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Nortel Networks i2021 Series User's Manual

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1. 6 TermOnly Call Appearance 3l Testing seed ete aden Tilting Display Time amp Date Setting 26 Transfert Roe 45 46 TSMS x eot ies 56 V NASW ctr eedtum tttm 60 Viewing Angle 24 Voice Operation Features 2 VOLUME teet 2 29 42
2. sssese 41 Call Appearance LED s eeseeesseeeeeeereenennennenn 41 Non Programmable Hardkeys and hdicators esses 41 The Display Window and Menus eH 42 Placing Calls 1 53 05 pr PO eut LO Duis 43 Answering Incoming Calls ssseee em 43 Hold Key icon ies Pete E bed etes ae e 45 Transfer Conference and Drop ssssssssssseee 45 The Drop Feat re 3 irme dy eere dll 48 TELESET FEATURES dt e S i tt s 49 Redial erosen y a e eua BL euius 49 crap E 49 Call Records 3 om attente Sed ettet eosdem 51 ADVANCED FEATURES itr iore E e e abr c Roo ee o ptones 56 DSS BLF Direct Station Select Busy Lamp Field 56 TSMS Not Available in this Release esses 56 Disabling SoflK6yS inei c ida trie bete tiep bins 56 Key Mappltgs noe eee bed chr teas ene ute E e e Due 58 InSpect iouis enu pr ete o t o D OI petias 59 i2021 ISDN Teleset TABLE OF CONTENTS Ir RET 60 Protecting Keys from Being Overwritten aeee 61 Disabling the Automatic Download eese 62 Protecting Specific Keys from an Automatic Download 62 Key GIIGKS HMI CC UE baeeatas dpe deseo 63 Disable Logging einn noe coc eec ce dece t ee 63 D cupn e TEE 63 MAINTAINING THE TELESET sssssssseeseenee nennen 65 Checking the FW Versi
3. 45 i2021 ISDN Teleset TRANSFERRING INCOMING CALLS 1 Answer the incoming call 2 Pressthe Conf TR or the Transfer key which ever key applies to your service 3 Place an outgoing call When you hear ringing press Transfer NOTE You may announce the transferred call before completing the transfer or abort the transfer by pressing the original held Call Appearance Always complete the transfer by either pressing the transfer key or by returning to the original call before answering another call 3 WAY CONFERENCING X Connected Conf Trans Drop 0000 MORE is flashing ome Z N NOTE On the Nortel DMS 100 and Siemens EWSD switches the Conf key is displayed as Conf Tr On the Lucent Technologies 5BESS switch it is displayed as Conf and Trans keys CONFERENCING TWO OUTGOING CALLS 1 Place the first call 2 Pressthe Conf or the Conf Tr softkey the phone automatically provides dial tone from another Call Appearance 3 Dial the number of the second party 4 Pressthe Join key to complete the conference This display is shown after the second call is ringing 46 i2021 ISDN Teleset MORE is lit e NOTE You may press the Join key after the second party answers or while it is ringing The Conf key will always change to AdNext If you only subscribe to 3 Way Conferencing you cannot add any more to the conference NOTE When you attempt to join a 4 party
4. MANUALLY ENTERING THE SPID 1 Press MENU MORE MORE Config MORE MORE SPID 2 Press Change if you want to edit the SPID Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad Press Clear if you want to erase the entire existing SPID Press Bkspc to erase SPID digits one at a time SPID 84755512340101 Change Clear oocee MORE is flashing om 4 N 3 Up to twenty digits can be entered as the SPID After entering the digits press Save to enter into non volatile memory If an error is made use the Bkspc backspace key to edit Enter the corrected digits and press Save Press MENU to return to the idle screen i2021 ISDN Teleset SPID 84755512349101 Auto Bkspc Save ooee MORE is flashing e A N When the SPID entry is complete the Teleset must be programmed The i2021Teleset can download the switch parameters and or can be manually programmed NOTE If the SPID is greater than 19 digits an lt will appear to the left of the SPID digits Use the volume control key to view the entire SPID MANUAL SWITCH DOWNLOADING Switch parameters may be downloaded from the switch to the Teleset over the ISDN line A download can be requested up to three times in a five minute period To download proceed as follows 1 Press MENU MORE MORE Config MORE MORE and ReqParam RunSPM depending on the switch in order A message indicates
5. the top line of the display once 44 i2021 ISDN Teleset Call Apprearance Being Displayed Calling Line ID Call Duration a Ed s Garage 847 5 Conf Trans Drop o o MORE is i Fig 9 Calling Party Name NOTE The complete top line of the display Calling Line ID can be viewed on any Off Hook Call Appearance by pressing the Call Appearance key Pressing an Off Hook Call Appearance key will cause the display to scroll Hold Key During a call you can answer an incoming call or initiate another call by pressing the Hold key The original call is held until you return to it Automatic Hold is a standard feature of National ISDN This operates by pressing another Call Appearance key while on a call Your call is automatically placed on hold and the Call Appearance flashes to indicate the held conversation 1 2 3 4 During a call press Hold or a new Call Appearance key If you selected Hold press a Call Appearance key and complete the call Return to the original call by pressing the flashing hardkey Go On Hook after the call is complete Transfer Conference and Drop These very useful features are available on your Teleset Transfer Conference and Drop are actually switch features and must programmed both in the switch and in the Teleset The Conference key can give you access to 3 way and or 6 way conferencing depending upon which features are administered by your service provider
6. Configurations sseseee 8 Connections eeee 5 Preference Ringing Line 43 Liquid Crystal Display LCD 25 Local Features sese Logo Plate Installing Manual Install Manual SPID Manual Switch Settings Memory Non Volatile Network Features eee No Line Preference Non Volatile Memory INE TI Zee ceder one pea eL Off Hook Dialing 43 On Hook Dialing 43 P Parameter Download Disable reete Passive Bus eee Password sss Point to Point Circuits Power Connections Primary Call Appearance 30 Priority Call Appearance 31 Programmable Features provider ss etre PST PS2 oed enters Ringer Controls Ringer Volumes 42 Ringing Line Preference 43 Ringing Pattern sss 27 i2021 ISDN Teleset Signal etes 11 SOIL Keys c cn ote n 12 Softkeys Disable ere 57 Speaker Phone 2 42 Speed Dial sss 33 34 SPID 5 uec xn 8 15 Switch Settings 5 6 9 18 Switch Type sse 9 System Configurations 7 T T lesetz eme 11 65 Terminating Resistors
7. ISDN Teleset Press MENU to exit NOTE An explanation of the options provided by the MORE key is found in the Basic Operation section found in Chapter 2 SETTING THE DATE AND TIME CLOCK Setting the time and date are important to the accuracy of your Teleset This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date The graphic flowchart may be useful in setting the time Set the time as follows 1 Press the MENU hardkey View SpDial Clock Alarm ooe0 MORE is flashing N 2 Pressing Clock returns the next screen The digit set is two characters long hour minute second Use the touchtone keypad to enter the digits using a zero for numbers below 10 as in the example Then press Save 2 28 O00 Enter Date Bkspc oooe MORE is flashing A v 26 i2021 ISDN Teleset 3 The next screen is used to edit the clock functions Example 92 19 04 AM AM PM 24 12 Bkspc oooe MORE is flashing N 4 Enter the clock digits and press Save Pressing Save returns the following screen RINGING PATTERNS Your Teleset has up to ten different ringing patterns to signal incoming calls Set the pattern as shown below 1 Press MENU then MORE When the screen below is returned press Ring 27 i2021 ISDN Teleset 2 On this screen you choose the ringing pattern RingPattern e
8. O O O MORE is flashing N 39 This selection returns a screen prompting you to select a ringing pattern 0 9 As an example we press the digit 3 on the keypad We confirm 3 on the following screen and press Accept to enter your choice Pattern3 Select It Accept SaVol ee oo MORE is flashing gt eo N NOTE Before accepting the ring volume can be adjusted by using the volume key and saved by pressing SaVol 28 i2021 ISDN Teleset Press MENU to return to the startup screen The SaVol key sets the default level of the ringing pattern The Ring Pattern level returns to this volume setting if the Teleset power is reset The Ringing Pattern volume may be adjusted at any time by pressing the volume keys while the Teleset is ringing The Teleset will remember the volume setting until power is reset iD vou CM 2 RING The 2 Ring option controls how the Teleset audibly reacts to an incoming call on another Call Appearance when you are already off hook on an active call The choices are Continuous Ring Partial Ring and No Ring With Continuous Ring the Teleset will sound the 2 Ring beep with every ring cycle With Partial Ring the Teleset will sound the ou Ring beep with a shorter duration every other ring cycle With No Ring there will be no audible ring during the ringing cycle NOTE In all cases the Call Appearance LED will flash and the display will conti
9. a successful or failed download If successful the remainder of the setup parameters need not be entered These setup characteristics include conference drop transfer and Call Appearances You must enter these parameters manually if the download fails Press MENU to return to the idle power up screen NOTE If the Teleset detects a DMS 100 or the switch is programmed as a DMS 100 the ReqParam softkey will be displayed as RunSPM If the Teleset has not linked with the switch the display will show Layer 3 Not Initialized Data Link Down or Line Not Ready MANUALLY PROGRAMMING CALL APPEARANCES Take a look at the layout of the Line and Call Appearance keys These 16 keys are located on the far right hand side of the phone The upper left hand 18 i2021 ISDN Teleset key is the default or primary key This key must remain a Call Appearance key All of the other 15 keys are programmable It is important to check with your system administrator to see how your Teleset is provisioned at the switch You will have at least one Directory Number DN and at least one or more Call Appearances CA Both the Directory Numbers and the Call Appearances must mirror the provisioning at the switch To configure the DN CA 1 Press MENU MORE MORE Config MORE MORE DN CA The following is displayed DN Unknown Next Prev Change Clear 000 o MORE is flashing gt A b i2021 ISDN Teleset The f
10. accidentally falls into water do not retrieve it until you have disconnected it from the telephone line Disconnect it at the wall jack only This product should not be placed near or over a radiator or heat register Do not place this product in such a way as to cause the cord to bea tripping hazard To avoid the risk of electrical shock never push objects of any kind through slots or openings in the product Do not disassemble this product Opening the product can expose hazardous voltage which may cause an electrical shock Unplug this equipment and refer to a qualified technician if 1 The cord is damaged or frayed 2 Liquid has been spilled on this equipment 3 This equipment has been exposed to water or rain 4 fthis equipment does not operate properly 5 If this equipment has been dropped or appears damaged Avoid using this equipment during an electrical storm Do not use this equipment to report a gas leak if it is in the vicinity of the leak This product should not be placed on an unstable table stand or cart The product may fall causing serious damage to it Do not overload wall outlets and extension cords as this can result in risk of fire and electrical shock This product should only be operated from the type of power source indicated on the label If you are not sure of the type of power supplied to your home consult your dealer or local power company SAVE THESE INSTRUCTIONS i2021 ISDN Teleset TABL
11. first DN had two Call Appearances select keys 3 4 5 and 6 They will light as you press them 21 i2021 ISDN Teleset ii un o pun IBI MINI NENENMNNIE Enter the second DN as a seven digit number Enter the Bearer Service as Speech and then press Save The third DN in the example has only one CA That DN CA will be assigned to key 7 Press the Next softkey until there are no Call Appearances lit Press Change select CA key 7 it willlight Enter the third DN 5554321 In the example DN three has a Bearer Service of Audio Press the Bearer softkey until the display shows Audio Press the Save softkey to save the entries Press MENU to exit MANUALLY PROGRAMMING FEATURE KEYS Most ISDN Teleset installations will have a number of switch features Common features are Conference Drop Transfer Call Pickup and Call Forwarding These features are usually assigned to the softkeys Other features may be assigned to the programmable hardkeys As long as a programmable hardkey is Unassigned it will work as a feature key To verify a key is Unassigned press MENU View Key Select the key you wish to verify If the key is programmed as a Speed Dial simply clear it If the key is programmed as a Call Appearance go to DN CA and clear it 22 i2021 ISDN Teleset ASSIGNING THE CONFERENCE TRANSFER DROP CALL FORWARD CALL PICKUP FEATURES MANUALLY The following sections describe how you assign th
12. number Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number DIRECTORY CHANGES When Directory DIR is pressed the following is displayed Search Add Del eo00 MORE is flashing oS 49 i2021 ISDN Teleset Press Search to display the following screen Name ISDN Next Prev Dial Edit e0929 MORE is flashing If the directory is empty the next screen appears Directory is Empty Search Add Del eeeoe MORE is flashing e 4 At this point the user may either press Nextor Prev to scroll through the entries or press Add to enter a name from the keypad When the keypad is pressed the display will change as shown below gt Del Find 0600o Ne ft MORE is flashing y N i2021 ISDN Teleset NOTE The rightmost softkey will be Find if searching for a name or will be Save if entering a name To enter the name press the same keys that are used to dial numbers on the touchtone keypad Keypad Numenc Key For example the name ED is entered by pressing the letters E and D which are found along with F on the numeric key 3 on the keypad Press the key once and D is entered Press it twice for E three times for F and a fo
13. the T interface Shared Call Appearance SCA A Call Appearance that appears on more than one ISDN telephone Similar to an extension phone in an analog telephone application Service Profile IDentifier SPID A code programmed into the telephone and used by the switch to identify the configuration used by the telephone The SPID is usually the PDN plus 0101 T Interface See S interface TP Packages A set of translations that the telephone company may offer The TP packages offer a variety of commonly used features in an easy order package Terminal Endpoint Identifier TEI A code used by the telephone to identify it to the switch The 2021 uses Automatic Dynamic TEls U Interface The 2 Wire interface between the NT1 and the telephone company line Volatile memory Information which is stored in the telephone which will be lost when power is removed from the Teleset 68 i2021 ISDN Teleset INDEX 2 2nd RiBg echo 29 A Accessories eene 3 Alarm Clock 2 36 Auto Backlighting sss Busy Lamp Field Call Appearance ss 44 ConfCA PriortGA sah TermOnlyCA 2 Call Log etel nts Dialing from Disable Call Record eee IDILO C Call Records Call Status Lamp s Call TIMET eritin Calls Answering Incoming 43 Placing Off Hook see 43 Clock eA er 2 Co
14. to allow the automatic download but protect the keys on a key by key basis 61 i2021 ISDN Teleset Disabling the Automatic Download To prevent the switch from changing any keys by preventing an Automatic Parameter Download press MENU and then dial 99 on the touchtone keypad Auto Para Download SelKey Disable oooe MORE is flashing ETS Press Disable Protecting Specific Keys from an Automatic Download To prevent the switch from changing any keys on a key by key basis press MENU and then dial 99 on the touchtone keypad Auto Para Download SelKey Disable eooo MORE is flashing 9 N Press SelKey The display prompts you to Select Keys to Protect Select the Programmable Hardkeys to protect by pressing each of them When selected they will light green Press Save To unprotect the keys press them again and the key will go dark NOTE Protecting the keys does not prevent Speed dial keys from being changed locally using Menu SpDial 62 i2021 ISDN Teleset Key Clicks Key clicks can be enabled or disabled by pressing MENU and dialing 96 on the touchtone keypad Disable Logging Call logs can be disabled completely so that no calls will log or they can be disabled so shared Call Appearances will not log DISABLING CALL LOGS COMPLETELY To disable Call Logging so NO calls will log press MENU and dial 97 on the touchtone keypad Press Yesto disabl
15. you will receive a Service Option Violated message CONFERENCING AN INCOMING CALL TO AN OUTGOING CALL 1 Answer the incoming call 2 Press Conf and proceed as explained above CONFERENCING AN OUTGOING CALL TO AN INCOMING CALL 1 Place the outgoing call on Hold by using the Hold key The outgoing Call Appearance will flash red Answer the incoming call Press the Conf conference softkey and the phone adds dial tone from another Call Appearance Ignore the dial tone Press the first outgoing Call Appearance and the dial tone stops Press the Join key and the conference is completed AON Oo rea ee scot TWO INCOMING CALLS Place the first incoming call on Hold the first Call Appearance flashes red 2 Answer the second incoming call 3 Press the Conf softkey As above ignore the dial tone you hear from another Call Appearance 4 Press the first Call Appearance then press Join the conference is completed 47 i2021 ISDN Teleset The Drop Feature The Drop softkey will be available whenever the Teleset is off hook The function of the Drop feature varies depending on the call state When off hook to dial tone or a partially dialed number or a ringing number pressing the Drop key will disconnect the current call and cause the 2021 to revert back to dial tone When on an active single party non conferenced call pressing the Drop key will disconnect the current call and cause the 2021 to revert back t
16. Call Appearance and Feature information from the switch On completion of the download the display will momentarily show the following and then continue with the Auto Install DnLoad in Progress Connecting the 2021 MANUAL INSTALL 1 Assemble the 2021 NOTE Make sure the logo plate is installed 2 Verify the PS1 PS2 switch located on the bottom of the Teleset is set correctly See page 6 for further information on setting the PS1 PS2 switch 3 Verify the Terminating Resistor TR switch is set correctly See page 6 for further information on setting the TR switch 4 Connect one end of the eight pin mounting cord to the ISDN Line In jack on the bottom of the Teleset Connect the other end of the cord to the S T jack on your NT1 or ISDN telephone wall jack 5 Remove the protective film on the display 6 Label and install the designation card MANUALLY CHOOSING THE SWITCH TYPE NOTE Your Teleset has a factory default setting of AUTO which adjusts for the switch type An incorrect switch type results in a warning message from the Teleset The correct switch as detected by the Teleset is displayed as a prompt to change your switch selection i2021 ISDN Teleset To manually choose the switch type press MENU MORE MORE Config Switch The display will show the current selection and the choices available Current Switch AUTO 5E NI DMS NI EWSD AUTO 0000 MORE is flashing L3 N
17. Call Forward was cleared FwdOn KEY MM FA Change Clear o o wu MORE is flashing E at 57 2021 ISDN Teleset Key Mapping The 2021supports a local feature called Key Mapping The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 16 to appear on a hardkey For example the North American ISDN Users Forum NIUF recommends using Key 57 as a Call Forward key Key 57 defaults as a softkey on the i2021 Teleset Key Mapping will allow Feature Key 57 to be mapped to a hardkey on the 2021 This may be useful since the Teleset would now light the hardkey s adjacent LED when Call Forward Feature Key is active To remap a hardkey press MENU MORE MORE Config SetKey The display will now be SetFA MapFA ooeo0 MORE is flashing o d N Press MapFA and the display will be as shown below lt Select a Key gt N 7 MORE is flashing rd N Press the hardkey that you would like to remap If you select a key that is not available you will be prompted to Try Another Key When you select an available key the display will show 58 i2021 ISDN Teleset Key xx Map to FA ID Clear Bkspc 0000 MORE is flashing N NOTE Key xx will be the number of the hardkey you select At this point use the dial keypad to enter the Feature Number Activator Identifier that you want to a
18. E OF CONTENTS INTRODUCTION tiec heec rtc tore tH Rao e E EH e DOR ane 1 ISDN 2021 S T Telesets eeeessessseeeeeneneeenennneennn enn 1 About This Manual sssesseeeee e mee nene 1 FEATURES 3 3 6 de tror bane aan eet tad 1 Voice Operation Features ccc cecceeeeececeeeeeeeceeeeeeeeeeaeeeeaeeaeeeeaaaaees 2 ACCESSO OS 3 INSTALLATION EE 4 icai EE SE AA EE EAE E EAA 4 ISDN Interfaces ranna eia i ree ed onore era du 4 Line and Power Connections i2021 Teleset 5 PS1 PS2 Switch Settings ar eer aeae a EAE EE EE OEE 6 Terminating Resistors sssssssee een 6 Point to Point Circuits r mr teroarea ea i Etana mme 7 Passive Bus or Multipoint 2 2 e ec cece eee eneee cece ee eeeeee aa eeee tena e 7 Line Configuration a as E ERA TRE 8 Installing the Logo Plata sederetan eea eaaa AELEKEE ha 10 Assembling the 2021 acier aen i e mene 11 SOfIlKO6yS nt a A E E diee UN A R ot A Ly 12 Connecting THE 2021 AUTO INSTALL eee 13 Connecting the i2021 MANUAL INSTALL seen 16 Setting Up the Teleset 20 0 0 ceeeeeeeeeeeceeeeeeeeeeeeeeeeeaeeeeeeeeaeeeeaeaes 24 Password Selection de e e ETe EP AC ERERN ERREUR NIS 38 Changing the Language on Keycaps and Display 40 OPERATIONS netten hoo treaties dta vct eta a rege lu a es 41 Voice Operation 5 ice ee eie Een ere en EUR E UR 41 Terms and Nomenclature
19. NFCA OR OTHER CA TYPES a The Teleset defaults all Call Appearances to PrimCA types Only General Call Appearances can be changed 1 2 Go to PrimCA and set the desired Call Appearances to General Call Appearances Set the new CA Type CAN T SET CALL APPEARANCES BACK TO PRIMCA m The Call Appearance is probably not a General CA 1 ak wh Check ConfCA DSS BLF Term OnlyCA Priort CA Set them to General as required 66 i2021 ISDN Teleset GLOSSARY The definitions in this Glossary refer to the i2021 Teleset only Bearer Service also known as Bearer Capability The type of service that can be accessed on the B channel Typical Bearer Services are voice data and audio Call Appearance CA A hardkey on the Teleset that is programmed for voice communication A CA may have a unique Directory Number or it may be the same telephone number that appears on other keys or other Telesets Call Appearance Call Handling CACH Pronounced cash Refers to a translation in the Central Office switch CACH is the recommended setting for the 2021 Customer Premises Equipment CPE Devices residing at or on the customers premises The i2021 Teleset is CPE CENTREX A business telephone service offered by the local telephone company CENTREX offers many Electronic Key Telephone features to enhance the operation of the 2021 Directory Number DN Also known as a telephone number Electronic Key T
20. RCV xMIT XMIT RCY 48V 48V Return To Teleset Line In S T Interface CO 4 UL WN Fig 3 NT1 Leads PS1 PS2 Switch Settings f power is supplied on pins 7 amp 8 set the PS1 PS2 switch to PS2 f power is supplied on pins 3 amp 6 4 amp 5 only set the PS1 PS2 switch to PS1 a f power is supplied on pins 3 amp 6 4 amp 5 7 amp 8 set PS1 PS2switch to PS2 m lf your NT1 does not supply power you must use an external 48 volt DC power supply Contact your service provider or system administrator if an external power supply is required Connect as follows Figure 4 and set the PS1 PS2 switch to PS2 Line In Line Qut S T Interface 48 VDC Power Unpowered Supply To Line In To AC Power on 2021 Fig 4 Powering a Teleset S T with an External Power Supply Terminating Resistors The i2021Teleset has built in Terminating Resistors The Terminating Resistor switches are located on the bottom of the Teleset When the switches are in the On position the Terminating Resistors are installed The value of the resistors is 100 Ohms i2021 ISDN Teleset Point to Point Circuits A point to point application typically has the Terminating Resistors On at both ends of the interface S T Interface C A CO NT1 TR 100 Ohms On aiia Maximum Range 3000 feet Fig 5 Terminating Resistor Range Passive Bus or Multipoint These may be new terms to you so we will define them so you can
21. RON 54 i2021 ISDN Teleset 8DN 847 5554736 Dial gt 0000 MORE is flashing eo N When the number is transferred to the Directory you have an opportunity to edit the name Use the key to enter an asterisk or a hyphen Use the key to enter a pound sign or apostrophe Use the 0 key to enter a space Use the DN softkey to toggle between the name and the telephone number 55 i2021 ISDN Teleset ADVANCED FEATURES DSS BLF Direct Station Select Busy Lamp Field DSS This feature allows calls to be transferred to a station without dialing the station on the keypad BLF For use by attendant consoles When an incoming call rings the main number an attendant can use this feature to check the status of a line for a busy condition If inactive a call may then be transferred by using the DSS key NOTE Only Non PrimCA keys can be programmed as a DSS key You must first change a PrimCA key to a General CA key PROGRAMMING A DSS BLF DIRECT STATION SELECT BUSY LAMP FIELD FEATURE TO PROGRAM A DSS BLF 1 Ensure the Call Appearances to be used for the BLF are set to General Call Appearances 2 Press MENU MORE MORE MORE DSS BLF 3 Select a Call Appearance Press it a second time to confirm your selection 4 Press the SetAddr softkey If your line is a Centrex line the DN must be edited For convenience 4 digit 5 digit and 7 digit dialing options are provided Use the edit key to
22. Verify the PS1 PS2 switch located on the bottom of the Teleset is set correctly See page 6 for further information on setting the PS1 PS2 switch 3 Verify the Terminating Resistor TR switch is set correctly See page 6 for further information on setting the TR switch 4 Connect one end of the eight pin mounting cord to the ISDN Line In jack on the bottom of the Teleset Connect the other end of the cord to the S T jack on your NT1 or ISDN telephone wall jack 5 Remove the protective film on the display 6 Label and install the designation card AUTO INSTALL The 2021 is equipped with an Auto Install feature The purpose of Auto INSTALL is to ensure a complete and painless installation In this mode the 2021 will first detect the type of switch the 2021 is connected to and then will attempt to Auto SPID The switch will automatically download the features The 2021 will then step through each of its programming choices and give you the opportunity to make a selection After you have made the selection press the MORE key to continue NOTE You may abort the Auto Install by pressing the Menu key at any time 13 i2021 ISDN Teleset NOTE You can abort the T Wait countdown timer at any time by pressing the Speaker key or any touchtone keypad digit The Auto Install programming choices are a Adjust Contrast Select Yes or No a SPID If the switch supports Auto SPID you will be prompted to choose a SPID If your s
23. better understand their meaning Passive Bus means that you can connect several devices to the same Basic Rate Interface ISDN line Improperly set Terminating Resistors account for many of the problems with ISDN service The short version of this explanation is that both ends of a bus or circuit must be terminated Your choices of terminating resistance are two none or 100 Ohms The idea is to terminate both ends of the bus Set the resistors to ON at both ends of the bus The best advice is to follow the instructions given by the NT1 manufacturer and those of your terminating devices In the following configuration the Terminating Resistors are On at both ends of the interface The resistors are on at the NT1 and On at the farthest 2021 from the NT1 i2021 ISDN Teleset TR On S T Interface Maximum Length 1600 feet or less depending on wire gauge Fig 6 Terminating Resistor Settings for Farthest Teleset In the following application the NT1 is equal in distance to both i2021 phones The Terminating Resistors are set to On at one of the phones and at the NT1 TR On TR On S T Interface NT1 Maximum Length 1600 feet or less Tesis depending on wire gauge Fig 7 Terminating Resistor Settings for Equal Distance Telesets Line Configuration To ensure the proper operation of your Teleset several operating parameters must be met This information can be provided by your system administrat
24. d and the Caller ID data if sent by the switch is displayed on the screen 1 Idle Line Preference the user goes Off Hook and presses the ringing Call Appearance key to answer the call Idle Line Preference seeks the first available idle line and returns dial tone Ringing Line Preference the user goes Off Hook to answer the call Pressing the ringing key is not required In the case of multiple ringing 43 i2021 ISDN Teleset calls the oldest ringing Prime Call Appearance is answered See PrimCA Primary Call Appearance This is the most common operation 3 Key 1 Preference the Teleset will always go off hook on Key 1 regardless if the Call Appearance is ringing or idle 4 No Preference the user must select a Call Appearance key every time it is ringing or dial tone is requested The phone will not automatically select a Call Appearance DISPLAY INFORMATION Incoming calls will display Calling Line ID as a Calling Party Number or a Calling Party Name and Number depending on the configuration of the serving telephone company switch Figure 8 is an answered incoming call with Calling Party Number only Call Apprearance Being Displayed Cal Status Connect Calling Line ID a From 847 555 4736 Conf Trans Drop oO MORE is lit amp Fig 8 Calling Party Number Figure 9 is an answered incoming call with Calling Party Name and Number The complete Calling Party Name and number will scroll across
25. e as an alarm clock with up to eight different alarm times PASSWORD PROTECTION A password can be used to safeguard your programmed options and features NON VOLATILE MEMORY Any options you program into the Teleset are protected from accidental loss by power failures This allows you to move the Teleset to another location without worry Voice Operation Features FEATURE KEYS Such features as Hold Transfer Drop and Conference are supported on the Teleset CALL STATUS LAMPS Each programmable hardkey contains a two state red green lamp to show the status of Call Appearance or Feature Keys LOCAL FEATURES These keys include MUTE MENU REDIAL SPEAKER VOLUME Down VOLUME Up MESSAGE WAITING LAMPS These indicators flash red to alert you to a message held at your message center Contact your service provider for this service AUTOMATIC HOLD During a call you can answer an incoming call or initiate another call by pressing a Call Appearance CA key Your first call is automatically placed on hold SPEAKERPHONE A base mounted speaker and microphone allow hands free operation The speaker is automatically turned off when the far end party terminates the call VOLUME CONTROL This key controls the loudness of the handset headset speakerphone and the ringer intensity RINGER CONTROLS Up to ten different ringing patterns and five separate alarm patterns may be chosen i2021 ISDN Teleset CALL RECORD Y
26. e call logging Press No to enable call logging DISABLE CALL LOGS ON SHARED CALL APPEARANCE Call Logs can be disabled on Shared Call Appearances by changing the Shared Call Appearances from Prime Call Appearances to General Call Appearances To change Prime Call Appearances to General Call Appearances press MENU MORE MORE Config MORE PrimCA For further information see PrimCA Primary Call Appearance NOTE Remember changing a Prime CA to a General CA removes it from the Call Appearances that will be answered by Ringing Line Preference Testing You can test the operation of your Teleset by using a simple built in diagnostic procedure To begin follow these steps 1 Press MENU MORE Test Ring Cntrst Test Disable MORE is t 63 i2021 ISDN Teleset 2 Select the test you wish to run 3 Press the MENU key to exit CODE ERRORTYPE MEANING RAM Error Failure in RAM or associated circuits RTC Error Failure in the clock or associated circuits 08 FLASH Error Failure in memory or associated circuits Failure detected on the S Interface Failure detected on the U Interface 40 F Error Failure detected in FW Download Error Types have or bit relation This means the code being displayed may be a combination of more than one error code For example if the error code displayed is 10 it would mean an S Interface has error has occurred in self test If the error cod
27. e displayed is 1C it would mean a Flash RTC and an S Interface error has occurred in self test 64 i2021 ISDN Teleset MAINTAINING THE TELESET Checking the FW Version If you experience a problem with the 2021you may be asked to verify the firmware version To check the FW version of the 2021 press MENU View Version The display will show the version number Loading FW Firmware can be replaced and the i2021 can be updated using the FWLoader See your distributor or service provider for information on this product Troubleshooting Problems CLOCK FLASHES The Teleset lost power and the clock flashes when power is restored To stop the flash press MENU Clock Save The clock maintains the correct time even though power has been lost NO DISPLAY m Contrast control is improperly adjusted m The Teleset has no power 1 Check the power source 2 Check the position of the PS1 PS2 switch SPEAKERPHONE DOES NOT WORK NO SOUND FROM SPEAKER Volume control set too low m Teleset in headset mode Line not initialized a Headset plugged into headset jack MISSING FEATURE KEYS m Teleset improperly programmed 1 ReqParam RunSPM download not performed 2 Manual programming not performed MISSING CALL APPEARANCES SAME AS MISSING FEATURE KEYS NO TRANSMIT FROM HEADSET RECEIVES OK Mute Key ON LINE NOT READY a No S T synchronization from NT1 65 i2021 ISDN Teleset CAN T SET DSS BLF CO
28. eans there is hidden digits to the left of the number Is a pause entered in the dialing string The first few digits displayed are 7890 This means that the beginning of the number has scrolled off of the screen The VOL key can be used to view the complete number Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number The character will change to depending on where the hidden digits are located lt Digits are hidden at the front of the number gt Digits are hidden at the end of the number After entering the number press Save EDITING A SPEED DIAL NUMBER To edit an existing Speed Dial number press MENU SpDial then select a key to edit Use the Bkspc key to edit the number 35 i2021 ISDN Teleset No 95554736 Pause Clear Bkspc eeee MORE is flashing 4 N NOTE If the telephone number to be edited is longer than 24 digits arrows will indicate there are more digits to display Use the volume control key to view the entire number before editing After the entire number is viewed press the edit key and edit the number as above NOTE If you dial 9 for a Centrex or PBX outside line or a 1 to access long distance include that digit To originate a call using the Sp
29. eed Dial key press the button that has been programmed with the number to be dialed The Teleset will automatically select a line and dial the number An alternate operation is to go off hook on the handset and then press the Speed Dial key NOTE Speed Dial keys can be programmed to send touchtones after a call has been connected This is useful for programming voice mail passwords or pager numbers After entering the voice mail telephone number insert 2 or 3 pauses and enter you password SETTING THE ALARM TIME Five different alarm clock ring patterns can be set Setting the alarm is done as shown below You may also wish to look at the flowchart for a graphic representation of the programming sequence You can set an alarm to sound at a specific time or at the same time every day A maximum of ten alarms may be set 36 i2021 ISDN Teleset 1 Press MENU Alarm View SpDial Clock Alarm O O O e 2 Press Change Alarm Index Number ooe0 MORE is flashing e oS 3 Enter the date you want the alarm to sound or press Daily then press Save MM YY DD Enter Date Daily Bkspc e099 MORE is flashing 37 i2021 ISDN Teleset 4 Enter the time hour minute then press Save If you wish to enter additional alarms press Next and repeat the above Password Selection A password numeric can safeguard your directory entries and programming Forgetting your password
30. effect the changes DSS BLF OPERATION After you answer the incoming call press the Transfer Key You will receive dial tone Press the appropriate DSS key and then Transfer The call will be transferred NOTE When a Call Appearance is programmed as a DSS BLF the user cannot bridge onto an active call The key no longer operates as a Shared Call Appearance TSMS Not Available in this Release Disabling Softkeys Sometimes a softkey feature will appear on the display and not be available to the user For example the PkUp key appears on the display but the Call Pick Up feature is not available to the user Other times a user may prefer to have a hardkey and an LED indicator for a feature Many users prefer moving Call Forward to a hardkey 56 i2021 ISDN Teleset To disable a softkey Press MENU MORE MORE Config SetKey SetFA The display will show the softkeys and the Feature Activator Indicator assigned to the feature NOTE The SetKey feature list is local to the Teleset It will only reflect the current programming of the Teleset To ensure accuracy run a Parameter Download before using SetKey See 62 for information on Parameter Downloading Softkey Feature Feature Activator Indicator o MORE is flashing e N ee Press the FA softkey to scroll through the list of features When the feature softkey to be removed is displayed press Clear In the following display FwdOn
31. elephone Service EKTS A feature that allows the Teleset to have Multiple Call Appearances MCA and Shared Call Appearances SCA Feature Activator Indicator A softkey or a programmable hardkey used to access a specific switch feature i e Conference Drop Transfer Call Forward Call Park Inspect etc ISDN Ordering Code IOC This is a code supplied by a terminal manufacturer to be used by the telephone company in provisioning the ISDN service See TP Packages Multiple Call Appearance MCA Additional Call Appearances of the same Directory Number Network Termination 1 NT1 A piece of CPE required to interface S interface devices with the U interface from the telephone company Non Volatile memory Information that is stored in the telephone that will 67 i2021 ISDN Teleset not be lost if memory power is removed from the telephone On Off Hook When a Call Appearance LED is lit and the user is listening to dial tone is communicating or has an active call on hold A handset removed from the cradle does not necessarily mean the Teleset is off hook The 2021 can be on hook with the handset removed from the cradle Primary Directory Number PDN The telephone number of a particular telephone Some telephone companies require the PDN to be Key 1 It is recommended that key 1 be the PDN S Interface The 4 wire interface between the ISDN telephone and the NT1 In the 2021 it is the same point as
32. ese features 1 Press MENU MORE MORE Config SetKey SetFA The display shows as follows o MORE is flashing L3 A N 2 Press FA to scroll the features on the display ul 3 The following features PkUp Call Pickup FwdOn Call Forwarding Confr Conference Transfer Drop and MsgWait Message Waiting are enabled as you scroll though them If the switch is set for EWSD the Transfer key may not be present 4 To change or set the Conf key scroll to the conference key press Change and enter the feature number using the touchtone keypad O e o o MORE is flashing A v c Ey 5 Press Save Repeat this procedure for Transfer and Drop and other features 23 i2021 ISDN Teleset Setting Up the Teleset ADJUSTING THE DISPLAY VIEWING ANGLE The display module on the 2021 Teleset tilts for ease of viewing This is a handy feature when reflections from room lighting or instrument placement make the display less readable Select any of nine angle settings by lifting the display from the rear with your finger Return the display to a lower position by pressing down on the top of the display case not the display window SETTING THE CONTRAST The display contrast is adjusted by pressing MENU then MORE The following display appears Ring Cntrst Test BkLight Press the Cntrst softkey LCD Contrast More eeee MORE is flashing ZTS Adju
33. flashing e i N 6 To begin Level 2 protection press the MENU key now 7 To begin Level 3 protection press the LockAll softkey Level 3 protects the Teleset s entire menu system Lock All Menus ChngPW CLRPW LockAIl O O e Oo 8 Press LockAIl 9 Press MENU to exit 39 i2021 ISDN Teleset Changing the Language on Keycaps and Display Certain keycaps are available in three languages These user changeable keycaps are shown below The Teleset will also allow the user to choose a display language English French Spanish MENU MENU MENU MUTE SOUR MUTE HOLD ATTENT ESPERA REDIAL RECOMP VOL LL CHANGING THE KEYCAPS Using a small screwdriver or similar flat blade unsharpened carefully pry up the existing keycap by the indentation on the side Remove the keycap and gently press the new cap down until it locks in place You may now change the language displayed CHANGING THE DISPLAY LANGUAGE Press the following keys in order MENU MORE MORE Config LANG The Teleset will then prompt you to choose the desired language 40 i2021 ISDN Teleset OPERATIONS Voice Operation Most of the operations described to this point are switch related or controlled Voice Operation consists of features options controlled by the Teleset Terms and Nomenclature Of all the terms used in basic telephony none is more widely used than On Hook and Off Hook They refer to placi
34. h to be used as an intercom To manually program a hardkey as an intercom press MENU MORE MORE Config ICOM lt Select Intercom Key gt e00 o MORE is flashing e Select the Call Appearance to be used as an Intercom by pressing it In our example Key 16 was pressed Intercom Key 16 e00 o MORE is flashing e p w If the Key chosen is available as an Intercom Call Appearance it will light green The Intercom is available as either an Automatic Answer or as a Manual Answer Intercom With Automatic Answer the Intercom will ring once and the Teleset will automatically go off hook with the speakerphone turned on When set to Manual Answer the Teleset will ring with a distinctive ringing pattern and must be manually answered The default setting for Intercom is Manual Answer To change to Automatic Answer press the Auto Answer key 32 i2021 ISDN Teleset Intercom Key 16 0000 MORE is flashing eo N To return to Manual Answer press the Manual Answer key Intercom Key 16 0000 MORE is flashing 7 N SPEED DIAL KEY ASSIGNMENT You can assign Speed Dial numbers to individual hardkeys Programmable hardkeys may only be assigned to a single function feature If a hardkey is already assigned it cannot also be used for a Speed Dial key This activity should be coordinated with your system administrator or service provider 1 P
35. i2021 ISDN Telelset 7 22 02 12021 Series ISDN Teleset User s Guide i2021 Comcodes Black 300411246 004 LUC I0001 B Misty Cream 300131661 i2021 ISDN Teleset Mandatory Customer Information Federal Communications Commission FCC Requirements This equipment complies with Part 68 of the FCC Rules The FCC registration information is located on a label affixed to the bottom of the Teleset If requested you must provide the telephone company with the following information Facilities interface Code FIC 02185 Service Order Code 6 0Y and Registered Jack RJ 49C FCC regulations require an FCC Registered NT1 device be used when connecting this Teleset to the network If your telephone equipment causes harm to the network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be informed of your right to file a complaint with the FCC Your telephone company may change its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact your telephone equipment distributor for repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been co
36. if features options do not seem to work correctly Often the Teleset is blamed for incorrect or missing key 60 i2021 ISDN Teleset assignments This results in returned instruments unnecessary expense and loss of use Press MENU View Key The Teleset will now display each key and the feature assigned to that key Key number Key Description CA Notes Key 1 CA 5554736 Next Prev oo000 MORE is flashing e 4 N Press the Next or Prev softkey to step through each key Or Press the hardkey that you wish to view Or Dial the key number using the touchtone keypad The Directory Numbers assigned to the Teleset are easily viewed by pressing MENU View DN The Teleset will light the appropriate Call Appearance keys and display the DN assigned to them This is helpful when checking Multiple Call Appearances or labeling the Teleset Protecting Keys from Being Overwritten Once the Teleset has been completely programmed it is possible for the serving switch to change the Teleset s programming This feature is called Auto Parameter Downloading Like all features there are pluses and minuses to it On the plus side the Teleset will always be in agreement with the switch On the minus side the switch can erase Speed Dial keys remapped keys etc without the user s knowledge There are two different methods for protecting the Programmable Hardkeys The first is to disable the automatic download The second is
37. ing to view calls that were originated Press CalLog Unans If a call has been logged with a Name the display will show indicates the record Calling Name Toggles between Name was previously viewed or Number and Tel telephone number 03Name Ed s Garage Prev Time Tel eece MORE is flashing e A N The Prev key is used to scroll through the entries Pressing the Time key will display the date and time the call was logged NOTE In order for the logged call s Time to be correct the Clock must be set correctly in the i2021 Teleset The Tel softkey allows toggling between the Name and Telephone Number To delete a logged call press Clear 52 i2021 ISDN Teleset VIEWING THE CALL LOGS WITH CALLING PARTY NUMBER ONLY To access the call records observe the following directions From the startup screen press the CalLog or NewLog softkey Choose Unans to view the unanswered calls Answer to view calls that were answered or Outgoing to view calls that were originated Press CalLog Unans If a call has been logged with a Name the display will show indicates the record was previously viewed Calling Number 05DN 8475554736 Prev Time Clear e099 MORE is flashing t Z N The Prev key is used to scroll through the entries Pressing the Time key will display the date and time the call was logged NOTE In order for the logged call s Time to be correct
38. irst three programmable keys should be lit These three keys are the default CA keys l NOTE The first three CA keys lit is default If the first three CA keys are not lit or m o there is a DN displayed the Teleset is 11 not in the default condition 1 2 3 EE 4 C 5 Z 6 CC 7 CL 8 C DUST In our example we will enter DN 847 555 4736 with two CAs DN 847 555 1234 with 4 CAs and DN 847 555 4321 with one CA The first two DNs will have a Bearer Service of Speech and the third will have a Bearer Service of Audio To enter the first DN press Change and enter the first DN Enter the DN in a seven digit format no area code DN 5554736 Bearer Bkspc After the DN has been entered press the Bearer softkey until the Bearer Service of Speech is displayed 20 i2021 ISDN Teleset Since the first DN 847 555 4736 has only two Call Appearances and there are three Call Appearances lit press the third CA key to turn that CA off T m o I pi pun BIB MIENNE M E After you completed the DN CA selections press Save The display will now allow you to move to the second DN Press the Next softkey All of the Call Appearance keys will be unlit The display will now show DN NULL None Prev Change Clear ooe0 MORE is flashing ts N The second DN has four Call Appearances To enter them first select the CA keys Press Change Since the
39. is usually powered from the NT1 or separate transformer i2021 ISDN Teleset 2021 Teleset U With Power S T With Power Fig 2 Line and Power Jacks Line and Power Connections 2021 Teleset The i2021 Teleset must be connected to the line through an NT1 device This device presents the 2 wire U interface to the line and the 4 wire S T interface to the Teleset The Teleset is powered over the phone line This method conforms to a standard using one of two different powering methods PS1or PS2 Powering method PS2 is preferred Check with your equipment provider or system administrator for guidance in setting the PS1 PS2 switch Your equipment provider should also be asked about using or disabling the Teleset terminating resistors TR SWITCH SETTINGS a POWER SWITCH The PS1 PS2 power switch is located on the bottom of the 2021 m TR SWITCH When the 2021 Teleset is connected to the NT1 it acts as Terminal Equipment TE Terminal Equipment is any ISDN device that terminates directly on the ISDN line without a Terminal Adaptor If your Teleset is the last or only piece of TE on the ISDN line set the TR to ON otherwise it is set to OFF This is determined by the local equipment provider s policy It is suggested that you check with the ISDN provider or your system administrator Most companies allow up to eight TE units in the loop i2021 ISDN Teleset Pin Numbers U Interface Not Used Not Used
40. lashes you can press the key to return to the previous menu MUTE The MUTE button toggles the microphone on and off for the handset headset and speakerphone A steady light red lights the key when active REDIAL This key is handy for calling frequently busy numbers Press this key to redial the last manually dialed or Speed Dialed number VOLUME RINGER Press the right side of this key to incrementally raise the volume ringer intensity You incrementally lower the volume or ringer intensity by pressing on the left side of the volume key A bar graph displays as the level increases or decreases This setting volume or ringer is saved until changed again 3 vou C HOLD The HOLD key lets you answer or place a second call without losing the original connection This is not the key used when transferring or making conference calls other keys are used SPEAKER The SPEAKER hardkey turns the speakerphone or the headset if used On and Off A steady light red lights the key when active Speaker Hardkey The Display Window and Menus The display window contains information used to configure the Teleset s options and features The liquid crystal display LCD also shows the Caller ID information call timer current time date and the menus for phone setup Throughout this manual you will be prompted to make decisions and choose features that are displayed in the LCD window The menu system allows you to pr
41. leshooting i2021 S T TELESET This Teleset connects to an ISDN Basic Rate S T interface which may require an external NT1 Network Terminator Your local telephone equipment provider may furnish this device FEATURES The 2021 Teleset offers an extensive list of features They include the following CROSS COMPATIBILITY The Telesets work with several different switches the Lucent Technologies 5ESS National ISDN the Nortel DMS 1 00 National ISDN the Siemens EWSD National ISDN and the AG Communication Systems GTD 5 a PROGRAMMABLE FEATURES AND OPTIONS An extensive array of options features may be provisioned via menus a PROGRAMMABLE HARDKEYS These keys are used for Call Appearances access to Speed Dialing lists and Dial Access Codes The 2021 has 16 programmable hardkeys a FIRMWARE UPGRADES Your Teleset can always have the latest software features The i2021 Teleset uses flash memory to download the current firmware This is done through the SIM connector via a local server i2021 ISDN Teleset TILTING DISPLAY BACKLIT Your Teleset has a Liquid Crystal Display LCD with 9 settings for the optimum viewing angle It displays Caller ID information CalLog entries and is used to set up and manage Teleset operation CLOCK AND ALARM The display includes a time of day clock and a timer that shows how long you are on a call A separate timer is kept for each Call Appearance You can also program the clock to operat
42. mapping To Use the Inspect feature press the Inspect Feature key Inspect is on Enter Digits to end o o You can then either press one of the hardkeys 1 16 or enter a number on the dial keypad For example suppose you wish to inspect key 2 First press the Inspect key then press key 2 The switch then displays the Call Appearance or feature assigned to key 2 Perhaps you wonder what is assigned to key 60 To find out we must remember that keys over 16 are automatically assigned to a softkey Since key 60 is a softkey you must enter 60 followed by a sign on the keypad The switch then displays the Call Appearance or feature assigned to key 60 NOTE Inspect is a timed feature in the switch After pressing the Inspect key you are given about ten seconds to enter the key number that you wish to inspect INSPECT OR VIEW The 2021 Teleset has a local inspect feature built into the Teleset The local inspect feature is called View Key Refer to the paragraph that explains View for additional information What is the difference between Inspect and View View shows the user the Teleset information about a specific key Inspect displays what the switch has actually assigned to that key View View is a feature that is local to the phone It will only reflect the current programming of the phone To ensure accuracy perform a Parameter download before using View Key Key assignments should be checked
43. may mean resetting the Teleset to the manufacturer s initial settings You may lose all of your call records directory entries and programmed features functions If you are still interested in a password read on But first choose a password that you won t forget Don t write it down in an obvious place and NEVER share it The flowchart can show you a graphic view of programming liis ARE THREE LEVELS OF PASSWORD PROTECTION LEVEL 1 No password protection default All menus are available to anyone without a password 2 LEVEL 2 User information such as directory and call logs and user settings clock and alarm are available without a password Access to configuration options require a password before access is allowed 3 LEVEL 3 The third highest level of protection gives total menu protection SETTING PROTECTION LEVELS 1 LEVEL 1 has no password protection 2 LEVEL 2 password protection is set by pressing the following keys MENU MORE MORE and Pswrd softkey The display is shown below No Password Programmed Set eo005 MORE is flashing ee 4 N 3 Press Set 4 Enter your six digit password number using the keypad 38 i2021 ISDN Teleset Enter the Password DT Bkspc 0000 MORE is flashing e du LN 5 This number is your password Write it down You are prompted to confirm the password Enter the Password Again III Bkspc 0000 MORE is
44. nference 23 31 45 47 Configurations Line 8 Connections Line amp Power 5 Contrast eese Cross Compatability D Date amp Time Setting 26 Direct Station Select ss Directory annienta Reed Directory Number Display Atigle eem Calling Line ID au Contrasts seront ees F FCC Requirements i Feature Keys sess Features ssus Features Network Features Voice Operation 2 Firmware Loading ses 65 Upgrade ea 1 VeLSION snti 65 G GIOSSALY tette 67 H Hardkeys Hold iet Rte 42 45 i2021 ISDN Teleset Redial es 42 49 SDeakef esce 2 42 Volume Ringer 2 29 42 Headset Jack esses 3 Hold Key entre 42 45 Hold Automatic 2 45 I Idle Line Preference 43 Indicators Insp Ct i aoo emp Om Install Auto eee Intercom interface Interfaces ISDN J Jack Headset ees 3 K Key 1 Preference ss Key Caps Changing ses Key Mapping ee 58 Key Hold de 42 45 Keypad tette 3 Keys Programming ses 20 Protecting Keys Feature Language Changing Levels Password Line
45. ng or removing the handset or receiver in the cradle usually on the top or in the front of the instrument The button protruding up from the cradle is the On and Off switch or switch hook of the phone Pressing the Speaker key and requesting dial tone is also considered going Off Hook This background is helpful in understanding the instructions that follow Call Appearance LED s The various states of the Call Appearance indicators hardkeys are described in the following table LED State Meaning Idle Stat Red Flashing Slow Incoming Call Red Flashing Fast Call on Hold Local Green Flashing Fast Call on Hold Shared Call in Progress Non Programmable Hardkeys and Indicators Non programmable Hardkeys and Indicators are found to the right of the touchtone keypad Some of the keys in this group perform important calling and answering functions a MSG If your line service includes the Message Waiting feature the MSG1 and MSG2 when available indicator will flash red when someone has left a call at your message center MENU The MENU key provides additional menu items and is used to exit from the menus A steady light red lights the key when active MORE The MORE key lights to indicate that there are choices available for current menus If the MORE key is lit continuously it indicates there are additional menu items available by pressing the key When the 41 i2021 ISDN Teleset MORE key f
46. nly Non PrimCA keys can be programmed as a PriortCA You must first change a PrimCA key to a General CA key CONFCA CONFERENCE CALL APPEARANCE To perform a conference or transfer you need a second Call Appearance Your Teleset automatically selects the next available Call Appearance when the Conf TR or Confr key is pressed A word of caution is appropriate here The next available Call Appearance may be someone else s Shared Primary Call Appearance To avoid this problem press MENU MORE MORE Config MORE ConfCA in order Select the Call Appearance to be used for conference it will light green NOTE Only Non PrimCA keys can be programmed as a ConfCA You must first change a PrimCA key to a General CA key It is also recommended that the service provider option this Call Appearance for outgoing calls only Only one Call Appearance can be designated as ConfCA TERM ONLYCA TERMINATE ONLY CALL APPEARANCE Terminate Only Call Appearance is a feature offered by some switches and is not widely available today To set a Terminate Only Call Appearance press MENU MORE MORE Config MORE TermOnlyCA in order Select the Call Appearance to be used for Terminate Only it will light green NOTE Only Non PrimCA keys can be programmed as a Terminate Only CA You must first change a PrimCA key to a General CA key i2021 ISDN Teleset INTERCOM Intercom is a Call Appearance assigned by the telephone company switc
47. nue to show the Calling Line ID if available To set the 2 Ring option press MENU MORE Ring 2ndRing 2nd Ring Continue Ring No Ring Partial 0000 MORE is flashing oS PRIMCA PRIMARY CALL APPEARANCE Primary Call Appearances are Call Appearance locations you consider to be your own Do not confuse PrimCA locations with Primary Directory 29 i2021 ISDN Teleset Numbers PDN which are used by your service provider to identify a particular phone Some other attributes of PrimCA m Executive secretarial applications Conjunction with RLP Ringing Line Preference m User line identification The Primary Line feature works in conjunction with Ringing Line Preference Ringing Line Preference allows the Teleset to automatically go off hook on the oldest ringing Call Appearance when the handset is lifted This may be a problem if the Teleset is sharing telephone numbers with another phone such as in a manager assistant application In this arrangement the secretary receives an incoming call and the phone starts to ring A fraction of a second later the manager receives an incoming call If the manager and secretary both have each other s telephone number appearing on their phone the oldest call will be answered first This is no problem if the secretary answers first But if the manager answers first the manager will get the secretary s call This problem is easily avoided if the manager and the secreta
48. o dial tone When on an active conference call and the controller of the conference pressing the Drop key will disconnect the last party added to the conference call Subsequent pressings of the Drop key will disconnect the call and the 2021 will revert back to dial tone When on an active conference call and NOT the controller of the conference pressing the Drop key will disconnect the current call and cause the 2021 to revert back to dial tone NOTE Some switches may have multiple drop keys These drop keys if available will be found as one or more of the Programmable Hardkeys 48 i2021 ISDN Teleset TELESET FEATURES Redial Press this key to automatically dial the last manually dialed or Speed Dialed number This is especially handy when trying to connect to a frequently busy number 1 Go Off Hook 2 When dial tone is received press the REDIAL key Pressing this key without going Off Hook enables the speakerphone The last manually dialed number is dialed for you 3 Go On Hook when the call is completed Directory The following characteristics apply to entries placed in the Directory A name may be up to 20 characters in length A Directory Number DN can be 32 digits long The directory capacity is 100 entries stored in alphabetical order Search hint If you forget the name you are looking for press Find Next and you can scroll through the entries NOTE The VOL key can be used to view the complete
49. ogram all of the features options of your Teleset easily and accurately The On Hook idle screen is shown below 42 i2021 ISDN Teleset The time date entry flashes until it is set The menus for the CallLog and Directory are accessed by pressing the softkey directly below the word FRI MAY 12 11 27 25A NewLog DIR o o Placing Calls The two methods of placing calls are On Hook and Off Hook dialing DIALING OFF HOOK 1 2 Lift the handset go Off Hook listen for dial tone and note the steady green Call Appearance key Using the touchtone keypad dial the number and observe the call timing feature When the called party answers the call timer begins operation Return the handset to the switch hook cradle go On Hook to disconnect DIALING ON HOOK 1 2 3 4 The handset remains On Hook while you dial the number Note that the dialed digits appear on the screen as they are dialed Press Cancel to abort the dialing process or use Bkspc to correct the dialed number one digit at a time When you are sure that your dialed number is correct go Off Hook The number is dialed and the call timer begins as the call is answered When the call is over go On Hook Answering Incoming Calls LINE PREFERENCE There are four options for answering incoming calls Ringing Line Preference Idle Line Preference Key 1 Preference and No Preference In all cases the Call Appearance hardkey flashes re
50. on seeeem 65 Loading EM ico caeterum dat ee ed eer v iea 65 Troubleshooting Problems senene E EEA e 65 GLOSSARY tein emi a e ina a aa yaaan 67 INDEX eT II FIG 12 TOUCHTONE KEYPAD eeaeee apare pe e eatin relive apie 3 FIG 2 LINE AND POWER JACKS 00 ccceeceeeeeeeeeeeceeeeeaeeeeeeeeesaeeeeaeeeeneeees 5 FIG SO i NTT EEADS inii e tette ien ive t tie dee sea tabe desdhadsansareeys 6 FIG 4 POWERING A TELESET S T WITH AN EXTERNAL POWER S UPPLY 6 FIG 5 TERMINATING RESISTOR RANGE 2 00cecceeeeeeeeeeeeeeeeeeeeaeeeeneeees 7 FIG 6 TERMINATING RESISTOR SETTINGS FOR FARTHEST TELESET 8 FIG 7 TERMINATING RESISTOR SETTINGS FOR EQUAL DISTANCE TELESETS 8 FIG 8 CALLING PARTY NUMBER 0 0eceeeeeeeeeeeceeeeeceeeeeeeeesaeeeeaeeeaeees 44 FIG 9 CALLING PARTY NAME 22 00cecceeeece cece ee I Ine nhe enn herren 45 i2021 ISDN Telelset INTRODUCTION ISDN 2021 S T Telesets Thank you for purchasing the i2021 voice only Integrated Services Digital Network ISDN Teleset This Teleset meets the highest standards of quality to give you years of excellent service The 2021 works with your local service provider to give you advanced easy to use features It is compliant with National ISDN 1 2 and 3 standards About This Manual This manual contains the following information about your new ISDN Teleset Features Installation a Setup m Voice User Operations m Troub
51. or or service provider SERVICE PROFILE IDENTIFIER SPID A service profile for your Teleset that is recognized by the switch Some switches support AutoSPID If your switch supports AutoSPID 8 i2021 ISDN Teleset the teleset will display the SPIDs for you Simply choose the correct SPID If the switch does not support AutoSPID you will have to manually enter the SPID Check with your service provider or system administrator for the correct information DIRECTORY NUMBER The telephone numbers appearing on your line CALL APPEARANCE KEYS These are configured at the switch and at your phone You may have more than one Call Appearance of a Directory Number Check with the system administrator or service provider for information and multiple Directory Numbers With National 2 and 3 ISDN many of the required settings can be automatically downloaded from the switch See your system administrator or service provider for details FEATURES Conference Drop Transfer Call Forwarding and others may need to be programmed in the Teleset SWITCH TYPE The type of switch used by the service provider The 2021 will operate with the Lucent Technologies 5ESS National ISDN Nortel DMS 100 the Siemens EWSD and the AG Communications System GTD 5 i2021 ISDN Teleset Installing the Logo Plate i2021 ISDN Teleset Assembling the 2021 Headset Holder Handset i2021 ISDN Teleset Softkeys An understanding of softkey ope
52. our Teleset stores the information from the last 40 unanswered calls the last 30 answered calls and the last 30 outgoing calls CALL TIMER On each new call the timer displays the elapsed time of the call Placing a new call resets the timer for the new call HEADSET JACK Inserting the headset plug into this jack enables the headset and disables the speakerphone The i2021 Teleset contains an amplifier controlled by the volume key NETWORK FEATURES Your Teleset can provide advanced network features Such features as Call Forwarding Auto Callback and Call Pickup may be available through your service provider MULTI LANGUAGE Replaceable keycaps along with display options allow the Teleset to support English French and Spanish TOUCHTONE KEYPAD A standard telephone keypad is used to enter alpha numeric characters as well as the Feature Star and Pound keys These keys are used to dial telephone numbers and to enter names and numbers into the directory Certain other features or options may include the use of the two feature keys _1 22 3 0 C Fig 1 Touchtone Keypad Accessories Earset Model 2030B Comcode 300294790 Headset Model 2030A Comcode 300130432 Designation Card Black Comcode 300294808 Designation Card MC Comcode 300294824 Headset Holder Piece Part Headset Adapter Comcode 300316668 i2021 ISDN Teleset INSTALLATION Before installing your phone review the Safety Instruction
53. ppear on the key you selected In our example we entered 57 Press Save to remap the key Press MENU to exit the idle menu At this point the hardkey you selected will be the Feature you entered Pressing that key will activate or deactivate toggles the feature For a complete list of the NIUF recommended Feature Keys contact your service provider NOTE Only feature keys can be mapped to a different key Call Appearances cannot be remapped Inspect Inspect is a National ISDN feature Check with your local service provider regarding the availability of the Inspect feature If available your service provider will assign this feature to one of the keys on your Teleset NOTE In order for the Inspect feature to work it must be assigned to one of the programmable hardkeys designated 1 through 16 Choose a key after your Call Appearance keys are designated For example if we designate keys 1 through 5 as Call Appearance keys we can then select any key between 6 and 16 as our Inspect key The purpose of the Inspect key is to allow the user to query the serving switch as to what features or Call Appearances are assigned to a particular key on the Teleset 59 i2021 ISDN Teleset The 2021 Teleset contains feature keys up to key 96 Feature keys above key 16 are automatically assigned to softkeys However all keys may be mapped to hardkeys if desired For further information refer to the paragraph that explains key
54. ration is required in order to install and operate the i2021 Teleset Directly below the display are four softkeys vertically oriented to the display The location of these keys corresponds to menu choices that appear directly above them in the LCD window For example pressing the softkey below the clock menu reveals the options for setting the time of day and date They are called softkeys because their function changes according to the menu In one menu a key may set the time while in another menu the same key is used to choose a feature This will become clearer as you begin using the softkeys See the following example Example Press the softkey under Directory shown below by highlighting bold type the word DIR and highlighting the softkey below that menu item CalLog DIR O e o o Pressing the Directory softkey brings up the second menu with additional choices In our example we chose Search next shown in bold type The selected menu items are shown in bold type for emphasis The Softkey under Search is highlighted to indicate the chosen softkey Search Add Del eooo MORE is flashing d N 12 i2021 ISDN Teleset Choosing Search returns the next screen assuming the Directory is empty Directory is Empty Search Add eeoe MORE is flashing gt e PTS Connecting THE 2021 AUTO INSTALL 1 Assemble the 2021 NOTE Make sure the logo plate is installed 2
55. ress MENU to bring up the menu shown next When it appears press the SpDial key 33 2 i2021 ISDN Teleset If a hardkey lights it means that key is already assigned a Speed Dial number Press the hardkey you wish to program as a Speed Dial key Each Speed Dial key will store 32 digits The display will only show 21 digits of the number The complete number can be viewed by using the volume control key No 918475551212 Pause Clear Bkspc oooe MORE is flashing o A N NOTE If you select an unlit key that is not available a Call Appearance for example the display will show lt Try Another Key gt After a few seconds the phone will select the first available key automatically If this key is satisfactory proceed with the programming If this key is not satisfactory press the MORE key to abort the selection You will then be given the opportunity to select another key If a number is entered that exceeds the 21 digits displayed the display scrolls to the left and show the last 21 digits entered The first of the digits will be scrolled off of the display 34 3 i2021 ISDN Teleset For example if the number 91010xxx01 188x01234567890 98765 is entered as a speed dial the number would be shown as No lt 11 88x 0 01234567890 98765 AM PM 24 12 Bkspc Save oooe MORE is flashing E P In this display No Means the number being entered lt M
56. rrected Federal Communications Commission FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device as specified in Part 15 of the FCC rules These rules are designed to provide against radio frequency interference in a residential installation However there is no guarantee that harmful interference will not occur in a particular installation The RJ 49C refers to the network jack provided by the telephone company This is the jack that interfaces to the FCC registered NT1 device not the jack on the bottom of the 2021 Trademark Acknowledgment 5ESS is a registered trademark of Lucent Technologies DMS 100 is a registered trademark of NORTEL Inc EWSD and Siemens are registered trademarks of Siemens Information and Communication Networks GTD 5 is a registered trademark of AG Communications Systems i2021 ISDN Teleset IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should be followed to reduce the risk of fire electric shock and personal injury Read and follow all instructions Follow all warnings and instructions marked on the product Disconnect the telephone from the telephone line before cleaning Do not use aerosol or liquid cleaners Use a damp cloth only Do not use this equipment near water for example a bathtub pool sink or laundry tub Do not use this equipment in a wet basement If this equipment
57. ry set their respective Call Appearances as Primary NOTE PrimCA gives the phone Ringing Line Preference only on the Primary keys To set Primary Call Appearances 1 Press MENU MORE MORE Config MORE PrimCA The Teleset will display the following message and a number of Call Appearances will light Select a CA to Program Green Prim CA Red Other eeoe MORE is flashing e Z N 2 The Teleset defaults to all Call Appearances are Primary Therefore all of the Call Appearances will light green 3 One ata time select the Call Appearances that are not Primary to your Teleset The Teleset will prompt you to press the key twice to confirm your selection 30 i2021 ISDN Teleset 4 If you encounter a red Call Appearance key the Teleset will display the message Invalid Not a General CA This means the Call Appearance has previously been programmed as a Conference Priority or a Terminate Only Call Appearance If this is the case you must first go to the Conference Priority or Terminate Only Call Appearance screen and change the key back to a General Call Appearance PRIORT CA PRIORITY CALL APPEARANCE Priority Call Appearance is a feature offered by some switches Priority Call Appearances are not widely available today To set a Priority Call Appearance press MENU MORE MORE Config MORE PriortCA in order Select the Call Appearance to be used for Priority it will light green NOTE O
58. s located at the front of this manual Make sure you have the correct model Teleset and associated parts for your applications Choose a flat work surface with good lighting and easy access to cords and jacks Avoid placing the Teleset where it is exposed to sunlight or heat sources Parts List Check the box for the following Teleset Handset and Handset Cord Mounting Cord 8 pin round Designation Card and Faceplate Wall Mount Desk Stand Base Handset Holder Logo Plate As you unpack the box inspect each part carefully for damage Report any damage to your dealer or shipping company Keep the box and packing material should a return be necessary ISDN Interfaces A little background information sometimes helps Your ISDN service comes to you over ordinary telephone line wiring That makes it less expensive and simple to install The service provider telephone company usually provides a 2 wire interface called a U interface to the customer The 2021 is a Basic Rate ISDN S T interface device An NT1 device is required to convert the 2 wire U interface from the service provider to a 4 wire S T interface See Fig 2 The S T interface and power connection cable is connected to the Line In jack located on the bottom of the Teleset The i2021 S Teleset must be connected through a network interface device NT1 This device presents the 2 wire U interface to the line and to the 4 wire S T interface to the Teleset The Teleset
59. st the contrast by pressing the Less and More softkeys If the display characters appear faded pressing the More softkey will darken the characters by increasing the contrast Similarly pressing the Less softkey decreases contrast lightens the characters for comfortable viewing and better clarity Exit by pressing the MENU key 24 i2021 ISDN Teleset SETTING THE BACKLIGHTING OPTIONS The 2021 Teleset incorporates a two line 24 character adjustable backlit display There are three settings for the backlight feature off on and dynamic OFF When the backlight feature is set to off no backlighting is present ON When the backlight feature is on the backlighting is continuous DYNAMIC When the dynamic backlighting feature is enabled the display is backlit whenever the handset is off hook or the Teleset is ringing In the dynamic setting the display is backlit for a period of 30 seconds after the ringing ceases or the handset goes on hook To return to the main menu at any time press the MENU hardkey To set these options first press the MENU key and then the MORE key The display appears as shown below Ring Cntrst Test BkLight O O O e MORE is lit Ld Press the BkLight softkey The display will show the current setting on the top line To change the option press the appropriate softkey BackLight Always Off On Dynamic oo000 MORE is flashing N 25 i2021
60. t all service providers support the Auto SPID feature If Auto SPID is supported follow the procedure shown below AUTO SPID PROCEDURES When the countdown timer stops or is aborted the Teleset automatically sends the Auto SPID code to the switch Upon receipt of the Auto SPID code the switch will download all of the SPID s that are supported on that line NOTE If the SPID is not accepted for any reason including the SPID being used at another location the phone displays Invalid SPID and allows correction of the SPID If the switch supports Auto SPID the 2021 will display all of the SPIDs available on the line in the following format Index number 1 is first SPID SPID 2 is second SPID etc See TID Note lt _ lt 1 84755547360101 Next Prev If the SPID displayed is not the correct SPID for your application press the Next key Pressing the Detail softkey will display the SPID the Primary Directory Number and the Bearer Services assigned to the SPID The detail information will scroll across the top line of the display When the correct SPID is displayed press the Select softkey to choose it NOTE The last 2 digits of the SPID are known as the TID Terminal IDentifier The 2021 automatically inserts the TID at the end of the SPID The TID is displayed as part of the SPID i2021 ISDN Teleset AUTO DOWNLOAD After the SPID has been accepted by the switch the 2021 will download the
61. the Clock must be set correctly in the 2021 Teleset The Edit softkey allows modifying the telephone number for dialing To delete a logged call press Clear DIALING FROM THE CALL LOG Outgoing calls can be dialed directly from the Call Logs This is handy when you want to return a missed call In most cases with unanswered and answered logs it will be necessary to edit the telephone number before dialing Editing includes removing an area code or adding prefix digits such as a 9 or a 1 53 i2021 ISDN Teleset To dial from the Call Log press Tel if the Calling Party Name is being displayed Then press Edit 8DN 847 5554736 Prev Time eeee MORE is flashing p N To add a prefix to the telephone number simply add the digits using the dial keypad Use the gt key to position the cursor over the number to delete or change The gt key will go one space past the last digit of the telephone number and then wrap back to the front of the number Use the Del key to delete digits Press the Dial softkey to dial the number The 2021 will automatically go off hook and dial the number SAVING A CALLOG ENTRY TO THE DIRECTORY Press the CalLog or NewLog softkey Press the Unans Answer or Outgoing softkey Locate the record you wish to save in the Directory Press the Tel softkey if required and then press the Edit softkey Edit the number as required Press Save see the display below DA
62. urth time for the number 3 After entering E press the softkeyunder the right hand arrow This indexes the cursor one space to the right of E to accept the next digit in this case D Use the same method to enter subsequent letters then press Find The directory will be empty until you add names to it To return to the previous screen where Directory was chosen press the flashing MORE key The arrow key will move the cursor two spaces to the right and then wrap The Del softkey deletes the character over the cursor Find will search for the entry If no matches are found the display shown will be as shown below No Match Found 0000 MORE is flashing N Call Records Your Teleset stores call activity records in electronic memory The softkey CalLog will change to NewLog upon receipt of an unanswered incoming 51 i2021 ISDN Teleset call To access the call records press the CalLog or NewLog softkey on the startup screen Among the calls stored are a Incoming calls a Outgoing calls a Unanswered calls Forty call records are saved in the Unanswered log and thirty call records are saved in the Answered and Outgoing logs VIEWING THE CALL LOGS WITH CALLING PARTY NAME AND NUMBER To access the call records observe the following directions From the startup screen press the CalLog or NewLog softkey Choose Unans to view the unanswered calls Answer to view calls that were answered or Outgo
63. witch does not support Auto SPID press the Change softkey and enter the SPID After entering the SPID press Save The Teleset will attempt to initialize If there is a problem the Teleset will prompt you to correct the SPID and or switch type The Teleset will download its configuration from the switch If Parameter Downloading is not available you will be prompted to program the Teleset manually Backlight Select On Off or Dynamic Enter the Date and Time Adjust the Ring Pattern Select Yes or No Set the 2 ring Option Select Continuous Partial or No Ring Set Primary Call Appearances Set Priority Call Appearances Set Terminate Only Call Appearance Set an Intercom Key Set Speed Dial Keys Set the Alarm Clock Set a Password NOTE Auto Install will only run when the 2021 is in the default mode NOTE To default the 2021 press MENU and enter 91 from the dial keypad Press the YES softkey to complete the default WARNING DEFAULTING THE 2021 WILL ERASE ALL OF THE MEMORY AUTO SWITCH With Auto Switch detection the 2021 determines the type of switch to which you are connected Should you decide to manually program the Switch type Auto Switch detect will tell you if a different type of switch is found You will then be given the opportunity to correct the switch type i2021 ISDN Teleset AUTO SPID Auto SPID is a National 2 and National 3 ISDN feature Not all switch types and no

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