Polycom Webcam 3725-64325-005 User's Manual
Contents
1. To manage an incoming call while on a call Touch one of the following Touch Add to Call to add the call to the conference gt Touch Ignore to choose not to answer an incoming call gt Touch Hold Answer to hold the current call and answer the incoming call The Polycom Touch Control does not support Hang Up 1 Answer or Hang Up All Answer To make an outgoing call while a call is on hold Touch Place a Call Place the call using your preferred method To switch between calls When one call is on hold and one call is active a Manage button displays on the Call screen Touch Manage to display the Manage screen then touch Switch To to change to the other call To resume a call on hold If you have a single call on hold with no active call on the Call screen touch Resume Call Participating in Encrypted Calls If encryption is enabled on the system a locked padlock icon appears on the monitor screen when a call is encrypted If a call is not encrypted an open padlock appears on the monitor screen e If you are in a point to point call or a multipoint call hosted by another system the padlock icon displays the state of your individual connection e If you are hosting a multipoint call the padlock icon displays the combined state of all connections encrypted if all connections in the call are encrypted unencrypted if one or more connections in the call are not encrypted In one call some con2. Polycom User s Guide 4 1 3 February 2014 3725 64325 005 A Polycom RealPresence Group Series and the Polycom Touch Control Trademark Information POLYCOM and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2014 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible
3. 1 From the Home screen touch and then touch Recent Calls 2 Touch an entry to place the call You can filter the list by touching All Placed or Received To see more details about a call listed on the Recent Calls screen touch mn next to the entry Answering a Call If the Polycom RealPresence Group system does not answer incoming calls automatically you are prompted to answer manually Touch Answer or Ignore when a call comes in Call Screen When you are in a call the Call screen appears From the Call screen you can complete these tasks e Touch the Volume slider to adjust the volume at your site e Touch the Mute icon to mute or unmute your microphones e Touch Hang up to end the call e Touch Add call to add another call participant e Touch Cameras to adjust the cameras or view presets e Touch Show Content to select start or stop content e Touch Layout to choose a video layout at your site If you navigate away from the Call screen during a call you can return to it at any time by touching the green Back to the Call button Polycom Inc 5 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Ending a Call To hang up a call From the Call screen touch Hang Up If prompted confirm that you want to hang up Using Call Hold and Resume The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H 323 calls Putting a call on hold pauses audio and
4. for printing or clerical errors Information in this document is subject to change without notice Contents Using the Polycom Touch Control 0 0 0c ee eee eens 2 Powenng On and OF r 3 Pairing with a RealPresence Group System 2 0 0 ee eee eee 3 Calling and Answering 0 ccc eee ee eee eens 4 Calling by Entering a Name or Number 0 ccc eens 4 Calling from the Contacts Screen 0 ee eee eens 5 Calling from the Recent Calls List 20 0 0 cc ee eens D Answering a Call occa eas cab ed iod dE Um EE ER Soa d E PEERS Ne ESO EM Ei E RE Pun 5 CM OGEN a neee EEEE E r eee ee 5 Endra alarar cases on a E a A e E eh 6 Using Call Hold and Resume ee eee teens 6 Point to Point Hold and Resume 000 cc ee eee eens 6 Multipoint Hold and Resume 2 0 ee eee teens 7 Participating in Encrypted Calls 0 0 0 eee II 7 Using Encryption Check Code on H 323 Point to Point Calls 8 Controlling What You See 6 ee eee eee eens 8 Viewing Details About Your System 0 0 ee eee eee 8 Adjusting Touch Control Brightness aana anaa aaaea ee eens 9 Selecting and Adjusting a Camera or Other Video Source 0000 eee eee 9 Using the Polycom EagleEye IV Camera 0 000 cc ee eens 10 Using EagleEye Director Tracking in a Call 0 0 ccc eee 10 Enabling and Disabling Tracking in a
5. Calling by Entering a Name or Number To place a call by entering a name or number 1 2 Polycom Inc From the Home screen touch iw In the dialing field enter the dialing information as follows Letters To enter letters touch f1 Keyboard Touch and hold keys to access accented characters Backspace To backspace touch a Delete Depending on the capabilities of your system and the system you are calling the dialing information could look like one of these examples gt 10 11 12 13 IPv4 address include the dots gt 2555 E 164 extension for H 323 or SIP gt stereo polycom com host name User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control gt user domain com SIP 3 Touch T to place the call Calling from the Contacts Screen If your system administrator has added directory and contacts you can view your favorites and search for contacts registered to the same Global Directory Server To place a call from the Contacts Favorites screen 1 From the Home screen touch Favorites 2 Touch an entry to place the call To see more details about an entry in Favorites touch a next to the entry Calling from the Recent Calls List You can quickly choose a number to call from a list of the sites you have called recently The Recent Calls screen provides details of all incoming and outgoing calls including the time of the calls To place a call from the Recent Calls list
6. Knowledge Base at support polycom com Contacting Technical and Solution Support Before you call technical support please refer to Troubleshooting on page 26 After you have tried those solutions you might need to contact one of the following Polycom support groups Polycom Technical Support on page 27 Polycom Solution Support on page 28 Polycom Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support Polycom Inc 27 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To contact Polycom Technical Support go to support polycom com Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners These additional services will help customers successfully design deploy optimize and manage Polycom visual communications within their UC environments Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook Microsoft Office Communications Server and Microsoft Lync Server 2010 or 2013 integrations For additional information and details please refe
7. Multipoint Video to Do Not Disturb Answering Video Calls Automatically If your system administrator has allowed access to user settings you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually Caution Automatically answering calls is convenient but it can create security A issues An unexpected caller could interrupt a meeting in progress or look at ci equipment and notes left in an empty room To automatically answer video calls 1 From the Home screen touch F 2 Touch the RealPresence Group Series System tab 3 If you want to automatically answer incoming point to point video calls set Auto Answer Point to Point to Yes 4 f you want to automatically answer incoming multipoint video calls set Auto Answer Multipoint Video to Yes Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings you can choose whether to mute the audio when automatically answered video calls connect This prevents callers from overhearing conversations or c meetings After the call connects touch Mute when you re ready to unmute the microphones If you enable automatic muting during a call the audio for the current meeting is not affected To mute automatically answered video calls 1 From the Home screen touch kej 2 Touch the RealPresence Group Series System tab 3 Under Meeting
8. ene da barack 20 Answering Video Calls Automatically llle 20 Muting Automatically Answered Video Calls 0 0 0 00 ccc eee ees 20 Using Microsoft Outlook Calendaring 0 ccc eee eee 21 Viewing Scheduled Meetings 0 cece eee n 21 Calling From Meetings on Your Calendar 0 0 ee eee 21 Viewing Presence States for Contacts 0 ce ee ees 22 Performing Tasks Involving Microsoft Office Communications Server or Lync Contacts 23 Multipoint Calls Using Centralized Conferencing Control Protocol CCCP 23 Iud Ioa CCCP Gallen eru Abe X desc ue ee qot QR a m t seas 24 Customizing Your Workspace llle rss 24 Allowing the Far End System to Control Your Camera llle 24 Adjusting Tor Boom LIGHUNG sodes eodeni itcm ince idle d e a een edes 24 Allowing Video Display on the Web leen 25 Incoming Call Alert for Hearing Impaired Users aaan anana cc ees 25 Using the Virtual Remote Control lille 25 TrOUDIESHOOUNG nce ote toto Donee m es ha UR EROR n E Erin E batte b Ow uua aide deas 26 Plaeihig a Testal 33373 34979 3 3790 de dtd i wea Ed sins A d e grape dated rdi di Pd 26 Viewing Call Statistics Using the Polycom Touch Control LL 27 Searching for Answers in the Product Documentation lille 27 Using the Knowledge Base lelleleeleelee rn 27 Contacting Technical an
9. if you need to Participants at other sites can also show content or people video sources Content shown is from one site at a time another site sharing content overrides any content being shared When you are showing content a message appears on your main monitor Whether you also see the content on your monitor or projector depends on how your system was configured To show content on a RealPresence Group 300 system you must use the People Content IP application Showing Content from a Computer Connected to a Polycom Touch Control People Content IP allows you to send content from a computer that is connected directly to the Touch Control To start showing content from a computer connected directly to the Touch Control 1 Using the USB content cable connect the computer directly to the underside of the Touch Control If autorun is enabled on the computer you are prompted to run People Content IP If autorun is disabled on your computer People Content IP shows up as an external drive and you must navigate to My Computer to launch it manually 2 Launch People Content IP 3 In People Content IP open the content you want to show and click 9 4 To stop showing content click S Polycom Inc 13 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content with People Content IP The People Content IP application allows you to send content from a computer that is not connect
10. manually create a multipoint call with CCCP 1 From the Call screen on the Polycom Touch Control touch Conference 2 Create a list of participants you want in the call You can add participants using any combination of the following methods Touch Keypad then enter SIP addresses Each time you enter a SIP address touch Add to add it to the list of participants gt Touch Directory then touch the names you want to include in the list of participants If you touch a group the group opens and you can touch the individual names to add them Touch Favorites then touch the names you want to include in the list of participants 3 To initiate the conference call touch Join when your list of participants is complete After you touch Join you can touch Add Participant to add other participants as described in step 2 without putting other participants on hold although you might experience a brief audio or video pause To add participants to a CCCP conference using the Polycom Touch Control 1 From the Call screen touch Add Participant 2 Select Keypad and enter a number to call or choose a site from one of the following locations Hecent Calls list Favorites screen Directory Muting in a CCCP Call A Microsoft Lync client acting as the call organizer can mute all of the participants in the call You cannot unmute until the organizer unmutes the participants unless you are designated as a presenter If the meeting organize
11. refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments Including Multiple Sites in Video Calls Multipoint conferences involve at least three different endpoints During a multipoint call multiple sites can see and hear each other You can also share content in a multipoint call just as you can in a point to point call All systems can participate in multipoint calls To host multipoint calls your RealPresence Group 500 or 700 system must have a multipoint video option key installed You can host multipoint calls using a video conferencing system with multipoint capabilities or you can use a bridge such as the RealPresence Collaboration Server 800s You cannot host multipoint video calls with a RealPresence Group 300 system Placing a Multipoint Call How you place a multipoint call depends on whether you re using a RealPresence Group system or bridge with multipoint capabilities The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call Polycom Inc 17 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To place a multipoint call by adding sites to a call 1 Call the first site 2 After the call connects touch Add Call Participant from the Call screen 3 Placea call to the next site For more information refer to Calling by Entering a Name or Number on page 4 4 Repeat the above steps until al
12. Call 2 0 0c ccc ees 10 Setting and Using Camera Presets 0 0 ee eee ee eens 11 Controlling What You Hear 0 rh 12 Adjusting Volume 1 cc eee ee eee eee eee 12 Muting the Microphone 2 ccc eee eee eens 12 Adjusting Touch Control Volume naana aaa aaae eee eens 13 Showing Content 26 6 60 swede ee eee ee eee ee ee eee ee ete wee ee ee eee we 13 Showing Content from a Computer Connected to a Polycom Touch Control 13 Showing Content with People Content IP llli 14 Showing Content from a Computer Connected to RealPresence Group Systems 14 Showing Content from a USB Drive 0 0 eee 15 Polycom Inc User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content from a Document Camera 0 cc ee eee 16 Working with Directory and Contact Entries naana aaa cc eee 17 Including Multiple Sites in Video Calls 1 0 0 ee nes 17 PlacindsasMUNIDOING Call deseo o tentang soe Shoe the C or Re UR 2 Gee andes 18 Hanging Up a Multipoint Call llli 18 Passwords for Multipoint Calls aaa 18 Multipoint Viewing Modes leen 19 Multipoint Viewing Layouts 0 0 rh 19 Multiple Layouts in Lync Calls llli 19 Changing the Way Calls Are Answered lllleelleleel eee 19 Temporarily Refusing Galls up ib n aem Sasa x
13. a directory view a list of Microsoft Office Communications Server OCS or Microsoft Lync contacts see if the contacts are online and call them without knowing or remembering their addresses RealPresence series supports Microsoft OCS 2007 R2 and Microsoft Lync Server 2010 and 2013 Polycom Inc 22 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen Polycom RealPresence Group systems do not support Office Communicator or Microsoft Lync distribution list groups which are created on the Microsoft Exchange Server and are typically used for sending email to a group of people Multipoint Calls Using Centralized Conferencing Control Protocol CCCP If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 or 2013 environment and Centralized Conferencing Control Protocol CCCP is enabled you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers If you are used to being in conferences hosted by a Lync server you might notice that the Polycom RealPresence system interface closely resembles the interface you see in Microsoft environments For more information about CCCP multipoint calling refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments or contact your system administrator To
14. agleEye Acoustic or Polycom EagleEye Director using the Polycom Touch Control 1 Select either a near end or far end video source to control During a multipoint call being hosted by a system in the call you can only adjust a camera at the far end that has a current speaker Polycom Inc 9 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch Control Camera 3 Touch the arrow buttons on the Polycom Touch Control to move the camera up down left or right 4 Touch and B amp H to zoom out and zoom in Before you can adjust the EagleEye Director camera you must turn camera tracking off Using the Polycom EagleEye IV Camera The Polycom EagleEye IV cameras are completely digital with a 4k sensor designed to work with RealPresence Group Series systems These cameras support 1080p60 resolution and are available with either 12x or 4x zoom capabilities Polycom EagleEye IV EagleEye IV cameras also have an available privacy cover wide angle lens and digital extender For more information refer to nstalling the Polycom EagleEye IV Wide Angle Lens Setting Up the Polycom EagleEye IV Cameras Setting Up the Polycom EagleEye IV Camera Privacy Cover and Setting Up the Polycom EagleEye Digital Extender available at support polycom com Using EagleEye Director Tracking in a Call Enabling and Disabling Tracking in a Call EagleEye Director If EagleEye Director tracking is enabled the cam
15. ain factors such as how many participants are in the call or the content status Multiple Layouts in Lync Calls In a Microsoft Lync 2013 hosted multipoint or point to point call you can now view multiple far end sites in layouts In previous RealPresence Group system releases you could only see the dominant speaker in Voice Switching Mode You can see five far end sites on Lync hosted multipoint calls Changing the Way Calls Are Answered To change the way calls are answered you might want to change the default settings of your system as described in the following sections Temporarily Refusing Calls on page 20 Answering Video Calls Automatically on page 20 Muting Automatically Answered Video Calls on page 20 Temporarily Refusing Calls If your system administrator has allowed you access you can automatically refuse incoming calls when you do not want to be disturbed Callers get a message that the call was rejected and you receive no notification about incoming calls You can however make outgoing calls To temporarily refuse incoming calls 1 From the Home screen touch E24 Polycom Inc 19 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch the RealPresence Group Series System tab 3 Doone of the following gt To refuse incoming point to point video calls set Auto Answer Point to Point to Do Not Disturb gt Torefuse incoming multipoint video calls set Auto Answer
16. d Solution Support naaa aaa aaaea aae 27 Polycom echnical SUDDO 2 952 200 ere e orbe d tee ee cae 27 Polycom Solution Support 2 0 0 0 6 ee eee hans 28 Regulatory NOVICES oos a 3 ste Dai Ra acu die a Rae UI ane Aa Seed ok Ra xc Bw cat 29 Polycom Inc User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control This guide includes overview information that you might find helpful when you re just starting to learn about video conferencing or if you need a quick refresher It also includes step by step instructions for everyday video conferencing tasks The latest user information about version 4 1 3 of the Polycom RealPresence Group systems software version 4 1 3 of the Polycom Touch Control Operating System software and version 4 1 3 of the Polycom Touch Control Panel software is provided in this guide Polycom RealPresence Group systems accessories and the Polycom Touch Control Polycom RealPresence Group systems and Polycom Touch Control can be configured to show only those options used in your organization Therefore this guide might cover options that you cannot access on your system To find out more about these options please talk to your administrator Polycom Inc User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using the Polycom Touch Control You use the Polycom Touch Control to place calls adjust the volume contro
17. d hold a number to store the preset position Any existing preset stored at the number you select is replaced Controlling What You Hear You can control the following audio settings on your RealPresence Group system Adjusting Volume on page 12 Muting the Microphone on page 12 Adjusting Touch Control Volume on page 13 Adjusting Volume You can raise or lower the volume of the meeting Changing the volume affects only the sound you hear at your site To adjust the volume 1 From the Home screen touch Lid 2 To increase or decrease volume on the near end touch and slide your finger over the Volume slider When you are in a call volume control is available on the Call screen and in the top right corner of other screens Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site To mute or unmute the microphone From the Home screen touch Lid On the audio screen you can touch Mute to control your microphones When you are in a call mute controls are available on the Call screen If a Polycom tabletop microphone array is connected to your system you can also mute the call by touching on the microphone f Points to note about muting the microphone e Muting the microphone does not mute audio coming from any device connected to the content audio inputs e The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or
18. eams associated with the participant are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and touch s From an individual stream view you can touch Next Stream to view the next stream in the list To view information about a multipoint call in progress 1 Touch Participants A list of participants in the call is displayed 2 Touch View Call Statistics and do one of the following gt To view a participant s details navigate to the desired participant and touch 71 gt The participants active streams are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and touch i s From an individual stream view you can select Next Stream to view the next stream in stream list gt To quickly access a list of all active audio video and content streams within the call navigate to Active Streams This option is available in SVC calls only Select the desired stream and touch k Searching for Answers in the Product Documentation You can find Polycom product documentation at support polycom com Under Documents and Downloads select Telepresence and Video gt RealPresence Group your system type and then search for the document you want The documents are grouped by version number starting with the last version first Using the Knowledge Base For more troubleshooting information search the
19. ed directly to the RealPresence Group system or the Polycom Touch Control For a computer connected directly to the RealPresence Group system Polycom recommends using the Send Computer button or Content button instead of People Content IP To start showing content 1 On your computer start the Polycom People Content IP application 2 Enter the IP address or host name of the RealPresence Group system and the meeting password if one is set To view the IP address of the RealPresence Group system touch 7 and then touch the RealPresence Group Series System tab from the Home screen Then under the RealPresence Group Series System heading scroll down to IP Address 3 Onthe computer click Connect 4 n People Content IP open the content you want to show and click 9 To stop showing content 1 Ifthe People Content IP toolbar is minimized maximize it by clicking the icon in the task bar 2 Click in People Content IP 3 Click Disconnect Showing Content from a Computer Connected to RealPresence Group Systems To start showing content 1 From the Home screen or Call screen touch Show Content 2 Touch the video source to start showing content Touch it again to stop showing content Points to note about showing content e Audio from the content input is muted unless the content input is selected as a video source If both digital and analog inputs are connected only the digital content is sent To send analog conte
20. ed in the directory calls your system the system displays the name on the screen when the call comes in If a site that calls you is not listed in the directory you might be prompted to save the contact information in the directory when the call ends If your system is registered with a Global Directory Server you can search for information about other active sites that are registered with the same Global Directory Server These entries are stored on the Global Directory Server and you cannot edit them For information about using a Microsoft Office Communications Server or Microsoft Lync Server directory refer to Performing Tasks Involving Microsoft Office Communications Server or Lync Contacts on page 23 Sites that you have added are stored on your RealPresence Group system as Contacts Everyone at your site who uses the system can use the contact entries to place calls Users at other sites cannot access the contacts on your system Polycom RealPresence Group systems support up to 2 000 contacts They can also support the following e An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 or 2013 e Upto 200 additional contacts with presence when registered with a Polycom Converged Management Application CMA system For more information about this and other Microsoft and Polycom interoperability considerations
21. era follows the person or people who are speaking This tracking action also called automatic camera positioning can be manually started or stopped While in a call you might want to disable EagleEye Director tracking When you stop camera tracking through the menu the Mute and Unmute buttons do not affect tracking You must start camera tracking using the menu before the Mute and Unmute buttons will again affect tracking After the call is complete EagleEye Director returns to its default setting Polycom Inc 10 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To disable EagleEye Director tracking in a call On the Polycom Touch Control Home or Call screen touch Cameras and select Stop Camera Tracking To enable EagleEye Director tracking in a call Onthe Polycom Touch Control Home or Call screen touch Cameras and select Start Camera Tracking Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call Presets allow you to e Quickly point a camera at pre defined locations in a room e Select a video source such as a document camera or an auxiliary camera If your system s camera supports pan tilt and zoom movement you can create up to 10 preset camera positions for the near end camera Each preset stores the following information e Camera number e Camera zoom level e Direction the camera po
22. file such as Slide Presentations Documents or Images touch maj gt To search for a file touch the search field at the top of the screen Touch a folder to open it 5 To view a file touch it 6 To show the file to other call participants touch Show Content While viewing a file you can do the following on the Touch Control screen gt To zoom in or out touch 49 and O To reset the content to its original size touch O9 You can also zoom in and out by sliding two fingers together or apart on the screen Touch and drag the image to move it around the screen and view different areas Polycom Inc 15 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control gt Togo back and forth within the pages while showing a file touch the arrows on the bottom left and right of the Touch Control screen To view thumbnails touch Bf and then touch any thumbnail to jump to that page 7 To stop showing the content of a file touch Stop Content 8 To eject the USB drive before disconnecting it touch A To annotate the content 1 While you are showing content from a USB drive touch g_ to access the annotation toolbar Touch to draw red lines on the content m Touch to add yellow highlighting to areas of the content Touch to white out areas of the content 2 After you select a tool touch and drag your finger across the screen to use it If you are in a call and showing the content the far end s
23. g System Version Kernel Version MAC Address P Address 2 To view a paired Group system s details touch the RealPresence Group Series System tab VV ON ON ON ON WV Adjusting Touch Control Brightness You can adjust the brightness of the Polycom Touch Control screen To adjust the Polycom Touch Control display brightness 1 From the Home screen touch l 2 Select the Touch Control tab if it is visible 3 Use the slider under Display to adjust the display s brightness Selecting and Adjusting a Camera or Other Video Source You can use the Polycom Touch Control to select and adjust the main camera or other near end or far end video sources such as document cameras or computers You might be able to adjust other auxiliary cameras or far end cameras that support pan tilt and zoom movement When you are in camera control mode you can press and hold a number to save a preset For more information about presets see Setting and Using Camera Presets on page 11 To select a near end or far end camera or other video source 1 From the Call screen or from the Home screen touch bed Cameras 2 Touch Select Camera and then touch the camera or other video source you want to use 3 Ina call touch Near or Far to select either near end or far end control 4 The icon for the video source moves up slightly on the screen and the video source is shown to the call participants To adjust a Polycom EagleEye Ill Polycom EagleEye IV Polycom E
24. having problems making a call or need to view system information diagnostics or configure some administration settings refer to the following sections Placing a Test Call on page 26 Viewing Call Statistics Using the Polycom Touch Control on page 27 Searching for Answers in the Product Documentation on page 27 Using the Knowledge Base on page 27 Placing a Test Call To troubleshoot any issues making video calls call a Polycom video site to test your setup A list of worldwide numbers that you can use to test your Polycom RealPresence Group system is available at www polycom com videotest Try these best practice methods e Make sure the number you dialed is correct then try the call again For example you might need to dial 9 for an outside line or include a long distance access code or country code e To find out if the problem exists in your system ask the person you were trying to reach to call you instead e Find out if the system you are calling is powered on and is functioning properly e If you can make calls but not receive them make sure that your system is configured with the correct number Polycom Inc 26 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Viewing Call Statistics Using the Polycom Touch Control To view information about a point to point call in progress 1 Touch Participants 2 Participant information is displayed 3 Touch View Call Statistics Str
25. il the call connects 2 Ifthe call fails to connect to any device the system attempts to place the call using the next call type in the preferred dialing order starting with the first device then the second device and so on until the call connects To call a specific device touch the D Info button next to the entry and then touch the number for the device that you want to call Calling From Meetings on Your Calendar RealPresence Group systems can connect to Microsoft Exchange Server 2010 or 2013 and retrieve calendar information including meeting details If the meeting was created using the Polycom Conferencing Add in for Microsoft Outlook the RealPresence Group system can e Identify video enabled meetings with a icon displayed on the system calendar e Let users join the meeting without knowing the connection details If your RealPresence Group system is configured to connect to the Microsoft Exchange Server and the Polycom Conferencing for Microsoft Outlook add in is installed at your site you can join a scheduled meeting from the Calendar screen If the home screen does not display calendar information the system is not registered with the Microsoft Exchange Server If no meetings are scheduled a No Meetings Today message is displayed To join a scheduled meeting from the Calendar screen 1 From the Home screen touch Calendar or the date and time display at the top of the screen Polycom Inc 21 User s Guide fo
26. ints These presets remain in effect until you change them If far end camera control is allowed you can create 10 presets for the far end camera These presets are saved only for the duration of the call You might also be able to use presets that were created at the far end to control the far end camera Points to note about camera control and layouts e When in a call selecting near camera control pans and zooms the local camera without changing the layout e When out of a call selecting camera control changes the Self View to full screen e Incoming calls override the full screen Self View layout To view presets or move the camera to a stored preset 1 From the Home screen or Call screen touch Cameras 2 Ifyou are in a call touch Near or Far to select either near end or far end control 3 Touch View Presets Icons for presets 0 9 are shown on the screen Solid preset icons indicate stored camera positions Transparent icons indicate unassigned presets 4 Touch a number to go to a saved preset To store a preset 1 From the Home screen or Call screen touch Cameras 2 Ifyou are in a call touch Near or Far to choose a near end or far end camera Polycom Inc 11 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 3 Touch Select Camera to choose a camera or other video source 4 Touch Control Camera to move the camera to the desired position 5 Touch View Presets then touch an
27. ites see your annotations 3 To clear the annotations touch The annotations are automatically cleared when you go to another page or touch Stop Coment While you are in annotation mode you cannot navigate between pages To t view another page you must exit annotation mode Showing Content from a Document Camera Depending on how your system is configured you might be able to show different types of information to other sites in a call such as through a document camera Before the call begins e Make sure the document camera is connected and powered on Refer to the setup sheet that came with your system e Position your document or object on the document camera or insert a DVD To start showing a document or object in a call From the Home screen or Call screen touch Show Content The icon for the video source moves up slightly on the screen and the content is shown to the call participants To stop showing a document or object in a call From the Content screen touch the content source to stop showing it The icon for the video source moves down on the screen and the content is no longer shown to the call participants Polycom Inc 16 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily When a site list
28. kground Enabling this setting helps to darken a bright background which can impact the tracking performance of the Polycom EagleEye Director Because backlight controls adjust the main built in camera these controls do not make content from a computer or a document camera appear brighter To turn backlight compensation on v 1 From the Home screen touch lei 2 Touch the RealPresence Group Series system tab 3 Under Cameras touch Backlight Compensation to enable the setting Allowing Video Display on the Web If your system administrator has allowed access to user settings you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates Polycom Inc 24 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Caution The default setting is to not allow video display Be sure to verify whether A your system administrator wants the setting to be changed To allow the display of video on the web 1 From the Home screen touch lei 2 Touch the RealPresence Group Series System tab 3 Under Meetings touch Allow Video Display on Web Incoming Call Alert for Hearing Impaired Users If your administrator has configured this feature an attention getting message displays for hearing impaired users when an incoming call is received by the RealPresence Group system When a call is received the RealPresence Group system displays a
29. l sites are connected Hanging Up a Multipoint Call To hang up an individual call in a multipoint call Onthe Active Call screen select the call that you want to hang up and touch Hang Up To hang up all calls in a multipoint conference call Atthe top of the Active Call screen above the list of individual calls touch Hang Up Passwords for Multipoint Calls You might be required to enter a meeting password to join a multipoint call And you can require that far end systems enter a meeting password to prevent unauthorized participants from joining multipoint calls hosted by your RealPresence Group system Points to Note about Meeting Passwords e f you need to generate touch tones DTMF tones touch Keypad from the Call screen Then use the keypad number buttons e Donotset a meeting password if multipoint calls include audio only endpoints Audio only endpoints are unable to participate in password protected calls e Microsoft Office Communicator clients are unable to join password protected multipoint calls e SIP endpoints are unable to dial in to password protected multipoint calls e If ameeting password has been set for a call People Content IP clients must enter the password before joining the meeting To configure a meeting password 1 From the Home screen touch kej 2 Touch the RealPresence Group Series System tab 3 Inthe Meeting Password field under Meetings enter the password Multipoint Viewi
30. l the camera show content and select options The Polycom Touch Control User Interface The Polycom Touch Control Interface Number Description 1 Use the Polycom Touch Control to control a Polycom RealPresence Group system 2 Touch the screen to select an item Drag your finger across the screen to scroll Scroll left and right on the Home screen for quick access to common calling and 3 configuration tasks Touch Back to go to the previous screen Touch A to go to the Home screen 5 Use the Call Screen for quick access to common tasks while you are in a call The RealPresence Group systems and the EagleEye cameras have infrared receivers You can control your RealPresence Group system by pointing the remote control toward the RealPresence Group system or the EagleEye camera if connected You might need a special cable to connect an SDI camera to the system to receive infrared signals from the remote control For more information about the cable contact Polycom support Polycom Inc 2 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Powering On and Off Powering your system on and off is a simple procedure but it is important to perform the tasks in a certain order Make sure that the system is powered off before you connect devices to it After you have connected all of the related equipment that you will use connect the power and power on the RealPresence Group system lt is also imp
31. lace an encrypted H 323 point to point call between two sites 2 Onthe Call screen touch View Call Statistics 3 At Call Encryption locate the 16 digit check code as in the following example ABC 123 ab 1234 1a2b34c99009d66e 4 Verbally verify that the check code is the same at both sites 5 Do one of the following gt fthe codes match the call is secure Proceed with the call gt Ifthe codes do not match and the call is not a multipoint call on an external MCU the call might be compromised Hang up the call and contact your system administrator Controlling What You See You can control the following visual settings on your RealPresence Group system Viewing Details About Your System on page 8 Adjusting Touch Control Brightness on page 9 Selecting and Adjusting a Camera or Other Video Source on page 9 Enabling and Disabling Tracking in a Call on page 10 Setting and Using Camera Presets on page 11 Viewing Details About Your System You might need to view certain system details to do video conferencing tasks such as pairing or to perform troubleshooting tests to provide information for your administrator or technical support Polycom Inc 8 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To view your system details 1 On the Home screen touch System and then The following Touch Control information is displayed Model Hardware Version Serial Number Panel Software Operatin
32. message asking if you would like to answer the call If the feature is enabled the enlarged message text flashes between white and yellow Flashing text is off by default The incoming call alert persists after powering the system off and on If your RealPresence Group system is paired with a Polycom Touch Control and your administrator has configured Auto Answer Point to Point to on you do not see the flashing message on the RealPresence Group system or on the Touch Control screen You must interact with the call on the Touch Control screen Using the Virtual Remote Control During normal operation the Polycom Touch Control uses an IP connection to communicate with the RealPresence Group system If this connection is lost for more than 2 minutes you might see error messages on the RealPresence Group system monitor and the Polycom Touch Control screen After you are disconnected you can use a virtual remote control on the Polycom Touch Control to access the RealPresence Group system until the connection is restored The virtual remote control sends IR signals across the room so make sure the back of the Polycom Touch Control is facing the RealPresence Group System camera Polycom Inc 25 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using the Virtual Remote Control When the IP connection is restored the virtual remote control is no longer available Troubleshooting If you are
33. nections might be encrypted while others are not However the lock icon might not accurately indicate whether the call is encrypted if the call is cascaded or includes an audio only endpoint Polycom Inc 7 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control If encryption is required on your system the far end must support encryption or the call will not be completed To avoid security risks Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call Using Encryption Check Code on H 323 Point to Point Calls To provide extra security for encrypted H 323 calls the RealPresence Group system provides an encryption check code Participants in a call can use this check code to verify that their call is not being intercepted by a third party This mechanism is most useful for point to point calling in externally hosted multipoint calls check code numbers do not match any other numbers in the call The check code is a 16 digit hexadecimal number that is calculated so that the number is the same at both sites in the call The numbers are identical if and only if the calculation uses data exclusively from the two sites in the call with no data being intercepted and modified by a third party Polycom recommends verifying this check code at each site to protect against a third party eavesdropping on calls To verify the check codes match 1 P
34. ng Modes The multipoint viewing mode configured on the host system is the one used in the call The default mode is Discussion however your administrator might have configured one of the other modes for your system Polycom Inc 18 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured the number of sites participating the number of monitors you are using and whether content is shared The multipoint viewing layout configured on the host system is the one used in the call When you use two monitors of equal size you can have eight way multipoint calling depending upon your system configuration When you share content one monitor is used for content and one for people The configuration varies depending on whether your administrator has enabled Self View and how many people are participating When you do not share content the configuration for both monitors is spread over both monitors To find out more about multipoint layouts please talk to the administrator of your RealPresence Group system If you are not in an RMX system call your only layout option is Browse To change your layout during a multipoint call Browse This option takes you back to the main video so that you can cycle through the available layouts The available layouts depend upon cert
35. nt disconnect both digital and analog inputs wait 15 seconds then connect only the analog input To stop showing content From the Content screen touch the computer source to stop showing it Polycom Inc 14 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content from a USB Drive A Polycom Touch Control can show content stored on a USB drive You can annotate the file while showing it to the far end sites To show content from a USB drive using a Polycom Touch Control 1 Connect the USB device to the USB port on the right side of the Polycom Touch Control Connecting a USB Device to the Polycom Touch Control 2 From the Home screen or Call screen touch Show Content 3 To view files stored on a USB drive touch the USB drive button If another participant has People Content IP connected to the RealPresence Group system to show content that content must be stopped before the Polycom Touch Control can show content from a USB drive 4 Navigate to the file that you want to show The Polycom Touch Control can open slideshows pptx ppt documents pdf and images bmp gif jpg png gt To browse by Name File Type or Date Modified do the following Touch the tabs at the bottom of the screen Touch a tab again to reverse the sort order Touch a folder to open it Touch to go back one level gt Tofilter by All Files Recently Viewed Files or type of
36. ortant to note that Polycom RealPresence Group systemsdo not have what you might think of as a power button they have a power proximity sensor Instead of pressing an actual button that moves you touch the sensor or near the sensor that indicates power on the front of the system To power on the RealPresence Group System Do one of the following e Press any button on the remote control or pick up the remote control to wake up the system if it is asleep e Touch and hold the power sensor on the front of the system Because the power sensor is touch sensitive you can touch your finger on or close to the sensor The Polycom splash screen is displayed within several seconds To power on the Polycom Touch Control Reconnect the LAN cable to the underside of the device The Home button is lit when the device is powered on To power off the Polycom Touch Control From the Home screen touch m Scroll to Power Select Touch Control Power A N In the menu that appears select Power Off the Touch Control If you choose to power off the Polycom Touch Control you must disconnect and reconnect the LAN cable to power it on again To wake up the Polycom Touch Control The Polycom Touch Control goes to sleep after 2 minutes of inactivity Touch the screen to wake it up Pairing with a RealPresence Group System Before you make a call using the Polycom Touch Control you must pair the Touch Control with a RealPresence Gr
37. oup system After the devices are successfully paired the connection persists until you either disconnect or power off the RealPresence Group system To pair with a RealPresence Group system 1 Do one of the following Polycom Inc 3 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 3 gt After you power on the Polycom Touch Control a Connect to Device screen is displayed Enter the IP address for the RealPresence Group system Touch Connect gt From your Home screen touch T and then touch the RealPresence Group Series system tab Under Device Connection status touch H Touch View Pairing Settings Enter the admin ID and password for your Polycom Touch Control Enter the RealPresence Group system IP address Enter the ID and password of the RealPresence Group system Touch Next The pairing connection begins A message displays when the connection is successful To disconnect from a Group system 1 oF O N On the Home screen touch T then touch the RealPresence Group Series System tab Under Device Connection Status touch n Touch View Pairing Settings Enter your Admin ID and Admin Password Touch Forget This Device The IP Address field is now blank Calling and Answering To place answer and end calls refer to the following sections Calling by Entering a Name or Number on page 4 Answering a Call on page 5 Call Screen on page 5 Ending a Call on page 6
38. r has muted your Polycom RealPresence Group system selectively you can unmute your system Polycom Inc 23 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control even if the organizer does not It is important to understand that no one else can unmute your microphone They can only request that you unmute When your mute status changes due to a Microsoft Lync client organizer muting or unmuting all of the participants notification is displayed on the Polycom RealPresence Group system monitor Customizing Your Workspace You can customize what you see on the system screen depending on how your system is configured Allowing the Far End System to Control Your Camera If your system administrator has allowed access to user settings you can allow the far end system to control your camera Far end participants can also set and use presets for your camera if their systems support presets To allow others in the call to control your camera 1 From the Home screen touch E24 2 Touch the RealPresence Group Series System tab 3 Under Cameras touch Far Control of Near Camera to enable the option Adjusting for Room Lighting If your system administrator has allowed access to user settings you can use the backlight control to adjust the brightness of the video that the main camera sends to the RealPresence Group system Use backlight compensation in situations where the subject appears darker than the bac
39. r the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch Join to call into the meeting Only meetings scheduled with the Polycom Conferencing Add In for Microsoft Outlook display a Join button view to see the meeting details and join the meeting For information about obtaining the Polycom Conferencing Add In for Microsoft Outlook refer to Polycom Solution Support on page 28 Viewing Presence States for Contacts If your RealPresence Group system is registered to a Microsoft Office Communications Server OCS or Microsoft Lync Server 2010 2013 directory server you could see the following presence icons next to your contacts Icon Presence Description S Do Not Disturb One of the contact s devices is set to Do Not Disturb In a Call At least one of the contact s devices is in a call d and none of the devices is set to Do Not Disturb Available At least one of the contact s devices is available for a call and the contact s other devices are available away or offline Busy At least one of the contact s devices is busy All of the contact s devices are either idle or offline Q Offline All of the contact s devices are offline Presence Unknown The presence state for all of the contact s devices is unknown Performing Tasks Involving Microsoft Office Communications Server or Lync Contacts Depending on how your system is configured you might be able to search
40. r to http www polycom com services professional services index html or contact your local Polycom representative Polycom Inc 28 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems e Polycom RealPresence Group 300 System Model Group 300 Type P001 e Polycom RealPresence Group 500 System Model Group 500 Type P001 e Polycom RealPresence Group 700 System Model Group 700 Type P002 For more regulatory information refer to the Regulatory Notices for the Polycom RealPresence Group Series at support polycom com Documents amp Downloads Telepresence and Video Select your system name to navigate to the correct document Polycom Inc 29
41. s touch Mute Auto Answer Calls to enable the option Polycom Inc 20 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server you view scheduled meetings on the RealPresence Group Series Home screen If you have completed configuration steps you can also call from calendar meetings To view or join meetings refer to the following sections Viewing Scheduled Meetings on page 21 Calling From Meetings on Your Calendar on page 21 Viewing Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server you can view scheduled meetings on the Home screen To view more information about a meeting on the calendar highlight the meeting Depending on how your system is configured private meeting details might not be visible You might also see reminders displayed on the system a short time before each meeting To view scheduled meetings from the calendar From the Home screen touch Calendar or the date and time display at the top of the screen When calling a contact with multiple devices the RealPresence Group system attempts to place the call as follows 1 Using the first call type in the preferred dialing order configured by the administrator the system calls the first device listed for the directory entry then the second device and so on unt
42. video bidirectionally between RealPresence Group systems remote Lync clients or Lync A V MCUs Point to Point Hold and Resume In a point to point call you can place a call on hold and then answer an incoming call make an outgoing call or switch between two calls After you complete a call you can resume the call you had on hold To place a call on hold Touch Hold When a call is on hold On Hold appears on the RealPresence Group system screen for 5 seconds After 5 seconds the Hold icon T appears and remains on the screen until all calls disconnect or are resumed To place a call on hold to answer an incoming call Touch Hold Answer The Polycom Touch Control does not support Hang Up 1 Answer To make an outgoing call while a call is on hold Touch Place a Call Place the call using your preferred method To switch between calls Touch Switch To To resume a held call Touch Resume Call Polycom Inc 6 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control If the far end site puts you on hold a message displays for 5 seconds that you have been placed on hold Multipoint Hold and Resume In a multipoint call you can do all of the point to point hold and resume tasks with one exception You cannot hold and resume individual calls in a multipoint conference For information on point to point call and hold tasks see Point to Point Hold and Resume
43. when a Polycom microphone is connected and muted The microphone might mute when the system automatically answers an incoming call and if the System is configured to mute auto answered calls Adjusting Touch Control Volume You can adjust the volume levels of the Polycom Touch Control ring tone and user alert tones Polycom Inc 12 User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To adjust the Polycom Touch Control volume 1 From the Home screen touch ka 2 Touch the Touch Control tab 3 Use the Volume slider to adjust the Polycom Touch Control volume Showing Content To show people and content at the same time the RealPresence Group systems must be configured for content You can show the following to the far end systems e Any information stored on a computer connected directly to a Polycom RealPresence Group system or a Polycom Touch Control e Some types of information stored on a USB drive e A paper document or object placed on a document camera DVR the following message is shown on the RealPresence Group system This content is protected fy If you attempt to display copyright protected content on the local interface such as from a DVD or fy and cannot be displayed or shared This message appears in a call and out of a call You can show one content source and one people video source at a time and you can switch to a different type of content or people video source
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