Netgear 302U Manual for Mac
Contents
1. Telecommunications System EDGE Enhanced Data for GSM Evolution GPRS General Packet Radio Service HSPA When only the letters are displayed you are within the coverage area but have not yet acquired the service Midd ia a you have acquired service and are able When the indicator is filled you have a data connection on the wireless CED service A Roaming You are connected to a network other than your local carrier s There may be a surcharge for roaming service This service may not be available Data transmission When the modem is connected to the network the main O2 Connection Manager window shows the amount of data received and sent Connect to the network 1 Use the drop down list to select a profile and click Connect Note If you have a pre paid wireless account you ll need to have credit in your account before you can connect See Pre paid wireless accounts for more details To end a high speed connection click Disconnect The first time you connect to the network Mac OS X 10 5 x The first time you click Connect you may see a pop up window that says A new network interface has been detected If this window appears 1 Click Network Preferences The Network window opens 2 Click Apply and then close the window Your modem connects to the network Mac OS X 10 4 11 Depending on your device you may have an additional step the first time you connect to the network After2. do not see this prompt contact your carrier To unblock the SIM 1 Obtain the unblocking PUK code from your carrier 2 Enter the unblocking code in the top field 3 Enter a new value for the PIN in the New PIN and Verify New PIN fields and click OK Note You must enter the unblocking code within a specific number of attempts If you fail to do so your SIM becomes permanently blocked and you will not be able to use it again Mac OS is a trademark of Apple Inc registered in the US and other countries Other trademarks are the property of the respective owners 12 2131274
3. is your default profile Prompt for password When you click the Connect button you are prompted to enter a password If you have a DNS address or addresses enter the address es In most cases it is not necessary to enter a DNS address If you have more than one profile in the Default Profile field choose the default profile from the drop down list The default profile is used if you click Connect without selecting a profile Click Apply Edit a profile To edit a profile 1 2 3 4 5 Ensure that you are not connected to the network Select O2 Connection Manager gt Preferences gt Profiles Select the profile and field you want to edit Make any necessary changes Click Apply Delete a profile To delete a profile 1 Ensure that you are not connected to the network 2 Select O2 Connection Manager gt Preferences gt Profiles 3 Select a profile and click the delete button 4 Click Apply Note If the delete button is unavailable the profile you have selected is a locked profile that cannot be edited or deleted Change the default profile The default profile is used if you click Connect without selecting a profile To change which profile is the default 1 Select O2 Connection Manager gt Preferences gt Profiles 2 From the drop down list in the Default Profile field select the profile you want to use as the default 3 Click Apply Network settings The Ne
4. O2 Connection Manager Help for Mac OS X Rev 1 0 Jul 09 O2 Connection Manager allows you to manage and monitor the connection between your modem and the network by e Determining signal strength roaming status 3G high speed data availability and other network connection parameters e Initiating and ending data calls Install O2 Connection Manager To install O2 Connection Manager 1 Double click the installer package and follow the on screen instructions Launch O2 Connection Manager To launch O2 Connection Manager 1 Navigate to Applications gt O2 Connection Manger 2 Double click O2 Connection Manager Tips To keep the O2 Connection Manager icon in the dock 1 Launch O2 Connection Manager 2 Click and hold the O2 Connection Manager icon in the dock 3 From the pop up menu select Keep in Dock To start O2 Connection Manager automatically at login 1 Launch O2 Connection Manager 2 Click and hold the O2 Connection Manager icon in the dock 3 From the pop up menu select Open at Login Close O2 Connection Manager To close O2 Connection Manager 1 Select O2 Connection Manager gt Quit O2 Connection Manager Upgrade O2 Connection Manager New versions of O2 Connection Manager become available from time to time You can download the new versions free from the Sierra Wireless website To upgrade the O2 Connection Manager software 1 Select O2 Connection Manager gt About O2 Connect
5. for many different carriers You should normally use one of these profiles but if your carrier asks you to create one follow these instructions Your carrier can give you all the information you need to set up the profile s you require Depending on your carrier you may need to enter some or all of the following information into your profile e User name e Password e APN Access Point Name e DNS Domain Name Server address or addresses To create a profile 1 Ensure that you are not connected to the network 2131274 Note If all the entries in the profile are unavailable the profile is a locked profile that cannot be edited or deleted Rev 1 0 Jul 09 oP ee ger ie O2 Connection Manager Help for Mac OS Select O2 Connection Manager gt Preferences gt Profiles Click the add button Select your carrier from the drop down list If you have been given specific values for any of the following fields enter them now Profile Name any meaningful description of the profile such as the name of your carrier gt User Name if applicable Password if applicable APN Check with your carrier for specific requirements for the user name and password Select the connection type Manual You click the Connect button on the main O2 Connection Manager window to make a connection default setting Autoconnect A connection is established automatically when you insert the modem provided this
6. hese options Automatic The modem selects the network to use Manual The modem scans the area and displays a list of carriers networks in your area After a few minutes if the modem does not find any networks it switches to Automatic If there is an exclamation mark after the network name you may not be able to connect to that network SIM Security The SIM Subscriber Identity Module USIM Universal Subscriber Identity Module or MegaSIM card contains infor mation used by the network to identify your device It also allows you to access your subscribed services Generally when you obtain an account your carrier gives you a SIM card In addition to other data your unique International Mobile Subscriber Identity IMSI is stored in your SIM The IMSI sometimes called your phone number identifies your account to your carrier Depending on your carrier you may be able to use the same SIM card in other devices such as mobile phones Insert and remove the SIM card For instructions on how to insert and remove the SIM card refer to the documentation that came with your modem PIN assigned to the SIM When you obtain your SIM you should be given a PIN Personal Identification Number The PIN is used to enable SIM security which prevents others from using your account should the SIM be lost or stolen 10 Note If SIM security is enabled and you fail to enter the correct PIN number within the desig
7. ion Manager Note the software version number 2 Go to www sierrawireless com support 3 From the drop down lists select your carrier your product and in the Platform field Mac OS X 4 Click Next 5 Ifthe version of software on the website is newer than the version you currently have follow the instructions on the website to download and install the new software Uninstall O2 Connection Manger To uninstall O2 Connection Manager 1 Select O2 Connection Manager gt Uninstall O2 Connection Manager 2 Follow the on screen instructions 2131274 Rev 1 0 Jul 09 O2 Connection Manager Help for Mac OS Interpret status icons The main window uses these indicators Device status If an icon of the modem with an X is displayed O2 Connection Manager is unable to detect the modem This indicates that s the modem is not fully inserted into the computer You may be able to resolve this problem by removing the modem and re inserting it Signal strength and service status The number of bars beside the F antenna increases as signal strength increases to a maximum of five att bars Coverage The icon indicates the fastest service that is e Available in your current coverage area e Supported by your modem HSPA Evolved HSPA HSPA Concurrent HSDPA and HSUPA HSDPA High Speed Downlink Packet Access HSUPA High Speed Uplink Packet Access UMTS Universal Mobile
8. know when you are roaming as there may be additional charges To enable or disable this option 1 Select O2 Connection Manager gt Preferences gt General 2 Select Prompt when roaming Pre paid wireless accounts If you have a pre paid wireless account you ll need to have credit in your account before you can connect to the Internet To check your balance 1 Click the My Account icon 2 Use the links on the My Account window to Check your balance Add to your balance View your balance history The options on this window and the methods of adding to your balance vary depending on your service provider Manage Profiles You should not have to create or change a profile but if the need arises O2 Connection Manager allows you to e Create a profile e Edit a profile e Delete a profile e Select a default profile Profiles contain account information used to establish data connections At least one profile must be set up on the modem before you can establish data connections Depending on your carrier you may have more than one profile on your modem If you have multiple profiles one of them must be set as the default profile This profile is used to establish a connection when you click the Connect button without selecting a profile To access profile information 1 Select O2 Connection Manager gt Preferences gt Profiles Create a profile O2 Connection Manager includes pre defined profiles
9. nated number of attempts your SIM card will be disabled and become unusable If that happens contact your carrier If SIM security is enabled you are asked to enter your PIN before you can access O2 Connection Manager To enable SIM security 1 Select O2 Connection Manager gt Preferences gt SIM 2 Select Enable SIM Security 3 Click OK 4 Enter the PIN 5 Click OK Change your PIN To change the PIN assigned to your SIM Select O2 Connection Manager gt Preferences gt SIM Click Change PIN In the Old PIN field enter your PIN Enter a new PIN in the New PIN and Verify New PIN fields Click OK Pe oh If you enter the wrong PIN the fields are cleared and the remaining attempts field is reduced by 1 If you fail to enter the correct PIN within the designated number of attempts the SIM card becomes blocked If this happens see Unblock the SIM on page 12 Blocked SIM In any operation that requires you to enter the PIN you are allowed a certain number of attempts to enter the PIN correctly If you fail to enter the PIN correctly within that number of attempts the SIM becomes blocked If the SIM becomes blocked your SIM card is unusable until it is unblocked O2 Connection Manager displays the message Blocked SIM If your modem is configured to do so you are prompted to enter a PUK code obtained from your carrier to unblock the SIM See Unblock the SIM on page 12 Troublesho
10. oting tips If you experience a problem with your modem or the O2 Connection Manager software check the status of the LEDs Refer to the documentation that came with your modem to interpret the meaning of the LEDs 2131274 O2 Connection Manager Help for Mac OS Insufficient signal strength Insufficient signal strength may be because e You are outside the network coverage area e You are in or near a structure that is blocking the signal e You are near a device that is causing radio signal inter ference e Anetwork or account problem is preventing you from obtaining service Searching If you see Searching continuously you may be out of the coverage area Move to a location with better signal strength and restart O2 Connection Manager Initialization Failed This message may be displayed if e The modem is not properly inserted Try removing and re inserting the modem You can also try using a different slot e There may be a resource conflict If another card is inserted you may be able to resolve the problem by removing the other card Otherwise you may need to disable the other device Failed to communicate with device If this message appears when you try to establish a connection 1 Close O2 Connection Manager 2 Remove re insert the modem 3 Restart O2 Connection Manager Incorrect SIM O2 Connection Manager displays this message if the modem and SIM are incompatible The most likel
11. twork tab in the Preferences window is used to set Frequency Band You can specify the frequency band you want the modem to use or set it to automatically select the band e Network Selection Mode You can specify the network you want the modem to use or set it to automatically select the network Select the frequency band Note By default the modem will automatically select the frequency band Unless your carrier specifies otherwise it is recommended that you use the Automatic setting If advised to do so follow these steps to change the frequency band 1 Select O2 Connection Manager gt Preferences gt Network 2 Inthe Frequency Band field select the desired frequency band from the drop down list Only bands available on your model of modem are displayed 2131274 Rev 1 0 Jul 09 O2 Connection Manager Help for Mac OS Select networks manually and automatically Depending on your location you may be within the coverage area of several networks By default the modem automatically selects a network based on your account and network avail ability If you prefer you can set O2 Connection Manager to display a list of detected networks from which you can select the network you want to use Your ability to obtain service on any network is dependent on your account To change the network selection mode 1 Select O2 Connection Manager gt Preferences gt Network 2 Beside Selection Mode select one of t
12. y reason for this is that the modem was purchased from one carrier and the SIM was purchased from another carrier Your modem may be configured to work only with the SIM of a specific carrier Contact your carrier if this message appears Rev 1 0 Jul 09 11 O2 Connection Manager Help for Mac OS 2009 Sierra Wireless All rights reserved New and confirmation PIN are different When you change a PIN you must enter the new PIN number twice O2 Connection Manager displays the message The new PIN and confirmation PIN are different Please try again if the PINs you enter are not the same Please ask your carrier about PUK code A SIM becomes blocked when SIM security is enabled and the wrong PIN is entered three times To unblock the SIM you must obtain the unblocking code or command from your carrier See Unblock the SIM on page 12 Unable to connect to the Internet If you are unable to connect to the Internet the first time you use the modem and you are running Mac OS 10 4 11 see Mac OS X 10 4 11 under The first time you connect to the network on page 4 Unblock the SIM When the SIM is blocked O2 Connection Manager displays the message SIM Blocked in the main window Depending on your modem configuration O2 Connection Manager may also display the prompt Please enter UNBLOCKING code Remaining attempts x If you see this prompt follow the instructions below to unblock the SIM If you
13. you click Connect you should see values for the amount of data sent and received If you do not see these values and you are unable to connect to the Internet complete the following steps 1 Go to Applications gt System Preferences gt Network The New Port Detected pop up window opens on top of the network window 2 Click OK 3 Click Apply Now and then close the window Your modem connects to the network 2131274 Rev 1 0 Jul 09 O2 Connection Manager Help for Mac OS Set preferences To change O2 Connection Manager preferences open 02 Connection Manager gt Preferences Turn radio off on exit When this option is enabled the radio transmitter receiver turns off when you exit O2 Connection Manager If you do not need to receive or send data after shutting O2 Connection Manager down using this option helps to extend the computer s battery life To enable or disable this option 1 Select O2 Connection Manager gt Preferences gt General 2 Select Turn radio off on exit Prompt before exiting If this feature is enabled when you close O2 Connection Manager it displays a warning message To enable or disable this option 1 Select O2 Connection Manager gt Preferences gt General 2 Select Prompt before exiting Prompt when roaming If this feature is enabled when you connect to a network other than that of your carrier O2 Connection Manager displays a warning message It is important to
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