NEC Express5800/320Lb Release Notes
Contents
1. bevecdse 15 Introduction These System Release Notes cover the following topics Operating System Advisories Documentation Errata Operating System The following general comments apply to this server Versions of the Network Operating Systems tested and recommended are Microsoft Windows 2003 Enterprise Edition m Microsoft Windows 2000 and NTO 4 0 are not supported Advisories EXPRESSBUILDER The following advisory applies to EXPRESSBUILDER m Install the Windows Operating System using the Ft Server Setup function on EXPRESSBUILDER Do not attempt to install the operating system manually W The version of EXPRESSBUILDER is specific to the operating system supported The appropriate EXPRESSBUILDER is shipped for the configured operating system If an operating system is not configured use the EXPRESSBUIDER appropriate for your installation EXPRESSBUILDER 3 006 versions support Windows Server 2003 Enterprise Edition System Hardware The following advisories apply to system hardware m SCSI disk LED s are green when the OS is rebooting m When a PCI module is removed the disk LED s for the disks in the active PCI module are off m After a PCI module failover the drive letter of the USB floppy drive changes If the floppy drive letter is A it changes to B If the floppy drive letter is B it changes to A m OS installation must be performed with only one hard disk drive installed2. Normal oparation OS boot PCI module 1 PCI module 1 is on OS Mirrored disks PCI module 2 CPU module 1 CPU module 2 PCI module 2 CPU module 1 CPU module 2 10 min later INACCESSIBLE BOOT DEVICE occurs Boot pair change OS reboot Mirror resynchronization when no fatal error on DISK PCI module 1 PCI module 1 PCI module 2 PCI module 2 CPU module 1 CPU module 1 CPU module 2 CPU module 2 Figure 1 Image of boot pair change example Mirror resync Selected module as primary module 16 Express5800 320Lb System Release Notes Documentation Errata W Part numbers referred to in the Express5800 320Lb User s Guide may have changed since the guide was written Some part numbers may no longer be offered Contact your NEC sales representative for more information User Guide Part Number Current Part Number s System Model N8800 048F 850163004 850163006 850163022 N8800 049F 850163003 850163005 850163021 Disk Drive N8150 011F Not offered N8150 012F 062 02209 000 050 02209 000 N8150 013F 062 022 10 000 050 022 10 000 N8150 014F 062 023 13 000 050 023 13 000 N8150 015F Not offered N8150 016F Not offered SCSI Controller N8803 002F NU516 NU516 P Fibre Channel Controller N8803 031F 062 0227 1 000 050 0227 1 000 062 02359 000 050 02359 000 LAN Controller N8804 001P1 NUS515 NU515 P N8104 84 NU570 N
3. 10 Cautions for the system booted In a very rare case the duplications of the CPU PCI modules stop when the server which ft control software Ver 3 0 Update module No 001 FD is not applied is started Usually it is recovered automatically at stop of the duplications because the update module for this phenomenon is applicable when the server is set up Event logs 1 2 3 are registered Please recover after applying the update module referring to Procedure to recover because the system becomes the following in case of un application lt Status of the duplications stopped gt Status of Status LED PCI module Group 1 Green Red PCI module Group 2 Green Red CPU module 1 off Amber CPU module 2 Red off 27 Note If the duplication stops when the system is rebooted the status LED 1 and 2 of both CPU modules will be off Green Please check the following information also as the LED status show above may vary depending on when the duplication stops Event log Start Start Administrative Tools Event Viewer and select the system in the left pane and confirm that the following logs are registered 1 Event Source Service Control Manager Event ID 7022 10 Express5800 320Lb System Release Notes Description The Stratus ftServer Provider Manager service hung on starting 2 Event Source Service Control Manager Event ID 7022 Description The Stratus ftServer Storage Manager servi
4. during system boot Please read the notes carefully to ensure that they are followed if error occurs m If STOP error occurs If a message STOP 0x0000007B INACCESSIBLE_BOOT_DEVICE is displayed and the system cannot boot properly the Boot Monitoring function Boot Monitoring Time out Period works and it then tries to reboot changing the boot pair combination of CPU module and PCI module This function makes it possible that the system can reboot with the other mirrored DISK when the above STOP error possibly caused by temporary errors on the primary DISK occurs Therefore please wait for the boot monitoring time out period 10 minutes as default if you see this error amp Note Please refer to the Boot Pair Change Sequence example Figure 1 on page 16 m Ifan error occurs during POST If the system stalls during POST please wait until the Boot monitoring timer detects time out and changes the boot pair as well Express5800 320Lb System Release Notes 15 If the error occurs again during the reboot even with the changed boot pair please contact your sales representative Common Notices 1 Boot Monitoring setting must be enabled amp Note Please refer to Monitoring Configuration in User s Guide for details on the Boot Monitoring function 2 If you have the system schedule operated take the start time of applications and Boot Monitoring Time out Period into consideration
5. executed to the basic disk Setting 1 Local Security Policy setting Note This setting should be made on the Windows Server 2003 in advance 1 Start Windows Server 2003 and log on as a user with the administrator authority 2 Start Start Administrative Tools Local Security Policy 3 Select the Local Policies Security Options from the left window of the Local Security Settings screen 4 Double click on Recovery console Allow floppy copy and access to all drives and all folders in the right window and enable the Security Setting 12 Express5800 320Lb System Release Notes 15 xi File Action View Help e Amx e amp Eg i9 Security Settings 9 09 Account Policies 5 09 Local Policies GQ Audit Policy 9 09 User Rights Assignment C3 Security Options m Public Key Policies H Q Software Restriction Policies 8 IP Security Policies on Local Computer 82 Microsoft network server Digitally sign communications if client agrees RE Microsoft network server Disconnect clients when logon hours expire RS Network access Allow anonymous SID Name translation 88 Network access Do not allow anonymous enumeration of SAM accounts 88 Network access Do not allow anonymous enumeration of SAM accounts and shares S Network access Do not allow storage of credentials or NET Passports for network authentication 8 Network access Let Everyone permissions apply to an
6. in slot 1 of PCI module 1 Otherwise the keyboard mouse and additional hard disk drives may not be recognized 2 Express5800 320Lb System Release Notes Do not perform Device Manager Scan for Hardware Changes while performing a backup otherwise the backup may fail m The keyboard and mouse may not respond during a BIOS online update Once the BIOS is completely updated keyboard mouse functionality is restored m When removing the USB diskette drive from the system use Add Remove Hardware in the Control Panel If the USB diskette drive is not cleanly removed the keyboard and or mouse may not respond If the keyboard and or mouse no longer respond remove the USB keyboard from the system and reconnect it Keyboard and mouse functionality will be restored When the system is connected to a UPS for planned shutdowns and reboots it is possible that the active PCI module and the active Power Switch LED will switch between modules This is due to slight timing differences in the boot sequences and may cause a different PCI module to be considered primary each time the system is power cycled m When adding a new 1 no operating system signature hard disk drive to the system add the hard disk drive while the operating system is up and running If the new hard disk drive is introduced into the system when the system is not at the operating system level the PCI modules may not duplex If such a condition occ
7. in which the HDD was added will be lit amber When status LED2 of the PCI module in which the HDD was added is lit amber the problem can be rectified using Disk Management from Computer Management My Computer Properties Initialize the newly added HDD by right clicking the HDD and click Initialize Disk After the initialization duplication of the PCI modules should commence and the status LED2 of the PCI module will become green Express5800 320Lb System Release Notes 5 1m File Action Window mens volume Layout Type File System status Capacity Volume E Simple Dynamic NTFS Healthy 8 00 GB C3 New Volume F Simple Dynamic NTFS Healthy 8 00 GB C Mirror Dynamic NTFS Healthy System 4 01 GB Computer Management Local El System Tools Event Viewer Shared Folders Local Users and Groups Performance Logs and Alerts Device Manager 85 Storage Removable Storage Disk Defragmenter Disk Management 4 I Services and Applications 2SDisk 0 Dynamic OEM 16 94 GB 4 01 GB NTFS 12 93 GB Online Healthy System Unallocated UE 1 Initialize Disk 8 47 GB Not Initiaized __Properties 0 Help 4 gt Unallocated Note Disk signature as mentioned above refers to the signature that is written to the
8. limitations of the ft control software Version 3 0 for the Express5800 320Lb Lb R Please read the list of notices below carefully to ensure that they are followed 1 Precautions for relocating the Server When relocating the server after setup there is a possibility that some connectors which connect the back panel and each module becomes broken due to shock or vibration caused by transportation or inappropriate packing This could cause a fatal problem to the server Please read the following if you need plan to relocate the server after setup a Ifyou perform pre setup to the server at a temporary place keep the packaging box and reuse it when relocating the server b When relocating or transporting remove all module from the main chassis and pack each module This does not mean that you need to prepare boxes for each module One box may contain one or more modules If you plan to relocate the server later it is recommended that you keep the packaging box and reuse it when relocating the server c Ifyourelocate a 320Lb R rack mount model remove all modules from the main chassis before moving the main chassis Even when relocating the server without packing e g by a hand cart remove all modules from the main chassis before moving the main chassis 2 Precautions when adding HDD When an unused HDD no signature is added in rare instances the redundancy of the PCI modules will become failed Status LED2 of the PCI module
9. 8 port server switch unit FR management label If there is more then one set of numbers on the FR management label the largest number that appears will be the current FR management number Express5800 320Lb System Release Notes 7 5 Cautions when running on line update of the system BIOS The mouse and keyboard may stop responding temporarily when running the on line system BIOS update from the ft server utility or the NEC ESMPRO Manager They will automatically be restored after the updating of the system BIOS is completed 6 Cautions regarding status lamps of the PCI modules during HDD failure When a failure of an internal HDD of the PCI module occurs in some instances the status lamps of both PCI modules will turn amber and the duplication of the modules will become broken In such an occurrence exchanging the failed HDD and re mirroring the HDD can rectify the problem Status lamp2 of the PCI modules will change to green and the duplication of the modules will be enabled Refer to the User s Guide for details of each process Refer to the following chapters of the User s Guide regarding how to identify the faulty HDD 1 2 General Description _NAMES AND FUNCTIONS OF COMPONENTS LEDs Hard Disk LED 2 3 Windows Setup and Operation DISK OPERATIONS Replacing Failed Hard Disk Drives How to Locate Failed Disks Refer to the following chapter of the User s Guide regarding the re mirrori
10. OSet is a registered trademark of Intel Corporation VERITAS is a registered trademark of VERITAS Software Corporation All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners PN 455 01681 006 March 2005 Copyright 2005 NEC Solutions America Inc 10850 Gold Center Drive Suite 200 Rancho Cordova CA 95670 All Rights Reserved Express5800 320Lb System Release Notes The Express5800 320Lb System Release Notes provide up to date information on your system These notes also provide additional valuable information about your system that was not included in the user s guide at the time of its release Please read these notes in their entirety CONTENTS Introduction ccccceceecccesssccecsssceceesscceceessececssceececsseecssssecccnssseceesseeecsesaeeccsssseceenseeecsesaeeecnsseeceesteeeeneaaees 2 Operating Systemic eO ik ahi a ER Shee a nage ehe TE E a eae elas 2 AGdVISOEIeSz diete dee hae edebat ded d 2 BEXPRESSBUIEDBR uu Reo INGREDI dr ME 2 System Hardware oo Rete E decis E ste P ERE EIS ive EUER EE DRE Lebe tp ebur oed 2 W ndows Server 2003 RR satt trt tt de E Eee ebeeie et Gor 4 Other System Software nouus RU UR ORE mn A 4 PRECAUTIONS SA 5 uu
11. Optional subsystems E 88 settings Use Certificate Rules on Windows Exe ole Allow Floppy coi f CONS ole Allow floppy copy Disabled Enabled Disabled Enabled Disabled Disabled Disabled COMNAP COMNOD SystemlCurrentCon SystemlCurrentCon Enabled COMCFG DFS Classic local users Disabled Disabled Send NTLM respons Negotiate signing No minimum No minimum Disabled Disabled Not Defined Disabled Administrators group Enabled Enabled Posix Disabled x and all drives and all Folders 2 Environment variable AllowRemovableMedia setting Note This setting is made on the Windows Server 2003 Recovery Console when the Windows Server 2003 Recovery Console is in use This should be set everytime when the Recovery Console is started 1 Start the Windows Server 2003 Recovery Console Regarding how to start the Recovery Console refer to the following chapters in the User s Guide Setup TROUBLESHOOTING System Repair following chapters Preparation Starting up Recovery Console 2 Log on to the Recovery Console and execute the following command The default is FALSE set AllowRemovableMedia TRUE Remarks The copy command can be executed to the dynamic disk on the Windows Server 2003 Recovery Console after the setting shown above is made As the default the Windows Server 2003 Recovery Console is not allowed to
12. System Release Notes Express5800 320Lb System Release Notes PN 455 01681 006 Proprietary Notice and Liability Disclaimer The information disclosed in this document including all designs and related materials is the valuable property of NEC Solutions America Inc and or its licensors NEC Solutions America Inc and or its licensors as appropriate reserve all patent copyright and other proprietary rights to this document including all design manufacturing reproduction use and sales rights thereto except to the extent said rights are expressly granted to others The NEC Solutions America Inc product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions America Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Solutions America Inc is prohibited Trademarks Microsoft and Windows 2003 are registered trademarks of Microsoft Corporation PR
13. U570 P N8104 103 NU571 NU571 P Backup Devices N8151 29F Not offered N8151 34AF Not offered N8151 36F Not offered N8151 39F Not offered N8151 41AF Not offered N8151 45F Not offered N8151 46F Not offered Express5800 320Lb System Release Notes 17
14. ce hung on starting 3 Event Source Service Control Manager Event ID 7031 Description The Stratus ftServer Maintenance and Diagnostics MAD service terminated unexpectedly It has done this 3 time s The following corrective action will be taken in 0 milliseconds Run the configured recovery program 4 Event Source Service Control Manager Event ID 7032 Description The Service Control Manager tried to take a corrective action Run the configured recovery program after the unexpected termination of the Stratus ftServer Maintenance and Diagnostics MAD service but this action failed with the following error The system cannot find the file specified Services Start Start Administrative Tools Services Confirm the status of the following services Stratus ftServer Maintenance and Diagnostics MAD Stratus ftServer Provider Manager starting Stratus ftServer Storage Manager starting If the all status are same as above and the duplication of the modules has been stopped follow the steps shown below to restart the duplication lt Procedure to recover gt 1 Apply ft control software Ver 3 0 Update module No 001 FD referring to Step 7 Update Software of User s Guide Setup 2 Confirm that it has been applied normally seeing Procedure to confirm update module application 3 Perform recovery bat in C ProgramFiles Stratus Utility when a system drive is After the steps sh
15. e quick dump that is harvested at the same time of reboot SCSI Enclosure mI BMC 7 Note Do not uncheck this item If the PCI module maintenance is performed in the environment where this item is unchecked the PCI module may not be duplicated properly In that case please follow the steps shown below 1 Check Enable automatic module start in the ft server utility and click Apply 2 When the HDD has been mirrored open the ft server utility and stop the PCI module of which status LED 2 is lit in green 3 Remove the stopped PCI module once and insert it back after waiting a little 4 After the HDD mirroring has been completed the status LED2 on both PCI modules will light in green and the PCI module will be successfully duplicated 9 Cautions for removing the RDR setting of the HDD which has been mirrored with RDR When the RDR setting is removed from one of the HDD which has been mirrored with RDR and the HDD does not have any partitions the status LED2 of the PCI module which has the removed HDD may light in amber and show the non duplicated status Express5800 320Lb System Release Notes 9 When this status appears follow the steps show below and restore the proper status 1 Start the Start Administrative Tools Services 2 Right click on the Stratus ftServer Storage Manager and execute Restart 27 Note This caution applies only to 320Lb Lb R with Rapid Disk Resync
16. evices while the server is in continuous operation CPU Module a PCI Module Disk Drives W system reboot is required when the following components are installed CPUs DIMMs PCI option cards The Express5800 320Lb 320Lb R may appear to hang with a blank screen when shutting down prior to a restart This behavior has typically been noted when a USB to PS2 converter is used for the mouse and or keyboard with or without a KVM switch As a workaround for this situation remove and replace the keyboard mouse USB cable in the USB port System operation should continue after the cable is removed Windows Server 2003 The following advisories apply to Windows Server 2003 m Veritas Volume Manager is not supported with the Windows Server 2003 operating system Other System Software The following advisories apply to system software m Intel PROSet II must be removed then re installed whenever all the LAN adapter teams have been removed The LAN adapter teams must be re created after Intel PROSet is re installed m The Windows System Event Log may show SCSI controller errors containing f0030015 in the last data word while backup software is running These errors may be ignored 4 Express5800 320Lb System Release Notes m When backup software is installed and a PCI module needs to be serviced terminate the backup software service before replacing PCI modules Precautions The following are precautions and
17. execute the copy from the basic dynamic disk to a floppy disk However after the setting shown above is made the copy command can be executed to a floppy disk Express5800 320Lb System Release Notes 13 Default setting Copy command Basic disk Dynamic disk Copy From Copy To HDD HDD Copy available Copy not available FD HDD Copy available Copy not available CD HDD Copy available Copy not available CD FD Copy not Copy not available available HDD FD Copy not Copy not available available After the setting Copy command Basic disk Dynamic disk Copy From Copy To HDD HDD Copy available Copy available FD HDD Copy available Copy available CD HDD Copy available Copy available CD FD Copy available Copy available HDD gt FD Copy available Copy available HDD Hard disk SystemDrive SystemRoot only FD Floppy disk CD CD ROM 12 The abnormal status of the PCI module status LED If BMC firmware is updated by BMC firmware update utility the PCI module status LED 1 2 and BMC status LED may not light correctly even if the update has been completed properly The LED status may not return to the previous status after BMC firmware update Normal Abnormal status of Status LED Normal Abnormal Primary PCI module BMC status LED Green Green or Off PCI module stat
18. hard disk which allows for its use on the Windows operating system 2 POWER switch lamp during auto operation with UPS When a UPS regulates the power supply of the server automatically the POWER switch which becomes lit may differ from before shutdown This is due to the AC ON timing of each module This will not affect any functions or any operations of the NEC Express5800 ft series system 0 o o 9 M25 POWER switch including POWER lamp 6 Express5800 320Lb System Release Notes 3 Notice when using backup application software Do not perform Scan for hardware changes in the device manager while performing backup The backup job may fail if hardware is scanned during the backup process 4 Connection of 8 port server switch unit SSU Mouse devices and keyboards of other computers connected to the 8 port SSU may stop responding while the NEC Express5800 ft series server boots or shuts down After the NEC Express5800 ft series server is powered up completely mouse devices and keyboards will work properly please wait for approximately 30 sec in such a case amp Note This problem may occur if the FR management number of the 8 port SSU is 1 2 or earlier This problem will not occur on devices where the FR management number is 1 3 or later The FR management number is written on the FR management label See below Location of FR management label Back of
19. ng procedure 1 3 Windows Setup and Operation DISK OPERATIONS Replacing Failed Hard Disk Drives Procedures to Replace Failed Disks 7 Notes during BMC FW update service The following error event may be recorded in the system log if the system is the amount of load is relatively high Source BMC FW Update Service Event ID 1 Description Illegal data file The bmcfg inf file is illegal Error Code 81 This event log is outputted if the update data is not specified properly when BMC firmware update is performed from NEC ESMPRO Manager or ft server utility However in rare instances it is outputted improperly when the amount of load is relatively high If this event log is outputted when BMC firmware update is not performed ignore it since the system has no problem 8 Express5800 320Lb System Release Notes 8 Cautions regarding Enable automatic module start option in the ft server utility The duplication of the PCI modules may not be performed properly if the automatic startup is disabled by unchecking General System Settings Enable automatic module start option in the ft server utility Especially when the optional boards are installed Keep the automatic startup enabled General r server Sk File view Window Help 3 51 88 FTServer 12 General r System Settings amp Disk Failure Prediction e pe 2x23 CPU Module PCI Module v Enabl
20. onymous users 88 Network access Named Pipes that can be accessed anonymously RE Network access Remotely accessible registry paths RE Network access Remotely accessible registry paths and sub paths RS Network access Restrict anonymous access to Named Pipes and Shares 88 Network access Shares that can be accessed anonymously RE Network access Sharing and security model For local accounts 83 Network security Do not store LAN Manager hash value on next password change BX Network security Force logoff when logon hours expire Network security LAN Manager authentication level Network security LDAP client signing requirements RE Network security Minimum session security for NTLM SSP based including secure RPC clients RE Network security Minimum session security for NTLM 55 based including secure RPC servers ERecovery console Allow automatic administrative logon 50 py and access to all drives and all Folders 88 Shutdown Allow system to be shut down without having to log on 88 Shutdown Clear virtual memory pagefile T cryptography Force strong key protection for user keys stored the Re system cryptography Use FIPS compliant algorithms For encryption haship 8 5 objects Default owner for objects created by members of the wy Re system objects Require case insensitivity For non Windows subsys 8 system objects Strengthen default permissions of internal 88 settings
21. ow above has finished the duplication of each module will be restarted lt Procedure to confirm update module application gt Confirm dependencies of services Express5800 320Lb System Release Notes 11 1 Start Start Administrative Tools Services and right click the following services and display properties Stratus ftServer Maintenance and Diagnostics MAD Stratus ftServer Provider Manager Stratus ftServer Storage Manager 2 Select Dependencies tab and confirm the following components are added on This service depends on the following system components Plug and Play Remote Procedure Call RPC Windows Management Instrumentation Confirm recovery program of service 1 Start Start Administrative Tools Services and right click the following service and display properties Stratus ftServer Maintenance and Diagnostics MAD 2 Select Recovery tab and confirm that the following path is set on Program C ProgramFiles Stratus Utility recovery bat when a system drive is 11 Cautions for using the Windows Server 2003 Recovery Console Windows Server 2003 Recovery Console cannot execute the copy command to the following hard disk Access is denied message will appear Dynamic disk When you are executing the copy command to the disk shown above in the Windows Server 2003 Recovery Console you must make the following setting amp Note The copy command can be
22. urs remove the new disk and re insert it The disk will be recognized and the PCI modules will duplex m Determining a defective disk i e ascertaining the physical location requires the following information Port Number The port number can be determined from ESMPRO s DataViewer SCSI Enclosure ID 10 40 120 for PCI module 1 and SCSI Enclosure ID 11 40 120 for PCI module 2 Target Number The Target Number can be determined from VERITAS Enterprise Administrator Check each disks Properties Each disk will have a Port Number and a Target Number The Port Number will correspond with the PCI module determined in above under Port Number The Target Number corresponds as follows Target Disk Slot 0 1 1 2 2 3 Express5800 320Lb System Release Notes 3 Ifyou have computers that communicate with the EXPRESS5800 320Lb Series server using TCP IP protocols you must make several configuration settings to the server to allow communications without interruptions These TCP IP configuration settings must also be made to all systems connected to the EXPRESS5800 320Lb server via the network For other operating systems consult your operating system documentation to determine the equivalent procedure s The selection of a PXE boot device in the BIOS Setup Utility Boot Menu is not currently supported on Express5800 320Lb 320Lb R m The high availability server allows you to remove install and replace the following d
23. us LED 1 Off Red PCI module status LED 2 Green Off Secondary PCI module BMC status LED Off Off PCI module status LED 1 Off Off PCI module status LED 2 Green Green If the LEDs are in such abnormal status follow the steps shown below to restart Stratus ftServer Maintenance and Diagnostics MAD service for the recovery 14 Express5800 320Lb System Release Notes 1 Click on Start Administrative Tools Services 2 Right click on Stratus ftServer Maintenance and Diagnostics MAD in the right pane of the displayed dialog 3 Select Restart from the displayed menu and restart the service Also in case that the LEDs become abnormal in the system running follow the above procedures and confirm that the LEDs light correctly 13 Cautions for using UP devices To perform automatic operation using UPS be sure to specify Power On for the AC LINK setting in the system BIOS setup By setting Power On automatic shutdown startup and automatic recovery after power outage shutdown can be performed Set the AC LINK function in the system BIOS setup menu as below System Hardware gt AC LINK gt Power On For details on how to set the AC LINK function see SYSTEM BIOS SETUP in Chapter 4 System Configuration of the User s Guide The factor setting is Last State therefore the configuration must be changed before operations Notes The following are notes for errors
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