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Polycom DOC2230A User's Manual

1. Print All Paste Girit The Conference Properties General dialog box opens x General Settings Participants Video Sources Recording Name ff Cont Entry Password Duration 200 Web Chairperson Password Biling Numeric ID pai User Defined 1 I Enty Queue Access Uset Defined 2 A I Meet Me Per Conf DE p Conference Type p Media Supported Network j Video Session G Standard C Audio CiP Video Switching Meeting Room Video Audio IP ISDN C Transcoding C Operator Continuous Presence Classic eA Remarks Remarks History Cancel Apply Help 2 Inthe Name box enter the conference name 3 Inthe Numeric ID box enter the desired conference Numeric ID 10 Chapter 7 Defining a New Video Conference In the User Defined Fields boxes enter the requested information if required Change the Conference s Duration if required In the Supported Network box select the appropriate network types that will be used to connect participants to the conference Select IP to allow only IP participants to the conference In the Video Session area select Video Switching Transcoding or Continuous Presence For more information about these types of conferences see Video Conference Types on page 4 3 When selecting Continuous Presence you can select Classic or Quad Views for the different layout options If ZP only is selec
2. See Euse z ee a Select the appropriate Video Layout for the conference The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab For more information about setting Video Layouts see the MGC Manager User s Guide Volume I Chapter 6 Setting Video Layouts 24 25 26 Chapter 7 Defining a New Video Conference Alternatively select the Auto Layout check box to have the system automatically and dynamically apply layouts with the appropriate number of display windows according to the number of connected video participants In a Continuous Presence conference you can add visual effects such as borders and colors to the video layouts display on the endpoints For more details see the MGC Manager User s Guide Volume I Chapter 4 The Click amp View application available on participants endpoints allows participants to modify their Personal Layouts and the chairperson to modify the conference layout in a Continuous Presence conference For details about Click amp View see the MGC Manager User s Guide Volume Chapter 11 You must assign an IVR service to the conference to enable Click amp View Use the default values for the remaining parameters These parameters are detailed in the MGC Manager User s Guide Volume I Chapter 4 Click OK The conference starts MGC 50 MGC 100 Getting Started Guide Defining a New Video Meeting Roo
3. connect participants to the conference at this line rate or lower according to their individual capabilities In a Conference On Port COP select the estimated highest transfer rate common to all participants In this mode all conference participants must use the same video parameters In order to maintain a minimum video quality for a Conference On Port there is a minimum threshold line rate that participants must support in order to connect with video The minimum line rates necessary to connect to a Conference On Port are displayed in Figure 7 1 Participants attempting to connect at rates below the minimum conference line rate threshold are connected as Secondary Audio Only Table 7 1 Conference On Port Line Rate Minimum Thresholds Defined Conference Minimum Participant Line Rate Necessary for Line Rate in Kbps Video Connection in Kbps In the Msg Service Type field select IVR or None for a conference without voice messages An IVR service allows participants to interact with the MCU by using DTMF codes and provides functionalities such as Conference Entry password Conference Chairperson identification Roll Call Invite and Click amp View For more information about IVR see the MGC Manager User s Guide Volume II Chapter 2 If you have selected IVR in the Msg Service Name list select the name of the predefined IVR Service for the conference If left blank the default IVR Service is automatically selected if
4. MARKETING the participant can dial 271478 or 27MARKETING IF the Entry Queue name is EQ and its numeric ID is 3000 the participant can dial 273000 or 27EQ1 to access the MR IF only 27 is dialed participants are be routed to the default Entry Queue if one is defined When no gatekeeper is present H 323 participants dial the IP address of the MCU s IP card followed by and the conference Entry Queue Numeric ID For example if the IP card address is 172 22 190 162 participants will enter 172 22 190 162 1478 to access the conference or 172 22 190 162 3000 to access the Entry Queue If no Entry Queue conference numeric ID or if the wrong numeric ID is entered participants are be routed to the default Entry Queue if one is defined If no default entry queue is defined in the system the call is disconnected SIP participants When a new conference reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy SIP participants dial the conference Entry Queue URI using the format Conference or Entry Queue name domain name For example MRO1 polycom com or EQ polycom com Usually for SIP conferencing an Ad Hoc Entry Queue is used In this scenario the first participant dials the Entry Queue and creates a new conference while the other conference participants dial directly to the conference using the conference name or Numeric ID When dialing from a Microsoft Windows Messenger
5. Stop Current Indication Repeating Remove MCU Reset MCU Properties MGC 50 MGC 100 Getting Started Guide The Resource Report dialog box opens Resources Report E xi Details Subject Total Bad Active _Non Reserved Reserved ta 7123 Ports 0 0 0 0 0 Audio 8 Medium Band idio A 0 0 0 0 0 Audio V 0 0 0 0 0 Audio 15 Audio 0 0 0 0 0 Audio 112 8 0 112 0 Video 8 Video Processors 8 0 0 8 0 MUX non encrypted 128 Ports 72 0 0 72 0 256 Ports 64 0 0 64 0 384 Ports 40 0 0 40 0 512 Ports 40 0 0 40 0 768 Ports 24 0 0 24 0 T1 Ports 8 0 0 8 0 E1 Ports 8 0 0 8 0 encrypted 128 Ports 36 W B 256 Ports 36 0 384 Ports 20 20 0 ad 4 gt Port Unit Alloc Method Fiter Circular gt Close ooo ooo B The Resource Report window contains the following columns Table 8 1 Resource Report Columns Subject Type of MCU resource Includes the Network Resources that are used by participants to connect to the system and Media Resources that are used by the system to run different types of conferences Total Total number of resources of the same type installed on the system The number of disabled or faulty resources of each type Active The number of ports currently used to run conferences for each resource type Non Reserved The number of ports that are not reserved to be used within the next 5 minutes for each resource type Chapter 8 Management Tools Table
6. 3 40 Chapter 3 Initial System Configuration Table 3 15 SIP Settings Options Continued as Outbound Proxy Outbound Proxy is Select this check box if the outbound proxy is different than SIP installed on a different computer than the one the Server SIP server is installed on IP Address or If you have selected Outbound Proxy is different Name than SIP Server enter either the IP address of the outbound proxy or its host name if a DNS server is used Enter the port number the outbound proxy is listening to The default port is 5060 c Click OK The SIP dialog box reappears 15 Click Next The Security dialog box opens x Authentication C User Domain type lt Back Next gt Cancel Help The Security dialog box lists the authenticated entities registered with the preferred proxy The Authentication is done in the SIP server and can be skipped 3 41 MGC 50 MGC 100 Getting Started Guide registered individually and marked as Trusted in the LCS With Microsoft LCS 2005 you can register the IP card and mark it as Trusted hence all the conferences and Entry Queues are automatically registered as Trusted in the LCS s With Microsoft LCS 2003 each Entry Queue and conference must be 16 Click Next The Span dialog box opens IP Span iP HostNName Communic H323 Address 128 22 132 19 s12_RE1 Auto IP12 H323 ID 12 I Register spans host
7. 8 4 Resource Report Network Resources Details ISDN Services ISDN Network Services This section describes the available bandwidth in B channels for each type of ISDN connection Only the installed types of connections are displayed El Number of channels on E1 ISDN interfaces T1 Number of channels on T1 ISDN interfaces H 323 IP Services IP resources per participant type This section describes the available ports for each possible type of IP H 323 and SIP participant The available number of ports in any particular row represents the total bandwidth and resources available for all types of participants so if one type of participant were to use some resources the available resources for all other types of participants rows would be less The Resources Report displays the total number of IP ports available according to the Conference Type Line Rate and Encryption in the format Media_Line Rate_Conference Type Media may include Voice Video or Encrypted Video ports For example VOICE_ONLY designating Audio Only participant resources VIDEO 128 SOFT_CP designating video participants using a line rate of 128 Kbps in a Software Continuous Presence conference All IP participant types are listed in this manner listing the available resources for IP participants in Standard Video and Audio Conferences Software Continuous Presence Encrypted Participants Encrypted Participants in Software CP and Encrypted Partic
8. Least recommended Each IP card in the MCU registers independently with the gatekeeper The H 323 endpoint dials directly to this card using the cards alias as registered with the gatekeeper The call is routed once to the MCU card If the card has resources the call is accepted otherwise the call is rejected 3 32 Chapter 3 Initial System Configuration Table 3 11 H 323 Parameters Continued Fc Service Mode cont Board Hunting In this mode the MCU is registered with the gatekeeper using the Network Service prefix In addition all the IP cards that are defined in the same Network Service register with the gatekeeper with the same prefix When using the Network Service Prefix for dialing the IP call that reaches the gatekeeper is forwarded to first available IP card on the MCU according to the cards registered with the gatekeeper for the Network Service whose prefix was used In this mode the dialed string must begin with the IP Service prefix and can be followed by the conference Numeric ID For example H 323 prefix Conference Meeting Room numeric ID name In a gateway call the prefix can be followed by a Gateway Session Profile or by another format that can be read by the gateway H 323 prefix gateway service prefix gateway delimiter gateway information Notes e This mode is dependent on the gatekeeper s implementation as the gatekeeper may not allow multiple registrations from dif
9. To define a new On Going Audio Conference 1 Expand the MCU tree 2 Right click the On Going Conferences icon and then click New Conference On Going Conferen New Conference New Operator Conference Print All Paste Giri y Paste 4s Gtr P The Conference Properties General dialog box opens Properties Product Management General Settings Participants Recording Remarks History ai Name Conf Entry Password Duration 2 00 Web Chairperson Password Billing Numeric ID MCU Product Management z TETE IF 7 a I Entry Queue Access User Defined 2 WEED REESE User Defined 3 Conference Type Media r Supported Network Standard Audio vo Meeting Room Video Audio IP ISDN ATM MPI Operator Remarks Update Remark Cancel Apply Help xl 6 5 MGC 50 MGC 100 Getting Started Guide 6 6 parameters are hidden in all dialog boxes and menus This is intended for Audio i 5 The MCU can be set to Audio Look amp Feel mode in which all video related bridges The Audio Look amp Feel mode is set in the Options menu For more details refer to the MGC Administrator s Guide Chapter 5 3 If Audio Look amp Feel is not set for the MCU in the Media box select Audio to define an Audio Only conference and hide the video properties If Audio Look amp Feel is set for the system the conference is automatically set to Audio
10. and application sharing The recommended port range is 49152 to 65535 After you enter the first port in the range the system automatically fills in the last port in the range according to the total number of calls FECC UDP Define the ports used for FECC After you enter the first port in the range the system automatically fills in the last port in the range 3 47 MGC 50 MGC 100 Getting Started Guide 3 48 Table 3 17 Fixed Ports amp NAT Options Continued es Eee When fixed ports are exhausted Selecting one of the following options defines the card behavior when all allocated ports in the firewall are exhausted when the initial number of predicted calls is exceeded e Allocation ports dynamically to allocate any of the available ports in the firewall to calls that exceed the number of predicted simultaneous calls These ports may not be secured Reject to reject any request to open additional ports and the call will be rejected NAT Traversal Use Span External Address External IP address Define the method in which the public IP address is mapped to the IP card s internal address Off No external IP address will be used Select this option for local calls Specify Select this option to manually define the IP card s public IP address Auto The IP card s public IP address is automatically retrieved from the HTML Answer of the external server http videovideo polycom austin
11. even when participants with lower capabilities connect However this method limits the number of Continuous Presence participants to the number of ports on the Video card which is six Conference On Port requires Video card A conferencing method suitable for large Continuous Presence conferences or when several Continuous Presence conferences are running on the MCU In Conference On Port all conference participants use a single video port This method allows for more than six participants to join a Continuous Presence conference and allows for up to six Continuous Presence conferences to be run on the MCU In a Conference on Port conference a video layout can be selected for the conference but all the participants including the speaker view the same layout and the same participants The Personal layout selection is not available in Conference on Port and the video quality is determined by the highest common video parameters and by the video line rate MGC 50 MGC 100 Getting Started Guide Entry Queue 4 4 An Entry Queue is a special routing lobby that is used for routing participants to their target conference One or several dial in numbers are assigned to the Entry Queue and they are used by callers to all conferences Once callers are connected to the Entry Queue they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords optional Both Video and Audio Only confere
12. l 6 11 MGC 50 MGC 100 Getting Started Guide 7 Defining a New Video Conference The following entities can be defined for Video conferencing e Define a Video Entry Queue e Start an On Going Video Conference e Set up a Video Meeting Room Defining a New Video Entry Queue You can create several Entry Queues each with a different set of parameters to match the parameters of target conferences If an Entry Queue is set to Video Switching the destination conference audio video and line rate settings must be identical to the Entry Queue settings or the participants will not be able to move to the target conferences In Entry Queues defined as Transcoding or Continuous Presence the line rate and video setting are the maximum set for participants connections However participants can connect at a lower rate using their endpoint capabilities The line rate and the video parameters used for connections to the Entry Queue are maintained when moving to the target conference If you have not already done so define the Entry Queue Service in the IVR Services before defining the Entry Queue For more details see the MGC Manager User s Guide Volume II Chapter 2 Entry Queues can be encrypted For more details see the MGC Manager User s Guide Volume II Chapter 1 7 1 MGC 50 MGC 100 Getting Started Guide To define a new Video Entry Queue 1 Expand the MCU tree right click the Meeting Rooms Entry Queues and SIP Fact
13. 8 1 Resource Report Columns Reserved For each resource type the number of active ports plus the number of ports for conferences that have reserved resources but disconnected participants and reserved conferences to be run in the next 5 minutes Resources Report Network Resources Resources Report x Details Subject Total Bad Active Non Reserved ISDN Services E1 30 1 0 oo oo o T1 CAS Services MPI Services 323 Services IP Default Service VOICE_ONLY 96 36 VIDEO_128 96 36 VIDEO_256 96 96 VIDEO_384 48 48 VIDEO_512 48 48 VIDEO_768 24 24 VIDEO_1152 24 24 VIDEO_T1 12 VIDEO_128 SOFT_CP 96 VIDEO_256_SOFT_CP VIDEQ_384_SOFTCP 48 VIDEQ_512 SOFTCP 48 VIDEQ_768_SOFT_CP 24 VIDEQ_1152_SOFT_CP 24 VIDEO_T1_SOFT_CP 12 e0000000000000005 e0000000000000000 g e0000000000000000 1120 ENC_ONLY oll Port Unit Alloc Method Fiter Circular v Close The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks This information includes network resources only In order for participants to connect to a conference they may also require Audio Video Data or MUX resources depending on the type of participant and the type of conference In the example shown here the MCU contains one Network Interface module connected to a E1 span totaling 30 channels 1 x 30 channels MGC 50 MGC 100 Getting Started Guide
14. ATM 155 First Virtual T1 CAS LAN serial MPI MGC Manager control An independent LAN connection separate from the connection conferencing connection Clock synchronization Synchronizes to an external network Lecer External MGC 50 MGC 100 Equipment Operator workstations LAN RS 232 Modem Internet Reservation systems LAN Internet Modem MGC 50 MGC 100 Operating temperature 10 40 C 507 104 F Storage temperature 40 70 40 158 F Relative humidity 15 90 no condensing Operating altitude Up to approx 3 000m 10 000ft MGC 50 MGC 100 Getting Started Guide Table 1 1 MGC Unit Specifications Storage altitude Up to approx 12 000m 40 000ft Storage ESD 15kV Conference Setup MGC 50 MGC 100 Integrated scheduler Yes API to 3rd party Yes reservation systems Diagnostics MGC 50 MGC 100 Power up Yes On line Yes Remote Yes paisa MGC 50 MGC 100 Reliability Hot swappable modules Yes Front panel removable Yes modules Power Supply MGC 50 MGC 100 AC Input 100 240 VAC 50 60 Hz Power Consumption MGC 50 MGC 100 AC Maximum Power AC Voltage 10 AC Voltage 15 Amp at 100 consumption Amp at 100 VAC and 7 5 Amp at 220 VAC 5 Amp at VAC protected by a 15 Amp 240 VAC circuit breaker protected by a DC Voltage 42 Amp at 48 15 Amp circuit VDC protected by a 50 Amp breaker circuit breaker 1 5 Chapter 1 Before You Begin Network Equipment Numbers and Addresses 1 6
15. Dialin Number 1 Diahin Number 2 H 323 Service Fe H 323 Network Servi H 323 Service Prefix aA Hep 10 11 12 13 Chapter 6 Defining a New Audio Conference Select the Limited Sequences check box to limit the number of times that the Meeting Room can be activated If this check box is cleared the Meeting Room can be activated an unlimited number of times In the Number of Occurrences field determine the number of times the Meeting Room can be activated 1 means that the conference can be activated once and then it will be deleted from the system 2 or more means that the conference can be activated that number of times and the conference remains in sleep mode in between recurrences In the Meet Me ISDN Service pane click the Plus button to define dial in numbers for this conference If you do not define a dial in number the system will assign a dial in number from the range of dial in numbers defined in the Network Service The H 323 Network Service prefix is automatically assigned to the conference after the Meeting Room is saved on the MCU It is then displayed in the first row of the Meet Me H 323 Service table To add prefixes for H 323 participants to dial using other H 323 Network Services click the Plus button Click OK The Meeting Room is added to the Meeting Rooms Entry Queues and SIP Factories list e833 Meeting Rooms Entry Queues amp SIP Factories 2 bbz
16. Span Type Select the span type from the drop down list select either T1 usually in the U S or E1 usually in Europe Service Type Select PRI Primary Rate Interface for all ISDN lines that are not leased lines To define ISDN Leased Lines service refer to the MGC Administrator s Guide Chapter 3 NFAS To define an ISDN NFAS Service refer to the MGC Administrator s Guide Chapter 3 7 Click Next The PRI Settings dialog box opens x r Sub services Default num type X Num plan ISDN x Voice 31KHz C Speech Default Add Del lt Back Next gt Cancel Help 3 11 MGC 50 MGC 100 Getting Started Guide 8 Inthe PRI Settings dialog box define the following parameters Table 3 2 PRI Settings Dialog Box Options ae rs Default num type The num type defines how the system handles the dialing digits If you want the network to interpret the dial digits for routing the call select Unknown For video conferencing purposes select the ISDN option Voice Indicate the frequency of the data being sent For practical purposes the Voice option is set to 3 1 KHz as it is the more widely used frequency Sub Services Some service providers carriers may have several service programs that can be used They may also use a backup service provider in case of malfunction in the ISDN network The Sub Service list displays the list of currently defined sub servi
17. about viewing card parameters see MGC Manager Administrator s Guide Chapter 4 8 10 Chapter 8 Management Tools MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation To view the Faults list 1 Right click the MCU icon and then click Faults Product Management Normal Disconnect IP Configuration New Reservation Resource Report Dongle Information CDR MCU Utils gt Retrieve Diagnostic Files d Fast Configuration Wizard Play Batch Telnet IP Terminal SNMP Stop Gurrent Indication Repeating Remove MCU Reset MCU Properties 8 11 MGC 50 MGC 100 Getting Started Guide The Faults window opens x iS Category Level Code Description Sep 23 2002 01 43 43PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 3 Ssp 23 2002 01 4343PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 5 Unit ID 2 Sep 23 2002 01 4243PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 5 Unit ID 1 Q Sep 23 2002 01 4313PM CARD MINOR_ERROR H323_LAN_LINK_STATUS_DOWN Board ID 5 Unit ID O ssp 23 2002 01 4303PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 5 Unit ID 12 sep 23 2002 01 2317 PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 1 Ssp 23 2002 o11818PM CARD MAJORERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Sep 23 2002 12 23 07PM CARD MAJOR_ERROR UNIT N
18. and all the video parameters are hidden In the Name box enter the conference name Change the Conference Duration if required In the Conf Entry Password box enter the conference password digits only number of digits can be set in the system cfg file For additional information refer 5 The default minimum number of digits for the conference password is 4 but the to the MGC Administrators Guide Chapter 5 7 In the Web Chairperson Password box enter the Chairperson password if required In the Numeric ID box enter the desired conference Numeric ID In the User Defined Fields boxes enter the requested information if required The User Defined fields are displayed only if the Show User Defined Fields in Conference Parameters option is selected in the Database Manager Chapter 6 Defining a New Audio Conference 10 Click the Settings tab The Properties Settings dialog box opens Properties Product Management x General Settings Participants Recording r General Settings I Encryption J Enable IVR Service Msg Service Name lt lt Basic I OnHold F Enable Invite F Silencell Before First Join 5 Min After Last Quit 1 4 Min m Media Settings Audio Alg Advanced gt gt Cancel Apply Help Parameters in the Conference Properties Settings dialog box are grouped in two main panes General Settings and Media Settings By defaul
19. clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules This equipment is identified by the FCC registration number If requested the FCC registration Number and REN must be provided to the telephone company Any repairs to this equipment must be carried out by Polycom Inc or our designated agent This stipulation is required by the FCC and applies during and after the warranty period United States Safety Construction Details Unit is intended for RESTRICTED ACCESS LOCATION Unit is to be installed in accordance with th
20. connectors in the MCU J B wll NEA BAAS Figure 3 3 Attaching the Monitor and Key Board to the MGC 100 3 2 Chapter 3 Initial System Configuration Figure 3 4 Attaching the Monitor and Key Board to the MGC 50 Insert the DOS diskette into the MCU diskette drive Reset the MCU by turning it off and then on or if it is turned off turn it on The command line is displayed Type C gt dir mcu cfg and press Enter Type C gt mcul cfg gt edit lan cfg and press Enter The Edit screen opens displaying the IP configuration parameters Move the cursor to the appropriate line and enter the new IP Address If required modify the Subnet Mask and the Default Gateway values Save the new IP configuration and exit the DOS editor Disconnect the monitor and keyboard from the MCU and mount the Main Control Module cover back to its place Restart the MCU 3 3 MGC 50 MGC 100 Getting Started Guide Installing the MGC Manager To configure and control the MGC unit and to setup conferences you must Initial IP install the MGC Manager software on a customer provided computer or Configuration server Up to 30 MGC Manager enabled PCs c
21. mainly used for monitoring when there are connection problems The Participant Properties can be displayed for all connected participants or disconnected defined participants Undefined dial in participants who disconnect from the conference are removed from the Participants list and cannot be monitored For a description of these tabs refer to the MGC Manager User s Guide Volume I Chapter 5 Chapter 5 Basic Operations Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences e Adding a new participant to a conference e Connecting Disconnecting participants e Muting Unmuting participants e Locking Unlocking the conference e Changing the conference duration Terminating the conference manually e Changing the Video Layout in a Continuous Presence conference Additional operations performed during On Going Conferences are described in the MGC Manager User s Guide Volume I Chapter 6 Adding a Participant to a Conference gy Defining Dial out Participants You can manually add dial out participants to the conference The participant properties change according to the participant type and network connection The following procedure assumes that the default participant parameters will be used Therefore only the parameters that you must define are described here For a detailed description of the all participant parameters refer to the MGC Manager User
22. nsan ienres ir repi 1 1 System OvervieW 0 cece eee eee PERRA 1 1 MGC Unit Main Features 0 0 0 cece eee eee 1 2 MGC 50 MGC 100 Specifications 00 00 00 000 1 3 Network Equipment Numbers and Addresses 1 6 Hardware Description 00 cece eee eee eee eee 2 1 MGC 100 Components Location 00 0 0 000000 2 2 MGC 50 Components Location 00 0 0 e eee ee eee eee 2 6 MGC Unit Components 0 0 cece eee eee eee 2 8 Initial System Configuration 0 0c e eee eee 3 1 Initial IP Configuration 0 0 eee eee eee 3 1 Installing the MGC Manager 00 0 e eee eee eee 3 4 Starting the MGC Manager 0 0 0 c ee eee ee eee 3 6 Defining a n MCU i o b 6 eased bods thedle Made a ode the 3 7 Connecting toan MCU 0 eee eee 3 8 Configuring the Network Services 00 cee eee eee eee 3 9 Defining an ISDN Network Service 04 3 9 Defining Spans 0 0 0 0 eee ee eee eee 3 16 Defining Dial In Numbers 0 005 3 18 Defining the Gateway Range 0 0 eee 3 19 Completing the ISDN Network Service Definition 3 19 Assigning the ISDN Network Service to the ISDN Network Interface Module Net 2 Net 4 Net 8 000 3 19 IP Network Services 00 cee een eee eee 3 23 Assigning Network Services to the IP IP Cards 3 50 About Conferen
23. option is automatically selected and cannot be cleared The system is set to automatically save the participant to the local data base Clear this check box to cancel the save operation Click OK to add the participant to the conference If you add a participant who has the same name phone number or IP address of another participant in a concurrent conference the Participants Scheduling Conflicts window opens For details see the MGC Manager User s Guide Volume I Chapter 4 To add a pre defined participant to a conference l 2 Expand the MCU icon to display its options Double click the On Going Conferences icon right click the name of the desired conference and then click Properties The Conference Properties dialog box opens Chapter 5 Basic Operations 3 Click the Participants tab to add participants to the conference The Properties Participants dialog box opens Properties Select this check box to designate an operator controlled dial out conference connection 4 In the Pre Defined Participants list select the participants to add and then click the gt gt button 5 Alternatively you can define a new participant by clicking the New button 5 17 MGC 50 MGC 100 Getting Started Guide Making Dial Out Connections When the Dial Out Manually option is selected for the conference the operator connects the dial out participants to the conference Also when a participa
24. processing for participants in Continuous Presence and Transcoding conferences Conferences defined as Continuous Presence 8 5 MGC 50 MGC 100 Getting Started Guide Quad Mode must run on the Video 8 card Participants from multiple Video 8 cards can take part in a single conference Video Processors Total number of video processors from all Video 8 cards installed in the MCU Each video processor can run a single Continuous Presence or Transcoding participant MUX Displayed is the total number of MUX ports available according to the card type line rate and encryption A conference can be run on multiple MUX cards Encrypted participants always require MUX resources and use more resources than a regular participant IP Video participants do not require the MUX card as all IP cards have built in MUX functionality Port Unit Allocation Area 8 6 x Details Subject Total Bad Active Non Reserved I Reserved aj Data T123 Ports 0 0 0 0 0 Audio 8 Medium Band Audio 0 0 0 0 0 Audio 0 0 0 0 0 Audio 15 Audio 0 0 0 0 0 Audio V 112 8 0 112 0 Video 8 Video Processors 8 0 0 8 0 MUX non encrypted 128 Ports 72 0 0 72 0 256 Ports 64 0 0 64 a 384 Ports 40 0 0 40 0 512 Ports 40 0 0 40 0 768 Ports 24 0 0 24 0 T1 Ports 8 0 0 8 0 E1 Ports 8 0 0 8 0 encrypted 128 Ports 36 0 0 36 0 256 Ports 36 0 0 36 0 384 Ports 20 0 0 20 0 X Port Unit Alloc Method Fiter Circular X Close The Por
25. registered in the proxy with all the conferences and each card is assigned a priority per conference The proxy directs the incoming call to one of the registered cards If the card does not have enough resources the call is rejected and the proxy redirects the call to the next card according to the card s priority Usually the load is distributed between the cards by registering the first conference with the first card the second with the second card and so on 3 37 MGC 50 MGC 100 Getting Started Guide Table 3 13 SIP Options Continued Ea ee Register OnGoing Select the conferencing entity to register with the Conferences proxy Meeting Rooms In SIP conferencing the Entry Queues Meeting Entry Queues amp Rooms and conferences register with the SIP proxy SIP Factories The endpoint calls the conferencing entity directly and not the card Registering all the conferences with the proxy loads the proxy and the MCU as the registration is refreshed constantly every x seconds Therefore it recommended to register only the Entry Queues and define all the conferences and Meeting Rooms as Entry Queue Access Reservations are not registered Refresh SIP Enter the frequency in which the system informs the Registrations SIP proxy that it is active by re sending the details of Every n Seconds all conference types to the server If the various conferences and Entry Queues do not register within the defined time in
26. s Guide Volume I Chapter 4 5 13 MGC 50 MGC 100 Getting Started Guide To add a new participant to a Conference 1 List the On Going Conferences 2 Right click the icon of the conference to which to add a participant and then click New Participant Alternatively click the conference icon and then click the New Participant button on the Conference Toolbar The Properties Identification dialog box opens Properties E pe xj H323 Id ISDN Telephone Participant H 323 VoIP Participant 5 14 Default Participant Properties E IV Save Participant Identification Advanced Name Default Participant User Identifier String sent to Recording system Connection Type Interface Type Dial out bad SIP ha Participant IP Signaling Port 0 0 0 0 5060 SIP Address Address Type SIP URI z User Defined 1 User Defined 2 User Defined 3 User Defined 4 Broadcasting Volume 5 Listening Volume 1 GoS i Tae AA AA tn mie o I Audio Ony r vie Cancel Help SIP Participant x Chapter 5 Basic Operations LS The Identification parameters change according to the selected Interface Type In the Name box enter the participant s name 4 For video participants using H 221 aggregation enter the phone numbers separated by semicolons For example for a 2B participant 9251921 9251922 If using Bonding both numbers are the sa
27. select the name of the MCU to run the conference from the pop up list B Reservations in AccordDB loj xj Root H O Default Weboffice Audioalg Video Sess Meet Me Per Conf Auto Auto i esses Auto j Default Attending 56 G722 Print Template Cut Copy P Continuou Yes Continuou Yes Continuou Yes Video Swit Yes If the MGC Manager application is connected to several MCUs select the MCU name as well as the reservation template The conference begins and appears in the list of On Going Conferences e Options Wirdow Help PRERE caw BEREE E 2 ella n 0 18535 DD 5188253 toms oa 2 B poms Entry Queues SIP Factories 1 o Only mge 25 190 196 ng 50 186 33 nor 50 138 31 maczsa Tee Sas TAr nine Empty AB u AUJZZ Zo MSE Emoty A0222 A0222 1154 Name p Connection Beran rao 25 18575910 150 16 conrano EEStor cnr Deans Emote Empty Roady If no participants were defined in the Reservation template the TF PMems MMR Mem 22 iFreqo Gent NOM conference starts but contains no participants MGC 50 MGC 100 Getting Started Guide Viewing the Conference Dial in Properties The dial in numbers and passwords needed to enter a conference inclu
28. templates provided with the system or you can define a new On Going Conference For more details about defining new conferences see MGC Manager User s Guide Chapter 4 Defining a new Audio Only Conference or MGC Manager User s Guide Chapter 4 Defining a New Video Conference To start an On Going Conference from a default Reservation template 1 Connect to an MCU For more details see Connecting to an MCU on page 3 11 2 The Default folder in the Reservations Database window opens automatically when you open the MGC Manager Otherwise access this window by clicking Reservations in Accord DB from the Window menu Window Help New Window Cascade Tile Horizontally Tile Vertically Arrange Icons The Reservations Database window opens If the Reservations in Database window did not appear automatically and is not included in the Window menu options reopen this window using the login procedure described in MGC Manager User s Guide Volume Chapter 3 MGC Manager Basics You can move the Reservations in Database window by dragging the blue title bar You can also resize the window by clicking an edge and dragging it 3 Inthe Reservations in Database window expand the Default folder to display the list of default Reservation templates Chapter 5 Basic Operations Right click the icon of the Reservations in Database template and click Start Immediately If more than one MCU is connected
29. the network e Specify to manually set the IP address of the DNS servers Auto to automatically detect the DNS IP address if the DNS Server is defined in the DHCP and the DHCP obtain IP Address Automatically option was selected in the Settings tab DNS Server Addresses Primary DNS Server IP Address Secondary Tertiary DNS Server IP Address Local Domain Name 10 Click Next If Specify was selected this field is mandatory Enter the IP address of the primary DNS server If Specify was selected enter the IP address es of the next DNS server in line to resolve domain names as a fallback for the primary DNS server These fields are optional Enter the domain name where the MCU is installed The name of the domain includes the host part of URL or URI for example po ycom com Chapter 3 Initial System Configuration The H 323 dialog box opens xl I Forwarding m Gatekeeper Use Gatekeeper Off Specify C Auto Preferred Gatekeeper IP Address or Name Alternate Gatekeeper IP Address or Name Port fi 719 Service Mode Board Hunting v Prefix IV Refresh H 323 Registrations Every fi 20 Seconds LS This dialog box is skipped when defining a SIP only Network Service 11 Define the following parameters Table 3 11 H 323 Parameters a Cr Forwarding Select this check box to enable Forwarding Forwarding enables the MCU to indicate the IP address of another ca
30. 00 Getting Started Guide database application whether a conference with a specific Numeric ID may be started This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences For more information about Ad Hoc conferencing see the MGC Manager User s Guide Volume II Chapter 3 Meeting Rooms Meeting Rooms are conferences created once with no starting date or time no reserved resources and it can be activated as many times as required The Meeting Room remains in passive mode until the first participant connects to it and activates the conference To start the conference you simply let the participants know the start date and time dial in number and the Numeric ID of the conference No prior booking is required The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation In this mode a Meeting Room is usually defined for each of the employees in your organization This may require tedious work when your organization includes many employees and it also loads the MCU memory with all the saved Meeting Rooms Scheduled Conferences You can define a conference to start at a certain date and time or to start immediately Scheduled conferences run once and are then deleted from the MCU memory For scheduled conferences the MCU reserves resources for the conference participants provided the participant endpoints are defined du
31. 172 2218 BES prozom s9 2 cometes eee bee naa react acond Eron Ready Hi Mem10 T Portao T how 5 11 MGC 50 MGC 100 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes you can view detailed information about the connection parameters and status of each of the conference participants This is especially useful if there is a problem during the connection of the participant to the conference To check the properties of a participant e Inthe Status pane the Browser pane or the Monitor pane double click the participant icon Alternatively right click the participant icon and then click Properties A m Product Management Normal H g MCU Configuration E On Going Conferences 2 H ray Employee workshop ar std v ivr o Disconnect Participant Ctrl T Move Participant gt Copy Participant Ctrl C Cut Ctrl x Delete Del ci Exclusive Speaker e OnG Q amp A Management KR Partie Mute Audio Ctrl M amp Mute Video EB Rese Ea Block Audio H a Meet Turn Off AGC W o7 Alpha Properties The Participant s Properties dialog box opens displaying the following tabs Identification Advanced Connection Infol Connection Info2 Resource Details Disconnection Cause H221 ISDN H245 IP and Video Sources These tabs contain information that is relevant only to the participant s status while the conference is running and are
32. 3 POLYCOM gt MGC 50 MGC 100 Getting Started Guide Version 9 0 4 August 2010 DOC2230A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or
33. 3 16 IP SPAN Options Continued eS ee The type defines the format in which the card alias is sent to the gatekeeper Each alias can be of a different type H 323 ID alphanumeric ID E 164 digits 0 9 URL ID URL style address Transport ID IP address port number Email ID email address format Party Number identical to the E 164 format Note Although all types are supported the type of alias to be used depends on your gatekeeper s capabilities c Click the Fixed Ports amp NAT button to configure the NAT for each span as each mapped IP should be known to the firewall and the fixed signaling and media ports Selecting Fixed Ports allows you to define the ports that are allocated in the firewall to multimedia audio video and data conference calls x I Enable Fixed Ports Number of calls ft Signaling 1 per call TCP pts To Control 1 percal TCP 0 To Audio 2percal UDP 0 To Video 4 per call UDP pooo To Data percal TCP j0 To FECC 2percal UDP 0 To r When fixed ports are exhausted Allocation ports dynamically Reject LA M NAT Traversal Use Span Extemal Address pff C Specify Auto External IP Address 0 0 0 0 3 45 MGC 50 MGC 100 Getting Started Guide d Optional Define the following fields Table 3 17 Fixed Ports amp NAT Options Field Deseripton Enable Fixed Ports Enable Fixed Ports Select this check box to enable the c
34. 5 ISDN ay Diakout i o of a D gt connected 172 22 17 H323 Be oiaro a o 188 124 Falcon 188201 Ea aviv conference Product Management ID 2574 1 Connected Single Participant Dana Perez UD Disconnected 150N 925 Bed vito i vaco Invite 1A_Conference Product Manageme 0 Connected Empty Ready E VMem9 C il Poteo ScRL NM 7 The Status and Monitor panes take the form of a table Each row represents a conference or a participant Each column represents a parameter that is being monitored The Conference Name Status Phone Connection Type Retries Left Channel and Bonding fields also appear in the Status pane You can modify the order of columns in the Monitor and Status panes by moving the column heading s to the desired location in the table header The data in the Monitor and Status tables can be sorted according to a selected column Clicking on a column heading sorts the table data in descending order Clicking on the same column heading a second time sorts the data in ascending order Additional information about monitoring participants and conferences is described in the MGC Manager User s Guide Volume I Chapter 5 Listing Participants in the Browser and Status Panes You can view the list of participants currently connected to the conference in the Browser Status and Monitor panes To view the list of participants in the Browser pane 1 Expand t
35. 530 RS 449 optional 1 2 MGC 50 MGC 100 Getting Started Guide MGC 50 MGC 100 Specifications Table 1 1 lists the specifications of the MGC 50 and the MGC 100 units Table 1 1 MGC Unit Specifications Physical MGC 50 MGC 100 MGC 100 NEBS Width 15 19 with 21 23 21 23 with mounting plate with mounting plates mounting plates with unit at 90 Up to 24 kg Up to 48 kg Up to 58 kg Free space above the 3 in standard 3 It is recommended MCU rack installations standard for the installer to installation refer to the NEBS 9 ifa MPI Standards 8 is to be fitted H 323 Protocols MGC 50 MGC 100 Audio G 711 G722 48 G 722 1 G728 G 723 1 G729 Siren 7 Siren 14 H 261 H 263 Annexes N F P H 320 Protocols MGC 50 MGC 100 Audio G 711 G 722 48 G 722 1 G 728 G 723 1 Siren 7 Siren 14 H 261 H 263 Annexes N F P H 264 Cascading 1 3 Chapter 1 Before You Begin 1 4 Table 1 1 MGC Unit Specifications Channel aggregation H 221 BONDING Multi Rate HO Network Interfaces MGC 50 MGC 100 Network interfaces ISDN T1 PRI E1 PRI Multirate ISDN NFAS Leased lines T1 E1 Switched 56 IP H 323 and SIP LAN T1 CAS T1 CAS lines for Audio Only connections ATM 25 FVC COM 155 FVC COM Serial V 35 RS449 RS530 A extemal MGC 50 MGC 100 Communications Data rates 56 Kbps 1920 Kbps E1 Network interfaces ISDN T1 E1 ATM 25 First Virtual
36. BD Participants queue oy EERE Reservations o ae TR Audio EQ E aw 02 00 00 323 2189 327641 061832 EJ Eam ox o 310 a Ta aa a 1080 BS wivrk Ox oowoo sie gie asis2 29901 we zs ilico czman xz 210 oa i mo 2s Ei ox aas a aa a r Eene OK 02 00 00 a3 2194 290532 173750 6666 1080 Efra ox 02 00 00 304 211522 087381 4867 eer fA ox ozoo00 3192191 298090 151510 asn 2m5 gt ra NPIN OX 0200 00 315 2193 296471 174800 1228 248 Defaults conference IIB Powe ok 01 00 00 308 204650 237450 1617 1080 E Ervaneiet eas sect ox o2 o000 299 2198 16631 225502 2a 987 a3 on Aseas oK o2oo00 318 2190 121732 015461 o 235 hehe m De a momi ie Aes en dew PAS wet No 9901257 ka E videor OK 02 00 00 a21 oses 281041 om 2m5 EE Porycom_siP B Sales traning Name f ardfonfob Product Management 1D 2580 0 Connected Empty or WD disconnected 1323 172 2217 Bb Diot il a Participant Connectio Audo Ready B Mems i Poteo e Nm 4 To set the Audio Only Entry Queue as the default Entry Queue see Chapter 7 Creating an On Going Video Conference on page 7 6 Chapter 6 Defining a New Audio Conference Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption For a detailed description of all parameters see the MGC Manager User s Guide VoicePlus Edition Chapter 2
37. Browser pane expand the MCU tree to list its options 3 9 MGC 50 MGC 100 Getting Started Guide 3 In the MCU tree expand the MCU Configuration tree 4 Expand the Network Services tree Product Management Normal fe ga MCU Configuration iig Cards a3 Connections F RA IVR Msg Services amp Network Services By i operato B Network Services ti ISDN Ena GateWay Configuration vial Profiles x op Recording Links wi H323 Ea F 3 On Going Conferences 3 On Going Gateway Sessions 0 ih ATM d Participants Queue 0 Reservations 0 Meeting Rooms Entry Queues amp SIP Factories 16 Right click the Network Services ISDN icon and then click New Network Service amp Network Services ti New Network Service The new Network Service configuration wizard Settings tab opens Settings x Net Service Name Carrier 1 Span Type T1 z Service Type PRI 7 I NFAS lt Back Cancel Help Chapter 3 Initial System Configuration 6 In the Settings dialog box define the following parameters Table 3 1 Settings Dialog Box Options Ce Net Service Name Enter a unique name using up to 20 characters to identify the Network Service The Service Provider s name can be used
38. CUs Network list The MCU IP address must match Configuration the IP address defined in the MCU For details see Initial IP Configuration Installing the MGC Manager 1 Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services on page 3 1 To define an MCU Connection In the Browser pane right click the MCU Network icon and then click New MCU MCUs Network im j New MCU The Add MCU dialog box opens In the Name box enter a name that clearly identifies the MCU using up to 20 characters no comma period or semicolon xi Name if IPAddress Product name T mcuve 0 MCMSVer Cancel Advanced gt gt In the JP Address box enter the IP Address of the MCU as defined during the Initial IP Configuration Click OK The Add MCU dialog box closes The new MCU icon and name appear in the Browser pane H Tr MCUs Network Product Management Product Management 25 171 178 3 7 MGC 50 MGC 100 Getting Started Guide Connecting to an MCU Once the MCU connection parameters are defined the MGC Manager can be connected to all defined MCUs simultaneously The MGC Manager allows you to set up conferences make reservations monitor On Going Conferences and perform other activities on several MCUs The MGC Manager reports the status of each MCU connection Initial IP Configuration Installing the MGC Manager Starting the MGC Manage
39. Chapter 3 Defining Spans 15 To assign circuit identification numbers and orders a Inthe Spans pane of the Span and Phone dialog box click the Plus 3 16 Chapter 3 Initial System Configuration The Add Span dialog box opens x Circuits __ NFAS Circuit Id NFAS Id fo 0 Circuits Order Master Slave Pressing OK will immediately add the span Pressing Cancel in the previous dialog will not reverse the action Cancel b Define the following parameters Table 3 5 Add Span Dialog Box Options ee Ge ee Circuit ID The Circuit Identification is a logical number used to identify the span to the MGC Manager This number is later used to assign the span to the ISDN network card Type any positive integer from 0 to 65535 to be used as the circuit identification number in the MGC Manager Note If other Network Services are already defined make sure to use numbers other than those already assigned to the existing services Circuit Order The Circuit Order determines the order in which an MCU uses the spans to dial out c Once you have defined all the identification numbers click OK The Add Span dialog box closes and you are returned to the Spans and Phones dialog box 3 17 MGC 50 MGC 100 Getting Started Guide To delete a circuit identification entry e Inthe Spans pane click the Circuit Identification entry you want to delete and click th
40. Control Module Cover RS232 Connectors Network Connectors d e gl a i Lr Power Switch Fuse Dry Contacts RJ45 Connector Figure 2 4 MGC 100 NEBS Standard Rear Panel with External Connectors Chapter 2 Hardware Description MGC 50 Components Location Figure 2 5 shows the front panel of the MGC 50 The front panel provides access to the Main Control Module the Functional Modules and the Power Supply Module Status LEDs on the Main Control Module Functional Modules and Power Supply Module indicate the status of the system Main Functional Modules Control Module LEDs Ejectors Floppy Disk Drive COM Port Figure 2 5 MGC 50 Front Panel 2 6 MGC 50 MGC 100 Getting Started Guide Figure 2 6 shows the rear panel of the MGC 50 I O cards are inserted via the rear panel The rear panel also provides access to the fans power supply module network connections additional communications ports the main power switch AC inlet and fuse Slot A Main Control Module Cover Fuse Main Switch AC Inlet RJ45 Fan Connector Figure 2 6 MGC 50 Rear Panel with External Connector 2 7 Chapter 2 Hardware Description MGC Unit Components 2 8 The following table describes the MGC components A more detailed description is found in the MGC 50 MGC 100 Hardware amp Installation Manual Table 2 1 MGC Component Description NGE Description Compon
41. Figure 2 1 MGC 100 Front Panel 2 2 MGC 50 MGC 100 Getting Started Guide Figure 2 2 shows the rear panel of the MGC 100 The rear panel provides access to the network I O card connectors I O cards are inserted via the rear panel In addition the rear panel houses the main power switch AC inlet fans the fuse additional communications ports and alarm ports The Alarms port provides dry contacts for critical major and minor alarms Slot A RS232 Network Main Control Connectors Connectors Module Cover Main Switch and Circuit Breaker AC Inlet Dry Contacts RJ45 Connector Fan Figure 2 2 MGC 100 Rear Panel with External Connectors 2 3 Chapter 2 Hardware Description Figure 2 3 shows the front panel of the MGC 100 NEBS Standard The front panel as in the MGC 100 provides access to the Main Control Module the Functional Modules and the Power Supply Modules Status LEDs on the Main Control Module Functional Modules and Power Supply Modules indicate the status of the system Main m Functional Modules Control Module LEDs Ejectors Floppy Disk Drive COM Port Power Supply Module Cover Figure 2 3 MGC 100 NEBS Standard Front Panel MGC 50 MGC 100 Getting Started Guide Figure 2 4 shows the rear panel of the MGC 100 NEBS Standard The rear panel as in the standard MGC 100 provides access to the network I O card connectors and fans I O cards are inserted via the rear panel Main
42. H 323 Enter the frequency in which the system informs the Registration Every gatekeeper that it is active by re sending the IP n Seconds address and aliases of the IP cards to the gatekeeper If the IP card does not register within the defined time interval the gatekeeper will not refer calls to this IP card until it re registers If timeout is set to 0 re registration is disabled Note It is recommended to use default settings The following table describes the gatekeeper modes that can be configured with each of the listed gatekeepers Table 3 12 Gatekeeper Interoperability Gatekeeper Modes Board Pseudo Register as Types Hunting Gatekeeper Gateway Shading indicates the preferred configuration mode 12 Click Next 3 35 MGC 50 MGC 100 Getting Started Guide The SIP dialog box appears x r Servers Get SIP Servers Automatically Configure SIP Servers Manually _SIP Servers r Registrations Registration Mode Redirect Register On Going Conferences J Meeting Rooms IV Entry Queues amp SIP Factories Refresh SIP Registrations Every 3600 Seconds lt Back Next gt Cancel Help LS This dialog box is skipped when defining an H 323 only Network Service 13 Define the following parameters Table 3 13 SIP Options ee er Get SIP Servers Select this option to automatically retrieve the IP Automatically address of the SIP servers This option is enabled if DHCP is enab
43. IP IP Cards on page 3 50 3 43 MGC 50 MGC 100 Getting Started Guide Table 3 16 IP SPAN Options Continued EEN IP Address The IP address of the IP card installed in the MCU If the DHCP option is selected for this Network Service this field is disabled and shows the address 0 0 0 0 as the IP address will be retrieved from the DHCP Communication Indicates the data transmission rate and duplex Mode mode When set to Auto the system synchronizes the data transmission rate according to the network You can also force the router to connect to the IP card installed in the MCU Full Duplex refers to the transmission of data in two directions simultaneously Half Duplex refers to the transfer of data in only one direction at a time Host Name The name of the computer on the domain network and that will be added to the local domain name to identify the card by its host name for example IP1 If the local domain name is polycom com the card name will be IP1 polycom com A default host name is suggested by the system Fixed Ports amp NAT Click this button to configure the firewall ports and NAT traversal For details on this option see Fixed Ports amp NAT Options on page 3 46 The alias by which the IP card is identified within the network An alias must be entered when working with a gatekeeper Up to five aliases can be defined for each IP card 3 44 Chapter 3 Initial System Configuration Table
44. Initial System Configuration Circuit ID of the PRI line defined in Network Service to the appropriate span in the Card Settings Net 8 Network Parameters Not all spans may be currently in use In such a case only the spans being used are configured 3 To assign a Circuit ID to the appropriate span a In the Span n box where n is the span number on the Net 2 Net 4 Net 8 module to which the PRI line is connected clear the Null Configuration check box to enable the span b In the Circuit ID box enter the circuit ID as defined in the ISDN Network Service Span and Phones dialog box According to the selected Circuit ID the ISDN Network Service is assigned to the network card Each span can be assigned a different Network Service c Click Apply The name of the network service appears in the Service Name box 4 Click OK To configure a Net 2 Net 4 Net 8 span as primary or backup clock Any of the configured spans can be set as the Master Clock that synchronizes the system clock to the network clock or backup clock that is used if the master clock fails For more information about clocking see the MGC Administrator s Guide Chapter 5 1 Inthe Browser pane expand the Net 2 Net 4 Net 8 ISDN card to display its units in the Browser and Status panes Each unit represents a span in the ISDN Network card 3 21 MGC 50 MGC 100 Getting Started Guide 3 22 2 Right click the unit span to configure and s
45. OT RESPONDING Board ID 9 Unit ID 2 isep 23 2002 1201 00PM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 3 Ssp 23 2002 11 5738AM CARD MAJOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 1 sep 23 2002 11 01 35M CARD MAIOR_ERROR UNIT NOT RESPONDING Board ID 9 Unit ID 6 Ssp 22 2002 11 57 38PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvopontLopp Line 3599 Code 1 RetAddr 0e0034d733 Rethdd2 0 Sep 22 2002 0257 52PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE File mvopentLopp Line 3599 Code 1 RetAdd Ox002dd733 etd 2 0 sep 22 2002 095752PM ASSERT MAIOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvcpertcpp Line 3699 Code 1 Rehder Ox003dd723 RetAdd2 0 Ssp 22 2002 0357 48 PM ASSERT MAJORERROR SOFTWARE_ASSERT FAILURE File mvopentLopp Line 3599 Code 1 RetAdd 0s0034d733 Retddd2 0 sep 22 2002 0856 36PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvcpertcpp Line 3539 Code 1 levhder Ox003dd723 RetAdd2 0 Ssp 22 2002 085835 PM ASSERT MAJOR_ERROR SOFTWARE_ASSERT FAILURE Fie mvopontlopp Line 3599 Code 1 RetAdt o i Save to fle The following columns appear in the Faults report Table 8 3 Faults Columns Co Lists the date and time that the fault occurred This column also includes the icon indicating the fault Level The Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed e File the fault is caused when a probl
46. Only check box to create an IP Only Entry Queue whose target conferences are IP Only conferences and will enable the connection of IP participants only b To create an encrypted Entry Queue select the Encryption check box For details about Encryption and encrypted Entry Queues see the MGC Manager User s Guide Volume II Chapter 1 c Select Video Switching Transcoding or Continuous Presence as the session type For more information see Chapter 4 Video Conference Attributes on page 4 3 Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources while a Video Switching Entry Queue does not An IP Only Entry Queue set to Continuous Presence mode can only be defined as Classic and not as Software or Quad Views Select the Line Rate in which participants can connect to the conference In Continuous Presence conferences participants can connect using a lower line rate If this Entry Queue will be used to access Conferences On Port define the Line Rate as described in step 17 of Creating an On Going Video Conference on page 7 6 Leave all the video and audio parameters set to Auto to let the system select the appropriate settings For a detailed description see MGC Manager User s Guide Volume II Chapter 2 Define the dial in numbers for the Entry Queue For more details see Chapter 6 Click OK 7 3 MGC 50 MGC 100 Getting Started Guide The new Entry Queue is added to the Meeting R
47. Presence Conference You can select a particular Video Layout that is a specific arrangement of video windows on the screens or Auto Layout during On Going Continuous Presence conferences P 2 Sa 5b In the Browser pane expand the On Going Conference list Right click the On Going Conference icon and then click Properties The Conference Properties dialog box opens Click the Video Sources tab The Conference Properties Video Sources dialog box opens Conference Properties xj General Settings Participants Video Sources Resource Force Meet Me Per Conf Video Layout T Auto oo HHA toot E 2e ES oo E s 2 3 S 4 r Video Session Vide ching To enable Auto Layout select the Auto Layout check box The system automatically and dynamically applies layouts with the appropriate number of display windows according to the number of connected video participants To select a particular video layout clear the Auto Layout check box if it is selected Determine the number of windows to appear on the screen and click the arrow next to the numbered Video Layout icon that displays the available video layouts for the selected number of windows Click the desired Video Layout Click the Apply button to save these changes and modify additional properties or click OK to confirm and exit the Properties dialog box For information about Auto Layout Personal Layout Presentation Mode L
48. SIP endpoints To define an IP Network Service 1 Inthe Browser pane expand the MCU tree Expand the MCU Configuration tree 2 3 Expand the Network Services tree 4 Right click the Network Services IP icon and then click New IP Service amp Network Services o YR FR FR GE 3 23 MGC 50 MGC 100 Getting Started Guide The new Network Service configuration wizard Setting dialog box opens Settings x Service Name Service Type JEthemet z m Network I DHCP Obtain IP Address Automatically Subnet Mask 255 255 205 0 Default Router Oo 0 5 O 0 m Static Routes 5 Define the following fields Table 3 7 Settings Options RS SES aaa Specify the service name using up to 20 characters Service Type IP services use an Ethernet network which is a LAN standard The Service Type cannot be changed Protocol H 323 For an H 323 only network service SIP For a SIP only network service Both For an integrated IP service Both H 323 and SIP participants can connect to the MCU using this service 3 24 Chapter 3 Initial System Configuration Table 3 7 Settings Options a as DHCP Obtain IP Address Automatically Subnet Mask Default Router Statie Routes Routes C Table Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conferencing devices Whe
49. The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware or when there are problems with the MCU If a reset is performed while running On Going Conferences at the end of the MCU Startup these conferences are automatically restored with all the participants in Standby state and will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU e Right click the MCU icon and then click Reset MCU mi Product Management Normal Disconnect IP Configuration New Reservation Resource Report Dongle Information COR MCU Time Faults MCU Utils gt Retrieve Diagnostic Files Fast Configuration Wizard Play B Telnet IP Terminal SNMP Stop Current Indication Repeating Remove MCU Properties When the MCU is restarts the MCU icon changes accordingly Obtaining Additional Information Information about Polycom products technologies and network solutions is available from the company Web site at the following URL http www polycom com home resource_center 8 14
50. able For details see the MGC Manager User s Guide Volume I Chapter 5 You can display the list of On Going Conferences in the Status pane so you can view their dial in numbers and Numeric IDs while monitoring the conferences with their participants in the Monitor pane Displaying the conference and participants statuses in the Monitor pane 1 Expand the MCU tree 2 Expand the On Going Conferences tree 3 In the On Going Conferences list right click the conference to monitor and then click Monitor to view all the conference participants in the Monitor pane Alternatively on the conference right click menu click Monitor Filter to view only participants of the selected filtering status MGC Manager VERSION 8 0 0 9 2181 xl E ig Product management Minor E MCU Configuration E AE on Going Conferences 2 kaa ana AD connecting 925 De connected 172 22 ISDN BEE viaoue Q oe Beh 17 4 H323 Beh iatout amp He Lock Conference a a a Print Reservation Data a Video Force Drag amp Drop 1i _ Properties Eper G23 Fhfiht kl z i vernon i ia conn POLYCOM sIP a est 188 201 ID 1466 0 Connected Empty BAS sales training D gt Disconnected H323 17 25 artan us WD Disconnected H323 7 Bam us M D Disconnected H323 17 ER Video Invite 1A z M D Disconnected H323 17 TT produ
51. al specification is required select the NULL option Backup Dial Out For future release 11 Click OK The Sub Service dialog box closes and you are returned to the PRI Settings dialog box step 9 where you click Next to continue 3 13 MGC 50 MGC 100 Getting Started Guide 12 In the Span Definition dialog box define the following parameters x m Leased Lines Framing I Restricted Z Line Length 0133 ft z Side user side default z Line Coding Jeezs z Switch Type Jaret 4ESS hi RCV Threshold THRESHOLD 0 z New Delete coct e for most ISDN networks therefore you skip their definition The Leased Lines section of this dialog box is enabled only when defining an ISDN Leased Lines Service For more details refer to the MGC Administrator s Guide Chapter 3 5 The default values displayed for the Span s technical parameters are appropriate 13 Click Next to continue 3 14 Chapter 3 Initial System Configuration The Spans and Phones dialog box opens To define Toremovea To define a dial in phone a span span numbers range To delete a currently defined dial in numbers range Spans and Phones Spans Dial In Phone Num To allocate dial in numbers for Gateway calls To delete allocated dial in numbers for Gateway calls Gateway Range MCU Number ee om e _ The number used to identify the MCU This
52. alias the gatekeeper will forward the request to all neighboring gatekeepers IP cards simultaneously The first card that has enough resources to handle the call accepts the request Note Gatekeepers often send a multicast LRQ message hoping that there is a gatekeeper that can help with the translation Multicast LRQ messages are not handled by the MCU IP cards within the Pseudo Gatekeeper mode PseudoGatekeeper AVF Applicable to the Avaya environment only Prefix Enter the same prefix that was defined for the MCU s IP Network Service in the gatekeeper if it was defined in advance or that will be used to register the MCU in the gatekeeper later This number is used as part of the dial in string given to participants Usually one Network Service is defined for all IP cards to let the system automatically manage the resources allocated to conferences In this case the system finds the free cards from the pool of cards registered with the IP Network Service 3 34 Chapter 3 Initial System Configuration Table 3 11 H 323 Parameters Continued ee Cs ee Prefix cont You can define several Network Services on the MCU with each one of them containing one or several IP cards When a firewall is used two IP Network Services are usually defined one for the card that is connected to the external network and the other one that includes all the remaining cards those connected to the internal network Refresh
53. an be connected to each MGC 50 or MGC 100 A single MGC Manager enabled PC can manage multiple MGC systems Installing the To install the MGC Manager software MGC Manager 1 Insert the software CD into the CD drive 2 On the Start menu click Run Starting the MGC The Run dialog box opens Maraga 3 Type D SETUP where D is the name of the CD drive and then click OK The installation wizard starts and the License Agreement window opens Defining an MCU x the rest of this agreement A Please read the following license agreement Use the scroll bar to view END USER LICENSE AGREEMENT FOR POLYCOM SOFTWARE Connecting to an MCU IMPORTANTIREAD CAREFULLY BEFORE USING THE SOFTWARE PRODUCT This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom BY for the POLYCOM SOFTWARE PRODUCT licensed by Polycom BV in Europe the Middle East Africa and Asia Pacific or the POLYCOM SOFTWARE PRODUCT licensed by Polycom Inc in the rest of the world collectively referred to herein as IPOLYCOMI The SOFTWARE PRODUCT includes Config url ng the computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT By clicking Il agree or by Netwo rk Services installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this Agreement If you do not agre
54. capacity and functionality requirements 1 1 Chapter 1 Before You Begin MGC Unit Main Features The MGC unit offers the following features e Supports a large number of ports 48 for the MGC 50 96 for the MGC 100 running at 128 Kbps e Universal slots telco grade high availability with hot swappable modules redundancy on line upgrading and dynamic resource allocation e Support for standard network interfaces ISDN ATM T1 CAS LAN and V 35 serial for the easy integration of conference elements into external network management and billing systems e Support for up to 16 operator workstations PCs connected to either a local or remote MCU each operator workstation can be connected to several MGC units e Multirate conferencing and Transcoding audio and video including high bit rate video and data bit rate conversion e Channel aggregation according to H 221 BONDING and Multirate HO e Automatic rate detection upon endpoint connection to the conference e H 320 H 323 video T 120 data and Greet and Guide conferencing e Quality of Service for IP networks e Enhanced Continuous Presence multi image video e Ad Hoc conferencing e IVR Interactive Voice Response e Windows 95 Windows 98 Windows NT Windows 2000 Windows XP based operator station e Multiple operators per conference e Multiple conferences and MCUs per operator e TCP IP LAN Internet access e Supports serial communication V 35 RS
55. ces 00cce scene nena eens 4 1 On Demand Reservation less Conferencing 4 1 Ad Hoc Conferencing sern ireny n snu e eee eee eee eee 4 1 Meeting Rooms 000 cece eee eee 4 2 Scheduled Conferences urso ni nEs an cece eee eee 4 2 MGC 50 MGC 100 Getting Started Guide Video Conference Attributes 00 cece eee eee eee 4 3 Entry Queue aiae rant eee een teens 4 4 Bagie PCIAUONS seco cdcwtrctosscbececdeeeecinntecce 5 1 Reservation Templates 0 0 c cee eee eee eee eee 5 1 Default Reservation Templates 4 5 1 Starting a COnTerence vision saw ena eel R wena ded eae eae agate gine 5 2 Viewing the Conference Dial in Properties 5 4 Connecting to a Conference Entry Queue 5 5 Dialing in to a Conference Entry Queue 5 5 Monitoring On Going Conferences 00 000 e eee eee 5 7 General Monitoring 0 0c eee eee eee 5 7 Monitoring a Conference 0 0 0 e eee eee 5 8 Listing Participants in the Browser and Status Panes 5 10 Participant Level Monitoring 000 5 12 Operations Performed During On Going Conferences 5 13 Adding a Participant toa Conference 5 13 Defining Dial out Participants 00 5 13 Making Dial Out Connections 00 5 5 18 Disconnecting Participants 00 0 eee ee 5 19 Muting a Pa
56. ces On Demand Reservation less Conferencing Reservation less conferencing enables participants to immediately start and connect to an On Going Conference from their endpoint with no advanced scheduling The MGC Manager offers two methods for Reservation less conferencing e Ad Hoc Conferencing e Meeting Rooms Ad Hoc Conferencing In Ad Hoc conferencing participants connect to an Ad Hoc enabled Entry Queue An Entry Queue is a special routing lobby to which one or several dial in numbers are assigned The participants are prompted for the destination conference Numeric ID If no conference with a matching Numeric ID is running but the participant is authorized to create a conference the system creates a new On Going Conference The new conference is created according to the conference parameters defined in a Profile assigned to the Entry Queue All other participants connect directly to the newly created conference With this method only the conference Profile is created once and is used repeatedly to create numerous conferences This conferencing method is often used to globally enable all employees in an organization to start On Going Conferences from their endpoints without having to define the conference parameters for each employee and for each conference When authentication with external database application is configured for the Entry Queue and for the conference the MCU verifies with the external 4 1 MGC 50 MGC 1
57. ces To define a service program to be used click the Add button The Sub Service dialog box opens To remove a service program from the list highlight it in the list box and click the Del button To set a service program as the default highlight it in the list box and click the Default button To edit the parameters of a sub service double click its name in the sub services list The Sub Service dialog box opens 9 Ifyou are not defining a sub service or if you have completed the sub service definition click Next to continue The Span Definition dialog box opens To continue the definition of the Network Service without defining a sub service skip to step 12 3 12 Chapter 3 Initial System Configuration 10 To add or modify the sub service in the Sub Service dialog box define the following parameters Name l Dial Out Perfix Net Specific NULL Information Element gt Propriety r Backup Dial Gut Backup List In priority order Services Table 3 3 Sub Service Dialog Box Options en ee Name Type the name of the sub service using up to 20 characters This name identifies the sub service Dial out Prefix Type the prefix that your PBX needs to dial out in order to use this service program Leave this field blank if a dial out prefix is not required Information For future release Element Net Specific Select the desired service program from the drop down list If no speci
58. com The automatically retrieved IP address appears in the IP Card Settings IP Network Parameters tab If you selected Specify enter the IP card s public IP address Notes For a complete port configuration you define both the fixed ports signaling media etc and the relevant reserved ports Make sure that the following IANA registered ports have been opened as part of your firewall s definitions e Port 1720 H 323 standard signaling port e Port 1719 H 323 gatekeeper port e Port 1503 T 120 port for incoming connections e Port 5060 SIP standard signaling port Chapter 3 Initial System Configuration 18 Click OK to return to the Span dialog box The new span is added to the Spans table 19 Inthe Spans dialog box click Finish to complete the IP Network Service definition The new network service is added to the IP Network Services list Product Management Normal H S MCU Configuration H iE Cards a3 Connections H A IVR Msg Services H Ei AV Message Services BS H wi ATM Gn 3 Operators CA Gateway Configuration ice Profiles og Recording Links 3 On Going Conferences 0 coos aa The following icons are used to indicate the Network Service types Table 3 18 Network Service Icons The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections 3 49 MGC 50 MGC 100 Getting Started Gui
59. ct Management 25 Connecting l E oil Ready Mi V Mem3 Port 80 nom Chapter 5 Basic Operations The Participant Monitoring Filter dialog box opens Participants Monitoring Filter x Faulty participant Participants Requesting Assistance Asked question Noisy Line 4 Select the appropriate check boxes that indicate the statuses to monitor The following statuses may be selected Table 5 1 Participant Statuses to be Monitored Faulty participant Participants who have problems connecting to the conference Participants Participants who have requested the operator s Requesting assistance and have yet to be assisted by the Assistance operator Asked question Participants who wanted to ask questions were added to the Question and Answer Queue and are now waiting for their turn to ask a question Participants who the MCU detected as having noisy lines MGC 50 MGC 100 Getting Started Guide The conference and participant details appear in the Monitor pane MGC Manager VERSION 8 0 0 9 210 xi aje Participant Network connectio Audio Reest I Minor MCU Configuration a On Going Conferences 2 I Aviv_Conference G Denaperez x EA video Invite 18_Confere on Going Gateway Sessions c GB Participants queue o Es Reservations 0 B Meeting Rooms Entry Queue I Product Management 25 171178 oaa MD Disconnec 92
60. de By default the first IP Network Service you define is set as the system default When defining additional IP Network Services this default can be changed For more details see the MGC Administrator s Guide Chapter 3 Assigning Network Services to the IP IP Cards For each IP card installed in the MCU you need to define which Network Service is used thereby defining the network properties connected to that card Usually one Network Service is used for all IP cards enabling the MCU to automatically manage the conferencing resources The association between the network properties and the IP cards is done in two stages In the first stage while defining the IP Network Service you add all the IP cards that can use this Network Service In the second stage you define for each IP card which Network Service it uses to manage conferencing calls To assign IP service settings to the IP card 1 Inthe Browser area expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards tree TT Product Management Normal H aq MCU Configuration i Cards H B E A A A A A A 1 3 50 E mc EB stot 1 meT 8 I slot 2 FB slot 3 mux EE stot 4 H323 EB slot 5 voeo J slot 6 voeo EB slot 7 H323 EB sot 8 ata FES slot 9 1P48 E stot 10 aTm_25 Le slot 11 iL stot 12 E slot 13 aTa J Slot 14 EB stot 15 auoro 12 24 J siot 16 vIDEO 8 Chapter 3 Ini
61. dialog box is used to assign circuit identification numbers and the dial in phone number ranges to be used in dial in conferences Circuit orders are automatically assigned to spans If only one service provider is used define all the PRI lines here The dial in phone numbers are allocated to the MCU by the service provider carrier and should be obtained from the service provider 3 15 MGC 50 MGC 100 Getting Started Guide 14 Define the Spans and Phones parameters as follows Table 3 4 Spans and Phone Dialog Box Options a Cn Displays the existing definitions of circuit identification numbers and circuit orders Dial In Phone Num MCU Number Gateway Range Click the plus button to define the new spans Lists the phone numbers available for dialing in as allocated to the MCU by the service provider Click the plus button to define a dial in phone range Type a number to identify the MCU when calling the participants in dial out conferences This number is part of the dial in numbers allocated to the MCU by the service provider but it cannot be part of the dial in phone range The MCU Number is also used for dial in in conferences when the Meet Me Per MCU option is selected as the connection type for participants Displays the dial in numbers allocated to Gateway ranges to the gateway The Gateway Phone Numbers dialog box opens To define the NFAS parameters see the MGC Administrator s Guide
62. ding IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane To view the list of On Going Conferences and their dial in numbers e Expand the MCU tree and then click the On Going Conferences icon The list of On Going Conferences with their Numeric IDs and dial in numbers are displayed in the Status pane Name Ss Status Startsat 10 Dial in Number Entry Password Numeric Id H323 Service Prefix sl ty fa Marketing D EJ Feb 04 2 14633 2003 1478 ED i CiPtest Feb 04 2 14625 0385 In some configurations the ISDN PSTN number is truncated by the PBX and you must add the appropriate prefix to the dial in number that is displayed in the Status pane 5 4 Chapter 5 Basic Operations Connecting to a Conference Entry Queue Defined dial in participants can connect to any conference by dialing the conference dialing string ISDN H 323 or SIP The MCU identifies their CLI or IP address as defined in the participant properties and routes them to the appropriate conference Dial out participants must be defined in the conference Undefined participants can connect directly to conferences defined as Meet Me per Conference or Meeting Room by dialing its dial in string If required the participants enter the conference password before joining the conference Undefined participants can also connect to a single dial Entry Queue to access conferences The dialing methods are the same as for the confe
63. e National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature For DC system only Use 10 AWG copper conductors Connect to a reliably grounded 48 V DC SELV source Caution This equipment has a connection between the grounded conductor of the DC supply circuit and the grounding conductor See Installation Instructions This equipment shall be located in the same immediate area such as adjacent cabinets or any other equipment that has a connection between the grounded conductor of the same DC supply circuit and the grounding conductor and also the grounding connection of the DC system The DC system shall not be grounded elsewhere Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications compan
64. e Entry Queue directly as described in see Chapter 5 Connecting to a Conference Entry Queue on page 5 5 Enter the name of the ISDN T1 CAS Network Service exactly as it is defined in the Network Services list the system is case sensitive Enter the first dial in number to be assigned to the Entry Queue This number must be part of the dial in numbers range defined for the selected ISDN T1 CAS Network Service For more details regarding the dial in numbers range see the MGC Administrator s Guide Chapter 3 If required enter the second dial in number to be assigned to the Entry Queue Click OK The dial in number is added to the table in the Entry Queue Properties In the Entry Queue Properties dialog box click OK to complete the Entry Queue definition 6 3 MGC 50 MGC 100 Getting Started Guide The New Entry Queue is added to the Meeting Rooms Entry Queues amp SIP Factories list MGC Manager VERSION 8 0 0 9 els File Edt View Template DataBase Directory Options Window Heip OSS a aes aaeeea Amosa j H FERREE on El 4 2 2 km eea jan E Ty Product Management Minor ZT Name Status Durston 10 Dian Number Entry Password Chairperson Password Numeric 19 _ H323 Sen EEA Meu configuration e200 s09 2196 overs 309562 s2 100 On Going Conferences 1 on Going Gateway Sessons 0
65. e Minus button The entry is deleted Defining Dial In Numbers The numbers to be used for dial in connections to multipoint conferences are allocated to the MCU by your service providers 16 Specify the range of dial in numbers by entering the first and last numbers in the range You can define several ranges for the same span a In the Dial In Phone Numbers pane of the Spans and Phones dialog box click the Plus The Add Phone Num dialog box opens button x First Phone Number Last Phone Number Category First Port I Allocation by reservation system 0 Dial im group Pressing OK will immediately add the phone number Pressing Cancel in the Cancel previous dialog will not reverse the action In the First Phone Number box enter the first number in the range of dial in numbers In the Last Phone Number box enter the last number in the range of dial in numbers Click OK The dialog box closes You are returned to the Spans and Phones dialog box The number range appears in the Dial In Phone Numbers list Repeat steps a d for each number range you need to enter Chapter 3 Initial System Configuration To delete a dial in number entry e Inthe Dial In Phone Number pane click the entry to delete and click the Minus E button The entry is deleted Defining the Gateway Range Define the dial in ranges allocated to Gateway Session using the same procedure as described for the dial in nu
66. e conference starts immediately Chapter 6 Defining a New Audio Conference Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours A Meeting Room is created once and can be activated as many times as required To define a New Meeting Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then click New Meeting Room ga Meeting L New Meeting Room New SIP Factory Print All amp SIP Factories The Conference Properties dialog box opens 3 Define the parameters in the General and Settings tabs as described in steps 3 15 in Defining an On Going Audio Conference on page 6 5 4 Click the Participants tab The Conference Properties Participants tab is displayed Properties Product Management xi General Settings Participants Meet Me Per Conf Recording Pre Defined Participants Conference Participants Name f Name Alen Arlene audio IP Daniel ted Daren Darle DK s duke Hany Nadine Del Nancy Team audio IP feughn Video EQ Switching 102 _ 000 T al j gt K j gt Search New M Allow Undefined Patties Min Participants 3 Max Participants Auto Pre Defined Participants File C Documents and Settings asher My Documents My Templates Par TT Dial Out Manually Browse F
67. e resources allocated to the participant Therefore to reconnect a participant who was deleted from the conference you have to re define the parameters as if he she were a new participant To disconnect a participant In the Monitor pane Status pane or Browser pane right click the participant icon and then click Disconnect Participant Alternatively click the Participant icon and then click the Disconnect button on the Participant Toolbar Disconnect Participant Ctrl T Move Participar Copy Participant Ctrl C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management gt Mute Audio Ctrl M Turn Off AGC Properties The participant is disconnected from the conference The connection icon changes to disconnected and the indication Disconnected appears in the Connection column 5 19 MGC 50 MGC 100 Getting Started Guide To delete a participant 1 2 In the Monitor pane Status pane or Browser pane right click the participant icon and then click Delete Alternatively click the Participant icon and then click the Delete button on the Participant Toolbar am Disconnect Participant Ctrl T Move Participant Copy Participant Ctrl C Exclusive Speaker Q amp A Management gt Mute Audio Ctrl M Turn Off AGC Properties A confirmation dialog box appears Click YES to confirm or NO to cancel the operation Muting a Participant 5 20 Occa
68. e to the terms of this Agreement do not install or use the SOFTWARE PRODUCT and return it to your place of purchase l Select Yes to accept the agreement Select No to cancel the setup 4 Click Yes to agree to the terms of the agreement or No to exit the installation If you clicked Yes the Welcome window opens 5 Click Next Chapter 3 Initial System Configuration The User Information screen opens User Information x Please enter your name the name of the company for whom you work and the product serial number Name John Smith Company Video Solutions Serial Polycom cree Enter your name and the name of your company in the appropriate boxes For a standard installation enter Polycom in the Serial box Click Next Follow the on screen instructions to complete the installation process At the end of the installation procedure the Setup Complete window opens Click Finish The MGC Manager software is now installed on your computer MGC 50 MGC 100 Getting Started Guide Starting the MGC Manager Once the MGC Manager application is installed it can be used to set up and Initial IP monitor multipoint audio and video conferences and to perform system Configuration configuration activities for the MGC unit to which it connects To start the MGC Manager application On the Start Programs menu click MGC Manager ver 9 0 and then Installing the lick M M MGC Manager click MGC Mana
69. ecture Mode and Visual Effects see the MGC Manager User s Guide Volume I Chapter 6 5 25 MGC 50 MGC 100 Getting Started Guide 5 26 6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing e Define an Audio Only Entry Queue e Define an On Going Audio Only Conference e Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences and it is usually defined in Audio Only MCUs Video Entry Queues can be used by Audio Only participants in a unified conferencing environment To define a Video Entry Queue see Defining a New Video Entry Queue on page 7 1 To define a new Audio Only Entry Queue 1 Expand the MCU icon to display its options 2 Right click the Meeting Rooms Entry queues amp SIP Factories icon and then click New Entry Queue eas NewMeeting Room Meeting Rooms amp Entry Queues 11 6 1 MGC 50 MGC 100 Getting Started Guide 6 2 The Entry Queue Properties dialog box opens Entry Queue Properties Product Management xj Entry Queue Settings J Name EQ1 Entry Queue Service g Numeric ID 6677 T Cascade I vTXx 1000 Target Conference Settings Audio Alg 56 6711 7 In the Name box specify a name for the Entry Queue using up to 20 characters In the Numeric ID box enter a unique per MCU number default len
70. ee 3 Expand the Cards tree All the MCU slots are listed 16 slots for the MGC 100 8 slots for the MGC 50 Empty slots are indicated by a grey card icon Occupied slots are indicated by a green card icon The name of the card occupying the slot appears next to the slot number H ie Cards 2a MCU Configuration JE roc ce TB s jo s i si s i SI Je s je s ot 1 ot 2 NET 8 ot 3 NET 2 ot 4 IP 48 ot 5 ot 6 VIDEO 8 ot 7 VIDEO 8 ot 8 AUDIO 12 24 ot 9 MUX 40 ot 10 ot 11 ot 12 ot 13 ot 14 ot 15 E si 8 8 ot 16 occupied slot empty slot Chapter 8 Management Tools When the Cards icon in the Browser pane is double clicked the Status pane displays the status of the card Type Configured Clock Status Disabled U Faulty Units Num Units Ba HDLC Normal None None None 0 Units Bz NET 8 Primary 1 Normal None 28 None 8 Units iE 3 NET 2 Normal None 1 2 None 2 Units Bs 1P 48 Normal None None None 3 Units Bc VIDEO 8 Normal None None None 8 Units iB fi VIDEO 8 Normal None None None 8 Units jE 8 AUDIO 12 24 Normal None None None 4 Units Bs MUX 40 Normal None None None 4 units Occupied slots appear in green while empty slots appear in grey The slot number appears next to the slot icon Table 4 2 describes the Status pane columns Table 8 2 MCU s Cards Status Columns Displays the slot icon and number a grey icon indicates an e
71. eed eas Geo 8 14 Obtaining Additional Information 200 000 8 14 MGC 50 MGC 100 Getting Started Guide Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC 50 100 For more information on defining and running conferences defining IVR services and managing the system refer to the MGC Manager User s Guide Volumes I amp II and the MGC Administrator s Guide included with the system References to the relevant chapters of these guides are included throughout this Getting Started Guide LS This is an example of the notes that you may encounter throughout this guide System Overview The MGC 50 and MGC 100 are high performance high capacity multi network solutions that provides you with feature rich and easy to use multipoint voice video and gateway conferencing The system meets International Telecommunication Union Telecommunication Standardization Sector ITU T formerly CCITT standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products The MGC 100 DC also meets the NEBS Compliant Standard when so ordered for our clients based in the United States The flexible architecture in the system is designed to accommodate users changing multipoint needs This system utilizes a modular universal slot platform that allows the formation of different configurations based on users individual port
72. elect one of the clocking options Ef slot 3 wer 2 gS tae 2 Reset Unit ay Disable Unit Enable Unit a Set As Primary Clock Source FS Set As Backup Clock Source fin D Table 3 6 Net 2 Net 4 Net 8 Unit Clocking Options k e Set as Primary Sets this unit as the primary clock source Clock Source Cancel Primary Stops this unit from acting as the primary clock Clock Source source Cancel Backup Stops this unit from acting as the backup clock Clock Source source Set As Backup Sets this unit as the backup clock source Clock Source After setting the clock source a Warning message box opens instructing you to reset the MCU The configuration changes take effect only after the next MCU reset or start up and they are shown in the Configured Clock column in the Status pane IP Network Services Chapter 3 Initial System Configuration The IP Network Service defines the properties of the IP network used for connecting IP endpoints to the conference and the IP cards installed in the MCU to which the network is connected Several of the network components are used by both H 323 and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections Therefore one IP Network Service can be defined for both H 323 and SIP environments as well However you can define the Network Service to be H 323 only to be used to connect only H 323 endpoints or SIP only to connect only
73. em is detected in one of the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was shut down were not recovered when the system restarted Card indicates problems with a card Exception indicates errors reported by the computer PC Chapter 8 Management Tools Table 8 3 Faults Columns eas Category cont General indicates general faults Assert indicates internal software errors that are reported by the software program Startup indicates errors that occurred during system startup Indicates the severity of the problem The following fault indicators are available Major Error Minor Error Y MCU Startup indicator System Message The icon of the fault Leve appears in the Time column Indicates the code of the problem according to the fault category A list of codes per category can be found in Appendix A of the MGC Administrator s Guide Description When applicable displays a more detailed explanation of the cause of the problem You may save the Faults report to a text file To do so click the Save to file button The Save As dialog box opens Select a destination folder and enter the file name and then click Save You are returned to the Faults window To exit the Faults window without saving the data to file click the Cancel button 8 13 MGC 50 MGC 100 Getting Started Guide Reset MCU
74. ences audio and video packets e Delay The recommended default for video conferencing e None No optimization definition is applied Select None if you do not know which standard your router supports c Click OK to apply your settings and return to the Settings dialog box 3 28 Chapter 3 Initial System Configuration In the Settings dialog box Click Next The DNS Settings dialog box opens DNS Settings a x Use DNS Servers Off Specify Auto DNS Server Addresses Primary DNS Server 0 0 0 0 Secondary DNS Server 0 0 0 0 Tertiary DNS Server a een O Local Domain Name lt Back Next gt Cancel Help For H 323 conferencing DNS can be used for gatekeeper discovery using the gatekeeper host name Using NAT Traversal the DNS is queried for the NAT server IP address used for allocating the public external IP addresses to the cards for the conferencing session For SIP conferencing domain names are required and therefore it is recommended to enter the details of the DNS server and the local domain name The DNS is also used if SIP Server discovery is applied The system decides whether to use the DHCP or the DNS server for auto discovery with preference to the DNS server 3 29 MGC 50 MGC 100 Getting Started Guide 3 30 9 Define the following parameters Table 3 10 DNS Settings Options fe eS rs Use DNS Servers Select e Off DNS servers are not used in
75. endpoint that does not have DTMF capabilities the first participant who creates the new conference in Ad Hoc Conferencing enters the Entry Queue name followed by the target conference name and the numeric ID in the format EQ Name Target Conference Name Target Conference Numeric ID For example EQ1 sales 12345 In this example the Entry Queue name is EQI1 and a new On Going Conference by the name sales with the Numeric ID 12345 will be created on the MCU You do not need to add the domain name to the conference name as it is automatically added by Microsoft Windows Messenger when the request is sent to the SIP server Chapter 5 Basic Operations Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running Monitoring involves viewing the status of On Going Conferences and the status of their participants Three levels of monitoring are available with the MGC Manager e General Monitoring You can monitor the general status of all the On Going Conferences and their participants in the MGC Manager main window e Conference Level Monitoring You can view additional information regarding the conference using the Conference Properties option e Participant Level Monitoring You can view detailed information on the participant s status using the Participant Properties option When an operator is available to attend participants you can view the status o
76. ent p Control Module The Main Control Module performs the conference setup and termination and resource allocation in both the MGC 100 and the MGC 50 Backplane The backplane is an electronic circuit board into which The Network Interface Module the Main Control Module Functional Modules and I O cards are plugged so the various modules can communicate with each other The Backplane is based on the universal slot concept where any card can be inserted in any slot Power Plane The Power Plane is a conducting layer providing power to the components It is part of the Backplane and is designed to accommodate hot swapping of power supplies Power Supply The Power Supply Module is located underneath the Main Modules Control Module and the Functional Modules and is connected to the backplane It provides power to the Backplane by means of a power bus Both MGC units MGC 100 and MGC 50 operate at 100 240 volts AC 50 60 Hz Fans Three MGC 100 or two MGC 50 fans are mounted at the bottom of the rear panel Alarms Port In the MGC 100 an Alarms port is located on the Main Control Module The dry contacts on the rear panel of the MGC 100 are for connecting to the customer s alarm system MGC 50 MGC 100 Getting Started Guide Table 2 1 MGC Component Description mee Description Component p Functional The Functional Modules also known as cards perform Modules the various audio video and data processing functions f
77. f participants in the Participants Queue window For more information about the Participants Queue see the MGC Manager User s Guide Volume I Chapter 8 Operations can be performed at the conference level or at the participant level For example you can terminate a conference before its scheduled ending or you can extend its duration You can also disconnect an individual participant while the conference is in progress or temporarily mute transmission to and from a site so that the other participants can hold a private discussion You can also connect dial out participants during the conference and add a new participant while the conference is in session General Monitoring Monitoring a conference enables you to keep track of its participants and its progress When monitoring a conference you can check whether all its participants are correctly connected and whether errors and faults have occurred The MGC Manager allows you to monitor several On Going Conferences simultaneously The On Going Conference information is easily available and clearly represented MGC 50 MGC 100 Getting Started Guide Monitoring a Conference When you click a conference icon the conference appears in the Status pane However to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously it is advised to monitor the conferences in the Monitor pane Automatic Monitoring of conferences is avail
78. ferences and thus control access of undefined dial in participants to these conferences The Lock Unlock option is dynamic and can be applied any time before or during the conference This feature is used to Limit the number of undefined dial in participants connecting to the conference in order to save resources Prevent other participants from connecting to the conference once all the required participants have already been connected 5 21 MGC 50 MGC 100 Getting Started Guide To Lock or Unlock a conference e Right click the conference icon and then click Lock Conference or Unlock Conference Alternatively click the Conference icon and then click the Lock button or Unlock button on the Conference Toolbar Monitor Monitor Filter New Participant FS Terminate Del Refresh Video Copy Conf Ctrl C m Paste Participant Ctrl V gy I DEG Paste Participant As Ctrl P Lock Conference WONG Print Reservation Data Video Force Drag amp Drop Properties Changing the Conference Duration 5 22 It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time The conference can be extended either manually or automatically or terminated To automatically extend or terminate a conference refer to the MGC Manager User s Guide Volume I Chapter 6 You can change the conference duration even after the conference has started Chap
79. ferent IP addresses Board Hunting is the default mode It is not recommended to use Board Hunting with Forwarding If both are selected Forwarding overrides Board Hunting settings Register as a Gateway Select this mode when using a Cisco gatekeeper In this mode the gatekeeper is defined as a gateway A gateway prefix is usually manually registered with the gatekeeper and the IP cards use the same prefix to register with the gateway With a Cisco gatekeeper that supports this mode the MCU is registered as an H 320 gateway and it requires the dialing string to start with the prefix as with Board Hunting 3 33 MGC 50 MGC 100 Getting Started Guide Table 3 11 H 323 Parameters Continued PEED Service mode Note In current Cisco implementations when cont there is more than one IP card in use the gatekeeper selects one of the boards that are registered with the dialed string Thus the system does not automatically forward the calls to an available card To overcome this problem combine Register as a Gateway with Forwarding However this method only works for defined dial in participants PseudoGatekeeper Each IP card acts and is defined as a gatekeeper allowing Board Hunting to be performed In PseudoGatekeeper mode the IP cards are manually registered with the gatekeeper as neighboring gatekeepers When the gatekeeper receives an Admission Request ARQ message from a participant looking for the conference
80. fining T1 CAS MPI NFAS ISDN Leased lines ISDN Network Service The Net 2 4 8 Network Interface module installed in the MCU interfaces between the MGC unit and the ISDN switch The Network Service is used to define the properties of the switch and the ISDN lines running from the switch to the ISDN Network Interface module Each group of ISDN lines having the same characteristics and originating from the same ISDN switch will be assigned to the same Network Service IP Network Service The IP Network Service defines the properties of the IP network used for connecting IP endpoints to the conference and the IP cards installed in the MCU to which the network is connected Several of the network components are used by both H 323 and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections One IP Network Service therefore can be defined for both H 323 and SIP environments as well as an H 323 only or a SIP only network service Defining an ISDN Network Service The MCU can be connected to ISDN lines provided by different carriers Each carrier has unique characteristics and may have different pricing programs To use these lines together with the carrier s special programs you must first obtain the relevant information from the carrier and then define their parameters in the MGC Manager s application To define a New ISDN Network Service 1 Connect the MGC Manager to the MCU 2 Inthe
81. g Started Guide 12 Optional In the Web Chairperson Password box enter the chairperson password if this option is enabled in the IVR Service assigned to the 13 conference Click the Settings tab The Properties Settings dialog box opens The parameters described here are the Basic parameters The Advanced parameters are usually not changed from their default values For more information about these Advanced parameters see the MGC Manager User s Guide Volume I Chapter 4 Default Conference Properties Product Management General Settings Participants Video Sources Resource Force Meet Me Per Conf Recording r General Settings T Restricted a Line Rate 28 X Meg Samica Type None A deo Ai MsgSeviceName SCw J F Cor I Enewption I SiencelT M VTX 1000 EES p Media Settings Audio Alg 16 Sirer7 G728 X Dual Stream Mode None x Ok Cancel Apply Help x 14 Select the Restricted option if all ISDN participants use restricted lines whose line rate for each channel is 56 Kbps instead of 64 Kbps 15 In the Line Rate field specify the transfer rate in Kbps In a Video Switching conference you must select the highest transfer rate common to all participants In a Transcoding or Continuous Presence conference select the desired maximum Line Rate for the conference The system will attempt to 16 17 18 Chapter 7 Defining a New Video Conference
82. ger ver 9 0 an Accessories F Microsoft Office y Adobe Photoshop 7 0 Starting the MGC E Snagt 6 gt Manager SB MSN Messenger 7 0 Beyond Compare2 gt i MGC Manager ver 9 0 gt 5 AudVidConvert CDR hip 5 Database Manager IP_Term EZ cor MGC Manager ver 9 0 MGC Manager ver 9 0 hip UNInstall MGC Manager ver 9 0 Defining an MCU Connecting t MCU a The MGC Manager main window opens r VERSION 8 0 0 9 Configuring the Network Services Toolbars Zn 2 Ba 2 E REE mcus Network I Product management Product Management 25 171178 DIEI U 188 124 Fakon L 188201 Normal HE Meu configuration BAE eren on Going Gateway Sessions 0 GB Paricoaresqueveo Ea Reservations 0 H Meeting Rooms Entry Queues amp SIP Factories 4 T 188203 18833 Status pane Meeting Rooms Entry Queues amp SIP Factories Browser pane ane eran 188 201 m 1383 0 Connected Empty 3 18834 18835 EBI Tandberg MXP 880 186 98 MOD Disconnected H323 172 22 mac 25 190 106 Monitor pane mgc 80 188 30 L macso 188 31 MGc 25 A Lil Mec 258 Frag 0 i Ready E PMema BE RMem 14 Chapter 3 Initial System Configuration Defining an MCU To manage and control the MGC unit from the MGC Manager application it Initial IP must be added to the M
83. gth is four digits or leave this field empty to let the NCU assign one when the Entry Queue definition is completed In the Entry Queue Service box select the Entry Queue Service that will be used to play voice messages that will guide participants through their connection process Leave this field blank to use the default Entry Queue Service if one is defined Select the Audio Only check box To allow VTX 1000 users to connect to the Entry Queue select the VTX 1000 check box Select the IP Only check box to define an IP Only conference This enables the Audio Algorithm selection for the target conference If you selected the ZP Only option you can select the Entry Queue to be Encrypted and you can select the audio algorithm to use by VoIP 10 Chapter 6 Defining a New Audio Conference participants to connect to the target conference For Ad Hoc Entry Queue definition see the MGC User s Guide Volume II Chapter 3 Add a dial in number to the Entry Queue by clicking the plus button LS Dial in numbers are relevant to ISDN and T1 CAS participants only 11 Up to 16 dial in phone numbers may be assigned to the Entry Queue Ifno dial in number is assigned to the Entry Queue the system assigns a dial in number from the dial in numbers ranges defined in the ISDN Network Service The number is assigned only when the Entry Queue definition is saved by clicking the OK button H 323 and SIP participants dial th
84. gy Obtain the following information from your network administrator e JP address for the MGC 50 MGC 100 e Subnet Mask for the MGC 50 MGC 100 e Default Gateway IP address optional e Gatekeeper IP address if applicable e DNS IP address if applicable e SIP server IP address if applicable For ISDN configurations obtain the following equipment and information from your network service provider e PRI line s or Leased Line s e Directory number range s e Switch Type e Line Coding e Line Framing e Numbering Plan e Numbering Type If the MGC 50 100 has to be connected to the public ISDN network an external CSU or similar equipment is needed Hardware Description The following components make up the MGC unit Main Control Module Backplane Power Supply Module s Fans Alarms port Functional Modules ISDN T1 CAS Net 2 4 8 IP IP cards MUX MUX Audio 12 24 Audio 24 48 Audio 48 96 Standard Video Video Data Input Output cards 2 1 Chapter 2 Hardware Description MGC 100 Components Location Figure 2 1 shows the front panel of the MGC 100 The front panel provides access to the Main Control Module the Functional Modules and the Power Supply Modules Status LEDs on the Main Control Module Functional Modules and Power Supply Modules indicate the status of the system Main Control Module Functional Modules Disk Drive Power Supply Module Handle COM Port
85. he On Going Conferences or Reservations tree Chapter 5 Basic Operations Expand the On Going Conference or Reservation to list its participants The participants are listed below the conference or Reservation H ia Default Audio a re John re Roger re Stacy Different icons are used to indicate the participant roles and their connection status For details see the MGC Manager User s Guide Volume I Chapter 5 To list the participants in the Status pane 1 2 Expand the On Going Conferences or Reservations tree Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane To list the participants in the Status pane 1 Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane la x Partipant Network Canne Auda Bbo P BRED ll Bt leboveviel iP BEB il K eG 18833 Normal 180 4 Normal t l i8835 normal Sh TE E loz on Gona Gateway Sessons 0 Br e ueue 0 0 a moco 18830 H Oi mocs0 18831 am n CE Empty come Pay 83 U oi ted H323
86. ipants in People Plus Content Chapter 8 Management Tools Resources Report Media Resources Media Resources used by participants from different types of networks are displayed in the lower section of the Resources Report window To view the Media Resources details use the scroll bar on the right side of the window Resources Report Subject i Non Reserved Reserved ta T123 Ports 0 Audio 8 Medium Band udio A 0 0 Audio 0 Audio 15 Audio A Audio Videos Use the scroll Video Processors cu bar to view the non enerypted Media 128 Ports 256 Ports Resources 384 Ports 512 Ports Area 768 Ports T1 Ports E1 Ports encrypted 128 Ports 256 Ports 384 Ports Port Unit Alloc Method Fiter Circular x Close Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below Data Total number of T 120 resources for data conferencing 1 120 Ports Total number of ports available for participants using T 120 These resources are used by ISDN and MPI participants and can be used across multiple T 120 cards Audio 15 The Audio 15 card can support 48 or 96 ports depending on the audio algorithm used by the endpoint Audio Only participants using Audio cards do not require MUX card resources and each Audio card is not limited in the number of conferences that it can run Video 8 The Video 8 card contains 8 video processors and performs video
87. led or if DNS is enabled and the local domain name is defined as it is required for locating the SIP proxy If both are enabled DNS resolution precedes DHCP as it provides the most current information 3 36 Chapter 3 Initial System Configuration Table 3 13 SIP Options Continued ee cs Configure SIP Select this option to manually configure the SIP Servers Manually servers After selecting this option click the SIP Servers button to access the manual configuration window For detailed information see To configure the SIP servers manually on page 3 39 Registrations Registration Mode Select the mode in which the proxy will direct the incoming SIP call to the MCU s IP card that has resources to handle the call based on the mode supported by the proxy If all three methods are supported select the required working method e Redirect The conference registers with the proxy using the IP address of a specific IP card The proxy directs the incoming call to the registered card If the card has no available resources the MCU returns to the proxy the IP address of the card that does have enough resources and the proxy redirects the incoming call to that IP card Forking Each IP card is registered in the proxy with all the conferences The proxy directs the incoming call to all cards simultaneously The MCU ensures that only the card that has enough resources answers the call Polling Each IP card is
88. m A Meeting Room is a conference reservation without resource allocation whose default duration is set to 2 hours To define a New Video Meeting Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues amp SIP Factories icon and then click New Meeting Room ms Entry Queues amp SIP Factories 7 New Entry Queue New SIP Factory Print All The Conference Properties dialog box opens 3 Define the parameters in the General Settings Participants and Video Sources tabs as described in steps 2 26 in Creating an On Going Video Conference on page 7 6 The Video Meeting Room is added to the Meeting Rooms Entry Queues amp SIP Factories list Meeting Rooms Entry Queues amp SIP Factories 3 Bye bb2 es HR Staff Sales training 7 12 Management Tools Various management tools are available to the MGC 50 100 For details on other management tools see the MGC Administrator s Guide Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences soon to begin reservations and Meeting Rooms To view the MCU resources Disconnect IP Configuration Dongle Information CDR MCU Time Faults MCU Utils gt Retrieve Diagnostic Files gt Fast Configuration Wizarc Pla i Telnet IP Terminal SNMP
89. mbers allocated to multipoint conferencing The range of dial in numbers allocated to Gateway calls must differ from the dial in number ranges allocated to multipoint conferencing For a detailed description see the MGC Administrator s Guide Chapter 3 Completing the ISDN Network Service Definition 17 Once you have finished filling in all the Wizards screens click the Finish button in the Spans and Phones dialog box The data you have specified will be validated after which the ISDN Network Service will be added to the list of ISDN network services of the MCU Assigning the ISDN Network Service to the ISDN Network Interface Module Net 2 Net 4 Net 8 In order to connect the MCU to the ISDN network switch you must assign the ISDN Network Service to the appropriate span of the Net 2 Net 4 Net 8 Network Interface module In addition you must define which span in the network interface card will be used as the primary clock Finally if the MCU is not configured to work with a single clock source you must define which span will be used as the backup clock to synchronize with the network clock To set the MCU to work in a single clock mode the appropriate flag must be set in the system cfg file For details see the MGC Administrators Guide Chapter 5 Edit system cfg 3 19 MGC 50 MGC 100 Getting Started Guide To configure the Net 2 Net 4 Net 8 ISDN Network Interface module 1 Inthe Browser pane right click the slo
90. me enter the number once Example 9251921 5 Inthe Connection Type box select Dial out if the MCU operator calls the participant 6 In the Interface Type box select the Network Protocol used to connect the participant to the conference ISDN H 323 or SIP 7 Define the participant properties as follows a If you are defining an ISDN participant In the Participant Phone Numbers box enter the participant s number 5 15 MGC 50 MGC 100 Getting Started Guide 5 16 10 11 b Ifyou are defining an H 323 participant In the Participant IP box enter the IP address of the participant s endpoint Alternatively in the Alias Name field enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type Only H323 ID digits and letters and E 164 only digits are supported Use this option if a gatekeeper is defined in the H 323 Network Service c Ifyou are defining a SIP participant In the SIP Address box enter the endpoint address in the format user name domain Note that the SIP URI adheres to URI rules no spaces or special characters such as commas quotation marks inverted tags and so forth in either the name or the domain part In the User Defined fields enter general information about the participant if required If you are defining an Audio Only participant click the Audio Only check box If you are adding a participant to an Audio Only conference this
91. mpty slot and a green icon indicates an occupied slot Displays the type of card that occupies the slot The following card types are available as listed in Table 4 1 Network Net 2 Net 4 Net 8 MPI 4 MPI 8 IP 12 IP 24 IP 48 MUX Data Audio Video MGC 50 MGC 100 Getting Started Guide Table 8 2 MCU s Cards Status Columns C 2 ee This column is valid only for ISDN and Serial MPI 8 Network Interface cards On the Net 2 Net 4 Net 8 Network Interface Module the Master and the Backup clocks can be set on any of the spans connected to the module This column indicates which Network card span is used as the Master Clock and which one is used as the Backup clock Configured Clock Indicates which ISDN Network card or MPI Span was configured as the Primary network interface for clocking and which one is used as backup Changes take effect and are updated during the next MCU reset or power up Status Indicates the card status Normal or Faulty Occupied Units Indicates the units on the card that are currently used to run conferences For example 1 6 indicates that two units unit 1 and unit 6 are used to run conferences Faulty Units Indicates if there are units on the card which are faulty and the sequential number of the faulty unit Disabled Units Indicates the units that were disabled by the operator Num Units Indicates the total number of units available for each module For more information
92. n the DHCP server is used the IP address of the card appears as 0 0 0 0 You may prefer not to select this check box if you need to e Establish a static IP address e When dialing in directly to the card using the card s IP address Enter the subnet mask of the MCU s IP card If the DHCP is used the subnet mask is automatically retrieved from the DHCP server and cannot be modified The detected number appears in the card s Properties Settings IP Network Parameters box Enter the IP address of the default router If the DHCP is used the IP address is automatically retrieved from the DHCP server and cannot be modified Displays the list of static routes currently defined in the system Up to five routes can be defined in addition to the Default router The order in which the routers appear in this list determines the order in which the system will look for the endpoints on the various networks if not found on the local LAN To add a router to the Static Routes table click the plus button For more details see Defining Static Routes on page 3 26 To delete a router from the Static Routes table select the router to remove and then click the minus button You can define one router with different destinations 3 25 MGC 50 MGC 100 Getting Started Guide Table 3 7 Settings Options Co Quality Of Service Quality Of Service Quality of Service QoS is an effort to guarantee in advance the qualit
93. names to DNS automatically lt Back Finish Cancel Help This dialog box is used to define the cards to which the network whose properties are defined in the Network Service is connected A span defines the card s parameters and network settings To delete an existing span select it and click the minus button 17 To add a span a Click the plus button 3 42 Chapter 3 Initial System Configuration The ZP SPAN dialog box opens Circuit ID 1 IPAddes 0 0 0 0 Communication Mode Auto x Host Name fs1_rr Fixed Ports amp NAT m H323 Alias 1 Loo Type hzo x Alias 2 LO o y Type zno Alias 3 E o Type hzo x Alias 4 e Type fH3231D x Alias 5 ftw Type zzo x This dialog box is used to define the IP card to which the IP network is connected and that should be used with this Network Service b Define the following fields Table 3 16 IP SPAN Options BE Circuit ID The Circuit ID is the connection between the span and the card it identifies the specific span and IP address with a number which you use afterwards when assigning the Network Service to the IP card Enter any whole number between 0 to 65535 as the circuit identification When defining several spans different cards each should be assigned a unique Circuit ID number The Circuit ID is used later to assign this Network Service to the IP card see Assigning Network Services to the
94. nces can be accessed from an Entry Queue For information about defining an Entry Queue see Chapter 6 Defining a New Audio Only Entry Queue on page 6 1 or see Chapter 7 Defining a New Video Entry Queue on page 7 1 Basic Operations This chapter describes how to start monitor and manage On Going Conferences Reservation Templates A Reservation template includes the conference parameters such as the conference media audio video video session line rate video protocol and other video parameters IVR Service and more The reservation can include the conference participant parameters Default Reservation Templates There are five default Reservation templates installed with the MGC Manager e Video Switch Video Switching at 384 Kbps e SW CP Software Continuous Presence IP at 384 Kbps e Default Audio Audio Only with default IVR Service e Default_Video Continuous Presence Conference at 384 Kbps Default_COP Conference On Port at 384 Kbps In order to run a Default_Video or Default_COP conference the Video card and MCU Version 5 6 or later must be installed in your system Using the default Reservation templates you can schedule a conference to start immediately On Going Conference or to start automatically at a predefined date and time Reservation 5 1 MGC 50 MGC 100 Getting Started Guide Starting a Conference 5 2 You can start an On Going Conference from one of the default Reservation
95. nt is disconnected from the conference you can reconnect the participant to the conference To manually establish a Dial out connection e Inthe Monitor pane Status pane or Browser pane right click the participant icon and then click Connect Participant Alternatively click the Participant icon and then click the Connect button on the Participant Toolbar Ctrl C Cut Ctrl x Delete Del Q amp A Management gt Dial In Ctrl I Properties You can connect several participants in one operation using the standard Windows conventions for multiple selection During the connection attempt the participant status changes to Connecting in the Connection column and then changes to Connected once the participant s connection is established accidentally disconnected from the conference For more details see the MGC The MCU can be configured to automatically reconnect participants who were fs Administrator s Guide chapter 5 Chapter 5 Basic Operations Disconnecting Participants When a participant does not need to continue in a conference you can disconnecting or delete the participant When you disconnect a participant the resources assigned to the participant remain allocated and the participant s parameters remain in the system memory This allows you to reconnect the participant if necessary Deleting a participant completely removes the participant s definition from the conference and releases th
96. o the protocol supported by the SIP proxy UDP or TCP 3 39 MGC 50 MGC 100 Getting Started Guide Table 3 15 SIP Settings Options Continued ae re Preferred SIP Select Server e Off No SIP server is used Dial out option is available only when conference participants are defined by their IP addresses e Specify to manually define the SIP server IP Address or If you have selected Specify enter either the IP Name address of the preferred SIP server or its host name if a DNS server is used Enter the number of the TCP or UDP port used for listening The port number has to match the port number configured in the SIP server The default port is 5060 Domain Name or Conferences and Entry Queues can register to the IP proxy using the format user host For example EQ1 polycom com When dialing to a conference or Entry Queue the SIP server expects to receive the host either as domain name or as an IP address Alternate SIP Off No SIP server will be used in case of failure of Server the preferred SIP server Specify Select this option to manually define the SIP server that will be used as backup IP Address or If you have selected Specify enter either the IP Name address or its domain name if a DNS server is used of the Alternate SIP server Domain Name or Same as for the Preferred SIP Server IP Port Enter the number of the TCP or UDP port used for listening as for the Preferred SIP Server
97. one is defined If required select the Conference On Port option if available if Continuous Presence was selected in the Video Session area of the 7 9 MGC 50 MGC 100 Getting Started Guide 19 20 21 22 23 Conference Properties General tab For more information about COP see Video Conference Types on page 4 3 To force all participants to use encryption select the Encryption check box For details about Encryption and encrypted conferences see the MGC Manager User s Guide Volume II Chapter 1 The Dual Stream mode and the Audio Algorithm are advanced features For more information about these options see the MGC Manager User s Guide Volume II Chapter 1 Dual Stream Modes and the MGC Manager User s Guide Volume I Chapter 4 Video Conference Parameters Optional Click the Participants tab to add predefined participants to the conference For more information on adding participants to a conference see To add a pre defined participant to a conference on page 5 16 If you selected Continuous Presence in the Video Session area of the General tab click the Video Sources tab The Conference Properties Video Sources tab opens Properties F3 Arrow 188 138 Background E F Layout Boder N F Speaker Notation M Audio Muted Participants Auto Select Ej I Same Layout Cdi None Z Lecturer name F Timer AR Interval TE
98. onfiguration of firewall ports used for signaling control and media If you are defining a service for local calls that do not require configuring the firewall to accept calls from external entities leave this check box clear Number of calls Enter the Number of Calls based on the predicted number of simultaneous incoming calls that require fixed port allocation and are handled by the network and MCU up to the maximum that can be handled by the IP card dependent on card type If you exceed the maximum number of calls configured for the card an error message appears listing the call range that can be entered Port Range The following general instructions apply to the Definitions Signaling Control Audio Video data and FECC fields Define the port ranges for each of the channels enter the first port for each channel and the system automatically fills in the end of the assigned port range The IANA recommended port range is 49152 to 65535 The network administrator configures the server and allocates firewall ports based the number of ports required for each media channel 13 in total and the volume of incoming traffic via the firewall the number of simultaneous calls For example f each call is allocated 13 ports Signaling 1 Control 1 Audio 2 Video 4 and Data 5 for a total of 13 ports and 6 simultaneous calls are to be handled by the network the total number of ports that is required is 78 6 x 13 If the fi
99. ooms Entry Queues amp SIP Factories list H a Meeting Rooms Entry Queues amp SIP Factories 14 AAAA DP Aviv Aviv PVX CP Meeting Room_admin1_75911 S Default Conference Bye EntryQueuel BS EQ2 Setting an Entry Queue as Default 7 4 A default Entry Queue can be defined for the MCU regardless of the dialed IP card The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue Participants are automatically routed to the default Entry Queue when dialing one of the following strings Network Service Prefix Numeric ID when the numeric ID is incorrect Network Service Prefix Numeric ID Password when the numeric ID is incorrect Network Service Prefix only IP address of IP card Numeric ID when the numeric ID is incorrect IP address of IP card Numeric ID Password when the numeric ID is incorrect IP address of the IP card only To set an Entry Queue as default In the Meeting Rooms and Entry Queues list right click the Entry Queue and select Set as Default ae aaa LSet As Default g Delete Del a Copy Entry Queue Ctrl C G Create Reservation From Entry Queue Properties The default Entry Queue is identified by a bold name Chapter 7 Defining a New Video Conference Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue This is especially useful for Video Swi
100. or the MGC unit Both the MGC 100 and the MGC 50 use the same functional modules Any module can be inserted into any slot and servicing can be performed while the system is in operation The MGC 100 can contain up to 16 Functional Modules and the MGC 50 can contain up to 8 Functional Modules Input Output I O Input Output I O Cards connect the Functional Modules Cards to external systems and networks 2 9 Chapter 2 Hardware Description 3 Initial System Configuration The MGC 50 MGC 100 requires basic configuration before you can start Initial IP running conferences Configuration tien Initial IP Configuration nstalling the MGC Manager The system is shipped with a default IP address 129 254 4 8 Ordinarily you need to change the MCU s default IP address to the IP address appropriate for the site s LAN This section describes how to modify it using Starting the MGC a monitor and terminal to connect directly to the MCU Manager To modify the MCU default IP address to the site s IP address 1 Remove the Main Control Module cover re AEI Connecting to an MCU Configuring the Network Services Figure 3 1 MGC 100 Rear Panel 3 1 MGC 50 MGC 100 Getting Started Guide ha rua i ll Las m Figure 3 2 MGC 50 Rear Panel 2 Connect a monitor and the keyboard to the appropriate
101. ories icon and then click New Entry Queue ntry Queues amp SIP Factories 7 The Entry Queue Properties dialog box opens Entry Queue Properties Product Management i x r Entry Queue Settings Name Entry Queue Service kd Numeric ID IT Cascade I vTx 1000 r Target Conference Settings I AdHoc Audio Alg 56 G711 M Profile v Video Format Auto Target Conferences I Audio Only Frame Rate Auto v I IP Only Video Protocol Auto X T Encwyption I Armen I Annexe I Annex F Video Switching Line Rate 28 z J Restricted Transcoding Continuous Presence E Service Name Dialin Number 1 Dial in Number 2 Cancel 2 Inthe Name box assign a name to the Entry Queue using up to 20 characters 3 To manually assign the Numeric ID enter the required value in the Numeric ID box To automatically assign the Numeric ID complete the Entry Queue definition and save it to the MGC The MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs 7 2 Chapter 7 Defining a New Video Conference In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play voice messages and prompts to participants waiting in the Entry Queue Leave this field blank to use a default Entry Queue Service if one is defined In the Target Conferences area a Select the IP
102. r Defining an MCU Connecting to an MCU Configuring the Network Services 3 8 To connect the operator workstation to an MCU 1 In the Browser pane expand the MCUs Network tree A list of MCUs appears below the MCUs Network icon Double click the MCU icon Alternatively right click the MCU icon and then click Connect MCUs Network 4 Bridge2 The Logon dialog box opens CT x Login Name Password Cancel Enter your Login Name and Password and then click OK Note that each MCU is initially configured with a default operator whose Login and Password are both POLYCOM Additional operators can be defined For more details see the MGC Administrator s Guide Chapter 6 Chapter 3 Initial System Configuration Configuring the Network Services Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services The Network Services include the parameters of the networks connected to the MCU If no Network Services have been configured depending on your system configuration the appropriate Network Service must be configured This section describes the configuration of both IP and ISDN networks ISDN and additional ISDN and IP Network Services or modifying existing Network Services refer to the MGC Administrator s Guide Chapter 3 5 For information about de
103. rd for handling the incoming call when the first card is busy Note It is not recommended to use Forwarding when using either Board Hunting or Pseudo Gatekeeper modes 3 31 MGC 50 MGC 100 Getting Started Guide Table 3 11 H 323 Parameters Continued a el Gatekeeper Use Gatekeeper e Off select this option if a gatekeeper is not present in your network In this case the MCU uses the IP addresses for dial out and the endpoints use the IP addresses of the MCU IP cards for dial in Specify to manually define the IP address of the preferred and alternate gatekeepers Auto to retrieve the IP address of the preferred and alternate gatekeepers from the DHCP if they are defined in the DHCP and the DHCP option is enabled Preferred If you have selected Specify enter either the Gatekeeper IP gatekeeper s host name if the DNS server is Address or Name enabled and the gatekeeper is registered with the DNS or IP address Alternate If you have selected Specify enter the host name or Gatekeeper IP IP address of the alternate gatekeeper Address or Name Displays the port number 1719 used for communication between the MCU and the gatekeeper Service Mode Select the mode in which the gatekeeper routes calls from a card without free ports to the card with available resources If there is no gatekeeper calls that reach an IP card with unavailable resources is rejected unless Forwarding is enabled e Basic
104. recedence Audio Video fa TOS o elay Cancel b Define the following fields Table 3 9 QoS of Ethernet Service Options CO Enable Select the Enable check box to implement QoS for IP packets When cleared QoS is not implemented 3 27 MGC 50 MGC 100 Getting Started Guide Table 3 9 QoS of Ethernet Service Options Continued eS eee eee DiffServ and DiffServ and Precedence are two methods for Precedence encoding the packet s priority in the packet header If you are not sure which QoS policy your router supports select Precedence combined with None in the TOS field e Select DiffServ when the network router uses DiffServ for priority encoding Note If you select DiffServ but your router does not support this standard IP packets queue on the same communication links with data packets greatly increasing the latency and jitter in their delivery Select Precedence when the network router uses Precedence for priority encoding or when you are not sure which method is used by the router Audio and Video You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly Select the desired priority The recommended priority for both audio and video is 4 to ensure that the delay for both packets is the same and audio and the video packets are synchronized Type of Service TOS defines optimization tagging for routing the confer
105. rence Once participants connect to the Entry Queue they are routed to their conference according to the conference numeric ID or password that they enter In the default templates just the Audio Only template is defined with Entry Queue Access To create a new video conference with Entry Queue Access see Chapter 7 Creating an On Going Video Conference on page 7 6 Dialing in to a Conference Entry Queue Undefined dial in participants can access the conference using the following methods ISDN PSTN Participants Audio Only and ISDN Video participants dial the conference Entry Queue ISDN dial in number as assigned to the conference by the operator or automatically by the MCU The dial in number can be viewed in the MGC Manager Status pane H 323 Participants When a gatekeeper is present H 323 participants dial the IP Network Service Prefix and conference Entry Queue Numeric ID or name for example if the Network Service prefix is 925 and the Conference Numeric ID is 1222 participants will dial 9251222 If participants dial only the Network Service Prefix or if the wrong numeric ID is dialed participants will be automatically routed to the default Entry Queue if one is defined For more information about the IP Network Service Prefix see Chapter 3 5 5 MGC 50 MGC 100 Getting Started Guide 5 6 gy For example if the IP Network Service prefix is 27 the conference Numeric ID is 1478 and the conference name is
106. ring the conference definition You can define conferences without defining their participants and let participants connect to the conference as long as there are resources available Chapter 4 About Conferences Video Conference Attributes There are four general types of video conferences Video Switching A conference in which all participants use the same video and audio formats Whenever a participant starts to speak the participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference Transcoding requires Video card A conference in which participants use different video audio and data formats while maintaining the highest video and audio capability each participant can achieve with his or her codec Like video switching the current speaker is displayed on all endpoints in full screen Continuous Presence requires Video card A conference in which several participants can be viewed simultaneously In this type of conference the highest video audio and data quality for each participant depends on the participants endpoint capabilities In a traditional Continuous Presence conference each participant uses a different video port on the Video card This method enables such features as full Transcoding per participant Personal Layouts individualized Continuous Presence layouts per participant and maintenance of overall video and audio quality for the conference
107. rom database From directory Cea e 6 9 MGC 50 MGC 100 Getting Started Guide Usually Meeting Rooms include undefined participants However it is possible to add defined participants from the Pre Defined Participants list by selecting the participants and then clicking the gt gt button Alternatively you can define a new participant by clicking the New button In the Min Participants box define the total number of participants for which the system reserves resources This number should include the number of defined participants as well as undefined participants If you enter 0 no resources will be reserved for the conference However participants will be able to connect to the conference if there are available resources In the Max Participants box enter the total number of participants who can connect to the conference at one time including both the defined and undefined participants This option saves resources for other conferences When set to Auto the maximum number of participants is determined by the maximum number of participants in a conference supported by the MCU or by the availability of the MCU resources Click the Meet Me Per Conf tab The Properties Meet Me Per Conf dialog box opens zi General Settings Participants Meet Me Per Conf Recording Meeting Room Number of Occurrences 7 MeetMe Service ISDN Service Fe ISDN Network Servi
108. rst allocated port is 1025 then the last port will be 2003 1025 78 2003 3 46 Chapter 3 Initial System Configuration Table 3 17 Fixed Ports amp NAT Options Continued NE oc ae Port Range In this example port number 1037 has not been Definitions allocated as the starting range for audio and video cont port allocation has to be an even number If an odd number is entered an error message appears to remind you of this requirement Note You can allocate the same port number to different channels provided the numbers are in two different protocols one is in TCP and the other is in UDP For example you can allocate port numbers 2000 2009 to the Signaling channel in TCP and ports 2000 2002 to the Audio channel in UDP Signaling TCP Define the ports used for transferring call setup messages After you enter the first port in the range the system automatically fills in the last port in the range according to the total number of calls Control TCP Define the ports used for control messages setup maintenance and teardown of sessions After you enter the first port in the range the system automatically fills in the last port in the range Audio UDP Define the ports used for audio and video channels Video UDP After you enter the first port in the range the system automatically fills in the last port in the range Data TCP Define the ports used for transferring data packets file transfer whiteboard
109. rticipant 0 0 eee eee eee 5 20 Locking and Unlocking a Conference 5 21 Changing the Conference Duration 5 22 Terminating a Conference Manually 5 24 Changing the Layout in a Continuous Presence Conference 5 25 Defining a New Audio Conference 22 200055 6 1 Defining a New Audio Only Entry Queue 6 1 Defining an On Going Audio Conference 2000 6 5 Defining a New Audio Only Meeting Room 6 9 Defining a New Video Conference 00 s200085 7 1 Defining a New Video Entry Queue 0000000 eae 7 1 Setting an Entry Queue as Default 0 7 4 Creating a Target Conference from an Entry Queue 7 5 Creating an On Going Video Conference 7 6 Defining a New Video Meeting Room 0 005 7 12 Management Tools 200 e cece eee eee eee 8 1 Resource Report asroor inuna len a Racists REEN erage abies Bes 8 1 Resources Report Network Resources 8 3 Resource Report Network Resources Details 8 4 Resources Report Media Resources 04 8 5 Media Resources Area Parameters Description 8 5 Port Unit Allocation Area 1 2 0 2 eee eee eee 8 6 Listing the Installed Cards 00 eee eee eee 8 8 MCU Faults Report 22 0 ee eee eee 8 11 Reset MCU sevens cey seit ee eect ea Gee
110. sionally a conference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference The MGC Manager enables you to mute a participant s audio and or video signals A participant whose audio or video signal is muted hears and sees the other participants However the other participants cannot hear or see the muted participant Alternatively participants audio and video signals can be muted from their own codecs through the endpoint s application Chapter 5 Basic Operations To mute a participant using MGC Manager In the Monitor or the Status pane right click the participant icon and then click Mute Audio to mute the audio signal or click Mute Video to mute the video signal Alternatively click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar Disconnect Participant Ctrl T Move Participant gt Copy Participant Ctrl C Cut Ctrl x Delete Del Exclusive Speaker Q amp A Management gt Ctrl em Turn OFf AGC Properties The menu changes to UnMute Audio or UnMute Video respectively The appropriate Audio or Video Z icon appears in the Audio or Video columns of the Monitor and Status panes For information about additional muting options refer to the MGC Manager User s Guide Volume I Chapter 6 Locking and Unlocking a Conference You can lock or unlock On Going Con
111. t only the Basic settings in these panes are displayed when you first open the dialog box You can click the Advanced gt gt button to view and modify the additional settings In most conference definitions you do not need to modify the Advanced parameters because the MGC Manager uses default values or uses the optimal parameters based on the endpoint s capabilities 11 Select the Enable IVR Service check box to assign an IVR Service to the conference The IVR Service includes a set of voice messages and prompts that assist participants to connect to the conference 12 In the Msg Service Name box select an IVR service or leave blank to use the default IVR service The MGC 50 100 is shipped with a pre configured IVR service MGC 50 MGC 100 Getting Started Guide 6 8 13 If you want to set up advanced parameters click the Advanced button on either pane For more information see the MGC Manager User s Guide VoicePlus Edition Chapter 2 14 Click the Participants tab to add predefined participants to the conference For more information see Chapter 5 Adding a Participant to a Conference on page 5 13 If you are defining a dial in conference with only undefined participants this step may be skipped 15 To complete the conference definition procedure click OK from any of the Conference Properties tabs The Properties dialog box closes The new conference is added to the On Going Conferences list in the Browser pane Th
112. t Unit Allocation Method box determines how all the resources are allocated The selection of the mode can be done only when no conference is running Chapter 8 Management Tools The following modes are available Circular The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers For example if the last used unit is 2 the next time a conference is run the system will allocate units starting with unit 3 provided that unit 3 is free This mode should be used when you suspect that there may be faulty units allowing the system to allocate other units for the conferences while the faulty units are replaced or reset However this mode should not be used when debugging the system as the problems will be inconsistent if the problematic units are not used constantly Terminal The system always starts the unit allocation from the first free unit on the first card This mode may be problematic when there is one faulty unit especially if it is the first or second that prevents the system from running conferences However this should be the selected mode when debugging the system MGC 50 MGC 100 Getting Started Guide Listing the Installed Cards You can check which functional modules are installed in a particular MCU by listing them To list an MCU s functional modules 1 Inthe Browser pane expand the MCU tree 2 Expand the MCU Configuration tr
113. t containing the Net 2 4 8 card and then click Properties Alternatively double click the slot containing the card Slot 1 NET 8 S Slot 2 AUDIO Remove Card Reset Card EY siot 3 u EE slot 4 H323 The Card Settings Common Parameters dialog box opens 2 Click the Net 8 Network Parameters tab Properties D The Card Settings NET 8 Network Parameters dialog box opens E Common Parameters NET 8 Network Parameters m Network Parameters gt Span 1 gt Span 2 Circuit ID 0 Circuit ID 0 Service Name Ss Service Name IV Null Configuration JV Null Configuration gt Span 3 gt Span 4 Circuit ID 0 Circuit ID 0 Service Name Service Name IV Null Configuration JV Null Configuration gt Span 5 gt Span 6 Circuit ID E Circuito j3 Service Name m Service Name I Null Configuration J Null Configuration m Span 7 m Span 8 Circuit ID fo Circuit ID 6000 Service Name Service Name eooo I Null Configuration J Null Configuration PRI Software Version jooss Stick Software Version joos OK Cancel The Net 2 Net 4 Net 8 Network Interface module supports up to eight PRI connections depending on the card model installed in the MCU These connections may be either T1 or E1 For the system to recognize the PRI lines that connect to the Network card you must assign the 3 20 Chapter 3
114. tching conferences since their parameters must be the same as those of the Entry Queue The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference To create a target conference from an Entry Queue 1 Right click the Entry Queues icon and then click Create Reservation from Entry Queue i Set As Default Delete Del The Conference Properties General dialog box opens The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue If required modify parameters making sure not to change the line rate or video settings If these settings change the Entry Queue and conference will not be compatible Click the Scheduler tab to define the conference start date and time The current date and time are shown in the Scheduler dialog box Do not change them if you want to start an On Going Conference Define the conference start date and time Click OK 7 5 MGC 50 MGC 100 Getting Started Guide Creating an On Going Video Conference The following procedure describes the main parameters required to set up a Video Conference For a detailed description of all parameters see the MGC Manager User s Guide Volume I Chapter 4 To create an On Going Conference 1 Expand the MCU tree right click the On Going Conferences icon and then click New Conference Fp On Going Conferences 1 Mew Conference New Operator Conference
115. ted the Software option is enabled in the Video Session Continuous Presence box Continuous Presence Classic offers 20 different video layouts suitable for conferences of up to ten participants Continuous Presence Quad Views offers 8 different video layouts including layouts that are suitable for very large conferences Continuous Presence Software allows Continuous Presence conferences to be set up with two types of Video Layout formats 2x1 and 2x2 To have participants access the conference through an Entry Queue select the Entry Queue Access check box If selected the participant must dial the Entry Queue dial in number and enter the correct conference Numeric ID in order to be transferred to this conference To allow undefined participants who were not defined prior to the conference start to connect directly to the conference without going through an Entry Queue select the Meet Me Per Conference check box You can define the conference to be both Entry Queue Access and Meet Me Per Conference In these conferences a participant can connect to the conference directly by means of the Meet Me Per Conference dial in number or through the Entry Queue by means of the conference Numeric ID 11 Optional If an IVR service in which the conference password prompt enabled is assigned to the conference enter the conference password digits only in the Conf Entry Password box 7 7 MGC 50 MGC 100 Gettin
116. ter 5 Basic Operations To change the duration of an On Going Conference 1 In the Browser Monitor or Status panes right click the conference icon and then click Properties YOUNG The Conference Properties dialog box opens 2 Click the Scheduler tab 3 Modify the conference Ending Time 5 23 MGC 50 MGC 100 Getting Started Guide 4 Click OK The Conference Properties dialog box closes The conference s duration is changed Terminating a Conference Manually 5 24 You can manually end the conference before its scheduled end time Usually you will use this option when all the participants disconnected from the conference or if the meeting organizer has requested it To terminate a conference manually 1 In the Browser Monitor or Status panes right click the On Going Conference and then click Terminate Alternatively click the Conference icon and then click the Terminate button on the Conference Toolbar Monitor Monitor Filter New Partici Terminate Copy Conf Ctrl C Paste Participant Ctrl fi W W X Paste Participant As Ctrl P Lock Conference VONG e Print Reservation Data Video Force Drag amp Drop Properties A confirmation dialog box opens Click Yes The conference ends The conference icon is removed from the On Going Conferences list Chapter 5 Basic Operations Changing the Layout in a Continuous
117. terval the SIP server will not refer calls to this conference Entry Queue until it re registers If timeout is set to 0 re registration is disabled The default value is 3600 seconds 60 minutes The following table lists the supported SIP Proxies and their Registration modes Table 3 14 Supported SIP Proxies and their Registration Modes SIP Proxy Registration Mode Microsoft LCS e Redirect Each IP card must be 2003 2005 configured in the Static Routes table of the LCS Cisco Forking Redirect Alcatel Redirect Forking 3 38 Chapter 3 Initial System Configuration Table 3 14 Supported SIP Proxies and their Registration Modes Continued SIP Proxy Registration Mode e Redirect e Forking sires Pete 14 To configure the SIP servers manually a Click the SIP Servers button The SIP Settings dialog box opens SIP Settings x r Transport SIP Transport C UDP TCP r SIP Servers Preferred SIP Server C Off Specify IP Address or Name Port 5060 Domain Name or IP Altemate SIP Server Off C Specify IP Address or Name Port Eoo Domain Name or IP e Outbound Proxy J Outbound Proxy is different than SIP Server IP Address or Name Port o0 cad b Define the following parameters Table 3 15 SIP Settings Options i Transport SIP Transport Select the protocol that is used for signaling between Type the MCU and the SIP proxy or the endpoints according t
118. tial System Configuration Double click the IP card Alternatively right click the IP card icon and then click Properties The Card Settings Common Parameters dialog box opens The Common Parameters tab is for viewing purposes only Click the IP Network Parameters tab Card Settings Common Parameters IP Network Parameters DNS H323 SIP LAN r Ethernet Span Creut iD jo IV Null Configuration Service Name IP Parameters N IP Address eos Uh 3 A Subnetwork mask i eee Default router IP Address a ee ee S m DHCP State Unknown Server IP Address Ee TEs ee E NAT Traversal External IP Address DP ih So 2G Stack Controller Software Version 0 00 720 RTP processors Software Version fo 00 715 XILINX Software Version fo 00 2 STIC Software Version jo 00 0 In the IP Network Parameters tab clear the Null Configuration check box to enable assignment of the IP Network Service In the Circuit ID box enter the circuit ID that was defined for this card in the ZP Network Service Spans dialog box For additional information on circuit IDs see IP SPAN Options on page 3 43 Click Apply The name of the IP Network Service is displayed in the Service Name field 3 51 MGC 50 MGC 100 Getting Started Guide 3 52 4 About Conferences Different conference types are available according to their initiation modes reservationless conferences and scheduled conferen
119. y The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices EC Mark R amp TTE Directive Polycom Inc declares that the MGC 50 and MGC 100 with NET 2 4 8 card is in conformity with the following relevant harmonized standards EN 60950 1992 Including Amendments 1 2 3 amp 4 EN 55022 1994 EN 50082 1997 Following the provisions of the Council Directive 1999 EC on radio and telecommunication terminal equipment and the recognition of its conformity Russian Communication Certificate The MGC 100 and MGC 50 comply with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 CCC Munucsasn Poccuu Table of Contents Before YOU Begin scssi sai iersissi
120. y of data transmission over the network To change the defaults click the Quality of Service button For more information see Defining Quality of Service on page 3 27 Defining Static Routes 6 To define a static route a Click the plus button The Add Route dialog box opens Add Route x Router IP o ao d0 0 Remote IP D5 10 5 0 5 0 Type Network na Cancel b Define the following fields Table 3 8 Add Router Options Fiia Beserioton O Router IP Enter the IP address of the router in its subnetwork Remote IP Enter the IP address of the packet destination If Hostis selected in the Type field enter the IP address of the endpoint If Network is selected in the Type field enter the components of the IP address indicating the segment of the other network 3 26 Chapter 3 Initial System Configuration Table 3 8 Add Router Options Continued re Select the type of router connection Network defines a connection to a router segment in another network Host defines a direct connection to an endpoint found on another network c Click OK The system returns to the Settings dialog box displaying the added static route Defining Quality of Service 7 To define Quality of Service parameters a Click the Quality of Service button The QoS of Ethernet Service dialog box opens QoS of Ethernet Service xj MIP Quality Of Service IV Enable C DiffServ P

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