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Nortel Networks IP Phone 2001 User's Manual

1. Terminating a call 27 Navigating the menu system Navigating the Main menu 29 Navigating the Call Services menu 30 Navigating the Settings menu 30 Navigating the Regional menu 31 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 29 Navigating the User menu 31 Navigating the Terminal menu 32 Navigating the Call menu 32 Navigating the Feature menu 33 Navigating the Directory menu 34 Using the Call Services menu 35 Activating a feature from the menu 35 Using a soft key to activate a feature 36 Assigning a feature to a soft key 36 Removing a feature assignment from a soft key 37 Resetting soft keys to the default 37 Viewing soft key assignments 38 Displaying soft key labels while on a call 38 Hiding soft key labels 39 Viewing feature profiles 39 Labeling soft keys 40 Using the Regional menu 41 Selecting the language 41 Selecting the time zone 42 Enabling Daylight Saving time 42 Disabling Daylight Saving time 43 Defining the time format 44 Defining the date format 45 Resetting the default time 46 Using the User menu 47 Viewing your username 47 Viewing your login type 47 Viewing disabling or enabling Auto Login 48 Changing your password 49 Using the Terminal menu 51 Viewing and editing your audio profile 51 Viewing and editing the default volume 52 Adjusting the contrast level of the display 53 Perfo
2. Toreset the Outbox you must have assigned the Outbox to a soft key See Assigning the Outbox to a key page 66 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 58 Call menu Procedure Steps Action From the main menu open the Settings menu Form the Settings menu open the Call menu From the Call menu select History Press Ok The History screen opens Press Ok The Reset Inbox screen appears Perform one of these steps Toresetthe Inbox Press Ok The Inbox is reset You return to the Call screen Toreset the Outbox press the down navigation key On the Reset Outbox screen press Ok The Outbox is reset You return to the Call screen End Resetting soft keys to the defaults Follow this procedure to reapply the default soft key assignments Prerequisites You must be logged on Procedure Steps Step 1 2 3 4 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu Form the Settings menu open the Call menu From the Call menu select Softkey Press Ok The Reset to defaults screen appears Press Yes A confirmation screen appears Confirm the action Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Resetting soft keys to the defaults 59 The soft key assignments are reset to the default End Carrier V
3. French e 24 hour clock Prerequisites You must be logged on Procedure Steps Step a fF WON Copyright 2008 Nortel Networks Action From the main menu open the Settings menu Form the Settings menu open the Regional menu From the Regional menu open the Time menu From the Time menu select Time Format Press Ok The Time Format screen appears Scroll through the Time Format options to select the format you want A check mark appears beside the format currently used by the terminal To disable the currently selected format press Clear To enable a format scroll to the format and press Ok A check mark appears beside the option to indicate that it is enabled Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Defining the date format 45 The time is displayed in the selected format You return to the previous screen End Defining the date format Follow this procedure to set the format the terminal uses to display the current date The month mmm is displayed using an abbreviated name Oct for example and not a number The date format choices are e mmmdd ddmmm mm dd e dd mm Prerequisites You must be logged on Procedure Steps Step 1 2 3 4 o 10 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu Form the Settings menu open the Regional menu From the Regio
4. Resetting soft keys to the default page 37 Viewing soft key assignments page 38 Displaying soft key labels while on a call page 38 Hiding soft key labels page 39 Viewing feature profiles page 39 Labeling soft keys page 40 Activating a feature from the menu Follow this procedure to activate a Centrex feature through the Call Services menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select the feature you want to activate Press Ok Select Activate Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 36 Using the Call Services menu 5 Press Ok The feature is activated A text description appears in the display identifying the active feature Forwarded for example An asterisk appears next to the item in the menu to indicate that the feature is active End Using a soft key to activate a feature Follow this procedure to activate a feature that is assigned to a soft key Prerequisites You must be logged on Procedure Steps Step Action 1 Press the soft key associated with the feature you want to use The feature is activated A down arrow icon appears next to the item to indicate that the feature is active End Assigning a feature to a soft key An assigned feature appears in the d
5. End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 74 Using the Inbox Viewing Inbox call information Follow this procedure to view the information about a call in the Inbox Prerequisites You must be logged on Procedure Steps Step 1 Action Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls Select a number from the list Press OK The Dial screen appears Press the down navigation key The Display screen appears Continue to press the down navigation key to view the information End Storing a number from the Inbox Follow this procedure to store a number from the Inbox to the directory Prerequisites You must be logged on Procedure Steps Step 1 Copyright 2008 Nortel Networks Action Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls Select a number from the list Press OK The Dial screen appears Press the down navigation key to select Store Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Using the Inbox to make a call 75 The Edit screen appears See Editing a directory entry page 70 for this procedure End Using the Inbox to make a call Follow this procedure to make a call using t
6. Prerequisites You must be logged on Procedure Steps Step 1 2 3 4 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu From the Settings menu open the User menu From the User menu select Password Press Ok The Old Password screen appears They system prompts you to enter your old password Use the dialpad to enter the old password After you enter the old password use the dialpad to enter the new password in the same screen Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 50 Using the User menu The password is changed and you return to the previous menu Use the new password the next time you log on End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 51 Using the Terminal menu Follow the procedures in this section to view the Terminal settings and adjust the contrast level of the display Navigation Viewing and editing your audio profile page 51 Viewing and editing the default volume page 52 Adjusting the contrast level of the display page 53 Performing a firmware upgrade page 54 Viewing and editing the dialpad feedback page 55 Viewing and editing your audio profile Follow this procedure to view and edit your Audio profile Your Audio Profile menu options depend on the user settings
7. 2008 68 Using the Fe Nortel IP PI NN103 Copyright 2008 Nortel Networks 69 Using the Directory menu Follow these procedures to use the Directory menu To add an entry to the directory from the Inbox see Storing a number from the Inbox page 74 To add an entry to the directory from the Outbox see Storing a number from the Outbox page 78 Navigation Adding an entry to the directory page 69 Editing a directory entry page 70 e Deleting an entry from the directory page 71 Making a call using the directory page 72 Adding an entry to the directory Follow this procedure to add an entry to the directory If you are unfamiliar with how to use the dialpad to enter text see Using the dialpad to enter text page 93 before you begin this procedure Prerequisites You must be logged on Procedure Steps Step Action 1 From the Directory menu scroll to the New Entry screen 2 Press Ok The Number screen appears 3 Use the dialpad to enter the number and press Ok The Surname screen appears 4 Use the dialpad to enter the surname and press Ok The First Name screen appears Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 70 Using the Directory menu Use the dialpad to enter the first name and press Ok The Feature Key Format screen appears Perform one of these steps e f you want to assi
8. Hide when active You cannot assign two features to the same key if one feature has a Never hide profile Possible combinations of features assigned to soft keys are Three Idle features and three Active features One Never Hide feature two Idle features and two Active features Two Never Hide features one Idle feature and one Active features Three Never Hide features Soft key assignment The Centrex features assigned to you by the administrator are always available through the Call Services menu You do not have to assign a feature to a soft key to be able to use the feature The first time you log onto the IP Phone 2001 the available Centrex features are automatically assigned to the soft keys The default soft key assignment is set by the administrator The method for this provisioning is based on the numerical order of the feature keys on the core For example if you transfer from an IP Phone 2004 to an IP Phone 2001 for the first time the Call Service features that were provisioned on feature keys 2 3 and 4 on the 2004 are assigned to soft keys 2 3 and 4 based on the feature profile of each feature Key 1 on the CS2000 is reserved for the primary directory number DN or the associated Directory Number feature After you log on the first time and the default key assignments are made you can change the assignments to suit your own needs Changing the feature to soft key association does not create new functionality
9. Press Ok The Directory menu opens Press the down navigation key until the Delete screen appears Press Ok A confirmation screen appears 5 Confirm the action End Making a call using the directory Follow this procedure to make a call using the directory list Prerequisites You must be logged on Procedure Steps Step Action 1 From the Directory list select the name or number that you want to call 2 Press Ok The Dial screen appears 3 Press Ok The number is dialed End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 73 Using the Inbox Follow these procedures to use the Inbox feature See the figure Figure 1 IP Phone 2001 page 10 for the location of the Inbox key Navigation Accessing the Inbox page 73 Viewing Inbox call information page 74 Storing a number from the Inbox page 74 Using the Inbox to make a call page 75 Accessing the Inbox Follow this procedure to access and use the Inbox Prerequisites You must be logged on Procedure Steps Step Action 1 Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls Select an item from the list and press Ok Perform one of these steps Select Dial to call the number Select Display to view caller information Select Store to store the number in the directory
10. but instead changes the key on which the feature is available Table 1 Example 1 Default soft key assignment page 83 is an example of Centrex features and default soft key assignments Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Soft key assignment 83 Table 1 Example 1 Default soft key assignment 2004 feature Feature profile 2001 soft Automatic soft key assignment key assign assignment on 2001 ment 2 Three Way Call Hide when idle 1 Yes The feature appears only when the terminal is active 3 Call Forward Hide when active 1 Yes The feature appears only when the terminal is idle 4 Make Set Busy Hide when active 2 Yes The feature appears only when the terminal is idle 5 Busy Override Hide when idle 2 Yes The feature appears only when the terminal is active Ring Again Never hide 3 Yes The feature always appears 7 Call Waiting Never hide None All soft keys are allocated Therefore the feature is not automatically provisioned Examples of feature to soft key mapping These examples illustrate how the system maps features to soft keys when you make key assignments In these examples The list of currently assigned features starts out empty to make it easier for you to follow the mapping The tables show a logical map The tables are not an example of what you will see on the Status screen when you select Details from t
11. e Outbox Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 12 IP Phone 2001 menu systems Figure 3 IP Phone 2001 display menu hierarchy La IP Phone 2001 2 Call Services 3 Settings 2 Change Softkey 2 Display 6 Directory EH 3 Details 3 Terminal 5 Softkey Staus 1 Assign 6 Unassign if assigned 3 Options Note 1 The options shown may not appear 4 Reset in your display Availability depends on permissions that are assigned by your system administrator Note 2 Use the navigation keys to scroll through the menu items or use the dialpad shortcut press the numbered key that matches the number of the item 2 Daylight Saving 2 Display Ld zd 3 o m o 3 Upgrade 25 o 28 9 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Settings menu 13 Call Services menu The Call Services menu gives the IP Phone 2001 access to Centrex features The soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004 Any changes made to the 2001 feature key assignments through the feature menu apply only when the user is logged on to an IP Phone 2002 or 2004 which has dedicated Feature Keys The Call Services menu is available after you select a Centrex feature from the list a
12. menu Form the Settings menu open the Regional menu From the Regional menu select Time Press Ok The Time menu opens From the Time menu select Daylight Saving Press Ok The Daylight screen appears Press Ok The word On appears with a check mark beside it to indicate the feature is enabled Press Ok Daylight Savings Time is enabled You return to the previous screen End Disabling Daylight Saving time Follow this procedure to disable Daylight Saving Time Prerequisites You must be logged on Procedure Steps Step 1 2 3 4 O1 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu Form the Settings menu open the Regional menu From the Regional menu select Time Press Ok The Time menu opens From the Time menu select Daylight Saving Press Ok The Daylight screen appears Carrier VolP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 44 Using the Regional menu Press Ok The word On appears with a check mark beside it to indicate the feature is enabled Press Clear Daylight Savings Time is disabled The word Off appears in the display with a check mark beside it to indicate the feature is disabled You return to the previous screen End Defining the time format Follow this procedure to set the format the terminal uses to display the current time The time format choices are e 12 hour clock
13. more information about how to set up a joint session between your IP Phone 2001 and an IP Softphone m6350 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 96 Use the IP Phon Copyright 2008 Nortel Networks Nortel IP Pho NN10300 005 4 July 20 1 08 97 Access Code summary Contact you system administrator for a list of features available on your IP Phone 2001 and the corresponding Access Codes Use Table 1 to keep track of the feature Access Codes Table 7 Assigned feature access codes ewue access Gods Feature AecessCode Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 98 Access Code summary Nortel IP PI NN103 Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2001 User Guide CICM Copyright 2008 Nortel Networks All Rights Reserved Release CICM 10 1 Publication NN10300 005 Document status Standard Document revision 09 01 Document release date 4 July 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback www nortel com Printed in Canada the United States of America and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed
14. set by the administrator and can be Audio Profile or Audio If your menu option is Audio you can access another submenu with these items Profile Default Volume Prerequisites You must be logged on You must have permission to edit the Audio profile If the administrator has granted you permission a check mark appears beside the profile that appears in the display Procedure Steps Step Action 1 From the main menu open the Settings menu From the Settings menu open the Terminal menu From the Terminal menu select Audio Profile Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 52 Using the Terminal menu 10 If you do not have permission to edit your audio profile only one profile appears This is your Audio profile The procedure is finished If you do have permission to edit your audio profile press Ok on the Local Area Network screen The Audio menu opens Press the down navigation key to select an item Profile or Default Volumes If you select Profile press Ok The profile is selected and you return to the Terminal menu The procedures is finished If you select Default Volumes another menu opens perform one of these steps Select Handset Select Headset Select Handsfree Select Help Press Ok If you selected Handset Headset or Handsfree another menu opens Perform one of these steps Incr
15. 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 24 Making calls L Nortel IP PI NN103 Copyright 2008 Nortel Networks 25 Answering a call Follow this procedure to answer a call Incoming calls cause the telephone to ring and the Message Indicator lamp to flash The IP Phone 2001 does not have a hands free feature You do not press the not press the Line key to answer a call You can press the Line during a call to continue to listen to the caller but you must use the handset to speak to the caller Prerequisites You must be logged on Procedure Steps Step Action 1 When the terminal rings lift the handset 2 Speak into the handset End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Nortel IP PI NN103 Copyright 2008 Nortel Networks 27 Terminating a call Follow this procedure to terminate an active call The Goodbye is useful for dropping out of a conference call or exiting voice mail See Figure 1 IP Phone 2001 page 10 for the location of the key Procedure Steps Step Action 1 Perform one or these actions Return the handset to the cradle Press the Goodbye key The call ends End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ng a call Nortel IP PI NN103 Co
16. 4 Press Ok The Feature menu opens Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 34 Navigating the menu system 5 Perform one of these actions Select Assign then press Ok See Using the Assign menu page 61 for procedures Select Label then press Ok See Labeling a feature page 64 for this procedure Select Options then press Ok See Using the Options menu page 65 for procedures Select Reset then press Ok See Resetting the feature keys to the defaults page 63 for this procedure End Navigating the Directory menu Follow this procedure to open the Directory menu Prerequisites You must be logged on The directory must be assigned to a soft key Procedure Steps Step Action 1 Press the soft key you assigned to the directory The Directory menu opens 2 See Using the Directory menu page 69 for procedures End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 35 Using the Call Services menu Follow procedures in this section to use the Call Services menu to manage soft key assignments Navigation Activating a feature from the menu page 35 Using a soft key to activate a feature page 36 Assigning a feature to a soft key page 36 Removing a feature assignment from a soft key page 37
17. 8 Nortel Networks Navigating the Feature menu 33 3 Press Ok The Call menu opens 4 Perform one of these actions Select Feature then press Ok The Feature menu opens See Using the Feature menu page 61 for procedures Select History then press Ok The History screen appears See Resetting the Inbox or Outbox page 57 for procedures Select Softkey then press Ok See Resetting soft keys to the defaults page 58 End Navigating the Feature menu Follow this procedure to open the Feature menu Beginning with release I SNOS the Call Services menu gives the IP Phone 2001 access to Centrex features the soft keys in the display provide the functionality Any changes the user makes to the 2001 soft key assignments through the 2001 Feature menu apply only when the phone is logged on to an IP Phone 2002 2004 or 2007 which has dedicated feature keys Some options contained in the Feature menu have relevance on the IP Phone 2001 such as the Inbox key but feature key functionality is only present when the IP Phone 2001 is logged on to a IP Phone 2002 2004 or 2007 Relabel soft keys through the Call Service menu only Local features such as Directory contacts cannot be assigned to soft keys Only Centrex features can be assigned to soft keys Procedure Steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu select Feature
18. Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Viewing feature profiles 39 The soft key labels appear End Hiding soft key labels Follow this procedure to manually hide the labels The terminal temporarily hides the soft key labels when it is engaged in a call Prerequisites You must be logged on Procedure Steps Step Action 1 On the terminal press the Services key See figure Figure 1 IP Phone 2001 page 10 for the location of the Services key The soft key labels disappear End Viewing feature profiles Follow this procedure to view the profile for the selected feature Before assigning a Centrex feature to a soft key you should know if the profile is defined as Hide when idle Hide when active or Never hide By knowing the feature profiles you can increase the number of soft key assignments on your terminal by assigning a Hide when idle feature and a Hide when active feature to the same key avoid losing a previously assigned feature by assigning a Never hide feature to the same soft key Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select Details 3 Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 40 Using the Cal
19. NORTEL Nortel IP Phone 2001 User Guide CICM Release CICM 10 1 Document Revision 09 01 www nortel com NN10300 005 Carrier VoIP Release CICM 10 1 Publication NN10300 005 Document status Standard Document release date 4 July 2008 Copyright 2008 Nortel Networks All Rights Reserved Printed in Canada the United States of America and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Business Made Simple and the Globemark are trademarks of Nortel All other trademarks are the property of their respective owners Contents New in this release Features 7 Other changes 7 Overview Basic features 9 Terminal display 10 IP Phone 2001 menu systems Call Services menu 13 Settings menu 13 Regional menu 13 User menu 14 Terminal menu 14 Call menu 14 Softkey Status 14 11 Connecting the IP Phone 2001 components 15 Logging on 17 Logging off 19 Making calls Making a call using off hook dialing 21 Making a call using hands free dialing 21 Make a call using predial 22 Editing a predialed number 22 21 Answering a call 25
20. ay of viewing If no name or number was extracted from the display of the incoming call a No Details message appears in the name number field Use the up and down navigation keys to scroll through the list See these procedures to use the Inbox Viewing Inbox call information page 74 Storing a number from the Inbox page 74 Using the Inbox to make a call page 75 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 90 Inbox Nortel IP PI NN103 Copyright 2008 Nortel Networks 91 Outbox To use the Outbox you must assign the Outbox feature to a soft key After you assign a key the IP Phone 2001 logs all outgoing calls The system logs the outgoing key number time and date If the duration of the call is more than two seconds the system captures the display as it appeared when the call was made The Outbox can store a maximum of 10 calls When the maximum is reached the oldest call is dropped Calls appear in the list in order in which they were made with the most recent call at the top of the list The Outbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you made on the same day on which you view the Outbox A date stamp appears beside calls that you made prior to the day of viewing If no name or number was extracted from the display the number dialed appears Use th
21. bling or enabling Auto Login Follow this procedure to view enable or disable the Auto Login feature Any maintenance activity for example a firmware upgrade results in a forced log off for logged on users If you enable Auto Login if you experience a forced log off you are automatically logged on to the Centrex IP Client Manager when the service is available again Prerequisites You must be logged on You must have permission to edit this feature If you have permission a check mark appears beside Enabled when the screen appears Procedure Steps Step Action 1 From the main menu open the Settings menu Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Changing your password 49 From the Settings menu open the User menu From the User menu select Auto Login Press Ok The Auto Login screen appears displaying your Auto Login profile If you do not have permission to edit this feature the procedure is finished If you have permission to edit this feature click Ok The Enabled screen appears A check mark appears if the feature is enabled Perform one of these steps To enable Auto Login select Enable e To disable Auto Login select Disable Press Ok A check mark appears beside the item you selected You return to the Auto Login screen End Changing your password Follow this procedure to change your password
22. dit the dialpad feedback Procedure Steps Step 1 2 3 4 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu From the Settings menu open the Terminal menu From the Terminal menu select Audio From the Audio Menu use the up down cursor keys to select Dialpad feedback You are now presented with a list of options for Dialpad feedback The currently selected option has a tick against it To change the settings use the up down cursor keys to find the option you want and then press Ok End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 56 Using the Terminal menu r Nortel IP PI NN103 Copyright 2008 Nortel Networks 57 Call menu Follow these procedures to use the Call menu Navigation Accessing the Feature menu page 57 Resetting the Inbox or Outbox page 57 Resetting soft keys to the defaults page 58 Accessing the Feature menu Follow this procedure to open the Feature menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu See Using the Feature menu page 61 for procedures End Resetting the Inbox or Outbox Follow this procedure to delete the contents of your Inbox or your Outbox Prerequisites You must be logged on
23. e up and down navigation keys to scroll through the list The list does not wrap around See these procedures to use the Outbox Viewing Outbox call information page 78 Storing a number from the Outbox page 78 Using the Outbox to make a call page 79 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Nortel IP PI NN103 Copyright 2008 Nortel Networks 93 Using the dialpad to enter text Some screens require you to enter text in order to perform an action such as changing your password or entering names in the directory To enter text you use the dialpad on the IP Phone On the dialpad keys numbered 2 through 9 each have three letters associated with them When entering text press the key once to enter the first letter twice to enter the second letter and three times to enter the third letter No letters are associated with the number 1 or the O keys You can only enter text in the display when you see a flashing cursor in the information line above the soft keys Prerequisites You must be able to enter text in the display Procedure Steps Step Action 1 Perform one of these steps to enter letters Toenter the first letter listed on a key press the key once To enter the second letter listed on a key press the key twice e To enter the third letter listed on the key press the key three times 2 Perfo
24. ease Decrease Apply Default Help Select the audio profile you want and press Ok Your audio profile changes and a check mark appears beside it You return to the Audio Profile screen End Viewing and editing the default volume Follow this procedure to change the default volume of the handset headset handsfree speaker ringer or buzzer Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Adjusting the contrast level of the display 53 Procedure Steps Step 1 2 Action From the main menu select Audio From the Audio Menu use the up down cursor keys to select Default Volumes and press Ok You are now presented with a list of audio devices whose default volumes may be adjusted Use the up down cursor keys to find the device you wish to adjust and press Ok If you selected Handset or Handsfree another menu opens The selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the Screen Press the up cursor key to increase the default volume level of the selected audio device press the down cursor key to decrease the default volume level of the selected audio device Press OK and the settings will be saved Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device Pressing reset will set the vol
25. egional menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu select Regional 3 Press Ok The Regional menu appears 4 See Using the Regional menu page 41 for procedures End Navigating the User menu Follow this procedure to open the User menu Prerequisites You must be logged on Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 32 Navigating the menu system Procedure Steps Step Action 1 From the main menu open the Settings menu From the Settings menu select User Press Ok The user menu opens 4 See Using the User menu page 47 for procedures End Navigating the Terminal menu Follow this procedure to open the Terminal menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu From the Settings menu select Terminal Press Ok The Terminal menu opens 4 See Using the Terminal menu page 51 for procedures End Navigating the Call menu Follow this procedure to open the Call menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu select Call Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 200
26. enu From the Call menu open the Feature menu From the Feature menu select Options From the Options menu select Default Feature Press Ok The Default Features screen appears showing a list of soft keys Scroll through the list to select the key that you want to assign as your default feature key Press Ok The selected key is now your default feature key You return to the Options menu End Assigning the Outbox to a key Follow this procedure to assign the Outbox to a soft key Prerequisites You must be logged on Copyright 2008 Nortel Networks Carrier VolP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Assigning the Outbox to a key 67 Procedure Steps o Copyright 2008 Nortel Networks Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select Options Press Ok The Options menu appears From the Options menu select Outbox Feature Press Ok The Outbox screen appears showing a list of soft keys Scroll through the list to select a key that you want to assign to the Outbox Press Ok The Outbox is assigned to the selected key You return to the Options menu For more information about how to use your outbox see Outbox page 91 End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July
27. es to assign to the soft keys on the IP Phone 2001 Not all features are available on all IP Phones Call Services menu The Call Services menu has six items e Activate allows you to activate the selected feature Change Softkey allows you to change the feature assigned to the selected soft key Details allows you to view the profile of the selected feature Label allows you to relabel the selected soft key e Softkey Status allows you to view the current features assigned the soft keys Unassign allows you to remove a feature assignment from a soft key Feature profiles Each Centrex feature has a profile The profile determines when the feature appears in the display based on the current state of the terminal idle or active There are three possible profiles e Hide when idle Hide when active e Never hide Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 82 Call Services Logically some features are available only when the terminal is active such as Mute Other features like Call Forwarding are available only when the terminal is idle You cannot change the profile that is associated with a feature To realize the greatest benefit from soft key assignments you can assign two features to a single soft key However you can only assign two features to the same key as long as one has a Hide when idle profile and the other is
28. ess these menus Feature History e Softkey Softkey Status This item allows you to view the Centrex features currently assigned to the soft keys Inbox See Inbox page 89 Outbox To use this feature you must assign the Outbox to a Directory Number DN key See Outbox page 91 Directory To use this feature you must assign the Directory to a DN key After you assign a DN key to the Directory use the Directory menu to Add an entry to the directory Edit a directory entry Delete an entry from the directory Make a call using the directory Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 15 Connecting the IP Phone 2001 components Follow this procedure to connect the handset to the terminal and to connect the terminal to the LAN and to a power source CAUTION Risk of equipment damage Do not plug the IP Phone 2001 into a regular telephone jack This causes severe damage to the terminal Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack See Figure 4 IP Phone 2001 connectors page 16 for the location of the connectors Procedure Steps Step Action 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the underside of the terminal 2 Connect the other end of the handset cord the jack on the handset 3 Connect
29. gn the entry to a soft key select the key and press Ok e f you do not want to assign the entry to a soft key press Ok without selecting a key The Save screen appears Press Ok to save your entry A confirmation screen appears Perform one of these steps e To save the entry press Yes The entry is saved To go back and edit the entry press No then press Yes on the Resume Editing screen You return to the edit menu where you can edit the information you have already entered e To cancel the operation and exit from the Directory screens press No End Editing a directory entry Follow this procedure to edit an entry in the directory If you are unfamiliar with how to use the dialpad to enter text see Using the dialpad to enter text page 93 before you begin this procedure Prerequisites You must be logged on Procedure Steps Step 1 2 Copyright 2008 Nortel Networks Action From the Directory list select the entry you want to edit Press Ok The Directory menu opens Press the down navigation key until the Edit window appears Press Ok The Edit Number screen appears Perform one of these steps Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 10 Deleting an entry from the directory 71 e f you want to edit the number use the dialpad to enter the number and press Ok e f you do not want to edit the number press OK The S
30. he Call Services submenu The features that appear in these examples were chosen at random and are not an actual reflection of the features you can expect to find assigned to your line e Not all features are available on all telephones Consult your system administrator to verify which features are available to you Example 1 Assign a feature to a soft key In this example Three Way Call profile Hide when idle is assigned to soft key 1 Table 2 Example 1 Assign a feature to a soft key 1 Key 2004 feature assignment Feature profile 2001 soft key assignment Three Way Call Hide when idle Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 84 Call Services Table 2 Example 1 Assign a feature to a soft key 1 cont d Key 2004 feature assignment Feature profile 2001 soft key assignment Call Forward Hide when active Make Set Busy Hide when active Busy Override Hide when idle Example 2 Reassign a soft key If Three Way Call is replaced by Call Waiting Hide when idle the map looks like this Table 3 M 2 Reassign a soft key 2004 feature assignment Feature profile 2001 soft key o m s anoman Neverna we Example 3 Assign features with opposite profiles to the same key If a second feature such as Make Set Busy Hide when active is assigned to key 1 the map now looks like this Table 4 Example 2 Reassign a s
31. he Inbox Prerequisites You must be logged on Procedure Steps Step 1 a BB N Copyright 2008 Nortel Networks Action Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls Select the number you want to dial Press Ok Select Dial Press Ok The Predial screen appears with the number entered in the display Perform one of these steps To edit the number see Editing a predialed number page 22 To make the call see Make a call using predial page 22 End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 76 Using the Inbox Nortel IP PI NN103 Copyright 2008 Nortel Networks 77 Using the Outbox Follow these procedures to use the Outbox feature You must assign the Outbox feature to a soft key before you can use it See Assigning the Outbox to a key page 66 Navigation Accessing the Outbox page 77 Viewing Outbox call information page 78 Storing a number from the Outbox page 78 Using the Outbox to make a call page 79 Accessing the Outbox Follow this procedure to access and use the Outbox Prerequisites You must be logged on Procedure Steps Step Action 1 Press the soft key that you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls 2 Select an item from the lis
32. he Regional menu opens A list of available languages appears Scroll through the list and select your preferred language Press Apply Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 42 Using the Regional menu The terminal now displays text in the selected language You return to the previous screen End Selecting the time zone Follow this procedure to select a time zone Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens From the Time menu select Hours from GMT Press Ok The Hours from GMT screen appears O1 To change the time zone press Clear Scroll through the list and select a time zone The display changes to show the time based on the time zone you selected 9 Press Ok The time is displayed using the selected time zone You return to the previous screen End Enabling Daylight Saving time Follow this procedure to set Daylight Saving Time Prerequisites You must be logged on Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Disabling Daylight Saving time 43 Procedure Steps O1 Action From the main menu open the Settings
33. in menu select Call Services 3 Press Ok The Call Services menu opens 4 See Using the Call Services menu page 35 for procedures End Navigating the Settings menu Follow this procedure to open the Settings menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu select Settings 2 Press Ok The Settings menu opens 3 Perform one of these actions To configure regional preferences including the language time and time and date formats select Regional and Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Navigating the User menu 31 press Ok The Regional menu opens See Navigating the Regional menu page 31 for more information To configure user account preferences including changing your user name and password select User and press Ok The User menu opens See Navigating the User menu page 31 for more information To configure terminal preferences including your audio profile and performing a firmware upgrade select Terminal and press Ok The Terminal menu opens See Navigating the Terminal menu page 32 for more information To access the Features menu and the History menu select Call and press Ok The Call menu opens See Navigating the Call menu page 32 for more information End Navigating the Regional menu Follow this procedure to open the R
34. isplay except when the terminal is in the state specified by the profile Hide when idle or Hide when active If a feature is already assigned to the selected soft key a message prompt appears to ask if you want to replace the current assignment Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select the feature you want to assign to a soft key From the Call Services menu select Change Softkey Press Ok The Select Key screen appears Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Resetting soft keys to the default 37 5 Press the soft key below the number of the key to which you want to assign the feature The confirmation screen appears 6 Confirm the action The feature is assigned to the selected soft key End Removing a feature assignment from a soft key Follow this procedure to remove the feature assignment from a soft key The feature is still available from the Call Services menu Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu From the Call Services menu select Unassign Press Ok The confirmation screen appears 4 Confirm the action The feature assignment is removed from the soft key End Resetting soft keys to the default Follow thi
35. l Services menu The profile appears End Labeling soft keys Follow this procedure to replace the default soft key label that is associated with a feature The label can be a maximum of 5 characters in length The label can consist of any alphanumeric characters and dialpad symbols Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu From the Call Services menu select Label Press Ok The Enter Label screen appears 4 Use the dialpad to enter the new label Press Ok The soft key label associated with that feature is changed End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 41 Using the Regional menu Follow the procedures in this section to configure time and date settings that appear in the display Navigation Selecting the language page 41 Selecting the time zone page 42 Enabling Daylight Saving time page 42 Disabling Daylight Saving time page 43 Defining the time format page 44 Defining the date format page 45 Resetting the default time page 46 Selecting the language Follow this procedure to select your language preference Prerequisites You must be logged on Procedure Steps Step Action 1 From the Settings menu open the Regional menu From the Regional menu select Language Press Ok T
36. le is Yes You cannot log on until you perform the upgrade If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys To perform an upgrade see Performing a firmware upgrade page 54 Procedure Steps Step Action 1 If the Selective Gateway Login feature is configured on your system press the down navigation key to scroll through the list to select the gateway 2 When the gateway you want appears press Ok or start entering your user name If the Username Screen appears when you start to enter your user name the characters you already entered appear in the Username field 3 If you make a mistake entering your user name press Clear to clear the field and re enter your user name If your user name is too long for the display longer than 15 characters the digits scroll to the left and an ellipsis appears to the left of the field 4 Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 18 Logging on The password screen appears 5 Enter your password For security the password characters are displayed as asterisks 6 If you make an error press Clear to clear the field and then enter your password 7 Press Ok You are logged on and the Menu screen appears End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standa
37. nal menu select Time Press Ok The Time menu opens From the Time menu select Date Format Press Ok The Date Format screen appears Scroll through the Date Format options to select the format you want your terminal to use A check mark appears beside the format currently used by the terminal To disable the currently selected format press Clear To enable a format scroll to the format and press Ok A check mark appears beside the option to indicate that it is enabled Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 46 Using the Regional menu The date is displayed in the selected format You return to the previous screen End Resetting the default time Follow this procedure to reset the display to the default time format Prerequisites You must be logged on Procedure Steps Step 1 2 3 4 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu Form the Settings menu open the Regional menu From the Regional menu select Time Press Ok The Time menu opens From the Time menu select Reset to Defaults A confirmation screen appears Confirm the action The terminal reverts to the default time settings You return to the previous screen End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 47 Using the User menu Follow these procedu
38. nd press OK Use the Call Services menu to Activate a feature Deactivate a feature Assign a Centrex feature to a soft key Remove a feature from a soft key Reset the soft keys to the default settings e View the current soft key assignments View a feature profile Change the label associated with a soft key Settings menu The Settings menu provides access to these submenus which allow you to configure user preferences Regional menu Items in the Regional menu allow you to select the your language the time zone and the time and date format the terminal uses or to reset these terminal settings to their defaults Use the Regional menu to configure Language preference Time format which allows you to configure the following Time zone Enable or disable Daylight Saving Time Select the format used to display the time Select the format used to display the date Reset the time to the defaults Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 14 IP Phone 2001 menu systems User menu Use the User menu to View your user name View your login type Enable or disable auto login feature Change your password Terminal menu Use the Terminal menu to configure your View your audio profile Adjust the contrast level of the display Performing a firmware upgrade Call menu The Call menu allows you to acc
39. ns menu When a key is defined as Central you get this menu 1 Key Type 2 AutoScroll When you select Local the second menu item changes to 2 Feature Selecting Feature and pressing Ok opens a list the Directory contacts list By default the first item in the list has a check mark beside it and is empty You can scroll through the list using the navigation keys to select an entry and then press OK to have that contact appear against the selected soft key For example selecting the first entry and pressing Ok causes that entry to appear as a label above soft key 2 The label follows the format defined for this entry After the key is configured you can dial the person by pressing the soft key Prerequisites You must be logged on Procedure Steps Step Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select Assign Press Ok The Assign menu opens a fF o N o From the Assign menu select Key Type Perform one of these steps To assign a feature from the core select Central Toassign a feature locally select Local 8 Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Resetting the feature keys to the defaults 63 The key type is assigned and a check mark appears beside the item to indicate that type is active Y
40. ntrast press the down navigation key The percentage scale on the screen shows the degree of change The level continues to decrease or increase each time you press the key Stop pressing the key when you find the contrast you like Press Ok The current contrast level is saved and you return to the previous Screen End Performing a firmware upgrade If a firmware upgrade is available for the IP Phone the system prompts you to upgrade when you log on If the terminal is below the minimum level the only option is Yes You cannot log on until you perform the upgrade If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys While an upgrade is in progress the terminal reboots and becomes temporarily unavailable Prerequisites You must be logged on Procedure Steps Step 1 Copyright 2008 Nortel Networks Action From the main menu open the Settings menu From the Settings menu open the Terminal menu From the Terminal menu select Upgrade Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Viewing and editing Viewing and editing the dialpad feedback 55 Press Ok A confirmation screen appears Confirm the action A second confirmation screen appears Confirm the action The firmware is downloaded End the dialpad feedback Use the following procedure to view and e
41. oIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 60 Call menu Nortel IP PI NN103 Copyright 2008 Nortel Networks 61 Using the Feature menu Follow these procedures to use the Feature menu Navigation Using the Assign menu page 61 Defining the Key type page 62 Enabling or disabling AutoScroll page 63 Resetting the feature keys to the defaults page 63 e Labeling a feature page 64 Using the Options menu page 65 Enabling or disabling Auto Hide page 65 Defining your default feature page 66 e Assigning the Outbox to a key page 66 Using the Assign menu Follow this procedure to open the Assign menu Prerequisites You must be logged on Procedure Steps Step Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Feature menu select Assign 1 2 3 From the Call menu open the Feature menu 4 5 Press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 62 Using the Feature menu The Assign menu opens End Defining the Key type Follow this procedure to define the key type On the Features menu if you select a feature assigned to a soft key you can change the key type to from Central to Local Changing the key type to Local causes a change in the Optio
42. oft key Key 2004 feature assignment Feature profile 2001 soft key assignment Three Way Call Hide when idle Call Forward Hide when active s Ring Again Neverna noe Carrier VolP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Soft key assignment 85 Example 4 Replace a feature with one with a like profile When a key has two features assignment to it you can replace one feature with another with the same profile without losing the other feature Therefore if Call Forward is assigned to key 1 it replaces Make Set Busy but not Call Waiting The new map looks like this Table 5 Example 2 Reassign a soft key Key 2004 feature assignment Feature profile 2001 soft key assignment Three Way Call Hide when idle Call Forward Hide when active s Ring Again neverne Ne Example 5 Assign a Never hide feature to key already assigned A feature with a Never hide profile always replaces a feature with a Hide when idle or Hide when active profile This example shows what happens if you assign a feature with a Never hide profile to key 1 Table 6 C 2 Reassign a soft key 2004 feature assignment Feature profile 2001 soft key Ir E Three Way Call Hide when idle None Call Forward Hide when active ECTS CE CS EE Carrier VolP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 N
43. one end of the CAT 5 line cable to the LAN Ethernet port identified with a LAN icon located on the underside of the terminal 4 Plug the other end of the CAT 5 line cable into the IP network Contact your installation technician for the proper power option The IP Phone 2001 can be powered by an AC adapter or over a LAN 6 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 7 Secure the terminal footstand to the base End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 16 Connecting the IP Phone 2001 components Procedure job aid This figure shows the location of the connectors on the back of the IP Phone 2001 terminal Figure 4 IP Phone 2001 connectors CUE LAN Ethernet port andset jack Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 17 Logging on Follow this procedure to log on to an IP Phone 2001 If the Centrex IP Client Manager CICM is set up as part of a group of CICMs you can choose which CICM to connect to After you select a gateway the terminal directs itself to that CICM and the Username screen appears If a firmware upgrade for the IP Phone 2001 is available the system prompts you to upgrade when you log on If the terminal is below the minimum level the only option availab
44. ortel Networks Nortel IP PI NN103 Copyright 2008 Nortel Networks 87 Mute feature The IP Phone 2001 does not have a fixed Mute key but a Mute feature is available from the feature list The Mute feature profile is Hide when idle therefore the item appears in the display only when the handset is active To activate the Mute feature see Activating a feature from the menu page 35 To assign the feature to a soft key see Assigning a feature to a soft key page 36 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 88 Mute Nortel IP PI NN103 Copyright 2008 Nortel Networks 89 Inbox The IP Phone 2001 has a dedicated fixed key for the Inbox The system logs the incoming key number time and date as well as the display shown on the IP Phone 2001 at the time of the incoming call The information from the display is captured only if the call lasts for more than two seconds The Inbox can store a maximum of 10 calls When the maximum is reached the oldest call is dropped Calls appear in the list in order in which they were received with the most recent call at the top of the list The Inbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you receive on the same day on which you view the Inbox A date stamp appears beside calls that arrive prior to the d
45. ou return to the Feature Screen End Enabling or disabling AutoScroll If the AutoScroll feature is enabled the IP Phone automatically directs you to the screen for the active feature For example if your second soft key is configured on screen two and you get a call to that number the feature screens scroll to page two You can answer the call immediately without searching for the screen Prerequisites You must be logged on Procedure Steps Step oa BB N Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select Assign From the Assign menu select AutoScroll Press Ok The AutoScroll screen appears Perform one of these steps To enable AutoScroll select Enable To disable AutoScroll select Disable Press Ok A check mark appears beside the item to indicate your choice You return to the Assign menu End Resetting the feature keys to the defaults Follow this procedure to reset the keys to the default settings Prerequisites You must be logged on Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 64 Using the Feature menu Procedure Steps Labeling a feature Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Featu
46. pyright 2008 Nortel Networks 29 Navigating the menu system Follow the procedure in this section to access and use the menu system Use the navigation keys to scroll through menus and screens Navigation Navigating the Main menu page 29 Navigating the Call Services menu page 30 Navigating the Settings menu page 30 Navigating the Regional menu page 31 Navigating the User menu page 31 Navigating the Terminal menu page 32 Navigating the Call menu page 32 Navigating the Feature menu page 33 Navigating the Directory menu page 34 Navigating the Main menu Follow this procedure to navigate the main menu system Only menu items numbered 0 through 9 have a dialpad shortcut Prerequisites You must be logged on Procedure Steps Step Action 1 Press the Menu soft key The main menu opens 2 To select a menu item perform one of these actions Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 30 Navigating the menu system Select the item in the menu and press Ok Press the number on the dialpad that corresponds to the menu item The feature screen opens immediately End Navigating the Call Services menu Follow this procedure to open the Call Services menu Prerequisites You must be logged on Procedure Steps Step Action 1 Press Menu The main menu opens 2 From the ma
47. rd 4 July 2008 Copyright 2008 Nortel Networks Logging off Follow this procedure to log off from the network Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu select Log Off 2 Press Ok A confirmation screen appears 3 Press Yes You are logged off from the network End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 20 Logging off EE Nortel IP PI NN103 Copyright 2008 Nortel Networks 21 Making calls Follow these procedures to make calls Navigation Making a call using off hook dialing page 21 Making a call using hands free dialing page 21 Make a call using predial page 22 Editing a predialed number page 22 Making a call using off hook dialing Follow this procedure to make a call using off hook dialing Prerequisites You must be logged on Procedure Steps Step Action 1 Pick up the handset You hear a dial tone Use the dialpad to enter the number When the call is answered lift the handset and speak into the mouthpiece End Making a call using hands free dialing Follow this procedure to make a call using hands free dialing See Figure 1 IP Phone 2001 page 10 for the location of the Line key Prerequisites You must be logged on Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 J
48. re menu From the Feature menu select Reset Press Ok The Reset screen appears Press Yes The keys are reset to the default settings You return to the Assign menu End Follow this procedure to change feature labels associated with soft keys Relabel Centrex feature labels through the Call Service menu only See Labeling soft keys page 40 If you are unfamiliar with how to use the dialpad to enter text see Using the dialpad to enter text page 93 before you begin this procedure Prerequisites You must be logged on Procedure Steps Step a fF WO N ON Oo Copyright 2008 Nortel Networks Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select the feature to relabel From the submenu select Label The Enter Label screen appears Press Clear to delete the current label Use the dialpad to enter the new label To correct the label press Bkspc When you have correctly entered the new label press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Enabling or disabling Auto Hide 65 The new label is applied You return to the Feature menu End Using the Options menu Follow this procedure to open the Feature menu Prerequisites You must be logged on Procedure Steps Step Action From the main menu open the Settings men
49. res view and edit your User profile Navigation e Viewing your user name page 47 Viewing your login type page 47 Viewing disabling or enabling Auto Login page 48 Changing your password page 49 Viewing your user name Follow this procedure to view your user name Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Username 4 Press Ok The Username screen appears with your user name displayed End Viewing your login type Follow this procedure to view your login type Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 48 Using the User menu The terminal can operate in one of two login types Unique the terminal cannot join a session with an m6350 SoftClient Joint the terminal can operate in a joint session with an m6350 SoftClient In the display a check mark beside a login type indicates the current mode Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Login Type 4 Press Ok The Unique screen appears c Press the down navigation key to view the Joint screen Press Ok to return to the User menu End Viewing disa
50. rm these actions to enter special characters See Procedure job aid page 94 for the list of special characters that are available Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 94 Using the dialpad to enter text Procedure job aid Press the Symbol soft key A list of symbols opens e Use the navigation keys to scroll through the list and select the symbol Press Ok to save the symbol to the text string you are entering End This list shows the output associated with each key on the dialpad Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key 10 Ung AAAA EBCQCa a cebcg SEE E Fdee f3 A i00000 0O0mn o 6 j V diei Mi W XY Y bRZwxyybyz I amp 10123456 Carrier VoIP Copyright 2008 Nortel Networks Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 95 Use the IP Phone 2001 with the IP Softphone m6350 Beginning with release I SNOS the Call Services menu gives the IP Phone 2001 access to Centrex features the soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004 Any changes the user makes to the 2001 feature key assignments through the feature menu apply only when the user is logged onto an IP Phone 2002 or 2004 which has dedicated Feature Keys Contact your system administrator for
51. rming a firmware upgrade 54 Viewing and editing the dialpad feedback 55 Call menu 57 Accessing the Feature menu 57 Resetting the Inbox or Outbox 57 Resetting soft keys to the defaults 58 Using the Feature menu 61 Using the Assign menu 61 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Defining the Key type 62 Enabling or disabling AutoScroll 63 Resetting the feature keys to the defaults 63 Labeling a feature 64 Using the Options menu 65 Enabling or disabling Auto Hide 65 Defining your default feature 66 Assigning the Outbox to a key 66 Using the Directory menu Adding an entry to the directory 69 Editing a directory entry 70 Deleting an entry from the directory 71 Making a call using the directory 72 69 Using the Inbox Accessing the Inbox 73 Viewing Inbox call information 74 Storing a number from the Inbox 74 Using the Inbox to make a call 75 73 Using the Outbox Accessing the Outbox 77 Viewing Outbox call information 78 Storing a number from the Outbox 78 Using the Outbox to make acall 79 77 Call Services Call Services menu 81 Feature profiles 81 Soft key assignment 82 Examples of feature to soft key mapping 83 81 Mute feature 87 Inbox 89 Outbox 91 Using the dialpad to enter text 93 Use the IP Phone 2001 with the IP Softphone m6350 95 Access Code summa
52. ry Carrier VolP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 97 Nortel IP PI NN103 Copyright 2008 Nortel Networks New in this release Features There were no feature changes made to this document Other changes There were no other changes made to this document Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks New in this Nortel IP PI NN103 Copyright 2008 Nortel Networks Overview The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Basic features The IP Phone 2001 supports these features four soft keys multifield LCD screen speaker for on hook dialing or on hook listening volume control bar for adjusting ringer speaker and handset volume two specialized fixed keys Services Inbox three Call processing fixed keys Line Hold Goodbye Automatic network configuration Not all features are available on all telephones Consult your system administrator to verify which features are available to you Figure 1 IP Phone 2001 page 10 shows the location of the keys and the components of the IP Phone 2001 Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nor
53. s procedure to reapply the default soft key assignments Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu From the Call Services menu select Softkey Press Ok The Default confirmation screen appears Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 38 Using the Call Services menu 4 Confirm the action 5 Press Ok The soft key assignments are reset to the default End Viewing soft key assignments Follow this procedure to view a list of soft key assignments Prerequisites You must be logged on Procedure Steps Step Action 1 From the main menu open the Call Services menu From the Call Services menu select Softkey Status Press Ok The Softkey screen appears showing the current feature assignments End Displaying soft key labels while on a call Follow this procedure to force the terminal to display the soft key labels When an IP Phone is engaged in a call the terminal clears the soft key labels so that other information can be displayed When the labels disappear a timer starts running After 4 or 5 seconds the labels reappear in the display Prerequisites You must be logged on Procedure Steps Step Action 1 On the terminal press the Services key See figure Figure 1 IP Phone 2001 page 10 for the location of the Services key
54. t Store Press Ok The Edit screen appears See Editing a directory entry page 70 for this procedure End Using the Outbox to make a call Follow this procedure to make a call using the Outbox Prerequisites You must be logged on Procedure Steps Step 1 a BB N Copyright 2008 Nortel Networks Action Press the soft key you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls Select the number you want to dial Press Ok Select Dial Press Ok The Predial screen appears with the number entered in the display Perform one of these steps To edit the number see Editing a predialed number page 22 To make the call see Make a call using predial page 22 End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 80 Using the Outbox Nortel IP PI NN103 Copyright 2008 Nortel Networks 81 Call Services The introduction of Call Services gives the IP Phone 2001 access to Centrex features which are assigned by your system administrator Any call service features that are provisioned on your line are available when the IP Phone 2001 logs on to the Centrex IP Client Manager CICM You can have a maximum of 14 features assigned to your line The full list of features is accessed through the Call Services menu It is from this list that you can choose specific featur
55. t and press Ok Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 78 Using the Outbox 3 Perform one of these steps Select Dial to call the number Select Display to view caller information Select Store to store the number in the directory End Viewing Outbox call information Follow this procedure to view the information about a call in the Outbox Prerequisites You must be logged on Procedure Steps Step Action 1 Press the soft key that you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls Select a number from the list Press OK The Dial screen appears 4 Press the down navigation key The Display screen appears 5 Continue to press the down navigation key to view the information End Storing a number from the Outbox Follow this procedure to store a number from the Outbox to the directory Prerequisites You must be logged on Procedure Steps Step Action 1 Press the soft key that you assigned to the Outbox Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Using the Outbox to make a call 79 The Outbox screen appears showing a list of the 10 most recent outgoing calls Select a number from the list Press OK The Dial screen appears Press the down navigation key to selec
56. tel Networks 10 Overview Figure 1 IP Phone 2001 Message Waiting Indicator Incoming Call Indicator NORTEL NETWORKS LCD screen Soft keys Up Navigation key Down Navigation key Dialpad Services key inbox key Goodbye key Hold key Line DN key Volume Control Bar Terminal display Figure 2 IP Phone 2001 display page 10 describes the IP Phone 2001 display areas Figure 2 IP Phone 2001 display NORTEL CTE oaks information area line WDate and time end ant nt tt tt td t t a t e Information area area shared with date and time in gray Character overwritten dynamically by down arrow Soft keys and area shared dynamically with soft keys Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 11 IP Phone 2001 menu systems After you have successfully logged on to the IP Phone the menu systems are active and available Menu items the Inbox the Outbox and Directory entries are accessed through lists An up or down arrow appears beside an item to indicate the navigation key you can press to scroll to the next item Labels appear on the bottom row above the soft keys in response to items selected in the display The IP Phone menu system provides access to these menus and submenus Logoff e Call Services Settings Regional User Terminal Call Directory e Inbox
57. to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Business Made Simple and the Globemark are trademarks of Nortel All other trademarks are the property of their respective owners NORTEL
58. u From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select Options Press Ok The Options menu opens oa BB N End Enabling or disabling Auto Hide Follow this procedure to enable or disable the Auto Hide feature The Auto Hide feature allows only those features that are available for use to appear in the display Feature availability depends on the state of the terminal and the administrator settings Prerequisites You must be logged on Procedure Steps Step Action From the main menu open the Settings menu From the Settings menu open the Call menu From the Call menu open the Feature menu From the Feature menu select Options Press Ok The Options menu opens a fF WO N Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks 66 Using the Feature menu Perform one of these steps Toenable Auto Hide select Enable To disable Auto Hide select Disable Press Ok A check mark appears beside the item to indicate if the feature is enabled or disabled You return to the Options menu End Defining your default feature Follow this procedure to assign a feature to your default soft key Prerequisites You must be logged on Procedure Steps Step oa fF Q N a Action From the main menu open the Settings menu From the Settings menu open the Call m
59. uly 2008 Copyright 2008 Nortel Networks 22 Making calls Procedure Steps Step Action 1 With the handset in the cradle press the Line key on the terminal You hear a dial tone 2 Use the dialpad to enter the number 3 When the call is answered lift the handset and speak into the mouthpiece End Make a call using predial Follow this procedure to use the predial feature to make a call Prerequisites You must be logged on Procedure Steps Step Action 1 Use the dialpad to enter the number before you lift the handset Do not press the Line key The number is entered into the terminal 2 When you want to make the call press Ok The number is dialed 3 When the call is answered lift the handset and speak into the mouthpiece End Editing a predialed number Follow this procedure to edit a number held in the predialed state Prerequisites You must be logged on Anumber must be predialed Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 Copyright 2008 Nortel Networks Editing a predialed number 23 Procedure Steps Step Action 1 Perform one of these steps To delete numbers that appear to the left of the cursor press Bkspc To delete numbers that appear to the right of the cursor press Delete Use the dialpad to enter the new number Press Ok to dial the number End Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09
60. ume level to the nominal level of OdB and save this new setting If you selected Ringer or Buzzer another menu opens The selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the Screen Press the up cursor key to increase the default volume level of the selected audio device press the down cursor key to decrease the default volume level of the selected audio device Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device Pressing reset will set the volume level to the nominal level Press OK and the settings will be saved You may also press Play to hear the volume level of the Ringer or Buzzer volume settings Also included in the menu for default volumes is the Help option End Adjusting the contrast level of the display Follow this procedure to adjust the contrast level of the display Prerequisites You must be logged on Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 54 Using the Terminal menu Procedure Steps Action From the main menu open the Settings menu From the Settings menu open the Terminal menu From the Terminal menu select Display Press Ok The Contrast screen appears Perform one of these steps To decrease the contrast press the up navigation key e To increase the co
61. urname screen appears Perform one of these steps e f you want to edit the surname use the dialpad to enter the name and press Ok e f you do not want to edit the name press OK The First Name screen appears Perform one of these steps e f you want to edit the first name use the dialpad to enter the name and press Ok e f you do not want to edit the name press OK The Feature Key screen appears Perform one of these steps e f you want the entry to appear on a feature key enter the key and press Ok e f you do not want the entry to appear on a feature key press Ok without pressing a feature key The Save screen appears Press Ok to save your entry A confirmation screen appears Perform one of these steps e To save the entry press Yes The entry is saved To go back and edit the entry press No then press Yes on the Resume Editing screen You return to the edit menu where you can edit the information you have already entered e To cancel the operation and exit from the Directory screens press No End Deleting an entry from the directory Follow this procedure to delete an entry from the directory Prerequisites You must be logged on Copyright 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2001 User Guide CICM NN10300 005 09 01 Standard 4 July 2008 72 Using the Directory menu Procedure Steps Step Action 1 From the Directory list select the name you want to delete 2

Nortel Networks IP Phone 2001 User's Manual

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