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Nortel Networks NN10041-112 User's Manual

1. 2 Click the New Entry button on the right side of the Call Screening window The SIP Multimedia PC Client presents a blank template for you to enter screening instructions Fill in the entries in the Call Screening window see the following section Click Apply to save the Call Screening rule Click Ok to close the Call Screening window Completing screening information in the call screening window To complete screening information in the Call Screening window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 1 N 79 Enter a Number to Screen either the name or public number you wish to screen Tip You can use the wildcard character to match several calling parties with one screening record For example John would match Johnny JohnDoe and JohnQPublic Tip Screen all incoming calls by using just the wildcard character as the number to screen For example would match any incoming call Click Enable screening for this number to activate or deactivate this function In the Use tabs selection check the categories you wish to consider when screening calls such as time of day day of week a set period of days always or any combination or all of them The following list defines tabs The Time of Day tab sets the hours minutes of the day during which screening instructions are in effect For example you can use this tab to handle calls when you go to lunch
2. Go to website Edit this entry Add Remove entry from Buddies Remove this entry SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 66 Note The list of available actions depends on how much information is available for the address book entry For example if the selected address book entry has a home phone number then an option to call the user at that home phone number will also appear on the action menu Figure 25 View address book entry options Nortel Networks SIP Client aS F 0 x Login View Tools Help Address Book H E Family 2a Higher Ups M Sr A Voice Mail Een wor Call ped at k w Call a 1 2 FE Send instant message to ped e Screening mE 5 Web push to ped Tg Egitthis entry HE 18 Remove ped trom Buddies i AR p SU eHecdmnortenetyyorks c w x I en i nbox Outbox Adding a new group to your network based address book The Add New Group option helps you keep track of users by grouping similar entries into a common address book group For example you can group contacts for a major project into one category personal contacts in another and administrative contacts in another To add a new group 1 Right click the Address Book folder and select Add New Group SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 67 Figure 26 Add New Group Nortel Networks SIP Client a Oj x Logi
3. Angela First Name Angela Na Image Last Name E Mail starsfanm atthi com Primary Gontact Starstanm inortelnetorks corr PR Save Close 3 If you want the entry to appear in your list of Buddies select the checkbox next to Buddy To add the entry to a group select a group from the Group drop down list Click the Phone button to enter the Business Home Pager Mobile Fax and Web Address of the entry SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 70 Figure 30 Add new entry user phone information a Address Book Entry fa User En Phone Business Ext Pao 21 555 0702 12555 Home 201472 555 5999 Mobile 214 555 7547 Web Address Atty home atthicaomi starstan PR Save Close 6 Click the Other button to add the entry s home address and any freeform text notes Figure 31 Add new entry other user information ise User ees Phone Home Street 12345 Silver Street Zip 75559 Pet cat is named Ernie 7 Click Save to add the entry to your network based address book SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 71 Deleting an address book entry To delete an address book entry 1 Right click on an Address Book entry and select Remove this entry 2 Click Yes to confirm deletion Note Since your network based address book is stored on the network and shared by all clients that you have l
4. Provide your voice mail system access number and login information Yoicemail Phone Number Mailbox ID Password oicemail 55555 Kette Voice Mail Commands Optional RAIDerLink 004 Fill in the following fields with your voice mail system commands Play Message Delete Message FileExchange a A 2 rs Presence Miscellaneous Previous Message Next Message bo BE Call Back Send Reply Message ia 71 User Def 1 Key Mame User Det 1 Digits compose rs User Def 2 Key Name User Det 2 Digits Logott 3 l cence 2 Enter the Voicemail Phone Number of your voice mail system without punctuation Remember to enter any extra digits required by your organization s phone network Enter the Mailbox ID and the pound symbol if required Enter your Password and the pound symbol if required Tip After auto dialing your voice mail system number by default the SIP Multimedia PC Client waits three seconds before dialing your mailbox ID then waits another two seconds before dialing your password If you need to increase the delay to match the timing of your voice mail systems prompts add one or more commas before the mailbox ID and or password value Each comma represents an additional one second delay 5 Enter the numeric function commands your voice mail uses to perform standard functions such as playing and deleting messages and sending SIP Multimedia PC Client
5. e Video Driver drop down menu identifies the driver which controls the camera This is usually Microsoft WDM Image Capture but some cameras provide a different one Other items on this menu allow you to disable video for all subsequent calls set video to receive only operation on all subsequent calls reset the video configuration to its never been set up default values e Preferred Video Codec drop down menu should be set to Client Video Codec by DivXNetworks Inc SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 109 Low Med and High quality settings allow you to specify the amount of detail in the transmitted video High quality transmits the most detailed images but at the expense of CPU and network bandwidth The use of Custom quality settings is strongly discouraged unless you are highly knowledgeable Note that the two clients in a video call negotiate to a common video quality that is acceptable to both so delivered image quality may vary from call to call Note There is no tool or formula that allows you to compute the network bandwidth in bits per second for an arbitrary combination of video settings However network bandwidth increases with increasing quality Format button produces another window that allows you to specify the size and internal organization of the video image The window typically appears as shown in the following figures This window will v
6. 2 Specify the default folder location for received files SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 117 3 If you do not want to receive files click the Disable File Receive checkbox This step is optional 4 Click Ok to save your changes or Cancel to exit without saving Setting automatic presence indicators The SIP Multimedia PC Client provides a drop down list located in the status area where you can manually indicate your online status Alternatively you can set your SIP Multimedia Web Client to automatically update your presence status to show when your PC is idle or your telephone is occupied Figure 57 Presence settings x Category Fresence Settings These controls specity whether other users see when you re at your PC or when you re using your phone v Report when inactive Inactivity Timer Cin minutes bo M Report when on the phone Miscellaneous cenci To set up your automatic presence indicators 4 2 3 4 Select Tools gt Preferences and the Presence list item Choose either or both presence options Enter the number of minutes that must elapse before your status is reported Click Ok SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 118 Note Access to the automatic presence settings is dependent on your service package If automatic presence is not enabled in your service package then yo
7. Setting the SIP Multimedia PC Client to startup as an icon This option allows you to set the SIP Multimedia PC Client to startup w thout opening on your screen silent startup You will only see the SIP Multimedia PC Client icon appear in the system tray 1 Select Tools gt Preferences and the Miscellaneous list item Figure 58 2 Inthe Startup section select the checkbox if you want the SIP Multimedia PC Client to start up as an icon in the system tray 3 Click Ok to save your changes or Cancel to exit without saving Setting the standby option To set up the standby option Select Tools gt Preferences and the Miscellaneous list item 2 Inthe System Standby section select the checkbox if you want to exit the SIP Multimedia PC Client when the system enters low power mode Low power mode is one of the following e Standby Power to most PC components is off but RAM remains powered in order to preserve system state e Hibernate The system state is saved to the hard drive and power to all PC components is turned off e Eject Similar to Standby but it causes a hardware re configuration to occur in the PC Note Exiting properly from the SIP Multimedia PC Client is important since it updates your presence status in the network SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 120 3 Click Ok to save your changes or Cancel to exit without saving Specifying the look of the SIP Mul
8. Collaboration gt Whiteboard from the SIP Multimedia PC Client menu 2 The shared Whiteboard window displays Keep the following in mind when collaborating using the whiteboard workspace e Use the object drawing tools circle square polygon to create shapes and lines e The drawings are vector drawings not bitmaps This means you can move edit or delete the objects you create with these tools rather than manipulate them pixel by pixel as you do with paint type programs e Use the color selectors to choose colors for drawing objects and text e Use the line weight selectors to choose the thickness of drawing lines e Both you and the other user can edit the whiteboard drawing space Both of you can view the results immediately Saving whiteboard drawings To save whiteboard drawings 1 Select File gt Save from the menu on the Whiteboard window Select a location and enter a filename Click Save The SIP Multimedia PC Client saves the file to the location and filename you specify in the Save Whiteboard window Restoring whiteboard drawings To restore whiteboard drawings 1 Select File gt Restore from the menu on the Whiteboard window 2 Browse to select the previously saved whiteboard drawing 3 Click Open The SIP Multimedia PC Client displays the file SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 92 Collaborating with the clipboard Once a collaboration session has
9. SIP Multimedia PC Client Set 2 4s00 0005006005 esse eae ae 21 SIP Multimedia Blended PC Client 0 0 0 ccc eee 21 RN ee 4 ay 4 oo en 6 eek ood boa ene eee WR RER a eaens 22 Proxy server 2 ee eee eee teen eens 22 PRO 6526556 53 5555 e Keds hene bbe es OSs OTe beee enna hanes es 22 Network based address book 0 ee ee eee 23 PU Gee ac ceawsoeacash wat mons gn seek paeue eee ner se cesagest 23 Be EEE ee Ok ee ae 4 od TRUE TE a ee 23 Service package anna came a nannte wae a 23 Se VOU DOUI 6 546645 06 4040 od Oh oS ade tete 24 Minimum hardware and operating system requirements 24 Recommended hardware and operating system requirements 25 Optional hardware and software requirements 000000 eee 25 Installing the SIP Multimedia PC Client software 0000 eee 25 Launching the SIP Multimedia PC Client 0 0 0 0 cece eee 27 Signing in to the SIP Multimedia PC Client 0 0 eee ees 32 Configuring Windows to automatically start the SIP Multimedia PC Client 33 Understanding the SIP Multimedia PC Client interface 2008 34 Understanding the Blended SIP Multimedia PC Client interface 35 Main menu actions 0 ee ee ee eens 36 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential vi Contents Man Menu SOUS a ceeac eee oars bose eeeesb reeset s eeben Geko 37 Status a
10. Tip While auto web push co browsing is active on a call the web push 1 button flashes To automatically push web pages click Enable auto web push from the Confirm Web Push window The SIP Multimedia PC Client automatically sends all subsequent pages you view to the other computer Note To enable Co Browsing you must have a browser application running Netscape version 4 75 or later or Internet Explorer version 5 x or later are recommended m Note Co Browsing is not available when using the SIP Multimedia PC Blended Client or when pushing a web page to a user not on an active call Using voice mail The SIP Multimedia PC Client gives you point and select access to the time saving productivity features of your voice mail service from your organization or network provider Contact your service provider for details on obtaining network based voice mail and ensuring that the unanswered calls go to your network voice mailbox SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 57 See Chapter 5 Advanced set up on page 97 for more information on configuring the SIP Multimedia PC Client for use with a voice mail system Tip If you are accessing voice mail through the SIP Multimedia PC Client for the first time you must tell the SIP Multimedia PC Client how to contact your voice mail system Accessing your voice mailbox To access your voice mailbox click Voice Mail on the SIP Multimedi
11. e a es oo ees E EEES Oe oh es 56 Accessing your voice mailbox dss een asa anna been nee ken keen wedwe 57 Using voice mail functions 4224606404504 5460 44 96644800 ran 4 67 Sending and receiving video sgccyohene cbeveureeed asien 58 Placing a voice call from Outlook 2000 optional 0 0 0 eee 59 NN10041 112 Standard Nortel Networks Confidential Contents vii Chapter 3 Managing your contacts and CallS 02 0 ee 61 6 1 ee eo ye ee alee eon aa ou nee aoe ee cae eeu ae rrera 61 Wer sep VOUT DOR eat tac de bee dirt irre iranere EEA 61 Returning a missed Call 1 0 eee eens 62 Acknowledging missed call log entries 0 0 0 cee eee 62 Checking your outbox 6 c4444 46545 0H8054 erachten 63 Deleting call log entries 0 0 ee eee ees 63 Managing your network based address book 0 002 eee ees 64 Viewing an address book entry 0 0 eee eee eens 65 Adding a new group to your network based address book 66 Adding an entry to your network based address book 2 2222 67 Deleting an address book entry nnana 0 cc ee eee 71 Importing contacts from Outlook 2000 0 0 eee 71 hanaan your DUOS o cede ecu t wee nenn 2584 eb Sees eee s Keak a eee ee eews 74 List of Buddies actions 0 0 0 eee eee 75 SCEMI Cale BEER N sade 65 400s ER e ERA ER es 76 Special call handling options for incoming calls aaan 17 Creating a set of call
12. Confidential 30 Figure 5 Configuration wizard step 4 Connection If more than one IP address is defined on your PC select which IP address the SIP client vill use 47 47 47 48 Choose the option that best matches your modem speed or select LAN if you have high speed modem or direct connection to the Internet O Low Speed 28 8K Modern 33 6K Modem Medium Speed 56K Modem 64k ISOM High Speed LAN Cable DSL DSL 128K ISDN Bech net einer SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 31 Figure 6 Configuration wizard step 5 Audio Test Call Press Start and begin talking into your microphone You should be able to hear your voice coming out of the speakers Press Stop when you are finished Transmit voice FTG Receive voice RHE Start Stop If the transmit voice lights do not move the microphone may be muted If the receive voice lights move but you don t hear anything the speaker may be muted SER net Arie Note SIP Multimedia Blended PC Client users can click Next to skip the Audio Test Call step SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 32 Figure 7 Configuration wizard step 5 Config Wizard Audio Test Completed If you were not able to hear yourself during the test press the Settings button to bring Up the audio controls for your sound card and adjust
13. Logs window The SIP Multimedia PC Client will bring up a delete confirmation dialog box 3 Select Yes to delete the call log entry Tip To remove all call logs from the inbox or outbox right click on a 1 inbox call log entry and select Remove All Entries Managing your network based address book Your SIP Multimedia PC Client network based address book helps you manage track and use information about all of your key contacts When you sign in to the SIP Multimedia PC Client your network based address book s downloaded and synchronized from the network and shown in the display area The SIP Multimedia PC Client displays your network based address book in a tree format SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 65 Figure 24 Address book Nortel Networks SIP Client a s O x Login View Tools Help Address Book Family Higher Ups a aste en ped pweaver er trip Beat u Voice Mai H 0 Personal E Screening SIF Stuff Team RAlDer Inbox Outbox mschatl Call er pdivita Add E m Pe Cal aia h iai 1 Accress s Ei J R ic cub eS Ea Sook Buddies NG Reon Viewing an address book entry To view information about an entry in your network based address book 1 Select the Address Book entry 2 Right click the Address Book entry for a pop up menu of available actions Call Call at Send Instant Message Send email
14. Miscellaneous cence 2 Enter any prefix codes required to gain access to local and long distance outside lines from your organization s phone system for example enter 9 to get a local line 3 Click Ok to save your changes or Cancel to exit without saving Setting up an i2004 Internet Telephone optional If you have a SIP Multimedia PC Client Set where your SIP Multimedia PC Client controls an 12004 Internet Telephone then you need to configure this setting To set up your 12004 Internet Telephone 1 Select Tools gt Preferences and the i2004 Internet Telephone list item The 12004 window displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 115 Figure 55 Preferences i2004 x Category Norel i2004 Settings Optional The SIP Client can control a Nortel i2004 IP telephone If selected the i2004 telephone will provide voice while the PC will provide advanced IP and multimedia services v Use the i2004 telephone for voice instead of PC 2004 WAC Address Port pa aa aa da 18 45 sooo A Network controls the i2004 telephone when SIP Client exits Miscellaneous SIP Client routes voice to from 2004 for private IP addresses 2 Check Use the i2004 to indicate that you want the 12004 Internet Telephone to provide premium quality voice while the PC provides advanced IP and multimedia services 3 Enter the port number and optionally the MAC addr
15. Multimedia PC Client call log window and displays all incoming call logs SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 137 Table 4 Main GUI buttons Ed Outbox Address Bool Buddies Brings up the SIP Multimedia PC Client call log window and displays all outgoing call logs Displays the Address Book from which you can make a new address book entry or edit a selected entry e The User toggle button provides fields to enter the person s nickname first name last name email address primary contact You can add this person to your list of Buddies and add them to a group The Phone toggle button provides fields to enter public numbers for the person s home phone mobile phone work phone personal phone fax machine web address and pager along with any special dialing numbers required by your organization s telephony system to access local or long distance external lines The Other toggle button provides fields to enter the person s home address and a space for entering notes The phone information you enter here supports auto dialing functions which is the ability to point and select on an address book entry name and have the SIP Multimedia PC Client do the rest Displays the Buddies Tree from which you can see the presence state of all your Buddies Right clicking on a buddy displays a pop up menu with actions that can be performed on the selected entry for example make
16. Placing the content in the Windows clipboard 0 00 cee eee 93 Sending the contents of your Windows clipboard to the other party 93 Accepting or declining the data transfer from the other user 94 Copying the incoming clipboard data to your Windows clipboard 94 Using or saving the new Windows clipboard contents 5005 94 Chapter 5 Advanced set up 6 ince un raeenuhEra tauchen 97 Configuring your preferences 0 0 cc eee eens 97 Soung UP VOur Ser ONG uses 4u5boeeeeuKaent 98 Setting your connection speed and preferences 0 0 0 99 Defining network settings 0 ccc eee eee eee eee 100 Setting up audio devices and preferences 0 0 00 eee eee 102 Setting up video optional 0 0 00 eee tees 104 Disabling video transmission asaan naan aaa ee etnd sei te des 106 Custom video configuration aana aaa 0c ee ee eee 107 Setting up network based voice mail access optional 05 111 Setting up calling from Outlook 2000 optional nannan aoaaa aaa 113 Setting up an i2004 Internet Telephone optional nananana anaana aaa 114 Setting up file exchange settings optional n a aana aaa aa aaa 116 Setting automatic presence indicators aoaaa ccc eee 117 Specifying miscellaneous settings 0 0 ccc ee eee 118 Specifying a tool tips delay ren ana ees een 119 Setting the SIP Multimedia PC Client
17. SIP address or by selecting an Address Book Inbox or Outbox entry Select the Talk to this person before completing the transfer checkbox and click on OK The SIP Multimedia PC Client initiates a new call to the transfer destination After talking to the transfer destination click OK on the new transfer destination Call Control window to initiate the transfer Hale Hangup Mute Instant Ea Message 5 The transfer destination is placed on hold and the SIP Multimedia PC Client initiates a new call to the network audio conference server Once connected to SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 50 the audio conference server the SIP Multimedia PC performs a blind transfer of the transferee and the transfer destination to the audio conference 6 Once the transferee and the transfer destination join the conference both the original Call Control window and the transfer destination Call Control windows close To complete the transfer press Hangup on the conference Call Control window to drop out of the call Three way calling The SIP Multimedia PC Client can combine two separate calls into one three way call without the use of a network based conference server Note During a three way call video is only available on the first active call leg Note Three way calling is not available when the 12004 Internet Telephone SIP Multimedia PC Client Set or other telephone is used
18. Standard Nortel Networks Confidential Part No NN10041 112 April 2003 MCP 1 1 FP1 02 02 SIP Multimedia PC Client User Guide NORTEL NETWORKS Standard Nortel Networks Confidential Copyright 2003 Nortel Networks All rights reserved April 2003 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Inc The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license The software license agreement is included in this document Trademarks Nortel Networks the Nortel Networks logo the Globemark Unified Networks and 12004 are trademarks of Nortel Networks Microsoft Windows Windows NT and Microsoft Outlook are trademarks of Microsoft Corporation Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated Netscape is a trademark of Netscape Communications Corporation The asterisk after a name denotes a trademarked item Restricted rights legend Use duplication or disclosure by the United States Government is subject to restrictions as set forth in subparagra
19. The Day of Week tab sets the day s of the week during which screening instructions are in effect regardless of any time of day settings For example you can use this tab to handle weekend calls The Until tab sets the screening instructions that are always used regardless of the time of day and day of week settings until the date specified by the month day year For example you can use this table to handle calls when you are traveling or on vacation The Always tab directs the SIP Multimedia PC Client to screen at all times of the day days of the week indefinitely In each of these tabs you can define the following remote and local responses that is what the SIP Multimedia PC Client should do for the caller and on your computer when it receives a call from that number or address Play greeting if any to the caller after a designated number of rings Select a greeting from the list of greetings you have pre recorded Select the number of rings after which the greeting will play SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 80 e Forward call to a public telephone number such as a home number or mobile phone e Redirect to Web E mail To display a web site enter the URL Uniform Resource Locator of the Web site you want to display on the caller s computer To redirect to email enter the email address that should be automatically datafilled in the To field of the caller s email Th
20. These driver files can be downloaded from the www dell com website The Readme txt file has instructions on how to install the drivers or you can simply double click on the setup exe file and it should do everything for you You ll be required to do a restart Also for a laptop it is recommended to perform this upgrade while the computer is undocked Table 3 NeoMagic sound card drivers Operating System Recommended driver versions Windows 98 NMAUDIOD DRV 4 05 4204 0030Q NMAUDIOV VXD 4 05 4204 0030Q SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 129 Table 3 NeoMagic sound card drivers windows NT NMXNT32 DLL 4 03 00 2041 NMXNT SYS 4 03 00 2041 windows 2000 NM5A2WDM SYS 5 00 2144 1 WDMAUD DRV 5 00 2184 1 Windows XP NM6WDM SYS 5 1 2461 0 WDMAUD DRV 5 1 2481 0 lam using a headset and cannot speak when the other party is speaking You may have the Echo Reducer set too high The Echo Reducer is intended for people who are using their computer s speakers instead of a headset with microphone If you have a headset t is recommended that you deselect the Enable Echo Reducer checkbox as your headset microphone should not pick up any of the sounds coming out of the headset If this is not the problem you may not have a full duplex sound card some laptops default to half duplex mode I can use my headphones for listening to music from my laptop but cannot hear or talk du
21. Username IP Address barto lar 47 47 47 Display Mame Optional Robert Barretto Miscellaneous cence 2 Enter your Username This is the same name you use when accessing the SIP Personal Agent Usernames are unique your username cannot be the same as any other username in your network domain SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 99 3 Select your IP Address if different from the default IP address the SIP Multimedia PC Client detected from the Windows networking subsystem If your computer has multiple IP addresses assigned to it select the appropriate IP address from the pull down menu If public network and private network IP addresses are available use the public IP address 4 Enter your Display Name to have your real name or nickname displayed to callers 5 Press Ok to save your changes or Cancel to exit without saving Setting your connection speed and preferences To set your connection speed and preferences 1 Select Tools gt Preferences and the Connection list item to display the connection speed window Figure 44 Preferences Connection information x Category Connection Speed Choose the option that best matches your modem speed or select LAN if you have high speed modem or direct connection to the Internet Low Speed 28 8K Modem 33 66 Modem Medium Speed 56K Modem 64k ISDN High Speed LAN Cable DSL ADS
22. ae anerkennen 135 Table 5 COMING cal DUNONG serere t kE 6594 04D RS 5266045054 Fo R 138 Table 6 Active call buttons SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential xiv Tables NN10041 112 Standard Nortel Networks Confidential Welcome 15 The SIP Multimedia PC Client User Guide provides you with the instructions necessary to get up and running with this product This guide also describes the capabilities of the SIP Multimedia PC Client a feature rich user interface Topics include Audience Getting started on page 19 Multimedia communication on page 41 Managing your contacts and calls on page 61 Multimedia collaboration on page 83 Advanced set up on page 97 Troubleshooting on page 127 This guide s intended for users of the SIP Multimedia PC Client services and features Text conventions This guide uses the following text conventions bold text Indicates the command key you need to press Example Press Ok italic text Indicates new terms document titles SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 16 Acronyms This guide uses the following acronyms ADSL codec DSL DTMF ERC GUI IM IP IPCM ISDN LAN NAT PNG PSTN SIP URL Related publications Asynchronous Digital Subscriber Line coder decoder Digital Subscriber Line Dual Tone Multi Frequency Express Routing Code Graph
23. audio configuration Please close all other audio applications before proceeding Click the Next button to continue 3 Inthe Audio Test Call window click Start and begin talking into your microphone You should hear your voice coming through the speakers or headset SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 122 4 If you do not hear yourself during the test click the Settings button in the Audio Test Completed window to display an Audio Properties window Select playback and recording devices from pull down menus To adjust volume speaker and recording settings click the Volume and Advanced buttons Figure 61 Audio Test Call Audio Properties Audio Devices Sound Playback l Prefered device Sounds Digital Audio Volume Advanced z Sound Recording 4 Frefered device SoundMax Digital Audio Volume Advanced MID Music Playback Prefered device wt Microsoft GS Wavetable SW Synth Volume About M Use only prefered devices 5 6 Click Ok Click Finish SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 123 Configuring multiple profiles If you are a laptop user you may have different configuration needs depending on where you are located for example at work or at home Often the configuration of the SIP Multimedia PC Client in one location is not correct when your laptop is connected in a dif
24. collaboration invitation the collaboration session starts Ending a collaboration session To end a collaboration session 1 Select Tools gt Collaboration gt Stop Collaboration from the SIP Multimedia PC Client menu The SIP Multimedia PC Client displays a Stop a Collaboration Call dialog box SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 87 Figure 39 Stop a Collaboration Call Stop a Collaboration Call Select a session to end Highlight the collaboration session to end and select Stop The SIP Multimedia PC Client closes the selected collaboration session Tip Integrated collaboration sessions will automatically end when the call ends Exchanging files Once a collaboration session has been successfully started two users can exchange files by starting up the File Exchange collaboration tool Sending a file To send a file 1 Select Tools gt Collaboration gt File Exchange from the SIP Multimedia PC Client menu SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 88 The SIP Multimedia PC Client displays a File Transfer window for each active collaboration session Figure 40 Collaboration file transfer a File Transfer ncorr Ioj x File Help De ea K B ED we gt Q Reva Files 0 SentFiles 0 A Remove Selected File button Send Ae ee A Selected File button Current Receive Folder Di
25. enter a profile name input x 2 Enter the new profile name a 3 Enter the name of the new profile 4 Click Ok to save your changes or Cancel to exit without saving SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 125 Tip From the Profile Manager window you can rename delete as well 1 as launch profiles Double click on a profile to launch it automatically SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 126 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 127 Chapter 6 Troubleshooting This section describes how to resolve some common problems that you may encounter while using the SIP Multimedia PC Client Startup problems My PC shuts down when I try to restart and the SIP Multimedia PC Client is running It is important to properly exit the SIP Multimedia PC Client prior to restarting your PC Audio problems Audio settings may need to be fine tuned depending on the type of equipment you have People tell me that they hear an echo If you use a desktop microphone and speakers as your sound input output devices the sound from the speaker is often heard by your microphone and the person on the far end will hear an echo This is why the use of a headset or handset with your PC is recommended The use of headphones without a microphone along with your desktop microphone will also work Sometimes e
26. for voice Setting up a three way call To set up a three way call Make a call or answer an incoming call Place that call on hold Make another call to a different party PB GQ N Once the second party has answered the call retrieve the first call by clicking Hold from the Call Control window of the first call You now have a three way call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 51 Removing a person from a three way call You can choose from one of the following options to remove a person from a three way call e Select Hang up in the Call Control window to drop the person from the call e Select Hold in the Call Control window to put the person on hold e Select Transfer in the Call Control window to transfer the person to another destination Conference calling You can use the SIP Multimedia PC Client to set up conference calls Creating a conference Note The maximum number of parties that can join together with the network based conference s dependent on your service package To set up a conference call using the SIP Multimedia PC Client Complete a call to another party Place that party on hold Repeat this process up to the Conference Port limit defined in your service package 4 Click the Conference button on the main GUI The SIP Multimedia PC Client Initiates a new call to the network conference server requesting the appropriate number of conference po
27. including all whole or partial copies Nortel Networks grants you a license to use the Software only in the country where you acquired the Software You obtain no rights other than those granted to you under this License Agreement You are responsible for the selection of the Software and for the installation of use of and results obtained from the Software 1 Licensed Use of Software Nortel Networks grants Customer a nonexclusive license to use a copy of the Software on only one machine at any one time or to the extent of the activation or authorized usage level whichever is applicable To the extent Software is furnished for use with designated hardware or Customer furnished equipment CFE Customer is granted a nonexclusive license to use Software only on such hardware or CFE as applicable Software contains trade secrets and Customer agrees to treat Software as confidential information using the same care and discretion Customer uses with its own similar information that it does not wish to disclose publish or disseminate Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement Customer shall not a use copy modify transfer or distribute the Software except as expressly authorized b reverse assemble reverse compile reverse engineer or otherwise translate the Software c create derivative works or modifications unless expressly authorized or d sublicense rent or lease the S
28. information on how to use these tools effectively SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 132 cannot paste from my clipboard into my whiteboard The SIP Multimedia PC Client does not support copying from or pasting to the whiteboard cannot access some items on the Collaboration menu A collaboration session must first be initiated before you can access any of the collaboration applications Select Tools gt Collaboration Co browsing does not work Make sure you are using Netscape version 4 77 or later or Internet Explorer version 5 0 or later Video problems Video cameras and video settings may require fine tuning to optimize the quality of the transmission Other users say that my video is blurry Most video cameras have a focus ring to adjust the image In a call where you are transmitting video click the video preview checkbox or select the 1x button to see your transmitted image Turn the focus ring it usually encircles the lens until the image is sharper Other users say that my video has poor color contrast brightness Most video cameras allow the user to tune these settings Terminate any active video call then do the following 1 Go to Tools gt Preferences gt Video and click the Configure button SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 133 If video is not being displayed in the Video Configuration window s
29. of this license In either event upon termination Customer must either return the Software to Nortel Networks or certify its destruction Customer is responsible for payment of any taxes including personal property taxes resulting from Customer s use of the Software Customer agrees to comply with all applicable laws including all applicable export and import laws and regulations Neither party may bring an action regardless of form more than two years after the cause of the action arose The terms and conditions of this License Agreement form the complete and exclusive agreement between Customer and Nortel Networks This License Agreement is governed by the laws of the country in which Customer acquires the Software If the Software is acquired in the United States then this License Agreement is governed by the laws of the state of New York NN10041 112 Standard Nortel Networks Confidential Contents v Contents ce re ee A ETT 15 oia ee ee ee ee ee ee ee ee ee ee 15 Text conventions un ob 4i 566 bo hee eee teh os Gs chee be de Pee chee gees ae 15 ove ee ee ee ee ee ee ee ee eS ee a ee ee ee ee 16 Related publications oo ine san een een ent an ran Henna ren teen 16 BEREITEN re E ea rer 17 Chapter 1 Golling GIONS cn dct ees ueseande anna Erna aaa sen 19 What is the SIP Multimedia PC Client 0 0 0 ce eee 19 Ce oa ca eeaeacuenveaeaeraeewhs noosa nd ER AER 20 SIF Multimedia Po CUS kane berks nas 404 46 ee 20
30. photo if available Toggles display of the integrated dialpad controls Toggles display of the available collaboration tools that can be used on the call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 140 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 141 Appendix B Hardware notes Topics in this section include e Compatible video cameras on page 141 e Compatibility with the client application on page 142 Compatible video cameras The SIP Multimedia PC Client requires video cameras which capture video in RGB 24 or 1420 video format and the vast majority of USB 1 x web cameras meet these requirements Note Nortel Networks can make no recommendation or statement of compatibility about which cameras will work with the SIP Multimedia PC Client on an individual user s PC There are too many issues out of Nortel Networks control and influence for any concrete recommendations to be made Issues which may influence the operation of a camera are e hardware revision of the CPU CPU chipset and motherboard e software revision of CPU chipset and motherboard device drivers e release and revision of the Windows OS e hardware revision of the camera e software revision of the camera drivers e the presence of other user installed devices USB or otherwise which were previously installed on the user s PC Other devices may cause issues r
31. records To view your call screening records 1 In the Call Screening windows use the previous and next buttons the blue arrows near the bottom right of the window to see other defined screening records 2 Check the indicator at the bottom right corner to know which record you are viewing relative to the total number of records defined Tip If any call screening record is enabled the call screening indicator 1 light circle with S in the top status bar at the top of the SIP Multimedia PC Client main window will be lit green Deactivating a call screening record There are two ways to deactivate a call screening record e to disable a call screening record uncheck the Enable screening for this number at the top of the Call Screening window e to delete a call screening record select the Remove Entry button and confirm that you wish to delete the record SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 82 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential Chapter 4 83 Multimedia collaboration The SIP Multimedia PC Client enables two users to team together in a multimedia collaboration session and enables one PC to support multiple one on one collaboration sessions simultaneously Topics in this section Understanding collaboration tools on page 83 Initiating a collaboration on page 84 Exchanging files on page 87 Wh
32. save any default proxy changes or Cancel to exit without saving Setting up audio devices and preferences To set up audio devices and preferences 1 Select Tools gt Preferences and the Audio list item to display the Audio settings window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 103 Figure 47 Preferences Audio settings x Category Connection Ringer Settings Select whether the SIP Client should play ringing sounds Ringer On Ringer Off RAID erLink 12004 Select this checkbox if you would like an audible alert to play when FileExchange you receive an instant message Instant Messaqe Presence Play a sound when a message is received Miscellaneous Echo Reducer Settings Enable Echo Reducer if you are using your desktop laptop speakers for Voice instead of a headset While on a call start with a setting between Mid and High then decrease it until the other party does not hear any echo of their voice Enable Echo Reducer cca 2 Set Ringer Settings Ringer On or Ringer Off to define whether the application should play ringing sounds 3 Select Instant Message to specify if you want a tone to play when you receive an instant message 4 Set Echo Reducer Settings to improve voice quality if you are using computer speakers instead of headphones When using speakers or hands free on the telephone set your microphone c
33. that shows z who is sending the clipboard data and the progress of the transfer Copying the incoming clipboard data to your Windows clipboard To copy the incoming clipboard data to your Windows clipboard choose one of the following actions e Select the Copy received data button icon with empty clipboard and the yellow arrow on the Clipboard window e Select File gt Copy Received Data to Clipboard from the menu in the Clipboard window Using or saving the new Windows clipboard contents To use or save the new Windows clipboard contents Open the Windows application s in which you want to use the clipboard data 2 Use the Paste function of that application usually Ctrl P or Edit gt Paste to paste the data from the Windows clipboard into the application 3 Edit and save in the Windows application SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 95 Tip The data format selected for the clipboard transfer determines how 1 the clipboard data appears when it is finally pasted into an application For example Rich Text Format RTF retains formatting therefore clipboard data transferred in Rich Text Format and pasted into an application that understands this format Microsoft Word or Windows WordPad retains formatting even when shared through the clipboard tool SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 96 SIP Multimedia PC Clie
34. the vendor s web site and ensure that you are running the latest drivers for the video device If you are unsure of how to troubleshoot device installation conflicts seek knowledgeable assistance SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 135 Appendix A Button references This section describes the following buttons on the SIP Multimedia PC Client e Main GUI buttons on page 135 e Incoming call control buttons on page 138 e Active call control buttons on page 138 Main GUI buttons Table 4 Main GUI buttons C ee Initiates a call to the address displayed in the Addr text area Displays a pop up window that allows you to address compose and send an instant message SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 136 Table 4 Main GUI buttons s oCreening nbox Displays a pop up dialpad window to access voice mail functions by pointing and clicking on an on screen keypad You or your system administrator will have previously defined voice mail functions through the Tools gt Preferences and the Voice Mail list item Therefore the SIP Multimedia PC Client already knows your voice mail phone number mailbox ID password and the keystrokes that perform typical voice mail functions even custom functions you can define as unique to your voice mail system When you select the Voice mail button the SIP Multimedia PC Cli
35. to startup as an icon 119 Setting the standby option n n anaa aaa aaa aa ees 119 Specifying the look of the SIP Multimedia GUI at startup 120 Using the audio wizard to configure audio volume 2 0c eee 121 Conigurmo MUP Prolls ua 123 NN10041 112 Standard Nortel Networks Confidential Contents ix Adding a New prola een i5eegs i obus ees eee eGee rais ea 123 Chapter 6 Troupieshoolin s dt ee oe hae ee eee Be ee ee es Oe Oe eee 127 PU GUS oo oe 26455554 655 See Ree 64556 ER bade URL ERS 127 P Me Ge 3 a ee ae ee ee ae ec a eee ee ee rere 127 Configuration and administration problems 0 000 cece eee eee 129 Calling and messaging problems 0 0 eee ee 130 Collaboration problems nannaa naaa 131 Video problems 00 ccc ee eee tent eens 182 Appendix A BUTTON TETIEFENDES 2 55055 ne ei 135 Kelle Be 0 ee ado ode ee MEER ee be oes oO ds eRe es OHS 135 McomNng Sal Santa DUNONG euuuc rinnen realen 138 ACIVe Gall COND DUNONG 006i send g0s aueh nee 138 Appendix B Plat Wale NOTOS urn area 141 Compatible video CameraS nonna aana ee ee ee eee 141 Compatibility with the client application 2 0 0 0c ees 142 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential x Contents NN10041 112 Standard Nortel Networks Confidential Figures xi Figures Figure 1 RCNA na he hae oh OSs FOE HSE wR eR da Des es 26 Figure
36. 2 Configuration wizard step 1 naana aaaea 27 Figure 3 Configuration wizard step 2 0 ees 28 Figure 4 Configuration wizard step 3 ccc eee 29 Figure 5 Configuration wizard step 4 0c cc ees 30 Figure6 Configuration wizard step 5 0 0 cc eee 31 Figure 7 Configuration wizard step 5 ccc es 32 FEINE SI Mean 33 Figure9 SIP Multimedia PC Client main graphical user interface GUI 34 Figure 10 Blended PC Client main GUI 0 eee 35 Figure 11 SIP Multimedia PC Client system tray icon 00 eee 38 Figure 12 SIP Multimedia PC Client System tray icon 0 39 Figure 13 Incoming Call Control window 0 ccc ees 43 Figure 14 Incoming Call Control window for Blended Client 44 Figure 15 Active Call Control window 2 00 cece eee es 46 Figure 16 Transfer Call window 00 0 cc eee eens 48 Figure 17 Complete transfer destination Call window 000000 49 Figure 18 Sending an instant message 00 cee eee 53 Pete 19 CON Web push sonne ee sehen ees eee 55 Figure 20 Voice mail dialpad cada ccdoee eschew nas weed ew eben eed nen 57 Figure 21 Voice mail command buttons 0 0 cee eee 58 PENN OE TETT E ee Sonos Kee 6 oes bh ey oho se rete sess 62 Figure 23 OUIDOX 6 644545 ccd dd eds ond dse dedi ndda hood n cea kd bade aaaens 63 Figure 24 Address book sc iowcsece since irren 65
37. 7 managing 64 audio 122 audio settings 102 echo reducer 103 instant message sounds 103 local ringing sounds 103 audio volume 121 audio wizard 121 auto launch PC Client 33 Buddies 23 buttons 37 135 C call 42 active call control window 45 incoming call window 43 incoming call window Blended 44 screening 76 call logs acknowledge entries 62 deleting entries 63 Inbox 61 Outbox 63 returning missed calls 62 calling answering calls 45 ending calls 47 making calls 41 receiving calls 43 three way calling 50 clipboard 92 accepting clipboard data 94 Index 143 creating clipboard data 93 sending clipboard data 93 using clipboard data 94 collaboration clipboard 92 drawing tools 91 ending a session 86 exchanging files 87 restoring whiteboard 91 saving whiteboard 91 setting directory 89 starting a standalone session 85 starting an integrated session 84 whiteboarding 90 COM Addin 59 conference creating 51 leaving 52 network based conferencing 51 configurations 20 SIP Multimedia Blended PC Client 21 SIP Multimedia PC Client 20 SIP Multimedia PC Client Set 21 connection settings 99 connection speed 99 ignore action 100 contact management 61 customer support 17 D drawings 91 E echo 103 127 F file exchange 87 incoming directory 89 multiple file send 89 sending a file 87 SIP Multimedia PC Client User Guide 144 Index single file send 89 file exchange settings 116 disabl
38. Figure 25 View address book entry Options 00 cee ees 66 Figure 26 Add New Group 0 00 ccc eee eee ees 67 Figure 27 Add new group dialog box cee eee 67 Figure 28 Add new address book entry 00 cece eee eee 68 Figure 29 Add new entry user information 00 0c cece eee eee 69 Figure 30 Add new entry user phone information 0 0000 eee 70 Figure 31 Add new entry other user information 00 00 ceeeeeee 70 Figure 32 OUGOk SECUN ana ae rn ed ds sea 72 SIP Multimedia PC Client User Guide xii Figures Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 NN10041 112 Standard Nortel Networks Confidential import contacts TOM OUNDOK 2 054 cneesueeesdveeedgeetuseereeeens 73 Buddies tree 0 ee eee eee 75 View buddy entry options 0 0 ccc eee 76 Call Screening window 2 eee eee 78 Collaboration 100l 224 2866005645 264o5665 s tE ad ETERNE TIEREN 85 Open a collaboration session n n 0 ce ee es 86 Stop a Collaboration Call 0 0 0 ee 87 Collaboration file transfer 0 0 0 0 0 ccc ee eee 88 Collaboration whiteboard 0 0 0 ees 90 Collab
39. Haun Christopher Bishop Michael Egler Keith Haun Christopher Luptowski Greg McLendon Susan Sartwell Michael name Haun Christopher address Wot work ESM 555 0638 24 Import 3 Select single entries in the Outlook Contacts list and click the arrow button to move them over to the Selected Contacts list or click the double arrow to move all of the contacts Tip Press Shift on the keyboard to select arange of contacts Press Ctrl to select multiple entries that are not adjacent 4 Select a Group for these contacts from the Group ID list optional 5 Click Import SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 74 Multimedia PC Client then you will be prompted with a message You must add the missing information to the contact entry in your Outlook before you retry the import procedure Note If the entry you select is missing a required field for the SIP gt Managing your Buddies The SIP Multimedia PC Client allows you to mark an address book entry as one of your Buddies The SIP Multimedia PC Client displays the presence information the online status of Buddies entries The SIP Multimedia PC Client displays your list of Buddies in a tree format Note Your service package determines the maximum number of buddies that you can have Other users may have you designated as a buddy in order to see your online presence status You can right click on your status in the sta
40. IP Multimedia PC Client was unable to communicate with a compatible running web browser application an empty Web Push window opens Manually type in a URL and select Ok to push the web page to the other computer Pushing a web page to another party not on an active call To push the active web page on your browser to another party not on an active call 1 Right click on any Address Book or Buddies entry and select Web Push to The SIP Multimedia PC Client displays a window to enter or confirm a web page selection to be pushed to the remote computer 2 If the SIP Multimedia PC Client was able to communicate with a compatible running web browser application a Confirm Web Push window displays with the current web page URL already entered for you Select Yes to push the web page to the other computer If the SIP Multimedia PC Client was unable to communicate with a compatible running web browser application an empty Web Push windows opens Manually type in a URL and select Ok to push the page to the other computer Tip If you want to push a web page to a user that is not a Buddy or in 1 your Address Book select Tools gt Web Push from the SIP Multimedia PC Client s main menu to bring up a web push address window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 56 Co browsing web pages You can set the SIP Multimedia PC Client to automatically push all viewed web pages to the far end computer
41. L 1 28K ISDN Ignore Gall Screening Select how Ignore button handling is executed Ignore Action affects PC Client Only Miscellaneous f Ignore Action affects all User Network Contacts cancel 2 Select the Connection Speed of your computer s connection to the network SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 100 low speed 28 8K Modem 33 6K Modem medium speed 56K Modem 64K ISDN high speed LAN Cable DSL ADSL 128K ISDN The SIP Multimedia PC Client selects the voice coder decoder codec based on this connection speed If you enter a connection speed higher than your actual connection the application may overload your PC with incoming voice packets Check with your system administrator if you are not sure what type of connection you have 3 Select how the client should behave when the Ignore button is pressed on an incoming Call Control window Ignore Action affects PC Client Only silences ringing only on the PC Client your other network devices will continue to ring Ignore Action affects all User Network Contacts silences ringing on the PC Client plus all your network devices The incoming call route advances to your next route list 4 Press Ok to save your changes or Cancel to exit without saving Defining network settings To define network settings 1 Select Tools gt Preferences and the Network list item to display the Ne
42. Multimedia PC Blended Client SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 43 Receiving a call When the SIP Multimedia PC Client is running on your computer and receives an incoming call it displays a Call Control window on your PC screen Figure 13 Incoming Call Control window New Call ncorr Ad a Message om Ignore The incoming Call Control window contains the following buttons and status information e the username of the calling party in the window header If there is a display name associated with the caller that name appears in the display area at the bottom of the window e photograph of the caller If the caller has provided a network calling picture ID a digital photograph of the caller displays e call handling buttons Answer When selected the call is answered and voice and if negotiated video is started The incoming Call Control window disappears and is replaced by an active Call Control window Decline When selected the caller is informed that the call has been declined and the incoming Call Control window disappears You are given the option of declining with or without a reason SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 44 Redirect When selected a Redirect window appears where you can select or enter an address where the calling party will be redirected to After selecting or manually providing a redirect
43. Offline Message i H SIP Stuff H 0 Team RAlDer Screening ff pdivita Online Inbox Outbox Address gt _ field wel ea Address lt N RTEL P EIA oiae NORTEL irs Subject field Display area SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 35 Understanding the Blended SIP Multimedia PC Client interface When the SIP Multimedia PC Client is running in Blended mode some parts of the main GUI are not available The following figure shows the main window interface that appears when the SIP Multimedia PC Client becomes Blended Figure 10 Blended PC Client main GUI Call Nortel Networks Blended SIP Client Be Be JA x screening Login wiew Tools Help unavailable 4 Buddies f Higher Ups fi oste On the Phone ff ped dnactives ef pweaver Online send Instant e O trip Ofline Ed Message 8 2 SIP Stuff I Team RalDer a pdivita Online Inbox Juthox MM _7 Ea de Buggie s NORTEL Book NETWORKS Address and subject Call origination Disnl fields unavailable functions unavailable Isplay area SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 36 Main menu actions The following actions are available from the main window menu Table 1 Main menu actions Login Connect disconnect to a defined proxy server IP address Change My Status Exit Tools Send Instant Message Web Push Collaboration Preferences Audio W
44. RTIONS OF THE SOFTWARE ARE PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE In addition the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure that may incorporate by reference certain limitations and notices imposed by third parties NN10041 112 Standard Nortel Networks Confidential iii Nortel Networks Inc software license agreement This Software License Agreement License Agreement is between you the end user Customer and Nortel Networks Corporation and its subsidiaries and affiliates Nortel Networks PLEASE READ THE FOLLOWING CAREFULLY YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND OR USE THE SOFTWARE USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE AGREEMENT If you do not accept these terms and conditions return the Software unused and in the original shipping container within 30 days of purchase to obtain a credit for the full purchase price Software is owned or licensed by Nortel Networks its parent or one of its subsidiaries or affiliates and is copyrighted and licensed not sold Software consists of machine readable instructions its components data audio visual content such as images text recordings or pictures and related licensed materials
45. User Guide Standard Nortel Networks Confidential 113 replies The SIP Multimedia PC Client will use this information to support at a select voice mail functions 6 Optionally define up to two custom voice mail functions and the keystrokes that activate them 7 Select OK Setting up calling from Outlook 2000 optional Note These settings are not available to SIP Multimedia Blended PC Client users If you chose the Outlook COM AddIn option when you installed the SIP Multimedia PC Client then you may need to configure these settings for the network to properly route calls If your system uses access digits for outside dialing then you will need to set these up in order to click and call entries in Outlook 2000 To set up calling from Outlook 2000 1 Select Tools gt Preferences and the RAIDerLink list item Note When you use the Outlook 2000 COM Addin it may prompt you to choose a phone number if there are multiple numbers for this entry SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 114 Figure 54 Preferences RAIDerLink User preferences x Category RAlDerLink Settings Optional The R amp lDerLink Outlook 2000 COM Addin provides up to five PSTN numbers when making a call Select which number the SIP Client should use from the list of numbers that can be provided by the RAlberLink For local access dial 6 For long distance access dial 1
46. a PC Client If the camera is compatible you will see a small window displaying video from the camera SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 106 Figure 49 Video camera configured for use by the client Configure Yideo 3 If the video camera is incompatible with the SIP Multimedia PC Client follow the on screen directions to configure the camera If no video camera is attached to the PC when you configure video a No camera available message is displayed the first time that you select the Home Office or Conference Room setting The message indicates that although this video client cannot send video video will be displayed from other clients that send it Click the Ok button to close the Configure Video window Click the Ok button to close the Preferences window After the video camera has passed compatibility testing with the client video will be sent and received on all calls to other video enabled clients Disabling video transmission To disable video transmission from your camera equipped PC 1 Select Tools gt Preferences and the Video list item to display the Video settings window Select the Reception Only checkbox You will only receive video from other video enabled clients but you cannot transmit SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 107 OR Select the Video disabled checkbox You will not receive or transmit v
47. a PC Client main window The SIP Multimedia PC Client displays a Call Control window and dialpad window that enables you to interact with the voice mail system Figure 20 Voice mail dialpad Call Control voicemail 1 JE feet T 4 GHI 5 JKL 6 fi Mute Instant Ba Message 7 sd gr gv Transfer 0 H Web 5 a Push Using voice mail functions To use the voice mail functions click the command buttons on the dialpad window for the function you wish to perform on the voice mail system You can also use the dialpad buttons to enter commands for the voice mail system Please refer to Chapter 5 Advanced set up on page 97 for information about configuring the SIP Multimedia PC Client voice mail command buttons SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 58 Figure 21 Voice mail command buttons VoiceMatl Commands Play Delete Prev Msg Next Msg Callback Reply Compose Logoff Tip If you are using the SIP Multimedia PC Client Voice Mail for the first time you must tell the SIP Multimedia PC Client how to enter various voice mail commands If you are configured as a SIP Multimedia PC Client Set you can use the dialpad buttons on the 12004 Internet Telephone to manually enter voice mail commands as well Note Access to voice mail is dependent on your service package gt Sending and receiving video If you have a web camera for your PC you can easily t
48. a PC Client Set The 12004 Internet Telephone provides premium quality voice while your computer is dedicated to the data and video components of the multimedia session The SIP Multimedia PC Client Set is ideal when superior voice quality is required It is also ideal when the sessions include processing intensive tasks such as real time video which would consume bandwidth required for voice processing To configure the SIP Multimedia PC Client to control your 12004 telephone see Chapter 5 Advanced set up SIP Multimedia Blended PC Client When you use your existing desktop telephone for voice calls and your SIP Multimedia PC Client for multimedia communication it is called a SIP Multimedia Blended PC Client A desktop telephone provides premium quality voice while your computer is dedicated to the data components of the multimedia session The SIP Multimedia Blended PC Client is a cost effective solution that allows you to maintain your current desktop telephone for voice calls while enhancing your communication possibilities with multimedia features such as the collaboration tools Note Calling actions audio video and advanced screening settings are disabled for the SIP Multimedia Blended PC Client SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 22 Useful terms to know The SIP Multimedia PC Client uses some terms that may be new to you Take a moment to read through the explanatio
49. a call or send an instant message SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 138 Incoming call control buttons Table 5 Incoming call buttons CE SE Answers the incoming call The Incoming Call Control window ANSWEr is replaced by an Active Call Control window Rejects the incoming call request the Incoming Call Control window will also disappear The user can select whether or not to include a reason Used to forward an incoming call to another destination The Incoming Call Control window will disappear after the forwarding takes place EEEE Brings up a window that allows you to compose and send an Ea Message instant message to the other party The incoming Call Control window is unaffected A Hides the Incoming Call Control window The calling party is Zu gnore unaware that the call has been ignored Active call control buttons Table 6 Active call buttons BE Ends the call Hangup Used to hold retrieve an active held call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 139 Table 6 Active call buttons Used to Mute Unmute the microphone er Brings up a window that allows you to compose and send an Ea Message instant message to the other party Allows you to transfer a call to another party Transfer Enables you to push web pages to the other party s browser Toggles display of the other party s
50. address the incoming call control window disappears Instant Message When selected an Instant Message window appears where you can enter a message to the originator The incoming call is not affected and can still be handled through one of the other Call Control window buttons Ignore When selected the incoming Call Control window disappears Whether or not the caller is not informed that the call has been ignored is configurable using Tools gt Preferences gt Connection If any call screening actions are defined against this incoming caller those actions are still executed according to the screening rules SIP Multimedia Blended PC Client If you have the SIP Multimedia Blended PC Client installed the incoming Call Control window will display Figure 14 Incoming Call Control window for Blended Client 7 New Call ncorr A O x Instant Ed Message Web Push fr Re Collaboration tools button Stay Clase The incoming Call Control window contains the following buttons and status information SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 45 e the username of the calling party in the window header If there is a display name associated with the caller that name appears in the display area at the bottom of the window e photograph of the caller If the caller has provided a network calling picture ID a digital photograph of the caller displays e call handling
51. an pick up the caller s voice and echo it back to the calling party Set echo reduction to a lower setting if echo is a problem use a higher setting if the calling party is in a noisy environment 5 Select Ok to save your changes or Cancel to exit without saving Note These settings are not available to SIP Multimedia Blended PC Client users SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 104 Setting up video optional You can choose various video settings to suit your particular needs The pre configured values in the Video window will apply to most users An expert user may choose to configure custom settings To set up video 1 Select Tools gt Preferences and the Video list item to display the Video settings window Figure 48 Preferences Video x Category Video Settings Optional Select one of the folowing pre configured settings for video or use a custom setting lf video is selected and no camera is available on this computer video from other users will be displayed Video disabled Reception only Home C office Conference room Custom setting Configure Miscellaneous cancel Note Access to the video settings is dependent on your service package If video is not enabled in your service package then you cannot alter the video settings Remember to register before trying to alter these settings SIP Multimed
52. anaging addresses You can save your addresses for quick call access as well as organize addresses into groups When you make changes n your network based address book it applies to all the devices you can use to access the network SIP Multimedia PC Client SIP Multimedia Web Client 12004 Internet Telephone Buddies Within your network based address book you can designate entries as Buddies People that you contact frequently are good candidates for your list of Buddies If you have entered the SIP address of someone in your list of Buddies then you can see their online presence status Just click the Buddies button to see your list of Buddies and whether or not they are available to contact Presence Presence is a feature that allows you to see the online status of other users on the network and also a way to let others know your status In the Status Area there is a drop down menu where you can choose your presence state to let other users know if you are online or away from your desk You can also set the system to automatically alert others whether you are away from your PC or on the telephone Click on the Buddies button to see your Buddies and their online presence status Service package Your service provider or system administrator assigns a service package with pre defined features and options for you Some features will only be available to you if they are listed in your service package For example your company may not
53. and highlight the portion of the file you wish to exchange through the clipboard Use that application s Copy function to copy the content to the clipboard For most Windows applications the keyboard shortcut command is Ctrl C and the menu command is Edit gt Copy The selected contents are automatically placed in your Windows clipboard Sending the contents of your Windows clipboard to the other party To send the contents of your clipboard to the other party 1 Select the clipboard Send contents button icon with the full clipboard and green arrow on the clipboard control window The SIP Multimedia PC Client sends the contents of your clipboard to the remote user Note The SIP Multimedia PC Client attempts to pick the best format to send the clipboard contents to the remote user If this format fails to go to the remote user you can re send the clipboard using a different format Right click on the clipboard Send contents button and select a different available format to send the clipboard contents SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 94 Accepting or declining the data transfer from the other user Once the clipboard contents have been successfully received by the SIP Multimedia PC Client you can copy that information to your Windows clipboard Tip The SIP Multimedia PC Client automatically detects incoming 1 clipboard data and brings up a Clipboard Exchange window
54. ary from camera to camera SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 110 Figure 51 Sample video format window 1 Yideo Format A x Stream Settings Digital Image Format Resolution Fisel Depth bits and Compression Size bytes 160 x 120 420 2oeU0 cancel a Figure 52 Sample video format window 2 Camera Format Controls x Image Size Image Color Format 24 bit Color OF CANCEL HELP You can manipulate the following controls Resolution This specifies the preferred size of the images which are transmitted during a video phone call and the following sizes are supported by the client 160x120 176x144 320x240 and 352x288 Note that the two SIP Multimedia PC Clients involved in a call negotiate a video size acceptable to both so the video size may vary from call to call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 111 Pixel Depth and Compression This specifies the organization of the video data captured by the camera The SIP Multimedia PC Client supports two RGB 24 and 1420 although others may work If the Video Codec is unavailable under the Preferred Video Codec dropdown menu you should try to adjust the Pixel Depth and Compression setting Source button produces another window which allows the you to Select which camera to use if more than one Microsoft WDM camera 1s attac
55. b LOSS OF OR DAMAGE TO CUSTOMER S RECORDS FILES OR DATA OR c DIRECT INDIRECT SPECIAL INCIDENTAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS WHETHER IN CONTRACT TORT OR OTHERWISE INCLUDING NEGLIGENCE ARISING OUT OF YOUR USE OF THE SOFTWARE EVEN IF NORTEL NETWORKS ITS AGENTS OR SUPPLIERS HAVE BEEN ADVISED OF THEIR POSSIBILITY The forgoing limitations of remedies also apply to any developer and or supplier of the Software Such developer and or supplier is an intended beneficiary of this Section Some jurisdictions do not allow these limitations or exclusions and in such event they may not apply 4 General a If Customer is the United States Government the following paragraph shall apply All Nortel Networks Software available under this License Agreement is commercial computer software and commercial computer software documentation and in the event Software is licensed for or on behalf of the United States SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential Government the respective rights to the software and software documentation are governed by Nortel Networks standard commercial license in accordance with U S Federal Regulations at 48 C F R Sections 12 212 for non DoD entities and 48 C F R 227 7202 for DoD entities Customer may terminate the license at any time Nortel Networks may terminate the license if Customer fails to comply with the terms and conditions
56. been successfully started two users can exchange data in their Windows clipboards such as images text or anything pasted to the clipboard using the Clipboard collaboration tool You can share clips of text photos drawings Web bookmarks email address books and other clipboard contents with a remote user during an active multimedia collaboration session Figure 42 Collaboration clipboard Clipboard ncorr O x File Help Send contents of clipboard button Clipboa 1 sendreceive progre Copy received data Empty clipboard into clipboard button button Tip Certain items copied to your clipboard file such as file icons 1 cannot be copied and sent to the other party Use the File Exchange SS z option to send these files to the other party Collaborating by sharing clipboard contents To share clipboard contents 1 Select Tools gt Collaboration gt Clipboard from the SIP Multimedia PC Client menu SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 93 2 The SIP Multimedia PC Client displays a clipboard control window for each active collaboration session and the username of the remote party appears in the title bar of the control window Placing the content in the Windows clipboard To place the clipboard contents in the windows clipboard Open the application and file containing the desired content Select
57. buttons Instant Message When selected an Instant Message window appears where you can enter a message to the originator Web Push When selected a Web Push window displays so that you can select a URL to send to the caller s PC e the collaboration button allows you to initiate a collaboration session and use the whiteboard file transfer and clipboard tools e the Stay button keeps the Call Control window open for convenient access to the Instant Message Web Push and Collaboration buttons e the Close button manually removes the Call Control window Note If you do nothing with Call Control window it will close automatically after approximately 30 seconds Answering a call To answer a call click Answer in the Call Control window The window changes to an active Call Control window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 46 Figure 15 Active Call Control window L Call Controk ncorr Holel amp Hangup ak Mute PHS Instant Ea Message ee Transfer Web Push The following buttons features are available n the active Call Control window e Hold places the caller on hold e Mute mutes the call voice e Instant Message sends an instant message to the caller e Transfer transfers the caller to another party e Web Push pushes web pages to the caller e Hangup hangs up the call e Visual indication of transmission and reception voice energy lev
58. cal support person who specializes in supporting that product or service To locate an ERC for your product or service go to the following the http www nortelnetworks com help contact erc index html URL SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 18 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 19 Chapter 1 Getting started Topics in this section What is the SIP Multimedia PC Client on page 19 Configurations on page 20 Useful terms to know on page 22 Before you begin on page 24 Understanding the SIP Multimedia PC Client interface on page 34 Using online help on page 39 What is the SIP Multimedia PC Client The SIP Multimedia PC Client is an application that provides advanced IP telephony features many of which are not available on a traditional telephone Internet Protocol IP calls advanced call logging keep track of incoming outgoing and missed calls network based address book presence see who is online and let others know that you are online control of Nortel Networks 12004 Internet Telephone call hold retrieve call transfer blind or consultative web push send a web page to another user collaboration transfer files use a whiteboard clipboard advanced call forwarding and call screening call handling decline redirect or ignore incoming calls instant messaging send and receiv
59. camera from the Video Driver dropdown menu it is probably Microsoft WDM Click the Format button after video is displayed The window that comes up varies from camera to camera but look for a control for Pixel Depth Compression or Format SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 134 4 Choose either RGB 24 or 1420 in this control and press Ok then press Cancel to close the Video Configuration window and press Cancel again to close Preferences Note If RGB 24 or 1420 is not listed as a selection the camera may not be usable by the SIP Multimedia PC Client However try examining other programs that came with the camera in order to enable Video For Windows with this camera Also check with the camera vendor s web site to obtain the most recent drivers My camera switches to receive only on its own The SIP Multimedia PC Client will switch to receive only video if t cannot locate a previously found camera To transmit video again go to Tools gt Preferences gt Video disable video then select your video configuration again I get a blue screen whenever I try to do a video call or when the SIP Multimedia PC Client starts up or when I try to configure video on the client This is caused either by multiple cameras video capture devices corrupting each other s installations or by buggy device drivers Try to uninstall unneeded video devices and go to
60. cho occurs even when using a headset Usually a quick adjustment of the volume can fix this Try lowering the speaker volume and microphone gain SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 128 Some sound cards have input mixing capabilities To see if your card supports this 1 Launch the Windows volume control application via Start gt Programs gt Accessories gt Multimedia gt Volume Control Select Options gt Properties and Adjust Volume for Recording Click Ok If Mixed Input is checked you can experience echo even when using a headset Uncheck the checkbox and see if the echo has disappeared Note that not all sound cards have this feature Muting the Wave on the recording settings may also help with this problem I m making a call and everything seems to work except can t send or hear any voice First make sure no other audio connections are running If another application is using your sound card the SIP Multimedia PC Client may not be able to access it Second check to make sure your volume settings are correct lam using a NeoMagic Sound Card and am experiencing a chipmunk sound on my calls Your sound card drivers may not be completely compatible with the SIP Multimedia PC Client The following table lists the recommended driver versions for the NeoMagic card for the various Microsoft Operating Systems These cards are especially prevalent on Dell computers
61. e SIP Multimedia PC Client opens a window for the remote user to compose and send an e mail e Application to Launch on your computer Type the path and file name of the application to be launched or select the folder icon to browse available folders and files on your computer 5 Select the Ok button to save your new call screening record and close the Call Screening window Tip Selecting the Apply button saves the current call screening record 1 but does not close the Call Screening window This allows you to make edit several call screening records without having to close and re open the Call Screening window each time Note To send a caller to voice mail do not select the play greeting option Select forward call and enter the number for your voice mail system Recording a greeting to play to callers To record a greeting 1 In the Call Screening window select Add Edit Greeting The SIP Multimedia PC Client displays a window to record and title the greeting 2 To initiate and control the recording process select the Record button and begin speaking into the microphone 3 The other buttons let you stop recording preview your greeting save or delete it SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 81 4 Inthe Name of Recording field enter an easy to remember name This name appears on the list of greetings you can select from the Call Screening window To view your call screening
62. e text messages SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 20 e video calls one way and two way video e local three way calling e conference calls requires network conference server e a COM Addin button that allows you to make calls from Outlook 2000 and import contacts from Outlook 2000 Configurations The SIP Multimedia PC Client is available in three configurations e SIP Multimedia PC Client on page 20 e SIP Multimedia PC Client Set on page 21 e SIP Multimedia Blended PC Client on page 21 SIP Multimedia PC Client The SIP Multimedia PC Client is a software application that transforms your PC into a powerful telephony and multimedia communications tool This software application runs on your PC and provides access to SIP features and multimedia Services Most users will choose to use a headset to speak and hear during calls Optionally you can use a separate microphone and your computer s speakers for the voice part of the call not recommended in open office environments Tip Keep the SIP Multimedia PC Client running in the background 1 whenever you are using your computer so you can eas ly accept or screen incoming calls SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 21 SIP Multimedia PC Client Set When the SIP Multimedia PC Client controls an 12004 Internet Telephone the configuration is called a SIP Multimedi
63. ecking your outbox 63 Tip To acknowledge all missed calls at one time right click on any call log entry and select Clear Missed Calls from the pop up menu To check your outbox for a list of your outgoing calls 1 Click the Outbox button from the SIP Multimedia PC Client main GUI 2 To sort the call entries in your outbox by any of the displayed categories Click the column name To reverse the sort click on the column name again Figure 23 Outbox Outbox Time Mon Feb 17 18 18 13 Mon Feb 17 18 18 00 Mon Feb 17 18 13 58 Mon Feb 17 18 06 07 Mon Feb 17 17 46 05 Fri Feb 14 17 01 13 Fri Feb 14 16 06 13 Thu Feb 13 10 53 36 Thu Feb 13 10 14 39 Thu Feb 13 10 74 00 Thu Feb 13 09 45 30 nbox Outbox Deleting call log entries Duration 00 03 36 00 00 06 00 00 15 00 01 27 00 02 53 00 05 27 00 01 01 00 04 55 00 03 46 00 00 25 00 05 01 To permanently delete a call log entry Address yvoicemailnartelnetyyorks com barr idenortelnetvorks com 5624 Sianortelnetyyorks com bunko nortelnetyyorks com weavertnortelnetyyorks coMm 972555002 inortelnetyorks corm 56245 anortelnetyyorks com 997255501 42icnortelnetywaorks com 97 o5552552anortelnetyyorks com 65555021 genortelnetvyorks com bunkonortelnetyyorks com gt ma Address E E Book SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 64 1 Select the call log entry you wish to delete 2 Click the Delete button on the Call
64. egardless of whether they are still present or not SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 142 the installation of other software packages on the user s PC Compatibility with the client application The responsibility of ensuring compatibility of the camera with the SIP Multimedia PC Client application is critical Compatibility is usually indicated by successfully installing the camera seeing the camera recognized by the client application and proper behavior of the SIP Multimedia PC Client application during and after several video telephony phone calls The following guidelines are recommended Evaluate the camera in person before purchasing If multiple PC s with different versions of the Windows operating system are going to be used with the camera evaluate the camera on all operating systems before purchasing If multiple PC s with different hardware configurations are going to be used with the camera evaluate the camera on all hardware configurations before purchasing Before installing a camera on a computer always visit the camera vendor s web site for updated camera drivers and use the updated drivers if available Do not purchase USB cameras for use on computers with the Windows NT OS Windows NT does not support USB devices SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential A acronyms 16 address book adding a group 66 adding anentry 6
65. elect your video camera from the Video Driver dropdown menu it is probably Microsoft WDM Press the Source button after video is displayed This will usually produce a multi tab window that has controls to tune video color and brightness Operate the controls until you are satisfied with the image then click Ok Click Cancel to leave the Video Configuration window Click Cancel to leave Preferences I ve added a video camera to my system but it doesn t seem to work First make sure that the SIP Multimedia PC Client has permission to perform video telephony Go to Tools gt Preferences gt Video If all of the controls are grayed out and non operational you may not have logged in to the network use the Login menu If you have logged into the network that is if there is a green light on your Login menu your service profile does not include video Please contact your service provider or administrator If the video controls are enabled make sure that the client has been configured to send receive video by verifying that the Video Disabled selection is NOT selected Just click on another setting to set up video if video was disabled get a message about No Codecs when try to set up video The camera may need to be manually configured Go to Tools gt Preferences gt Video and press the Configure button If video is not being displayed in the Video Configuration window select your video
66. els e Visual indication of network quality packet loss e Call duration clock indicator hours minutes and seconds e Visual indication of the codec speed and ability to switch between High speed and Low speed codec e Photo display button e Dialpad display button e Collaboration options display button e Status area at the bottom of the window that displays the status of the call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 47 Note Please refer to Appendix A for a reference guide to SIP Multimedia PC Client buttons Note The SIP Multimedia PC Client graphically displays voice energy only when the PC is used for voice and not when the 12004 Internet Telephone SIP Multimedia PC Client Set or other telephone is used for voice Ending a call To end a call click Hang Up in the Call Control window Holding a call To put a call on hold 1 Make a call or answer an incoming call 2 Click Hold The call is now held and the Hold button on the Call Control window flashes No audio or video is heard or seen while the call is on hold Tip While the call is on hold you can make and receive other calls Y eS Retrieving a held call To retrieve a call on hold click the flashing Hold button The call is retrieved and the Hold button on the Call Control window stops flashing SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 48 Note It is poss
67. ent displays a call initiation window just like the one you get when you select the Call icon and a keypad for voice mail functions Just point and select at the keypad to navigate through messages play them delete them forward them send replies and more Initiates a conference call for up to the conference port limit defined in your service package This button is only accessible when a call is active Displays the SIP Multimedia PC Client Call Screening control window that enables you to customize the way incoming calls are handled For any number of incoming call numbers you can define special call handling procedures by time of day and by day of week for designated periods or permanently Now you can control the influx of both essential communications and unwanted interruptions instead of having them control you In the Call Screening window e Number to Screen accepts the Name or number to be screened Select Enable screening for this number to activate or deactivate this function Criteria Tabs let you check the categories that you should consider when screening calls time of day day of week a set period of days or always Each tab also records the following instructions Remote Responses the greeting if any to play to the caller and a public number Web site or e mail destination to which to forward the call Local Response the application to launch upon receiving the call Brings up the SIP
68. ess for the 12004 Internet Telephone Tip The SIP Multimedia PC Client can automatically detect and fill in the MAC address field with information it obtains from the first 12004 Internet Telephone that attempts to contact it on the port specified in Step 4 4 Check whether you wish the network to take over control of the 12004 Internet Telephone when the SIP Multimedia PC Client exits The default is that this feature is activated This step is optional 5 Check whether the SIP Multimedia PC Client should route voice to from the telephone set for private IP addresses This option may be required if you are SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 116 using a private LAN in a home office This is not usually required for work office use The default for this feature is not active This step is optional 6 Click Ok to save your changes or Cancel to exit without saving Note This option is not available for SIP Multimedia PC Blended Client users Setting up file exchange settings optional To set up file exchange settings 1 Select Tools gt Preferences and the FileExchange list item Figure 56 Preferences File exchange x Category Wiser Connection File Exchange Settings Optional Network Default folder for received files ae DiProfiles Nortel Networks FP1 SIP Clientilncor Browse Disable File Receive RAIDerLink 2004 Fresence Miscellaneous canon
69. ess of the selected entry e From the Incoming Call Control window select the Instant Message button The SIP Multimedia PC Client displays a window for you to send a text message to the originator of the call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 53 Tip To bring up the Instant Message address window press lt Ctrl M gt or select Tools gt Send Instant Message from the SIP Multimedia PC Client s main menu To send an instant message complete the following steps in the Instant Message window Figure 18 Sending an instant message a Instant Message Address Book Entries Send To EE Family pweaver Eg Higher Ups er oste aw ped A SR trip Personal SIP Stuff Additional Users 2 Team RAIDer m going to be late for the meeting Eg Send Cancel 1 From the list of Address Book Entries highlight an entry and select the right arrow Or enter a user s address in the Additional Users field and select the up arrow SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 54 2 Enter your message in the text box at the bottom of the Instant Message window If desired you may format the text by using the four formatting control buttons color bold italics and underline 3 When you are ready to send the Instant Message press Enter on your keyboard or click Send on the window Note When initiating an Instant Message from the add
70. exchange settings optional on page 116 Sending one file in a file list To send one file in a file list 1 Select highlight the file in the File Transfer send list 2 Select the Send Selected File button icon with page and green arrow or Select File gt Send File from the menu in the File Transfer window A window shows the progress of the file transfer Sending all files in a file list To send all files in a file list choose one of the following actions e select the Send All Files in File List button icon with three pages and green arrow e select File gt Send All Files from the menu in the File Transfer window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 90 Whiteboarding Once a collaboration session is started you and another user can share a common drawing window Both of you can draw write to the window and both users can see the results of the shared session by using the Whiteboard collaboration tool Figure 41 Collaboration whiteboard whiteboard ncorr Ioj x File Help Ed 7 ae Database Femote Site om ala AIX J Service Monitor Monitor Mobility Manager I EZ ession Manager zu g _ SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 91 Opening a shared whiteboard workspace on your PCs To open a shared workspace 1 Select Tools gt
71. ferent location For example as a laptop user you may have two 12004 Internet Telephones one at the office and one at home Depending on where the laptop is located the SIP Multimedia PC Client needs to establish communication with a specific 12004 Internet Telephone The SIP Multimedia PC Client enables you to define multiple profiles Each user profile you define will have a completely separate set of preferences and configuration data If multiple profiles are defined then the SIP Multimedia PC Client prompts you to select the profile suitable for the current network environment at startup Adding a new profile To add a new user profile 1 Click Start gt Programs gt Nortel Networks SIP Client gt User Profile Manager item in the SIP Multimedia PC Client program group on your PC The User Profile Manager window displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 124 Figure 62 Profile Manager 2101 x Mortel Networks SIP Client stores information about your setings and preferences in your personal profile Click Mew to create anew profile or select a profile and click the appropriate button to rename or delete that profile When you are finished click Launch to start the client or click Exit to exitthe profile manager without starting the client Mew Laptop at home Laptop at work Rename Delete 2 Click the New button A window prompts you to
72. first time you use the application you will be presented with a wizard to walk you through the SIP Multimedia PC Client configuration Follow the prompts that appear on your screen Figure 2 Configuration wizard step 1 Config Wizard Welcome This wizard will guide you through the process of configuring your computer to use the SIP Client effectively Please close all other audio applications before proceeding Click the Mest button and follow the instructions on each page SEE mets Finish SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 28 Figure 3 Configuration wizard step 2 User Information Please enter your username this may have been provided to you by your service provider tis recommended that you also provide a display name sername barto Display Mame Robertvy Barretta Optional Een net First SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 29 Figure 4 Configuration wizard step 3 Network Information Please enter the address and domain for your defaut outgoing network proxy This information should have been provided to you by your service provider Proxy Address 47 47 4747 Domain Mame Horteinetwarks com There is a firewall NAT between my PC and this proxy Timer Value 2 6 min Een net First SIP Multimedia PC Client User Guide Standard Nortel Networks
73. frofiesinorel Metig Nain Send All Files In File List Display button Cancel Send Cancel Receive Set Local Receive Folder button button Receive Folder button button 2 Selecta file to send using any of the following methods open a Windows Explorer window and drag and drop a file onto the File Transfer control window select File gt Add File from the File Transfer window menu and use the file browse window to add a file to the File Transfer window 3 Send the file using either of the following methods select File gt Send File from the File Transfer window menu select the Send Selected File button on the File Transfer window Tip To send multiple files at one time select File gt Send All Files or 1 select the Send All Files In File List button on the File Transfer window we SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 89 Setting the preferred directory to store incoming files To set the preferred directory to store incoming files 1 Before the calling party sends the file select the Set Local Receive Folder button icon with a file folder with a yellow arrow 2 Enter the desired directory path The SIP Multimedia PC Client sends the incoming file to this directory Tip You can also set the preferred directory from the SIP Multimedia 1 PC Client s main GUI by selecting Tools gt Preferences and the FileExchange list item Refer to Setting up file
74. ge 52 Sending web pages on page 54 Using voice mail on page 56 Sending and receiving video on page 58 Placing a voice call from Outlook 2000 optional on page 59 Making a call There are multiple ways to initiate a call using the SIP Multimedia PC Client The most common ways are the following Double click on any Address Book Buddies Inbox or Outbox entry SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 42 e Enter an address IP address SIP address or public telephone number in the Addr field and press Enter or click the Call button When dialing a public telephone number no punctuation is required For example 5556245 Tip For outside calls from an office system or for long distance calls 1 be sure to include any necessary access codes For example 619725556245 e Right click on any Address Book Buddies Inbox or Outbox entry and then click Call from the pop up menu that appears Tip Right clicking is a quick way to access extended actions that you 1 can perform on the selected entry Select an email contact list entry or meeting request in your Microsoft Outlook 2000 folder and click the Call button You must have the Outlook 2000 COM Addin installed and the SIP Multimedia PC Client running You may be prompted to choose a number if there are multiple telephone numbers for this entry Note Calling actions are not available for the SIP
75. hed to the PC Adjust the camera s color balance brightness contrast and color saturation among other settings The Video Source window usually varies greatly from camera to camera FPS field allows you to specify the number of Frames Per Second that the SIP Multimedia PC Client should transmit Higher numbers increase the fluidity of motion but at a cost of greater CPU and network bandwidth A value of 15 produces a quite an effective sense of motion Display Remote Video at buttons allow you to specify the scaling factor on received video 2x means image dimensions multiplied by 2 4x means image dimensions multiplied by 4 Smaller screens disable these scaling factors as appropriate 3 After updating video settings and returning to User Preferences click Ok to save the changes Setting up network based voice mail access optional Note Access to the voice mail settings is dependent on your service package If voice mail is not enabled in your service package you cannot alter the voice mail settings These settings are not available to SIP Multimedia Blended PC Client users To set up your network based voice mail access 1 Select Tools gt Preferences and the Voice Mail list item The Voice Mail window displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 112 Figure 53 Preferences Voice Mail x Category ser Connection Voice Mail Login Optional
76. ia Blended PC Client users do not have access to video SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 105 2 Select the video configuration that most closely meets your needs The following table lists the video configuration settings Table 2 Video configuration settings Home enables video telephony over ISDN DSL Cable modem This configuration uses a small video window and produces a video bitrate around 60Kbps to 120Kbps Office enables video telephony in an office using a 10 100Mbps LAN This configuration uses a medium sized video window and produces a video bitrate around 150Kbps to 300Kbps Conference room enables video telephony in an office using a 10 100Mbps LAN This configuration uses a large video window and produces a video bitrate around 400 to 800Kbps This video is suitable for overhead projection Custom setting fine tunes video performance see below Note The Video bitrates listed for Home and Office and Conference room video configuration settings are approximate and may vary in actual use The two clients involved in a video call will negotiate between themselves and select a configuration which is acceptable to both As such the size of the video images used by a client may vary from call to call depending on the configuration of the other client The first time you configure the video the video camera is examined and verified for compatibility with the SIP Multimedi
77. ible that you might not be able to retrieve a call For example the caller you put on hold can place you on hold as well Transferring a call You can transfer an active call without talking to the person you are transferring the call to blind transfer or you can consult with the person who will receive your transferred call consult transfer Figure 16 Transfer Call window Transfer call LE Address Inbox Outbox Book A Address Book 2 Family Ely Higher Ups l a oste ped oe trip E Personal H SIP Stuff i Talk to this person before completing the transter OK Cancel Blind transfer To perform a blind transfer of an active call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 49 Select Transfer in the Call Control window A Transfer Call window appears Enter a transfer address such as a telephone number or SIP address or by selecting an Address Book Inbox or Outbox entry Click on OK The Call Control window closes and the SIP Multimedia PC Client transfers the call to the named destination and hangs up the call from your system Consult transfer To transfer an active call and speak with the party you are transferring to 1 2 Figure 17 Complete transfer destination Call window Call Control pwearer 1g a O x Click Transfer in the Call Control window A Transfer Call window appears Enter a transfer address for example a telephone number or
78. ical User Interface Instant Message Internet Protocol Internet Protocol Client Manager Integrated Services Digital Network Local Area Network Network Address Translation Portable Network Graphic Public Switched Telephone Network Session Initiation Protocol Universal Resource Locator internet address Other publications related to the SIP Multimedia PC Client Guide e SIP Personal Agent Getting Started Guide e 12004 Internet Telephone User Guide SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 17 How to get help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance If you purchased a Nortel Networks service program contact Nortel Networks Technical Support To obtain contact information online go to the http www nortelnetworks com cgi bin comments comments cgi URL then click on Technical Support From the Technical Support page you can open a Customer Service Request online or find the telephone number for the nearest Technical Solutions Center If you are not connected to the Internet you can call 1 800 4NORTEL 1 800 466 7835 to learn the telephone number for the nearest Technical Solutions Center An Express Routing Code ERC is available for many Nortel Networks products and services When you use an ERC your call is routed to a techni
79. ideo 3 Click the Ok button If video has been enabled for all calls either bi directional or receive only video can be wholly disabled by selecting the Video Disabled setting Re enable video by selecting the Home Office or Conference settings again Custom video configuration Note Custom video configuration should be done with care The combination of a large video image size high quality codec setting and high FPS produces video transmission rates over 1Mbps and erodes network and PC performance You are encouraged to use the Conference room Office or Home configurations for everyday use To customize your video configuration from the Video settings window 1 Press the Configure button or click Custom setting for the first time The Video configuration window displays Advanced users can fine tune their video settings from the Video configuration window SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 108 Figure 50 Custom Video configuration ideo Configuration Video Driver Microsoft WOM Image Capture Mins Prefered Video Codec Client Video Codec by DivsNetworks Inc r Codec Quality Settings E Low C Med f High f Custom Config Format ERS Display remote video at fiz ie 1s we i 4s SOUCE OF Cancel 2 Adjust the custom video configuration using the guidelines below This custom Video configuration window has the following controls
80. ient System tray icon ShowsHide the SIP Client Make a Call Send Instant Message Start Collaboration Change My Status About the SIF Client Exit the SIP Client When the SIP Multimedia PC Client is offline the icon in the system tray will change to red and orange with a bar crossed through it Using online help There are several ways that you can access SIP Multimedia PC Client help e tool tip help a small help description that is available when you roll your mouse over a button on the SIP Multimedia PC Client main interface e tool tip help from the system tray icon roll your mouse over the icon several times to see tool tip help for your presence status and network proxy whether or not there are missed calls if voice calls are available whether or not there are new messages local or PSTN if available SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 40 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential Chapter 2 41 Multimedia communication Topics in this section Making a call on page 41 Receiving a call on page 43 Answering a call on page 45 Ending a call on page 47 Holding a call on page 47 Retrieving a held call on page 47 Transferring a call on page 48 Three way calling on page 50 Conference calling on page 51 Sending instant messages on pa
81. ing 117 set incoming folder 116 G greeting 80 H help 39 hold holding acall 47 retrieving acall 47 12004 21 114 12004 settings 114 MAC address 115 Using an 12004 115 using private IPs 115 initiate acall 41 installation 25 instant messages sending 52 interface Blended PC Client GUI 35 main buttons 37 main menu 36 PC Client GUI 34 status area 37 system tray icon 38 understanding 34 introduction 23 L launching the SIP Multimedia PC Client 27 Standard Nortel Networks Confidential Microsoft Outlook 2000 59 miscellaneous settings 118 GUI selection 120 standby handling 119 startup options 119 tool tip delay 119 N network configuration 101 auto connect setting 102 firewall setting 102 network settings 100 editing 101 O object drawing tools 91 Outlook 59 P preferences 97 audio settings 102 connection settings 99 file exchange settings 116 12004 settings 114 miscellaneous settings 118 network settings 100 RAIDerLink settings 113 user settings 98 video settings 104 voice mail settings 111 presence introduction 23 product support 17 proxy server 22 R RAIDerLink settings 113 Standard Nortel Networks Confidential prefix digits 114 record a greeting 80 requirements minimum 24 optional 25 recommended 25 S screening 76 creating rules 77 window 78 SIP address 22 start up 27 status area 37 support 17 system tray icon 38 T technical su
82. iteboarding on page 90 Collaborating with the clipboard on page 92 Understanding collaboration tools When a collaboration session is open with another party the SIP Multimedia PC Client offers the following tools File exchange enables you to send and receive files to the remote collaborator Whiteboard enables you to collaborate by entering text and graphic objects in a shared workspace which both you and the other person can manipulate and view equally Clipboard enables you to send and receive the contents of a Windows clipboard which can contain a wide variety of content copied from Windows applications such as images clips of text logs and so forth SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 84 Note The collaboration tools can be used whether or not you already have an active call with another person You can use the collaboration tools only when the other user is also using the SIP Multimedia PC Client You cannot start a collaboration session with an endpoint that does not support the collaboration tools Initiating a collaboration There are two types of collaboration sessions standalone sessions and sessions integrated with an active call Starting an integrated collaboration session To create an integrated collaboration session 1 Makea call 2 Press the Show Collaboration Tools button on the active Call Control window to show the available collaboration t
83. izard Import Contact from Outlook Help Contents Show Tip of the Day About Note If you are running the SIP Multimedia Blended PC Client some gt menu options are not available SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential Main menu shortcuts 37 The SIP Multimedia PC Client includes many keyboard shortcuts that make it fast and easy to access frequently used functions Open the Login menu Open the View menu Open the Tools menu Open the Help menu Send Instant Message Show Call Logs Edit Preferences Status area Alt L Alt V Alt T Alt H Ctrl M Ctrl L Ctrl P The status area presents the following information regarding how the client is operating User for displaying the username of your account Proxy for displaying the default server to process outgoing calls and messages This server provides your service package network based address book and Buddies Status for displaying your current presence state on the network Online Be Right Back Busy Out to Lunch Away Show Offline S as the indicator light that displays whether call screening is enabled or disabled I as the indicator light that displays whether an 12004 Internet Telephone is configured there are also two lines to display call information Main buttons The main interface provides the buttons to access the following features of the SIP Multimedia PC Client SIP Multimedia PC Client Use
84. l the SIP Multimedia PC Client double click the SIP Multimedia PC Client install file you downloaded or received on CD SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 26 Figure 1 Installation Wizard 2 Setup Nortel Networks Multimedia PC Client Welcome to the Nortel Networks Multimedia PC Client Setup Wizard This will install Nortel Networks Multimedia PC Client 1 1 on your Computer lk is strongly recommended that you close all other applications you have running before continuing This will help prevent any conflicts during the installation process Click Nest to continue or Cancel to exit Setup mea The installer application will walk you through the installation process allowing you to select options including e the location of where the SIP Multimedia PC Client should be installed e whether or not the SIP Multimedia PC Client should install a desktop icon e whether or not the SIP Multimedia PC Client should install the Outlook COM AddIn e whether or not the SIP Multimedia PC Client starts automatically e whether or not you would like to view any important release notes SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 27 Launching the SIP Multimedia PC Client Double select the desktop icon if present or select the Nortel Networks SIP Client from the Windows Start Menu to open the SIP Multimedia PC Client application The
85. list or meeting request 2 Click the Call button F call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 60 3 Ifthe AddIn finds multiple telephone numbers for the contact then you will be prompted to select a number to call Select a number from the pull down list and click Start Call The SIP Multimedia PC Client initiates a call Tip The SIP Multimedia PC Client Outlook 2000 call preferences are 1 established through Tools gt Preferences gt and the RAIDerLink list S33 item SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 61 Chapter 3 Managing your contacts and calls Topics in this section e Call logs on page 61 e Managing your network based address book on page 64 e Managing your Buddies on page 74 e Screening calls on page 76 Call logs The SIP Multimedia PC Client keeps a record of all calls It stores these call log entries in the inbox for incoming calls and the outbox for outgoing calls Checking your inbox To check your inbox for your incoming calls 1 Select the Inbox button from the SIP Multimedia PC Client main GUI 2 Sort the entries in your inbox by any of the displayed columns by clicking the column name To sort in reverse click on the column name again Note Your missed calls are highlighted in bold and blue color SIP Multimedia PC Client User Guide Standard Nortel Networks C
86. ller to a web site or email address e launch an application on your computer You can also define the time frame for the call actions to take effect For example you can set up the time frame for e certain hours of the 24 hour day e a certain day of the seven day week e until a certain month day and year e always Creating a set of call screening instructions To create a set of call screening instructions 1 Click Call Screening on the SIP Multimedia PC Client main GUI The SIP Multimedia PC Client displays a dialog box that enables you to customize the way the SIP Multimedia PC Client handles incoming calls SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 78 Figure 36 Call Screening window REE Number to Screen F M Enable screening for this number Selecttabs you wish to enable Time of Day M DayofWeek M Until Y Always Time of Day Day of Week Until Always Time Criteria lf this Always tab is enabled the following remote and local responses will occur regardless of the settings selected on the Time of Day the Day of Week or Until Date screening tabs Mew Entry Remove Entry Apply OK Cancel ei Entry 01 01 Remote Responseis Play Greeting Mot here right now after 2 rings Add Edit Greeting Forward Call to Redirect to WebiE mail Local Response Application ta Launch This screening record is enabled
87. n View Toole Help 9 Sub Be Add New Group Bl F arni e e a High Add new Addres koz Entry i oe oste vite pec g send Instant ry i T HWE AWET Message zu I ben trip Hl Personal 0 SIP Stuff Team RAIDer Inbox Outbox mschati ann pdivita Add S ar i Zall I F F m NETWORKS 2 Inthe Add New Group dialog box enter a name for the group Figure 27 Add new group dialog box ini xi Mew Group Group name Work oane 3 Click Save Adding an entry to your network based address book To add a new entry into your network based address book SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 68 1 Right click the Address Book folder and select Add new Address Book Entry Figure 28 Add new address book entry 7 Nortel Networks SIP Client a iol x Login View Tools Help ook Entry tins oste jokes ped Da send Instant ger yi l Weaver Message u I de trip 7 Personal 9 0 SIP Stuff Team RAIDer Inbox Outbox a E work mschatl Ad r O Zee Call F me _ Address vare MEIRTEL i agg Tomi NORTEL ss 2 Inthe Address Book Entry window type the NickName First Name Last Name e mail and Primary Contact information for the person SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 69 Figure 29 Add new entry user information al Address Book Entry Ft User Eg Phone Nick Name
88. ns to familiarize yourself with the following terms e Proxy server on page 22 e Address on page 22 e Network based address book on page 23 e Buddies on page 23 e Presence on page 23 e Service package on page 23 Proxy server A proxy server is an application that relays data between your SIP Multimedia PC Client and the network The IP address of the proxy server is already defined in your SIP Multimedia PC Client When you connect to the proxy server you need to provide a valid username and password Address When a procedure instructs you to enter an address it means entering either a telephone number or a SIP address A SIP address is a unique identifier of users on the IP network It has the same format as an email address for example jdoe labl org but it is not an email address The network can identify where you are and route your calls by tracking your SIP address when you sign in to any SIP Multimedia PC Client SIP Multimedia Web Client or 12004 Internet Telephone In order to make it easier to place calls you can store addresses SIP addresses or telephone numbers in an network based address book Using SIP addresses allows you to take advantage of the more powerful features of the PC Client such as presence SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 23 Network based address book Your personal network based address book is a key tool for m
89. nt User Guide Standard Nortel Networks Confidential 97 Chapter 5 Advanced set up Topics in this section e Configuring your preferences on page 97 e Using the audio wizard to configure audio volume on page 121 e Configuring multiple profiles on page 123 Configuring your preferences The Preferences menu allows you to configure the following settings e user profile e connection speed e default network proxy server e audio e video e voice mail e RAIDerLink Outlook 2000 e 12004 e file exchange e presence e miscellaneous tool tips startup standby GUI SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 98 Note You may not be able to change some settings because they are dependent on your service package pre configured by your service provider or not available for your configuration For example SIP Multimedia Blended PC Client users will not be able to view audio settings because they are not applicable Setting up your user profile To set up your user profile 1 Select Tools gt Preferences and the User list item to display a window for you to identify yourself Figure 43 Preferences User Information x Category User Frofile Settings Provide your username e g your first initial and last name Make sure your IP address got auto filled by the system otherwise select one from the drop down list
90. oftware Licensors of intellectual property to Nortel Networks are beneficiaries of this provision Upon termination or breach of the license by Customer or in the event designated hardware or CFE is no longer in use Customer will promptly return the Software to Nortel Networks or certify its destruction Nortel Networks may audit by remote polling or other reasonable means to determine Customer s Software activation or usage levels If suppliers of third party software included in Software require Nortel Networks to include additional or different terms Customer agrees to abide by such terms provided by Nortel Networks with respect to such third party software 2 Warranty Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer Software is provided AS IS without any warranties conditions of any kind NORTEL NETWORKS DISCLAIMS ALL WARRANTIES CONDITIONS FOR THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OF NON INFRINGEMENT Nortel Networks is not obligated to provide support of any kind for the Software Some jurisdictions do not allow exclusion of implied warranties and in such event the above exclusions may not apply 3 Limitation of Remedies INNO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE LIABLE FOR ANY OF THE FOLLOWING a DAMAGES BASED ON ANY THIRD PARTY CLAIM
91. ogged in on when you delete an address book entry it will no longer be present on all of your clients This includes the SIP Personal Agent If you remove an address book entry using the SIP Personal Agent that entry will also be removed from the SIP Multimedia PC Client address book Importing contacts from Outlook 2000 You can import contacts from your Outlook email application to your SIP Multimedia PC Client network based address book You can only import entries from your main contacts list To import contacts 1 Select Tools and the Import Contact from Outlook option The Outlook security window displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 72 Figure 32 Outlook security Microsoft Outlook x 4 program is trving bo access e mail addresses you have stored in Outlook Do you want to allow this IF this is unexpected it may be a virus and you should choose Ho W Allow access for fi minute m 2 Click in the Allow access for 1 minute check box There is a delay while the SIP Multimedia PC Client retrieves the information and displays the Outlook Contacts Import window Note Depending on your security settings the Outlook security window may not display SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 73 Figure 33 Import contacts from Outlook a Outlook Contacts Import Outlook Contacte Selected Contacts Barretto Angela
92. onfidential 62 Figure 22 Inbox From Time Duration Address Robert Barretto Tue Feb 18 09 33 58 00 00 13 Bbunko nortelnetworks com Robert Barretto Tue Feb 15 09 24 47 00 00 45 bunkogenortelnetworks com 2 Chris Haun Tue Feb 15 09 22 29 00 00 25 haunt nortelnetyyorks com Robert Barretto Tue Feb 18 09 21 22 00 00 05 Bunko nornelnetworks com Tue Feb 18 09 20 36 00 00 11 97255582282 nornelnetwork Tue Feb 18 09 13 56 00 00 02 barto nortelnetworks com Tue Feb 15 09 00 13 00 00 31 9725557531 gdnortelnetwo orks c Tue Feb 18 08 10 50 00 00 16 89725554014 norelnetwork Mon Feb 17 17 12 09 00 05 20 esim nortelnetyyorks com Mor Feb 1717 09 44 00 01 52 972555411 2g0nortelnetworks c Mor Feb 17 17 01 49 000407 weaverinortelnetyvyorks com gt ne Address Inbox Outbox Book Returning a missed call Your missed calls are highlighted in bold To return a missed call double click on a call log entry The SIP Multimedia PC Client initiates a call to the address of the selected call log entry Tip An alternate method for returning a missed call is to right click on a call log entry and select the Call function from the pop up menu Acknowledging missed call log entries To acknowledge a missed call log entry click on a missed call log entry The SIP Multimedia PC Client removes the blue and bold highlighting of the call log entry SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential Y Ch
93. ons SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 131 have problems completing a call to the public network keep getting the message your call cannot be completed as dialed please check number and dial again Connection to this number may not be supported by the network to which you are connected Contact your system administrator for more information I cannot access my Conference button The Conference button is only available when a call is active Calls do not go to my voice mailbox when I have the SIP Multimedia PC Client active In order for incoming calls to go to your voice mailbox while the SIP Multimedia PC Client is configured to screens calls you must not have the screening rules auto answer the call that is the SIP Multimedia PC Client cannot be configured to play a greeting after a certain number of rings Additionally you must have your voice mail system set up to accept these calls Contact your system administrator or service provider for more information My voice mail button is disabled How do enable it You must set up your voice mail access before the SIP Multimedia PC Client can access your voice mail system Access to the voice mail preferences is dependent upon your service package Collaboration problems Some common questions about collaboration tools are discussed in the following section see Understanding collaboration tools on page 83 for
94. ools in the active Call Control window 3 Select the collaboration tool you wish to use SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 85 Figure 37 Collaboration tool L Call Controk ncorr s E O x Hale Hangup E ne x Transfer Mute ae View Picture ID Fal hiteboard Se Clipboard For re a Transfer TI anstel View Web dialpad Push controls View collaboration tools Starting a standalone collaboration session To open a standalone collaboration session 1 Select Tools gt Collaboration gt Start Collaboration from the SIP Multimedia PC Client menu The SIP Multimedia PC Client displays a window for you to select participants invitees to the session SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 86 Figure 38 Open a collaboration session a Start Collaboration Address Book Entries Collaborate With Address Book E Family Ely Higher Ups z fee oste ae pweaver en trip 8 2 Personal H E SIF Stuff Additional users a Send 2 From the list of Address Book Entries highlight a user to invite and select the right arrow Or enter a user s address in the Additional users field and select the up arrow 3 Select Send to invite the user to participate in a collaboration session The SIP Multimedia PC Client displays a pop up invitation on the invitee s PC screen If the far end SIP Multimedia PC Client user accepts the
95. oration clipboard nnana 0 ens 92 Preferences User Information 0 00 0 cc eee eee eee 98 Preferences Connection information 0000 cee eee ees 99 Preferences Network information 0 00000 c eee eee 101 Preferences Network configuration 0000 eee eens 102 Preferences Audio settings 0 ccc eee eens 103 Preferences Video gaccccud deere Goo 6094 ke 104 Video camera configured for use by the client 106 Custom Video configuration 2 2 0 0 eee 108 Sample video format Window 1 0 0 0 cece eee eee 110 Sample video format window 2 n a aoaaa aeaaea 110 Preferences Voice Mail 2 0 0 eee 112 Preferences RAIDerLink 0 0 0 cc eee 114 Preferences 12004 0 0 ccc eee ees 115 Preferences File exchange 0000 eee ee eee eee nennen 116 Presence settings 0 ccc eee eee tees 117 Preferences tool tips delay 0 ccc ee ees 118 Windows look interface 2 cee keee ern her 120 Audio wizard Audio Test Call 2 2 onen 121 Audio Test Call Audio Properties 0 0 0 0 e eee 122 PTS heel abe eee ees ER rer 124 Standard Nortel Networks Confidential Tables xiii Tables Table 1 Man meno SCHON 2 nn na an rasieren 36 Table 2 Video configuration settingS 0 cc eee 105 Table 3 NeoMagic sound card drivers 2 0c ee eee 128 Table 4 Pe ae eka gee ooo
96. ph c 1 Gi of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Notwithstanding any other license agreement that may pertain to or accompany the delivery of this computer software the rights of the United States Government regarding its use reproduction and disclosure are as set forth in the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 Statement of conditions In the interest of improving internal design operational function and or reliability Nortel Networks Inc reserves the right to make changes to the products described in this document without notice Nortel Networks Inc does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Portions of the code in this software product may be Copyright 1988 Regents of the University of California All rights reserved Redistribution and use in source and binary forms of such portions are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that such portions of the software were developed by the University of California Berkeley The name of the University may not be used to endorse or promote products derived from such portions of the software without specific prior written permission SUCH PO
97. pport 17 terms 22 three way call 50 transfer 48 blind unattended 48 consult attended 49 troubleshooting 127 administration problems 129 audio problems 127 calling problems 130 collaboration problems 131 configuration problems 129 messaging problems 130 startup problems 127 video problems 132 U user settings 98 display name 99 IP address 99 username 98 Index 145 V video cameras 141 video settings 104 custom video configuration 107 disabling video 106 voice mail 56 functions 57 troubleshooting 131 voice mail settings 111 custom commands 113 mailbox ID 112 mailbox password 112 phone number 112 standard commands 112 W web push 54 co browsing 56 during an active call 54 while not onacall 55 whiteboarding 90 color selectors 91 drawing tools 91 line weight selectors 91 restoring 91 saving 91 vector drawings 91 wizards audio 121 configuration 27 SIP Multimedia PC Client User Guide
98. r Guide Standard Nortel Networks Confidential 38 Send Instant Message for sending an instant message Voice Mail for calling a voice mail system Conference for conferencing active calls Call Screening for configuring local screening rules Inbox for showing a list of all calls to you Outbox for showing a list of calls you have made Call for placing a call Address entry field for the person you are calling Subject text entry field for sending optional subject for calls you place Address Book for displaying the network based address book in the display area Buddies for displaying your Buddies in the display area System tray icon When started the SIP Multimedia PC Client places the following icon in the system tray Figure 11 SIP Multimedia PC Client system tray icon Kea F PM Tip When you are not using the SIP Multimedia PC Client you can 1 click the X in the upper right hand corner to minimize the window It will continue to run in the system tray and prompt you when you receive a call or instant message Double click on the system tray icon to restore SIP Multimedia PC Client and bring it to the front of your desktop Right click on the system tray icon to access SIP Multimedia PC Client functionality for example Make a Call Send Instant Message and Start Collaboration SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 39 Figure 12 SIP Multimedia PC Cl
99. ransmit video to your called party A high bandwidth network connection and fast PC processor are recommended If the party you are calling has a camera you can receive their video transmission SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 59 There are pre defined video settings for e Home e Office e Conference room e Reception only The default setting for video is disabled off Before you can send or receive video you must configure the video settings Setting up video optional on page 104 for configuration procedures Tip If you select Mute during an active audio video call the outgoing audio stops but video is not affected You will still have outgoing and incoming video Placing a voice call from Outlook 2000 optional You can use the SIP Multimedia PC Client to initiate a call from within your Microsoft Outlook 2000 email application During the initial installation of the SIP Multimedia PC Client you had the option to install the Communications Add In feature or COM AddIn The COM Addin installs a Call button in the Outlook toolbar Local Inbox Microsoft Outlook loj x File Edit view Favorites Tools Actions Help Type a question for help Slew g LAS O Gy Reply y Reply to All 4 Forward Send Receive rab Find Sn A E call Local Inbox Address To place a call from Outlook 1 Select a message in any Outlook 2000 folder contacts
100. rd and gt Sign me in automatically then you will not be prompted with this Sign In window again 5 Click Ok Configuring Windows to automatically start the SIP Multimedia PC Client The SIP Multimedia PC Client installation presents the option to have the client start automatically If this option is not chosen and you would still like to start the client automatically with Windows perform the following steps dependant on your Windows configuration If you are running Active Desktop Windows 98SE Windows Me Windows 2000 Windows XP SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 34 1 Drag and drop the desktop SIP Client icon onto the task bar Start button 2 Place the file into the Programs Startup program group If you are running Windows 98 First Edition 1 Right click on the Start menu and select Explore 2 Drag and drop or copy and paste the desktop SIP Client icon into the Start Menu Programs Startup program group folder Understanding the SIP Multimedia PC Client interface The following figure shows the main w ndow interface that appears when you start up the SIP Multimedia PC Client Figure 9 SIP Multimedia PC Client main graphical user interface GUI Nortel Networks SIP Client 4 Ioj x Login View Tools Help 9 Buddies Fy Higher Ups fi oste On the Phone ff ped Inactive Status ef pweaver Online area da Send Instant era ii u E trip
101. re 35 View buddy entry options K Nortel Networks SIP Client DE lAlx Login View Tools Help 9 Buddies a Sa Higher Ups a ste Inactive Be EEA EE Di Send Instant 3 Call ped at awm Voice Mail Message m T c Egl Send instant message to ped a H 1 Web push to ped Screening p Gl Start collab Edit this entry x Remove Buddy nbox Outbox Screening calls For any number of incoming call numbers you can define special call handling procedures by the time of day and day of week for designated periods or always For example with the SIP Multimedia PC Client call screening you can e have your calls follow you home after 5pm on weekdays but roll over to your voicemail on weekends e automatically forward calls to email during regularly scheduled staff meeting times e forward all calls to your mobile phone during business trips e specify a remote response that has a special greeting until the day you return from vacation then resume traditional call handling SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 77 Special call handling options for incoming calls For a specified calling number SIP address username or IP address you can define the action the SIP Multimedia PC Client should take For example you can set up call screening to e play a selected greeting after a custom defined number of rings e forward the call to another number e redirect the ca
102. rea 66t5 6550 nde odd Rd ORT EHERSRETORENRRFRFRENSUESCH U ERED EE RARE 37 PILLEN bandas cnr anrea bene knbee umes eu soeebuones bese ane dod 37 SIE Way ICO 44 0 6 446 45 8 en 2 4 995 ne ae Een 38 Using online help 6 26s cneeeeseewsedeadsds oh oo barit oade be ce erein narini 39 Chapter 2 Multimedia communication 0 000 cece eee 41 PENIS ee ae ee ee ee ee ee se 41 Receiving a call 1 0 ccc ee eee eee nn 43 SIP Multimedia Blended PC Client 0 cc ee ee 44 ic og Le i ee ae ee eee ee eee cee eee ee eer ee ee ee eee eee eee 45 Saa or CO WET NEE EURE 47 FE een ren Ee eee a ee eee ee oes Se 47 FOLIE anek gcall 6 2 4655 5 56454 450505054 bs Eanes hou ans cued candy pares sf 47 Te 6h wee bade e eed heen bo eee 4848 eee eetes eer es 48 Bl 021 a 211 gt cand a doen eeu eee eee ETNEA ENE TENE EET E EA ees 48 Consult transfer variante 49 Theo WAY Cal rnare a EERROR EE NRS 50 Setting up a three way Call 2 0 0 ee eee ees 50 Removing a person from a three way Call 0 0 0 00 ees 51 We ige C 0 SE EEE 51 Creating a conference 222 om messen eee eee nenn 51 Leaving a conference een ann en au 52 Sending instant MESSAGES 1 eee a 52 Sending web pages cc eee ee eee eee eens 54 Pushing a web page to another party on an active call 54 Pushing a web page to another party not on an active call 55 Co browsing web pageS ccc eee eee tenes 56 REIGN xin oy
103. ress book Buddies inbox outbox or the Call Control window for an active or incoming call you are presented with the Instant Message window directly You do not have to enter a recipient Sending web pages The SIP Multimedia PC Client lets you push send web pages for display on another user s screen It also enables you to view web pages pushed from another user Tip If the SIP Multimedia PC Client receives a web page while Auto 1 Web Push is active it deactivates auto web pushing This prevents two SIP Multimedia PC Client systems from getting into a web pushing loop with each other Pushing a web page to another party on an active call To push the active web page on your browser to another party on an active call 1 Click Web Push in the Call Control window The SIP Multimedia PC Client displays a window to enter or confirm a web page selection to be pushed to the remote computer 2 Ifthe SIP Multimedia PC Client was able to communicate with a compatible running web browser application a Confirm Web Push window displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 55 with the current web page URL already entered for you Select Yes to push the web page to the other computer Figure 19 Confirm Web push C Confirm Web Push x pm a Do you wantto send this Web page location InttevMwrw nortelnetworks carvindex htm Enable auto web Yes Mio If the S
104. ring calls Try plugging your headset directly into your laptop instead of into the docking station Configuration and administration problems Some common configuration questions are discussed in the following sections SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 130 Should activate the option routes voice to from i2004 for private IP addresses This field is used to activate the SIP Multimedia PC Client NAT for home use using a dial up connection cable modem or DSL It basically allows the 12004 Internet Telephone to be used for voice communication without requiring a separate public IP address From home with one public IP address you may be able to make and receive calls through the 12004 Internet Telephone to your network with this option set For office use this option should not be set Is it a requirement for Connections Speeds Options gt Preferences gt Network to match for both parties involved in a call No The SIP Multimedia PC Client will negotiate the best speech codec which can be supported by both users cannot add an eleventh entry to my Screening list The SIP Multimedia PC Client supports only 10 screening instructions at one time cannot send a copied file using the Collaborative Clipboard Use the File Transfer function to send files Calling and messaging problems Some common questions about calling are discussed in the following secti
105. rts 5 Once the PC Client has successfully contacted the network conference server all the held calls are transferred to the network conference server As each party joins the conference the Call Control window for that call closes SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 52 Note Video is not available during a conference call gt Leaving a conference Any user can depart from a conference call by pressing the Hangup button on their Call Control window for the conference call The network conference server continues hosting the conference call until only one party remains at which point it ends the call Sending instant messages Instant messaging enables you to send and receive text notes among one or more recipients even while you are engaged in an active call You can send an instant message in any of the following ways e From the SIP Multimedia PC Client main window select the Instant Message button The SIP Multimedia PC Client displays a window for you to select recipient s and enter the message e From the Call Control window of an active call select the Instant Message button The SIP Multimedia PC Client displays a window for you to send a text message to the other user on the call e Right click any Address Book Buddies Inbox or Outbox entry and select Send Instant Message to The SIP Multimedia PC Client displays a window for you to send a text message to the addr
106. s 48 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications 60 MB free hard disk space 640x480 8bpp 256 colors VGA graphics card SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 25 Mouse Recommended hardware and operating system requirements 1 GHz or higher Pentium class or equivalent processor Windows XP Windows 2000 Windows 98 SE or Windows NT 4 x with SP5 56 Kbps modem or faster network connection a Cable modem DSL 10base T Ethernet connection will provide a better user experience Full duplex sound card with headset microphone headphone combination 64 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications 60 MB free hard disk space 800x600 16bpp 65 536 colors VGA or better video graphics card Mouse Optional hardware and software requirements Nortel Networks 12004 Internet Telephone USB based Internet Video Camera Web Cam A 16bpp 65 536 VGA or better video graphics mode is required in order to send video See Appendix B for more information about video camera support Auto Web Push requires a Web browser Internet Explorer 5 0 and above or Netscape 4 77 and above Microsoft Outlook 2000 if you want to use the Microsoft Outlook 2000 AddIn or Import Contacts features Installing the SIP Multimedia PC Client software To instal
107. screening instructions a na naaa if Completing screening information in the call screening window 78 Recording a greeting to play to callers 0 0 ees 80 To view your call screening records 0 0 ee ees 81 Deactivating a call screening record 0 cee ees 81 Chapter 4 Multimedia collaboration 000 eee ee 83 Understanding collaboration toolS 0 0 cc eee 83 TAU a colabora 6c one dde rota deeb eno neS ede es ee des od Rae Or 84 Starting an integrated collaboration session 0 00 eee eee 84 Starting a standalone collaboration session naana aaa naaa 85 Ending a collaboration session 2 0 cc eee eee 86 Exchanging files ton ieee ee eee toed deans train 87 SINE NE oe ce dhe hd bee boas seen seen 87 Setting the preferred directory to store incoming files 08 89 Sending one file in a file list 0 eens 89 SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential viii Contents Sending all files in a file list cs 6064 cbeeciessedustesteceedentesicewe as 89 Whiteboarding unseren de dee ihe ke kbd hbase ehe 90 Opening a shared whiteboard workspace on your PCs 000005 91 Saving whiteboard drawingS 0 cece eee ee ees 91 Restoring whiteboard drawings 0 eee eee 91 Collaborating with the clipboard rare nr rear 92 Collaborating by sharing clipboard contents naasa aaaea 92
108. support PC video cameras and therefore these settings would not be available for you to change In addition to video your service package defines how many Buddies you can have how many callers you can join in an audio conference and whether you have voice mail enabled SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 24 If you have access to the SIP Personal Agent you can view the features and options available in your service package through Settings gt Preferences ry Note Your service package features won t be available on your SIP Multimedia PC Client until you sign in Before you begin You need the following items to start using the SIP Multimedia PC Client a PC configured with the required minimum software and hardware as described in the following section Internet access and a connection that meets the minimum transmission speed requirements as described in the following section Note The SIP Multimedia PC Client can operate with the minimum BEN hardware and software requirements but the recommended requirements will provide enhanced multimedia communications quality Minimum hardware and operating system requirements 550 MHz Pentium class or equivalent processor Windows 98 SE Windows Me Windows NT 4 x with SP5 Windows 2000 or Windows XP 28 8 Kbps modem Microphone and full duplex sound card Note Some laptops do not come equipped with full duplex sound card
109. timedia GUI at startup To specify the look of the SIP Multimedia PC Client interface at startup 1 Select Tools gt Preferences and the Miscellaneous list item 2 Select whether the main window interface should appear with a Skin Look recommended or a Windows Look at start up The default and recommended interface is the Skin Look 3 Click Ok to save your changes or Cancel to exit without saving your changes Figure 59 Windows look interface 7 Nortel Networks SIP Client 1 Ioj x Login View Tools Help gt 3 Ih YoiceMail onference Screening Call Logs E Address Book de Buddies Ely Higher Ups fi oste On the Phone fi ped dnactive i pweaver Online rip Offline 9 SIP Stuff Hl Team RAlDer Address Ei Call Subject User barto Proxy 47 47 47 38 online E SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 121 Using the audio wizard to configure audio volume Note These settings are not available for the SIP Multimedia Blended PC Client To test and adjust audio settings for optimal voice transmission and reception quality 1 Select Tools gt Audio Wizard to start the wizard to test and adjust your audio volume The Audio Test Wizard window displays 2 Shut down any other audio applications that are running and click Next to continue Figure 60 Audio wizard Audio Test Call Audio Test Wizard This wizard weil test your
110. tus area and select one of the pre defined values see Status area on page 37 Through the Tools gt Preferences menu you can configure the SIP Multimedia PC Client to automatically change your presence when your PC is idle or you are on the telephone see Setting automatic presence indicators on page 117 Note Your service package determines whether or not automatic gt presence support is enabled on the SIP Multimedia PC Client Note Users have the ability to prevent you from seeing their presence information Please refer to the SIP Personal Agent Getting Started Guide for more information about the ban list SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 75 Figure 34 Buddies tree Nortel Networks SIP Client ae oe dee O x Login View Tools Help _4 Buddies y Higher Ups Br a3 oste On the Phone ff ped dnactive i pweaver Online de Send Instant ory i trip OMine Message zu E12 SIP Stuff H 0 Team RAlDer A pdivita Online nbox Outbox Addr S at ATs a Ce ea Address JETRTE Su Ea gts Buddies NORTEL List of Buddies actions You can take the following actions for your list of Buddies e Right click on a Buddies entry to display a pop up menu with actions that you can perform e Double click on a Buddies entries to initiate a call SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 76 Figu
111. twork configuration window Your default proxy server IP address displays SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 101 Figure 45 Preferences Network information user Preferences x Category Connection Default Network Select the default outgoing network Default Proxy 47 47 47 48 Network Configurations RAIDerLink Select a network to configure 2004 FileExchange Presence Miscellaneous Address Domain Ping Time 47 47 47 45 ncrtelnetworks com Add Edit Remove cca 2 Select your proxy server in the Network Configurations list 3 Click Edit The Network Configuration window displays your proxy address port and domain name SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 102 Figure 46 Preferences Network configuration Network Configuration i Xj r Description Proxy Address 47 47 47 48 Proxy Port 5060 Domain Mame jnortelnetworks carn Auto Connect at startup Firewall C There is a firewall MAT between my PC and this proxy Timer Value 25 min r cues 4 Select Auto Connect at startup if you want the SIP Multimedia PC Client to automatically connect to the proxy server when you start the program optional 5 Select There is a firewall and enter a Timer Value optional Contact your system administrator for this information 6 Select Ok to
112. u cannot alter these presence settings Tip Other user will see your online presence as Inactive if your PC is idle for the specified time and On the Phone if you are on a call Specifying miscellaneous settings Miscellaneous network preferences allow you to customize your tool tips silent startup standby mode for laptops and the presentation of the interface Figure 58 Preferences tool tips delay x Category Connection Tooltips Select how long of a delay should be used before a ToolTip is shown Medium Long RAIDerLink Startup 12004 Select this checkbox to have this application start up as an icon in FileExchange the system tray only Presence Start in system tray Miscellaneous System Stand Select this checkbox to exit the client when the system enters low power mode Exit on system standby GU Look and Feel Select how the main GUI should appear Existing windows other than the main GUI are not affected Skin Look recommended Windows Look cancel SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 119 Specifying a tool tips delay To specify the delay before the tool tip shows up 1 Select Tools gt Preferences and the Miscellaneous list item In the Tool Tips section select how long of a delay should be used before a Tool Tip s shown 2 Click Ok to save your changes or Cancel to exit without saving
113. your sound card playback and recording settings Settings If necessary you can press the Back button and repeat the test Otherwise press Finish to clase this wizard com is mn Signing in to the SIP Multimedia PC Client You will be prompted to sign in to the SIP Multimedia PC Client when you launch it At other times for example if you disconnect or lose connection with the server you may need to manually sign in Note If you chose the option to have the SIP Multimedia PC Client automatically start up and you set your Network preferences to automatically connect to your proxy server then it may be convenient to set the Remember my password option 1 Select Login and the button beside your default proxy server IP address The Sign In window displays with your proxy server s IP address and your username SIP Multimedia PC Client User Guide Standard Nortel Networks Confidential 33 Figure 8 Signin Proxy 47 47 47 477 Username bartoainortelnetworks carr Password Pe m Remember my password J Sign me in automatically CK Cancel Enter your password Click on the Remember my password check box if you do not want to enter your password every time you sign in This step is optional 4 Click the Sign me in automatically check box if you want the SIP Multimedia PC Client to automatically sign in This step is optional Note If you select both these options Remember my passwo

Nortel Networks NN10041-112 User's Manual

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