Nortel Networks N0027379 User's Manual
Contents
1. I Certified Urgent Private Timed Delivery Leave a Message Default code Custom code ejB o ea se Press B 8 0 on your display telephone to record and send a message directly to a mailbox without calling the extension number Open Mailbox Default code Custom code ee Ee Press Q on your display telephone to access your mailbox menus Refer to the Mailbox commands illustration in this card to review your mailbox menus Call Forward Default code Custom code e o 4 e Press B on your display telephone to forward calls directly to your mailbox To set up Call Forward remotely 1 Usea tone dial telephone to call your company s telephone number Wait for CallPilot to answer 2 While your greeting plays press 3 Enter your mailbox number and password then press J 4 Press and then press 8 5 Press fi to enable or disable Call Forward 6 Press fi to enable or disable Call Display 7 Replace the handset to end the session Transfer Default code Custom code ejeje e Transfer a call from your display telephone directly to a mailbox To transfer a call to a mailbox from your telephone 1 Press 9 6 2 Enter the mailbox number 3 Wait until the display shows Call transferred before you use other features Interrupt Default code Custom code Ce ejejzZ ER ee Intercept a caller who is listening to your mailbox greeting or leaving a messa2. Listen to Saved Messages Mailbox Administration 77 B l Reply to u 8 tt e l l Skip Next Pause Skip Previous Forward Message Delete Backward Continue Forward Message Copy Message Envelope Message Message Replay Skip to Save Return to End Message Main Menu Applies only when message is playing Retrieving a deleted message You can retrieve an deleted message if you are still in a CallPilot session A deleted message remains in your mailbox until you end your current CallPilot session After you delete a message the number of new or saved messages shown on the display decreases by one Press FLA or 2 to listen to your deleted messages When you play your deleted message you have the option to save it If you end the current session without saving the deleted message it is permanently deleted from your mailbox Send messages From an outside tone dial telephone dial your company s telephone number From your display telephone enter Q e fi l Follow the voice prompts or the button options on your display telephone to open your mailbox l When CallPilot answers press and follow the voice prompts to open your mailbox Record Message Mailbox Administration I End Recording Listen to New Messages Listen to Saved Messages I l Erase Accept Enter Mailbox Number l Replay fo Send Delivery Add Options Recipients I 1 I
3. a command If you know the corresponding dialpad number for the option you want you can press it any time during the voice prompt Press on the dialpad to interrupt a voice prompt Press to return to the previous display prompt If you do not choose an option after five seconds the voice prompt replays the options If you do not choose an option the CallPilot session ends On two line display telephones Use the display button or the dialpad to enter a command The voice prompt plays after a five second delay When there are more than three options or you do not know what the options are wait for the voice prompt to state the options Press on the dialpad to interrupt a voice prompt If you do not choose an option after five seconds the voice prompt replays the options Example of a two line display Display command line Display button options Display buttons Psu OTHR RETR OF Make sure you are familiar with how to operate display telephones Refer to your Telephone User Card Play messages From an outside tone dial telephone dial your company s telephone number From your display telephone enter eJeJE Follow the voice prompts or the button options on your display telephone to open your mailbox When CallPilot answers press and follow the voice prompts to open your mailbox Record Message Listen to New Messages
4. Return NORTEL NETWORKS CallPilot Quick Reference Card Norstar Voice Mail interface to Menu 1 2 3 New Record Messages Messages 4 5 6 Saved Messages 7 8 9 Mailbox Commands x 0 2005 Nortel Networks N0027379 01 Printed in Canada Mailbox commands From your display telephone enter Ce 9 fJ Se l Follow the voice prompts or the button options on your display telephone to open your mailbox Introduction This card is for subscribers with display telephones that use the Norstar Voice Mail interface Mailbox initialization You must initialize your mailbox to receive and store messages To initialize and open your mailbox for the first time 1 Press Q 8 f_ on your display telephone 2 Press 0 0 0 0 default password and press OK or 3 Choose a password from four to eight digits long that does not start with zero Enter your new mailbox password and press OK or E Enter your new mailbox password again and press OK or J 5 At the tone record your name in the Company Directory 6 Press to end the recording Press to accept the recording 7 Press 4 to end the session Now you are ready to record your personal mailbox greetings and to use the CallPilot features described in this card Note If you do not record any persona
5. ge You can program a feature code to a memory button with an indicator on your display telephone If you program the Interrupt feature to a memory button e While a caller is listening to your mailbox greeting or leaving a message the indicator P or A flashes for the Interrupt button Press the Interrupt button to retrieve the call To program a memory button for the Interrupt feature 1 Press BJ 2 The display shows Program Features 3 Press a memory button with an LCD indicator 4 Press and then enter the feature code that you want to program 5 The display shows Programmed then ends the session Call Record Default code p eJe Record a telephone call and store the recorded call in your mailbox Before you activate the Call Record feature ask the parties on the call for permission to record it Custom code ejej__ The System Administrator must enable the Call Record feature In some areas Call Record is not available as it contravenes local laws Other features For more information about all the CallPilot features refer to the CallPilot Reference Guide This guide explains in detail e Automated Attendant e Outbound Transfer e Alternate extensions e Replying to a message e Alternate language e Target Attendant e Call Screening e Transferring calls e Company Directory e Mailbox Park and Page e Message options e Express Line Messaging e Off premise Message Notification If custom codes a
6. l greetings your Company Directory name plays to callers who reach your mailbox From an outside tone dial telephone dial your company s telephone number When CallPilot answers press and follow the voice prompts to open your mailbox Listen to New Record Listen to Saved Mailbox Messages Message Messages Administration Company Greetings and Change Target Off Premise Outbound Return to Directory Call Forward Password Attendant Message Transfer Main Options Notification Options Menu i 3 l Record Greetings Choose Greeting Call Forward i Primary Alternate Personalized Primary Alternate Mailbox greetings There are three types of Personal mailbox greetings Primary Alternate and Personalized Primary mailbox greeting This is your everyday mailbox greeting In this greeting include your name mailbox number and a brief message explaining to callers that you are unable to answer their calls Alternate mailbox greeting This is a special greeting for times when you are away from the office or on vacation Personalized mailbox greeting Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID CLID services from your local telephone company A Personalized mailbox greeting plays to callers based on the caller s telephone number CallPilot recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting Use the Mailbox commands illu
7. re available for your system
8. stration as a guide when you record your greetings Recording Tips e Use your handset not the Handsfree feature e Speak clearly and at a pace that is easy to understand Select a mailbox greeting After you record Primary and Alternate greetings you must select a greeting to play If you do not select a greeting the Primary greeting plays automatically If you choose the Alternate mailbox greeting you are asked whether the mailbox accepts messages If you choose yes your mailbox receives messages in the usual way If you choose H no e Messages cannot be left in your mailbox e The Alternate mailbox greeting takes precedence over all other greetings Personalized greetings will be played for up to three specific external telephone numbers instead of the Primary or Alternate greetings Use the Mailbox commands illustration as a guide when you choose a greeting About your mailbox password Change your mailbox password every 30 days Your mailbox password keeps your voice messages private and confidential Choose an uncommon password not 1111 or 1234 that is from four to eight digits long and does not start with zero Use the Mailbox commands illustration as a guide when you change your password CallPilot voice prompts CallPilot voice prompts tell you which dialpad button to press for CallPilot options On one line display telephones The voice prompt plays immediately Use the dialpad only to enter
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