Netgear WGT624v4 User's Manual
Contents
1. Router Setup Manual Advanced Troubleshooting Using the Ping Utility Most computers and routers have a diagnostic utility called ping that sends an request to a target device The device then replies The ping utility makes it easy to troubleshoot a network Testing the Path from a PC to Your Router You can ping the router to verify that the LAN path from your computer to your router is set up correctly 1 From the Windows toolbar click Start and select Run 2 Inthe field provided type Ping followed by the address of the router as in this example ping www routerlogin net 3 Click OK You should see a message like this one Pinging www routerlogin net with 32 bytes of data If the path is working you see this message Reply from www routerlogin net bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems e Wrong physical connections Make sure the LAN port light is on If the light is off follow the instructions in LAN or Internet Port Lights Not On on page 2 3 Check that the corresponding lights are on for your computer s network interface card e Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Troubleshooting 2 7 v1 0 April 2007 Router Setup Manual Testing the2. Router Setup Manual NETGEAR NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA 208 10123 01 April 2007 2007 by NETGEAR Inc All rights reserved Trademarks NETGEAR is a trademark of Netgear Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein v1 0 April 2007 Contents Router Setup Manual Chapter 1 Connecting the Router to the Internet Opa SM NO CRC darani a a 1 1 The Rear Bortom LADE sions iencucuatiabpsdgenienisiodoeiasionenaaaudded aids eady 1 1 The Fronto ihe ROUGI eicdicvan cai nescnctartocanade li R uae anes 1 2 TRE Bakoi We ROUTED cicscincsccsscstosuenssseehdenesascansorsanc canstetinctconeendasucameee site temabcuancuurie 1 3 What You Need Before You Begin iiscctcssiccssianstetne ctusanns daxcxodiinsdcarusneeesrasduncscudaued sokmundes 1 3 Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup eseceeeeeeeeeeneeeees 1 4 Sma e S aaa R AN 1 4 DEMA SEND arnap a i 1 5 Connecting Your ROUE
3. browser then click Enter http www routerlogin net 1 Figure 1 7 cyx Tip Connect to the router by typing any one of these three URLs in the address field of your 6 browser then clicking Enter e http www routerlogin net http www routerlogin com The router will prompt you to enter the user name of admin and the password 2 For security reasons the router has its own user name and password When prompted enter admin for the router user name and password for the router password both in lower case letters Note The router user name and password are not the same as any user name or password you may use to log in to your Internet connection A login window like the one shown below opens User name a admin x Password soccccee C Remember my password Figure 1 8 3 Enter the user name and password The router will display its home page 1 8 Connecting the Router to the Internet v1 0 April 2007 Router Setup Manual When the router is connected to the Internet click the Knowledge Base or the Documentation link under the Web Support menu to view support information or the documentation for the router If you do not click Logout the router will wait 5 minutes after there is no activity before it automatically logs you out Set Up and Test Basic Wireless Connectivity Follow the instructions below to set up and test basic wireless connectivity On
4. router to identify the serial number security PIN number port connectors status lights and default login information Connecting the Router to the Internet 1 1 v1 0 April 2007 Router Setup Manual The Front of the Router NETGEAR O Vv id ee 1 3 Figure 1 1 You can use the status lights on the front of the router to verify various conditions Table 1 1 Status Lights Status Light Activity Description On Power is supplied to the router 1 Power Off Power is not supplied to the router On The system is initializing or in the middle of a firmware upgrade 2 Test Blink Firmware is upgrading or restoring to factory default is done Off The system is ready and running On Indicates that the Wireless port is enabled i Blink Data transfer 3 Wireless Off The wireless router radio is off See Advanced Wireless Settings in the Reference Manual On Amber The Ethernet cable is connected but the router has not gotten an Internet address 4 Internet On Green The router has an Internet address Blink Green Data is being communicated with the Internet Off No link is detected on this port On Green The local port is connected to a 100 Mbps device 5 LAN Local Area Blink Green Data is being transmitted at 100 Mbps Network Lights On Amber The local port has detected a link with a 10 Mbps device 1 4 Blink Amber Data is being transmitted at 10 Mbps O
5. using an Ethernet connected computer check the Ethernet connection between the computer and the router as described in the previous section e Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that CAPS LOCK is off when entering this information e Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded Try quitting the browser and launching it again Troubleshooting 2 3 v1 0 April 2007 Router Setup Manual Troubleshooting the Internet Service Connection If your router is unable to access the Internet check that the Internet connection is working and then check that the router can get an Internet address Internet Connection First verify that your cable or ADSL modem has a successful connection The cable or ADSL modem status lights indicate if the modem connection is successful or not Check your modem documentation or call your Internet service provider for help with verifying that the modem has a successful connection Router Internet Light is Green or Blinking Green If your Internet light is green or blinking green then you have a good Internet connection and your wiring is correct Router Internet Light Blinking Amber If your Internet light is blinking amber then your router is attempting to make an Internet connection with the s
6. GEAR for this product If the error persists you have a hardware problem and should contact technical support 2 2 Troubleshooting v1 0 April 2007 Router Setup Manual Test Light Never Turns On or Stays On When the router is turned on the Test light turns on for about 1 minute and then turns off If the Test light does not turn on or stays on the router has a problem If you experience problems with the Test light cycle the power to see if the router recovers If all lights including the Test light are still on 1 5 minutes after power up e Turn the power off and back on to see if the router recovers e Clear the router s configuration to factory defaults This will set the router s IP address to www routerlogin net This procedure is explained in Restoring the Default Configuration and Password on page 2 6 If the error persists you might have a hardware problem and should contact technical support LAN or Internet Port Lights Not On If either the LAN or Internet lights do not light when the Ethernet connection is made check the following e Make sure that the Ethernet cable connections are secure at the router and at the computer e Make sure that power is turned on to the connected computer e Be sure you are using Ethernet cables like the cable that was supplied with the router Troubleshooting Logging In to the Router If you are unable to log in to the router check the following e Ifyou are
7. Path from a PC to the Internet After verifying that the path between your computer and the router works correctly test the path from your PC to the Internet From the Windows run menu type PING n 10 lt IP address gt where lt IP address gt is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies as in the previous section are displayed If you do not receive replies Check that your PC has the IP address of your router listed as the default gateway If the IP configuration of your PC is assigned by DHCP this information will not be visible in your PC s Network Control Panel Verify that the IP address of the router is listed as the TCP IP default gateway Check to see that the network address of your PC the portion of the IP address specified by the netmask is different from the network address of the remote device If your ISP assigned a host name to your PC enter that host name as the Account Name in the Basic Settings menu 2 8 Troubleshooting v1 0 April 2007 Appendix A Technical Specifications This appendix provides technical specifications for the router Network Protocol and Standards Compatibility Data and Routing Protocols Power Adapter North America UK Australia Europe Japan All regions output Physical Dimensions Weight Environmental Operating temperature Operating humidity Electromagnetic Emission
8. T ricissrriiiei aanne arar a Area Eaa 1 5 Setting Up Your Router for Internet Access 0 cceecccececeeeeeeeeeeeaeeeeeneesecaeeeeeneeeeaes 1 8 Set Up and Test Basic Wireless Connectivity c ccccceeseeeceeeeeeeeeeeeececaeseeeneeeeaeeeeeneees 1 9 Implement Appropriate Wireless Security cc cccceseeceeeeeeeseeeeeeeeeeeeaeseeeeeeseaaeeeeeneeess 1 10 Product Registration Support and Documentation cccccseeeeeeeeeeeeeeeeeeeeeeeeeeeeees 1 10 Chapter 2 Troubleshooting SOT DOS ssa ditcese stern este cca T 2 1 Be sure to always start your network in this sequence eeeeeeeeeeeteeteeceeeeeeeeeees 2 1 Make sure the Ethernet cables are securely plugged in ooo see eeeeeeeeeeeeeeeeeeeeeeeeeeeees 2 1 Make sure the network settings of the computer are correct eeeeeeeeeeeeeeeeeeees 2 1 Check the router status lights to verify correct router operation ccsseeeeeenees 2 2 TO PIER SIG FUNCIONO cxssctehauin coationin dukes satideateanaetsetibiteesbieeticassbubeteetiouneteaatunds 2 2 Power Gon NGL CON scccsrecicscccnntacesonases in A AE ENTAR 2 2 Test Light Never Tume Onar Siaya OM sicsetscseceescsssorvesstan ann a a 2 3 LAR on Internet Port Lights Not OM sci ccsssecasas sciiagantrateccasie setnicssriaesineadieamilesssionntagnces 2 3 Troubleshooting Logging In to the Router iii v1 0 April 2007 Troubleshooting the Internet Service CONNECTION ceceecceceeesteeeeeeeeetaeeeeeeeeaeeeeeeees
9. Tips Here are some tips for correcting simple problems you may have Be sure to always start your network in this sequence 1 2 3 4 Turn off and unplug the modem from it s power outlet and turn off the router and computer Turn on the modem and wait two minutes Turn on the router and wait 1 minute Turn on the computer Make sure the Ethernet cables are securely plugged in The Internet status light on the router will be lit if the Ethernet cable to the router from the modem is plugged in securely and the modem and router are both turned on For each powered on computer connected to the router with a securely plugged in Ethernet cable the corresponding router LAN port status light will be lit The label on the bottom of the router identifies the number of each LAN port Make sure the network settings of the computer are correct LAN connected computers must be configured to obtain an IP address automatically via DHCP Please see the links see links in Appendix B Related Documents for help with this Some cable modem services require you to use the MAC address of the computer registered on the account If so in the Router MAC Address section of the Basic Settings menu select Use this Computer s MAC Address Click Apply to save your settings Restart the network in the correct sequence Troubleshooting 2 1 v1 0 April 2007 Router Setup Manual Check the router status lights to verify corr
10. aas 2 4 Meme GM RN osuin a a E EN A 2 4 Obtaining an Intemet IP Address sseissesiisirsiiiaincidanni naniesienia 2 4 Toupie Nooa PFP OE era el eee 2 5 Troubleshooting Internet BROWSING sscccesicussaderinocseccddunsssadenssous ionnua diniinan a 2 6 Restoring the Default Configuration and Password ccccscccecceeseeeeeeessneeeeeeeeseeeeenees 2 6 Advanced Troubleshooting Using the Ping Utility 2 0 0 0 eceeecceeeeeeseeeeeeeeeseeeeeeeeeneneees 2 7 Testing the Path from a PC to Your ROUTET cccccicacuscesmcunicesvcomascsiicunessrmmasneneass 2 7 Testing the Path from a PC to the Internet scccicccccscescccicacessaccccnsetececennteeeadsceniesecsnenmss 2 8 Appendix A Technical Specifications Appendix B Related Documents v1 0 April 2007 Chapter 1 Connecting the Router to the Internet This chapter describes how to connect your router and how to access the Internet through it What s in the Box The product package should contain the following items The router An AC power adapter varies by region Vertical stand A yellow Ethernet cable Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information cards If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair The Router Bottom Label View the label on the bottom of the
11. ce you have established basic wireless connectivity you can enable security settings appropriate to your needs 1 Log in to the router at its default LAN address of http www routerlogin net with its default user name of admin and default password of password or using whatever LAN address and password you have set up 2 Click the Wireless Settings link in the main menu of the router Note that the default SSID is NETGEAR Note The SSID of any wireless adapters must match the SSID you configure in the router If they do not match you will not get a wireless connection 4 Set the Region Select the region in which the wireless interface will operate Click Apply to save your changes ___ Note If you are configuring the router from a wireless computer and you change the router s SSID channel or security settings you will lose your wireless connection when you click Apply You must then change the wireless settings of your computer to match the router s new settings 6 Configure and test your computers for wireless connectivity Program the wireless adapter of your computers to have the same wireless network name SSID as the router Check that they have a wireless link and are able to obtain an IP address by DHCP from the router Connecting the Router to the Internet 1 9 v1 0 April 2007 Router Setup Manual Implement Appropriate Wireless Security Warning Indoors comput
12. ect router operation If the Power light does not turn solid blue within 2 minutes after turning the router on reset the router according to the instructions in Restoring the Default Configuration and Password on page 2 6 To Verify Basic Functioning After you turn on power to the router the following sequence of events should occur 1 When power is first applied verify that the Power light is on see The Front of the Router on page 1 2 for an illustration 2 Verify that the Test light lights within a few seconds indicating that the self test procedure is running 3 After approximately 1 minute verify that a The Test light turned off b The LAN port lights are lit for any local ports that are connected If a port s light is lit a link has been established to the connected device If a LAN port is connected to a 100 Mbps device verify that the port s light is green If the port is 10 Mbps the light will be amber c The Internet port is connected and its light is lit If the router connects to the Internet the Internet port s light is green Otherwise it is amber d The Wireless port light is lit Power Light Not On If the Power and other lights are off check the following e Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet e Check that you are using the power adapter supplied by NET
13. ers can connect over 802 11g wireless networks at a A maximum range of up to 300 feet Such distances can allow for others outside of your immediate area to access your network Unlike wired network data your wireless data transmissions can extend beyond your walls and can be received by anyone with a compatible adapter For this reason use the security features of your wireless equipment The router provides highly effective security features which are covered in detail in full reference manual that is available from a link on the CD as well as a link in the main menu of your router Follow the instructions in the Reference Manual and in the router help screens to deploy the security features appropriate to your needs Product Registration Support and Documentation Register your product at http www NETGEAR com register Registration is required before you can use our telephone support service Product updates and Web support are always available by going to http kbserver netgear com Documentation is available on the CD on the support website and on the documentation website When the router is connected to the Internet click the Knowledge Base or the Documentation link under the Web Support menu to view support information or the documentation for the router 1 10 Connecting the Router to the Internet v1 0 April 2007 Chapter 2 Troubleshooting This chapter gives information about troubleshooting your router Quick
14. ervice provider The LED should turn green within several minutes If it does not check the Internet connection on the modem as described above Router Internet Light Off If the Internet light is off verify that the Ethernet cable is securely connected between the cable or ADSL modem and that both the modem and router are turned on Obtaining an Internet IP Address If your router is unable to access the internet and your Internet light is amber or blinking amber check the router to see if it is able to get an Internet IP address from your service provider Unless you have a static IP address your router automatically requests an IP address from your service provider To check the Internet IP address from the browser interface 1 Log in to the router 2 4 Troubleshooting v1 0 April 2007 Router Setup Manual 2 Use the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet Port If 0 0 0 0 is shown your router has not obtained an IP address from your service provider If your router is unable to obtain an IP address from the your service provider the problem may be one of the following Your service provider may require a login Ask your service provider whether they require PPP over Ethernet PPPoE login You may have incorrectly set the Service Name User Name and Password See Troubleshooting PPPoE below Your service provider may check for your compute
15. ff No link is detected on this port 1 2 Connecting the Router to the Internet v1 0 April 2007 Router Setup Manual The Back of the Router Figure 1 2 The back of the router has the following port connections 1 Power adapter port Four local Ethernet ports for connecting the local computers Internet port for connecting to a cable or ADSL modem Factory default reset button Ak oN Wireless antenna What You Need Before You Begin Prepare the following before you set up your router e Internet service e The configuration information your Internet Service Provider ISP gave you Depending on how your Internet account was set up your may need one or more of these settings for the router to access the Internet Host and Domain Names Internet Login Name and Password frequently an email address and password Domain Name Server DNS Addresses Connecting the Router to the Internet 1 3 v1 0 April 2007 Router Setup Manual Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information you can ask your ISP to provide it For cable modem service use the computer you first used to set up your Internet service Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup You have two methods available for setting up your router Smart Wizard Setup Click Setup on the CD to use the S
16. he CD which automatically takes care of this for you or refer to the documentation for your computer 2 Configure the router to use your Internet service Connecting Your Router 1 Connect the router the computer and the modem a Turn off your computer b Turn off and unplug the cable or ADSL broadband modem c Locate the Ethernet cable 1 that connects your computer to the modem oi AA 3 ae 4 Figure 1 3 d Disconnect the cable at the modem end only 2 Connecting the Router to the Internet 1 5 v1 0 April 2007 Router Setup Manual e Securely insert the free end of the cable 1 into a LAN port on the router such as LAN port 4 3 Figure 1 4 f Securely insert the yellow cable 5 that came with your router into the yellow Internet port of the router 4 and the other end into the modem 2 Figure 1 5 Your network cables are connected and you are ready to start your network 1 6 Connecting the Router to the Internet v1 0 April 2007 Router Setup Manual 2 Start your network in the correct sequence A Warning Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet a First plug in and turn on the cable or DSL modem Wait 2 minutes b Now plug the power cord into your router and into a power outlet Wait 1 minute c Last turn on your computer Note For DSL customers if software
17. logs you in to the Internet do not run that software You may need to go to the Internet Explorer Tools menu Internet Options Connections tab page where you can select Never dial a connection Figure 1 6 d Check the router status lights to verify the following Power The power light 1 should turn solid blue If it does not see Quick Tips on page 2 1 Test The test light 2 should turn solid green when the router is first turned on then go off If after 2 minutes it is still on see Quick Tips on page 2 1 Wireless The Wireless light 3 should be on The Smart Wizard configuration assistant sets up the wireless feature of your router Internet The Internet port light 4 should be lit If not make sure the Ethernet cable is securely attached to the router Internet port and the modem and the modem is powered on LAN A LAN light 5 should be lit Green indicates your computer is communicating at 100 Mbps amber indicates 10 Mbps If a LAN light is not lit check that the Ethernet cable from the computer to the router is securely attached at both ends and that the computer is turned on Connecting the Router to the Internet 1 7 v1 0 April 2007 Router Setup Manual Setting Up Your Router for Internet Access To access the router using its login name and password follow these instructions 1 Connect to the router by typing http www routerlogin net in the address field of your
18. mart Wizard This option is the easiest The wizard guides you through the setup process automates many of the steps and verifies that necessary conditions exist and that steps you perform have been successfully completed This option requires a PC running Microsoft Windows Manual Setup This option is best if you cannot use the wizard on the CD are replacing an existing router or are technically knowledgeable Follow the instructions in this manual to set up your router Use the setup option that best suites you Smart Wizard Setup The wizard setup process should take about 20 minutes to complete 1 Insert the NETGEAR Resource CD into a Windows PC The CD will automatically start and detect the language you are using on your PC Accept the language option or change to a different language Note If the CD does not automatically start browse the CD and double click on Autorun Click Setup to start the Smart Wizard installation assistant Follow the wizard instructions Connecting the Router to the Internet v1 0 April 2007 Router Setup Manual Manual Setup There are two steps to setting up your router 1 Connect the router to the ADSL or cable modem and connect a computer to the router ___ Note Your computer has to be set to automatically get its TCP IP network settings from the router via DHCP This is usually the case If your are unsure about this use the wizard on t
19. r s host name Assign the computer Host Name of your ISP account to the router in the browser based Basic Settings menu Your service provider only allows one Ethernet MAC address to connect to Internet and may check for your computer s MAC address In this case inform your service provider that you have bought a new network device and ask them to use the router s MAC address OR Configure your router to spoof your computer s MAC address This can be done in the Basic Settings menu Refer to the online help in the router main menu Troubleshooting PPPoE Troubleshoot a PPPoE connection in this way 1 Log in to the router 2 Under the Maintenance heading select the Router Status link 3 Click the Connection Status button 4 If all of the steps indicate OK then your PPPoE connection is up and working 5 Ifany of the steps indicates Failed you can attempt to reconnect by clicking Connect The router will continue to attempt to connect indefinitely Troubleshooting 2 5 v1 0 April 2007 Router Setup Manual If you cannot connect after several minutes you may be using an incorrect Service Name User Name or Password There also may be a provisioning problem with your ISP Note Unless you connect manually the router will not authenticate using PPPoE until data is transmitted to the network Troubleshooting Internet Browsing If your router can obtain an IP address but your compu
20. s Meets requirements of Interface Specifications LAN WAN TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigpond Dynamic DNS and UPnP 120V 60 Hz input 240V 50 Hz input 230V 50 Hz input 100V 50 60 Hz input 12 V DC 1 0A output 1 1 x 5 8 x 3 8 286 x 147 x 957 mm 0 57 Ibs 0 26 kg 0 to 40 C 32 to 104 F 90 maximum relative humidity noncondensing FCC Part 15 EN 301489 EN 60950 CE LVD 10BASE T or 100BASE Tx RJ 45 10BASE T or 100BASE Tx RJ 45 Technical Specifications A 1 v1 0 April 2007 Router Setup Manual A 2 v1 0 April 2007 Technical Specifications Appendix B Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product Document Link Internet Networking and TCP IP Addressing Preparing a Computer for Network Access Glossary http documentation netgear com reference enu tcpip index htm http documentation netgear com reference enu wsdhcp index htm http documentation netgear com reference enu glossary index htm Related Documents B 1 v1 0 April 2007 Router Setup Manual B 2 Related Documents v1 0 April 2007
21. ter is unable to load any Web pages from the Internet check the following e Your computer may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with DNS addresses as explained in the documentation for your computer e Your computer may not have the router configured as its default gateway Reboot the computer and verify the router address www routerlogin net is listed by your computer as the default gateway address Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the router s administration password to password and the IP address to www routerlogin net You can erase the current configuration and restore factory defaults To restore the factory default configuration settings use the Default Reset button on the rear panel of the router 1 Use a sharp object like a pen or a paper clip to press and hold the default reset button for about 5 seconds see page 1 3 until the test light on the front blinks 2 Release the reset button and wait for the router to reboot 2 6 Troubleshooting v1 0 April 2007
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