FirstArray Array Information
76. tel E E SA 83 SUUDA AMD ener i ai tala a eee eee eke eee 84 Mirroring RAID Wo cacti erst i riaal aima etd EAA 85 Striping Mirroring RAID 0 1 mmmernnennnnenennenen avane en nnnn en nnene nn nne nene 86 Block and Parity Striping RAID 5 144414 ristatud alal lu 88 JOD SMe Drive 20 m nde ad E E E E rater estes 89 Appendix B Partition and Format merennennennnenennee nan nnen enne anname 91 Appendix C Networking ISSUGS ccccccccceececeeeeeceeetecesseeeeseeeeseusesssesseeeseeessaees 95 Appendix D Technical SUDDONM esgaia eea E EE nk noel eee 97 Chapter 1 Introduction Promise Array Management PAM is a utility application designed specifically for monitoring and managing Promise Technology RAID products such as the FastTrak SX4000 series and S150 SX4 RAID Controller cards Promise includes BIOS based RAID management utilities with each of its products PAM however runs over a local area network and makes possible RAID monitoring and management from any computer on the network and even over Internet This allows your IT manager to watch your RAIDs and take care of them over the network PAM Components There are three components to PAM Depending on your installation all three may be on the same workstation or work separately across your network Monitoring Utility The Monitoring Utility is a Graphic User Interface GUI that reports on the condition of the RAID ar
77. the Create Array Settings box Type in a name for your array Select the RAID Mode Level from the dropdown menu Highlight the disk drives to add to the array Select the options you want see below Quick Initialization An option for all arrays It deletes the data map from the disk drives when the array is created To enable Initialization check the box If you select Quick Initialization for a RAID 5 array be sure you uncheck the Full Initialization box Full Initialization An option for RAID 5 arrays It wipes all existing data from the disk drives and sets up parity To enable Full Initialization check the box Gigabyte Boundary An option for all arrays It rounds the size of the array down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise To enable Gigabyte Boundary check the box 23 Promise Array Management 5 Click the Create button when you are done amp My Console amp DANNEL DELL FASTTRAK FTP 1 cht ch2 x ch3 ch4 8 GB chi SAMSUNG 8 2042H GB ch2 SAMSUNG SV2042H GB ch3 SAMSUNG V2042H B User Management administrator Figure 22 New Array The new array appears in Tree View The next step is to partition and format the new array using the RAID PC s Operating System See Appendix B in this Manual for more information There is no need to restart your computer 24 Chapter 3 In
78. ts Disk Plug In Disk S M A R T Failed Bad Sector Log Updated Disk Time Out Channel Reset Array Critical Bad Sector Log Cleared Controller Delete Array Controller Create Array Array Rebuild Aborted Array Rebuild Started Array Expansion Conversion Aborted Array Rebuild Completed Array Rebuild Aborted Array Synenronizauen Started Disk Offline Array NAG MOALE SUGA Completed Error Event Logged Array Synchronization PROLE Bad Sadia Error Array Sasson Started Array Offline Array Expansion Conversion Completed Synchronization on Uninitialized Array Array Synchronization Comparison Error 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Change button 28 Chapter 4 PAM User Interface This chapter describes PAM s Graphic User Interface GUI You should understand that PAM is software running on top of the Promise RAID BIOS and other applications that came with your Promise RAID product PAM adds a graphic user interface to make RAID management functions easier to understand and perform Promise Array Management 4 0 Main view Connection Preference Help EA amp My Console J DANIELTEST FASTTRAK FTP 1 cht ch2 n ch3 ch4 amp FirstArray GB chi iSAMSUNG SV2042H GB ch2 SAMSUNG SV2042H GB ch3 SAMSUNG SV2042H User Management 2 administrator Q Samuel Adams Tree View For Help press F1 R RQ
79. y Internal RAID array Message Server Monitoring Utility Message Agent Message Server Message Agent Figure 3 PCs with Internal RAID Promise s FastTrak SX4000 series and S150 SX4 Controller cards are designed to setup and control a RAID within the PC s enclosure They have the same need of monitoring and management as an external RAID subsystem All three PAM components run onthe PC itself Important This manual accompanies a special version of PAM optimized to run with the FastTrak SX4000 series and S150 SX4 Controller cards Other versions of PAM will run reliably on the Promise RAID product with which they ship They will also run reliably on several Promise RAID products in normal use However they may not perform adequately with a FastTrak SX4000 series and 150 SX4 Promise Array Management Chapter 2 Installation To install Promise Array Management PAM is an uncomplicated procedure once you understand your systems and how you want to use PAM The purpose of this Chapter is to help you plan and carry out your installation of PAM By way of review PAM consists of three components e Monitoring Utility e Message Server e Message Agent These were described in the previous chapter Before proceeding with the installation you must know which component goes where If you plan to run PAM over a network you must know the IP addresses of each computer on the network that will be involved in your RAID monitori
80. you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Figure 8 Ready to Install dialog box 11 When the Ready to Install dialog box appears click Install or press Enter 12 Chapter 2 Installation Add User Account for Administration Setup is ready to create a User Administrator account on your computer To use default account just press Skip button Name administrator Password eeeeee Confirm Password WARNING Adding a new user will delete all existing users and initialize the user database PROMISE TECHNOLOGY INC Figure 9 Add User Account dialog box 12 When the Add User Account dialog box appears you may accept the default name or enter a new one in the Name field 13 Enter your password in the Password and Confirm Password fields When you are done click Next or press Enter to continue Note If you are only installing the Message Server this dialog box does not appear 13 Promise Array Management Promise Array Management PAM InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Promise Array Management PAM Click Finish to exit the wizard Create program shortcuts on your Desktop Register your product on line now Registering this product will benefit you by Keeping a record of your product purchase Facilitating improved customer

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