Netgear 597E User Guide
Contents
1. 36 2130822 Appendix A Glossary 1X 1x EVDO bps CDMA CDMA 1X dormant ESN ExpressCard Document 2130822 Rev 2 Mar 11 One Times Radio Transmission Technology the one times refers to the frequency spectrum Supports Internet connections with data rates up to 153 Kbps Actual speed depends on the network conditions Compare to 1x EVDO A high speed standard for cellular packet data communica tions Rev A supports Internet connections with data rates up to 3 1 Mbps downlink from the network and 1 8 Mbps uplink to the network Rev 0 supports Internet connections with data rates up to 2 4 Mbps downlink from the network and 153 Kbps uplink to the network Average data rates are for Rev A 450 800 Kbps downlink from the network and 300 400 Kbps uplink to the network for Rev 0 400 700 Kbps downlink from the network and 40 80 Kbps uplink to the network Actual speed depends on the network conditions Compare to 1X bits per second tThe actual data speed over the transmission medium Code Division Multiple Access A wideband spread spectrum technique used in digital cellular personal communications services and other wireless networks Wide channels 1 25 MHz are obtained through spread spectrum transmis sions thus allowing many active users to share the same channel Each user is assigned a unique digital code which differentiates the individual conversations on the sa2. A he al anhn E en 2 a 23 Starting and closing Watcher WWW KK KK KK KK KK KK KK KK KK KK kk kk kk kk k 23 Components of the Watcher window ce kK kk KK KK KK KK KK KK K k 24 WindoW GOn LO S3 s 3a yiroo siy n ne d n Qe AHD aes Dar O A 00000 r W0 WBA 24 Pes z a eeggououzzzgmmmaemma 25 Always On TOD o e kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk sae 25 Interpreting ICONS a 2 scion s l k n bal aa oak d l a i ce Gee k a k eae cet aac aids 25 Connection Status Area LAW KK kK kk KK KK KK KK KK KK KK KK KK kk kK kk kk kk kk kk k 26 Call Status Aea 3y k gu eya aea apei ay alema kun et a dab n en Q k y 27 Indicator dred ee jjj HHHEEHNHnNEE HEEE EEEEE N NMMMMMMN MRR 27 Minimized ICONS W ke kk kk kk kk kK kk KK kK kk kk kk kk kk kk k kk kk ke kek e kk k 28 Online Help 5 4 55 n ns h n n ney 555406 RADA EEEE hen h n RES ERREG 28 Troubleshooting osi s 4y8 5 Hs35 s 5 h 2 n S r n 2 6 S n 2 l a d l24 29 Using an external anteniials i 2 4 0idexeide eee KK KK KK KK KK KK KK kk kk kk kk kk k 29 Technical Specifications lt a ss ss canan nin nak smekl kan kel n l n El Ae 31 LED Gperatlol s ss ss ak ns aid an Kaka n k bak G Gul EE a E k d 20 a ES A 31 Radio frequency and electr
3. AirCard 597E ExpressCard User Guide 2130822 Rev 2 zy i SIERRA WIRELESS HEART OF THE WIRELESS MACHINE AirCard 597E ExpressCard User Guide Important Notice Safety and Hazards Due to the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well constructed network the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem or for failure of the Sierra Wireless modem to transmit or receive such data Do not operate the Sierra Wireless modem e In areas where blasting is in progress e Where explosive atmospheres may be present e Near medical equipment Near life support equipment or any equipment that may be susceptible to any form of radio interference In such areas the Sierra Wireless modem MUST BE POWERED OFF The Sierra Wireless modem can transmit signals that could interfere with this equipment Do not
4. E EMI warning 33 ESN 14 EVDO description 8 indicator 26 external antenna 29 F FCC compliance 34 ID 33 frequency bands CDMA network 10 full view description 24 toggle button 25 H hardware inserting 17 removing 18 help 28 high speed packet data 8 I O space input output space 16 41 AirCard 597E ExpressCard User Guide icons connection status 26 indicator area 27 minimized 28 system tray 28 see also indicators ID FCC 33 in use indicator 26 indicator area 27 indicators 1X 26 1xEV DO 26 circuit switched data call 27 connection status 28 SMS messages 27 28 inserting the AirCard 17 installation hardware 17 software 15 18 troubleshooting wizard 29 interference 34 Internet 8 IRQ interrupt request 16 M Mac OS X 15 MEID 14 memory required 16 minimize button 24 minimized icons 28 Mobile Equipment Identifier 14 N not in service indicator 28 notices regulatory 33 O OEM customers 35 online Help 28 operating hints 28 operating systems supported 15 P packet data high speed 8 PowerSave 27 pre activation 13 Q QNC 9 42 Quick Net Connect QNC 9 R regulatory information 33 removing the AirCard 18 requirements system 15 roaming definition 11 indicator 26 S service indicator 28 signal strength indicator CDMA network 26 SMS message indicator 27 28 software overview 10 installation 15 1
5. re running Windows 2000 among the downloads at www microsoft com Install the file on your computer then rerun the AirCard ExpressCard software installation If the Ikernel Application Error window appears a Cancel the installation b Download the file http support installshield com kb files Q108312 ikernelupdate exe c Install the file on your computer then rerun the software installation Use the Next and Back buttons to navigate through the wizard noting the following To proceed with the installation you must click accept the terms in the license agreement to indicate your acceptance of the terms of the license agreement Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of PC configuration The Destination Folder dictates where the software is installed 2130822 Installation 6 When you are notified that the installation is complete click Finish Note Do not forcefully insert the 7 Insert the AirCard ExpressCard into your ExpressCard AirCard ExpressCard This may slot described in the following section This installs the drivers damage the connector pins for the ExpressCard When the drivers have been installed the system tray displays the message Your devices are ready to use or Your new hardware is installed and ready to use i Found New Hardware x Your new hardware is installed and ready to use 8 If Wa
6. A Call Log to track outgoing calls and determine the amount of data transferred Package contents Your AirCard ExpressCard package contains the following compo nents e AirCard 597E ExpressCard e Installation CD containing the AirCard ExpressCard software this user guide and warranty information e Quick Start Guide System components Your AirCard 597E ExpressCard is just one part of a system designed to provide you with a wide range of communication features Every component of the system is needed to enable these capabilities Your host computing device Your notebook hosts the AirCard ExpressCard hardware and runs the communication software your web browser or e mail application and Watcher the AirCard ExpressCard enabling software AirCard 597E ExpressCard User Guide Note You can use the Lock Code feature to prevent others from using your account should your AirCard ExpressCard be stolen For infor mation on this feature see the online help 10 You may also have other software on your computer that can be used wirelessly with the AirCard ExpressCard such as file transfer applica tions FTP chat or instant messaging a VPN Virtual Private Network client client software for a corporate server application The AirCard 597E ExpressCard The AirCard ExpressCard provides your computer with a connection to the CDMA wireless network The AirCard ExpressCard fits into a standard ExpressCard 34 or
7. User Guide 34 This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc tions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesirable operation FCC guidelines stipulate that the antenna should be more than 1 8 cm from the user The highest reported SAR values of the AirCard 597E ExpressCard by Sierra Wireless are 1 Separation distance of at least 1 8 cm needs to be maintained to user s lap with the AirCard 597E ExpressCard inserted into the bottom ExpressCard slot of
8. address most problems and the Installation Trouble shooting wizard in the Support section Contact your service provider Using an external antenna You can improve the signal strength by attaching an external antenna sold separately To attach the external antenna T 2 3 Remove the ExpressCard from your computer Remove the rubber cap located on the thick end of the card Holding the antenna cable by the connector end part carefully push the connector part of the cable into the corresponding connector on the AirCard ExpressCard The connector is on the thick end of the AirCard ExpressCard Carefully insert the ExpressCard into your computer s card slot 29 AirCard 597E ExpressCard User Guide 30 2130822 7 Technical Specifications LED operation e Radio frequency and electrical specifications Environmental specifications This chapter describes the function of the LED and provides technical product data for the AirCard ExpressCard LED operation The AirCard ExpressCard has two LED light bars near the antenna end of the card The LED light bars operate as follows Table 7 1 LED operation Document 2130822 Rev 2 Mar 11 LED State Indicates IN Off The card has no power You have powered off the O card TOOLS gt Power Off Modem or the card is not completely inserted into the ExpressCard slot or the computer is in suspend mode wh
9. client computers Also known as a server Interim Standard After receiving industry consensus the TIA forwards the standard to ANSI for approval The standard for CDMA Kilobits per second Actually 1000 not 1024 as used in computer memory size measurements of kilobytes Local Area Network Light Emitting Diode A semiconductor diode that emits visible or infrared light Mobile Equipment Identifier The unique second generation serial number assigned to the AirCard ExpressCard for cellular network use Compare to ESN Mega Hertz One million cycles per second Megabits per second A short fixed length block of data including a header that is transmitted as a unit in a communications network Personal Computer Memory Card International Association The organization that standardizes ExpressCards and PC Cards Personal Communications Services A cellular communication infrastructure that uses a different frequency range than AMPS A cellular subscriber is in an area where service is obtained from a cellular service provider that is not the subscriber s provider Short message services A feature that allows users of a wireless device on a wireless network to receive or transmit short electronic alphanumeric messages up to 160 characters depending on the service provider 2130822 system tray Document 2130822 Rev 2 Mar 11 TIA VPN Glossary Usually located in the lower right corner of your sc
10. left part of the Connection Status Area The Signal Strength indicator displayed in the left part of the Connection Status Area uses bars to show the intensity of the radio signal The number of bars increases as signal strength increases to a maximum of five bars When the bars are dimmed and the antenna icon is crossed out no connection is possible for one of these reasons e You are outside the CDMA network coverage area e The signal strength is too weak A network or account problem is preventing the AirCard ExpressCard from obtaining service Indicates whether 1xEV DO Rev A is available in this area Indicates whether 1xEV DO Rev 0 is available in this area Indicates whether 1X is available in this area Not displayed if 1xEV DO is available The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own When the indicator is off gray you are within the local coverage area of your service provider When the indicator is on solid black you are in a preferred roaming area When the indicator is blinking you are within the coverage area of a CDMA network but not in a preferred roaming area Your coverage area and account charges depend upon your service provider and the type of account you have There may be surcharges for roaming service that vary based on whether you are in a preferred or non preferred roaming area If there is no
11. of the time the AirCard ExpressCard has been using the radio channel a wireless network resource Click this display to exit PowerSave mode indicates that the AirCard ExpressCard could not find a system within a 15 minute interval To conserve power the AirCard ExpressCard reduces channel scanning to once every three minutes To force the AirCard ExpressCard out of PowerSave mode click in the Call Status Area The AirCard ExpressCard performs a channel scan and if no network is detected returns to PowerSave mode Indicator area The Indicator area displays an icon that notifies you when you receive SMS messages The icon is black when on and gray when off Table 6 2 Indicator Area icons Icon Meaning Fal The SMS message indicator shows whether you have unread messages A blinking icon indicates that there are one or more urgent or important unread messages To display the SMS Express window in which the messages are displayed select TOOLS gt SMS Express or double click the icon 27 AirCard 597E ExpressCard User Guide 28 Minimized icons Watcher displays an icon in the Windows system tray which is usually located in the lower right corner of your screen The system tray icon indicates your connection status or notifies you when you have SMS messages jel dio Mi 3 29PM Table 6 3 System tray icons Icon Meaning z You are in service on the network but have no act
12. roaming agreement between your service provider and the local carrier you may be unable to complete calls The In Use AirCard ExpressCard is idle Otherwise one of these icons is displayed indicator shows whether a call is in progress No icon is displayed when the A high speed 1xEV DO Rev A packet data call is in progress A high speed 1xEV DO Rev 0 packet data call is in progress 26 A high speed 1X packet data call is in progress 2130822 Table 6 1 Icon cv Watcher Basics Connection Status Area icons continued Meaning A circuit switched data call is in progress Zz A high speed 1X or 1xEV DO packet data connection is dormant the radio channel has been released You can resume data transmission without the need of re establishing the connection Some applications may not be able to function on a dormant connection Document 2130822 Rev 2 Mar 11 A fatal error has occurred and the AirCard ExpressCard is inoperable 1 Close Watcher Safely eject and remove your AirCard ExpressCard Re insert your AirCard ExpressCard Restart Watcher If this icon is still displayed restart your computer wf wN Call Status Area The Call Status Area displays messages related to the status or progress of a connection Where a duration timer is shown timing begins when the call is initiated not from the time the call is fully connected This is a measure
13. 8 status area call status area 27 connection status area 26 indicator area 27 Windows system tray 28 support 29 suspend mode 31 system requirements 15 system tray icons 28 T taskbar icons 28 tips operating 28 troubleshooting 29 V virtual private network 7 Vista 15 VPN 7 W warning EMI 33 Windows system tray icons 28 versions supported 15 wireless ExpressCard 8 wizard installation troubleshooting 29 2130822 Ta ss SIERRA WIRELESS HEART OF THE WIRELESS MACHINE
14. ExpressCard 54 slot available on newer notebook PCs Every CDMA network operates on one of three radio frequency bands As a dual band product the AirCard ExpressCard operates on two of these bands see page 32 providing a wide coverage area The AirCard ExpressCard drivers and enabling software The AirCard ExpressCard drivers and enabling software Watcher monitor and manage your wireless connections The AirCard ExpressCard comes with a CD containing this software e Watcher application that you use to manage the AirCard ExpressCard and monitor your connections For step by step instructions to access features of Watcher use the application s online help The device driver software that enables the AirCard ExpressCard to work with your computer s operating system The drivers and application software must be installed before you insert the AirCard ExpressCard for the first time Detailed instructions are provided in the following chapters A CDMA service provider account Companies that operate CDMA networks and provide access to these networks are called service providers To use the AirCard ExpressCard you must have an account with a CDMA service provider Each service provider has its own pricing options There may be flat rate accounts which provide you a maximum number of minutes of network usage for a fixed monthly fee There may be accounts for which you are charged for network usage by the minute or by the amou
15. FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product regardless of the number of events occur rences or claims giving rise to liability be in excess of the price paid by the purchaser for the Sierra Wireless product This product may contain technology developed by or for Sierra Wireless Inc This product includes technology licensed from QUALCOMM 3G This product is manufactured or sold by Sierra Wireless Inc or its affil iates under one or more patents licensed from InterDigital Group 2011 Sierra Wireless All rights reserved AirCard 597E ExpressCard User Guide Trademarks Comments Additional information and updates AirCard and Heart of the Wireless Machine are registered trade marks of Sierra Wireless Sierra Wireless the Sierra Wireless logo the red wave design and Watcher are trademarks of Sierra Wireless Windows is a registered trademark of Microsoft Corporation Mac OS is a trademark of Apple Inc registered in the U S and other countries ExpressCard is a trademark of PCMCIA QUALCOMM is a registered trademark of QUALCOMM Incorporated InstallShield is a registered trademark of Macrovision Corporation in the United States of America and or other countries Other trademarks are the property of the respective owners Sales D
16. aland However each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area Most service providers have roaming agreements with other service providers so that they can offer service outside of the coverage area of their own networks For example assuming you live in Vancouver Canada and travel frequently to Seattle United States you can obtain an account with a Vancouver service provider that has a roaming agreement with a service provider in Seattle You would then have local service in Vancouver and roaming service in Seattle 11 AirCard 597E ExpressCard User Guide 12 2130822 2 Getting Started The AirCard 597E software Account activation and configuration Document 2130822 Rev 2 Mar 11 Before you can begin using the AirCard ExpressCard you must 1 Install the AirCard ExpressCard enabling software and drivers 2 Activate an account and configure the AirCard ExpressCard to use your account unless the AirCard ExpressCard has been pre activated This section provides an overview of this process The AirCard 597E software The AirCard ExpressCard comes with this software e Watcher application that you use to manage the AirCard ExpressCard and monitor your connections The driver software that provides the interface between the AirCard ExpressCard and your Windows operating system The Watcher software must be installed befor
17. art the Activation Wizard select TOOLS gt Activation Wizard To begin activation of the AirCard ExpressCard click Next 19 AirCard 597E ExpressCard User Guide 20 Manual activation Activation involves phoning your service provider exchanging infor mation and entering your account information into the appropriate fields in the wizard To use this method you require a phone To use manual activation use the Next and Back buttons to navigate through the wizard noting the following e Obtain the billing information listed on the second window of the wizard before you phone the service provider or proceed to the next window e Contact your service provider Inform your service provider that you are activating your Sierra Wireless AirCard 597E ExpressCard The representative will request your ESN Electronic Serial Number or MEID This is displayed in the Activation Wizard and is printed on the AirCard ExpressCard box and on the label on the back of the AirCard ExpressCard As prompted by the wizard enter the information provided by the service representative Select Finish in the final window of the wizard On completion of the Activation Wizard the AirCard ExpressCard is ready for use The following chapters explain how to use Watcher to manage and monitor your connections Automated activation To use automated activation 1 Select the Automated Activation radio button and click Next 2 The
18. ce by adding 2 way messaging and high speed mobile data in extended areas compared to wireless local area networks This ExpressCard allows you to do the following subject to feature availability without using a wireline phone or network e Connect to the Internet VPN and corporate networks Send and receive large e mail messages on Windows only Send and receive SMS messages Conduct video conferencing e Access streaming real time media Play games online Note You can view this guide online or print it to keep on hand If you re viewing it online simply click a topic in the Table of Contents or a page number in the Index or any page reference or section reference Most text that is blue is a clickable link The PDF automatically displays the appropriate page Feature summary The AirCard ExpressCard is designed to provide a wide range of capabilities using CDMA network technology Implementation of these features depends on the particular service provider and account features you have chosen AirCard 597E ExpressCard User Guide Some features described in this manual may not be supported by your service provider or may not be available with your network account For details of the services and accounts available contact your service provider Wireless ExpressCard Once installed and configured the AirCard ExpressCard can connect to the CDMA network automatically You just insert the AirCard ExpressCa
19. e you insert the AirCard ExpressCard for the first time Detailed instructions are provided in Installation on page 15 Account activation and configuration To use the AirCard ExpressCard you must have an account with a CDMA service provider The process of setting up an account is called activation If you purchased the AirCard ExpressCard directly from a service provider you may already have an account your AirCard ExpressCard may be pre activated Otherwise run Watcher and the Activation Wizard which guides you through the activation and configuration process Depending on your configuration Watcher and the Activation Wizard may start automat ically Configuring the AirCard ExpressCard involves setting the phone number assigned by your service provider and may involve entering other network parameters and settings such as a user name and password to access services 13 AirCard 597E ExpressCard User Guide 14 Your service provider needs to know The billing information to use to collect payment for your network usage The ESN Electronic Serial Number or MEID Mobile Equipment Identifier assigned to your AirCard ExpressCard during the manufacturing process The ESN or MEID is printed on a label on the AirCard ExpressCard and can be displayed in Watcher This number is used to help authenticate your account when you connect for service You require from your service provider An activation code
20. ed depends on the network conditions e 1X supports Internet connections with data rates up to 153 Kbps Actual speed depends on the network conditions Once the connection is established you can open your browser and connect to any web site that is accessible through the Internet or access other Internet services such as e mail The connection is active when data transmission is occurring If data transmission stops for a period of time determined by the network the connection becomes dormant see page 27 2130822 Document 2130822 Rev 2 Mar 11 Introducing the AirCard 597E ExpressCard e Circuit switched dial up data using the earlier CDMA IS 95 specification supports data connections to any dial in service at rates up to 14 4 Kbps e QNC Quick Net Connect provides a simplified way to dial into an Internet connection using circuit switched data where 3G 1xEV DO or 1X high speed packet service is not available SMS Short Message Service allows you to send and receive short text messages using the AirCard ExpressCard Additional AirCard ExpressCard features Beyond the features of the CDMA network the AirCard ExpressCard provides additional software features PIN security code to protect your AirCard ExpressCard and account from unauthorized use e An Activation Wizard page 19 to assist with configuring your CDMA account Sound options to customize ringtones for SMS messages e
21. ee KK KK KK KK K k kk kk 10 The CDMA wireless network 230 240 e 23 ves kk KK sient KK KK KK K k kk K k kk Ss 11 Getting Started is5 i2 s 4444448003239540 053 54450 A b 33 544558546 13 The AirCard 597E software J L KK KK KK KK KK KK KK KK KK kK kk kk kk k kk K k kk kk 13 Account activation and configuration 0 cece KK KK KK KK KK KK KK KK 13 WISTAMBEION aa yyy rrr 15 Systemi cell cul lut wnRwwwxx o a_ mm pen 15 AirCard ExpressCard software installation procedures e cece ee eee ee 16 ExpressCard insertion and removal KK KK KK KK KK KK KK KK KK KK KK 17 inserting the AirCard ExpressCard WWW ek kk KK kK KK KK KK KK KK KK KK KK kk k 17 Removing the AirCard ExpressCard WWW W k kK KK KK KK KK KK KK KK KK KK kk 18 RONG 65 ccisine consi eecka iss ent aheewindne cena eek O AEE 19 Account configuration procedures 0 ccc eee e KK kk kK kk kk eee eee k kk k 19 Activation Wizard oes tenekesi crane i ena ii ay iren eta ute brace ated ahaa eee 19 Man alactiyatl0 i san ss san amca kra aa ards ara iha aa W re wa a wa k r 4 4ya en 20 Document 2130822 Rev 2 Mar 11 5 AirCard 597E ExpressCard User Guide Automated activation 26 x aides salen ae pam ae hae Se bax ee bye kk kk eine kk kk k 20 Care and Maintenance of Your AirCard ExpressCard kk kk kk kk kk 21 Watcher BAGS s s o Ze sa 5an aa nek n dan 2a a la banan aya
22. er Transmit PCS 1805 to 1870 MHz Cellular 824 to 849 MHz Receive PCS 1715 to 1780 MHz Cellular 868 to 894 MHz Channel 1 25 MHz spacing Frequency 150 Hz stability Environmental specifications Table 7 3 Environmental specifications Operating 30 to 60 C ambient outside PCMCIA enclosure temperature Storage 20 to 85 C temperature Humidity 95 non condensing Vibration 147 m s 15 G sinusoidal vibration 10 to 2000 Hz 20 minute sweep 12 cycles per axis 3 axes for 36 cycles 12 hours total test time non operating Drop 30 76 2 cm on to vinyl covered concrete 2130822 8 Regulatory Information e Important safety compliance information Information pertainingto Important safety compliance OEM customers information The design of the AirCard 597E ExpressCard complies with U S Federal Communications Commission FCC and Industry Canada IC guidelines respecting safety levels of radio frequency RF exposure for portable devices which in turn are consistent with the following safety standards previously set by Canadian U S and international standards bodies e ANSI IEEE C95 1 1999 IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields 3kHz to 300 GHz e National Council on Radiation Protection and Measurements NCRP Report 86 1986 Biological Effects and Exposure Criteria for Radio Frequency Electromag
23. esk Phone 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail sales sierrawireless com Post Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A4 Fax 1 604 231 1109 Web www sierrawireless com For up to date product descriptions documentation application notes firmware upgrades troubleshooting tips and press releases visit www sierrawireless com 2130822 Table of Contents Introducing the AirCard 597E ExpressCard ek kk kk kk kk ke k kk eee 7 Welcome sisien erae e E E E EEE REEE ERRE TAAA EEEE ERER eS 7 Feature SUMIMIGIY eie Hx Hilal ki nan ki an 334054555 555 24301 552144405 nek nae ee nes 7 Wireless Express Calc gt sa sal 2es s H k s ee K beets vate eante e a 8 COMA 3G S VI S yooh aout uke be h kek be Sune b y E Wi Re oe kn EE ES 8 Additional AirCard ExpressCard features 0 cece KK KK KK KK KK KK kk k 9 Package contents W K k KK kK KK kK KK KK kk kk a kk ek kek kk kek ek kk e k ee eee 9 Systemi COMPONENTS 4 2x E 32x 5 5 24 4 21 21 222 22l 2 b na klan S k az S nnn 44 9 Your host computing device MWW KK kk kk kK kk kK kk kk kk kk kk kk k kk k k 9 The AirCard 597E ExpressCard WW kk kek kk kk kk kk KK kk kk kk k k kk k 10 The AirCard ExpressCard drivers and enabling software 10 A CDMA service provider account 2 cece ee e
24. from the Start menu 2130822 Watcher Basics e The Toggle Full Compact button is used to switch between the full Watcher window and the compact view Sierra Wireless Watcher SIERRA WIRELESS The compact view allows you to see connection status and indi cators while using less space on the desktop To make data connections disconnect or access Watcher fea tures you must use full view To return to full view select the view toggle button in the top right e The Close button is used to exit Watcher Docking You can set the Watcher window to jump to the edge of your screen when you move the window close to an edge This lets you easily position Watcher in a corner of the screen Select VIEW gt Docking Always On Top You can set Watcher to always display in front of other windows This allows you to monitor connection status while using another maximized application such as your web browser Select VIEW gt Always On Top Interpreting icons Watcher makes extensive use of icons to indicate status and events The various icons are described in the following sections on the display areas of Watcher Document 2130822 Rev 2 Mar 11 25 AirCard 597E ExpressCard User Guide Table 6 1 Icon Connection Status Area The Connection Status Area uses the icons shown in the following table Connection Status Area icons Meaning AirCard ExpressCard not detected displayed in the
25. her When minimized Watcher does not appear as a taskbar button Instead an icon is shown in the system tray usually at the right end of the taskbar See Minimized icons on page 28 Document 2130822 Rev 2 Mar 11 23 AirCard 597E ExpressCard User Guide Connection Status Area Call Status Area Indicator area 24 Components of the Watcher window The window has three areas that display messages and icons the Connection Status Area page 26 Call Status Area page 27 and Indicator Area page 27 These areas are shown in Figure 6 1 that follows A menu bar is located on the upper left side of the window Windows control buttons are in the top right corner Toggle Full Compact button Menu bar Minimize button Close button Siena Wireless Watcher 3G High Speed 3 Connection gf Manager Button SIERRA WIRELESS Figure 6 1 Watcher window For a detailed description of each option in the menus see the online help Window controls e The Minimize button closes the Watcher window but leaves the application running When Watcher is minimized you can use the Watcher icon in the system tray to determine the AirCard ExpressCard status See page 28 This icon replaces a taskbar button for Watcher Once minimized you can redisplay the Watcher window by selecting the Watcher icon in the system tray You can also restore the window by double clicking the desktop shortcut or launching Watcher
26. ical specifications 00 cece eee eee 32 Environmental Specifications WW KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK kk 32 Regulatory Informatio lrt 4 nunana k kla a W k l E Al 33 Important safety compliance information cc cee KK KK KK 33 Information pertaining to OEM customers 0 cece cece KK KK KK 35 Glossy nanain rr DD E r ren 37 Il d X EEE bedana n b 4 22225 2240030 5333 2020 4 settee E essaed 41 6 2130822 1 Introducing the AirCard 597E ExpressCard Welcome Feature summary Package contents System components Note Do not insert the AirCard ExpressCard into your ExpressCard slot prior to installing the software It is important to install the software and drivers in the correct order For detailed procedures see page 15 Note For step by step instructions to access features of the AirCard ExpressCard consult the online help available with Watcher page 28 Document 2130822 Rev 2 Mar 11 Note This document applies to you only if your wireless card is the AirCard 597E ExpressCard from Sierra Wireless This document does not apply if you are using a wireless card that is built into your computer Welcome The Sierra Wireless AirCard 597E ExpressCard is a dual band wireless ExpressCard 34 module for cellular and PCS networks It enhances the functionality of your mobile computing devi
27. ich powers down the card Blue not The card has power and is working properly blinking Blue blinking The card s firmware is being updated Do not remove the card Amber The card is searching for service blinking If this LED state persists see the online Help Not In Service Amber not An error has occurred Eject the card page 18 blinking and reinsert it Tal Off No service is available q See the online Help Not in Service Amber 1X coverage is detected Ready to connect to the blinking network click Connect Amber not The card is connected to the 1X network and can blinking send or receive data Blue blinking 1x EVDO coverage Rev O or Rev A is detected Ready to connect to the network click Connect Blue not The card is connected to the 1x EVDO network blinking and can send or receive data 31 AirCard 597E ExpressCard User Guide 32 Radio frequency and electrical specifications Table 7 2 Radio frequency and electrical specifications Approvals Compliant with IS 2000 Release 1 0 CDMA 1X IS 707 A Data IS 856 CDMA 1x EVDO IS 866 IS 878 S 890 CDMA Development Group FCC ID N7NAC597E Industry Canada ID 2417C AC597E Voltage 3 3 Vdc from ExpressCard slot Current Maximum 1A Typical data call current talk mode 370 mA 1X 420 mA 1xEV DO Standby 50 mA 1xEV DO IS2000 hybrid mode Transmitter 200 mW 23 dBm pow
28. ional versions with Service Pack 2 e Windows 2000 with Service Pack 4 and roll up 1 e Mac OS X supported through the Watcher Lite software available online from the Support section at www sierrawireless com Document 2130822 Rev 2 Mar 11 15 16 Note Users of Windows Vista and Windows 2000 must be logged in with administrative privileges to install the AirCard ExpressCard software Users of Windows XP may require administrative privileges depending on the Windows XP instal lation Installation To install the AirCard ExpressCard you require these system resources Table 3 1 System resource requirements ExpressCard slots One ExpressCard 34 or ExpressCard 54 slot Disk drive CD ROM for installation only I O resources 1 IRQ 40 bytes I O space Memory 32 MB Disk space 32 MB AirCard ExpressCard software installation procedures To install Watcher and the AirCard ExpressCard drivers 1 If the installation CD is not already in your CD ROM drive insert it The CD should autostart and display a menu If the CD does not autostart select Start gt Run and enter d launch exe where d is the drive letter of your CD ROM drive From the CD startup window select Install Watcher software to launch the InstallShield Wizard If the Open With window appears cancel the installation your computer is missing some files required for the installation Search for Instmsiw exe if you
29. ive data connection The number of red bars indicates the signal strength You have an active data connection M The number of green bars indicates the signal strength You are not in service on the CDMA network ken You have a new SMS message Only one icon can be displayed at a time The priority of icons from highest to lowest is SMS message s e Active or inactive connection For example if you have unread SMS messages and then establish a data connection the icon still displays as an unread SMS message Online Help Watcher includes extensive online help to provide operating hints and step by step instructions for getting the most from your AirCard ExpressCard You can access online help in several ways e Press lt F1 gt in any window Click the Hints button available in many windows Use Windows Explorer to navigate to Program Files gt Sierra Wireless gt 3G Wireless Module gt Generic gt Watcher chm Double click to open the help file The help file has a table of contents an index and search capabilities 2130822 Document 2130822 Rev 2 Mar 11 Watcher Basics Troubleshooting The online help includes descriptions of most common error messages Look in the table of contents under Troubleshooting For help with other problems Consult the Sierra Wireless web site at www sierrawireless com where you will find an extensive knowledge base that can be searched to
30. l FCC IC certifi cation if they meet the following conditions Otherwise additional FCC IC approvals must be obtained 1 At least 20 cm separation distance between the antenna and the user s body must be maintained at all times 2 To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 5 55 dBi in the Cellular band and 4 95 dBi in the PCS band 3 The AirCard 597E ExpressCard and its antenna must not be colocated with any other transmitter or antenna within a host device 4 A label must be affixed to the outside of the end product into which the AirCard 597E ExpressCard is embedded with a statement similar to the following This device contains TX FCC ID N7NAC597E This equipment contains equipment certified under IC 2417C AC597E 5 A user manual with the end product must clearly indicate the operating requirements and conditions that must be observed to ensure compliance with current FCC IC RF exposure guidelines The end product with an embedded AirCard 597E ExpressCard must pass the unintentional emission testing and properly authorized per FCC Part 15 requirements Note If this ExpressCard is intended for use in a portable device you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2 1093 and IC RSS 102 Document 2130822 Rev 2 Mar 11 35 AirCard 597E ExpressCard User Guide
31. me channel Also known as 1X this is a high speed standard for CDMA cellular communications The packet data connection has the logical PPP session left open while the underlying physical link the radio channel is released When traffic is to resume a radio channel is re acquired and the original PPP session resumes Electronic Serial Number tThe unique first generation serial number assigned to the AirCard ExpressCard for cellular network use Compare to MEID Add in memory and communications cards for portable computers ExpressCard is a trademark of the PCMCIA 37 AirCard 597E ExpressCard User Guide FCC firmware host IS 95 Kbps LAN LED MEID MHz Mbps packet PCMCIA PCS roaming SMS 38 Federal Communications Commission The U S federal agency that is responsible for interstate and foreign communications The FCC regulates commercial and private radio spectrum management sets rates for communications services deter mines standards for equipment and controls broadcast licensing Consult www fcc gov Software stored in ROM or EEPROM essential programs that remain even when the system is turned off Firmware is easier to change than hardware but more permanent than software stored on disk A computer that uses a modem or a similar device to answer a calling computer A source or destination in the communication network A computer that contains data or files to be accessed by
32. netic Fields e Health Canada Safety Code 6 1999 Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz International Commission on Non lonising Radiation Protection ICNIRP 1998 Guidelines for limiting exposure to time varying electric magnetic and electromagnetic fields up to 300 GHz FCC ID N7NAC597E CAUTION The AirCard 597E ExpressCard has been tested for compliance with FCC IC RF exposure limits in the laptop computer s configurations with the side loading ExpressCard slot and can be used in laptop computers with substantially similar physical dimensions construction and electrical and RF characteristics This ExpressCard must not be co located or operated in conjunction with any other antenna or transmitter Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit Note If this ExpressCard is intended for use in any other portable device you are responsible for separate approval to satisfy the SAR requirements of Part 2 1093 of FCC rules WARNING EMI United States FCC Information This equipment has been tested and found to comply with the limits for a Class B computing device peripheral pursuant to Part 15 22 and 24 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation Document 2130822 Rev 2 Mar 11 33 AirCard 597E ExpressCard
33. nt of data transmitted Your account may include a variety of other services such as SMS messaging 2130822 Note More information about CDMA networks is available on the CDMA Development Group web site www cdg org Note Most service providers have coverage maps on their web sites Note The fee for service is usually higher when you are roaming connecting to a network other than the one belonging to your service provider Document 2130822 Rev 2 Mar 11 Introducing the AirCard 597E ExpressCard Each AirCard ExpressCard has been provisioned at the factory for use with a particular service provider This sets the AirCard ExpressCard to use particular radio channels and enables services specific for that provider The process of setting up your account is called activation Activation involves action by the service provider and configuration of the AirCard ExpressCard The procedure to configure activate your AirCard ExpressCard is covered in Activation on page 19 The CDMA wireless network This is the worldwide infrastructure providing the radio coverage that allows you to stay connected Made up of radio towers and a variety of network switches routers and servers the network is an intercon nection of many service providers There are CDMA networks that operate in the frequency bands supported by the AirCard ExpressCard throughout North America and parts of Latin America Asia and New Ze
34. operate the Sierra Wireless modem in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sierra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open The Sierra Wireless modem may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some states and provinces operating such communications devices while in control of a vehicle is an offence 2130822 Limitation of Liability Patents Copyright Document 2130822 Rev 2 Mar 11 Preface The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR
35. rd allow Watcher to autolaunch and authenticate your account on the network then launch your Internet browser which you can also configure in Watcher to launch automatically you re online Alternatively you can make a high speed data connection without running Watcher simply by launching whatever application you want to use such as your web browser or e mail application Prereq uisites you must have previously selected in Watcher Always on for the high speed connection and subject to feature availability Enable NIC for data connections The AirCard ExpressCard also allows you to dial up a modem such as a corporate server CDMA 3G services The AirCard ExpressCard operates over a type of wireless network called CDMA Code Division Multiple Access CDMA 3G technology provides a variety of connectivity features depending on your service provider and account e 1x EVDO Rev A supports Internet connections with data rates up to 3 1 Mbps downlink from the network and 1 8 Mbps uplink to the network Average data rates are 450 800 Kbps downlink from the network and 300 400 Kbps uplink to the network Actual speed depends on the network conditions e 1x EVDO Rev 0 supports Internet connections with data rates up to 2 4 Mbps downlink from the network and 153 Kbps uplink to the network Average data rates are 400 700 Kbps downlink from the network and 40 80 Kbps uplink to the network Actual spe
36. reen Telecommunications Industry Association A standards setting trade organization whose members provide communications and information technology products systems distribution services and professional services in the United States and around the world Consult www tiaonline org Virtual Private Network 39 AirCard 597E ExpressCard User Guide 40 2130822 Index Numerics 1X description 8 indicator 26 1xEV DO description 8 indicator 26 3G description 8 indicator 1xEV DO and 1X 26 A account activation 13 configuration 19 activation overview 13 automated 20 manual 20 Activation Wizard 19 always on top 25 antenna external 29 automated activation 20 B bands frequency 10 C call status area 27 care and maintenance 21 CDMA 1X description 8 indicator 26 CDMA 1xEV DO description 8 indicator 26 CDMA network 3G services 8 frequency bands 10 service providers 10 circuit switched data description 9 call indicator 27 close button 25 compact view 25 connection status indicator 28 connection status area 26 coverage 11 Rev 2 Mar 11 CSD description 9 indicator 27 data circuit switched call indicator 27 circuit switched description 9 dial up call indicator 27 dial up description 9 high speed 8 QNC 9 dial up data description 9 call indicator 27 disk space required 16 docking 25 dormant 27 drivers description 10
37. ressCard from the slot Pull the card out of the slot by gripping both sides of the card and pulling the card straight out C 18 2130822 4 Activation Account configuration procedures Manual activation Automated activation Document 2130822 Rev 2 Mar 11 Account configuration procedures The final step to making the AirCard ExpressCard operational is configuring it to use your CDMA service provider account The process of activation configures your AirCard ExpressCard with the required account parameters phone number username password etc If you purchased a pre activated AirCard ExpressCard this step is not necessary Once the application software and drivers are installed the AirCard ExpressCard is ready for use Otherwise you must use the Activation Wizard to activate and configure your account Activation Wizard The Activation Wizard walks you through the process of configuring an account The process and options vary based on the service provider This section is a guide only Consult the Quick Start Guide and follow the directions on screen and instructions given by your service provider representative If your AirCard ExpressCard does not have an activated account and Watcher has started automatically then the Activation Wizard should start automatically If this does not happen 1 Ensure Watcher is running If it is not double click the Watcher icon gt on your desktop 2 St
38. rting and closing Watcher Hi Watcher is the application that allows you to manage and monitor Components the the connection between the AirCard ExpressCard and the CDMA Watcher Window network You use Watcher to i Interpreting Icons e Determine your signal strength roaming status 3G high speed Online Help data availability and other network connection parameters Troubleshooting e Initiate data calls Using an external e View call statistics antenna e Receive and send SMS messages e Customize features and options Depending on Watcher settings you may be able to connect to the CDMA network without starting Watcher simply by launching whatever application you want to use such as your web browser or e mail application However Watcher and its icon in the system tray won t be available for you to monitor the status of the connection Starting and closing Watcher Depending on your settings in the Options window Watcher launches automatically anytime you insert the AirCard ExpressCard You can also launch Watcher by Double clicking the Watcher icon on your desktop e Selecting In Windows Vista or Windows XP Start gt All Programs gt Sierra Wireless gt 3G Wireless Module gt EVDO Watcher In Windows 2000 Start gt Programs gt Sierra Wireless gt 3G Wireless Module gt EVDO Watcher The standard Windows control buttons in the upper right corner of the window are used to minimize or close Watc
39. tcher has not started automatically start it double click the Watcher icon oS on your desktop Proceed to configure the AirCard ExpressCard to use your account if it was not pre activated See Activation on page 19 ExpressCard insertion and removal Inserting the AirCard ExpressCard To insert the AirCard ExpressCard into a notebook 1 With the picture label facing up insert the AirCard ExpressCard into the slot When you insert the AirCard ExpressCard the following should occur e If sound effects are enabled the PC beeps e The Safely Remove Hardware icon appears in the system tray if it is not already displayed for another card and unless the feature has been disabled Windows Vista Windows XP Windows 2000 w gt Document 2130822 Rev 2 Mar 11 17 Installation e Watcher launches unless the autolaunch feature has been disabled The AirCard ExpressCard is powered as soon as you insert it Removing the AirCard ExpressCard To remove the AirCard ExpressCard 1 Close Watcher if it is open 2 Click the Safely Remove Hardware icon in the system tray to display the option to stop the card Windows Vista Windows XP Windows 2000 io T 5 3 Click the entry for NEC PCI to USB Open Host Controller or Standard Enhanced PCI to USB Host Controller 4 Ifa dialog box appears notifying you that it is safe to remove the card click OK 5 Use the ejector to remove the AirCard Exp
40. that gives you access to configure the account A phone number for your AirCard ExpressCard Additional information specific to your service provider such as A user ID username and password to authenticate your network connection A SID System Dentifier that identifies your home network area and is used together with your phone number to determine if you are home or roaming 2130822 3 Installation System requirements Installation Inserting the AirCard ExpressCard Removing the AirCard This chapter guides you through the steps necessary to install the ExpressCard AirCard ExpressCard on a notebook computer Note Do not insert the AirCard ExpressCard into your ExpressCard slot before installing the software The basic steps are 1 Insert the AirCard 597E installation CD into your CD ROM drive and install Watcher 2 Insert the AirCard ExpressCard into the ExpressCard slot page 17 to install the AirCard ExpressCard drivers 3 If the AirCard ExpressCard has not been pre activated use the Activation Wizard to configure the AirCard ExpressCard as described in Activation on page 19 Before you begin the installation process ensure your PC is running a supported operating system and meets the hardware requirements described in the next section System requirements The AirCard ExpressCard is supported on notebook PCs running e Windows Vista Windows XP Home and Profess
41. the laptop computer 1 0 mW g CAUTION Any changes or modifications not expressly approved by Sierra Wireless could void the user s authority to operate the equipment WARNING EMI Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par le ministre des Communications If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for 2130822 Regulatory Information civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations Information pertaining to OEM customers The AirCard 597E ExpressCard has been granted modular approval for mobile applications Integrators may use the AirCard 597E ExpressCard in their final products without additiona
42. wizard advises that it will make a network connection dialing the displayed number Leave the number unchanged unless told by a technical service representative to enter a different value Click Next 3 Follow any instructions or prompts provided to activate the ExpressCard Watcher displays the activation progress in the Call Status Area When the process is complete you should see the message Ready to Connect Note Ifyou do not get the Ready to Connect message retry the process If the process continues to fail use manual activation page 20 or contact your service provider At this point your AirCard ExpressCard is ready to use 2130822 5 Care and Maintenance of Your AirCard ExpressCard As with any electronic device the AirCard ExpressCard must be handled with care to ensure reliable operation Follow these guidelines in using and storing the AirCard ExpressCard e Do not apply adhesive labels to the AirCard ExpressCard This may cause the AirCard ExpressCard to become jammed inside the card slot e The AirCard ExpressCard should fit easily into your ExpressCard slot Forcing the AirCard ExpressCard into a slot may damage connector pins e Protect the card from liquids dust and excessive heat When not installed in your computer store the AirCard ExpressCard in its carry case Document 2130822 Rev 2 Mar 11 21 AirCard 597E ExpressCard User Guide 22 2130822 6 Watcher Basics Sta
Download Pdf Manuals
Related Search