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Nortel Networks Companion MICS-XC User's Manual

1. Polarization vertical Input impedance 50 Q nominal Temperature 50 C to 55 C Humidity 0 to 100 Length 49 0 cm maximum Width 3 5 cm maximum Weight 1 0 kg maximum Lightning surge protector Part no A0382082 Surge capability 50 000 A repeatable Turn on threshold 600 V dc Turn on time 2 5 ns Impedance 50 ohms Operating frequency range 125 MHz to 1 GHz MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Upgrading your system Adding Companion to a mini midi maxi or mega system On a mini system non expanded only module 1 ports 101 to 132 can be used for Companion Base Stations and or wireline sets Module 2 is used for trunk modules only On a midi system 2 port expansion ensure that Station Modules 3 or 4 or both are available to connect Norstar sets or Base Stations Base Stations cannot be connected to any other module On a maxi system 6 port expansion ensure that the Station Modules 7 or 8 or both are available to connect Norstar sets or Base Stations Base Stations cannot be connected to any other module On a mega XC system 12 port expansion Station Modules 13 and 14 are reserved for Base Stations only Upgrading an RPI 8 to an RPI 16 Only distributors and authorized service personnel A are permitted to upgrade an RPI 8 Do not power up the RPI until the installation is complete This includes the installation of B
2. Trunk Line data Name Restrictions Telco features Services Ringing service Restrn service Startup Sys speed dial Software keys Template Passwords SysiD Start DN COS pswds Password keys Terminals amp Sets Call log pswds Hardware Line access Progrming Cards on KSU pswds Capabilities Reg pswd Cards on Mod 3 Name Time amp Date Cards on Mod 4 User prefernces System Cards on Mod 5 prgrming Restrictions Change DNs Cards on Mod 6 Featr settings Cards on Mod 7 Access codes Direct dial Cards on Mod 8 CAP assign Maintenance ment System version Remote access Port DN status Change DN Module status type Companion Sys test log Rec d length Sys admin log DN length Network evt log Routing service Telco features Provisioning Common settings VMsg ctr tel s Tests USA MICS XC 2 0 system only CSU stats Installers view all items Shaded items are not seen if you are using the System Coordinator Plus password P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 50 Programming Programming overview of XC using the System Coordinator password Terminals amp Sets Lines Passwords Capabilities Name Call log pswds Name Services Progrming pswds User prefernces Ringing service Reg pswd Restrictions Restrn s
3. 8 Record the associated ICS port number in the space provided on the printed label affixed on the lower right corner of the mounting bracket Include the labeling information for each Companion Base Station on the completed installation floor plans 9 Slide the cover onto the bracket using the guide to position it properly Snap it into place P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 36 Installation Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables you must first install radio Base Stations to transceive radio signals to and from the portable telephones See Installing Base Stations on page 31 Companion Portable Telephones are installed differently than traditional Norstar sets There are no direct connections between the portables and the Norstar system Do the following e Install the batteries and battery charging units for each portable using the instructions that come with the portable e Register each Companion portable for use with the Norstar system For complete instructions see the Registration information beginning on page 61 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 37 Note Up to 60 portables can be installed on a Norstar wireless system Each portable telephone must be registered before it can be used By default no Companion portables
4. P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 20 Installation Connecting expansion modules Installation planning is required for Base Stations Before connecting any Station Modules required for Base Stations please see Configuring expansion modules on page 10 for more information on the installation rules involved In order to keep the default port and extension numbering connect Trunk Modules to the Expansion Cartridge beginning at the top and working down connect Station Modules to the Expansion Cartridge beginning at the bottom and working up Installing Remote Power Interconnect RPI units A The RPI unit should have the DC backup power supplied by a UL listed UPS The UPS should have an output voltage rating of 44 to 52 V DC with a maximum fault current limit of 6 A to protect the RPI s output wiring Otherwise it may be necessary to use class 1 wiring A The RPI units must always be installed inside a building The AC outlet powering the RPI should be installed near the equipment and should be easily accessible The length of the RPI cord from the outside surface of the unit to the plug should be a minimum of 1 3 m 4 1 2 ft and a maximum of 4 6 m 15 ft MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 21 RPI unit There are two versions of the RPI unit the RPI 8 BIX UL which supports up
5. Part no In the US RPI 8 NTEO18AA A0627387 RPI 16 NTEO19AA A0627397 In Canada RPI 8 NTEOO2AA A0402787 RPI 16 NTEOO3AA A0402780 Color Dolphin Gray Height 35 6 cm 14 in Width 30 5 cm 12 in Depth 7 6 cm 3 in Input voltage 80 to 270 V AC Input frequency 40 to 70 Hz Output voltage 48 V DC Output current 1 1A Operating temperature 0 C to 50 C 32 to 122 a will be replaced with RPI 8 NI E023AA AU66 940 b will be replaced with RPI 16 NTEQ24AA A0667941 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 108 Specifications Base Station The Base Station consists of two printed circuit boards the Line Interface Module LIM and the Dual Radio Interface Module RIM The Base Station provides connectors for a terminating line cord external antennas and a power supply cord Only passive antennas may be connected to the antenna sockets on the Base Station Base Station plug top power supply Part no NTAE20AA A0401506 in the US NTOP30DA 93 A0403378 in Canada Color Dolphin Gray Height 20 cm 8 in Width 32 cm 12 in Depth 5 cm 2 in Weight less than 1 kg less than 2 lbs Input voltage 12 to 50 V DC Maximum loop length TCM 1143 m 4 000 ft Operating temperature 5 C to 40 C 4 32 F to 120 F Relative humidity 5 to 85 condensation may occur Peak power rating 15 dBm If a plug t
6. Label Wire color PWR Yel Blue Yellow TCM Yellow Orange Orange Yellow PWR Yellow Green PWR Yellow Brown Brown Yellow TCM Yellow Slate Slate Yellow PWR Violet Blue Blue Violet PWR Vio Orange Violet TCM Violet Green Green Violet PWR Violet Brown Brown Violet P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 30 Installation RPI 16 BIX wiring chart Pin RPI Connector Board Label Wire color 26 PWR White Blue 1 a Blue White 27 TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 ie 0 Brown White 30 TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red 32 PWR Red Orange 7 eee d Orange Red 33 TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 oe g Slate Red 36 TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange Black 38 PWR Black Green 13 ae Green Black 39 TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 31 Pin RPI Connector Board Label 41 PWR Mio 42 TCM 17 43 PWR 18 44 PWR e hee 45 TCM 20 46 PWR 21 47 PWR a 48 TCM 23 49 PWR 24 50 25 Installing Base Stations Before installing wireless equipment ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record Wire
7. Registering the C3020 Canada only The following section describes the procedures involved in registering Companion C3020 portable telephones To register each portable with the Norstar system you must do two things e Register the portables by entering the Registration password on each one e Verify that the portable functions properly To register the C3020 1 On the Administration set turn on registration in a general programming session See Companion programming 1s found under the System programming heading It includes the following subheadings on page 61 1 On the portable press sii then press Memory 2 Press Office 3 Check the portable s display If the portable has space for another system the display shows Of fice ni Free P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 80 Registering individual portables If the display does not show Office ni Free follow the procedures in Deregistering the C3020 Canada only on page 81 to overwrite the system number then return to step 2 of this procedure Press sit then press memory The display shows Fedisterin Next enter the Registration password when the display shows Psud The default is 7752 248 32EF 4 gno RADIO If the display does not clear after entering the password then you may be using the wrong password Wait for the display to clear When it shows DH enter the internal n
8. aco a Strain relief support Power cord Unplug the RPI power cord A Do not apply power to the RPI until its installation and wiring are complete The RPI 8 which has only one power supply unit has grounding straps and plates fitted so it can be upgraded to an RPI 16 see illustration RPI components W iring the RPI A The maximum two way DC loop resistance for power pairs including interconnections for each Base Station is 90 ohms You need one or two power pairs between the RPI and the Base Station depending on the wire size of the power pairs and the distance between the Base Station and the RPI Do not run unprotected power cables outdoors MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 25 Maximum power cabling distance approximate Depending on the size of cable you are using you should remember the maximum cabling distances allowed between the RPI and the Base Station Wire size Single pair Double pair 0 6 mm 22 AWG 450 m 1 500 ft 900 m 3 000 ft 0 5 mm 24 AWG 300 m 1 000 ft 600 m 2 000 ft When using two power pairs ensure they are A connected with the same polarity RPI Connector Overview The following illustration shows where the input and output connectors are located on the RPI connector board RPI connector board 7 aH HT ILL TT O
9. or that one or both radios have not been assigned to a cell Verify that the red light is not flashing The red light flashes for about 15 seconds when a Base Station is powered up This is normal If the red light continues to flash it indicates that one of the following problems may exist P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 90 Troubleshooting e The ICS or Station Module is not ON e The Base Station is not connected to the ICS or Station Module e The wiring to the Base Station is not correct e The TCM wiring length between the Base Station and the ICS or Station Module exceeds 1200 m e There is a faulty ICS Station Module or RPI e The two way DC loop resistance of the power pairs between the Remote Power Interconnect RPI and the Base Station exceeds 90 ohms Measure the loop resistance with an ohmmeter If the resistance exceeds 90 ohms install a second power pair or power the Base Station with a plug top power supply e The Base Station is faulty 4 Verify that the power cord of the RPI is properly connected to a working AC outlet If the Base Station is powered locally verify that the power supply is properly connected to a working AC outlet and that the power supply cable is properly connected to the Base Station power connector 5 If an external antenna is installed verify that the external antenna coaxial cable is properly connected to the BNC connector of the Ba
10. signal strength see Receive Signal Strength Indicator MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Index 127 six port Expansion Cartridge 13 17 software keys 68 software ICS and Norstar XC 3 special characters 52 Startup defaults 54 programming 55 56 Station Module Base Station capacity 9 installation planning 9 SysID loss of 94 recording 94 system activating 94 activation 1 68 programming 47 72 requirements for Norstar Voice Mail 4 testing coverage 88 upgrading 111 System Coordinator password 50 System Coordinator Plus password 49 System Coordinators entering programming 57 58 system logical identifier 67 system prgrming defaults 55 T TCM connections Base Stations 34 polarity of 34 technical specifications Base Station 107 108 conducted emissions 1 plug top power supply 108 radiated emissions 1 RPI 107 template changing default 56 testing Base Station 87 portable telephone 87 system coverage 88 troubleshooting Base Station 89 90 portable telephone 89 Remote Power Interconnect 93 twelve port Expansion Cartridge 14 module numbering 18 twinning 3 8 two port Expansion Cartridge 12 module numbering 17 U uninterruptible power supply see UPS upgrading system 111 upgrading RPI 8 to RPI 16 see RPI 8 BIX UL UPS uninterruptible power supply 20 UTAM activation code invalid code 72 activation key 68 approval 1 9 32 recovery key 68 72 regr
11. 5 109 501 501 120 512 516 4 121 401 401 132 412 416 3 133 301 253 455 301 144 312 268 460 316 ICS 2 001 201 048 248 ICS 1 Laen 221 413 101 252 444 132 Tip Port 3 is the bottom fiber cable port on the two port and the six port Expansion Cartridge in slot 2 Port 9 is located on the leftmost Expansion Cartridge in slot 1 Refer to the Modular ICS Installer Guide for details MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation Installation checklist When installing a Norstar system with Companion components follow this installation checklist mount the Integrated Communication System ICS and expansion modules as required _ install the NVRAM Cartridge if required install the ROM Software Cartridge D install the Expansion Cartridge and Trunk Cartridges as required connect the expansion modules _ complete the wiring install the emergency telephone s install the Norstar telephones D install the single line telephones C install the optional equipment install the Remote Power Interconnect units install the Base Stations D install the portable telephones install the external antennas and lightning surge arrestors power up the system Procedures that are specific to Companion are included in this document For all other procedures see the Modular ICS Installer Guide
12. B2 DN Base Station Portable module ports DN DN ports ports DN 4 049 401 269 333 401 401 416 637 696 072 412 284 348 416 3 073 301 253 317 301 301 316 637 696 096 312 268 332 316 ICS 2 001 201 048 248 ICS 1 E 221 285 101 252 316 132 Six port Expansion Cartridge and ICS numbering Expansion Lines Line B1 B2 DN Base Station Portable module ports DN DN ports ports DN 8 049 801 333 461 801 801 816 637 696 072 812 348 476 816 7 073 701 317 445 701 701 716 637 696 096 712 332 460 716 6 097 601 301 429 601 108 612 316 444 616 5 109 501 285 413 501 SS 120 512 300 428 516 4 121 401 269 397 401 132 412 284 412 416 3 133 301 253 381 301 144 312 268 396 316 ICS 2 001 201 048 248 ICS 1 221 349 101 252 380 132 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 18 Planning the installation Twelve port expanded system and ICS numbering Expansion Lines Line B1 B2 DN Base Station Portable module ports DN DN ports ports DN 14 1401 1416 637 696 13 1301 1316 637 696 12 FS 1201 S 1216 11 1101 1116 10 SS 1001 1016 9 SS 901 916 8 049 801 801 072 812 816 7 073 701 701 096 712 716 6 097 601 601 108 612 616
13. Guide or System Coordinator Guide R Radio Credits U S only The XC system recognizes Base Stations as Radia credits The number of Radio Credits licenced to the P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 118 Glossary system is embedded in the UTAM Activation Key Two radio credits are needed for each Base Station Radio Data The section of Companion programming that contains all the headings to set up cells and radios in your Norstar Companion system Receive Signal Strength Indicator RSSI A measurement of the signal strength that the Base Station receives from a particular portable The strongest value is about 35 dBm the weakest value is approximately 94 to 100 dBm Recovery Key U S only See UTAM Recovery Key Reevaluation A heading under radio data that lets you re assign the proper cell configuration to each radio in a Base Station Use it when you ve added or removed Base Stations in your Norstar Companion system Registration The procedure for assigning an extension on the Norstar system to a Companion portable telephone Registration is controlled using System Coordinator programming and performed over the air using the portable itself Registration password a password that prevents unauthorized users from registering portables on the Norstar Companion system Regression Key U S only Restores the previous system security number so that pre
14. M7324 telephone dial pad by pressing Feature Ee fs J J AJR J J which is the same as Feature RE VEN VEN REAR VERKEN AEA P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 56 Programming To be accepted the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up If 15 minutes have elapsed since you powered up the system turn system power off and on to prepare for the Startup process 2 Enter the Installer password The default is fce 0 NI FJ _ e which is the same as eJlejejsjeje Tip The Installer password shown is the default normally used for Startup For a system which has already been programmed the Installer password might have been changed in programming and recorded in the Programming Record Changing the default template After entering the Startup access code and Installer password the display shows Reset memorat 1 Press YES to select a default template The display shows the current template 2 Press CHANGE to choose the appropriate template Changing template resets programming If you change your system template your programming will be reset Entering programming After performing Startup use programming to change default settings as required Headings and subheadings in programming help you to keep track of where you are MICS XC Norstar Companion Installer Guide P0
15. PC Norstar Voice Mail If you are using Norstar Voice Mail with your Companion system Version 3 0 is recommended as a minimum Voice Mail software version MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Norstar Companion basics 5 Note Versions 4 0 and 5 0 are also supported For information on how to access Norstar Voice Mail using your Norstar Companion portable refer to the Portable Telephone Feature Card that is supplied with it P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 6 Norstar Companion basics MICS XC Norstar Companion Installer Guide P0881594 Issue 01 What s new with Norstar New features Norstar introduces Hunt Groups capability plus two new features including two wireless call pickup features Directed Call Pickup and Group Pickup and wireless Portable Language Selection Enhancements have been made to wireless Call Forward No Answer and wireless Twinning For a complete list of other features supported on Companion portables refer to the MICS XC Norstar Companion System Coordinator Guide Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system Hunt Groups are a group of Norstar sets that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For information about which features are affected by Hunt Groups see the MICS XC Norstar Companion System Coordin
16. Pinl Vv Vv Vv Vv a ja AM pa A A A A Pin8 Pin6 Pin4 Pin2 Input wiring Connector Pin Signal Output connector IBIX1 1 2 TCM 1 OBIX1 3 4 TCM 2 OBIX2 5 6 TCM 3 OBIX3 7 8 TCM 4 OBIX4 IBIX2 1 2 TCM 5 OBIX5 3 4 TCM 6 OBIX6 5 6 TCM 7 OBIX7 7 8 TCM 8 OBIX8 IBIX3 1 2 TCM 9 OBIX9 3 4 TCM 10 OBIX10 5 6 TCM 11 OBIX11 7 8 TCM 12 OBIX12 IBIX4 1 2 TCM 13 OBIX13 3 4 TCM 14 OBIX14 5 6 TCM 15 OBIX15 7 8 TCM 16 OBIX16 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 28 Installation RPI 8 BIX wiring chart Pin RPI Connector Board Label Wire color 26 PWR White Blue 1 At Blue White 27 TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 poii Brown White 30 TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red 32 PWR Red Orange 7 Orange Red 33 TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 rea Slate Red 36 TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange Black 38 PWR Black Green 13 sa Green Black 39 TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 29 Pin 41 RPI Connector Board low Blue 16 42 17 43 18 OBIX6 BS6 Green Yellow 44 19 45 20 46 21 47 OBIX7 BS7 et Orange 22 48 23 49 24 OBIX8 BS8
17. Too many Base Stations read have been connected to have been connected and the system This the total available Radio message appears only Credits are insufficient to after a restart accommodate all the radios Wireless communication remains disabled System Reevaluation may be disabled 1 Verify the total and available number of radio credits See Verifying Radio Credits U S only on page 92 2 Remove the excess Base Stations and restart the system To determine the number of connected Base Stations to remove subtract the total number of radio credits from the total number of connected Base Stations Remember that each Base Station has two radios See Problems with an RPI on page 93 If you have increased the number of Base Stations you may need a new UTAM Activation Key to cover the increase in Radios See Software keys U S only on page 68 If Radio Credits are required then reevaluation is disabled See Re evaluation on page 63 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 100 Troubleshooting Event messages Event message display Cause Bute 75 2546 gg U S only Unable to activate all registered portables The system ran out of portable credits One event is generated per portable that failed to activate The repetition of the corresponding alarm code 59 indicates how many additional credits must be purchased Eut 381 1831 35 The Base Station on port 010
18. Wireless subsystem error Wireless subsystem Common Signaling Channel server software error Wireless auto admin Re Eval subsystem detected that a data re evaluation is required Wireless data re evaluation has started P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 106 Troubleshooting Event message display Euti8r9 Euti881 Evi ised Evtises Evtisee Evtise Evi ise 55 53 55 55 55 55 55 Cause Wireless data re evaluation has completed Wireless auto admin Re Eval indicating that a configured cell failed to come on line Alarm 23 displays cell that failed The Wireless auto admin Re Eval subsystem has detected an error Sequencer functionality has detected an error The Wireless auto admin Re Eval Initial Intelligence component has detected an error The Wireless auto admin Re Eval radio Sniffing component has detected an error The Wireless auto admin Re Eval Radio Manager has detected an error MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Specifications Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect RPI device power lines are protected by 3 A 250 V anti surge fuses Each output has short circuit protection The length of thecord from the outside surface of the unit to the plug should be a minimum of 1 4 m 4 5 ft and a maximum of 4 2 m 15 ft
19. are assigned to the DNs The range of portable extensions available for wireless registration is 637 to 666 This means that the digit 6 is not available as a destination code Installing external antennas and lightning surge arrestors When installing external antennas and lightning surge arrestors The antenna should always be mounted vertically see figure on page 39 Use 8 12 mm to 50 mm in to 2 in screws to mount the antenna bracket and lightning surge arrestor bracket to the wall Always ensure that the antenna is clear of any adjacent obstruction particularly metal If more than one external antenna is used at a cell center space them at least I m 40 in apart to avoid radio interference problems When running the coaxial cable inside or outside do not kink stretch or crush the cable This will seriously affect its performance The minimum recommended bending radius is 200 mm 8 in The coaxial cable length must not exceed 10 m Use RG 58AU coaxial cables to connect the antennas to the Base Stations P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 38 Installation e Depending on site requirements a proprietary extension cable can be attached between the lightning surge arrestor and the antenna or between the lightning surge arrestor and the Base Station The total cable length should always be kept as short as possible and the recommended extension cable used only if absolute
20. feet when using the maximum number of Base Stations P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 4 Norstar Companion basics Before the Base Stations can be used in the United States UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities NRU See Software keys U S only on page 68 for more detailed information Companion Portable Telephones The portable telephones used with your Norstar system are small lightweight units with fully digital performance to provide clear voice quality Companion portable telephones feature a three line 16 character alphanumeric display For more information on the portable used with your MICS XC system refer to the Companion Portable Telephone User Guide that is supplied with it Before the portables can be used in the United States portable credits must be obtained See Software keys U S only on page 68 Administration and Maintenance Tools Programming of the Companion system is easily and quickly done through an M7310 or M7324 digital telephone set You can assign portable telephones to the system check Base Station parameters and enable and disable registration System programming can also be done using Norstar Remote Utilities NRU software on a personal computer PC Companion Diagnostic Software allows diagnostics to be run on the wireless system and can be done either locally or remotely via a
21. information is retained These devices may be reactivated by returning the system to its previous configuration or by entering a UTAM Recovery Key A new system is activated by entering a UTAM Activation Key MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 69 The Software keys can be obtained and entered using the following steps Step 1 Obtain the Companion ID The Companion ID Label is sent to each customer once radio credits have been purchased In order to implement the credits and take advantage of the Norstar Companion capability you must obtain two sets of keys One is the Credit Key and the other is the UTAM Activation Key The keys are available by calling the Nortel Customer Response Center You must provide the following information as shown on the Companion ID label e your Companion ID number e the zip code e the number of radio credits already purchased if applicable Step 2 Obtain the System Identification Number Obtain the System ID SysID by pressing Feature Je S J SJ o or Feature amp 7 9 7 4 8 on any M7324 or M7310 telephone display This information is also available by accessing Software kes in an Installer programming session 1 Place the programming overlay on an M7310 or M7324 telephone 2 Press Feature LINJEN GE The display reads Password 3 Enter the most recent Installer password
22. new Regression Key A Regression Key cannot be reused Please do not record this Key in the Programming Record Enter the Regression Key Follow the same procedure for entering software keys on page 68 Once the keys have been entered the previous SysID is restored Re enter all radio and portable credit keys recorded in MICS Programming Record Verify that the correct number of Radio Credits is available see Verifying Radio Credits U S only on page 92 Re enter all programming data using information from the Programming Record Reregister all portables Alarm codes For a complete list of Norstar alarms consult the Norstar Alarm amp Event Code Manual Also consult the Modular ICS Installer Guide Displays Example Meaning Possible causes and display actions Alarm 21 Wireless re evaluation in Scheduled or required re progress evaluation of wireless Base Stations in system P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 96 Troubleshooting Example Meaning Possible causes and display actions Alarm 22 Wireless re evaluation Scheduled or required re complete evaluation of wireless Base Stations in system Alarm 53 A single radio has been removed from service due to an error An accompanying event message indicates an explicit reason for the radio failure Alarm 54 A software download to the Base Stations has started Alarm 55 The Base Station dow
23. passwords 58 exiting 53 overlay 50 52 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 126 Index overview 49 50 registration for portable telephones 61 64 Startup 55 56 system 47 72 system logical identifier 67 tools 50 using Norstar Remote Utilities NRU 4 viewing updates 53 programming basics access 47 indicators telephone buttons 52 special characters 52 programming record 53 provisioning record 31 using 9 R radiated emissions 1 radio credits 64 Receive Signal Strength Indicator C3020 directed 83 C3020 undirected 82 C3050 directed 78 C3050 undirected 77 re evaluation see Companion re evaluation registration C3050 portables 73 75 disabling 61 64 enabling 61 64 regulations radiated conducted emissions 1 Remote Power Interconnect see RPI replacing a Base Station 91 RPI Remote Power Interconnect backup power requirements 20 cabling distance 24 clearance 22 DC loop resistance 24 90 illustration closed unit 21 components 24 open unit 24 opening 23 installing 20 30 part number 107 power supply 21 power supply unit PSU installing a second PSU 111 technical specifications 107 troubleshooting 93 upgrading RPI 8 to RPI 16 24 wiring 24 31 input connections 26 output connections 26 RPI 16 BIX UL capacity 21 RPI 8 BIX UL upgrading to RPI 16 BIX UL 111 RPI 8 BIX UL capacity 21 RSSI see Receive Signal Strength Indicator S safety 2
24. representative should perform startup installation and maintenance programming Some of the settings affect the correct operation of the system Programming overview Programming access is controlled by four passwords Installer password Allows you to see and change any item in programming System Coordinator Plus password Provides knowledgeable users with access to all but a few sensitive areas of programming It is usually distributed by installers to System Coordinators that require special programming access System Coordinator password Used to view and change the settings that are part of day to day administration of the Norstar system P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 48 Programming Basic password Used with a limited number of feature codes to change programming and control system services The Programming overview tables show the programming access for installers and system coordinators For information on programming the passwords see the Modular ICS Installer Guide For information about Companion programming using the System Coordinator and Basic passwords see the MICS XC Norstar Companion System Coordinator Guide MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 49 Programming overview of XC using the Installer and System Coordinator Plus password Telco features Lines
25. supplied with your portable MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 59 External paging system customer supplied Tip The external paging feature is supported on the Companion portable telephone For more information on paging with a Norstar supported portable telephone see Norstar PLUS Modular ICS Installer Guide Registration password Before anyone can begin making portable telephone calls the portable telephones must be registered for use with the Norstar system The recommended steps are as follows 1 Change the registration password for your system 2 Enable registration for the system 3 Confirm the availability of directory numbers DNs for each Companion portable telephone 4 Individually register each Companion portable telephone 5 Disable registration for the system Changing the Registration password To ensure unauthorized portables are not registered to your system a separate level of password access is provided You can and should set your own password to prevent unauthorized handsets from registering on your system You can change the Registration password in Passwords P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 60 Programming Change password to avoid incorrect registration To ensure accurate registration change the Registration password before registering any portables If there is another wireless system in radio ran
26. the System LID P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 68 Programming Software keys U S only The United States FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of unlicensed personal wireless communication devices To comply with UTAM Inc Norstar uses keys and credits to control user capacity and to ensure system location verification These software keys and credits are required to activate Norstar Companion services on a new or upgraded system The credits should have been purchased at the time the order was placed Base Station must be installed and powered first A Base Stations must be installed and powered before entering any UTAM Activation Keys Verify that the Base Station LED status is solid red and green before entering any UTAM keys Failure to follow the correct order of UTAM key entry may result in a disabled Norstar Companion system Call Northern Telecom Customer Response Center A at 1 800 321 2649 to verify that you have approval from UTAM Inc when initially installing wireless equipment or relocating wireless equipment Failure to receive approval prevents you from enabling wireless communication on the Companion system You must provide the Companion ID each time you are requesting codes or credits A disabled wireless system means that Base Stations and portables are not operational but registration
27. 1 does not appear as MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 67 a cell neighbor see the example under Cell nghbr so it must be a neighbor of cell 03 or 04 System logical identifier LID This setting allows you to change the code by which the system identifies itself to portables and which the portables use to request service from the system The default setting is randomly generated by the system at start up When the system logical identifier LID is changed all portables must register again When changing the system LID you can enter any hexadecimal number between 0500 and FFFE Hexadecimal characters can only range from 0 to 9 and A to E Changing system LID de regisiers all portables If you change the system LID you invalidate the registration of all the portables in the system Portables must be re registered before they can be used There are only two reasons to modify the system LID e The site has multiple systems and you want users to be able to move from system to system without changing slots on their portable telephones All systems must be set to the same system LID e Two systems that are located near each other were accidentally assigned the same system LID Users of one system can access the other system This highly unlikely situation could occur for example in an office building occupied by multiple organizations Use and CHAHGE to modify
28. 3 in this case cannot successfully receive the data image Both radios belonging to the Base Station are disabled This may occur if the flash EEPROM is faulty Two events are raised one for the B1 channel radio as in this case and another for the B2 channel radio A corresponding alarm code 53 occurs Eut 382 1831 35 The Base Station on port 0103 in this case cannot be written to during data transfer Both radios belonging to the Base Station are disabled The Base Station s flash EEPROM is faulty Two events are raised one for the B1 channel radio as in this case and another for the B2 channel radio A corresponding alarm code 53 occurs Evt 3803 1831 5 The Base Station on port 0103 in this case cannot be synchronized with the other Base Stations in the system Both radios belonging to the Base Station are disabled The Base Station hardware is faulty Two events are raised one for the B1 channel radio as in this case and another for the B2 channel radio A corresponding alarm code 53 occurs Eut 384 1832 A B2 channel radio radio 2 on port 0103 in this case cannot be synchronized with other radios because of system overload MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 101 Event message display Ewt i385 1 832 Evt 2386 61831 Evtisa7 8169188 Euti387 8189181 Euti387 8189182 Evt 308 0103 Evti664 55 55 55 55 55 55 Cause A B2 channe
29. 881594 Issue 01 Programming 57 Companion programming falls under System prgrming and has the following subheadings Registration lets you enable and disable registration and verify which portable DNs are available Radic data lets you view and change cell and radio settings For other programming operations refer to Modular ICS Installer Guide Entering programming for installers 1 Press Feature IR e e fe fe f f4 4 which is the same as Feature gt J J fc 0 NJ EJ L GJ The display shows Passwords 2 Enter the Installer password The default password is CONFIG 266344 The display shows Terminals 5ets Three triangular indicators appear on the vertical display between the rows of buttons 3 Place the programming overlay over the buttons pointed to by the indicators P gt Entering programming for system coordinators The person on staff who is in charge of making changes on the Norstar system is called the system coordinator The everyday Companion programming done by system coordinators is described in MICS XC Norstar Companion System Coordinator Guide Some system coordinators need to be able to program more advanced settings and functions in order to carry out the day to day requests and upkeep of the Norstar system These coordinators are usually dedicated communications specialists who work with large Norstar systems or other telephone systems like PBX or Centrex P0881594
30. BIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12 Pz D gt Ps Ps Sy Fal Sa Sw Fal JBIX6 OBIX7 OBIX8 OBIX13 OBIX14 OBIX15 OBIX16 ost EE ES ES P TP P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 26 Installation Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration If only one pair is used for powering a Base Station connect the power pair to PWR 1 and PWR 1 If two pairs are used to power a Base Station connect one pair to PWR 1 and PWR 1 and the second pair to PWR 2 and PWR 2 Ensure both pairs have the same polarity Connecting two power pairs with opposing polarities may damage the Base Station and RPI Output connector pinout OBIXn Input connections Feed the TCM input pairs from the ICS distribution frame through the top of the RPI and route the pairs to the input connectors IBIX1 to IBIX4 as shown in the following illustration There may be fewer than 16 input pairs in any given RPI installation MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 27 Input connector pinout Pin7 Pin5 Pin3
31. Cline or ee 3 Press __ 8 J 9 2 87 The portable displays the radio ID of the Base Station that the portable is linked to followed by the signal strength and the power mode for example 83142 54H Hand off occurs normally between the cell boundaries In this example the module is 83 the port is 14 and the radio is 2 The signal strength measured by the Base Station is 54 dBm and the H indicates that the portable is transmitting in high power mode an L indicates low power mode 4 To end the connection press or or close the flap Measuring directed RSSI You may want to measure the RSSI between a portable and a specific Base Station radio For example you may suspect that P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 78 Registering individual portables one of the two radios in a Base Station is not working properly You can also use directed RSSI to prevent hand off while you find a cell edge To measure the RSSI of a specific radio you must be in range of two Base Stations the one you want to measure and another Base Station You cannot measure the directed RSSI of both radios in the Base Station at the same time Before you begin to measure directed RSSI Use the Companion Provisioning Record to find the following the five digit ID of the Base Station radio you want to measure by mapping the Base Station location to the time compression multiplex TCM port T
32. Companion Installer Guide 104 Troubleshooting Event message display Cause Eut 843 35 Internal radio driver error Eut 848 g5 A cell manager has been unable to register with the router Eut S49 g5 Synchronization error Evut S58 55 Synchronization error Eut 851 g5 Base Station software error Eut 852 35 The Data Transfer server has been told by the Base Station that an error has occurred Eut 853 35 The Data Transfer server has been told by the Base Station that an error has occurred Eut 854 g5 Invalid event for Data Transfer Eut S55 g5 Internal wireless subsystem software error Eut S56 g5 Internal wireless subsystem locator error MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 105 Event message display Euti859 Eutis64 Ewti865 Euti869 Evtis7a EutiS71 Euti8T2 Evt ier Etir Euti87s 55 55 55 55 55 53 55 55 55 55 Cause All possible wireless telephone numbers have been registered to portable telephones No directory number is available to handle the registration Link setup request A Base Station has received a corrupted stimulus message The Base Station does not understand the received stimulus message This occurs when you are trying to use a type of portable that the system does not support Wireless subsystem language loading error Firmware downloading to Base Station Basestation download is complete
33. DH If the registration password is not correct the portable displays Inv1dPswd Close the flap and repeat the procedure from step 1 Enter the DN between 637 and 666 The portable displays Enter name If the DN is incorrect the portable displays Irm1d DH If the registration fails the portable displays Reg failed If you try to register the C3050 to the same system twice the portable displays the registered name for example Registered as HORTEL 1 Enter the system name up to 16 characters for example HORTEL 1 If you are registering to only one system use the portable telephone user s name Press the key that has the letter For example to enter A press 24 to enter B press 248 2 9 Press SPACE to add a blank space to the name Press EKSF to remove a mistake Press lt or gt to move the cursor backward or forward Press SAVE The portable displays the registered name for example HORTEL 1 registered Turn off registration for your system MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 75 To confirm that the C3050 is registered 1 Close then open the portable flap If the portable displays the system name that you just registered proceed to step 5 If the portable displays a different system name or Ha system selected proceed to step 2 Press ystem The portable displays WIRELESS SYSTEMS Press the scroll keys VV
34. Issue 01 MICS XC Norstar Companion Installer Guide 58 Programming By using a special password a system coordinator can see and change many but not all of the programming settings used by an installer In this guide programming that can be changed only by an installer is marked in the heading If you are programming using the System Coordinator Plus password you do not see these items when you move through programming 1 Press Feature _ E J 6 J J JJ l which is the same as Feature J J CJ OJ NJ E _J e The display shows Password 2 Enter the System Coordinator Plus password The default password is SCPLUS 727587 The display shows Terminals 5ets Three triangular indicators gt appear on the vertical display between the rows of buttons 3 Place the programming overlay over the buttons pointed to by the indicators gt Entering programming using other passwords A set of the most often used headings and subheadings is available by using a System Coordinator password This level of access is designed for the average user who takes care of the day to day changes to the Norstar system but who does not need to use more advanced programming The default password is ADMIN 23646 Norstar features Refer to MICS XC Norstar Companion System Coordinator Guide for a complete list of features supported on Companion portables Portable features Refer to the Portable Telephone User Guide that is
35. MICS XC Norstar Companion Installer Guide Norstar Meridian and Companion are trademarks of Northern Telecom Northern Telecom 1998 1 800 4 NORTEL www nortel com norstar P0881594 Issue 01 Printed in Canada Table of Contents Regulations 1 Federal Communications Commission U S only 1 Companion Base Stations 1 Activation U S only 1 Safety 2 Norstar Companion basics 3 What s new with Norstar 7 N ew features 7 Hunt Groups 7 Wireless call pickup features 7 W ireless Portable Language Selection 8 W ireless Call Forward No Answer enhancement 8 W ireless Twinning enhancement 8 Planning the installation 9 Planning checklist 9 Required equipment and supplies 9 Configuring Station Modules 9 Configuring expansion modules 10 Ona mini system 11 Ona midi system 11 Ona maxi system 13 Ona mega system 14 ICS numbering 16 Installation 19 Installation checklist 19 Connecting expansion modules 20 Installing Remote Power Interconnect RPI units 20 Mounting the RPI unit 22 W iring the RPI 24 RPI Connector O verview 25 Installing Base Stations 31 Positioning a Base Station 32 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide ii Table of Contents Mounting a Base Station 33 Installing portable telephones 36 Installing external antennas and lightning surge arrestors 37 Planning for an outdoor external antenna 40 Installing a lightning surge arrestor 41 Powering up the syst
36. Northern Telecom to identify each Companion wireless system This Companion ID is sent to each customer once radio or portable credits have been purchased The Companion ID must be provided each time keys or credits are obtained using the Nortel Customer response center Companion portable telephone Hand held wireless sets which allow complete mobility within the reach of Companion Base Stations or an external antenna Portables offer many but not all Norstar features and share much of the same programming as wired desk sets Conference The Conference feature allows you to establish a three person call at your Norstar telephone It can also be used on your Norstar Companion portable credits See Portable Credits D defaults The settings for all Norstar features when the system is first installed Settings are changed from their defaults in programming In this manual default settings are shown in bold text MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Glossary 115 destination code A two to seven digit number that the system interprets and then translates into the digits that you want dialed out Both the code and its associated dialed digits are assigned under Routing service in Services programming Directed Receive Signal Strength Indicator A measurement of the signal strength between a portable and a specific Base Station radio You require the 5 digit ID of the Base
37. Station radio that you want to measure See also Receive Signal Strength Indicator Directory number DN A unique number that is automatically assigned to each telephone or data terminal The DN also referred to as an internal number is often used to identify a telephone when settings are assigned during programming Default DN assignments start at 221 DN See Directory number E event message Event messages are stored in the system log and displayed during a Maintenance session They record a variety of events and activities in the Norstar system Expansion Cartridge A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand the system s capacity for trunks and telephones There are two Expansion Cartridges a two port Expansion Cartridge and a six port Expansion Cartridge See also Combo Cartridge External paging A feature you can use to make voice announcements over an externally mounted loudspeaker connected to the Integrated Communication System The external speaker is not a Norstar component and must be supplied by the customer H Handoff An activity of Companion wireless components Handoff is when the system finds a new cell to maintain the link between a portable telephone and the ICS ICS integrated communication system The central hardware component in the Norstar system The ICS has its own processor and memory and provides a phys
38. The display reads Terminals Sets 4 Press until the display reads Software keys P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 70 Programming 5 Press Show The display reads S3 ID followed by the unique System Identification Number 6 Press Next to continue in Software keas or to exit Record the Companion ID and the SysID in the MICS Programming Record Step 3 Call the Nortel Customer Response Center 1 To obtain your two sets of keys call the Nortel Customer Response Center at 1 800 321 2649 2 Follow the voice prompts for Norstar products When you are asked for the information concerning your request provide the following e the Companion ID on the label e the customer s zip code on the label and e the System ID see Step 1 3 Indicate the number of radio credits you require You need two credits for every Base Station in your system 4 You are given two keys the UTAM Activation Key and the Credit Key The keys consist of three separate numeric strings that contain eight digits each UTAM Activation Key This key activates wireless capability for a new system or a system upgrade which involves Base Stations The software recognizes Base Station radios as Radio credits There are two radios for each Norstar Companion Base Station See Radio credits U S only on page 64 for information on viewing the available number of radio credits MICS XC Norstar Compan
39. UTAM Activation Code entry is unsuccessful the display shows Inwalid code If this happens reenter the code or call Nortel Customer Response Center at 1 800 321 2649 for assistance Step 5 Configure Base Stations and portables Once you have entered the required keys to activate the Base Stations and to obtain enough portable credits you can proceed with programming these items with the MICS XC system Configure your Base Stations Companion Base Stations are recognized by the MICS XC system once the UTAM activation keys have been entered To verify whether or not the Base Stations have been properly recognized see Radio data on page 63 for information on the re eval process Register your Companion portables Norstar Companion Portable telephones are added to the system using the portable registration process Refer to the MICS XC Norstar Companion System Coordinator Guide for more information on registering Companion portables Tip n the event your system has been powered down for an extended period of time contact the Northern Customer Response Center to obtain a UTAM Regression Key If your Norstar Companion system seems disabled all keys were input but Base Stations and portables are not operational contact the Northern Customer Response Center to obtain a UTAM Recovery Key MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables Registering the C3050 The follow
40. a suspended ceiling having lay in panels or tiles If more than one Companion Base Station is required in one cell to meet traffic demands position all the Base Stations at the same cell center a minimum of 1 35 m 54 in apart from the center of one Base Station to the center of another Never mount Base Stations in rows Position Base Stations away from an office area or where a portable is used by at least the amounts shown in the following table Installing the Base Station on the ceiling or high on walls helps to maintain these minimum distances MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 33 Minimum distance between office areas and Base Stations Number of Base Stations Minimum distance between office in the cell areas and Base Stations 1 1 m 40 in 2 1 4 m 56 in 3 1 8 m 72 in 4 2 m 80 in Mounting a Base Station Base Stations can be mounted on a wall or on a ceiling When mounting on a wall install them with their covers at the bottom as shown in the following illustrations Allow for clearances around the Base Station as indicated in the following illustration Clearance for the Base Station 30 cm 37 cm Base Station 430cm om 30 cm Base Station Bracket P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 34 Installation To mount a Base Station 1 Fasten the bracket into p
41. al strength for example 3121 67 If you have not established a connection with the desired Base Station radio you hear a tone when you hold the portable to your ear Read your measurement The system drops the link when you move out of range of your Base Station no hand off To end the connection press Fe ese or close the flap After registering the portables When you have completed programming the system use the following checklist to ensure you completed the required tasks Register the portables Verify Portable Credits Ensure that you registered all the required portables Verify that all portables are available for use Test each portable to verify it is operating properly Disable Master Registration when you have finished registering the portables MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 85 For the steps involved in operating a Norstar Companion portable see the Companion Portable Telephone User Guide that is supplied with the portable When you distribute the portables tell the users that the portables are registered and give them the corresponding extension numbers Tip You can register a portable to more than one system You cannot register a portable to more than one extension number per system You cannot register more than one portable to one extension number If a portable telephone is used in more than one Norstar or Comp
42. and enter a certain number of portable credit keys Also keep in mind before the Base Stations can be recognized by the XC system you must obtain and enter a UTAM Activation Key Please refer to Software keys U S only on page 68 before setting up your wireless system Startup defaults Setting Default NA MICS 4 0 template Square MICS XC 4 0 template PBX Start DN 221 may be different for upgraded systems Passwords defaults Reg pswd Setting PBX default DID default Reg pswd 72346 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 55 System prgrming defaults Companion Setting PBX default DID default Registration defaults same as PBX Registration N Portable DNs Availble Radio data Re evaluation Status Required Schedule Not scheduled Radio credits U S only No defaults assigned Radios Cell Assignment Unassigned defaults same as PBX Antenna Type Internal Cells Cell radio Unassigned Cell nghbrs Unassigned Cell rad nghbrs Unassigned System LID lt random gt Startup programming After the hardware has been installed and powered up use Startup to initialize the system and select the system template that best suits your system Startup erases programming Startup erases any existing programmed data and resets the system to factory defaults Performing Startup 1 Enter the Startup access code from a Norstar M7310 or
43. anion system its owner must know which registration slot number was used to register the portable telephone with each system It is preferable that each user register the system they use most in slot 1 If a portable telephone is lost or broken you can deregister it from the system before replacing it with another portable telephone P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 86 Registering individual portables MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Testing the Companion portable telephones You must register all portable telephones before testing them For more detail on registering portable telephones refer to MICS XC Norstar Companion System Coordinator Guide and the Telephone Registration Instructions 1 2 Verify that the portable telephone is ON Establish a connection to get internal dial tone If no dial tone is present the portable telephone may not be registered Try to register the portable telephone again Verify that the portable telephone is using the correct registration slot Verify that the portable telephone can make a call Verify that the portable telephone has been assigned the correct extension number by calling a wired telephone and viewing the line number displayed Tip Automatic Telephone Relocation does not retain programming when moving a Companion Base Station from one port to another Testing the Base Stations 1 2 3 Veri
44. around the RPI If you are mounting two RPIs one above the other leave a clearance of at least 300 mm 12 in between them to provide adequate ventilation and to prevent overheating MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 23 Mount RPIs at least 300 mm 12 in from the ceiling 2 Insert wall plugs in the holes 3 Partially screw in two 10 50 mm 2 in screws for the keyholes 4 Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side You can remove the cover by lifting it off its hinges Opening the RPI cover LEZ AAA o 00800 0000 ooo 0000000 5 Hang the RPI on the two keyhole screws and tighten them 6 Install the remaining two screws 7 Feed the power cord through the bottom of the RPI and route it through the clip and around the strain relief support as shown in the following figure 8 Route the power cord to the input power socket just to the left of PSU 1 Connect the plug to the socket Note Distinctive labeling of RPIs may help to diagnose any future problems P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 24 Installation RPI components Jumper lead to PSU 2 PSU 2 if equipped Grounding strap Ferrite rings Power supply cabling Up to 16 outputs TCM power Connection board
45. art 15 subpart D DOC RSS 130 documents in Canada Do not install the Base Station in ducts plenums or hollow spaces used to transport environmental air Note In Canada Base Stations may be installed where the duct plenum or hollow space is created by a suspended ceiling having lay in panels or tiles in accordance with CE Handbook Rule 60 402 Activation U S only Wireless communication on a Companion system cannot be activated until installation at its authorized location is verified and approved by UTAM Inc This system is equipped with an automatic mechanism for disabling wireless operation in the event it is moved outside the area where its operation has been approved by UTAM Inc This mechanism complies with FCC requirements P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 2 Regulations Safety Do not connect the administration set or Base Stations directly to a CO line Doing so may result in equipment damage The Norstar administration set and Base Stations must not be used as off premises equipment Installers must check the lightning surge arrestors at the cable entry point to the building with special attention to the grounding Report any problems to your telephone company in writing Do not install Norstar administration sets and Base Stations outside of the building because they are not lightning protected MICS XC Norstar Companion Installer Guide P0881594 Iss
46. ase Station cross connectors If you are adding extra lines for Base Stations always power down the RPI before you begin P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 112 Upgrading your system To upgrade an RPI 8 to an RPI 16 1 Power down the RPI 2 Unscrew the grounding straps and plates 3 Add the second power supply unit A0385554 NPS 50376L106 and screw down the grounding straps the grounding plates and the power supply unit 4 Plug the output of the power supply unit into the connector board 5 Connect the jumper lead from PSU 1 to the lead from PSU 2 as shown below 6 Power up the RPI RPI connections Jumper lead to PSU 2 Grounding plates PSU 2 if equipped Grounding strap Ferrite rings Power supply cabling Up to 16 outputs TCM power CM Connection board Clip Strain relief support Power cord DC Supply AA MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Glossary A alarm code A number that appears on the alarm telephone s display informing you that the ICS has detected a fault in the system Analog Terminal Adapter ATA A device that permits the connection of analog telecommunication devices such as fax machines answering machines and single line telephones to the Norstar system Programmed defaults for the ATA are automatically as
47. asuring directed RSSI using your portable 84 After registering the portables 84 Testing 87 Testing the Companion portable telephones 87 Testing the Base Stations 87 Testing the system coverage 88 Troubleshooting 89 Problems with a portable telephone 89 Problems with a Base Station 89 Replacing a Base Station 91 Verifying Radio Credits U S only 92 Problems with an RPI 93 Problems with wireless communication 94 Obtaining a Recovery Key U S only 94 Obtaining a Regression Key U S only 94 Alarm codes 95 Event messages 100 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide iv Table of Contents Specifications 107 Norstar Companion system components 107 Remote Power Interconnect 107 Base Station 108 Upgrading your system 111 Adding Companion to a mini midi maxi or mega system 111 Upgrading an RPI 8 to an RPI 16 111 Glossary 113 Index 121 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Regulations Federal Communications Commission U S only The Federal Communications Commission FCC has designated UTAM Inc to manage the installation and relocation of Unlicensed Personal Communication Services UPCS This includes Norstar Companion Base Stations and Portable Telephones Companion Base Stations The radiated and conducted emissions of the Companion Base Station radios must not exceed the requirements for digital cordless telephones as outlined in FCC P
48. at forwards all the calls arriving at your telephone to another telephone in your Norstar system You can also forward calls from your Norstar Companion portable To have calls P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 114 Glossary forwarded outside the system use Line Redirection Call Transfer See Transfer Cell The area covered by one or more radios in close proximity within a Norstar Companion system Calls on portable telephones are passed from one cell to another as the user moves around the office Cell assignment A heading in programming that lets you set up whether a cell has radios any neighboring cells or any neighboring radios Cell neighbor A cell that physically adjoins another cell Combo Cartridge A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand the system s capacity for trunks and telephones Combo Cartridges provide six port or 12 port expansion and Services functionality with each cartridge See also Expansion Cartridge Companion The name for Northern Telecom communication systems which use radio technology to transmit and receive signals between its components and the Norstar system Companion Wireless provides mobility in the workplace Calls that used to ring just at your Norstar set can also appear and ring at your portable Companion ID An eight character alphanumeric number assigned by
49. at the ICS does not understand There is a bad signature P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 102 Troubleshooting Event message display Cause Byt665 g4 U S only there are insufficient radio credits Evt 666 g5 U S only radio credits decreased Evti667 g5 U S only UTAM keys are required Eut 568 g5 U S only UTAM test failed Eut 669 g5 Evaluation override is finished Evt 67a g5 Disablement test is active Eut amp 71 55 Disablement test is finished Byte FZ 35 System initialization is beginning Eytt67s 55 System initialization is finished Eut 675 55 Demo system MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 103 Event message display Euti851 55 Ewt i832 55 Ewt i833 55 Et i834 55 Ewt i835 55 Evt i836 55 Ewt isa 55 Evtis4e 55 Evtis4i 53 Euti842 55 Cause Software error dealing with Base Station System problem with locating portable telephones The radio driver software which directly controls the Base Stations device has experienced an internal error System problem with locating portable telephones Wireless system access error Wireless system access error Trying to register an incompatible wireless device Wireless system software error in dealing with a portable telephone Wireless system software error Portable does not support specific display character P0881594 Issue 01 MICS XC Norstar
50. ator Guide For information on how to program Hunt Groups see the Modular ICS System Coordinator Guide Wireless call pickup features The wireless call pickup features allow portable handset users to use a feature code to answer internal or external calls which are ringing at other sets Two types of wireless call pickup are supported Directed Call Pickup Directed Call Pickup allows you to answer any telephone that is ringing in your Norstar system by entering a feature code P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 8 What s new with Norstar and specifying that set s DN For more information see the MICS XC Norstar Companion System Coordinator Guide Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group by entering a feature code For more information see the MICS XC Norstar Companion System Coordinator Guide Wireless Portable Language Selection This feature allows you to change the language of the prompts controlled by the ICS as they appear on the portable s display including both the display prompts and voice prompts from voice mail Norstar supports English French and Spanish For more information see the MICS XC Norstar Companion System Coordinator Guide Wireless Call Forward No Answer enhancement This enhancement stops the Companion portable from ringing when the call has been forwarded to its new destination The por
51. bracket Gently press down to snap it into position RR STON Reconnect the teledapt cable to the Base Station connector P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 92 Troubleshooting 10 Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed 11 If the Base Station is powered locally plug the power supply into the AC outlet The red light on each Base Station will flash for about 15 seconds while powering up This is normal Verifying Radio Credits U S only You need the programming template found at the front of the Modular ICS System Coordinator Guide 1 Press Feature J FJ KJ eI CIE BKIe HJ e eJ el NJ EJ tJ le 2 Press 2 6 6 3 4 4 the default Installer password 3 Press Next until you reach System Prarmina 4 Press Show _ once 5 Press Next until you see Companion 6 Press Show The display shows Registration 7 Press Next until the display shows Radia credits 8 Press Show once The display shows nmn Available Press and the display shows nnn Total Verify that the total number of Radio Credits is enough to support the system you have just installed Note The number of Radio Credits must be double the number of Base Stations you have installed Each Base Station has two radios so each Base Station requires two credits Note As each Base Station is initial
52. color Yellow Blue Blue Yellow Yellow Orange Orange Yellow Yellow Green Green Yellow Yellow Brown Brown Yellow Yellow Slate Slate Yellow Violet Blue Blue Violet Violet Orange Orange Violet Violet Green Green Violet Violet Brown Brown Violet A Each Base Station must be installed within 1230 m 4000 ft TCM wiring length of the ICS or Base Station Module To optimize seamless hand off the difference in TCM wiring length between neighboring Base Stations should not exceed 300 m 1 000 ft P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 32 Installation Before installing or relocating wireless equipment in the United States verify that you have approval from UTAM Inc by calling the Northern Telecom Customer Response Center at 1 800 321 2649 You will be given codes and credits that are necessary to activate the system Please see Software keys U S only on page 68 before calling Positioning a Base Station Avoid installing Base Stations on large concrete or marble columns since this affects radio coverage If possible place the Base Station at least 1 m 40 in from such columns Do not mount a Base Station where metalwork is near the antenna housings Be careful not to damage existing wiring or panels Do not position Base Stations in ducts plenums or hollow spaces used to transport environmental air except where the duct plenum or hollow space is created by
53. coming calls only A target line routes a call according to digits it receives from an incoming trunk They are referred to by line numbers in the same way as physical lines Transfer A feature that lets you redirect a call to another telephone in your Norstar system over a network or outside your Norstar system It also works with a Norstar Companion portable P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 120 Glossary Trunk Module A module that allows you to install additional Trunk Cartridges in your system to provide up to 12 additional trunks Twinning With the XC system the ability of users who have both a wireline desk telephone and Companion portable telephone to answer Calls from either device Twinning is made possible either through assigning Answer DNs or configuring target lines U Undirected Receive Signal Strength Indicator A measurement of the signal strength between a portable and the Base Station radio that the portable is currently linked to See also Receive Signal Strength Indicator UTAM Activation Key U S only Activates the wireless capability ona new system and in system upgrades involving a change to the number of Base Stations supported UTAM Inc U S only The Federal Communications Commission FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of personal wireless communication d
54. configuring Base Station 11 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Index 125 mini system configuring Base Station 11 module numbering six port Expansion Cartridge 17 twelve port Expansion Cartridge 18 two port Expansion Cartridge 17 mounting RPI 22 N non expanded system ICS alone numbering 16 Norstar features 58 Norstar display buttons 52 Norstar Programming Record 53 Norstar Remote Utilities NRU using to program system 4 Norstar Voice Mail system requirements 4 Norstar XC software 3 Nortel Customer Response Center 68 94 installing Base Stations 32 verifying UTAM wireless approval 32 numbers entering directory numbers 54 entering line numbers 54 P paging from portable telephones 59 password capabilities 47 defaults 54 Installer 56 System Coordinator 50 System Coordinator Plus 49 plug top power supply 108 port allocation 20 portable DNs 61 portable registration 72 portable telephone deregistration 76 description 4 DN range 37 features 58 installing 36 registration 37 73 75 signal strength see Receive Signal Strength Indicator system maximum 37 testing 87 troubleshooting 89 using in US 4 power backup for RPI 21 power supply for an RPI 21 plug top 108 powering up startup messages for Base Stations 45 programming Companion 47 72 controlling access 47 entering for Installers 57 entering for System Coordinators 57 58 entering with other
55. d another Base Station Receive Signal Strength Indicator applies to one radio in a Base Station You cannot measure the directed Receive Signal Strength Indicator of the other radio in the Base Station to which you are connected Before you begin measuring directed RSSI Use the Companion Provisioning Record to find and note the following e the five digit radio ID of the Base Station you want to measure by mapping the Base Station location to the TCM port The first four digits indicate the TCM port to which the Base Station is connected The last digit indicates the number of the radio on the Base Station For example the number 03122 identifies radio 2 on the Base Station connected to TCM port 0312 e the radio IDs of all other Base Stations in the same location P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 84 Registering individual portables Measuring directed RSSI using your portable 1 6 Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in To measure undirected RSST on page 77 To direct the Receive Signal Strength Indicator to the other radio of the Base Station move out of range until hand off occurs before moving on to step 2 Press Line Wait for dial tone Press x 8727 9m 9 Enter the five digit ID code for the Base Station radio you want to measure The display shows this ID followed by the sign
56. e portable displays is 44 dBm The weakest RSSI value the portable displays is approximately 85 to 95 dBm Receive Signal Strength Indicator overrides normal display You cannot receive calls while measuring Receive Signal Strength Indicator Measuring undirected RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a Base Station radio 1 Press re Wait for dial tone 2 Press _ Enter the feature code 87 9 87 The display shows the radio ID of the Base Station to which the portable is linked followed by the signal strength for example 82121 67 In this example the module is 03 the port is 12 and the radio is 1 The signal strength is 67dBm 3 Read your measurement Hand off occurs normally 4 To end the connection press Fease or close the flap MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 83 Measuring directed RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio For example you may suspect that a radio in a Base Station is not working properly You can also use directed Receive Signal Strength Indicator to prevent hand off while you find a cell edge To measure the Receive Signal Strength Indicator of a desired radio you must be in range of two Base Stations the one you want to measure an
57. em 4 Directed Call Pickup 7 directory numbers entering 54 disabled system activating 68 display buttons 52 E equipment and supplies installation checklist 9 event message Evt 275 3546 58 100 Evt 381 1831 55 100 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Index 123 Evt 3802 1831 55 100 Evt 3803 1831 55 100 Evt 384 81832 100 Evt 385 81832 55 101 Evt 386 81831 55 101 Evt 387 8189188 55 101 Evt 387 8189181 55 101 Evt 387 8189182 55 101 Evt 348 8183 58 101 Evt 856 55 104 Evt 85955 105 Evt 86455 105 Evt 86555 105 Evt 86955 105 Evt 878 55 105 Evt 87155 105 Evt 87255 105 Evt 87355 105 Evt 66456 101 Evt 665 54 102 Ewt 66655 102 Evt 66755 102 Evt 66655 102 Ewt 66955 102 Evt 67 55 102 Evt 67155 102 Evt 67255 102 Evt 673 55 102 Evt 67555 102 Expansion Cartridge Evt 877 55 105 Evt 87855 105 Evt 87955 106 Evt 88155 106 Evt 868455 106 Evt 88555 106 Evt 86655 106 Evt 88755 106 Evt 88655 106 installation planning 10 Eut 831 55 103 six port 13 Ewt 83255 103 twelve port 14 Evt 833 55 103 two port 12 Evt 834 55 103 Evt 835 55 103 Evt 836 55 103 Evt 837 55 103 Evt 84455 103 Ewt 84155 103 Evt 84255 103 Evt 843 55 104 Evt 84655 104 Evt 84955 104 Evt 85655 104 expansion equipment installation checklist 10 expansion modules connecting 12 16 20 installation 13 routing fibers for 16 external antenna installing 37 43 external paging and portable telephon
58. em 45 Programming 47 Programming overview 47 Programming tools 50 A Norstar telephone 50 The programming overlay 50 The Norstar display buttons 52 Special characters on the display 52 The Norstar Programming Record 53 Exiting programming 53 Viewing your programming updates 53 Entering numbers 53 Template defaults 54 Passwords defaults 54 System prgrming defaults 55 Startup programming 55 Performing Startup 55 Changing the default template 56 Entering programming 56 Entering programming for installers 57 Entering programming for system coordinators 57 Entering programming using other passwords 58 Norstar features 58 Portable features 58 Registration password 59 Changing the Registration password 59 Companion programming 61 Registration 61 Radio data 63 System logical identifier LID 67 Software keys U S only 68 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Table of Contents iii Registering individual portables 73 Registering the C3050 73 C3050 Icons 73 To register the C3050 73 To confirm that the C3050 is registered 75 Deregistering the C3050 76 To deregister the C3050 76 Measuring RSSI for a C3050 77 To measure undirected RSSI 77 Measuring directed RSSI 77 Registering the C3020 Canada only 79 To register the C3020 79 Deregistering the C3020 Canada only 81 To deregister the C3020 81 Measuring RSSI for a C3020 Canada only 82 Measuring undirected RSSI 82 Measuring directed RSSI 83 Me
59. erarchy of headings and subheadings moves to a lower level in the hierarchy of headings and subheadings or begins programming for a heading or subheading moves forward at the same level in the hierarchy of headings and subheadings moves backward at the same level in the hierarchy of headings and subheadings The Norstar display buttons Display buttons on the M7310 and M7324 telephones perform many functions Depending on where you are in programming one two or three display buttons may be available at any one time Press one of the display buttons to select the function that you want Show linei Display message COPY Display button message Display button Special characters on the display When a triangle F is at the end of a programming heading or subheading it means you can press to see settings MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 53 When an ellipsis is at the end of a heading or subheading it means you can press to see the setting for that heading The Norstar Programming Record The Programming Record provides a convenient way to record what you have programmed It also helps you to plan your programming You may photocopy pages from the record as necessary for programming many telephones or lines Exiting programming Norstar stores your changes automatically as soon as you alter any settings you do not need to save your changes Pr
60. ervice Time amp Date Telco features Routing service System prgrming Sys speed dial Companion Programming tools A Norstar telephone Programming is done at an M7310 or M7324 telephone Use the buttons on the telephone to program a setting or to request a specific programming action Norstar guides you with step by step instructions on the telephone display while you are programming The programming overlay The programming overlay is a paper cutout that labels four telephone buttons used during programming The programming overlay is provided at the front of this guide MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 51 Placing the programming overlay Norstar Programming Overlay i LL ae Norstar Programming Overlay _ LD LL 000000 0 Shows you the heading for the current level Shows you the first setting within the level Moves you one item forward at the current level Norstar Programming Overlay Moves you one item back at the current level P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 52 Programming The indicators gt on the M7310 or M7324 telephone show which buttons can be used at that programming step The functions on these buttons allow you to move through the headings and subheadings of Norstar programming Next Back Heading Show moves to a higher level in the hi
61. es 59 Eut 85155 104 Z Eut 85255 104 Evt 853 55 104 PTFISITIAIRITI UIP Evt 85455 104 Startup 55 Evt 855 55 104 features P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 124 Index Norstar 58 portable 58 Federal Communications Commission FCC certification antennas 38 designation of UTAM Inc 1 G Group Pickup 8 H password 56 installing equipment external antenna 37 43 Integrated Communication System ICS 10 numbering 16 software 3 invalid code UTAM 72 K Hunt Groups 7 l ICS see Integrated Communication System indicators telephone buttons 52 initializing the system Startup programming 55 56 installation Base Station 1 9 20 31 35 checklist 9 19 Combo Cartridge 10 configuring expansion modules 10 equipment and supplies checklist 9 Expansion Cartridge 10 expansion modules 20 external antenna 37 43 lightning surge arrestor 37 43 planning 9 18 RPI 20 27 Station Module 9 Installer entering programming 57 keys activation see UTAM recovery see UTAM UTAM 68 KSU Key Service Unit see ICS Integrated Communication System L LID see system logical identifier lightning protection 2 lightning surge arrestor bracket 42 installation 39 installing 37 43 lightning surge arrestors 37 line numbers entering 54 maxi system configuring Base Station 11 13 mega system configuring Base Station 14 midi system
62. ess Ris The display briefly reads End of session Viewing your programming updates If any of the changes you have made to programming have not immediately taken effect you see an UPDATE display button when you leave programming The display shows you how many telephones have not been currently updated due to the system being busy with other programming or the telephone is in use Press DHZ to see the specific sets where programming changes have not been updated Items disappear from the list as they are updated and UPDATE disappears once all changes are complete Entering numbers Numbers are entered from the Norstar telephone dial pad The backspace display button may be used to edit the number P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 54 Programming A line number must always be entered as a three digit number Line numbers from 10 to 99 must be entered with a leading zero line 020 for example Similarly line numbers less than 10 must be entered with two leading zeros line 002 for example Internal telephone numbers also referred to as directory numbers DNs can be three to seven digits long The DN length can be changed in programming Template defaults This section describes only the defaults that apply to Companion programming For all other default settings refer to MICS Programming Record Note U S only Before registering Companion portable telephones you must first obtain
63. ession key 72 94 95 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 128 Index V viewing programming 53 Voice Mail system requirements 4 W wireless Call Forward No Answer 8 wireless capabilities see Companion wireless communication activation approval 1 68 94 regression key 94 95 wireless equipment 31 wireless Portable Language Selection 8 wireless antenna installation 37 43 wiring RPI 20 31 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Tell us what you think This is your document Nortel wants it to work well for you Please take a few minutes to answer the questions on the other side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training and Documentation P O Box 833858 M S H300 Richardson TX 75083 3858 USA Fax to Documentation User Comments Survey Nortel Product Training and Documentation 1 972 684 8699 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide Please circle the most appropriate number on the scale for each question 1 Overall are you satisfied with this document Yes 7 6 5 4 3 2 1 No 2 Is it easy to find information in this documen
64. evices operating between 1 92 GHz and 1 93 GHz This allows UTAM Inc to monitor and control the level of wireless activity within this band for a specified geographical location UTAM Recovery Key U S only Reactivates a Companion wireless system that has been disabled and restores the Companion system to its previous radio credit capacity See the troubleshooting chapter W wireless See Companion MICS XC Norstar Companion Installer Guide P0881594 Issue 01 A activating disabled system 1 68 wireless communication 1 68 94 activation key see UTAM alarm code Alarm 268 96 Alarm 281 96 Alarm 282 96 Alarm 283 96 Alarm 264 96 Alarm 265 97 Alarm 266 97 Alarm 287 97 Alarm 268 97 Alarm 289 97 Alarm 21 95 Alarm 22 96 Alarm 53 96 Alarm 54 96 Alarm 55 96 Alarm 68 96 Radio cred read 99 Re Eval recommended 97 Re Eval required 97 UTAH kex read 98 UTAH test failed 98 antenna bracket 41 external installation 37 43 outdoor installation 37 43 type selecting 65 backup power 20 Base Station clearance 33 conducted emissions 1 configuring general 72 on a maxi system 11 13 on a mega system 14 on a midi system 11 on a mini system 11 connecting to Station Module 9 DC loop resistance 90 disabling 91 display messages UTAH code read 45 UTAH test failed 45 hand off 31 installation connecting to ICS 9 12 15 mounting 33 35 planning 20 31 powering up 45 updating software for 45 warn
65. for connecting Station Modules supporting Base Stations connect Trunk Modules starting at port 6 and working down Connect Station Modules for Norstar desk sets beginning at port 3 and working up Six port Expansion Cartridge with Companion ICS modules 1 and 2 TM8 SM3 SM4 SM5 SM6 SM7 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 14 Planning the installation Ona mega system Keep in mind that 10 station modules is the limit for regular Norstar sets and 2 station modules for Companion Base Stations is the limit on an XC configuration For example a system expanded to 14 ports mega size includes two 6 port expansion cartridges with fiber ports numbered 3 to 14 on the expansion cartridges and 1 and 2 on the ICS The Base Stations must be physically connected to fiber ports 13 and 14 only See 12 port Expansion Cartridge with Companion on page 15 Tip n the fully expanded mega configuration Station Modules 13 and 14 are reserved for Base Stations only MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Planning the installation 15 12 port Expansion Cartridge with Companion Note 1 Station modules 13 and 14 are used for Companion capability only See your Norstar Companion Insta
66. fy that the ICS is ON Verify that re evaluation is complete Verify that the Base Station has been powered up correctly by checking that the green light is ON and the red light is OFF If the red light is flashing it indicates that one of the following problems may exist P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 88 Testing e The Base Station is not connected to the ICS e The Base Station is faulty and should be replaced A solid red light indicates that both radios on the Base Station are busy that the ICS is downloading data to the Base Stations or that one or both radios have not been assigned to a cell Using the directed Received Signal Strength Indication RSSI feature on a portable telephone verify that you can establish a link with every radio on the system while within the cell range of the radio Using another portable establish a second link with the other radio on the same Base Station and check that the red light is ON while both radios are active Testing the system coverage Using the undirected Received Signal Strength Indication feature on a portable telephone verify that the Base Stations are handing off calls and serving the coverage area as intended To check valid handoff move from one cell to another As you do this the radio number shown on the portable telephone display changes To test system coverage at critical points follow these steps 1 Make a call Move ove
67. ge and both systems have the same Registration password and registration enabled you may accidentally register on the other system instead of on your own The default Registration password is RADIO Hee Use CHANGE the dial pad and OF to program the Registration password Record the password in the Programming Record Tip You can choose any combination of one to six digits It is easier to remember the password if the digits spell a word Provide this password only to selected personnel to prevent unauthorized access to programming The implications of such access may include the rearrangement of line assignments which could affect the operation of the Norstar system MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 61 Companion programming Companion programming is found under the System programming heading It includes the following subheadings Registration Software Keys are required to activate wireless capabilities U S only To take advantage of the wireless capabilities available to your Norstar system you must first enable a certain number of portable credits using Software Keys purchased through Northern Telecom Keys are obtained and entered into the system by the installer For more detailed information on enabling Norstar Companion refer to the Software keys U S only on page 68 You must enable registration for the entire Norstar sys
68. gister the portable before you assign it another number on the same system You can also deregister a portable using the administration set You could use this method if the portable was lost or stolen or if you wanted to assign it to another system This procedure does not clear registration data from the portable If the portable is registered on other systems it is still available on those systems You deregister one system at a time To deregister the C3020 1 Press sf then press Memory 2 Press office The display shows Office ni 3 Press either si then 4 or sf then until you display the system you want to deregister 4 Press sim then press 0 __ The display shows Deregister P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 82 Registering individual portables 5 Press s then press 0 _ again The display shows Deregistering and then Deregistered 6 To continue using the portable press Reese Measuring RSSI for a C3020 Canada only The Receive Signal Strength Indicator RSSI is a measurement of the signal strength the Base Station receives from the portable The Base Station controls the power transmitting mode of the portable When the Base Station receives a weak signal it instructs the portable to transmit in high power When the Base Station receives a strong signal it instructs the portable to transmit in low power The strongest RSSI value th
69. he first four digits indicate the TCM port to which the Base Station is connected The last digit indicates the number of the radio on the Base Station For example the number 83142 on the Base Station is connected to TCM port 8314 and 2 is the radio number The five digit number may be printed on a label affixed to the lower right corner of the Base Station mounting bracket the radio IDs of all other Base Stations in the same location To measure directed RSSI using your portable 1 Repeat steps 1 to 3 of To measure undirected RSST on page 77 When the portable displays the Base Station ID you want to measure move out of the cell boundary range so that hand off occurs and press or Press or Ce Press amp 67 org MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 79 5 Enter the five digit ID code for the Base Station radio you want to measure The portable displays this ID followed by the signal strength and the power mode for example 3142 54H Hand off does not occur as you move between the cell boundaries The link drops when you move out of range In this example the module is 43 the port is 14 and the radio is 2 The signal strength measured by the Base Station is 54 dBm and the H indicates the portable is transmitting in high power mode an L indicates low power mode 6 To end the connection press End C or close the flap
70. ical point of connection for the various types of devices telephones and expansion modules used in Norstar The ICS can function on its own as a basic system with 32 Norstar telephones and up to 48 external lines or with the addition of Trunk P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 116 Glossary Modules TM that supports more external lines or Station Modules SM that support more Norstar telephones incoming line group ILG A group of lines used for incoming calls Incoming line groups provide telephone access to several incoming lines without taking up many line buttons A line is assigned to be part of an incoming line group in Installer programming Installer password A one to six digit password that prevents unauthorized access to Installer oriented programming The Installer password can be assigned and changed in Passwords programming Integrated Services Digital Network ISDN A digital telephone service that allows for a combination voice and data connection over a single high speed connection ISDN service can operate over the same copper twisted pair telephone line as analog telephone service Intercom button A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code A telephone may be assigned zero to eight Intercom buttons This is done during an Installer p
71. ing 1 planning locations 9 port allocation 20 plug top power supply 108 connecting to Base Station 35 port numbering 17 18 positioning 32 33 radiated emissions 1 radio credits 32 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 122 Index red light 88 89 replacing 91 signal strength see Receive Signal Strength Indicator site planning 31 specifications 107 108 termination board 34 testing 87 troubleshooting 89 90 using in US 4 UTAM recognition of 31 wiring length power pair s 24 TCM lines 90 bracket antenna 41 lightning surge arrestor 42 C C3050 portables deregistration 76 registration 73 75 cells see Companion cells clearance Base Station 33 RPI 22 Combo Cartridge installation planning 10 Companion antenna 65 Base Stations 3 31 cells programming cell nghbrs 66 cell rad nghbr 66 cell radios 66 cells assignment 65 coverage area 3 Diagnostic Software 4 ID 68 portable telephone see portable telephone programming 47 72 Provisioning Record 31 re evaluation 63 scheduled 64 status 64 registration 61 64 system logical identifier 67 wireless on a maxi system 11 13 on a mega system 14 on a midi system 11 on a mini system 11 conducted emissions 1 connecting expansion modules 12 13 16 D default password 54 Startup 54 system prgrming 55 template changing 56 deregistration C3050 portables 76 diagnostics running on remote syst
72. ing section describes the procedures involved in registering Companion C3050 portable telephones To register each portable with the Norstar system you must do two things e Register the portables by entering the Registration password on each one e Verify that the portable functions correctly C3050 Icons Some C3050 portable telephone icons for Canada and the United States are different but have the same functions The following table identifies these icons C3050 Canada Icon function C3050 US Mute button Ca Hang up button End CA Answer button Line Feature button Feature EE Telephone directory button Cor To register the C3050 1 Turn on registration for your system 2 Open the portable flap The portable displays the current system name or Ho system selected for two seconds 3 Press System The portable displays WIRELESS SYSTEMS Your portable can be registered to a maximum of nine different systems P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 74 Registering individual portables 4 Press the ADD key to establish a radio link The portable displays Adding SYSTEMI for two seconds then it displays Pswdi If a radio link is not established the portable displays Ho connection Close the flap and repeat the procedure from step 1 Enter the Registration password The default is 77085 248 g 4 6e RADIO The portable displays
73. ion Installer Guide P0881594 Issue 01 Programming 71 Portable Credit Key This key predefines the maximum number of portables that can be registered to the system Systems can only register as many portables as there are available Portable Credits A maximum of 60 Companion portable telephones may be registered Record your keys in the Programming Record In the case of an upgrade you receive new keys You need the old and new keys to re activate the system following a system restart Step 4 Enter the keys You may enter the keys in either order UTAM Activation Key first or Credit Key first Keys are entered by first accessing Software kes in a programming session 1 Press Show The display reads S35 ID 2 Press Next The display reads Password keys 3 Press Show The display reads Kes 11 4 Enter the 8 digit password number for Key 1 Use BESF to make corrections The display reads Fes Zi 5 Enter the 8 digit password number for Key 2 Proceed as above until you have finished entering Key 3 The display reads Entry successful 6 Repeat steps 3 through 5 for the other key 7 Press until the display reads Software keys or to exit The system automatically starts reevaluation and the display shows Pe Eval in prog Re Eval complete System online as the reevaluation runs its course P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 72 Programming Note If the
74. is procedure does not clear registration data from the portable If the portable is registered on other systems it is still available on those systems You deregister from one system at a time To deregister the C3050 1 Open the portable s flap 2 Press System The portable displays WIRELESS SYSTEMS and ADD Note Do not select ADD 3 Press the scroll keys VV or N to display the system name that you want to deregister 4 Press ERASE The portable displays Erase item 5 Press OF The portable displays Deregisterirng and then Item erased MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 77 Measuring RSSI for a C3050 The Receive Signal Strength Indicator RSST is a measurement of the signal strength the Base Station receives from the portable The Base Station controls the power transmitting mode of the portable When the Base Station receives a weak signal it instructs the portable to transmit in high power When the Base Station receives a strong signal it instructs the portable to transmit in low power The strongest RSSI value the portable displays is 45 dBm in the US and 44 dBm in Canada The weakest RSSI value the portable displays is approximately 94 to 14 dBm To measure undirected RSSI You can measure the signal strength between a portable and a system selected Base Station radio using undirected RSSI 1 Open the portable flap 2 Press
75. ized the number of available Radio Credits will decrease accordingly MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 93 Problems with an RPI To troubleshoot an RPI follow these steps 1 Verify that the RPI is plugged into a working AC outlet 2 Verify that all the connections power cord jumper lead input and output and so on to the RPI are correct and secured 3 Verify the power supply Verify the power cord fuse Verify the green internal RPI light is on Verify the Base Station s green light is on Verify that the red light is not solid A solid red light indicates that both radios on the Base Station are busy that the ICS is downloading data into the Base Stations or that one or both radios have not been assigned to a cell Verify that the red light is not flashing The red light flashes for about 15 seconds when a Base Station is powered up This is normal 4 Ifnone of the Base Stations connected to the RPI or to one of its power supply units is functioning correctly replace the RPI or power supply unit Tip The left power supply unit provides power through output connectors OK1 to OK8 or OBIX1 to OBIX8 and the right power supply unit provides power through OK9 to OK16 or OBIX9 to OBIX16 If only one or a few of the Base Stations seem faulty see Problems with a Base Station P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 94 Trouble
76. l radio radio 2 on port 0103 in this case cannot be synchronized because the B1 radio was disabled in maintenance Both radios belonging to the Base Station on port 0103 in this case are disabled The B1 radio must be operational to synchronize both radios of the Base Station with other radios in the system Two events are raised one for the B1 channel radio and another for the B2 channel radio A corresponding alarm code 53 occurs A radio 0103 1 in this case cannot be synchronized because there are no B2 channel radios Both radios belonging to the Base Station on port 0103 in this case are disabled Two events are raised one for the B1 channel radio in this case and another for the B2 channel radio A corresponding alarm code 53 occurs A recoverable RIM fault has occurred The RIM is reset If a link is active when this error occurs the link is dropped The radio 0109 1 in this case is returned to service An unrecoverable RIM fault has occurred The radio 0109 1 in this case is disabled and taken out of service If a link is active when this error occurs the link is dropped A corresponding alarm code 53 occurs The built in self test on the Base Station has failed The radio 0109 1 in this case is disabled and taken out of service If a link is active when this error occurs the link is dropped A corresponding alarm code 53 occurs The Base Station is connected to a system that supports a radio protocol th
77. ller Guide for more detail Note 2 Using a 2 or 3 row layout is acceptable The layout depends on the available wall space Fiber Cable Guide SM6 SM14 ICS modules 1 and 2 SM5 SM13 SM4 TM8 SM3 amam CE ToAc outlet max 7 modules per power bar TM7 fea To Ac RN outlet max 7 modules per power bar SM12 SM11 SM10 SM9 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 16 Planning the installation Routing fiber cables 6 port Expansion Cartridge Upward routed fiber cable A A Downward routed fiber cable y loose cables ICS numbering Non expanded system ICS alone numbering Module Lines Line B1 B2 DN Base Station Portable ports DN DN ports ports DN ICS 2 001 201 248 637 696 048 ICS 1 21 52 53 84 101 101 132 637 696 132 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Planning the installation 17 Two port Expansion Cartridge and ICS numbering Expansion Lines Line B1
78. ly necessary You must install a lightning surge arrestor for each outdoor external antenna FCC requirements In the United States the FCC requires that only certified antennas be connected to Companion Base Stations Do not install the external antenna or the lightning A surge arrestor during an electrical storm Always turn off the Base Station power before connecting the coaxial cable of an outdoor external antenna Always install the lightning surge arrestor at the cable entry point into the building Connect the lightning surge arrestor to ground before connecting the coaxial cable MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 39 Installed antenna and lightning surge arrestor J Wall Antenna Mounting bracket Back to back proprietary BNC connectors Lightning surge arrestor with mounting bracket to Base Station or proprietary extension cable To ensure only recommended antennas are used e the external antenna connectors on the Base Station are special proprietary BNC connectors e antennas are supplied with cables already attached and terminated with special proprietary BNC plugs to join with the connector on the Base Station e cables are not supplied with exterior antennas P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 40 Installation Planning for an outdoor external antenna When planning to install a
79. maximum number of portables that can be registered to the system Systems can only register as many portables as there are available Portable Credits To register additional portables you must obtain Portable Credit Keys for the number of additional portables you need You can obtain additional keys whenever you need to expand the number of portables up to a maximum of 60 portables for each XC system portable telephone See Companion portable telephone Prime line The line on your telephone that is automatically selected when you lift the receiver press the Handsfree Mute button or use an external dialing feature A Prime Line is assigned to a telephone during Installer programming Private line See Private to Private to A line can be assigned during Installer programming to one telephone as a private line The line cannot appear on any other telephone except the prime telephone for that line Private lines cannot be placed into line pools programming Setting the way the Norstar system will work Programming includes system wide settings and individual telephone and line settings programming overlay A paper template that is placed over the top four memory buttons with indicators on the M7310 or M7324 telephone during programming The overlay labels indicate the special function that each of the four buttons takes on during programming The overlay is found at the back of the Norstar Companion Installer
80. n outdoor external antenna Locate the antenna on the external wall of the building Keep the outdoor external antenna as close as possible to the Base Station serving it the Base Station must be inside The recommended mounting height is 4 to5 m 13 to 16 ft above ground Always install a lightning surge arrestor between an outdoor antenna and a Base Station Installing an outdoor external antenna To install an outdoor external antenna follow these steps 1 2 Drill a hole for the coaxial cable Install conduit for the antenna cable according to local building and wiring codes Screw the antenna bracket to the wall so that the antenna is positioned vertically on the exterior wall of the building Loosen the nut on the antenna Slide the antenna into the slot of the bracket and tighten the nut Feed the coaxial cable through the wall to the lightning surge arrestor on the interior wall MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 41 Antenna with antenna bracket or Installing a lightning surge arrestor Install the lightning surge arrestor to protect the Companion components from electrical surges To install a lightning surge arrestor follow these steps 1 Mount the lightning surge arrestor on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor external antenna P0881594 Issue 01 MICS XC Nors
81. na midi system On midi and maxi systems the highest numbered ports can be used for both Base Stations and Norstar sets Therefore sets and Base Stations can share the two highest numbered fiber ports A system expanded to 4 ports midi size includes one 2 port expansion cartridge with fiber ports numbered 3 and 4 and 1 and 2 on the ICS The Base Stations must be physically connected via a Station Module to fiber ports 3 and 4 only If only one Station Module supporting Base Stations is required connect it to the highest numbered port port 4 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 12 Planning the installation Two port Expansion Cartridge ICS modules 1 and 2 TM4 SM3 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Planning the installation 13 Ona maxi system A system expanded to 8 ports maxi size includes one 6 port expansion cartridge with fiber ports numbered 3 to 8 and 1 and 2 on the ICS The Base Stations must be physically connected via a Station Module to fiber ports 7 and 8 only There is a maximum number of two Station Modules per Base Station See Six port Expansion Cartridge with Companion on page 13 If only one Station Module supporting Base Stations is required connect it to the highest numbered port port 8 Tip f Both ports 7 and 8 are used
82. nload is complete Alarm 68 An upgrade has been A trunk or station module performed has been added to a system to which Base Stations are already connected The Base Stations must be moved to the highest numbered ports on the system Alarm 2808 Insufficient radio credits Alarm 281 Radio credits decreased Alarm 202 UTAM key required U S only Valid UTAM Activation Key required See Radio data on page 63 Alarm 283 UTAM test failed U S only System detected an incorrect configuration possibly due to malfunctioning equipment Evaluation override is finished Alarm 204 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 97 Example display Meaning Possible causes and actions Alarm 205 Alarm 286 Disablement test active Disablement test is finished Alarmi 207 System startup System initialization is beginning Alarm 208 Alarm 209 System online Demo system System initialization is finished Fe Ewal required System Re evaluation required This message occurs when anew Base Station is added to the system or is moved to a different port Run System Reevaluation immediately or schedule a System Reevaluation See Re evaluation on page 63 Fe Ewal recommended System Re evaluation recommended Base Station may have lost power for longer than 3 minutes or was replaced with a new Base Sta
83. nstallation Maximum number of Norstar Companion Base Stations on a system mini midi maxi mega ICS SM3 SM4 SM7 SM8 SM13 SM14 16 16 32 16 32 16 32 Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS you can add Trunk Modules and or Station Modules to increase your system capacity Previous users of the Norstar 0X32 system should note that the Key Service Unit KSU has been renamed the Integrated Communication System ICS Installed in ICS Additional modules allowed Trunk Station Maximum XC system 6 6 6 Combo cartridge 6 port Services maxi Combo and 6 port cartridges 6 12 12 mega Two Combo cartridges mega 6 12 12 Two 6 port cartridges mega 6 12 12 The last two ports are reserved for Companion use only Note For each type of expanded system above Norstar Companion capability is supported For wireless capability you must install MICS XC software MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Planning the installation 11 Ona mini system Note Port 1 and 2 are on the ICS On a mini or non expanded system port 1 on the ICS station ports 101 to 132 is used for both Base Stations and Norstar sets No fiber ports are used since no Station Module is required Directly connect your Base Stations or Norstar sets to port 1 on the ICS via a wiring distribution panel O
84. o in a Base Station When adding or removing Base Stations Re evaluation needs to be applied to the system Schedule re evaluation during least busy call times Plan on conducting a re evaluation of your Norstar Companion when the system is not busy with calls Wireless calls may be lost during the re evaluation process After installing Norstar Companion components and obtaining the proper number of UTAM activation keys see Software keys U S only on page 68 you need to verify that wireless P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 64 Programming re evaluation has occurred Alarm code messages can be used to indicate whether or not wireless re evaluation has occurred Alarm Definition Re eval occurred 21 Re eval in progress No 22 Re eval complete Yes 23 Cell configured No Failed to come on line Please refer to the Alarm and Event Code Manual for more information on alarm messages and the actions that should be taken to resolve any problems Re evaluation Status Press to see the Re evaluation status If the display reads required you can carry out the re evaluation by pressing CONTINUE and following the prompts Re evaluation Schedule This setting allows you to select whether to proceed or to schedule the next Re evaluation The default setting is Not scheduled If you want to schedule a re evaluation press CHAMGE You can begin re evaluation by pre
85. of antenna to use for each Base Station in a system Press and enter the 5 digit radio number Use CHANGE to select the appropriate setting Internal or External P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 66 Programming Cells Cell programming allows you to examine the cell radio and cell neighbor configuration Choose the cell you want to examine by pressing and the cell number 01 to 32 Cell radios This sub heading allows you to view the 5 digit number of any radios assigned to this cell For example if radio 07012 is in the cell the display shows 7 G12 asgned Press and enter the 5 digit radio number to view the setting Assigned or Unassigned Cell nghbrs This sub heading allows you to view the 2 digit number of any cells that border a particular cell in a system You can then remove any of them or add more cells Press and enter the cell number to see the settings Assigned or Unassigned For example cell 01 the display shows H3hbri83 and Hakbri84 This means that cells 03 and 04 have been assigned as cell neighbors Cell rad nghbrs This sub heading allows you to view the 2 digit number of any cells that border a particular cell in a system the cell neighbors plus any cells that border the cell neighbors Press and enter the cell number to see the settings Assigned or Unassigned For example cell 01 the display shows Fad n3hbr i03 Rad n3kbri84 and Rad nakbri11 Cell 1
86. op power supply is required use only the power supply recommended for use with the Base Station Other usage invalidates any approval given to this apparatus Part no A0386334 Color Dolphin Gray MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Specifications 109 AC supply voltage 120 V AC supply frequency 60 Hz Secondary voltage 12V Secondary current 800 mA Operating temperature 5 C to 40 C 4 32 F to 120 F Relative humidity 5 to 85 condensation may occur Height 10 cm 4 in Width 10 cm 4 in Depth 6 cm 2 in External antenna assembly For the US Part no antenna NTAE50AA A0637293 Frequency range 1 92 to 1 93 GHz Peak power rating 13 5 dBm Peak antenna gain between 1 2 and 1 5 dBi Polarization nominally vertical Input impedance 50 Q nominal Voltage standing wave ratio better than 1 5 1 Extension cable loss below 4 5 dB Lightning surge arrestor circuit 3 kA current Lightning surge arrestor Bio us waveform pulse Lightning surge arrestor 20 times repetition P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 110 Specifications Outdoor omni directional antenna For Canada Part no A0383818 Frequency range 944 to 952 MHz Peak power rating 10 mW minimum Peak antenna gain 4 dBi maximum
87. or A until the system name is displayed Press SELCT or OF if the correct system is already selected Press orle You hear a dial tone and the portable displays Cam If you do not hear a dial tone check that you have selected the correct system and try to register the portable again Close the portable s flap and set the Ringer Control Switch to 4 If the portable is twinned with a desk telephone make sure the desk telephone is idle and Call Forward is not active On another working telephone dial the telephone number of the registered portable If the portable rings it is functioning properly If you do not hear a dial tone or if the portable does not ring refer to the Troubleshooting section in this guide If you still cannot register the portable contact your system supplier P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 76 Registering individual portables Deregistering the C3050 You can deregister the C3050 in two ways e from the portable e from the administration set You can deregister the portable to clear information stored in the portable and the system To do this you must be within the coverage area For example you may want to deregister the portable before you assign it to another DN You can also deregister a portable using the Norstar administration set You could use this method if the portable was lost or stolen or if you wanted to assign it to another system Th
88. osition using two 8 38 mm 11 2 in screws Route the cable from the ICS through the top or bottom opening Wind any excess cable around the posts to secure it then fasten it under the strain relief Connect the wires to the BIX connector on the bracket termination board as shown in the following illustration The polarity of the TCM connections is not important If two power pairs are brought in they must be connected with the same polarity to the Base Station bracket termination board Ensure that the RPI is off before connecting power pairs to the Base Station Bracket termination board Tm Bai TCM PWR 1 gt lt PWR 1 PWR 2 lt PWR 2 RJ11 jack MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 35 5 Mount the Base Station onto the bracket snapping it into position 6 Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station 7 For plug top power supplies only connect the power supply connector to the Base Station power connector Make sure the Base Station is powered by a class 2 plug top power source only Inserting the power supply connector in the wrong direction may damage the plug top power supply and the Base Siations Position the power supply connector in the proper direction and push it into place securely
89. pdate the system begins downloading the software to the Base Station The Administration Terminal display shows B5 1 Dload Start Press CLEAR to clear the message When the Base Station software is downloaded the Administration Terminal shows BS 1 Dload Done Press CLEAR to clear the message Some Base Stations may not be powered up at the same time and this message repeats at the beginning of each download In the United States the display shows one of the following messages after powering up If display shows See UTAM code read System logical identifier LID on page 67 UTAM test failed Alarm codes on page 95 in the Troubleshooting chapter A loss of UTAM information occurs when upgrading US MICS XC systems UTAM Recovery Codes are required P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 46 Powering up the system MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming Programming is performed by the installer or the customer service representative and it allows you to change settings for the entire Norstar system plus settings for individual telephones and external lines Most of the settings can also be programmed by a system coordinator who has a plus SysCoord password This password is distributed only by the installer to avoid system complications Programming affects system operation A Only a qualified installer or customer service
90. r the entire coverage area including stairs elevators and critical points while maintaining the call on the portable You should maintain good quality speech throughout the area you are moving in Check that you can receive a call while at these critical points If a significant hole in the coverage area is found and the Base Stations are working properly according to the above tests refer to Companion Site Planning Guide You may need to re deploy the Base Stations or add an additional cell MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting Problems with a portable telephone 1 Verify that the portable is compatible with the software version Verify that the portable is ON and that the battery is not low by checking the power indicator on the portable If no dial tone is present a Verify that the dialtone is available from the ICS b The portable may not be registered Try to register the portable see MICS XC Norstar Companion System Coordinator Guide Check that the portable is using the correct registration slot Verify that the portable has been assigned the correct internal number by calling it from another telephone Problems with a Base Station 1 Verify that the green light is ON 2 Verify that the red light is not solid A solid red light indicates that both radios on the Companion Base Station are busy that the ICS is downloading data to the Base Stations
91. rogramming session Intercom keys See Intercom button K Key Service Unit KSU Please see Integrated Communication System ICS L Line Pool 6 A group of lines used for making external calls Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons A line is assigned to be part of a line pool in an Installer programming session M7310 telephone A telephone that has a two line display three display buttons 10 programmable memory buttons with indicators and 12 dual memory programmable buttons without indicators An M7310 can be equipped with a Busy Lamp Field M7324 telephone A telephone with a two line display three display buttons and 24 programmable memory buttons with indicators An M7324 telephone can be equipped with a CAP module Module A component of the Norstar key system Includes the MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Glossary 117 Integrated Communication System Trunk Module and Station Module O OPS Off premise station OPX Off premise extension overlay See Programming overlay P Passwords A programming section that lets you assign or change COS passwords Call log passwords or any of the programming passwords Once you access the Passwords section you can only modify the passwords for your level of programming Portable Credits U S only Predefine the
92. se Station and that the corresponding radio is programmed to have an external antenna see Installing external antennas and lightning surge arrestors on page 37 Note Ensure there are not any bridge taps on the TCM MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 91 Replacing a Base Station To replace a Base Station you do not have to power down the ICS When you replace a Base Station no portable registration information is lost After a short boot sequence the Base Station should be functioning normally U S only If you are relocating a Base Station call the Northern Telecom Customer Response Center at 1 800 321 2649 to verify that you have approval from UTAM Inc Please have your System ID number ready when you call Taking a Base Station out of service causes radio coverage to degrade To replace a Base Station follow these steps 1 If the Base Station is powered locally unplug the power supply from the AC outlet and unplug the power supply connector from the Base Station 2 Remove the cover from the Base Station 3 If an external antenna is installed unplug its coaxial cable from the Base Station 4 Unplug the teledapt cable from the Base Station A While holding the Base Station to prevent it from falling apply upward pressure to the Base Station Lift the Base Station away from the bracket Carefully install the new Base Station onto the
93. shooting Problems with wireless communication Obtaining a Recovery Key U S only A disabled Norstar Companion system implies that Base Stations and portables are not operational UTAM registering information is however retained To reactivate Norstar Companion communication on a disabled system you require a UTAM Recovery Key To obtain and enter the Recovery Key follow the procedures for the UTAM Activation Key explained in Software keys U S only on page 68 Obtaining a Regression Key U S only You may need a Regression Key if one of the following conditions occurs e adefective ICS is replaced e anICS has lost its System Identification Number SysID due to a power outage for more than 72 hours If you need a Regression Key follow these steps 1 Record the new System Identification Number once the system is powered up See Step 2 Obtain the System Identification Number on page 69 for more information 2 Locate the following information in the MICS Programming Record e the original SysID e all previously entered radio and portable credit keys 3 Call Northern Telecom Customer Response Center at 1 800 321 2649 to request a Regression Key MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 95 10 Provide them with the original and new SysID Companion ID customer address and zip code See Software keys U S only on page 68 Make a note of the
94. signed by the Norstar system Answer button A telephone button with an indicator that is used to monitor another telephone The answer button indicates incoming calls destined for the other telephone Someone working at a telephone with answer buttons an attendant for example can receive all ringing and visual indication of incoming calls for other telephones and answer those calls when necessary One telephone can have up to four Answer buttons An Answer button is automatically assigned to a telephone when that telephone is assigned an Answer DN Answer DN The internal or directory number DN of a telephone that is monitored by an Answer button You can assign up to four Answer DNs to a telephone under Line Access in Terminals and Sets programming antenna A built in antenna inside each Base Station External antennas can also be used to extend radio coverage to hard to reach places such as tunnels or stairwells Antenna type A programming setting that lets you select the type of antenna used for each Base Station radio in your Norstar Companion system Settings are Internal and External Base Station A Companion component that is mounted on walls and ceilings to provide a radio link to an office or other area where Companion portable telephones are used Each Base Station houses two radios that allow portables to send and receive calls through the ICS See also UTAM Inc C Call Forward A feature th
95. ssing HO or schedule re evaluation by pressing LATER You are prompted to enter a time and date Radios Radio programming settings apply to Base Stations Radio credits U S only MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 65 Press CREDIT to see the number of radio credits available and the total number of radio credits Verify that the total number of radio credits is enough to support the system you have just installed The number of radio credits must be double the number of Base Stations you have installed If the total number of radio credits is not enough for the system you may need to obtain additional credits See Software keys U S only on page 68 Cell Assignment A cell is the area covered by one or more radios in close proximity As you move around your office while on a call with your portable the call is handed off from one cell to another A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors The Norstar system automatically assigns cell neighbors and re evaluates the cell to cell configuration when Base Stations are added or removed This setting allows you to determine if a Base Station radio is assigned to a cell in the Companion system Press and enter the radio number to see the radio setting Assigned or Unassigned Antenna Type Installer password required This setting allows you to select the type
96. t Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 5 4 3 2 1 No Comments Optional Your name Fax Company MICS XC Norstar Companion Installer Guide P0881594 Issue 01 After you have finished programming store your Norstar Programming Overlay in the slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues a cet effet a la fin de ce guide Cuando haya terminado de programar inserte en estas ranuras su Plantilla de programaci n Norstar que se encuentra en la contra tapa l y ey
97. table telephone to make and receive calls anywhere within the coverage area of a Norstar Companion system RSSI See Receive Signal Strength Indicator S Software Keys U S only Keys and credits administered by UTAM Inc to control user capacity and to ensure system location verification for unlicensed personal wireless communication devices They must be obtained and entered into your Norstar Companion system in order to activate wireless capability See also UTAM Inc Station Module A module that allows you to connect up to 16 additional telephones to your Norstar system System Coordinator password A one to six digit password that prevents unauthorized access to system programming The system coordinator password can be assigned and changed in programming System Logical Identifier LID a 4 digit number by which the system identifies itself to portable telephones and which the portable telephones use to request service from the system Only the Installer can change the System LID System ID The System ID or System Security number can be accessed on any M7324 or M7310 telephone display by pressing Feature e e OE or Feature IFJFIZIJPIZI 4 BI The number is required in order to obtain the keys that will activate your Norstar Companion system s wireless capability See also Software Keys T Target lines Lines used to answer in
98. table user can still answer the call but it does not ring For more information see the MICS XC Norstar Companion System Coordinator Guide Wireless Twinning enhancement Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Planning the installation Planning checklist Verify that you have approval from UTAM Inc U S only Verify that a site planner determined Base Station locations and recorded them in the Provisioning Record Required equipment and supplies J Companion portable telephones C Companion Base Stations C Companion Remote Power Interconnect device C Companion ID Labels See Step 1 Obtain the Companion ID on page 69 Configuring Station Modules When installing wireless capabilities use only the last two or highest numbered ports for connecting the Companion Base Stations Each Station Module allows you to connect up to 16 additional Norstar telephones to the system Maximum number of Norstar telephones on a system mini midi maxi mega ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12 32 48 64 80 96 112 128 144 160 176 192 Each Station Module that is used for Norstar Companion allows you to connect up to 16 Base Stations to the system P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 10 Planning the i
99. tar Companion Installer Guide 42 Installation Lightning surge arrestor and bracket rr gt Before you connect the ground lead to the lightning surge arrestor attach it to an approved ground Tip The recommended wire gauge is 4 mm 6 AWG Connect the ground lead to the building ground Do not connect to a ground rod or series of ground rods If you cannot connect the ground lead to the building ground connect it to the steel frame of the building The connection should be no more than 1 8 to 3 m 6 to 10 ft You can also connect the ground lead to the 120 V AC conduit which is connected to the building ground but this is not a preferred installation The connector between the antenna and the lightning surge arrestor and between the lightning surge arrestor and the Base Station is a proprietary BNC connector and requires alignment before a connection can be made MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Installation 43 2 Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor 3 Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 44 Installation MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Powering up the system If you added a Base Station that requires a software u
100. tem to allow individual portables to register The options are Yes and No H Yes indicates that Registration is enabled No is the default and indicates that Registration is not enabled Use and CHAHGE to enable or disable registration Press CREDITS U S only to view the credits available Registration should normally be disabled For security reasons and to prevent unauthorized users from being registered to your system set registration to H when you have finished registering the portables Portable DNs Once registration is enabled for your Norstar Companion system a series of extension numbers 637 to 666 automatically becomes available for registration Check that P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 62 Programming an extension number is still available before registering a portable telephone to it If the extension number shows a status of Available that extension number is ready for registering a Companion portable telephone If the extension number shows a status of Registered a Companion portable telephone is already registered to that extension number In this case you can either pick a different extension number or de register the current portable telephone You must perform deregistration at the portable and in either an Installer or System Coordinator programming session Press to view registered and available DNs Note The DN range 637 to 696 can be
101. tion You may run System Reevaluation immediately schedule System Reevaluation or CAHCEL to disregard message See Re evaluation on page 63 P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 98 Troubleshooting Example Meaning Possible causes and display actions UTAM kes System disabled Common message for a revd new installation see Software keys U S only on page 68 The only other time this alarm should appear is if you are rebuilding a system 1 Enter a UTAM Activation Key See Software keys U S only on page 68 2 Obtain a Regression Key See Obtaining a Regression Key U S only on page 94 UTAH test System is disabled This Ensure there is power to failed alarm appears only after the Base Stations and RPI a restart or plug top power supply Ensure that the location and number of Base Stations is correct Ensure that there are at least four cells in the system configuration Ensure that there are sufficient Radio Credits to support the number of Base Stations you have connected Restart the system with the correct system configuration The system may require a UTAM Recovery Key See Obtaining a Recovery Key U S only on page 94 MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Troubleshooting 99 Example Meaning Possible causes and display actions Radio cred Too many Base Stations
102. to eight Base Stations and the RPI 16 BIX UL which supports up to 16 Base Stations Each RPI has a connection board and either one RPI 8 BIX UL or two RPI 16 BIX UL power supply units PSUs The maximum input power consumption of an RPI is 240 W If a UPS 48 V DC backup source is used the maximum input power requirement of the RPI is 135 W You can upgrade an RPI 8 BIX UL to an RPI 16 BIX UL by installing a second PSU to the RPI 8 BIX UL See Upgrading an RPI 8 to an RPI 16 on page 111 If RPIs are distributed throughout the site the number and type of RPIs depend on the placement and powering plan of the Base Stations To determine how many Base Stations and how many PSUs you need for the number of Base Stations use the following table P0881594 Issue 01 MICS XC Norstar Companion Installer Guide 22 Installation RPI Requirements Base Stations RPI 16 and RPI 8 required PSUs required 1 8 1 RPI 8 1 PSU 9 16 1 RPI 16 2 PSUs 17 24 1 RPI 16 and 1 RPI 8 3 PSUs 25 32 2 RPI 16 4 PSUs Mounting the RPI unit 1 Position the screw holes for the RPI using the dimensions shown in the following figure RPI mounting holes 25 mm 325 mm 1 in pelos 13 in i ri amp 50 mm 2 in Se WO 300 mm D 12 in Yy To provide adequate ventilation and to prevent overheating leave a clearance of at least 125 mm 5 in
103. ue 01 Norstar Companion basics Norstar Companion provides mobility in the workplace With Companion your telephone can go with you allowing you to make and receive calls while on the move Calls that used to ring just at your desk can also appear and ring at your portable this is called twinning Twinning works provided that the portable is assigned the desk telephone DN as an Answer DN Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone The portable telephones can access most Norstar business features such as call forward call transfer conferencing and voice mail Companion on Norstar consists of four main components ICS and Norstar XC software Norstar XC software manages the telephone traffic between Companion Base Stations and portable telephones Base Stations are connected to the ICS in the same way as Norstar sets Companion portable telephones are registered on the system and do not take up any ports on the system Up to 60 portable telephones and up to 32 Base Stations 32 cells can be connected to the system Companion Base Stations Base Stations are positioned throughout the coverage area to send and receive calls between the portable telephones and the ICS The Base Stations use advanced digital radio technology and support handoff and roaming within the coverage area which can be up to 160 000 square meters three million square
104. umber 637 666 you want to assign to the portable When the display clears it shows kegn complete On the administration set turn off registration in general programming Companion subheading Registration See Companion programming on page 61 To confirm that the C3020 is registered 1 To check that the portable has a dial tone press Line If you hear a dial tone go to step 2 If you do not hear a dial tone check that you have selected the correct system number and press _ ire Jagain If you no not hear dial tone try to register the portable again Make sure that the flap is closed and the Ringer Control Switch is in the bottom position Make sure the portable telephone is idle and call forward is not active On a working telephone dial the telephone number of the registered portable MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Registering individual portables 81 If the portable rings it is functioning properly If the portable does not ring try to register the portable again If you do not hear a dial tone or if the portable does not ring refer to the Troubleshooting section in this guide Deregistering the C3020 Canada only You can deregister the C3020 in two steps e from the portable e from the administration set For more information about using the Norstar administration set see the Modular ICS System Coordinator Guide For example you may want to dere
105. used by either portable telephones or ISDN S loops You can assign all 60 of the DNs to S loops and none to portable telephones You can assign up to 30 DNs to portable telephones leaving 30 for S loops Within these two limits you can choose a combination of ISDN and portable telephone DNs For more information refer to Modular ICS Installer Guide Deregistering a portable Deregister an extension number when e the portable must be replaced due to loss or breakage e the portable s owner departs and you want to assign the handset to someone else with a different telephone number Press and DEREG to deregister a DN MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Programming 63 Tip This procedure does not clear the registration data in the portable You must also deregister from the portable telephone on the air deregistration For instructions see the Companion Portable Telephone User Guide that came with the portable Radio data Note U S only Before registering Companion portable telephones you must first obtain and enter a certain number of portable credit keys Also before the Base Stations can be recognized by the MICS XC system you must obtain and enter a UTAM Activation Key Please refer to Software keys U S only on page 68 of this document before setting up your wireless system Re evaluation Re evaluation automatically assigns the proper cell configuration to each radi
106. viously applied UTAM Activation Keys and Portable Credit Keys can be reentered to restore full system operation Also required in cases of system recovery This key cannot be reused Remote access The ability to dial into a Norstar system from outside the system and make use of selected Norstar features The lines features and dialing capabilities available to a remote user are determined by the Class of Service If the remote access line is answered with DISA the user must enter a Class of Service password to gain access to the Norstar system s features Remote paging This feature allows remote users to use the Norstar paging feature Access to this feature is governed by the Class of Service for the call See Remote Access and Class of Service Remote Power Interconnect RPI device An interface providing remote power for the Base Stations Each RPI can power up to 8 or 16 Base Stations Routing See Routing Service Routing service A programming section that allows outgoing calls to be directed automatically based on MICS XC Norstar Companion Installer Guide P0881594 Issue 01 Glossary 119 the numbers a caller dials For Norstar systems linked in a network routing can create a transparent or coordinated dialing plan It can also be used to direct calls to the least expensive lines according to a Services schedule sometimes called least cost routing Roaming Roaming is the ability of a por

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