Plantronics Voyager 510S User's Manual
Contents
1. 7 B Determine Lifter position and height setting To determine the lifter position and height setting you will first need to power the headset on and fit the headset 1 Press and hold the power mute button on the headset for 3 seconds until the status indicator flashes blue Power Mute Status Indicator Button 2 Fit the headset over and behind your ear as described on page 3 3 Set the Lifter Height Switch to the lowest setting Lifter viewed from back Start with Lifter Height Switch in lowest position 4 Slide the Handset Lifter Arm under the handset until the lifter base touches the side of the phone 5 Slide the Lifter up to where it nearly touches the handset earpiece and hold Slide Lifter under handset then up toward the ear piece 8 Plantronics Voyager 510S Setup Guide 6 With the other hand press the Call Control Button on the headset This will activate the Handset Lifter and lift the handset from the phone Press Call Control Button If you hear a dial tone the lifter height is set correctly and needs no adjustment Press the Call Control Button to return the handset to the cradle Please continue with section D Mount the Lifter in permanent position below If you do not hear a dial tone continue with section C C If you do not hear a dial tone If you do not hear a dial tone the Lifter may not be raising the handset high enough2. or the Configuration Dial may need adjusting 1 Check the Lifter height adjustment by moving the Lifter Height Switch to a higher position See Section B and repeat steps 4 through 6 If you hear a dial tone the lifter height is now set correctly Please continue with the next section Mount the Lifter in Permanent Position Position Indicator 2 If you still cannot hear a dial tone you will need to change the setting on the guration Configuration Dial Using a coin or paperclip turn the Configuration Dial to a different setting until you hear a dial tone If you still cannot hear a dial tone please call Technical Support at 800 544 4660 Extension 5538 V Q Multiple settings might work with your phone however only one is the optimal position ss Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 9 2 Use the Extender Arm to Stabilize Handset if needed If your handset falls off the phone base or does not re turn to its cradle when lowered you will need to attach the Extender Arm to the Lifter as described in the HL10 Additional Parts Kit D Mount the Lifter in permanent position Note If the side of the phone is curved the protective cover on the side can be left on to improve fit 1 Remove the protective strips from the three mounting tapes on the underside of the Lifter 2 GENTLY place the Lifter on the desk phone in the optimum position as determine
3. press and hold the Call Control Button When you hear two tones the call has been rejected and you can release the button Transferring a call from your mobile phone to your headset To transfer an active call from your mobile phone to your headset press the Call Control Button for more than 2 seconds Transferring a call from your headset to your mobile phone To transfer an active call from your headset to your mobile phone press the Call Control Button for more than 2 seconds Muting a call To mute a call press the Power Mute button for less than 1 second A single high tone followed by a single low tone will sound To take a call off of mute press the Power Mute button again for less than 1 second A single low tone followed by a single high tone will sound Mute Reminder A double low tone will sound every 30 seconds as a reminder that mute is activated To Disable Online and Standby Indicator Lights When purchased the headset will have the online and standby indicator lights enabled To disable these indicators press the volume up button while turning the headset on To re enable both indicator lights turn the headset off then press the volume up button again while turning the headset on Note This process only disables online and standby indicator lights when headset is connected to a Bluetooth device such as a mobile phone or base All other indicator lights such as low battery will continue to fu
4. the product identifier that has the format US AAAEQ TXXxXxX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destruc
5. your existing base unit the units must be paired as follows Note Make sure your headset is not connected to any other Bluetooth device when attempting to pair 1 On the back of your base unit press Speaking Volume Call Control Button amp Talk and hold Born the Speaking Volume Minor Adjust On line Indicator Light Minor Adjust Control buttons simul Buttons taneously until the on line indicator light flashes blue and the power light on the front of the unit flashes red 2 On your headset press and hold BOTH the Listening volume adjust button and the Call Control Button simultaneously until the red and blue indicator lights flash alternately 3 Pairing is complete when the indicator light on the base is solid blue and the Status Indicator light Headset Base on your headset flashes blue back view 14 Plantronics Voyager 510S Setup Guide STEP PAIR YOUR VOYAGER 510S HEADSET WITH YOUR BLUETOOTH MOBILE PHONE Pairing your Voyager headset to your Bluetooth mobile phone Press and hold BOTH 1 Turn on our mobile phone and your headset simultaneously See Step 1 on page 8 to power the headset on 2 On you headset press and hold Born the Listen volume adjust button and the Call Control Button simultaneously until the red and blue indicator lights flash alternately Then release Note The headset will stay in pairing mode for 2 minutes Find Bluetooth on your mobile phone menu Search for dev
6. 5 Easy Steps The fastest way to set up your Plantronics Voyager 510S Office Headset System with your desk phone and Bluetooth mobile phone Base Power Adapter NS d gt Voyager 510S Headset yp i Cn ne S ay TTT o PLANTRONICS SOUND INNOVATION gt Plantronics Voyager 510S SETUP GUIDE tions 9 ee d Eartips Headset Setup Guide Headset Base with Pre installed Phone Cable Headset Travel Charger Base Power Adapter A Please refer to the separate Safety Instructions for important product safety information prior to installation or use of the product Voyager 510SL With Automatic Handset Lifter Adds HL10 Automatic Handset Lifter User Guide Extender Ringer Adapter for Arm Microphone Nortel i2004 Phones Automatic Handset Lifter is bundled with certain Voyager 510S configurations and also available separately Voyager 510SL Adds Online Car USB Belt Clip Indicator Lighter Headset Carry Pouch Light Adapter Charger Accessories are available separately 2 Plantronics Voyager 510S Setup Guide Fit the Headset Slide the headset over and behind your ear then press gently toward your ear Rotate the microphone boom until it is pointed toward your mouth If the eartip is uncomfortable install a different eartip See below A For your safety and comfort the eartip should never be inserted into the ear canal ai Q o I
7. Configuration B if You will NOT use the Automatic Handset Lifter and Your phone has built in headset functionality a Headset button Confirm there is a HEADSET button on your phone Headset Base bottom view 1 Plug the short BLACK Phone Cable that is pre installed on the Headset Base into the Headset port C on the desk phone VY o oraae HANDSET port or HEADSET port You should only use the headset port if you will noT be using the Automatic Handset Lifter AND you have a pre programmed Headset button on your phone In this configuration you MUsT press both the Headset button on your phone AND the Call Control Button on the headset to answer end calls Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 5 6 STEP A Connect Headset Base to power outlet 1 Plug the Base Power Adapter into a wall outlet then plug the power cord into the YELLOW labeled connector on the bottom of the Headset Base The RED Power light on the left front of the Headset Base will turn on See illustration at bottom of page Insert into YELLOW labeled power connection on Headset Base as shown to charge Base Power Adapter Headset Base bottom view B Charge the Headset for at least 20 Minutes before using 1 Gently push the headset into the charging cradle as shown below The Ameer Charge Status light on the base will f
8. d above Test the Lifter to verify positioning by pressing the Call Control Button on your headset to activate the Lifter and listen for a dial tone 3 Press FIRMLY to adhere the Lifter to the desk phone Peel back mounting tape protective strips 3 places 10 Plantronics Voyager 510S Setup Guide USING YOUR VOYAGER 510S HEADSET WITH YOUR DESK PHONE hearing loss Always listen at moderate levels For more information on headsets and hearing For your safety do not use headset at high volumes for extended periods of time Doing so can cause visit www plantronics com healthandsafety If your desk phone has a volume control set it to mid range Powering the Headset on and off To turn the headset on press and hold the power mute button for 3 seconds until the status indicator flashes blue See Step 1 on page 8 To turn off press and hold the button again for 3 seconds until the status indicator flashes red Placing Answering or Ending Calls on your Desk Phone Desk phone Configuration ceneececsrccsevercccscccecceusrerststseserstsrstreserstscserererstsesersryesereretserstsetetecserersersterseveretserstseterseverstsrsesererststsrsetersrsttcsereterstteserstersereters To place a call To answer a call To end acall Muting a Call To mute a call press the Power Mute button for less than 1 second To take the call off mute press the Power Mute button again Note Pressing the Power Mute button for mo
9. ices Once your phone finds it select PLT 510 nun Ss WwW When prompted for a passkey enter 0000 4 zeros The head set indicator light will flash blue when paired successfully ro s 0 For detailed pairing instructions for popular mobile phones visit www plantronics com easytopair USING YOUR VOYAGER 510S HEADSET WITH YOUR BLUETOOTH MOBILE PHONE For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit www plantronics com healthandsafety To Place Answer or End Calls on your Bluetooth Mobile Phone To Place a Call To Answer a Call To Answer a Second Incoming Call Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 15 Features and Options Re dialing last number To activate last number re dial double click the Call Control Button You will hear a high tone for each key press When you hear another tone the last number has been re dialed Using voice dialing To activate voice dialing press and hold the Call Control Button for 2 seconds until you hear a second tone Note To use voice dialing the voice dialing feature must be enabled on your phone This feature must be supported by both your carrier and cell phone See your phone manual for instructions Rejecting a call When receiving an incoming call
10. ine Tune Speaking Volume While on a call you can adjust your speaking volume by pressing the Speaking Volume Minor Adjustment Control buttons on the back of the base Speaking Volume Minor Adjustment Control l y Q If the sound quality is poor or background noise is evident after these adjustments re adjust the configuration dial for better quality See page 9 Set the Intellistand Feature The Voyager 510S IntelliStand feature allows you to choose how to activate your headset when answering or making a call Consider how you ll use your headset to determine the best setting for you IntelliStand Switch In the uP position answer make or end a call by pressing the Call Control Button on your headset Choose the uP position if you plan to wear your headset most of the time In the DOWN position calls are initiated or answered by taking the headset out of the stand A short delay gives you time to put the headset on Choose the down position if you think you ll wear your headset ony while on calls In the DOWN position you can still answer end or make a call by pressing the Call Control Button Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 13 Pairing Headset and Base Your Voyager 510S Bluetooth Headset System comes from the factory with the headset and base already paired However if you have purchased a base unit separately or if you wish to use a replacement headset with
11. ingle high tone Call Disconnect Device Disconnect Single low tone Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 17 can t hear a dial tone at the headset Make sure your headset is charged Make sure headset is on and connected Press the Call Control Button on your headset Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary Adjust the Configuration Dial on the left side of the base Align the 1 on the dial with the ridges to the right side of the dial If there is no dial tone for setting 1 try the other dial settings Adjust the Listen Volume Button on the headset If the volume is still too low select another setting on the Listening Volume Switch on the Headset Base hear static Make sure there is at least 12 between your Voyager 510S base and your computer and 6 between your base and your telephone If adjusting the distance doesn t help your headset is going out of range move closer to base or cell phone Your system may need to be reset See the User Guide available online at www plantronics com Voyager510S The sound is distorted or hear an echo in the headset Reduce speaking volume by pressing the minor adjustment control button If the problem still persists change the Speaking Volume setting See page 11 Point microphone towards your chin Listening volume may be too high o
12. k or two may be needed to make the Voyager 510S System work with your desk phone For further help For the product knowledge base and instant live chat with Technical Support www plantronics com support For the Plantronics Technical Support Center open from Sunday 3 00 Pm to Friday 5 00 pm PST except major U S holidays 800 544 4660 Ext 5538 Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 19 FCC REQUIREMENTS This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct i
13. lash to indicate the headset battery is charging A solid light indicates full charge A full charge will take approximately 3 hours Charge Status AMBER I Ne The headset may also be charged directly with the Headset Travel Charger Plug the headset travel charger into a wall outlet then plug the power cord from the adapter into the headset The indicator light will flash RED while the headset battery is charging The light will change to solid BLUE when the battery is fully charged Plantronics Voyager 510S Setup Guide STEP Why use a handset lifter The lifter greatly simplifies using a headset with your desk phone It lets you answer and end calls without being near your phone Q The HL10 Automatic Handset Lifter is included with certain Voyager 510S configurations andis also available separately See www plantronics com Voyager510S for a complete list of accessories A Connect Handset Lifter power cord to Headset Base 1 Verify that the base to desk phone cable is connected to the handset port of the desk phone and not the headset port Refer to Step 2 Configuration A 2 FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a complete connection Automatic Handset Lifter Headset Base bottom view FIRMLY press Lifter power cord into RED labeled port on Headset Base Questions For fast efficient Technical Support call 800 544 4660 Ext 5538
14. manship of products manufactured sold or certified by Plantronics which were purchased and used in the United States This warranty lasts for one year from the date of purchase of the products This warranty extends to you only if you are the end user with the original purchase receipt We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts To obtain service in the U S contact Plantronics at 800 544 4660 Ext 5538 THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCT This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited war ranty including items not covered by this limited warranty Maintenance Always unplug the Headset Base from the telephone and the Base Power Adapter from the power source before cleaning Clean the equipment with a damp not wet cloth Do not use solvents or other cleaning agents Battery replacement The custom battery supplied in your headset should last 2 3 years When talk time decreases signifi cantly the battery may need replacing Please call Plantronics at 800 544 4660 Ext 5538 and ask for service Still having problems Given the hundreds of different types of phones it s possible a tric
15. n phone If your phone has a handset volume control lower this until the distortion disappears If the distortion is still present lower the volume using the Listen Volume Button on the headset If the distortion persists select another Listening Volume Switch setting on the Headset Base Make sure there is 12 between your Voyager 510S base and your computer and 6 between your base and your telephone 18 Plantronics Voyager 510S Setup Guide While talking on my desk phone want to accept a call from my mobile phone Press the Call Control Button for less than 1 second this will disconnect you from desk phone then press the Call Control Button again to connect you to your mobile phone Note The same procedure applies for accepting a call from your desk phone while on your mobile phone People talk to can hear a buzz in the background Move the base further away from your phone Power Adapter is plugged into a power strip Plug the Power Adapter into the wall directly Reconnecting the Bluetooth link between headset and your mobile phone Ifyou turn on the headset beyond Bluetooth range and then return within it you will need to re establish the Bluetooth link by briefly pressing the Call Control Button Talk time performance is significantly degraded even after a full recharge Battery is wearing out Call Plantronics at 800 544 4660 Ext 5538 for factory service information The Handset Lifte
16. nction 16 Plantronics Voyager 510S Setup Guide Base Status _Base Light Headset Status Status Indicator Light Charging Flashes red Headset charging Flashes yellow Battery low Flashes red Bluetooth link active Solid blue Bluetooth device connected Flashes blue Headset out of range or Red flashes slowly then quickly turned off cycle then repeats slow amp fast Tones Out of Range Warning If you walk out of range of your base your headset will issue audible tones at its operating limit If you are on a call you will hear two tones when reaching edge of range and again when back in range If you stray out of range active calls will be suspended Calls will be re estab lished with base when walking back into range If you remain out of range for more than 10 minutes the system will drop the call Cell phones may or may not reconnect to headset on its own when back in range Low Battery Warning When battery is low a single tone repeats every ten seconds You should recharge the headset immediately Mute Warning Reminder When Mute is first activated a single high tone followed by a single low tone will sound These tones will repeat every 30 seconds while Mute is active When Mute is deactivated a single low tone followed by a single high tone will sound Mute Reminder A double low tone will sound every 30 seconds as a reminder that mute is activated Call Connect Device Connect S
17. nstall a Different Eartip Choose the size and style of Push in firmly and d eartip that fits most comfort twist COUNTER Remove the pre installed eartip by pushing in and turning the eartip ably Align eartip tabs with clockwise clockwise then pull firmly notchesin nader Note For gel tips ensure the raised part of the eartip is pointed towards the curved section of the headset as shown A Rotate microphone B Turn microphone C Rotate microphone boom up boom around boom down Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 3 STEP It is important for correct and safe operation that the base cord is installed into the proper jack of your telephone Follow these instructions carefully especially if your telephone has two jacks where the handset was attached Be sure to note or mark which jack was used for the handset Use Configuration A if You will use the Automatic Handset Lifter Or Your phone does NOT have built in headset functionality no Headset button Configuration A 1 Unplug the handset coil cord from the desk phone handset port A then plug it into the handset port B on the Headset Base Handset Handset Coil Cord Headset Base bottom view 2 Plug the short black Phone Cable that is pre installed on the Headset Base into the now open handset port A on the desk phone 4 Plantronics Voyager 510S Setup Guide Use
18. nterference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equip mentis a label that contains a product identifier in the format US AAAEQ TXX Xx If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the appli cable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of
19. r is installed but does not lift the handset Be sure the Handset Lifter power cord is firmly pushed into the Handset Lifter jack on the base My Handset Lifter operates every time remove or replace my headset in the base IntelliStand is enabled To disable this feature move the IntelliStand switch to the uP position See page 12 The call is dropped Talk indicator in the headset and base will not be illuminated Headset lost subscription Try to reset the system See the User Guide available online at www plantronics com Voyager510S Additional Information and Support Additional Information Online Technical Support Additional Information including an www plantronics com support Interactive Quick Start Guide Product Knowledge Base FAQs Information and Accessories including the Live Chat with a Support Technician HL10 Automatic Handset Lifter and Online Indicator Email Support Light can be found at www plantronics com Product Compatibility Guide Voyager 510S Product Manuals Telephone Support including all available language versions Telephone Tech Support at PEME 800 544 4660 Ext 5538 Sunday 3 00 PM to Friday 5 00 Pm PST Product Registration A YEAR This Plantronics headset delivers superior durability and reliability backed by a one year warranty Siee Questions Please call 800 544 4660 or visit www plantronics com Plantronics Limited Warranty This warranty covers defects in materials and work
20. re than 3 seconds will power off the headset Questions For fast efficient Technical Support call 800 544 4660 Ext 5538 11 Volume settings are pre set at the factory and for most phones will not require adjustment To ensure settings are correct for your phone make a test call If you can not hear or be heard clearly refer to the volume adjustments on the following pages Adjust Listening Volume While on a call adjust the listening volume by using the Listening Volume Switch on the back of the base Listening Volume Switch Position 1 Loudest Position 4 Softest To Fine Tune Listening Volume On the headset press the on the Listening Volume Button to increase the volume Press the to decrease the volume Listening Volume Button 1 a a If the sound quality is poor or background noise is evident after these adjustments re adjust the configuration dial for better quality See page 9 Adjust Speaking Volume While on a call set the Speaking Volume Switch to the best setting for the listener a paper clip or pen tip can help Too high a setting can produce an uncomfortable echo for you and distorted sound for your listeners You will be able to make minor adjustments to speaking volume while on a call using the Speaking Volume Control on the back of the base Speaking Volume Switch Position A Softest Position D Loudest 12 Plantronics Voyager 510S Setup Guide To F
21. tive to customer terminal equipment connected to AC power sources EXPOSURE TO RF RADIATION The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers 2007 Plantronics Inc All rights reserved Plantronics the logo design HL10 IntelliStand Plantronics Voyager and Sound Innovation are trademarks or registered trademarks of Plantronics Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Plantronics Inc is under license All other trademarks are the property of their respective owners Patents U S 5 210 791 6 735 453 6 923 688 7 075 270 D469 756 D512 984 D517 519 D519 498 D521 492 D523 412 Australia 147229 303053 303054 China ZL200530008543 X ZL200530008542 5 EM 293964 0003 293964 0004 0006 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 Taiwan D112594 and Patents Pending Printed in USA 76529 03 06 07 Q Plantronics Inc iS PLA N TR ON ICS 345 Encinal Street aaa SOUND INNOVATION Santa Cruz CA95060USA www plantronics com_ Stites
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