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NEC Express5800/HX4500 User's Guide

1. A Device internal SCSI termination B Narrow SCSI devices in upper resister peripheral bays C Narrow SCSI interface cable D SCSI channel B connector E SCSI back plane terminator F Ultra2 wide SCSI disks in lower cage G Distribution back plane H Wide SCSI interface cable l SCSI channel A connector J Ultra2 wide SCSI disks in middle cage Ultra2 wide SCSI disks in upper cage L I O riser board M Narrow SCSI connector 50 pin N External narrow SCSI cable O External narrow SCSI device P SCSI terminator Q RAID controller in PCI slot 11 P2 R Channel 1 cable connector S Channel 2 cable connector T Diskette interface cable U 2nd 3 1 2 inch device optional V 3 1 2 inch diskette drive W Channel 0 cable connector Figure A 1 RAID Cable Configuration A 4 System Cabling Memory Configurations Memory DIMM Configurations Memory DIMM Configurations The CPU base board contains sixteen 168 pin DIMM sockets for a total of up to 4 GB of system memory using 256MB DIMMs See Figure B 1 DIMM sockets on the board are organized as four 144 bit wide 122 bit wide data path with 16 parity bits banks Parity generation checking is pr
2. 9 e 2 B H L C P i D i 3 E G o E o bw oH CPU base board Memory board A B C Rear CPU fan D Rear CPU fan E Voltage Regulator Module socket VRM1 VRM6 F Front CPU fan 2 G Pentium Il Xeon processors 1 4 H Voltage Module Socket memory Figure 1 5 CPU Base Board and CPU Board Location 1 12 System Overview Figures 1 6 1 7 and 1 8 show the major components on the system I O board CPU base board and Memory board Table 1 5 summarizes the features of the board set Table 1 5 Features of the Board Set Feature Multiple processor slots Upgradable memory Add in board support SCSI controller BIOS Video External device connectors Clock System hardware monitoring Configuration utilities Description Four processor sockets on the CPU base board for a total of four processors Sixteen DIMM sockets on the memory board supporting up to 4 GB memory using 256 MB DIMMs Two dedicated ISA bus slots and nine dedicated 32 bit PCI slots on the system I O board Dual onboard SCSI 2 controller PCI based Flash memory based BIOS Basic Input Output System and Setup utilities Integrated super VGA controller ships with either 1 MB or 2 MB of video memory Upgrade socket 1 MB is availa
3. Figure 4 5 Non Volatile Memory Location Replacing the Real time Clock Battery You may need to replace the real time clock RTC battery because of its battery life span The battery powers the clock in the absence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The battery Vendor Part No CR2450 is available through many vendors It is located on your system I O board see Figure 4 6 Notice the plus sign on the battery The sign assists in correctly positioning the battery on the system board Contact your sales representative or dealer for a list of approved devices Upgrading Your System 4 13 Figure 4 6 Location of the Real Time Clock Battery CAUTION Danger of explosion if the battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the battery as follows amp Note Observe static precauti
4. 4 25 Installing an Option Board e 4 26 Removing an Option Board esee 4 28 Power Supply esent eene een 4 29 iv Contents Installing a Power Supply e 4 29 Removing a Power Supply see 4 30 Hot Swapping a Power Supply ee 4 30 Removable Media Devices 2 4 31 Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 4 33 Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive 4 37 Hard Disk Drives OE Perret pene red 4 38 Installing a Hard Drive 4 39 Removing a Drive nonnen on anen a ere neee sni 4 42 Hot Swapping a Hard 4 43 Problem Solving 2 1 Resetting the System dete cuo tee eee 5 2 Troubleshooting Checklists eee 5 2 Initial System 5 2 Running New Application 5 3 After System Has Been Running Correctly s 5 4 Additional Troubleshooting Procedures 5 5 Error Checkimne eo tee da edite ede 5 5 Troubleshooting 1 5 5 Preparing the System for Diagnostic Testing 5 5 Monitoring POST While Running
5. eene 5 6 Verifying Proper Operation of Key System Indicators 5 6 Confirming Loading of the Operating System 5 7 Specific Problems and Corrective Actions 5 7 Power LED Does Not Light eee 5 7 System Cooling Fans Do Not 5 7 No Characters Appear On 5 8 Characters are Distorted or Incorrect eese 5 9 Floppy Disk Drive Activity LED Does Not Light 5 9 Hard Disk Drive Activity LED Does Not Light 5 9 Problems with Application Software eee 5 10 Error Messages reb Ae e eel eel tees 5 10 Alarm Indication during 5 10 Alarm Indication during Operation eee 5 13 CPU Error 5 14 Memory Error 5 14 Status LED aah Anka AMARA A ARAB AR SA AAs sada A 5 15 System Cabling isin exin ERRARE GO E ROO D Gn c i Before You Begin nn eRRERERHERERHeERRHERERHRSTOBRERERIBRRETS A 2 verde aed een sien Sian Anan ews A 2 RAID Contig tatiOn n ettet tee edet Pepe ae ete Poets A 3 Memory Configurations essess B L Memory DIMM Configurati
6. 3 26 Resetting the CMOS eme 3 27 Clearing and Changing the 3 28 Upgrading Your System 4 1 coe eo ettet he toe ie repe E 4 4 Preparing Your System for Upgrade senes 4 6 Equipment 06 mnt d eerte 4 6 Removing the Front Doors sees 4 7 Installing the Front 4 7 Removing the Top Cover and Side Panels 4 8 Installing the Top Cover and Side Panels 4 10 Modifying the System I O Board sene 4 11 Installing Video Memory sess 4 11 Replacing the Non Volatile Memory 4 12 Replacing the Real time Clock Battery 4 13 DIMMS ue ett le b te lo Ee eate Let ae deben 4 15 Installing DIMMSs eene enne 4 15 Removing DIMMS 0 eeeeeeeesneeccceeeeeeeennaeeeeceeeeeseeenaeeeeeeeeeeees 4 17 PrOC6SSOEIS oii A SAA SA ARAM AN AY ALAM AMAA ANA AMS 4 18 Installing a Processor Cartridge eese 4 19 Removing a Processor Cartridge or Termination Board 4 22 Option see e eee eda e agas 4 23 Installation Considerations eee 4 23 Controller Adapter Hardware Configurations
7. Hard Disk Drive 12 RAID Controller Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External Peripherals Equipment Log 3 Index B Battery 1 16 Battery clock replacing 4 13 Battery I O replacing 4 12 BIOS configuration settings 3 9 exiting 3 9 flash memory 1 16 setup utility 3 8 updating 3 25 using 3 8 C Cabling RAID board A 3 system 2 4 A 2 Chassis 1 5 Chassis features front and rear 1 9 Clock 1 16 CMOS NVRAM resetting 3 27 Configuration 1 4 system 3 2 Connections system 2 4 D DIMMs installing 4 15 memory configuration B 2 removing 4 17 4 22 diskette drive removing 4 37 Diskette drive installing 4 33 Doors opening front 1 7 E Equipment log 4 6 Error messages 5 10 Expansion slots capabilities 1 16 External devices 1 17 F Fans 1 18 FCC statement 1 Front doors installing 4 7 opening 1 7 removing 4 7 H Hard disk drives hot swapping 4 43 installing 4 39 removing 4 42 Hot swap hard drives 4 43 power supply 4 30 switches and jumpers 3 21 I O riser board switches 3 18 Indicators 1 6 ISA board configuration 3 6 J Jumpers memory board 3 21 setting 3 24 system 3 18 K Keyboard 1 17 M Memory 1 16 Memory board jumpers 3 21 Memory configurations B 2 Mouse 1 17 Option
8. A failure on option slot fan was detected A failure on CPU fan was detected System configuration is illegal Read error of system configuration data Resource such as IRQ or memory conflicts IRQ conflicts Initialization of expansion ROM failed Write error of system configuration data No bootable device is found on Fast SCSI2 bus channel Warning The system detected on illegal CPU Combination of CPU cards is invalid Card combination A system error has occurred An error occurred on system 5 12 Problem Solving Alarm Indication during Operation Table 5 2 lists the alarm indications displayed on LCD during server operation Table 5 2 Operational Error Codes and Messages Error Indication Description CPU Err YZ OBYZ An error was detected on CPU YZ Y 1 2 Z 1 2 CPU Error An error was detected on CPU CPU Thermal OBXY XY overheated X 1 2 Y 1 2 CPU Thermal CPU overheated ISA Error 050X An error was detected on ISA board slot 4X X 1 2 ISA Error An error was detected on ISA boards HDD Thermal 1060 The internal hard disks overheated Memory Err 22XY A DIMM error was detected X bank Y 1 lower or 2 upper X 1 8 Y 1 2 PCI PERR A parity error was detected on PCI boards PCI PERR 0901 A parity error was detected on PCI boards slot 11 or 12 PCI PERR 0902 A parity error was detected on PCI boards slot 21 22 or 23 PCI PERR 0903 rab error was detected on
9. Before doing the procedures in this section make sure that your system is powered off Unplug the AC power cords from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage amp Note Observe static precautions Use an antistatic wrist strap Change the setting of any of the configuration switches or jumpers on any of the system boards as follows 1 Power off the system and remove the covers as described in Chapter 5 Problem Solving Check to ensure the system power cords are removed from the back of the system 3 Locate the switch or jumper you are changing see Figure 3 4 4 To change a switch setting use a pen or your finger to move the switch to the desired setting To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful not to bend the pins See Table 3 10 for board switch or jumper settings 5 Record changes to the board settings in Table 3 10 6 Install the system covers and power up the system 7 Run the Setup Utility to verify your reconfiguration of the board 3 24 Configuring Your System BIOS The following contains procedures for updating your BIOS and changing the language used by the BIOS Setup Utility Updating the BIOS You sh
10. If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn while configuring memory let the components cool for 10 minutes before continuing with the procedures described here Lago WA P17 P15 P13 P11 P09 P07 P05 Figure 4 7 Inserting Memory DIMMs Installing DIMMs P14 P12 P10 P08 P06 P04 P02 When properly installed the DIMM module is oriented at an angle of 90 degrees relative to the memory board 1 Power off the system and remove the left side panel as described earlier 2 Remove the metal panel supporting the memory board The support panel is secured to the chassis by two black fasteners Release each fastener by slowly pulling it towards you listen for two clicks Grasp the left side of the support panel and swing it away from the chassis to remove it Set the support panel aside for later installation Upgrading Your System 4 15 amp Note Observe static precautions Use an antistatic wrist strap Hold DIMMs only by their edges 3 Open the ejectors on both sides of the memory board see Figure 4 8 Holding the memory board by its edges carefully pull it out until the edge connectors are free Place th
11. Table 3 5 BIOS Setup Configurations Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only ADVANCED MENU Clear DIMM Errors Press Enter DIMM Error Pause Enabled CPU Reconfiguration Press Enter for menu CPU Reconfiguration Enabled CPU 4 Status Normal CPU 8 Status Normal CPU 2 Status Normal CPU 1 Status Normal Clear CPU Errors Press Enter CPU Error Pause Enabled PCI Devices Press Enter for menu PCI Parity Error Enabled PCI IRQ1 Auto PCI IRQ2 Auto PCI IRQ3 Auto PCI IRQ4 Auto PCI IRQ5 Auto PCI IRQ6 Auto PCI IRQ7 Auto PCI IRQ8 Auto PCI IRQ9 Auto PCI IRQ10 Auto PCI IRQ11 Auto PCI IRQ12 Auto PCI IRQ13 Auto 3 12 Configuring Your System Table 3 5 BIOS Setup Configurations Security and Hardware Menu Menu Parameter Name Normal Setting or Your Configuration Display Only PCI IRQ14 PCI IRQ15 PCI IRQ16 Advanced Press Enter for menu Reset Configuration Data SECURITY MENU Supervisor Password is User Password is Set Supervisor Password Set User Password Password on boot Diskette Write Diskette access System backup reminder Virus check reminder Power Switch Mask SCSI Select Utility Mask SYSTEM HARDWARE MENU Thermal Sensor Press ENTER for menu Thermal Sensor Upper Limit Lower Limit ESM IRQ Console Redirection SMI Error Log Initialization Auto Auto Auto No Disabled Disabled Press Enter Press Enter Disabled Normal Everyon
12. 9 If you removed an non Plug and Play ISA option board run the RCU to configure the system Power Supply The following paragraphs provide procedures for installing an additional power supply removing a power supply or swapping out a faulty power supply Installing a Power Supply Use this procedure to add an optional power supply to your system 1 Power off the system 2 Each empty power supply expansion bay has a blank cover From the bay where you want to install a power supply remove the two screws securing the blank cover see Figure 4 17 B 3 Slide the new power supply into the chassis and tighten the thumb screws see Figure 4 17 A that secures the power supply 4 Connect the power cord to the AC wall outlet and to the input receptacle on the rear of the new power supply 5 Power on the system JJ y Figure 4 17 Power Supply Upgrading Your System 4 29 Removing a Power Supply If the LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 Power off the system 2 Unplug the power cord from the AC wall outlet and from the input receptacle on the rear of the power supply you are removing 3 Loosen the thumb lock screws see Figure 4 17 A that secure the power supply 4 Hold the handle on the power supply and pull the power supply out of th
13. A hot swap capable backplane is part of each drive cage assembly for SCSI hard drives The backplane is designed for Ultra2 wide SCSI 2 devices that use the industry standard 80 pin Single Connector Attach SCA connector The backplane consists of a row of four drive connectors From two to three 420 Watt autoranging power supplies are easily removed installed for service In a three supply system the third supply is redundant BIOS Setup Resource Configuration Utility and SCSISelect Utility The EXPRESSBUILDER CD ROM contains the setup utilities and the ESMPRO CD ROM contains the server management software Mechanical Key lock at the front door One intrusion sensor for front door to secure diskette hard disk removable media device power on off switch reset switch top cover and left right panel access Three power inter lock sensors one on each side of the chassis and one on top of the chassis BIOS Password enable System Overview 1 3 Expanding the Server as Needs Grow A typical minimum system configuration may include the following board set consisting of system I O board CPU base board with a Pentium II Xeon processor and a memory board diskette drive and SCSI CD ROM drive three SCSI hard drive cages with one hard drive and a RAID controller installed network add in boards two 420 watt power supplies an optional third power supply provides redundant power onboard 2 MB video memory system I O b
14. Spanish or Italian as the second language you must use the Multi Language BIOS FLASH Diskettes to change the supported languages The diskettes include the following m Multi Language BIOS FLASH Diskette 1 of 2 This diskette contains the English French and English German language files along with the PhoenixPhlash Utility m Multi Language BIOS FLASH Diskette 2 of 2 This diskette contains the English Spanish and English Italian language files along with the Crisis Recovery Utility Language Change Instructions Follow these steps to change the BIOS Setup language 1 Using the EXPRESSBUILDER CD ROM create the Multi Language BIOS FLASH Diskettes Insert Multi Language BIOS FLASH diskette 1 of 2 into floppy disk drive A and power up the system Insert Multi Language BIOS FLASH diskette 1 of 2 into floppy disk drive A and power up the system The BIOS FLASH Diskette Language Selector menu displays The selections are 1 English German 2 English French 3 English Spanish 4 English Italian Enter the number corresponding with your language choice and press Enter If you choose either English Spanish or English Italian you are asked to load diskette 2 of 2 If so insert Multi Language BIOS FLASH diskette 2 of 2 into floppy disk drive A An acknowledgment message displays You are about to Flash your system in English xxx Is this correct Using the arrow keys highlight YES and press Enter The
15. Table 3 10 lists the system I O board switches and jumpers and their factory default settings Configuring Your System 3 21 L Reserved P16 eeu SCSI Channel A 4J1 ov 0000000000000 0000000000000 PEEPLES 0000000 Reserved 13 OFF CMOS Clear Password Clear OFF d FLASH 9A2 A B Model 8A2 1 j FF Figure 3 4 System I O Board Switches and Jumpers 3 22 Configuring Your System Table 3 10 System I O Board Switch and Jumper Configurations Switch Factory Your Jumper Description Option Setting Default Setting SCSI Channel SCSI channel A Narrow SCSI for channel A B B C 4J1 select A B C down Wide SCSI for channel A FLASH Code FLASH BIOS write protected no A B B C 9A2 reprogramming update B C
16. Table 3 9 and the following steps To change a switch setting use the following procedure 7 Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 Atthe front of the server press the Power switch off 2 Atthe rear of the server locate the Function Select DIP switch see Figure 3 1 that you want to change 3 Setthe appropriate switch on or off according to Table 3 9 Note you set SW3 to On for use with an optional UPS unit power the unit up before switching power on the server 4 Press the main Power switch on m Ifusing an UPS unit the server powers up as soon as the UPS unit is turned on m If not using the UPS unit press the Power button on the front of the server Configuring Your System 3 19 Swit ch SW1 SW2 SW3 SWA Description Reserved for future use Reset pushbutton control AC power source control Reserved for future use Table 3 9 Function Select Switch Settings Settings Off factory setting On Off On factory setting Off factory setting On Off factory setting On Function Front panel Reset pushbutton switch is disabled Front panel Reset pushbutton switch is enabled DC power can only be turned on from the front panel switch If AC goes off and then back on system will not power on until front panel switch is used DC power will turn on when AC power c
17. and initialization After completing the steps in chapter 3 you can install your Network Operating System Configuring Your System 3 17 If you want to remotely configure the array from a PC client increase array capacity online or monitor statistics on disk and controller activity you must install the Global Array Manager GAM option provided with your RAID subsystem The GAM option includes diskettes and user documentation Use of GAM is documented in the Global Array Manager 2 Server Installation Guide Increasing array capacity is covered in the MORE User Guide This user guide covers enhancements to both the Global Array manager and RAID Configuration Utility utilities software that implement online RAID expansion MORE technology Configuring System Jumpers and Switches This section describes the jumpers and switches used on the I O riser board CPU base board and system I O board Before You Begin Only a qualified technical person should perform the procedures in this section amp Note Electrostatic discharge ESD can damage the system boards Modify the boards only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function Select Switches The following
18. see Figure 4 20 5 Save the blank panel tray and screws to reuse if you remove a drive from a bay later and do not reinstall one Upgrading Your System 4 33 Figure 4 20 Removing Side Rails 6 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log 7 Set any device jumpers or switches on the device Refer to the installation procedures that come with the device Note SCSI termination resistors for the 5 1 4 inch devices must be installed in the last SCSI device of the daisy chain cabling bottom media bay D All other 5 1 4 inch devices must have terminators removed 4 34 Upgrading Your System 8 Using the four screws supplied with the drive reinstall the side rails just removed from the blank panel tray see Figure 4 21 A The rails for each side of the device are identical amp Note Do not use the screws used to secure the blank panel tray Attaching side rails to removable media drive A Side rails B Four drive mounting Screws C Drive Figure 4 21 Attaching Side Rails to a Device 9 Engage the device side rails into the bay guide rails see Figure 4 22 Ensure that the device side rails see Figure 4 23 A are inside the bay guide rails exactly as shown in Figure 4 23 B 10 Push the drive into the bay until the screw holes of the side rails are directly in front of the ch
19. 100 Mega bit second Ethernet NICs with a minimum of effort and without concern for I O bottlenecks The PCI local bus offers up to 133 Mega byte second bandwidth id E P2 PCI 11 PCI 12 ES P11 ISA 1 P12 ISA 2 PCI 21 PCI 22 PCI 23 PCI 31 PCI 32 PCI 33 G P10 PCI434 5 Figure 4 13 PCI and ISA Slot Locations Installation Considerations Newer adapters designed for Plug and Play systems are automatically configured by the system without any user intervention Older ISA adapters must be manually configured as detailed below Once the manual configuration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resource conflicts Upgrading Your System 4 23 ISA adapters can be Plug and Play ISA adapters that are not Plug and Play must be manually configured following the instructions supplied with the board The configuration is defined to the system by creating the ISA configuration file when running the RCU If you are adding a non Plug and Play ISA option board run the RCU before installing the boa
20. BIOS Setup and the Utilities diskette Also a section describing the system jumper configurations is presented Several configuration tables are also provided to record changes you make to the default system configuration You use the EXPRESSBUILDER CD ROM to create the RCU and Utilities diskettes Resource Configuration Utility RCU The Resource Configuration Utility is used to configure your system The RCU can be used to configure the memory subsystem peripheral device subsystems and interface adapters RCU recognizes ISA Plug and Play boards and PCI boards and displays their configuration ISA non Plug and Play adapter boards must be added to the RCU configuration to reserve the resources required by the ISA boards After you add options using the RCU the system automatically configures and initializes them during system initialization at boot up 3 2 Configuring Your System The RCU stores the configuration information in the non volatile memory on your system When you exit the RCU the configuration information is written to non volatile memory The RCU also maintains the Setup configuration which is stored in the battery backed memory This means that when you exit the RCU the Setup and RCU configuration agree with each other Using the RCU If you are adding a non Plug and Play ISA option board run the RCU before installing the board using procedures found in the Upgrades and Options chapter of this guide If yo
21. Glossary defines the standard acronyms and technical terms used in this manual Equipment Log provides you with a sample equipment log for documenting the system configuration and future updates you may make to your system Using This Guide vii Text Conventions This guide uses the following text conventions Warnings cautions and notes have the following meanings A WARNING Warnings alert you to situations that could result in serious personal injury or loss of life N CAUTION Cautions indicate situations that can damage the system hardware or software amp Note Notes give important information about the material being described m Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter W Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER m File names are printed in uppercase letters For example AUTOEXEC BAT viii Using This Guide Related Documents In addition to this guide the following system documentation is included with your server either as electronic files on EXPRESSBUILDER or as paper copy shipped with your server System Release Notes Release Notes provide you with the latest information about your system This information was not available at the time your user s guide was developed W Getting Started Sheet The Getting Started Sheet provides several easy to fo
22. Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup see Chapter 3 Configuring Your System If the problem persists there may be a problem with the floppy disk drive system I O board or drive signal cable Contact your service representative for assistance Hard Disk Drive Activity LED Does Not Light If you have installed one or more hard disk drives in your system check the following Is the optional disk controller board fully seated in the system I O board connector Is the disk drive seated properly W Are the jumpers on the system I O board set correctly Is the hard disk activity LED cable connector plugged into the optional controller board if present If you received error messages refer to the Error Message section for information about error messages If the problem persists there may be a problem with the hard disk drive the optional controller board system I O board drive signal cable or LED connector Contact your service representative for assistance Problem Solving 5 9 Problems with Application Software If you have problems with application software perform the following m Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using the software m Veri
23. PCI boards slot 31 32 33 or PCI SERR An error was detected on PCI boards or system I O board PCI SERR 0A01 An error was detected on PCI boards slot 11 or 12 PCI SERR 0A02 An error was detected on PCI boards slot 21 22 or 23 PCI SERR 0A03 An error was detected on PCI boards slot 31 32 33 or 34 POW Major B 10F0 An error was detected on the system power supply POW Major E 10F1 An error was detected on the disk expansion cabinet power supply Power 3 3V 1012 An abnormal 3 3V was detected Power 45V 1013 An abnormal 5V was detected Power 12V 1014 An abnormal 12V was detected Power 12V 1015 An abnormal 12V was detected Power 5V 1016 An abnormal 5V was detected Problem Solving 5 13 Table 5 2 Operational Error Codes and Messages cont d Error Indication Description Power CPU 1 1 1010 Power CPU 12 1011 Power CPU 21 1020 Power CPU 22 1021 Thermal Hi 10X7 X 1 2 WDT Timeout 0C00 Unknown SMI CPU Error Messages An abnormal voltage was detected for CPU 11 An abnormal voltage was detected for CPU 12 An abnormal voltage was detected for CPU 21 An abnormal voltage was detected for CPU 22 A cabinet overheated error was detected The watchdog timer timed out An illegal interrupt occurred The system can have up to four processors If an error occurs in a processor or the processor or location is displayed on the LCD as follows CPU 11
24. PhoenixPhlash Status message displays This screen displays the progress of the PhoenixPhlash Utility During the loading of the BIOS the system sounds a series of short beeps When the utility is complete it displays a complete message along with the following PRESS ANY KEY TO RESTART THE SYSTEM 3 26 Configuring Your System 7 Remove the Multi Language BIOS FLASH diskette from floppy disk drive A 8 Press any key and the system restarts You can verify the language change by pressing the F2 key to enter the BIOS Setup Utility BIOS Recovery Instructions If the BIOS language update procedure fails leaving your BIOS in an unusable and unrecoverable state perform the following steps and then retry the BIOS language update Because of the small amount of code available in the non erasable boot block area video is not available to direct the recovery procedure The procedure can be monitored by listening to the speaker and looking at the diskette drive LED When the system gives a continuous series of short beeps and the diskette drive LED is lit the system is copying the recovery code into the FLASH As soon as the system gives a long beep the recovery is complete takes approximately 75 seconds 1 If the BIOS language update procedure fails while using Multi Language BIOS FLASH diskette 1 of 2 insert Multi Language BIOS FLASH diskette 2 of 2 into floppy disk drive A Otherwise keep diskette 2 of 2 in floppy di
25. See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL COM1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An instruction that directs the computer to perform a particular operation configuration The way in which a computer is set up to operate Some configurable options include CPU speed serial port designation and memory allocation coprocessor See math coprocessor CPU Central Processing Unit See microprocessor 2 Glossary CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC default The factory setting your computer uses unless you instruct it otherwise For example when powering up the computer will boot from the default drive density The capacity of information bytes that can be packed onto a storage device such as a floppy disk device driver A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk
26. V and 12 V All output grounds connect to the power supply chassis and to earth ground through the AC line cord Each supply has m individual AC input line cord that plugs into the external side of the power supply m isolating device on each DC output so that the failure of one supply does not affect the operation of the others cooling fan integral with each power supply enclosure The fan circuit implements fan failure detection In a system power is drawn equally from all supplies installed A system with two power supplies can be fully loaded all drive bays and add in board slots filled The supplies use a forced current sharing technique that ensures the supplies share within 10 percent at full load In a high access system with three power supplies the third supply gives redundancy because the load is redistributed if one supply fails Software Locks via the BIOS Setup The BIOS Setup has software features that let you control access to one or more parts of the system W set and enable an administrative password W set and enable a user password enable password on boot W disable writing to the diskette drive when secure mode is set If only a supervisor password is set and enabled enter this password to boot the server and run the SCU If both the user and administrative passwords are set and enabled enter either one to boot the server Enter the administrative password to access the SCU or BIOS Setup to cha
27. boards considerations 4 23 hardware configurations 4 25 installing 4 26 removing 4 28 Index 1 P Password clearing 3 28 Peripheral controller 1 17 Peripheral devices removable media drives 1 19 Utra2 wide SCSI 2 drives 1 18 Power 1 20 turning on 2 7 Power cords connecting 2 6 Power supply hot swapping 4 30 installing 4 29 removing 4 30 Precautions upgrading 4 4 Problems 5 2 Processor 1 16 Processors installing 4 18 R RAID controller configuration 3 17 RCU 3 2 command line parameters 3 5 configuration settings 3 5 using 3 3 Resetting system 5 2 Resource configuration utility 3 2 S SCSI controller features 1 17 SCSISelect utility 3 14 configuration settings 3 15 exiting 3 15 using 3 14 Server expansion 1 4 Setup utility BIOS 3 8 Side panels installing 4 10 removing 4 8 Site selection 2 2 Software locks 1 20 Status indicators 1 6 Status LEDs 5 15 Switches base board 3 20 I O riser board 3 18 setting 3 24 system 3 18 System cabling A 2 chassis 1 5 configuration 1 4 configuring 3 2 connections 2 4 expansion 1 4 features 1 3 indicators 1 6 jumpers and switches 3 18 memory 1 16 moving 2 3 overview 1 2 power 1 20 power cords 2 6 powering on 2 7 processor 1 16 System board features 1 11 1 13 set 1 11 switches 3 20 System reset 5 2 System upgrade preparing 4 6 T Top cover installing 4 10 removing 4 8 Troublesh
28. describes how to configure and set the I O riser board function select switches for specific operating parameters The function select DIP switches configure the use of the front panel reset switch and the use of an optional uninterruptible power supply UPS unit Z CAUTION Before doing the procedures in this section make sure that your system is powered off Unplug all AC power cords from the back of the chassis Failure to disconnect power before setting switches and moving jumpers can result in personal injury and equipment damage Figure 3 1 shows the DIP switches The switches consist of a block of four switches accessible on the I O panel located on the I O riser board at the rear of the chassis 3 18 Configuring Your System Function Select Switches and Dump Button A Function select switches B Reserved ps Pa MPO L303 CDD D D DL OO Suse TT o 00 H Re D 27 2 Figure 3 1 Function Select Switches 7 Note The switches are set correctly at the factory for your system configuration If your system requires a switch change change only the switch setting for that condition Otherwise keep the switches at their factory settings Table 3 9 shows the switch configurations and functions Set the switches per
29. down protection BIOS not write protected update Reserved All three jumpers Required on factory A B B C B C P16 must be the left default B C left left Reserved All nine jumpers Required on factory IN IN IN P18 must be in default Reserved Required on factory B C B C B C 10K9 default down down Reserved Required on factory OFF OFF OFF 13A1 SW1 default Reserved Required on factory OFF OFF OFF 13A1 SW2 default Reserved Required on factory OFF OFF OFF 13A1 SW3 default Reserved Required on factory OFF OFF OFF 13A1 SWA default CMOS Clear Real time clock RTC CMOS clear ON OFF 13A SW1 CMOS protection RTC CMOS not cleared OFF Password Clear Password Password clear ON OFF 13A SW2 protection Password protected OFF Reserved Required on factory OFF OFF OFF 13A SW3 default Reserved Required on factory OFF OFF OFF 13A SW4 default Model Type Used with switches Required on factory ON ON ON 8A2 SW1 8A2 SW2 8A2 default SW3 and 8A2 SW4 to set server model Model Type Used with switches Required on factory ON ON ON 8A2 SW2 8A2 SW1 8A2 default SW3 and 8A2 SW4 to set server model Model Type Used with switches Required on factory OFF OFF OFF 8A2 SW3 8A2 SW1 8A2 default SW2 and 8A2 SW4 to set server model Model Type Used with switches Required on factory OFF OFF OFF 8A2 SW4 8A2 SW1 8A2 default SW2 and 8A2 SW3 to set server model Configuring Your System 3 23 Setting Switches and Jumpers Z CAUTION
30. drive bays A 3 1 2 inch diskette drive is installed in all systems and interfaces separately to the system I O board Figure A 1 is a diagram of the SCSI cabling The narrow SCSI interface cable is connected to the SCSI connector on the system I O board Figure A 1 D This cable connects to the rear of the SCSI removable media peripherals if present The last drive on the daisy chain cable must have it s internal SCSI terminators installed Figure A 1 A The Ultra2 wide SCSI interface cables are connected to the RAID board Figure A 1 Q Termination for the hard disk drives is provided on the SCSI distribution panel Figure A 1 E The onboard narrow SCSI controller also includes a connector located at the rear of the system for connecting external SCSI devices Figure A 1 M Three important rules must be followed if you connect external narrow SCSI devices A maximum of seven narrow SCSI devices may be connected to the onboard SCSI controller For example if three SCSI devices in the system cabinet are connected to the SCSI bus only four external narrow SCSI devices can be connected m The maximum cable length for all narrow devices connected to the controller is 1 meter 39 inches m The last external narrow SCSI device must be terminated Active termination is recommended System Cabling A 3
31. drive is it properly formatted or defined Is the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in Setup and the Resource Configuration Utility RCU correct For information about running these utilities see Chapter 3 Configuring Your System If the above items are all correct but the problem reoccurs refer to Additional Troubleshooting Procedures in this chapter Running New Application Software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly If you have problems while running new application software check the following Does the system meet the minimum hardware requirements for the software Refer to the software documentation Is the software an authorized copy Unauthorized copies often do not work Obtain an authorized copy of the software If you are running the software from a floppy disk is it a good copy If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Problem Solving 5 3 Are the correct device drivers installed Is the software correctly configured for the system Ar
32. gently spread the retaining clips see Figure 4 7 C just enough so that you can pull the top edge of the DIMM away from the clips 6 Carefully lift the DIMM away from the socket and store it in an antistatic package 7 Repeat the above steps to remove the remaining DIMMs 8 Hold the memory board by its edges and start to insert it into the slot guides On the CPU baseboard locate the memory board connector Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the CPU baseboard Be sure the ejector levers are extended so they can engage the chassis frame Press the board carefully but firmly into the CPU baseboard connector to seat the board Close the ejectors on both sides of the memory board Be sure the ejector is firmly hooked in the chassis frame before closing the ejector Upgrading Your System 4 17 10 Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the memory boards fits snug against the panel The support panel is secured to the chassis by two black fasteners Push in on the support panel fasteners until each clicks in the locked position 11 Replace the left side panel and turn on the system Processors The following paragraphs provide procedures for installing and removing the Pentium II Xeon Processor Single Edge Contact S E C cartridge Use these procedures when upgradi
33. have reserved the system resources you can install the ISA board BIOS Setup Utility The BIOS Setup Utility like the RCU is used to change system configuration parameters This utility has several unique parameters and many parameters that are also configurable with the RCU The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run However some parameters set with the BIOS Setup Utility that can also be set with the RCU are overwritten by the RCU the next time the RCU is run Using the BIOS Setup Utility You access the BIOS Setup Utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system BIOS displays the following Press lt F2 gt to enter SETUP 2 Press F2 After BIOS POST completes the BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top of the Main Menu lists the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring Server Features Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Press the value keys listed in the table below to cycle through the
34. memory T Power status cable connector Figure 1 6 System I O Board Connector and Component Locations 1 14 System Overview SE CPU front fan connector Memory board connector Pentium II Xeon processor 1 4 CPU front fan connector Configuration switch CPU rear fan connector Voltage module socket VRM1 VRM6 0o nm o ou o CPU rear fan connector Voltage Module Socket memory Figure 1 7 CPU Base Board Component Locations Ranma Lu ud ud ug Ug ud UU TARA AAR AAT A DIMM sockets B Configuration jumper C DIMM sockets Figure 1 8 Memory Board Component Locations System Overview 1 15 Processor Each Pentium II Xeon processor is packaged in a single edge contact S E C cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache the secondary L2 cache a thermal plate and a back cover The cartridge is secured by a retention module attached to the baseboard Depending on configuration your system has one to four processors see Figure 1 7 Additional Pentium processors enhance performance and enable symmetric multiprocessing SMP All processors access the same memory and I O space and tasks can run on either CPU if your operating system OS supp
35. memory boards fits snug against the panel The support panel is secured to the chassis by two black fasteners Push in on the support panel fasteners until they click in the locked position 11 Replace the left side panel and turn on the system 12 Run the BIOS Setup to confirm the DIMMs are installed correctly Removing DIMMs Remove DIMMs from their sockets as follows 1 Power off the system and remove the left side panel as described earlier in this chapter Remove the metal panel supporting the memory board The support panel is secured to the chassis by a pin Release the support panel by pulling the two black fasteners towards you listen for two clicks Grasp the left side of the support panel and swing it away from the chassis to remove it Set the support panel aside for later installation Open the ejectors on both sides of the memory board see Figure 4 8 Holding the memory board by its edges carefully pull it out until the edge connectors are free Place the memory board on an antistatic surface Note Use extreme care when removing a DIMM Hold DIMMs only by their edges Place them on an antistatic surface do not slide them across any surface Applying too much pressure can break the retaining clips or damage the socket slot Apply only enough pressure on the retaining clips to release the DIMM Remove the DIMM modules one at a time starting from the highest numbered sockets To remove each DIMM
36. site 2 To stabilize the system attach the caster holders on the casters as shown below Setting Up Your System 2 3 Getting Familiar With the System Before setting up your system see Chapter 1 System Overview to become familiar with system features such as the location of your system s security keylocks and front and rear panel switches indicators and connectors etc Making Connections Connect your keyboard monitor and mouse see Figure 2 1 Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A amp Note Damage to the system may result if the keyboard cable is inserted or removed when power is applied to the system N CAUTION Inserting a telephone line connector into a LAN board RJ 45 port may result in personal injury and equipment damage 2 4 Setting Up Your System Ae zo mnmooo gt Keyboard PS 2 compatible 6 pin connector Printer parallel port 25 pin connector VGA monitor 15 pin connector External narrow SCSI 50 pin high density connector Mouse PS 2 co
37. static precautions Use an antistatic wrist strap Hold processors only by their edges On the processor or termination card being removed push in the right end of the retention arm to unlock the arm 4 Pull the retention arm toward you and remove the arm see Figure 4 10 5 Pull the two tabs on the cartridge or termination board straight out to disengage the cartridge or board from the CPU baseboard see Figure 4 11 Pull the cartridge or termination board straight out of the retention module Place on a grounded static free surface or conductive foam pad 7 Put the old cartridge in conductive foam and store in an antistatic package 8 Install a new processor cartridge or termination card see Installing a Processor Cartridge or Termination Card If not installing a processor install a termination card the same way as a cartridge and remove the appropriate VRM module s Install the clear plastic air duct covering the processors The air duct is secured to the chassis by three pins see Figure 4 9 10 Replace the left side panel and turn on the system 4 22 Upgrading Your System Option Boards The following paragraphs describe how to install and remove ISA and PCI option boards The system I O board has two dedicated ISA bus master expansion slots and nine dedicated PCI bus expansion slots see Figure 4 13 The high performance PCI local bus allows the adoption of newer networking technology such as
38. 16 Bus Master I O Expansion Slots 1 16 Real Time Clock Calendar amp 1 16 BIOS ta 1 16 MIde0 i Tetele bileti lahe teke late tete leke lesb 1 17 SESE Controller soc rrt 1 17 Peripheral Controller oio e E D 1 17 External Device Connectors eee 1 17 Keyboard and Mouse eee 1 17 AAA AAA AAAA A AAA AAAA AAA 1 18 Peripheral 1 18 Ultra2 Wide SCSI 2 Hard Drive 1 18 Removable Media Drive Bays see 1 19 System POWEL 22 cee eves pity dette erepti 1 20 Software Locks via the BIOS Setup eee 1 20 Setting Up Your System s 2 1 Selecting a Sitenei ee eite ta ee Utah he 2 2 Unpacking the 2 3 Moving the System to the Site seen 2 3 Getting Familiar With the System ee esee 2 4 Makine Connections ione petet teret ptt 2 4 Connecting the Power Cords seen 2 6 Powering On Your System 2 7 Contents lii Configuring Your System 3 1 Configuring Your System ees
39. 4 32 Upgrading Your System Installing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive Install a 5 1 4 inch device or 3 1 2 inch diskette drive as follows N CAUTION CD ROM devices contain a laser system and are classified as CLASS 1 LASER PRODUCTS In case of any trouble with a CD ROM please contact your nearest service representative To prevent direct exposure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other than those recommended by the manufacturer may result in hazardous radiation exposure Note It you are replacing a diskette drive in Bay E or installing a diskette drive in bay F use the internal diskette drive cables provided with the system If you are installing a SCSI device in bays A B or C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system Remove the left front door and the top cover as described earlier 2 Each empty media or diskette drive bay has a blank panel tray From the bay where you want to install a drive remove the two screws securing the blank panel tray to the chassis see Figure 4 19 7 Note When installing a full height 5 1 4 inch device remove two blank panels 3 Grasp the blank panel tray and slide it out of the bay 4 Remove the two screws securing each side rail to the blank panel tray
40. 40 Upgrading Your System Figure 4 27 Installing Carrier in the System 8 Gently push the assembly into the bay until the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You should hear a click when the handle locks in place 9 Close the EMI metal panel and secure with the two thumb screws 10 Power on the system and close the front door Upgrading Your System 4 41 Removing a Hard Drive Use this procedure to remove a hard drive from your system 1 2 Power off the system If locked unlock and open the right front door Determine which hard drive cage contains the hard drive you want to remove Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 The hard drive cage has four hard drive slots Confirm which slot of the hard drive cage contains the hard drive to be removed Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 Remove the hard disk and place it in an antistatic wrapper Close the EMI metal panel and secure with the two thumb screws Power on the system and close the front door Figure 4 28 Removing the Hard Disk Carrier 4 42 Upgrading Your System Hot Swapping a Hard Drive If you are swapping out a faulty hard drive you can pinpoint which drive to re
41. C00 CFFF Cache D000 D3FF Cache D400 D7FF Cache D800 DBFF Cache DC00 DFFF Memory Shadow Press Enter for menu System Shadow Video Shadow Regions with Legacy Expansion ROMs Current Time Current Date 1 44MB 3 1 2 Not Installed Enabled Write Protected Write Protected Write Back Write Back Write Back Uncached Uncached Uncached Uncached Uncached Uncached Enabled Enabled This parameter is overwritten by the RCU setting 3 10 Configuring Your System Table 3 5 BIOS Setup Configurations Main and Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only MAIN MENU Boot Sequence Press Enter for menu POST Errors Boot Sequence Numlock Press Enter for menu Numlock Key Click Key Board auto repeat rate Key Board auto repeat delay Base Memory Extended Memory ADVANCED MENU Integrated Peripherals Press Enter for menu Serial Port 1 Serial Port 2 Parallel Port Parallel Mode Diskette Controller Memory Reconfiguration Press Enter for menu Memory Reconfiguration DIMM Group 1 Status DIMM Group 2 Status DIMM Group 3 Status DIMM Group 4 Status Enabled A then C ON Enabled 10 sec 1 sec 640 KB Display only 127 MB Display only 3F8 IRQ 4 2F8 IRQ3 378 IRQ 7 Bi directional Enabled Enabled Normal none none none This parameter is overwritten by the RCU setting Configuring Your System 3 11
42. CPU 12 CPU 21 CPU 22 Ist primary CPU board processor 2nd primary CPU board processor Ist secondary CPU board processor 2nd secondary CPU board processor In addition it is also possible to know the CPU location in the BIOS Setup utility by CPU Configuration in the Advanced menu Memory Error Messages The system can have up to sixteen DIMMs If an error occurs in memory the DIMM location is displayed on the LCD as a combination of two numerals specifying the bank and socket The numerals in the error message correspond to the lower two digits of the number of the relevant DIMM memory socket on the CPU base board In addition it is also possible to know the DIMM location in the BIOS Setup utility by Memory Configuration in the Advanced menu 5 14 Problem Solving Status LED The following paragraphs list and describe the various system and disk status LED indicators and provides a user response for the various status conditions Once your server is up and running you can monitor server operation through the system status LED panel indicators and the SCSI device status LED panel indicators See Table 5 3 and Table 5 4 for a list and description of the LED indicators and Table 5 5 for a list of the system status abnormal conditions If any problems persist contact your service representative for assistance LED Status Power Off Green Amber Status Off Green Amber Disk Off Amber Green Table 5 3 Sy
43. Integrity To ensure the extra low voltage integrity of the equipment connect only equipment with mains protected electrically compatible circuits to the external ports m Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions m Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K those regulations are the IEE Using This Guide xi Care and Handling Use the following guidelines to properly handle and care for your system Protect the system from extremely low or high temperatures Let the system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt Xii Using This Guide System Overview a Overview a Chassis a System Board Features a Peripheral Devices a System Power Software Locks via the BIOS Setup Overview The server is a mo
44. MB 4 x 64MB 896MB 4 x 128MB 4 x 64MB 4 x 32MB 1024MB 4 x 256MB 1152MB 4 x 256MB 4 x 32MB 1280MB 4 x 256MB 4 x 64MB 1408MB 4 x 256MB 4 x 64MB 4 x 32MB 1536MB 4 x 256MB 4 x 128MB 1664MB 4 x 256MB 4 x 128MB 4 x 32MB 1792MB 4 x 256MB 4 x 128MB 4 x 64MB 1920MB 4 x 256MB 4 x 128MB 4 x 64MB 4 x 32MB 2048MB 4 x 256MB 4 x 256MB 2176MB 4 x 256MB 4 x 256MB 4 x 32MB 2304MB 4 x 256MB 4 x 256MB 4 x 64MB 2432MB 4 x 256MB 4 x 256MB 4 x 64MB 4 x 32MB 2560MB 4 x 256MB 4 x 256MB 4 x 128MB 2688MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 32MB 2816MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 64MB 3200MB 4 x 256MB 4 x 256MB 4 x 256MB 3328MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 32MB 3456MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 64MB 3584MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 128MB 4096MB 4 x 256MB 4 x 256MB 4 x 256MB 4 x 256MB Memory Configurations B 3 Glossary A AC Alternating Current The type of current available in wall outlets All computers must convert alternating current to direct current to operate See also DC Address A label name or number that identifies a location in computer memory ASCII American Standard Code for Information Interchange A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals backplane slot A connector on the backplane board in desktop computers and expansion boxes that allows you to
45. SC Moves back to previous screen or parameter or EXIT if at the Main menu F5 Switches between color and monochrome F6 Resets to host adapter defaults Table 3 6 shows the normal settings for the SCSISelect Utility and provides a place for you to record any changes you make to these settings Exiting SCSISelect To exit SCSISelect press Esc until a message prompts you to exit if you changed any settings you are prompted to save the changes before you exit Configuring Your System 3 15 Table 3 6 SCSISelect Setup Configurations Recommended Setting or Option Display Only Your Configuration SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Boot Channel Boot SCSI ID Boot LUN Number SCSI Device Configuration Initiate Sync Negotiation Maximum Sync Transfer Rate Enable Disconnection Initiate Wide Negotiation Send Start Unit Command BIOS Multiple LUN Support Include in BIOS Scan Advanced Configuration Options Reset SCSI Bus at IC Initialization Extended BIOS Translation for DOS Drives 1 GByte Host Adapter BIOS Configuration Utility Reserves BIOS Space Support Removable Disks Under BIOS as Fixed Disks Display lt Ctrl A gt Messages During BIOS Initialization BIOS Support for Bootable CD ROM BIOS Support for INT 13 Extensions Press Enter for menu A First 0 7 0 Press Ent
46. Select the slot in which you want to install the board and press Enter Note If the board you add causes a conflict in the configuration a Caution message is displayed Press Enter at the message This leads you to screens that allow you to resolve the conflict 14 The Step 2 Add or remove boards screen is displayed At this screen select Done by pressing F10 15 The Steps in configuring your computer screen is displayed At this screen select Step 4 Examine switches or print report and press Enter 16 The Step 4 Examine switches or print report screen is displayed The boards marked with an arrow indicate that the boards in your system may have jumpers and switches that you must physically verify or that a software statement with additional information about the board is provided Select Done by pressing F10 Note If the ISA board you are adding to the configuration does not have switches jumpers software statements or connection information an Information message appears on the screen Press Enter and proceed to the next step Configuring Your System 3 7 17 The Steps in configuring your computer screen is displayed At this screen select Step 5 Save and exit and press Enter 18 The Save and exit screen is displayed At this screen select Save the configuration and restart the computer and press Enter 19 The Reboot screen is displayed At this screen press Enter 20 Now that you
47. Server HX4500 NEC User s Guide m H E E Server HX4500 NEC User s Guide Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Computer Systems Division Packard Bell NEC Inc hereinafter NEC CSD and or its licensors NEC CSD and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC CSD product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC CSD To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC CSD is prohibited Trademarks INTEL is a registered trademark of Intel Corporation MS DOS is a registered trademar
48. The battery is located on your system I O board see Figure 4 5 Notice the dot on the chip Use the dot to correctly position the chip on the system board CAUTION Danger of explosion if the battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the non volatile memory as follows 7 Note Observe static precautions Use an antistatic wrist strap 1 Power off the system and remove the top cover as described earlier 2 If the non volatile memory is secured by a tie wrap remove the tie wrap Using a IC removal tool or a small pointed tool gently pry up each end of the non volatile memory and pull it straight up out of its socket see Figure 4 5 3 Orient the new chip over its socket so the dot is properly oriented Carefully insert the chip into its socket connectors 4 Press down on the chip until it is firmly seated in its socket 5 Replace the side panel and turn on the system 6 Run the BIOS Setup to restore proper configuration settings 4 12 Upgrading Your System
49. ables Turn off the system and disconnect the power cords telecommunications systems networks and modems attached to the system before opening it Otherwise personal injury or equipment damage can result 4 4 Upgrading Your System N CAUTION Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives or hot swapping a failed fan module or power supply However we recommend that you do all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Chassis covers proper cooling and airflow For proper cooling and airflow always install the chassis side and top covers before turning on the system Operating it without these covers in place can damage system parts Contact your sales representative or dealer for a list of approved optional
50. agnostic testing perform the following amp Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure the system power cords are plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power indicator LED does not light refer to Power Light Does Not Light found later in this chapter Problem Solving 5 5 Monitoring POST While Running Each time you turn on the system POST runs automatically and checks the system board CPU memory keyboard and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test Depending on the amount of memory it may take several minutes to compl
51. allowable values for the selected field Use the Exit menu s Save Values selection to save the current values on all the menus To display a submenu position the cursor on a selection that has a submenu and press Enter Selections with submenus are preceded by an arrow 3 8 Configuring Your System See the following table for information on the keys you use with Setup These keys are also listed at the bottom of the Setup menu Key F1 or Alt H ESC lt or gt arrow keys T or J arrow keys TAB or SHIFT TAB HOME or END PAGE UP or PAGE DOWN F5or F6 or or SPACE F9 F10 ENTER ALT R Function in Setup Menu General Help window Exit the current menu Select a different menu Move cursor up and down The cursor moves only to the settings that you can change Cycle cursor up and down Move cursor to top or bottom of window Move cursor to next or previous page Select the previous value for the field Select the next value for the field Load default configuration values for this menu Load previous configuration values for this menu Execute command or Select submenu Refresh the screen BIOS Setup Configuration Settings Table 3 5 shows the normal settings for the BIOS Setup Utility and provides a place for you to record any changes you make to these settings Exiting BIOS Setup To exit Setup select Exit from the menu bar to display the Exit Setup menu The following describes the o
52. apter board go to Appendix A Cabling for procedures on cabling these boards into the system For all other boards continue with step 11 Upgrading Your System 4 27 Figure 4 16 Installing an Option Board 11 Connect any external cables if they are needed to the installed option board 12 Replace the top cover and power on the system Removing an Option Board 7 Note Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components 1 Power off the system and remove the top cover as described earlier 2 Unplug any cables attached to the option board you are removing 3 Determine the expansion slot retaining bracket that corresponds to desired expansion slot and release the cover lock by pressing on the cover tab see Figure 4 15 4 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 5 Remove the board from the expansion slot and place it in an antistatic wrapper 6 If you are replacing a board go to Installing an Option Board otherwise continue 7 Install an expansion slot cover over the vacant slot Secure the cover by pushing down on the cover tab see Figure 4 16 8 Replace the top cover and power on the system 4 28 Upgrading Your System
53. ard working Is the video display plugged in and turned on Are the brightness and contrast controls properly adjusted Are the video display switch settings correct Is the video display signal cable properly installed If you are using an option video controller board perform the following 1 Verify that the video controller board is fully seated in the system board connector 2 Run the RCU to disable the onboard video controller 3 Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system contact your service representative or authorized dealer for assistance 5 8 Problem Solving Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display W Are the video display signal and power cables properly installed m Ifthe problem persists the video display may be faulty or it may be the incorrect type Contact your service representative for assistance Floppy Disk Drive Activity LED Does Not Light Check the following Are the floppy disk drive power and signal cables properly installed Are all relevant switches and jumpers on the floppy disk drive set correctly m Isthe floppy disk drive properly configured in Setup If you are using the onboard floppy disk controller use BIOS Setup to make sure that
54. are and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands amp Note Voltage spikes can corrupt or destroy data files on the drive If you are experiencing voltage spikes on the power line install a surge suppresser between the power outlet and the system power cords If the problem recurs after you have checked and corrected all of the above items refer to Additional Troubleshooting Procedures in this chapter 5 4 Problem Solving Additional Troubleshooting Procedures This section provides a more detailed approach to diagnostic testing and identification of a problem and locating its source Error Checking Each time you turn on the system POST runs automatically and checks the system boards processors memory keyboard and most installed peripheral devices If POST finds an error it displays an error message Refer to the Error Message section in this chapter for an explanation of each error message Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general procedures lead you through the following W preparing the system for diagnostic testing m monitoring POST while it is running W verifying proper operation of key system LEDs m confirming loading of the operating system Preparing the System for Diagnostic Testing To prepare the system for di
55. as purchased Be sure to record the same information for any components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of serial numbers on add in boards hard disk drives and external equipment such as video displays or printers varies from one manufacturer to another Literature accompanying these products should illustrate or describe the location of model and serial numbers Equipment Log 1 Component Manufacturer Name and Model Serial Number if available Date Installed Server CPU 1 CPU2 CPU 3 CPU 4 DIMMs Video Mem DRAM Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD ROM Drive 1 CD ROM Drive 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Hard Disk Drive 7 Hard Disk Drive 8 Hard Disk Drive 9 Hard Disk Drive 10 Hard Disk Drive 11 2 Equipment Log Component Manufacturer Name and Model Serial Number if available Date Installed
56. assis screw holes and secure with the screws previously removed Figure 4 22 Installing Device Upgrading Your System 4 35 Figure 4 23 Engaging the Device Side Rails to the Bay Guide Rails 11 Connect a power cable to the back of the drive see Figure 4 24 Note For 5 1 4 inch devices power cables are provided in the chassis for removable 5 1 4 inch media drives including the CD ROM that is factory installed These power cables are interchangeable for 5 1 4 inch devices only you can connect any one of them to any device you install in the 5 1 4 inch media bays The connectors are keyed and can be inserted in only one way For 3 1 2 inch diskette drives power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 12 Connect the data cable see Figure 4 24 to the device the connector is keyed and can be inserted only one way Note For the 5 1 4 inch devices be certain that you are using the 50 pin SCSI data cable This cable comes from the system I O board to the removable media bays and ends at the CD ROM drive in bay D Do not confuse this cable with the 34 pin diskette drive cable which begins on the system I O board and ends at the diskette drive in bay F 13 Reinstall the top cover and the left front door Power on the system 4 36 Upgrading Your System A Sys
57. at contains the cfg file for the board Press Enter at this screen 6 The Select a Configuration CFG file to add screen is displayed At this screen select Not Listed by pressing F5 7 The Add a board without a cfg file screen is displayed Read through the information and press Enter The Add a board without a cfg file screen reappears When the screen reappears select Create cfg file and press Enter 8 The Create A Board CFG File screen is displayed At this screen enter the board description and manufacturer and press Enter 9 The New Board Setup screen is displayed Using the scrollable list select the resources used by the new ISA board Table 3 4 provides a place for you to record the configuration you assign to the board 10 Press F10 when you are finished selecting the resources used by the new ISA board 3 6 Configuring Your System 11 The View Current Settings screen is displayed Press Enter to save the current settings 12 The Add confirmation screen is displayed Review the manufacturer s comments and press Enter Table 3 4 ISA Board Configurations ISA Board Definitions Your Configuration Board Description Manufacturer Interrupts Select from scrollable list DMA Channels Select from scrollable list Port address Select from scrollable list Start End Memory address Select from scrollable list Start Length Slot Select from scrollable list 13 The Add screen is displayed
58. ated code from a floppy disk but is not lost when the computer is powered off See also EPROM and ROM floppy disk drive See disk drive format The process used to organize a hard or floppy disk into sectors so it can accept data Formatting destroys all previous data on the disk G Gigabyte 1 073 741 824 bytes See also byte 4 Glossary H hard disk drive See disk drive hardware The physical parts of your computer including the keyboard monitor disk drives cables and circuit cards IC Integrated Circuit An electronic device that contains miniaturized circuitry ISA Configuration Utility The program that you use to change the configuration of some ISA desktop computers This program also contains information about the hardware in the computer interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A group of computers linked together within a limited area to exchange information LCD Liquid Crystal Display The type of video display used in portable computers LED Light Emitting Diode A small electronic d
59. ation and setup utilities are used to change your system configuration You can configure your system as well as any option boards you may add to your system using the Resource Configuration Utility RCU diskette Also several unique system parameters are configured using BIOS Setup stored in the system FLASH memory A diskette is not needed to run BIOS Setup The SCSISelect Utility also stored in the system FLASH memory is used if you need to configure the SCSI controller in your system or to perform a SCSI disk format or verify disk operation of these drives A diskette is not needed to run SCSISelect A Utilities diskette contains the Event Log Utility The Event Log Utility is used to read stored system event information If your system has been factory configured the RCU BIOS Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade the boards in your system There are some system configuration parameters that are set by jumpers However these parameters do not usually require change Finally the EZ SCSI utility is included with your system This program performs MS DOS driver installation for SCSI devices in your system and also installs basic utilities that format and manage SCSI hard disk drives Refer to the documentation supplied with the EZ SCSI utility for more information The following provide procedures for running the RCU
60. ble for 1 MB system to increase total video memory size to 2 MB Onboard connectors for two serial ports parallel port narrow SCSI port PS 2 compatible keyboard and mouse and VGA monitor Real time clock calendar RTC Detects chassis intrusion and contains sensors for temperature voltage and fan failure Resource Configuration Utility RCU and SCSISelect Utility System Overview 1 13 H e AED ELN J 88 5 K aL F S n M 4 j N ae c 9 is P B Q H a M P un S M A PCI expansion slots 31 32 33 and 34 B PCI expansion slots 21 22 and 23 C ISA expansion slots 1 and 2 D CPU base board connector underside of board E PCI expansion slots 11 and 12 F Optional Video DRAM sockets G Oriser board connector SCSI channel B connector 1 SCSI channel A connector J SCSI status cable connector K Option board fan connector L Front panel connector M Configuration jumpers N Reserved O Reserved P Diskette connector Q Realtime clock battery R Flash board S Non volatile
61. co WS ees a o EE exe a Q eo Figure 2 2 Connecting the AC Power Cord 2 6 Setting Up Your System Powering On Your System Power on your system as follows 1 Make sure all external devices such as a video display keyboard and mouse optional have been connected and the power cords are connected 2 Power on the video display and any other external devices 3 Open the right front door and press the power on off switch on the front panel see Figure 2 3 4 Verify that the Power LED is lit If it is not lit ensure the AC power cords are connected to functional AC power sources After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 After you have successfully powered on your system verify that the system boots to a DOS prompt You can now run the EXPRESSBUILDER CD ROM Power LED Power On Off Switch Figure 2 3 Powering On Your System Setting Up Your System 2 7 Configuring Your System Configuring Your System a Resource Configuration Utility RCU a BIOS Setup Utility a SCSlSelect Utility a Viewing the Event Log a Configuring the RAID Controller a Configuring System Jumpers and Switches Configuring Your System Configur
62. ctly Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause If you have problems during initial system startup check the following Are the system power cords properly connected to the system and plugged into NEMA 5 15R outlets 100 120 Vac or NEMA 6 15R outlets 200 240 Vac Is AC available at the wall outlets W Isthe power on off push button switch on the front panel in the ON position power on LED should be lit 5 2 Problem Solving Are all cables correctly connected and secured Are all the PCI ISA option boards fully seated in their connector slots on the system board Are all jumper settings on the system I O board correct For jumper information see Chapter 3 Configuring Your System Are all jumper and switch settings on option boards and peripheral devices correct If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are the processor s and VRMs fully seated in their slots on the system board See Chapter 4 Upgrading Your System for installation procedures Are all DIMMs fully seated and installed correctly See Chapter 4 Upgrading Your System for installation instructions Are all removable media drives and disk drives installed correctly See Chapter 5 Upgrades and Options If the system has a hard disk
63. d PCI ISA Plug and Play auto configuration A number of security reliability and management features are also incorporated to meet vital server needs 1 16 System Overview Video The onboard super VGA controller PCT is a high performance SVGA subsystem that supports m BIOS compatibility with VGA EGA CGA Hercules Graphics and MDA m MB of Video Memory expandable to 2 MB Figure 1 6 F m 16 bit bus for high speed display memory access m hardware accelerated bit block transfers BITBLT m 72Hz refresh non interlaced at 640x480 800x600 or 1280x1024 resolutions m upto 16M colors at 640x480 and 800x600 resolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions with the optional 2 MB video memory 7 Note SVGA drivers may be required to use the high performance video modes SCSI Controller The system I O board includes a dual Ultra2 wide SCSI 2 controller Adaptec AIC 7895 integrated as a PCI bus master This controller supports data paths of 8 bit fast narrow SCSI at a data transfer rate of 10 MB sec and 16 bit fast wide or ultra wide SCSI at a data transfer rate of 20 MB sec or 40 MB sec As a PCI bus master this controller supports burst data transfer rates up to the maximum of 133 MB sec On this server channel B is cabled to the four SCSI devices in the removable media drive bays Channel A is available for optional SCSI devices Peripheral Controller The advanc
64. drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting and correcting errors EEPROM Blectrically Erasable Programmable Read Only Memory A type of memory device that stores password and configuration information EGA Enhanced Graphics Adapter A type of video display system that provides medium resolution text and graphics on TTL monochrome color and enhanced color monitors Glossary 3 EMS Expanded Memory Specification A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds Some software requires EMS to operate EPROM Erasable Programmable Read Only Memory A type of memory device that is usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM expanded memory See EMS expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers with 80286 80386 and 80486 microprocessors F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with upd
65. dular multiprocessing server based on the Intel Pentium II Xeon chip set The chip set incorporates a modular scaleable architecture that integrates a 64 bit bus interface with three Peripheral Component Interconnect PCI buses and an Industry Standard Architecture ISA bus The architecture supports Symmetrical Multiprocessing SMP and a variety of operating systems The chassis and system boards are designed to meet the needs of the server marketplace The combination of computing performance memory capacity and integrated I O provides a high performance environment for many applications including network servers and multi user systems The server is designed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following Power system redundancy in a system configured with redundant power supplies the system will continue to operate with a single power supply failure W Self contained power supply units that can be easily installed or removed from the back of the chassis m Hot swap SCSI hard drive bays accessible from the front of the chassis a failed drive can be removed and a new drive installed without system power being turned off m High degree of SCSI hard disk fault tolerance and advanced disk array management features through the use of RAID Redundant Array of Independent Disks technology m Hardware monitors temperature and voltage and sof
66. e Disabled Disabled Unmasked Unmasked Enabled 65 5 IRQ 10 Disabled Enabled No Enabling supervisor password requires a password for entering SETUP These parameters require prior setting of supervisor password Configuring Your System 3 13 SCSISelect Utility The system I O board includes an integrated AIC7895 dual SCSI host controller used to manage SCSI devices in your system When used Channel A of this controller provides support for four internally mounted ultra wide hard disk drives Channel B provides support for internally mounted tape and CD ROM devices as well as externally connected SCSI devices The integrated SCSI host controller is configured using the SCSISelect utility Use the SCSISelect utility to m change the SCSI host adapters default values m check and or change SCSI device settings for a particular device W perform low level formatting on SCSI disk devices W perform verify operations on SCSI disk devices When disabling access to the SCSISelect Utility the SCSISelect utility should be used in conjunction with the BIOS Setup Utility Changing the BIOS Setup Utility SCSI Select Utility Mask parameter to Masked prevents the use of the SCSI Select utility via Ctrl A but the Press Ctrl A for SCSI Select prompt is still displayed Changing the SCSISelect utility Display lt Ctrl A gt Message During BIOS Initialization parameter to Disabled prevents the prompt from being dis
67. e 4 25 3 The hard drive cage has four slots for mounting the hard drives Confirm which slot of the hard drive cage the hard drive will be mounted The SCSI ID 0 through 4 is determined by the slot number from left to right Three hard drive cages EMI panel and exterior door shown open Figure 4 25 Hard Disk Drive Cages Upgrading Your System 4 39 amp Note Observe static precautions Use an antistatic wrist strap 4 The drive carrier is shipped with the add on drive Remove the new drive from its protective wrapper and place it on an antistatic surface Record the drive model and serial numbers in the equipment log 5 Position the drive so its SCA connector is near the top surface of the drive Place the drive on the antistatic surface again Slide the drive into the carrier with its SCA connector facing toward the front of the carrier open end 6 While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 26 7 Pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it engages the guide rails in the hard drive cage see Figure 4 27 Installing 3 1 2inch hard disk drive in carrier for hot swap bays A Carrier B Four screws C Hard disk drive D SCA connector Figure 4 26 Installing Hard Disk in Carrier 4
68. e memory board on an antistatic surface Figure 4 8 Memory Board Ejectors 4 Holding the DIMM module only by the edges remove it from its antistatic package 5 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the board see Figure 4 7 A and B The notches in the bottom edge of the DIMM mate with the raised bumps in the DIMM socket 6 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMMs in place and to aid in extraction The levers should click in place once the DIMM is fully inserted 7 Repeat the above steps to install any remaining DIMMs 8 Hold the memory board by its edges and start to insert it into the slot guides On the CPU baseboard locate the memory board connector Do not press in on the board yet Ease board into the slot guides until it is just touching the connector on the CPU baseboard 9 Be sure the ejector levers are extended so they can engage the chassis frame Press the board carefully but firmly into the CPU baseboard connector to seat the board Close the ejectors on both sides of the memory board Be sure the ejector is firmly hooked in the chassis frame before closing the ejector 4 16 Upgrading Your System 10 Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the
69. e onboard disk controllers the sequence for BIOS scanning to determine the primary Boot disk controller is ISA slots P11 and P12 PCI slot P2 and P3 first PCI bus Onboard 7895 SCSI first PCI bus PCI slot P4 through P6 second PCI bus PCI slot P7 through P10 third PCI bus It s recommended that the BIOS be disabled on all SCSI controllers except for the controller with the boot disk drive attached see SCSISelect Utilities in Chapter 3 Configuring Your System This saves memory address resources and provides control over the boot device independent of board slot locations 2 Additional IRQs can be made available as follows Disabling Comm Port 1 IRQ4 is available Disabling Comm Port 2 IRQ3 is available Disabling Parallel Port 2 IRQ7 is available 3 A maximum of five LAN channels consisting of any combination of single or dual channel Install ISA LAN card in the first available ISA slot from the top Install PCI LAN card in the first available PCI slot from the top 4 A maximum of four SCSI controllers may be installed Install the first controller card in PCI slot P2 and the second controller in PCI slot P3 Upgrading Your System 4 25 Installing an Option Board Install an option board as follows 1 Power off the system and remove the top cover as described earlier in this chapter 7 Note Observe static precautions Use an antistatic wrist strap 2 Remove the option board from its protective wrapp
70. e system 5 If you are replacing a power supply go to Installing a Power Supply otherwise power on the system Hot Swapping a Power Supply If you are swapping out a faulty power supply you can pinpoint which one to remove by checking the status LED indicators on each supply If either or both of the LED indicators are off the power supply can be hot swapped If the LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 Unplug the power cord from the AC wall outlet and from the input receptacle on the rear of the power supply 2 Loosen the thumb lock screws see Figure 4 17 A that secure the power supply you want to replace 3 Hold the handle on the power supply and pull the power supply out of the system 4 Slide the replacement power supply into the chassis and tighten the thumb screws see Figure 4 17 A that secure the power supply 5 Connect the power cord to the AC wall outlet and to the input receptacle on the rear of the new power supply 4 30 Upgrading Your System Removable Media Devices A CD ROM drive is always mounted in bay D Any SCSI removable media devices can be installed in peripheral bays A B and C The SCSI devices should be installed in the first available bay from the bottom bay D Figure 4 18 illustrates the recommended removable media configuratio
71. e you using the software correctly Try a different copy of the software to see if the problem is with the copy you are using If other software runs correctly on the system contact your vendor about the failing software If the problems persist with the software contact the software vendor s customer service representative After System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure However many situations that are easy to correct can also cause such problems If you have problems after the system has been running correctly check the following If you are running the software from a floppy disk try a new copy of the software If you are running the software from a hard disk drive try running it from a floppy If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The drive drive controller or system boards may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the softw
72. ecific Problems and Corrective Actions a Error Messages Status LED This chapter helps you identify and solve problems that may occur during system installation or while using your system The first section of this chapter tells you how to reset your system in the event of problems The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems The last sections include error message and status LED user information WARNING The DC push button on off switch on the front panel does not turn off the system AC power Before doing the following procedures make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Resetting the System There are two ways to reset the system Reset button Pushing the reset button clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals Troubleshooting Checklists The following paragraphs provide troubleshooting checklists for problems that occur at initial system startup when you run new application software and after the system hardware and software were running corre
73. ed integrated peripheral controller supports two serial ports and one parallel port through the I O riser board see Figure 1 6 G The advanced integrated peripheral controller also supports the connection of two diskette drives see Figure 1 6 P External Device Connectors The I O panel provides connectors for a PS 2 compatible mouse and a keyboard connectors for VGA monitor two serial port connectors and a parallel port connector It also provides a narrow SCSI external connector Keyboard and Mouse The keyboard mouse controller is PS 2 compatible System Overview 1 17 Fans In addition to the power supply fans the system has an option board fan see Figure 1 4 B cabled to the I O board see Figure 1 6 K and three CPU fans see Figure 1 5 C D and F cabled to the CPU base board see Figure 1 7 A D F and H The three CPU fans front and rear are redundant in configuration If one fan fails its associated fan changes its rotating speed to high Peripheral Devices The following paragraphs describe the Ultra2 wide SCSI 2 hard drive bays and 5 1 4 inch removable media drive bays Ultra2 Wide SCSI 2 Hard Drive Bays The right side of the system contains up to three Ultra2 wide SCSI hard drive cages for 3 1 2 inch SCSI 2 hard drives see Figure 1 9 Each hard drive cage has a hot swap backplane that supports four drives The backplanes require an 80 pin single connector attachment SCA connector on the dri
74. eight bay The 5 1 4 inch drives can be removed directly from the front of the chassis Removal of the system top cover may be required to install remove the device cables Cosmetic filler panel are installed over all unused 5 1 4 inch bays Factory installed CD ROM reader plus three bays for removable media drives Factory installed 3 1 2 inch diskette drive plus second bay for removable 3 1 2 inch drive Exterior doors shown open 000 000 000 i Z I 2 i I md E 2 p Figure 1 10 Removable Media Drive Bays On the upper right side of the system below the LCD panel are two built in 3 1 2 inch bays One contains a 3 1 2 inch diskette drive that supports both 720 KB and 1 44 MB media see Figure 1 10 amp Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay All other devices must have terminators removed System Overview 1 19 System Power The system may be configured with up to three 420 Watt power supplies Each supply automatically switches between these input voltage ranges m 100 120 VAC at 50 60 Hz 7 A maximum current m 200 240 VAC at 50 60 Hz 3 5 A maximum current Each power supply provides DC outputs of 5 V 12 V 3 3 V 5
75. er holding the board only by the edges Do not touch the board components or the gold connectors 3 Record the option board serial number in the equipment log 4 Set any board jumpers or switches as described in the documentation that comes with the option board Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a PCI or ISA expansion slot 5 Ifthe PCI board has a handle attached to one end remove the handle see Figure 4 14 Figure 4 14 Removing the Board Handle 6 See Table 4 1 to determine the recommended option board slot assignment and configuration parameters See Figure 4 13 to determine system board slot locations 7 Determine the expansion slot cover that corresponds to the desired expansion slot Release the cover lock by pressing on the cover tab and remove the expansion slot cover see Figure 4 15 4 26 Upgrading Your System Figure 4 15 Removing the Expansion Slot Cover 8 Holding the board by its top edge or upper corners firmly press the board into an expansion slot on the system I O board The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot frame 9 The retaining bracket fits into the space that was occupied by the expansion slot cover Secure the expansion board by pushing down on the cover tab see Figure 4 16 10 1f you have installed a SCSI host ad
76. er error was detected A realtime clock error was detected Previous boot was not terminated normally Keyboard is locked An error was detected on the floppy disk drive A An error was detected on the standard device and or extended board An error was detected on the standard device and or extended board IRQs of I O devices do not match A memory error was detected A memory error was detected Problem Solving 5 11 Code 0B16 0B17 0B1A 0B1B 0B1C 0B1E 0B1F 0B23 0B30 0B31 0B40 0B41 0B42 0B43 0B44 0B45 Table 5 1 POST Error Codes and Messages cont d Error message Extended RAM failed Failing Bits Missing or Invalid NVRAM taken PCI System Error on Bus Device Function PCI Parity Error on Bus Device Function Unsupported CPU detect System Temperature is exceeded limit WARNING CPUS with different L2 cache size are found Fan 1 Alarm occurred Fan 2 Alarm occurred Invalid System Configuration Data run configuration utility System Configuration Data Read Error Resource Conflict Warning IRQ not configured Expansion Rom not initialized System Configuration Data Write Error BIOS not installed Description A memory error was detected A memory error was detected NvRAM value is illegal A error was detected on PCI bus A error was detected on PCI bus CPU step was incorrect An abnormal temperature was detected CPUs of different cache size were detected
77. er for menu Yes 40 0 Yes Press Enter for menu Enabled Enabled Enabled Boot Only Enabled Disabled Enabled 1 No effect if BIOS is disabled Do not remove media from a removable media drive if it is under BIOS control Set to Disable if NetWare 3 12 or 4 11 Network Operating System is installed Set to 40 0 for channel A or 10 0 for channel B 5 Set to Yes for channel A or No for channel B Set to Enabled for channel B or Disabled for channel A 7 Set to 0 for channel A or 5 for channel B 3 16 Configuring Your System Configuring the RAID Controller Number of The system comes with a three channel SecuRAID 530 Redundant Array of Inexpensive Devices RAID Controller board The board gives your system the added security of fault tolerance The system is pre configured at the factory Use Table 3 8 to determine how the RAID controller was configured at the factory If you want to change the RAID level or add additional hard disks to the array you must use the RAID Configuration Utility If you are adding the RAID controller to an existing system the RAID Configuration Utility allows you to configure your disk array before installing your network operating system Table 3 8 RAID Configurations RAID Level Hard Drives Description Hard Drives Configured Array 1 4 or more JBOD 1 JBOD Mylex RAID 7 JBOD is an acronym for Just a Bunch Of Disks Each drive can operate i
78. er removed can damage system components For proper cooling and airflow always replace the access cover before powering on Upgrading Your System 4 3 Precautions The following warnings and cautions apply throughout this chapter Only a technically qualified person should integrate and configure the system The only procedure that can safely be done with the system power on is installing or hot swapping an SCA drive carrier assembly in one of the SCSI hot swap drive cages or hot swapping a failed power supply For any other procedures inside the system turn Off system power and disconnect the AC power cord s A WARNING Before doing the procedures in this chapter make sure that your system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outlets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the power supply There are no user serviceable parts inside it servicing should be done by technically qualified personnel Hazardous conditions devices amp cables Hazardous electrical conditions may be present on power telephone and communication c
79. ete the memory test When the memory test completes the following is displayed Press F2 to enter SETUP Press F2 if you want to run BIOS Setup When the utility appears follow the instructions on your monitor to configure BIOS See Chapter 4 Configuring Your System If you do not press F2 the above message remains for a few seconds and the boot process continues When this message appears Press Ctrl A for SCSISelect Utility Press lt Ctrl A gt if you want to configure SCSI devices in your system When the utility appears follow the instructions on your monitor to configure the SCSI host adapter settings and run the SCSI disk utilities See Chapter 4 Configuring Your System If you choose not to run the SCSISelect Utility the boot process continues If POST finds an error it displays an error message This information is useful to your service representative Refer to the Error Message section in this chapter for an explanation of each error code The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Verifying Proper Operation of Key System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each de
80. evice that glows when current flows through it Glossary 5 LPT1 or LPT2 The name you can assign a parallel port to specify its address See also parallel port LVD Super fast Ultra2 SCSI Low Voltage Differential LVD Parallel SCSI Interface A new SCSI interface that provides greater I O bandwidth device connectivity data reliability and longer cable lengths for Ultra2 SCSI hard disk drives Megabyte 1 048 576 bytes See also byte math coprocessor An IC that works with the microprocessor to speed up mathematical calculations memory The circuitry in your computer that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the cursor movement and operation of the computer when using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM O operating system A set of programs that provides the interface between other software programs and the computer 6 Glos
81. fy a different copy of the software to see if the problem is with the copy you are using m Make sure all cables are installed correctly m Verify that the system I O board jumpers are set correctly See Chapter 3 Configuring Your System for jumper settings m Ifother software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Error Messages The server status is displayed in 16 digits of alphanumeric characters on the liquid crystal display LCD on the front of the server Use this indication together with the status LED indications to solve problems that may occur while using your system Note Record the indication of LCD before contacting your service representative An alarm indication is useful when maintaining the server Alarm Indication during POST Each time you turn on the system POST runs automatically During POST the test that is being executed is displayed on the LCD If the same code has been displayed for more than 5 minutes an occurrence of fatal error is assumed Record the code displayed on LCD then contact your service representative When an alarm that restricts operation such as degradation function or that can be recovered by re setup has occurred an error code is displayed on the LCD An error message is also displayed on the display unit Table 5 1 lists t
82. ge Note All systems ship with a processor cartridge installed in the bottom slot and termination boards in the remaining slots Some systems may have more processors depending on configuration All processors must be matched in speed 1 Power off the system and remove the left side panel as described earlier 2 Remove the clear plastic air duct covering the processors The air duct is secured to the chassis by three pins see Figure 4 9 A B and C Release the air duct pins by pulling them towards you Set the air duct aside for later installation o L d3 VRM 6 A PROC4 VRM 5 VRM 4 PROC2 VRM3 PROC3 VRM 2 PROCI VRM 1 is NX Figure 4 9 Air Duct Attachment amp Note Observe static precautions Use an antistatic wrist strap Hold processors only by their edges Upgrading Your System 4 19 3 Remove the termination card from the slot above the installed processor cartridge s m Remove the retention arm locking the termination card in place by pressing in on the right side of the bar to release the arm m Pull the retention arm towards you to release the arm from the module see Figure 4 10 1 and 2 Retention A rm Figu
83. gram that you use to change the configuration of some ISA desktop and notebook computers This program also contains information about the hardware in the computer software Programs with specific functions such as word processing data base management communications and operating system SRAM Static RAM A temporary storage area for data and programs This type of memory does not need to be refreshed but it is lost when the computer is powered off See also NVRAM and RAM 8 Glossary SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS Glossary 9 V VGA Video Graphics Array A type of video display system that provides high resolution text and graphics on analog color monitors 10 Glossary Equipment Log Use this equipment log form to record pertinent information about your system You will need some of this information to run the System Setup Utility Be sure to update the equipment log when you add options Record the model and serial numbers of the system components dates of component removal or replacement and the name of the vendor from whom the component w
84. he error codes and messages you may see during POST 5 10 Problem Solving Code 0710 0718 0720 0728 0B00 0BO1 0B02 0B03 0B04 0B05 0B06 0B07 0B08 0B09 OBOA OBOB OBOD OBOE OBOF 0B14 0B15 Table 5 1 POST Error Codes and Messages Error message WARNING CPU with error taken Off line ERROR Forced to use CPU with error WARNING DIMM groups have been disabled ERROR DIMM group with error is enabled Keyboard controller error Keyboard Error System cache error Cache disabled System battery is dead Replace and run SETUP System CMOS checksum bad run SETUP Monitor type does not match CMOS run SETUP Stuck Key System timer error Real time clock error Previous boot incomplete default configuration used xx Keyboard Locked Unlock key switch Diskette drive A error address conflict combination not supported device IRQ conflict System RAM failed Shadow RAM failed Description A CPU error was detected and the CPU is being degraded A CPU error was detected A memory error was detected and memory is being degraded A memory error was detected A keyboard controller error was detected A keyboard error was detected A CPU cache error was detected NvRAM battery is worn out Start the Setup utility to correctly set the CMOS The connected display unit does not match the internal setting A key is continuously pressed A system tim
85. her or both indicators go off when power supply fails See Table 1 1 for status descriptions Two PCI add in board slot locations PCI 11 and PCI 12 Available to route SCSI signals to peripheral boxes Two ISA add in board slot locations ISA 1 and ISA 2 Seven PCI add in board slot locations PCI 21 PCI 422 PCI 23 PCI 31 PCI 32 PCI 33 and PCI 34 Possible configurations installed from bottom most bay 2 supplies nonredundant 3 supplies one redundant Each power supply has a separate AC input power connector Figure 1 3 Rear Chassis Features and Controls 1 10 System Overview System Board Features The board set includes the system I O board CPU base board and a memory board The system I O board is mounted at the top of the system Figure 1 4 shows the system with the top cover removed System I O Board Option board Fan Diskette drive gt Four 5 1 4 inch half height bays with a CD ROM drive installed in bottom bay m I O riser board F Expansion slot covers Figure 1 4 System I O Board Location System Overview 1 11 The CPU base board plugs into the underside of the system I O board and the memory board plugs into the CPU base board Figure 1 5 shows the system with the left side cover removed
86. install circuit cards backup A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as the communication device such as a serial printer See also bps BIOS Basic Input Output System A program stored in flash EPROM or ROM that controls the keyboard disk drives video monitor and other devices See also flash EPROM EPROM and ROM bit Derived from BlInary digiT a bit is the smallest unit of information a computer handles See also byte Glossary 1 boot The process of loading the operating system into memory bps bits per second The number of bits transferred in one second during serial communication such as modem transmission byte A group of eight bits C cache memory A very fast limited portion of RAM set aside for temporary storage of data for direct access by the microprocessor CD ROM drive Compact Disk ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port
87. ion Step 2 Add and remove boards Step 3 View and Edit Details Step 4 Examine Switches or Print Report Step 5 Save and Exit Description Provides information on the Resource Configuration program and how it differs from ISA board configuration Lists automatically detected boards and enables manually adding moving and removing boards Plug and Play boards don t require configuration files This list shows all the boards and options that will be installed in your system Enables viewing and changing your system configuration settings including embedded features functionality IRQs and port selections Perform Step 3 only if you need to change the system default settings Enables viewing the required switch and jumper settings and allows printing of a configuration report Allows you to save your configuration and exits to the operating system You can also exit without saving 3 4 Configuring Your System RCU Command Line Parameters There are RCU options that can be enabled by starting the RCU from the command line with the appropriate switch listed below To enable an option insert the RCU diskette in drive A and type A SD at the MS DOS prompt followed by one of these command line parameters H High resolution display Sets the display mode to 43 lines for an EGA add in video controller board or to 50 lines for a VGA board The default is 25 lines for all add in video controller boards M Monochrome di
88. ion Check condition see Table 1 4 Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Check disk drive status LEDs Green Accessing disk drives None required normal Table 1 3 Disk Drive Status LED Panel Indicators Description Response LED Status Disk Drive Off Present Green Disk Drive Off Activity On Disk Drive Off Status Amber Disk drive not present Disk drive present Not accessing disk drive Accessing disk drive No alarms Disk drive failure None required normal None required normal None required normal None required normal None required normal Replace disk drive 1 6 System Overview Table 1 4 System Status Abnormal Conditions LED Amber Conditions System Status Chassis intrusion front cover Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor Temperature Voltage CPU thermal trip PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK Opening the Front Doors You must open the right front door to turn the server power on or off reset the server mount or dismount a floppy disk or mount or dismount a hard disk drive Open the left front door to mount or dismount 5 1 4 inch removable media devices Open the front doors as follows 1 To open the front doors you need to use the security key provided with the server Insert the security key into the key slot and t
89. k of Microsoft Corporation Pentium is a registered trademark of Intel Corporation All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners PN 456 00005 000 12 98 Copyright 1998 NEC Computer Systems Division Packard Bell NEC Inc Packard Bell Way Sacramento CA 95828 0903 All Rights Reserved Contents Proprietary Notice and Liability Disclaimer Regulatory Information Using This Guide VII Text Conventions 4e netter tret a viii Related Documents nnn danni Akin anasto ix INOUCES A EEE AA ape pi X Safety Notices for Users Outside of the U S A and Canada xi Care and Handling eese eren xii System OvervTeN ies nin RD DOR OE RR RR C RR 1 1 uoo hen e d en Aet 1 2 System Feature Summary eter eret ert reiten 1 3 Expanding the Server as Needs Grow eee 1 4 Configuration Constraints esee eene 1 4 Chassis DEVE ORE P EUR PEEL xd 1 5 Status LED Indicator 1 6 Opening the Front eene 1 7 Chassis Features and Controls eeeeeeee 1 9 System Board Features 1 11 PrOCeSSOE 1 16 METIOEY ice DERE ETE HERE eae eT 1
90. ling configurations used in your system The configurations include the RAID controller Before You Begin A WARNING The DC push button on off switch on the front panel does not turn off the system AC power Before doing the procedures in this chapter make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components Electronic devices can be easily damaged by static electricity To prevent damage keep them in their protective packaging when they are not installed in your system A 2 System Cabling RAID Configuration One of the standard features of your system is the three channel SecuRAID 530 controller board which gives your system the added security of fault tolerance If your system has RAID at the time you order it the system is pre cabled at the factory The RAID controller is installed in PCI slot P2 and is used to control the hot swap hard drive cages Channel B of the dual Ultra2 wide SCSI 2 controller Adaptec AIC 7895 on the system I O board is used to control up to four peripherals CD ROM and tape drives in the removable media
91. llow steps to become familiar with your server documentation and to complete your installation successfully W Network Operating System Configuration Guide This guide contains supplemental instructions needed to install and configure your server Windows NT v4 0 Novell NetWare v4 11 Santa Cruz Operation SCO OpenServer Release 5 04 and SCO UNIXWARE 7 0 Network Operating Systems This document is intended to complement the more detailed procedural documents available from the vendor of the network operating system Using This Guide ix Safety Notices A m Caution To reduce the risk of electric shock which could cause personal injury follow all safety notices The symbols shown are used in your documentation and on your equipment to indicate safety hazards m Warning Lithium batteries can be dangerous Improper handling of lithium batteries may result in an explosion Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists m Warning The detachable power supply cord is intended to serve as the disconnect device m Warning This equipment has two 3 wire grounded power cords To prevent electrical hazards do not remove or defeat the ground prong on the power cord Replace the power cord if it gets damaged Contact your dealer for an exact replacement m Warning The DC push button on off switch on the front panel does not turn off the system AC power Also 5vdc is pre
92. m LED indicators Disk LED When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LED indicators H DC power switch Press to turn system DC power on or off 1 Reset switch Press to cause a hard reset to the system the power on self test POST will run J Load eject button CD ROM Press to load CD and eject CD drive K Activity light CD ROM drive When lit drive is in use Figure 1 2 Front Chassis Features and Controls front doors opened System Overview 1 9 mo m gt oz amp rF Keyboard Printer VGA External SCSI Dump button Function select switches Mouse COM1 COM2 Power status LEDs PCI slots Knockout ISA slots PCI slots Power supplies three shown PS 2 compatible 6 pin mini DIN connector LPT1 25 pin parallel port connector VGA monitor 15 pin connector Narrow SCSI 50 pin connector See Configuring Switch and Jumper Settings in Chapter 4 of this User s Guide See Configuring Switch and Jumper Settings in Chapter 4 of this User s Guide PS 2 compatible 6 pin mini DIN connector serial port 9 pin connector serial port 9 pin connector Reserved Both indicators are green during normal operation Eit
93. more about the Resource Configuration Utility Configuring Your System 3 3 8 Select Step 2 to add an ISA board to your system see ISA Board Configuration 9 Select Step 3 to view your systems configuration settings The normal default RCU settings are shown in table 3 3 Table 3 1 Resource Configuration Utility Main Menu Menu Options Description 1 Learn about configuring your computer 2 Configure computer 3 Set date 4 Settime 5 Maintain system configuration diskette 6 Exit from this utility Provides basic instructions on system configuration and using the Help program Lists automatically detected boards and enables manually adding moving and removing boards Plug and Play boards don t require configuration files If the ISA board requires configuration files use Add or remove boards for a menu to enter or change ISA board configurations See ISA Board Configuration INSERT adds a board not detected or has not been installed DEL removes a selected board F7 moves a selected board to a different slot Enables viewing and changing the date that the computer uses Enables viewing and changing the time that the computer uses Enables viewing and changing Configuration CFG files and System Configuration Information SCI files Exits from the RCU Table 3 2 Resource Configuration Utility Menu Menu Options Step 1 Important System configuration informat
94. move by checking the status LEDs that occur in sets of three above each of the four drive bays See Status LED Indicator Descriptions in Chapter 1 Note When the SCSI drive fault LED indicates a drive fault steady yellow light you can remove the drive and swap ina replacement at any time when the drive is not being accessed without needing to power down the system However drive manufacturers caution against moving a drive that is still spinning because of possible damage to the drive 1 If locked unlock and open the right front door 2 Determine which hard drive cage contains the faulty hard drive Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 3 The hard drive cage has four hard drive slots Check all the drive LEDs to confirm which drive to remove See Status LED Indicator Descriptions in Chapter 1 7 Note Depending on the drive fault the drive may be still spinning when you remove it Follow the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait 30 seconds until the drive spins down then remove the drive from the drive bay Note Observe static precautions Use an antistatic wrist strap 5 Place the re
95. moved hard drive on an antistatic surface 6 Remove the replacement drive from its protective wrapper and place it on an antistatic surface If a drive carrier was not shipped with the replacement drive remove the carrier from the removed drive 7 Place the removed hard drive in an antistatic wrapper 8 Position the replacement drive so its SCA connector is near the top surface of the drive Place drive on the antistatic surface again Slide the drive into the carrier with its SCA connector facing toward the front of the carrier open end 9 While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 26 10 Pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it engages the guide rails in the hard drive cage see Figure 4 27 Upgrading Your System 4 43 11 Gently push the assembly into the bay until the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You will hear a click when the handle locks in place 12 Close the EMI metal panel and secure with the two thumb screws 13 Close the front door 4 44 Upgrading Your System Problem Solving Resetting the System a Troubleshooting Checklists a Additional Troubleshooting Procedures Sp
96. mpatible 6 pin connector COM1 serial port 9 pin connector COM2 serial port 9 pin connector Reserved 9 pin connector PCI slots nine PCI add in board slots Reserved connector knockout ISA slots two ISA add in board slots Figure 2 1 Making Connections Setting Up Your System 2 5 Connecting the Power Cords Plug the female end of each AC power cord into the input receptacles on the rear of the power supplies see Figure 2 2 Plug the male end of each power cord into NEMA 5 15R outlet for 100 120 Vac or NEMA 6 15R outlet for 200 240 Vac If the power cords supplied with the system are not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria The power cord must be rated for the available AC voltage and have a current rating that is at least 125 of the current rating of the system m The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system must be an IEC type CEE 22 female connector The power cord must be less than 1 8 meters 6 0 feet long A WARNING Your system shipped with two AC power cords Do not attempt to modify or use the supplied AC power cords if it not the exact type required o
97. n The bays are intended to hold tape CD ROM or other removable media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from channel B of the SCSI 2 controller on the system I O board amp Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay D All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the drive generates EMI is more susceptible to ESD and does not have sufficient cooling A 1 44 MB diskette drive is always mounted in bay E A second 3 1 2 inch device can be installed in bay F Upgrading Your System 4 31 Removable Media Device Bays A 5 1 4 inch expansion bay 5 1 4 inch expansion bay 5 1 4 inch expansion bay CD ROM drive 1 44 MB diskette UO WY o DW 3 1 2 inch expansion bay Bay A SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed BAY B Second SCSI CD ROM SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed Bay C SCSI QIC Tape SCSI DAT Tape Device must have the internal SCSI terminators removed Bay D SCSI CD ROM always installed Device must have the internal SCSI terminators installed E 1 44 MB diskette drive always installed Bay F Second 3 1 2 inch device Figure 4 18 Removable Media Device Bays
98. ndependently as with a common host bus adapter or multiple drives may be spanned and seen as a single very large drive No redundancy is provided 1 2 Mirroring RAID 1 Drives are paired and mirrored All data is 100 duplicated on an equivalent drive fully redundant 5 3 Striping with Parity RAID 5 Data is striped across several physical drives Parity protection is used for data redundancy 5 4 one standby Striping with Parity RAID 5 with a standby drive drive The array consists of three ON LINE drives and one STANDBY drive The standby replacement drive or hot spare is one of the most important features RAID provides to achieve automatic non stop service with a high degree of fault tolerance The RAID Configuration Utility utility is included with the RAID controller The SecuRAID 530 controller supports various versions of RAID technology referred to as RAID levels To use any RAID level you must configure the RAID controller using the RAID Configuration Utility configuration utility prior to installing your Network Operating System For an explanation of this utility refer to the RAID Configuration Utility Utilities Installation Guide and User Manual that was shipped with the controller Chapter 2 of the manual Configuration Strategies describes RAID technology and provides tips on making your array perform well in your specific application Chapter 3 Preparing the Array covers array hardware preparation configuration
99. ng or replacing your processor s Each processor is packaged in a S E C cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache secondary L2 cache heat sink and a back cover The processors are supported by one or more voltage regulator modules VRM on the CPU baseboard depending on the number of installed processors Each S E C cartridge installs in a Slot 2 connector on the CPU baseboard Each slot must contain either a processor cartridge or a termination board if there are less than four processors installed The VRM modules are installed in a bank of VRM sockets adjacent to the processors amp Note Your system may have up to four processors All installed processors must be matched for speed If replacing a processor the replacement processor must match the speed of all installed processors If upgrading a processor all processors must be upgraded to match N CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Update the CPU baseboard using an antistatic wrist strap attached to chassis ground 4 18 Upgrading Your System A WARNING If the system was running any processor and heat sink installed is hot To avoid the possibility of a burn let the components cool for 10 minutes before continuing with these procedures Installing a Processor Cartridge Use the following procedure to install a processor cartrid
100. nge the system configuration 1 20 System Overview Setting Up Your System Selecting a Site a Unpacking the System a Moving the System to the Site a Getting Familiar With the System a Making Connections a Connecting the Power Cords Powering On Your System Selecting a Site The system operates reliably in a typical office environment Choose a site that meets the following requirements W Site the system near grounded three pronged power outlets Note For the United States and Canada this means NEMA 5 15R outlets for 100 120 Vac or NEMA 6 15R outlets for 200 240 Vac For other international sites this means three pronged power outlets applicable for the electrical code of the region Z CAUTION Be sure the power service connection is through a properly grounded outlet Each power cord can be plugged into a separate phase of a main AC supply assuming the circuit is rated for that load Note For Denmark the system must be connected to an AC power source rated at 16 amps W Select a site that is clean dust free and well ventilated Keep front and rear ventilating openings free of obstructions Locate the system away from sources of heat vibration or physical shock m Isolate the system from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans large electric motors radio and TV transmitters and high freq
101. nt power on Drive active Drive faulty Casters 4 When green power is present in system When off power is turned off or power source is disrupted See Table 1 1 for a list and description of the system LEDs When green the system is OK See Table 1 1 for a list and description of the system LEDs When green internal disk drives are being accessed See Table 1 1 for a list and description of the system LEDs Secures both front external doors Displays information about BIOS and system failures error and diagnostic information Each drive has three LEDs visible above the bay from the front See Table 1 2 for a list of SCSI disk drive status LED indicators Used when moving the server Fixed by the caster holders Figure 1 1 Front Chassis Features and Controls System Overview 1 5 Status LED Indicator Descriptions Table 1 2 lists the system status LED indicators along with a description of each LED indicator Table 1 3 lists the disk drive status LED panel indicators along with a description of each LED indicator Table 1 4 lists system status abnormal conditions Table 1 2 System Status LED Indicators LED Status Description Response Power Off Power OFF None required normal Green Power ON None required normal Amber System power supply Replace failed power supply module failure Status Off Power OFF None required normal Green alarms None required normal Amber Abnormal condit
102. o specify a new password run the Setup Utility 3 28 Configuring Your System Upgrading Your System a Precautions Preparing Your System for Upgrade a Modifying the System I O Board a DIMMs Processors a Option Boards Power Supply Removable Media Devices Hard Disk Drives This section contains step by step instructions for removal and installation of all the major system components When you disassemble the server note the orientation and placement of any cables or shielding that you remove WARNING The DC push button on off switch on the front panel does not turn off system AC power Also 5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet Before performing any procedures first power off the DC push button switch located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage N CAUTION The server management logic on the system board monitors system voltage changes When powering down your system you may experience a 1 to 5 second delay from the time you press the push button power on off switch and your system powering down This is normal system operation and is required by the server management logic Z CAUTION Operating your system with the access cov
103. oard has two ISA slots and nine PCI slots for add in boards The system I O board also has a riser board for external I O serial parallel video interfaces chassis can hold six removable media drives four 5 1 4 inch half height bays with a CD ROM drive installed in one bay and two 3 1 2 inch half height bays with a diskette drive installed As server client needs grow you can expand system processor capacity memory drives option boards and the number of power supplies CPU base board has four slots for CPUs for a configurable range of one two three or four processors Memory board supports 16 DIMM devices for up to a maximum memory size of 4 GB System I O board has eleven option board slots two ISA and nine PCI Chassis can hold six removable media drives Three SCSI hard drive cages support up to 12 hot swap bays for 3 1 2 inch ultra wide SCSI 2 hard drives Configuration Constraints The system has four 5 1 4 inch half height bays accessible from the front These bays are convenient for diskette tape and CD ROM drives removable media Because of the EMI generated by hard drives the increased susceptibility to ESD and cooling requirements hard drives should not be installed in the 5 1 4 inch half height bays 1 4 System Overview Chassis Figure 1 1 shows the server front chassis features and controls rom Power LED Status LED Disk LED Key lock LCD panel Drive prese
104. ock battery amp Note Electrostatic discharge ESD can damage add in boards and other components place them on an antistatic surface Wear an antistatic wrist strap attached to chassis ground Installing Video Memory The base system includes two 512K video memory modules and two sockets on the system I O board If you add two additional 512K video memory modules into the sockets shown in Figure 4 4 the base video memory size is increased from 1 MB to 2 MB Figure 4 4 Video Memory Location Install video memory as follows Note Observe static precautions Use an antistatic wrist strap 1 Ifthe system is on power off the system and remove the top cover as described earlier Upgrading Your System 4 11 2 Align the beveled edge of the video memory module with the notched corner of the video memory socket See Figure 4 4 for the video memory socket location 3 Press the video memory module down firmly until it is fully seated in its socket 4 Replace the top cover and power on the system Replacing the Non Volatile Memory You may need to replace the non volatile memory because of its internal integral lithium battery life span Contact your sales representative or dealer for a list of approved devices
105. omes on Use this setting with an optional uninterruptible power supply UPS that auto cycles AC power or if no UPS and auto power on after power lose is desired Configuring CPU Base Board Function Select Switches This section describes how to configure the CPU base board function switch for the speed of the CPUs Figure 3 2 shows the location and settings of the CPU base board switches CPU Speed 400 MHZ Figure 3 2 CPU Base Board Function Switch 3 20 Configuring Your System Configuring Memory Board Function Jumpers This section describes how to configure the memory board jumper for 60ns Figure 3 3 shows the location and settings of the memory board jumper P02 i P04 i P14 P16 Figure 3 3 Memory Board Jumper Configuring System I O Board Switches and Jumpers The system I O board switches and jumpers enable you to set specific operating parameters for your system Figure 3 4 shows the location of the switches and jumpers
106. ons eesseeeeeeeeeeee nennen B 2 Glossary Equipment Log Contents v vi Contents Contents vii Using This Guide This User s Guide provides a quick reference to information about your system Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading This guide contains the following information Chapter 1 System Overview provides an overview of your system and describes your system s major system components See this chapter to familiarize yourself with your system Chapter 2 Setting Up Your System tells you how to select a site unpack the system make cable connections and power on your system Chapter 3 Configuring Your System tells you how to configure the system and provides instructions for running the Resource Configuration Utility BIOS Setup Utility and SCSISelect Utility It also provides information on system board jumper settings Chapter 4 Upgrading Your System provides you with instructions for upgrading your system with additional processors optional memory option cards and peripheral devices Chapter 5 Problem Solving contains helpful information for solving problems that might occur with your system Appendix A System Cabling includes cabling information for the onboard SCSI controller Appendix B Memory Configurations defines the allowable memory configurations for your system
107. ons Use an antistatic wrist strap 1 Power off the system and remove the top cover as described earlier 2 Ifthe battery has a protective plastic cover remove the cover by lifting it away from the battery Use your finger nail or a small pointed tool to gently push up the bottom edge of the battery See Figure 4 6 for socket location 3 Orient the new battery over its socket with the plus sign on the battery facing up 4 Carefully insert the top of the battery into the socket connectors and gently push the battery into the socket until it is firmly seated in the socket 5 Replace the top cover and turn on the system 6 Run the BIOS Setup to restore configuration settings to the real time clock 4 14 Upgrading Your System DIMMs The memory board contains sixteen DIMM sockets arranged in four banks see Figure 1 8 Each 168 pin socket can hold a single 72 bit DIMM module with 32MB 64MB 128MB or 256MB of memory When all sixteen sockets are populated the memory board supports a maximum of 4GB of memory with 256MB DIMMs DIMMs must be identical within a bank The first bank of DIMMs should be installed in sockets P02 P03 P04 and 05 see Figure 4 7 When you install additional DIMMs you must start with bank 2 and continue to bank 4 When you remove DIMMs you must start with the highest populated bank of DIMMs The following provides procedures for configuring the memory in your system A WARNING
108. oor in the same manner Upgrading Your System 4 7 Removing the Top Cover and Side Panels To install options in your system you should do the following m To modify the system I O board add an option board or add a removable media device remove the top cover To add memory or a processor remove the left side panel To install a hard disk cage remove the top cover and right side panel Z CAUTION For proper cooling and airflow do not operate the system with the top cover or side panels removed Always replace them before powering on the system Do not damage or bend the EMI fingers that are located along the edges of the top cover and side panels as you remove and install them or your system may not meet EMI requirements A WARNING If you are removing the top cover or side panels after the system is set up you must first power off the system and all external devices Unplug the system power cords 4 8 Upgrading Your System Remove the top cover or a side panel as follows 1 Power off the system and ensure the power cords are unplugged from their AC wall outlet 2 Observe the safety and ESD precautions listed at the beginning of this chapter 3 The top cover and side panels are secured from the front edge with two thumb lock screws Loosen the thumb screws see Figure 4 2 Top Cover Screws Left Panel Screws Figure 4 2 Mounting Screws for Top Cover and Side Panel
109. ooting 5 2 checklists 5 2 diagnostics 5 5 diskette drive LED 5 9 error messages 5 10 fans 5 8 hard drive LED 5 9 no characters on screen 5 8 power LED 5 7 software 5 10 status LEDs 5 15 Index 2 U Unpacking 2 3 V Video features 1 17 Video memory installing 4 11 Index 3 456 00005 000
110. orts SMP Memory The Memory board contains sixteen 168 pin DIMM sockets see Figure 1 8 A and C A minimum system configuration includes 128 MB using four 32 MB DIMMs of system memory Sixteen DIMM sockets allow for system memory expansion up to 4 GB using sixteen 256 MB DIMMs ECC generation checking is provided for detection and correction of memory errors amp Note Only use DIMMs approved for use in this server system Call your customer service representative for information Bus Master I O Expansion Slots The server s expansion capabilities meet the needs of high performance I O servers by providing a combination of PCI local bus and ISA connectors The system I O board offers nine dedicated PCI slots and two dedicated ISA slots The system I O board contains two ISA bus master I O input output expansion slots see Figure 1 6 C The ISA architecture supports 32 bit memory addressing and 16 bit data transfers for the CPU DMA and bus masters The system I O board also contains nine PCI bus master I O expansion slots Figure 1 6 A B and E Real Time Clock Calendar BIOS The real time clock provides system clock calendar information stored in a non volatile memory NVRAM The real time clock battery see Figure 1 6 Q provides power backup for the real time clock A BIOS and Setup Utility are located in the Flash memory see Figure 1 6 R on the system I O board and include support for system setup an
111. ould use this procedure when you receive a BIOS FLASH diskette from your service representative Update the system BIOS as follows 7 Note This procedure clears the event log contents If you want to save the event log contents run the Event Log Reader Utility Insert a bootable DOS diskette into Drive A and power up the system Remove the MS DOS diskette and insert the BIOS FLASH diskette into Drive A 3 Enter PHLASH and press Enter 4 After the system reboots load the default values by pressing F2 to enter setup At the Exit Menu select GET DEFAULT VALUES Clear the event log by selecting CLEAR EVENT LOG at the Server Menu Press space bar to change NO to YES and press Esc Select SAVE CHANGES amp EXIT and press Enter to continue The system reboots If the procedure fails perform the following steps and then retry the Update BIOS procedure 1 Turn off the system and remove the panels as described in Chapter 4 Upgrading Your System Ensure the FLASH Code jumper 9A2 is set to pins B C to enable updates to the BIOS see Figure 3 4 Replace the panel and power up the system with the BIOS FLASH diskette inserted in Drive A Configuring Your System 3 25 Changing the BIOS Setup Language The BIOS Setup Utility used by your system supports two languages English and one other As shipped from the factory the BIOS Setup Utility supports English and French If you want to use either German
112. ovided for each byte DIMM sockets accept 168 pin single or double sided DIMMs A bank must be populated using identical DIMMs DIMMs may vary in size from one bank to the other but all DIMMs must be the same speed Timing requires 60 ns fast page devices A memory DIMM upgrade kit consists of 4 identical of the same size and type DIMMs defined as 4 x 32MB DIMMS 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 1GB The first bank of DIMMs should be installed in sockets P02 P03 P04 and POS When you install additional DIMMs you must start with bank 2 and continue to bank 4 When you remove DIMMs you must start with the highest populated bank of DIMMs Table B 1 lists the distribution of DIMMs for system memory configurations that maximize socket availability other combinations are possible P02 i 4 i P14 P16 Figure B 1 CPU Base Board DIMM Sockets B 2 Memory Configurations Table B 1 Memory Configurations Total Memory Bank 1 Bank 2 Bank 3 Bank 4 128MB 4 x 32MB 256MB 4 x 64MB 384MB 4 x 64MB 4 x 32MB 512MB 4 x 128MB 640MB 4 x 128MB 4 x 32MB 768MB 4 x 128
113. peripheral devices Upgrading Your System 4 5 Preparing Your System for Upgrade Have the following tools available Phillips screwdriver 1 bit and 2 bit flat head screwdriver small needle nose pliers pen or pencil utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this guide to record the model and serial number of your system all installed options and any other pertinent information specific to your system You need this information when configuring your system 4 6 Upgrading Your System Removing the Front Doors You must remove the front doors to remove the side panels on your system To remove the front doors 1 Open the front doors and power off the system Ensure the power cords are unplugged from the AC wall outlet 2 Lift one of the front doors and pull it towards you see Figure 4 1 The mounting pins of the front door are disengaged from their mounting holes on the front of the system 3 Remove the other front door in the same manner Figure 4 1 System Front Doors Installing the Front Doors Install the front doors as follows 1 Orient one of the front doors so the mounting pins of the front door are aligned with their mounting holes on the front of the system Slide the lower mounting pin into its mounting hole and then slide in the upper pin 2 Install the other front d
114. played In combination these parameters can be used to prevent access to the SCSISelect utility during boot Using the SCSISelect Utility To run the SCSISelect Utility perform the following procedure 1 Power on the system The system boots up 2 During initialization press Ctrl A The SCSISelect Utility starts When SCSISelect detects the AIC 7895 host adapter it displays a selection menu listing the bus and device number of each channel When the selection menu appears select the channel you wish to configure as follows Bus Device Channel Selected SCSI Channel 00 01 A A 00 01 B B 3 Once you select the channel the following screen is displayed Screen Description Configure View Host Adapter Settings Configure host adapter and device settings SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices reports a description of each device Run these utilities before configuring SCSI devices 3 14 Configuring Your System 4 If you wish to format a disk verify disk media or display a list of devices and their SCSI Ids select SCSI Disk Utilities If you wish to configure the adapter or a device select Configure View Host Adapter Settings SCSISelect Configuration Settings The following keys are active for all SCSISelect screens Key Action Arrows Up and down arrows move from one parameter to another within a Screen ENTER Displays options for a configurable parameter Selects an option E
115. ptions on this menu Note that ESC does not exit this menu You must select one of the items from the menu or menu bar to exit this menu Selection Description Save changes and Exit Stores the selections displayed in the menus in CMOS and exits the Setup program Exit without Saving Changes Exits the program without saving any changes you have made in this session Previous selections remain in effect Get Default Values Displays default values for all Setup menus Useful if BIOS detects a problem with the values stored in CMOS Load Previous Values Reverts to previously saved values if the new values have not been saved to CMOS Save Changes Stores the current selections without exiting the Setup program Configuring Your System 3 9 Table 3 5 BIOS Setup Configurations Main Menu Menu Parameter Name Normal Setting or Your Configuration Display Only MAIN MENU System Time Enter current time hour minutes seconds on 24 hour clock System Date Enter current date Diskette A Use to change values indicates the type of diskette drive installed Diskette B Use to change values indicates the type of diskette drive installed Not Installed in your system Memory Cache Press Enter for menu Memory Cache Cache System BIOS Area Cache Video BIOS Area Cache Base 0 512K Cache Base 512K 640K Cache Extended Memory Area Cache Memory Regions Cache C800 CBFF Cache C
116. r is powered off See also NVRAM and SRAM real time clock The IC in your computer that maintains the time and date Glossary 7 RCU Resource Configuration Utility The program that you use to change the configuration of your system This program also contains information about the hardware in your system ROM Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See also BIOS EPROM and flash EPROM RS 232C port An industry standard serial port See also serial port S save To store information on a floppy disk hard disk magnetic tape or some other permanent storage device SCSI Small Computer System Interface An industry standard interface that provides high speed access to tape drives hard disk drives and other peripheral devices SEL System Event Log A record of system management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data between the computer and a serial device such as a mouse a modem or a serial printer Setup program The pro
117. rd For details on running the SCU see Chapter 3 Configuring Your System On system power up and reboot BIOS initiates a scan sequence looking for Plug and Play option boards installed since the last power up or reboot The Plug and Play scan sequence is as follows m First BIOS scans for any Plug and Play ISA option board installed in slots P11 P12 starting with slot P11 m Second BIOS scans for any Plug and Play PCI option board installed in slots P2 P10 starting with slot P2 Always install option boards in the first available slot in the scan sequence For example if there are PCI option boards installed in slots P2 and P3 of your system and slots P4 P10 are vacant install your Plug and Play option board into slot P4 4 24 Upgrading Your System Controller Adapter Hardware Configurations Table 4 1 lists the option boards you may add to your system and provides information on slot location Table 4 1 Option Board Hardware Configurations Memory Option Board Irq Address Address SMC 9432TX 1st Set by BIOS Setby BIOS Set by BIOS SMC 9432TX 2nd Set by BIOS Setby BIOS _ Set by BIOS 3COM 3c905B 1st Set by BIOS Setby BIOS Set by BIOS 3COM 3c905B 2nd Set by BIOS Setby BIOS Set by BIOS Adaptec 3940UW 4 Set by BIOS Setby BIOS Set by BIOS Mylex DAC960 Set by BIOS Set by BIOS Set by BIOS Onboard 7895 SCSI Set by BIOS Setby BIOS Set by BIOS 1 For disk controllers plugged into slots and th
118. re 4 10 Removing the Retention Arm Open the two card ejectors one on each side and pull the card out of the system see Figure 4 11 Termination Card Ejector Ejector Figure 4 11 Removing the Termination Card 4 Remove a new processor cartridge from its antistatic package and place it ona grounded static free surface or conductive foam pad If tabs are not attached to the cartridge remove them from the termination card and install on the cartridge m Slightly spread open each tab so that the two pegs on the tab fit into two holes at the corner of the cartridge Use care in opening the tab to prevent breakage 4 20 Upgrading Your System 5 Open the tabs on the cartridge and align the cartridge with the slot so that the heat sink faces down If installing a termination card align the card so that the embossed logo on the card faces up 6 Insert the cartridge into the guide rails of the retention module see Figure 4 12 and carefully push into the module until resistance is felt Check that it is firmly seated tabs should be closed Figure 4 12 Installing the Processor 7 Reattach the retention arm as follows m Align the end of the retention arm with a single alignment dot to the left and the end with the two dots to the right The dots should match corresponding dots on the cartridge or terminator board m Push the left end of the retention arm into its slot on the on the left side of the reten
119. resentative for assistance Power LED Does Not Light Check the following m Is the system operating normally If so the power LED is probably defective W Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate System Cooling Fans Do Not Rotate amp Note In addition to the cooling fans that are an integral part of each power supply the system has an option board fan and four CPU fans The four CPU fans are redundant in configuration This means if one fan fails its associated fan changes its rotating speed to high There are no serviceable components inside the power supply If the power supply is opened the manufacturer s warranty is voided Problem Solving 5 7 Check the following Is AC power available at the wall outlet Are the system power cords properly connected to the system and the AC wall outlet Is the power connector for the cooling fan connected to the system I O board option board fan and the CPU base board CPU fans Is the front panel power on indicator lit If the switches and connections are correct and the power outlet is functioning the power supply has probably failed Contact your service representative for assistance No Characters Appear On Screen Check the following Is the riser card fully seated in the system I O board connector The riser card is the small card that the mouse and keyboard plug into Is the keybo
120. rting with the bottom left drive Fill the cages left to right m If an individual SCSI drive fault LED yellow light is on steadily this indicates that the drive below it has been flagged as faulty Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for the drive carrier assemblies in the hot swap cages not for drives in any other bays amp Note ESD can damage disk drives boards and other parts This system can withstand normal levels of environmental ESD while you are hot swapping SCSI hard drives However we recommend that you do all procedures in this chapter only at an ESD workstation or provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts 4 38 Upgrading Your System Installing a Hard Drive Use this procedure to add an optional hard drive to your system 1 Power off the system If locked unlock and open the right front door 2 Determine which hard drive cage will contain the new hard drive Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figur
121. s 4 Slide the top cover or side panel toward the front of the chassis about an inch until it stops see Figure 4 3 5 Pull the top cover or side panel out and away from the chassis 6 Setthe cover or panel aside for reattaching later Upgrading Your System 4 9 Figure 4 3 Top Cover and Side Panels Removal Installing the Top Cover and Side Panels Install the top cover and side panels as follows 1 Before replacing the top cover or side panel make sure no tools or loose parts have been left inside the system chassis Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected The top cover and side panels have tabs that align with the slots in the chassis see Figure 4 3 Align the tabs with the slots in the chassis and carefully push inward Slide the cover or panel toward the rear of the chassis so the tabs firmly engage in the slots Attach the cover or panel to the chassis by firmly tightening the two thumb screws Note If your system is already set up plug the system back in reconnect the peripherals and power on the peripherals and system 4 10 Upgrading Your System Modifying the System I O Board The following provides procedures for upgrading and configuring the system I O board in your system Topics covered include m installing video memory m replacing the non volatile memory m replacing the real time cl
122. sary P parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device such as a parallel printer partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives password A security feature that prevents an unauthorized user from operating your computer See also EEPROM PCI Peripheral Component Interconnect PCI is a high performance peripherals I O bus supporting data transfers of up to 132MB per second Pentium A type of microprocessor with a built in math coprocessor cache memory and memory and bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and play is the ability to plug a device into a computer and have the computer recognize that the device is there The user doesn t have to tell the computer POST Power On Self Test R RAM Random Access Memory A temporary storage area for data and programs This type of memory must be periodically refreshed to maintain valid data and is lost when the compute
123. sent on the system board whenever the AC power cord is connected between the system and an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada each power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a molded on NEMA type 5 15 P plug cap at one end and a molded on cord connector body at the other end The cord length must not exceed 9 feet 2 7 meters x Using This Guide Outside the U S A and Canada the plug must be rated for 250 Vac 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply m Warning Under no circumstances should the user attempt to disassemble the power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury A defective power supply must be returned to your dealer Safety Notices for Users Outside of the U S A and Canada m PELV Protected Extra Low Voltage
124. sk drive A 2 Power off the system and turn the power back on When the system beeps and the diskette drive LED is lit the system is copying the recovery code into the FLASH As soon as the system emits a long beep the recovery is complete 4 Power off the system 5 Remove the Multi Language BIOS FLASH diskette 2 of 2 from floppy disk drive A Proceed to the previous procedure to change the BIOS Setup language Resetting the CMOS NVRAM Reset the CMOS NVRAM as follows 1 Power off the system and remove the panels as described in chapter 5 of this guide 2 Move the CMOS Clear switch 13A SWI to ON see Figure 3 4 3 Turn the system on and wait for the POST to complete This automatically Sm ue reprograms the CMOS NVRAM to the default settings Power off the system Move the CMOS Clear switch back to OFF Replace the panels and power on the system Run the Setup Utility to configure your system Configuring Your System 3 27 Clearing and Changing the Password Clear and change the password as follows 1 Power off the system and remove the panels as described in the Upgrades and Options chapter 2 Move the Password Clear switch 13A SW2 to ON see Figure 3 4 3 Power on the system and wait for POST to complete This automatically Dios nm clears the old password Power off the system Move the Password Clear switch back to OFF Replace the panels and power on the system T
125. splay The display screens are shown using monochrome attributes even on a color display The default is to display color unless a monochrome video display is detected Use this parameter when you have redirected the console to one of the onboard serial ports RCU Configuration Settings Table 3 3 shows the recommended RCU settings for a sample system and provides a place for you to record any changes you make to the settings To display the configuration settings select Step 3 under the Resource Configuration Utility Menu To edit any of the configuration parameters use the up and down arrows to highlight the desired configuration parameter and press Enter Pressing F6 at this point allows you to edit any of the parameters resources IRQs DMAs I O ports or memory Table 3 3 RCU Configurations Main Menu Normal Setting Your Configuration System Express 5800 HX4500 System Board RS 232 COM Port 1 PORT 3F8h 3FFh IRQ 4 RS 232 COM Port 2 PORT 2F8h 2FFh IRQ 3 Parallel Port PORT 378h 37Fh IRQ 7 Floppy Controller Enabled Mouse Controller Enabled PCI 2 PCI Ethernet Controller PCI Function 1 Enabled PCI 3 PCI Ethernet Controller PCI Function 1 Enabled Embedded PCI PCI Bridge Bus 2 PCI Function 1 Enabled Embedded PCI SCSI Controller PCI Function 1 Enabled PCI Function 2 Enabled Embedded PCI VGA Controller PCI Function 1 Enabled Standard VGA Resources Enabled Configuring Your System 3 5 ISA Board Configura
126. sseeesseeeeeeeee rennen 3 2 Resource Configuration Utility RCU ees 3 2 51 3 3 Command Line Parameters eee 3 5 Configuration Settings seeeeeeeeeeeenn re 3 5 ISA Board Configuration eeeeeeeeeeeeneeeeen ee 3 6 BIOS Setup Utility nnani 3 8 Using the BIOS Setup 3 8 BIOS Setup Configuration Settings 3 9 Exiting BIOS Setup eee eh terere retener 3 9 SCSISelect Utility 5 iiie ti epit ett tei eie ete eda 3 14 Using the SCSISelect 3 14 SCSISelect Configuration 3 15 Exiting SCS ISelect i a dede ddr dte 3 15 Configuring the RAID Controller sene 3 17 Configuring System Jumpers and 3 18 Before You Begim e er 3 18 Configuring I O Riser Board Function Select Switches 3 18 Configuring CPU Base Board Function Select Switches 3 20 Configuring Memory Board Function Jumpers 3 2 Configuring System I O Board Switches and Jumpers 3 2 Setting Switches and Jumpers ssseeeeeeee 3 24 BIOS S RR ee ee DR IP 3 25 Updating the 1 3 25 Changing the BIOS Setup
127. stem Status LED Indicators Description Power OFF Power ON System power supply failure Power OFF No alarms Abnormal condition see Table 5 5 Not accessing disk drives Internal disk drive failure Accessing disk drives Response None required normal None required normal Replace failed power supply module None required normal None required normal Check condition None required normal Check disk drive status LEDs None required normal Problem Solving 5 15 Table 5 4 Disk Drive Status LED Panel Indicators LED Status Description Disk Off Disk drive not present Drive Present Green Disk drive present Disk Off Not accessing disk drive Drive Activity On Accessing disk drive Disk Off No alarms Drive Status Amber Disk drive failure Response None required normal None required normal None required normal None required normal None required normal Replace disk drive Table 5 5 System Status Abnormal Conditions LED Amber System Status Conditions Chassis intrusion front cover Unit fan alarm Memory multi bit error SERR P6 bus error SERR Thermal sensor Temperature Voltage CPU thermal trip PCI PERR OPB ESC detect PCI SERR CPU internal error WDT IOCHK 5 16 Problem Solving System Cabling a Before You Begin Static Precautions a RAID Configuration This appendix contains information and procedures on cab
128. tem I O board B Signal cable C Power cable Figure 4 24 Installing Device Cables Removing a 5 1 4 Inch Device or 3 1 2 Inch Diskette Drive Remove a 5 1 4 inch device or a 3 1 2 inch diskette drive as follows 1 NoD Or m Power off the system Remove the left front door and the top cover as described earlier in this chapter Disconnect the signal and power cables from the back of the drive see Figure 4 24 Remove the two screws securing the device to the front of the chassis see Figure 4 22 Slide the drive out the front of the bay and place on an antistatic surface Remove and save the side rails and screws see Figure 4 21 Place the drive in an antistatic wrapper Cover an empty bay by installing a blank panel tray in the bay see Figure 4 19 8 Reinstall the top cover and the left front door Power on the system 9 Remove the drive serial number from the equipment log Upgrading Your System 4 37 Hard Disk Drives The following paragraphs provide procedures for installing an additional disk drive removing a disk drive or swapping out a faulty disk drive from one of the three hot swap drive cages The 3 1 2 inch SCSI drives must use the industry standard 80 pin Single Connector Attachment SCA connector Each drive must be installed in a carrier Note To order a carrier contact your sales representative or dealer m If installing new drives follow an installation scheme sta
129. tion If adding a non Plug and Play ISA board to your system use the following procedures to define and add the option board It s necessary to define an ISA board to prevent other boards in the system from using the same IRQ levels DMA channels I O port addresses or memory addresses that your ISA board uses You must run the RCU and add the ISA board to the configuration before installing the ISA board in the system Otherwise the resources on the ISA board may conflict with a Plug and Plug board in the system BIOS automatically assigns ISA Plug and Plug boards to the next available slot If the slot displayed in Step 2 Add or Remove Boards is not the actual slot it can be moved by using the F7 function key amp Note IRQ levels DMA channels I O port addresses and memory addresses defined using this procedure should reflect the same settings defined by supplied jumpers and or configuration documents 1 Insert the RCU diskette into drive A and power on the system The system boots up using the RCU diskette 2 The RCU Main Menu shown in Table 3 1 is displayed At the Startup Menu enter choice 2 Configure Computer 3 The Resource Configuration Utility Menu shown in Table 3 2 is displayed Select Step 2 Add or Remove Boards and press Enter 4 The Step 2 Add or remove boards screen is displayed At this screen select Add by pressing Insert 5 The Add screen is displayed telling you to locate the diskette th
130. tion module Turn the retention arm to the right and snap it into place on the right side of the retention module 8 Install the required VRM modules single processor systems come with two VRM modules installed in VRM sockets 1 and 2 As you add processors you need to install additional VRM modules For a second processor installa VRM module in socket 3 for a total of three VRM modules for two processors m For a third processor install a VRM module in sockets 4 and 5 for a total of five VRM modules for three processors For a fourth processor install a VRM module in socket 6 for a total of six VRM modules for four processors 9 Install the clear plastic air duct covering the processors The air duct is secured to the chassis by three pins see Figure 4 9 Upgrading Your System 4 21 10 Replace the left side panel and turn on the system 12 After you have installed a new processor run the BIOS Setup Utility to configure its speed Removing a Processor Cartridge or Termination Board Use the following procedure to remove a processor cartridge or termination board 1 2 Power off the system and remove the left side panel as described earlier Remove the clear plastic air duct covering the processors The air duct is secured to the chassis by three pins see Figure 4 9 Release the air duct pins by pulling them towards you Set the air duct aside for later installation Note Observe
131. tware monitors to indicate failures W Easy access to all parts for service 1 2 System Overview System Feature Summary A summary of the system features is included in Table 1 1 Feature Modular board set Add in board support 3 1 2 inch diskette drive One location for a 3 1 2 inch removable media device 5 1 4 inch SCSI CD ROM Three locations for 5 1 4 inch removable media devices 12 locations for 3 1 2 inch Ultra2 Wide SCSI 2 hard drives Hot swap capable backplane Power supply Software utilities setup Security Table 1 1 System Features Description System is intended for use with a modular board set based on Pentium 11 Xeon processor technology from one to four processors and up to 4 GB of memory Rail and back panel slots support up to 11 add in boards two ISA and nine PCI 3 1 2 inch diskette drive is externally accessible One externally accessible 3 1 2 inch half height bay is available for server expansion 5 1 4 inch CD ROM drive is externally accessible Three externally accessible 5 1 4 inch half height bays are available for server expansion diskette CD ROM and or tape drives Three hard disk drive cages each holding up to four 3 1 2 inch hot swappable Ultra2 wide SCSI 2 hard drives Each cage is secured behind a metal EMI door drives can be swapped in or out of the system without powering it down The array of drives allows easy setup of RAID applications
132. u are upgrading system memory do so before running the RCU using procedures found in the Upgrades and Options chapter of this guide Use the RCU as follows amp Note The system can fail following improper configuration Always save the current settings before reconfiguring the system 1 Poweron the system 2 Ifthe diskette drive is disabled enable it using the BIOS Setup utility explained later see BIOS Setup Utility Specify the correct type of diskette drive 3 Using the ExPREsSBUILDER CD ROM create the RCU diskette Note that the CD ROM refers to the RCU as the SCU 4 Start the RCU by rebooting the system with the RCU diskette in Drive A When the RCU banner is displayed press Enter and the Resource Configuration Utility Main Menu shown in Table 3 1 displays 5 Select Learn about configuring your computer from the RCU Main Menu and press Enter if you need information on system configuration Read through the information and press the F10 key when you are done 6 Using the up and down arrows highlight Configure Computer and press Enter The Resource Configuration Utility Menu shown in Table 3 2 displays The keys that are active while viewing a screen are displayed on the bottom of the screen amp Note Press the F1 key at any time for help and additional information on each option To return from help press ESC T Select Step 1 Important System Configuration information and press Enter to learn
133. uency security devices m The site should be spacious enough to provide at least five inches 13 centimeters behind the system and three inches eight centimeters on each side of the system for proper cooling airflow and cable clearance m Allow at least 11 inches 27 centimeters in front of the system for proper front door clearance Position the system for easy access for system maintenance and installation of system upgrades 2 2 Setting Up Your System Unpacking the System Z CAUTION Your system weighs approximately 207 pounds 94 kg To avoid personal injury make sure you have someone help you lift or move the system When you receive your system inspect the shipping containers prior to unpacking If the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately To unpack your system see the unpacking instructions on the shipping carton Moving the System to the Site Once you have selected the system installation site move it as follows 1 Casters are provided on the bottom of the server Slowly push the server to the selected installation location N CAUTION For safety reasons be sure to attach the caster holders on the casters when the system is at the selected
134. urn the key to the right see the following figure NY UNLOCK System Overview 1 7 2 First open the right front door then open the left door see the following figure 1 8 System Overview Chassis Features and Controls Figure 1 2 shows the server front chassis features and controls Figure 1 3 shows the server rear chassis features and controls a O H 14 e o o D s ed M A 909 099 095 o o j 000 1 L A 096 oco 600 000 TRS A SCSI hard drive cages Used to mount the hard disks Each cage contains four disks with their three status LEDs mounted above B Ejector button 1 2 inch Press to eject diskette diskette drive C Activity light 3 1 2 inch When lit drive is in use diskette drive D LCD panel Displays information about BIOS and system failures error and diagnostic information E Power LED When green power is present in system When off power is turned off or power source is disrupted See Table 1 2 for a list and description of the system LED indicators F Status LED When green the system is OK See Table 1 2 for a list and description of the syste
135. ves you install A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in each carrier A drive is mounted in the carrier with four fasteners and the carrier is retained in the chassis by a locking handle A fault light on the front panel board gives a general indication that there has been a fault on a hot swap drive Each drive has a set of three lights to indicate the fault or other status power on green LED activity green LED or fault yellow LED Three hard drive cages EMI panel and exterior door shown open Figure 1 9 Ultra2 Wide SCSI 2 Hard Drive Bays 1 18 System Overview The backplane has two main functions SCSI drive control and system data logging Drive status is monitored to detect failing drives and to control LED indicators The backplane features include the following W insertion and removal of hard drives while power is on referred to as hot swap m simplified cable management W SCA connectors to simplify inserting and removing hard drives m SCSI management of fault LEDs Each backplane supports SCSI drives with SCA connectors Removable Media Drive Bays On the upper left side of the system four 5 1 4 inch half height bays see Figure 1 10 are designed for peripherals with removable media diskette CD ROM tape Two available adjacent 5 1 4 inch bays can be converted to a single full h
136. vice is checked its activity indicator should turn on briefly Check for the following Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter fa second diskette drive is installed does its activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter m Ifthere is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Problem Solving Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear refer to Problems With Application Software found later in this chapter Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems m power LED does not light W system cooling fans do not rotate W no characters appear on screen W characters on the screen appear distorted or incorrect m floppy disk drive access LED does not light W hard disk drive access LED does not light m RCU does not boot problems with application software Try the solutions in the order given If you cannot correct the problem contact your service rep

NEC Express5800/HX4500 User's Guide

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