Polycom The Remote Control User's Manual
Contents
1. NORTH Network USER MANUAL FOR THE PolyCom EX System If you require assistance please contact the NORTH Network Support Centre at 1 866 480 2255 or support northnetwork com Prepared by M Dreger Edited by A Nickoloff Manager Service Development amp Training August 18 2004 Version 1 1 PolyCom EX User Manual Aug 18 2004 v1 1 Page 1 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source Table of Contents Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source CHAPTER 1 GENERAL SYSTEM INFORMATION c00c2e0eee 3 Using The Remote Control cccccccceecceeeeeeeneeneeeeecneceeseneceeseesoneeeesenseneseesonees 3 The Remote ControlThe Remote Control Buttons Explained cccceeeeeeeeees 4 The Remote Control Buttons Explained cecccecceeeeeeeceeeceseeeseceeeenssenssenesenesenesens 5 Turning the PolyCom EX System ON amp OFF ccccssecseseeeseeeeeeeeeeeeneseeeseenenens 6 PLACING A VIDEO CAL Locsin aa a a eee eee ee 7 Placing a Call from the Address Book cccsscceseeceeeeeeeeeeeeeeenesaeeeeaneeeneseenesaeeesanenens 7 Speed Dialing a Frequently Called Site ec cceeceseeceeeeeeeeeeeeeeeneseeeesaneseeeesenenseees 8 Ending a Video Call scsi eso ase2. CHAPTER 2 TROUBLESHOOTING PROBLEM POTENTIAL SOLUTION Monitors are black The system may be in standby mode Pick up the touch sensitive remote control The Main Menu screen should appear on the main monitor The monitors may be turned off Locate the POWER button s on the monitor s and turn it them on Remote control and the Locate the power switches on both the codec and monitor refer to monitor s both appear to be the section in Chapter 1 Turning the PolyCom EX system on and without power off The system must go through a start up process This takes just a moment The system is ready to make and or receive calls once the IP indicators on the Main Menu turn green Should one or more of the indicators remain red turn the PolyCom EX system off Wait approximately ten 10 seconds before turning the system on again You cannot see the other sites Ask the site that cannot be seen to send their image from their main camera Press the NEAR button on the remote control so that the visual icons appear at the bottom of the main monitor Use the left arrow key on the remote control to select the first visual clue on the left You cannot hear the other sites Your volume may be turned down too low Push and hold down the volume increase button on the remote control The far end may have their mute feature on Ask the far site to take themselves off mute The You have a video call This means that the system has been
3. The directional buttons allow you to adjust the camera and navigate through menus 3 Home Button The home button returns you to the main home screen 4 Volume Button The volume button allows you to increase or decrease the sound you hear from the far sites 5 Zoom Button The zoom button allows you to zoom the camera image in or out 6 Mute Button The mute button mutes the sound you re sending to the far sites 7 Auto Button The auto button turns automatic camera tracking on or off 8 Camera Button The camera button allows you to select a camera or other video source 9 Keyboard Button The keyboard button allows you to display the on screen keyboard for text input 10 Delete Button The delete button allows you to delete letters or numbers when entering text 11 Graphics Button The graphics button starts and stops sending content to far sites when using the Visual Concert FX device select PowerPoint presentations 12 Call Hang Up Button The call nang up button allows you to place or end a call 13 Directory Button The directory button opens the address book to make a call or work with an entry 14 Back Button The back button returns you to the previous screen 15 Far Near Button The far near button allows you to toggle between controlling the near site and far site cameras 16 Picture in Picture PIP Button This button allows you to show or hide the Picture in Picture PIP PolyCom EX User Manual Aug 18 2004 v
4. located on the bottom of the remote control When you place the remote control down on the table the image that you see on your monitor may change To keep the image the same lay the remote control on its side when not in use The word Far refers to the site s that you are connecting to over the PolyCom EX This is commonly called the Remote Site The word Near refers to the site at which you re located This is commonly called the Local Site PolyCom EX User Manual Aug 18 2004 v1 1 Page 3 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source The Remote Control Call nang up buttofi2 Directory buttor 13 Snap butto Directional Select button 21 Back orn e 3 Home butto 4 Volume Zoom butto Q Far Near button Mute i A 5 Picture in Picture PIP Auto a T Preset 1 Camera E e a 9 Kevboard butto a e oe 10 Delete butto se a Number a qt i er 41 Graphics buttor g Help Graphics Help PolyCom EX User Manual Aug 18 2004 v1 1 Page 4 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source The Remote Control Buttons Explained 1 Snap Button The snap button allows you to preview and send still images to the far site 2 Directional Buttons
5. main menu screen will appear on the monitor PolyCom EX User Manual Aug 18 2004 v1 1 Page 6 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source To ensure that the unit has been connected properly to the network a green up arrow for each network connection will appear on the screen Note If any of the network connections have not been made a red down arrow will appear Once all network connections have been made the network information will disappear from the screen and the system will be ready for use PLACING A VIDEO CALL The NORTH Network technical team will enter the IP addresses for all NORTH Network sites into your Address Book when your site is being set up They will also be responsible for keeping your Address Book up to date and updates as necessary Placing a Call from the Address Book 1 Access the Address Book on the Main Menu by using the red DIRECTIONAL buttons to highlight the Address Book icon and press the SELECT button The Address Book screen appears Note Alternatively you can press the DIRECTORY button on the remote control and that will bring you right to the address screen POLYCOM ViewStation Address Book Speed Dial My IP 10 224 50 149 GW Ext 4168509953 2 Place the call by scrolling to the site you want to call in the Address Book screen and press the green CALL HA
6. 1 1 Page 5 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source 17 Preset Button The preset button allows you to store camera positions when followed by a number or delete all stored camera positions 18 Dot Button The dot button allows you to manually enter a period in an IP address 19 Number Buttons The number buttons allow you to enter in numbers or move the camera to a stored preset 20 Help Button The help button allows you to access online help access the Network Status screen if you are in a call 21 Select Button Use the directional buttons to locate what you want to do then press the select button to choose it TURNING THE POLYCOM EX SYSTEM ON amp OFF To operate the PolyCom EX system you have to turn both the camera and LCD monitor ON TURNING THE CAMERA ON OFF 1 Locate the I O switch at the back of the camera on the right hand side an 2 Position the switch to to turn the camera ON and O to OFF turn the camera OFF TURNING THE LCD MONITOR ON OFF 1 Locate the I O switch at the back of the monitor on the ON bottom right hand corner BEE 2 Position the switch to to turn the monitor ON and O to turn the monitor OFF The system requires approximately 1 minute to completely turn ON During this time the camera will move through its testing sequence When the system has completely turned ON the
7. NG UP button on the remote control 3 The far site will appear on your monitor within 75 seconds As the system tries to make a connection both the near and far sites hear the systems ring The ring is similar to that of a telephone A green lottery ball in the bottom left hand corner of the screen will confirm the connection PolyCom EX User Manual Aug 18 2004 v1 1 Page 7 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source Speed Dialing a Frequently Called Site If you call certain site frequently you can use the Speed Dial option to access the six most recent video calls made from your location To speed dial a frequently called site 1 Access the Speed Dial on the Main Menu by using the red DIRECTIONAL buttons to highlight the Speed Dial icon and press the SELECT button The Speed Dial List screen appears 2 Ifthe site you want to call appears as one of the six entries in the Speed Dial List scroll to highlight that site and press the green CALL HANG UP button on the remote control 3 The far site will appear on your monitor within 75 seconds If the site you want to call does not appear as one of the six entries in the Speed Dial List scroll and select the ADDRESS BOOK icon found in the bottom left hand corner of the screen Ending a Video Call 1 Press the green CALL HANG UP button on the remote control The DI
8. SCONNECT VIDEO CALL window should now be highlighted 2 Ifthe DISCONNECT VIDEO CALL window is highlighted press the CALL HANG UP button a second time The call will be terminated 3 Ifthe DISCONNECT VIDEO CALL window is not highlighted use the red DIRECTIONAL buttons to highlight DISCONNECT VIDEO CALL and press the CALL HANG UP button on the remote control The call will be terminated VOLUME CONTROL Volume To increase or decrease the volume use the VOLUME button on the o gt A remote control under the DIRECTIONAL buttons Mute To mute the sound that you are transmitting click the MUTE button on the remote below the VOLUME button Alternatively you can press the mute button on the microphone When the button is red you are muted Mute button turns red when the system is muted ii PolyCom EX User Manual Aug 18 2004 v1 1 Page 8 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source CAMERA CONTROLS You can control both your camera Near End and the camera at the other location Far End Near End Camera To adjust your camera press the NEAR button on the remote control once gt The camera icon found in the top right hand corner of the television monitor will point towards you a gt Ifthe camera is already facing you pressing the NEAR button temporarily displays other icons Far End Came
9. c eases pera aa cs ae ce eee eee 8 VOLUME CONTROL ccce cee c ee cer et secs eeeteiete detec cee beletecie teeta eeeecme 8 CAMERA CONTROLS wc entsiei i let own nouns ies rena bee snaenedsveniened deere aeadeed eee eed teades 9 ING ar End CAIN eh siicnas scien cca ce paced tasitay Soatedenasaandadecadetetnaskne hana a aE 9 Far GAN led acces decrease eect ees bastante cade nace beseeeoatacareeane eee ee 9 Be AUD ING UNE eSa A A 9 ZOOM sa reteaeare a aeca eth cha a a ie abate eateavieteet oie 9 Camera Presets Storing scrisorii aoe teak ceed ea iaa aaa aaa aaa naa 10 Camera Presets Accessing ss snsssssnnsnnnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnn nnmnnn nnn 10 Camera Presets Deleting ni sicsscesedeinccs ieestzeretececiccerie i cteeiesticdendceaalcansecenceeeeessvesaeesaisesz 11 SO PVAIDS NOES ois reae as aes aie cwiten de ninetie eeu aa a aaa aa 11 PICTURE IN PIC TURE PIP isisisi E 12 Turning the PIP ON OFF During a Video Call 0 ceccceecceesceeeeeeeeeeeneseeeeeanesennenees 12 CHAPTER 2 TROUBLESHOOTING cccscceecesceeeeesseeeeeeeeeeeeeeees 13 PolyCom EX User Manual Aug 18 2004 v1 1 Page 2 of 13 CHAPTER 1 GENERAL SYSTEM INFORMATION USING THE REMOTE CONTROL The remote control works very much like a television remote control The remote control is used to move the camera right and left pan up and down tilt Zoom in and out adjust the volume and make video calls There are two sensors
10. ll you can obtain and send a snapshot image of what is on the screen This image can be captured from the main camera or from a peripheral hand held camera To take and send a snapshot image 1 Press the SNAP button once on the remote control The Near End image will fill the monitor screen 2 Adjust the camera s position by using the DIRECTIONAL buttons and the ZOOM button 3 Once you are ready to take and send the snapshot press the SNAP button again A message will appear on screen confirming that the image was sent 4 Togo back to the live video press the NEAR button on the remote control RECEIVING SNAPSHOTS When you receive a snapshot it will appear in the main window To go back to live video press the NEAR button on the remote control What You Will See If You Have 1 MONITOR The snapshot image appears in the main window 2 MONITORS The snapshot image appears in the preview monitor PolyCom EX User Manual Aug 18 2004 v1 1 Page 11 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source PICTURE IN PICTURE PIP During a call on a single monitor system the PIP displays the camera view at the Near End This helps you to adjust your own image if you need to During a call on a single monitor system if a remote site shows content such as a slideshow presentation the content appears in the main part of the
11. nd DIRECTIONAL buttons To set your camera presets Preset 1 Press the PRESET button on the remote 2 Press the number that you want to assign the preset set to 3 The screen will display a message saying Preset X stored where X is the number you assigned 4 Test your preset by moving your camera to a different view then press the number you assigned to the preset The camera should move to the pre programmed position Note If you physically move the PolyCom EX system the presets may need to be reset Camera Presets Accessing YOUR CAMERA The camera icon must be facing you Select numbers 0 9 on the remote control The camera will automatically move to the pre programmed position FAR END CAMERA The camera icon must be pointing away from you The camera will automatically move to the pre programmed position PolyCom EX User Manual Aug 18 2004 v1 1 Page 10 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source Camera Presets Deleting Camera presets will remain until they are either changed or deleted To delete all your presets 1 Press the PRESET button on your remote 2 Press the number sign on your remote The camera presets are now deleted You cannot delete presets one at a time you can only delete them all at once Snapshots TAKING SENDING A SNAPSHOT IMAGE During a ca
12. placed in Manual Answer Would you like to answer mode message appears accompanied by ringing To accept the call select the YES option Your system can be on manual answer mode or auto answer mode Please check with your technical support to make sure your system is set up properly for the NORTH Network Remote Control will not respond Make sure the remote control has a direct path to the camera or microphone The remote control will not work if the view between the remote transmitter and the receiver is obstructed Check to ensure batteries are OK by replacing them with new ones The remote control is powered by three AAA batteries If problem persists contact NORTH Network Support Services 1 866 480 CALL 2255 PolyCom EX User Manual Aug 18 2004 v1 1 Page 13 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source
13. ra To control the far end camera during a call press the FAR button on the remote control once gt The camera icon in the top right hand corner of the monitor will Ti point away from you gt Ifthe camera icon is already pointing away from you pressing the FAR button temporarily displays other icons Note You can only have Far End Camera control if the Far End site allows you to Pan and Tilt To move the camera to the left right up and down use the red DIRECTIONAL buttons on the remote control Zoom To zoom in or out press the ZOOM buttons found below the red DIRECTIONAL buttons Press the button to get a close up of an image Press the button to get a far away view of an image PolyCom EX User Manual Aug 18 2004 v1 1 Page 9 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source Camera Presets Storing It is suggested that all camera presets be done before starting a videoconference A total of 10 presets are available YOUR CAMERA The camera icon in the top right corner should be pointing towards you If not press the NEAR button Frame the individual s or objects using the ZOOM button and DIRECTIONAL buttons FAR END CAMERA The camera icon in the top right corner should be pointing away from you If not press the FAR button Frame the individual s or objects using the ZOOM button a
14. screen and the PIP changes to show the people at the Far End During a call on a dual monitor system if a site shows content one of the monitors shows the content the other monitor shows the camera view at the Far End and the PIP shows the camera view at the Near End Turning the PIP ON OFF During a Video Call Your system should be configured so that the PIP appears whenever you are in a video call e When the PIP is showing press the PIP button to turn it OFF m e Ifthe PIP is not showing press the PIP button to turn it ON PIP If you hold the remote in your hand while you turn the PIP off then place the remote down on a table surface the PIP reappears This happens because of the two touch sensors on the bottom of the remote To turn off the PIP again simply press the PIP button again while the remote is on the table surface and it should disappear or lay the remote down on its side Swapping the PIP and Main Screen Views To swap the views shown in the PIP and the main screen 1 Ifthe PIP is not showing press the PIP button to turn it on Camera 2 Press the CAMERA button ay 3 Select the Swap PIP icon and press the SELECT button Repeat the above steps to return the views back to the original setting PolyCom EX User Manual Aug 18 2004 v1 1 Page 12 of 13 Copyright NORTH Network 1998 The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source
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