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Nuance comm Server D60709-22 User's Manual

1. sssssseessssssseccossssseccosssssseeeo 47 3 4 12 Resend configuration ieee as e EE A 47 3 4 13 Uninstall SafeCom Go Sharp sssssssssssssssssesessssssesessssssseee 48 4 Using SafeCom Go SharD s issrarssassaenrsinsaasrorssaanroin sarro in iar sin arrsa ria rroi nS anrs 49 4 1 Sharp device with SafeCom Device Server sssssssssssesssssseeeessssseeeeees 49 4 1 1 LOGIN fis enacactadersretevendedaatetatevedcs dct aces srersechisebavetaderswes 49 4 1 2 Main MENU ss ics siren strc ee wrens dete tres shes sare niree oilers mies EREKE nice tere 50 4 1 3 Pull Print Document list ccc cee ce eee ee eset eee ee eee eeeeees 51 4 1 4 COPY rroa E ie ieagase ced aves ted A 52 4 1 5 Account Select billing code eee cece cece eee ee eee eeeee 52 4 1 6 Register card with PUK Code sceeceeeeeceec eee eeeeeeennenes 53 4 1 7 Ogou aaee cians E n TOR VEO A OE E A 53 4 2 Sharp device with SafeCom Controller ssssssssssssssesssssssecesssssseeeeses 54 4 2 1 Control panel sseeresstse ice rinnan disk E aaa E EE Oaa 54 4 2 2 LOGIN E T E I E E E O 54 4 2 3 ALANU t ie 5 oso sss eceansdhee s oereinie E e vinid cies ace enie ce a 4 e vinidscie a eceeia e soce ecvisie es 55 4 2 4 Pull Print Document list cece cee ee sees ence neste eee eneenes 56 4 2 5 COPY ce sees ole Sein sles wie alate Sein Sle Slee ole Ed oa sled ee sled alee ole Sas 57 4 2 6 LOODU iona E he nataagen een Hee E E seen a N S
2. Com Nuance SafeCom Go Sharp Administrator s Manual D60709 22 November 2012 nN NUANCE D60709 22 Trademarks Nuance the Nuance logo SafeCom SafeCom Go SafeCom P Go SafeCom ePay and the SafeCom logo are trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries All other trademarks referred to herein are the property of their respective owners Nuance Communications Inc cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification Third Party Software This software may contain third party software which requires notices and or additional terms and conditions Such required third party software notices and or additional terms and conditions are located in the SafeCom Third Party Notice document Patent Nuance Communications Inc has received the following British patent GB 2350 713 B US patent US 6 952 780 B2 and Europe EUR EP1 120 701 Copyright 1995 2012 Nuance Communications Inc All rights reserved Nuance Communications Inc Lautrupvang 12 DK 2750 Ballerup Denmark Phone 45 4436 0240 E mail safecom_info nuance com Web safecom eu D60709 22 Table of Contents troduction sssr susse slut pasta aedasseaaunauaieg bud agectaseddeeadudpnceeauasasee tic etessauasswenaes 5 1 1 Safetom Go Sharp essre E EE ET EE S E i E i 5 1 2 R quirementSarairesin
3. Login with ID code and PIN code 1 Tap the Login icon 2 Enter the ID code using the touch screen or keypad 3 Tap OK 4 Enter PIN code on the touch screen 5 Tap OK Login with Windows Tap the Windows login icon Tap Username and enter Username on the touch screen Tap OK Tap Password and enter Password on the touch screen Tap OK If domain is required tap the Domain drop down list and select domain Tap OK oh WN Note Username and password cannot be blanks 49 4 Using SafeCom Go Sharp 4 1 2 D60709 22 Main menu Once logged in you can select an option from the touch screen 1 Docs D E Pull Print Copy Scan Account Log out gt A 2 e Tap Pull Print to print individual documents 4 1 3 Tap Copy Scan to start copy or scan 4 1 4 Tap Account to select billing code 4 1 5 e Tap Log out to log out 4 1 6 4 Using SafeCom Go Sharp 4 1 3 Pull Print Document list Access the Document list that allows you to print individual documents 1 Tap Pull Print Documents appear in chronological order with the newest at the top of the list 1 Docs n i gt B R Test Page ES Copies Print Retain Delete Info fa l IN ppo hz E In the above example the preceding R shows the document is retained A delegated document will have a preceding D Tap the Info button to see information about who delegated the document A group print document will hav
4. SafeCom Go Sharp SafeCom Go Sharp is the embedded solution for Sharp MFPs It integrates with the touch screen control panel of the Sharp MFP and offers user authentication by code and or card SafeCom Go Sharp works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security The SafeCom solution can be enhanced with add on modules to build customer specific and scalable solutions SafeCom Go Sharp is available in two variants e SafeCom Device Server 2 Software is installed on a server and an optional card reader which supports keyboard 1 3 is connected to the USB port of the Sharp device e SafeCom Controller 3 The SafeCom Controller hardware is connected to the network outlet and the Sharp device is connected to the spare network port of the SafeCom Controller An optional card reader 1 3 can be connected to either the USB or serial port of the SafeCom Controller 1 2 Requirements e SafeCom Go Sharp supports Sharp OSA Open Systems Architecture MFPs with Access Control SafeCom Go is available in two variants one that is software based SafeCom Device Server and one that is hardware based SafeCom Controller Refer to Table 1 on page 6 to see which Sharp models are supported by the two variants e The selected card reader SafeCom ID Device must be supported by the SafeCom Controller SafeCom Device Server Refer to
5. Settings External Accounting Application Settings E mail Print Settings FTP Print Settings Colour Profile Settings gt E mail Alert and Status Change External Account Control to Enable Check Enable Authentication by External Server In Application Name enter SafeCom Go Sharp In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller The address is http lt ip address gt soapsharp safecom scx where lt ip address gt should be replaced with the IP address of the SafeCom Controller In Address for Web Service enter the reference to a specific folder on the connected SafeCom Controller The address is http lt ip address gt soapsharp where lt ip address gt should be replaced with the IP address of the SafeCom Controller Leave Timeout on 20 seconds 1 External Accounting Application Settings menu item appears only if you have purchased the Sharp Sharp External Account Module MX AMX3 which is a prerequisite for SafeCom Go Sharp If you install MX AMX3 with full license it disables the trial license 34 3 SafeCom Controller D60709 22 12 13 14 Click Submit SHARP User Name Administrator _ Logout L MX 2300N External Accounting Application Settings Your request was successfully processed a Top Page Your setting will be valid after you power down and then restart the copier gt Status gt Address Book Reboot Now C Reboot Later
6. 3110 MX 3111 MX 3500 MX 3501 MX 3610 MX 4100 MX 4101 MX 4112 MX 4500 MX 4501 MX 5000 MX 5001 MX 5112 MX 5500 MX 6200 MX 6201 MX 6240 MX 7040 MX 7000 MX 7001 Sharp AR MFP SafeCom Controller AR M355 AR M455 AR M550 AR M620 AR M700 No longer sold as new devices Support may be limited 1 Introduction 1 3 D60709 22 SafeCom ID Devices Table 2 SafeCom Go Sharp supported SafeCom ID Devices USB Serial USB Keyboard Identification Method SafeCom SafeCom Controller Device Server SafeCom AWID Reader R 696420 696010 696720 SafeCom Barcode Reader 694020 694010 SafeCom Casi Rusco Reader R 652420 652010 652720 SafeCom Cotag Reader 678020 SafeCom EM Reader E 674120 674110 674620 SafeCom Felica Reader R 697420 697310 697720 SafeCom HID Prox Reader R 673420 673310 673720 SafeCom iCLASS Reader R 654420 654310 654720 SafeCom Indala Reader R 670420 670010 670720 SafeCom Indala Reader 29 bit R 651020 651010 651720 SafeCom Inditag E 670120 670110 670620 SafeCom loProx Reader R 658420 658010 658720 SafeCom Legic Reader R 679420 673310 679720 SafeCom Magnetic Card Reader Tr 1 959010 SafeCom Magnetic Card Reader Tr 2 954010 SafeCom Magnetic Card Reader Tr 3 657010 SafeCom Magnetic Card Reader DD Tr 1 692010 692810 SafeCom Magnetic Card Reader DD Tr 2 691020 691820 SafeCom M
7. D gt Document Operations The current job will be cancelled if you reboot the main unit gt Job Programs Back to the Top on This Page amp gt User Control gt System Settings gt Network Settings v Application Settings gt Copy Settings gt Network Scanner Settings Document Administration Function v External Applications Settings External Accounting Application Settings E mail Print Settings FTP Print Settings a Colour Profile Settings gt E mail Alert and Status If Standard Application Settings appears in the menu just above External Accounting Application Settings click Reboot Later and go to step 14 Otherwise click Reboot Now if you have completed the configuration and wait for the Sharp MFP to restart Note If the web page reports ERROR 5000 Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again Click Standard Application Settings Standard Application Settings menu item appears only if you have purchased the Sharp Application Communication Module MX AMX2 and installed the license key If you install MX AMX2 with full license it disables the trial license 35 3 SafeCom Controller D60709 22 15 If SafeCom Go Sharp has been enabled Pull Print will appear among the listed applications If Pull Print does not appear then click Add Otherwise click Pull Print to see the configuration SHARP User Name Administrator _L
8. Note Whether or not the user has the options to work with billing codes when printing depends on how the User properties and the Device Properties are set up in SafeCom Administrator The user must have Bill clients for cost checked on the Settings tab and on the Device properties must have Client Billing checked on the License tab If client billing is set up correctly in the user properties but not in the Device properties the client billing user is able to select the Account icon on the device but there will be no billing codes to work with 52 4 Using SafeCom Go Sharp 4 1 6 4 1 7 D60709 22 Register card with PUK code The user logs in by entering an ID code or using a card If the ID code or card is unknown and there is an available PUK code in the SafeCom system the user is asked to enter his PUK code Enter PUK code 1 Tap PUK code 2 Enter PUK code on the touch screen Tap OK 3 Tap OK Enter PUK code and PIN code 1 Tap PUK code 2 Enter PUK code on the touch screen Tap OK 3 Tap PIN code 4 Enter PIN code on the touch screen Tap OK 5 Tap OK Logout There is a configurable Timeout that defaults to 60 seconds The logout process is initiated if no buttons are tapped for this period To logout actively e Tap Log out on the main screen Log out using the card only if user logged in with card 53 4 Using SafeCom Go Sharp 4 2 Sharp device with SafeCom Controller 4 2 1 Control
9. Restart After approx 1 minute the SafeCom Controller has restarted and you can make a setting printout 3 SafeCom Controller 3 4 3 3 4 4 D60709 22 Register device The device is registered when a user with Technician or Administrator rights has logged in at the device Once the device is registered it will appear in the SafeCom Administrator The device is also registered when you add it in SafeCom Administrator Note You can use the built in Technician account TECH with the default PUK code 12345678 and default PIN code 1234 Set password to prevent unauthorized access To prevent unauthorized access to the SafeCom Controller s configuration we recommend that you change the password from the default adm To disable security change the password back to adm 1 Open the Advanced Configuration web page 3 3 2 Click Password 3 Enter the Old Password New Password and Verify Password The password is maximum 8 characters 4 Click Save and Continue 5 Click Restart Warning Make sure to store the password ina secure place If you forget the password you need to return the SafeCom Controller to SafeCom a s for unlocking 45 3 SafeCom Controller 3 4 5 Assign a fixed IP address to the SafeCom Controller The IP address can be assigned via DHCP dynamic or fixed or manually The steps below describe how to assign a fixed IP address via the SafeCom Controller web interface Open the Advanced Configurati
10. SafeCom Go Xerox lt Back next gt cancel For the device enter the User name default is admin and Password default is admin On older devices the default password is Sharp 1 4 The device properties dialog now opens Make sure to specify on the Settings tab the device server and the capabilities of the device Settings Charging scheme License Statistics SafeCom Go Sharp Version 582 060 070 01 MAC 001 ceed 3df6 General Name SHARP MX 2600N Model SHARP MX 2600N Home server scokeHowo0022 Device server 5cokeHowo0022 be Org unit lt None gt z Branch lt None gt Location Device address 10 141 96 92 Capabilities V Duplex supported M Restricted access V Color supported V Push print Large format print I Allow Pay user Open in browser Update software Cancel 20 2 SafeCom Go Sharp Device server 2 5 D60709 22 9 Click Add to register the device and save it in the database After approx 2 minutes the device is added to the device server and available to be configured in SafeCom Device Server The device server device is now added and listed both under Devices and under the device server under Device servers with the name SafeCom Device Server SafeCom Administrator ADMIN oco ea Actions Users Devices Servers View Cashier Help als Server groups PE SCDKBHOW00022 Device name Device address Location Version Status HE Branch
11. Server config ini 2 3 3 Support for SafeCom Mobile Pull Print 2 6 7 Revision D60709 20 MX M264 MX M314 MX M354 MX M904 MX M1054 MX M1204 MX 6240 and MX 7040 are now supported 1 2 Revision D60709 19 SafeCom Device Server version S82 060 060 04 and SafeCom Controller version S80 508 780 64 Revision D60709 18 SafeCom Device Server version 82 060 060 03 and SafeCom Controller version S80 508 780 64 SafeCom Device Server implementation support delegate print Revision D60709 17 SafeCom Device Server version S82 060 050 02 MX 3111 MX 3610 MX 4112 and MX 5112 are now supported 1 2 Updated to reflect the new SafeCom Device Server 2 New section on how to Resend configuration 3 4 12 Revision D60709 16 SafeCom Device Server version S82 060 040 06 e New Table 1 with new devices including MX 2610 and MX 3110 Update to chapter 5 Troubleshooting 10 1 Introduction D60709 22 Revision D60709 15 SafeCom Device Server version S82 060 020 10 Support for MX 2310 Revision D60709 14 SafeCom Device Server version S82 060 020 08 Updated list of supported Readers and MFPs 1 3 The section Configure device has been updated 2 5 Revision D60709 13 e SafeCom Device Server version S82 060 020 04 Updated to reflect the introduction of SafeCom G3 Server Revision D60709 12 e SafeCom Device Server version 82 060 020 04 Updated to reflect the introduction o
12. checked on the Settings tab In the Device properties the Client Billing must be checked on the License tab If client billing is set up correctly in the User properties but not in the Device properties the client billing user is able to select the Account icon on the device but there will be no billing codes to work with MFP reports Could not access the accounting server The touch screen on the Sharp MFP reports Could not access accounting server Contact your administrator Please verify that the SafeCom Controller is powered on network connected and working Please verify that Sharp web interface 3 2 is configured with the IP address of the connected SafeCom Controller ERROR 5000 Processing is in motion If the Sharp web page reports ERROR 5000 Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again 3 2 59 5 Troubleshooting 5 9 5 10 5 11 D60709 22 Device Server Configuration of devices failed If the Device Server is installed on a server that has multiple NICs or IPs the configuration of devices may fail This is because the Device Server uses the IP returned by Java which may be problematic if the IP returned to the Device Server is unavailable because of network layout from the devices point of view A solution is to configure the property deviceserver serverAddress in the config ini file This force
13. or hostname for the device server followed by 8080 safecom in the address field Note Use of JavaScript Active Scripting must be enabled Enter Username default is admin and Password default is nimda Click OK If a Limited access dialog appears click OK CG IE http localhost 8080 safecom P X S SafeCom Device Server 8 8 0 o seve E Networked ID Devices SafeCom Device Server Devices SafeCom Servers Address Port Version localhost 7700 S82 070 500 Device Server Failover Enable failover General Settings VY Enable logging 14 2 SafeCom Go Sharp Device server 3 Under SafeCom Servers click the icon to add a failover SafeCom Server 4 Enter the server address and click OK To add localhost as the server leave the Address field blank and click OK 5 Add the additional failover SafeCom Servers to the list and organize them according to the order in which the failover should progress using the up and down arrows 6 Check Enable failover to enable Device Server failover and add SafeCom Device Servers to the list the same way as with the SafeCom servers 7 Click Save 2 3 3 Device Server config ini The following settings can be set by modifying the config ini file located in the lt installdir gt equinox folder After editing the config ini file the Sa
14. the SafeCom system the user is asked to enter his PUK code Enter PUK code 1 Tap PUK code 2 Enter PUK code on the touch screen Tap OK 3 Tap OK Enter PUK code and PIN code 1 Tap PUK code 2 Enter PUK code on the touch screen Tap OK 3 Tap PIN code 4 Enter PIN code on the touch screen Tap OK 5 Tap OK 57 5 Troubleshooting 5 1 5 2 5 3 5 4 D60709 22 Troubleshooting SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print costs but is also easy to support In the following you will find useful troubleshoot hints The most common problems reported by end users have been compiled into an online SafeCom Help Desk Assistant available at safecom eu help Servlets SafeCom has implemented two servlets to improve diagnostics data in SafeCom Device Server debug dump heap e debug dump threads Enter the path to the SafeCom Device Server in a browser followed by the paths to the servlets Example http lt DeviceServerAddress gt 8080 debug dump heap Note These servlets have been implemented in order to assist SafeCom Support in diagnosing severe failures regarding SafeCom Device Server Therefore we recommend only making the thread and heap dump on request from SafeCom Support Technician SafeCom Administrator Unable to locate all SafeCom devices 1 In SafeCom Administrator click on the Preferences menu Options and verify that the list of
15. 3 Printer 9100 IP Address 172 16 6 51 Port Number General Printer IP Address 172 16 6 116 Use auto NO configuration Printer Printer Manufacturer SHARE Model MX2300 SafeCom Go YES v Force logout NO Copy Copy Idle zA Enabled NO Tao 60 minimum 30 seconds High Speed NO Print Enabled Post Tracking NO Driver Names Write one per line Example HP LaserJet 4 l Save amp Continue e SafeCom Controller rr Administration Select Network Port 9100 if the SafeCom Controller connects to the device via the network Printer IP Address must be that of the Sharp MFP Use auto configuration should normally be set to YES allow the SafeCom Controller to automatically determine the Printer Manufacturer and Print Model Printer Manufacturer should be SHARP SafeCom Go must be YES Copy Enabled must be YES if you wish SafeCom to track the number of copies Requires a SafeCom Tracking device license Copy Idle Timeout is ignored 43 3 SafeCom Controller 3 4 3 4 1 3 4 2 D60709 22 High Speed Print Enabled should be YES to allow faster printing With high speed print the print speed becomes comparable to that of printing the document directly to the device High Speed Print works without any drawbacks in environments where users are only Pull Printing Note With High Speed Print enabled Push prints are deleted if they arrive at the device while a user is logged in Post Tracking will cause tracking data
16. 57 4 2 7 Register card with PUK code ssssssssssssssesessssssseeesssssseee 57 5 Troubleshooting 2 260 cece cca cise edsecesesccectsesccactsesccactsesccactsesccactasstcacsescsactaene 58 5 1 SafeCom Help Desk Assistant ssssssssssssoosessssssosssssssosossssssssooesses 58 5 2 SOFVIEUS sock idceudeccersectaaarsucndinassetslevoeensodeswetedeawantsadescerslseswebsdersses 58 5 3 SafeCom Administrator Unable to locate all SafeCom devices 58 5 4 Copy jobs are not tracked essessssssssssssssoosssssssooosssssssoossssesseosssses 58 5 5 Print performance iS SLOW ccccccecceecceeceenceeeeeeeseenseeeseeeseeeseeeeeees 59 5 6 At the printer No billing codes available cece ece eee ee eee eeeeeeeenes 59 5 7 MFP reports Could not access the accounting Server eceeeeee eee eeeee 59 5 8 ERROR 5000 Processing is in MOtION cece eee ee eee e eee ee eee eee eee eeeeees 59 5 9 Device Server Configuration of devices failed cece cece ence ee eee ees 60 5 10 Device Server Error when upgrading existing device server installation 60 5 11 SafeCom reader does NOt Work ssssssssssssssesessssssecesssssssecesesssseeeeees 60 6 Regulatory information ccsccccscccccccccecccccecscccecccccesccceescsceescseeesssescssees 61 7 ING OX EE E T EE E susepacadeesanassweaaudedseadvasacepdudsceeadueauaees 62 D60709 22 4 1 Introduction 1 Introduction 1 1
17. Broadcasts addresses on the Network tab is correct 2 Check that the LAN LED on the front of the SafeCom Controller is solid on as this indicates that it has an IP address 3 Contact a network administrator that has access to the DHCP server Obtain the SafeCom Controller s MAC address It is printed on the white label on the bottom of the SafeCom Controller The MAC address is a 12 digit hexadecimal number Example OOCO76FFOOF2 The network administrator can login to the DHCP server and see the IP address that is assigned to the SafeCom Controller Once you have the IP address click Add device in SafeCom Administrator Copy jobs are not tracked Please check the following 58 5 Troubleshooting 5 5 5 6 5 7 5 8 D60709 22 e On the SafeCom Controller s Printer web page 3 3 4 Copy Enabled is YES In SafeCom Administrator Tracking is checked on the License tab in the Device properties dialog In SafeCom Administrator cost control is set to Tracking or Pay on the Settings tab in the User properties dialog Print performance is slow Print performance can be improved when printing large files by enabling High Speed Print 3 4 9 At the printer No billing codes available If there are no billing codes available for the user logged in to the device check the set up of User properties and Device properties in the SafeCom Administrator In the User properties Bill clients for cost must be
18. COPY button on the Sharp MFP to bring it into copy mode 3 Press the Start button to copy the documents placed in the automatic document feeder ADF On some Sharp MFPs there are two Start buttons one for black white copies and one for color copies Note Once logged in to the Copy Scan function the user cannot change to Pull Print unless the users logs out and logs in again This is due to restrictions in the Sharp MFP Purchasing the Sharp Application Communication Module MX AMX2 will remove this restriction Note When a pay user begins copying SafeCom Go Sharp uses the charging scheme to calculate the equivalent number of mono A4 simplex pages the user can copy with the available credits If the user instead chooses to for example copy A3 color pages the user can run into negative balance Pages are counted as they are printed and hence there may be an overrun of 4 8 pages Note On Sharp AR MXXX models SafeCom Pay is not recommended as there are no means to stop the copy process when the user runs out of credits Logout There is a configurable Timeout that defaults to 60 seconds The logout process is initiated if no buttons are tapped for this period To logout actively Tap Log Out on the main screen Use the card if user logged in with card Register card with PUK code The user goes to the device to login by entering an ID code or using a card If the ID code or card is unknown and there is an available PUK code in
19. Com Controller The address is http lt ip address gt soapsharp safecom scx where lt ip address gt should be replaced with the IP address of the SafeCom Controller In Address for Application Web Service enter the reference to a specific folder on the connected SafeCom Controller The address is http lt ip address gt soapsharp where lt ip address gt should be replaced with the IP address of the SafeCom Controller Leave Timeout on 20 seconds Click Submit If Standard Applications appears as a link go to step 13 Otherwise power down and restart the Sharp MFP Click Standard Applications If SafeCom Go Sharp has been enabled Pull Print will appear among the listed applications If Pull Print does not appear then click Add Otherwise check Pull Print and click Edit to see the configuration Alerts Message Fax Job Lo Network Setup p 7 e Quick Setup External Applications Setup i External Accounting Standard Applications Standard Applications List Application Name No Connection Test Pull Print 2 Add N Edit Delete C Copier Setup e Pre Set Text Help e General e Document Filin 4 Standard Applications link appears only if you have purchased the Sharp Application Communication Module MX AMX2 and installed the license key D60709 22 39 3 SafeCom Controller D60709 22 15 16 17 19 In Application Name enter Pull Print o Alert
20. Device found Device name SafeCom Controller 2 Port IP address 172 16 6 100 Status Ready SafeCom type SafeCom Controller change More information lt Back Cancel Select SafeCom Go Sharp as the type of SafeCom device Click Next Enter the Printer address IP address or host name of the Sharp device connected to the SafeCom Controller Click Next Note The SafeCom Controller MUST reference the Sharp device by a fixed IP address or a fixed fully qualified hostname Example mysharp safecom eu Information is retrieved from the Sharp device Click Next For the device enter the User name default is admin and Password default is admin On older devices the default password is Sharp 1 4 On the Settings tab specify the properties of the device Duplex supported and Color supported Click Add to register the device and save it in the database After approx 1 minute the SafeCom Controller has restarted and you can verify the connection to the Sharp MFP by pressing the test button once on the SafeCom Controller s rear panel 15 D60709 22 Configure the Sharp web interface 3 2 32 3 SafeCom Controller 3 2 3 2 1 D60709 22 Configure the Sharp device web interface New Sharp devices Follow the steps below to configure the web interface on new Sharp devices If you have an old Sharp device refer to section 3 2 2 The web interface MUST be configured to allow communication with the SafeCom G
21. EMC directive and the Low Voltage directive and therefore carries the CE mark EMC directive This product observes the rules and regulations of the EMC directive If so required a declaration of conformity in local language stipulating the applied rules and regulations can be obtained D60709 22 61 7 Index 7 Index Disable SafeCom Go Sharp 28 Document history 10 Firewall 12 Fixed IP address 46 Help Desk Assistant 58 High speed printing 44 47 ID code 23 Login method 46 Manuals 8 Password 45 Patent 2 Post track 23 D60709 22 Register device SafeCom Controller 45 Regulatory information 61 SafeCom Go Sharp 5 SafeCom Help Desk Assistant 58 SafeCom reader not working ID reader not working 60 System requirements SafeCom Go Sharp 5 Test button 46 Third Party Software 2 Tracking data adjustment 23 Trademarks 2 Uninstall SafeCom Go Sharp 28 Windows Firewall 12 62 7 Index D60709 22 64
22. SafeCom Device Server 2 4 2 Solutions based on SafeCom G2 must use this method Via the SafeCom Administrator 2 4 3 This is the recommended method and it works for SafeCom G3 Server version S82 070 410 05 or newer Device icons Once icons a 5 dh the devices are added in the SafeCom Device Server the following device represents the status of the devices User is logged in at the device Device is idle no user logged in Wait for at least 2 minutes If the warning signal is gone the printer is now configured If the warning signal remains the printer cannot be configured because for example the SSL is not on or another device server is trying to configure the printer An error occurred The printer is receiving print data Device server cannot contact the printer 16 2 SafeCom Go Sharp Device server 2 4 2 Add device via SafeCom Device Server 1 3 5 6 D60709 22 Login to SafeCom Device Server 2 3 1 Click the Add device amp tool button Enter the hostname or the IP address of the device If you want to use dynamic IP address then enter the device hostname in the Address field Click Next Add Device Enter basic device information ORG Address Administrator name Administrator password SNMP Get Community public Next gt Cancel Information is retrieved from the device to establish the type of device Make the necessar
23. Table 2 on page 7 Sharp MFP must have a hard disk drive and a network card Sharp product key for the Sharp External Account Module MX AMX3 MUST be registered on the MFP Sharp AR models require Network Scanning Expansion Kit SafeCom device license e The SafeCom Device Server REQUIRES Java Runtime Environment JRE version 1 6 or later It can run on the same physical hardware as the SafeCom Server If SafeCom Device Server is installed on a 64 bit operation system a Java version 32 bit needs to be installed JRE can be downloaded from www java com D60709 22 5 1 Introduction D60709 22 Table 1 SafeCom Go Sharp supported Sharp OSA enabled MFPs Sharp MFP SafeCom Device Server MX M264 MX M283 MX M314 MX M354 MX M363 MX B381 MX B382 MX M453 MX M503 MX M904 MX M1054 MX M1204 MX C311 MX C381 DX C381 MX C382SC MX C401 MX 2010 MX 2301 MX 2310 MX 2600 MX 2610 MX 3100 MX 3110 MX 3111 MX 3610 MX 4100 MX 4101 MX 4112 MX 5000 MX 5001 MX 5112 MX 6240 MX 7040 Sharp MFP SafeCom Controller MX M264 MX M282 MX M283 MX M314 MX M350 MX M354 MX M362 MX M363 MX B381 MX B382 MX M450 MX M452 MX M453 MX M502 MX M503 MX M550 MX M620 MX M623 MX M700 MX M753 MX M850 MX M950 MX M1100 MX M904 MX M1054 MX M1204 MX C311 MX C381 DX C381 MX C382SC MX C401 MX 1800 MX 2010 MX 2300 MX 2301 MX 2310 MX 2600 MX 2610 MX 2700 MX 3100 MX
24. agnetic Card Reader DD Tr 3 692020 692820 SafeCom Mifare Reader E 970120 970110 970620 SafeCom Nedap Reader 653020 978990 SafeCom NexWatch Reader R 698420 698010 698720 Note ID devices require unique ID Device Licenses SafeCom ID devices come with ID device licenses whereas ID device licenses for 3 party ID devices must be purchased separately The ID device is either fitted or supplied with a 1 8 2 0 m cable Additional information about the ID devices is available in SafeCom G4 Administrator s Manual D60650 1 Introduction 1 4 1 5 D60709 22 Sharp device passwords The Device Administrator user name and password is required to login Table 3 Sharp device passwords New models Old models AR M355 MX M350 Sharp MFP AR M455 MX M450 AR M550 MX M550 AR M620 MX M620 AR M700 MX M700 User name admin admin Password admin Sharp Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator s Quick Guide D10600 How to install a SafeCom Smart Printing solution SafeCom G4 SafeCom G4 Administrator s Manual D60650 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution Includes information about SafeCom Tracking SafeCom Rule Based Printing SafeCom Client Billing and SafeCom Pay SafeCom Go Sharp SafeCom Go Sharp Administrator s Manual D60709 this manual Manual on how to instal
25. ake the necessary changes and then click Save 21 2 SafeCom Go Sharp Device server D60709 22 e p Device Settings Model SHARP MX 2600N MAC Address 001CEED73DF6 Device Message Device information Manufacturer Sharp Contact Location Description SHARP MX 2600N Network settings Address 10 141 96 92 SNMP get community public RAW pnnt port 9100 Device settings Administrator name admin Administrator password coocoo Login method ID Code a Default domain Nuance Idle timeout Hide domain Enable post tracking Reverse document list VY Mask ID code gt Drivers Device properties Property Key Property Value Dsk false NewModel false Reboot true SSL false serviceLogin service welcomeScreen true welcomeScreenTimeOut 120 v Device applications W E mail w Copy v Scan to USB JZ Enable logging Restore factory default Reconfigure device Change the settings according to the following descriptions e Device information O Manufacturer and Description are automatically filled in and together with Location they are also viewable in the Device properties dialog in SafeCom Administrator O Contact and Location provides useful information in maintaining the SafeCom solution Network settings o Address The IP address of the device o RAW print port The TCP port used to send print data o SNMP Put Community name This must match the SNMPGet Community Name if this is diffe
26. and login 3 2 Click Application Settings and then External Applications Settings If there is no Standard Application Settings menu item go to step 6 Click Standard Application Settings Check Pull Print and click Delete Click External Accounting Application Settings Change External Account Control to Disable Click Submit Click Reboot Now and wait for the Sharp MFP to restart Note f the web page reports ERROR 5000 Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again Restore the SafeCom Controller to factory defaults 3 4 11 Standard Application Settings menu item appears only if you have purchased the Sharp Application Communication Module MX AMX2 and installed the license key D60709 22 48 4 Using SafeCom Go Sharp 4 4 1 4 1 1 D60709 22 Using SafeCom Go Sharp Sharp device with SafeCom Device Server Login The different login sequences are described in the following The Welcome screen is by default enabled 2 5 but if it is disabled the user is guided directly to the login sequence Login with card 1 Tap the Login icon 2 Use the card reader Login with card and PIN code Tap the Login icon Use the card reader Enter PIN code using the touch screen or keypad Tap OK AWN Login with ID code 1 Tap the Login icon 2 Enter the ID code using the touch screen or keypad 3 Tap OK 4 Tap OK
27. e a preceding G e Tap Print All to print all documents excluding any retained documents Documents are printed in chronological order newest first Tap Print to print the selected documents Tap Retain if you want the selected documents to remain on the list server after they have been printed Tap Delete to delete the selected documents Tap Info to see information about the selected documents including cost driver name use of color and duplex Tap Back to return to the main screen Tap Copies to request multiple copies of a document Print All will always be one copy of each document D60709 22 51 4 Using SafeCom Go Sharp 4 1 4 4 1 5 D60709 22 Copy 1 Tap Copy Scan in the login screen to start copy or scan 2 Press the COPY button on the Sharp MFP to bring it into copy mode 3 Press the Start button to copy the documents placed in the automatic document feeder ADF On some Sharp MFPs there are two Start buttons one for black white copies and one for color copies Note Once logged in to the Copy Scan function the user cannot change to Pull Print unless the users logs out and logs in again This is due to restrictions in the Sharp MFP Purchasing the Sharp Application Communication Module MX AMX2 removes this restriction Note When a pay user begins copying SafeCom Go Sharp uses the charging scheme to calculate the equivalent number of mono A4 simplex pages the user can copy with the available cr
28. edits If the user instead chooses to for example copy A3 color pages the user can run into negative balance Pages are counted as they are printed and hence there may be an overrun of 4 8 pages Note On Sharp AR MXXX models SafeCom Pay is not recommended as there are no means to stop the copy process when the user runs out of credits Account Select billing code 1 Tap the Account icon to select a billing code Tap Favorites to choose from the list of the user s favorite billing codes They are listed in alphabetical order 3 Tap Last used to choose from the list of up to 10 of the user s last used billing codes The last used code is at the top of the list 4 Continue by choosing one of the following options Tap Billable to use the selected billing code e Tap Not billable to use the selected billing code but keep it off the invoice to the customer client The button is only available if the administrator has recorded the selected billing code as billable Tap Personal to return to the home screen without selecting a billing code When selecting Personal the tracking data will contain Personal for code and Used for personal billing for description This is to differentiate it from tracking data without billing at all for example from a device without billing license Tap Info to see information about the selected billing code including the unabbreviated description 5 Finish the job at the device
29. ervice NewModel false Date and time of configuration Device applications E mail Checked Yes Pull Print Checked Yes Copy Checked Yes Scan to USB Checked Yes Logging Enable logging Checked Yes 27 2 SafeCom Go Sharp Device server 2 6 9 2 6 10 D60709 22 At the printer SafeCom error message when coming out of power save To avoid SafeCom error message when the device is coming out of power save mode set Sleep Mode Power Level to Fast Wake up on the device web page 1 Open the device in a web browser 2 Under Energy Saving Setting set Sleep Mode Power Level to Fast Wake Up 3 Click Save Uninstall SafeCom Go Sharp To uninstall the SafeCom Go Sharp software from the device server 1 Open a web browser and login to the SafeCom Device Server 2 3 1 Click Device server in the menu and select the device from which the SafeCom Go solution must be uninstalled 3 Click the Delete icon in the top menu to uninstall 4 Click Save 28 3 SafeCom Controller 3 3 1 1 3 1 2 D60709 22 SafeCom Controller Installation with SafeCom Controller 1 Make sure the SafeCom G4 Server software installation has been completed as described in SafeCom Smart Printing Administrator s Quick Guide D10600 2 Connect the SafeCom Controller 3 1 3 3 In SafeCom Administrator use Add device 3 1 4 to add the SafeCom Controller Remember to select SafeCom Go Sharp as the type of device 4 Co
30. es SafeCom Device Server 172 16 6 58 82 060 050 01 Unknown Ea Groups Org units Device servers A 172 16 6 71 localhost B Servers B Charging schemes 1a SCDKBHOWO00022 A Users Charging scheme name Description amp Devices Default Default charging scheme 1 7 0 0 0 Configure device in SafeCom Device Server The Device tab is used to configure SafeCom Go Sharp with regards to which device it is connected to how users are to be identified etc Note If the configuration of the devices fails it might be because the Device Server is installed on a server that has multiple NICs or IPs Refer to section 5 9 for a resolution To save any changes you make to the configuration click Save in the upper right corner of the web page Expect between 60 and 90 seconds for the saved changes to take effect if they involve changes to selected setting like the Login method During the update the device icon has a yellow warning sign amp and the device shows the text Now Remote Operating Please do not turn off the Power Note If you click Save and then in the Device Message field see the message Unable to configure device because Device is configured against a different server it is because the device is configured to a different server To be able to make changes to the device configuration you must first click Reconfigure device which configures the device to your server m
31. f SafeCom G3 Server SafeCom Device Server introduced 1 2 The section Account select billing codes has been updated 4 1 5 11 2 SafeCom Go Sharp Device server 2 SafeCom Go Sharp Device server 2 1 Overview Make sure the SafeCom G4 Server software installation has been completed as described in for example SafeCom Smart Printing Administrator s Quick Guide D10600 2 2 SafeCom Go Sharp Device server installation 2 2 1 Installation f DOUI e Download the safecom_device_server_nnn exe file from the link supplied to you The installation must be Run as administrator When the installation program is launched click Next Choose the destination folder for the files Click Next The default installation folder is C Program Files SafeCom SafeCom Device Server On Windows 64 bit C Program Files x86 SafeCom SafeCom Device Server Click Next Detecting Java version Click Next Review settings before copying of files starts Click Next Click Finish 2 2 2 Windows Firewall Ports that must be opened If Windows Firewall is enabled it may prevent the SafeCom solution from working Disable the firewall or run the script below 1 D60709 22 Browse to the SafeCom Device Server installation folder Right click open_firewall_safecom_device_server cmd The command file must be Run as administrator In the file you can see what TCP and UDP ports will be opened 12 2 SafeCom Go Sha
32. feCom Device Server service must be restarted in order for the changes to take effect Note DO NOT use Windows Notepad as it will mangle line endings WordPad or another editor that understands Unix line endings are recommended Editing the config ini must be done with due diligence as it otherwise will break the runtime Setting Description Default Defines if configuration file is deviceserver encryptconfig encrypted true enable true false disable Option to disable the configuration code against deviceserver configuredevices devices Useful mostly for true testing purposes to support simulated devices If set to true it enables the deviceserver trace false server trace files If set to true it enables the deviceserver protocol trace false safecom protocol trace files InetAddre deviceserver serverAddress sets the address that the ss getLoc devices must refer to alHost Sets the location of the deviceserver config dir i config configuration directory Defines the max size of each deviceserver trace file size ace Tie Defined in bytes 10MB but takes a postfix for larger units KB MB or GB deviceserver trace file count Defines the number of old 5 trace files to keep D60709 22 15 2 SafeCom Go Sharp Device server 2 4 2 4 1 D60709 22 Add device to a SafeCom Device Server The device can be added to the SafeCom Device Server using one of the following two methods Via the
33. fication Timeout p Save amp Continue e SafeCom Controller Administration SafeCom Group Name SafeCom Server Address and SafeCom Server Port Number must be specified for the SafeCom Controller to work It is possible to specify multiple SafeCom servers for the purpose of failover The SafeCom Controller will attempt to contact the servers in their order of appearance 3 4 2 If the IP Address is 0 0 0 0 the SafeCom Controller will send a broadcast on the Broadcast subnets Front End Language The supported language is English Front End Identification determines how users are identified It can be CODE_CARD default CODE CARD or Windows_Auth The latter allows users to login with Windows user logon and Windows password The Front End Timeout defaults to 60 seconds Users will be logged out if they do not perform an operation on the Sharp MFP s touch screen or buttons for this period D60709 22 42 3 SafeCom Controller 3 3 4 D60709 22 Printer web page The Printer web page can be opened from the Advanced Configuration web page 3 3 2 by clicking on Printer Home Advanced Configuration Status How To Technical Support Overview Printer Settings i Summary SafeCom To record changes click Save amp Continue Controler SafeCom Controller 2 at the bottom of the page Port Contact cies Location Print using Firmware 80 508 780 44 Ethernet Network Port 9100 MAC Address 00C076FF140
34. for a user name and password Com Home Advanced Configuration Status How To Technical Support Overview SafeCom Controller Administration Summary Note Configuration modifications are activated by SafeCom a Restart SafeCom Controller Controller Name SafeCom Controller 2 Port e General e TCP IP o Mail Notification Contact e Printer e LAN e Cash Deposits Location e SafeCom e SNMP e Password Firmware 80 508 000 00 Ethernet MAC Address 00CO76FFO4AC IP Address 172 16 6 213 e Logout e Restat e Restart Restore to mini FTP Factory Default D60709 22 41 3 SafeCom Controller 3 3 3 SafeCom web page The SafeCom web page can be opened from the Advanced Configuration web page 3 3 2 by clicking on SafeCom Ecom zu Sy Home Advanced Configuration Status How To Technical Support Overview SafeCom Settings i Summary SafeCom 3 z Controller To record changes click Save amp Continue pet SafeCom Controller 2 at the bottom of the page Port Contact Location penis WSLEJ3 Firmware 80 508 780 42 Ethernet P address 272 26 6 58 MAC Address 00C076FF1403 IP Address 172 16 6 100 Write one server per line Highest priority on t Example 192 168 1 5 SafeCom Server Port Number 7500 Broadcast a Subnets 255 255 255 255 Write one subnet per line Example 255 255 255 255 Front End pent English X Front End CODE CARD Front End 60 min 30 max 300 seconds Identi
35. harp devices sceccccccccencencencencencencenceeseneeueenes 33 3 2 2 Sharp Web Interface old models ecceecceeceeeeeeeeeees 38 3 3 Configure the SafeCom Controller Web Interface cece eee eee eee ee ees 41 3 3 1 Login to the SafeCom Controller Web Interface 000 41 3 3 2 Advanced Configuration web page sessssssssssssseeesssssseee 41 3 3 3 Safecom WED page ccscescenceccerccncencencencencensenseeeeeeensens 42 3 3 4 Printer web paber yarara aa AIAOSA NAANI ROARI OS 43 3 4 SafeCom Go for Controller HOW tO sssssessssesssssssesesssssseecsesssssseeeees 44 3 4 1 Enable copy tracking for Controller cece esse cece ee eees 44 3 4 2 Specify SafeCom Server and device connection 06 44 3 4 3 Register device c32 8 5c50s check ds cee ri n raroa rap lanskap at E 45 3 4 4 Set password to prevent unauthorized access cceseseses 45 3 4 5 Assign a fixed IP address to the SafeCom Controller 46 3 4 6 Select user identification esssesessesesssssseeessssssseesssssss 46 3 3 4 7 Disable the Test button 0 ccc cece cc cccceccceeeceeeeeeeeeaes 46 3 4 8 Enable Gopy Controls sireni ien RE E A ee asGucleasesiness 46 3 4 9 Enable High Speed Print sssssessossssssesosssssssssossssssseooss 47 3 4 10 Access Sharp MFP s System Settings ssssssssssssssssessssssseee 47 3 4 11 Restore factory default
36. l configure and use SafeCom Go Sharp SafeCom Go Sharp User s Guide D20709 User s Guide on how to use SafeCom Go Sharp 1 Introduction 1 6 About this manual This manual applies to Nuance SafeCom G4 Server version 82 070 500 01 Nuance SafeCom Device Server version 82 060 070 02 and Nuance SafeCom Controller version S80 508 780 66 This manual is organized as follows Chapter 1 Introduction lists the supplied SafeCom documentation introduces SafeCom relevant terms system requirements and describes how this manual is organized Chapter 2 SafeCom Go Sharp Device server describes the installation and configurations of SafeCom Device Server for Sharp MFPs Chapter 3 SafeCom Controller describes the installation and configuration of SafeCom Controller on Sharp devices Chapter 4 Using SafeCom Go Sharp describes how to interact with the MFPs control panel when SafeCom Go Sharp is installed Chapter 5 Troubleshooting contains hints for troubleshooting Chapter 6 Regulatory information contains regulatory information D60709 22 1 Introduction 1 7 D60709 22 Document history Revision D60709 21 Nuance SafeCom Device Server version S82 060 070 02 Revision D60709 21 Nuance SafeCom G4 Server version S82 070 500 01 Nuance SafeCom Device Server version S82 060 070 01 and Nuance SafeCom Controller version S80 508 780 66 Added info about ID device license 1 3 Added section on Device
37. light changes from flashing to on when an IP address is set Next you need to determine the IP address of the SafeCom Controller so you can add it to the SafeCom solution 1 3 Find IP address via broadcasting Use SafeCom Administrator and its Broadcast function However broadcasting will not work if the SafeCom Controller is on a different VLAN Find IP address in the DHCP server login to the DHCP server and lookup the assigned IP address based on the MAC address The MAC address of the SafeCom Controller is printed on the white label on the bottom of the SafeCom Controller The MAC address is a 12 digit hexadecimal number Example 00CO76FFOOF2 Start SafeCom Administrator Login to the server by double clicking its Group name listed to the left Enter User logon default is ADMIN and Password default is nimda IP address known from DHCP server 4a Click Add device and proceed to step 7 Find it via Broadcasting 4b 5 6 7 Click on the Find button and select Devices Click Broadcast Right click on the SafeCom Controller in the list and click Add device The Add device wizard is launched Enter the IP address of the SafeCom Controller Click Next 31 3 SafeCom Controller 11 12 13 14 Information is retrieved from the device to establish the type of device Click change as the SafeCom type needs to be changed from SafeCom Controller to SafeCom Go Sharp Add device
38. n aE E E EE E E uses 5 1 3 SafeCom ID Devices irasra iE N E EEEN E ters 7 1 4 Sharp device passWordS sissoo oa a E TE TO Ea 8 1 5 Available documentation cece cece r SN ERIEN ONAREN TERESAN ARENT RIET 8 1 6 About this manal ss essre ronan enhn aan anA A ANE ARAKERE ANEA aE 9 1 7 DOCUMENE Nistor cereo enteo Sawa aT AA hides oon TN Osan vee des 10 SafeCom Go Sharp Device server cccscccscccscccsccesccesccesccesccesccescesceescens 12 2 1 OVENVICW 5 eco sian cide yaba casts Faia Laide ESKENA vata cele aban nals nad dled vague RIESE ENSS 12 2 2 SafeCom Go Sharp Device server installation cece eee scene eee eee ees 12 2 2 1 INStallatiOn 2 cse ceicessnceneedeecsheedbendnet haus ERA EL EDERA 12 2 2 2 Windows Firewall Ports that must be opened 665 12 2 3 Configure SafeCom Device SErver sce ece eee cece eee ee eee eee eee eeeeeeeeeeeeees 14 2 3 1 Login to SafeCom Device Server cc ece eee eeeeeeeeeeeeeees 14 2 3 2 Add SafeCom Server ssssssssesessossssssesooesssssoooossssssesose 14 2 3 3 Device Server config ini ssssessssssessesoosssssssoosesssssesoee 15 2 4 Add device to a SafeCom Device Server sssssssssssessssssseessssssseeeeessess 16 2 4 1 DEVICE ICONS ice neronen aier i EE EE ES 16 2 4 2 Add device via SafeCom Device Server sssssssssssseesssssseee 17 2 4 3 Add device via SafeCom Administrator ssssssesssseesssssseee 18 2 5 Config
39. nfigure the Sharp web interface 3 2 Write down the IP address of the device The IP address can normally be found in the device s control panel and on the configuration page Refer to the device s manual IP address hostname Note The SafeCom Controller MUST reference the Sharp device by a fixed IP address or a fixed fully qualified hostname Example mysharp safecom eu 29 3 SafeCom Controller 3 1 3 D60709 22 Connect hardware Make sure that the SafeCom software installation has been completed before you connect the hardware When powered up the hardware automatically discovers the server software serial port USB host test button OF ss FIET e USB LAN power device network port Figure 1 SafeCom Controller s rear panel Switch off the power to the device Connect a network cable to the LAN port on the rear panel of the N SafeCom Controller Connect the other end of the cable to the network 3 Connect a network cable to the device Connect the other end of the cable to the SafeCom Controller s other network port JLS Connect the power supply to the SafeCom Controller When you power on you must wait approx 1 minute while SafeCom initializes 6 Switch on the power to the device Connect the SafeCom Controller and the optional SafeCom Card Reader 30 3 SafeCom Controller 3 1 4 D60709 22 Add device in SafeCom Administrator The SafeCom Controller s LAN
40. ning This server is requesting that your username and JESS Sap x password be sent in an insecure manner basic authentication e Condition Settings without a secure connection Copier Setup User name admin x e Pre Set Text Password eese Admin Mode J Remember my password Loox f ce Help e General e Document Filin 3 Scroll to and click External Applications 4 Click External Accounting o Alerts Message i Fax Job Lo Network Setup e Quick Setup External Applications Setup e Security External Accounting Standard Applications e General Protocol Oe External Accounting i Print Port External Account Control Enable gt e LDAP M Enable Authentication by e Connection Test External Server Application Name SafeCom Go Sharp T Address for Application UI http 172 16 6 215 soapsharp safec e Pre Set Text aaan e for Application Web http 172 16 6 215 soapsharp Help Timeout seconds fo e General n e Document Filing _Submit s 3 External Accounting link appears only if you have purchased the Sharp Sharp External Account Module MX AMX3 This module is a prerequisite for SafeCom Go Sharp D60709 22 38 3 SafeCom Controller N O O 10 11 12 13 14 Change External Account Control to Enable Check Enable Authentication by External Server In Application Name enter SafeCom Go Sharp In Address for Application UI enter the reference to a specific file on the connected Safe
41. o Sharp solution 1 2 Open the Sharp device s web interface and login For the device enter the User name default is admin and Password default is admin On older devices the default password is Sharp 1 4 Click Login SHARP Login MX 2300N Login Name admin Up to 255 characters Password Jecece 1 32 digits Log in as the user who has the authority to display the page that requires the administrator authority Back to the Top on This Page amp Login P Click Application Settings and then External Applications Settings 33 3 SafeCom Controller D60709 22 5 eS 10 11 Click External Accounting Application Settings SHARP User Name Administrator _ Logout L i icati i Help External Accounting Application Settings MX 2300N JAPP g Submit U Update R Top Page External Account Control Enable gt Status M Enable Authentication by External Server gt Address Book Pepea Nae SafeCom Go Sharp Up to 36 characters Address for Application UI 7 gt Document Operations http 1172 16 6 55 soapsharp safecom Up to 127 characters gt Job Programs eA for Web Senice http 172 16 6 55 soapsharp Up to 127 characters Tenat 20 seconds 1 60 gt User Control gt System Settings Back to the Top on This Page amp gt Network Settings Update R vy Application Settings gt Copy Settings gt Network Scanner Settings Document Administration Function v External Applications
42. o log out 4 2 6 55 4 Using SafeCom Go Sharp 4 2 4 Pull Print Document list Access the Document list that allows you to print individual documents 1 Tap Documents Documents appear in chronological order with the newest at the top of the list e Tap Print All to print all documents excluding any retained documents Documents are printed in chronological order newest first Tap Print to print the selected documents Tap Retain if you want the selected documents to remain on the list server after they have been printed Tap Delete to delete the selected documents e Tap Info to see information about the selected documents including cost driver name use of color and duplex e Tap Back to return to the main screen Tap Copies to request multiple copies of a document Print All will always be one copy of each document e In the document list a document with a preceding R shows the document is retained The number is the cost of the document A delegated print is marked with a preceding D Tap the Info button to see information about who delegated the document A group print document will have a preceding G D60709 22 56 4 Using SafeCom Go Sharp 4 2 5 4 2 6 4 2 7 D60709 22 Copy 1 If Copy Control is disabled 3 4 8 tap Copy Scan in the login screen to start copy or scan If Copy Control is enabled you have to login first and then tap Copy Scan to start copy or scan 2 Press the
43. ogout L icati A Help MX 2300N Standard Application Settings Update R BEP Page Application Name No Dori T Pull Print 1 gt Address Book gt Document Operations AKS Clear Check gt Job Programs Delete D Add Y gt User Control gt System Settings Update R gt Network Settings Back to the Top on This Page amp v Application Settings gt Copy Settings gt Network Scanner Settings Document Administration Function v External Applications Settings Standard Application Settings s External Accounting Application Settings m E mail Print Settings FTP Print Settings Color Profile Settings gt E mail Alert and Status 36 3 SafeCom Controller D60709 22 16 17 18 19 20 In Application Name enter Pull Print SHARP User Name Administrator _ Logout L mon er Help Standard Application Registration MX 2300N PP g Submit U Cancel C eee Standard Application Registration gt Status gt Address Book Application Name Pull Print Up to 36 characters Semetnen Operations Address for Application UI http 172 16 6 215 soapsharp pullprint Up to 127 characters gt Job Programs uae 20 seconds 1 60 gt User Control gt System Settings Submit U Cancel C gt Network Settings Back to the Top on This Page amp v Application Settings gt Copy Settings gt Network Scanner Settings Document Administration Function v External Applications Se
44. on Settings o NewModel Set the property value to True if you are adding a new Sharp model that has not yet been tested by SafeCom The default value is False o Reboot Is set to True which means that the device automatically restarts Set to False if you want to restart the device manually o SSL Set to True to use SSL o serviceLogin This service password must correspond to the service password on the device The default is service o welcomeScreen Set the property value to True if you want the welcome screen see below displayed at the device before user login If the property value is False then it is the login screen that is displayed for the user The default value is true o welcomeScreenTimeOut Specify in seconds for when the welcome screen should timeout The default value is 120 Device applications Here it is specified if the users are allowed to Email Copy or Scan to USB without having to log in first Check one or more of the three checkboxes to allow the users to perform these tasks without authentication The settings in the Device applications are tied to the welcome screen see below If none of the check boxes Email Copy or Scan to USB are selected then the welcome screen only shows the option to Login and if enabled Windows login If one or more of three checkboxes Email Copy or Scan to USB are selected the users have the option to Login and to Copy Scan from the welcome screen Login C
45. on web page 3 3 2 Click TCP IP Check Manual and enter the IP address etc Click Save and Continue Click Restart oR WN 3 4 6 Select user identification 1 Open the Advanced Configuration web page 3 3 2 2 Click SafeCom Change Front End Identification 3 Click Save and Continue to save your settings 4 Select Restart Click Restart again You must wait approx 1 minute while SafeCom initializes If the control panel on the Sharp MFP does not reflect the change in the login screen then refresh the screen by pressing the JOB STATUS button on the Sharp MFP and then the COPY button 3 4 7 Disable the Test button To prevent unauthorized users from restoring factory default you can disable the SafeCom Controller s test button Open the Advanced Configuration web page 3 3 2 Click General Change Enable Test Button to NO Click Save and Continue Click Restart e KRWN 3 4 8 Enable Copy Control 1 Open the Advanced Configuration web page 3 3 2 2 Click Printer and change Copy Enabled to YES and change Use auto configuration to YES 3 Click Save and Continue 4 Click Restart D60709 22 46 3 SafeCom Controller 3 4 9 3 4 10 3 4 11 3 4 12 D60709 22 Enable High Speed Print 1 Open the Advanced Configuration web page 3 3 2 Click Printer and change High Speed Print Enabled should be YES if print data is to be sent directly and unencrypted to the device from the SafeCom se
46. opy Scan Enable logging Select if log information should be collected Restore factory default sets all settings except the password to their default value refer to 2 6 8 Reconfigure device informs the device to reference the current SafeCom Device Server 24 2 SafeCom Go Sharp Device server 2 6 2 6 1 2 6 2 2 6 3 D60709 22 SafeCom Go Sharp How to The following subsections contain step by step instructions for some of the administrator s most common tasks Get the SafeCom Go Sharp software If using SafeCom G3 Server version 82 070 410 05 or newer and SafeCom Administrator version 9 41 5 1 or higher it is possible to download all SafeCom Go Sharp software using the SafeCom Administrator function Check for updates Select login method To set the method of user identification at the device 1 Open a web browser and login to the SafeCom Device Server 2 3 1 Click on Device server in the left hand menu and then click on the device 3 In the Login method drop down menu under SafeCom Settings select how users must identify themselves at the device Choose between Auto sense default ID code Card Card or ID code Card or Windows Note When changing login method from Card or Id code to Card or Windows the change will take effect upon having logged in and out on the device Enable Copy To enable SafeCom to do tracking on copy on the Device server 1 Open a web browser and login
47. panel 0 FILING IMAGE SEND one cory 1 SYSTEM JOB STATUS SETTINGS e ss 4 2 2 Login The different login sequences are described in the following Login with card 1 Use card reader Login with card and PIN code 1 Use card reader 2 Tap PIN code 3 Enter PIN code on the touch screen Tap OK 4 Tap OK Login with ID code 1 Tap ID code 2 Enter ID code on the touch screen Tap OK 3 Tap OK Login with ID code and PIN code 1 Tap ID code 2 Enter ID code on the touch screen Tap OK 3 Tap PIN code 4 Enter PIN code on the touch screen Tap OK 5 Tap OK D60709 22 54 4 Using SafeCom Go Sharp 4 2 3 D60709 22 Login with Windows If Front End Identification 3 3 2 is Windows_Auth it is possible to login by either using your card or entering your Windows login credentials 1 Tap Username and enter Username on the touch screen Tap OK 2 Tap Password and enter Password on the touch screen Tap OK 3 Tap OK Note Username and Password cannot be blanks Main menu Once logged in you can select an option from the touch screen Tap Print All to print all documents except any retained documents Documents are printed in chronological order oldest first John Smith 4 docs 100 00 Credits Tap Documents to print individual documents 4 2 4 Tap Copy Scan to start copy or scan 4 2 5 Tap Settings to see settings Tap Log out t
48. r hostname of the device server and if necessary a note Click Add Note To delete the device server again you right click the device server and select Delete device server The SafeCom Device Server is now added to SafeCom Administrator and you can now add a device 18 2 SafeCom Go Sharp Device server Add device server device 1 Click the Devices container right click the content area and then Add device The Add device wizard is now launched 2 From the Device server drop down menu select the SafeCom Device Server and click Next Add device eee Add device Please type in the hostname or IP address of the device controller and dick the Next button to establish a connection to the device Device controller Address Device server Address 172 16 6 58 v Next gt Cancel 3 Information is retrieved from the device server to establish the status of device server Click Next 4 Enter the Printer address the device IP address or host name and click Next Add device xml Attach printer Please type hostname or IP address of the printer Printer address 5 Information is then retrieved from the device Click Next 6 Now select SafeCom Go Sharp as the type of device and click Next D60709 22 19 2 SafeCom Go Sharp Device server D60709 22 Type of device server device SafeCom Go HP SafeCom Go Fuji Xerox SafeCom Go Konica Minolta SafeCom Go Sharp
49. rent from public By default SNMP GetCommunity name is public 22 2 SafeCom Go Sharp Device server Device settings O Administrator name The user name with which the administrator can log in to device Administrator password mandatory The device password with which the administrator can log in to device Login method This determines how users log in Choose between Auto sense Auto sense maps to Card or Windows if an ID device is connected to the MFP and on devices it maps to Card Otherwise it maps to ID code Mapping changes within 10 seconds after the ID device is either connected or disconnection If it does not change a restart of the device may be required Card ID code Card or ID code Card or Windows Allows the user to log in by either card or by typing in their Windows credentials and selecting domain from drop down list Note Identification by card requires connecting a USB ID Device card reader The option Card or Windows allows the user to log in by either card or by entering their Windows username password and domain The SafeCom G4 server must be a member of the domain or trusted by the domain Default domain Specify the domain to pre fill the domain for users when logging into a device If using SafeCom Mobile Pull Print the domain must be specified as the users are not prompted for domain when logging into a device using a smart phone If the default domain is not specified but
50. rp Device server D60709 22 You can also manually ensure that the port numbers below are open SafeCom Server upp TCP 5742 7500 7700 eee a oe TCP 8080 TCP Inbound on SafeCom Device Server Protocol 80 Used to contact MFP during initial setup HTTP 443 Used to contact MFP during operation HTTPS 8080 Web browser HTTP 50002 Device HTTPS UDP Inbound on SafeCom Device Server Protocol 161 Used to register notifications SNMP TCP Outbound on SafeCom Device Server Protocol 443 Used to contact MFP during operation HTTPS 7500 SafeCom Server Job Server SafeCom 7700 SafeCom Server Job Server SafeCom 50003 Device HTTPS UDP Outbound on SafeCom Device Server Protocol 5742 SafeCom Server Broadcast Server SafeCom TCP Protocol 9100 Used for printing RAW 13 2 SafeCom Go Sharp Device server 2 3 2 3 1 2 3 2 D60709 22 Configure SafeCom Device Server The SafeCom Device Server must be configured manually to reference the right SafeCom Server This is done by adding the SafeCom Server in the SafeCom Device Server Furthermore a list of failover SafeCom Servers can be set up Login to SafeCom Device Server 1 eS Example http localhost 8080 safecom Add SafeCom Server 1 2 Login to SafeCom Device Server 2 3 1 Click Device Server in the left pane Open a web browser and enter the server address IP address
51. rver rather than through the SafeCom Controller 3 Click Save and Continue 4 Click Restart Note f the document is sent encrypted to the device the High Speed Print is ignored Access Sharp MFP s System Settings 1 Login at the Sharp MFP as a user with administrator or technician rights in SafeCom 2 Press the COPY button to get into copy mode 3 Press the SYSTEM SETTINGS button to access the Sharp MFP s system settings Restore factory default You can either restore settings by holding down the SafeCom Controller s test 3 1 3 button for 8 seconds or from the SafeCom Controller web interface 1 Open the Advanced Configuration web page 3 3 2 2 Click Restore Factory Default Resend configuration If a device added in the SafeCom Administrator is not configured correctly or if the device must be reconfigured to a different server it is possible to resend the configuration details Server address and Group name to the device 1 Browse to Devices in the SafeCom Administrator 2 Right click the device and click Resend configuration The configuration details are now sent to the device and the configuration is successful when the message Server is reconfigured appears Note The Resend configuration functionality does not work with devices that are SafeCom enabled via the device server 47 3 SafeCom Controller 3 4 13 Uninstall SafeCom Go Sharp Pea Sy eS 10 Open the Sharp MFP s web page
52. s Message e i Fax e Job Lo Help Network Setup P Quick Setup External Applications Setup Security External Accounting Standard Applications General Protocol Standard Application Control Services Print Port Application Name Pull Print LDAP Address for Application UI nttp 172 16 6 215 soapsharp pullpri c tion Test a Timeout seconds feo External Applications Submit S Copier Setup e Pre Set Text Help e General e Document Filin In Address for Application UI enter the reference to a specific file on the connected SafeCom Controller The address is http lt ip address gt soapsharp pullprint scx where lt ip address gt should be replaced with the IP address of the SafeCom Controller Leave Timeout on 20 seconds Click Submit Power down and restart the Sharp MFP 3 SafeCom Controller 3 3 Configure the SafeCom Controller Web Interface 3 3 1 Login to the SafeCom Controller Web Interface 1 Open a web browser and enter the IP address of the SafeCom Controller in the address field Use of JavaScript Active Scripting must be enabled 2 Click Advanced Configuration to open the Advanced Configuration web page 3 3 2 Note f a password is set you will be prompted for the password 3 3 2 Advanced Configuration web page The Advanced Configuration web page can be accessed from the link on the SafeCom Controller opening page If the page is password protected you will be prompted
53. s the Device Server to use the given IP when configuring devices Refer to section 2 3 3 Device Server Error when upgrading existing device server installation The following error might appear when upgrading an existing Device Server installation Error in action StopWindowsService The following must be completed before running the installer again 1 Kill the installer process with the following command taskkill F IM scDeviceServer exe 2 Stop the SafeCom Device Server Service with the following command net stop scDeviceServer 3 Start the SafeCom Device Server again with the following command net start scDeviceServer 4 Re run the SafeCom Device Server installer SafeCom reader does not work If the SafeCom reader does not work the below settings must be checked and set by a Sharp Technician Sim55 3 SW 5 Bit12345678 Data11100001 60 6 Regulatory information 6 Regulatory information WARNING NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a par
54. the users are required to use domains they can enter the domain with their username domain username Idle timeout Specifies in seconds when a logged in user is automatically logged out if there s no activity Hide domain Check to allow the users to log in without specifying the domain Enable post tracking This is relevant only with SafeCom Tracking Refer to SafeCom G4 Administrator s ManualD60650 Reverse document list Check to show the latest printed documents at the top of the document list Mask ID code Check to mask the ID code with asterisk when entered at the device Drivers When Pull Printing SafeCom compares the driver name embedded in the print job with its list of driver names If no match is found and if Show fidelity warning is checked in the Server properties in the SafeCom Administrator the document appears with a question mark in the document list This way the user is warned that fidelity is low and the document may print incorrectly O D60709 22 Click Get All to obtain the list of drivers from the SafeCom Server or add and delete drivers manually 23 2 SafeCom Go Sharp Device server D60709 22 Device Properties o Dsk If the Device Security Kit is installed Dsk must be set to True and then the addresses for Application UI and Web Service must be entered manually on the device web page under Application Settings External Application Settings and then External Accounting Applicati
55. themselves and declaring their presence at the specific device For details on how to print a QR code for the device refer to SafeCom G4 Administrator s Manual D60650 Make sure that the default domain is configured on the device in SafeCom Device Server 2 5 as the users are not prompted for domain when logging into a device using a smart phone If the default domain is not specified but the users are required to use domains they can enter the domain with their username domain username For more details on how to Pull Print from a smart phone refer to SafeCom Mobile Pull Print User s Guide D 20722 26 2 SafeCom Go Sharp Device server 2 6 8 D60709 22 Restore factory default 1 Open a web browser and login to the SafeCom Device Server 2 3 1 2 Click Restore factory default at the bottom of the web page The factory default values are Configuration Field Default value settings Device settings Model MAC Address Device Message User settings Login Method Auto sense Idle timeout 60 seconds Post tracking Cleared No Network settings Address Device IP address SNMP Get Community Public SNMP Put Community Private RAW print port 9100 Device information Contact Location Description Manufacturer Drivers Device properties welcomeScreen welcomeScreenTimeOut 120 adminLogin admin adminUserName admin serviceLogin s
56. ticular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by SafeCom a s could void the user s authority to operate this equipment according to part 15 of the FCC rules This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart B of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to take whatever measures may be required to correct the interference at his own expense CE conformance This product has been developed and produced in accordance with the
57. to be adjusted to reflect the actual number of mono and color pages printed Note When Post Tracking is enabled AND a user is logged in at the MFP all jobs that are sent directly to the Sharp MFP are deleted Drivers When Pull Printing SafeCom will compare the driver name embedded in the print job with its list of driver names If no match is found the document will appear with a question mark in the document list This way the user is warned that fidelity is low and the document may print incorrectly SafeCom Go for Controller How to Enable copy tracking for Controller Copy tracking is disabled by default To enable it follow these steps 1 Open the Printer web page 3 3 4 2 Change Copy Enabled to YES 3 Click Save and Continue 4 Click Restart Note Copy jobs are only tracked if the SafeCom license includes SafeCom Tracking See also 5 4 Specify SafeCom Server and device connection 1 Open the Advanced Configuration web page 3 3 2 2 Click SafeCom 3 3 3 and enter the SafeCom Server address Hostname or IP address It is possible to specify multiple SafeCom servers for the purpose of failover The SafeCom Controller will attempt to contact the servers in their order of appearance If the SafeCom server is clustered you must specify the address of the virtual server Click Save and Continue 3 Click Printer and check Network Port 9100 Enter the Printer IP address 4 Click Save and Continue 5 Click
58. to the SafeCom Device Server 2 3 1 Click on Device server in the left hand menu and then click on the device Click Device applications Check Copy in the list of applications Click Save n ee 25 2 SafeCom Go Sharp Device server 2 6 4 2 6 5 2 6 6 2 6 7 D60709 22 Enable E mail To enable tracking on e mails on the SafeCom Device server 1 Open a web browser and login to the SafeCom Device Server 2 3 1 Click on Device server in the left hand menu and then click on the device Click Device applications Check E mail in the list of applications Click Save aa sis Control user access rights When using SafeCom G3 server version S82 070 440 03 or newer you can control users access rights to specific features via SafeCom Administrator refer to SafeCom G4 Administrator s Manual D60650 You can control access rights to the following features Copy Copy in color E mail Scan Fax USB memory print USB memory scan Print all button Register device Register the device with the SafeCom solution in one of the following ways Add the device in the SafeCom Administrator by using Add device e Login at the device if the user has Technician or Administrator rights Enable SafeCom Mobile Pull Print To allow users to Pull Print documents via their smart phone a QR code must be printed for each device Users then scan the QR code label at the device with their phone thus identifying
59. ttings Standard Application Settings External Accounting Application Settings E mail Print Settings B FTP Print Settings Color Profile Settings gt E mail Alert and Status In Address for Application Ul enter the reference to a specific file on the connected SafeCom Controller The address is http lt ip address gt soapsharp pullprint scx where lt ip address gt should be replaced with the IP address of the SafeCom Controller Leave Timeout on 20 seconds Click Submit Click Reboot Now and wait for the Sharp MFP to restart Note If the web page reports ERROR 5000 Processing is in motion press the COPY button on the Sharp MFP to bring it into copy mode and then click Reboot Now again 37 3 SafeCom Controller 3 2 2 Sharp Web Interface old models Follow the steps below to configure the web interface on old Sharp devices If you have a new Sharp device refer to section 3 2 The web interface MUST be configured to allow communication with the SafeCom Go Sharp solution 1 Open the Sharp device s web interface and login 2 Scroll to and click Admin Mode Enter the User name default is admin and Password default is Sharp On newer models the default password is admin 1 4 Click OK e Network Scannin Function e Submit Print Job Connect to 172 16 6 75 21x e Printer Test Page Ll Device Management Fax Memory Box Ai aaa admin aa a username and password War
60. ure device in SafeCom Device Server sssssssssesssssssecesssssseeeeees 21 2 6 SafeCom Go Sharp HOW tO ssssssssssosssessesoosssssseoosssssseeoossssessoosssese 25 2 6 1 Get the SafeCom Go Sharp software ceeeeeeeeeeeeeeeees 25 2 6 2 Select login method sssssssssssssosssessssoosssssssooossseseeo 25 2 6 3 Enable COPY ei iener io E E EE EA 25 2 6 4 Enable E mail sise snrrened renean e a a 26 2 6 5 Control user access rights ssssssssosssssssssossssssssosessesses 26 2 6 6 Register device sirro cone anean e E A E a A a 26 2 6 7 Enable SafeCom Mobile Pull Print ssssssesssesesssssssessssssssees 26 2 6 8 Restore factory default ssssssssssseseseseseseseseeeseeeeseeseee 27 2 6 9 At the printer SafeCom error message when coming out of power SAVE ann a EE ESE ccsisa cued de aajeade ed nieces KS NESAS AAS ASE 28 2 6 10 Uninstall SafeCom Go Sharp ssssssssssssssssessssssssseeesssssseee 28 SafeCom Controller cscececcccscccceccscccescncescscescscesessescssessssesessessseeees 29 3 1 1 Installation with SafeCom Controller ecceeeeeeee eee eeeee 29 3 1 2 Write down the IP address of the device ceeeeeeeeeeees 29 3 1 3 Connect hardware iccccctessessene yas a SEEE dageense ses 30 3 1 4 Add device in SafeCom Administrator cccceeeeeeeeeeeee 31 3 2 Configure the Sharp device web interface ccsce sees sees ee eeeeeeeeeees 33 3 2 1 New S
61. y adjustments to the Required Device properties Add Device Retrieved Device Information Hostname 10 141 96 92 MAC Address 001CEED73DF6 Description SHARP MX 2600N Location Model SHARP MX 2600N Required Device properties Key Dsk NewModel Reboot SSL serviceLogin welcomeScreen welcomeScreenTimeOut lt Back Value false false true false service true 120 Finish Cancel Click Finish and then Save E and the device is now added to the SafeCom solution and will also appear in SafeCom Administrator 17 2 SafeCom Go Sharp Device server 2 4 3 D60709 22 7 8 On the device settings page make sure the settings are correct Click Save l Add device via SafeCom Administrator Before adding a device server device in SafeCom Administrator a SafeCom Device Server must be added to the SafeCom Administrator in the Device server container in the left menu If the device server is already added in the SafeCom Administrator go to Add device server device below Add device server 1 2 A oa Start SafeCom Administrator Login to the server by double clicking its group name listed to the left Note n a multi server installation best practice is to make sure that the device server references the slave server Enter User logon default is ADMIN and Password default is nimda Right click the Device servers container and select Add device server Enter the IP address o

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