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NEC Express5800/120Rj-2 User's Guide

1. NEC ESMPRO Manager oe ot en ea zl alesele xis Sew ee me _ Troubleshooting 8 3 LEDS The server includes LEDs to indicate the server states by a variety of colors and display patterns on the front panel hard disk drive and power supply Chapter 2 Status Indicators lists the LED displays and their meanings and the actions taken at occurrences of failures ERROR MESSAGES If an error occurs in the server an error message appears on the display unit connected to the server Error Messages after Power on Powering on the server automatically starts the self diagnostic program POST Power On Self Test When the POST detects any error it displays an error message and its measure on the display unit Follow the table below to troubleshoot such errors However even when there is no hardware failure use of the keyboard or mouse at the following timing causes the POST to assume a keyboard controller error and stop processing m Immediately after the server is powered Immediately after the system is rebooted in response to a keyboard instruction simultaneous key entry of Ctrl Alt Delete Immediately after the system is rebooted in response to an OS instruction m During hardware initialization following restart of the POST When the POST detects a hardware failure due to the above reason restart the server once
2. NOTE When the support arm comes up you may lose the screws Press firmly the support arm before removing the screws 9 30 Upgrading Your Server 7 Remove the processor duct from the chassis 8 Open the clips at each end of the socket from which you remove the DIMM The DIMM pops out of the socket 9 Hold the DIMM by the edges lift it away from the socket and store it in an anti static package 10 Reinstall all parts removed in Steps 3 to 7 See installation procedures for detail explanations 11 Power on the server and verify that POST displays no error messages If POST displays an error message take a note on the message and see the POST error messages listed in Chapter 8 12 Start the SETUP and select Advanced gt Memory Configuration gt Memory Retest Enabled to clear the error information of the removed DIMM See Chapter 4 for details 13 Select Yes for Reset Configuration Data on the Advanced menu This setting is required to change the hardware configuration data See Chapter 4 for details Upgrading Your Server 9 31 Using the Memory RAS Features The server has the memory mirroring and online spare memory features as well as the x4 x8 SDDC ECC memory feature which can automatically correct a memory error multi bit error causing system shutdown IMPORTANT The memory mirroring and online spare memory features are not avail
3. Support arm Processor duct 16 17 18 19 20 Install the components you removed in steps to 3 Power on the server and verify that POST displays no error messages If POST displays an error message take a note on the message and see the POST error messages listed in Chapter 8 Run the BIOS SETUP utility and select Advanced gt Memory Configuration to verify that the installed DIMM shows the status Normal See Chapter 4 or details Select Yes for Reset Configuration Data on the Advanced menu This setting is required to change the hardware configuration data See Chapter 4 for details If the Windows operating system is in use set the paging file size to the recommended value total memory size x 1 5 or a greater value See Chapter 5 for details Upgrading Your Server 9 29 Removal Remove the DIMM depending on the following procedure NOTES m To remove the failed DIMM check the error message appearing in POST or NEC ESMPRO to identify the DIMM socket group in which the failed DIMM is installed m The server operates only when at least two DIMMs are installed See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the logic cover and drive cover Remove the PCI riser module Remove two screws securing the support arm oa oe NS Remove the support arm from the chassis
4. 9 74 Upgrading Your Server Removal Remove the backup device in reverse order of the installation steps Upgrading Your Server 9 75 REDUNDANT HOT SWAP FAN Your server can include four optional redundant hot swap fans FRONT REAR Standard Fan Nos 1 2 3 and 4 Option Fan Nos 5 6 7 and 8 Installation ao gt SPS See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the drive cover Locate the installation slot Hold the fan with the AIR direction facing the rear of the server as shown in the figure below 9 76 Upgrading Your Server 6 Insert the hot swap fan into the slot until it locks 7 Change the Redundant fan jumper setting as shown in the figure below ee oxo Ox Redundant configuration Standard gt Co FRONT i angonno0000 REAR ODO00000000 OUDDI0000 0000 MUON An Mother board IMPORTANT To avoid system malfunction leave other jumpers at its default position 8 Install the components you removed previously Upgrading Your Server 9 77 Removal Follow these steps to remove or replace the hot swap fan 1 Pull out the server from the rack 2 Remove the drive cover 3 Locate the failed fan Fault
5. j Installation When installing the logic cover confirm that the tab of the cover is securely inserted into the slot in the server frame Slide the logic cover toward the rear of the server and secure the cover with captive thumbscrew Upgrading Your Server 9 23 DIMM Install the additional DIMM Dual Inline Memory Module to the DIMM socket on the mother board in the server The mother board is provided with 12 DIMM board slots NOTE Up to 48GB of memory 4GB DIMMx 12 can be installed The factory installed DIMMs need to be replaced in this case Two DIMMs of 1GB are factory installed in DIMM slots 11 and 21 IMPORTANT m The DIMM is extremely sensitive to static electricity Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or on board parts by a bare hand or place the DIMM directly on the desk For static notes see the section Anti static Measures described earlier m Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the server Repair of the server due to failures or damage resulted from installing such a board will be charged m When four or more sets of 8GB additional memory boards are installed the additional PCI slot can contain only one option card and the factory installed RAID card 9 24 Up
6. Guide line Test summary window Diagnostics tool title Shows the name and version of the diagnostic tool Test window title Shows the progress of the diagnostics Test End is displayed when the diagnostics completes Test result Shows the start end and elapsed time and completion status of the diagnostics Guide line Shows the details of the keys to operate window Test summary window Shows the results of each test that executed the diagnostics Move the cursor and press the Enter key on the cursor line to display the details of the test When an error is detected by the system diagnostics the relevant test result in the test Summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press the Enter key Record the error message that has been output to the Detail Information screen and contact your service representative 7 10 Maintenance 7 10 11 12 Follow the guide line shown at the bottom of the screen and press the Esc key The Enduser Menu below is displayed TeDoLi TEst amp Diagnosis On Linux Ver001 00 Build020901 1 1m Enduser Menu lt Test Result gt lt Device List gt lt Log Info gt lt Option gt lt Reboot gt Please choose a function by the arrow key and push Enter key lt Test Result gt Shows the diagnostics completion screen of the ab
7. Mouse Like the keyboard the mouse is a device to instruct your computer Many OS s and application software require the mouse for operation NOTE m Functions assigned to the mouse buttons vary depending on the software For details refer to the manual provided with the software m Use the mouse on a clean desk Using the mouse on a dusty or dirty desk disturbs smooth movement or normal operation of the mouse When your mouse movement seems dull clean your mouse See Chapter 7 Mouse operation includes Click Double click and Drag Click Press the button only once and release it Double click Press the button twice consecutively and release it Drag Press and hold the button and move the mouse Operation of the server involves combinations of these mouse operations and data entries with the keyboard CR Pressing a ey Click Double click Drag Appendix C IRQ The factory set interrupt requests is listed below Find an appropriate one to install an optional device IRQ Peripheral Device Controller IRQ Peripheral Device Controller 0 System timer 12 SM Bus 1 13 Numeric processor 2 14 Primary IDE 3 COM2 serial port 15 4 COM1 serial port 16 VGA 5 PCI 17 6 18 LAN1 7 PCI 19 LAN2 8 Real time clock 20 USB 9 ACPI compliant system 21 USB 10 PCI 22 USB 11 Mother board resource 23 USB C 2 IRQ
8. Hardware Main Unit IModelname_ __ SerialNo _ _ Date Installed 6 e T ee Date Installed Clock Serial No Date Installed as 11 21 Size Serial No Date Installed 31 41 Size Serial No Date Installed 12 22 Size Serial No Date Installed 32 42 Size Serial No Date Installed 13 23 Size Serial No Date Installed 33 43 Size Serial No Date Installed Monitor Type Model name Serial No Date Installed Hard Disk Drive SASPortO Type Serial No i e Capacity atte Installed foo o Typenumber o T e Type Seano o e Capacity Date Installed J o Type number SAS Port 2 Type Serial No Capacity f atte Installed f o Type number Jooo o T o SASPot3 Type f Serial No fT Capacity atte Installed Type number PT Type CT Seia e Capacity S atte Installed SASPot5 Type J T Seano Capacity Date Installed Typenumber of T T S G 2 Product Configuration Record Table Backup Device Slot 1 size Capacity Serial No Model name Typenumber Date Installed PCI Slot 1B Model name Serial No Date Installed Model name SeriaiNno Date Installed Model name Serial No Date Installed Model name Serial No Date Installed PCI Slot 2B PCI Slot 3B PCI Slot 1C PCI Slot 2C Model name Seriaino Date
9. 7 Teta SEE i mn p f r p p rml Low profile type Full height type 9 50 Upgrading Your Server 8 lt This step is required only for a PCI board of the full height full length type gt Before installing a PCI board of the full height full length type remove the retainer from the PCI board and then unlock and open the card retainer clip on the other side of the guide rail re 9 Install the PCI board on the riser card Align the PCI board terminal section with the riser card slot and firmly push the PCI board until it is fully seated Top end of the PCI board bracket Low profile type Full height type IMPORTANT Do not touch the terminals of the riser cards and PCI boards with your bare hand Fingerprints and dust left on them cause the server to malfunction m Ifyou are unable to install a PCI board correctly remove it and then install it again Be careful not to apply excess force to a PCI board or riser card Doing so may damage the card Upgrading Your Server 9 51 NOTES Confirm that the top end of the PCI board bracket is inserted in the designated slot of the riser card m Some PCI boards have terminal section that extends over the mating connector 10 Secure the board with a screw removed in Step 6 ET EF LIL 7
10. JEJE ETL GF GAG TAA TO BAAI 7 LA Low profile type Full height type 11 Insert the riser card into the slot on the mother board Align the riser card terminal section with the slot on the mother board and firmly push the riser card until it is fully seated 9 52 Upgrading Your Server 12 After the insertion press the riser card down with your fingers until it is fully seated 13 Install the components you removed previously 14 Verify that POST displays no error messages If POST displays an error message take a note on the message and see the POST error messages listed in Chapter 8 15 Select Yes for Advanced Reset Configuration Data This setting is required to change the hardware configuration data See Chapter 4 for details 16 Start the BIOS configuration utility in the installed card and set up the card Presence absence of the utility and the start and operation methods depend on the card For details see the manual provided with the card Removal Remove a PCI board in reverse order of the installation steps Upgrading Your Server 9 53 USE OF INTERNAL HARD DISK DRIVES IN THE RAID SYSTEM This section describes how to use hard disk drives in the hard disk drive bays of the server in the RAID System You can build a RAID System by using the Internal RAID Controller equivalent to N8103 116 or optional RAID Cont
11. See Chapter 9 Use a small brush to loosen any dust and debris on the mother board Use computer grade canned air to blow dust off components on the mother board aS Se gt Use a small vacuum cleaner with plastic tip to vacuum out dust and debris from the interior of the server Reinstall the covers See Chapter 9 Reconnect all power cables and turn on the server Maintenance 7 5 Cleaning the Keyboard Mouse Make sure that the server and peripheral devices are all off powered the POWER SLEEP LED goes off and then wipe the keyboard surface with a dry cloth The mouse operation depends on the degree of smoothness of the internal ball rotation To keep the mouse ball clean use the mouse in a place with little dust Follow the steps below to clean the mouse regularly 1 10 11 Prepare cold or lukewarm water neutral detergent alcohol two dry soft clothes and cotton swabs Make sure that the server is off powered the POWER SLEEP LED goes off Turn the mouse upside down and rotate the mouse ball cover counterclockwise to remove it Take out the ball from the mouse Cover the bottom of the mouse with your hand and turn your hand holding the mouse the mouse is on your palm with the button upward The mouse ball is released onto your palm Mouse ball Mouse ball cover Bottom View Roller Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water and s
12. Software resources such as operating system information and drivers running on each server m Server failures On screen real time displays provide the system administrator with the failure type location cause and suggested corrective action Failure data includes hardware failure information such as system board temperature memory failure crashes and software failure information m Performance NEC ESMPRO monitors server performance and displays server usage on the screen and displays information such as the rate of CPU load memory usage disk usage and LAN traffic Usage threshold values can help the system administrator monitor and prevent server overloads For installation procedure and detailed explanations on NEC ESMPRO refer to the online document in the NEC EXPRESSBUILDER DVD Installing and Using Utilities 6 19 NEC DianaScope NEC DianaScope is software for the remote management of the server See the online documents for details on the functions and installation of NEC DianaScope i Dianascope Microsoft internet Explorer File Edt vew Favortes Tools Help O O DAO Omn kas Que 8 26 3 ses tp cabot arascopeopslonmonston ip NEC Empowered ty innovation B DPEenies Le E Brueherry ged Tai N5 SHFTJIS_ EUCIP UTF 8 Cees 300 sec Item Speci fi c Hl p 7 14 5 35H1 Syst em Dat e gf 2004 lt Tab gt lt Shift Tab gt or Legacy FI oppy A 41
13. T Select Win Select Save main T yy dows c 1 applic m pariingfets dt Ginn feg If you want to join in a domain enter the account name password of the domain If not select Join in a workgroup and click Next Join in aworkgroup Workgroup name WORKGROUP T Joiminadomain Sa Ss Default Version 5 XX XXX XX Installing and Using Utilities 6 15 12 Select the installing components Select Windows components steps are displayed Confirm the parameters modify if necessary and then click Next W Parameter File Creator _ ojx EXPRESSBUILDER Select Save applic u pardindteis tions Select the installing Windows components Application Server T Intemet Information Services IIS Detail settings p Management and Monitoring Tools M Simple Network Management Protocol Detail settings O Network Monitor Tools p Networking Services Other Network File and Print Services I Simple TCPAP Services T File Services for Macintosh I Dynamic Host Configuration Protocol DHCP IP Print Services for Macintosh I Domain Name System DNS I Print Services for Unix I Windows Intemet Name Services WINS Default EE EE Version 5 XX XXX KX 13 Select the installing applications Select applications steps are displayed Confirm the parameters modify if necessary and then click N
14. Toll number Provide the 000000 000000 000000 000000 000000 000000 000000 000000 000000 hange product key only if requested to do so bythe c ce representative gave you A B Cc B E F G To continue click Next Cane Padu e Remind Me Later SETTING FOR COLLECTING MEMORY DUMP DEBUG INFORMATION Set for collecting memory dump using the procedure described in Chapter 5 Appendix E Installing Windows Server 2003 This section explains how to install the Windows Server 2003 BEFORE INSTALLING WINDOWS SERVER 2003 Read the following notes or information before installing the Windows Server 2003 Optional Board Supported by NEC EXPRESSBUILDER The NEC EXPRESSBUILDER DVD attached to your server supports the following optional boards NOTE If you want to install the other boards by using a driver floppy disk OEM FD for Mass storage device except ones listed below see Installing with the OEM FD for Mass storage device and Installing Optional Mass Storage Driver of Parameter File Creator in Chapter 6 m Controllers supporting installation of OS with Express Setup N8103 116 RAID controller 128 MB RAIDO 1 N8103 117 RAID controller 128 MB RAIDO 1 5 6 m Other controllers N8103 75 SCSI Controller N8103 90 Disk Array Controller External SAS HDD N8103 95 SCSI Controller N8103 104 SAS Controller N8103 107 SCSI Controller Option E 2 Installing Windows Server 2003 Servic
15. XX BIOS Rev YYYY POST in progress This is not an error XX POST code YYYY BIOS version CPU Reconfigured POST completes with processor Contact your service degraded representative Try the following steps to cancel the error 1 Start BIOS SETUP 2 Select Main Processor Settings Processor Retest Yes 3 Select Exit Exit Saving Changes Mem Reconfigured POST completes with memory Contact your service degraded representative Try the following steps to cancel the error 1 Start BIOS SETUP 2 Select Advanced Memory Configuration Memory Retest Yes 3 Select Exit Exit Saving Changes 8 10 Troubleshooting On screen message Description Action Memory C Err XX A correctable error frequently occurs in DIMM Contact your service XX representative Memory U Err XX An uncorrectable error has occurred in DIMM XX PCI Bus PERR XX A PERR has occurred in the PCI bus XX PCI Bus SERR XX A SERR has occurred in the PCI bus XX Mem Err Disable A correctable memory error frequently occurred Prepare To Boot POST completes normally This is not an error Messages displayed on lower line BMC message When the following messages are displayed on the virtual LCD restart your server by turning off and on If an error still occurred contact your service representative for maintenance On screen mes
16. 2 mode x 1 Internal backup device One IDE SCSI or USB device of 3 5 inch 9 cm width and 1 6 inch 4 cm height can be installed For connection a separately priced interface cable is required Additional Hard disk drive bay 6 slots bay 3 5 inch floppy disk 1 slot drive 3 5 inch device bay 1 slot Additional slot Full height Standard 3 slots PCI EXPRESS x8 1 slot 64 bit PCI X 100MHz 2 slots When N8116 07 option is installed 3 slots 64 bit PCI X 133MHz 1 slot 64 bit PCI X 100MHz 2 slots When N8116 18 option is installed PCI EXPRESS x8 1 slot PCI EXPRESS x4 2 slots Low profile Standard 3 slots PCI EXPRESS x8 1 slot PCI EXPRESS x4 2 slots Contains factory installed RAID Controller equivalent to N8103 116 A 2 Specifications NEC Express5800 120Rj 2 nom N8100 1410F N8100 1411F N8100 1440F N8100 1412F Display Graphics accelerator Embedded on mother board Video RAM 8MB Graphic display 640x480 800x600 1 024x768 1 280x1 024 16 770 000 colors max LAN interface 2 ports 1000Base T 100Base TX 10Base T and 1 management port 100Base TX 10Base T Interface Keyboard mouse MINI DIN 6 pin connector 1 port Analog RGB MINI D sub 15 pin 1 port Serial D sub 9 pin 2 ports 1 for front panel 1 for rear panel RS 232C compliant USB2 0 4 ports 2 for front panel 2 for rear panel Network 1000Base T 100Base TX 10
17. Description Team 0 Event Type Event Source Event Category Event ID Description Event logs in using Intel Network adapter teaming Warning IANSMiniport None 11 Adapter link down Intel R PRO 1000 Warning IANSMiniport None 13 Intel R PRO 1000 has been deactivated from the team Error IANSMiniport None 16 The last adapter has lost link Team network connection has been lost Warning IANSMiniport None 22 Primary Adapter does not sense any Probes Intel R PRO 1000 Possible reason partitioned Team Above mentioned event log will appear when the system starts There is no problem in LAN driver operation Troubleshooting 8 19 Problems with RAID System Configuration Check the following if the server configuring a RAID System does not operate properly or a management utility does not operate correctly If a relevant item is found follow the processing method Fail to install the OS Q Is the RAID Controller configured Provide proper configuration for the RAID Controller by using the WebBIOS Fail to start the OS L Is the BIOS of the RAID Controller changed Set the BIOS correctly by using the WebBIOS U Does POST recognize the RAID Controller After making sure that the RAID Controller is connected correctly then power on the server If the RAID Controller is not recognized correctly despite correct connection the RAID Controller may be failed C
18. IMPORTANT In the situation below make sure to apply Updating the System and Hotfix KB921411 m Modified system configuration m Recovered the system using recovery process NOTE If you use Windows Server 2003 x64 Editions CD ROM which includes Service Pack 2 the application of Hotfix KB921411 is not required D 10 Installing Windows Server 2003 x64 Editions Application Process of the Hotfix KB921411 Apply the Hotfix KB921411 before execute Updating the System 1 Log on to the system by the account with administrator authority to the server such as administrator Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server Click Start menu and Run and then execute the following command lt When Windows Server 2003 x64 Editions is used gt 002 win winnt w2k3amd qfe jpn kb921411 exe When the following message is displayed click Next After that follow the message to continue the process Software Update Installation Wizard Use this wizard to install the following software update Hotfix for Windows x64 KB921411 Before you install this update we recommend that you Back up your system Close all open programs You might need to restart your computer after you complete this update To continue click Next i Cancel Installing Windows Server 2003 x64 Editions D 11 5 When the following message is display
19. The LED goes on when the power is turned on 9 20 Upgrading Your Server DRIVE COVER Open the drive cover when installing removing a processor and backup file device or reconnecting an internal cable Removal See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Slide the drive cover toward the rear of the server while pressing the lock button on the cover 4 Lift off the drive cover from the server Upgrading Your Server 9 21 Installation When installing the drive cover confirm that the tab of the cover is securely inserted into the slot in the server frame Slide the drive cover toward the rear of the server The drive cover is locked when a distinct click is heard At this time check the release button for normal state NOTE The system must be operated with the drive cover installed to ensure proper cooling 9 22 Upgrading Your Server LOGIC COVER Open the logic cover when installing removing a DIMM processor and PCI add in card or reconnecting an internal cable Removal 1 See the section Preparing for Installation and Removal described earlier to prepare 2 Pull out the server from the rack 3 Loosen a captive thumbscrew at the rear of the server 4 Slide the logic cover toward the rear of the server and lift off the cover from the server Y MA
20. The SCSI controller driver will be installed automatically Installing SAS Controller Driver N8103 104 If you utilize SAS controller driver N8 103 104 update your system with NECEXPRESSBUILDER DVD attached to your system The SAS controller driver will be installed automatically Installing Disk Array Controller Driver N8103 90 The Disk Array Controller driver will be installed automatically Installing Windows Server 2003 x64 Editions D 23 About Windows Activation Windows Server 2003 x64 Editions must be activated before you can use Windows Server 2003 x64 Editions Windows activation process is as follows 1 Click Run on Start menu Type as follows in the Open box and click OK oobe msoobe a _peoy Type the name of a program folder document or z Internet resource and Windows will open it For you R Activate Windows Let s activate Windows This copy of Windows must be d with Microsoft before you can continue over the Internetis quick and easy You don t need to give your name or other personal information when you activate Windows Do you want to activate Windows no ommitted to your ent To continue click Next D 24 Installing Windows Server 2003 x64 Editions The following screen is displayed 3 R Activate Windows Activate Windows by phone Just four steps and you re done SE AET Select your location Step2 Calla number be ith a custom Toll free number
21. The number of hard disk drives depends on the model The server containing a RAID Controller can connect one or two of these devices For details on the number of devices connected see the manuals provided with the RAID Controller and disk expansion unit IMPORTANT A disk expansion unit is provided with no hard disk drives You need to purchase hard disk drives separately An optional cable may be required to connect with a disk expansion unit Refer to the manual coming with the disk expansion unit for details After connecting the disk expansion unit use the RAID configuration utility in the chip on the board to set the disk expansion unit in a RAID System RAIDO RAID1 or RAIDS For details on settings and the setting methods refer to the manual provided with the board While a disk expansion unit is set in a RAID System you can use the Auto Rebuild feature of the RAID Controller to restore data if one of the hard disk drives installed in the disk expansion unit fails Replace the failing hard disk drive while the power is on Hot swapping Upgrading Your Server 9 57 BACKUP DEVICE The server has one slot for installing a backup device such as a magnetic tape drive IMPORTANT ASCSI cable K410 147 00 and PCI SCSI controller card are necessary for installing a SCSI backup device Set OFF for the terminating resistor of the backup device you are going to install and set a SCSI ID different from those of o
22. 26 Upgrading Your Server Locate the DIMM socket which you are going to install DIMM Make sure the clips at either end of the DIMM socket s are pushed outward to the open position 10 Holding the DIMM by the edges remove it from its anti static package 11 Position the DIMM above the socket Align the small notch at the bottom edge of the DIMM with the key in the socket NOTE Make sure of the orientation of the DIMM Position the DIMM so that a notch in the bottom edge of the DIMM aligns with the keyed socket Applying too much pressure can damage the socket Keyed DIMMs insert only one way Key slot Key 12 Insert the bottom edge of the DIMM into the socket 13 When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place IMPORTANT m To avoid damage to the socket do not apply excessive force while pressing the DIMM m Make sure the clips are firmly in place Upgrading Your Server 9 27 14 Reinstall the processor duct NOTE Place the internal USB cable onto the processor duct see figure above 15 Reinstall the support arm USB cable Support arm 9 28 Upgrading Your Server NOTES m Make sure the support arm holds the processor duct firmly see figure below m When the support arm comes up you may lose the screws Press firmly the support arm before tightening the screws
23. 2GB 8GB 4GB 4 2GB 2GB 1GB 1GB 1GB 1GB 8GB 4GB 5 2GB 2GB 1GB 1GB 2GB 2GB 10GB 5GB 6 2GB 2GB 2GB 2GB 1GB 1GB 10GB 5GB 7 2GB 2GB 4GB 4GB 4GB 4GB 12GB 6GB 8 2GB 2GB 2GB 2GB 2GB 2GB 12GB 6GB 9 2GB 2GB 1GB 1GB 4GB 4GB 14GB 7GB 10 2GB 2GB 4GB 4GB 1GB 1GB 14GB 7GB 11 2GB 2GB 2GB 2GB 4GB 4GB 16GB 8GB 12 2GB 2GB 4GB 4GB 2GB 2GB 16GB 8GB 13 2GB 2GB 4GB 4GB 4GB 4GB 20GB 10GB 14 4GB 4GB 4GB 4GB 4GB 4GB 24GB 12GB 15 8GB 8GB 8GB 8GB 8GB 8GB 48GB 24GB 9 34 Upgrading Your Server Online Spare Memory The online memory spare feature puts a group of memory devices within a memory branch into standby status as spare devices If an unrecoverable error occurs in a DIMM of the running group the feature automatically changes the running DIMM from the failed one to a DIMM in the standby group to continue the processing Mother board Memory controller In operation Standby NOTE The operating system recognizes the memory devices as those with capacities less than the actual physical capacities The recognized capacities vary depending on the number of DIMMs and the physical capacity per DIMM Upgrading Your Server 9 35 The online spare memory feature can be used under the following conditions m Install memory devices to more than one group in each memory branch
24. 73 2 GB 15 000 rpm SAS 8150 201 146 GB 15 000 rpm SAS 8150 226 300 GB 15 000 rpm SAS ZZZZZZ Z NOTE SAS and SATA2 hard disk drives cannot co exist The Internal RAID Controller equivalent to N8103 116 supports RAID levels 0 1 5 and 6 To use RAID 5 or RAID 6 you need to additionally install the optional N8103 119 RAID Upgrade Kit The hard disk drive bay may contain up to six hard disk drives The port numbers are factory assigned to hard disk drives as shown below Port 0 Port 3 Port 1 o Coo a0q0000000000000000 000000000000000000 DOOUOOOOUDOOOE 7 OOOO Oooogogoo00o0o0o000o ooooog Port 2 Upgrading Your Server 9 9 The hard disk drive bays are connected to the Internal RAID Controller equivalent to N8 103 116 when the server is shipped How to use the hard disk drives in a RAID System is described below Internal RAID Controller equivalent to N8103 116 m When using the Internal RAID Controller equivalent to N8 103 116 Use WebBIOS or Universal RAID Utility to build configure and manage the RAID System See RAID System Configuration in Chapter
25. Did you install drivers for connected optional devices Some optional devices require specific device drivers Refer to the manual that comes with the device to install its driver Q Is BIOS configuration correct gt When the server has PCI devices connected make sure to set the PCI device interrupt and others with the BIOS SETUP utility of the server Most PCI devices generally do not require any change to the configuration but some boards do require specific settings Refer to the manual that comes with the board for details to make correct settings lt Menus to check Advanced PCI Configuration PCI Slot xx ROM x PCI slot number gt Some devices connected to the serial or parallel port may require I O port address or operation mode settings Refer to the manual that comes with the board for details to make correct settings lt Menu to check Advanced Peripheral Configuration gt The POWER switch and sleep feature are disabled Q Is the POWER switch masked by the BIOS feature The BIOS can disable power off with the POWER switch after the operating system is started including shutdown by pressing the POWER switch for at least four seconds Run the BIOS SETUP utility to change settings see Chapter 4 Troubleshooting 8 15 The keyboard or mouse fails to operate Q Is the cable properly connected You must use the provided keyboard mouse branch cable Y cable for this server
26. Hidden files and folders Show hidden files and folders radio button from Advanced settings in the View tab Check off the following check box in the Files and Folders from Advanced settings in the View tab and then click OK Hide extensions for know file type Hide protected operating system files Recommended When the message You have chosen to display protected operating system files is displayed click Yes Make sure of the files Open lt System drive gt WINDOWS system32 drivers directory and make sure usbhub sys and usbport sys are exists in the directory If you can not found them copy the files according to the following process 1 Open lt System drive gt WINDOWS system32 dllcache directory 2 Copy usbhub sys and usbport sys from the directory noted above to lt Systemdrive gt WINDOWS system32 drivers Restart the system Refer to Application process of the Hotfix KB921411 and apply the Hotfix for Windows x64 KB921411 Refer to Application process of Updating the System and execute Updating the System Restart the system With that process is finished Installing Windows Server 2003 x64 Editions D 15 DRIVER INSTALLATION AND ADVANCED SETTINGS This section describes on how to install and setup various standard drivers mounted on the device For the information on installing and setting up the driver that is not described in this section please refer to the
27. Installed o PCI Slot 3C Model name Seriaino Date Installed en Printer Model name Serial No Manufacturer Cate Installed Additional Cabinet for Disk Model name Serial No pO ate instaticd External Peripheral Device 1 Modelname CT Seria Now Manufacturer atte Installed External Peripheral Device 2 Modelname CT Seria Now O Manufacturer CT atte Installed External Peripheral Device 3 Modelname Seria Now Manufacturer CT atte Installed External Peripheral Device 4 Modelname CT Seria Now Manufacturer CT atte Installed Product Configuration Record Table G 3 Software nei Cae OS Name Version Application of RUR media O Apply Name Version File system O FAT O HPFS 7 NTFS O Others noo od Licensed software installed Application running when a failure occurred G 4 Product Configuration Record Table This page is intentionally left blank
28. Pulling the device carrier completely with USB cable being connected may cause damage to the USB connector lt rie i vy IL TTT TTT RTT Upgrading Your Server 9 59 5 While pushing the latching tab that secures the device bay push the device carrier out of front of the server IMPORTANT Be careful not to bend the latching tab by applying excess force If the tab bends straighten it out as it was 6 Take out the device carrier from the front of the server 7 9 60 Upgrading Your Server 8 Remove the front panel IMPORTANT Keep the removed front panel for future use 9 Insert the backup device into the device carrier 10 Secure the backup device with the provided screws Tighten two screws on each side Screw hole not used NOTES m Besure to use the screws provided with the backup device m Position the backup device so that the device screw holes align with the screw holes in the device carrier m If you feel difficult to connect the cable of the long device slide the device to the front and then connect the cable Upgrading Your Server 9 61 11 Connect the power cable and interface cable to the device Power Cable Attached Attached NOTE Connect the power cable with its connector marked
29. The server can operate if the memory branches may be different in the number of DIMMs For example no error occurs if memory branches 0 and 1 include four DIMMs or two groups and six DIMMs or three groups respectively m DIMMs installed in a specific memory branch should have the same capacity The server can operate as long as DIMMs of the same capacity are installed in each memory branch For example the server can operate if the total capacity of memory branch 0 is different from that of memory branch 1 m Run SETUP see Chapter 4 change parameters appropriately in the Sparing menu selected as shown below save the settings and exit from SETUP Advanced Memory Configuration Sparing m Install memory devices in the following order Group 1 Group 3 Group 5 for memory branch 0 Group 2 Group 4 Group 6 for memory branch 1 The following sparing can be neither configured nor set m Sparing to anther memory branch m Specification of arbitrary memory devices as spare The group of the largest number within a specific memory branch can be specified as spare The table below lists examples of DIMM installation patterns enabling the online spare memory feature to be used While the following patterns are provided for memory branch 0 the same patterns can also be adapted to memory branch 1 Memory Blanch 0 Capacity Example Group 1 3 5 Physical Logical 1 1GB 1GB 4GB 1G
30. This page is intentionally left blank Appendix D Installing Windows Server 2003 x64 Editions This section explains how to install the Windows Server 2003 x64 Editions NOTICE Read the following notes or information before installing the Windows Server 2003 x64 Editions Optional Board Supported by NEC EXPRESSBUILDER The NEC EXPRESSBUILDER DVD attached to your server supports the following optional boards NOTE If you want to install the other boards by using a driver floppy disk OEM FD for Mass storage device except ones listed below see Installing with the OEM FD for Mass storage device and Installing Optional Mass Storage Driver of Parameter File Creator in Chapter 6 m Controllers supporting installation of OS with Express Setup N8103 116 RAID controller 128 MB RAIDO 1 N8103 117 RAID controller 128 MB RAIDO 1 5 6 m Other controllers N8103 75 SCSI Controller N8103 90 Disk Array Controller External SAS HDD N8103 95 SCSI Controller N8103 104 SAS Controller N8103 107 SCSI Controller Option D 2 Installing Windows Server 2003 x64 Editions Service Pack Which EXPRESSBUILDER Supports The EXPRESSBUILDER DVD attached to the server supports following combination of the OS installation media and Service Pack m Windows Server 2003 R2 x64 Edition OS installation media with Service Pack 2 OS installation media No Service Pack Service Pack 2 OS instal
31. Windows can be operated on NEC Express5800 Server you can use the other procedure described later Follow the steps below Prepare one 3 5 inch floppy disk Turn on your NEC Express5800 Server Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server Press the RESET switch or press Ctrl Alt and Delete to reboot the server You may also turn off and then on again to reboot the server The system will boot from the DVD ROM and NEC EXPRESSBUILDER starts Select Create the OEM Disk for Windows from Tools Menu step Installing Windows Server 2003 x64 Editions D 5 Select Create an Windows Server 2003 x64 Editions OEM Disk for EXPRESSBUILDER at Create OEM Disk and click Perform Insert a floppy disk into the floppy disk drive according to the instruction on the screen Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER will be created Write protect and attach a label then keep it safely Create from Autorun Menu This menu requires Microsoft Windows XP Vista or Windows Server 2003 or later You can create Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER from Autorun Menu if you have the computer on which the above operating systems operate Follow the steps below Prepare one 3 5 inch floppy disk Start the Operating System Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server The Menu will appear Click Create drive disk and select OEM Dis
32. after a few seconds Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device No not this time Click Next to continue 4 Click OK to restart the system 5 When the reboot is started Remove the NEC EXPRESSBUILDER DVD from the optical disk drive immediately Installing Windows Server 2003 E 15 Recovery Process If Updating the System is executed before the application of the Hotfix for Windows Server 2003 KB921411 may be displayed on the USB root hub If is displayed on the USB root hub perform application of the Hotfix for Windows Server 2003 KB921411 and the Updating the System according to the following process 1 Start the Windows Explorer and click Tools and Folder Options 2 Select Files and Folders Hidden files and folders Show hidden files and folders radio button from Advanced settings in the View tab 3 Check off the following check box in the Files and Folders from Advanced settings in the View tab and then click OK Hide extensions for know file type Hide protected operating system files Recommended When the message You have cho
33. again If the same error message reappears you may assume there is no hardware error To ensure normal operation of the server however make sure to follow the following restrictions m Do not make any keyboard entry or use the mouse before the memory count appears on the screen following the server power on m Do not make any keyboard entry or use the mouse before the start up message of the SCSI Configuration Utility appears on the screen following the server reboot IMPORTANT Take a note on the on screen message before contacting your service representative The alarm indication would be a great help for maintenance 8 4 Troubleshooting POST Error Messages When POST detects an error it displays an error message on the display unit screen The following table lists error messages and actions to take IMPORTANT Take a note on the messages displayed before consulting with your service representative Alarm messages are useful information for maintenance Error Error message Recommended Action code 0200 __ Failure Fixed Disk Contact your service representative 0210 Stuck Key Disconnect the keyboard and connect it again 0211 Keyboard error Disconnect the keyboard and connect it again If the error cannot be corrected contact your service representative 0213 Keyboard locked Unlock key switch Release the lock of the key switch If the
34. be used Contact your service representative Troubleshooting 8 5 Error Error message Recommended Action code 02D1 System Memory exceeds the CPU s caching Contact your service representative limit 02F4 EISACMOS not write able 02F5 DMA Test Failed 02F6 Software NMI Failed 02F7 Fail safe Timer NMI Failed 0B22 Processors are installed out of order Request the maintenance to replace the CPU 0B28 Unsupported CPU detected on CPU socket Make sure that the server supports the 1 CPU If you are not sure contact your 0B29 Unsupported CPU detected on CPU socket Service representative to request the 2 maintenance 0B30 FAN1 Alarm occurred Clean the internal cooling fans 0B31 FAN2 Alarm occurred Contact your service representative to 0B32__ FAN3 Alarm occurred replace the fan 0B33 FAN4 Alarm occurred 0B34 FANS Alarm occurred 0B35__ FANG Alarm occurred 0B36 FAN7 Alarm occurred 0B37 FAN8 Alarm occurred 0B42 __ Resource Conflict Contact your service representative 0B43 ___ Warning IRQ not configured 0B45__ System configuration Data Write Error OB50__ Processor 1 with error taken off line Because an error is detected in every CPU 0B51_ Processor 2 with error taken off line the system is forcibly started Contact your OB5F Forced to use Processor with error service repres
35. configuration tool Refer to BMC configuration manual Use the NEC EXPRESSBUILDER to configure the remote management card see Chapter 6 8 8 Troubleshooting Beep Codes If an error occurs during the POST the server beeps indicating the type of error Each number indicates the number of short beeps and a hyphen indicates a pause For example the beep interval 1 5 2 2 indicates 1 beep pause 2 beeps pause 2 beeps pause and 3 beeps notifying that no processor is detected on the mother board error Beep code Description Recommended action 1 2 Option ROM initialization 1 Check if the optional add in card is properly error installed 2 Run the BIOS SETUP utility to check the IRQ assignment 3 Ask your service representative to replace the add in card or mother board 3 3 ROM checksum error Replace the mother board 1 2 2 3 1 3 1 1 DRAM refresh test error 1 Check if the DIMM is properly installed 2 Remove the DIMM once and then re install it to check if it operates normally 3 Ask your service representative to replace the failed DIMM or mother board 1 3 1 3 Keyboard controller error 1 Check if the keyboard is properly connected 2 Replace the mother board 1 3 3 1 No memory or capacity 1 Check if the DIMM is properly installed check error 2 Remove the DIMM once and then re install it to 1 3 4 1 DRAM address error check if it operate
36. device carrier 12 Secure the backup device with the provided screws Tighten two screws on each side gt WW Screw hole not used NOTES m Be sure to use the screws provided with the backup device m Position the backup device so that the device screw holes align with the screw holes in the device carrier m If you feel difficult to connect the cable of the long device slide the device to the front and then connect the cable 9 72 Upgrading Your Server 13 Connect the power cable and interface cable to the device USB Cable Power Cable NOTE Connect the power cable with its connector marked with TAPE to the power connector on the device 14 Insert the USB cable into the server from the slot of backup file bay see figure below 15 Insert the device carrier into the backup device bay halfway ey ee Upgrading Your Server 9 73 16 Connect the power cable to the backplane as shown in the figure below 17 Insert the device carrier into the device bay until it locks It is locked when a click is heard NOTE Be careful not to catch the connected power extension cable in inserting the device carrier 18 Route the USB cable as shown in figure below USB cable 19 Install the components you removed previously 20 Install the device driver Refer to the manual that comes with the device
37. disk is DVD so that a client computer which you want to use for managing the server needs a DVD drive If you want to install the management software of EXPRESSBUILDER to the client without the DVD drive make a CD R from EXPRESSBUILDER DVD according to the following steps NOTE This procedure can copy only one CD at the purpose of installing the management software to the client 1 Insert the EXPRESSBUILDER DVD to the computer which has a DVD drive If Autorun menu appears close the menu Copy the below files of EXPRESSBUILDER to a hard disk by using Explorer root folder 002 copy version xml ar_menu copy this sub folder doc copy this sub folder win copy this sub folder 4 Delete the ar_menu autorun_menu xml on the hard disk and rename the ar_menu autorun_en xml on the hard disk to the autorun_menu xml 5 Copy the above files folders to a CD R Match the root folder when you burn a CD R Delete the files folders that you copied at step 3 Insert the CD R to a client computer which you want to install the management software Kick the below file of the CD R by using Explorer 002 ar_menu autorun_menu exe for Windows 32 bit edition autorun_menu_x64 exe for Windows 64 bit edition F 2 Using a Client Computer Which Has a CD Drive This page is intentionally left blank Appendix G Product Configuration Record Table Use this table for information about setup and system environment change
38. earlier to prepare IMPORTANT Be sure to turn off the power Failure to do so causes the server to malfunction or fail 2 Pull the cable arm toward the rear of the server and confirm the slot for installing an optional power supply unit 3 Hold and pull the lever of the blank cover and remove the blank cover peuaanr VEAL VA Ar eave We ENANA AN y a O E AAS IMPORTANT Keep the removed blank cover for future use Upgrading Your Server 9 17 4 Insert the power supply unit Contact terminals 5 Grasp the handle and firmly push the power supply The power supply unit is locked when a distinct click is heard 9 18 Upgrading Your Server 6 Connect two power cords Use the power cord provided with the standard power supply unit and the one provided with the system The AC POWER LEDs flash when the power cords are connected Power supply unit 2 Power supply unit 1 Option Standard Power cord for power supply unit 1 Power cord for power supply unit 2 AC POWER LEDs 7 Power on the server The AC POWER LEDs go on 8 Confirm by the STATUS LED or on the POST screen that there are no errors related to the power supply units See Chapter 8 for details on the error messages If the AC POWER LEDs are off reinstall the power supply units If the same error message still appears contact your service
39. hard disk drive confirm the slot in which the DISK LED of the hard disk drive is amber before starting the removal on a rT 35 Js 2 Co 5 GL I I I YO 1 Q amp I T o gt 1 QI T 7o Co ae Co TT a o CST Ve a er o T AR qQ r T 7o O ce D p 2 e a ee Ee E DISK LED 1 See the section Preparing for Installation and Removal described earlier to prepare 2 Push the lever to unlock and open the handle 3 9 14 Upgrading Your Server 4 Ifusing the server with the hard disk drive removed install the dummy tray in the empty slot 5 Power on the server and run SETUP utility Select Boot menu to set the boot priority When you have removed hard disk drive the boot priority stored in BIOS is cleared See Chapter 4 for details 6 Install the front bezel you removed previously Upgrading Your Server 9 15 Notes on Replacing Hard Disk Drives in the RAID System When the hard disk drives are in the RAID System you can restore the state before an error using the auto rebuild feature that stores the data in the old hard disk drive into a new one The auto rebuild feature is available for the RAID 1 RAIDS or RAID6 Auto rebuild is carried out when you hot swap a failed hard disk drive with a new one replace the disk while the
40. is used for starting the ROM DOS system Test and diagnostics This function allows you to diagnose this computer See Chapter 7 Installing and Using Utilities 6 5 m Maintenance Tools Redirection Mode If you want to operate this computer via the BIOS redirection the console less function select this item NOTE If you operate this computer via the Remote KVM function select the Maintenance Tools Normal mode Automatic select at 1 seconds The menu s functions are the same as the Maintenance Tools Normal Mode 6 6 Installing and Using Utilities Autorun Menu When the EXPRESSBUILDER disk is inserted into the DVD drive Windows automatically launches the menu as shown below E NEC EXPRESSBUILDER This menu is used to m Read the User s Guide or the other documents m Update the server system Windows drivers and m Install the management software NOTES m This menu requires Microsoft Windows XP Vista or Windows Server 2003 or later m Some documents are provided in PDF format Use the Adobe Reader to view or print these documents If the menu does not appear select My computer by using the Explorer and double click the icon of the DVD drive that contains the EXPRESSBUILDER DVD Some menu items are grayed out when the logon user does not have the authority of the administrator or the menu item is not available for your system To use the menu m Click on
41. location Advanced radio button and click Next 5 Select the Search for the best driver in these locations radio button and check off the Search removable media floppy CD ROM check box 6 Check the Include this location in the search check box and when using N8104 111 specify 002 win winnt w2k3amd d13 pro100 winx64 Then click Next When using N8104 119 120 121 122 125 126 specify 002 win winnt w2k3amd d13 pro1000 winx64 Then click Next 7 Click Finish D 20 Installing Windows Server 2003 x64 Editions Adapter Fault Tolerance AFT Adaptive Load Balancing ALB Adapter Fault Tolerance AFT is a feature that creates a group containing more than one adapter and automatically converts the process of the working adapter to the other adapter in the group when any trouble occurred on that adapter Adaptive Load Balancing ALB is a feature that creates a group containing more than one adapter and enhance the through put by operating packet transmission from the server by all the adapters This feature includes AFT feature IMPORTANT m AFT ALB setup must be operated after installing the drivers and restarting the system m All the adapters specified as a group of Adapter Teaming must exist on the same LAN If they are connected to the separate switches they will not work normally m The adapters specified as a group of Adaptive Load Balancing ALB can be connected to only
42. menu will appear 3 Right click on the screen or left click Setup Windows The menu will appear ET xi NEC EXPRESSBUILDER SS ww Installing and Using Utilities 6 9 4 Click Parameter File Creator mm xi NEC EXPRESSBUILDER O O Menu items Read documents Parameter File Creator Create driv pstallth NET Fi amework Ver2 0 Redistributable Package Install the NET Framework Yer2 0 Redistributable Package x64 A a Install the Microsoft Visual C 2005 SP1 Redistributable Package x86 Setup softwa Parameter File Creator 6 10 Installing and Using Utilities 5 Load Parameters step is displayed Select Do not load parameters from the menu click Next W Parameter File Creator palsies NEC EXPRESSBUILDER Step w u a gt The Parameter File Creator creates and modifies the parameters file To create a parameters file select Do not load a parameter To load a parameters file select Load a parameter Input the path of the parameters file Do not load parameters C Load parameters Reference Version 5 XX XXX XX 6 Select the installing Operating System Select Install the Windows 32bit editions from the menu click Next W Parameter File Creator _ 2151 x NEC EXPRESSBUILDER Step ma T ear Select the installing Operating System eet If Install other Operating System is selected EXPRESSBUILDER only creates a
43. or injured Take the disc out of the optical disk drive confirm that it is not dirty or injured reset and click OK 8 16 Troubleshooting Fail to access the hard disk drive Refer to the documentation supplied with the RAID Controller m m Is the hard disk drive applicable to the server Operation of any device that is not authorized by NEC is not guaranteed Is the hard disk drive properly installed Make sure to lock the hard disk drive with the lever on its handle The hard disk drive is not connected to the internal connector when it is not completely installed see Chapter 9 Fail to access the internal or external SCSI devices m m Is the SCSI device applicable to the server Operation of any SCSI device that is not authorized by NEC is not guaranteed Are SCSI devices properly configured When the server has external SCSI devices connected hard disk drive settings including SCSI ID and terminator are required Refer to the manual that comes with the SCSI device for details Are the SCSI controllers including optional controllers properly configured Use the SCSI BIOS setup utility for proper configuration of SCSI devices connected to the SCSI connector on the mother board When the server has an optional SCSI controller installed and SCSI devices connected to it use the SCSI BIOS setup utility that comes with the optional SCSI controller for proper configuration See
44. representative Upgrading Your Server 9 19 Replacing a Failing Power Supply Unit Replace only a failing power supply unit Or ie ON IMPORTANT Do not remove a power supply unit operating normally NOTE If one power supply unit fails while the server contains two power supply units in a redundant configuration the failing power supply unit can be replaced with the system operating power on state Skip step 2 Locate the failing power supply unit by the AC POWER LED on the rear of each power supply unit The LED of the failing power supply unit is amber Shutdown the system and press the POWER switch to turn off the power Disconnect the power cord from the failed power supply Hold the handle of the failing power supply While pressing the lever pull the power supply to remove if from the chassis If operating the server with a single power supply unit without installing a new one install the cover you removed in step 3 of installation procedure IMPORTANT To maintain the cooling effect in the server install the blank cover in the vacant slot Install the new power supply unit taking steps 4 to 8 of Installation and confirm that the power supply unit is installed normally NOTE If one of the two power supply units of the server is replaced while the power is on the POWER LED of the new power supply unit goes on If it is replaced while the power is off the LED flashes
45. terminals or parts To store or carry any component place it in an anti static bag 9 4 Upgrading Your Server PREPARING FOR INSTALLATION AND REMOVAL Follow the procedure below to prepare for installing or removing components 1 Shutdown the OS Shutdown process is not required if the hard disk drives and the additional power supply units are hot swappable 2 Unlock the front bezel with the security key Security key slot 3 Remove the front bezel from the chassis IIIT 0 N LLLI T Pe PEN PEE OE Pe ee N Upgrading Your Server 9 5 4 Press the POWER switch to power off the server the POWER LED goes off POWER switch POWER LED MNO Fay o000200000 OeooosooeoO Orooo0 00e oO0 5 Remove all cables and power cords from the server Prepare a Phillips screwdriver to install or remove the component The server needs to be pulled out from the rack for installing removing any internal components other than the hard disk drives and power supply units A CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage
46. the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it outputs power See the manual that comes with the UPS for details Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server lt Menu to check Server AC LINK gt Q Did you press the POWER switch Press the POWER switch on the front of the server to turn on the power the POWER LED lights Fail to power off the server CL Is the POWER switch enabled Restart the server and start the BIOS setup utility lt Menu to check Security Power Switch Inhibit gt Q Is the server running in the Secure Mode The POWER switch is disabled in the Secure Mode Forced shutdown is also not available To release the Secure Mode enter the password specified with the BIOS SETUP utility Troubleshooting 8 13 No screen display appears with beep Check whether DIMMs are connected to the mating connectors firmly Check whether DIMMs of different specifications are installed in the specific bank See Chapter 9 for the specifications of DIMMs DIMMs must be populated in pairs and in the following order 11 and 21 31 and 41 12 and 22 32 and 42 13 and 23 and 33 and 43 Installed DIMMs must be the same speed and must all be registered Take a note of beep code pattern and take appropriate action according to the table listed earlier
47. the manual that comes with the optional SCSI controller for details Troubleshooting 8 17 The server is not found on the network E Is the LAN cable connected Make sure to connect the LAN cable to the network port on the rear of the server Also make sure that the LAN cable to use conforms with the network interface standard Is BIOS configuration correct The internal LAN controller may be disabled with the BIOS SETUP utility of the server Check the setting with the BIOS SETUP utility lt Menus to check Advanced PCI Configuration Onboard LAN LAN Controller gt Have the protocol and service already configured Install the distinctive network driver for the server Make sure that the protocol such as TCP IP and services are properly specified Is the transfer speed correct Open the network property dialog box in control panel to specify the Link Speed amp Duplex value the same as the value specified for HUB Wake on LAN does not start from standby state Q Is Hub set to Auto Negotiation Or Is the client set to Auto Negotiation optimum speed For both hub and client Wake on LAN does not start from the standby state if the speed is fixed to 1000Mbps 8 18 Troubleshooting Event Type Event Source Event Category Event ID Description Event Type Event Source Event Category Event ID Description Event Type Event Source Event Category Event ID
48. the menu items or m Click the right mouse button on the menu window Installing and Using Utilities 6 7 PARAMETER FILE CREATOR Parameter File Creator is a tool to create Parameter file that is used for configuring the server with the Express Setup see Chapter 5 for details If you use the Parameter file created by the Express Setup and Parameter File Creator to operate the setup you can setup from the installation of OS to several utilities automatically except for a few key input to confirm the specification Also you can install the system with the same specification as before when re installing the system We recommend you to create Parameter file to setup the servers from NEC EXPRESSBUILDER When using a floppy disk a USB floppy disk drive is required IMPORTANT You can not create Parameter file for Microsoft Windows Server 2003 x64 Editions NOTE You can install Windows Server 2003 without Parameter file Also you can modify newly create Parameter file during the setup with NEC EXPRESSBUILDER 6 8 Installing and Using Utilities Parameter File This section describes about specifying setup information that is necessary for OS installation and creating Parameter file Follow the procedure below IMPORTANT Do not remove NEC EXPRESSBUILDER DVD from drive during a parameter file creation Start the OS 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive The
49. tool see the Setting for Solving Problems described later in this chapter Re install the Network Driver The network driver will be installed automatically Installing Windows Server 2003 x64 Editions D 19 Optional Network Board Driver If you want to utilize optional Network Board N8104 119 111 120 121 122 125 126 123A the network driver will be installed automatically Therefore the driver attached to the Network board should not be used If you want to utilize optional Network Board N8104 86 111 install the driver stored in NEC EXPRESSBUILDER DVD In case of utilizing N8104 111 002 win winnt w2k3amd d13 pro100 winx64 In case of utilizing N8104 119 120 121 122 125 126 002 win winnt w2k3amd d13 pro1000 winx64 If the procedure of installation is not clear refer to the installation procedure described in the section Installation of the Optional Network Board Driver In case of utilizing N8104 123A Please refer to the installation manual provided with the board Installation of the Optional Network Board Driver Start Device Manager 2 Click Network adapters and double click Network Adapter Name Network Adapter Name Properties appears NOTE Intel R PRO 1000 is the name of On Board adapter All other names show the Optional Network Board Click Driver tab and click Update Driver Hardware Update Wizard appears 4 Select the Install from a list or specific
50. update Click OK to run the i Windows Server 2003 x64 Edition has been updated If you change or add any updated system Installing Windows Server 2003 x64 Editions D 13 IMPORTANT During the Updating the System the following message may be shown but there is no impact to the operation Do not click cancel since it may be taken away after a few seconds Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device No not this time Click Next to continue 4 Click OK to restart the system 5 When the reboot is started Remove the NEC EXPRESSBUILDER DVD from the optical disk drive immediately D 14 Installing Windows Server 2003 x64 Editions Recovery Process If Updating the System is executed before the application of the Hotfix for Windows x64 KB921411 may be displayed on the USB root hub If is displayed on the USB root hub perform application of the Hotfix for Windows x64 KB921411 and the Updating the System according to the following process 1 2 Start the Windows Explorer and click Tools and Folder Options Select Files and Folders
51. winx64 The Intel R PROSet InstallShield Wizard dialog starts Click Next Choose I accept the terms in the license agreement and click Next Click Next Choose I accept the terms in the license agreement and click Next Click Install When InstallShield Wizard Completed window is displayed click Finished Remove the NEC EXPRESSBUILDER DVD from the optical disk drive restart the system Pe aes i Installing Windows Server 2003 x64 Editions D 17 Network Driver Specify the details of network driver One standard network driver that is mounted will be installed automatically but the link speed and Duplex mode need to be specified manually IP addresses is not be able to set when the Internet Protocol TCP IP check box OFF This phenomenon will occur with the certain condition Check ON the Internet Protocol TCP IP check box and IP address will be able to set When PROSet is not installed 1 The Local Area Connection Properties dialog box appears The procedure in the case of the standard start menu 1 Click Start menu click Control Panel click Network Connections and click Local Area Connection The procedure in the case of the classic start menu 1 Click Start menu click Settings and click Network Connections The Network Connections dialog box appears 2 Right click Local Area Connection and click Properties from pop up menu Click Configure The property dial
52. x Windows Setup is not complete We recommend that you continue Setup 1S so that you can install the additional components that are available in this version of the Windows Server operating system For more information about the new components see the documentation on Windows Server CD 2 To continue Setup insert Windows Server CD 2 or specify the location where the Windows Server CD 2 files are stored and then click OK Location of Windows Server CD 2 files PS Browse aa Cancel IMPORTANT m In this case the Windows Setup screen may not be displayed Be sure to install Microsoft Windows Server 2003 R2 DISC 2 according to the following procedures m You can install Microsoft Windows Server 2003 R2 DISC 2 after the application of System update Be sure to install Microsoft Windows Server 2003 R2 DISC 2 In this case note that the Windows Setup screen is not displayed 12 Insert Microsoft Windows Server 2003 R2 DISC 2 CD ROM into the optical disk drive Confirm the parameters and click OK E 10 Installing Windows Server 2003 13 When the installation has completed remove Microsoft Windows Server 2003 R2 DISC 2 CD ROM from the optical disk drive and restart the system 14 When the installation has completed be sure to execute the tasks described in Driver Installation and Advanced Settings and Updating the System of manual Procedure for License Authentication Product Key used i
53. 00 0 CTT E A l ent ae eh 00000000000000 Pressing the DUMP switch saves the dump file in the specified directory Memory dumping may not be available when the CPU stalls IMPORTANT Do not use a toothpick or plastic stick that is easy to break Troubleshooting 8 29 RECOVERY FOR WINDOWS SERVER 2003 X64 EDITIONS AND WINDOWS SERVER 2003 If the system fails to start by some reasons recover the system with the recovery console However recovery using this method should be performed only by system administrator or a user who has an expert knowledge See Online Help for details 8 30 Troubleshooting Maintenance Tools The Maintenance Tools is a tool of this product prevention to maintain and to analyze the trouble Starting Maintenance Tools The Maintenance Tools is started according to the following procedure 1 Turn on peripheral devices and the server in this order 2 Insert the NEC EXPRESSBUILDER DVD supplied with your server into the optical disk drive of your server 3 Press Ctrl Alt and Delete to reboot the server from the NEC EXPRESSBUILDER You may also turn off and then on again to reboot the server System boots up displaying Boot Selection menu Automatic select at 1 seconds IMPORTANT An initial selection of the menu is Os installation Os installation star
54. 003 OEM Disk for EXPRESSBUILDER will be created Write protect and attach a label then keep it safely E 8 Installing Windows Server 2003 Windows Server 2003 Clean Installation This section explains how to perform a clean installation of Windows Server 2003 1 2 3 Turn on the system power Insert the Windows Server 2003 CD ROM into the optical disk drive Press Ctrl Alt Delete to reset the system After a bootable operating system has been installed on the hard disk drive press Enter while the message Press any key to boot from CD is displayed at the top of the screen If no bootable operating system exists on the hard disk drive this step is unnecessary The Windows Server 2003 setup screen will appear If the screen is not displayed Enter was not pressed properly Begin after turning on the system power again Press F6 in a few seconds when the window is in either of the following states Setup is inspecting your computer s hardware configuration or Press F6 if you need to install a third party SCSI or RAID driver is displayed Ascreen with a solid blue background is displayed IMPORTANT There is no visible indication on screen when F6 has been pressed When the following message is displayed press S Setup could not determine the type of one or more mass storage devices installed in your system or you have chosen to manually specify an adapter Currently Setup will load
55. 25 MB 3 5 Ent er gt sel ects field Legacy FI oppy B abl ed poration Al Rights Reserved Hard O sk Fre Dl ay gt Primary CE Mast er 2 Local intranet gt Primary CE 9 ave gt Processor Settings Language NOTE You need the server license to activate DianaScope for this product The server license below is attached to this product m DianaScope Additional Server License 1 6 20 Installing and Using Utilities Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID Controllers m Internal RAID Controller equivalent to N8103 116 m N8103 90 Disk Array Controller External SAS HDD Before attempting to operate Universal RAID Utility read the Universal RAID Utility User s Guide included in NEC EXPRESSBUILDER DVD The manual explains the installation procedure and notes on operating Universal RAID Utility Setup with Express Setup You can install Universal RAID Utility with Express Setup contained in NEC EXPRESSBUILDER DVD When you start the Express Setup a dialog to specify an application appears Select Universal RAID Utility on the dialog Installing and Using Utilities 6 21 Manual Setup Windows You can start the setup program of Universal RAID Utility from Autorun Menu Click to Setup Software Universal RAID Utility in Autorun Menu You need to install the following software m Microsoft NET Framework 2 0 m The Runtime comp
56. 4 S See pages 1 3 to 1 12 for details Do not install the server on a rack with leaving covers removed Do not pinch your finger with mechanical components Note high temperature Do not pull out a device from the rack if the rack is unstable Do not leave more than one device being pulled out from the rack 9 6 Upgrading Your Server 1 See the section Preparing for Installation and Removal described earlier to prepare NOTE To confirm the device you are going to maintain use the UID switch and the UID LED that goes on when the switch is pressed 2 Loosen the unlock buttons at the right and left sides of the front panel and slowly pull out the server from the rack The server is locked while you are pulling it Stop pulling when it is locked Press this button to unlock the server To place the server in the rack push it back into the rack while pushing the right and left release levers blue forward or rearward Release lever blue IMPORTANT Be very careful not to get your finger caught in the levers or rails Upgrading Your Server 9 7 CONFIRMATION AFTER INSTALLATION REMOVAL Confirm the following after installing an additional option and removing a component m Installing removed components exactly as they were Install the components and cables which were removed and disconnected for addition of an option exactly as they were Assembling withou
57. 4 Troubleshooting Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER DVD check the following Q Did you set the NEC EXPRESSBUILDER during POST and restart the server Ifyou do not set the NEC EXPRESSBUILDER during POST and restart the server an error message will appear or the OS will boot Q Is BIOS configuration correct The boot device order may be specified with the BIOS SETUP utility of the server Use the BIOS SETUP utility to change the boot device order to boot the system from the optical disk drive first lt Menu to check Boot gt If OS installation default is selected at BOOT Selection screen following message is displayed After this message appears check the error and take the appropriate corrective action according to the message listed in the table below Message Cause This EXPRESSBUILDER version was not designed This NEC EXPRESSBUILDER for this computer version is not designed for this server Insert the correct version and click OK When you Execute the NEC EXPRESSBUILDER click OK the computer reboots on the compliant server EXPRESSBUILDER could not get the hardware This message is shown when NEC parameters written in this motherboard EXPRESSBUILDER could not find This version is not designed for this computer or the system specific information because motherboard may be broken When you click OK of mother board exchange
58. 4 and Universal RAID Utility in Chapter 6 m When using an optional RAID Controller N8 103 90 Use WebBIOS or Universal RAID Utility to build configure and manage the RAID System Refer to the manual coming with the optional RAID Controller or see Universal RAID Utility in Chapter 6 A dummy tray is installed in the hard disk drive bays except the one with Port 0 defined The purpose of a dummy tray is to increase the cooling effect in the server Install a dummy tray in slots not containing a hard disk drive 9 10 Upgrading Your Server Installation Take the following steps to install a hard disk drive This procedure applies to all the hard disk drive bays NOTE Any hard disk drive can be installed or removed in or from the server only by removing the front bezel IMPORTANT In the RAID system use the hard disk drives having the same specification including the capacity See the section Preparing for Installation and Removal described earlier to prepare 2 Locate the slot in which you are going to install a hard disk drive The server has six slots Install hard disk drives in ascending order of the port numbers The port numbers assigned to the slots are all determined 3 Remove the dummy tray A dummy tray is installed in the hard disk drive bays except the one with Port 0 IMPORTANT m Keep the dummy tray for future use m The purpose of a dummy tray is to increase the cooling effe
59. 91988 A description of the 4GB RAM tuning feature and the Physical Address Extension switch Below is the example on how to add PAE switch to Boot ini file 1 Click Start point to Settings and then click Control Panel 2 In Control Panel double click System 3 Click the Advanced tab and then click Settings under Setup and Recovery 4 Under System Setup click Edit to open Boot ini 5 Add PAE to Operating Systems section in Boot ini file and then save it lt Example of Boot ini file gt boot loader timeout 30 default multi 0 disk 0 rdisk 0 partition 2 WINDOWS operating systems multi 0 disk 0 rdisk 0 partition 2 WINDOWS Windows Server 2003 fastdetect multi 0 disk 0 rdisk 0 partition 2 WINDOWS Windows Server 2003 PAE fastdetect PAE C CMDCONS BOOTSECT DAT Microsoft Windows Recovery Console cmdcons This is the end of editing Boot ini file NOTE If you choose one of the items in the Default operating system drop down list box in Setup and Recovery group box you can make your system start automatically from the switch you specified Installing Windows Server 2003 E 23 SETTING FOR COLLECTING MEMORY DUMP DEBUG INFORMATION Set for collecting memory dump using the procedure described in Chapter 5 E 24 Installing Windows Server 2003 This page is intentionally left blank Appendix F Using a Client Computer Which Has a CD Drive The NEC EXPRESSBUILDER
60. B 2 1GB 1GB 1GB 3GB 2GB 3 2GB 2GB 4GB 3GB 4 2GB 2GB 2GB 6GB 5GB 5 4GB 4GB 8GB 6GB 6 4GB 4GB 4GB 12GB 10GB 7 8GB 8GB 16GB 12GB 8 8GB 8GB 8GB 24GB 20GB 9 36 Upgrading Your Server Depending on specification of memory controller the spare memory is set in unit of rank memory The logical memory capacity of single rank memory differs from that of dual rank memory when online spare memory is specified m Single rank memory configuration Logical memory capacity Physical memory capacity Number of DIMMs Physical memory capacity m Dual rank memory configuration Logical memory capacity Physical memory capacity Number of DIMMs Physical memory capacity 2 The server supports the following product number m N8102 309 Additional 1GB memory Single rank m N8102 310 311 312 Additional 2GB 4GB 8GB memory Dual rank Upgrading Your Server 9 37 PROCESSOR CPU The server may have another CPU installed in addition to the standard CPU Intel Xeon Processor IMPORTANT m The CPU is extremely sensitive to static electricity Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the CPU Do not touch the CPU pins by a bare hand or place the CPU directly on the desk For static notes see the section Anti static Measures described earlier Do not operate the system until confirming that th
61. Base T RJ 45 2 ports 100Base TX 10Base T 1 port for management port SCSI Option Redundant power supply Supported option Redundant fan Supported option Weight Max External dimensions mm 445 width x 88 height x 722 depth front bezel excluded 21 kg 31 kg Power supply 100 to 120 VAC 10 200 to 240 VAC 10 50 60 Hz 1 Hz Environmental requirements Temperature 10 to 35 C operating 10 to 55 C non operating storage Humidity 20 to 80 RH no condensation Appendix B Other Precautions Transfer Rate of the On board LAN Controller The mother board includes the two network interface controllers that supports 10Base T 100Base TX and 1000Base T networks and a capable of full or half duplex The both controllers can automatically detect and switch for network speed and transfer mode connected to the HUB However for proper network operation specify the Link Speed amp Duplex value the same as the value specified for HUB Server Management Software The NEC EXPRESSBUILDER DVD that comes with the server contains the NEC ESMPRO utility NEC recommends that you should install the NEC ESMPRO for effective use of the reliability enhancement features of the server Floppy Disk The following describes use of the floppy disk Floppy disk type The server uses 3 5 inch floppy disks You can use the following two types of 3 5 inch floppy disk
62. Chapter 6 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER 6 2 Installing and Using Utilities NEC EXPRESSBUILDER The NEC EXPRESSBUILDER referred to as EXPRESSBUILDER hereinafter helps you install the Operating system the Management software or use the maintenance utilities When you insert the EXPRESSBUILDER disk into the DVD drive and reboot the system the following menu appears Maintenance Tools Redirection mode Automatic select at 18 seconds Installing and Using Utilities 6 3 m OS installation If you select this item the Top menu appears NEC EXPRESSBUILDER Step ra i gt Welcome to the NEC EXPRESSBUILDER writes as EXPRESSBUILDER at the following EXPRESSBUILDER helps you to install the Operating system Check the radio button and click Next If you want to install an Operating System or to build a RAID sub system select Perform the Express setup If you want to stop the operation of EXPRESSBUILDER select Exit EXPRESSBUILDER Perform the Express setup Create the OEM Disk for Windows Save or restore the configuration data of the RAID controller C Load the optional driver into the EXPRESSBUILDER Exit EXPRESSBUILDER Version 5 XX XXX XX IMPORTANT m This tool is Configuration Tool that built on Windows P
63. E 2 0 technology Pay attention to the automatic reboot that occurs after 72 hours from start m The configuration with Windows PE 2 0 supports Windows Server 2003 32bit and Windows Vista Business 32 bit x86 but the other operation is not supported You can use the Express Setup see Chapter 5 or the following functions from this menu Create the OEM Disk You can create the Windows OEM Disk to use at the Windows manual setup Load the driver This function is not usually used If you add the new device to the server this function may use See Chapter 5 6 4 Installing and Using Utilities m Maintenance Tools Normal Mode If you select this item the Tool menu appears TIOL MENU Normal Eng ISHI Maintenance Utility BIOS7EMMU plating irtup FI These utilities are for maintenance System information is displayed managed and seth Maintenance Utility BIOS and various firmwares are renewed in thew BIOS FW Updating ROM DOS system can boot from a floppy diskifiade at ROM DOS Startup FD This computer and connected devices can be examined at Test and diagnostics You can use the below functions for maintenance Maintenance Utility The Maintenance Utility is usually used by the service representative See Chapter 7 BIOS FW Updating You can update the system BIOS by using the floppy disk prepare a 3 5 floppy disk ROM DOS Startup FD The ROM DOS Startup FD
64. LED on the fan turns on when a fan failure occurs A fan failure is also indicated by NEC ESMPRO and system event log 4 While pressing release tabs on the top of the fan pull the fan up to remove from the fan slot 5 Install the new fan into the vacant slot IMPORTANT If all the redundant fans are removed Change the redundant fan jumper setting described earlier in the installation procedure 6 Install the components you removed previously 9 78 Upgrading Your Server This page is intentionally left blank Appendix A Specifications item NEC Express5800 120Rj 2 N8100 1410F N8100 1411F N8100 1440F N8100 1412F CPU Type Quad core Intel Xeon processor Clock 2 00GHz 2 50GHz 3 00GHz 3 16GHz 2nd Cache 2x6MB Standard 1 Maximum 2 Extended Memory 64 _ Supported Technology Chipset Intel 5000P 1333MHz Memory Memory module DDR2 667 FB DIMM with x4 x8 SDDC feature Minimum 2GB 1GBx2 Maximum 48GB 4GBx12 The standard DIMM must be replaced Error check ECC Auxiliary Hard disk drive None storage standard device Hard disk drive SATA2 4 5TB 750GB x 6 SAS 1 8TB 300GB x 6 maximum 1GB 1000 bytes Hot swap hard disk Supported drive Optical disk drive Standard CD RW DVD ROM drive x 1 DVD x3 to x8 speed CD x10 to x24 speed Writing by writing software or OS is unsupported Floppy disk drive Required option 3 5 inch USB floppy disk drive
65. Logical Drive and finishes the setup Install the Windows 32bit editions Install other Operating System Version 5 XX XXX XX Installing and Using Utilities 6 11 Enter the setting of a logical drive Enter RAID setting steps are displayed Confirm the parameters modify if necessary and then click Next W Parameter File Creator al xi NEC EXPRESSBUILDER Load Select OS Enter RAID Specify Enter basic Enter Step parameters settings gt mediun gt parameters N gt network gt partition protocol Set a parameter to create a logical drive Ifyou are not using a RAID controller select Skip the logical drive creation and press the Next button If you want to use the existing logical drive select Skip the logical drive creation and press the Next button Skip the logical drive creation d on the logical drive will be deleted ber of the total physical d Number of physical devic RAID level The mmber of the physical devices specified as the hot spare The mmber of the free physical devices Default Version 5 XX XXX XX IMPORTANT At The number of the total physical devices Parameter File Creator displays upper limit that the RAID controller can support The total of The number of physical devices used to create the logical drive and The number of the physical devices specified as the hot spare must not exceed The number of the total physical devices which c
66. MI timeout SMI timeout occurred Troubleshooting 8 11 On screen message Description Sys Fan 1 Alarm FAN 1 alarm occurred Sys Fan 2 Alarm FAN 2 alarm occurred Sys Fan 3 Alarm FAN S8 alarm occurred Sys Fan 4 Alarm FAN 4 alarm occurred Sys Fan 5 Alarm FAN 5 alarm occurred Sys Fan 6 Alarm FAN 6 alarm occurred Sys Fan 7 Alarm FAN 7 alarm occurred Sys Fan 8 Alarm FAN 8 alarm occurred VBAT Alm XX Voltage alarm in lithium battery occurred XX 09 high voltage fetal XX 07 high voltage warning XX 02 low voltage warning XX 00 low voltage fetal WDT timeout Watchdog timer timeout error occurred 8 12 Troubleshooting SOLVING PROBLEMS When the server fails to operate as expected see the following to find out your problem and follow the instruction given before asking for repair If the server still fails to operate successfully after solving your problem take a note on the on screen message and contact your service representative Problems with the Server Fail to power on the server Q Is the server is properly supplied with power Check if the power cord is connected to a power outlet or UPS that meets the power specifications for the server Make sure to use the power cord provided with the server Check the power cord for broken shield or bent plugs Make sure the power breaker for
67. Make sure that the provided cable is connected to the correct connector on the rear of the server The keyboard or mouse does not operate if it is connected when the server is powered not applicable to USB devices Power of the server first and connect it properly Q Is BIOS configuration correct The keyboard and mouse may be disabled with the BIOS SETUP utility of the server Check the settings with the BIOS SETUP utility lt Menus to check Advanced Numlock gt U Are the server drivers installed Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed These drivers are installed along with the OS Some OS s allow you to change the keyboard and mouse settings Refer to manual that comes with your OS to check that the keyboard and mouse settings are correct Fail to access to the disc Q Is the disc properly set in the optical disk drive tray The tray is provided with a holder to secure the disc Make sure that the disc is placed properly in the holder Q Is the disc applicable to the server The disc for Macintosh is not available for use Q Is the CD FDD bay installed correctly Reinstall the CD FDD bay see Chapter 9 Inserted the correct disc but the message like the following is displayed The CD ROM is not inserted or the wrong CD ROM is inserted Please insert the correct CD ROM OK Q Is the data side of the disc dirty
68. Switching Hub m When exchange the mother board or option network card make sure to remove the adapter team before exchanges and recreate the adapter team after exchange complete If you want to utilize AFT ALB feature follow the procedure below to setup 1 The Intel R PROSet dialog box appears The procedure in the case of the standard start menu Click Start menu point to Control Panel administrative tools and click Computer Management and then double click the Network Adapter Name in the Network Adapter list The procedure in the case of the classic start menu 1 Click Start menu point to Settings and click Control Panel 2 Click administrative tools 3 Click Computer Management and double click the Network Adapter Name in the Network Adapter list Select Teaming tab and then check on Team with other adapters and click New Team The New Team Wizard dialog box appears and click Next Specify a name for the team if it necessary oF Ot eS Installing Windows Server 2003 x64 Editions D 21 Select the adapters to include in team Select Adapter Fault Tolerance or Adaptive Load Balancing and click Next Click Finish If necessary to set the adapter priority setting refer the following step If not go to step 7 l 2 3 6 Click Settings tab on TEAM xxx yy Properties Click Modify Team Point to the adapter Intel R PRO 1000 and cl
69. T m The above mentioned paging file size is recommended for collecting debug information memory dump The paging file with initial size large enough to store the dump file in the boot drive is required Correct debug information might not be able to be collected due to virtual memory shortage when the paging file is insufficient so set an enough size of the paging file with the entire system m The maximum paging file size which can be set on one partition is 4095MB If the above paging file size exceeds 4095MB specify 4095MB for the paging file size m The maximum dump file size for the system with more than 2GB memory mounted is 2048MB 12MB m If you install any application program or the like add necessary space to the partition to install these programs For example if the mounted memory size is 512MB the partition size will be calculated by the above formula as follows 3500MB 512MB 1 5 512MB 12MB Application Size 4792MB Application Size Installing Windows Server 2003 E 5 Dividing into the partition of the recommended size into multiple disks as written below will solve problem that it cannot be reserved in one disk 1 Set the Size required for installation Paging file size 2 See Chapter 5 and set that debugging information equivalent to the dump file size is to be written to a separate disk If the disk does not have enough free space to enable the dump file size to be written
70. USB cable Support arm 9 44 Upgrading Your Server NOTES m Make sure the support arm holds the processor duct firmly see figure below m When the support arm comes up you may lose the screws Press firmly the support arm before tightening the screws Support arm Processor duct 22 23 24 25 26 Install the covers you removed previously Power on the server start the SETUP utility and set Processor Retest of Processor Settings on the Main menu to Enable Verify that POST displays no error messages If POST displays an error message take a note on the message and see the POST error messages listed in Chapter 8 Set Reset Configuration Data on the Advanced menu to Yes This setting is required to change the hardware configuration data See Chapter 4 for details To add one or more CPUs to the server in 1 CPU configuration to operate the server with more than one CPU change the driver of Computer in the device manager to ACPI multi processor PC and then update the system see Chapter 5 Upgrading Your Server 9 45 Removal To remove the CPU prepare the removal referring to steps and 7 in the installation procedure and do the reverse procedure of steps 17 to 9 IMPORTANT m Do not remove any CPU unless it is failed m After the operation heat may make the cool seat at the bottom of the heat sink adhere to the CPU To remove the heat s
71. Windows Server 2003 E 3 Floppy Disk Drive The internal floppy disk drive is not included in your system at the standard configuration Prepare the optional USB floppy disk drive if necessary About the Upgrade to Windows Server 2003 R2 The in place upgrade from Windows Server 2003 to Windows Server 2003 R2 is not recommended because it may overwrite any files or registries and cause unexpected impact to the system or the applications If you install Windows Server 2003 R2 backup user data referring Windows Server 2003 Clean Installation and reinstall Windows Server 2003 R2 NOTE in place upgrade is to perform overwrite upgrade from Windows Server 2003 which already installed to Windows Server 2003 R2 E 4 Installing Windows Server 2003 About the System Partition Size The size for the partition that the system is to be installed can be calculated from the following formula Size necessary to install the system Paging File Size Dump File Size Application Size Size necessary to install the system 3500MB Windows Server 2003 R2 3500MB Windows Server 2003 with Service Pack 1 3500MB Windows Server 2003 R2 with Service Pack 2 5300MB Windows Server 2003 R2 Service Pack 2 5300MB Windows Server 2003 with Service Pack 1 Service Pack 2 Paging File Size Recommended Mounted Memory Size 1 5 Dump file Size Mounted Memory Size 12MB Application Size Required Size IMPORTAN
72. able in the normal memory configuration The x4 x8 SDDC ECC memory feature can operate in any configuration The memory area on the motherboard of the server is divided into two memory branches as shown in the figure below Mother board Memory controller Memory branch 0 Memory branch 1 The memory mirroring and online spare memory features keep memory redundancy between memory branches and within a memory branch by monitoring or altering memory active inactive status respectively 9 32 Upgrading Your Server Memory Mirroring The memory mirroring feature writes the same data into two groups of DIMMs corresponding with each other between memory branches mirror set to provide data redundancy Mother board Memory controller Branch 0 Branch 1 Group 1 Group 2 Data1 Data1 Pair of mirroring l NOTE The operating system only recognizes a half of the total physical capacity The memory mirroring feature can be used under the following conditions m Install memory devices on four memory sockets configuring a mirror set m All the installed memory devices should have the same capacity m Run SETUP see Chapter 4 change parameters appropriately in the Mirror menu selected as shown below save the settings and exit from SETUP Advanced Memory Configuration Memory RAS Feature Mirror m Install memory devices in the following order G
73. am provides the server a tolerant environment on any trouble and enhance throughput between the switches PROSet is necessary to utilize these features Follow the procedure below to install PROSet 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun menu is displayed close menu screen 2 The Windows Explorer dialog starts The procedure in the case of the standard start menu Click Start menu and click Windows Explorer The procedure in the case of the classic start menu Click Start menu point to Programs Accessories and click Windows Explorer 3 Run dxsetup exe in the following directory 002 win winnt dotnet d13 proset win32 The Intel PROSet InstallShield Wizard dialog starts Click Next Choose I accept the terms in the license agreement and click Next Choose Complete and click Next Click Install When InstallShield Wizard Completed window is displayed click Finish Remove the NEC EXPRESSBUILDER DVD from the optical disk drive restart the system BS 7 ae Installing Windows Server 2003 E 17 Network Driver Specify the details of network driver One standard network driver that is mounted will be installed automatically but the link speed and Duplex mode need to be specified manually When PROSet is not installed 1 The Local Area Connection Properties dialog box appears The procedure in the case of the standard start menu 1 Click Star
74. ance Cleaning the Interior One of the most important items in a good maintenance program is regular and thorough cleaning of the interior of the server especially around the mother board Dust buildup inside the server can lead to several problems As dust acts as a thermal insulator a buildup can prevent proper system cooling Excessive heat will shorten the life of server components Also dust may contain conductive or corrosive materials that can cause short circuits or corrosion of electrical contacts How often you should clean the interior of the server depends on the environment in which it is located For most office environments you probably should clean the server every 12 months For more severe environments clean the interior every 6 months Cleaning the interior of the server entails powering off the server and removing the left side cover You will need a small vacuum cleaner with plastic tipped nozzle and electrostatic protection computer grade canned air and a small brush for cleaning the interior Follow the procedure below to clean the interior of the server A WARNING re Unplug all power cords p Unplug all power cords before performing any maintenance Voltage is present inside the server and display unit even after the power is turned off All voltage is removed only when the power cord is unplugged Turn off the server and unplug all power cables Remove the logic cover and drive cover
75. and so on the computer reboots The hardware parameters written in this motherboard are incorrect This version is not designed for this computer or the motherboard may be broken Troubleshooting 8 25 Problems with Express Setup The system partition is created by size smaller than specified value In ExpressSetup there are some cases that the system partition is created by size about 8MB smaller than specified size It is not a problem in operating the system Following message appeared when you tried to install Express Setup to the hard disk drive that has smaller capacity than the specified partition size The creating of the partition was failed The process can not be continued The process was stopped Cannot continue the setup Specify smaller partition size than the capacity of connected hard disk drive and then retry the setup Specified to join the Domain but the system is installed as Workgroup When the setup fails to join the Domain during the installation it will install the system as Workgroup Open System in Control Panel to specify joining the Domain Unable to specify the details of Network adapter In Express Setup you can not specify the details of Network adapter Specify them from Control Panel after starting Windows Fail to start Parameter File Creator Q Parameter File Creator requires to run by Microsoft HTML Application host If P
76. arameter File Creator does not start associate the file type with Microsoft HTML Application host via following process 1 Click Run on Start menu 2 Type Ywindir system32 mshta exe register in the Open box and click OK 8 26 Troubleshooting Problems with Windows Autorun Menu Cannot read online document Q Do you have Adobe Reader installed correctly in your system Some online documents are supplied with PDF format To read the document of PDF format Adobe Reader is required in your system Q Is the operating system Windows XP SP2 With Windows XP SP2 the following information may appear in browser To help protect your security Internet Explorer has restricted this file from showing active content that could access your computer Click here for options 1 Click the Information Bar The shortcut menu appears 2 Click Allow blocked content The security alert dialog box appears 3 Click Yes on dialog box The menu fails to appear Q Is your system Windows XP or later or Windows 2003 or later The Windows Autorun menu is supported by Windows XP Windows 2003 or later If your system runs on Windows Autorun Menu on Windows 2000 system you need to setup IE6 0 before using Windows Autorun Menu L Is Shift pressed Setting the DVD CD ROM with Shift pressed down cancels the Autorun feature Q Is the system in the proper state The menu may not appear depend
77. aving the cover removed Do not install the server on the rack halfway Do not pinch your fingers with mechanical component Avoid installation in extreme temperature conditions Sb PSO Upgrading Your Server 9 3 ANTI STATIC MEASURES The server contains electronic components sensitive to static electricity Avoid failures caused by static electricity when installing or removing any optional devices Wear a wrist strap an arm belt or anti static glove Wear a wrist strap on your wrist If no wrist strap is available touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body Touch a metal part regularly when working with components to discharge static electricity Select a suitable work space Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static measures beforehand Use a work table Place the server on an anti static mat to work with it Cloth Do not wear a wool or synthetic cloth to work with the server Wear anti static shoes to work with the server Take off any jewels a ring bracelet or wrist watch before working with the server Handling of components Keep any component in an anti static bag until you actually install it to the server Hold a component by its edge to avoid touching any
78. chapter describes the daily maintenance of the server and precautions when relocating or storing the server MAKING BACKUP COPIES NEC recommends you make backup copies of your valuable data stored in hard disk drives of the server on a regular basis For backup storage devices suitable for the server and backup tools consult with your service representative When you have changed the hardware configuration or BIOS configuration select System Information Management and then Save of the Off line Maintenance Utility to make a backup copy of the system information Also make a backup copy of the RAID System configuration data if your system is in the RAID System configuration When your hard disk drives have been auto rebuilt due to a failure it is recommended to make a backup copy of the configuration data To make a backup copy of the configuration data use the configuration utility that is resident in the FLASH memory on the optional RAID Controller Refer to the manual supplied with the board 7 2 Maintenance CLEANING Clean the server on a regular basis to keep the server in a good shape A WARNING N Observe the following instructions to use the server safely Failure to follow these instructions may result in death or serious personal injury See pages 1 3 to 1 8 for details gt O SO a Do not disassemble repair or alter the server a Do not remove the lithium battery Disconnect the power plug before wor
79. ct in the server Install a dummy tray in slots not containing a hard disk drive Upgrading Your Server 9 11 5 Firmly hold the drive carrier and the handle then insert it into the slot IMPORTANT m Push the hard disk drive carrier until the hook of the handle hits the frame m Hold the hard disk drive carrier with both hands securely and carefully 6 Close the lever ensuring the drive is secured The handle is locked when a distinct click is heard IMPORTANT Be careful not to get your finger caught between the handle and tray Push the drive further to check if it is firmly secured NOTE Confirm that the handle is hooked to the frame when having inserted the hard disk drive 9 12 Upgrading Your Server 7 Power on the server and run SETUP utility Select Boot menu to set the boot priority When you have installed hard disk drive additionally the boot priority stored in BIOS is cleared See Chapter 4 for details 8 Install the front bezel you removed previously There are tabs on the left side of the front bezel Engage the tabs with the server frame install the front bezel and lock it with the security key Frame Pritt T ee WwW 4 1 M Tabs of Upgrading Your Server 9 13 Removal Take the following steps to remove a hard disk drive NOTE If removing a failing
80. d parameters file Installing and Using Utilities 6 17 Now the floppy disk containing the parameters file has been created A Close Parameter File Creator Click Yes to exit Parameter File Creator NOTES m If you modify existing information file parameter file click Load Parameters at Load Parameters screen Refer to help to modify information file m If you cancel operation on the way click XJ at the upper right corner of the screen 6 18 Installing and Using Utilities NEC ESMPRO The NEC ESMPRO lets a system administrator manage remote servers across a network NEC ESMPRO monitors server hardware and software configurations failures and performance With log data collected by NEC ESMPRO a system administrator can track long term and short term performance monitor server usage create graphs to record trends and check server failure rates The administrator can use the information collected to create more efficient data routing procedures and optimize server usage Functions and Features NEC ESMPRO offers many functions and features for managing remote servers across a network These features help the system administrator perform daily system operation system extension and transfer tasks Some features of NEC ESMPRO Manager include m Hardware and software server configuration Hardware resources mounted in servers such as the CPU memory disks RAID System and LAN boards
81. document attached to the driver PROSet NOTE All of the operation that related to Intel PROSet is must be executed by administrator privileges Operation by Remote Desktop Connection is prohibited Without changing any parameter when opened the properties of adapter teaming please click the Cancel button for close the dialog Click OK button will cause temporary loss of network connectivity PROSet is a utility that confirms the function of network contained in network driver Utilizing PROSet enables the following items m Confirm detailed information of the adapter m Diagnose loop back test packet transmission test and so on m Setup of teaming Configuring several network adapters as one team provides the server a tolerant environment on any trouble and enhances throughput between the switches PROSet is necessary to utilize these features D 16 Installing Windows Server 2003 x64 Editions Follow the procedure below to install PROSet 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun menu is displayed close menu screen 2 The Windows Explorer dialog starts The procedure in the case of the standard start menu Click Start menu and click Windows Explorer The procedure in the case of the classic start menu Click Start menu point to Programs Accessories and click Windows Explorer 3 Run dxsetup exe in the following directory 002 win winnt w2k3amd d13 proset
82. e Pack Which EXPRESSBUILDER Supports The EXPRESSBUILDER DVD attached to the server supports following combination of the OS installation media and Service Pack m Windows Server 2003 R2 OS installation media with Service Pack 2 OS installation media No Service Pack Service Pack 2 OS installation media No Service Pack m Windows Server 2003 OS installation media with Service Pack 1 OS installation media with Service Pack 1 Service Pack 2 Application of Service Pack You can install the Service Pack on the server When the Service Pack is not attached to your system prepare it by yourself When installing Windows Server 2003 R2 it is not necessary to apply Service Pack 1 Updating System If you modified the Windows system execute Update Express5800 system in Windows Autorun Menu Re installing to the Hard Disk which has been upgraded to Dynamic Disk If you want to leave the existing partition when installing the system on the hard disk upgraded to Dynamic Disk note the following issue m Do not select the partition that OS had been installed as the partition to install the OS newly m Select Use the current File System for the format of OS partition Mounting MO Device Do not mount an MO device on your server during the Windows installation About Removable Media Do not set removable media such as DAT into the device mounted on your server during the OS installation Installing
83. e additionally installed CPU is in normal state m Make sure to use the CPU authorized by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repair of the server due to failures or damage resulted from installing such a board will be charged Processor 2 gt Bo Processor 1 emm FRONT REAR Mother board NOTE If the different revision of the processor is installed in the multiprocessor system Windows logs the following information every startup If this message is logged it is no problem for operation Event Date 7 3 2001 Source Application Popup Time 1338 Category None Type Infomation EventID 41 User N A a Compute SERVER 1 Description The CPUs in this multiprocessor eystem are not al the same revision level To use all processors the operating system restricts itself to the features of the least capable processor in the system Shoul occur wi this system contact the CPU manufacturer to see if this mix of processors ie supported Data Bytes C Worde 0000 00 00 00 00 o1 00 d4 00 0008 00 00 00 00 29 00 00 40 0010 02 00 00 00 29 00 00 40 0018 00 00 00 00 00 00 00 00 0020 00 00 00 00 00 00 00 00 9 38 Upgradin
84. e following order PCI Slot 3B gt 1B 2B gt 1C gt 3C gt 2C When N8116 07 riser card PCI X or N8116 18 riser card PCIe is installed PCI Slot 3B gt 2B 1B 1C 3C 2C The PCI devices of the same type including onboard PCI device may be recognized in different order from that described above depending on OS or RAID System BIOS Utility Check the slot location of PCI device by PCI bus number device number and function number shown in the table below Bus number Device number Function number Onboard NIC1 C 0 0 Onboard NIC2 C 0 1 Slot 1C 18 0 X Slot 2C 20 0 x Slot 3C 1C 0 x Slot 1B OD 3 x Slot 2B OD 9 x Slot 3B 3 0 X On certain PCI devices other bus number may be assigned Set Disabled for the optional ROM of a LAN device not to be booted by using the BIOS SETUP utility If an additional LAN device is installed in slot 3C or 3B it is hard to push the catch of the connector with your finger that is connected to the LAN port Disconnect the connector pushing the catch with a standard screwdriver At this time be very careful for the screwdriver not to damage the LAN port or other ports 9 48 Upgrading Your Server m Ifa bootable PCI board e g a RAID Controller SCSI controller or LAN card is additionally installed the boot priority is changed to the default After the additional installation start the BIOS SETUP utility select the Boot menu and set the new boot priority m If an
85. ed make sure to click Finish to restart the system Software Update Installation Wizard Completing the Hotfix for Windows x64 KB921411 Installation Wizard You have successfully completed the KB921411 Setup Wizard To apply the changes the wizard has to restart Windows To restart Windows automatically click Finish If you want to restart later select the Do not restart now check box and then click Finish With that application process of the Hotfix KB921411 is finished D 12 Installing Windows Server 2003 x64 Editions Application Process of Updating the System Updating the System applies the drivers necessary for NEC Express5800 Series Follow this process after Hotfix for Windows x64 KB921411 or Hotfix for Windows Server 2003 KB921411 had been applied NOTE If you install Windows CD ROM that contains Service Pack 2 to your system you do not have to apply Service pack 2 again 1 Log on to the system with the account that has administrative privilege e g administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of server The Autorun Menu will be displayed 3 Left click on Setup Windows and then click Update the system NOTE Right clicking on the Autorun Menu produces the same outcome Follow the message of the screen to proceed the application OK dialog box will be displayed components to your system you will need to reapply the
86. ement Controller are set for remote control and alert Troubleshooting 8 33 m BIOS FW Updating This menu allows you to update the software module such as BIOS and firmware of the server by using the update disk 3 5 inch floppy disk that is distributed from NEC customer service representative After rebooting the system an update program is started automatically from floppy disk and the various BIOS and firmware programs are updated IMPORTANT Do not turn off the server while the update program is running If the update processing is discontinued the system becomes unable to start ROM DOS startup FD Creates a support disk for starting the ROM DOS system m Test and diagnostics Execute various tests on the server system to check if the server functions are normal and if the connection between the server and additional board is normal After the Test and diagnostics is executed a system check program assigned to each model starts See Chapter 7 for details 8 34 Troubleshooting Maintenance Tools with Remote Console This subsection describes the procedures for using Maintenance Tools with remote console Maintenance Tools contains the remote console feature that allows the system administrator to set up the server from the management workstation management PC via the network or the server s COM B serial port IMPORTANT Do not use this feature on any other computer than the server or on any ot
87. endent NEC ESMPRO to troubleshoot a problem the Off line Maintenance Utility can be used IMPORTANT m The Off line Maintenance Utility is intended for use of your service representative The NEC EXPRESSBUILDER DVD you have created contain a file that describes operation of the utility but do not attempt to use the utility by yourself Contact your service representative and follow instructions m See the on line help for details of the Off line Maintenance Utility For further information ask your service representative The Off line Maintenance Utility provides the following features IPMI Information Viewer Provides the functions to view the system event log SEL sensor data record SDR and filed replaceable unit FRU and to make a backup copy of them Using this feature you can find system errors and events to determine a maintenance part BIOS Setup Viewer Provides the functions to export the current configuration data defined with the SETUP utility to a text file System Information Viewer Provides the functions to view information on the processor and the BIOS and export it to a text file System Information Management Provides the function to make a back up copy of your data Without the backup data the system specific information and or configuration may not be restored Only the authorized personnel is allowed to restore the backup data System Management The parameters of BMC Baseboard Manag
88. entative OB60 DIMM group 1 has been disabled Contact your service representative 0B61 DIMM group 2 has been disabled 0B62 DIMM group 3 has been disabled 0B63 DIMM group 4 has been disabled 0B64 DIMM group 5 has been disabled 0B65 DIMM group 6 has been disabled 0B70 The error occurred during temperature Contact your service representative sensor reading 0B71 System Temperature out of the range Contact your service representative to replace the fan 0B74 The error occurred during voltage sensor Contact your service representative reading 0B75__ System voltage out of the range 0B80 BMC Memory Test Failed Turn off the power once and then on again 0B81__ BMC Firmware Code Area CRC check failed to start the server If the error cannot be 0B82 BMC core Hardware failure corrected contact your service 0B83 BMC IBF or OBF check failed representative OB8A BMC SEL area full Clear the system event logs by using the BIOS SETUP utility see Chapter 4 OB8B__ BMC progress check timeout Turn off the power once and then on again OB8C_ BMC command access failed to start the server If the error cannot be 0B8D Could not redirect the console BMC Busy Corrected contact your service OB8E Could not redirect the console BMC Error representative 8 6 Troubleshooting Erion Error message Recommended Act
89. error cannot be corrected in spite of the release of the lock contact your service representative 0220 Monitor type does not match CMOS Run Start the SETUP If the error cannot be SETUP corrected in spite of the start of SETUP contact your service representative 0230 System RAM Failed at offset Contact your service representative 0231 Shadow Ram Failed at offset 0232 Extended RAM Failed at address line 0250 _ System battery is dead Replace and run Contact your service representative to SETUP replace the battery After restarting the computer start the SETUP to provide the setting again 0251 System CMOS checksum bad Default The default values have just been set Start configuration used the SETUP to provide the setting again If the error cannot be corrected contact your service representative 0252 Password checksum bad Passwords The password has just been cleared Start cleared the SETUP to provide the setting again 0260 _ System timer error Start the SETUP to set the date and time 0270 Real time clock error again If the same error occurs 0271 Check date and time setting successively in spite of the resetting contact your service representative 0280 Previous boot incomplete Default Start the SETUP to provide the setting configuration used again 0281 Memory size found by POST differed from Initialize EISA CMOS EISA CMOS 02D0_ System cache error Cache disabled The cache cannot
90. es that an event log is registered as follows when you install Windows Server 2003 x64 Editions Event Source Service Control Manager Event Type Error Event ID 7011 Description Timeout 30000 milliseconds waiting for a transaction response from the IMAP4Svce service When this event is not registered by rebooting the system it is not a problem in operating the system Troubleshooting 8 21 There are some cases that an event log is registered as follows when you operate Windows Server 2003 R2 Source IPMIDRV Type Error Event ID 1001 Description The IPMI device driver attempted to determine if the system supported an IPMI BMC device The driver attempted to detect the presence of the IPMI BMC by searching the SMBIOS for Type 38 record But either no record was found or the record was not compatible with the version of the device driver If a SMBIOS Type 38 record was detected the Dump Data field of the event contains a binary representation of the record If you use Hardware Management which is provided by Windows Server 2003 R2 above shown event log will be registered For more details refer to Enabling Microsoft Windows Server 2003 R2 Hardware Management on the following site NEC Express5800 Web Site http www nec co jp express download W2K3_R2 The system displays the message below and fails to log on Windows Product Activation This copy of Windows must be activated with Microsoft before
91. ext W Parameter File Creator NEC BEE EXPRESSBUILDER Select Win Select Save Enter Step domain dows c m applica gt ovina account ponents tions gt Select an application to be installed The Simple Network Management Protocol SNMP setting is required to install the NEC ESMPRO Agent In case you are using a disk driver which is not inchded in EXPRESSBUILDER select Apply OEM Disk for mass storage device List of applications Selected applications Apply OEM Disk for mass strage device NEC ESMPRO Agent Universal RAID Utility Microsoft NET Framework Version 2 0 Redistributable Packa Microsoft Visual C 2005 SP1 Redistributable Package x86 Default Version 5 XX XXX XX 6 16 Installing and Using Utilities 14 Save the parameters Save parameters steps are displayed Cae i5 x NEC EXPRESSBUILDER Enter Select Win Select Save Step domain dows c n applic parameters account ponents tions Select Save the parameter and specify the destination in which to save the parameters file If you do not wish to save the parameters file select Do not save the parameter Do not save parameters Version 5 XX XXX XX If you want to save the parameters set the free formatted floppy disk Select Save parameters enter the file path of the parameters files into the text box and click Next If not select Do not save parameters 15 Saved to a floppy disk A Save
92. g Your Server Installation Take the following steps to install the CPU 1 See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the logic cover and drive cover Remove the PCI riser module Remove two screws securing the support arm 2 SOT ee N Remove the support arm from the chassis NOTE When the support arm comes up you may lose the screws Press firmly the support arm before removing the screws 7 Remove the processor duct from the chassis Upgrading Your Server 9 39 8 Remove the four screws from the CPU dummy cover then remove the CPU dummy cover 9 Locate the CPU socket which you are going to install CPU 10 Remove the protective socket cover from the load plate IMPORTANT Do not discard the protective socket cover Always replace the socket cover if the processor is removed from the socket 9 40 Upgrading Your Server 11 Open the socket lever by pushing the lever down and away from the socket 12 Lift the load plate IMPORTANT Do not touch the socket contacts 13 Remove the processor from the protective cover IMPORTANT m Hold the processor only at the edges being careful not to touch the bottom of the processor Do not discard the protective processor cover m Always replace the processor cover if the p
93. g the system may result in dumping improper data Preparing for Memory Dumping Memory dumping with the DUMP switch may disable the server to restart In such a case it is required to force the server to shut down This forced shutdown however is not available if Enable is selected for Power Switch Inhibit on the Security menu of the BIOS setup utility SETUP because this setting disables POWER switch operation Follow the procedure below to change the setting to enable the forced shutdown and restart of the server 1 Power on the server and start the BIOS setup utility SETUP 2 Select Disable for Power Switch Inhibit in the Security menu 3 Save the configuration data and exit the SETUP 8 28 Troubleshooting Saving the Dump File Press the DUMP switch to save the dump file when an error occurs Insert a metal pin a straightened large paper clip will make a substitute into the switch hole to press the DUMP switch 1 5 2 j NMI DUMP switch a 5 i J 5 g 2 7 oCoe I I c T F EA 0 000000000000000000 Ce ih O A 000000000000000000 Co I 5 4 COI CoA 4 000000000000007 ii Co Corr JS Coo L P Ce I TD YO o0000000000000 O ooo0n0000000000 SI ee ee ey ono00000000000 O Corr J 2 Corr J2 5 0200000000000
94. grading Your Server Installation Order DIMMs must be populated in pairs and in the following order Group 1 2 3 4 5 then 6 CE UUUUUUUUUUU NS CIII Iv 41 Pd DIM 42 TT Dw 43 CIM 11 Mother board Order Group Socket No 11 and 21 31 and 41 12 and 22 32 and 42 13 and 23 OJAN JAA OG rR 33 and 43 IMPORTANT Install a matched pair of DIMMS equal in speed and size NOTE Refer to Using the Memory RAS Features for configuring the memory mirroring and online spare memory features Upgrading Your Server 9 25 Installation Install a DIMM in the following procedure IMPORTANT The server supports DIMMs of only the low profile type 30 mm 1 2 inches in height It does not support DIMMs exceeding the specified height See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the logic cover and drive cover Remove the PCI riser module Remove two screws securing the support arm 2 Se a Remove the support arm from the chassis NOTE When the support arm comes up you may lose the screws Press firmly the support arm before removing the screws 7 Remove the processor duct from the chassis 9
95. he desk For static notes see the section Anti static Measures Some restrictions are imposed on the combination of PCI boards which can be installed in the server Contact your service representative for details m Ariser card is designed for installing only low profile PCI boards or full height PCI boards Before installing a PCI board make sure of the card specification suuuuuuuuu 100000000 100000000 100000000 100000000 100000000 Riser card slot Dedicated to full height PCI boards FRONT 3 REAR L Riser card slot Dedicated to low profile PCI boards 3B 2B 1B T e A Ld ecaa SS Riser card Slot 3C contains the factory installed RAID Controller equivalent to N8103 116 Upgrading Your Server 9 47 Notes Observe the following notes on installing removing a PCI board Do not touch the terminals of the riser cards and the leads of electronic components with your bare hand Fingerprints and dust left on them cause the server to malfunction due to a connection failure or damage to the leads A riser card is designed for installing only low profile PCI boards or full height PCI boards Before installing a PCI board make sure of the card specification The mother board is not equipped with a connector for LED relay cable The system searches for the PCI board in th
96. her server obtained without the NEC EXPRESSBUILDER Doing so may cause a failure of the server m Select Maintenance Tools Redirection mode for the remote console in the Boot Selection menu Even if the rest is selected it does not display it in management PC m The system may fail to operate with the transfer rate of 115 2 Kbps for serial console redirection Specify any other transfer rate than 115 2 Kbps Troubleshooting 8 35 Starting The following two methods are available to start the server m Running Maintenance Tools from the management PC via LAN m Running Maintenance Tools from the management PC via direct connection COM2 For the procedure for starting Maintenance Tools with Remote Console see NEC DianaScope IMPORTANT Do not change the boot device order in BOOT menu in BIOS SETUP NEC EXPRESSBUILDER cannot be used if the optical disk drive is not the first device to launch the system NOTE The following items of BIOS setup information will be set as shown below LAN Controller m Serial Port A Base I O Address Interrupt m Serial Port B Base I O Address Interrupt m BIOS Redirection Port Baud Rate m Flow Control Console Type Enabled Enabled 3F8 IRQ 4 Enabled 2F8 IRQ 3 Serial Port B 19 2K CTS RTS PC ANSI 8 36 Troubleshooting RESETTING THE SERVER If the server halts before starting the OS press and hold C
97. ick Set Primary or Set Secondary Click OK The setup will go back to EAM xxx yy Properties and the priority setting will display in list Click OK The setup will go back to Intel R PROSet for Wired Connections dialog box so click OK Restart the system D 22 Installing Windows Server 2003 x64 Editions Graphics Accelerator Driver If you utilize standard graphics accelerator drivers update your system with NEC EXPRESSBUILDER DVD attached to your system Standard graphics accelerator drivers will be installed automatically Please follow the following procedure when you want to reinstall the driver individually 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun menu is displayed close menu screen 2 Click Start menu point to Programs Accessories and click Windows Explorer 3 Run setup exe in the following directory 002 win winnt w2k3amd video setup exe 4 Follow the message to continue the installation If the dialog message Digital Signature could not been found appears select Yes to continue 5 Remove the NEC EXPRESSBUILDER DVD from the optical disk drive restart the system Installing SCSI Controller Driver N8103 75 107 If you utilize SCSI controller driver N8103 75 107 update your system with NEC EXPRESSBUILDER DVD attached to your system The SCSI controller driver will be installed automatically SCSI Controller Driver N8103 95
98. in Beep Codes POST fails to complete O Is the DIMM board installed At least two DIMM boards are required for operation DIMMs must be populated in pairs and in the following order 11 and 21 31 and 41 12 and 22 32 and 42 13 and 23 and 33 and 43 Installed DIMMs must be the same speed and must all be registered Q Is the memory size large The memory check may take a few seconds if the memory size is large Wait for a while Q Did you perform any keyboard or mouse operation immediately after you started the server Ifyou perform any keyboard or mouse operation immediately after start up POST may accidentally detect a keyboard controller error and stops proceeding In such a case restart the server once again Do not perform any keyboard or mouse operation until the BIOS start up message appears when you restart the server Q Does the server have contains appropriate memory boards or PCI devices Operation of the server with unauthorized devices is not guaranteed 8 14 Troubleshooting Fail to access to internal or external devices or such devices fail to operate Q Are cables properly connected Make sure that the interface cables and power cord are properly connected Also make sure that the cables are connected in the correct order Q Is the power on order correct When the server has any external devices connected power on the external devices first then the server Q
99. ing on the system registry setting or the timing to set the DVD CD ROM In such a case start the Explorer and double click the icon of the optical disk drive Some menu items are grayed out Q Is your system environment correct The menu items are grayed out when the logon user does not have the authority of the Administrator or the system does not meet the requirements to install the application Login with the user having the proper authority on the proper system and try again Troubleshooting 8 27 COLLECTING DR WATSON DIAGNOSTIC INFORMATION Dr Watson collects diagnostic information related to application errors The location to save the information can be specified as you like For more information refer to Chapter 5 MEMORY DUMP If an error occurs the dump file should be saved to acquire necessary information If you saved the dump to DAT write down that it is saved as NTBackup or ARCServe on the label You can specify the location to save the diagnostic information as you like For more information refer to Specifying Memory Dump Debug Information refer to Chapter 5 for detail IMPORTANT Consult with your service representative before dumping the memory Dumping the memory while the server is in the successful operation may affect the system operation m Restarting the system due to an error may display a message indicating insufficient virtual memory Ignore this message and proceed Restartin
100. ink from the CPU first turn the heat sink to the left and right lightly to make sure that the heat sink can be apart from the CPU Removing the heat sink with it adhering to the CPU may cause the CPU and or socket to be defected Do the following procedure if a CPU is removed or replaced 1 Start SETUP to select menus Main Processor Settings Processor Retest in the order to clear the error information on the removed CPU see Chapter 4 When a CPU is replaced select menus Main Processor Settings to confirm that the ID and L2 Cache of the additional CPU are defined normally see Chapter 4 2 Set Reset Configuration Data on the Advanced menu to Yes g This is required to update the hardware configuration information See Chapter 4 for details 9 46 Upgrading Your Server PCI BOARD The server has two riser cards on the mother board that enable installation of PCI boards Three PCI boards can be installed on each riser card Up to six PCI boards can be installed in total Insert PCI boards for network extension and file device function extension into PCI board slots in each riser card IMPORTANT m The PCI board is extremely sensitive to static electricity Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board Do not touch the PCI board terminals or on board parts by a bare hand or place the PCI board directly on t
101. inue using it over the Internetis qui You don t need to give your name or other personal information when you activate Windows Do you wantto a e Windows now Nindow es want to telephone a cus No log me off To continue click Next Installing Windows Server 2003 E 21 The following screen is displayed A Activate Windows Activate Windows by phone Just four steps and you re done SEAE Select your location g Step2 Callanumb Toll number Step 3 Provide the c Step 4 Type the confirmation ID that the customer service representative gave you A C D F G To continue click Next Change Product key Remind Me Later E 22 Installing Windows Server 2003 Available Switch Options for Windows Server 2003 Boot ini File Many different switches will be available if you edit Boot ini file For the available switch options refer to the following information m Microsoft Knowledge Base Article ID 833721 Available switch options for the Windows XP and the Windows Server 2003 Boot ini files If your system has a memory capacity in excess of 4GB in its installing adding PAE switch in Boot ini file will enable the system to be installed with over 4GB of memory However the Microsoft operating system products which support PAE switch option are limited Refer to the following article in Microsoft Knowledge Base to check the supported products m Microsoft Knowledge Base Article ID 2
102. ion code OB8F Could not redirect the console BMC Turn off the power once and then on again Parameter Error to start the server If the error cannot be 0B90 BMC Platform Information Area corrupted _ corrected contact your service 0B91 BMC update firmware corrupted representative 0B92 Internal Use Area of BMC FRU corrupted This is not a fatal error Turn off the power once and then on again to restart the server If the error cannot be corrected contact your service representative 0B93 BMC SDR Repository empty Turn off the power once and then on again to restart the server If the error cannot be corrected contact your service representative 0B94 IPMB signal lines do not respond This is not a fatal error Turn off the power once and then on again to restart the server If the error cannot be corrected contact your service representative 0B95 BMC FRU device failure This is not a fatal error Turn off the power once and then on again to restart the server If the error cannot be corrected contact your service representative 0B96 BMC SDR Repository failure Turn off the power once and then on again 0B97 BMC SEL device failure to start the server If the error cannot be 0B98__ BMC RAM test error corrected contact your service 0B99 BMC Fatal hardware error representative OB9A BMC not responding Update the RMC firmware If the error cannot be corrected contact your service representative OB9B P
103. is no visible indication on screen when F6 has been pressed When the following message is displayed press S Setup could not determine the type of one or more mass storage devices installed in your system or you have chosen to manually specify an adapter Currently Setup will load support for the following mass storage device s The following message is displayed Please insert the disk labeled manufacturer supplied hardware support disk into Drive A Press ENTER when ready Insert the Windows Server 2003 x64 Edition OEM DISK for EXPRESSBUILDER into the floppy disk drive and press Enter A list of mass storage devices is displayed Select the Intel R ESB2 SATA AHCI Controller Server ESB2 and press Enter Installing Windows Server 2003 x64 Editions D 7 8 Select the proper SCSI Adapter and press Enter LSI MegaRAID SAS RAID Controller Driver Server 2003 for x64 When N8103 116 board is installed LSI MegaRAID SAS RAID Controller Driver Server 2003 for x64 When N8103 117 board is installed Continue performing tasks according to the subsequent messages that appear 9 When the following message is shown press Enter to start Welcome to Setup IMPORTANT If you install Windows Server 2003 x64 Editions on the hard disk larger than 2 097 152MB 2TB you can specify only a value equal to or less than 2 097 152MB as partition size 10 When the installation
104. k Turn on your NEC Express5800 Server Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server Press the RESET switch or press Ctrl Alt and Delete to reboot the server You may also turn off and then on again to reboot the server The system will boot from the DVD ROM and NEC EXPRESSBUILDER starts Select Create the OEM DISK for Windows from Tools Menu step Installing Windows Server 2003 E 7 Select Create an Windows Server 2003 OEM Disk for EXPRESSBUILDER at Create OEM Disk and click Perform Insert a floppy disk into the floppy disk drive according to the instruction on the screen Windows Server 2003 OEM Disk for EXPRESSBUILDER will be created Write protect and attach a label then keep it safely Create from Autorun Menu This menu requires Microsoft Windows XP Vista or Windows Server 2003 or later You can create Windows Server 2003 OEM Disk for EXPRESSBUILDER from Autorun Menu if you have the computer on which the above operating systems operate Follow the steps below Prepare one 3 5 inch floppy disk Start the Operating System Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server The Menu will appear Click Create drive disk and select OEM Disk for Windows Server 2003 NOTE You can do the same operation with the menu appeared by the Right click Insert the floppy disk into the floppy disk drive according to the message Windows Server 2
105. k for Windows Server 2003 x64 Edition NOTE You can do the same operation with the menu appeared by the Right click Insert the floppy disk into the floppy disk drive according to the message Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER will be created Write protect and attach a label then keep it safely D 6 Installing Windows Server 2003 x64 Editions Windows Server 2003 x64 Editions Clean Installation This section explains how to perform a clean installation of Windows Server 2003 x64 Editions 1 2 3 Turn on the system power Insert the Windows Server 2003 x64 Edition CD ROM into the optical disk drive Press Ctrl Alt Delete to reset the system After a bootable operating system has been installed on the hard disk drive press Enter while the message Press any key to boot from CD is displayed at the top of the screen If no bootable operating system exists on the hard disk drive this step is unnecessary The Windows Server 2003 x64 Editions setup screen will appear If the screen is not displayed Enter was not pressed properly Begin after turning on the system power again Press F6 in a few seconds when the window is in either of the following states Setup is inspecting your computer s hardware configuration or Press F6 if you need to install a third party SCSI or RAID driver is displayed Ascreen with a solid blue background is displayed IMPORTANT There
106. king with the server gt Aa A CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 3 to 1 8 for details OF Avoid installation in extreme temperature conditions a Make sure to complete board installation Maintenance 7 3 Cleaning the Server For daily cleaning wipe the external surfaces of the server with a dry soft cloth Follow the procedure below if stains remain on the surfaces IMPORTANT m To avoid altering the material and color of the server do not use volatile solvents such as thinner and benzene to clean the server m The power receptacle the cables the connectors on the rear panel of server and the inside of the server must be kept dry Do not moisten them with water Make sure that the server is off powered the POWER SLEEP LED goes off Unplug the power cord of the server from a power outlet Wipe off dust from the power cord plug with a dry cloth oe Ne Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water and squeeze it firmly Rub off stains on the server with the cloth prepared in Step 4 Soak a soft cloth in water squeeze it firmly wipe the server with it once again Wipe the server with a dry cloth et er Wipe off dust from the fan exhaust opening on the rear of the server with a dry cloth 7 4 Mainten
107. l such as TCP IP and services are properly specified Q Is the transfer speed correct Open the network property dialog box in control panel to specify the link speed and duplex value the same as the value specified for HUB The Telnet Service is not installed Adjust the computer name to 14 characters or less and then install the Telnet Service according to lt How to install the Telnet Service gt lt How to install the Telnet Service gt 1 Click Run on Start menu 2 Type tlntsvr service in the Open box and click OK 3 Click Start menu point to Control Panel and click Computer Management and then click the Services to specify whether the Telnet Service is registered When the installation of Telnet Service is finished there is no problem if the computer name is set to 15 characters or more Power ON OFF Wake On LAN feature does not work Immediately after the AC power is turned on the Remote Power ON OFF feature Wake ON LAN is disabled Start Windows 2003 once provide settings as shown below then shutdown the system After restart the Remote Power On Off feature is available unless the AC power is turned off Select Start gt Administrative Tools Computer Management Select Device Manager double click Intel R PRO 1000EB Network Connection with I O Acceleration n under Network Adapter and specify as follows in Detail tab PME ON Wake On Magic Packet 8 2
108. l speed The minimum number of required disks depends on the configuration of RAID Redundant Arrays of Inexpensive Independent Disks m Select set a RAID level RAIDO RAID1 RAIDS or RAID6 When installing a system in an internal hard disk drive you should use Express Setup to perform all the procedures for RAID System configuration OS installation and then OS setup Use Express Setup even when not installing a system Start Express Setup select OS Selection gt Others The installer automatically performs all the procedures for RAID System configuration and then maintenance utility installation When making the setup in manual mode use the RAID configuration utility in the chip on the board You can start the utility during execution of POST that automatically starts immediately after you turn on the server power switch For details see the online document in the NEC EXPRESSBUILDER DVD provided with the server The utility varies depending on the RAID Controller For details on the data transfer rate RAID and RAID System see the manual provided with the RAID Controller as well as the online document IMPORTANT When the Internal RAID Controller equivalent to N8103 116 is enabled or N8103 90 is installed do not let the system enter hibernation or standby mode 9 56 Upgrading Your Server Disk Expansion Unit A disk expansion unit is an exclusive device that can install up to 12 hard disk drives
109. lation media No Service Pack Installing Service Pack You can install the Service Pack on the server When the Service Pack is not attached to your system prepare it by yourself Updating System If you modified the Windows system execute Update the system in Windows Autorun Menu Re installing to the Hard Disk Drive which has been upgraded to Dynamic Disk If you want to leave the existing partition when installing the system on the hard disk drive upgraded to Dynamic Disk note the following issue m Do not select the partition that OS had been installed as the partition to install the OS newly m Select Use the current File System for the format of OS partition Mounting MO Device Do not mount an MO device on your server during the Windows installation About Removable Media Do not set removable media such as DAT into the device mounted on your server during the OS installation Floppy Disk Drive The internal floppy disk drive is not included in your system at the standard configuration Prepare the optional USB floppy disk drive if necessary Installing Windows Server 2003 x64 Editions D 3 About the System Partition Size The system partition size can be calculated from the following formula Size necessary to install the system Paging File Size Dump File Size Application Size Size necessary to install the system 4100MB Windows Server 2003 x64 Editions 4100MB Windows Server 2003 x64 Edi
110. mary and secondary tapes This enables you to restore your data from one tape when the other makes a read error as well as to protect your valuable data and programs from loss m Three generation data management NEC recommends that you should employ three generation data management for data storage Three generation data management uses three cartridge tapes A B and C You save data to tape A on the first day tape B on the second day tape C on the third day tape A on the forth day and so on That is you save data into cartridge tapes cyclically from tape A through C This enables you for example to use tape B to restore the data when tape C makes a read error Also when both tapes B and C make a read error you can restore your valuable data by using the data stored in tape A Other Precautions B 5 Keyboard The keyboard is a device to instruct you computer by entering alphanumeric characters or symbols IMPORTANT m Do not pour any liquid such as water or put anything into the keyboard Doing so may cause a failure of the keyboard m The keyboard provided with the server is designed for adjustment of an angle Adjust the keyboard angle at which the keyboard is easy to operate The adjustment assists in reducing strain on your shoulders arms and fingers NOTE The keyboard functions depend on the software Refer to the manual that comes with the software for details B 6 Other Precautions
111. n the procedure for license authentication should be matched with the COA label in which the product key contained in Windows Server 2003 is written NOTES m Execute the activation within 30 days System may be locked after 30 days is passed m COA label may be attached to your server Installing Windows Server 2003 E 11 Updating the System Applying Service Pack Update the system in the situation below m CPU is expanded expanded to single processor to multi processor m Modified system configuration m Recovered the system using recovery process The system update brings the correction program provided by Microsoft to be applied to reinforce the system security The system update is recommended Service Pack 2 need not be applied again when Windows Server 2003 CD ROM which Service Pack 2 is included is used and it is installed Go on the section of Updating the System Perform Updating the System and application of the Hotfix KB921411 IMPORTANT In the situation below make sure to apply Updating the System and Hotfix KB921411 m Modified system configuration m Recovered the system using recovery process NOTE If you use Windows Server 2003 CD ROM which includes Service Pack 2 the application of Hotfix KB921411 is not required Application Process of the Hotfix KB921411 Apply the Hotfix KB921411 before execute Updating the System 1 Log on to the system by the acc
112. nual that comes with the device Upgrading Your Server 9 69 Installation USB File Devices oo ee E See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the drive cover and logic cover Remove the PCI riser module assembly see PCI board described earlier in this chapter Remove the support arm and processor duct see CPU described earlier in this chapter While pulling the lever toward the right side of the server pull the optical disk drive out of the chassis IMPORTANT Do not touch any other part than release lever when removing the optical disk drive Otherwise your fingers may be caught m When an optional USB floppy disk drive has been installed pull out the device carrier on its half way and disconnect the USB cable Pulling the device carrier completely with USB cable being connected may cause damage to the USB connector X f U sal mnp 9 70 Upgrading Your Server 7 While pushing the latching tab that secures the device bay push the device carrier out of front of the server 9 Push the tabs at both ends of the front panel 10 Remove the front panel IMPORTANT Keep the removed front panel for future use Upgrading Your Server 9 71 11 Insert the backup device into the
113. ocal area network which can be appeared from Network and Dial up Connection NOTE We recommend you to add Network Monitor at Adding Services Network Monitor can monitor the frame or the packet that the computer installing Network Monitor sends or receives This tool is valuable when analyzing network trouble For information on how to install the tool see the Setup for Trouble Process later in this document Re install the Network Driver The network driver will be installed automatically See Chapter 5 Optional Network Board Driver for re installing the optional network board driver Adapter Fault Tolerance AFT Adaptive Load Balancing ALB See Chapter 5 Adapter Fault Tolerance AFT Adaptive Load Balancing ALB for re setting the Adapter Fault Tolerance AFT Adaptive Load Balancing ALB Installing Windows Server 2003 E 19 Graphics Accelerator Driver If you utilize standard graphics accelerator drivers update your system with NEC EXPRESSBUILDER DVD attached to your system Standard graphics accelerator drivers will be installed automatically Please follow the following procedure when you want to reinstall the driver individually 1 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive If the autorun menu is displayed close menu screen 2 Click Start menu point to Programs Accessories and click Windows Explorer 3 Run setup exe in the following directory 002 win winnt d
114. of Windows Server 2003 x64 Edition has finished the system reboots automatically 11 The Windows Setup screen will be displayed after logged on to the system xl 4A Windows Setup is not complete We recommend that you continue Setup TS so that you can install the additional components that are available in this version of the Windows Server operating system For more information about the new components see the documentation on Windows Server CD 2 To continue Setup insert Windows Server CD 2 or specify the location where the Windows Server CD 2 files are stored and then click OK Location of Windows Server CD 2 files pCO ie y Cancel IMPORTANT m In this case the Windows Setup screen may not be displayed Be sure to install Microsoft Windows Server 2003 R2 x64 Edition DISC 2 according to the following procedures m You can install Microsoft Windows Server 2003 R2 x64 Edition DISC 2 after the application of System update Be sure to install Microsoft Windows Server 2003 R2 x64 Edition DISC 2 In this case note that the Windows Setup screen is not displayed 12 Insert Microsoft Windows Server 2003 R2 x64 Edition DISC 2 CD ROM into the optical disk drive Confirm the parameters and click OK 13 When the installation has completed remove Microsoft Windows Server 2003 R2 x64 Edition DISC 2 CD ROM from the optical disk drive and restart the system After installation is completed be sure to execu
115. og box for network adapter appears Click the Advanced and specify the Link Speed amp Duplex value the same as the value specified for HUB Click OK on the property dialog box for network adapter D 18 Installing Windows Server 2003 x64 Editions When PROSet is installed 1 3 The Intel R PROSet dialog box appears The procedure in the case of the standard start menu Click Start menu point to Control Panel Administrative Tools and click Computer Management and then double click the Network Adapter Name in the Network Adapter list The procedure in the case of the classic start menu 1 Click Start menu point to Settings and click Control Panel 2 Click administrative tools 3 Click Computer Management and double click the Network Adapter Name in the Network Adapter list Click the Link and specify the Speed and Duplex value the same as the value specified for HUB Click Apply and click OK Also add or delete any protocols and services if necessary You can operate the process on the property dialog box for local area network which can be appeared from Network and Dial up Connection NOTE It is recommend to add Network Monitor at Adding Services Network Monitor can monitor the frame or the packet that the computer installing Network Monitor sends or receives This tool is valuable when analyzing network trouble For information on how to install the
116. onent of the Microsoft Visual C 2005 SP1 You can install these software from Autorun Menu too Click Setup Windows Install the INET Framework Ver 2 0 Redistributable Package x86 If CPU architecture is x64 Install the INET Framework Ver2 0 Redistributable Package x64 in Autorun Menu for the setup of Microsoft NET Framework 2 0 Click Setup Windows Install the Microsoft Visual C 2005 SP1 Redistributable Package x86 Use the x86 package whatever the CPU architecture may be for the setup of the Runtime component of the Microsoft Visual C 2005 SP1 Linux You need to run the setup sh in the install image of Universal RAID Utility There is the install image of Universal RAID Utility in the following directory of EXPRESSBUILDER BBB nx pp uraidutl The part of BBB is BBB of the medium number 5 AA BBB CC of EXPRESSBUILDER 6 22 Installing and Using Utilities Using Universal RAID Utility via Network Universal RAID Utility doesn t have the function of management to computer installed RAID Controller via network If you want to manage it via network please use the function of remote console ex Remote Desktop of Windows Creating Logical Drive of RAID 6 You must use four or larger Physical Devices for creating the Logical Drive of RAID 6 by Universal RAID Utility If you want to create the Logical Drive from three Physical Devices you need to use WebBIOS Chapter 7 Maintenance This
117. onnected to the target system NOTE You can use only the physical devices that have same model number to configure logical drive 6 12 Installing and Using Utilities 8 Specify the installing medium and the Windows system partition Specify medium Partition steps are displayed Confirm the parameters modify if necessary and then click Next W Parameter File Creator 151 xi NEC EXPRESSBUILDER Load Select OS Enter RAID Specify Enter basic Enter Step paraincitrs settings medium d paramciegs um rework ni partition protocol Specify the installing medium and the Windows system partition eh Refer to the User s guide about the Service Pack installation If Use existing partitions is selected EXPRESSBUILDER installs the Operating System to the 1st partition r Medium selection Windows family edition Windows Server 2003 Standard Edtion Engish M Install the Service Pack Keyboard layout Default z Time zone GMT 08 00 Pacific Time US and Canada Tijuana Windows system drive settings Use existing partitions only the 1st partition is formatted and its data is erased Create a new partition all of the data in the disk is erased e as lange as possible Specify the size of the system partition 12288 MB 6592MB 999999MB 1GB 1024MB Version 5 XX XXX XX IMPORTANT m About partition size Specify the partition size larger than req
118. ontact your service representative Rebuild fails Q Is the capacity of the hard disk drive to be rebuilt sufficient The hard disk drive to be rebuilt should have the same capacity of the failed had disk drive Q Is RAIDO configured RAIDO has no data redundancy therefore Rebuild is disabled in the RAIDO configuration Replace the failed hard disk drive create the configuration data again and initialize the hard disk drives Then recover the data by using backup data Auto rebuild fails Q Was a sufficient time taken for hot swap of hard disk drives To allow the auto rebuild to operate correctly it should take 90 seconds or longer for the interval between the removal of the failed hard disk drive and the installation of a new hard disk drive A hard disk drive fails Contact your service representative 8 20 Troubleshooting Problems with Windows There are some cases that an event log is registered as follows when you install Windows Server 2003 x64 Editions Source DCOM Category Error Event ID 10016 Description The application specific permission settings do not grant Local Activation permission for the COM server application with CLSID 555F3418 D99E 4E51 800A 6E89CFD8B1D7 to the user NT AUTHORITY LOCAL SERVICE SID S 1 5 19 This security permission can be modified using the component Services administrative tool Itis not a problem in operating the system There are some cas
119. option operating with only 33 MHz is installed in one of the slots 1C 2C and 3C or 1B 2B and 3B on a PCI riser card the options installed in the other slots of the same riser card are subjected to operation with only 33 MHz m Contact your service representative for the acceptable optional PCI board Installation Take the following steps to install a PCI board on the riser card IMPORTANT m Each riser card supports low profile or full height PCI boards Before installing a PCI board confirm that the type of the PCI board m When installing a PCI board confirm that the card connector matches the connector of the riser card See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the logic cover ae sae A Lift straight up and remove the riser card from the server If you feel difficult to remove the riser card lift the riser card while pushing the server chassis Upgrading Your Server 9 49 5 Locate the slot to install the PCI board according to the table shown on the previous page 6 Remove a screw securing a PCI slot cover 3C 2C 1C 1B 2B 3B LALA LALS LS BAGG IAA GAG GF AA AO BOAT lt Low profile type Full height type 7 Remove the PCI slot cover NOTE Keep the removed PCI slot cover for future use a
120. otnet video setup exe 4 Follow the message to continue the installation If the dialog message Digital Signature could not been found appears select Yes to continue 5 Remove the NEC EXPRESSBUILDER DVD from the optical disk drive restart the system Installing SCSI Controller Driver N8103 75 95 107 If you utilize SCSI controller driver N8103 75 95 107 update your system with NEC EXPRESSBUILDER DVD attached to your system The SCSI controller driver will be installed automatically Installing SAS Controller Driver N8103 104 If you utilize SAS controller driver N8103 104 update your system with NEC EXPRESSBUILDER DVD attached to your system The SAS controller driver will be installed automatically Installing Disk Array Controller Driver N8103 90 The Disk array controller driver will be installed automatically E 20 Installing Windows Server 2003 About Windows Activation Windows Server 2003 must be activated before you can use Windows Server 2003 Windows activation process is as follows 1 NOTE When you use Windows Server 2003 R2 activation process is not needed Click Run on Start menu Type as follows in the Open box and click OK oobe msoobe a Type the name of a program Folder document or Internet resource and Windows will open it for you Activate Windows Let s activate Windows This copy of Windows 4 vated with Microsoft before you can cont
121. ount with administrator authority to the server such as administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server 3 Click Start menu and Run and then execute the following command lt When the English version of Windows Server 2003 R2 is used gt 002 win winnt dotnet qfe enu kb921411 exe lt When the Simplified Chinese version of Windows Server 2003 R2 is used gt 002 win winnt dotnet qfe chs kb921411 exe lt When the French version of Windows Server 2003 R2 is used gt 002 win winnt dotnet qfe fra kb92 1411 exe E 12 Installing Windows Server 2003 4 When the following message is displayed click Next After that follow the message to continue the process Software Update Installation Wizard Use this wizard to install the following software update amp Hotfix for Windows Server 2003 KB921411 Before you install this update we recommend that you Back up your system Close all open programs You might need to restart your computer after you complete this update To continue click Next 5 When the following message is displayed make sure to click Finish to restart the system Software Update Ii Wizard Completing the Hotfix for Windows Server 2003 KB921411 Installation Wizard You have successfully completed the KB921411 Setup Wizard To apply the changes the wizard has to restart Windows To restart Window
122. out the device carrier on its half way and disconnect the USB cable Pulling the device carrier completely with USB cable being connected may cause damage to the USB connector X f U sal mnp 9 64 Upgrading Your Server 7 While pushing the latching tab that secures the device bay push the device carrier out of front of the server 9 Push the tabs at both ends of the front panel 10 Remove the front panel IMPORTANT Keep the removed front panel for future use Upgrading Your Server 9 65 11 Insert the backup device into the device carrier 12 Secure the backup device with the provided screws Tighten two screws on each side gt WW Screw hole not used NOTES m Be sure to use the screws provided with the backup device m Position the backup device so that the device screw holes align with the screw holes in the device carrier m If you feel difficult to connect the cable of the long device slide the device to the front and then connect the cable 9 66 Upgrading Your Server 13 Connect the power extension cable and interface cable to the device Power Cable Attached SCSI Cable SCSI terminator Option NOTE Connect the power cable with its connector marked with TAPE to the power connector on the device 14 Inse
123. ove diagnostics lt Device List gt Shows a list of connected devices lt Log Info gt Shows the log information of the diagnostics It can be saved on a floppy disk To save it on a floppy disk insert a formatted floppy disk to the floppy disk drive and select lt Save F gt lt Option gt Optional features can be used from this menu lt Reboot gt Reboots the system Select lt Reboot gt in the Enduser Menu above The server restarts and the system is started from the NEC EXPRESSBUILDER Exit the NEC EXPRESSBUILDER and remove the DVD ROM from the optical disk drive Power off the server and unplug the power cord from the receptacle Reconnect all the LAN cables that have been disconnected in Step 2 to the server Plug in the power cord This completes the system diagnostics Maintenance 7 11 RELOCATING STORING THE SERVER Follow the procedure below to relocate or store the server A CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage See h pages 1 3 to 1 8 for details a Never attempt to lift the server only by yourself a Do not install the server in any place other than specified a Do not connect disconnect any interface cable with the power cord of the server plugged to a power source IMPORTANT m Ifthe server needs to be relocated stored due to a change in the floor layout
124. queeze it firmly Rub off stains on the mouse ball Softly wipe the mouse ball with the cloth prepared in Step 5 Wipe the mouse ball with a dry soft cloth Wipe three small rollers inside the mouse with a cotton swab soaked with alcohol Wipe stains slowly and carefully by rotating rollers with the tip of the cotton swab Blow out any dust from the mouse Protect your eyes from the dust Put the mouse ball back into the mouse Place the mouse ball cover and rotate it clockwise until it is locked 7 6 Maintenance Cleaning Disc A dusty disc or dust accumulated tray causes the device to fail to read data correctly Follow the procedure below to clean the tray and disc regularly ds 2 Make sure that the server is powered the POWER SLEEP LED is lit Press the CD tray Open Close button on the front of the optical disk drive The tray opens Hold the disc lightly and take it out from the tray NOTE Do not touch the signal side of the disc with your hand Wipe the tray with a dry soft cloth IMPORTANT Do not wipe the lens of the optical disk drive Doing so may damage the lens and may cause a malfunction of the drive Push on the tray front to close the tray Wipe the signal side of the disc with a dry soft cloth IMPORTANT Wipe disc from the center to the outside Use only disc cleaner if necessary Cleaning a disc with record spray cleaner benzene or thinner causes damage to the disc con
125. r However NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user NEC recommends you ask your service representative for install or removing any optional devices m Make sure to use only optional devices and cables authorized by NEC Repair of the server due to malfunctions failures or damage resulted from installing such devices or cables will be charged m For the Windows Server operating system user When you made any change to the hardware configuration make sure to update the system see Chapter 5 for details 9 2 Upgrading Your Server SAFETY NOTES Observe the following notes to install or remove optional devices safely and properly A WARNING Observe the following instructions to use the server safely Failure to follow these instructions may result in death or serious personal injury See pages 1 3 A to 1 8 for details a Do not disassemble repair or alter the server a Do not remove the lithium battery a Disconnect the power plug before working with the server PRO A A CAUTION Observe the following instructions to use the server safely Failure to follow these instructions may cause a fire personal injury or property damage See pages 1 3 to 1 8 for details Do not lift the server only by a single person Make sure to complete board installation Do not install the server on the rack le
126. r failures may cause loss of data To avoid loss of data NEC recommends that you should make a back up copy of your valuable data on a regular basis B 4 Other Precautions CD DVD Discs Keep the following notes in mind to use the disc for the server m Press the center of the storage case to remove the disc from the case Do not drop the disc m Do not place anything on the disc or bend the disc m Do not attach any label onto the disc m Do not touch the signal side nothing is printed on this side with your hand m Place the disc with its printed side upward and gently put it on the tray m Do not scratch the disc or write anything directly on it with a pencil or ball point pen m Do not leave the disc with foods and drinks or in a place exposed to cigarette smoke m Do not leave the disc in a high temperature place e g place exposed to direct sunlight or close to a heater m When dust or fingerprints are attached on the disc wipe the disc from its center to edge with a dry soft cloth slowly and gently m Use the disc cleaner to clean the disc Do not use record spray cleaner benzene or thinner m Keep the disc in a disc case when not in use Tape Media The following describes data handling with the DAT DLT or AIT optionally available for the server m Saving your valuable data When you save your valuable data or programs into the cartridge tape you should save them into two cartridge tapes to make the pri
127. rivate I2C bus not responding Turn off the power once and then on again OB9C_ BMC internal exception to start the server If the error cannot be OB9D_ BMC AID timeout error corrected contact your service OB9E_ SDR repository corrupt representative OB9F SEL corrupt OBBO SMBIOS SROM data read error Contact your service representative 0BB1 SMBIOS SROM data checksum bad 8068 Unsupported Processor Speed detected on Contact your service representative CPU Slot 1 8069 Unsupported Processor Speed detected on CPU Slot 2 8100 Memory Error detected in DIMM group 1 Contact your service representative to 8101 _ Memory Error detected in DIMM group 2 __ replace the DIMM in the relevant group 8102 Memory Error detected in DIMM group 3 8103 _ Memory Error detected in DIMM group 4 8104 Memory Error detected in DIMM group 5 8105 Memory Error detected in DIMM group 6 8160 Mismatch Processor Type Speed detected Contact your service representative on Processor 1 8161 Mismatch Processor Type Speed detected on Processor 2 Troubleshooting 8 7 Error Error message Recommended Action code None Expansion ROM not initialized PCI Mass Disable initialization of the optional device Storage Controller in slot n n slot number expansion ROM by using the BIOS SETUP utility see Chapter 4 H W Configuration of BMC is corrupted Update BMC F W Configuration by
128. rocessor is removed from the socket Upgrading Your Server 9 41 14 Hold the processor with your thumb and index fingers oriented as shown in the figure below IMPORTANT Make sure fingers align to the socket cutouts Notch Pin Marker Notches Pin Marker 15 Align notches with the socket 16 Lower the processor straight down without tilting or sliding it in the socket 9 42 Upgrading Your Server 17 While pressing down on the load plate close and engage the socket lever 18 NOTE Be aware of direction of heat sink see figure below Cie DEE JA jo QO re e Oo O o Processor 1 o o Processor2 o 0 re O O O Nii QO g a HTT D Upgrading Your Server 9 43 19 Make sure that the heat sink is level NOTES m Ifthe heat sink is not level remove it and then install it again The following probably causes the heat sink not to be level The CPU is not positioned correctly All screws are not completely tightened Do not move the secured heat sink 20 Reinstall the processor duct NOTE Place the internal USB cable onto the processor duct see figure above 21 Reinstall the support arm
129. roller N8 103 90 IMPORTANT m Making hard disk drives in the RAID System or changing the RAID level initializes hard disk drives If the hard disk drive to be configured in the RAID System has your valuable data stored make sure to make a backup copy of the data in another hard disk drive before installing the RAID Controller and configuring the RAID System m More than one hard disk drive is required to configure a Logical Drive m Use hard disk drives of the same capacity and performance e g revolution for each pack to configure them in the RAID System NOTES m Make sure of RAID levels and hard disk drives available for the RAID Controller to choose an appropriate controller m A Logical Drive except for RAIDO increases disk reliability However the actually available capacity becomes smaller than the total hard disk drive capacity in the Logical Drive 9 54 Upgrading Your Server Internal RAID Controller To build a RAID System use the Internal RAID Controller equivalent to N8103 116 With this controller the internal hard disk drives are recognized as RAID drives Internal RAID Controller equivalent to N8103 116 Use WebBIOS to configure the RAID System See Chapter 4 for details Upgrading Your Server 9 55 Notice Observe the following notes on configuring a RAID System m The installed hard disk drives must the same capacity and the same rotationa
130. roups and 2 Groups 3 and 4 Groups 5 and 6 The following mirroring cannot be configured m Memory mirroring between different mirror sets m Memory mirroring within a specific memory branch Upgrading Your Server 9 33 Notes on Configuring Memory Mirroring In memory mirroring configuration the menus related to memory mirroring in BIOS SETUP are grayed out and unselectable in the following cases m When you additionally install DIMMs that unable to configure memory mirroring m When you remove DIMMs that takes down the memory mirroring In this case execute Load Setup Defaults to cancel the memory mirroring configuration lt Procedure gt 1 oo a N Take a note of settings in BIOS SETUP Press F2 during POST to run BIOS SETUP utility Select Exit gt Load Setup Defaults When a message Load default configuration now appears select Yes Enter the parameter values you have saved in step 1 NOTE Executing Load Setup Defaults restores the default values for all Setup parameters You need to specify those parameters again The table below lists examples of DIMM installation patterns enabling the memory mirroring feature to be used Memory Set Memory Set Memory Set Capacity Example Group Group Group 1 2 3 4 5 6 Physical Logical 1 2GB 2GB 4GB 2GB 2 2GB 2GB 1GB 1GB 6GB 3GB 3 2GB 2GB 2GB
131. rt the SCSI cable into the server from the front of the server see figure below 15 Insert the device carrier into the backup device bay halfway ey ae a Upgrading Your Server 9 67 16 Connect the power cable to the backplane as shown in the figure below NOTE Confirm where to place the terminator at the end of the SCSI cable The terminator must be placed in the device bay At this time also confirm that the SCSI cable is not in contact with the latching tab of the device carrier This is to prevent the cable from being damaged SCSI terminator IDE connector 0 SCSI cable PE Latching tab 9 68 Upgrading Your Server 17 Insert the device carrier into the device bay until it locks It is locked when a click is heard NOTE Be careful not to catch the connected power cable in inserting the device carrier 18 Route the SCSI cable as shown in figure below NOTE Make sure that the SCSI cable is apart from the electronic components on mother board 19 Install the optional SCSI controller to the PCI riser card 20 Connect the SCSI cable to the SCSI connector on the SCSI controller SCSI cable SCSI controller PCI riser card 21 Reinstall the PCI riser card to the chassis 22 Install the components you removed previously 23 Configure the SCSI device and install the device driver Refer to the ma
132. s m 2HD floppy disk double sided high density track type Stores data of 1 44MB m 2DD floppy disk double sided double density track type Stores data of 720KB Shutter Catching hole Insertion direction indicator Head window Centering hub Centering hole High density media hole Write protection 2HD only hole Write protection switch B 2 Other Precautions Notes on use The floppy disk is an important data storage media with delicate structure and requires care Keep the following notes in mind to use it Insert the floppy disk into the floppy disk drive gently as far as it goes Attach the label to the correct position Do not write anything directly onto the disk surface with a pencil or ball point pen Do not open the shutter Do not use the floppy disk in a dusty place Do not place anything on the floppy disk Do not leave the floppy disk in a high temperature place e g place exposed to direct sunlight or close to a heater Do not leave the floppy disk with foods and drinks or in a place exposed to cigarette smoke Do not leave the floppy disk near any form of liquid or a chemical or in a place where a chemical may be accidentally sprayed over them Do not place any magnetic objects e g magnet near the floppy disk Do not clip the floppy disk or drop it Keep the floppy disk in a floppy disk case that protects it from magnetism and dust Other Precau
133. s automatically click Finish If you want to restart later select the Do not restart now check box and then click Finish lt Back Finish Cancel With that application process of the Hotfix KB921411 is finished Installing Windows Server 2003 E 13 Application Process of Updating the System Updating the System applies the drivers necessary for NEC Express5800 Series Follow this process after Hotfix for Windows Server 2003 KB921411 had been applied NOTE If you install Windows CD ROM that contains Service Pack 2 to your system you do not have to apply Service pack 2 again 1 Log on to the system with the account that has administrative privilege e g administrator 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of server The Autorun Menu will be displayed 3 Left click on Setup Windows and then click Update the system NOTE Right clicking on the Windows Autorun Menu produces the same outcome Follow the message of the screen to proceed the application OK dialog box will be displayed Windows Server 2003 has been updated If you change or add any components to your system you will need to reapply the update Click OK to run the updated system E 14 Installing Windows Server 2003 IMPORTANT During the Updating the System the following message may be shown but there is no impact to the operation Do not click cancel since it may be taken away
134. s normally 1 3 4 3 DRAM test Low Byte 3 Ask your service representative to replace the failed error DIMM or mother board 1 4 1 1 DRAM test High Byte error 1 5 1 1 CPU startup error 1 Check if the CPU is properly installed 1 5 2 2 No CPU installed 2 Remove the CPU once and then re install it to check if it operates normally 3 Ask your service representative to replace the failed CPU 1 5 4 2 AC power interrupted The AC power supply is interrupted due to power failure or momentary voltage drop and the system is restarted This is not an error 1 5 4 4 Abnormal voltage Replace the mother board 2 1 2 3 BIOS ROM copyright test Replace the mother board error 2 2 3 1 Unexpected interrupt test Troubleshooting 8 9 Error Messages on Virtual LCD NEC EXPRESSSCOPE Engine 2 Remote Management Controller on your server board allows you to monitor the server status on the WEB browser based screen of the client PC via network The virtual LCD 16 digits x 2 lines in the Host Information area displays the POST codes and status message When POST detects an error the POST error code is displayed on the virtual LCD upon completion of POST See the table for POST error codes for details Example Virtual LCD Status indicators Host information LED Message send from BIOS POWER ON Message send from BMC ATTENTION Messages displayed on upper line BIOS message On screen message Description Action
135. sage Description XX 09 high voltage fetal XX 07 high voltage warning XX 02 low voltage warning XX 00 low voltage fetal 240VA Power Down Power supply failure occurred BB 1 5v Alm XX Voltage alarm occurred on the mother board BB 1 8v Alm XX XX 09 high voltage fetal BB 3 3v Alm XX XX 07 high voltage warning BB 5 0v Alm XX XX 02 low voltage warning BB 12v Alm XX XX 00 low voltage fetal BB P_Vtt Alm XX BB Temp1 Alm XX Mother board thermal error occurred DUMP Request Dump switch is pressed OS shutdown Alm OS shutdown alarm occurred Power On Cnt Alm Power Unit 1 Alm Power supply failure occurred Power unit 1 Failure occurred Power Unit 2 Alm Power unit 2 Failure occurred Proc Missing Processor is not found Proc 1 T Trip Thermal Trip occurred on processor 1 or 2 The system is forcibly Proc2 __T Trip turned off Proct Therm XX Proc2 Therm XX XX 09 high temperature fetal XX 07 high temperature warning XX 02 low temperature warning XX 00 low temperature fetal Processor 1 or 2 thermal error occurred Proci VccpAlm XX Proc2 VccpAlm XX XX 09 high voltage fetal XX 07 high voltage warning XX 02 low voltage warning XX 00 low voltage fetal Voltage alarm occurred on processor 1 or 2 Processor 1 IERR IERR occurred on processor 1 or 2 Processor 2 IERR S
136. sen to display protected operating system files is displayed click Yes 4 Make sure of the files Open lt System drive gt WINDOWS system32 drivers directory and make sure usbhub sys and usbport sys are exists in the directory If you can not found them copy the files according to the following process 1 Open lt System drive gt WINDOWS system32 dllcache directory 2 Copy usbhub sys and usbport sys from the directory noted above to lt Systemdrive gt WINDOWS system32 drivers Restart the system Refer to Application process of the Hotfix KB921411 and apply the Hotfix for Windows Server 2003 KB921411 7 Refer to Application process of Updating the System and execute Updating the System 8 Restart the system With that process is finished E 16 Installing Windows Server 2003 DRIVER INSTALLATION AND ADVANCED SETTINGS This section describes on how to install and setup various standard drivers mounted on the device For the information on installing and setting up the driver that is not described in this section please refer to the document attached to the driver PROSet PROSet is a utility that confirms the function of network contained in network driver Utilizing PROSet enables the following items m Confirm detailed information of the adapter m Diagnose loop back test packet transmission test and so on m Setup of teaming Configuring several network adapters as one te
137. server is powered While auto rebuild is in progress the DISK LED flashes green and amber alternatively to indicate it IMPORTANT m When auto rebuild fails the DISK LED lights in amber Remove and install the hard disk drive again to restart auto rebuild m Ifthe RAID System management utility is installed it may display or act as follows If the DISK LED does not light in amber after auto rebuild however auto rebuild has completed successfully Displays Rebuild was cancelled on the screen while auto rebuild is in progress Appears to stop and restart auto rebuild Observe the following notes for auto rebuild m Do not power off the server in the period between a hard disk drive error and completion of auto rebuild m When you removed a hard disk drive wait at least 90 seconds before installing the hard disk drive back again m Do not replace another hard disk drive while rebuilding is in progress The DISK LED flashes in green and amber alternatively while rebuilding the hard disk drive 9 16 Upgrading Your Server POWER SUPPLY UNIT Your server contains one or two power supplies The second power supply is optional and provides a redundant configuration that ensures continued operation of the system in the unlikely event one of the power supplies fails Installation Take the following steps to install a power supply unit 1 See the section Preparing for Installation and Removal described
138. size is to be written to a separate disk If the disk does not have enough free space to enable the dump file size to be written then after installing the system using the Size required for installation Paging file size install an additional new disk D 4 Installing Windows Server 2003 x64 Editions INSTALLING WINDOWS SERVER 2003 X64 EDITIONS Preparations for Installation NEC EXPRESSBUILDER DVD Microsoft Windows Server 2003 R2 Standard x64 Edition CD ROM Microsoft Windows Server 2003 R2 Enterprise x64 Edition CD ROM Windows Server 2003 x64 Editions Service Pack 2 CD ROM User s Guide Getting Started Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER Creating Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER Before installing create Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER NOTE If you have already Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER for NEC Express5800 Server which you are going to install Windows Server 2003 x64 Editions you do not need to create it again You can create Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER with the following two procedures a eee N a Create from the menu which appears when running NEC Express5800 Server with NEC EXPRESSBUILDER If you have only NEC Express5800 Server to create Windows Server 2003 x64 Edition OEM Disk for EXPRESSBUILDER use this procedure If Windows Server 2003 or
139. start the system oY me a o Select Maintenance Tools Normal mode when local console of the server is used for or select Maintenance Tools Redirection mode when remote console is used for NOTE If the system displays the Language selection menu select English The following menu is displayed on the screen TOOL MENU Normal Eng lash e for maintenance F tion is displayed managed and set jn Maintenance Utility BIOS and various firmwares are renewed in the BIOS FW Updating ROM DOS system can boot from a floppy diskifflade at ROM DOS Startup FD J This computer and connected devices can b examined at Test and diagnostics Remote console Local console Maintenance 7 9 Select Test and diagnostics Select End User Mode and the system diagnostics starts The diagnostics will be completed in approximately three minutes When the diagnostics is completed the screen of the display changes as shown below Diagnostics tool title ag i i Test window title eDoLi TEst amp Diagnosis On tinny Build020901 1 1m Test End Start 10 06 58 End 10 09 58 Pass 000 03 00 TestTime 000 03 00 Test It Test End NormalEnd 03 AbnormalEnd 00 ForceEnd 00 est resu lt System gt MEM Memory 16 count NormalEnd CACHE Cache 49 count NormalEnd lt SCSI gt HDD_02 000 DK32DJ 36W 89 count NormalEnd Enter Detail Information ESC Return to Enduser Menu
140. support for the following mass storage device s The following message is displayed Please insert the disk labeled manufacturer supplied hardware support disk into Drive A Press ENTER when ready Insert the Windows Server 2003 OEM Disk for EXPRESSBUILDER into the floppy disk drive and press Enter A list of mass storage devices is displayed Select the Intel R ESB2 SATA AHCI Controller Server ESB2 and press Enter Installing Windows Server 2003 E 9 8 Select the proper SCSI Adapter and press Enter LSI Logic MegaRAID SAS RAID Controller Driver Server 2003 32 bit When N8103 116 board is installed LSI Logic MegaRAID SAS RAID Controller Driver Server 2003 32 bit When N8103 117 board is installed Continue performing tasks according to the subsequent messages that appear 9 When the following message is shown press Enter to start Welcome to Setup IMPORTANT If you install Windows Server 2003 on the hard disk larger than 2 097 152MB 2TB you can specify only a value equal to or less than 2 097 152MB as partition size 10 When the installation of Windows Server 2003 has finished the system reboots automatically Windows Server 2003 has installed Go on the step 14 Windows Server 2003 R2 has installed Go on the step 11 11 When Windows Server 2003 R2 has been installed the Windows Setup screen will be displayed after logged on to the system LI
141. t a component being installed or a cable being disconnected causes the server to malfunction Confirming that no parts such as screws are left in the server Confirm that particularly conductive parts such as screws are not left in the server Turning on the power with a conductive part on the mother board or cable terminal causes the server to malfunction Confirming the cooling effect in the server Confirm that the ventilating holes are not covered with an internally connected cable Insufficient cooling effect raises the internal temperature which causes the server to malfunction m Confirming operation with a tool Some additional devices require the diagnostic utility or BIOS SETUP utility to check if they are installed correctly For details see the procedure for additionally installing the target device 9 8 Upgrading Your Server HARD DISK DRIVE Your server is equipped with hard disk drive bay that can contain hard disk drive of 25 4 mm 1 inch high You may purchase the hard disk drive with dedicated drive carrier IMPORTANT Do not use any hard disk drives that are not authorized by NEC Installing a third party hard disk drive may cause a failure of the server as well as the hard disk drive Purchase hard disk drives of the following models 8150 247 250GB 7 200 rpm SATA2 300 8150 229 500GB 7 200 rpm SATA2 300 8150 237 750GB 7 200 rpm SATA2 300 8150 199 36 3 GB 15 000 rpm SAS 8150 200
142. t menu Click Control Panel Click Network Connections and Click Local Area Connection The procedure in the case of the classic start menu 1 Click Start menu Click Settings and Click Network Connections The Network Connections dialog box appears 2 Right click Local Area Connection and click Properties from pop up menu Click Configure The property dialog box for network adapter appears Click the Advanced and specify the Link Speed amp Duplex value the same as the value specified for HUB Click OK on the property dialog box for network adapter When PROSet is installed 1 The Intel R PROSet dialog box appears The procedure in the case of the standard start menu Click Start menu point to Control Panel Administrative Tools and click Computer Management and then double click the Network Adapter Name in the Network Adapter list The procedure in the case of the classic start menu 1 Click Start menu point to Settings and click Control Panel 2 Click administrative tools 3 Click Computer Management and double click the Network Adapter Name in the Network Adapter list Click the Link and specify the Speed and Duplex value the same as the value specified for HUB Click Apply and click OK E 18 Installing Windows Server 2003 Also add or delete any protocols and services if necessary You can operate the process on the property dialog box for l
143. tallation of the OS may cause unstable operation Use the NEC EXPRESSBUILDER DVD to update the system See Chapter 6 The system does not restart automatically when a stop error occurs though the system is adjusted to automatically restarting When the system does not restart automatically restart it manually The system restarts automatically when a stop error occurs though the system is NOT adjusted to automatically restarting There is no problem about this issue Check the System Event Log to confirm that STOP error occurred Troubleshooting 8 23 Cannot turn the power OFF at the blue screen If you want to turn off the power at the blue screen execute forced shutdown forced shutdown continue to press POWER SLEEP switch for 4 seconds The power will not be turned off if you press the switch for less than 3 seconds The PXE boot network boot fails or the server is not found on the network Is the cable connected properly Connect the proper cable to the network port on the rear of the Express server In addition make sure that the used cable conforms to the network interface standard Q Is BIOS configuration correct The internal LAN controller may be disabled with the BIOS SETUP utility of the server Check the setting with the BIOS setup utility Q Have the protocol and service already configured Install the distinctive network driver for the server Make sure that the protoco
144. te the tasks described in Driver Installation and Advanced Settings and Updating the System of this chapter D 8 Installing Windows Server 2003 x64 Editions Procedure for License Authentication Product Key used in the procedure for license authentication should be matched with the COA label in which the product key contained in Windows Server 2003 is written NOTES m Execute the activation within 30 days System may be locked after 30 days is passed m COA label may be attached to your server Installing Windows Server 2003 x64 Editions D 9 Updating the System Applying Service Pack Update the system in the situation below m CPU is expanded expanded to single processor to multi processor m Modified system configuration m Recovered the system using recovery process The system update brings the correction program provided by Microsoft to be applied to reinforce the system security The system update is recommended It is necessary to use ServicePack2 or more ServicePack 2 need not be applied again when Windows Server 2003 x64 Editions CD ROM where ServicePack 2 is included is used and it is installed If you install Windows Server 2003 x64 Editions CD ROM which contains Service Pack 2 you do not have to apply Hotfix for Windows x64 or Hotfix for Windows Server 2003 KB921411 Go on the section of Updating the System Perform Updating the System and application of the Hotfix KB921411
145. tents At worst inserting the disc into the server may cause failure Maintenance 7 7 SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server Select Maintenance Tools Test and diagnostics in the NEC EXPRESSBUILDER to diagnose the system Test Items The following items are tested in system diagnostics Memory m CPU cache memory m Hard disk drive used as a system IMPORTANT When executing the system diagnostics make sure to disconnect the LAN cable Executing the system diagnostics with the LAN cable connected the network may be influenced NOTE On checking the hard disk drive no data is written into the disk 7 8 Maintenance Startup and Exit of System Diagnostics There are two ways to diagnose the server to use the local console keyboard of the server itself and to use the management PC via serial port remote console IMPORTANT Two methods of LAN and the serial port are mentioned in MAINTENANCE TOOLS of Chapter 8 Troubleshooting in the way of communicating in remote console Use the serial port to execute System Diagnostics with remote console The LAN connection is not for System Diagnostics Procedures to start the diagnostics program are as follows Shutdown the OS and power off the server Then unplug the power cord Disconnect all the LAN cables from the server Plug the power cord and power on the server Use the NEC EXPRESSBUILDER DVD to
146. ters p User information Computer name necessary User name necessary Organization s name Administrator password Confirm password Client licence Per server mode 5 Peruser or per device mode Default Version 5 XX XXX XK IMPORTANT Computer name and User name are required parameters NOTE Even if you do not input value into Administrator password Confirm password js displayed 6 14 Installing and Using Utilities 10 Enter the setting of the network protocol Enter network protocol steps are displayed Confirm the parameters modify if necessary and then click Next ll Parameter File Creator a NEC EXPRESSBUILDER Load Select OS Enter RAID Speclly Enter basic Step parameters settings mediun parameters network gt partition protocol Enter the settings of the network protocol If youwant to set the IP address select Customized settings and click Detail settings If not select Standard setting and click Next Standard setting Customized settings Detail settings Default Version 5 XX XXX XX NOTE The order of entry in custom setting may differ from the numbering of LAN port 11 Enter the domain or workgroup name to be used Enter domain account steps are displayed Confirm the parameters modify if necessary and then click Next W Parameter File Creator EXPRESSBUILDER
147. then after installing the system using the Size required for installation Paging file size install an additional new disk E 6 Installing Windows Server 2003 INSTALLING WINDOWS SERVER 2003 Preparations for Installation NEC EXPRESSBUILDER DVD Microsoft Windows Server 2003 Standard Edition CD ROM Microsoft Windows Server 2003 Enterprise Edition CD ROM Microsoft Windows Server 2003 R2 Standard Edition CD ROM Microsoft Windows Server 2003 R2 Enterprise Edition CD ROM Windows Server 2003 Service Pack CD ROM User s Guide Getting Started Windows Server 2003 OEM Disk for EXPRESSBUILDER Creating Windows Server 2003 OEM Disk for EXPRESSBUILDER Before installing create Windows Server 2003 OEM Disk for EXPRESSBUILDER NOTE If you have already Windows Server 2003 OEM Disk for EXPRESSBUILDER for NEC Express5800 Server which you are going to install Windows Server 2003 you do not need to create it again You can create Windows Server 2003 OEM Disk for EXPRESSBUILDER with the following two procedures rn a Create from the menu which appears when running NEC Express5800 Server with NEC EXPRESSBUILDER If you have only NEC Express5800 Server to create Windows Server 2003 OEM Disk for EXPRESSBUILDER use this procedure If Windows Server 2003 or Windows can be operated on NEC Express5800 Server you can use the other procedure described later Follow the steps below Prepare one 3 5 inch floppy dis
148. ther devices For the settings see the manual provided with the server Install only a backup device specified by NEC The size of a backup device which can be installed in this server is as follows Width Up to about 9 cm 3 5 inches Height Up to about 4 cm 1 6 inches T o cx T T 1E a Ceo oo O ja JS EAn J 900000000000000000 2 o lle ar 5 YaN a a a 000000000000000000 ODD o SSS SS ST SSS S 7 PPE uuEEooooooT ECO a i a n _ gt Qs 2h O cot gt Yi gt o g g 7 000 m 5 co I I J 9 ASI 000 gt I D aI gt i 2 ce 0 5 0 0 0 PEE mi Backup device 9 58 Upgrading Your Server Installation IDE File Devices Be eS a See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the drive cover Unlock the lever of the optical disk drive then take the optical disk drive out of the chassis IMPORTANT Do not touch any other part than release lever when removing the optical disk drive Otherwise your fingers may be caught m When an optional USB floppy disk drive has been installed pull out the device carrier on its half way and disconnect the USB cable
149. tions B 3 m Write protection A floppy disk has a write protect switch that prevents the stored data from accidental erasure Write protection notch Write Write disabled enabled You can read data from a write protected floppy disk but you cannot save data into the floppy disk or format it NEC recommends that you should write protect any floppy disk containing valuable data unless you are about to save data To write protect a 3 5 inch floppy disk use the write protect switch provided on its back m Disk format To write data into a floppy disk the floppy disk must be formatted Formatting is to initialize the floppy disk and make it available for the system environment operating system IMPORTANT m Formatting a used floppy disk clears all the data contained in it if any m Formatting a floppy disk from the DOS command line is not available with the server Use a formatted floppy disk to work with it on the DOS command line The format method depends on your operating system Refer to the manual that comes with your operating system for details m Data backup Data backup is to copy data stored in a media into another media e g floppy disk digital audio tape or magnet optical disk IMPORTANT Make sure to make a back up copy of every floppy disk if provided The floppy disk is a very delicate storage media Dust or thermal changes as well as operator s misconduct or serve
150. tions with ServicePack 2 5900MB Windows Server 2003 x64 Editions Service Pack 2 CD ROM Paging File Size Recommended Mounted Memory Size 1 5 Dump file Size Mounted Memory Size 1MB Application Size Required Size IMPORTANT m The above mentioned paging file size is recommended for collecting debug information memory dump The paging file with initial size large enough to store the dump file in the boot drive is required Correct debug information might not be able to be collected due to virtual memory shortage when the paging file is insufficient so set an enough size of the paging file with the entire system m Regardless of the size of the mounted memory or the Write debugging information type of memory dump the maximum size of the dump file is The size of the mounted memory 1MB m If you install any application program or the like add necessary space to the partition to install these programs For example if the mounted memory size is 512MB the partition size will be calculated by the above formula as follows 4100MB 512MB 1 5 512MB 1MB Application Size 5381MB Application Size Dividing into the partition of the recommended size into multiple disks as written below will solve problem that it cannot be reserved in one disk 1 2 Set the Size required for installation Paging file size See Chapter 5 and set that debugging information equivalent to the dump file
151. to a great extent contact the service representative m Make sure to make a backup copy of your valuable data in the hard disk drive if any m Make sure not to apply a shock to hard disk drives to relocated the server if the contains any Take a media out of the server if any Power off the server the POWER SLEEP LED goes off Unplug the power cord of the server from a power outlet Remove all the cables from the server oe ee Hold the server by its bottom with at least three persons to carry the server IMPORTANT Do not hold the front door to lift the server The front door may be disengaged from the server causing personal injury 6 Protect the server with the shock absorbing materials and pack it securely 7 12 Maintenance This page is intentionally left blank Chapter 8 Troubleshooting If your server does not operate as expected read this chapter before assuming a failure NOTE For provision against an unexpected failure it is recommended to install the maintenance utility NEC ESMPRO to the server and client computers 8 2 Troubleshooting SYSTEM VIEWERS Monitor the occurrence of fault by NEC ESMPRO during the system operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window DataViewer or AlertViewer of NEC ESMPRO Manager Example flee ef ce le a
152. trl and Alt and press Delete This restarts the server IMPORTANT Resetting the server clears the DIMM memory and the data in process To reset the server when it is not frozen make sure that no processing is in progress FORCED SHUTDOWN Use this function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for at least four seconds The power is forcibly turned off To turn on the power back again wait approximately 30 seconds after turning off the power forced shutdown POWER switch oa Coo gt i 5 0 000000000000000000 000000000000000000 00000000000000 nnnnnnnnnnnnnn IMPORTANT If the remote power on function is used cycle the power once to load the OS and turn off the power again in the normal way Chapter 9 Upgrading Your Server This chapter describes internal optional devices available for the server procedures for install or removing such optional devices and notes on using them IMPORTANT m Optional devices described in this chapter may be installed or removed by any use
153. ts by the automatic after the Boot Selection menu is displayed 4 When a local console is used Maintenance Tools Normal mode is selected Moreover Maintenance Tools Redirection mode is selected when using it with remote console The Language selection menu is displayed Troubleshooting 8 31 IMPORTANT An initial selection of the menu is Japanese Japanese starts by the automatic operation when the operation is not done for five seconds after the Language Selection menu is displayed 5 English is selected The tool menu is displayed S FH Updating ROM DOS Startup FD Test and d Return to prev 5 These utilities are for maintenance System information is displayed managed and set in Maintenance Utility BIOS and various firmwares are renewed in thej BIOS FW Updating ROM DOS system can boot from a floppy at ROM DOS Startup FD This computer and connected devices can be examined at Test and diagnostics When you use a local console Automatic select at 18 seconds When you use a remote console 6 Each tool is selected and it starts 8 32 Troubleshooting Function of Maintenance Tools The following functions can be executed in the Maintenance Tools m Maintenance Utility The Off line Maintenance Utility is started in Maintenance Utility The Off line Maintenance Utility is an OS independent maintenance program When you are unable to start the OS dep
154. uired minimum size for OS installation Do not specify larger partition size than the capacity of connected hard disk drive You can not specify the partition size larger than 2 097 152MB 2TB at RAID system m Ifyou select Create a new partition at Windows system drive settings the contents of the hard disk will be all deleted m If Use existing partitions is selected EXPRESSBUILDER installs the Operating System to the 1st partition 1st partition is deleted The data in the other partition is kept if the system has two or more partitions See the figure below First Second Third Partition Partition Partition Deleted Retained Retained m You can not re install the system with the existing partition that is upgraded to Dynamic Disk remained Do not select Use existing partitions at Windows system drive settings Installing and Using Utilities 6 13 9 Enter the user information and client license mode Enter basic parameters steps are displayed Confirm the parameters modify if necessary and then click Next Ml Parameter File Creator 5 x NEC EXPRESSBUILDER a Step parameters settings mediun gt networft gt partition protoc l Enter the basically parameters The computer name is less than 15 characters Do not set the same name as other computer name domain name or workgroup name The user name and the organization s name are less than 50 charac
155. with TAPE to the power connector on the device 12 Insert the device carrier into the backup device bay halfway NOTE Be careful not to catch the connected power cable in inserting the device carrier 9 62 Upgrading Your Server 13 Connect the interface cable and power cable to the backplane as shown in figure below 14 Insert the device carrier into the device bay until it locks It is locked when a click is heard NOTE Be careful not to catch the connected power cable in inserting the device carrier 15 Install the components you removed previously 16 Install the device driver Refer to the manual that comes with the device Upgrading Your Server 9 63 Installation SCSI File Devices oe ee T See the section Preparing for Installation and Removal described earlier to prepare Pull out the server from the rack Remove the drive cover and logic cover Remove the PCI riser module assembly see PCI board described earlier in this chapter Remove the support arm and processor duct see CPU described earlier in this chapter While pulling the lever toward the right side of the server pull the optical disk drive out of the chassis IMPORTANT Do not touch any other part than release lever when removing the optical disk drive Otherwise your fingers may be caught m When an optional USB floppy disk drive has been installed pull
156. you can continue You cannot log on until you activate Windows To shut down the computer click Cancel YES NO Cancel In Windows Server 2003 the above message will be displayed if you use the operating system without executing the license authentication Select Yes and execute the procedure for license authentication Cannot install the operating system correctly Q Did you confirm the notes on installing the operating system See Chapter 6 8 22 Troubleshooting Fail to start the OS with the 3GB switch System often fails to start the OS with the 3GB switch In this case please adjust the capacity of the user mode area using the userva switch in reference to the following URL http support microsoft com kb 316739 en During installation the following warning is registered in the System Log of the Event Viewer Error detected on the device Device CdRom0O during the paging operation There is no problem on this issue Fail to start the OS Q Isa floppy disk in the floppy disk drive Take out the floppy disk and restart the server Q Is the NEC EXPRESSBUILDER DVD in the optical disk drive Take out the NEC EXPRESSBUILDER DVD and restart the server L Is the OS broken Use recovery process to recover the system The OS presents unstable operation Q Did you update the system Installing a network drive after ins

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