ooma Telo VoIP Gateway 100-0201-100 User's Manual
Contents
1. ooma Quick Start Guide Ooma Telo Package Contents Ooma Telo Ethernet Cable AC Adapter Getting Started Installing Ooma is easy In fact most users are up and calling in less than 15 minutes This guide will walk you through setting up your Ooma Telo and introduce the basics of using your Ooma service Have a Question or Need Assistance Here is where you can look for help Knowledge base www ooma com support User manuals www ooma com userguide Community forum www ooma com forums Live Customer Care 1 888 711 6662 US 1 866 929 6662 Canada Go to CED Activate Online Power On Power Outlet SERIAL NUMBER XXXXXXXXXXXX PART NUMBER BE XXX XXXX XXX eee ACTIVATION CODE XXXXXXX Begin by activating your Ooma Telo device online Locate the seven digit activation code printed on the bottom of the Telo om Next navigate a web browser to http www ooma com activate o E POWER C Li Ooma Activation The activation wizard will guide you through e Selecting a phone number Products Premier Media e Registering your 911 address e Adding billing information e Creating your My Ooma account Plug in your Ooma Telo Plug the provided AC adapter into the POWER If your device vance a software upgrade port It is normal for the lights on the Telo to b2. Dashboard Connect the Ooma Telo to your Router Alternative Setup Options Access your online control panel at my ooma com Using the included Ethernet cable GJ connect the i in wi i ne a 9 While we recommend that you begin with this Here you ll unlock the capabilities of your system kon INTERNET port of the Telo to an open Ethernet port setup the Ooma Telo is flexible enough to fit into od dedi ape men aieia on your router any home network Please see the back side of a a a BB sov pa ea this guide for other network installation options e Configure preferences and set up advanced features E mean ae 613 236 0000 geod aati oxo A ey e Purchase additional services and add ons gt 480 555 1212 25 04 e Se 218 555 4600 May 10 11 47 AM News Ooma c gt 405 555 1234 g z e Kal Mom May 10 11 46 AM i And much more The first time you log in our Setup Wizard will help you configure our most popular features Twitter Updates Total number of calls 25 calls 34 31 Total duration of calls 510 min Go to CEB e 650 566 6600 May 10 11 11 AM Ooma Wi G2 Last updated May 18 12 41A as mi eava i Connect Your Phone What s Next Te ITERNET PHONE a Transfer your phone number In most areas you can port your existing phone number to Ooma for a one time fee You must maintain phone service with your current provider until the porting process i
3. 0 1 1 followed by the country code and phone number Your remaining time will be announced before the call completes Note A prepaid balance is required for 411 calls wi Ooma Premier a Your Ooma Telo comes with a free trial of Ooma Premier a bundle of over 25 premium calling features Check out some of our most popular features below Making two calls at once Press the Flash key on your handset and you ll get a new Ooma dialtone Forwarding your voicemail Forward your voicemail to email so you can listen to messages from your smartphone or computer To set this up go to my ooma com voicemail Staying connected on the go Afraid to miss a call Set up your Ooma Telo to forward calls to your cell phone Choose to forward all calls only when your Internet is down or to ring your home phone and cell phone at the same time Set this up any time at my ooma com calling Blocking telemarketers Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers To start blocking callers visit my ooma com blacklists Choosing a virtual number Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you Get started at my ooma com numbers INTERNET Ooma Telo Se ie E y Phone Splitter A rt d Phone Fax Machine
4. g n With built in Bluetooth also enjoy integration between your home and mobile phone e Link your mobile phone to your Telo so incoming cellular calls will ring through to your home phones e Leave your cell phone in the charger without worrying about missing a call Enjoy the comfort and convenience of talking on your home phone e Pairs with up to seven Bluetooth devices To learn more about these accessories for the Ooma Telo visit my ooma com products Troubleshooting 8 logo is blinking red A blinking red logo indicates that your Ooma Telo is not operational It is normal for the logo to blink red for a couple of minutes during boot up Otherwise check the following to make sure everything is set up correctly Verify that you have activated your device as described in Step 1 If you plugged in your device before going through the activation process try rebooting it now Check that your network cables are plugged in securely Verify that the INTERNET port is connected to your router or modem The LED at the bottom right of the connector will be lit green if the cable is connected properly Check that your Internet connection is working Try connecting a computer to the HOME port and browse to my ooma com You should see the login screen for My Ooma If not troubleshoot your Internet connection Try rebooting your Telo modem and router by pulling out the power and plugging them back in a logo does not li
5. is working and Do Not Disturb is enabled All incoming calls will be directed to voicemail Blinking Red System Status Indicates your Ooma service is not working All services are unavailable You will not hear any dialtone and will not be able to make or receive calls Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade Do not unplug your Ooma Telo when it is in this state White System Status Indicates your Ooma Telo is not powered on INTERNET Volume Adjustment Fast Forward Delete Rewind Play gt Play Key Press to hear your voicemail messages Press again to stop playback Key will blink when there are new messages Fast Forward Key During voicemail playback press to skip to the next message Press and hold to turn toggle Do Not Disturb Rewind Key During voicemail playback press to replay the current message During voicemail playback press twice to skip to the previous message Press to adjust brightness of the system status lights Delete Key During voicemail playback press to delete current message Volume Adjustment Key Press to adjust the volume level Page Key on rear of Telo Press to locate your Ooma handsets Press and hold for three seconds to register a new cordless Ooma device such as a handset 2014 Ooma Inc Patent pending All rights reserved Reproduction in whole or in part without written permission is prohibit
6. Ooma Telo i Phone Phone T NZ Voicemail Setting up Pick up your phone and press the gt key on the Ooma Telo The system will walk you through setting up your PIN and recording a personal greeting Playing messages at home When you have new messages the gt key will blink Press the gt key to listen to your voicemail through the speaker You can also listen to messages through your phone Simply dial your own phone number and follow the voice prompts Checking voicemail remotely There are three ways to check voicemail remotely fi Phone Dial your Ooma number When the call rolls to voicemail press the key and enter your PIN Online Listen to and manage your voicemail on the web at my ooma com inbox A Email Forward your voicemail as an MP3 file to your email or mobile phone requires Ooma Premier Set up forwarding at my ooma com voicemail Changing voicemail settings Pick up the phone connected to your Ooma Telo and press the gt key From the main menu select option 2 Change your settings then follow the instructions Identifying callers Don t recognize the number Enhanced Caller ID will look up the caller s name from a national database so you ll have more than just the number to go by Monitoring your calls Listen in as your callers leave their voicemail The message will be played through the speaker in your Telo Only answer
7. ed Ooma the Ooma logo Ooma Telo Ooma HD2 Handset Ooma Premier Instant Second Line Broadband Answering Machine Ooma PureVoice and all other Ooma company product and service names and slogans are trademarks of Ooma Inc All other product service or brand names are the property of their respective owners
8. etween your modem and router will result in the best voice quality This setup allows Ooma to prioritize your phone calls over other network traffic Don t worry this won t slow down your Internet connection Locate the Ethernet cable that connects your modem to your router Unplug the modem end of the cable and plug it into the HOME port of the Telo Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem Reboot your modem and router 7 j iLE a8 Install Telo between modem and Router Ooma Telo Modem INTERNET PC If you only have one computer and it is connected directly to your modem follow these instructions 1 Locate the Ethernet cable that connects your modem to your computer Unplug the modem end of the cable and plug it into the HOME Computer Ooma Telo port of the Telo Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem Reboot your modem and computer Connecting fax machines and other devices A standard phone splitter can be used to connect more than one device to the PHONE port Devices such as fax machines digital video recorders DVR or set top boxes STB use a phone line to make data calls To complete these types of calls you must dial 9 9 prior to the des
9. ght up Check that the AC adapter is plugged in and power is being supplied to the device Quick Reference You don t hear the Ooma dialtone If the Ooma logo is blue but you don t hear a dialtone check that your phone is correctly plugged into the PHONE port 8 Incoming calls do not ring your home phone When Do Not Disturb is turned on the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones To turn off the feature press and hold the gt gt button or dial from your phone You are unable to hear your messages Check that the speaker hasn t been turned off Increase the volume level by pressing The device will say what volume it has been set to Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection For best results Ooma recommends that you hardwire your Telo between the modem and router as shown in Alternative Setup Option A This configuration allows phone calls to be intelligently prioritized over other network traffic You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port browsing to setup ooma com then clicking on the Advanced tab i RIGS System Status Solid Blue System Status Indicates your Ooma service is working You will hear the Ooma dialtone and all services are operational Solid Purple System Status Indicates your Ooma service
10. link for a Lie Ooma logo sudi BUK purple walle L i couple of minutes while it boots up downloading the newest version Activating Your Ooma System l l l You ll receive an email confirmation once Thank you for purchasing the award winning Oo your device is activated This may take 5 10 minutes depending on the speed of your Internet connection Do not unplug the Telo while it is upgrading It will automatically reboot after the upgrade is complete The Ooma logo will light up blue once the device is ready to be used Pick up the phone and listen for the musical Ooma dialtone to confirm that your set up is complete Go to GBF Connect To Your Router Congratulations You re Done Place your first phone call Pick up the phone you connected to the Ooma Telo and dial just like you always do Call a friend or family member and experience firsthand the quality of Ooma PureVoice technology While you are at it you might want to tell them about Ooma HOME INTERNET Set up your voicemail ree l Initializing your voicemail account takes only a few AE e minutes To get started pick up the phone connected to the Ooma Telo and press the gt key on the Telo POWER The system will walk you through configuring your account and recording a personal greeting Check out My Ooma My Ooma ft Q A 650 434 0000 Support ome Preferences Account Add Ons
11. s completed which usually takes about 3 4 weeks To check availability to learn more or to get started please visit my ooma com port Explore Ooma Premier Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders Each Ooma Telo includes a free trial of Ooma Premier giving you the chance to test drive more than 25 premium calling features See the Ooma Premier section for an overview of our most popular features To learn more about all the features and benefits included in a subscription to Ooma Premier go to Corded or Cordless Phone my ooma com premier Plug your phone into the Ooma Telo Using your existing phone cable plug your corded phone or cordless phone base station into the PHONE port Add Ons for Ooma Telo Ooma HD2 Handset Unlock the full power of your Ooma Telo The HD2 Handset lets you enjoy Alternative Setup Options The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices Review the following options to see if any of them apply to your situation Ooma Linx Need to connect a fax machine or a second phone The Linx allows you to ifeaw zw Install Telo between modem and router e Two inch color screen with picture caller ID and Facebook profile pictures e Wirelessly and securely extend the Ooma service to additional phones and devices Installing the Telo b
12. the phone if you decide you want to take the call Setting up 911 notifications Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home To set this up go to my ooma com 911 Using Ooma on your smartphone Use your Apple or Android smartphone to make phone calls over any Wi Fi or 3G 4G data connection with the Ooma Mobile app To get started go to my ooma com mobile Turning off the ringer Need some peace and quiet Just press and hold the gt gt button or dial on your phone and all your calls will roll straight to voicemail To deactivate Do Not Disturb press and hold gt gt again or dial 7 9 And much much more Explore all the features and benefits of Ooma Premier my ooma com premier e Unmatched clarity and lifelike sound quality of Ooma PureVoice HD e Convenient access to voicemail the Instant Second Line and other enhanced features right in your hand anywhere in your home e Configure it for use with your primary number or as a dedicated second line e Connect fax machines and other devices via pass through mode Ooma Wireless Bluetooth Adapter Connect your Ooma Telo wirelessly to your home Wi Fi network e Plug the adapter into the USB port to connect to any Wi Fi network Install your Ooma Telo in a central location in your home e Convenient access to voicemail and other advanced features e Supports 802 11b
13. tination phone number A successful data transfer mainly depends on the speed and quality of your Internet connection To learn more visit www ooma com fax Connecting your phone jacks You can link the Ooma Telo to all the phone jacks in your home allowing you to connect phones in multiple rooms Note This advanced set up requires you to disconnect the telephone company from your home phone wiring before plugging it into your Ooma Telo To learn more visit www ooma com homedistribution Ooma Usage Guide Basic Operation Making and receiving calls To place a call pick up a phone connected to your Ooma Telo and dial a phone number To answer a call pick up the phone when it rings as you normally would Call waiting Switch to a second incoming call by pressing the Flash key on your telephone handset The current call will automatically be put on hold To switch back press the Flash key again Blocking caller ID Disable your caller ID on outgoing calls by dialing 6 7 before you dial out To disable caller ID for all calls visit my ooma com privacy 911 emergency calling In case of an emergency dial 9 1 1 to reach first responders For your safety always keep your address up to date at my ooma com address International and other calling services A calling plan or prepaid balance is required to call outside the country Visit my ooma com prepaid to get started Then dial
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