Nortel Networks 3300 User's Manual
Contents
1. Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved2. Don t cradle the handset Protect your hearing ABOUT WIRELESS PHONES USING A T7406 PHONE Charging the Battery Telephone Setup Handset Lock Handset Asleep Mode Headset Calls Belt Clip Wrist Strap CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Microphone Mute Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call End a call Redial Saved Number Phonebook Speed Call Keys Speed Call Personal Muting a Call CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Forced Call Forward Override Messaging Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Group Paging Meet Me Answer Trunk Flash Record a Call ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform 3300 ICP When used with a 3300 ICP your T7406 phone has five fixed function keys W SUPERKEY TRANS CONF MESSAGE gj HOLD CANCEL and four personal keys The personal key on the bottom right is always your Prime Line the remaining personal keys can be programmed as e Fea
3. clip to the back of the phone to provide handsfree portability To attach the belt clip 1 Line up the side tabs of the belt clip with the notches on each side of the phone the belt clip is attached to the back of the phone above the battery pack 2 Snap the belt clip into place To remove the belt clip 1 Use a small coin the side tabs of the belt clip from the notches on each side of the phone 2 Remove the belt clip by pulling it off the handset Wrist Strap You can attach a wrist strap to the phone for easy carrying 1 Put the loop of the wrist strap through the hook on the side of the handset above the Volume button 2 Put the other end of the wrist strap through the loop and pull until the wrist strap is secure on the phone 10 CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is idle Press the Options Mute button Press the SHOW softkey The display shows 1 Ring Type Press the NEXT softkey The display shows 2 Ringer Volume Press the SHOW softkey The display shows Press Volume bar Press the volume button to adjust the ringer volume Press the OK softkey The display shows 2 Ringer Volume Au BRWNE To adjust the Ringer Type while the phone is idle Press the Options Mute button Press the SHOW softkey The display shows 1 Ring Type Press the CHANGE softkey to listen to the different types of ring available Press the OK sof
4. MITEL NETWORKS Integrated 3300 Communications Platform 3300 CITELlink Gateway for 7000 Series Norstar Phones T7406 Phone User Guide QA MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either wholly or in part for any use whatsoever without written permission from MITEL NETWORKS Corporation IMPORTANT This telephone is NOT suitable for direct connection to the public switched telephone network Connect the telephone to a Mitel Networks system only Mitel Networks is a trademark of Mitel Networks Corporation CITELlink is a trademark of CITEL Technologies Ltd Nortel Networks is a trademark of Nortel Networks Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Contents ABOUT YOUR PHONE Conventions Using Your Norstar Phone with the 3300 CITELlink Gateway TIPS FOR YOUR COMFORT AND SAFETY
5. NA Ext redirects external calls after several rings if you don t answer Note For information about I Am Here see Call Forward Remote To program Call Forward oe a oe ee To oo eS Press gg Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the desired type of Call Forward appears see above Press the Review softkey If a number is already programmed press the Change softkey Press the Program softkey Dial the destination number Press the Save softkey Press pg turn Call Forward on and off once it has been programmed Press gg Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until the desired type of Call Forward appears Press the Review softkey Press the Change softkey Do one of the following a To turn Call Forward on press the TurnOn softkey a To turn Call Forward off press the TurnOff softkey Press pg 18 Call Forward Remote To forward calls from a remote station to your current location Press gg Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Next softkey until I Am Here appears Press the Yes softkey Dial the extension of the remote station Press the Save softkey oe a eS To cancel Call Forward Remote from the station that set the remote forwarding 1 Dial 77 2 Dial the extension of the remote stati
6. eminder appears Press the Yes softkey Do one of the following a TO change the Reminder press the Change softkey enter the new time and press the Save softkey a TO cancel the Reminder press the Clear softkey a To exit without canceling the Reminder press gy ie To acknowledge a Reminder when your phone rings once e Press the Confirm softkey Note If you are on a call when the reminder expires you hear a single beep If your phone is asleep when the reminder expires you will only get a visual reminder the phone will not ring 26 Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Press the Direct Page feature key or dial 37 2 Do one of the following TO page your prime page group press TO page a specific page group dial the page group directory number 3 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Dial 88 2 Do one of the following To respond to a page from your prime page group press To respond to a page from a specific page g
7. ete the Transfer press the Release softkey TO announce the Transfer wait for an answer consult and press to hang up To cancel the Transfer press jy Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Press to hang up Conference Split To Split a Conference and speak privately with the original party e Press the Split softkey To return to the conference call e Press TRANS CONF 16 Add Held To move a call on Hold to another line appearance 1 Press an available line key 2 Press the Addheld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the Addheld softkey 2 Press the flashing line key Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade softkey 17 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your phone B Int redirects internal calls when your phone is busy and B Ext redirects external calls when your phone is busy NA Int redirects internal calls after several rings if you don t answer and
8. handset charger de 2 Plug the small connector of the power adapter to the back of the charger Plug the power adapter into a wall socket To correctly charge a new battery pack WARNING The rechargeable battery pack must be fully charged before you use your T7406 phone for the first time 1 2 3 Charge the battery pack in the battery port at the back of the charger for a minimum of 30 minutes Install the battery pack onto the back of the phone Put the phone in the phone port of the charger When the contacts touch correctly the phone charge indicator left LED on charger turns red The battery pack is fully charged when the phone charge indicator turns green three hours Place the spare battery pack in the back battery port on the charger When the contacts touch correctly the battery charge indicator right LED on charger turns red The battery pack is fully charged when the battery charge indicator turns green about 12 hours To change a battery pack Note You should exchange the phone battery packs regularly once a week 1 Press down on the battery pack latch at the back of the phone and remove the battery pack from the phone 2 Insert the battery pack in the back battery port of the charger When the contacts touch correctly the battery charge indicator right LED on charger turns red The battery pack is fully charged when the battery charge indicator turns green about 12 hours 3 Inse
9. he OK softkey to save the phone ID number Note Talk to your Administrator for information on changing your password To assign your phone to a base station If your installer has already set up a base station obtain the security code and perform steps 1 to 7 of this procedure If you need to assign a security code to the base station perform all the steps in this procedure ol ae E sh Press the Options Mute button Press the SHOW softkey Press the NEXT softkey until the display shows 4 Set S S Code Press the SHOW softkey The display shows Press 6 digits Using the keypad enter the 6 digit security code assigned to the base station you are connecting to Press the OK softkey The display shows 4 Set S S Code If you are assigning a phone to an existing base station your phone is now connected to the system If you are assigning the first phone to a new base station which has no security code continue with the following steps When the display shows 4 Set S S Code press the NEXT softkey to get ready to send the security code to the base station The display shows 5 Send S S Code Unplug the AC power adapter connected to the base station and plug it back in again Within 15 seconds press and hold the OK softkey for 5 seconds to send the security code to the base When the transfer is successful the display shows Send OK and you hear a beep Note If the security code transfe
10. lear your password enter O Enter your new password again If you are setting up or changing a password press the Enter softkey Messaging Cancel Callback To cancel a Callback 1 2 3 Dial 1 Dial the number of the called station Press to hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 2 Dial 1 Press to hang up 22 USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Dial the Account Code digits 2 Press To enter an Account Code during a call Press gg Press the Yes softkey Dial the Account Code digits Press the Save softkey Do one of the following a For a verified account code press the Yes softkey a For a non verified account code press the No softkey ie ae eae Call Park To retrieve a call parked by the attendant 1 Dial 23 2 Dial the console ID and the Hold Slot number Call Pickup To answer a Call that is ringing at another station in your Pickup Group e Press the Pickup softkey To answer a call that is ringing at a station not in your Pickup Group 1 Dial 6 2 Dial the number of the ringing station 23 Campon To Campon to a busy station e Press the Wait softkey To retrieve a call when you hear Campon tone e Press the Trade softkey Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key OR Press gg Press the NO softkey until Do Not Dis
11. message waiting condition on your phone Press MESSAGE If a password is required dial your password and press the Enter softkey Press the Yes softkey The caller information is displayed To display the time the message was sent press the More softkey To display the number of the caller press the More softkey twice Do one of the following a To call the message sender press the Call softkey a To delete the message press the Erase softkey a TO view the next message press MESSAGE answer a Callback Press the Options Mute button on the right of the handset check for messages from a remote station Press gg Press the No softkey until Remote Msging appears Press the Yes softkey Dial your extension number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey to respond to the message 21 To set change or clear a password up to 7 digits not including 0 1 U1 7 8 9 Press pg Press pg 2 Press the No softkey until Set Password appears 3 4 Do one of the following Press the Yes softkey a TO enter a new password enter your password a To change or clear your password enter your current password Press the Enter softkey If you are changing or clearing your password do one of the following a TO change your password enter your new password and press the Enter softkey a To c
12. on 3 Press to hang up To cancel Call Forward Remote from the station that was forwarded Press pg Press the No softkey until Call Forwarding appears Press the Yes softkey Press the Review softkey Press the Change softkey Press the TurnOff softkey Press pg ee ee Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Dial 64 2 Press to hang up To again allow calls to be forwarded by the destination number 1 Dial 73 2 Press to hang up 19 Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey Note The Forward softkey will not appear if Call Forward is not programmed Call Forward Override To override Call Forward and ring a station 1 Dial 1 2 Dial the extension number Messaging Advisory To turn Messaging Advisory on Press pg Press the No softkey until Advisory Msgs appears Press the Yes softkey Press the Next softkey until the desired message appears Press the TurnOn softkey eee ae To turn Messaging Advisory off Press gg Press the No softkey until Advisory Msgs appears Press the Yes softkey Press the TurnOff softkey oe 20 Messaging Callback To leave a message waiting indication on a phone when you hear busy or ringback tone To 1 2 3 To au ts WN Fr Press MESSAGE or the Callback softkey respond to a
13. ons Mute button End a call e Press 6 Redial Saved Number To save the last number that you manually dialed e Dial 79 To Redial a saved number e Dial 6 Phonebook For each letter in the name press the appropriate key on the keypad until the letter is shown in the display for example if the letter C is required press the digit 2 three times Use the softkey to correct errors If the next letter in a name is on the same key as the previous letter press the softkey before proceeding If required use the softkey to adda space between the first and last name To use Phonebook Press the Phonebook softkey Enter the name of the desired party using the keypad Press the Lookup softkey If no match exists edit the original entry If the name is not unique press the Next softkey Do one of the following a TO make the call press the Call softkey a To edit the entry press the Retry softkey To exit press pE ee ee ae ae 13 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number e Press a Speed Call key To store a Speed Call number Ua APUNE N Press gg Press a personal key that isn t a line key Press the Change softkey Press the Yes softkey Do one of the following To enter a new numbe
14. r dial the number Press g between digits to create a pause during dialing press more than once to lengthen the pause a To enter a trunk flash press TRANS CONF See Trunk Flash for more information about the use of this feature TO make the number private press the Private softkey Press the Save softkey Press gg to exit or select another personal key to program another speed dial number 14 Speed Call Personal Note Personal Speed Call lists must be configured by the Administrator To store a personal Speed Call number 1 Dial 67 2 Enter an index number between 00 and O9 3 Dial the number to be stored press ggg between digits to create a pause during dialing press more than once to lengthen the pause 4 Press to hang up To dial a stored personal Speed Call number 1 Dial 58 2 Enter an index number between 00 and 09 Muting a Call To disable enable the handset microphone during a call e Press the Options Mute button CALL HANDLING Hold To place a call on Hold e Press ggg The line appearance flashes red To retrieve a call from Hold e Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number of the station that placed the call on Hold 15 Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following a To compl
15. r fails the display shows Send Error To correct this repeat steps 9 and 10 Press the Options Mute button The display shows the time and date Handset Lock You can lock the handset to prevent unintentional button presses To lock the handset 1 Press the Options Mute button 2 Press the SHOW softkey The display shows 1 Ring Type 3 Press the NEXT softkey until the display shows 3 Lock Handset 4 Press the OK softkey The display shows Handset Locked To unlock the handset e Press gg then Handset Asleep Mode If your phone remains idle for more than 15 seconds it automatically reverts to Handset Asleep mode To wake up your handset press any key Call indications While your phone is asleep it does not display message waiting indicators or indications that the ring again feature is active Priority calls with Do Not Disturb active When the phone is asleep and a priority call is made to the phone it appears to the caller that the priority call was successfully connected even though you receive no indication on your phone To ensure that your phone provides proper audible and visual ring notification when Do Not Disturb is on always press the line intercom button and the button when the phone wakes up Headset Calls Phone functions and features are the same when a headset is plugged into the headset port of the phone on top of phone above the volume button Belt Clip You can attach a belt
16. roup dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code 27 Record a Call This feature uses your voice mail system to record your phone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a two party call e Press the Record Call feature key Note Your system may be programmed to automatically begin recording external calls when you or the other answers To pause recording e Press the Pause softkey To resume recording after pausing e Press the Resume softkey To stop a recording without saving it e Press the Stop amp Erase softkey To stop and save a recording e Press the Stop amp Save softkey e Press the Record Call key Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Access your voice mailbox 2 Follow the prompts to retrieve the recording 28
17. rt the charged battery pack into the phone 4 Insert the phone into the phone port of the charger When the contacts touch correctly the phone charge indicator left LED on charger turns on The battery pack in the phone is fully charged when the phone charge indicator turns green Recycle Note Nickel metal hydride batteries are recyclable Return your unwanted batteries to the nearest recycling center for proper disposal Do not dispose of the batteries in office or household waste Phone 1 800 8 BATTERY to locate a Battery Recycling Center near you Telephone Setup Each T7406 phone must be registered to a base by sharing an identical security code A base can support up to three independent phones Each phone assigned to a base station must have a unique Set ID 1 2 or 3 When viewing the back of the base station the TCM RJ 11 jacks from left to right correspond to the handset ID 1 2 and 3 To set your phone ID number dig U1 WOW ONO Press the Options button 2 Press the SHOW softkey 3 4 Press the SHOW softkey The display shows the current phone ID Press the NEXT softkey until the display shows 6 Handset ID number To change the phone ID number press the CHANGE softkey The display shows Enter Password Enter the 6 digit password default is 000000 Press the OK softkey The display shows Press Digit 1 3 Press the dial pad number corresponding to your phone ID number Press t
18. s Some features require you to dial a feature access code You can use feature access codes whenever you have dial tone The feature access codes in this user guide may be different from the ones programmed in your system Ask your Administrator for the list of feature access codes you can use When you have a message including new voice mail messages Message appears on the display and the MESSAGE key indicator turns on You do not need to select a line before dialing a number See the Making and Answering Calls section for more information TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder Protect your hearing Your phone has a control for adjusting the volume of the handset receiver Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level ABOUT WIRELESS PHONES Wireless telephones use radio frequencies which are susceptible to interference from electrical devices such as motors computers VHF radios and fluorescent lights Such interference can limit the operating range of the telephone and cause noisy or interrupted reception Walls building wiring and metal structures such as filing cabinets can also affect the performance of the telephone USING A T7406 PHONE Charging the Battery To correctly connect the
19. tkey to select the desired ring type The display shows the ring type number you chose Note To disable the ringer select Ringer Off WN Fe D Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press the volume bar on the left side of the handset Microphone Mute To toggle the microphone on and off while on a call e Press the Options Mute button Note This applies only to the current call If you get a second call and want to mute the microphone for that call you must press the Options Mute button again 11 Feature Keys To display information about a key 1 2 3 Press pg Press a personal key Press gg To re program a personal key ie ga E Press pg Press the No softkey until Personal Keys appears Press the Yes softkey Press a personal key that isn t a line key Press the Change softkey Press the No softkey until the desired feature appears Press the Yes softkey Press pg Language Change To change the display language D OL R UN Press pg Press the No softkey until Language appears Press the Yes softkey Press the Change softkey Press the No until the desired language appears Press the Yes softkey MAKING AND ANSWERING CALLS Make a call 1 2 If you want to use a Non Prime Line press a Line Appearance key Dial the number OR Press a Speed Call key 12 Answer a call e Press the Opti
20. turb appears e Do one of the following a Press TurnOn to activate Do Not Disturb Press TurnOff to deactivate Do Not Disturb To activate Do Not Disturb from a remote station 1 Dial 5 2 Dial the number of the station to which Do Not Disturb is to apply 3 Press to hang up To deactivate Do Not Disturb from a remote station 1 Dial 5 2 Dial the number of the station with Do Not Disturb activated 3 Press to hang up Override To use Override when you encounter busy or DND tone e Press the Intrude feature key 24 Paging To use Paging 1 Press the Pager feature key 2 Dial the Paging zone number if required 3 Make the announcement Direct Paging Direct Paging allows you to page a party through their phone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset call To page a party 1 Press the Direct Paging feature key 2 Dial the extension number 3 Speak to the dialed party after the tone To answer a Direct Page indicated by a single burst of tone e Press the Options Mute button on the right of the handset 25 Reminder To program a Reminder 1 Press pg 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Enter the time in 24 hour format 5 Press the Save softkey To view change and or cancel a pending Reminder Press g Press the No softkey until Timed R
21. ture keys for example Swap You can program feature keys using your phone The administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone e Line Appearances Only the administrator can program line appearances Your phone also features display assisted selection of features on hook dialing and an incoming call indicator light at base of antenna LLO118 Phone buttons Button Number 10 11 Description Cancel Superkey Hold Prime Line Personal Keys Softkeys Options Mute Volume Message Transfer Conference Phone status indicators When line is Idle Busy Ringing On hold at your set the indicator is Off On Flashing slowly Flashing rapidly On hold at another set Flashing slow on fast off Conventions The following conventions are used in this user guide e Fixed function keys are identified by bold uppercase letters for example TRANS CONF e Softkeys are identified by bold letters and the word softkey for example Press the Yes softkey e Text that appears on the display is identified by double quotes for example Language Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your CITELlink Norstar phone now operates You can program speed call numbers personal keys as well as enable disable features using J To navigate through the menus use the YES and NO softkey
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