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Polycom DOC2560C User's Manual

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1. Chapter 3 Basic Operation Once the conference has started participants can be added toa conference directly from the Participants Address Book without having to use the New Conference Participants tab For more details see Adding Participants from the Address Book on page 3 61 To add participants from the Address Book 6 Inthe Participants List click the Add from Address Book button to open the Participants Address Book New Conference n gt General Participants Display Name SUPPORT 1131756460 Information 2 Duration 1 00 Permanent Conference Name IP Addres Alias Na Network Dialing Dil Encryption ce ie Ce ed eJ Quick Search 2 172 22 24 H 323 amp Dialo auto 186 19 172 22 186 19 H 323 gt Dialo auto Dial Out Manually 2 Tres beable ie H 323 cay Dialo auto OK ees 172 22 156156 H 323 at Dialo auto AE Kaminsk 172 22 8898 H 323 omy Dialo auto liorba T7222 5050 H 323 Dial o auto RMX i722 H 323 4 Dialo auto V500 41 172 22 414141 H 323 Dialo auto vs 172 22 vs H 323 Dialo auto VS 13 172 22 23111 H 323 amp Dialo auto a ek a a E VS 63 172 22 2027 H 323 s Dialo auto VSM300 172 22 3865620 H 323 amp Dial o auto E E ysx7000 172 22 1476 H 323 amp Dial o auto ysx7000 172 22 202020 4H 323 Dialo auto 1 amp g vsx7O00 172 22 2645 H 323 amp Dial o auto D 7 Inthe Participants Address
2. ER Primary DNS Server IP RI Settings PER SENDO Address gt Span Definition gt Phones gt Spans gt System Flags Table 2 6 Fast Configuration Wizard DNS eee Default name is RMX DNS Select e Off if DNS servers are not used in the network e Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected Register Host Select this option to automatically register the MCU Names Signaling Host and Shelf Management with the DNS Automatically to server DNS Server Local Domain Enter the name of the domain where the MCU is Name installed Primary DNS The static IP address of the primary DNS server Server IP Address 2 25 Chapter 2 First Time Installation and Contiguration 6 Click Next 7 Select the IP Network Type H 323 SIP or H 323 amp SIP FastContiguration Wizard IP Network Type H 323 amp SIP 8 Click Next 9 Ifyou selected SIP only go to Step 13 10 Enter the required Gatekeeper information in the dialog box Fast Configuration Wizard Default IP Service Gatekeeper Off v Primary Gatekeeper IP Address or Name MCU Prefix in Gatekeeper Aliases 2 26 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 7 Fast Configuration Wizard Gatekeeper a a Gatekeeper Select Specify to enable configuration of the gatekeeper IP address When Off is selected all gatekeeper optio
3. Resume the participant s video transmission to the conference The Suspend Video button becomes active fee To block the audio transmission from the conference to the participant When blocked the participant can still be heard by the conference The Audio Blocked indicator appears in the Participants List and the Unblock Audio button ai becomes active Resume the audio transmission from the conference to the participant The Block Audio button 4 becomes active Add selected participant s details to the Participant Address Book Move the participant to another ongoing conference The destination conference is selected from a displayed list Preview the video sent from the participant to the conference Preview the video sent from the conference to the participant 3 73 Chapter 3 Basic Operation 3 74 Copy Participant Cut Participant Paste Participant As Abort H 239 Session Change to Chair person Change to Regular Participant Change To Content Token Owner Cancel Content Token Owner Connect to Website Table 3 7 Participant Level Operations Continued Description Copy the all participants parameters in preparation for Pasting into another conference or back into the current conference Copy the all participant s parameters and delete the participant from the current conference The participant can be Pasted into another conference or back into the cu
4. eeseeeeeeeeeeeererrererere 2 18 Procedure 1 First time Power up sssssssssssesssssrssssserserserssseses 2 18 Procedure 2 Product Registration cee eeeeeeeeeeereeeeeeeeeees 2 19 Obtaining the Activation Key oc eesessesseceeesneeeeeeeeees 2 19 Procedure 3 Connection to MCU oe eeeeeeseeseeeneeeeeeneeeees 2 20 Procedure 4 Modifying the Default IP Service and ISDN PSTN Network Service Settings ss scssasaiadastceastedenstemnacnsscnsedenvieies 2 21 Fast Configuration Wizard ce eeseeseceseeseeceeeeeseeseeeneeees 2 22 EE EE a a deer eee ee er re RN tere ren erent Neer eras 2 40 Selecting the RMX Web Client Languages eee eeeeeeeeeeeeee 2 40 RMX s Default Conferencing Settings eee eeeesseeseceseeeseeeeeeeeees 2 41 Customizing the RMX s Default Conferencing Settings 2 44 Basic Operation c cc ccc err cece ccc ccccecee OMI Starting the RMX Web CHent a gigs ecreedera ences monni ire ecaunequ eto 3 1 RMX 2000 Web Client Screen Components escceeceeeseeseeeeeeeneees 3 3 Polycom RMX 1500 2000 4000 Getting Started Guide Viewing and System Functionality Permissions 3 4 CONEDE E S aan erence aoa auni aia tol 3 5 ESE AIO a5 eres unsdvtostaeend uses a 3 6 RMX Wand gement inian oatogedereaatieans 3 6 ELLE Dell E A E E E E E A E E EN 3 6 DY SECU AETS upara a e E EN 3 7 Parhcipant Alerts esnearen ena ieee ie ee 3 7 Fort Usare Gaup eS a O OTA 3 7 MEU EE e a A 3 8 Address BOOK eaimtsiasane
5. or Press the Numeric Key on the Remote Device corresponding to the participant entry Polycom RMX 1500 2000 4000 Getting Started Guide Terminate Conference Although this function can be accessed and viewed by chairpersons using PCM with SDN endpoints conference termination cannot be executed Although this function can be accessed and viewed by chairpersons using PCM with ISDN endpoints conference termination cannot be executed To terminate a conference 1 2 Use the Up Down arrow keys to navigate to the second page of the Main Menu Use the Up Down arrow keys to select Terminate Conference and then press the Right arrow or key to confirm your selection or Press the 8 key on the Remote Device The Terminate Conference sub menu is displayed Terminate Conference POLYCOM Are you sure you want to exit the conference If yes press Right key to Exit If no press Left key to remain Press the Right arrow key to confirm termination of the conference or Press the Left arrow key to cancel termination of the conference 3 103 Chapter 3 Basic Operation 3 104 Appendix A Glossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 1500 2000 4000 and are commonly used in the RMX documentation Abbreviation 4 Explanation Term AGC Auto Gain Control A mechanism that regulates noise and audio volume by keeping the received signal of all participants bala
6. 25 Click OK The new range is added to the Dial in Phone Numbers table 26 Optional Repeat steps 23 to 24 to define additional dial in ranges 27 Inthe Phones tab enter the MCU CLI Calling Line Identification 2 35 Chapter 2 First Time Installation and Contiguration 2 36 28 29 With dial in connections the MCU CLI indicates the MCU s number dialed by the participant In a dial out connection indicates the MCU CLI number as seen by the participant Click Save amp Continue After clicking Save amp Continue you cannot use the Back button to return to previous configuration dialog boxes The ISDN PSTN Network Service is created and is added to the ISDN PSTN Network Services list If the system cannot create the ISDN PSTN Network Service an error message is displayed indicating the cause and allowing you access the appropriate dialog box in the Fast Configuration Wizard for corrective action RMX 7000 JJ ISON PSTH Network Service created successfully Click OK to continue the configuration The Spans dialog box opens displaying the following read only fields astContiguration Wizard gt IP Management Service Attached IP Signali z we Network Service Name Default PSTN Service S pa ns gt Routers gt DNS gt Network Type Sees gt Gatekeeper ID slot Service Clock So State Attached at gt SIP Server Default PS Primary gt Security Default PS v gt
7. gt gt Use the Up Down arrow keys to select Start Recording and then press the Right arrow or key to confirm your selection or Press the 1 key on the Remote Device To pause recording gt gt While recording is in progress use the Up Down arrow keys to select Pause and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device To resume recording gt gt While recording is paused use the Up Down arrow keys to select Resume and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device 3 101 Chapter 3 Basic Operation To stop recording gt gt While recording is in progress use the Up Down arrow keys to select Stop Recording and then press the Right arrow or key to confirm your selection or Press the 3 key on the Remote Device PCM Main Menu Level 2 3 102 Drop Participant To disconnect a participant from the conference 1 2 Use the Up Down arrow keys to navigate to the second page of the Main Menu Use the Up Down arrow keys to select Drop Participant and then press the Right arrow or key to confirm your selection or Press the 7 key on the Remote Device The Drop Participant sub menu is displayed Drop Participant us 2 Amy HDX9004 3 Ken Using the Up Down arrow keys select the participant to be disconnected and then press the Right arrow or key to confirm your selection
8. Q Q Q ea oo nooo OO OO Oe i OO oOo OO OO A Polycom RMX 1500 2000 4000 Getting Started Guide e Using a shelf Install the shelf supplied by the rack manufacturer in the rack Mount the RMX on the shelf Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets GE Be Be Be GS Be Be BS BS BS Be V fz asia Gea dS es Se 6S 6S So SSS Eara ESEE Connecting Cables to the RMX 2000 Do not remove the protective caps from LAN1 LAN3 and ShMG ports Connect the following cables to the back panel e Power cable e LAN cable to LAN 2 Port e E1 T1 Cables to PRI Ports E1 T1 PRI Connection a Power LAN 2 Connection Cable To maximize conferencing performance especially in high bit rate call environments a 1Gb connection is recommended 2 13 Chapter 2 First Time Installation and Contiguration Installing the RMX 4000 The following procedures have to be performed to install the RMX 4000 in your site e Mounting the RMX in a rack e Connecting the RMX 4000 to the power source e Connecting the network LAN IP and ISDN cables to the RMX Mounting the RMX 4000 in a Rack Either place the RMX 4000 on a hard flat surface such as a desktop or mount it on a 19 23 rack For a detailed description of the safety requirements and precautions and the installation of the RMX 4000 as a standalone in a 23 r
9. are running on the workstation If any processes are found use the End Task button to end them 3 Open Internet Explorer but do not connect to the RMX 4 Inthe Internet Explorer menu bar select Tools gt gt Internet Options Chapter 1 System Overview The Internet Options dialog box is displayed with General tab open General Security Privacy Content Connections Programs Advanced Aa To create home page tabs type each address on its own line s http www polycom com a 4 gt Delete temporary files history cookies saved passwords Delete browsing history on exit P Tabs EIE arae hov tenes ve Appearance 5 In the Browsing history section click the Delete button 1 18 O ON O Polycom RMX 1500 2000 4000 Getting Started Guide The Delete Browsing History dialog box is displayed Preserve Favorites website data Keep cookies and temporary Internet files that enable your favorite websites to retain preferences and display faster Files stored on your computer by websites to save preferences such as login information History List of websites you have visited Form data Saved information that you have typed into forms Passwords Saved passwords that are automatically filled in when you sign in to a website you ve previously visited InPrivate Filtering data Saved data used by InPrivate Filtering to detect where websites may be automatically sharing d
10. gt The participant dials 9251001 or 925Maple_room If there is no gatekeeper defined for the network H 323 participants dial the MCU s signaling host IP address and the conference ID separated by Example MCU Signaling Host IP address 172 22 30 40 Conference ID 1001 gt gt The participant dials 172 22 30 40 1001 SIP Participants For SIP participants the dialing string is composed of the conference routing name and domain name in the following format conference_routing_name domain_name Example Conference routing name 1001 gt gt The participant dials 1001 polycom com ISDN PSTN Participants Dial in ISDN and PSTN participants dial one of the dial in numbers assigned to the conference Meeting Room Reservation Conference Template including the country and area code if needed They are routed to their conference according to the dial in number Example Assigned dial in number 4631111 The participant dials 4631111 3 33 Chapter 3 Basic Operation Connecting to a Polycom Conference from an Outlook Meeting Invitation Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add in for Microsoft Outlook connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint s numeric input device Meeting Bell Maria Sent 18 56 11 03 2010 N O Brien Sean a ee ee et ee ee ee ee ee ee ee ee et C li
11. gt Re GDS aC H Fie 3 Name Status Role IP address alias Ne Network Dialing Daudi video encryption FECC Token POLYCOM_1040411116 5 participants z fa 1 2 3 conn eesti tne ee TEEF eee eee y Soe Er ee er ee oe i eee oT ee re Reena r See Se eres ee ee E Rax 1232 4 gt conn 1 0 0 0 H 323 an Dial o Conference Templates Conference Templates enable administrators and operators to create save schedule and activate identical conferences A Conference Template e Saves the conference Profile e Saves all participant parameters including their Personal Layout and Video Forcing settings e Simplifies the setting up Telepresence conferences where precise participant layout and video forcing settings are crucial Displaying and Hiding Conference Templates The Conference Templates list pane is initially displayed as a closed tab in the RMX Web Client main window The number of saved Conference Templates is indicated on the tab o Dw ae uF le cr i CF BEL ES Start Tim End Time Name Status IP Addres Alias Na Network Dialing Di Audio D Bram g Singl 02854 7 02 PM 1 52PM Bram 1 participant Search B SUPP Singl 87331 12 53 P 1 53 PM Rew 1 4 Conn 0 0 0 1 H 323 ca Dial o Dialing V IP n 2 z a o A N lt Conference Templates Tab Number of Saved Conference Templates Polycom RMX 1500 2000 4000 Getting Started Guide Clicking the t
12. of websites you have visited Days to keep pages in history 20 FI x cancel 10 Click the View objects button 1 20 Polycom RMX 1500 2000 4000 Getting Started Guide The Downloaded Program Files folder containing the installed Program Files is displayed gt E es i OSDisk C Windows r Qownloaded Program Files gt 4 Search Downloaded Program Files Organize v Include in library v Share with v Burn New folder wr Favorites Status Size Date modified Z Desktop CEMAClassLoaderCtl Object Installed 1 24 2010 8 58 4M W Encrypt Class Installed 2 7 2006 3 37 PM ib Downloads one eee K ObjWinNTCheck Class Installed 2 7 2006 4 27 PM is Recent Places OfficeScan Corp Edition Web Depl Installed 2 7 2006 4 26 PM OfficeScan Corp Edition Web Depl Installed 2 7 2006 4 26 PM J Libraries E Documents d Music Pictures E Videos jE Computer iu Network h 3 items 11 Select the CEMA ClassLoaderCnitl Object file 12 Press the Delete key on the workstation 13 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box 14 In the Internet Options dialog box click the OK button to save the changes and close the dialog box Prerequisites This manual assumes the user has the following knowledge e Familiarity with Windows XP or Vista operating systems and interface e Familiarity with Microsoft Internet Explore
13. 18 Click Next 2 31 Chapter 2 First Time Installation and Contiguration The PRI Settings dialog box opens ast Configuration Wizard f gt IP Management Service IP Signalin z Network Service Name Default PSTN Service gt Routers gt DNS gt Network Type gt Gatekeeper Default Num Type gt SIP Server Num Plan gt Security Net Specific None v gt ISDN PSTN Dial out Prefix ns gt PRI Settings gt Span Definition gt Phones gt Spans gt System Flags 19 Define the following parameters Table 2 11 Fast Configuration Wizard PRI Settings Ci Default Num Type Select the Default Num Type from the list The Num Type defines how the system handles the dialing digits For example if you type eight dialing digits the Num Type defines whether this number is national or international If the PRI lines are connected to the RMX via a network switch the selection of the Num Type is used to route the call to a specific PRI line If you want the network to interpret the dialing digits for routing the call select Unknown Default Unknown Note For E1 spans this parameter is set by the system 2 32 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 11 Fast Configuration Wizard PRI Settings Continued n aa Num Plan Select the type of signaling Number Plan from the list according to information given by the service provider Default ISDN
14. 2 2 Gather Network Equipment and Address Information 2 2 Table of Contents Me TVG E E E soreonsssoe steep eeesteaeretnt 2 2 Management Network siissvxciesvst duepedinasonsiowmtan tei denaeercdiaaevins 2 2 Default IP Service Conferencing Service eeeeeeeeeeees 2 2 IP Network Services Required Information 2 3 ISDIN PS TIN SOPV ICES oaser aa 2 4 Unpackine tS RMX ceases catcesctestacataeensesdanecussndeetaneceseesquantteacnneseansean 2 5 Unpacking the RMX 1900 seriernas n 2 5 Unpacking the RMX 2000 seeeeesesessrrsesserresrerresresreerssres 2 5 Unpacking the RMX 4000 seeeeeesssssrrsrsrrresrerrrrresreerssres 2 6 Modifying the Factory Default Management Network Settings pre ODE a gare a E A EE 2 8 Hardware Installation and Setup sssessseseeesessesssesssssseseessrssresesserssesses 2 9 Tis tale the KMX 150 O ancetrsiereilnslatenie esc ds 2 9 Mounting the RMX 1500 ina Rack oe eeeeneeeeeereeeeees 2 9 Connecting Cables to the RMX 1500 sesers 2 11 Installing the RMX 2000 sisces ucticscaeaecatetscumniersncoetenstanrsestanvicetlnciosautes 2 12 Mounting the RMX 2000 in a Rack esseere 2 12 Connecting Cables to the RMX 2000 esseere 2 13 Installing the RMX 4000 essessessssssesrssersrssesserresresresresresrssreees 2 14 Mounting the RMX 4000 in a Rack eseese 2 14 Connecting the RMX 4000 to the Power Sources 2 15 Connecting Cables to the RMX 4000 eseese 2 17 First Entry Power up and Configuration
15. Book select the participants that you want to add to the conference and click the Add button Standard Windows multiple selection techniques can be used in this procedure 3 24 Polycom RMX 1500 2000 4000 Getting Started Guide 8 The selected participants are assigned to the conference and appear in the Participant List 9 Select additional Participants or click the Close button to return to the Participants tab Information Tab In the Info fields you can add general information about the conference such as contact person name company name billing code etc This information is written to the Call Detail Record CDR when the conference is launched Changes made to this information once the conference is running are not saved to the CDR This procedure is optional The information entered into these fields does not affect the conference To add information to the conference 10 Click the Information tab The Information tab opens gt General gt Participants Display Name SUPPORT_1823702646 Information s Duration 00 Permanent Conference Info FO Info2 FO Info3 FE Billing Info FO 3 25 Chapter 3 Basic Operation 11 Enter the following information Table 3 4 New Conference Info Options Lia There are three information fields that allow you to enter general information for the conference such as company name contact person etc Unicode can be used in these field
16. ISDN PSTN Default PS v gt PRI Settings Default PS 7 Spans gt Span Definition Table gt Phones gt System Flags o ow oN AOUN Ff e e e he HB h H B ID the connector on the RTM ISDN card PRI1 to PRI12 Polycom RMX 1500 2000 4000 Getting Started Guide Slot the MPM MPM MPMx card that the RTM ISDN RTM ISDN 1500 card is connected to RMX 2000 MPM 1 MPM2 RMX 4000 MPM1 MPM2 MPM3 MPM4 4 On the RMX 1500 the Slot field does not appear Service the ISDN PSTN Network Service to which the span is assigned Clock Source indicates if ISDN signaling synchronization is being supplied by the Primary or Secondary clock source The first span to synchronize becomes the Primary clock source State the System Alert level of the span Major Minor If there are no span related alerts this column contains no entries 30 Click the check boxes in the Attached field to attach spans E1 or T1 PRI lines to the network service named in the Network Service Name field The Spans Table displays the configuration of all spans and all ISDN network services in the system When using the Fast Configuration Wizard during First Entry Configuration you are defining the first ISDN PSTN Network Service in the system Spans can only be attached to this service Additional ISDN PSTN Network Services can be defined by using the ISDN PSTN Network Services gt New PSTN Service button in the RMX We
17. Name field that can be modified using Unicode encoding e English text uses ASCII encoding and can contain the most characters length varies according to the field European and Latin text length is approximately half the length of the maximum Asian text length is approximately one third of the length of the maximum The maximum length of text fields also varies according to the mixture of character sets Unicode and ASCII Maximum field length in ASCII is 80 characters If the same name is already used by another conference Meeting Room or Entry Queue the RMX displays an error message requesting you to enter a different name Note This field is displayed in all tabs Duration Define the duration of the conference in hours using the format HH MM default 01 00 Note This field is displayed in all tabs Permanent Check this box to make this conference a Conference Permanent Conference an ongoing conference with no pre determined End Time continuing until it is terminated by an administrator operator or chairperson For more information see the RMX 1500 2000 4000 Administrator s Guide Lecture Mode on page 2 86 Note This field is displayed in all tabs Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 2 New Conference General Options Continued Ei a T Routing Name Routing Name is the name with which ongoing conferences Meeting Rooms Entry Queues and SIP Factories register with vario
18. Phase Guidelines The Gathering Phase slide can be displayed at any time during the conference by entering the Show Participants DTMF code 88 The Gathering Phase is not supported in Video Switching Conferences The names of the first eight participants to connect are displayed If J eight or more participants connect the 8th row displays Static text in the Gathering Phase slide such as the field headings Organizer Duration Video Audio Participants Access Number IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add in for Microsoft Outlook The following languages are supported English Korean French Japanese German Simplified Chinese International Spanish Dynamic text in the Gathering Phase slide such as the meeting name participants names access numbers and the additional information entered in the Info1 2 3 fields of the Gathering Settings tab of the conference Profile are displayed in the language of the meeting invitation The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add in for Microsoft Outlook is configured by the administrator Using the RMX Web Client the administrator selects the language for the Gathering Phase slide The language selected can be different to that of the RMX Web Client used by the administrator to perform the configuration C
19. RMX 1500 2000 4000 Administrator s Guide User Definition The RMX is shipped with a default Administrator user called POLYCOM Once you have defined other authorized administrator users it is recommended to remove the default user to prevent unauthorized users from logging into the system For more information see the RMX 1500 2000 4000 Administrator s Guide Deleting a User on page 12 4 Selecting the RMX Web Client Languages 2 40 By default the RMX Web Client interface is displayed only in English However the system administrator can choose the languages available for selection on the Login screen These languages are represented by flags To choose the languages for selection in the Login screen 1 On the RMX menu click Setup gt Multilingual Setting Polycom RMX 1500 2000 4000 Getting Started Guide 2 Click the check boxes of the languages to appear in the Login screen of the RMX Web Client For more information see the RMX 1500 2000 4000 Administrator s Guide Multilingual Setting on page 18 95 If the selected language is not supported by the browser or the workstation s Operating System the RMX Web Client is displayed in English 3 Click OK 4 Log out and reconnect to the RMX The Login screen will display the flags of the selected languages RMX s Default Conferencing Settings The RMX is shipped with default pre configured conferencing entities which allow RMX users and participants
20. Select the video window above when navigating a video layout Initiate PCM from a conference Cycle downward through the displayed menu options Select the video window below when navigating a video layout Initiate PCM from a conference Confirm current selection in the PCM menu Zoom in on the remote camera when using FECC Exit PCM Menu Zoom out on the remote camera when using FECC 3 91 Chapter 3 Basic Operation DTMF Codes Numeric Keys Before using the shortcut number keys 0 9 enable the DI MF function of the endpoint according to that endpoint s configurations DTMF codes are entered using the Remote Device Numerics Keys and are defined as follows Table 3 11 PCM DTMF Codes Number input Shortcut key to a numbered menu option when conference video or the PCM menu is displayed Return to the conference when in FECC mode Initiate DIMF mode with Polycom endpoints during a conference or when the PCM menu is displayed lt 9 Enter a period while entering an IP address Confirm selection and send information to the RMX 1 9 Number input Shortcut key to a numbered menu option when the conference video or the PCM menu is displayed Initiate PCM session on ISDN PSTN endpoint 1 is the default for the Start PCM DTMF Code 3 92 Polycom RMX 1500 2000 4000 Getting Started Guide PCM Main Menu Level 1 Click amp View With the Click amp View application part
21. Up Down and Left Right arrow keys to display other directory listings A message Press or Zoom In to select is displayed e Press or the Zoom In key to initiate the call 3 94 Polycom RMX 1500 2000 4000 Getting Started Guide Optional To display all participants Use the Down arrow and the to select the ALL button Use the Zoom In key to display the global directory Use the Up Down and Left Right arrow keys to select a Participant Press or the Zoom In key to initiate the call Participants Mute Status This function is not available to chairpersons using PCM with ISDN endpoints The chairperson can view and control the audio and video status of each participant s endpoint The chairperson can e View the audio and video status of participants e Mute block unmute unblock participant audio Suspend or allow participant video e Mute all except chairperson and lecturer To view and change the Participants Mute Status 1 Use the Up Down arrow keys to select Participants Mute Status in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 3 key on the Remote Device 3 95 Chapter 3 Basic Operation 3 96 The Participants Mute Status sub menu is displayed Participants Mute Status POLYCOM ALL Amy HDX Ken The sub menu displays the Muted Blocked and Video Suspended status of all participants endpoints ALL can be selected to mute
22. and unmute all participant endpoints with the exception of the conference chairperson and lecturer Use the Up Down Left Right arrow keys to select a Mute Block or Suspend status icon Use the Zoom In key to toggle the state of the audio and video channels of the participants endpoints The status icons are summarized in Table 3 12 Table 3 12 Participants Mute Status Icons Se bn Audio output from this endpoint is allowed Other conference participants can hear the audio from this endpoint The endpoint is muted Other conference participants will not hear audio from this endpoint The audio input to this endpoint is allowed This endpoint can e hear the conference audio The audio output to this endpoint is blocked This endpoint cannot receive the conference audio Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 12 Participants Mute Status Icons Continued Video output from the endpoint is allowed Other conference participants can see video from this endpoint Video output from the endpoint is suspended Other conference participants cannot see video from this endpoint The endpoint is neither muted nor blocked The endpoint is both muted and blocked 3 97 Chapter 3 Basic Operation 3 98 Camera Control This function is not available to chairpersons using PCM with ISDN endpoints The endpoint to be controlled must support Far End Camera Control FECC Using the arrow keys
23. and lift the RMX 2000 1 2 When you receive the RMX 2000 packing case inspect the equipment for damage and verify that the components match the packing slip Open the top cover of the RMX 2000 packing case and make sure that the Installation Accessories kit contains the power cables and a USB Key Remove the top cover lift the RMX 2000 from the package and place it on a flat surface Write down the RMX s serial number that is on a sticker on the back of the unit It will be needed for product registration later in the process 2 5 Chapter 2 First Time Installation and Contiguration Unpacking the RMX 4000 To unpack and lift the RMX 4000 1 When you receive the RMX 4000 packing case inspect the equipment for damage and verify that the components match the packing slip 2 The RMX 4000 is shipped in a packing case with Stratocell packaging and the top cover must be unlocked and lifted 3 Open the top cover of the packing case Two boxes are placed on the top Stratocell labelled Installation Accessories This kit contains the power cables and a Disk on Key DOK Rack Installation Accessories This kit contains the accessories for the 19 amp 23 racks as follows Write down the RMX s serial number that is on a sticker on the back of the unit It will be needed for product registration later in the process Table 2 3 19 amp 23 Rack Installation Accessories Package MEC2474A L0 Chassi
24. chairperson can enable or disable the Secure mode from the DTME input device touch tone telephone or the endpoint s remote control using the appropriate DTMF code the default code is 71 During the secure conference the chairperson and participants can perform various operations such as muting via their DTMF input device using the appropriate DTMF codes However because Secure conferences cannot be monitored these operations or status changes are not displayed in the Conferences or Participants panes A special icon is used to indicate that the conference is in Secure mode 3 53 Chapter 3 Basic Operation Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions that are created when calling the Gateway Profile are listed in the ongoing Conferences list pane and are monitored in the same way as the conferences For more details see the RMX 1500 2000 4000 Administrator s Guide Conference Level Monitoring on page 10 3 Participant Level Monitoring 3 54 Participant Connection Monitoring When a conference is selected in the Conference List details of its participants appear in the List pane J POLYCOM_1780343365 8 participants Rox 1694 FORCE_ME M conne cted Rox 169 lt conne cted The following participant indicators and properties are displayed Table 3 6 Participant Monitoring Indicators and Properties Icon Description Name Displays the name and type icon of the part
25. ck L n k to You have been invited to join a meeting using the Polycom gr oe ied Join the meeting using Polycom CMA Desktop J Join the meeting using Microsoft Office Communicator MEETING DETAILS OOO Dial Manually Video Number 7218817 to Connect Meeting Password 12 S View the meeting stream or recording TECHNICAL SUPPORT If you need help contact technical support at e 1 800 555 2222 e help example com e http help example com video calendaring NOTICE Polycom conferencing service can be used to record meetings By participating in this meeting you agree that your communications may be monitored or recorded at any time during the meeting DO NOT EDIT BELOW THIS LINE BEGIN POLYCOM VMR ENCODED TOKEN UESMWUNPTS1BVURITOSVTUJFUjISCIBPTHIDTOOtQVVESUSOVU1 CRVIxPQpQTOxZQ09NLVNUUKVBTU1FRVRITKC9dHJ1ZOp PTFIDTOOtQOhBSVIQQVNTVO9SRFIFUVVIUKVEPWZhbHNICIBPTFIDTOOtUDIHTKFMSUSHUESTVEZIWD1Ac2IwLmvV4YW1wbG RDOxMgpQTOxZQO9NLVZFUINITO49MQo0 END POLYCOM VMR ENCODED TOKEN Mana Bell Engineer Polycom For more information see the RMX 1500 2000 4000 Administrator s Guide Polycom Conferencing for Microsoft Outlook on page 9 1 3 34 Polycom RMX 1500 2000 4000 Getting Started Guide Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby Once in the Entry Queue participants are guided to the conference according to the conference ID the
26. has requested the user s operator s assistance for the conference This usually means that the RMX user operator has been requested to join the conference 3 85 Chapter 3 Basic Operation Personal Conference Manager PCM The Personal Conference Manager PCM interface enables the conference chairperson to control various conference features using his her endpoint s remote control device The following conference operations can be performed Initiate Polycom s Click amp View application to change the local screen layout e Invite a participant to connect to the conference e View and control the audio and video of each connected endpoint e Camera Control control the camera of a remote endpoint using FECC e Control the camera of a connected endpoint e Video Force a specific participant to a specific window of the video layout e Initiate and control recording of the conference e Disconnect a participant e Terminate the conference Guidelines e PCM is only supported with MPM cards e PCM is only available in CP conferences e Although the RMX can host up to a maximum of 800 conferences depending on the RMX model PCM can only be activated from 4 conferences per MPM card An RMX 2000 with 2 MPM 80 cards installed can host a total of 8 PCM sessions while an RMX 4000 with 4 MPM 80 cards installed can host a total of 16 PCM sessions If4PCM sessions are active on an MPM card a
27. in USB port on the RMX 1500 front panel and RMX 2000 4000 back panel 3 Polycom RMX 1500 2000 4000 Getting Started Guide Power the RMX On AC System Turn ON the power by pressing on the power switch located on the rear panel of the RMX 1500 2000 4000 DC System RMX 4000 Turn ON the Main that supplies power to the RMX and then turn ON each of the DC power rail modules The parameters in the lan cfg file are uploaded from the USB key to the RMX s memory and applied during the power up sequence System power up sequence may take up to five minutes During the First time Power up the red ERR LED on the RMX s front panel remains ON until both the Management and IP Network Services have been defined When the RMX s configuration is completed including the Management and IP Network Services and if there are no System Errors the green RDY LED on the CNTL module on the RMX s front panel turns ON Remove the USB key Procedure 2 Product Registration Before the RMX can be used it is necessary to register the product and obtain an Activation Key During first time power up the Product Activation dialog box is displayed requesting you to enter an Activation Key Obtaining the Activation Key 1 amp Access the Service amp Support page of the Polycom website at http support polycom com Login with your Email Address and Password or register as a new user Select Product Registration Follow th
28. of the remote control device the chairperson can control the direction zoom and focus of a remote endpoint s camera To control a far camera 1 Use the Up Down arrow keys to select Camera Control in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 4 key on the Remote Device The Camera Control sub menu is displayed Camera Control POLYCOM Use the arrow keys to select the Square you want to control then press Zoom In and use Far End Camera Control Use the Up Down Left Right arrow keys to select the far camera to be controlled A colored frame is displayed around the selected cell in the video layout Use the Zoom In key to activate FECC Polycom RMX 1500 2000 4000 Getting Started Guide Following a 10 second delay the FECC active icon 4 is displayed in the video image of the selected site Selected Cell for Far End Camera Control 4 Use the Up Down Left Right Zoom In Zoom Out arrow keys to control the remote camera 5 Press the 0 key on the remote control to exit FECC 6 Use the Zoom Out key on the remote control to return to the conference video Video Force This function is not available to chairpersons using PCM with ISDN endpoints Video Force enables the chairperson to force the video of a specific participant to a specific window of the video layout To Video Force a participant s video 1 Use the Up Down arrow keys to select V
29. ongoing conference by Chairperson Password 1 Click in the Chairperson Password field 2 Enter the password to be searched for 3 Click the Refresh button The Conferences list is refreshed and ongoing conferences with the requested password are displayed 8675309 a X tate m Refresh Display Name ex SUPPORT_ dh Singl 61096 8 18 AM ex resl A Singl 78980 8 29AM 7 29AM z Jenny by Empt 6 53PM 8675309 Jenny_2 a Empt 6 53PM 8675309 ex Jenny_3 d Empt 6 53 PM 68675309 Conference Level Monitoring Conference level monitoring is available to the administrator operator and chairperson The Conference List pane displays information about ongoing conferences Onferences 3 Ta POLYCOM_1 dh Not Full 47239 12 40PM 2 40 PM fey POLYCOM_4 J Single Participant 11945 2 25 PM 3 25 PM One or more of the status indicators listed in Table 3 5 may appear in the Status column 3 49 Chapter 3 Basic Operation 3 50 No status indicator display in the Status column means that the conference is running without problems One or more of the status indicators listed in Table 3 5 may appear in the Status column Table 3 5 Conferences Monitoring Information E Name Displays conference name and type of conference e amp s Video Conference including HD CP conferences gm Conference running in Video Switching mode e gy The conference has been secured
30. participant is deleted from his her current conference To cut a participant 1 Inthe Participants List pane right click the participant you want to cut 2 Inthe drop down menu select Cut Participant amp oR Oo Bm HF ie Name ttus pole IP Adaresa Pho Al SUPPORT_1275978809 3 participants Ree Sally A Conn 192 33 45 68 Ja fee Solomon lt Conn 192 33 45 69 Ja Disconnect Participant Delete Participant Askror RCV XMT u a Participant Properties 3 76 Polycom RMX 1500 2000 4000 Getting Started Guide Paste Participant The Paste command connects the copied or cut participant to the selected conference If the participant was copied he she should be deleted from the conference he she was copied from unless it is required that the participant is connected to two or more conferences There are endpoints that permit a participant to be connected to multiple conferences To paste a participant 1 2 In the Conferences List pane click the conference you want to paste the copied cut participant into Right click in the Participants List pane of the selected conference and in the drop down menu select Paste Participant or If you are using the RMX Manager and you want to paste the participant to a conference to different RMX a Inthe MCUs list pane click the RMX that is hosting the conference that is to receive the participant b Inthe Conferences list pan
31. the RMX that is hosting the conference that is to receive the participant b Inthe Conferences list pane click the conference you want to paste the copied cut participant into c Right click and in the drop down menu select Paste Participant As de X pt sel Finds Cp T RODD SUPPORT_2100650633 2 participants Rey 2 A Conn 2 1 s Ra 1 A Conn ila 29 PM 6 25 Ph New Participant Add Participant from Address Book Quick Search Copy Participant Cut Participant P Paste Participant 4s N Polycom RMX 1500 2000 4000 Getting Started Guide The Address Book Participant Properties dialog box is displayed avin Properties k gt General gt Advanced Name Gavin gt Information Endpoint Website Dialing Direction Dial out zl Type H 323 x IP Address 192 33 45 90 Alias Name Type Jack H 323 ID z Website IP Address Ip Service Network Primary v M Audio Only Extension Identifier String Add to Address Book 2 Modify the participant information as required For more information see the RMX 1500 2000 4000 Administrator s Guid Modifying Participants in the Address Book on page 5 14 Optional If not already in the Address Book the copied cut participant can be added to the Address Book Optional The new participant can be added to the Address Book 3 Click the OK button to connect the new participant to the selected conference Personal Layout Contro
32. to start ongoing conferences without further configuration The default conferencing entities are Table 2 15 Conferencing Entities Meeting Rooms Conferences saved on the MCU without using resources They are activated when the first participant dials in There are four Meeting Rooms ready for use Name ID Maple_Room 1001 Oak _ Room 1002 Juniper_Room 1003 Fig Room 1004 Each Meeting Room uses the default Conference Profile called Factory Video Profile running at 384Kbps and has a default duration of one hour 2 41 Chapter 2 First Time Installation and Contiguration Table 2 15 Conferencing Entities Continued Conference Name Factory Video Profile Profile A Conference Profile is assigned to a Meeting Room to define its conferencing parameters such as line rate and video resolution Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps Auto Layout and Polycom Skin The Profile uses an IVR Service called Conference IVR Service Conference IVR Name Conference IVR Service Service The Conference IVR Service includes an optional video slide and all the voice messages played during the participant s connection process and during the conference The Conference IVR Service contains a set of voice prompts in English and an optional video slide It automates the participants connection to a conference 2 42 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 15 Conferencin
33. used to define the properties of the ISDN PSTN switch and the ISDN lines running from the ISDN PSTN switch to the ISDN card installed in the RMX Before configuring the ISDN PSTN Network Service obtain the following information from your ISDN PSTN Service Provider e Switch Type e Line Coding and Framing e Numbering Plan e Numbering Type e Dial in number range If the RMX is connected to the public ISDN Network an external CSU or similar equipment is needed Polycom RMX 1500 2000 4000 Getting Started Guide Unpacking the RMX Unpacking the RMX 1500 To unpack and lift the RMX 1500 1 2 When you receive the RMX 1500 packing case inspect the equipment for damage and verify that the components match the packing slip Open the top cover of the packing case Two boxes are placed on the top Stratocell labelled Installation Accessories This kit contains the power cables and a Disk on Key DOK Rack Installation Accessories This kit contains the accessories for the 19 23 racks as follows Write down the RMX s serial number that is on a sticker on the back of the unit It will be needed for product registration later in the process Table 2 2 19 amp 23 Rack Installation Accessories Package MEC2791A LO Chassis runner 60cm in length for rack installation on the RMX 1500 19 23 racks both require that these runners be installed on the rack Unpacking the RMX 2000 To unpack
34. 000 Getting Started Guide Table 3 3 New Conference Participants Tab Continued New Click to define a new participant For more information see the RMX 1500 2000 4000 Administrator s Guide Adding a new participant to the Address Book Directly on page 5 4 Remove Click to remove the selected participant from the conference Add from Address Click to add a participant from the Address Book to Book the conference Lecturer Lecturer This option is used to activate the Lecture Mode Select the participant you want to designate as Lecturer from the list of conference participants The Lecturer can be selected once the conference is running and participants are connected Dial Out Manually Select this option to designate an RMX User controlled dial out conference connection When checked the user must connect each of the dial out participants who remain on standby until they are connected to the conference Participants can be added to the conference in the following methods Defining a new participant during the definition of the conference clicking the New button Adding pre defined participants from the Address Book by either selecting the participants from the list or dragging and dropping the participants from the Address Book to the Participants list Dial in participants can connect to the conference after it was started without using the New Conference Participants dialog box 3 23
35. 1 Conference Password 34567 gt gt H 323 participants dial 9251000 1001 34567 SIP Participants Using an Entry Queue minimizes the number of conferences that require registration with the SIP server and enables using one URI address for all dial in connections using the format lt Entry Queue routing name gt lt domain name gt Example Entry Queue Routing Name DefaultEQ Domain Name polycom com gt gt SIP participants dial DefaultEQ polycom com ISDN and PSTN Participants Up to two dial in numbers can be allocated to an Entry Queue for use by ISDN and PSTN participants Calls to numbers within the ISDN and PSTN Dial in Range that are not allocated to an Entry Queue are routed to the Transit Entry Queue Dial in ISDN and PSTN participants dial one of the dial in numbers assigned to the Entry Queue including the country and area code if needed They are routed to their conference according to the conference ID Polycom RMX 1500 2000 4000 Getting Started Guide Example Entry Queue ID 1000 Assigned Dial in number 4631000 gt gt ISDN PSTN participants dial 4631000 Dial out Participants Automatic Dial Out Dial out participants are defined with their dial out number Once they are added to the ongoing conference the MCU automatically calls them at a rate of 1 dial out per second using the default H 323 SIP or ISDN PSTN Network Service defined for them Manual Dial Out In the manual mode the RMX user
36. 3 Basic Operation 3 52 To monitor a conference gt gt Inthe Conference List pane double click the name of the conference you wish to monitor or right click the conference and then click Conference Properties The Conference Properties General dialog box opens Conferences 3 a Display Name gt Advanced NM gt Gathering Settings ayrectiewe ETE zo 4 E gt Video Quality l gt Video Settings Routing Name gt Skins Start Time gt IVR P E End Time 04 08 2009 vjatli3s5 gt Recording Conference Password Chairperson Password ID Profile Line Rate 5 Horzz0 d is Reserve Resources for Video Participants Reserve Resources for Audio Participants Maximum Number of Participants ISDN PSTN Network Service Dial in Number 1 Dial in Number 2 You can view all the conference s properties but those that appear with a gray background cannot be modified For more information see the RMX 1500 2000 4000 Administrator s Guide Conference Level Monitoring on page 10 3 Roll Call Audible Tones During an Ongoing Conference If Roll Call is enabled when a participant joins or leaves a conference the system plays a voice message to all participants The audio message consists of the joining or leaving participant s Roll Call name followed by either has joined the conference or has left the conference Polycom RMX 1500 2000 4000
37. 80 In the Participant Properties dialog box select the Media Sources tab In the Layout Type list select Conference Click OK The participant will now see the conference video layout with its forced participants Polycom RMX 1500 2000 4000 Getting Started Guide To cancel the Personal Video Forcing for a window without returning to the conference layout 1 Inthe Participant Properties Media Sources dialog box in the video layout window select Auto in the Participants list 2 Click OK Switching between participants is renewed and is audio activated Personal Layout Selection with Click amp View With the Click amp View application participants can change their Personal Layouts via DTMF codes entered from their endpoints This option is available only if the Click amp View option is selected in the Conference IVR Service gt Global gt Welcome Conference IYR Service Name i gt Conference Chairperson gt Conference Password gt General gt Roll Call IV Click amp View gt DTMF Codes Video Welcome Slide VideoWelcome v Add Slide EEE To change Personal Layout with Click amp View 1 Enable Click amp View on the endpoint s keypad enter E3 EJ The Click amp View application is displayed on the screen enable the remote DTMF keypad The full Click amp View entry sequence is E 4 When using a Polycom VSX endpoint an additional E must be entered to E EJ 3 81 Chapt
38. 87 Chapter 3 Basic Operation The default value of the Permission field is Everyone It can be modified to Chairperson Conference 1 R Service Properues gt Global gt Welcome Conference IVR Service Name Conference IVR Service gt Conference Chairperson gt Conference Password gt General DTMF Codes gt Video Services Terminate Conf 87 Chairperson Start Click amp Vie Everyone 3 gt Operator Assistance Change To Chai 78 Everyone Everyone Chairperson Increase Listeni 76 Everyone Decrease Listen 76 Everyone Override Mute Everyone Start Resume R 2 Chairperson Stop Recording 3 Chairperson Pause Recordin 1 Chairperson Show numbero 88 Everyone Request to spea Everyone Chairperson Default DTMF Code PCM Interface Initiating PCM For IP endpoints PCM is activated by pressing the Far key _3_ followed by any of the Arrow Keys on the Remote Control Device For ISDN PSTN endpoints PCM is activated by pressing on the Remote Control Device 3 88 Polycom RMX 1500 2000 4000 Getting Started Guide When PCM becomes active the top level of the PCM Main Menu is displayed on the conference chairperson s endpoint Main Menu Level 1 Arrow Indicator Main Menu POLYCOM There are more menu options on the next page 2 Invite Participant 3 Participants Mute Status 4 Camera Control Arrow Indicator 5 Video Force There are menu options on the 6 Recording pre
39. 9 25 2006 general IP_SERVICE_CHANGED CcSMnar ip service was changed reset the RMX Task stati la 9 13 2006 card NO_CONNECTION_WITH_CARD Cards Board ID 0 Card Type switch Description No co Faults a 9 13 2006 general INTERNAL_MCU_RESET McmsDaemo No connection with Switch Task status Normal List general INSUFFICIENT_RESOURCES Resource Insufficient resources Task status Normal card CA amp RD_STARTUP_FAILURE general CFG_CHANGED McuMnar SYSTEM CFG was changed reset the RMX Task s For more information about Active Alarms and Faults List see the RMX 1500 2000 4000 Administrator s Guide System and Participant Alerts on page 18 1 Participant Alerts This is a list of participants that are experiencing connection problems It is sorted by conference The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar Marketing Rex v69 QB discon 9 21 2006 2 18 PM 172 22 189 H 323 oS Dial out B Marketing Rex v96 QB discon 9 21 2006 2 18 PM 172 22 186 H 323 a Dial out ri EX Port Usage Gauges The Port Usage gauges indicate e The total number of Video or Voice ports in the system according to the Video Voice Port Configuration e The number of Video and Voice ports in use 3 7 Chapter 3 Basic Operation 3 8 S S S lt QO Viewing Permissions Administrator amp x Q lt The High Port Usage thresh
40. Conference list or List view pane click on the column heading of the field to be used for sorting A or amp symbol appears in the column heading indicating that the list is sorted by this field as well as the sort order 2 Click on the column heading to toggle the column s sort order To change the order of columns in a pane gt gt Click the column heading to be moved and drag it to its new position When a set of red arrows appears indicating the column s new position release the mouse button To restore the RMX 2000 display window to its default configuration gt gt On the RMX 2000 menu click View gt Restore RMX Display Defaults Administration Setup Help Le Restore AMS Display Defaults Customizing the RMX Management Pane The RMX Management pane can be viewed either as a list or as a toolbar To switch between Toolbar and List Views gt gt Inthe RMX Management pane click the Toolbar View button to switch to Toolbar view gt gt Inthe RMX Management pane click the Toolbar View button to switch to Toolbar view In Toolbar view click the List View button to switch back to List view Toolbar View Button Frequently Used E List View ei Connections age Users F Central Signaling ma Hw Monitor List View Button RMX Management 5 Vda oe as GG a ee 2 ga EF S Toolbar View Polycom RMX 1500 2000 4000 Getting Started Guide You can move items between the Frequently Used
41. Default PSTN Service gt Routers gt DNS gt Network Type Se See pe eee to create an ISDN PSTN Yes gt SIP Server gt Security Span Type Eq v gt ISDN PSTN Service Type Per t st t iS gt PRI Settings gt Span Definition gt Phones gt Spans gt System Flags Polycom RMX 1500 2000 4000 Getting Started Guide 17 Define the following parameters Table 2 10 Fast Configuration Wizard ISDN Service Settings me e a Network Service Specify the service provider s carrier name or Name any other name you choose using up to 20 characters The Network Service Name identifies the ISDN PSTN Service to the system Default name ISDN PSTN Service Note This field is displayed in all ISDN PSTN Network Properties tabs and can contain character sets that use Unicode encoding Span Type Select the type of spans ISDN PSTN lines supplied by the service provider that are connected to the RMX Each span can be defined as a separate Network Service or all the spans from the same carrier can be defined as part of the same Network Service Select either e T1 U S 23 B channels 1 D channel e E1 Europe 30 B channels 1 D channel Default T1 Note Only one Span Type E1 or T1 is supported on the RMX If you define the first span as type E1 all other spans that you may later define must also be of type E1 Service Type PRI is the only supported service type It is automatically selected
42. Getting Started Guide These voice messages can be replaced with audio tones The use of tones requires that the appropriate tone files in wav format be uploaded and configured to replace the Roll Call Joined and Roll Call Left message files This feature is enabled or disabled by value of the IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE System Flag in system cfg e When set to NO default voice messages are played e When set to YES the uploaded tones replace the voice messages For more information see the RMX 1500 2000 4000 Administrator s Guide Modifying System Flags on page 18 5 and Defining a New Conference IVR Service on page 14 9 Audio Only Message H 323 and SIP video participants that are connected as Secondary Audio Only because of lack of video resources receive an audio message All video resources are currently in use Connecting using audio only indicating why their video has not connected For more information see the RMX 1500 2000 4000 Administrator s Guide Secured Conference Monitoring When Secured Conference Mode is enabled on the RMX it locks the conference and prevents participants and RMX Users from joining the conference A Secured conference cannot be monitored or controlled in any way While a conference is in the Secure Mode the RMX User with Administrator authorization cannot view the participants list or any other conference properties but can manually terminate it The conference
43. MPMx 1 and MPM MPM MPMx 2 4 if installed as provided by the network administrator Endpoints connect to conferences and transmit call media video voice and content via these addresses Subnet Mask Enter the subnet mask of the MCU Default value 255 255 255 0 If Secured Communication is required on the RMX complete the Fast Configuration Wizard Login install the Certificate and then enable Secured Communication Mode 2 Click Next 2 23 Chapter 2 First Time Installation and Contiguration 3 Enter the required Routers information in the dialog box IP Management Service Sie a Network Service Name Default IP Service Routers DNS Network Type Default Router IP Gatekeeper Address SIP Server Security ISDN PSTN PRI Settings Span Definition Phones Spans gt gt gt gt gt gt gt gt gt gt gt gt gt gt System Flags Table 2 5 Fast Configuration Wizard Routers SS Default Router Enter the IP address of the default router IP Address 4 Click Next 2 24 Polycom RMX 1500 2000 4000 Getting Started Guide 5 Enter the required DNS information in the dialog box gt IP Management Service IP Signalin A z E Network Service Name Default IP Service gt Routers gt DNS gt Network Type Sr Gatakaapar MCU Host Name PolycomMcUu SateKkeepe DNS Off v gt SIP Server z fit gt Security gt ISDN PSTN Local Domain Name
44. N PS Dalo S conf_ Singl 04338 2 59PM ex Faran gt Conn L72 22 H 323 1 saejdwa L 21u3434U03 fe ISDN W Conn 1234 Frequently Used on Connections PY Users a Signaling Monitor we Hardware Monitor ay Meeting Rooms a Reservations Rarely Used fal IVR Services it IP Network Services Si Recording Links 8 ISDN PSTN Network Services 4 Conference Profiles 44 Entry Queues a SIP Factories Eb Log Analysis grcupl Ipcwer 3 Dial o isdi Diallo OrenL 3 Dial o pl03 Dialo P148 26 43 Dial o p158 amp Dial o p20sip amp Dial o p20 amp Dial o p211 gt Dial o p2i2 gt Dial o p41 cay Dial o p4csip 3 Dial o PartyID 4 Dial o PartyID Dial IPGGGAM HeHeeHe eee e eatertQeece a Pu ise eRe Soar gt s Mm l The main screen can be customized For more information see Customizing the Main Screen on page 3 11 3 3 Chapter 3 Basic Operation 3 4 Viewing and System Functionality Permissions The RMX 2000 Web Client user s viewing and system functionality depend on the authorization level assigned to each user as summarized in Table 3 1 Table 3 1 Viewing and System Permissions Authorization Level Chairperson Administrator Conference Templates ee ee ee Conference Alarms ee ee ee Conference Status ee ee ee Start Conferences Monitor Conferences Monitor Participants a a ee a ee ee Solve Basic Problems Modify MCU Conf
45. Note For E1 spans this parameter is set by the system Net Specific Select the appropriate service program if one is used by your service provider carrier Some service providers may have several service programs that can be used Default None Dial out Prefix Enter the prefix that the PBX requires to dial out Leave this field blank if a dial out prefix is not required The field can contain be empty blank or a numeric value between 0 and 9999 Default Blank 20 Click Next The Span Definition dialog box opens Past Contiguration Wizard a gt IP Management Service IP Signalin gt E E Network Service Name Default PSTN Service gt Routers gt DNS gt Network Type gt Gatekeeper Framing CRC4 Si FEBE v gt SIP Server Side User side E2 gt Security Line Coding HDB3 v gt ISDN PSTN Switch Type EURO ISDN gt PRI Settings gt Span Definition gt Phones gt Spans gt System Flags 2 33 Chapter 2 First Time Installation and Contiguration 21 Define the following parameters Table 2 12 Fast Configuration Wizard Spans Definition Li eee Framing Select the Framing format used by the carrier for the network interface from the list e For T1 spans default is SFSF e For E1 spans default is FEBE Side Select one of the following options e User side default e Network side e Symmetric side Note If the PBX is configured on the network side then the RM
46. Properties Continued Icon Description Content Token Participant is the holder of the Content token and has content sharing permission The Content token can be allocated to only one participant at a time and remains un allocated if no participant requests it For more information see the RMX 1500 2000 4000 Administrator s Guide H 239 People Content on page 2 27 For more information see the RMX 1500 2000 4000 Administrator s Guide Participant Level Monitoring on page 10 15 Video Preview Video Preview enables the RMX users to monitor the quality of the video sent and received by the participant and identify possible quality degradation To preview the participant video 1 List the conference participants in the Participants pane 2 Right click the participant whose video you want to preview and then click one of the following options Q O ex pe Mr C OR 172 22 Disconnect Participant Delete Participant Mute Audio Suspend Video Block Audio Change to Regular Participant Change To Content Token Owner Add Participant to Address Book View Participant Sent video View Participant Received Video Request Intra fo cvideo Request Intra for Sent Video Request Intra for Received Sent Video Copy Participant Cut Participant Participant Properties 3 58 Polycom RMX 1500 2000 4000 Getting Started Guide View Participant Sent Video to display the video sent from the
47. SS LOCATION Unit is to be installed in accordance with the National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature To eliminate the risk of battery explosion the battery should not be replaced by an incorrect type Dispose of used batteries according to their instructions CE Mark R amp TTE Directive Polycom Inc declares that the Polycom RMX 2000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 EN 55022 1998 A1 2000 A2 2003 class A EN 300 386 V1 3 3 2005 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommun
48. We POLYCOM gt Polycom RMX 1500 2000 4000 Getting Started Guide Version 7 0 2 December 2010 DOC2560C Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not resp
49. X unit must be configured as the user side and vice versa or both must be configured symmetrically Line Coding Select the PRI line coding method from the list e For T1 spans default is B8ZS e For E1 spans default is HDBS Switch Type Select the brand and revision level of switch equipment installed in the service provider s central office e For T1 spans default is AT amp T 4ESS e For E1 spans default is EURO ISDN 22 Click Next 2 34 Polycom RMX 1500 2000 4000 Getting Started Guide The Phones dialog box opens gt IP Management Service IP Signalin z 9 3 Network Service Name Default PSTN Service gt Routers gt DNS gt Network Type gt Gatekeeper Dial in Phone Numbers Delete gt SIP Server First Nu Last Number gt Security gt ISDN PSTN gt PRI Settings gt Span Definition Add Phone Number gt Phones gt Spans gt System Flags First Phone Number Last Phone Number MCU CLI 23 Click Add to define dial in number ranges The Add Phone Number dialog box opens 24 Define the following parameters Table 2 13 Fast Configuration Wizard Add Phone Numbers e E Coe Last Number The last number in the phone number range First Number The first number in the phone number range e A range must include at least two dial in numbers e A range cannot exceed 1000 numbers
50. a a E E T 1 7 Resolution Configuration for CP sessssesseeseeseeerrereeresersrees 1 7 Vdeo MIN a cite eens 1 7 H 239 PeopletContent sisidcccencasnesnieineteadacirstenedncedtiezeedsateenctensoenescte 1 8 e LEa a E e E E E E E Te rer ee 1 8 IVR Enabled Conferencing eeeeessesseseeeseresersrsrerresresresresresresssrss 1 8 PENT E coma gt taa ones noe seco tacpeteaatinss 1 9 aa 10 UL e ren err E E O ee eer enema E er Seer ere 1 9 Conferencing Capabilities and Options eee 1 10 On Demand Conferencing 00 eeeeseeseeeneceeceeeeeseeseeeseeess 1 10 Permanent Conference secesieswtectintearacseurersensunssoseoctnutaseaeenes 1 10 Scheduled Conferencing Reservations seee 1 10 Polycom Conferencing for Microsoft Outlook 1 10 ONS HOU Methods ssssensainn neers 1 10 Cascading Conferences sseisistshcotasecaussasusxadstansauensunnosannatanoaite 1 11 RFA E E aetic neces 1 11 NOY ace ertctou E gonehesto cues 1 11 Conference Management and Monitoring Features 1 12 Card Configuration Modes coroccctisueaiscnrsattvescesdsintiiensaanitsceraecitiauneedecs 1 13 Workstation Requirement 0 esceeccesccesseeeenceeseeeseeceaeeceeeeeeeesaeeaees 1 14 Windows 7 Security Settings sncdscsistasascasbscnssicaienccpneecinueerissase 1 15 Internet Explorer 8 Configuration eseeesesseesereerrereerrereerrereees 1 17 Ce EE a E E E E TR 1 21 First Time Installation and Configuration 2 1 BG Deg IONS n E E eae eeeea eee
51. ab opens the Conference Templates list pane Delete Template Start Template Click to hide the Schedule Template Conference Templates List J New Template List of deb_conf_for_template Saved pvr deb_template 2 Templates K O EIU So SOUS EE POPE PDE LSE OEE Number of Saved Conference Templates Hide the Conference Templates list pane by clicking the anchor pin button in the top right corner of the pane The Conference Templates list pane closes and a tab appears in the top right corner of the screen Customizing the Main Screen You can customize the main screen according to your preferences Pane sizes can be changed column widths can be adjusted and data lists can be sorted The next time the RMX Web Client is opened the main screen settings appear 4 Customization settings are automatically saved for each logged in user as they were when the user exited the application To re size a pane gt gt Move the pointer over the pane border and when the pointer becomes a click and drag the pane border to the required size and release the mouse button To adjust column width 1 Inthe column header row place the pointer on the vertical field separator bar of the column 2 When the pointer becomes a click and drag the field separator bar to the required column size and release the mouse button 3 11 Chapter 3 Basic Operation To sort the data by any field column heading 1 Inthe
52. ack or reverse mounting the RMX 4000 on a 19 rack see the RMX 4000 Hardware Guide To install the RMX 4000 in a 19 rack e Using rack brackets on the RMX 4000 Install chassis runners supplied by Polycom in the rack Mount the RMX 4000 on top of the rack brackets Fasten the RMX to the rack with screws through the eight holes in the RMX s front mounting brackets e Using a shelf Install the shelf supplied by the rack manufacturer in the rack Mount the RMX on the shelf Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets Polycom RMX 1500 2000 4000 Getting Started Guide Connecting the RMX 4000 to the Power Sources The size of the protective earthing conductor amp cable should be a minimum of A 10AWG Connect the following power cables to the RMX 4000 back panel AC Power Supply connections 1 Insert power cables to each of the three AC Power Entry Modules PEMs J POLYCOM Modeno Ruano Power Cables Figure 2 2 RMX 4000 Rear Panel View with AC Power DC Power Supply connections 1 Onthe DC Power Rail Modules set the two circuit breakers to OFF Two types of circuit breakers can be installed on the DC Power Rail Module PRM For more information see the RMX 4000 Hardware Guide 2 Ensure that the cables from the Main that supplies electricity to the DC power units are OFF or disconnected 3 Remove th
53. and Rarely Used sections depending on the operations you most commonly perform and the way you prefer to work with the RXM Web Client This only works in List view because in Toolbar view all items are represented by icons To expand or Collapse the Frequently Used and Rarely Used sections The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the and buttons To move items within and between the Frequently Used and Rarely Used sections 1 Inthe RMX Management pane click and drag the icon of the item that you wish to move An indicator line _ ___ appears indicating the new position of the icon 2 Release the mouse button when the icon is in the desired position anagemen 7 The new position of the Networks icon R Users A F Central Signaling wy HW Monitor H Meeting Rooms List I a A Reservations View Rarely Used EJE IVR I Conference Profiles HF Entry Queues 4 SIP Factories The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the and buttons Chapter 3 Basic Operation Starting a Conference There are several ways to start a conference e Clicking the New Conference button in the Conferences pane For more information see Starting a Conference from the Conferences Pane on page 3 15 e Dialing in to a Meeting Room A Meeting Room is a conference that is saved on the MCU It remains i
54. aste Conference or If you are using the RMX Manager and you want to paste the conference to a different RMX a Inthe MCUs list pane click the RMX that is to receive the conference 3 65 Chapter 3 Basic Operation 3 66 b Inthe Conferences list pane right click and in the drop down menu select Paste Conference OnTerences ap E n Find A Display Nome Stats 10 Star Tin New Conference Paste Conference Y Paste Conference As Quick Search The conference is pasted to the RMX with a Display Name is assigned by the system Paste Conference As The Paste Conference As command allows the RMX user to create a new conference using the copied conference s properties as a template It automatically opens the Conference Properties dialog box allowing the RMX user to modify the General Participants and Information tabs to create the new conference When the OK button in the Conference Properties dialog box conference Properties dialog box is clicked the new conference is started To paste a conference as a new conference 1 Right click in the Conferences List pane and in the drop down menu select Paste Conference As or If you are using the RMX Manager and you want to paste the conference to a different RMX a Inthe MCUs list pane click the RMX that is to receive the conference Polycom RMX 1500 2000 4000 Getting Started Guide b Inthe Conferences list pane right click and i
55. ation in the dialog box RMX 1500 Network Service Name Signaling Host IP Address D 0 0 0 0 Media Card 1 IP Address IPv4 0 0 0 0 Subnet Mask 255 255 255 0 RMX 2000 Network Service Name iF Network Service Signaling Host IP Address IPv4 0 0 0 0 Media Card 1 IP Address in foo o0 Media Card 2 IP Address in foooo RMX 4000 Subnet Mask 255 255 255 0 Signaling Host IP Address IPv4 fo0 00 Media Card 1 IP Address IPv4 fo 0 00 Media Card 2 IP Address IPv4 foo oo Media Card 3 IP Address IPv4 foo oo Media Card 4 IP Address a foo oo Subnet Mask 255 255 255 0 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 4 Fast Configuration Wizard IP Signaling ae Network Service The name Default IP Service is assigned to the IP Name Network Service by the Fast Configuration Wizard This name can be changed Note This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding Signaling Host Enter the address to be used by IP endpoints when IP Address dialing in to the MCU Dial out calls from the RMX are initiated from this address This address is used to register the RMX with a Gatekeeper or a SIP Proxy server Media Card 1 4 Enter the IP address es of the media card s IP Addresses MPM MPM
56. audio participants The text indication is automatically displayed when there is a change in the conference Secure state when Secure is implemented or cancelled and it appears only for a few seconds the same duration as the endpoint names The conference chairperson or participants can request the display of a Textual Indication of the conference s statistics by entering the DTMF code 88 on the endpoint s DTMF input device such as remote control Text Indicator Participant s Layout gt Current Speaker Endpoint Name The Text Indication is displayed according to the permission set in the Conference IVR Service e Chairperson permission Only the chairperson sees the indication e Everyone permission All participants see the indication Participants connected as Secondary no video will be considered as audio participants defined participant which are not currently connected to the conference disconnected redial disconnecting etc are not counted Text Indication can be disabled by adding a new flag to the System Configuration and setting its value to NO as follows ENABLE_TEXTUAL_CONFERENCE_STATUS NO Polycom RMX 1500 2000 4000 Getting Started Guide This setting is recommended for MCUs running Telepresence conferences For more information see the RMX 1500 2000 4000 Admunistrator s Guide System Configuration on page 18 5 Transparent Endpoint Names Endpoint name backgrounds are 50
57. b Client Spans can be attached to or moved between ISDN network services by using the ISDN PSTN Network Services gt ISDN Properties gt Spans tab in the RMX Web Client Each ISDN RTM card can support either 7 E1 or 9 T1 PRI lines E1 and T1 connections cannot be used simultaneously 31 Click Next 2 37 Chapter 2 First Time Installation and Contiguration The System Flags dialog box is displayed gt IP Management Service IP Signalin A z g a Network Service Name Default PSTN Service gt Routers gt DNS gt Network Type Conference ID Length MCU side 5 gt Gatekeeper ath gt SIP Server Minimum Conference ID Length user side 4 2 gt Security f Maximum Conference ID Length user side 4 gt ISDN PSTN gt PRI Settings MCU Display Name POLYCOM RMX 200C gt Span Definition i s Terminate Conference when Chairperson Exits No v gt Phones gt Spans Auto Extend Conferences Yes F gt System Flags 32 Enter the required System Flags information in the dialog box Table 2 14 Fast Configuration Wizard System Flags Field Description Default Conference The number of digits of the ID Length Conference ID to be assigned MCU by the MCU Range 2 16 Default 5 Minimum The minimum number of digits Conference that the user must enter when ID Length manually assigning a numeric User ID to a conference Range 2 16 Default 4 Note Selecting 2 digits
58. ble 3 3 on page 3 22 Add Open the Address Book to select the participant for Participant the conference From l For more information about the Address Book see Address the RMX 1500 2000 4000 Administrator s Guide Book Address Book on page 5 1 Connect Connect a disconnected defined dial out participant a gt Participant to the conference Disconnect Disconnect the participant from the conference Participant Delete ip Delete the selected participants from the conference Participant Mute the audio transmission from the participant to the conference The Audio Muted indicator appears in the Participants List and the Unmute Audio button A becomes active Resume the participants audio transmission to the conference The Mute Audio button sif becomes active 3 72 Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 7 Participant Level Operations Continued Menu Option Suspend Video Resume Video isthe Block Audio Unblock Audio Add Participant to Address Book Move to Con ference View Participant Sent Video View Participant Sent Video Description Suspend the video transmission from the participant to the conference The suppressed participant s video is not transmitted to the conference but the participant still receives conference video The Suspend Video indicator appears in the Participants List and the Resume Video button x becomes active
59. box is displayed stating that the Reservation time is past due and that the conference will become ongoing RMX 2000 i x7 Reservation time is past due an ongoing conference will be created instead 7 Click OK The conference is started If an ISDN PSTN dial in number was assigned to the conference either automatically or manually this number can be viewed in the Conferences pane For more information about Reservations see the RMX 1500 2000 4000 Administrator s Guide Reservations on page 6 1 Starting an Ongoing Conference From a Template An ongoing conference can be started from any Conference Template saved in the Conference Templates list To start an ongoing conference from a Template 1 Inthe Conference Templates list select the Template you want to start as an ongoing conference 2 Click the Start Conference from Template re button or Right click and select Start Conference from Template Delete Conference Template Start Conference from Template Schedule Reservation From Template Template Properties 3 29 Chapter 3 Basic Operation The conference is started If a Conference Template is assigned a dial in number that is already assigned to an ongoing conference Meeting Room Entry Queue or Gateway Profile when the template is used to start an ongoing conference or schedule a reservation it will not start However the same number can be assigned to seve
60. cation a single user can control a single or multiple RMX units as well as conferences from multiple RMXs RMX 1500 2000 4000 can be managed and controlled by the RMX Manager application For more information see the RMX 1500 2000 4000 Administrator s Guide RMX Manager Application on page 17 1 3 2 Polycom RMX 1500 2000 4000 Getting Started Guide RMX 2000 Web Client Screen Components Conferences List List RMX Management Address Book Conference Templates Tab Status Bar The RMX 2000 Web Client s main screen consists of five panes e Conference List e List Pane e RMX Management e Status Bar e Address Book e Conference Templates You can login as a user with Chairperson Operator or Administrator authorization Your Authorization Level determines your viewing and system functions For more information see the RMX 1500 2000 4000 Administrator s Guide Users Connections and Notes on page 12 1 The Administrator s view is shown below POLYCOM RMX 2000 i View Administration Setup Help e waz p XM af el imi amp oR OOS a Fe ARAZA fy SUPP 43020 12 23 P SUPPW amp RT_1061857406 4 participants Searls Ry sdk Conn 124578 Type Nam Y Dialing all tex isdni lt amp Conn 78789 213 amp Dial o 215 amp Dial o Arugotl 3 Dial o Faran Dialo Fx 11 Dialo FX 142 amp Dial o ISDN PS Dalo ISDN PS amp Dalo amp Dalo ISD
61. ces for Video Participants fo Reserve Resources for Audio Participants fo Maximum Number of Participants automatic Enable ISDN PSTN Dial in ISDN PSTN Network Service Default Service zf Dial in Number 1 J Dial in Number 2 default Profile which contains the conference parameters and media settings The RMX automatically allocates the conference ID when the conference starts In most cases the default conference ID can be used and you can just click OK to launch the conference If required you can enter a conference ID before clicking OK to launch the conference If you are the meeting chairperson or organizer using the RMX Web Client to start your own meeting you need to communicate the default conference ID or the one you created to the other conference participants so they can dial in You can use the New Conference General dialog box to modify the conference parameters If no defined participants are to be added to the conference or you do not want to add additional information click OK 3 15 Chapter 3 Basic Operation General Tab 2 Define the following parameters Table 3 2 New Conference General Options e Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client In conferences Meeting Rooms Entry Queues and SIP factories the system automatically generates an ASCII name for the Display
62. cted ISDN PSTN Network Service To manually define a dial in number enter a unique number from the dial in number range defined for the selected Network Service This number cannot be assigned to another Conference Reservation Meeting Room Gateway Profile By default the second dial in number is not defined To define a second dial in number enter a required number from the dial in number range defined for the selected Network Service If all participants are undefined dial in and no additional information is required for the new conference click OK To add participants from the Participants Address Book or to define participants mainly dial out participants click the Participants tab Participants Tab This procedure is optional Polycom RMX 1500 2000 4000 Getting Started Guide The Participants tab is used to add participants to the conference from the Address Book It is also used to add defined dial out participants to the conference Defined dial out participants are connected to the conference automatically when the conference is launched unless the Dial Out Manually option is selected 5 Click the Participants tab The Participants tab opens gt General Participants Display Name gt Information Duration SUPPORT_1131 756460 ij 00 Permanent Conference Participants List Name IP Addres Alias Na Network Dialing Di Encryption Lecturer D
63. ctivation Key obtained earlier Click OK As no Default IP Network Service is defined the system automatically starts the Fast Configuration Wizard Polycom RMX 1500 2000 4000 Getting Started Guide Procedure 4 Modifying the Default IP Service and ISDN PSTN Network Service Settings The Fast Configuration Wizard assists in configuring the Signaling Network Service It starts automatically if no Signaling Network Service is defined This happens during First Time Power up before the service has been defined or if the Signaling Service has been deleted followed by an RMX restart The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modified On the RMX 1500 RMX 2000 and RMX 4000 Pv4 is the default protocol for 4 setting the Network Service in the Fast Configuration Wizard If IPv6 addressing is required complete the Fast Configuration Wizard and then 1 Modify the Management Network to use IPv6 addressing or IPv4 and IPv6 addressing 2 Restart the RMX 3 Use the Fast Configuration Wizard which will now include IPv6 addressing or IPv4 amp IPv6 addressing options to configure the Signaling Network Service For detailed description of the IP Network Services see the RMX 1500 2000 4000 Administrator s Guide 2 21 Chapter 2 First Time Installation and Contiguration 2 22 Fast Configuration Wizard 1 Enter the required IP inform
64. ddress or Named gt Security Server Domain Name DomainName gt ISDN PSTN Transport Type TCP v gt PRI Settings gt Span Definition gt Phones gt Spans gt System Flags Table 2 8 Fast Configuration Wizard SIP Server SE SIP Server Select e Specify to manually configure SIP servers e Off if SIP servers are not present in the network SIP Server IP Enter either the IP address of the preferred SIP Address server or its host name if a DNS server is used Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling TLS The Signaling Host listens on secured port 5061 only and all outgoing connections are established on secured connections Calls from SIP clients or servers to non secured ports are rejected 2 28 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 8 Fast Configuration Wizard SIP Server Continued Ei sus Transport Type cont 14 Click Next The following protocols are supported e TLS 1 0 e SSL 2 0 e SSL3 0 Enter the required Security information in the dialog box ast Configuration Wizard i gt IP Management Service gt IP Signaling gt Routers gt DNS gt Network Type gt Gatekeeper gt SIP Server g
65. e click the conference you want to paste the copied cut participant into c Right click and in the drop down menu select Paste Participant de 3 pet bel jm Find Cp T Ee 3 D we mm A Display N Status 1D _ Start Tim End Tim SUPPORT_2100650633 2 participants 44 6 15PM 5 55PP Q2 lt Conn 2 Rax aL i Conn 1 New Participant Add Participant from Address Book Quick Search Copy Participant Cut p Paste Participant Paste Participant 4s The participant is connected to the conference 3 77 Chapter 3 Basic Operation 3 78 Paste Participant As The Paste Participant As command allows the RMX user to create a new participant using the copied participant s properties as a template It automatically opens the Address Book Participant Properties dialog box allowing the RMX user to modify the participant s properties effectively creating a new participant When the OK button in the Participant Properties dialog box is clicked the new participant is connected to the selected conference To paste a participant as a new participant 1 In the Conferences List pane click the conference you want to paste the copied cut participant into Right click in the Participants List pane of the selected conference and in the drop down menu select Paste Participant As or If you are using the RMX Manager and you want to paste the participant to a conference on another RMX a Inthe MCUs list pane click
66. e information needed to complete the Local Network Settings section of the table from your network administrator For RMX 1500 the network administrator should allocate three IP addresses in the local network for an MCU with a MPMx card For RMX 2000 the network administrator should allocate four IP addresses in the local network for an MCU with one MPM MPM MPMx card and five IP addresses for an MCU with two MPM MPM MPMx cards For RMX 4000 the network administrator should allocate four IP addresses in the local network for an MCU with one MPM MPMx card and up to seven IP addresses for an MCU with up to four MPM MPMx cards Table 2 1 Network Equipment and Address Information Parameter Factory Default Local Network Settings Control Unit 192 168 1 254 IP Address Control Unit 255 255 255 0 Subnet Mask Default Router IP 192 168 1 1 Address Signaling Host IP address Media Board IP address MPM 1 Media Board IP address MPM 2 RMX 2000 4000 only Shelf ManagementIP 192 168 1 252 Address 2 3 Chapter 2 First Time Installation and Contiguration 2 4 Table 2 1 Network Equipment and Address Information Continued Factory Default Local Network Settings Media Board IP address MPM 3 RMX 4000 only Media Board IP address MPM 4 RMX 4000 only Gatekeeper IP address optional DNS IP address optional SIP Server IP address optional ISDN PSTN Services The ISDN PSTN Network Service is
67. e multipoint voice and video conferencing The RMX MCU meets International Telecommunication Union Telecommunication Standardization Sector ITU T formerly CCITT standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products 1 1 Chapter 1 System Overview The RMX unit has in addition been designed in compliance with IETF Internet Engineering Task Force a large open international community of network designers operators vendors and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet ISDN Endpoints PSTN Phones E1 T1 PRI Lines RMX 1500 2000 4000 Endpoints lt gt IP Phone PC Figure 1 1 Multipoint Video Conferencing using a Polycom RMX 1500 2000 4000 1 2 Polycom RMX 1500 2000 4000 Getting Started Guide The Polycom RMX 1500 2000 4000 unit can be controlled via the LAN by the RMX Web Client application using Internet Explorer installed on the user s workstation or the RMX Manager application The RMX Manager can control several RMX units RMX 1500 RMX 2000 and RMX 4000 For more information about the RMX Manager see RMX Manager Application on page 17 1 In the RMX 1500 2000 RMX management and IP conferencing are performed via a single LAN port The networks can be separated in Enhanced Security Environments such as the DoD environment In the RMX 4000 RMX management and IP conferenc
68. e features using his her endpoint s remote control device The following conference operations can be performed Initiate Polycom s Click amp View application to change the local screen layout Invite a participant to connect to the conference View and control the audio and video of each connected endpoint Camera Control control the camera of a remote endpoint using FECC Control the camera of a connected endpoint Video Force a specific participant to a specific window of the video layout Initiate and control recording of the conference Disconnect a participant Terminate the conference An Entry Queue is a special routing lobby for video and audio participants After dialing the Entry Queue ID or dial in number ISDN PSTN voice prompts from an IVR service are used to connect the participants to the appropriate conference This service can also be used if required to verify the participant s right to start an Ad Hoc conference or to join an ongoing conference 1 9 Chapter 1 System Overview Conferencing Capabilities and Options On Demand Conferencing The following options are available to set up conferences e New Conference set up once use once The conference is deleted from the MCU after it ends e Meeting Rooms set up once use many times Meeting Rooms are saved in memory using no resources and can be activated as many times as needed e Ad Hoc Entry Queue no setup a new co
69. e on screen instructions for Product Registration and Product Activation The RMX s serial number is on a sticker on the back of the unit For more information refer to the RMX Software Licence document you received with your shipment When the Product Activation Key is displayed write it down or copy it for later pasting into the Activation Key field of the Product Activation dialog box Chapter 2 First Time Installation and Contiguration Procedure 3 Connection to MCU 2 20 If Windows7 is installed on the workstation Protected Mode must be disabled before connecting to the MCU running Version 6 0 software For more information see Windows 7 Security Settings on page 1 12 Start the RMX Web Client application on the workstation a Inthe browser s address line enter the IP address of the Control Unit in the format http lt Control Unit IP Address gt as defined in the USB key b Press Enter The RMX Web Client Login screen is displayed In the RMX Web Client Login screen enter the default Username POLYCOM and Password POLYCOM and click Login The RMX Web Client opens and the Product Activation dialog box appears with the serial number filled in Online Registration Click the Polycom Resource Center button to register your product and retrieve the Polycom Resource Center ActivationKey Serial Number Activation Key In the Activation Key field enter or paste the Product A
70. e transparent plastic caps on the terminal block Chapter 2 First Time Installation and Contiguration 4 Using the two wires of an 10 AWG cable running from the DC power distribution unit connect the black wire into the 48VDC terminal block and the red wire to the RTN terminal block Power Rail Model e The supply wires for DC version must be terminated using quick connectors e Extension cords may not be used gt e A10 AWG cable must be used to connect the mains with the RMX 4000 DC YY POLYCOM MoselNO RMXeo0d RTM LAN ESD connector Ground connector Circuit breaker ON postion a Dia 7a LLY Do 9 Blank panel Circuit breaker OFF 48 VDC z position RTN The center PRM slot module is fitted with a blank panel and the slot cannot be used on a system with DC Voltage 5 Connect the green or green yellow wire to the system single point M6x15 Ground bolt AN The rating of the protective earthing conductor should be a minimum of 10AWG If the unit is rack mounted the single point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening When using bare conductors they must be coated Polycom RMX 1500 2000 4000 Getting Started Guide with an appropriate antioxidant compound before crimp connections are made Tinned solder plated or silver plated connectors do not have to be prepared in this manner 6 R
71. ed to the pre configured Entry Queue To allow participants to connect to a single dial Entry Queue at a line rate other than 384 Kbps as in the default Entry Queue or play voice messages in different languages create a new Entry Queue For more information see the RMX 1500 2000 4000 Admunistrator s Guide Defining a New Entry Queue IVR Service on page 14 29 You can personalize Meeting Rooms for people in your organization with predefined conference and chairperson passwords for added security and allow only authorized people to start on going conferences For more information see the RMX 1500 2000 4000 Administrator s Guide Meeting Rooms on page 3 1 To allow ISDN participants to connect directly to Meeting Rooms a dial in number must be assigned to the pre configured Meeting Room The conferencing entities are designed mainly for dial in participants without prior definition of participants You can create your own Address Book containing a list of participants to be dialed by the MCU Once defined these participants can be added to ongoing conferences saving the need to define them again Polycom RMX 1500 2000 4000 Getting Started Guide For more information see the RMX 1500 2000 4000 Admunistrator s Guide Address Book on page 5 1 You can schedule conferences to start in the future 2 45 Chapter 2 First Time Installation and Contiguration 2 46 Basic Operation The most common operations
72. el eJ Quick Search ayee Y Name Y Dialing Direc Y IP Address P Y 1 2 3 8 s Dialout 1 2 3 8 SUPPORT_1777752954 1 participant Ra 1 2 3 9 a Dial out 1 2 3 9 oe Z 1 H e Ra 112 p Dial out 172 22 184 1 R4 157 p Dialout 172 22 186 1 Ra p Dialout 172 22 186 1 Dialout 172 22 186 1 167 fp Dialout 172 22 186 1 3 61 Chapter 3 Basic Operation 3 62 Moving Participants RMX users can assist participants by performing the following operations e Move a participant to an Operator conference Attend a participant e Move a participant to the Home destination conference e Move participant from one ongoing conference to another A move can be performed using the following methods e Using the participant right click menu e Using drag and drop To move a participant from the ongoing conference using the right click menu options 1 In the Conferences list click the conference where there are participants waiting for Operator s Assistance to display the list of participants 2 Inthe Participants list right click the icon of the participant to move and select one of the following options Disconnect Participant Delete Participant Mute Audio Suspend video Block 4udic Change to Chairperson 4dd Participant to Address Book Move To Operator Conference Back To Home Conference Move To Conference Start Recording Participant Properties Move to Operator Conference t
73. en requested to join the conference Chapter 3 Basic Operation Table 3 6 Participant Monitoring Indicators and Properties Continued Icon Description Role Displays the participant s role or function in the conference OnE Chairperson The participant is defined as the conference chairperson The chairperson can manage the conference using touch tone signals DTMF codes T Lecturer The participant is defined as the conference Lecturer SE Lecturer and Chairperson The participant is defined as both the conference Lecturer and Chairperson Cascade Enabled Dial out Participant A special participant functioning as a link in a cascaded conference q Recording A special participant functioning as a Recording Link IP Address The IP participant s IP address or the ISDN PSTN Phone participant s phone number Alias Name The participant s Alias Name or SIP URI SIP Address The alias of an RSS 2000 Recording System if the participant is functioning as a recording link Network The participant s network connection type H 323 SIP or ISDN PSTN Dialing i Dial in The participant dialed the conference Direction Dial out The MCU dialed the participant 3 56 Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 6 Participant Monitoring Indicators and Properties Continued Icon Description Displays the status of the participant s audio channel If the partic
74. ence Direct Dial in 3 32 Direct dial in connection to conferences and Meeting Rooms is available to all endpoints Participants must be provided with a dialing string which can vary according to the network type conference password and chairperson password Participants dial the conference dial in string and are connected to the conference IVR Service Once the correct information such as the conference password and chairperson password are entered the participants are connected to the conference Mobile Phone 4631114 4631111 MCU Maple Room Conference ID 1001 Password 34567 4631111 Conference Password ISDN DNIP Netw Maple Room Endpoint E am E Conference ID 1001 4 Phone 4631111 Z N i gt Oak Room Conference ID 1002 Phone 4631114 IP Endpoint NA Y oak_room polycom com SIP Endpoint Oak Room Conference ID 1002 9251001 Password 71356 9251001 b a Coma dol ce IP Endpoint Figure 3 1 Dial in Connection via IVR System The MCU can be configured to enable the chairperson to use the chairperson password as the conference password without the need to enter the conference password Polycom RMX 1500 2000 4000 Getting Started Guide H 323 Participants For H 323 participants the dialing string is composed of the MCU prefix in the Gatekeeper and the conference ID Example Prefix in gatekeeper 925 Conference ID 1001 Conference Name Maple_Room gt
75. eplace the transparent plastic caps on the terminal block 7 Turn ON the Main that supplies power to the RMX 8 Turn ON the circuit breaker on each of the DC Power Rail Modules Connecting Cables to the RMX 4000 To connect the cables AC and DC systems e RTM IP 4000 Connect the Management Network cable to LAN 2 Connect the Signalling cable to LAN 3 Connect the Shelf Management cable to LAN 6 e For each installed RTM LAN Connect the LAN cable to LAN 2 e For each installed RTM ISDN Connect the E1 T1 cables to their PRI Ports Connect the LAN cable to LAN 1 LAN Connections to RTM LAN E1 T1 Connection to RTM ISDN Signalling Network Management Network Shelf Manage Off On ment switch Power Cables Figure 2 3 RMX 4000 Rear Panel View with AC Power and Communication Cables Chapter 2 First Time Installation and Contiguration First Entry Power up and Configuration There are four procedures necessary for setup of the new RMX It is Preparations important that they are performed in the following sequence 1 First time Power up 2 Product Registration Hardware 3 Connection to MCU Installation and 4 Modifying the Default IP and ISDN PSTN Service Settings Fast Setup Configuration Wizard First Entry Power up and Configuration Procedure 1 First time Power up To power up for the first time using the USB key 1 Insert the USB key containing the modified IP addresses
76. er 3 Basic Operation 3 82 The Personal Layout keypad options menu is displayed on the video screen 1 J 4 5 B H g E A Got l PA Ed ol j F On the endpoint s remote keypad press the number corresponding to the number of video squares you wish to select For example if you want a four square video layout press E The video window layout of your screen changes to the first four window layout as follows Repeated presses of the key within eight seconds cycles through the following series of four square layout options lt gt cae a In any multi square layout pressing E forces the current speaker to the top left window In full view pressing E forces the next participant to full view In any video layout pressing W reverts to the conference layout Polycom RMX 1500 2000 4000 Getting Started Guide The following table summarizes the Video Layout options available via Click amp View Table 3 8 Video Layout Options Group DTMF Code Default Group Layout Options Revert to the previous conference layout Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints using touch tone signals DTMF codes from their endpoints Table 3 9 lists the DTMF Codes that can be used Chairpersons can also control an ongoing conference using DTMF codes 3 83 Chapter 3 Basic Operation Permissions for DTMF ac
77. erview Workstation Requirements The RMX Web Client and RMX Manager applications can be installed in an environment that meets the following requirements e Minimum Hardware Intel Pentium III 1 GHz or higher 1024 MB RAM 500 MB free disk space e Workstation Operating System Microsoft Windows XP Vista Windows 7 e Network Card 10 100 Mbps e Web Browser Microsoft Internet Explorer Version 6 or higher Net Framework 2 0 is required and installed automatically If ActiveX installation is blocked please see the RMX 1500 2000 4000 Administrator s Guide ActiveX Bypass on page 18 120 When installing the RMX Web Client Windows Explorer gt Internet Options gt Security Settings must be set to Medium or less Polycom RMX 1500 2000 4000 Getting Started Guide Windows 7 Security Settings If Windows7 is installed on the workstation Protected Mode must be disabled before downloading the Version 7 0 software to the workstation To disable Protected Mode 1 Inthe Internet Options dialog box click the Security tab The Security tab is displayed Internet Options I elem Genera Securty Jorva Content Connections Programs Advanced Select a zone to view or change security settings amp Y 9 Internet Local intranet Trusted sites Restricted sites Internet i This zone is for Internet websites except those listed in trusted and restricted zones Security level
78. etails about your visit Select the Temporary Internet files and Cookies check boxes Click the Delete button The Delete Browsing History dialog box closes and the files are deleted In the Internet Options dialog box click the Settings button 1 19 Chapter 1 System Overview The Temporary Internet Files and History Settings dialog box is displayed Home page A To create home page tabs type each address on its own line 3 a http www polycom com a General Security Privacy Content Connections Programs Advanced rf Delete temporary files history cookies saved passwords and web form information E Delete browsing history on exit Search Pp Change search defaults Tabs EE genae hon near set Appearance colors Languages Fonts _ Accessibility a Ged ew Temporary Internet Files Internet Explorer stores copies of webpages images and media for faster viewing later Check for newer versions of stored pages Every time I visit the webpage 4 gt t 7 i i i f i N Automatically i gt a Disk space to use 8 1024 MB 50 50 250MB Current location C Users brians AppData Local Microsoft Windows Temporary Internet Files Move folder History Specify how many days Internet Explorer should save the list
79. for this zone Allowed levels for this zone Medium to High Medium high Appropriate for most websites Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded E Enable Protected Mode requires restarting Internet Explorer Default level Reset all zones to default level Chapter 1 System Overview E 2 Clear the Enable Protected Mode check box for each of the following tabs Internet Local intranet Trusted sites This zone contains websites that you trust not to damage your computer or your files Security level for this zone Allowed levels for this zone All Medium Prompts before downloading potentially unsafe content Unsigned ActiveX controls will not be downloaded Enable Protected Mode requires restarting Internet Explorer 1 16 Polycom RMX 1500 2000 4000 Getting Started Guide 3 After successful connection to RMX the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs Internet Local intranet Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager applications it is important to configure the browser according to the following procedure To configure Internet Explorer 8 1 Close all browsers running on the workstation 2 Use the Windows Task Manager to verify that no iexplore exe processes
80. g Entities Continued Entry Queue Name ID DefaultEQ 1000 Using an Entry Queue enables one dial in number to be used for all conferences In the Entry Queue participants are prompted for information to enable routing to their destination conferences A default Entry Queue called DefaultEQ is provided The default Entry Queue is also set to Ad Hoc conferencing which allows participants to start new conferences without prior definition by entering a Conference or Meeting Room ID that is not used by any on going conference currently running on the MCU It uses an Entry Queue IVR Service called Entry Queue IVR Service The default Welcome Slide displayed at the participants endpoint upon connection to the Entry Queue and lists the default Meeting Rooms The participant can select one of these Meeting Rooms or enter another ID to start a new conference If no Transit Entry Queue is defined DefaultEQ is the default Transit Entry Queue For more information see the RMX 1500 2000 4000 Administrator s Guide Transit Entry Queue on page 4 9 Note An ISDN PSTN dial in number is not assigned to the Entry Queue as the number depends on the dial in numbers range defined in the Network Service It must be manually assigned to enable ISDN or PSTN participant connections to this Entry Queue For more information see the RMX 1500 2000 4000 Administrator s Guide ISDN PSTN Network Services on page 13 50 Entry Queue IVR Name Entry Q
81. he Reset Confirmation dialog box click Yes System must be reset Do you want to reset now Note Reset operation might take several minutes 36 In the Please wait for system reset message box click OK System restart may take up to five minutes 37 Refresh the browser periodically until the Login screen is displayed 38 When the Login screen is displayed enter your Username and Password and click Login 2 39 Chapter 2 First Time Installation and Contiguration On first entry the default Username and Password are both POLYCOM In the RMX Web Client s Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start up is complete 39 Create anew User with Administrator permissions and delete the default User POLYCOM For system security reasons the system is not fully configured until this step has been performed For more information see the RMX 1500 2000 4000 Administrator s Guide Users Connections and Notes on page 12 1 40 The system is now fully configured and if there are no System Errors the green RDY LED on the CNTL module on the RMX s front panel turns ON The Fast Configuration Wizard configures the Default IP Network Service with common parameters Specific or additional settings e g for ICE or Secured Mode should be performed once the initial configuration is complete For detailed description of the IP Network Services see the
82. ial OUT scorso 3 37 Table of Contents Catherine PASE asian a tunes 3 37 Gathering Phase Guidelines o ei ce ee eecesseeseeeseeeeeeeeeees 3 39 Text Indication in the Video Layout eee eeeeeeeseeeseeeeeeseeeeeenes 3 41 Endpoint Names gorscn a ieee eas eae alee 3 41 Text Indica tin aaien Macatere Aenea Aan NAE 3 44 Transparent Endpoint Names ceeeeesecesceeeeeseeeeeseeeees 3 45 Permanent Display of Endpoint Names sesser 3 45 Closed CAP HON 5 scutes ateecesaceteacatsaeesiisaedtixieeavetesctvsseiecestecetent 3 45 Messate Overlay aidaicacicnstenenes E A 3 46 Monitoring Ongoing Conferences eeeeeeeseeeseeeseceseeeseseeeeeaeenees 3 47 General NIOMItOFINe 6 isicies oi Ge ele ae ee daca 3 47 Mali Selec HON cmne 3 48 Using the Chairperson Password for Filtering 3 49 Conterence Level Monitoring soci yei a 3 49 Roll Call Audible Tones During an Ongoing CONTET NCE ekua a E E A 3 52 Audio Oniy MESSA e nareset a E 3 53 Secured Conference Monitoring eseseseseeerersrerererree 3 53 Monitoring Ongoing Gateway Sessions eccere 3 54 Participant Level Monitonine ise tie cian anna 3 54 Participant Connection Monitoring eee eeeeeeseeeees 3 54 MIG EOF EVIC pn mesial aeeindeaeei ere 3 58 Operations Performed During On Going Conferences n s 3 60 Conterence Level OperatiOns ansni na as 3 60 Changing the Duration of a Conference eseese 3 60 Adding Participants from the Address Book n se 3 61 Moving
83. ial Out Manually When defining a new conference the Participants List is empty 3 21 Chapter 3 Basic Operation The following table describes the information displayed in the Participants List and the operations that can be performed Table 3 3 New Conference Participants Tab Participants List Name A Unicode field that displays the participant s name and an icon representing the endpoint type Audio Only or Video IP Address Phone Indicates the IP address or phone number of the participant s endpoint e For dial out connection displays the IP address or phone number of the endpoint called by the Polycom RMX 1500 2000 4000 For dial in connection displays the participant s IP address or phone number used to identify and route the participant to the appropriate conference Alias Name SIP Displays the alias name of an H 323 endpoint or Address IP Only the SIP URL Network The network communication protocol used by the endpoint to connect to the conference H 323 SIP or ISDN PSTN Dialing Direction Dial in The participant dials in to the conference Dial out The RMX dials out to the participant Encryption Displays whether the endpoint uses encryption for its media The default setting is Auto indicating that the endpoint must connect according to the conference s encryption setting Note The H 320 protocol ISDN PSTN does not support encryption 3 22 Polycom RMX 1500 2000 4
84. ications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Chinese Communication Certificate BH IEA A m TEASE A m EREN F ERAP WP AET I RRR ISEB TEHE Singapore Certificate RMX 2000 complies with IDA standards G0916 07 Polycom RMX 1500 2000 4000 Getting Started Guide Table of Contents System Overview cccccccccsvcccccccccece l 1 RMX 1500 2000 OO iirinn ieena TE 1 1 RMA Diar Sa Cs soera a S E teen 1 4 Conferencing Modes ssesseesesessrssersessessesrssrestssresessreresstsresseseese 1 4 Dynamic Continuous Presence esseeesererreerrerererrrerrrreeee 1 4 video OWCE sissie enaa n 1 6 Operator ConierenCE scsnienisssnidsina iaa deine 1 7 Video ResolttionS pionieri in
85. icipant Audio Participant Connected via IP phone or ISDN PSTN Video Participant Connected with audio and video channels Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 6 Participant Monitoring Indicators and Properties Continued Icon Description Status Displays the connection status text and icon of the participant If there is no problem with the participant s connection no indication is displayed gx Connected The participant is successfully connected to the conference Disconnected The participant is disconnected from the conference This status applies only to defined participants Waiting for Dial in The system is waiting for the defined participant to dial into the conference connected Ig Faulty Connection The participant is connected but problems occurred in the connection such as synchronization loss Ig Partially Connected The connection process is not i yet complete the video channel has not been s Secondary Connection The endpoint s video channel cannot be connected to the conference and the participant is connected only via audio Et Awaiting Individual Assistance The participant has requested the user s operator s assistance ae Awaiting Conference Assistance The participant has requested the operator s assistance for the Lo conference This usually means that the user operator has be
86. icipants can change their Personal Layouts using the Arrow Keys or DTMF codes entered using the Numeric Keys of their endpoints For a full description of Click amp View see Personal Layout Selection with Click amp View on page 3 81 Invite Participant This function is not available to chairpersons using PCM with ISDN endpoints To invite a participant to connect to the conference 1 Use the Up Down arrow keys to select Invite Participant in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 2 key on the Remote Device The Invite Participant sub menu is displayed Invite Participant POLYCOM Use the Numeric Keys to enter the number of the participant s endpoint Press the key to initiate the call 3 93 Chapter 3 Basic Operation 4 Optional a Use the Down arrow to select the Auto button to select from the following dialing methods e H323 e SIP e VoIP e ISDN e PSTN b Press the key to initiate the call 5 Optional a Use the Arrow Keys to select the Directory button to select the Alphabetic Grouping sub menu The Local Directory is displayed Directo ry POLYCOM me LE A Alphabetic sa Groupings R U V Z 0 9 1 2 Participant List b Use the Numeric Keys to enter the number of the participant s endpoint c Press or the Zoom In key to initiate the call or d Use the Up Down arrow keys to select a Participant from the displayed list or use the
87. ideo Force in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 5 key on the Remote Device 3 99 Chapter 3 Basic Operation 3 100 The Video Force sub menu is displayed Video Force POLYCOM Using the arrow keys select the Square you want to force the participant to Then press Zoom In to scan for the specific participant 2 Use the Up Down Left Right arrow keys to select the window of the video layout that you want the specific participant to be displayed in 3 Press the Zoom In key to cycle the display of all participants in the selected video window until the participant you want to be displayed appears 4 Press the Right arrow or key to confirm your selection Recording This function is not available to chairpersons using PCM with ISDN endpoints If a Recording Link has been set up in the Conference Profile the conference chairperson can use the PCM interface to start pause resume and stop recording If no Recording Link exists this function appears grayed out and cannot be selected Polycom RMX 1500 2000 4000 Getting Started Guide To use the recording functions 1 Use the Up Down arrow keys to select Recording in the Main Menu and then press the Right arrow or key to confirm your selection or Press the 6 key on the Remote Device The Recording sub menu is displayed Recording POLYCOM 2 Pause 3 Stop Recording To start recording
88. iguration In addition to Chairpersons Operators and Administrators an Auditor is a user type that can view Auditor Files and audit the system For more information see the RMX 1500 2000 4000 Administrator s Guide Auditor on page 18 110 Polycom RMX 1500 2000 4000 Getting Started Guide Conferences List If you are logged in as a user with Operator or Administrator permissions The Conferences pane lists all the conferences currently running on the MCU along with their Status Conference ID Start Time and End Time data The number of ongoing conferences is displayed in the pane s title Save Conference to Template Start Resume Pause Recording Stop Recording Delete Conference Onten nCES T New Conference Toolbar ame sets 0 Stare Tne nd ime List Headers T POLY Dy Not Full 56100 9 59 AM 11 29 4M T SUPP dh Not Full 99754 2 59 PM 1 04 PM Conference Data fey Mark g0111 1 16PM 1 04 PM The Conferences list toolbar contains the following buttons e New Conference to start a new ongoing conference e Delete Conference delete the selected conference s If Conference Recording is enabled the following are displayed in color Start Resume Recording start resume recording Stop Recording stop recording Pause n toggles with the Start Resume button If you are logged in as a user with Chairperson permissions e You can list and monitor conferences you have started
89. ing are performed via two different LAN ports The networks can be separated in the Enhanced Security Environment The RMX 1500 supports one ISDN card with 4 E1 T1 PRI lines On the RMX 2000 4000 a maximum of two RTM ISDN cards are supported each providing connection for up to either 7 E1 or 9 T1 PRI lines On RMX 1500 2000 4000 E1 and T1 connections cannot be used simultaneously 1 3 Chapter 1 System Overview RMX Main Features Conferencing Modes 1 4 Dynamic Continuous Presence The dynamic Continuous Presence CP capability of the RMX system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing By default every conference Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system This includes conferences launched by the RMX Web Client and conferences started via the API CP mode conferencing is defined by e Conference profile settings Conference Line Rate Video Quality selection Motion or Sharpness e Endpoint Capabilities Participants can connect at differing line rates using endpoints with differing capabilities Video Layouts in CP Thirty five layouts are available to accommodate different numbers of participants and conference settings The VUI annex to the H 264 protocol for endpoints that transmit wide video format instead of 4CIF resolution is also supported Table 1 1 Continuous Prese
90. ion decision matrix effectively creating his her own decision matrix The minimum threshold line rates at which endpoints are connected at the various video resolutions can be optimized by adjusting the resolution sliders For more information see the RMX 1500 2000 4000 Administrator s Guide Resolution Configuration on page 2 12 Video Switching In Video Switching VSW mode all participants see the same video picture full screen Only one CIF video resource is used for each connection VSW mode conferencing is defined by e Conference Profile settings Line Rate From 192kbps to 6Mb 8Mb with MPMx All participants must connect at the same line rate Resolution HD720 or HD1080 e Endpoint capabilities Participants connecting to VSW conferences must have HD or SD capable endpoints If not they are connected as Secondary Audio Only participants e HD_THRESHOLD_BITRATE system flag determines the minimum line rate at which at which an HD channel will be opened 1 7 Chapter 1 System Overview H 239 People Content The H 239 protocol allows compliant endpoints to share content By default all Conferences Entry Queues and Meeting Rooms launched on the RMX have H 239 capability This protocol is also supported in MIH Cascading conferences Conferences can include a mix of endpoints that support H 239 or People Content People Content is Polycom s proprietary equivalent of H 239 Video Clar
91. ipant s audio is connected and the channel is neither muted nor blocked no indication is displayed Disconnected Participant s audio channel is disconnected This is a defined participant who is waiting to be connected to the conference Muted Participant s audio channel is muted The participant can still hear the conference Blocked Transmission of audio from the conference to the participant is blocked f Muted and Blocked Audio channel is muted and blocked Displays the status of the participant s video channel If there is no problem with the participants video connection and the channel is neither suspended nor secondary no indication is displayed Disconnected Participant s video channel is disconnected This is a defined participant who is waiting to be connected to the conference i Suspended Video transmission from the endpoint to the conference is suspended Secondary Participant is connected only through the audio channel due to problems with the video channel Encryption Ta Indicates that the endpoint is using encryption for its connection to the conference FECC Token yf Participant is the holder of the FECC token and has Far End Camera Control capabilities The FECC token can be allocated to only one participant at a time and remains un allocated if no participant requests it 3 57 Chapter 3 Basic Operation Table 3 6 Participant Monitoring Indicators and
92. is enabled by a system flag in the system configuration For more details about system flags see the RMX 1500 2000 4000 Administrator s Guide System Configuration on page 18 5 3 45 Chapter 3 Basic Operation 3 46 Message Overlay Message Overlay allows messages to be sent to all participants in an ongoing conference A maximum of 24 Unicode characters can be sent as a Message Overlay The message can be set to be displayed at various positions on the screen in different colors static or scrolling a amp Small Text White on red Top Middle Small Text White on yellow Bottom For more information see the RMX 1500 2000 4000 Administrator s Guide Message Overlay on page 2 48 Polycom RMX 1500 2000 4000 Getting Started Guide Monitoring Ongoing Conferences Conference monitoring enables you to keep track of conferences and their participants if all its participants are correctly connected and whether errors or faults have occurred Maximum number of participants voice and video in a conference RMX 1500 MPMx Mode 360 90 video RMX 2000 MPM Mode 400 80 video RMX 2000 MPM Mode 800 160 video RMX 2000 MPMx Mode 720 180 video RMX 4000 MPM Mode 1600 160 video RMX 4000 MPMx Mode 1440 180 video General Monitoring All monitoring and operations procedures performed during ongoing conferences can be performed by either of two methods e Using the buttons in the toolbar
93. ities that need to be configured to enable the RMX to run conferences Only users with Administrators permission can modify these parameters The RMX Management pane is divided into two sections Frequently Used parameters often configured monitored or modified e Rarely Used parameters configured during initial system set up and rarely modified afterward Items can be moved between these two sections to customize the management tasks per RMX User For more details see Customizing the RMX Management Pane on page 3 12 The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator System Alerts o ParticipantAlerts Port Usage ideo 24 7 60MM MCU State NORMAL Viewing Permissions Administrator NY y Q S S 2 D S w QO lt Viewing Permissions Chairperson Operator Administrator lt Viewing Permissions g A Q Administrator E Chairperson Polycom RMX 1500 2000 4000 Getting Started Guide System Alerts This is a list of system problems The alert indicator flashes red when at least one system alert is active The flashing continues until a user with Operator or Administrator permission reviews the list The System Alerts pane is opened and closed by clicking the System Alerts button in the left corner of the Status Bar Active Alarms c
94. ity The Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint All layouts including 1x1 are supported Video Clarity can only be enabled for Continuous Presence conferences in MPM and MPMx Modes IVR Enabled Conferencing 1 8 Interactive Voice Response IVR is a software module that automates the connection process and lets participants perform various operations during ongoing conferences The participants use their endpoints keypads and remote control to interact with the conference s menu driven scripts using DTMF codes Operations that can be performed by participants or chairpersons during a conference include e Manually terminate the conference e Mute or unmute the participant s audio channel e Adjust the participant s broadcasting and listening audio volume e Play the Help menu e Mute or unmute undefined dial in participants upon their connection to the conference e Request a Roll Call and stop the Roll Call names review PCM Entry Queue Polycom RMX 1500 2000 4000 Getting Started Guide Secure and unsecure a conference Request individual and conference assistance The Personal Conference Manager PCM interface enables the conference chairperson to control various conferenc
95. l bit stream A 3 Explanation Appendix A Glossary term Explanation Term H 230 ITU T standard that defines simple multipoint control systems procedures and describes network maintenance functions ITU T standard that defines a set of MCU functions and operational requirements ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures in multipoint conferences ITU T standard that defines the Px64 video coding algorithm ITU T standard that provides improved compression and quality of video images at a line rate lower than 384 Kbps This standard is not supported by all codecs A proprietary Polycom Video compression standard ITU T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences ITU T standard that defines how the H series video conferencing recommendations work together ITU T standard for audio video and data communications across IP based LAN networks including the Internet Interactive Connectivity Establishment ICE provides a structure protocol to unify the various NAT Traversal techniques that are used to cross firewalls It enables SIP based endpoints to connect while traversing a variety of firewalls
96. l with the RMX Web Client RMxX users can use the RMX Web Client to the change the Video Layouts of individual participants and force participants to its windows without affecting the Video Layouts of other participants To change a participant s Video Layout and Video Forcing 1 Inthe Participants list double click the participant or right click the participant and then click Participant Properties The Participant Properties Media Sources dialog box opens 3 79 Chapter 3 Basic Operation 6 7 In the Layout Type list select Personal Neil Properties gt General gt Advanced Name wei SSS Video gt Information Website f gt H 245 Windows Representation gt Connection Status Layout Type Personal v gt Channel Status gt Channel Status Advanced gt Gatekeeper Status Selected of Layout List of Conference Participants Mute Suspend Block Audio Video Audio MCU E JE Operator E E Participant D JE Add to Address Book Select the number of Video Windows Select the required Video Layout To video force participants to windows in the selected video layout in the window to which you want to force a participant select the name of the participant to force from the list of conference participants Repeat step 5 to force participants to other windows Click OK To cancel the Personal Video Layout selection and return to the conference layout 1 2 3 3
97. limits the number of simultaneous ongoing conferences to 99 Maximum The maximum number of digits Conference that the user can enter when ID Length manually assigning a Numeric User ID to a conference Range 2 16 Default 8 MCU Display The MCU name is displayed on the endpoint s screen Name Default name Polycom RMX 1500 2000 4000 2 38 Polycom RMX 1500 2000 4000 Getting Started Guide Table 2 14 Fast Configuration Wizard System Flags Continued Field Description Default Terminate Conference when Chairperson Exits Auto Extend Conferences When Yes is selected default the conference ends when the chairperson exits even if there are other participants connected When No is selected the conference automatically ends at the predefined end time or when all the participants have disconnected from the conference When Yes is selected default allows conferences running on the RMX to be automatically extended as long as there are participants connected and there are available resources The maximum extension time allowed by the MCU is 30 minutes These flags can be modified later if required by selecting the System Configuration option from the Setup menu For more information see the RMX 1500 2000 4000 Administrator s Guide System Configuration on page 18 5 33 Click Save amp Close The RMX confirms successful configuration 34 Inthe Success Message box click OK 35 Int
98. log box opens amp LAN Configuration Utility Help Control Unit IP Address fi 92 168 1 254 Shelf Management IP Address fi 92 168 1 252 Subnet Mask 255 255 255 0 Default Router IP Address 192 168 1 1 Cancel Modify the following parameters in the utility s dialog box using the information supplied by your network administrator Control Unit IP Address Shelf Management IP Address Subnet Mask Default Router IP Address Click OK Remove the USB Key from the PC The USB key is required for first entry power up Polycom RMX 1500 2000 4000 Getting Started Guide Hardware Installation and Setup The RMX 1500 RMX 2000 unit should be mounted in a 19 rack in a well ventilated area The RMX 4000 unit can be mounted ina 19 or 23 rack in a well ventilated area It is important to adhere to the Site Requirements as described in the RMX 1500 amp RMX 1500 2000 4000 Hardware Guides Site Requirements on page 1 3 Installing the RMX 1500 For detailed instructions precautions and requirements for installing the RMX 1500 refer to the Polycom RMX 1500 Hardware Guide The following procedures have to be performed to install the RMX 1500 in your site e Installing the RMX in a rack or as a standalone e Connecting the RMX 1500 to the power source e Connecting the network LAN IP and ISDN cables to the RMX Mounting the RMX 1500 in a Rack There are two methods for installing
99. ltiple selection you can monitor and perform simultaneous operations on multiple participants in multiple conferences The selected conferences are displayed as sub lists in the Participants list pane The sub lists can be expanded and collapsed by clicking the and sublist control buttons that appear next to the conference name in the sublist headings Multi selected Participant Sublists Conferences S PoLvcom_87480988 8838 12 2 13 5 ac POLYCOM_145638255 2546 12 2 13 5 Status Role IRM Add AliaXNa Network Dialing C Sudio Video Encryp FECC H 323 S Dial 323 8 Dial 4 conn lt i conn A conn A conn Status Role IP Add Alias Na Network ialing C Sudio Video Encryp FECC Ry P17 gt conn 7 6 5 H 323 Ri Control button in Ry P18 lt conn Iad H 323 6 DIX sublist header fx p10 lt conn 3 3 2 H 323 f Dial Re Pil lt conn 7 6 5 H 323 8 Dial Polycom RMX 1500 2000 4000 Getting Started Guide Using the Chairperson Password for Filtering If you are logged in as a chairperson the Chairperson Password field is displayed It enables you to search for and display a list of ongoing conferences for which you have the password Chairperson Password Field Conferences 1 Ji k Eg m Chairperson Password Refresh Refresh Button ame statue io Star Tim end Time cheirpersonPassword Chairperson Password Column To search for an
100. m Overview e Locking out Users e Displaying the User Login record Controlling the User Sessions includes Limiting the maximum number of concurrent user sessions e Connection Timeout e User session timeout e Limiting the maximum number of users that can connect to the system Conference Management and Monitoring Features The Polycom RMX 1500 2000 4000 Web Client provides capabilities for management and monitoring of participants and conferences including the following Lecture Mode or Presentation Mode in Continuous Presence conferences Far End Camera Control FECC LSD in video conferences Automatic termination of idle no participants conferences Automatic extension of conference Duration Control of listening and broadcasting audio volume for individual participants Auto Gain Control AGC noise and audio volume regulation for individual participants Conference control via DTMF codes from participant s endpoint or telephone Entry exit and end of conference indications Media Encryption Active display of all conferences and participants with option to limit display in secured conferences Real time monitoring of each participant s connection status and properties Multiple drag amp drop of participants Easily accessed Call Detail Records CDR for administrator Active display of all system resources Closed Caption provides real time text transcriptions or language translations of the vide
101. n passive mode until it is activated by the first participant or the meeting organizer dialing in For more information about Meeting Rooms see the RMX 1500 2000 4000 Administrator s Guide Meeting Rooms on page 3 1 e Dialing in to an Ad Hoc Entry Queue which is used as the access point to the MCU For a detailed description of Ad Hoc Entry Queues see the RMX 1500 2000 4000 Administrator s Guide Entry Queues on page 4 1 e Start a Reservation Ifthe Start Time of the Reservation is past due the conference becomes ongoing immediately Ifthe Start Time of the Reservation is in the future the conference becomes ongoing at the specified time on the specified date For more information see Starting a Reservation on page 3 27 Start any Conference Template saved in the Conference Templates list For more information see Starting an Ongoing Conference From a Template on page 3 29 e Clicking on the link included in a Microsoft Outlook Polycom Meeting Invitation or by manually dialing the numbers displayed in the invitation using the endpoint s numeric input device e Attendees that have received an invitation to a Polycom Meeting via the Polycom Conferencing Add in for Microsoft Outlook can start a conference by being the first invited attendee to click on a link in the Meeting Invitation displayed on his her workstation or calendaring enabled endpoint or manually dial in to the meeting using the Polyc
102. n the drop down menu select Paste Conference As de X ig D Logistics e Conferences 4 A Displey Name Statue 0 staret New Conference Copy Conference Paste Conference Paste Conference As Quick Search h 50494 8 12 PM 30371 8 09 PM 1979 6 09 PM gt General gt Participants gt Information The Confere nce Properties dialog box is displayed Display Name Duration Routing Name Profile ID Conference Password Chairperson Password Reserve Resources for Video Participants Reserve Resources for Voice Participants Maximum Number of Participants Enable ISDN PSTN Dial in ISDN PSTN Network Service Dial in Number 1 Dial in Number 2 SUPPORT_1586879835 ij 00 lt Permanent Conference moo Factory _Video_Profile v 82350 Automatic 2 Modify the conference information as required 3 Click the OK button to paste and start the new conference Changing the Video Layout of a Conference While the conference is running you can change the video layout and select one of 24 video layouts supported by the RMX Video Layout selection can be done in two levels 3 67 Chapter 3 Basic Operation 3 68 e Conference Level Applies to all conference participants All participants have the same video layout e Participant Level The participant s video layout is changed All other conference participants vide
103. nce Video Layouts Polycom RMX 1500 2000 4000 Getting Started Guide Table 1 1 Continuous Presence Video Layouts Continued Telepresence Mode TPX Telepresence and RPX Realpresence room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room The RMX enables Telepresence Rooms to connect to conferences where point to point connections cannot be used 1 5 Chapter 1 System Overview 1 6 Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX room systems These additional video layout options are available for selection when Telepresence is selected in the conference profile Multiple Switching Modes If the number of participants is higher than the number of video windows in the selected layout switching between video participants can be performed in one of these modes e Voice activation e RMX user forces participants to selected video window e Lecture Mode The lecturer is viewed in full screen by all conference participants while the audience is time switched in the speaker s view e Presentation Mode When the speaker s presentation extends beyond a predefined time he she becomes the current lecturer and the conference switches to Lecture Mode Video Switching In Video Switching VSW mode all participants see the same video pict
104. nced Bandwidth Defines the information carrying capacity of a channel In analog systems it is the difference between the highest frequency that a channel can carry and the lowest measured in hertz In digital systems bandwidth is measured in bits per second The larger a connection s bandwidth the more data can be transmitted in a given amount of time allowing for greater video resolution and more sites in a conference For more information see Line Rate Bonding Bandwidth ON Demand INterpolarity Group A transmission protocol that aggregates two 64 Kbps B channels to function as one 128 Kbps channel When using several BRI channels Bonding means that only one D channel serves all BRI channels while the remaining D channels are used for data transfer See also BRI Bps Kbps Bits and kilobits per second a unit of bandwidth which is the amount of data that can flow during one second over a communications line using a transmission medium 1 Kbps 1000 Bps Appendix A Glossary A 2 rem Explanation Term BRI Basic Rate Interface A type of ISDN connection for transiting data consisting of 3 channels two B channels each of 64 Kops and one D channel 16 Kbps Carrier A telephone or other company that provides telecommunication transmission services CIF 4CIF QCIF Common Intermediate Format an optional part of the ITU T s H 261 and H 263 standards CIF specifies 288 non interlaced luminance lines tha
105. nd a chairperson of another conference hosted on the same MPM card attempts to start an additional PCM session a message indicating insufficient resources is displayed and FECC is activated e When PCM is active FECC can only be performed by the chairperson using PCM s Camera Control menu 3 86 Polycom RMX 1500 2000 4000 Getting Started Guide FECC is available to all IP participants in the conference with the exception of the chairperson that has an active PCM session If enabled Message Overlay is not displayed while PCM is active Normal conference video is resumed after 4 seconds of inactivity within the PCM menu If a chairperson with active PCM session is moved to another conference the PCM session is automatically terminated The PCM_LANGUAGE System Flag determines the language of the PCM interface Possible Values ENGLISH CHINESE SIMPLIFIED CHINESE TRADITIONAL JAPANESE GERMAN FRENCH SPANISH KOREAN PORTUGUESE ITALIAN RUSSIAN NORWEGIAN Default Current RMX Web Client language This System Flag must be added to the System Configuration file before it can be modified For more information see the RMX 1500 2000 4000 Administrator s Guide Modifying System Flags on page 18 5 The Start PCM DTMF code for initiating PCM is configured in the DTMF Codes tab of the New Conference IVR Service or Conference IVR Se vice Properties dialog box The default DTMF Code is 1 and can be modified if required 3
106. nference can be created when a user dials in and enters a conference ID that is not being used by an existing conference or Meeting Room e Gateway calls from IP endpoints to other participants using the direct dialing method with up to 10 destination numbers contained in a single dial string Permanent Conference A Permanent Conference is an ongoing conference with no predetermined End Time continuing until it is terminated by an administrator operator or chairperson Scheduled Conferencing Reservations Reservations provide calendar based scheduling of single or recurring conferences These conferences can be launched immediately or become ongoing at a specified time on a specified date Polycom Conferencing for Microsoft Outlook Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add in for Microsoft Outlook on Microsoft Outlook e mail clients It enables meetings to be scheduled with video endpoints from within Outlook The add in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e mail client ribbon Connection Methods IPv4 IPv6 ISDN and PSTN communication protocols are supported for connection to the conference e Dial out automatically to pre defined participants line rate detection is automatic Polycom RMX 1500 2000 4000 Getting Started Guide e Dial in for participants defined in advance IP participants only fo
107. ns are disabled Primary Gatekeeper IP Address or Enter either the gatekeeper s host name if a DNS Name Server is used or IP address MCU Prefix in Enter the string with which the MCU registers itself Gatekeeper with the gatekeeper The gatekeeper uses this string to identify the MCU when forwarding calls to it H 323 endpoints use this number as the first part of their dial in string when dialing the MCU Aliases Alias The alias that identifies the RMX s Signaling Host within the network Up to five aliases can be defined for each RMX Note When a gatekeeper is specified at least one prefix or alias must be entered in the table Type The type defines the format in which the card s alias is sent to the gatekeeper Each alias can be of a different type e H 323 ID alphanumeric ID e E 164 digits 0 9 and e Email ID email address format e g abc example com e Participant Number digits 0 9 and Note Although all types are supported the type of alias to be used depends on the gatekeeper s capabilities 11 Click Next 12 If you selected H 323 only go to Step 15 2 27 Chapter 2 First Time Installation and Contiguration 13 Enter the required SIP Server information in the dialog box gt IP Management Service a 1P signaling Network Service Name Default IP Service gt Routers gt DNS gt Network Type gt Gatekeeper SIP Server off v gt SIP Server Server IP A
108. ntation Mode ja gt IVR gt Information Lecturer View Switching Lecturer None v gt Recording z i List of Selected Conference Layout Participants Video Windows 5 6 Polycom RMX 1500 2000 4000 Getting Started Guide Repeat step 3 to force participants to other windows Click OK To cancel Video Forcing for a window 1 2 3 In the Conference Properties dialog box select the Video Settings tab In the video layout window in the Participants list select Auto Click OK Switching between participants is renewed and is audio activated Enabling and Disabling Video Clarity The user can enable or disable Video Clarity during an ongoing conference To enable or disable Video Clarity 1 Go In the Conference List pane double click the name of the conference for which you want to enable or disable Video Clarity or right click the conference name and then click Conference Properties Click the Video Settings tab Select or clear the Video Clarity check box as required Click OK 3 71 Chapter 3 Basic Operation Participant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of participants in ongoing conferences as described in Table 3 7 Table 3 7 Participant Level Operations wea Description Option p New Define a new participant For more information about Participant E the New Participant dialog box tab see Ta
109. nter a password to be used by participants to access the conference If left blank no password is assigned to the conference This password is valid only in conferences that are configured to prompt for a conference password Enter a password to be used by the RMX to identify the Chairperson and grant him her additional privileges If left blank no chairperson pass word is assigned to the confer ence This password is valid only in conferences that are config ured to prompt for a chairper son password These fields are numeric and have a default length of 4 characters The administrator can modify them in the Setup System Configuration settings For more information see the RMX 1500 2000 4000 Administrator s Guide System Configuration on page 18 5 The RMX can be configured to automatically generate conference and chairperson passwords when these fields are left blank For more information see the RMX 1500 2000 4000 Administrator s Guide Automatic Password Generation Flags on page 18 43 Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 2 New Conference General Options Continued a Reserve Resources for Video Participants Reserve Resources for Audio Participants Maximum Number of Participants Enable ISDN PSTN Dial in ISDN PSTN Network Service Enter the number of video participants for which the system must reserve resources Default 0 par
110. ntly Used a Po Connections R Users F Signaling Monitor ney Hardware Monitor as Meeting Rooms E Address Boo fed Reservations Rarely Used y 3 27 Chapter 3 Basic Operation 3 28 The New Reservation General tab dialog box opens New Reservation 7 gt Participants Display Name SUPPORT_300638150 gt Schedule Duration o 30 gt Information Routing Name Profile Factory_Video Profle ID PO Conference Password Chairperson Password Reserve Resources for Video Participants fo Reserve Resources for Audio Participants fo Maximum Number of Participants Automatic Enable ISDN PSTN Dial in ISDN PSTN Network Service Dial in Number 1 Dial in Number 2 Optional Select the Enable ISDN PSTN Dial in check box if you want ISDN and PSTN participants to be able to connect directly to the conference Optional Automatically generated conference and chairperson passwords can be changed or deleted For more information see the RMX 1500 2000 4000 Administrator s Guide Automatic Password Generation Flags on page 18 43 If Enable ISDN PSTN Dial in option is selected either enter a dial in number or leave the Dial in Number field blank to let the system automatically assign a number from the dial in range defined for the selected ISDN PSTN Network Service Click the OK button Polycom RMX 1500 2000 4000 Getting Started Guide A confirmation
111. o a window only the participant s video layout display is affected All other participants see the conference layout Video Forcing Guidelines A participant cannot appear in two or more windows at the same time 3 69 Chapter 3 Basic Operation 3 70 Participant level video forcing overrides conference level video forcing A participant can view him herself in a layout window by selecting the Same Layout option When different size video windows are used in video layouts such as 1 2 1 3 1 4 etc a participant can only be forced in Personal Layout to a video window of the same size as that selected for him her in Conference Layout When changing the Video Layout at the conference level the video forcing settings are not applied to a new layout and switching between participants is audio activated The video forcing setting are saved and applied the next time the layout is selected Windows that are not assigned any participant display the current speaker and last speakers To video force a participant to a window 1 2 3 4 In the Conference Properties dialog box select the Video Settings tab If Auto Layout check box is selected clear it Select the required video layout In the window to which you want to force a participant select the participant s name from the list of conference participants gt General A Aarand Display Name gt Video Quality an E EEE gt Skins V Prese
112. o conference Polycom RMX 1500 2000 4000 Getting Started Guide Message Overlay allows messages to be sent to all participants in an ongoing conference PCM enables the conference chairperson to control various conference features using his her endpoint s remote control device Video Preview allows RMX users to preview video sent from the participants to the conference and from the conference to the participants Auto Redial when Endpoint Drops instructs the RMX to automatically redial IP and SIP participants that have been abnormally disconnected from the conference Operator Assistance amp Participant Move for conferences in CP mode Card Configuration Modes Three Card Configuration Modes are supported MPM Mode Supported with MPM cards on the current and all previous RMX versions Applicable to RMX 2000 only MPM Mode Supported from Version 4 0 with MPM cards installed in the RMX 2000 and RMX 4000 It offers Two Video Voice Resource Capacity resource allocation modes for increased control over system resource allocation Enhanced Resource Report for more accurate system management Additional video resolutions and video quality MPMx Mode Supported from Version 7 0 with MPMx cards installed in the RMX 1500 and RMX 4000 Over and above MPM it offers Increased resource capacity Additional symmetric HD resolutions H 264 High Profile Additional line rates Chapter 1 System Ov
113. o layouts are not affected The initial video layout is selected for the conference in the Conference Profile Participant level video layout selection overrides conference level video layout settings To change the video layout of a conference 1 Inthe Conference Properties dialog box select Video Settings Video ay a Windows gt ae eda Duration Representation pa ideo Quality gt Skins gt IVR gt Information i aa gt Recording E Video Layout Options Selected Layout 2 Ifthe Auto Layout check box is selected clear it Polycom RMX 1500 2000 4000 Getting Started Guide From the Video Layout options select the Number of Windows to display and the Video Layout thumbnail required and click OK 1 E ami A Number of Video Windows Video Layout 2 Thumbnail mm Z ii 3 4 5 q 10 Selected 3 Layout Video Forcing Users with Chairperson or Operator permission can select which participant appears in each of the video layout windows using Video Forcing When a participant is forced to a layout window switching between participants is suspended for that window and only the assigned participants is viewed Video Forcing works on Conference Level or Participant Level Conference Level When forcing a participant to a window all conference participants will see that participant in the selected window Participant Level When forcing a participant t
114. o move the participant to the Operator conference Move to Conference to move the participant to any ongoing conference Polycom RMX 1500 2000 4000 Getting Started Guide When selected the Move to Conference dialog box opens letting you select the name of the destination conference Move To Conference Quick Search Search Display Name Y ID Back to Home Conference if the participant was moved to another conference or to the Operator conference this options moves the participant back to his her source conference This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference Moving a Participant Interactively You can drag and drop a participant from the Entry Queue or ongoing conference to the Operator or destination Home conference 1 Display the participants list of the Entry Queue or the source conference by clicking its entry in the Conferences list 2 Inthe Participants list drag the icon of the participant to the Conferences List pane and drop it on the Operator Conference icon or another ongoing conference 3 63 Chapter 3 Basic Operation 3 64 Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template To save an ongoing conference as a template 1 In the Conferences List select the conference you want to save as a Template 2 Click the Save Conference Eer bu
115. of Participants and Groups that have been defined on the RMX The information in the Address Book can be modified only by an administrator All RMX users can however view and use the Address Book to assign participants to conferences 2 Q S S So x The Address Book toolbar contains a Quick Search field and the following six buttons cS D 5 S gt X An lt Q O O e New Participant e New Group Delete Participant Delete Group e Import Address Book e Export Address Book New Group Delete Participant New Participant Import Address Book Export Address Book C lt Click to hide Address Wene tp Dial out 1 2 3 12 Book Video Participant 1 2 3 13 Dialout 1 2 3 13 O Iaoa ep Dial out 1 2 3 14 Quick Group E 1 2 3 15 of Dialout 1 2 3 15 Search R 1 2 3 16 dg Dial in deere dle Address Book entries are listed according to e Type whether an individual Participant or a Group of participants e Name of the participant or group e Dialing Direction Dial in or Dial out e IP Address Phone of the participant Chapter 3 Basic Operation Displaying and Hiding the Address Book The first time you access the RMX Web Client the Address Book pane is displayed You can hide it by clicking the anchor pin button The Address Book pane closes and a tab appears at the right edge of the screen Click the tab to re open the Address Book Click tab to open Address i amp
116. old Total Allocated Video Ports CIF resolution In System Video Ports In Use Video Port Usage Indicator Total Allocated Audio Ports In System Audio Ports In Use Audio Port Usage Indicator oo Port Usage Yoice 20 508 ideo 2477 Audio and Video High Port Usage Threshold The High Port Usage threshold represents a percentage of the total number of video or voice ports available It is set to indicate when resource usage is approaching its maximum resulting in no free resources to run additional conferences When port usage reaches or exceeds the threshold the red area of the gauge flashes and a System Alert is generated The default port usage threshold is 80 and it can be modified by the system administrator For more information see the RMX 1500 2000 4000 Administrator s Guide Port Usage Threshold on page 18 71 MCU State The MCU State indicator displays one of the following lStarting up 15 25 The MCU is starting up The time remaining until the system start up is complete is displayed between brackets while a green progress indicator bar indicates the start up progress Progress Indicator Bar Time Remaining Starting up 15 25 W mcu state NormaL The MCU is functioning normally Amcu state major The MCU has a major problem MCU behavior could be affected and attention is required Polycom RMX 1500 2000 4000 Getting Started Guide Address Book Ve The Address Book is a list
117. om Conference information included in the Meeting Invitation For more information see the RMX 1500 2000 4000 Admunistrator s Guide Polycom Conferencing for Microsoft Outlook on page 9 1 Polycom RMX 1500 2000 4000 Getting Started Guide Starting a Conference from the Conferences Pane To start a conference from the Conference pane 1 In the Conferences pane click the New Conference 4 button The New Conference General dialog box opens RMX IP Address Firewalled Signaling Host 172 22 192 32 A mT OS m oHm Start Tim E Name Status Role fir Addres Alias Na Network Dialirg Dil Audio Videc 43020 d2 23P a i Sa New Conference gt ene I D a gt Participants F Signaling Monitor g Hardware Monitor 4 Meeting Rooms E Reservations Rarely Used faa IVR Services i IP Network Services F Recording Links G ISDN PSTN Network Services 44 Conference Profiles 44 Entry Queues amp SIP Factories E Log Analysis SystemA lerts Partic The system displays the conference s default Name Duration and the SUPPURT_1061657406 4 participants Display Name SUPPORT_1489412004 Duration BEE Joo j M Permanen t Conference Routing Name a Profile Factory_Video_Profile ID Conference Passwor d J Chairperson Passwor d oo O O Reserve Resour
118. onsible for printing or clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period United States Safety Construction Details All connections are indoor only Unit is intended for RESTRICTED ACCE
119. ontent can be sent during the Gathering Phase The content is displayed in the large video window of the participant s layout while 3 39 Chapter 3 Basic Operation 3 40 the Gathering slide is displayed in a smaller video window in the layout Content EE EN dM Gathering Slide wt Weekly Sales Meeting April 14 2010 For more information see the RMX 1500 2000 4000 Administrator s Guide Video Preview on page 2 39 Polycom RMX 1500 2000 4000 Getting Started Guide Text Indication in the Video Layout Endpoint Names During conferences you can view the names of the endpoints that are connected to the conference in your endpoint s video layout windows The MCU can display up to 33 characters of the endpoint s name depending on the window s layout size The following is an example of endpoint name display in the endpoint screen Endpoint names in Unicode or ASCII in 2 x 2 video layout Tarney Orion Room The displayed name is determined as follows e The system displays the name that is defined at the endpoint e If the endpoint does not send its name Fora defined H 323 or SIP participant e The system displays the name from the participant definition Foran undefined H 323 participant e Display the H 323 ID alias or Display the E 164 alias or Display nothing if all the fields are empty 3 41 Chapter 3 Basic Operation Fora SIP undefined pa
120. or for which you have entered the password or that don t have a Chairperson Password assigned e A Chairperson Password field and a Refresh button are displayed The Refresh button does not change the Chairperson Password it resfreshes the Conferences list to display all ongoing conferences with the requested password For more information see Using the Chairperson Password for Filtering on page 3 49 e A Chairperson Password column is included in the conference data Chairperson Password Field Conferences 1 OO Refresh Button ae EA E E Chairperson Password Refresh Chairperson Password ame statue io Stare TinEnd Time chairperson Password Column Chapter 3 Basic Operation List Pane The List pane displays details of the item selected in the Conferences pane or RMX Management pane The title of the pane changes according to the selected item When selecting an ongoing conference in the Conferences pane it displays the list and parameters of the connected participants Parteipan ss SS eMM Total number of participants When selecting an item in the Device Management pane lists the items currently defined for that item For example if Users is selected it displays the list of RMX Users defined for the selected RMX RMX Management Viewing Permissions i R S 2 S x Cc 8 D S T ay Z Q O O x Status Bar 3 6 The RMX Management pane lists the ent
121. or meeting organizer instructs the conferencing system to call the participant Dial out participants must be defined mainly their name and telephone number and added to the conference This mode can only be selected at the conference definition stage and cannot be changed once the conference is running Gathering Phase The Gathering Phase of a conference is the time period during which participants are connecting to a conference It is enabled for the conference in the Conference Profile Gathering Settings dialog box During the Gathering Phase a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints All connected participants are kept informed about the current conference status including names of connected participants participant count participant type video audio etc 3 37 Chapter 3 Basic Operation During the Gathering Phase the audio of all participants can be heard and the video of active speakers is displayed in the video windows as they begin talking Textual Information Live Video From Connected Participants y i r r Bill Oren uit igs E la Henry Vv Ill ama Recording Connected Optional Additional Participant Indicator Participants Information Count If enabled Conference Access Information Numbers 3 38 Polycom RMX 1500 2000 4000 Getting Started Guide Gathering
122. osoft Office Communicator MEETING DETAILS Dial Manually Video Number 7218817 to Connect Meeting Password 12 S view the meeting stream or recording TECHNICAL SUPPORT If you need help contact technical support at e 1 800 555 2222 e help example com e http help example com video calendaring NOTICE Polycom conferencing service can be used to record meetings By participating in this meeting you agree that your communications may be monitored or recorded at any time during the meeting DO NOT EDIT BELOW THIS LINE BEGIN POLYCOM VMR ENCODED TOKEN UESMWUNPTS1BVURITOSVTUJFUJISCIBPTHIDTOOtQVVESUSOVU1CRVIxPQpQTOxZQO09NLVNUUKVBTU1FRVRITKC9dHJ1ZOp PTFIDTOOtQOHBSVIQQVNTVO9SSRFIFUVVIUKVEPWZhbHNICIBPTFIDTOOtUDIHTKFMSUSHUESTVEZIWD1Ac2IwLmvV4YW1wbG RDOxMgpQTOxZQO9NLVZFUINITO49MQo END POLYCOM VMR ENCODED TOKEN NaN 0 0 0 80 0 0 0 0 0 0 aaa Mana Bell Engineer Polycom If the attendee is the first to connect to the meeting he she starts the meeting by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint s numeric input device If enabled automatically generated passwords are ignored For more information see the RMX 1500 2000 4000 Administrator s Guide Polycom Conferencing for Microsoft Outlook on page 9 1 and Automatic Password Generation Flags on page 18 43 3 31 Chapter 3 Basic Operation Connecting to a Confer
123. participant to the conference View Participant Received Video to display the video sent from the conference to the participant The Video Preview window opens http 172 22 189 134 Site Monitoring Microsoft Internet Explorer __ internet If the video card installed in the PC does not support DirectDraw Acceleration a black window may be viewed For more information including workstation minimum requirements see the RMX 1500 2000 4000 Administrator s Guide 3 59 Chapter 3 Basic Operation Operations Performed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of each conference is set when the new conference is created The default duration of a conference is 1 hour All conferences running on the RMX are automatically extended as long as there are participants connected to the conference A conference s Duration can be extended or shortened while it is running by modifying its scheduled End Time To extend or shorten a conference manually 1 Inthe Conference List pane double click the conference Name 2 Inthe General tab modify the End Time fields and click OK Tonterences 4 Display Name fy Support 04113 3 53 Pl Duration Routing Name F YCOM 18845 Start Time TE 199 9595 End Time 04 08 2009 yj at 13 55 tata tg rane Conference Password ay Marketing Bede 3 54 Pl l
124. performed via the RMX Web Client are e Starting monitoring and managing conferences e Monitoring and managing participants and endpoints as individuals or groups Participant A person using an endpoint to connect to a conference When using a Room System several participants use a single endpoint Endpoint A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an endpoint can be a phone a camera and microphone connected to a PC or an integrated Room System conferencing system Group A group of participants or endpoints with a common name Starting the RMX Web Client Before you begin you need to get the following information from your system administrator e User name e Password e MCU Control Unit IP Address 3 1 Chapter 3 Basic Operation To start the RMX 2000 Web Client 1 In your browser address line enter http lt Control Unit IP Address gt and press the Enter key The Login screen is displayed 4 POLYCOM RMX 1500 Link to RMX Manager POLYCOM RMX 2000 a Installer POLYCOM RMX 4000 Welcome so oOo o a T AN RMX_7 0 0 115 2 Enter your Username and Password and click the Login button On first entry the default Username and Password are both POLYCOM The RMX 2000 Web Client main screen is displayed The Login screen contains a link to the RMX Manager installer 4 Using the RMX Manager appli
125. r Version 6 or higher e Basic knowledge of video conferencing concepts and terminology 1 21 Chapter 1 System Overview 1 22 2 First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500 2000 4000 consists of the following procedures Preparations 1 Preparations Gather Network Equipment and Address Information get the information needed for integrating the RMX into the local Hardware Installation network and Unpack the RMX Setup Modify the Management Network parameters on the USB Key 2 Hardware Installation and Setup First Entry Mount the RMX ina rack Power up and Configuration Connect the necessary cables 3 First Entry Power up and Configuration Power up the RMX Register the RMX Connect to the RMX Configure the Default IP Network Service Configure the ISDN PSTN Network Service 2 1 Chapter 2 First Time Installation and Contiguration Preparations Gather Network Equipment and Address Information Preparations Hardware Installation and Setup First Entry Power up and Configuration 2 2 IP Services The IP addresses and network parameters which enable communication between the RMX its management application and the conferencing devices are organized in two IP services e Management Network Control Unit e Default IP Service Conferencing Service During the First En
126. r high volume data communication Consists of 23 B channels of 64 Kbps each and one D channel of 64 Kbps In Europe the PRI line provides 30 B channels one D channel PSTN Public Switched Telephone Network A LDAP Lightweight Directory Access Protocol P Appendix A Glossary Explanation Term QCIF Quarter CIF A video format with image size of 176x144 pixels that transmits 9 115 Mbps at 30 frames per second a quarter of the capacity of CIF For more information see CIF QoS Quality of Service QoS defines the performance of a network service such as the average delay between packets RS 232 A standard for serial interface connection SIP Session Initiation Protocol An application layer protocol designed to work over IP networks A SIP service defines the properties and the IP addresses of the SIP network componenis Span An ISDN line or leased line A span may be of either T1 United States or E1 Europe type Also called a circuit SRTP Encryption of SIP Media is supported using SRTP Secured Real time Transport Protocol and the AES key exchange method A 1 5Mb digital switched line used in the United States ToS Type of Service ToS defines optimization tagging for routing audio and video packets WAN Wide Area Network A communications network that services a geographical area larger than the LAN Whiteboard An on screen shared notebook for placement of shared documents A 6
127. r undefined participants directly to a conference IP and ISDN PSTN for undefined participants via a single dial Entry Queue IP and ISDN PSTN Cascading Conferences e Simple Cascading of 2 MCUs and Star Topology e Multi Hierarchy Cascading MIH Gateway Using a special Gateway Profile the RMX can be used as a gateway that provides connectivity across different physical networks such as H 323 SIP ISDN and PSTN The Gateway also provides connectivity between the ISDN PSTN endpoints and the DMA Security e Media Encryption available at conference and participant levels based on AES 128 Media Encryption and DH 1024 Key Exchange standards e Secured Communication Mode SSL TLS e Secured conferences via DTMF codes and limited monitoring of secured conferences e Auditor to analyze configuration changes and unusual or malicious activities in the RMX system e Network security can be enhanced by separation of the Signaling and Management Networks e RMX Users can be disabled by the administrator or automatically when inactive Disabled Users can be enabled by the administrator e Enhanced Security Environment can be implemented In such an environment the following attributes are implemented Password management e Strong Passwords and password re use history rules e password aging rules password change frequency and forcing password change e Conference and Chairman Passwords 1 11 Chapter 1 Syste
128. ral conference templates provided they are not used to start an ongoing conference at the same time If a dial in number conflict occurs prior to the conference s start time an alert appears ISDN dial in number is already assigned to another conferencing entity and the conference cannot start The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected Name Routing Name or ID already exist in the system the conference will not If an ongoing conference Meeting Room or Entry Queue with the same Display be started For detailed description of Conference Templates see RMX 1500 2000 4000 Administrator s Guide Conference Templates on page 8 1 3 30 Polycom RMX 1500 2000 4000 Getting Started Guide Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meeting invitation sent by Outlook to each meeting attendee The following example shows a Polycom Conference invitation as received by Outlook running on a workstation Meeting D Bell Maria 18 56 11 03 2010 n O Brien Sean E a ee re ee ee ee eee ee Click Link to You have been invited to join a meeting using the Polycom Sg siea iia Poin the meeting using Polycom CMA Desktop ee J Join the meeting using Micr
129. rar FIC DANN tS inueniri a E E 3 62 Saving an Ongoing Conference as a Template 0 3 64 Copy and Paste Conierence aiat A 3 64 COP CONLE NCE a e E R 3 64 Paste COn Shen Ce ua a anes aunsceve ee see teaarnaene 3 65 Paste COMI Erence A Srnie eE aedabcttsaetoise duane 3 66 Changing the Video Layout of a Conference 3 67 MIdEO FOTCE yngie ea ON 3 69 Enabling and Disabling Video Clarity seene 3 71 Participant Level OperatiOns sisser i 3 72 Copy Cut and Paste Participant sccsinisesisitsrinnrns 3 75 Copy Particl Pai E aua a E EEN 3 75 Polycom RMX 1500 2000 4000 Getting Started Guide E Ei E werner Terme E E TA ETE tr 3 76 PEF C ANE aron dessa tes aed eee wanda 3 77 Paste Parhicipant IAG iencucnta watsanotiustoncstayeienanadvaeeansinentetnties 3 78 Personal Layout Control with the RMX Web Client 3 79 Personal Layout Selection with Click amp View eee 3 81 Conference Control Using DTMF Codes oes eeeeeeeeeeeees 3 83 Keone TAE c amen ms er err tee ener nen a ete renee ner 3 85 Personal Conference Manager PCM ce ceeeeseseecseeeneeeseeeeesseeeees 3 86 bike al E eee ee an A een Cer re rrr eer ot rr 3 86 PVN TOC aesicige act pe scias pera E 3 88 PTT rnar CIV E sess ea ect T E S 3 88 Remote Control Device Keys oo cece eeseessesseceeeeeeeeseeeeeeneeeseenes 3 90 Menu Navigation Arrow and Zoom Keys seess 3 90 PCM Main Menu Level 1 oon eeeeseeeseeeseceeeeseseeeeeaeeeseenes 3 93 EE VG We ca
130. rrent conference Paste the participant into the selected conference as a new participant with parameters modified via the Address Book Participant Properties dialog box To withdraw the Content Token from the participant back to the MCU for re assignment Define the selected participant as the conference leader chairperson Define the chairperson as a regular participant without chairperson privileges Initiate Content Broadcast Control to prevent the accidental interruption or termination of H 239 Content that is being shared by this participant For more information see the RMX 1500 2000 4000 Administrator s Guide Content Broadcast Control on page 2 88 Cancel Content Broadcast Control For more information see the RMX 1500 2000 4000 Administrator s Guide Content Broadcast Control on page 2 88 Connect directly to the internal website of the participant s endpoint to perform administrative configuration and troubleshooting activities Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 7 Participant Level Operations Continued Menu Description Option p AGC Enable AGC for the participant with weak audio signal Auto Gain during ongoing conferences Control Notes e To implement AGC for the participant audio the ENABLE_AGC System Flag in system cfg must be set to YES The flag s default value is NO For more information see the RMX 1500 2000 4000 Administrator s Guide Adding a Pa
131. rticipant e Display the SIP DisplayName field or Display the SIP Address SIP application server or Display the SIP ContactDisplay field or Display nothing if all the fields are empty Fora defined H 320 participant e The system displays the name from the participant definition Foran undefined H 320 participant e Display the Terminal Command String TCS 2 to identify the participant or Display nothing if the string is not received or empty e Ifthe endpoint s Display Name is changed in the RMX Web Client it overrides all the above To change the Display Name 1 Inthe Participants list double click the participant or right click the participant and then select Participant Properties 3 42 Polycom RMX 1500 2000 4000 Getting Started Guide The Participant Properties Media Sources dialog box opens ae ia A G T Name Status ID____ S Name 1 Marketing 2 participants Daryl Patterson Pro erues Daryl Patterson conference z r Operator E r r Participant J Add to Address Book 2 Enter the new Display Name in the Name field 3 Click OK 3 43 Chapter 3 Basic Operation 3 44 Text Indication The Text Indication appears in the window of the current speaker in the participant s layout in addition to the endpoint name It displays the conference Secure mode on or off total number of connected participants number of video participants and number of
132. rticipant to the Address Book on page 5 4 Enabling AGC may result in amplification of background noise Participant To view all Participant Properties Properties For more information see the RMX 1500 2000 4000 Administrator s Guide Participant Level Monitoring on page 10 15 Copy Cut and Paste Participant The RMX user can Copy Cut and Paste participants between differ rent conferences running on the RMX including his her current conference These functions when used via the RMX Manager with its ability to manage multiple RMXs participants allows the RMX user to Copy Cut and Paste participants between conferences running on different RM Xs Copy Participant The Copy command copies all the participant s properties and makes them available for pasting The participant remains connected to his her current conference To copy a participant 1 Inthe Participants List pane right click the participant you want to copy 3 75 Chapter 3 Basic Operation 2 Inthe drop down menu select Copy Participant amp oR ike Oo Bae le SUPPORT_1275978809 3 participants Rex Sally gt Conn 192 33 45 68 Ja Rax Solomon lt gt Conn 192 334569 Ja os Gavin Disconnect Participant Delete Participant N T S a Q Copy Participant Cut Participa Participant Properties Cut Participant The Cut command copies all the participant s properties and makes them available for pasting The
133. s Toolbar Buttons IP Addres Alias Na Network Dialing Dil Audio Video Encryptio FECC Tok Content T fe POLYCOM dh Not Full F 81890 2 POLYCOM_1780343365 8 participants fy 169 FORCE_ME lt M conne cted 172122 H 323 amp Dial o fey 169 lt conne cted 172 22 H 323 Dialo fy 172 5 lt conne cted al apa H 323 amp Dialo Rex 169_263 Id secondary 172 22 H 323 ce Dial o oe Rex 186SIP lt conne cted 172 22 SIP Dial o Ry 173 d gt waiting for dia 172 22 H 323 f biali 4 ex Rex 168 FORCE_ME lt M conne cted 172 22 H 323 Dial o Rex 168 FORCE_ME SB conne cted 172 22 H 323 3 Dial o Tooltip appears when cursor is positioned over button 3 47 Chapter 3 Basic Operation 3 48 e Right clicking anywhere in the Conferences or Participants pane and selecting an operation from the menu AELE Name Status IP Addres Alias Na Network Dialing Di Audio POLYCOM_1780343365 8 participants Fan 1698 ew particpent E E ied x 169 Add Participant From Address Book irez H 323 fa Dial o we maa Disconnect Participant cist ata Diano Rex 169_2 Aaaa 17222 H 323 Dialo ame Re 186SIF commence 172 22 SIP amp Dial o Rey 173 men 17222 H 323 S Diali 4 ex Ry LESH eran ieia H 323 Dialo fey 168 a 172 22 H 323 4 Dial o Abort H 239 Session 4dd Participant to Address Book Connect to Website lt lt Op erations Participant Properties Menu Multi Selection Using mu
134. s The maximum length of each field is 80 characters Billing Enter the conference billing code if applicable 12 Click OK An entry for the new conference appears in the Conferences pane If no participants were defined for the conference or as long as no participants are connected the indication Empty and a warning icon 4 appear in the Status column in the Conferences pane The status changes when participants connect to the conference If no participant connects within the time specified in the Conference Profiles gt Auto Terminate gt Before First Joins field the conference is automatically terminated by the system 3 26 Polycom RMX 1500 2000 4000 Getting Started Guide Starting a Reservation To start a conference from the Reservation Calendar 1 In the RMX Management pane click the Reservations entry 4 The Reservation Calendar is displayed Click the New Reservation E button i View Administration Setup Help RMX IP Address 172 22 192 28 Signaling Host 172 22 192 32 MCU Prefix in GK 9431 esto Reservations Listtay e i cr xxv Tae Display N Status 1D Start Tim End Time 11 6 2008 11 7 2008 Fri1178 2008 Sa S TestC NotF 64590 2 36PM 3 36 PM S TestC Bi Singl 82910 2 37PM 3 37P fx TestC d Empt 65499 2 37PM 3 37PM S TestC Empt 13391 2 38PM 3 96 PM c TestC h Empt 19093 2 38 PM 3738 PM D TestC Empt 09631 2 38 PM 38 PM i gt RMX Management 7 a Freque
135. s runner 60cm in length for rack installation on the RMX 4000 19 amp 23 racks both require that these runners be installed on the rack MEC2475A LO 23 bracket to be fitted to the front of 2 the RMX 4000 Make sure that boxes contain all the required parts 2 6 Polycom RMX 1500 2000 4000 Getting Started Guide 4 Remove the boxes and top Stratocell and open the anti static plastic bag wrapping the RMX 5 Holding the handle on each side lift the RMX 4000 from the box and place it on a flat surface or ina rack Remove any packaging material prior to positioning the RMX 4000 rack Write down the RMX s serial number that is on a sticker on the back of the unit Attention AN Two people are required to lift the MCU out of the box and when installing it ina It will be needed for product registration later in the process 2 7 Chapter 2 First Time Installation and Contiguration Modifying the Factory Default Management Network Settings on the USB Key 2 8 The USB key contains a text file lan cfg which holds the factory default IP address parameters These parameters must be modified to your local network settings using the LAN Configuration Utility also on the USB key To modify the USB key settings 1 Take the USB Key from the Installation Accessories kit and insert it into the PC workstation and double click LanConfigUtility exe to start the utility The LAN Configuration Utility dia
136. sa aee cect S EA 3 93 MEN EG ALI CID e nan die ceameoeaantinas 3 93 Participants Mute Status 0 eseeseeeeseecseeeeeeeneeeeeeees 3 95 Cate a COON vacate tn E E E E EE E 3 98 VIALE OTTO a A rer tn see erry 3 99 Pecoro E ee E ere 3 100 PCM Main Menu Level 2 eesseseserssresrrsrisrrsrerrrsrsrrssresrees 3 102 Drop igztea ass oye csse E 3 102 Terminate Conference eeeeeseseeeesreerrerrrrrerrerrerrssreerssreees 3 103 GIOSSOTY 646 46 40444 65004 004 2005 6060000 A Table of Contents System Overview This Getting Started Guide provides information on the installation and basic operation of your RMX system Chairpersons and Operators users who start and manage conferences for other users please read e Chapter 1 System Overview e Chapter 3 Basic Operation System Administrators please read e Chapter 1 System Overview e Chapter 2 First Time Installation and Configuration e Chapter 3 Basic Operation For more information on configuring and managing the system refer to the RMX 1500 2000 4000 Administrator s Guide included with the system Unless specified differently all screen captures Diagrams and Figures included in this guide apply to RMX 1500 RMX 2000 and RMX 4000 RMX 1500 2000 4000 The Polycom RMX 1500 2000 4000 Multipoint Control Unit MCU is a high performance scalable IP network H 323 and SIP and ISDN PSTN solution that provides the user with feature rich and easy to us
137. stsonutsadeedentntassssortundesesaqpan diab aseneaammonsietatantscades 3 9 Displaying and Hiding the Address Book ssec 3 10 Conterence Temp ates esson eit cadileaaecadiestomeeesaees 3 10 Displaying and Hiding Conference Templates 3 10 Customizing the Main Screen antara a 3 11 Customizing the RMX Management Pane eee 3 12 Starine COntereneeiss c5 sistacaeciasisasciutcateawaldadunuasictantensctansausanian em aeke 3 14 Starting a Conference from the Conferences Pane 3 15 GMS all Ai etre ete ie aac seta ate 3 16 Participants TaD benene a aa 3 21 Information a0 sssi a n eating nests 3 25 DEALING a RESERV ALO Naisena a AA 3 27 Starting an Ongoing Conference From a Template 3 29 Starting a Video Meeting from a Microsoft Outlook Polycom Meetme TVA LATION otun bctiestunath ou vad ocadavtan EA 3 31 Connecting toa COnterENCe ieri nin eE aS aa RSE 3 32 Direct Diala na A N 3 32 Foz Fari Dal Ws e tice saies ates eae csca reeset aeascales 3 33 OU Parl CUP ANS esaia na aaee 3 33 ISDING Po TIN Participants sentene 3 33 Connecting to a Polycom Conference from an Outlook Mee tite Pyrtal fieree en ana a 3 34 Paltry OUCeuci ACCESS arrn ea E E 3 35 F929 ANGI Dalits iaie a 3 35 AP eecl g a el Gy bal cc vesna mere mr ren eT Or ee eer pn eee erst worer nee 3 36 ISDN and PSTN Participants 0 0 eeeeeseeeereeeneeeeeeees 3 36 Dial out Participants nises i hace 3 37 Automate D
138. t m Chairperson Password oOo SY ID pas o Profile Factory Video Profle v Line Rate 384Kbps gt r Reserve Resources for Video Participants fi Reserve Resources for Audio Participants fi Maximum Number of Participants E stomatic Vv ISDN PSTN Network Service Dial in Number 1 Dial in Number 2 The End Time is changed and the Duration field is updated 3 60 Polycom RMX 1500 2000 4000 Getting Started Guide To terminate a conference manually 1 2 In the Conferences list select the conference you wish to delete and click the Delete Conference button You are prompted for confirmation Conferences 1 L Display stets 0 Star Tim End Time Sy Saleb 29023 4 03PM 5 03 PM RMX 2000 EJ s re you sure you want to delete Sales Click OK to terminate the conference Adding Participants from the Address Book Once the conference has started you can add participants to a conference directly from the Participants Address Book without having to use the New Conference Participants tab To drag amp drop participants into the Participants List 1 2 Open the Address Book Select drag and drop the participant that you wish to add to the conference directly from the Participant Address Book into the Participant List Standard Windows multiple selection techniques can be used in this procedure is GPi T o ix Ol wm m amp Oe 3 cA ae
139. t Security gt ISDN PSTN gt PRI Settings gt Span Definition gt Phones gt Spans gt System Flags Network Service Name Default IP Service Authentication User j Name Authentication oo Password Table 2 9 Fast Configuration Wizard Security SS Authentication User Name Authentication Password 15 Click Next Enter the conference Entry Queue or Meeting Room name as registered with the proxy This field can contain up to 20 ASCII characters Enter the conference Entry Queue or Meeting Room password as defined in the proxy This field can contain up to 20 ASCII characters 2 29 Chapter 2 First Time Installation and Contiguration 2 30 The IP Network Service is created and confirmed JJ IF Network service created 16 Click OK During the initial RMX setup if the system detects the presence of the RTM ISDN card the ISDN PSTN Network Service definition screens of the Fast Configuration Wizard are enabled If there is no RTM ISDN card in the RMX or if you do not want to define an ISDN PSTN Network Service go to Step 33 A new ISDN PSTN Network Service can be defined even if no RTM ISDN card is installed in the system but only via the ISDN PSTN Network Service gt Add New Service dialog box The Fast Configuration Wizard s ISDN PSTN configuration sequence begins with the ISDN PSTN dialog box gt IP Management Service RA Network Service Name
140. t contain 176 pixels CIF can be sent at frame rates of 7 5 10 15 or 30 per second When operating with CIF the amount of data to transmit cannot exceed 256 K bits where K equals 1024 The CIF video format has the capacity to transmit video images of 352x288 pixels at 36 45 Mbps and 30 frames per second A 4CIF format has four times the capacity of CIF QCIF has quarter the capacity of CIF Codec Coder decoder A device that converts voice and video into digital code and vice versa Refers to the endpoint video camera and video board that are used for videoconferencing Conference Connection between two or more endpoints exchanging video and audio information If only two endpoints are involved a conference is called point to point and no MCU is required If more than two endpoints are involved itis called a multipoint conference and an MCU Multipoint Control Unit is required as the management system For more information see MCU CSU Channel Service Unit Customer provided equipment that is used as an interface between a communication network and the data terminal DBA Dynamic Bandwidth Allocation Used to allocate the bandwidth needed to transmit the additional packets for LPR Polycom RMX 1500 2000 4000 Administrator s Guide Abbreviation Term DTMF Dual Tone Multi Frequency A system of coded signals used by touch tone telephones in which a specific sound frequency or tone is assigned to each key so that
141. that may exist between the calling endpoint local and the MCU or called endpoint remote Internet Protocol The working protocol that forms the basis of the internet i Polycom RMX 1500 2000 4000 Administrator s Guide Explanation Term ISDN Integrated Services Digital Network A set of protocol and interface standards voice video and data that comprise a telephone network There are two types of ISDN lines BRI and PRI ITU T Standard International Telecommunications Union Telecommunication Standardization Sector formerly CCITT An international group that produces official standards for telecommunications LAN Local Area Network A group of computers and other devices linked via a network s operating system R Line Rate The amount of bandwidth used by a communication device measured in Kbps kilobits per second L Lost Packet Recovery An algorithm that creates additional packets that contain recovery information necessary to reconstruct lost packets MCU Multipoint Control Unit Device which allows more than two sites to be connected in a video conference Null modem cable A serial cable designed to eliminate the need for communication equipment when two digital devices are directly connected to each other Participant A person using an endpoint to connect to a conference When using a Room System several participants use a single endpoint PRI Priority Rate Interface An ISDN interface designed fo
142. the signal can be easily recognized by a computer The codes enable data input and control of voice processing systems DTMF signals can pass through the entire connection to the destination device and therefore are used for remote control after the connection with the MCU is established A 2Mb digital switched line used in Europe Endpoint A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an endpoint can be a phone a camera and microphone connected to a PC or an integrated Room System conferencing system FECC Far End Camera Control In certain video cameras the accompanying software that enables a participant to control a remote camera Used in Continuous Presence video conferences in conjunction with the LSD option For more information see LSD Frame A group of bits that make up an elementary block of video data for transmission by certain protocols Frame Rate The number of video frames displayed on screen during one second measured in fps frames per second G 711 ITU T audio algorithm 64Kbps 3 4 kHz G 722 ITU T audio algorithm 64Kbps 7 kHz G 728 ITU T audio algorithm 16Kbps 3 4 kHz Gatekeeper A type of server that performs two main functions translates LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management H 221 ITU T standard that defines how to multiplex video audio control and user data into one seria
143. the RMX in a 19 rack e Using the chassis runners on the RMX 1500 Install the chassis runners provided by Polycom in the rack using the screws supplied by the rack manufacturer two screws per chassis runner 2 9 Chapter 2 First Time Installation and Contiguration Mount the RMX 1500 on top of the chassis runners Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets eau mm mm i CIF CIC CIC Ci 7 CI mi i ao OO OO OO OO OCO og 9 ICI OC CCF CICI CIC Ci a a Cr CU EE Cor E Chassis runners are 60cm 23 62 in length If your rack depth is different a shelf can be used instead e Using a shelf Install the shelf supplied by the rack manufacturer in the rack Mount the RMX on the shelf Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets 02 OG OJ OO Oo oe eo EO ODC OC 00O CA 00 00 0 Dina a a a 22 22 66 55 Se 5 Se SS S68 S50 A ne ar ar a em mea 2 10 Polycom RMX 1500 2000 4000 Getting Started Guide Connecting Cables to the RMX 1500 To connect the cables e For the RTM IP 1500 module Connect the Media cable to LAN 2 port Connect the Network cables to the MNG Signaling port amp MNGB Management Network port Optional Connect the Shelf Management cable
144. ticipants Maximum MPM Mode 80 participants MPM Mode 160 participants MPMx Mode 180 participants Double card MPMx Mode 90 participants Single card Enter the number of audio participants for which the system must reserve resources Default 0 participants Maximum MPM Mode 80 participants MPM Mode 200 participants if all ports are set to Audio Only MPMx Mode 720 participants Double card with all ports are set to Audio Only MPMx Mode 360 participants Single card with all ports are set to Audio Only Indicate the total number of participants that can be connected to the conference The automatic setting indicates that the maximum number of participants that can be connected to the MCU is determined according to resource availability Note If a number is specified it should be large enough to accommodate the participants specified in the Reserve Resources for Video Audio Participants fields Select this check box if you want ISDN and PSTN participants to be able to connect directly to the conference The default Network Service is automatically selected A different ISDN PSTN Network Service can be selected from the Network Services list Chapter 3 Basic Operation 3 20 Table 3 2 New Conference General Options Continued ese Dial in Number 1 Dial in Number 2 Leave this field blank to let the system automatically assign a number from the dial in range defined for the sele
145. tions to be performed by all conference participants or by chairperson only are configured in the Conference IVR Service assigned to the conference For more information see the RMX 1500 2000 4000 Admunistrator s Guide Defining a New Conference IVR Service on page 14 9 To use the DTMF codes to control the conference the DTMF input must be first enabled on the endpoint remote control for example entering Table 3 9 Default DIMF Codes to Manage Conferences and Participants opens See Romnn Conference help help ee iar 3 84 Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 9 Default DTMF Codes to Manage Conferences and Participants Sean Poin Requesting Help A participant can request help using the appropriate DTMF code from his her touch tone telephone or the endpoint s DTMF input device The participant can request Individual Assistance default DTMF code 0 or Conference Assistance default DTMF code 00 Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance provided that an Operator conference is active Participant who is waiting for User Operator Assistance is displayed with the following icons in the Status column of the Participants pane Awaiting Individual Assistance The participant has requested the user s operator s assistance Awaiting Conference Assistance The participant
146. to the Shelf port e For the RTM ISDN 1500 module Connect the E1 T1 cables to their PRI 1 4 ports Power Cable E1 T1 PRI LAN 2 media MNG signaling Connection s MNGB management amp Shelf Figure 2 1 RMX 1500 Rear Panel View with AC Power and Communication Cables The LAN 1 LAN3 LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed 2 11 Chapter 2 First Time Installation and Contiguration Installing the RMX 2000 For detailed instructions precautions and requirements for installing the RMX 2000 refer to the Polycom RMX 2000 Hardware Guide e The following procedures have to be performed to install the RMX 2000 in your site e Installing the RMX in a rack or as a standalone e Connecting the RMX 2000 to the power source e Connecting the network LAN IP and ISDN cables to the RMX Mounting the RMX 2000 in a Rack There are two methods for installing the RMX in a 19 rack e Using rack brackets on the RMX 2000 Install rack brackets supplied by the rack manufacturer in the rack Mount the RMX 2000 on top of the rack brackets Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets OO OO OO OO OD gt mm Oo Oo Oo Oo a WO oo oo oo oo oo oo oo oo o 00 O0 O0 OO OO OO OO OO OO OO OO OO oo ea on O00 OO OO OO OO OO OO OO OO OO OL oo Q Q Q Q Q Q Q
147. transparent and while maintaining contrast do not completely obscure the overlaid video The Endpoint Name Transparency feature can be disabled by adding a new flag to the System Configuration and setting its value to NO as follows SITE_NAME_TRANSPARENCY NO For more information see the RMX 1500 2000 4000 Admunistrator s Guide System Configuration on page 18 5 Permanent Display of Endpoint Names Endpoint Names can be permanently displayed by adding a new flag to the System Configuration and setting its value to YES as follows SITE_NAMES_ALWAYS_ON YES For more information see the RMX 1500 2000 4000 Admunistrator s Guide System Configuration on page 18 5 Closed Caption When enabled IP endpoints that support FECC Far End Camera Control can also be configured to provide real time text transcriptions or language translations of the video conference by displaying closed captions The captions for a conference may be provided by the captioner who is present in the conference or the captioner may use a telephone or web browser to listen to the conference audio When the captioner sends a unit of text all conference participants see it on the main monitor for 15 seconds The text then disappears automatically Endpoint Name display is not affected by Closed Captions display For more information see the RMX 1500 2000 4000 Admunistrator s Guide Closed Captions on page 2 48 Closed Captions option
148. try Configuration the parameters of these two network services are modified to comply with your local network settings Management Network The Management Network enables communication between the RMX Control Unit and the RMX Web Client and is used to manage the RMX The RMX is shipped with default IP addresses as listed in Table 2 1 Management Network Definition The definition of the Management Network can be done by two methods e USB key recommended method The system is shipped with a USB key containing the default IP addresses for the control unit and the shelf management These defaults are first modified in the PC and then uploaded to the RMX e Direct connection Creating a private network between the RMX and the computer and modifying the management network parameters using Fast Configuration Wizard in the RMX Web Client For more information see the RMX 1500 2000 4000 Administrator s Guide Configuring Direct Connections to RMX on page G 1 Default IP Service Conferencing Service The Default IP Service Conferencing Service is used to configure and manage communications between the RMX and conferencing devices Polycom RMX 1500 2000 4000 Getting Started Guide IP Network Services Required Information When installing an RMX unit these default IP addresses must be modified to your local network settings Therefore it is important that before powering the RMX unit up for the first time that you obtain th
149. tton or Right click and select Save Conference Conferences i Ed j Conference Properties The conference is saved to a template whose name is taken from the ongoing conference Display Name Copy and Paste Conference The RMX user can Copy and Paste conferences When using the RMX Web Client conferences can copied and pasted on the same RMX however when using the RMX Manager with its ability to manage multiple RMXs conferences can be copied and pasted between different RMXSs Copy Conference The Copy command copies all the conference s properties including connected participants and makes these properties available for pasting starting a new conference The copied conference remains active until it terminates or is deleted To copy a conference 1 Inthe Conferences List pane right click the conference you want to COpy Polycom RMX 1500 2000 4000 Getting Started Guide 2 Inthe drop down menu select Copy Conference OnTrerences de X pt bel jm Find A Display Name Status D Start Tim ex Logistics 50494 8 12 PM ex Marketing 30371 8 09PM TE een Te iat poaa Delete Conference ex Su 09 PM Copy Conference Quick Search Conference Properties Paste Conference The Paste Conference command starts the new conference on the same RMX or on a different RMX To paste a conference gt gt Right click in the Conferences List pane and in the drop down menu select P
150. ueue IVR Service Service Includes all the voice messages and video slides used to guide participants though their connection process to the MCU and route them to their destination conference Entry Queue IVR Service is the default Entry Queue IVR Service provided for the default Entry Queue 2 43 Chapter 2 First Time Installation and Contiguration Customizing the RMX s Default Conferencing Settings 2 44 You can customize the conferencing entities to your organization s requirements To customize the Voice Prompts and Video Slides to different organizations users languages etc first record the required messages and create the video slides and then create the appropriate conference IVR Service or Entry Queue IVR Service These services must be assigned to the appropriate conference profile or Entry Queue For more information see the RMX 1500 2000 4000 Administrator s Guide IVR Services on page 14 1 To modify the conference properties such as the conference line rate specific video layout for the conference or the background that is used for the video display skin create a new Conference Profile This Profile can be used for defining new ongoing conferences Meeting Rooms and Single dial Entry Queues For more information see the RMX 1500 2000 4000 Administrator s Guide Defining Profiles on page 1 9 To allow ISDN participants to connect to a single dial Entry Queue a dial in number must be assign
151. ure full screen Only one CIF video resource is used for each connection VSW mode conferencing is defined by e Conference Line Rate setting in the conference profile All endpoints must connect to the conference at the same Line Rate Line rates range from 192kbps to 6Mb 8Mb with MPMx The RMX will always connect participants at the highest possible video quality the is supported by the conference Line Rate e Endpoint capabilities Compliant endpoints can connect to conferences at resolutions of up to 1920 x 1080 pixels 1080p The video quality for the conference is determined by the Highest Common Mechanism and is based on the endpoint with the lowest capabilities that is connected to the conference The Highest Common Mechanism enables the system to dynamically select the best video quality as endpoints connect to and disconnect from the conference Polycom RMX 1500 2000 4000 Getting Started Guide Operator Conference In Continuous Presence mode a special conference that enables the RMX user acting as an operator to assist participants without disturbing ongoing conferences and without being heard by other conference participants The operator can move a participant from an Entry Queue or ongoing conference to a private one on one conversation in the Operator conference Video Resolutions Resolution Configuration for CP The Resolution Configuration dialog box enables the RMX administrator to modify the video resolut
152. us devices on the network such as gatekeepers and SIP server This name must defined using ASCII characters Comma colon and semicolon characters cannot be used in the Routing Name The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows e If ASCII characters are entered as the Display Name it is used also as the Routing Name If a combination of Unicode and ASCII characters or full Unicode text is entered as the Display Name the ID such as Conference ID is used as the Routing Name If the same name is already used by another conference Meeting Room or Entry Queue the RMX displays an error message and requests that you to enter a different name The system displays the name of the default Conference Profile Select the required Profile from the list The Conference Profile includes the Conference line rate media settings and general settings For a detailed description of Conference Profiles see the RMX 1500 2000 4000 Administrator s Guide Conference Profiles on page 1 1 Enter the unique per MCU conference ID If left blank the MCU automatically assigns a number once the conference is launched This ID must be communicated to conference participants to enable them to dial in to the conference Chapter 3 Basic Operation Table 3 2 New Conference General Options Continued r ewe o Conference Password Chairperson Password E
153. using the 71 DTMF code For details see Secured Conference Monitoring on page 3 53 e as Operator Conference Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 5 Conferences Monitoring Information Continued e a Displays the status of the ongoing conference If there is no problem with the participant s connection no indication is displayed If one of the following statuses occur the appropriate indication is displayed proceeded by a warning icon h Audio There is a problem with the participant s audio Empty No participants are connected Faulty Connection Participants are connected but the connection is problematic Not Full Not all the defined participants are connected Partially Connected The connection process is not yet complete the video channel has not been connected Single Participant Only one participant is connected Video There is a problem with the participant s video Content Resource Deficiency Content will not be sent to legacy endpoints Awaiting Operator A participant has requested operator assistance The Conference ID assigned to the conference Start Time Conference start time The time the conference is expected to end Dial in Number 1 The Conference dial in number for ISDN PSTN participants Additional information about the conference can be viewed when accessing the conference properties 3 51 Chapter
154. vidus page Main Menu Level 2 Main Menu POLYCOM Right Arrow Corresponds to the 7 Drop Participant Remote Device s Right Arrow Key Action Go to Sub Menu of Selected Option Click amp View PCM Main Menu Level 2 can only viewed and accessed by ISDN endpoints by using DIMF Codes 7 and 8 3 89 Chapter 3 Basic Operation Remote Control Device Keys 3 90 PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow FECC keys of the endpoint s remote control device Menu Navigation Arrow and Zoom Keys The PCM Menu is navigated using the Remote Device s Arrow Zoom Keys which are defined as follows Arrow Keys Remote Device Far Key Zoom Keys mire r q Numeric Keys They are defined as follows Table 3 10 PCM Menu Navigation Go up one menu level Delete the character to the left of the cursor when entering data Exit the PCM menu and return to normal conference video from PCM the top level menu Select the video window to the left when navigating a video layout Initiate PCM from a conference Polycom RMX 1500 2000 4000 Getting Started Guide Table 3 10 PCM Menu Navigation Go down one menu level Confirm current selection in the PCM menu Select the video window to the right when navigating a video layout Initiate PCM from a conference Cycle upward through the displayed menu options
155. y enter Mobile Phone Pa 4631000 MCU Maple Room 4631000 Conference ID 1001 Password 34567 Conference Conference Password 4631000 ate Maple Room Conference ID 1001 34567 oap SE Sa ISDN 4004 Endpoint i rr o i o a Tr 1002 Hh oak Room 71356 S Conference ID 1002 9251000 DefaultEQ al ae Conference ID 1000 IP Endpoint Phone 4631000 Ni Ma DefaultEQ polycom com SIP Endpoint Conference ID 1002 9251000 Password 71356 IP Endpoint Figure 3 2 Dial in Connection via Entry Queue H 323 Participants Dialing is executed in the same way as for conferences where the Entry Queue ID Name replaces the Conference ID Name H 323 participants dial Gatekeeper Prefix Entry Queue ID Name Example Prefix in gatekeeper 925 Entry Queue ID 1000 gt gt The participant dials 9251000 3 35 Chapter 3 Basic Operation 3 36 H 323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destination conference to the initial dial string Gatekeeper Prefix EQ ID Destination Conference ID Example Conference ID 1001 gt gt H 323 participants dial 9251000 1001 H 323 participants can also bypass the conference IVR voice messages by adding the Conference Password to the initial dial string Gatekeeper Prefix EQ ID Destination Conference ID Password Example Conference ID 100

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